Service Delivery and Budget Implementation Plan

Plan 3A - Creating a Quality Living Environment As at 30 September 2020 SUMMARY OF KPIs PER PLAN

Plan Number Plan Name Plan Owner Total number of KPI's Number of KPI's Number of KPI's Achievement Annual Targets due for reporting in Achieved Not Achieved Rate (%) Q1 Plan 1 Develop and Sustain our Spatial, Natural and Built Environment Phillip Sithole 9 9 0 100,00% 3

Plan 2 Developing a Prosperous, Diverse Economy and Employment Creation Phillip Sithole 15 14 1 93,33% 0

Plan 3A Creating a Quality Living Environment Lawrence Pato 21 13 8 61,90% 1

Plan 3B Creating a Quality Living Environment Beryl Khanyile 19 6 13 31,58% 9 Plan 3C Creating a Quality Living Environment Adrian Peters 0 0 0 0.00% 2 Plan 4A Fostering a Socially Equitable Environment Musa Gumede 5 4 1 80,00% 4 Plan 4B Fostering a Socially Equitable Environment Musa Gumede 4 2 2 50,00% 2 Plan 5 Supporting Design, Human Capital Development and Management Kim Makhathini 11 6 5 54,55% 7

Plan 6A A vibrant and creative city - the foundation for sustainability and social Musa Gumede 6 3 3 50,00% 0 cohesion Plan 6B Stadia Facilities Unit Musa Gumede 2 1 1 50,00% 0

Plan 6C Agro-Ecology Musa Gumede 1 1 0 100,00% 0

Plan 7A Good Governance and Responsive Local Government Sipho Cele 12 6 6 50,00% 0 Plan 7B Good Governance and Responsive Local Government Sipho Nzuza 4 4 0 100,00% 1

Plan 7C Good Governance and Responsive Local Government Musa Mbhele 1 1 0 100,00% 0 Plan 8 Financially Accountable and Sustainable City Krish Kumar 9 9 0 100,00% 5

Overal Achievement 119 79 40 66,39

SUMMARY OF KPIs PER ENTITY

Plan Number Plan Name Plan Owner Total number of KPI's Number of KPI's Number of KPI's Achievement Annual Targets due for reporting in Achieved Not Achieved Rate (%) Q1 Plan 21 ICC Phillip Sithole 10 7 3 70,00% 1

Plan 22 Ushaka Phillip Sithole 9 7 2 77,78% 13

ANNUAL TARGETS ARE ONLY CONSIDERED AT YEAR END (Q4) Service Delivery and Budget Implementation Plan As at 30 September 2020

SUMMARY OF PROJECTS PER PLAN Plan Number Plan Name Plan Owner Total number of Number of Number of Projects Unaudited Annual Projects due for Projects Not Achieved Achievement Rate Targets reporting in Q1 Achieved (%) Plan 1 Develop and Sustain our Spatial, Natural and Built Phillip Sithole 21 21 0 100,00 2 Environment Plan 2 Developing a Prosperous, Diverse Economy and Phillip Sithole 74 74 0 100,00 6 Employment Creation

Plan 3A Creating a Quality Living Environment Lawrence Pato 8 4 4 50,00 0 Plan 3B Creating a Quality Living Environment Beryl Khanyile 20 7 13 35,00 3

Plan 3C Creating a Quality Living Environment Adrian Peters 0 0 0 0,00 17

Plan 4A Fostering a Socially Equitable Environment Musa Gumede 27 21 6 77,78 2

Plan 4B Fostering a Socially Equitable Environment Musa Gumede 5 1 4 20,00 8

Plan 5 Supporting organisational design, human capital Kim Makhathini 43 31 12 72,09 6 development and management Plan 6A A vibrant and creative city the foundation for sustainability Musa Gumede 14 10 4 71,43 1 and social cohesion Plan 6B Stadia Facilities Unit Musa Gumede 4 3 1 75,00 2 Plan 6C Agro-Ecology Musa Gumede 2 2 0 100,00 0 Plan 7A Good Governance and Responsive Local Government Sipho Cele 33 17 16 51,52 25 Plan 7B Good Governance and Responsive Local Government Sipho Nzuza 24 19 5 79,17 4

