Electrocomponents plc Electrocomponents Electrocomponents plc Making amazing
Annual Report and Accounts for the year ended 31 2021 ended March year the Accounts for and Report Annual happen for a better world
Annual Report and Accounts for the year ended 31 March 2021 wv
Financial Contents What do Our highlights we do? purpose We are a global omni-channel Making amazing provider of product and service happen for a
Revenue Like-for-like1 revenue growth Strategic report solutions for designers, builders and better world. Our business at a glance IFC maintainers of industrial equipment Read more on pages 6 to 15 £2,003m 1.4% Chair’s introduction 2 Change: +2.5% 2019/20: 2.2% Our investment proposition 5 and operations. 2019/20: £1,954m Making amazing happen for a better world 6 Read more in the fold-out inside front cover (IFC) Chief Executive Officer’s review 16 Profit before tax Adjusted2 profit before tax Our strategic priorities 20 Business model 24 £160.6m £181.7m Our market and proposition 26 Change: (19.5)% Like-for-like1 change: (17.0)% Stakeholder engagement 28 2019/20: £199.6m 2019/20: £215.0m Key performance indicators 30 Our vision Business review 34 Financial review 38 Earnings per share Adjusted2 earnings per share First choice for all our stakeholders: Risks, viability and going concern 44 Environmental, social and governance 52 27.7p 31.3p Non-financial information statement 68 Change: (20.2)% Like-for-like1 change: (18.4)% 2019/20: 34.7p 2019/20: 37.7p Corporate governance report Chair’s letter 70 Customers Suppliers Our people Communities Shareholders Dividend per share Adjusted2 operating profit Our Board of Directors 72 margin Audit Committee report 84 15.9p Nomination Committee report 91 Change: +3.2% 9.4% Directors’ remuneration report 94 Our customers’ The go-to Ensuring our Inspiring Delivering 2019/20: 15.4p3 2019/20: 11.3% Directors’ report 113 first call partner for people feel education and sustainable Statement of Directors’ responsibilities 115 suppliers valued and innovation that growth and Return on capital employed Adjusted2 free cash flow Financial statements included improve lives superior returns Independent Auditors’ report 116 19.4% £145.4m Group accounts 124 2019/20: 24.0% Change: +79.7% Company accounts 166 2019/20: £80.9m Five year record 173
Shareholder information 174
Read this report at electrocomponents.com/investors/annual-report-2021 As a business, we are committed to accelerating 1. Like-for-like change excludes the impact of acquisitions and the effects of changes in the positive impact we have in society and on the How we make How we add value exchange rates on translation of overseas operating results, with 2019/20 converted at environment which is why we have chosen to print 2020/21 average exchange rates. Revenue is also adjusted to eliminate the impact of trading the world better for our stakeholders days year-on-year. Acquisitions are only included once they have been owned for a year, this year’s Annual Report and Accounts on paper at which point they start to be included in both the current and comparative periods for the containing 100% recycled fibres. This publication We are committed to inspiring a more sustainable world Building a business capable of delivering sustainable same number of months. has been manufactured using 100% offshore wind 2. Adjusted excludes amortisation of intangible assets arising on acquisition of businesses, through education and innovative solutions that improve lives. growth and superior returns for all our stakeholders. acquisition-related items, substantial reorganisation costs, substantial asset write-downs, electricity sourced from UK wind and 99% of any waste one-off pension credits or costs, significant tax rate changes and associated income tax associated with this production will be recycled and the (see Note 3 on pages 131 to 135 for reconciliations). remaining 1% used to generate energy. This is one way Read more on environmental, social and Read more on our business 3. An additional interim dividend for the year ended 31 March 2020 of 9.5p, to replace the governance on page 52 to 67 model on pages 24 and 25 deferred final dividend, was paid on 18 December 2020. This is included in the 2019/20 we are ‘making amazing happen for a better world.’ dividend per share. Like-for-like revenue Adjusted operating profit We operate under nine brands offering Find out more at growth (%) margin (%) electrocomponents.com Our business a variety of product and service solutions 12 11 11 3 10 9.4 at a glance 3 Community for design engineers A global partner and students offering projects, Omni-channel product and service forums, design tools and resources. solutions provider for customers who 2 2 1.4 design, build, maintain and improve industrial equipment and operations Revenue split Profit split 1 1 1 1 1 19 19 20 20/21 1 1 1 1 1 19 19 20 20/21 mainly within EMEA and Asia Pacific. A technology solutions business Dividend per share Earnings per share focused on single-board computing (pence) (pence) (SBC), Internet of Things (IoT) and education. gn si Bu 1 0 15.90 e ild a 1 0 33 9 33 3 D nd 13 2 in 12 30 Ma s 27.7 nta ta in ll 20 9 a Omni-channel product and service Pro n tec d solutions provider for customers t I m who design, build, maintain and p improve industrial equipment and EMEA 64% EMEA 76% r o operations mainly within Americas. Americas 26% Americas 23% v Asia Pacific 10% Asia Pacific 1% e 1 1 1 1 1 19 19 20 20/21 1 1 1 1 1 19 19 20 20/21
