Your local spotlight on North Health & Social Care

North Lincolnshire Health & Social Care Signposting Directory

Issue 1

CONTENTS

Healthwatch 1 Get Involved with Healthwatch North Lincolnshire 2 Healthwatch Advocacy 3 – 4 Free NHS Health Check 5 – 6 NHS - Know Your Rights 7 – 8 Your Clinical Commissioning Group 9 – 10 Choosing a GP 11 GP Surgeries 12 Pharmacies 13 - 14 Dentists, Opticians & Hearing Centres 15 - 16 Personal Health Budgets 17 Advice on Funding for Healthcare 18 Advice on Funding for Social Care 19 Recognising Mental Health & Support 20 Independent Living at Home 21 Are you a Carer? 22 Care in your Own Home 23 – 24 Choosing between Residential, Nursing & Independent Living 25 – 26 Choosing the Right Care Home 27 - 28 Residential Care 29 Nursing & Residential Care 30 Help & Advice 31 - 36

Disclaimer

This Directory has been compiled to signpost you to health and social care providers throughout North Lincolnshire. Whilst Healthwatch North Lincolnshire and Health & Care Publications Limited have taken every care in compiling this publication, Healthwatch North Lincolnshire and the publishers cannot accept responsibility for any inaccuracies contained herein. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices websites. Neither Healthwatch North Lincolnshire nor Health & Care Publications Limited can be held responsible for any errors or omissions. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch North Lincolnshire or Health & Care Publications Limited. Please note that all advertisers are highlighted in bold throughout the directory.

Another quality publication by Health & Care Publications Limited If you require extra copies of this directory or are interested in advertising in future editions please email Health & Care Publications on [email protected] or visit www.hcpublications.org HEALTHWATCH NORTH LINCOLNSHIRE

About Healthwatch North Lincolnshire Healthwatch is the consumer champion, or Watchdog, for health and social care. It exists in Healthwatch is two distinctive forms - local Healthwatch, at local independent and level and Healthwatch , at national level. transparent - with The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and the authority to challenge how health and social care services are demand action provided locally. Healthwatch North Lincolnshire has three principle parts: Information and signposting What power does Healthwatch We provide people with, or signpost people to North Lincolnshire have? information about local health and social care Healthwatch North Lincolnshire can request services and how to access them. information from local organisations, Engagement and outreach commissioners and providers. They then have 20 working days to return the information requested. We provide a ‘platform’ to enable people to share The trained members of Healthwatch (staff or their views and concerns about their local health volunteers) are authorised to perform ‘Enter and and social care services, helping to build a picture View’. These are powers to go to a service of where services are doing well and where they unannounced or announced and have a look at the can be improved. work/standards in that practice. We ensure that the views and experiences of Healthwatch North Lincolnshire has worked very patients, carers and other service users are taken hard to create partnerships and collaborative into account when services are planned and relationships with local services and providers, in commissioned. order to discuss issues openly and effectively. Independent Complaints Advocacy Once local people bring up an issue, it will be addressed by Healthwatch and the service We provide people with information about what to provider/organisation together. Twenty working do when they are unhappy with the service they days is given to the organisation to respond as to received. This includes signposting to independent how they will resolve the issue and improve. A advocacy for NHS complaints. report is then produced by Healthwatch and made In addition we: public. • Are able to alert Healthwatch England, or the The report will include recommendations both Care Quality Commission (CQC), where from the public involved in Healthwatch and the appropriate, to concerns about specific care steps taken by the organisation concerned. providers, health or social care matters. Service providers as well as health and social care organisations have a duty to the public to listen to issues that are brought forward and respond to/act upon them.

North Lincolnshire

1 GET INVOLVED WITH HEALTHWATCH NORTH LINCOLNSHIRE

and requirements of the procedure. To conduct Enter and View Healthwatch North Lincolnshire volunteers must be authorised and trained. Healthwatch North Lincolnshire will deliver to the Healthwatch England National Framework. All Enter and View representatives will have satisfactorily undergone a Disclosure and Barring Service (DBS) check. Healthwatch North Lincolnshire have implemented a rigorous selection process which requires all members who wish to carry out Enter and View duties to complete the relevant training which covers the legislation and the code of conduct Why not come and join us as a behind enter and view, personal conduct and Healthwatch North Lincolnshire communication skills, evidence gathering and volunteer? reporting, diversity awareness and safeguarding Healthwatch North Lincolnshire recruits volunteers responsibilities. who want to make a real difference in the way If you are interested in becoming involved as a that local health and social care services are run. volunteer with Healthwatch North Lincolnshire No qualifications are needed to become a then contact us: volunteer with HWNL just an interest in your local health and social care services and a desire to ensure the voice of local people is heard. Here are some of the areas that volunteers can get involved in: • Publicising Healthwatch North Lincolnshire and collecting the public’s view through talking with FREEPOST RTEX-LRCT-GTXZ people to help get the message across. Healthwatch North Lincolnshire • Represent Healthwatch North Lincolnshire at Unit 25, Queensway Business Centre information sessions and events. Dunlop Way, DN16 3RN • Visiting health and social care premises to Contact us by: gather information about the experiences of services users. TELEPHONE Information & Signposting 01724 245999 Enter and View Representatives NHS Complaints Advocacy 0808 802 3000 Healthwatch North Lincolnshire (HWNL) are able Office 01724 844986 under the provisions of the The Health and Social EMAIL Care Act 2012 to undertake ‘Enter and View’ visits [email protected] to premises which deliver health and social care services and are in receipt of public funds. TWITTER @HealthwatchNL Enter and View is the one of the tools available to FACEBOOK Healthwatch to find out people’s experiences of www.facebook.com/Healthwatch health and social care. Enter and view is not an NorthLincolnshire inspection but instead involves authorised Or visit our website at representatives entering settings where health and www.healthwatchnorthlincolnshire.co.uk social care services are conducted, talking to patients, their families/carers and also staff in order to find out their views and experiences and to observe how well services are being delivered. Healthwatch North Lincolnshire Volunteers undergo a recruitment and training programme to ensure that they are able to understand fully the rationale 2 HEALTHWATCH ADVOCACY