Plan 7C Good Governance and Responsive Local Government Musa Mbhele 4 4 0 100,00 0

Plan 8 Financially Accountable and Sustainable City Krish Kumar 33 24 9 72,73 10

Overal Achievement 291 217 74 74,57

SUMMARY OF PROJECTS PER ENTITY Plan Owner Total number of Number of Number of Projects Unaudited Annual Projects due for Projects Not Achieved Achievement Rate Targets reporting in Q1 Achieved (%) Plan Name ICC Phillip Sithole 10 7 3 70,00 1 Ushaka Phillip Sithole 9 7 2 77,78 13

ANNUAL TARGETS ARE ONLY CONSIDERED AT YEAR END (Q4) Municipal name: EThekwini Municipality Draft SDBIP: 2020-21 Plan 1 - Develop and Sustain our Spatial, Natural and Built Environment Plan Owner - Phillip Sithole Sect National SFA National Performance Programme Project Sub-project Unit of Baseline as at Annual target for 2020/2021 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken Comment Links or KPA Treasury Indicator (Output measure 30 June 2019 Target as at 30 Actual as at 30 to improve Ref No. level only) September September Performance 2020 2020

Cross 1A Develop, 1A.1 Facilitate Spatial 1.1. Develop and 1.1.1. Preparation of Percentage 100% Review the Spatial Development 0% 0% Annual Reporting DIRECT LINK :Prgm 1.1 cutting manage and Transformation and Implement a Annual SDF Review for Framework for the 21/22 Financial A Develop and Implement a regulate the Integration. sustainable and 21/22 Year by 30 June 2021 in compliance sustainable and integrated Built and integrated spatial with SPLUMA, for adoption by spatial planning system; Prj Natural planning system Council (100%). 1.1.1. Preparation of Annual Environment SDF Review for 21/22

INDIRECT LINKS: Prgm 1.1 Develop and Implement a sustainable and integrated spatial planning system; PRJs: 1.1.2. Preparation of Local Area Plans (LAP) and Functional Area Plans (FAP) 1.1.2.Preparation of 1.1.2.1. Northern Percentage N/A Northern Rural Settlement Plan & 50% 50% Indirectlyand draft scheme;linked to KPI 1A.1 Northern Rural Rural Settlement Draft Scheme prepared by 31 J Facilitate Spatial Settlement Plan and Plan and Draft December 2020 for Council adoption Transformation and Draft Scheme Scheme (100%) Integration.

1.1.3. Undertake 1.1.3.1. Annual Percentage N/A Annual Scheme Review completed 25% 25% All internal requests for amendments have been received and draft Indirectly linked to KPI 1A.1 Special Projects Scheme Review (South, North, West, Central) by 30 J scheme with amendments being prepared. Facilitate Spatial (South, North, West, June 2021 (100%) Transformation and Central) Integration.