Read more on pages 24 and 25 Providing product Breadth of service Integrated global supply solutions and service providers for maintenance, repair and operations (MRO). solutions Working with over Circa Digital market leader Multi-specialist personal protective equipment (PPE) solutions 2,500 60,000 63% providers that offer expertise and a suppliers for our parcels shipped revenue through wide range of products to food and stocked product daily digital channels industrial customers. range
Over Operations in Over Own-brand range of industrial products 650,000 32 1,200,000 combining quality, choice and price. Electrical 22% stocked and countries customers Automation and control 22% Mechanical and fluid power 5% 3 million unstocked Electronics 20% high-quality Five key reasons Single-board computing 5% industrial and 1 2 Facilities and maintenance 23% electronic products to invest Other 3% Uniquely positioned Market share gains within an attractive driven by being first Across a broad Committed to ESG Read more on pages 52 to 67 market choice range of industries Our environmental, social and governance (ESG) ambition is to inspire a more sustainable world through education and innovative solutions that improve lives. This is underpinned by strong governance, ethics and compliance practices to < 1% share c. 25% uplift in c. £400bn global in spend when ensure we have high ethical and business standards. Read more on our investment market first choice We have four ESG pillars aligned to our Destination 2025 strategy: proposition on page 5
Environment Customers 3 4 5 and suppliers Original equipment manufacturing 23% Leveraging our lean Strong cash ESG integrated Commercial and financial services 12% Read more on pages 54 to 58 Read more on pages 59 and 60 Electronics 14% and scalable conversion and throughout, driving Process manufacturing 9% operating model attractive returns higher ESG ratings Public sector 3% Transport and defence 5% Utilities and energy 5% People and Community Other 29% health & safety Mid-teen 19.4% 62% adjusted operating profit return on capital reduction in tonnes of CO2 since Read more on our market and Read more on pages 61 to 63 Read more on pages 64 and 65 margin target employed 2014/151 proposition on pages 26 and 27
1. Scope 1 and Scope 2 emissions due to premises’ energy use, updated to reflect changes in reporting and emissions factors. Strategic report Chair’s introduction Well placed to outperform
well as our own people, which was instrumental in my decision to join the Board and become Chair. Our commitment to being a Our ambition to grow socially and environmentally We are fortunate to have a plethora of opportunities to grow. responsible organisation We continue to expand our market share profitably through focusing on our strong differentiated offer: ongoing development of our broad and expert product and service solutions; evolving our omni-channel offer; improving our Environment It is both an honour and a pleasure to be serving as customer experience; harnessing our global footprint; and We are increasing renewable electricity Electrocomponents’ new Chair and to be working with such leveraging our operational capabilities. “On behalf of the Board, I would like to usage across the Group, with 67% of a strong, diverse Board with a can-do attitude, an impressive thank every one of the 7,592 people at electricity use in 2020/21. Our DCs in the team of leaders and dedicated people right across the business. Our primary focus remains organic growth. However, we can also Electrocomponents for their incredible see the opportunity to accelerate our growth through acquisitions UK, US, Germany and France are using After this extraordinarily challenging year, my heartfelt thanks work during difficult times and for helping where there are strong businesses which fit both strategically and electricity from renewable sources. goes to every one of our 7,592 people for their unstinting efforts us continue to grow our market share and culturally and add value. This approach was deployed with the See pages 54 to 58 and positivity. I am proud to be part of this team. three acquisitions we completed during 2020/21: Needlers improve our standards. Electrocomponents Holdings Limited; Synovos, Inc.; and John Liscombe Limited. I also want to take this opportunity to thank my predecessor, is pointing in the right direction and primed We are pleased to welcome them into our Group. Their strength Peter Johnson. During his impressive tenure, he recruited an to take advantage of the exciting in their respective service areas increases the expertise and Customers and suppliers excellent and visionary management team and oversaw a depth we can deliver to customers. Importantly, they also allow We are reorganising our supply chain to significant transformation. This put customer service at the heart opportunities we see.” us to expand our existing offer to a wider customer base and of our Group and focused on looking after all our stakeholders reduce CO2 emissions linked to moving our Rona Fairhead provide new channels to market while enabling increased and especially our people who are so fundamental to our Group’s products from supplier to customer. Chair sharing of innovation and ideas. success. Peter has left a great base from which we can See pages 59 and 60 accelerate our growth strategy through product and Environmental, social and governance (ESG) focus service innovation. We have simplified our operating model allowing our teams We aim to be a leading socially and