Healthwatch Advocacy helps people How does Advocacy work? to make their NHS complaints Healthwatch uses advocacy to help people We can help if you feel you have not had the make their complaint. service you expect from the National Health Advocacy is a system that uses experienced Service (NHS) and want to complain. workers to help people speak up for themselves When your health care is provided by the NHS you and represent their own thoughts and feelings are allowed to make a complaint using the NHS when things are di fficult. complaints process. Our specially trained and experienced staff are An NHS complaint might include something known as Advocates. that happened during care or treatment at: Because advocacy is about helping people to speak • the hospital up for themselves, a Healthwatch Advocate will • your General Practitioner (GP) not tell you what to do or act on the wishes of • the dentist others. • the pharmacist Our Advocates are qualified and have many years • the optician of experience working within the NHS complaints • an NHS funded care home process. What is Healthwatch Advocacy? What does a Healthwatch Advocate Healthwatch Advocacy is the Independent do to help? Complaints Advocacy service. Healthwatch Advocates will help you explore your options at every stage of your complaint Healthwatch Advocacy provides practical support and can give you information that can help you and information to people who want to make an to decide what to do. NHS complaint. Healthwatch Advocates work with you so that This might mean giving information so you can you feel con fident to make a complaint. pursue a complaint by yourself or giving you the support of an experienced worker who Throughout the complaints process an Advocate can help you to make your complaint. might also do some or all of the following: In this area Healthwatch Advocacy is provided • help you to compile all the issues you wish to by the Carers Federation. raise in your complaint • help you to write letters to the right people We have directly supported over 27,000 people to • prepare you for meetings and go to these make an NHS complaint in the last 5 years. with you • answer questions to help you make decisions • give you the opportunity to speak confidentially to someone who is independent of the NHS • where possible we will meet you face-to-face to discuss your complaint • provide you with information about how the NHS complaints process works • help you to monitor the progress of your complaint with the organisation or individual responsible • help you to understand what you can expect to achieve from the NHS complaints process • put you in touch with other people or services that might be able to help you

3 HEALTHWATCH ADVOCACY

What if I only need information? Not everyone needs the support of an Advocate Healthwatch to make their complaint. For example, some Advocacy is: people just want to know how the complaint system works or know who they should send a • Free letter of complaint to. • Independent of the NHS Everyone who contacts Healthwatch Advocacy for • Confidential help with an NHS complaint is entitled to receive a free Self Help Information Pack. The Self Help Information Pack includes: Meeting your needs • a detailed booklet on how the complaints Healthwatch Advocacy can adapt the system works way we communicate with you depending upon • information on how to access your your needs. medical records • guidance on how to put together your This might include any of the following: complaint letter • using an interpreter or translator • a leaflet containing useful addresses (including • using alternative formats for written the General Medical Council and the Health correspondence including larger prints, Service Ombudsman) audio or braille • using British Sign Language (BSL) interpreters This may be enough to make a complaint • We can also supply our current information yourself. in 20 languages. Anybody who starts a complaint by themselves is If you have particular needs, please let us know entitled to contact Healthwatch Advocacy at any what these are and we will do our best to meet stage in the process for more information or to them. request the support of an Advocate. What next? Can I complain on behalf of somebody else like a child, friend or relative? You can get in touch: • if you want more information You can complain on behalf of a child under 18 • if you want a Self Help Information Pack to help years if they are unable to make the complaint you make a complaint, or themselves. The organisation you are complaining • if you want an Advocate to help you make to must be confident the child cannot complain an NHS complaint themselves before they consider the complaint. When are we open? You can also make a complaint on behalf of a friend or relative but they will need to agree to Monday – Thursday 9am - 5pm this in writing. Friday 9am - 4.30pm If you want to complain on behalf of someone who Contact us lacks mental capacity then it is usual that the Email: [email protected] organisation you are complaining to will check the or visit: www.carersfederation.co.uk/icanl patient’s mental capacity before responding. Tel: 0808 802 3000 North Lincolnshire Independent Complaints Advocacy Unit 25, Queensway Business Centre, Dunlop Way, Scunthorpe, DN16 3RN

4 FREE NHS HEALTH CHECK

Who is it for? Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, The NHS Health Check scheme is and some forms of dementia. The good available across North Lincolnshire. news is that these conditions can often If a person is aged between 40 and 74 and hasn’t be prevented – even if you have a history already been diagnosed with heart disease, of them in your family. Have your free diabetes, kidney disease, or had a stroke, they NHS Health Check and you will be better may be invited by their GP for the NHS Health prepared for the future and be able to Check by letter, text or they may be offered the take steps to maintain or improve NHS Health Check when they are at their GP for your health. another reason. Why do I need an NHS Health Check? We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk. These are: • Being overweight • Being physically inactive • Not eating healthily • Smoking • Drinking too much alcohol • High blood pressure • High cholesterol Both men and women can develop these conditions, and having one could increase your risk of developing another in the future. • In the brain a blocked artery or a bleed can cause a stroke • In the heart a blocked artery can cause a heart attack or angina Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia • The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack • Being overweight and physically inactive can lead to type 2 diabetes • If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

5 FREE NHS HEALTH CHECK

Even if you’re feeling well, it’s worth Questions you may have having your NHS Health Check now. Why do I need this check? I feel fine! We can then work with you to lower your chances of developing these health The NHS Health Check helps to identify potential problems in the future. risks early. By having this check and following the advice of your health professional, you What happens at the check? improve your chances of living a healthier life. This check is to assess your risk of developing heart But don’t these conditions run disease, type 2 diabetes, kidney disease, in the family? and stroke. If you have a history of heart disease, stroke, type • The check will take about 20-30 minutes 2 diabetes, or kidney disease in your family • You’ll be asked some simple questions. then you may be more at risk. Taking action now For example, about your family history and can help you to prevent the onset of these choices which may put your health at risk conditions. • We’ll record your height,weight, age, sex, and I know what I’m doing wrong. ethnicity How can the doctor help me? • We’ll take your blood pressure If you would like help, we will work with you to find ways to eat healthily, reach your healthy • We’ll do a simple blood test to check your weight, be more active, cut down your drinking, or cholesterol level stop smoking. What happens after the check? We will discuss how you can reduce your risk and If I am assessed as being at ‘low risk’, stay healthy. does this mean I won’t develop these conditions? • You’ll be taken through your results and told what they mean. Some people may be asked to It is impossible to say that someone will or won’t return at a later date for their results go on to develop one of these conditions.But taking action now can help you lower your potential risk. • You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle Will everyone have this check? • Some people with raised blood pressure will This check is part of a national scheme to help have their kidneys checked through a blood test prevent the onset of these health problems. Everyone between the ages of 40 and 74 who has • Some people may need to have another blood not been diagnosed with the conditions mentioned test to check for type 2 diabetes. Your health will be invited for a check once every five professional will be able to tell you more years. If you are outside the age range and • Treatment or medication may be prescribed to concerned about your health, you should contact help you maintain your health your GP.

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia Please contact 01724 292170 to make an appointment or to find out where the team will be at a venue near you.

