Troubleshooting guide

Cannot connect the Apple CarPlay app to my car stereo

It is possible that your restriction settings do not allow the device to connect with Apple CarPlay. Check the following setting to disable restrictions:

1. Tap Settings. 2. Tap General. 3. Set Restrictions. 4. Tap CarPlay. 5. Set Disable Restrictions to ON. 6. The icon on the right turns green.

The navigation route that is set by the Apple CarPlay/Android Auto application has been cancelled.

The navigation route that is set by the Apple CarPlay/Android Auto application is cancelled in the following case.

 When a navigation screen is displayed on the unit via XA-NV400 or other auxiliary devices after setting a route by using the Apple CarPlay/Android Auto application.

I cannot connect a device to XAV-AX100 even though the device is compatible with Apple CarPlay or has the Android Auto application

For Apple CarPlay： There is a possibility that the setting does not allow the device to connect to Apple CarPlay. Check the following setting for permission.

1. Tap Settings. 2. Tap General. 3. Set Restrictions > CarPlay > Disable Restrictions to on. The icon on the right turns green.

For Android： There is a possibility that the setting of the installed Android Auto application does not allow Android Auto connections. Check the following settings.

1. Start the Android Auto application, and then select Settings from the menu on the upper left. 2. Select Connected cars. ・Set Add new cars to Android Auto > Settings > On. ・If the device is included in the Rejected cars list, delete the device from the list.

The clock setting changes on its own.

Check the Setting Clock Time (CT) setting of the menu.

If the Setting Clock Time (CT) function is ON, the time is set to the data received from the radio station, regardless of the correctness.

The following steps are an example of how to set the clock. For details, refer to the manual supplied with the product.

1. Press HOME, then touch Settings. 2. Touch then touch Clock Adjust. The setting display appears. 3. Touch to set the hour and minute. 4. After setting the hour and minute, touch Set. 5. The setting is complete and the clock starts.

When I switch the source from the Option Menu or remote, the screen remains in Apple CarPlay or Android Auto When switching a source from the Option Menu or remote, only the sound switches. To switch the screen, select your desired source from the Home Screen on the device.

If Repeat/Shuffle is operated while pausing playback on the Audio device, the song information disappears.

Try resolving the problem by rebooting the audio playback application on the Bluetooth Audio device.

Unable to pair a Bluetooth device with the audio system when it is already connected to my mobile device

To successfully pair another Bluetooth device, first, disconnect the Bluetooth device that is currently connected to the audio system and turn off the power of the device.

Then, set the audio system into pairing mode and try to pair the mobile device. Turn the power of the originally paired Bluetooth device back on and try to pair again with the audio system. A DVD does not playback smoothly on the car stereo.

During DVD playback, the audio and video may not play back smoothly if there is a USB device connected to the car stereo. The communication load of the car stereo and a USB device is heavy and may interfere with the DVD playback. To resolve the issue, disconnect the USB device that is connected to the car stereo.

No music will play after the USB device is connected to the car stereo receiver.

IMPORTANT: Not all car stereo receivers have USB capabilities. To see if your car stereo has the USB function described in this solution, check the specifications or the supplied operating guide.

When you connect the USB device to the car stereo, wait approximately 20 to 30 seconds for the USB device to be recognized. If the USB device is still not recognised after 30 seconds, disconnect and then reconnect the USB device.

NOTE: To avoid any error messages, disconnect the USB device after the car stereo is turned off. For DSX-S200X and DSX-S300BTX models, do not leave the USB device connected to the TUNE TRAY after the car stereo is turned off.

If music still does not play back, the USB device may have too much information stored. The USB device will not work properly when full or almost.

What type of USB connection modes are supported by this unit? What are MTP and MSC?

This device supports both Media Transfer Protocol (MTP) and Mass Storage Class (MSC) type of USB connection modes. Example of supported devices are USB flash drives, digital media players and mobile devices.