environmentally responsible across the world to be more globally connected but locally organisation with high ethical standards and strong governance. We note with sadness the passing of Ian Mason in April 2021. focused to give our customers and suppliers what they need, We have increased our investment in ESG and are developing a People and health & safety Ian led the development of our Company as Chief Executive Officer when they need it and how they want it. This is a cultural shift to clear approach with aspirational goals integrated within our for 13 years until 2014 and we still benefit from his successes. We are building a safe, inclusive and match the business transformation we are pursuing to accelerate Destination 2025 strategy. Our ESG ambition is to inspire a more dynamic culture, which empowers our people Our vision and purpose the delivery of our growth strategy called Destination 2025. sustainable world through education and innovative solutions that to thrive. improve lives. Our vision is to become first choice – first choice for all our Although we have strong operational management, it is the See pages 61 to 63 stakeholders: our customers; our suppliers; our people; the passion throughout the organisation that is driving much of this The health and safety of our people is our overriding priority and communities around us; and our shareholders. We aim to change. This, we believe, is built on a safe, open and inclusive during the pandemic we supported them and their ongoing become a one-stop shop for our customers in product and culture where we have asked our colleagues to bring their true development despite the challenges being faced. We continue to service solutions and for suppliers when they are looking for self to work. We see ongoing benefits and opportunities from work with our communities to make a better world. In partnership Community specialist distribution and service partners. We want to do this having an increasingly diverse workforce. with Engineers Without Borders-International we aim to inspire We are supporting education and innovation in a way that puts the welfare of our people first, protects and the next generation of engineers to develop innovative and that improve lives. Through our first global benefits our communities and generates superior returns for our COVID-19 has changed customer demands and the pressures sustainable solutions. Our first global social commitment is The social commitment with The Washing investors. Ultimately, we are focused on all our stakeholders and suppliers face. It has also made us more mindful of the Washing Machine Project which provides a water-saving manual Machine Project, we are helping to improve their needs, ensuring we add value to every one of them. environmental and social impact we have. washing machine to those without access to an electric one, 100,000 lives over the next three years. which is c. 70% of the world’s population. This vision is underpinned by our as a business, purpose Electrocomponents stepped up to the challenge that the See pages 64 and 65 which is ‘making amazing happen for a better world’. We have an pandemic brought; the Group looked after its people and worked Our enlarged distribution centre (DC) in Germany will run on ambitious, high-energy team, committed to operational excellence with its suppliers and customers to help them through this difficult renewable electricity supplemented by onsite solar generation. whether it be delivering specialist products or developing time, going out of its way to improve the situation our communities We are progressively offering alternative sustainable products solutions to ease our customers’ procurement and inventory faced. Our teams set up 3D printing farms for personal protective to our customers and addressing ways to reduce our carbon Governance needs, or designing and innovating for the future. We believe equipment (PPE), produced ‘Kits for Kids’ for home schooling, usage, including reorganising our supply chain. As well as We are signatories of the United Nations this will create sustainable value for all our stakeholders. designed personal ventilators and many of our people have running cleaner and greener operations ourselves, we are Global Compact and are strengthening our worked additional hours to ensure vital products are supplied providing solutions that enable our customers and suppliers Resilient and well-positioned governance with greater Board oversight and to those that needed them in critical industries. It has been to be more sustainable. Over this year we have proved we are resilient and that our truly humbling to see just how much everyone has risen to the engagement in our ESG ambition. offer is resonating; we have grown our share of the market and challenge and worked together. Something that reinforced the The Board is committed to lead with entrepreneurship, respect See pages 66 and 67 widened our customer base. We have robust financial discipline, culture, values and spirit of Electrocomponents. This culture has and integrity and to meet the UK Corporate Governance Code in a well-supported balance sheet and ambitious and inspirational also been reflected by our increasing educational support to the both letter and spirit. We continue to improve our already strong leaders who have a focused strategic vision. engineering and design communities, schools and colleges, as ESG credentials and are also focusing on the positive changes we can make to deliver a more sustainable future for all.