1.1.3.2 Review of the Percentage N/A Review of the Planning Bylaw by 30 25% 25% Final draft is being vetted by legal for public participation process Indirectly linked to KPI 1A.1 Planning Bylaw June 2021(100%) J Facilitate Spatial Transformation and Integration. 1A. 2. Production of 1.2. Ensure the long 1.2.1. Regular state of 1.2.1.1. Produce an Percentage 100% Produce the State of Biodiversity 40% 40% The project is on track as per the project plan. Step 1: Data DIRECT LINK: Prgm1.2 Ensure the Annual State of term sustainability of biodiversity reporting annual State of report, submit to the Economic J collection – Complete. Step 2: Produce data tables and graphs, the long term sustainability of Biodiversity (SOB) the natural resource Biodiversity report Development & Planning committee including "Proportion of biodiversity priority area protected" (National the natural resource base; Prj Treasury Indicator 4.21). Begin draft write-up for report. – Complete. Report for base for noting, present at the Biodiversity Step 3: Initiate procurement processes by drafting necessary 1.2.1. Regular state of dissemination to forum and dissemination to procurement documentation. – Complete (40%) biodiversity reporting. stakeholders. stakeholders by 30 June DIRECT LINK KPI 1A. 2. 2021(100%). Production of the Annual State of Biodiversity (SOB) Report for dissemination to stakeholders. INDIRECT LINKS: Prgm1.2. Ensure the long term sustainability of the natural resource base; PRJs: 1.2.2. D'MOSS (Durban Metropolitan Open Space System) and Finescale Systematic Conversation Planning (SCP); 1.2.3. Implement large scale programmes to facilitate biodiversity, climate protection, and green job creation 1.2.4.Land Acquisition and rezoning to secure critical environmental assets; 1.2.5. ENV4.11 1A.3. Percentage of Percentage 37,1% Maintain 37.10% of biodiversity 0% 0% Indirect link to 1.2.1.1 Produce biodiversity priority priority area within the metro A an annual State of Biodiversity area within the (ENV4.11 ) for 20/21 financial year. report metro(ENV4.11 )

ENV4.21 1A.4. Percentage of Percentage 7,10% Maintain 7.10% of biodiversity 0% 0% Indirect link to 1.2.1.1 Produce biodiversity priority priority areas protected (ENV4.21 A an annual State of Biodiversity areas protected )7.10% for 20/21 financial year. report (ENV4.21 )

1.2.2. Prepare D'MOSS 1.2.2.1. Publish and Percentage N/A 1. Update the Municipality's 25% 25% Partnership with the South African National Biodiversity Indirectly Linked: KPI 1A. 2. (Durban Metropolitan maintain D'MOSS Systematic Conservation J Institute relating to provision of historic and generation of new Production of the Annual State Open Space System) and the finescale Assessment (SCA) to incorporate biodiversity information initiated. Prioritized list of properties of Biodiversity (SOB) Report for and Finescale Systematic changes to the natural resource requiring sampling provided to SANBI. The data from summer dissemination to stakeholders. Systematic Conservation Plan. base and include new biodiversity sampling will provide much needed biodiversity feature data Conservation Planning information by 30 June 2021(100%). for Systematic Conservation Assessment (SCP), to guide development. 1A Develop, manage and regulate the Built and Natural Environment

Sect National SFA National Performance Programme Project Sub-project Unit of Baseline as at Annual target for 2020/2021 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken Comment Links or KPA Treasury Indicator (Output measure 30 June 2019 Target as at 30 Actual as at 30 to improve Ref No. level only) September September Performance 2020 2020

1.2.3. Implement large 1.2.3.1. Fire and Percentage N/A Implement the Fire and Invasive 15% 15% Meeting minutes, monthly reports, previous annual report Indirectly Linked: KPI 1A. 2. scale programmes to Invasive Species Species Control Programme in 30 J Production of the Annual State facilitate biodiversity, Control Programme. sites across the municipality by 30 of Biodiversity (SOB) Report for climate protection, and June 2021(75%). dissemination to stakeholders. green job creation 1.2.3.2. Community Percentage N/A Implement the Community 25% 25% Work is fully under way at the Buffelsdraai and iNanda Mountain Indirectly Linked: KPI 1A. 2. Reforestation Reforestation Programme to cover 2 J project sites, with all work planned for quarter 1 being achieved. Production of the Annual State Programmes additional sites in Inanda and of Biodiversity (SOB) Report for Buffelsdraai 30 June 2021(85%). dissemination to stakeholders.

