Isle of Wight Care Services Directory 2015/16

Coastal Town of Ventnor

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

in association with

also available electronically at www.carechoices.co.uk and in spoken word through browsealoud WE BUILD SMILES

WE PROVIDE A RANGE OF SERVICES TO SUPPORT YOU IN YOUR OWN HOME.

IF YOU ARE FINDING SOME EVERYDAY CHORES DIFFICULT, FROM SHOPPING TO SHOWERING OR COOKING TO CLEANING, THEN WE COULD BE THE ANSWER.

WE ARE A SMALL HOME CARE COMPANY, We want our clients to feel safe and happy with the decision they have made about having care and support; and we want RECENTLY OPENED BY CHARMIAN AND our care staff to be happy in their work. We offer a full NIGEL MESSENGER. consultation and assessment service so we can tailor our care packages to each individual, according to their specific Charmian, our Care Manager, has over 25 years’ experience of needs. If you feel that we have the right values to support you working in care and believes that the Care Industry has or a member of your family, then please give us a call on become so impersonal and hurried, that the needs of the 01983 530458. We will be happy to listen and help you come human beings at the centre are sometimes forgotten. to a decision about the best way forward.

For more information call us on 01983 530458 or visit our website WWW.CHARMES-CARE.CO.UK Care services across the Isle of Wight Contents Publications

Welcome 4 Other types of support 11 Support and care in your own home 11 Staying independent, being safe 4 Supported living 11 Isle Help 4 Sheltered housing 11 People Matter IW 5 Extra-care housing 11 Aids and equipment 5 Residential care homes 12 Telecare 5 Inspecting care services 12 Community Alarm 6 Is a care home the right option for me? 12 Adapting your home 6 Care homes with nursing 12 Dementia care 6 Care homes checklist 13 Being safe – safeguarding adults at risk 6 Residential dementia care checklist 14

Short-term help 7 Essential information 21 ‘Out of hours’ 7 The Care Act 2014 21 Leaving hospital 7 My Life, a Full Life 21 Reablement 7 Why your views are important 21 Independent helpline 22 If you need more help 8 Assessments 8 Useful contacts 22

Support planning 8 Listings 25 Self-Directed Support 8 Home care providers 25 Personal budgets 8 Care homes 26 The Care Quality Commission (CQC) 9 Care homes with nursing 29

Carers 9 Index 30 Emergency Alert Card 9 Respite care 10 Isle of Wight Council’s distribution of this publication does not constitute their support or recommendation of any of the products Paying for your care 10 or services advertised within. All the listings Financial assessment 10 in this publication of care homes, care homes with nursing and home care providers are supplied by NHS Nursing Care Contribution 10 the Care Quality Commission (CQC) and neither Isle of Wight Council nor Care Choices can be held liable for any errors or omissions. Eligibility 10

To obtain extra copies of this Directory, free of charge, call People Matter IW on 01983 241494.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

Welcome to the 2015/16 Isle of Wight Care Services care to meet their needs. Directory which provides information on a range of social The Directory can help you make an informed care services for adults which are available across the decision about your care and support by providing brief Island. information about what support is available and where to There are many organisations on the Island that can go for that support. It also provides information that will provide you with information and whilst we would like to help family members in their caring roles. give details of all of them this is not feasible. What we do The Directory lists organisations which are registered hope is that this Directory will be a useful starting point. to provide care, however, we appreciate many of you It has been produced with you in mind and will allow you will have many other ways of receiving support, such as to find basic information and help point you in the right support groups, leisure services and faith organisations. direction if you still require further guidance. For more detailed information you can contact Isle We want people to have as much choice and control Help (see below for contact details) and they will be over their own lives, living as independently as possible in happy to discuss your requirements and provide details their own homes and communities in a safe environment, of organisations that offer a range of care and support to with the knowledge that they can access the right care meet all levels of need. and support should they need to. If people are unable to live at home independently or circumstances change and it is no longer an option, we Martin Elliott want people to be able to find affordable, good quality Head of Adult Social Care Staying independent, being safe

If you are beginning to find every day tasks more hadn’t thought about. difficult or you have a disability, then you may need Once you’ve thought about the areas you need help some additional support to help you. It might be easy to with, there are lots of ways to find that support. You can identify the care and support you need, or you may need use this Directory, look on the internet: some help to do this. You should speak with people who www.carechoices.co.uk, speak to other people who know you well to see what support they think you need have had help and support or speak with organisations – they may notice areas where you need help that you like Isle Help.

Isle Help

Isle Help is a partnership of voluntary sector information and advice organisations from the Isle of Wight that formed in 2013. The partnership came together in response to the challenging circumstances highlighted by the Government and was successful in securing funds from the Big Lottery Advice Service Transition Fund. The partnership consists of Age UK (Isle of Wight), Citizens Advice Bureau (Isle of Wight), Community Action IW, Law Centre (Isle of Wight), People Matter IW and The Footprint Trust. These partners all work together to provide information and advice over a wide range of subjects.

Isle Help 7 High Street, Newport, Isle of Wight PO30 1SS Telephone: 03444 111 444 Web: www.islehelp.org.uk

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care People Matter IW

People Matter IW is the Island’s user-led organisation. Its helps people to employ a Personal Assistant (someone primary aim is to support Island residents to shape, direct who is paid to support a person with a range of tasks to and manage the support and services they need to live help them live their lives and achieve their goals), whilst the life they choose. enabling more choice and control over who provides It provides information, advice and guidance on the them with support but without having the responsibility many services available across the Island via the Isle Help of being an Individual Employer. Hub or the People Matter IW Independent Living Centre (ILC). The ILC also helps people to remain independent People Matter IW in their own homes for as long as possible by providing Independent Living Centre information and advice and the opportunity to ‘try before Downside Community and Learning Centre you buy’ across a wide range of aids and equipment. Furrlongs, Isle of Wight PO30 2AX People Matter IW is building a strong, independent Telephone: 01983 241494 collective voice for individuals and relevant organisations, Email: [email protected] to influence policy and practice and to be heard at higher Web: www.peoplematteriw.org strategic levels. People Matter IW is a member organisation and welcomes anyone who defines themselves as having support needs, or organisations that support people with support needs – including disabilities (temporary or permanent), people with mental health concerns, family carers and people in receipt of personal budgets, as well as those who fund their own care. People Matter IW also provides a Personal Assistant Recruitment and Employment Service (PARES). PARES

Aids and equipment

There are lots of aids and equipment which help people To make sure you get the right equipment to help you, to remain independent. They include things that will help you can arrange an appointment to attend People Matter you to: IW’s Independent Living Centre where you can have your needs assessed by trained staff and then ‘try before you • use the toilet, wash or bathe; buy’. • manage eating or drinking; For more information or to arrange a meeting, contact • do household chores like cooking or tidying up; and People Matter IW’s Independent Living Centre on • get around your home or garden. 01983 241494.

Telecare

Telecare is equipment that can detect falls, inactivity, Telecare can help restore confidence for people who feel smoke, flooding, gas or extreme temperatures in the vulnerable in their own homes for a variety or reasons – home. Sensors, which are placed in the home, are that could be because of living alone, frailty or the need to triggered, and an alert is received either by trained summon help in an emergency. It could also be used as a operators at a 24-hour call centre, or directly by a relative short-term measure during a period of convalescence. or carer. For more information, please call Wightcare on Telecare can allow users to remain independent 01983 821105 (24-hours a day, seven days a week) or with relatives and carers feeling reassured, safe in the People Matter IW on 01983 241494. knowledge that should an incident occur, they will know. Some devices can also help monitor particular health For more information about paying for your care, conditions and reduce the need for hospital admission. please see page 10.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Community Alarm

A Community Alarm provides peace of mind for people you press to obtain assistance. who feel at risk in their own home. It is run by Wightcare Alternatively, the alarm can be activated by a pendant and operates 24-hours a day, 365 days a year. This service which is worn around the neck or on a wrist band. The can give you the freedom to live your life independently range of the pendant allows you to live normally in your knowing that you can obtain assistance when you need it. home. The service is available to purchase by anyone who feels For more information, please call Wightcare on 01983 at risk in their own home because of their age, disability, 821105 (24-hours a day, seven days a week). isolation, illness or vulnerability. It works via a special alarm unit connected to the For more information about paying for your care, telephone line. The alarm unit has a built in button, which please see page 10.

Adapting your home

If you have mobility problems and aids and equipment adaptation, an assessment will be carried out. If it is are not enough to help you get around, then agreed that you need adaptations to your home a adaptations to your home may help. referral will be made to Occupational Therapy who will In order to see if you are eligible for funding for an look at your needs in depth.

