28 – 29 November 2017 The Ritz Carlton DIFC, Dubai

BUSINESS MODELS. TECHNOLOGY. INNOVATION. FOR THE REGION’S AVIATION INDUSTRY.

CREATED BY: www.terrapinn.com/aviationmenasa EVENT OVERVIEW

BUSINESS MODELS. TECHNOLOGY. INNOVATION.

Consumer demands, expectations and demographics are changing drastically in today’s world. The wave of technology, digitisation and innovation will continue to disrupt the aviation industry. The future of aviation business requires and to provide original, fresh and dynamic offerings to communicate and engage with 21st century millennial travelers.

The Aviation Show MENASA is the dedicated platform for the entire aviation ecosystem to come together to learn, connect and build relationships with key stakeholders in the industry.

Three conference streams will host the largest regional gathering of C-level executives, the biggest range of topics, interactive roundtables, international case studies, and over 100 speakers who are driving the aviation industry into the future.

Join us in Dubai for the region's only conference offering something for every and department. From low cost to millennial marketing, from air retail to IT infrastructure, our 3 stream agenda includes only the most relevant and trending content right now:

Book early and get huge discounts www.terrapinn.com/aviationmenasa CONFIRMED SPEAKERS

Krishnamurthi Sir Tim Clark Paul Griffiths Bo Lingam Adel Ali Amar Abrol Shyamsundar President CEO Deputy Group CEO, Operations CEO CEO Dubai Airports AirAsia AirArabia AirAsia India CEO Express

Steven Dag Skage Ravinder Singh Patee Sarasin Ahmed Aly Alex Nwuba Greenway Chief Information & CIO CEO CEO CEO CEO, Reward-U Innovation Officer Norwegian Nile Air Go Smile Air & Deputy CEO Air U-Fly Alliance

Captain Thomas Lt Gen Mollah Teoman Tosun Orhan Sivrikaya Edgardo Badiali Oliver Wagner CCO & Executive Board CEO W. Hallam II CEO CCO Fazle Akbar Member Onurair CEO Libyan Wings CEO Somon Air Onurair Regent Airways

Zahid Mahmood Greg Johnson Dr. Jassim Haji Rob McKinney Hari Marar Kazi Rahman Director of Information CEO CTO President President Founder & CEO Technology Himalaya Airlines OneSky Mokulele Airlines Bengaluru Airport Firnas

Radowslaw John Strickland Raheel Ahmed Yanik Hoyles Kamal Hingorani Jiri Marek Chief HR Officer Director – New Distribution SVP & Head of InFlight Services Vice President Alliances & Owner Dutkowski International Capability Program & Customer Experience Ancillary JLS Consulting Director Ancillary & Product Airlines IATA SpiceJet

Daryoush Bharath Rahul Bhatkoti Saida Najiollah Peter Glade Jaron Millner Head Airport Operations VP Marketing Commercial Director Vice President, Direct Business Niknam Mahadevan Regent Airways SunExpress ICT Director General India Head IranAir

Suresh Nair Patrick Murphy General Manager – India, Sri INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Executive Advisor Lanka & Bangladesh Peach Aviation Contact Joe Worthington at [email protected] or call + 971 4 440 2560 Air CONFIRMED SPEAKERS

Raj Andrade Chadi Abou Syed Asad Vice President of Business Nazneen Patel A M Shabeer David Huttner Development, Marketing and Daher Hasnain Bukhari General Manager Executive Director Senior Vice President & Partner Strategy Director Customer Services Deputy General Manager ICT Go Air Cochin Nyras Capital LLP Bangalore International Airlines – Pakistan International Airport Air Liban (MEA) Airlines

Satyendra Narendra Deepu Cyriac Chris Koomen Nadine Itani Axel Reissman Country Manager UAE, , Pandey Mansukhani Product Owner VR Managing Partner Director Alliances & Revenue Qatar & Oman General Manager, Strategy & General Manager Guest KLM Aviation Minds SkyWork Airlines Planning Experience Go Air Jet Airways

Clayton Ulisses Anni Ahnger Sanjay Sharma Fatou Gueye Talal Ben Halim Dean Wicks Head of Product Economy & Head of Ancillary Sales Manager IT Innovation Managing Director & Partner Begido Chief Flights Officer Premium Economy Finnair Emirates Acacus Technologies Head of Revenue Management Wego.com Salam Air

George Thomas D. Joaquim Huhsam Osman Jagdish Sahra Kurt Suter Manager, Personalization Technical Director Khairallah Senior Design Manager Pellegrin Gonsalves Programs Royal Jet President Director Head of HR JR Technologies Aviation Center of Excellence Swiss International Air Lines Bassaka Air

Deepak Gusain Patrick F. Suren Director Business Development Tim Branton Richard Kyereh Ady Guthrie – Mobility, IoT & Manager Poetzsch Gunatillake Business Development Director Deputy Head, Commercial Global Partnerships Director Services, Middle East, Central Head of Automated Sales, Head of Platforms & iCoupon World Airlines Limited Rentalcars Connect Asia and Africa Product & Programs Third Party Channels Tata Communications

Dinesh Rohit Perry Khaled Absi Cengiz Arnaud Delbary Hapuarachchi Ramachandran Cantarutti Halab Degirmenci Regional Director Online Sales & Marketing CEO CEO Travel Lead, CSM Rentalcars Connect Manager RM & Distribution Manager SkyTeam Facebook Air Djibouti

INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560 MAIN CONFERENCE AGENDA DAY ONE 1/6 MAIN CONFERENCE AGENDA DAY ONE 2/6

THE NEW ERA OF AVIATION LCC CONGRESS AVIATION SHOW MENASA AIRPORT T.EX

Host: John Strickland, Owner, JLS Consulting ROUTES & REGIONS DATA ANALYTICS & AI SEAMLESS AIRPORT EXPERIENCE