1.2.3.3. Working for Percentage N/A Implement the Working for 15% 15% The Invasive Alien Species Facilitator Contract, as well as the The IAS Facilitator Contract, as well Ecosystems Ecosystems Programme in 14 sites J Website Hosting, Updating & Maintenance Contract both came to an as the Website Hosting, Updating & Programme. across the municipality by 30 June end. The Working for Ecosystems Programme has now been rolled Maintenance Contract both came to out on all sites and has entered the second Financial Year, of three. an end. The WFE Programme has 2021(70%) Year End Report was submitted with the Review Report, for the first now been rolled out on all sites and year drafted. Updated list of beneficiaries was compiled and has entered the second Financial submitted to Expended Public Works Programme. The Year, of three. Year End Report was Memorandum of Agreement between the Working for Ecosystems submitted with the Review Report, for Service Provider and the Environmental Planning and Climate the first year drafted. Updated list of Protection Department was submitted to Legal Service Department. beneficiaries was compiled and The Invasive Alien Species Survey & Managed Area Prioritization submitted to EPWP. The MoA Project has not started as the list of acquired properties is still between the WFE Service Provider outstanding. The House Crow Eradication Project is still pending. and the EPCPD, was submitted to Addendum Report to the Bid Adjudication Committee as well as the Legal. The IAP Survey & Managed memorandum to the Deputy Head Environmental Planning and Area Prioritization Project has not Climate Protection Department were prepared. Assistance was started as the list of acquired provided to the ToRs for the Site Auditing Project. Collaboration with properties is still outstanding. The the Department of Environment Forestry and Fisheries - BioSecurity, House Crow Eradication Project is in Invasive Alien Species Inspections was conducted on Pet shops still pending. Addendum Report to the within eThekwini Municipality. An awareness Report on Projects by BAC Committee as well as the eThekwini Municipality, aimed at creating awareness towards MEMO to the Dep Head EPCPD were naming IAPs in Indigenous Languages was drafted. A script for prepared. Assistance was provided to uKhozi FM radio station, by the Invasive Alien Species Facilitator the ToRs for the Site Auditing Project. was drafted and the interview held. Collaboration with DEFF - BioSecurity, in IAS Inspections was 1.2.4. Land Acquisition 1.2.4.1. Acquire land Percentage N/A Obtain Council authority to acquire 25% 25% The properties were prioritized and Council authority was obtained Indirectly Linked: KPI 1A. 2. and rezoning to secure identified for possible properties for acquisition selected J for the next three financial years. Capital budget was confirmed and Production of the Annual State critical environmental acquisition using a prioritisation framework by valuations were requested and are being concluded. The schedule of Biodiversity (SOB) Report for was updated and the meeting was scheduled. assets 30 June 2021(100%). dissemination to stakeholders.

1.2.5. Influence city 1.2.5.1. Strategic Percentage N/A Produce a summary document for 25% 25% Summary document has been completed Indirectly Linked: KPI 1A. 2. planning to address Environmental Phase One of the Strategic J Production of the Annual State environmental Assessment (SEA) Environmental Assessment of Biodiversity (SOB) Report for sustainability and (including the way forward for Phase dissemination to stakeholders. resilience in order to 2) and distribute this to stakeholders ensure that by 30 June 2021(100%). environmental considerations are incorporated into the strategic spatial planning. 1.2.5.2.Durban's Percentage N/A Continue with implementation of the 25% 25% The Annual Report to track progress made for the prioritised Indirectly Linked: KPI 1A. 2. Resilience Strategy prioritised outcomes for Resilience J Outcomes for Resilience Building Option 1 : Collaborative Informal Production of the Annual State Building Option 1 (RBO1 - Settlement Action has been completed. Technical Specification for of Biodiversity (SOB) Report for an Informal Settlement Information Management Solution (ISIMS): Collaborative informal settlement Progress continues to made in these areas of work; 1) Project dissemination to stakeholders. action) for Durban's Resilience Management Monthly Meeting and the biweekly sprint meeting has Strategy, as follows: a) Technical been convened, 2) Phase 2 workplan and the Consolidated Report specification for an Informal have been finalized, 3) Endorsement of the data principles, the Settlements Information engagement with the IMU Management Team has been confirmed and a draft approach for the engagement with the Data Reference Management Solution completed; Group meetings has been compiled. and (b) Monitoring and Evaluation system for RBO developed by 30 June 2021(100%)