Dementia care

If you are worried that your memory – or that of You may be referred to a local memory monitoring someone you know – is getting noticeably worse, or if service where a formal diagnosis may be made. memory loss is beginning to have an effect on everyday People Matter IW can provide information about life, it is worth sharing your worries and seeking advice. services and support available for people with Although there are many reasons for memory loss, it dementia and their families. This can include support can sometimes be an early sign of a medical condition such as social activities, assistive technology, aids and such as dementia. The earlier you seek help the better equipment, homecare and short respite breaks that will as there may be support or treatment available that can help you feel safe and remain independent at home. help you. You should first have a chat with your GP, who will For more information please contact People Matter IW on 01983 241494. address your concerns or arrange for further investigation.

Being safe – safeguarding adults at risk

Everyone should be able to live their lives free from normal office hours, then you can call the Emergency fear and harm – it is important that people are as safe Duty Team on 01983 821105. If you feel that the as possible. This is sometimes more difficult for people person is in immediate danger, contact the police by who are vulnerable, whether that’s because of their age, telephoning 999. mental or physical problems, sensory loss, or physical or learning disabilities. Are you, or someone you know, being harmed, exploited or neglected (including self-neglect)? Then you need to speak out. If you have heard or seen something that worries you, or if you think someone is being abused, please tell us about it. You can report your concerns by telephoning the Safeguarding Team on 01983 814980 or emailing them at [email protected]. If it is outside

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Short-term help Sometimes we need a little extra help and care at certain our mobility and wellbeing. When this happens, there are times in our lives. This can be because of falling or tripping, a number of short-term solutions which will help you to going into hospital or because of a general decrease in regain as much independence as possible.

‘Out of hours’

The Isle of Wight Council operates an ‘Out of Hours’ service incident affecting residents or visitors the ‘Out of Hours’ to deal with crises in people’s care or with any welfare service will facilitate crisis support. emergency involving adults, children and families that To contact them in an emergency out of normal occur outside normal office hours and Bank Holidays hours call 01983 821105. including Christmas and New Year. In the case of a major

Leaving hospital

Patients, their families and carers may be offered a how you can maintain and improve your range of services to help make discharge from hospital independence, they may also provide aids and quicker and safer. Referrals are made by the wards to the adaptations to support you living independently in Hospital Social Work Team for an assessment. Services your own home; and may be provided as follows: • residential services – usually on a temporary basis to • reablement – care and support at home to help you help you regain your daily living skills and return home. regain or maintain your independence (see below); • an occupational therapist who assesses your ability to For more information about paying for your care, please see page 10. undertake daily tasks at home and give advice on

Reablement

As part of a joint health and social care reablement service, apparent that there is a long-term support need. support is provided in someone’s own home to enable The service is offered by the Outreach Teams based at them to recover and regain their independence following the Adelaide and the Gouldings. For more information, a period of illness or significant deterioration. This is a please contact them on 01983 567552 (Adelaide) or short-term service, funded jointly by health and social 01983 758553 (Gouldings). Reablement is also offered in care and is free at the point of delivery, lasting between the Mental Health Outreach service in the shape of short- one and six weeks. The service will cease at the point the term support for people with mental health needs. For person has regained their independence or as soon as it is more information call 01983 293092.

Visit www.carechoices.co.uk for further assistance with your search for care 7 If you need more help

Assessments

If, after initial short-term help, it is felt that you require If you have a family carer they will also be offered an on-going care and support, the council will work with assessment of their needs. you to identify your needs. It will do this by carrying out The Council often needs to take advice from health an assessment, which will include discussions around: professionals. If you have other people involved in your care and support, for example your doctor, district nurse • health – including mental health; physical disability; or occupational therapist, they will talk to them to get sensory impairments, for example your eyesight and the fullest picture of your needs. Independent advocacy hearing; and mobility, such as how far you can walk, can be made available for those people who have can you manage the stairs to get to bed etc; substantial difficulty in being involved in the process. • personal care or activities of daily living, home environment and where you live; • social support and relationships - including if you have someone who cares for you; • involvement in work, education and learning; and • wellbeing, abuse or neglect.

Support planning

Once your completed assessment has been agreed Your support plan will record what help you need, by your care manager, you will need to prepare your your desired outcomes and what difference it will make support plan. You should be at the centre of developing to your life and will be fully costed so that we can see your support plan with the help, if you want and need it, how the money the Council contributes towards your of people who know you well, like family and friends or care is being used. The Council will give you a copy of your care manager. your plan.

Self-Directed Support

Self-Directed Support is about people being in control of ‘personalisation’ or ‘personal budgets’. There are different the support they need to live the life they choose. ways to describe it, but whatever name’s given to it - it’s You may have heard it being referred to as about giving people real power and control over their lives.

Personal budgets

A personal budget is the amount of money the Council agreed care and support. Please note that you will not be contributes towards your eligible care needs and is able to use this funding to purchase services provided designed to help you take control over your life, so that directly by Isle of Wight Council. You don’t have to you can meet your care needs and manage your own manage the Direct Payment on your own; you could ask a support. Personal budgets are designed for people who friend or relative to help you. There are also organisations live in their own homes and cannot currently be used to that will manage the money for you and use it to pay for pay for residential care. the things on your support plan. There are three different personal budget options: Managed Account Direct Payment Under this option, you will not be given the money Your personal budget will be paid into a bank account agreed in your personal budget, instead the Council will which has been set up specifically for this purpose. You use the money to organise, buy and manage your can use the money to organise, buy and manage your agreed care and support for you. >>

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal budgets continued

>> Combination This is where you choose to have a Direct Payment but want to use services provided directly by Isle of Wight Council. The Council will keep the money needed to pay for any internal services provided and you will receive the remainder of your personal budget as a Direct Payment.

For more information about paying for your care please see page 10.

The Care Quality Commission (CQC)

To help to keep people safe, the Government has a must show they are meeting essential standards of system that checks and regulates adult social care quality and safety across all the activities and services services. Registration is at the centre of this system. The they provide. It ensures that people can expect services organisation that manages this system on behalf of the to meet essential standards that respect their dignity Government is called the Care Quality Commission (CQC). and protect their rights. Inspection reports for individual All health and social care organisations that deliver organisations are available to view on its website. services must be registered with the CQC. Organisations For further information, visit: www.cqc.org.uk Carers Caring for someone who is dependent on you can place you care for, but it should always help to take the strain off extra demands on your day-to-day life and you may need you a little too. some help to enable you to cope. You can find out more information about carers at Most of the help available will be designed for the person www.iwight.com/adults

Emergency Alert Card

It is important to let others know you are a carer to ensure details of what should be done to ensure the wellbeing of the person you care for will be properly supported and the person being cared for. No details appear on the card, cared for in case of an emergency. just a registration number and the Wightcare telephone The Emergency Alert Card (also available in a wristband number. The service is completely free of charge and can format) is a card that carers can carry with them in case provide great peace of mind. For more information, visit they have an accident or an emergency when away from www.iwight.com/adults or contact Wightcare on home. They register their details with Wightcare giving 01983 821105.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Respite care

Everyone needs to be able to take a break from time to you care for so you can have a short break from your time and, as a carer, you are no exception. Don’t feel guilty caring role; about wanting some time to yourself – you may want • overnight or short stays in a residential placement a few hours to relax and catch your breath, or you may might be the best option if you wish to have a break for want a weekend (or even longer) to get away without the longer than a couple of hours; and person you care for. This is all very normal – if you don’t take some time off, you may find that your ability to cope • if you have sufficient funds, you may wish to arrange with caring starts to decline. home-based respite care where another carer moves The type and length of break you have can also be into your home for a short period. assessed along with those of the person you care for. There are a number of options: For more information on services for carers, contact Isle Help on 03444 111 444. • support can be arranged in your home for the person Paying for your care

Financial assessment

Whatever your circumstances, whether you receive care To help you understand the financial aspects, the in your own home or in a residential setting, the Council Council has produced some factsheets which can be will financially assess each person on an individual accessed on www.iwight.com/adults under ‘Adult basis to determine how much they need to contribute Finances’ or copies can be sent to you by calling towards the cost of their care. Some people may have a 01983 823340. minimal amount to pay and some people may have to The council can also signpost you to an independent pay the full amount. financial advisor.

NHS Nursing Care Contribution

If you are a temporary or permanent resident who lives the cost of that care. in a care home that provides nursing care you may be It is not means-tested and is paid directly to the able to get the NHS Nursing Care Contribution towards home.