6 NHS 1 KNOW YOUR RIGHTS

Everyone has the right to information and You have the right to expect your NHS to assess education about how to take care of themselves the health requirements of your community and and what they are entitled to within the health to commission and put in place the services to and social care system. meet those needs as considered necessary, and in the case of public health services commissioned by Healthwatch North Lincolnshire helps individuals to local authorities, to take steps to improve the gain access to, understand, and use information to health of the local community. promote and maintain good health and make the best use of local services and care support. You have the right , in certain circumstances, to go to other European Economic Area countries or We can: Switzerland for treatment which would be • Explain your rights and what standards to expect available to you through your NHS commissioner. from services • Help you find out about funding for health & You have the right not to be unlawfully social care discriminated against in the provision of NHS • Help you to access services and find your way services including on grounds of gender, race, through care ‘pathways’ – find the right disability, age, sexual orientation, religion, belief, service for you gender reassignment, pregnancy and maternity or • Put you in touch with Support Groups, Voluntary marital or civil partnership status. and Community Organisations You have the right to access certain services • We can register your concerns and provide commissioned by NHS bodies within maximum information on making complaints waiting times, or for the NHS to take all • Pass on your reports of excellent services reasonable steps to offer you a range of suitable and care alternative providers if this is not possible. • If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA) You have the right to be treated with a You have the right to receive NHS services free of professional standard of care, by appropriately charge, apart from certain limited exceptions qualified and experienced staff, in a properly sanctioned by Parliament. approved or registered organisation that meets required levels of safety and quality. You have the right to access NHS services. You will not be refused access on unreasonable grounds. You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services. You have the right to be treated with dignity and respect, in accordance with your human rights. You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated. You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent. You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests. 7 NHS 1 KNOW YOUR RIGHTS

You have the right to be given information about You have the right to compensation where you the test and treatment options available to you, have been harmed by negligent treatment. what they involve and their risks and benefits. You have the right to choose the organisation that You have the right of access to your own health provides your NHS care. records and to have any factual inaccuracies corrected. With all the changes to health and care services it’s not always clear where you should go to report You have the right to privacy and confidentiality an urgent issue, to make a complaint, or for and to expect the NHS to keep your confidential further information. information safe and secure. Healthwatch can help you find the right services to You have the right to be informed about how your suit your needs through our Information & information is used. Signposting Service. You have the right to request that your We cannot give you advice or make specific confidential information is not used beyond your recommendations but we can help you make an own care and treatment and to have your informed decision in finding the right health and objections considered, and where your wishes social care service whether it is provided by the cannot be followed, to be told the reasons NHS, the Council, a voluntary or community including the legal basis. organisation. You have the right to choose your GP practice, Contact Us: and to be accepted by that practice unless there Office telephone: are reasonable grounds to refuse, in which case (answerphone available) you will be informed of those reasons. 01724 844986 You have the right to express a preference for Information and signposting: using a particular doctor within your GP practice, 01724 245999 and for the practice to try to comply. Write to us at: You have the right to make choices about the Healthwatch North Lincolnshire services commissioned by NHS bodies and to Unit 25, Queensway Business Centre information to support these choices. Dunlop Way, Scunthorpe DN16 3RN You have the right to be involved in discussions Email us at: and decisions about your health and care, including [email protected] your end of life care, and to be given information to enable you to do this. Where appropriate this Visit our website: right includes your family and carers. www.healthwatchnorthlincolnshire.co.uk You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken. You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS. You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

8 9 YOUR CLINICAL COMMISSIONING GROUP

North Lincolnshire Clinical Commissioning Group (CCG) is the NHS organisation responsible for designing, developing and buying local health services in the North Lincolnshire area. CCGs have been introduced nationally as part of the government’s restructuring of the health services and will put local clinicians such as GPs and nurses in a position where they can develop the services their patients and local residents need. North Lincolnshire CCG is made up of GPs from the 20 practices within North Lincolnshire. The primary role of the CCG is to assess the health needs of the North Lincolnshire population and make sure the correct high quaity services are in place. Of course it is also important all of this is NHS North Lincolnshire Clinical Commissioning done while staying within the financial budget set Group welcome feedback, positive or negative, out by the government. about your experience of local NHS services as this helps us to improve services for patients. North Lincolnshire CCG’s strategic aims are to: We need to know if you, your relative or someone • Continue to improve the quality of services you care for, has not received a good service. • Reduce unwarranted variations in services Please be assured that raising a concern or complaint will not affect your care or treatment in • Deliver the best outcomes for every patient any way. • Improve patient experience If you are unhappy with the treatment or service • Reduce the inequalities gap in North Lincolnshire you have received from NHS services, you have the right to make a complaint, have it looked into and In order to achieve these we will: receive a response. You can also raise your • Increase effectiveness, efficiency and value concerns immediately by speaking with the staff for money involved. • Tackle waste & duplication across all areas If you’re pleased with one of the services of health care commissioned by the clinical commissioning group or wish to raise a concern or make a complaint, • Use the evidence base when commissioning then please let us know by contacting us by phone, • Review services and pathways to streamline letter or email: them Email: [email protected] • Develop new and existing partnerships across Phone: 01652 251125 practices and with other health and social care Address: Patient Relations, Health House, organisations to: Grange Park Lane, Willerby, East Yorkshire, HU10 6DT - Join up services and build on strengths - Change culture North Lincolnshire Clinical Commissioning Group - Influence socio-economic factors Health Place, Wrawby Road, - Support lifestyle changes North Lincolnshire DN20 8GS Tel: 01652 251000 E-mail: [email protected]

10 CHOOSING A GP

Choosing a GP can seem a daunting task, especially if you have just moved into an area and don't know anything about the local health services. But there are some easy ways to find the doctor to suit you. It's important to be registered with a doctor because you'll need them to refer you for specialist hospital and community treatment services. A surgery may refuse an application to join its list of patients if: You don't reside in the surgery area. It has formally closed its list of patients, eg when a practice has more patients than it can deal with or not enough doctors - this is less common than it used to be. If your application is refused, the surgery must write to you and give the reasons for this. How do I find a surgery? Most surgeries operate a fairly strict catchment area system, and only those who live within the area may be able to register. This isn't to be awkward, but ensures a GP can visit a person at home in an emergency in reasonable time. How do I register? What if I have a complaint or concern This is straightforward and far easier than most people realise. Simply take your NHS medical card about my GP or Practice? along to your chosen surgery. You will then be First raise it with the staff member concerned or asked to sign a registration form. the Practice Manager. Not all NHS trusts issue medical cards. If you don't It may just be an issue of poor communication. have one, the receptionist will give you form GMS1 Ask at your practice for a copy of their Complaints to fill in. process to follow. Once you've completed and returned the forms, If you are not happy with how they respond to your your local NHS will transfer your medical records concerns then you can write to NHS England and to your new surgery and write to you to confirm they will allocate someone to look into your your registration as a patient with the surgery. complaint. Many surgeries ask a new patient to attend a ‘registration medical’ that checks your general Write to NHS England health. PO Box 16738, Redditch, B97 9PT. What if I can’t get an appointment? Tel: 0300 311 22 33 If you can't get a doctor's appointment or have a Email: [email protected] non-urgent health problem or query, you can If you want to help improve services in your GP contact a nurse by ringing 111 at any time. practice you can join a Patient Participation Group. Ask at the practice for details of how to join yours.