09.00 CEO INTERVIEW: Leading the way with the next generation airline 11.20 PANEL: Avoiding head-to- Taking the skies: tackling the big Enhancing the airport journey head competition through data treasure chest with biometrics Hear from one of the most dynamic airlines in the sky as Emirates discuss the changing nature of the aviation industry, unconnected routes what the digital wave means for airlines and how FSCs remain successful in the increasingly competitive market • Exploring the “new electricity” of • Deploying biometrics as a secure, • Flying to remote and data and AI tamper-proof platform • Grasping the potential for the booming LCC model in MENASA unconnected regions in Asia and • Ascertaining analytics as the • Building terminals with biometric • New start-up and low cost hubs, models and offerings Africa altimeter for the airline business capabilities • Where are the new opportunities in dense markets? • Working with authorities to fly to • Changing the game with end-to- • Discovering facial, iris and finger • Creating a unique LCC offering for the region remote regions end data collection touch points • Structuring your fleet for profitability and flexibility • Connecting isolated regions with • Developing a single integrated • Implementing automated • Leasing vs owning no competition data environment systems Sir Tim Clark, President, Emirates • Spurring travel with low costs • Identifying vital data in the • Identifying the risks and Clayton Ulisses Begido, Head of haystack of information regulatory concerns Revenue Management, Salam Air • Predicting and personalising with • Combining biometrics with 09.30 CEO INTERVIEW: Dubai Airports: the innovators Orhan Sivrikaya, CCO & Executive Board analytics blockchain on a secure ledger Hear from the busiest airport in the world for international travellers, as Paul Griffiths, CEO Dubai Airports, discusses Member, Onurair • Revolutionising experience, Hari Marar, President, Bengaluru Airport how digitisation, capacity and the unpredictable nature of the industry effects the hub on a daily basis Rob McKinney, President, Mokulele real time tailor offerings and • Managing the 100 million capacity by 2020 Airlines automated decision making • Leveraging smart applications to boost capacity and passenger experience Ravinder Singh, Chief Information & Innovation Officer,Air Vistara • Collaborating with airlines to drive regional success • Discussing the Al Maktoum expansion project Paul Griffiths, CEO, Dubai Airports 11.40 Long haul, low cost: redefining Embracing the growing number Engaging with the omnichannel the industry of travellers with effective data customer analytics 09.50 CEO INTERVIEW: Discovering the future of LCCs in MENASA • Balancing comfort with cost • Developing multiple airport effectiveness • Engaging with travellers touchpoints Join us as we interview the inspirational leader of , the first LCC in the Middle East & North Africa, as he • Reaching new destinations and throughout their journey • Engaging with device technology discusses leadership in the current aviation market, what the future holds for LCCs and expansion to new routes and airports with smaller aircrafts • Enhancing experience through for Gen-Z regions. • Connecting the unconnected with digital interaction • Identifying the BYOD opportunity Adel Abdullah Ali, CEO, Air Arabia new routes • Collecting masses of data • Driving analytics through omni- • Competing with dominant FSCs through multiple touchpoints platforms 10:10 KEYNOTE: Going above and beyond to win millennials with a “no frills” service vs • Offering a range of benefits • Increasing airport revenue offering ancillaries personal to the traveller through real time offerings • Effectively combatting the dual threat of substitution and commoditisation • Examples: • Dealing with the increasing • Building the infrastructure to • Coordinating with other travel modes to connect the millennial traveler • Norwegian Air volume, velocity and variety track, monitor and engage with • Establishing a multi-channel traveler information exchange • Air Asia X • AI: real time analytics each traveller • Communicating with passengers throughout their journey • Gaining loyalty through a • Personalising marketing on the ground and in-flight with automated systems Dag Skage, CIO, Norwegian Raj Andrade, Vice President of Business seamless customer experience Development, Marketing and Strategy, Reserved for platinum sponsor • Going beyond personalisation Bangalore International Airport with predictive and prescriptive 10.40 Speed networking analytics

11.00 Morning tea IoT

11.20 Streams begin: attendees can visit any of the conferences below 11.40 Spreading your wings to new PANEL: Discussing IoT in the Digital retail: Driving commerce regions aviation industry with digital platforms • Identifying the most in demand • Tapping into the IoT with • Building an all-encompassing routes and tourist hotspots disruptive technology omnichannel platform to drive • Investing in new routes as local • Discovering the endless airport revenue markets saturate connected endpoints • Integrating airport retail and • Developing cheap routes • Debating the predictions ecommerce with hidden destinations and • 25-50 billion connected • Developing customer-centric unsociable hours devices in 2020 offerings • Looking at fleet and network • 90% aircraft connected by 2030 • Working with airlines to develop a INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? expansion for long term success flexible ecommerce marketplace Contact Joe Worthington at [email protected] or call + 971 4 440 2560 MAIN CONFERENCE AGENDA DAY ONE 3/6 MAIN CONFERENCE AGENDA DAY ONE 4/6