Eligibility

There is a national eligibility, set by the Department of (SCIE) website at www.scie.org.uk or locally at Health, which councils use to decide who is eligible for www.iwight.com/adults. services – councils have a duty to provide services to Please don’t worry if you are not eligible, Isle Help people who meet the eligibility level they have set. will be able to signpost you to other organisations The threshold is based on identifying how a person’s that may be able to help. Please contact Isle Help on needs affect their ability to achieve relevant outcomes 03444 111 444. and how this impacts on their wellbeing. The Council has to use the money it has to help people with the most need. It does this by using guidance called ‘eligibility criteria’ and only makes a contribution to the cost of the care and support for those people whose needs are eligible when they meet the conditions set by the eligibility criteria. You can find out more information about eligibility either from the Social Care Institute for Excellence’s

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Other types of support Support and care in your own home

If you need help to live independently in your own can provide this. Some people may also require assistance home, or you are finding it difficult to manage at home, with other day-to-day needs. family and friends may be able to help. Alternatively, you A list of homecare providers operating on the Island could consider using the services of a homecare/support starts on page 25. provider. Homecare providers employ care assistants to Alternatively, you can choose to employ a Personal provide help in people’s homes. [care] Assistant (PA). This can offer a greater degree of Care assistants can provide help with personal care such flexibility, choice and control over your care. To find as bathing, washing and dressing, and/or meals. They out more about employing a PA you can speak with are trained in personal care, moving and handling, food People Matter IW (01983 241494) or look on hygiene and infection control. They must be checked www.iwight.com/adults. with the Disclosure and Barring Service (DBS) and have For more information about paying for your care had their references checked by their employers. If you please see page 10. require nursing care at home, some homecare providers

Supported living

Supported living schemes offer a wide range of support to enable people to live in their own home, helping them to maintain home life and live as independently as possible, helping you to sustain their tenancy. They provide support through a carer with things such as: • household tasks; • personal care; • maintaining a tenancy; • taking medication; • money management; • building links with friends, family and the community; • social and leisure activities; and • making healthy lifestyle choices.

Sheltered housing

If help in your own home starts to present a challenge emergency help through an alarm system. and you want more control than residential care offers, Each scheme usually has between 20 and 40 self- sheltered housing might be a good option. contained flats or bungalows, but there will often be There are different types of sheltered housing schemes. communal areas, such as the lounge, laundry room and Some will have a scheme manager (a warden) who garden. lives on or off site. All of them should provide 24-hour Many schemes run social events for residents.

Extra-care housing

If you need more support than you would get in sheltered independence than living in a care home, as you would housing, but need personal care, then extra-care still live in a self-contained flat but could have your meals sheltered housing may be an option. This allows you more provided and may also receive personal care.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Residential care homes

Inspecting care services

All care services, including residential care homes, are required by law to register with the Care Quality Commission (CQC) who inspect them according to specific standards. Homes are categorised by the type of care they provide and are listed in this Directory, starting on page 26. The latest inspection reports for care homes and care homes with nursing on the Isle of Wight can be viewed on the CQC website, www.cqc.org.uk.

Is a care home the right option for me?

If you need greater assistance with personal care such consideration when choosing a care home is that the as bathing, feeding, dressing and help with moving, and Isle of Wight Council will only pay a set amount for your needs cannot be met in your own home, a care residential care, so if the cost of your residential care home may be the answer. placement is more than this, you will need to make You will need to think about how you are going to up the difference. This is usually done through what is pay for your residential care placement. Based on your called a ‘top up’ – that is, the extra cost being met from financial assessment, you may have to pay for all or just a family member or other party. You cannot pay for this some of the cost of your residential care. An important yourself except in specific circumstances.

Care homes with nursing

If your needs are too great to be met in a care home The cost of the nursing care part of your fees is paid by that offers personal care only you may need a care the NHS directly to the care home. It is important that home which offers nursing care. A care professional or a you get your nursing care needs identified before you go registered nurse will visit you to look at what care you will into the care home with nursing. You may be entitled to need. This visit might be in your own home, a hospital if ‘fully funded continuing health care’. This will be looked you’ve been ill, or a residential care home. You will be fully at during the assessment process. You may want a carer, involved in planning your care needs. family member or friend to be part of this assessment. If a care home providing nursing care is the best setting This Directory contains details of residential care homes for you, the care professional will give you information and care homes with nursing on the Island starting on to help you find a home which meets your care needs. pages 26 and 29.

Home 1 £ p/w Home 2 £ p/w Home 3 £ p/w

1 2 3 1 2 3 First impressions • Are there smoking and non-smoking areas? • Are staff warm, friendly, polite, clean and • What arrangements are there for religious respectful? observance (eg are places of worship nearby/is • Do the residents seem happy, active and there a prayer room)? sociable? • Can you handle your own money? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably • Does the home provide its own transport? furnished? • Do staff have appropriate language skills/ Accommodation knowledge? • Are bedrooms single or shared? • Are the staff ormallyf trained? Is there a choice? • Is there an adequate number of staff on both • Can you decorate and arrange your own room? day and night? • Can you bring your own furniture and TV? • Are visitors welcome at all times? Can they stay overnight? • Is there a call system for emergencies? • May your visitors join you at meals? • Can you control the heating in your room? • How much choice do you get about meals? • Can you lock your room/secure place for valuables? • Is the food varied and interesting? • Is there a separate dining room? Bar? • Can the home cater for your dietary needs (eg Black and Minority Ethnic diets, vegetarian, • Are there both adapted showers and baths? vegan)? • Does the home have the right adaptations and • Can you have snacks or drinks any time? equipment to meet your needs? In your room? • Are all areas safe and accessible • Can you continue to pursue your hobbies? (eg for wheelchair users)? • What activities and entertainment are organised? • Is there adequate provision for sight or hearing difficulties? • Are outings and holidays arranged? At what cost? £ ...... • Are the grounds/gardens attractive and/or quiet? Life within the home Fees and contract terms • Are there any rules and restrictions (eg going • How much are the fees? Do they cover all out, returning)? services available? • Can you choose when to get up and retire • Under what circumstances will the fees alter? every day? • Can you retain your own room if away? • Are residents involved in decisions on life in the • Can you have a short-stay or trial period? home? • Will you be given a statement of terms on • Can you make and take calls in privacy and admission? comfort? • Are all procedures, such as complaints, clearly • Is alcohol served or permitted? spelt-out?

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 13.

Home 1 £ p/w Home 2 £ p/w Home 3 £ p/w

1 2 3 1 2 3 Residents Staff The best indication of a good home is that the It is important to note whether staff seem friendly residents appear happy and responsive. and caring towards residents and whether they • Are there rummage boxes around the home to treat residents with respect. stimulate residents? • Do they have any training and experience in Access dementia care? If the person with dementia needs (or is likely to • Will the person with dementia have a member need) equipment or adaptations you may want of staff particularly responsible for their care? to check: • Is there a member of staff you can talk to • There is adequate signage and cues for different about your own worries about the person with parts of the home such as dining room and dementia? bathroom. Manager/head of home • The home’s policy about locking external doors. A manager who is caring as well as efficient can Bedrooms make all the difference to a home. You may want to find out whether the person • Does the manager have a knowledge of with dementia can have a single room and dementia and can they deal with difficulties whether: that may arise in an understanding way? • Residents are encouraged to bring in some of • Is there a full assessment at home before a their own furniture and possessions to increase resident is admitted? familiarity. Activities Residents should be stimulated without feeling stressed. • Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including photographs and mementoes?

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Tel: 01983 409820

We support individuals to remain independent in their own homes. Care plans are tailored individually to the service users’ needs and lifestyle, enabling them to continue living as high a quality of life as possible. We understand that a high standard and personalised service is important and aim to make care relaxed and worry free.

l PERSONAL CARE l NIGHT SUPPORT l DOMESTIC l FOOD PREPARATION l SHOPPING TRIPS l SOCIAL OUTINGS Acorn Care Service Ltd welcomes private service users, those funded by the local authority and those who have a personal budget.

12 Redstone Business Centre, Marsh Close, Sandown, Isle of Wight

ANCONA A Home from Home... RESIDENTIAL CARE HOME Live-in Care Established 1961 Residents can continue to enjoy their independence doing as much or as little as they wish, secure in from £695 per week the knowledge that help, support and companionship are at hand from experienced staff, 24 hours a day. At Ancona we promote The Square, equality and diversity. Freshwater Bay, Isle of Wight PO40 9QG Tel: 01983 753284

Situated within the secluded grounds of courtdrift The Elms Nursing Home are 17 Assisted ASSISTED LIVING COTTAGES Living cottages. The concept of Assisted Living allows people over the age of 55 to live independently in their own home The Elms Nursing Home - Swains Road whilst having the security and peace of The alternative to Care Home admission. Bembridge - Isle of Wight - PO35 5XS mind that support and assistance are on- site in the adjacent Nursing Home, 24 Live-in Care enables anyone with care needs to hours a day. continue living in their own home with a Independent Living with 24hr on-site support round-the-clock care worker.