11 GP SURGERIES

Surgery Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

12 PHARMACIES

Pharmacy / Chemist Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

Make sure you have repeat prescriptions If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank holidays and breaks away. Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hour’s doctors and nurses. If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot. They can also offer help with healthy living issues such as losing weight or giving up smoking.

What if I have a complaint or concern about my Pharmacy or Pharmacist? Any complaint to go through the NHS complaints procedure needs to be made either to the practice directly or to NHS England. Any other concerns about a pharmacist 'fitness to work' should be made via General Pharmaceutical Council. You can contact the General Pharmaceutical Council, either by email: [email protected] or by post: Raising a concern , General Pharmaceutical Council, 129 Lambeth Road, SE1 7BJ Tel: 020 3365 3603

For opening times and NHS SERVICES available from your Pharmacy Please scan the QR code with your smartphone or visit www.nhs.uk

13 PHARMACIES

Pharmacy / Chemist Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

14 DENTISTS, OPTICIANS & HEARING CENTRES

Dentist Address Area Postcode Telephone

Opticians Address Area Postcode Telephone

Hearing Centres Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

15 Regular eye tests are important because your eyes don't usually hurt when something is NHS DENTAL CHARGES wrong. A sight test is a vital health check for Band 1 course of treatment your eyes that can pick up early signs of £18.50 eye|conditions before you're aware of any This covers an examination, diagnosis symptoms – many of which can be treated if (eg X-rays), advice on how to prevent future found early enough. problems, a scale and polish if needed, and What your eye test will show application of fluoride varnish or fissure sealant. If you require urgent care, even if A sight test will show if you need to get glasses your urgent treatment needs more than one for the first time or change your current glasses. appointment to complete, you will only need A sight test will also include a general to pay one Band 1 charge. health check that can pick up early signs of eye disease before you’re Band 2 course of treatment aware of any symptoms. Some health £50.50 conditions can affect the eyes such as: This covers everything listed in Band 1 Diabetes, Macular Degeneration or Glaucoma above, plus any further treatment such as fillings, root canal work or if your dentist Your Sight Test needs to take out one or more of your teeth. It’s recommended that adults have their eyes tested every two years, unless their ophthalmic Band 3 course of treatment practitioner advises them to have a sight test £219.00 more often than that.Your employer may pay This covers everything listed in Bands 1 and 2 for this test for you so ask for advice on this, above, plus crowns, dentures and bridges. and if you are over 60 your test is free of charge.

NHS DENTISTRY KNOW YOUR RIGHTS You're entitled to have all clinically necessary treatment on the NHS. This means that the NHS will provide any treatment that you need to keep your mouth, teeth and gums healthy and free of pain. If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately. Your dentist is not allowed to refuse you any treatment available on the NHS but then offer the same treatment privately. Also, any treatment provided on the NHS has to be of the same high quality as treatments provided privately. Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it. You will not be charged for individual items within the course of treatment.

16 PERSONAL HEALTH BUDGETS

Personal health budgets Can I have a personal health budget as Personal health budgets are being introduced by well as a personal budget for social care the NHS to help people manage their care in a way and support? that suits them. Yes. If you already have a personal budget for care They have been piloted in a number of places and support from social services and your NHS across England and, from April 2014, anyone team agrees, you can also have a personal health receiving NHS continuing healthcare will have a budget and ask for both to be combined. right to ask for a personal health budget. Do I have to have a personal health What is a personal health budget? budget? A personal health budget is an amount of money to No. If having a personal health budget does not support your identified health and wellbeing work for you, your local NHS will provide the care needs, planned and agreed between you and your you need as it has always done. local NHS team. The aim is to give people with long-term conditions and disabilities greater choice What is the difference between a and control over the healthcare and support they personal health budget, a personal receive. Personal health budgets work in a similar budget, an individual budget and way to the personal budgets that many people are a direct payment? already using to manage and pay for their social care. A personal health budget is for your NHS Together with your NHS team (such as a GP) you healthcare and support needs. will develop a care plan. The plan sets out your personal health and wellbeing needs, the health A personal budget is for your social care and outcomes you want to achieve, the amount of support needs. money in the budget and how you are going to An individual budget includes your social care and spend it. support needs plus other funding, such as You can use a personal health budget to pay for a independent living. wide range of items and services, including A direct payment is one way of managing these therapies, personal care and equipment. This will budgets, where you get the cash to buy the agreed allow you more choice and control over the health care and support you need. services and care you receive. You don’t have to change any healthcare or support that is working Key points well for you just because you get a personal health • Personal health budgets should help people get budget, but if something isn’t working, you can a better service from the NHS. They should not change it. make things worse. Who can have a personal health budget? • You do not have to have a personal health budget if you do not want one. The first group to be able to ask for a personal • You should have as much control over decisions health budget, from April 2014, are people getting as you want. NHS continuing healthcare, which is NHS-funded • NHS and social care organisations should work in long-term health and personal care provided partnership with you and with each other. outside hospital. Local NHS organisations can offer • If you are not able to have a personal health personal health budgets to other people if they budget, you can still speak to your NHS team think an individual will benefit. It is the about how your needs can be met in another Government’s long-term aim to introduce a right to way that is more personal to you. a personal health budget for people who would benefit from it.

17 ADVICE ON FUNDING FOR HEALTHCARE

There are several options for funding care and finding out which ones apply to you can be complicated. These options depend on your need for care and support, as well as your personal and financial circumstances. The main sources of support are the NHS and your local Social Services Department. NHS care The NHS is responsible for funding certain types of healthcare and equipment you may need. In some situations, the NHS is also responsible for meeting care needs. This is usually when someone’s need is mainly for healthcare rather than social care. NHS care could be provided in hospital but it can be in someone’s own home or elsewhere in the community. When care is provided through the NHS there is no financial assessment and no care charges to pay. However, people are only eligible for NHS care in certain circumstances. NHS continuing healthcare If you or the person you care for has very severe and complex health needs, they may qualify for NHS Continuing Healthcare. This is an ongoing package of care that’s fully funded by the NHS. Nursing care If someone goes into a residential care home but needs some element of nursing care, they’ll get a payment from the NHS to help pay for their nursing care. This is called a registered nursing care contribution (RNCC) . Intermediate care Some people can be eligible for intermediate care from the NHS. This is provided on a short-term basis and is intended to help people to recover from an injury or illness, and stay independent. Intermediate care is often provided to elderly people who are being discharged from hospital, and may help someone to keep living in their own home rather than moving into a care home. Aftercare People who were previously detained in hospital under certain sections of the Mental Health Act will have their aftercare services provided free.