• Ensuring ROI with a LCC business • Innovating your legacy systems, • Unifying commerce with cognitive ANCILLARY REVENUE OMNICHANNEL INFRASTRUCTURE & ANALYTICS model technology and infrastructure commerce • Partnering with reliable airports • Engaging with smart devices LCC’s: Driving success with PANEL: Discovering the rise of CASE STUDY: Cochin through app development 14.20 Peter Glade, Commercial Director, ancillaries the omnichannel traveller International Airport – powered • Empowering customers and crew SunExpress by solar with smart app development • Offering a “no frills” service with • Building a companywide • Building intelligent aircrafts with unbundling omnichannel strategy • Discovering new technology with micro and macro sensors • Becoming a ULCC with “bare • Engaging across every customer solar powered airports • Satellite systems, weather fares” touchpoint • Decreasing costs and carbon forecasting, tracking, maintenance • Allowing more personalisation • Utlising omnichannel as an footprint with package flexibility ancillary revenue opportunity • Dedicating a strategy for Syed Asad Hasnain Bukhari, Deputy General Manager ICT, Pakistan • Unbundling the traditionally free • Realising the data opportunity corporate responsibility International Airlines items • Strategising from the top to the • Ensuring end-to-end success Huhsam Osman, Technical Director, Kamal Hingorani, SVP & Head of InFlight bottom A M Shabeer, Executive Director, Cochin Royal Jet Services & Customer Experience, • Privacy vs personalisation International Airport SpiceJet Jaron Millner, Vice President, Direct Business, Finnair 12.10 Managing route networks Managing the shift to a hyper Innovating with cross-channel Rahul Bhatkoti, Head Airport • Forecasting new market connected digital economy digital platforms Operations, Regent Airways profitability • Understanding the digital • Providing regular information Cengiz Degirmenci, Online Sales & • Maximising passenger transformation journey updates across all platforms Marketing Manager, Turkish Airlines connections • Managing digital transformation • Revolutionising how customers • Determining optimal alliance and within airlines interact with airport services 14.40 Modernising your ancillary Thriving in a multiscreen world Enhancing airport experience codeshare options for LCCs • Adopting IoT in the new era of • KYC with multi-channel revenue strategy with technology through digital interaction • Managing a new route network aviation personalisation • Transforming the passenger • Personalising each journey with experience on the ground and in • Engaging with travellers with partnerships Deepak Gusain, Director Business • Providing real time airport data analytics the air throughout their journey Reserved for sponsor Development – Mobility, IoT hospitality information and & Manager Services, Middle East, Central offerings • Offering unique services • Creating a seamless customer- • Developing touch points Asia and Africa, Tata Communications • Developing apps for effective app • A la carte centric experience throughout the airport journey analytics • Self service • Meeting the expectation with • Personalising services for the • Delivering hyper-local tailored • Park & fly cross-channel sessions millennial traveller experiences • Offering tailor-made geo location • Collaborating with airports • AI: real time analytics • Identifying customer segments technology • Delivering hyper-local tailored • Gaining loyalty through a with KYC strategies • Catering for every type of experiences seamless customer experience passenger in the new era of • Developing IFE and device • Utilising predictive and Reserved for sponsor hybrid airlines compatibility prescriptive analytics Radowslaw Dutkowski, Director Ady Guthrie, Global Partnerships ROUNDTABLES Ancillary & Product, flynas Director, Rentalcars Connect

12.20 Identifying the new wave of AR & VR ; ULCCs, Driving in disloyal Engaging with the 1 business models 2 loyalty 3 Hybrids and Long haul, low millennials omnichannel customer 15.00 Dynamic re-bundling: the new PANEL: Discussing the impact, Developing platforms for cost ancillary revenue technique and importance of VR and AR analytics and technology • Looking towards bundle packages • Understanding the uses across innovation to drive premium revenue the industry • Looking at software and cloud Dealing with the global Developing super-tech in • Reaching out to the traditional • Complementing safety based infrastructure talent gap within aviation 4 flight and on the ground 5 FSC customer procedures with AR and VR • Embracing mass volumes of successfully • Delivering avenues for particular solutions data with comprehensive IT passengers to take advantage of • Visualising what matters with AR infrastructure • Family seat selection • Utilising machines as an • Securing virtual systems with Transforming airport Combatting disruption Combatting cybersecurity mobility through tracking, • Business priority additional intelligence effective cybersecurity and failure with effective 6 concerns in the digitised era 7 beacons and real time 8 • Matching revenue streams with • Discussing the case studies: • Hybrid platforms: the better contingency plan offerings the new hybrid business model • & Samsung gear VR alternative? Sanjay Sharma, Manager IT Innovation, • Integrating systems for airport Emirates wide analytics 13.00 Networking lunch Chris Koomen, Product Owner VR, KLM Reserved for sponsor

INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560 MAIN CONFERENCE AGENDA DAY ONE 5/6 MAIN CONFERENCE AGENDA DAY ONE 6/6