Cottages For Sale TELEPHONE 01983 872248 visit www.courtdrift.co.uk EMAIL [email protected]

DOWN HOUSE 08000 121 247 | www.liveincare.info Residential Care Home Isle of Wight - 01983 327 011 We cater for people with Physical disabilities, Mental For a comprehensive list of home care providers please Health issues, old age and • Registered for 17 Service Users see page 25. frailty, and Dementia. • Single Rooms and 1 Double Room • Palliative care For a comprehensive list of care home providers please Alum Bay New Road • Respite care (long or short stay) see page 26. Totland Bay, Isle of Wight • Day care • Convalescent care PO39 0ES • 24 hour care • Wheelchair access • Close to local shops & bus route For a comprehensive list of care homes with nursing Tel: 01983 752730 • Large gardens for service users please see page 29. [email protected] • Fully trained staff

We are a unique, friendly and personalised domiciliary care agency providing tailored care and support in your own homes, 7 days a week up to 24 hours a day, including:

• Personal care • Domestic care and shopping Prospect House, • Night sits • Transport to and from appointments Prospect Road, Cowes, • Assistance with administering medication Isle of Wight PO31 7AD Tel: 01983 290718 Competitive care rates & charges are available on Email: [email protected] request. Carefirst IW supports people receiving Web: www.carefirstiw.co.uk personal budgets

Visit www.carechoices.co.uk for further assistance with your search for care 15 NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk FallowFields Personal Assistant Care Home Recruitment and Employment Service (PARES) Fallowfields prides itself l Are you looking for support within your NEED HELP IN YOUR on it’s excellent care home using a Personal Assistant? provided in a warm, l Would you like more choice, control and consistency over homely environment & who regularly provides your support? atmosphere by highly We have a bank of Personal Assistants for you to choose from, SEARCH FOR CARE? trained staff. to help with your support needs Tel: 01983 241 494 Email: [email protected] Tel 01983 611531 Email [email protected] Web: www.peoplematteriw.org 14 Great Preston Road, Ryde, Isle of Wight PO33 1DR People Matter IW - Charity No. 1150937 Registered with the CQC

OLD CHARLTON HOUSE RESIDENTIAL HOME 69 Baring Road, Cowes, Isle of Wight. PO31 8DW

Friendly staff provide 24 hour personal and social care, assuring peace and contentment in a relaxed, homely atmosphere. Our philosophy of care has been developed through years of experience and recognises everyone’s wish for privacy, independence and freedom of choice.

We offer a tailor made care service for the elderly and can provide:- • Respite & Convalescent Care • Long Term Residential Care • Day Care

For more information Telephone: 01983 294453 Web: www.oldcharltonhouse.co.uk • Email: [email protected]

Realise… your independence Part of the Somerset Care Group, Realise supports young people and adults with Realise Part of the Somerset Care Group learning disabilities across the South and South West of England. Whether you live with family, friends or on your own, we can support you to be more independent. For more information please contact our Newport office on: (01983) 550 490 | [email protected]

www.somersetcare.co.uk

Developed by the publisher of this Care Services Directory Quality Nursing Homes for a better tomorrow, today With so many providers to choose from where do you start? www.carechoices.co.uk can help. Swains Road, Bembridge 26 Arthur’s Hill, Shanklin 33 Queen’s Road, Ryde Isle of Wight PO35 5XS Isle of Wight PO37 6EX Isle of Wight PO33 3BG Tel. 01983 811015 • search care providers quickly and easily • search by postcode/town and care type Tel. 01983 872248 Tel. 01983 862934 www.sciohealthcare.co.uk • information on standards of care • links to the latest inspection reports TELEPHONE EMAIL 01983 862934 [email protected] • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Appointments Ryde Office available at our offices 3-4 St Thomas Street, Ryde in Cowes and Ryde, Isle of Wight Alternatively, call our friendly helpline team on to talk to someone directly. also the use of PO33 2ND 0800 389 2077 premises in Ventnor 01983 563765 [email protected] e: [email protected] Follow us @CareChoicesLtd High Street and Shanklin Regent Street. Cowes Office • Wills and Probate 13 Denmark Road • Elder Client Issues Home visits available Cowes • Conveyancing Islandwide for the Isle of Wight • Lasting Powers of PO31 7SY www.carechoices.co.uk Attorney disabled and elderly at 01983 563765 • Property Disputes no extra cost. [email protected] Authorised and Regulated by The Solicitors Regulation Authority Number 515176 Established in 1947

Visit www.carechoices.co.uk for further assistance with your search for care 17 Here at Sandown Nursing Home we recognise the importance of Sandown quality care for the elderly, and we ensure our standards are of the Nursing Home highest in a comfortable, homely environment. We provide quality nursing YOUR CARE and palliative care at a reasonable price; with highly skilled and friendly staff, who are there for your needs. Our dedicated activities co-ordinator YOUR CHOICE provides one to one activities to encourage mental and physical stimulation. www.wighthomecare.co.uk For more information contact us on 01983 408574 / 402946 E-mail: [email protected] Web: www.sandownnursinghome.co.uk 28 Grove Road • Sandown • Isle of Wight • PO36 9BE Wight Home Care is the largest private domiciliary care agency on the Isle of Wight, regulated by the Care Quality Commission (CQC) and has been Independent supporting the islands community for twenty two years. Living Centre The aim of the company is to support clients who wish to remain living in their own homes, at Downside Community and Learning Centre promoting independence, and offering services that are personally centred around the Furrlongs, Newport, Isle of Wight PO30 2AX assessed needs of each person, allowing choice of care services, that are delivered with Do you have difficulties We are open between respect and dignity. with everyday tasks? 10.00 and 16.00 Monday to Thursday & We can assess and 10.00 and 13.00 on Friday Support is offered in many ways, from personal care and overseeing medication, trips out, signpost you to the most home from hospital service, domestic, shopping and home maintenance, to palliative, appropriate aid or service to Ring 01983 241 494 meet your needs. to make an appointment and end of life care, working closely with other professionals to offer the best possible care achieving the best possible outcomes. Theses services are delivered from our friendly team of fully trained and DBS checked staff, available 24 hours a day seven days a week, 52 weeks of the year. Feel right at home Our fully staffed confidential office is available to contact at any time, on813000 , we are more than happy to discuss any concerns with clients and their families to ensure with Barchester care homes a confident start to your home care package, with Wight Home Care. At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. ASSISTED DAILY LIVING We look after people with a wide variety of needs. A care solution to make life simpler. Our compassionate and caring staff make sure that Providing companionship, help with shopping, everyone is treated as an individual and they have cooking cleaning, assistance with daily activities comfort, security and the best quality of life. and personal care. Nursing care • Residential care • Dementia care Respite breaks • Activities programme LONG TERM CARE A care solution for those who need more If you would like a tour of Orchard House specialist or comprehensive help. one of our homes or just Vecta House 189 Fairlee Road, Providing personal care, support with mobility need some friendly advice, 24 Atkinson Drive, Newport, PO30 2EP your local Barchester care Newport, PO30 2LJ needs, help and support with continence care, home will be happy to help. 01983 623 324 01983 623 325 www.barchester.com and overnight support if required.

COMPLEX ASSISTANCE With so many providers to choose from, where do you start? A care solution to support people with www.carechoices.co.uk can help. Dementia or terminal illness.

• search care providers quickly and easily Working with other professionals • search by postcode/town and care type to support with achieving • Information on standards of care the right outcomes. • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. Call us on: 01983 813000 Email us on: [email protected] 18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Wight WHC FP.indd 1 20/01/2015 11:49 YOUR CARE YOUR CHOICE www.wighthomecare.co.uk

Wight Home Care is the largest private domiciliary care agency on the Isle of Wight, regulated by the Care Quality Commission (CQC) and has been supporting the islands community for twenty two years. The aim of the company is to support clients who wish to remain living in their own homes, promoting independence, and offering services that are personally centred around the assessed needs of each person, allowing choice of care services, that are delivered with respect and dignity. Support is offered in many ways, from personal care and overseeing medication, trips out, home from hospital service, domestic, shopping and home maintenance, to palliative, and end of life care, working closely with other professionals to offer the best possible care achieving the best possible outcomes. Theses services are delivered from our friendly team of fully trained and DBS checked staff, available 24 hours a day seven days a week, 52 weeks of the year. Our fully staffed confidential office is available to contact at any time, on813000 , we are more than happy to discuss any concerns with clients and their families to ensure a confident start to your home care package, with Wight Home Care.

ASSISTED DAILY LIVING A care solution to make life simpler. Providing companionship, help with shopping, cooking cleaning, assistance with daily activities and personal care.

LONG TERM CARE A care solution for those who need more specialist or comprehensive help. Providing personal care, support with mobility needs, help and support with continence care, and overnight support if required.

COMPLEX ASSISTANCE A care solution to support people with Dementia or terminal illness. Working with other professionals to support with achieving the right outcomes.