18 ADVICE ON FUNDING FOR SOCIAL CARE

--- If someone isn’t eligible for free care from the Direct payments NHS, their main source of support will be social services. In this case, there are rules that If you are assessed has needing community care determine whether or not they have to make a services and qualify for social services funding they financial contribution. These rules vary depending must offer you direct payments as an option. on whether the care is provided in a care home or If someone isn't able to manage their own direct in their own home. payments, it's possible for another person to Local authority community care manage the direct payments on their behalf. If you or the person you're looking after has Direct payments are part of a move towards difficulty with their personal care, they should ‘personalised’ social care so that people have more consider getting support from social services by choice and control over the support they get, having a community care assessment of their letting you choose and buy the services you need needs. yourself, rather than having it arranged for you by social services. Your income (including any benefits) and capital will be taken into account when calculating It's important to know that if you receive a direct whether you have to pay anything towards the payment to pay a care worker or personal care that you or they will receive. assistant, you become an employer and have legal responsibilities. In some cases a person may have a mixed package of care, including some that is NHS-funded and Direct payments can be made to: some that is provided by social services, for which • Disabled people aged 16 or over (with short or they may be charged. long-term needs) Normally, an assessment is carried out before a service can be provided by the social services • Disabled parents for children’s services department of a local authority. However, if the • Carers aged 16 or over (including people with services are needed urgently, the local authority parental responsibility for a disabled child) can provide a service without carrying out the assessment. • Elderly people who need community care services The local authority uses the community care assessment to decide whether a person needs a Choosing direct payments community care service and, if they do, whether it can be provided by the local authority. The choice of direct payments is voluntary. If you decide to have direct payments, you can change The assessment considers what types of services your mind about this at any time. If you no longer are needed by the person being assessed. want direct payments, contact your local social A wide range of services could be needed, from services and ask them to arrange services instead. aids and adaptations in the person's own home to It's possible to try direct payments by asking social care workers or residential care. services for a direct payment for some of your Where there are disputes about the process of the support while you continue to get your other assessment or the care plan, there are ways that support directly from social services. decisions can be challenged. For more information Direct payments can only be spent on things that on challenging decisions, speak to your local will meet the assessed needs of the person getting Healthwatch team. them. If you spend a direct payment on something The local authority is obliged to carry out a that doesn't meet your needs, social services can community care assessment when they become recover the money from you. aware that someone may be in need of community Everyone who gets support from social services care services. This may mean that an assessment should have their needs reassessed at least once a year. is offered even if you or the person you look after have not specifically requested one. To contact Enabling Support Team for an assessment, to be re-assessed or for further information please call 01724 297979 19 RECOGNISING MENTAL HEALTH & SUPPORT

Mental health, emotional wellbeing and resilience How your GP can help is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, You should make an appointment to see your GP if conduct relationships, handle stress or deal with loss. you've been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, Good mental health and resilience are such as stopping you from going to work or fundamental to good physical health, relationships, shopping. Mental health services are free on the education and work, as well as being key to NHS, but you will usually need a referral from your achieving our potential. GP to access them. Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time. Promotes the views and needs of people with mental health problems. • More than half of those with a common mental Phone: 0300 123 3393 / 01724 279500 health problem have both depression and www.mind.org.uk anxiety. • There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years. • Nearly 850,000 children and young people aged Support and advice for five to 16 years have a mental health problem – people living with mental illness. about 10% of the population. Fewer than one in Tel: 0300 5000 927 / 01724 852707 10 accesses treatment. www.rethink.org Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive Confidential support for people experiencing compulsive disorder can cause great emotional feelings of distress or despair. distress, and can affect how you cope with day-to- Tel: 08457 90 90 90 / 01724 860000 day life and your ability to work. www.samaritans.org.uk Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter Information on child and adolescent mental your experience of reality. These conditions health. Services for parents and professionals. include schizophrenia and affective psychosis, such Tel: Parents' helpline 0808 802 5544 as bipolar disorder, and can have the same lifelong (Mon-Fri, 9.30am-4pm) impact as any long-term physical condition. www.youngminds.org.uk Admitting you are struggling does not mean you are "mentally ill", that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the Woodfield House, Tickhill Road Site, Weston Road, help of a GP by using the variety of sources of help Balby, Doncaster, DN4 8QN now available, whether it's through books, local Switchboard: 01302 796000 organisations or online. www.rdash.nhs.uk

Even if you need professional help, there are For information on local services contact choices you can make along the way. Mental illness the Healthwatch North Lincolnshire is treatable and, with appropriate support and Information & Signposting team on: treatment, people do recover. Many move on with 01724 245999 their lives and are able to care for their family, or email: contribute to the local community, and get back [email protected] into employment or training. 20 INDEPENDENT LIVING AT HOME

Suggestions for making life easy: External Adaptations • Handrail at front or rear entrance of dwelling • Provision of whirly clothes line or path leading to clothes line • Widening of paths around the property • Defining steps for people with visual impairments • Outdoor lighting • Paved areas for wheelchairs General Internal Adaptations Around one in five adults in the UK is • Additional stair rail • Changing door knobs to lever handles disabled, and more than 1 million of • Lowering of Yale locks those live alone. With the right support • Re-siting of electrical sockets at a and facilities, leading an independent life convenient level with a physical or learning disability is • Additional power points now more achievable than ever. • Provision of intercom & door unlock systems • Provision of rocker light switches Aids and Adaptations • Adjustments to or additional lighting If you or a member of your family has difficulty • Relocation of clothes hanging rails living in your home due to a long-term illness or • Accessible window openings disability, you may be able to get help by adapting • Provision of letter cages or delivery your home to better meet your needs. You can shelves in entrance hall apply to your local council for a disabled facilities grant. The grant helps you adapt your home to Kitchens and Bathrooms make it suitable for a disabled person. Depending • Lowering or replacement of high wall on your income, you may need to pay towards the hung cupboards cost of the work to the property. • Additional storage space in kitchen • Lowering of cooker mains switch You could get a grant from your council if you • Installation of extractor fan with are disabled and need to make changes to your accessible controls home, for example to: • Level access shower • Widen doors and install ramps • Overbath shower • Provision of non-slip/tactile surface • Improve access to rooms and facilities - eg • Provision of storage space for wheelchair stairlifts or a downstairs bathroom • Ramps • Provide a heating system suitable for your • Special baths needs • Special toilets • Step in shower • Adapt heating or lighting controls to make • Widening doors for wheelchair access them easier to use Major Adaptations How can I find out more about the aids and adaptations that would help me? • Bathroom extensions (ground floor showers & W.C’s) Contact the Enabling Support Team on 01724 • Bedroom extensions 297979 about what difficulties you are having at • Hardstandings home. They will send an occupational therapist to • Major internal rearrangements carry out an assessment and provide advice on • Re-design or re-organisation of existing kitchen which equipment or housing adaptation needs suit • Stairlifts you best. • Vertical through floor lifts 21 ARE YOU A CARER?