 MSC: MSC is a USB specification standard for connecting removable drives. It is a set of protocols designed to manage communication between USB storage devices and operating systems.  MTP: MTP is a protocol developed by Microsoft for USB-compatible devices and is designed to synchronise digital media content between them. It facilitates the transfer of media files and associated metadata to and from devices.

NOTE: Depending on the digital media player or mobile device, manually setting the USB connection mode to MTP or MSC might be required. The buttons on the car audio unit do not work or respond, or the car audio unit randomly operates even though no command is given

This may be caused by a wrong connection of the microphone to the car audio unit. Make sure the microphone is properly connected to the MIC IN terminal, not the REMOTE IN terminal, on the back of the car audio unit. Also, disconnect any device connected to the REMOTE IN terminal.

Feeling Blue? 8 tips to help with Bluetooth connection issues

Bluetooth pairing ( establishing a connection between two Bluetooth devices) can sometimes be tougher than it looks. Although this simple technology is widely available, many people occasionally experience a hiccup in their Bluetooth experience. Have a look at our four Bluetooth episodes or try one of these eight tips to help you manage possible Bluetooth issues!

1. [VIDEO] Bluetooth Series - How to pair devices 2. [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication) 3. [VIDEO] Bluetooth Series - Connecting to a Windows PC or Mac 4. [VIDEO] Bluetooth Series - Essential troubleshooting

1. Make sure both devices are ready to go!

Your or laptop uses more energy when Bluetooth is ON, so verify if you are not in any battery saving mode in which Bluetooth is disabled. Moreover, make sure that the audio device (headphones, speaker, etc.) you are trying to connect to is set to "Bluetooth" as source input. This tip is especially helpful when connecting to computers.

2. First time pairing is not the same as second time pairing!

Many new devices immediately and automatically go into pairing mode the first time you turn them ON, fresh out of the box.

However, the second time you are pairing a device, it is highly likely you have to set your device to pairing mode manually! This procedure is to avoid that your headphones start connecting with every random phone in the street.

3. The 7-second rule

Point 2 seamlessly brings us to a fundamental rule: check the second-pairing procedure of your product! Do not assume your device automatically starts pairing when you turn it on or select Bluetooth as the source input: you might have to press and hold the pairing button for an extended amount of time: our rule of thumb is 7 seconds. You will often hear an audio cue or see flashing lights to inform you that your device has entered pairing mode.

Be sure to check your manual or help guide (available on this website) to find out exactly what your products second-pairing procedure is!

4. Have you tried turning it OFF and ON again?

Sometimes you have both devices right next to each other, confident that both devices are actively scanning and trying to connect; still, nothing appears on your smartphone or computer list. A simple trick to fix this is to disable and re-enable Bluetooth on your phone/computer and see if the target device appears in the list. If this doesn’t solve your issue, also try restarting your phone/computer.

5. Maybe your Bluetooth device is cheating on you?

If you have connected your Bluetooth device with many other devices around, it is possible that it is automatically connecting to a previous device! Make sure you disable that connection before attempting a new one.

6. Avoid menus, use NFC!

If you don’t like going through the Bluetooth settings menu, or are experiencing troubles with scanning and finding the target Bluetooth device, NFC might offer an easy alternative. If your smartphone is equipped with NFC (Near Field Communication), hold both devices close to each other: it might simplify the connection process. Moreover, it is a cool gimmick at parties!

7. Mind the gap

Bluetooth is nifty technology, but it has its limits. You can take this quite literally because the connection strength between your Bluetooth devices will gradually lessen due to distance and obstacles. If you cross a certain threshold, you will get disconnected. Just picture your Bluetooth signal as an invisible cable and take the length of that cable into consideration. As a rule of thumb, 10 metres is your maximum limit, without obstacles of any kind between the connected devices. Also, remember that pairing requires you to be close to the target device, preferably right next to it.

8. Make sure it’s a profile match!

It is a bit technical, but there are various Bluetooth profiles that can cause mayhem if they are not aligned. For example, there are transmitting and receiving Bluetooth devices (your phone can send music to a speaker, but not the other way around). Always consider the purpose of the device you’re trying to pair.