SNDB 1.5. Percentage of 1.3. Manage and 1.3.1. Meet stipulated Percentage 100% 99% of Building Plan applications 99% 99. 9% Applications are monitored DIRECT LINK :Prgm 1.3 Building Plan regulate the built processing time frames processed meet statutory J regularly to ensure process is Manage and regulate the built applications processed environment for Building Plan timeframes (30 days for applications followed. environment; Prj 1.3.1 Meet within statutory applications less than 500m² and 60 days for scorecard stipulated processing timeframe of 30 days applications greater than 500m²)for time frames for applications for applications less 2020/21 financial year than 500m² and 60 days for applications greater than or equal to 500m²

1.3.2 Maintain the Number of N/A Average of 15 days taken to provide 15 days 15 days Indirectly linked: 1A.5. 99% of overall time taken to days town planning decision on (PA) J all building plans applications process Planning building plan applications for the finalized within statutory Assessments (PA) for 2020/21 financial year. timeframe of 30 days for building plan applications less than 500m2 applications and 60 days for applications greater than or equal to 500m2 1A Develop, manage and regulate the Built and Natural Environment

Sect National SFA National Performance Programme Project Sub-project Unit of Baseline as at Annual target for 2020/2021 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken Comment Links or KPA Treasury Indicator (Output measure 30 June 2019 Target as at 30 Actual as at 30 to improve Ref No. level only) September September Performance 2020 2020

HS2.22 1A.6. Average number Number of 15,4 days Maintain the average of 20 days time 20 days 15.3 days Applications are monitored Target is achieved and applications are monitored of days taken to days taken to process residential building J regularly to ensure process regularly to ensure process is followed. process residential Plan applications, with a floor area of is followed. building plan <500m² for 2020/21 financial year. applications- <500m2 (HS2.22 )

1A.7. Issue a refusal, 1.3.3. Issue a refusal, Percentage 100% 100% of requisitions for inspection 100% 100% 619 out of 619 buildings assessed and processed within DIRECT LINK: Prgm 1.3 beneficial or certificate beneficial or certificate responded to within 14 days of date J 14 days from date of receipt of the requisition from the Manage and regulate the built of occupancy within 14 of occupancy within 14 that the inspection is required for customer, which equates to 100% turn around time. environment Prj 1.3.3 Issue a days from date of days from date of 2020/21 financial year. refusal, beneficial or certificate requirement for requirement for of occupancy within 14 days inspection inspection from date of requirement for inspection

1A.8.Identification, Number New KPI - Implementation of programmes 15 18 5 buildings profiled, 8 DIRECT LINK:1.3.4.1 Profiling facilitation, monitoring Baseline being relating to problem buildings by 30 J contravention notices of identified problem buildings. and determined June 2021(68) issued and 5 multi 1.3.4.2 Facilitate the service of closure/rehabilitation/r disciplinary operations contravention notices on e-purpose and/or re- carried out, equates to 18 offending building owners by use of Problem in total. affected departments.1.3.4.3 Buildings Undertake integrated joint operations on identified problem buildings.1.3.4.4 1.3.4 Identify, facilitate, 1.3.4.1 Profiling of Number N/A 16 profiling reports by 30 June 2021 4 5 Overachieved due to DIRECTClosure, rehabilitation,LINK: KPI 1 A.9 profile, monitor and turn identified problem J additional building that Identification, facilitation, around problem buildings. needed to be profiled due monitoring and buildings. to the need on the ground. closure/rehabilitation/re- purpose and/or re-use of Problem Buildings 1.3.4.2 Facilitate the Number N/A 24 contravention notices served by 6 8 Overachieved due to 2 x DIRECT LINK: KPI 1 A.9 service of affected departments by 30 June J Additional buildings that Identification, facilitation, contravention notices 2021 needed to be served with monitoring and on offending building contravention notices due closure/rehabilitation/re- owners by affected to non-compliance on the purpose and/or re-use of departments. ground. Problem Buildings