A carer is anybody who looks after a family If you are a carer of a person living in North member, partner or friend who needs help because Lincolnshire, the Carer’s Support Centre can of their illness, frailty or disability. All the care help you with: they give is unpaid and about one in ten of us is a carer. Many carers don't see themselves as carers CARERS SUPPORT and it takes carers an average of two years to The Carers' Support Centre is here to help support acknowledge their role as a carer. It can be difficult for carers to see their caring role as Carers in North Lincolnshire. separate from the relationship they have with the They offer: person they care for, whether they are a parent, • Information, Emotional and practical support, son, daughter, sibling or friend and many people do Carer groups and social activities not see themselves as carers. They simply may • Counselling, Friendship and visiting, Home care, think of themselves as a friend or family of the person they care for. Personal budget management • Lifelong learning, Someone to speak on your It is because of this that they often don’t realise behalf, Support when caring ends that there is help available to them as well, • Training for Carers, Relaxation treatments such as how to get: • Assessments They can give advice and information on: • Direct payments • Income and benefits, Leisure and holidays, • Home care • Local voluntary and community organisations, • Housing adaptations Health issues • Funding for short breaks or respite • Peronalisation and personal budgets, Some carers can suffer from poor health because Specific illnesses of the demands of their caring role. For example, • Mobility and daily living aids, Local authority and back pain can result from lifting or moving the health care services person being cared for. It may also be difficult to • Respite and home-based care, maintain a healthy diet and exercise routine while Carer's Needs Assessments caring. Without the right support, being a carer They are open: can be an extremely stressful role. Mondays to Thursdays: • Ask for help: We all need help from time to 8.00am to 7.00pm (for visitors); time and carers are no exception. Help is out 8.00am to 8.00pm (for telephone enquiries) there, you only need to ask! Fridays: 8.00am to 6.00pm • Know your rights: It sounds simple, but (for visitors and telephone enquiries) knowing what you’re entitled to and what Saturdays and Sundays: 10.00am to 4.00pm support is available can help a great deal. (for telephone enquiries only) • Tell your GP: Your GP practice can record that They are closed on Bank Holidays. you are a carer to ensure you get your annual They can be contacted via: flu vaccination and additional support as a carer. Carers' Support Centre, Jessie Wilcox House, • Have an assessment: This can sound a little 11 Redcombe Lane, Brigg, daunting at first, but ensuring that you and the North Lincolnshire DN20 8AU person you care for, get an assessment of your Tel: 01652 650585 (Main Office) or 01652 601973 and their needs. Your local authority can give Ideal Community Care Solutions (Home Care) you access to a whole host of additional E-mail: [email protected] practical help and support. • Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some ‘me’ time aside for a relaxing bath or a night out.

22 CARE IN YOUR OWN HOME

Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence. Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home. Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care. How much you have to pay will depend on: • Your health and mobility • What level of help and support you require • The value of your assets What home care services are available? • Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services If you only need a few hours help a day and your house can be adapted to your needs, care at home may be the most practical and cost-effective solution. Your local authority may pay some or all the costs, but you might also have to pay for all the services yourself. Make sure you claim all the benefits you’re entitled to – Attendance Allowance and Disability Living Allowance (or Personal Independence Payment) are the most common.

Care Provider Address Area Postcode Telephone

DATA CORRECT WITH CQC - DECEMBER 2014

23 24 CHOOSING BETWEEN RESIDENTIAL,

There are many types of residential care homes Adults aged 18-65 available. These include permanent care homes for older people, homes for younger adults with There are also residential care homes that provide disabilities and homes for children. They may be care and support for younger adults with, for privately owned or run by the voluntary sector or example, severe physical disabilities, learning local authorities. You may want to consider in disabilities, acquired brain injury, progressive detail the many options for residential care before neurological conditions or mental health problems. you make a decision. Care can be provided for adults with more than one condition and some homes have expertise in Older people providing care for adults with alcohol or drug dependency. Care homes for older people may provide personal care or nursing care. A care home which is These homes offer permanent residence or provide registered to provide personal care will offer care for a temporary period until the adult is able support, ensuring that basic personal needs, such to live independently or move to a different type as meals, bathing, going to the toilet and of accommodation. medication, are taken care of. In some homes more able residents have greater independence Choosing between residential care and and take care of many of their own needs.Some independent living residents may need medical care and some care Social services normally encourage younger adults homes are registered to provide this. These are who they assess for support to be as independent often referred to as nursing homes. Some homes as their circumstances allow. The care plan for specialise in certain types of disability, for adults with disabilities will consider what example, dementia. independent tasks they can carry out and how they can be helped to achieve more. Even if adults have very severe disabilities their needs are reviewed from time to time to check whether residential care or a very high level of support is still appropriate.Supported living may be an option for younger adults. This allows people to live independently in the community but with basic support. The support offered includes help with setting up a home and managing finances, and assistance with cleaning and shopping. For older people there are various alternatives to residential care. These include sheltered housing and extra care housing schemes, which offer independence with an increased level of care and support. For many people there is also the choice of living independently at home with community care support.

25 NURSING & INDEPENDENT LIVING

Choice of accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost. Choosing a care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. Respite and short term stays Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay. Temporary stays can give you flexibility when covering unexpected events, such as:

• Palliative care (which manages or reduces pain) What your choices are after a hospital stay or illness • Support for newly disabled people and their carers A list of all nursing and residential care homes • Enabling someone to continue living independently within your locality can be found on the following if they live alone and suddenly require care pages. Every care home in England must be • Giving someone a chance to try potential future registered with the national regulatory body homes Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision. To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

26 CHOOSING THE RIGHT CARE HOME

All care homes vary in their quality, and A bad care home might do the following: it can be hard to know what qualities to • Have a code of practice and a set of aims, but look for when choosing a home. doesn’t make them a priority A good care home will probably • Offers little opportunity to listen to residents, do the following: with most decisions made by staff • Have residents’ care plans that are out of date, • Offer new residents and their families or carers and don’t reflect their needs accurately. This a guide (in a variety of accessible formats) means that some residents aren't getting the describing what they can expect while they’re support they need with their healthcare and living there. Ideally, residents of the home would personal care have helped to produce the guide • Give residents little privacy. Staff often enter • Have a majority of staff who've worked there for residents’ rooms without knocking, and they talk a long time. They know the residents well, and about residents within earshot of other people are friendly, supportive and respectful • Have staff who don’t make an effort to interact • Involve residents, carers and their families in with residents, and leave them sitting in front of decision making, perhaps through regular the TV all day meetings with staff • Be in a poorly maintained building, with rooms • Support residents in doing things for themselves that all look the same and have little choice in and maximising their independence, including furnishings keeping contact with the outside community • Need cleaning, with shared bathrooms that aren't cleaned regularly • Offer a choice of tasty and nutritious food, which residents may have helped to prepare • Deny residents their independence, for example, by not allowing someone to feed themselves • Take into account the needs and wishes of all because it takes too long residents, and provide a variety of leisure and social activities As a resident in a care home, you should expect: • Be in a clean, bright and hygienic environment • The right to be treated politely and with dignity that's been adapted appropriately for residents, • The right to privacy for yourself, and your with single bedrooms available. A good relatives and friends when they visit environment encourages residents to personalise • The right to deal with your own finances and their room spend your money how you choose • Have staff who respect residents’ privacy and • The right to eat food that's prepared in line with knock before they enter someone’s room your faith, and to worship when and where you want to • Be staffed by well-trained people, for example, nurses trained in dementia care • The right to choose the food that you eat, and to be given the time and space to relax and enjoy • Respect residents’ modesty and make sure that your meal they look respectable, while recognising • The right to choose when you get up in the residents’ choice about what they wear mornings and go to bed at night • Be accredited under the Gold Standards • The right to complain if you're unhappy with Framework for end of life care your care