1 Electrocomponents plc Annual Report and Accounts for the year ended 31 March 2021 Annual Report and Accounts for the year ended 31 March 2021 Electrocomponents plc 2 Strategic report Chair’s introduction continued Our investment proposition Five key reasons to invest
Board changes Looking to the future We are committed to We have a strong Board and I would like to thank the Directors Electrocomponents is well positioned; we have a strong delivering a lean and 1 2 for their superb support and contribution over the last year. business with a small share in a large and fragmented market The thanks of our whole Board also goes to Karen Guerra, and a multiplicity of growth options. We are mindful of the current sustainable business Uniquely positioned Market share gains who stepped down from our Board during 2020/21, and Bertrand uncertain external environment and the ongoing challenges that which is well positioned within an attractive driven by being first Bodson, who leaves at the end of May 2021. They have provided the COVID-19 pandemic and its variants brings, but we know wise counsel in many areas, but the standouts have been Karen’s that Electrocomponents is pointing in the right direction for this to grow ahead of market choice contribution to employee engagement and Bertrand’s advice and changing world and is primed to take advantage of the exciting the market and drive Global player in large fragmented The upside opportunity guidance on improving customer experience and driving our opportunities we see. marketplace • Average order value of only £191 digital capabilities and innovations. We have appointed an best-in-class margins • Market valued at c. £400 billion • First choice customers spend c. 25% more external search firm to assist with the process of identifying The Board and I are very thankful to all our people, and their and strong free • Market growing at around GDP+ • Customers receiving a solutions-based successors (with more detail on pages 91 to 93). families, for their hard work, commitment and passion in driving • Top 50 players account for c. 30% of market service generate 30% higher growth rates our business forward. cash flow. • Market consolidation expected to accelerate Our investors • We are one of few global players Sell more to our > 1.2 million customers This is an exciting stage of Electrocomponents’ transformational • We have less than 1% of global market share • Increase range depth and product verticals We continue to have valuable interactions with our investors • Cross-pollinate product and service solutions journey. We are ready to be bolder and are confident that the next and remain committed to creating long-term sustainable value We target over two times market growth across the Group stage of transformation could be at least as significant as the last. driven by our differentiated model for them. We are grateful for their support and trust and recognise • Deliver best-in-class customer experience • Product and service solutions proposition the importance of a progressive dividend to them. As a result of Rona Fairhead • Wide breadth and depth of product offer Grow customer count profitably the resilience the Group had shown during the pandemic with Chair • Industry-leading product availability • Expand service solutions offer • Broaden and deepen product expertise robust trading, good cash generation and strong balance sheet, 24 May 2021 • Digital-led with a human touch we paid an additional interim dividend for 2019/20 to replace the • Specialist and expert knowledge • Widen industry exposure • High customer satisfaction scores • Drive greater website traffic and conversion final dividend that was deferred as a result of COVID-19. We have • Strong own brand, RS PRO • Leverage digital data and knowledge now resumed our progressive dividend policy for 2020/21 and • Providing a one-stop shop for customers • Differentiate different customer needs and paid an interim dividend and propose a final dividend as normal. service levels < 1% share c. 25% uplift in c. £400bn global market in spend when first choice
Our global employee engagement score was 3 4 5 74 Leveraging our lean Strong cash ESG integrated in February 2021 and scalable conversion and throughout, driving operating model attractive returns higher ESG ratings