LCC CONGRESS AVIATION SHOW MENASA 16.10 NDC enabled airline retailing Flying on cloud nine with super • Developing a marketplace model • Implementing effective payment • Bridging the gap between private NDC IN-FLIGHTOMNICHANNEL EXPERIENCE ROUTES & GROWTH MARKETS solutions for successful retailing jets and first class • Discovering the impact of IATA • Moving from ‘suits’ to 15.20 PANEL: Delivering dynamic The emergence of the ‘silent Hidden cities: launching new one order on delivery systems ‘apartments’ offers to increase personalisation travelling millennial’ routes into the sky George Khairallah, President, JR • Innovating with immersive in- Technologies flight environments and ancillary revenue • Taking a back seat role in • Developing new, permanent and • Discovering the innovations e.g. • Distributing rich data through developing a seamless temporary routes for millennial SkyDeck, Family Suits NDC aggregators and GDSs experience travellers • Revolutionising aircrafts with • Discovering the digital channel in • KYC to only provide relevant offers • Linking with smart and incredible designs the digital world • Engaging with the passenger innovative airports • Creating luxury on the group • Differentiating from competitors without disturbing their journey • Connecting the new era of • Competing with with a unique offering • Developing a fully automated, travellers with fastest emerging Jagdish Sahra, Senior Design Manager, • Battling with the LCCs in modern personalised strategy to engage global cities Virgin Atlantic price bundling customers effectively Captain Thomas W. Hallam II, CEO, • Blurring the lines between airline • Driving personalisation in-flight Somon Air distribution and merchandising • End to end, destination services 16.20 Networking break and the annual paper plane throwing competition • The future: travel retail Narendra Mansukhani, General disruptors and owned channels Manager Guest Experience, Jet Airways Suren Gunatillake, Head of Platforms & THRIVING IN TURBULENT EMERGING MARKETS Third Party Channels, Cathay Pacific Dean Wicks, Chief Flights Officer, 17.00 Wego.com KEYNOTE PANEL: Asia: flying high in the newly crowned fastest growing region • Exploring the booming LCC model in Asia, and the newly formed Value Alliance 15.40 Evolution or a revolution? On-demand: the key to an Launching new routes in new • Capitalising on the growing Asian middle class wanting to travel • Distributing rich data through exceptional experience territories • Connecting the Middle East and Asia NDC aggregators and GDSs • Ordering airport and inflight F&B, • Overcoming the challenges in • Learning from the Asian airline success • Discovering the digital channel in products and services from your new regions • Code sharing and forming alliances with the vast amount of airlines on the continent the digital world seat • Identifying future growth areas • Overcoming the challenges with Asian hubs o Insufficient infrastructure o Airport congestion o High jet fuel prices • Differentiating from competitors • Discovering new inflight before market saturation • Discovering the room for increased competition, new airlines and ultra LCCs with a unique offering innovations e.g. live chat, • Driving success through traveller Bo Lingham, Deputy CEO, AirAsia • Battling with the LCCs in modern streaming, inflight games demand and analytics Patee Sarasin, CEO, Nok Air price bundling • Ensuring effective usability for • Discovering in demand markets • Blurring the lines between airline the multi device millennial across the world e.g. religion, distribution and merchandising • Encouraging passenger culture, sport etc. 17.20 KEYNOTE PANEL: Taking off in India’s aviation industry • The future: travel retail engagement with a cross- • Building contingency plans • Driving India as the fastest growing aviation sector in the world disruptors and owned channels functional system Lt Gen Mollah Fazle Akbar, CEO, Regent • Leading the surge towards becoming the largest market by 2030 Yanik Hoyles, Director – New Reserved for sponsor Airways • Ruling the Indian skies as a LCC vs a FSC Distribution Capability Program, IATA • Increasing competition, modernising airports and expanding technology innovation LUXURY EXPERIENCES • Tapping into the 97% of the population not flying • Competing with other transport methods through cheap, efficient and well connected routes Amar Abrol, CEO, AirAsia India 16.00 Rebutting the NDC initiative Discovering premium economy Connecting the African continent Krishnamurthi Shyamsundar, CEO, Air India Express • Suppressing the robust • Making luxury affordable • Developing FSC capable airports comparison shopping that GDSs • Diversifying from the traditional across the continent facilitate 3 classes of flying • Revitalising the continent’s 17.40 Close of day one • Discussing the danger of • Increasing pitch as an added transport system personal, discriminatory pricing luxury • Taking advantage of the young 18.00 After-hours networking party • Encouraging upselling rather • Pulling passengers from population in Africa with a than cheap deal finding rather than dedicated airline strategy • Balancing the burden of investing • Partnering with FSC and airports and building the technology • Balancing luxury with costs to alike remain profitable Richard Kyereh, Deputy Head, Fatou Gueye, Head of Product Economy Commercial, & Premium Economy, Air France Limited

INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560 Contact Joe Worthington at [email protected] or call + 971 4 440 2560 MAIN CONFERENCE AGENDA DAY TWO 1/5 MAIN CONFERENCE AGENDA DAY ONE 2/5

THE INDUSTRY REVOLUTION LCC CONGRESS AVIATION SHOW MENASA

DIGITAL MARKETING, 09.00 KEYNOTE PANEL: LCCs: shaping the future of low cost travel GROWTH MARKETS ROUTES & PARTNERSHIPS RETAIL & LOYALTY • Doing what you do best: cut costs, increase revenue • Discovering new methods of ancillary revenue to capture new customers PANEL: Developing LCCs in MENA PANEL: Together better: CASE STUDY: Nile Air: • Becoming a hybrid or remain a LCC? 11.20 Collaborating to become Developing private airlines in • Looking to the future with low cost long haul travel • Competing with the luxury FSC in exceptional retailers MENA • Overcoming the challenges with digitisation MENA • Collaborating and forming alliances with other LCC • Driving aviation in the hub of • Combining the data collected • Overcoming the private airline airline connectivity by airlines and airports to know challenges Dag Skage, CIO, Norwegian • Discussing the potential for LCC more • Competing with flag carriers Oliver Wagner, CCO, Eurowings routes between the ME and Africa • Creating new retail streams effectively CEO, Teoman Tosun, Onurair • Identifying airports in Africa to through collaboration • Discovering hybrid models to Rohit Ramachandran, CEO, Jazeera Airways connect with • Finding a balance between capture the traveller population • ME: Europe’s most eastern hub, revenue streams and flight • Building partnerships and new 09:30 KEYNOTE PANEL: Alliances: the new aviation brand Asia’s most western hub restrictions routes • Using the region to develop into • Increasing passenger spend • Increasing market share in a • Overcoming the practical limitations on cross-border airline mergers growth markets across their journey hypercompetitive industry • Integrating airlines to offer the ultimate convenience for the traveler MODERATOR: Nadine Itani, Managing • Looking to the ecosystem Ahmed Aly, CEO, Nile Air • Synchronising schedules, gates, terminals etc. in a combined effort to streamline the customer experience Partner, Aviation Minds Anni Ahnger, Head of Ancillary Sales, • Working with airports to create alliance specific terminals Suresh Nair, General Manager – India, Finnair • Building credibility through codeshares with equal and complimenting airlines Sri Lanka & Bangladesh, Air Asia Suren Gunatillake, Head of Platforms & • Increasing route networks and FFPs Patrick Murphy, Executive Advisor, Third Party Channels, Cathay Pacific • Cost sharing through airport lounges, ground handling, marketing and maintenance Peach Aviation Jiri Marek, Vice President Alliances & • Discovering ‘equity alliances’ and joint ventures as a replacement to traditional alliances Satyendra Pandey, General Manager, Ancillary, Alitalia Steven Greenway, CEO, Reward-U & Deputy CEO, U-Fly Alliance Strategy & Planning, Go Air Perry Cantarutti, CEO, SkyTeam 11.40 CASE STUDY: Connecting Africa Reinventing loyalty programmes Alliances: outdated? • Developing infrastructure in the • Offering exclusive, personalised • Discussing the advantages and 10.00 KEYNOTE: Managing the threats in the digital age growing economy experiences as an alternative to air disadvantages of alliances • Developing an impenetrable cybersecurity system at 30,000 feet • Overcoming the challenges of jet miles • Equity alliances and joint • Combatting threats deriving from the multi-channel, millennial passenger fuel, currency depreciation and • Destination services ventures: the new way to do • Discussing the threat of a single connected platform inflight foreign competition • Trips and experience things? • Containing the most precious information in a time of rising IFC • Building partnerships for • Driving loyalty through smart • Have alliances reached their • Proactively developing systems to address security threats in the future innovation in African aviation devices peak? Reserved for platinum sponsor • Identifying future plans for long • Offering a more attractive program Axel Reissman, Director Alliances & term success to the disloyal millennials Revenue, SkyWork Airlines • Combatting the difficult Steven Greenway, CEO, Reward-U & 10.20 Speed networking regulatory framework in Africa Deputy CEO, U-Fly Alliance Edgardo Badiali, CEO, Libyan Wings 10.40 Morning tea 12.00 CASE STUDY: Asia: the golden Modernising aviation marketing Ultra-long haul: the new era 11.20 Streams begin: attendees can visit any of the conferences below opportunity for LCCs with digitisation • Balancing passenger conform • Understanding the exponential • Attracting the 3.5 billion people with convenience growth of LCCs in Asia connected to the internet • No longer engine endurance but • Identifying the decreasing • Connecting to the 60% of the passenger endurance importance of FSC in the region world still offline • Developing new routes, new • Discovering the middle class • Building a 360 degree view of regions and new partnerships millennial opportunity in Asia each customer • Debating the benefits of ultra- • Identifying the North as the • Embracing new channels in long haul growth region of Asia content marketing Zahid Mahmood, CEO, Himalaya • Viral videos Airlines • Device app • AR & VR • Building brand loyalty and promoting new routes INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Saida Najiollah, VP Marketing, Royal Air Contact Joe Worthington at [email protected] or call + 971 4 440 2560 Maroc MAIN CONFERENCE AGENDA DAY TWO 3/5 MAIN CONFERENCE AGENDA DAY ONE 4/5