1.3.4.3 Undertake Number N/A Multi disciplinary operations on 20 5 5 Copies of attendance registers. DIRECT LINK: KPI 1 A.9 integrated joint problem buildings by 30 June 2021 J Identification, facilitation, operations on monitoring and identified problem closure/rehabilitation/re- buildings. purpose and/or re-use of Problem Buildings 1.3.4.4 Closure, Number N/A 8 identified problem buildings 0% 0% DIRECT LINK: KPI 1 A.9 rehabilitation, closed/rehabilitated by 30 June 2021 A Identification, facilitation, repurpose and/or re- monitoring and use of problem closure/rehabilitation/re- buildings. purpose and/or re-use of Problem Buildings 1A.9.A full Statement 1.3.5 Provide an Percentage 100% A full Statement or spot Summons 100% 100% Lockdown challenges were managed and targets achieved DIRECT LINK :Prgm 1.3 or spot Summons Enforcement and submitted to Metro Police within 21 J Manage and regulate the built submitted to Metro Prosecution response days for 100% of cases for 2020/21 environment; Prj 1.3.5 Provide Police within 21 days to Citywide Programs financial year. an Enforcement and for 100% of all (a) Clean My City Prosecution response to prosecuted cases Campaign (b) Citywide Programs (a) UMZ Clean My City Campaign (b) UMZ

1B Climate 1B.1 Implement 1.4. Develop and 1.4.1. Implementation Percentage 100% Implementation of the planned DAC 17% 17% All steps laid out in the project plan for this KPI were achieved: two DIRECT LINK: Prg 1.4. Response Durban Adaptation implement a Municipal of the Durban work programme with local & J online webinars servicing the Miji Bora learning exchange were Develop and implement a Planning Charter (DAC) work Climate Response Adaptation Charter international partners complete by completed and have been written up for the annual report, the Municipal Climate Protection Central KwaZulu-Natal Climate Change Compact met online with the programme with local Programme (DAC). 30 June 2021(100%). Mpumalanga Compact and communications have been posted on Programme, Prj 1.4.1. and international the DAC website. Implementation of the Durban partners Adaptation Charter (DAC).,

1B.2 Develop Sector 1.4.2. Facilitate the Percentage 100% Complete development of sector 28% 28% All steps have been achieved during Q1 as laid out in the project DIRECT LINK: Prg 1.4. based implementation implementation of the based implementation plans for the J plan for this KPI: process to develop full implementation plan for this Develop and implement a plans for DCCS Durban Climate DCCS by 30 June 2021(100%) KPI is on track with budget spend on track to. During the quarter, the Municipal Climate Protection theme-specific stakeholder engagements were concluded and Change reports produced; secretariat support was provided for the DCCS Programme, Prj 1.4.2. Strategy(DCCS) and governance framework with all three tiers sitting during the quarter Facilitate the implementation of Associated Climate (virtually), GEC implementation continued on track with all budget the Durban Climate Change Action Plan spend up to date and support for C40 engagement was completed, Strategy(DCCS) with the highlight being the launch of the Durban Climate Action Plan. 1B Climate 1.4. Develop and Response implement a Municipal Planning Climate Response Programme

Sect National SFA National Performance Programme Project Sub-project Unit of Baseline as at Annual target for 2020/2021 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken Comment Links or KPA Treasury Indicator (Output measure 30 June 2019 Target as at 30 Actual as at 30 to improve Ref No. level only) September September Performance 2020 2020

1B.3 Completion of the 1.4.3. Updating of the Percentage 100% Completion of the 2019 (calendar 25% 25% DIRECT LINK: Prg 1.4. 2019 (calendar year) annual greenhouse gas year) GHG emissions inventory for J Develop and implement a GHG emissions for the emissions inventory eThekwini Municipality by 30 June Municipal Climate Protection eThekwini 2021(100%) Programme, Prj 1.4.3. Updating Municipality. of the annual greenhouse gas emissions inventory Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 2 - Developing a Prosperous, Diverse Economy and Employment Creation Plan Owner - Phillip Sithole Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