A well invested operating model upon High cash conversion Improved ESG ratings and benchmarks which to grow • Tight working capital management • MSCI rating: A • Gross margin underpinned by specialist and disciplined capital investment • CDP Climate Change leadership score: A- service proposition • 100.3% adjusted operating cash • Sustainalytics rating: negligible risk (6.2); • Investment over last six years has built flow conversion 10 / 13,494 companies; 3 / 540 in sector a strong operating model • FTSE4Good Index score: 3.2 / 5 • Simplifying business to accelerate Cash reinvestment driving faster share • EcoVadis: Gold medal rating strategic targets gains and margin growth • 19.4% return on capital employed Progress measured against our four ESG Driving sustainability, scale and a lower strategic pillars with 2025 targets cost to serve Accelerate growth strategy via (see page 53) • Increasing average order value disciplined value-accretive acquisitions • Greater automation in distribution centres • Expand product and service solutions offer Aligned with our purpose and • Re-engineering supply and transport routes • Add new product extensions and adjacencies Destination 2025 strategy • Utilising digital assets to improve returns • Drive market share gains • ESG integrated into our five Destination 2025 • Sharing Group expertise and services priorities, Group targets and key initiatives • Adding acquisition opportunities Progressive dividend policy Mid-teen 19.4% 62% adjusted operating profit return on reduction in tonnes of CO2 margin target capital employed since 2014/151
1. Scope 1 and Scope 2 emissions due to premises’ energy use, updated to reflect changes in reporting and emissions factors.
3 Electrocomponents plc Annual Report and Accounts for the year ended 31 March 2021 Annual Report and Accounts for the year ended 31 March 2021 Electrocomponents plc 4 Strategic report Making amazing happen for a better world We have a broader and deeper product offering than our major competitors
We are the only distributor with the product range, supplier depth and service capability to deliver end-to-end product and service solutions across the design, build, maintain, improve and protect life cycle, bringing customers innovation and efficiencies.
Over Broader and wider product offer versus major competitors
Unnamed major competitors 1 2 3 4 5 6 7 650,000 Industrial Automation and control stocked and products Electrical Mechanical Fluid power Tools 3 million Personal protective equipment unstocked high-quality Electronic Semiconductors and industrial and electronic products passives Electromechanical and products interconnect Single-board computing
Full product offer Part range
Customers increasingly want a one-stop shop for their supply needs. We offer an unrivalled choice of products so customers can simplify procurement, manage supply chains more efficiently and consolidate their supplier base to drive sustainable growth.
6 Electrocomponents plc Annual Report and Accounts for the year ended 31 March 2021 Annual Report and Accounts for the year ended 31 March 2021 Electrocomponents plc 7 Strategic report Making amazing happen for a better world continued We solve customer problems and unlock new opportunities
We listen to our customers which drives the development of our product and service solutions within the specialist areas of product, design, procurement, inventory and maintenance. We understand the needs of each decision maker with different and specific requirements across a broad range of customers.
An example of the range of procurement solutions we offer depending on our customer needs c. 20% of Group revenue attributed to service solutions
IESA Synovos MyMRO Sync™ RS eProcurement
RS Solutions ConnectPoint™ RS PurchasingManager®
RS Product Plus
RS Greater service solution capability solution service Greater eCommerce web and Our product and service solutions drive mobile stronger customer relationships and deliver sustainable cost efficiencies. Our offer varies according to our Greater service solution integration customers’ needs and how integrated a proposition they want, with the ultimate being an integrated supply solution.
8 Electrocomponents plc Annual Report and Accounts for the year ended 31 March 2021 Annual Report and Accounts for the year ended 31 March 2021 Electrocomponents plc 9 Strategic report Making amazing happen for a better world continued We deliver a technology-enabled experience with a human touch
We are pioneers and leaders in the digital space supported by heritage and deep expertise. We are intuitive but also personal and our omni-channel approach means we deliver a joined-up customer experience.
14m website visits per month o i e 63% e tor oca a e of revenue through o tio pport digital channels a tra e co ter i c a e 18% approac growth in customer numbers in 2020/21
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