12.10 Developing partnerships and Driving retail through customer Managing code shares effectively 14.40 Connecting small airports with Gulf Air case study: Soaring into Discovering the technological effective infrastructure in growth interaction and personalisation • Efficiently managing codeshare small aircrafts the cloud with a hybrid cloud developments in IFE markets • Becoming a genuine retailer with flights and marketing • Taking advantage of the narrow • Virtualising the IT datacenters • Offering high-spec entertainment • Building relationships between extensive customer knowledge • Maximising revenue with body aircraft with small airport • Looking towards IaaS and PaaS throughout the journey LCCs and FSC across growth • Leveraging data analytics and combined systems destinations with SDS architecture • Building scalable and portable markets web optimisation • Overcoming passenger • Building relationships and • Building a hybrid brand for onboard networks • Developing the infrastructure • Deconstructing legacy data connection problems terminals alongside smaller service excellence • Looking to the future with tech required in emerging markets batches to offer specific, • Identifying potential new airports • Looking at the cloudscape advancements • Dealing with cyber-security risks customised products codeshare relationships • Attracting airlines to challenges and security concerns • In-flight travel planner in less developed regions • Minimising travel inconvenience Reserved for sponsor unconnected regions Dr. Jassim Haji, Director of Information • Device to screen application Reserved for sponsor through data integration and Nazneen Patel, General Manager, Go Air Technology, Gulf Air • VR & AR personalised servicing • Building the IFE journey Kurt Suter, Manager, Personalization Programs, Swiss International Air Lines SOCIAL MEDIA

ROUNDTABLES 15.00 No frills? Full service? Meet the Securing masses of IoT generated Social media: A helping hand or hybrid carrier data slippery slope? • Integrating technology to travel • Discovering the new threat of • Looking towards the most 12.20 Revolutionising customer Discovering dynamic ancillary long haul payment robotics e.g. Alexa, Echo influential marketing tool revenue offerings in the experience with effective Developing new effective • Dynamic re-bundling to entice • Balancing ease of payment with available today hyper-competitive industry 1 partnerships 2 3 routes across MENASA business travelers security • Balancing heavy social media Arnaud Delbary, Regional Dinesh Hapuarachchi, Manager • Changing the status quo with • Embracing biometric devices interaction with careful Director, Rentalcars Connect RM & Distribution, Air Djibouti new seating arrangements with a secure platform strategies to retain brand image • Driving ancillary revenue through • Securing onboard smart devices • Realising the endless Possibilities food, beverage, IFE etc. and connectivity with social media investment Innovating with unique Utilising data analytics • Engaging with a new customer • Collecting data onboard and on the • Securing social media platforms 4 inflight experiences and 5 throughout your base ground with a protected ledger luxury travel infrastructure

15.10 Revolutionising the LCC business Remaining above the clouds with Engaging with millennials model aircraft electronic flight folders • Reestablishing relationships Building a future proof IT Engaging with millennials 6 NDC: help or hindrance? 7 infrastructure for the future 8 through digital marketing • Rebuilding the business model • Maintaining flight logs in real time through Facebook, Twitter, airport and KYC systems and ethos based on new • Efficiently managing airline Snapchat and Instagram technology and digitisation documentation, announcements • Creating an authentic brand • Transforming into a digital low and flight briefing image cost airline • Developing an automated check-in • Interacting with your customer 13.00 Networking lunch • Wowing customers with low cost • Providing real time briefing base and innovative technology information to cabin crew and • Offering current news and event IT INFRASTRUCTURE & CYBER Reserved for sponsor pilots information via social channels BUSINESS MODELS OMNICHANNEL IFE & CONNECTIVITY SECURITY • Managing airport disruptions • Using social media as a brand through operational optimisation building platform Talal Ben Halim, Managing Director & Reserved for sponsor 14.20 PANEL: Revolutionising the Digitising and mobilising the Connectivity: the road to Partner, Acacus Technologies short haul market with low cost industry exceptional in-flight experience strategies • Updating legacy systems to • Connecting customers to the • Focusing on revenue innovate in the future plane services management, ancillaries, • Looking at how IT can connect • Developing mobile multichannel and partnerships the entire enterprise synchronisation and pairing • Driving down airline costs • Building on global standards • Engaging with the device with dedicated business and • Digitising for operational explosion to increase available operational practices efficiency content • Utlising a single young fleet to • Accessing elastic IT infrastructure • “Bring your own” content reach secondary, lower cost Daryoush Niknam, ICT Director General, • Amazon prime airports IranAir • Netflix Bharath Mahadevan, India Head, Scoot Greg Johnson, CTO, OneSky • Building the IFE journey Clayton Ulisses Begido, Head of Axel Reissman, Director Alliances & Kamal Hingorani, SVP & Head of InFlight Revenue Management, Salam Air Revenue, SkyWork Airlines Services & Customer Experience, SpiceJet INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560 MAIN CONFERENCE AGENDA DAY TWO 5/5