Local 2A. Providing 2A.1. Provide Economic Percentage 100% achieved of 100% Achievement of 16.67% 16.67% Direct link: Economic Economic Intelligence and a SDBIP projects Economic Intelligence and J 2.1.1. Provide economic intelligence Development Leadership Strategic Economic a Strategic Economic (LED) and Framework as outlined in Framework by 30 June Intelligence the SDBIP 2020/21 2021

2.1. Provide Economic 2.1.1. Provide 2.1.1.1. Produce four Percentage N/A Production of 4 EDGE 25% 25% Direct link to KPI 2A.1. Provide Intelligence and a economic EDGE Publications that Publications, each having a J Economic Intelligence and a Strategic Strategic Economic intelligence feature topical economic special focus area that also Economic Framework as outlined in the Framework news items that may have includes the state of the SDBIP 2020/21 an impact on the City and economy for each of the 4 to assist in decision quarters in 2020/21,All Indirect link to KPI 2A.2 The number of making. publications to also be jobs created through the municipality's uploaded onto new Data local economic development initiatives Portal. (100%) including capital projects

2.1.1.2. Organize four Percentage N/A Hosting of 4 Seminars in 25% 25% Direct link to KPI 2A.1. Provide EDGE Seminars/ events each quarter of 2020/21 J Economic Intelligence and a Strategic based on the topics in the Financial year based on the Economic Framework as outlined in the EDGE publications that topics from the EDGE SDBIP 2020/21 feature speakers who are publications. (100%) expert in the particular Indirect link to KPI 2A.2. The number of themes highlighted for the jobs created through the municipality's quarter. local economic development initiatives including capital projects

2.1.1.3. State of the Number N/A Electronic Report on the 0 0 Direct link to KPI 2A.1. Provide Economy Report State of the eThekwini A Economic Intelligence and a Strategic Presentation that economy finalised by 30 Economic Framework as outlined in the describes the global, June 2021 (1) SDBIP 2020/21 national and local economic, social and Indirect link to KPI 2A.2 The number of demographic indicators jobs created through the municipality's for the current SDBIP local economic development initiatives period under review. including capital projects

2A.2 The number of jobs Number 20,255 jobs Achievement of 20,755 jobs 5193 0 Indirect link: created through the created through the City's local L 2.1.1. Provide economic intelligence municipality's local economic development economic development initiatives and capital initiatives including projects by 30 June 2021. capital projects

2A.3 Facilitation of the 2.2 Innovation 2.2.1. Facilitation of 2.2.1.1. Facilitation of Percentage 100% achieved of Hosting of the Innovation 0% 0% Direct link: PRJ 2.2.1 Facilitation of innovation Programme Programme Innovation Innovation Programme SDBIP projects Challenge Programme and A Innovation Programme Programme that guides innovation and the Annual Innovate development of the Summit by 30 June Direct link to KPI 2A.3 Facilitation of the ecosystem in the region 2021.(100%) innovation Programme through the Innovation Challenge Programme, the Annual Innovate Summit and to seek new partnerships. Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2B. Durban 2B.1 Undertake Foreign Percentage New KPI - 100% Achievement of 25% 25% Direct Link : Investment Direct Investment (FDI) Baseline being Durban Investment J 2.3 Investment Promotion and Marketing Promotion, promotion and facilitation determined Promotion strategy by 30 2.4 Investment Facilitation and Servicing and FDI as outlined in the Durban June 2021 2.5 Policy Support and Advocacy facilitation / Investment Promotion retention. Strategy and Implementation Plan in order to win new investment in the eThekwini municipal region.

2.3 Investment 2.3.1. Develop and 2.3.1.1 Implementation of Percentage N/A Listing and awareness of 25% 25% Direct Link : KPI 2B.1 Undertake Promotion and position the Invest Investment Promotion and investment marketing J Foreign Direct Investment (FDI) Marketing Durban brand image Marketing Strategy. materials, channels and promotion and facilitation as outlined in activations quarterly. the Durban Investment Promotion (100%) Strategy and Implementation Plan in order to win new investment in the eThekwini municipal region.