27 28 RESIDENTIAL CARE

Residential Homes Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

29 NURSING & RESIDENTIAL CARE

Residential & Nursing Homes Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - DECEMBER 2014

30 HELP & ADVICE

AGE UK Barton Office : 31 High Street, Barton upon Humber, North Lincolnshire, DN18 5PD Tel: 01652 631411 Opening times: Monday to Wednesday 9am – 3.30pm Scunthorpe Office: 34a Crosby Road, Scunthorpe, DN15 6SF Please note that the entrance is on Wells Street, opposite Riley’s Pool Hall. Tel: 01724 747600 Opening times: Monday to Friday 10am – 3.30pm Website: www.ageuk.org.uk/northlincolnshire

ALZHEIMER’S SOCIETY Providing an information service to people with dementia and their families. Suite 21, Queensway Business Centre, Dunlop Way, Queensway Industrial Estate, Scunthorpe, Lincolnshire, DN16 3RN Tel: 01724 848594 Website: www.alzheimers.org.uk/scunthorpe

ARTHRITIS CARE Scunthorpe Branch meet last Monday of the month at 7pm, at the Community Wellbeing Hub, Alvingham Road, Scunthorpe, DN16 2DP. Hydropool (half hour) sessions available on Wednesdays after school in St Hugh’s School pool Bushfield Road, also a Thursday at 12.15pm. For more information contact Margaret on 01724 782238 or 01724 735262.

BLUE DOOR The Blue Door, a charity which helps victims of abuse and sexual violence. The Blue Door is a centre specifically for women in North Lincolnshire although it does help males. 26-28 Laneham Street, Scunthorpe, North Lincolnshire, DN15 6PB. Tel: 0800 197 4787 and Scunthorpe Rape Crisis Limited and The It’s My Right Service The Blue Door, Laneham Street, Scunthorpe Registered Company Number 4459867 Registered Charity Number 1099502

CARER’S FEDERATION The Carers Federation, a company limited by guarantee, was established in 1992 as a small local charity and has grown steadily to become an organisation which works throughout England. We provide a diverse range of services that range in size and complexity and have a national reputation for the excellence of our work. Our commitment to continuous improvement operates within the framework of ISO9000:2008 and will remain crucial to our future service development and delivery. Website: www.carersfederation.co.uk 31 HELP & ADVICE

CLOVERLEAF Offer independent, one-to-one advocacy support for people with mental health needs (including Independent Mental Health Advocacy (IMHA)), people with learning disabilities, physical or sensory impairment, people on the autistic spectrum and older people. We also provide the Independent Mental Capacity Advocacy Service (IMCA) for the area and the Relevant Person's Representative Role (RPR) under the Deprivation of Liberty Safeguards (DOLS). Central Community Centre, Lindum Street, Scunthorpe, DN15 6QU Tel: 01724 854952 • Email: [email protected]

CONNECT TO SUPPORT NORTH LINCOLNSHIRE A website resource providing information about care and support to live independently or find care services. www.connecttosupport.org/northlincs

CROSBY CROSBY COMMUNITY ASSOCIATION COMMUNITY Registered charity founded in 1994, offers a range of advice and information for ASSOCIATION the local community. Casework in debt, housing and welfare benefits. Representation at tribunals. Open daily between 9am and 5pm. Outreach service in Barton upon Humber. 105-107 Frodingham Rd, Scunthorpe DN15 7JT • Tel: 01724 330022 Email: [email protected]

SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU Operates a gateway assessment and general advice service based at 12 Oswald Road, Scunthorpe for walk-in clients and appointments. Specialist employment advice and money advice along with representation at tribunals and at court is also offered. We also run weekly outreaches at various locations throughout the North Lincolnshire area. 12 Oswald Road, Scunthorpe, North Lincolnshire DN15 7PT Tel: 01724 870941 - Information line Tel: 01724 878090 - Gateway Assessment Telephone Line (this line is only answered during sessions times listed below) Advice Sessions: Mon: 09.15 - 12.00 and 13.00 - 16.00 - Gateway assessment (am) Generalist advice appointments (pm) Tue: 09.15 - 12.00 and 13.00 - 16.00 Gateway assessment (am) Debt casework (all day) Immigration casework (pm) Wed: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (am) Debt casework (pm) Immigration casework (pm) Thu: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (all day) Debt casework (all day) Fri: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (am) Debt casework (pm) CAB offices also in Ashby, Barton, Brigg, Crowle, Westcliffe and Winterton, see website for more details www.scunthorpecab.org.uk 32 HELP & ADVICE

CRUSE BEREAVEMENT Cruse Bereavement Care is here to support people after the death of someone close. Face-to-face and group support is delivered by trained bereavement support volunteers. 105-107 Frodingham Rd, Scunthorpe, DN15 7JT Tel: 01724 281178

EMPATHY Support for families, friends, partners and carers of drug and alcohol users. Offers direct access, counselling, one to one, weekly group sessions, outreach, mediation and signposting. 29a Oswald Road, Scunthorpe, DN15 7PN • Tel: 01724 488535 24 hour helpline : 07592 395127 • Email: [email protected] www.empathysupport.co.uk

FORESIGHT A day centre offering care services for adults with learning disabilities. The day centre is based at 45 Minster Road (Scunthorpe) and is open Monday to Friday 10am to 3pm. For further information and details of charges contact 01724 271381.

FOOD BANKS Scunthorpe Scunthorpe Baptist Church: Ashby Road, Scunthorpe, DN16 1NR Monday: 1.00 pm to 2.30 pm / Thursday: 1.00 pm to 2.30 pm For enquiries please contact: [email protected] Tel: 01724 848388 Barton Trinity Methodist Church, Holydyke, Barton (Vestry Lane Entrance) Further details about volunteering, donating or needing help from Margaret Siddall (Secretary) 01652 632512 Open to voucher holders only every Tuesday and Friday 2pm to 4pm Vouchers available locally, for those eligible, from:- Barton, Brigg & Winterton Childrens’ Centres; The Knotted Note; Age UK; Barton Link Office; Job Centre Plus; Winterton Resource Centre; Childrens’ Intensive Team & Health Visitors (both based next to the Willows); Citizens’Advice Bureau; North Lincs Homes; Humbercare.