PARTNERSHIPS & DISTRIBUTION DISRUPTION & FAILURE HUMAN CAPITAL

15.20 Discovering the importance LCC PANEL: Discussing the Solving the talent gap alliances importance of disruption • Discovering the new skills • Discussing introduction of the management required in an era of technology U-Fly and Value Alliance • Utlising each arm of the airline to and digitisation • Improving customer experience meet customer expectation • Tapping into talent pools and with collaborated booking, • Using digital channels to reach developing in house education ancillary revenue, codesharing out to all passengers • Collaborating recruitment and and FFPs • Social media as a key customer training to ensure ROI • Reaching new destinations with contact method • Discussing the new ideas to airline and airport partnerships • Overcoming disruption with overcome the talent gap within • Covering more regions with a preparation, impact and recovery the aviation industry bigger fleet • Redefining disruption Raheel Ahmed, Chief HR Officer, management with predictive and Pakistan International Airlines proactive strategies Chadi Abou Daher, Director Customer Services, – Air Liban (MEA) Deepu Cyriac, Country Manager UAE, Kuwait, Qatar & Oman, Air Canada

15.40 Looking towards GDS Approaching disruption with a Pilot shortage: recruiting in the • Offering more and more customer centric strategy shrinking pool of future pilots ancillaries • KYC when it comes to disruption • Identifying and attracting the • Developing relationships to • Treating each passenger as best individuals expand your network having different interests and • Looking towards the tech savvy • Connecting GDS to airline API priorities millennials as the future of the Reserved for sponsor • Handling passengers priorities airline first • Building the respectable image of • Saving the airlines reputation a pilot once again with increased with small changes to disruption salaries and more benefits management • Investing in training facilities and Tim Branton, Business Development programs Director, iCoupon Joaquim Gonsalves, Head of HR, Bassaka Air

16.00 KEYNOTE PANEL: The start-up challenge Join us as we test CXOs from all corners of the board on their role, best practices and experiences in building a successful airline from scratch Kazi Rahman, Founder & CEO, Firnas Ravinder Singh, Chief Information & Innovation Officer,Air Vistara Alex Nwuba, CEO, Go Smile Air

16.30 Networking break

17.00 End of conference day two

INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560 THE HOTTEST ROUTES AND REGIONS Middle East, North & East Africa, Central & South Asia

Emirates flynas IndiGo COUNTRY: UAE COUNTRY: COUNTRY: India COUNTRY: Kenya FLEET: 257 FLEET: 31 FLEET: 109 FLEET: 36 DESTINATIONS: 150+ DESTINATIONS: 33 DESTINATIONS: 39 DESTINATIONS: 49

Flyadeal Etihad COUNTRY: Saudi Arabia SpiceJet Air Algérie COUNTRY: UAE FLEET: New airline COUNTRY: India COUNTRY: Algeria FLEET: 126 (est. 20-50 by 2020) FLEET: 40 FLEET: 52 DESTINATIONS: 114 DESTINATIONS: New airline DESTINATIONS: 55 DESTINATIONS: 69

Air Arabia SaudiGulf Airlines GoAir EgyptAir COUNTRY: UAE COUNTRY: Saudi Arabia COUNTRY: India COUNTRY: FLEET: 38 FLEET: 3 FLEET: 20 FLEET: 60 DESTINATIONS: 122 DESTINATIONS: 3 DESTINATIONS: 22 DESTINATIONS: 69

Air India Express Royal Air Maroc COUNTRY: UAE COUNTRY: Kuwait COUNTRY: India COUNTRY: Morocco FLEET: 57 FLEET: 27 FLEET: 20 FLEET: 53 DESTINATIONS: 120 DESTINATIONS: 40 DESTINATIONS: 26 DESTINATIONS: 80

Jazeera Airways Turkish Airlines Tajik Air Novoair AirAsia India Gulf Air COUNTRY: Kuwait COUNTRY: COUNTRY: Afghanistan COUNTRY: Tajikistan COUNTRY: Bangladesh COUNTRY: India COUNTRY: Tunisia COUNTRY: Bahrain FLEET: 7 FLEET: 294 FLEET: 4 FLEET: 35 (5 operational) FLEET: 6 FLEET: 6 FLEET: 29 FLEET: 28 DESTINATIONS: 19 DESTINATIONS: 265 DESTINATIONS: 9 DESTINATIONS: 19 DESTINATIONS: 8 DESTINATIONS: 10 DESTINATIONS: 101 DESTINATIONS: 39

Pakistan International Airlines Middle East Airlines Somon Air US-Bangla Airlines Airlines COUNTRY: COUNTRY: Lebanon COUNTRY: Turkey COUNTRY: Kazakhstan COUNTRY: Tajikistan COUNTRY: Bangladesh COUNTRY: Pakistan COUNTRY: Sudan FLEET: 26 FLEET: 20 FLEET: 79 FLEET: 30 FLEET: 6 FLEET: 3 FLEET: 43 FLEET: 5 DESTINATIONS: 56 DESTINATIONS: 31 DESTINATIONS: 99 DESTINATIONS: 44 DESTINATIONS: 20 DESTINATIONS: 8 DESTINATIONS: 50+ DESTINATIONS: 15