Call us on: 01983 813000 Email us on: [email protected]

Wight WHC FP.indd 1 20/01/2015 11:49 ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? Care Select has been written for the relatives of HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? someone needing care. It provides additional guidance WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? CAN WE AFFORD IT? to the Directory and will delve into the practical and WHAT IF I MAKE THE WRONG CHOICE? WE AFFORD IT? WHAT IF MUM DOESN’T AGREE? emotional issues facing families and carers when CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW the time comes to find care. OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL AGREE? WHAT IF MUM DOESN’T AGREE? WHAT OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE

AS A READER OF THIS CARE CHOICES HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? CAN WE AFFORD IT? DIRECTORY YOU CAN CLAIM HOW WILL I KNOWKNOW WHICH TO CHOOSE? CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? YOUR FREE COPY OF CARE SELECT WHAT IF MUM DOESN’T AGREE? (USUALLY £9.95), JUST CALL OUR CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HELPLINE ON 0800 389 2077* WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT ARE THE CARECARE OPTIONS?OPTIONS? WHAT IF MUM DOESN’T AGREE?

WWW.CARESELECT.CO.UK

*While stocks last Essential information ALSO FROM THE PUBLISHERS The Care Act 2014 The Care Act 2014 (the Act) represents the biggest requiring a care account to be held with the local change to English adult social care law in over 60 years. council to track expenditure); and OF THIS CARE DIRECTORY The Act has been developed to put people and their carers in control of their care and support; promoting • an increase to the amount of capital that a wellbeing and the prevention of developing needs. The homeowner in residential care can have before they Act will also put a limit on the amount anyone will have to are entitled to financial support from the council. pay towards the cost of their care. Implementation of the Act on the Island is being Key areas of change for April 2015 include: steered by the Adult Social Care Management Team • general responsibilities on local authorities including and overseen by a Care Act Board. promoting people’s wellbeing, focusing on The team are currently in the process of developing prevention and providing information and advice; a detailed action plan on how the Council is going THE HANDBOOK FOR RELATIVES to deliver the Act. The team are also in the process of • the introduction of a consistent, national eligibility delivering briefings on the changes to a wide range of YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS criteria; partner organisations and developing a communication OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. • new rights to support for carers, on an equivalent plan to deliver the message to all key stakeholders. basis to the people they care for; There are big changes coming into effect in terms of who will be eligible and the cost of meeting care needs. We understand how confusing and emotionally • a legal right to a personal budget and direct It is important to make people aware that individuals payment; taxing arranging care services for a loved one can will continue to be assessed on an individual basis and, be. A Care Directory can only take you so far on • the extension of local authority adult social care where appropriate, will still be expected to make a this journey so we have published a further responsibility to include prisons; and contribution to the cost of their care. information guide, Care Select. • new responsibilities around transition, provider However, the Act is introducing measures to enable failure, supporting people who move between local people to make plans for paying for the care that they authority areas and safeguarding. need. CAN WE AFFORD IT? More detailed information on the Care Act 2014 Care Select has been written for the relatives of WHAT IF I MAKE THE WRONG CHOICE? In April 2016, further changes to the way that social care is HOW WILL I KNOW WHICH TO CHOOSE? can be found on the Department of Health website WHAT IF MUM DOESN’T AGREE? funded will take place including: someone needing care. It provides additional guidance WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? (www.dh.gov.uk), including regulations and guidance CAN WE AFFORD IT? CAN WE AFFORD IT? to the Directory and will delve into the practical and WHAT IF I MAKE THE WRONG CHOICE? • a limit to the amount that anyone will have to pay which provide more information on what the Act WE AFFORD IT? WHAT IF MUM DOESN’T AGREE? emotional issues facing families and carers when CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW for eligible care and support (known as a ‘cap’ and means and how local authorities must respond. the time comes to find care. OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL My Life, a Full Life AGREE? WHAT IF MUM DOESN’T AGREE? WHAT OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE My Life, a Full Life is a new way of delivering health and own efforts to remain healthy and well. AS A READER OF THIS CARE CHOICES HOW WILL I KNOW WHICH TO CHOOSE? social care services on the Island to improve the lives of For more information, please visit: WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? CAN WE AFFORD IT? people needing care and support and help them in their www.mylifeafulllife.com DIRECTORY YOU CAN CLAIM HOW WILL I KNOWKNOW WHICH TO CHOOSE? CAN WE AFFORD IT? YOUR FREE COPY OF CARE SELECT WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? Why your views are important (USUALLY £9.95), JUST CALL OUR CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? All organisations need to know how they are performing. to the quality of the food you are served. You should HELPLINE ON 0800 389 2077* WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? WHAT IF I MAKE THE WRONG CHOICE? They are happy to receive your feedback on their services also feel free to make comments and suggestions about HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? whether they are compliments or complaints. Feel free to possible improvements to your surroundings and the CAN WE AFFORD IT? WHAT ARE THE CARECARE OPTIONS?OPTIONS? tell them what you think and your comments can be used services provided. WHAT IF MUM DOESN’T AGREE? constructively to improve the service. Making a complaint should not be made difficult for WWW.CARESELECT.CO.UK If you use a homecare agency or move into a care you and should not affect the standard of care that you home, you should feel able to complain about any aspect receive whether in your own home or in a care home or of your life which affects your happiness or comfort. This care home with nursing. Care services are required under might be anything from the way you are treated by staff national essential standards of quality and safety, to have >> *While stocks last Visit www.carechoices.co.uk for further assistance with your search for care 21 Why your views are important continued

>> a simple and easy-to-use complaints procedure. If your complaint is about a breach of regulations, If you are concerned about the care that you, a friend contact the Care Quality Commission at www.cqc.org. or a relative is receiving, it makes sense to speak to the uk/contact-us. manager of the service about your concerns before you If the Council has arranged and funded care and take any further action. The problem may be resolved support for you, another option is to speak with your care quite easily once they are made aware of it. manager or the department’s designated complaints However, if you need to make a formal complaint, manager (call 01983 821000) or visit: www.iwight.com/ you should initially contact the registered owners of the council/publicServices/councilComplaints.aspx service. They have a duty to respond to any complaints You can also complain to the Local Government made. Ombudsman, visit: www.lgo.org.uk for further details.

Independent helpline This Directory’s free helpline provides an independent One call to the freephone number 0800 38 92 077 help and information service encompassing care will enable the service to build a profile of exactly what and accommodation. A personalised report can be type of care you’re looking for, while taking into account generated for callers providing details of all care homes your personal needs and interests. or care homes with nursing that meet their criteria. Useful contacts

Useful Council contacts

Isle of Wight Council High Street Customer Service Centre Newport PO30 1UD County Hall Tel: 01983 821000 High Street Opening times: Newport PO30 1UD Monday to Thursday 8.30am to 5.00pm Tel: 01983 821000 Friday 8.30am to 4.30pm Email: [email protected] Web: www.iwight.com Ryde Ryde Library Help Centres 101 George Street These enable residents and visitors to access a wide Ryde PO33 2JE range of services from a single point of contact. Help Tel: 01983 821000 Centre Advisers can offer advice and guidance about any Council service. Opening times: Monday, Tuesday and Friday 9.00am to 5.00pm Freshwater Closed: Thursday, Wednesday, Saturday and Sunday Freshwater Library 41 School Green Road Sandown Freshwater PO40 9AP Council Offices Tel: 01983 821000 Broadway Sandown PO36 9EA Opening times: Tel: 01983 821000 Tuesday 9.30am to 12.30pm; 1.30pm to 4.30pm Opening times: Newport Monday, Wednesday and Thursday 8.30am to 5.00pm Customer Service Centre Friday 8.30am to 4.30pm Floor 1, County Hall Closed: Tuesday

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local contacts

Action on Hearing Loss Carers Office Aims to improve life for residents who are hard of The Riverside hearing or deaf and their families. The Quay, Newport PO30 2QR Tel: 01983 533173 17B River Way Web: www.iow-carers.moonfruit.com Newport PO30 5UX Tel: 01983 529533 Citizens Advice Bureau Minicom: 01983 529998 Free, independent, impartial and confidential advice