THE FORGE THE FORGE The Forge Project are passionate about reducing the impact of poverty and homelessness in Scunthorpe and the surrounding areas. The Day Centre offers warm nutritious meals four days a week and a befriending service and whoever attends the project is guaranteed a warm welcome by people who care. As well as food, warmth and a friendly atmosphere our Day Centre staff provide support, signposting and referral to appropriate agencies as and where required. Cottage Beck Road, Scunthorpe, North Lincolnshire, DN16 1UB. Tel: 01724 276742 • E-mail: [email protected]

33 HELP & ADVICE

LINDSEY BLIND SOCIETY Aim is to enhance the quality of life for blind, partially sighted and visually impaired people whatever their age or personal circumstances in life. They give practical help and assistance to people who are blind, partially sighted or visually impaired. People do not have to be registered with a visual impairment, or even have a referral from a doctor or optometrist. Anyone can telephone, call in to see us in person or write to us. We serve North and , East and and Lincoln City. Lincoln and Lindsey Blind Society is an independent voluntary organisation; if you are experiencing sight loss, we are here to support you. Lincoln and Lindsey Blind Society Bradbury House, Ramsgate, Louth, LN11 0NB Tel: 01507 605604 • Fax: 01507 608802 • E-mail: [email protected]

LINDSEY LODGE HOSPICE Every year Lindsey Lodge Hospice cares for and supports hundreds of patients from the North Lincolnshire area with life limiting conditions such as cancer and their families. Hospice care is provided free of charge, but is not free of cost and relies heavily on the generosity of people who fundraise for the charity. Burringham Road, Scunthorpe, North Lincolnshire, DN17 2AA. Tel: 01724 270835 Our general email is: [email protected]

MACMILLAN Cancer is one of the toughest fights anyone might have to face. But Macmillan are there to help and support people diagnosed with cancer every step of the way. The Macmillan Information Centre (Queen's Centre) is in Scunthorpe General Hospital (Church Lane Entrance), Cliff Gardens, Scunthorpe, DN15 7BH They are open Monday’s to Friday’s 9.30am to 4pm (not Bank Holidays). There is a central telephone line for all enquiries. The line is supported by an answer machine. Tel: 01724 387878 The national Macmillan Support Line is 0808 808 00 00 (Freephone number), or visit www.macmillan.org.uk

MAGIC MOMENTS A registered charity founded in 2002 by Pat Ebbs who was disheartened by the lack of local funding and support for children with autism and asperger’s syndrome. Magic Moments raises funds to send children and their families and carers In North Lincolnshire and East Yorkshire on day trips, short breaks and holidays. Magic Moments is also there to offer support to families and allow the siblings of Autistic Kids to, for a short while, to have a taste of normal childhood. 1 Market Hill, Scunthorpe, DN15 6SS. Tel: 01724 848683. Email: [email protected] Website: magicmoments4autistickids.org.uk 34 HELP & ADVICE

MENCAP A national charity which provides services for people with a learning disability, their families and carers. www.mencap.org.uk

SCUNTHORPE & DISTRICT MIND Local branch of the national charity MIND. Mind strive to ensure anyone affected by a mental health problem has somewhere to turn for support and respect. Series of programmes available locally including Wellness Recovery Action Programme (WRAP), Mental Health First Aid, Coping with life courses, VOICE of the service users (hold regular meetings), Peer support and other helpful training available. VOICE meetings are every Tuesday from 10:30am to 12:30pm at the peer support centre. Printers Yard, Fenton Street, Scunthorpe, DN15 6QX Tel: 01724 279500 Email: [email protected] www.sdmind.co.uk

SOUNDS RIGHT Working with people with hearing loss. Run regular Sign Language Training. c/o 51 Bottesford Avenue, Scunthorpe, Ashby, Scunthorpe, DN16 3EN Voicemail / Fax: 01724 851501 • Email: [email protected]

RETHINK Amanda Cowling Volunteer Support Worker email address: [email protected] The group meet once a month 1st Thursday every month at St Bernadette’s, Ashby 7pm-9pm. Office: 01724 852707 • Email: [email protected]

SAMARITANS National helpline: 08457 909090 • Local office: 01724 860000 Email: [email protected] Scunthorpe branch: Lyndum House 2 Lindum Street Scunthorpe North Lincolnshire DN15 6QU You can call in to talk to a trained volunteer whenever our visitors door is open. Ring the doorbell and we will answer asap: Monday – Wednesday 1.30pm - 10.00pm Thursday - 7.30pm - 10.00pm Friday - 1.30pm - 4.00pm and 7.30pm - 10.00pm Sunday - 1.30pm - 4.00pm

35 HELP & ADVICE

STROKE ASSOCIATION Information advice and support service helps stroke survivors and their families prepare for the changes after stroke. Information, practical advice and emotional support. Communication Support Service supports stroke survivors with asphasia and difficulty in using language. Contact Sally Darley e: [email protected] 80a Oswald Road, Scunthorpe, DN15 7PAT: 017224 850813. Stroke Association is a Company Limited by Guarantee, registered in England and Wales (No 61274). Registered office: Stroke Association 240 City Road, London, EC1V 2PR.

TALKING TALKING NEWSPAPER Provides local news on tape and CD to partially sighted and visually impaired NEWSPAPER people across North Lincolnshire. 19 Henry Street, Scunthorpe, North Lincolnshire, DNI5 7QG Tel: 01724 840211

VOLUNTARY – NETWORK EMPOWERMENT WOMEN’S GROUP A forum for women in North Lincolnshire to meet, talk and share their experiences without fear of discrimination or intimidation. A free self help support group and support network for women in North Lincolnshire. For Further details contact Farzana on: 07789 638478 Email: [email protected]

WESTCLIFF DROP-IN CENTRE Community led organisation, vision is for a thriving, united, joyful community filled with inspiration; where all residents have the opportunities and confidence to prosper and lead happy and healthy lives. Providing advocacy support, debt advice, training and volunteer opportunities. 12 The Precinct, Westcliff, Scunthorpe, North Lincolnshire DN17 1PS Tel: 01724 861565 Email: [email protected]

NORTH LINCS COMMUNITY ALCOHOL SERVICE You can access help and advice immediately by visiting our drop-in centre (no appointments or referrals needed). We are open for people who want help to deal with their alcohol or drug problems and for family members or close friends who need support. We also provide direct access in Barton at ‘The Knotted Note” community venue. No appointment is needed just drop in to: 86 Oswald Road Scunthorpe DN15 7PA between 10.00 and 12.00 Monday to Friday or use the evening opening on a Wednesday between 5.00pm and 7.00pm or, phone 01724 852675

36 North Lincolnshire