Saudi Arabian Airlines Scat Airlines Turkmenistan Airlines Regent Airways Shaheen Air Biman Bangladesh Airlines COUNTRY: Saudi Arabia COUNTRY: Oman COUNTRY: Iran COUNTRY: Kazakhstan COUNTRY: Turkmenistan COUNTRY: Bangladesh COUNTRY: Pakistan COUNTRY: Bangladesh FLEET: 171 FLEET: 50 FLEET: 40 FLEET: 18 FLEET: 23 FLEET: 5 FLEET: 24 FLEET: 14 DESTINATIONS: 92 DESTINATIONS: 53 DESTINATIONS: 60 DESTINATIONS: 33 DESTINATIONS: 15 DESTINATIONS: 9 DESTINATIONS: 20 DESTINATIONS: 520

Arania Afghan Airlines Airmanas Air Kyrgyzstan Air India Jet Airways COUNTRY: Afghanistan COUNTRY: Kyrgyzstan COUNTRY: COUNTRY: Kyrgyzstan COUNTRY: Uzbekistan COUNTRY: India COUNTRY: Ethiopia COUNTRY: India FLEET: 4 FLEET: 3 FLEET: 31 FLEET: 2 FLEET: 25 FLEET: 118 FLEET: 76 FLEET: 116 DESTINATIONS: 11 DESTINATIONS: 6 DESTINATIONS: 38 DESTINATIONS: 13 DESTINATIONS: 54+ DESTINATIONS: 84 DESTINATIONS: 85+ DESTINATIONS: 68 WHO ATTENDS AIRLINES THAT ATTEND

100 60 300 30 SPEAKERS EXHIBITORS AIRLINES AIRPORTS BIRTISH AIRWAYS

GEOS

Fly Southern

NORTH AFRICA (10%)

MIDDLE EAST (50%)

EAST AFRICA (10%)

CENTRAL ASIA (15%)

SOUTH ASIA (15%)

JOB TITLES

• CEO/CHAIRMAN/MANAGING • VICE PRESIDENT OF CUSTOMER • HEADS OF ROUTE/NETWORK DIRECTOR EXPERIENCE DEVELOPMENT • CHIEF COMMERCIAL OFFICER • VICE PRESIDENT DISTRIBUTION/ • HEADS OF STRATEGIC PLANNING E-COMMERCE • CHIEF INFORMATION OFFICER • CFO/ FINANCE DIRECTOR • SALES & MARKETING DIRECTORS • CHIEF TECHNOLOGY OFFICER • HEADS OF ONBOARD SALES • HEADS OF ANCILLARY REVENUE • CHIEF OPERATING OFFICER • HEADS OF RETAIL OPERATIONS • HEADS OF REVENUE MANAGEMENT • VICE PRESIDENT SALES & MARKETING • HEADS OF LOYALTY • VICE PRESIDENT OF INFLIGHT • VICE PRESIDENT OF CORPORATE SERVICES STRATEGY

Sponsor the show to get exclusive access to our networking team. Book now for early bird discount www.terrapinn.com/aviationmenasa Contact David Dooley at [email protected] or call + 971 4 440 2510 TESTIMONIALS NETWORKING

We don’t leave networking to chance. “Excellent and very specific to aviation industry event. It was a No other aviation event creates a show entirely around making sure you meet the right people to grow fantastic opportunity to speak and learn from the industry experts” your business. We attract the most senior airline and airport executives from across the Middle East, Praful Thummar, AVP IT, Jazeera Airways North & East Africa, Central & South Asia and we have built hours of networking into the agenda.

“The Aviation Show 2016 was a great experience for us, the subjects ROUNDTABLES Where else can you sit down with senior airline and airport covered were varied are well executed. We’ll be back next year.” executives from across the region? These interactive sessions are designed to introduce the new techniques and technologies being Abdul Nasar, Airport Station Manager, Royal Brunei implemented to transform the aviation industry.

“Excellent networking venue. Very well organized. ” SPEED NETWORKING With hundreds of potential customers to meet, this is your chance to network with everyone in the room. Quick, efficient and fun, Marwan Atalla, Client Executive Officer,Ayla Aviation Academy speed networking is a great opportunity to establish valuable relationships in a crowd of potential customers.

“Was very well organized and focused on the various key subjects covered. The speakers from major airlines were excellent.” NETWORKING PLATFORM Take control of your time at the show by proactively contacting fellow attendees and arranging meetings in advance with our Suresh Nair, General Manager - India, Sri Lanka and Bangladesh, AirAsia Berhad mobile platform. With an inbuilt matchmaking feature, it’s easier than ever to find who you need to meet at the show and pre- arrange those vital meetings. “Incredibly well organized; great venue; interesting speakers; very professionally managed - the kind of event an industry can focus on each year” WORK HARD, PLAY HARD Networking doesn’t always have to be business as usual. Join us for an exclusive evening of cocktails and canapés to mingle with Dominic Nessi, Deputy Director & Chief Information Officer,Los Angeles World Airports your industry peers from across the region whilst battling it out in The Aviation Show quiz. “I got to meet carriers from the areas that really matter to me. The attendance from CEOs, CCOs and real decision makers made it Or how about showing off your childhood talent for paper more worthwhile.” airplanes? Join the competition to win prizes for the furthest glide. Dean Wicks, Chief Flights Officer,Wego.com

“It is a great opportunity to meet all the key airlines from the region in “THE FESTIVAL WAS A GREAT PLACE TO NETWORK, DISCUSS THE LATEST one place. Sponsoring the event also gives us good exposure and the CHALLENGES AS WELL AS THE BIGGEST OPPORTUNITIES AFFECTING organisers help us with setting up meetings with our key targets.” AVIATION BUSINESS” David Fedarb, Regional Head of Travel Insurance, Eurasia, ACE Travel Insurance Stephen Mburu, Schedules Production Manager, flydubai

“Perfect platform to address the issues, network, exchange ideas, learn about the latest trends, explore the new vistas and to meet and interact with the experts” DO YOU QUALIFY FOR THE AIRLINE/ AIRPORT VIP PROGRAM? Amir Miraj, Airport Manager, Go Airlines Call Andrew Shoesmith on +971 (0) 4440 2522 or email [email protected] WHY SPONSOR WHO SPONSORS EACH BRAND