Open on weekday mornings - other times by Exchange House appointment. St Cross Lane Newport PO30 5BZ Age UK Information and Advice Drop-in Surgeries Tel: 0844 411 1444 These are held on Tuesdays between 2.00pm to 4.00pm Web: www.adviceguide.org.uk/england.htm and on Wednesdays from 10.00am to 1.00pm. All other enquiries will be dealt with by appointment only, or if a Opening times: client cannot get into the Newport office, a home visit Monday to Friday 9.30am to 3.30pm may be arranged. Community Action IW 147 High Street Supported by the Isle of Wight Council, the Community Newport PO30 1TY Action IW is a registered charity aiming to promote Tel: 01983 525282 and organise co-operation in the achievement of any Web: www.ageuk.org.uk/isleofwight charitable purpose for the benefit of the community. One of the services offered is the Optio Voluntary Car Alzheimer’s Society Service - a membership scheme with an annual fee. It (Portsmouth, SE Hants and the Isle of Wight) aims to help elderly, frail or less mobile residents who are If you have concerns about Alzheimer’s disease or any unable to access public transport to get to appointments other form of dementia, Alzheimer’s Society National and access the services and support they need. Dementia Helpline on 0300 222 1122 can provide Phone the helpline to book your trip. Journeys must information, support, guidance and signposting to be arranged in advance (at least 48 hours if possible). other appropriate organisations. The helpline is open from 9.00am to 3.00pm Monday to The Helpline is usually open from 9.00am to 5.00pm Thursday and 9.00am to 2.00pm on Fridays. Monday to Friday and Saturday and Sunday 10.00am Helpline: 01893 522226 to 4.00pm. However the service may be closed Web: www.communityactioniw.org.uk occasionally during these times for operational reasons or because of a staff shortage. Callers will speak to Independent Arts trained advisers. Local charity founded in 1987 working predominantly with older people, addressing the main issues faced John Pounds Centre by the Island’s ageing community: dementia, social 23 Queen Street isolation and disadvantage. Uses therapeutic arts Portsmouth activities to improve health, wellbeing and quality of life. Hampshire PO1 3HN Also runs free projects in the community which include Tel: 02392 892035 singing and dance for wellbeing and dementia and Email: [email protected] paid-for workshops in care homes.

Carers UK Isle of Wight Branch Downside Community and Learning Centre Carers UK is a national charity set up to help the Furrlongs millions of people who care for family or friends and Newport provides information and advice about caring alongside Isle of Wight PO30 2AX practical and emotional support for carers. There are an Tel: 01983 822437 estimated 14,000 carers on the Island. Web: http://independentarts.org.uk >>

Visit www.carechoices.co.uk for further assistance with your search for care 23 Useful local contacts continued

>> Isle Help Isle of Wight Scope Partnership of local voluntary sector organisations Offers advice, information and support to adults with formed in 2013 offering information and advice on a cerebral palsy and provides parent support, grants to wide range of subjects. individuals and local service development.

7 High Street 35 Shamblers Road Newport Cowes PO31 7HE Isle of Wight PO30 Tel: 01983 200343 • Email: [email protected] Telephone: 03444 111 444 Web: www.islehelp.org.uk Southern Advocacy Service Provide volunteer and paid advocates to support Isle of Wight NHS Trust residents with learning disabilities. Work creatively with Formally established in April 2012, the Trust provides individuals based on their needs and abilities and can a unique portfolio of services across acute hospital provide Independent Mental Health Advocacy (IMHA). services, ambulance services, community services, Quay House, The Quay mental health services and prison health care. Newport PO30 2QR St Mary’s Hospital Tel: 01983 559299 Parkhurst Road, Newport PO30 5TG Email: [email protected] Tel: 01983 524081 Web: www.southernadvocacyservices.co.uk Email: [email protected] • Web: www.iow.nhs.uk Wight MIND Isle of Wight Society for the Blind A local charity that helps people with mental health An independent registered charity providing support problems and is part of the national MIND network. It is and rehabilitation services, through advice and the only service-user led organisation providing advice, equipment, to blind and partially-sighted residents. support and services for residents recovering from mental health conditions and provides a wide range of Millbrooke House activities for clients and members. 137WHAT Carisbrooke ARE Road THE CARE OPTIONS? NewportWHAT PO30 ARE 1DD THE CARE OPTIONS?Quay House, The Quay HOWTel: 01983 522205WILL I KNOW WHICH TONewport CHOOSE? PO30 2QR Email:WHAT [email protected] IF MUM DOESN’T AGREE?Tel: 01983 822209 extension 213 Web:WHAT www.iwsightconcern.org.uk IF MUM DOESN’T AGREE?Email: [email protected] VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHAT WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077 Home care providers Advertisers are highlighted

ACORN CARE SERVICE EVERYCARE (ISLE OF WIGHT) 12 Redstone Business Centre, Marsh Close, 36 Union Street, Ryde PO33 2LE Sandown PO36 8EU Advert page 15 Tel: 01983 611390 OP D PD LDA MH SI YA Tel: 01983 409820 OP D PD LDA SI YA GOULDINGS, THE ADELAIDE, THE St Andrews Way, Freshwater PO40 9NH Adelaide Place, Ryde PO33 3DQ Tel: 01983 752135 OP D PD Tel: 01983 568621 OP D ISLE OF WIGHT CARE AT HOME PROVIDER AGINCARE UK - SOUTHAMPTON Fortis House, Westridge Business Park, 5d Rumbridge Street, Totton, Southampton SO40 9DQ Cothey Way, Ryde PO33 1QT Tel: 01983 327 011 Advert page 15 Tel: 01983 566134 OP D PD LDA SI YA OP D PD LDA MH SI YA MILFORD DEL SUPPORT AGENCY LTD - HEAD OFFICE APPLE TREE HOME CARE LIMITED Unit B16, Whitecross Business Centre, 4A Lower Bettesworth Road, Ryde PO33 3EG Whitecross Lane, Shanklin PO37 7EJ Tel: 01983 566778 OP D PD SI YA Tel: 01983 866055 OP D PD LDA MH SI YA AD BETTER AT HOME (IOW) LTD NEWCROSS HEALTHCARE SOLUTIONS LTD College House, College Close, Sandown PO36 8EB Corner House, 60-70 Lugley Street, Newport PO30 5ET Tel: 01983 401865 OP D PD LDA MH Tel: 01983 220024 OP D PD LDA MH SI YA AD BLUEBIRD CARE NEWTON LODGE Suite 6, 30 Quay Street, Newport PO30 5BA Appley Rise, Ryde PO33 1LF Tel: 01983 526776 OP D PD SI YA Tel: 01983 611324 LDA YA CAREFIRST IW LTD PEOPLE MATTER IW 17 Prospect Business Centre, Prospect Road, Cowes PO31 7AD Furrlongs, Newport PO30 2AX Advert page 17 & 18 Tel: 01983 290718 Advert page 15 OP D PD LDA MH SI YA Tel: 01983 241494 OP D PD LDA MH SI YA CAREWATCH ISLE OF WIGHT SOMERSET CARE COMMUNITY 10 Pyle Street, Newport PO30 1JW Unit C2, Innovation Centre, St Cross Business Park, Tel: 01983 530981 OP D LDA MH SI AD YA Newport PO30 5WB Adverts pages 17 Tel: 01983 550490 OP D PD LDA SI CHARMES CARE Office 17b First Floor, Mill Court Cottage, Furrlongs, SOUTHERN HOUSING GROUP DCA Newport PO30 2AA Advert inside front cover The Courtyard, St Cross Business Park, Newport PO30 5BF Tel: 01983 530458 OP D YA Tel: 01983 522479 OP D LDA MH YA COMMUNITY SPIRITED ST CATHERINE’S 39 Kingslea Park , East Cowes PO32 6JW Grove Road, Ventnor PO38 1TT Tel: 01983 280621 OP PD LDA YA Tel: 01983 852722 YA DISABLED CHILDREN’S INTERVENTION TEAM TWO COUNTIES COMMUNITY CARE LTD 17 Fairlee Road, Newport PO30 2EA Cavendish Court, Melville Street, Sandown PO36 8LF Tel: 01983 821000 LDA Tel: 01983 400900 OP D PD LDA MH SI YA DOLPHIN CARE (IOW) LTD WHITLEY BANK HOUSE Willowbrook House, Appuldurcombe Road, Canteen Road, Whiteley Bank House, Whiteley Bank, Wroxall, Ventnor PO38 3EN Ventnor PO38 3AF Tel: 01983 853478 OP D PD SI YA Tel: 01983 863288 OP D EMERALD AGENCY WIGHT HOME CARE LTD 15 West Hill Road, Ryde PO33 1LG Fortis House, Cothey Way, Ryde PO33 1QT Advert page 19 Tel: 01983 564969 LDA SI Tel: 01983 813000 OP D PD MH SI YA AD ESPLANADE HOUSE YOUR LIFE (NEWPORT) 19-20 The Strand, Ryde PO33 1JE Somers Brook Court, Foxes Road, Newport PO30 5UN Tel: 01983 616683 OP LDA YA Tel: 01823 448166 OP SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 25 Care home providers Advertisers are highlighted