• You see the opportunity in the region and the growth of the market 5 BRANDS, 1 PLATFORM • Your sales force is in need of high quality, decision making leads • You need to educate prospects about the possibilities created by your product or service See a sample of the types of industry players that sponsor the Aviation Show MENASA. • You want to motivate senior business executives to grow their investment in technology and services

THOUGHT LEADERSHIP PANEL DISCUSSIONS PRESENTATIONS Join your clients and prospects in Deliver your message as a thought key panel discussions highlighting leader on a chosen topic to a room challenges and innovative with hundreds of senior airline and solutions. • Aircraft & Engine Manufacturers • Cloud, Storage airport executives. • Airports • Infrastructure BRANDING • Regional Development Authorities • ERP CASE STUDY PRESENTATIONS We are already marketing the • Revenue Management Systems • BPO Showcase your best customer case event. The sooner you join, the • Reservation Platforms • Communication Systems study to establish awareness and more exposure you will get, via our • Network Infrastructure viability to a room full of prospects. website and other digital channels, • Big Data print media and online community. • Analytics ROUNDTABLES Host a roundtable of up to 15 industry LEAD GENERATION professionals around a key topic. This is a digital inbound marketing The format is a powerful platform program that uses social marketing to meet qualified, self-selected and CRM to create awareness for attendees to debate a problem they your product or services. It allows have, that you can solve. you to generate leads that you can • IFE & Connectivity • Branding and advertising agencies add to your sales pipeline. • Mobile Solutions Providers • Digital marketing consultants • Self-service Kiosks • Big data & analytics technology • Handling providers SPONSORS • Check-in Systems • Customer experience agencies • Digital Signage • Loyalty, branding & CRM companies • Consultants • Mobile technology providers • Mobile apps • Marketing consultants • Loyalty & CRM

EXHIBITORS • Biometrics systems providers • Technology and IT • Baggage Screening Technology • • Kiosks and digital signage • Communication systems • Traffic management solutions • Passenger handling and management 2017 EVENT LAYOUT SPONSORSHIP & EXHIBITION PACKAGES

16 64 Benefits Title Platinum Gold Silver Hospitality Lanyward Exhibitor Co ee Area Networking 6 6 Lounge 63 Opening welcoming address 1 6 17 Aviation Show MENASA 2 36 35 62 12 6 6 keynote presentation 1 1 6 38 39 6 6 34 14 15 61 12 6 6 6 6 41 40 conference presentation 1 6 6 33 6 Aviation Show MENASA 1 11 18 56 57 58 59 60 42 6 6 6 6 6 6 12 32 Hosted rountable 2 2 1 1 6 6

10 19 55 6 45 44 31 6 6 6 6 6 Workshop 1 Co ee Area Co Lunch 9 46 6 12 30 6 Complimentary delegate passes 10 8 6 4 3 3

6 8 7 20 54 53 52 51 50 49 48 6 6 6 6 6 6 6 6 6 Client delegate passes 10 8 6 4 3 3 6 21 22 23 6 18 18 Exclusive networking function 1 1 6 5 6 6 4 24 25 26 28 29 Exhibitor space 18m2 12m2 9m2 6m2 6m2 6m2 6m2 Registration 6 6 6 6 6 6 Terrapinn 3 Meeting Room Logo on event brochure ü ü ü ü ü ü 6 2 1 6 18 Exclusive lanyard branding 1 Booked Aviation Show MENASA 3 Logo and profile on website ü ü ü ü ü ü ü Reserved Seat drop in conference room ü ü

Logo on email blasts ü ü ü ü ü ü TOP SPONSORS TAKE PART IN THE WHOLE EVENT Logo on signage ü ü ü ü ü ü

THOUGHT LEADERSHIP PRESENTATIONS PANEL DISCUSSIONS Access to networking platform ü ü ü ü ü ü ü Deliver your message as a thought leader on a Join airline and airport executives on key panel Assistanve by networking chosen topic to a room of up to 600 senior airline discussions. ü ü ü executives. manager ROUNDTABLES Access to speed networking ü ü ü ü ü ü CASE STUDY PRESENTATIONS Host a roundtable of up to 15 industry professionals Showcase your best customer case study to around a key topic. The format is a really powerful Guaranteed meetings 10 8 6 establish awareness and viability to a room full of forum to meet qualified, self-selected attendees to prospects. debate a problem they have, that you can solve. 100,000USD 60,000USD 40,000USD 25,000USD 20,000USD 15,000USD 10,000USD BRANDING WORKSHOPS This event is already being marketed by us. The Host an exclusive workshop of up to 30 airline sooner you join the more exposure you will get, via attendees on a topic chosen by you. our website and other digital channels, print media and online community.

Sponsor the show to get exclusive access to our networking team. Sponsor the show to get exclusive access to our networking team. Contact David Dooley at [email protected] or call + 971 4 440 2510 Contact David Dooley at [email protected] or call + 971 4 440 2510 BOOK YOUR DELEGATE PASS TODAY!

The earlier you book the more you’ll save.

It is really easy to book your place online.

Our online calculator will ensure you get the best deal - bring your team to save even more.

Go online and book now on www.terrapinn.com/aviationmenasa

AIRLINES COME FOR FREE If you work are eligible for a complimentary airline pass then lease get in touch with Andrew Shoesmith at [email protected] or call +971 4 440 2522

2 DAY CONFERENCE PASS + LUNCH & REFRESHMENTS + NETWORKING

1-2 PASSES - PRICE PER DELEGATE 3-5 PASSES - PRICE PER DELEGATE

BEFORE 8 SEPTEMBER $1,745 $1,180

BEFORE 20 OCTOBER $2,495 $1,685

BEFORE 10 NOVEMBER $2,620 $1,770

FINAL PRICE $2,745 $1,855

Contact Prima Castelino on +971 4 440 2535 or [email protected] to book your conference passes now!

SPONSORS AND EXHIBITORS