22 ARGYLL STREET CARTER AVENUE, 31 Ryde P033 3BZ Shanklin PO37 7LG Tel: 01983 565964 LDA Tel: 01983 867845 LDA YA ACACIA CARE HOME CHERRY BLOSSOM CARE HOME 1 Arthurs Hill, Shanklin P037 6EW 252-257 Arctic Road, Cowes PO31 7PJ Tel: 01983 863845 OP D Tel: 01983 293849 OP D PD MH YA ADELAIDE, THE CHERRY TREE CARE HOME Adelaide Place, Ryde P033 3DQ 149 Park Road, Cowles PO31 7NQ Tel: 01983 568621 OP D Tel: 01983 299731 OP D ANCONA CARE HOME CLIFTON COTTAGE The Square, Freshwater P040 9QG Advert page 15 1 High Street, Ryde PO33 2PN Tel: 01983 753284 OP D PD Tel: 01983 566316 OP LDA MH APPLEY CLIFF CORNELIA HEIGHTS 8 Popham Road, Shanklin PO37 6RG 93 George Street, Ryde PO33 2JE Tel: 01983 862193 PD YA Tel: 01983 567265 OP D PD YA AUTUMN HOUSE RESIDENTIAL HOME CORNELIA MANOR RCH 21-27 Avenue Road, Sandown PO36 8BN 60 Watergate Road, Newport PO30 1XP Tel: 01983 402125 OP D MH Tel: 01983 522964 OP D PD YA BLACKWATER MILL RESIDENTIAL HOME CROFT (RCH) LIMITED, THE Blackwater, Newport PO30 3BJ Hooke Hill, Freshwater P040 9BG Tel: 01983 520539 OP PD Tel: 01983 752422 OP D PD MH BLUEBELL HOUSE RESIDENTIAL CARE HOME DOWN HOUSE RESIDENTIAL CARE HOME 74-76 Mitchell Avenue, Ventnor PO38 1DS Alum Bay New Road, Totland Bay PO39 0ES Tel: 01983 854737 OP Tel: 01983 752730 Advert page 15 OP D PD BRIARS, THE DOWNSIDE HOUSE 33 Broadway, Sandown P036 9BD 3-4 St Boniface Terrace, St Boniface Road, Ventnor PO38 1PJ Tel: 01983 403777 OP D PD Tel: 01983 854525 OP D BRIGHSTONE CARE LIMITED EASTHILL HOME FOR DEAF PEOPLE Brighstone Grange, Brighstone, Newport P030 4DZ 7 Pitt Street, Ryde PO33 3EB Tel: 01983 740236 OP D Tel: 01983 564068 OP D PD MH SI BROADHURST RESIDENTIAL CARE HOME EDEN HOUSE 35 Broadway, Sandown P036 9BD Eden Road, Totland Bay PO39 0EJ Tel: 01983 403686 OP D PD MH SI Tel: 01983 752393 OP D PD MH YA BYRNHILL GROVE REGISTERED CARE HOME ESPLANADE HOUSE Byrnhill Grove, Park Avenue, Ventnor P038 1LR 19-20 The Strand, Ryde PO33 1JE Tel: 01983 852300 OP Tel: 01983 616683 OP LDA YA CAMERON HOUSE FAIRHAVEN CARE HOME 78 Pellhurst Road, Ryde PO33 3BS 3 High Park Road, Ryde P033 1BP Tel: 01983 564184 OP D PD Tel: 01983 568929 OP D CAPRI FAIRVIEW HOUSE 48 St Johns Road, Sandown PO36 8HE 37 Clatterford Road, Newport PO30 1PA Tel: 01983 402314 OP D PD MH Tel: 01983 718681 OP D

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care home providers continued Advertisers are highlighted

FALLOWFIELDS RESIDENTIAL HOME LAURELS, THE 14 Great Preston Road, Ryde PO33 1DR Advert page 17 3 Highfield Road, Shanklin P037 6PP Tel: 01983 611531 OP D PD SI Tel: 01983 867297 LDA

FIRBANK RESIDENTIAL CARE HOME LIMES RESIDENTIAL HOME, THE 8 Crescent Road, Shanklin PO37 6DH 43 Foreland Road, Bembridge P035 5XN Tel: 01983 862522 OP D PD LDA MH SI Tel: 01983 873655 OP D PD

GOULDINGS, THE LITTLE HAYES REST HOME St Andrews Way, Freshwater P040 9NH Church Hill, Totland Bay PO39 0EX Tel: 01983 752135 OP D PD Tel: 01983 752378 OP D PD MAGNOLIA HOUSE GREYFRIARS CARE HOME 20-22 Broadway, Sandown PO36 9DQ 26 Clarence Gardens, Shanklin PO37 6HA Tel: 01983 403844 OP D PD Tel: 01983 864361 OP D MERRYDALE RESIDENTIAL HOME HAZELWOOD HOUSE 90 Spencer Road, Ryde PO33 3AL 22 Newbarn Road, East Cowes PO32 6AY Tel: 01983 563017 OP Tel: 01983 280039 LDA MOORINGS RETIREMENT HOME, THE HIGHFIELD HOUSE Egypt Hill, Cowes P031 8BP 4 Highfield Road, Shanklin PO37 6PP Tel: 01983 297129 OP D PD Tel: 01983 862195 OP D PD LSI YA NEWPORT RESIDENTIAL CARE LIMITED HIGHMEAD 3 Watergate Road, Newport PO30 1XN 3 Highfield Road, Shanklin P037 6PP Tel: 01983 520299 OP D MH YA Tel: 01983 866575 LDA NEWTON LODGE HOLLY HOUSE Appley Rise, Ryde PO33 1LF 32 Chapel Street, Newport PO30 1PZ Tel: 01983 611324 LDA YA Tel: 01983 825886 LDA OLD CHARLTON HOUSE RESIDENTIAL HOME HOLMDALE HOUSE 69 Baring Road, Cowes PO31 8DW Main Road, Havenstreet, Ryde PO33 4DP Tel: 01983 294453 Advert page 17 OP D Tel: 01983 882002 OP D ORCHARD, THE INVER HOUSE 20 Church Road, Wootton Bridge, Ryde P033 4PX Foreland Road, Bembridge PO35 5UB Tel: 01983 884092 LDA SI YA Tel: 01983 875700 Advert outside back cover OP D OSBORNE COTTAGE KINGSTON FARMHOUSE CARE HOME York Avenue, East Cowes PO32 6BD Beatrice Avenue, Whippingham, Tel: 01983 293523 OP D East Cowes PO32 6LL OVERBROOK Tel: 01983 294145 LDA 92 High Street, Wootton, Bridge, Ryde PO33 4PR KINLOCH TAY RESIDENTIAL CARE HOME Tel: 01983 883390 LDA Granville Road, Totland Bay P039 0AX PENSHURST Tel: 01983 756096 OP D PD MH SI 24 Spring Hill, Ventnor PO38 1PF Tel: 01983 853184 LDA KYNANCE RESIDENTIAL HOME Mentfade Limited, 97 York Avenue, PLEAN DENE East Cowes PO32 6BP 2 Luccombe Road, Shanklin PO37 6RQ Tel: 01983 297885 OP D PD SI Tel: 01983 866015 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 27 Care home providers continued Advertisers are highlighted

POLARS STONELEIGH Staplers Road, Newport PO30 2DE 11 Arthurs Hill, Shanklin PO37 6EU Tel: 01983 522523 Advert outside back cover OP D Tel: 01983 862931 MH

PORTLAND LODGE SUMMERHOUSE 21 Landguard Manor Road, Shanklin PO37 7HZ Guyers Road, Freshwater PO40 9QA Tel: 01983 862148 OP D PD MH Tel: 01983 755184 OP MH POWYS HOUSE RESIDENTIAL HOME TAUNTON HOUSE 121 York Avenue, East Cowes PO32 6BB 26 Marlborough Road, Ryde P033 1AB Tel: 01983 291983 LDA MH Tel: 01983 611250 MH YA AD QUARRY OAKS CARE HOME TILE HOUSE 50-51 Quarry Road, Ryde PO33 2TY 34 Victoria Avenue, Shanklin P037 6LS Tel: 01983 616862 MH AD Tel: 01983 862762 OP D PD SI YA RYDE COTTAGE Ryde House Drive, Ryde PO33 3NF TRENT HOUSE Tel: 01983 614892 OP LDA SI 42 Newport Road, Cowes P031 7PW Tel: 01983 290596 OP D PD RYDE HOUSE Binstead Road, Ryde PO33 3NF VENNER AVENUE, 40 Tel: 01983 811629 OP D PD LDA SI YA Northwood, Cowes P031 8AG Tel: 01983 293782 LDA SAXONBURY Heathfield Road, Freshwater PO40 9SH VICTORIA HOUSE Tel: 01983 755228 LDA 22 Nelson Place, Ryde P033 2ET SEA GABLES RESIDENTIAL HOME Tel: 01983 614515 OP 6 Northcliff Gardens, Shanklin PO37 6ES WAXHAM HOUSE Tel: 01983 861473 LDA 1 High Park Road, Ryde P033 1BP SEAGULLS Tel: 01983 564326 OP PD 2 Witbank Gardens, Shanklin PO37 7JE WESTMINSTER HOUSE Tel: 01983 864850 LDA YA Westminster Lane, Newport P030 5DP SEVEN GABLES Tel: 01983 526310 LDA Seven Gables, York Lane, Totland Bay PO39 0ER Tel: 01983 754765 OP D PD MH WESTVIEW HOUSE Ward Road, Totland Bay P039 0BD SOLENT VIEW CARE HOME Tel: 01983 753813 OP D PD SI YA 41-43 Victoria Grove, East Cowes PO32 6DL Tel: 01983 290348 OP D PD WHITLEY BANK HOUSE Canteen Road, Whiteley Bank, ST VINCENTS CARE HOME Ventnor P038 3AF Binstead Road, Ryde PO33 3NB Tel: 01983 863288 OP D Tel: 01983 563248 OP STEEPHILL WOODVILLE Steephill Court Road, Ventnor PO38 1UJ 91 West Street, Ryde P033 2NN Tel: 01983 852652 Advert outside back cover OP D Tel: 01983 612521 PD LDA MH STONEHAVEN RESIDENTIAL HOME WORSLEY ROAD, 15A 23 Carter Street, Sandown PO36 8DG 15a Worsley Road, Newport PO30 5JF Tel: 01983 402213 OP D PD Tel: 01983 529710 LDA

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes with nursing Advertisers are highlighted

ELMS NURSING HOME, THE SOLENT GRANGE NURSING HOME Swains Road, Bembridge P035 5XS Adverts pages 15 & 17 Staplers Road, Wooton P033 4RW Tel: 01983 872248 OP D PD Tel: 01983 882382 OP D PD MH HIGHFIELD HOUSE NURSING HOME SPRINGFIELD NURSING HOME 33 Queens Road, Ryde P033 3BG Advert page 17 26 Arthurs Hill, Shanklin P037 6EX Advert page 17 Tel: 01983 811015 OP D PD Tel: 01983 862934 OP D PD INGLEFIELD NURSING HOME VECTA HOUSE Madeira Road, Totland Bay P039 0BJ 24 Atkinson Drive, Newport P030 2LJ Advert page 18 Tel: 01983 754949 OP Tel: 01983 623325 OP D MH KITE HILL NURSING HOME WARD HOUSE NURSING HOME Kite Hill, Wootton Bridge, Ryde P033 4LE 21-23 Alpine Road, Ventnor P038 1BT Tel: 01983 882874 OP D PD Tel: 01983 854122 OP D PD SI NORTHBROOKE HOUSE WOODSIDE HALL NURSING HOME Main Road, Havenstreet, Ryde P033 4DR Woodside, Wootton Bridge P033 4JR Tel: 01983 882236 OP D PD LDA SI YA AD Tel: 01983 882415 OP PD ORCHARD HOUSE CARE CENTRE, THE 189 Fairlee Road, Newport PO30 2EP Advert page 18 Tel: 01983 623324 OP D PD YA SANDOWN NURSING HOME 28 Grove Road, Sandown P036 9BE Advert page 18 Tel: 01983 402946 OP WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IFARE MUM THE DOESN’T CARE OPTIONS? AGREE? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHATVISIT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800Service User 389 OP Older people2077 (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 29 Index Advertisers are in bold Home care providers / care home providers / care homes with nursing 22 Argyll Street 26 D K A Disabled Children’s Intervention Team 25 Kingston Farmhouse Care Home 27 Dolphin Care (IOW) Ltd 25 Kinloch Tay Residential Care Home 27 Acacia Care Home 26 Down House Residential Care Home 26 Kite Hill Nursing Home 29 Acorn Care Service 25 Downside House 26 Kynance Residential Home 27 Adelaide, The 25 & 26 Agincare UK - Southampton 25 E L Ancona Care Home 26 Laurels, The 27 Easthill Home for Deaf People 26 Apple Tree Home Care Limited 25 Limes Residential Home, The 27 Eden House 26 Appley Cliff 26 Little Hayes Rest Home 27 Elms Nursing Home, The 29 Autumn House Residential Home 26 Emerald Agency 25 M B Esplanade House 25 & 26 Magnolia House 27 Better at Home (IOW) Ltd 25 Everycare (Isle of Wight) 25 Merrydale Residential Home 27

Blackwater Mill Residential Home 26 Milford Del Support Agency Ltd F - Head Office 25 Bluebell House Residential Care Home 26 Fairhaven Care Home 26 Moorings Retirement Home, The 27 Bluebird Care 25 Fairview House 26 Briars, The 26 N Fallowfields Residential Home 27 Brighstone Care Limited 26 Newcross Healthcare Solutions Ltd 25 Firbank Residential Care Home 27 Broadhurst Residential care Home 26 Newport Residential Care Limited 27 Byrnhill Grove Registered Care Home 26 G Newton Lodge 25 & 27 Northbrooke House 29 C Gouldings, The 25 & 27 Greyfriars Care Home 27 Cameron House 26 O Capri 26 H Old Charlton House Residential Home 27 Orchard House Care Centre, The 29 Carefirst IW Ltd 25 Hazelwood House 27 Orchard, The 27 CareWatch Isle of Wight 25 Highfield House Nursing Home 29 Osborne Cottage 27 Carter Avenue, 31 26 Highfield House 27 Overbrook 27 Charmes Care 25 Highmead 27 Cherry Blossom Care Home 26 Holly House 27 P Cherry Tree Care Home 26 Holmdale House 27 Penshurst 27 Clifton Cottage 26 People Matter IW 25 Community Spirited 25 I Plean Dene 27 Cornelia Heights 26 Inglefield Nursing Home 29 Polars 28 Cornelia Manor RCH 26 Inver House 27 Portland Lodge 28 Croft (RCH) Limited, The 26 Isle of Wight Care at Home Provider 25 Powys House Residential Home 28

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Home care providers / care home providers / care homes with nursing continued Q Southern Housing Group DCA 25 Venner Avenue, 40 28 Springfield Nursing Home 29 Victoria House 28 Quarry Oaks Care Home 28 St Catherine’s 25 R St Vincents Care Home 28 W Ward House Nursing Home 29 Ryde Cottage 28 Steephill 28 Stonehaven Residential Home 28 Waxham House 28 Ryde House 28 Stoneleigh 28 Westminster House 28

S Summerhouse 28 Westview House 28 Sandown Nursing Home 29 T Whitley Bank House 25 & 28 Saxonbury 28 Wight Home Care Ltd 25 Taunton House 28 Sea Gables Residential Home 28 Woodside Hall Nursing Home 29 Tile House 28 Seagulls 28 Trent House 28 Woodville 28 Seven Gables 28 Two Counties Community Care Ltd 25 Worsley Road, 15a 28 Solent Grange Nursing Home 29 Solent View Care Home 28 V Y Somerset Care Community 25 Vecta House 29 Your Life (Newport) 25

Other advertisers

Agincare 25 Realise 17 Barchester 18 SCIO Healthcare 15 & 17 Care Choices 9, 14, 16 & 18 Somerset Care 17 & outside back cover Care Select 20, 24 & 29 Walter Gray & Co 17 Courtdrift Assisted Living Cottages 15

Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained Director of Sales: David Werthmann. in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in Head of Editorial: Emma Morriss. an advertisement or the listings. Editor: Alistair Robertson. Care Choices Limited does not endorse or support any particular institution Editorial Assistant: Rebecca Northfield. included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their Regional Team Manager: Russell Marsh. design. Care Choices™ is a trademark of Care Choices Limited. National Sales Manager: Paul Leahy. ISBN 978-1-910362-32-7 Printed in England. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Ref. No: 4001/Isle of Wight/0315. Reproduction of any part of this publication in Sales Executives: Steve Howett, Vanessa Ryder. any form without the written permission of Care Choices Limited is prohibited. Director of Creative Operations: Lisa Werthmann. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Assistant Production Manager: Jamie Harvey. Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. www.carechoices.co.uk Designer: Holly Cornell. Carefirst IW Ltd photograph on page 15 courtesy of the Isle of Wight County Press. Creative Artworkers: Gemma Cook, Kathryn Regan.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Delivering Quality Care and Support across the Isle of Wight

Somerset Care is a leading not-for-profit organisation delivering quality care and support across the Isle of Wight. With 31 care homes across the South of England, we provide a welcoming ‘home from home’ environment, whether you’re looking for day care, short-term respite care or a long term move to a residential home.

For more information or to arrange Inver House, Foreland Road, Bembridge a visit to one of our care homes (01983) 875 700 please contact us. [email protected]

Polars, Staplers Road, Newport Steephill, Steephill Court Road, Ventnor (01983) 522 523 (01983) 852 652 [email protected] [email protected] www.somersetcare.co.uk