2.3.2 Investment 2.3.2.1 Leverage off and Percentage N/A Quarterly list of Events 25% 25% Direct Link : KPI 2B.1 Undertake Marketing of Durban engage with the tabled to Council by 30 J Foreign Direct Investment (FDI) with partners Diplomatic Community, June 2021 (100%) promotion and facilitation as outlined in DIRCO, and form the Durban Investment Promotion partnerships with entities Strategy and Implementation Plan in & stakeholders both local order to win new investment in the and national. eThekwini municipal region.

2.3.3 Research and Percentage N/A Provide a report to the 25% 25% Direct Link : KPI 2B.1 Undertake Identify an Investor Team on Global Best J Foreign Direct Investment (FDI) Tracking System Practices related to promotion and facilitation as outlined in (ITS) for the Unit Investor Tracking the Durban Investment Promotion systems.(100%) Strategy and Implementation Plan in order to win new investment in the eThekwini municipal region.

2.4 Investment 2.4.1 Generate 2.4.1.1. Identify and Percentage N/A Annual report on investor 25% 25% Direct Link : KPI 2B.1 Undertake Facilitation and investor target list engage the list of (Foreign target list per sector and J Foreign Direct Investment (FDI) Servicing per sector (Maritime Direct Investment) FDI on investors engaged/ promotion and facilitation as outlined in & Logistics,Agri- targeted key sectors facilitated, including SMME the Durban Investment Promotion processing,Automoti opportunities Strategy and Implementation Plan in ve and allied identified.(100%) order to win new investment in the Industries, Life eThekwini municipal region. Sciences,ICT & BPS, Tourism & Asset Development), target these and facilitate investments as they materialise.

2.4.2 Ongoing Percentage N/A Annual report on engaged 25% 25% Direct Link : KPI 2B.1 Undertake engagement and existing FDI and SMME J Foreign Direct Investment (FDI) communication on value chain opportunities promotion and facilitation as outlined in the existing FDI and identified.(100%) the Durban Investment Promotion identification of Strategy and Implementation Plan in SMME value chain order to win new investment in the opportunities eThekwini municipal region.

2.5 Policy Support and 2.5.1 Promote and Percentage N/A Draft Report on current 25% 25% Direct Link : KPI 2B.1 Undertake Advocacy update Investment incentives package tabled J Foreign Direct Investment (FDI) Incentives to ECOD biannually and promotion and facilitation as outlined in stakeholders the Durban Investment Promotion engaged.(100%) Strategy and Implementation Plan in order to win new investment in the eThekwini municipal region. Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.5.2 Investment Percentage N/A 20/21 Investment Climate 25% 25% Direct Link : KPI 2B.1 Undertake Climate Survey Survey Report .(100%) J Foreign Direct Investment (FDI) promotion and facilitation as outlined in the Durban Investment Promotion Strategy and Implementation Plan in order to win new investment in the eThekwini municipal region.

2C Leverage, 2C.1 Implement a set of Percentage 83% achieved of Implement a set of key 13.56% 13.56% Direct Link: PRG 2.6.Catalytic Projects Influence and key Catalytic Projects in SDBIP projects Catalytic Projects in the J Facilitate Key the eThekwini Municipal eThekwini Municipal region infrastructure region by 30 June 2021 (29,50%) Development and Maximise the Local Benefits

2.6 Catalytic Projects 2.6.1. Point 2.6.1.1 Inner City/Point Percentage N/A 34% achievement of 25% 25% Direct link to KPI 2C.1 Implement a set Waterfront Waterfront Development milestones as outlined in J of key Catalytic Projects in the eThekwini Project-Watermain the Project Plans for the Municipal region Upgrades, inclusive of Waterfront upgrades to Public Realm Mahatma ensure the area is fully Gandhi Rd and Anton development to attract Lembede St. further investment and economic growth.

2.6.1.2 Point Waterfront Percentage N/A 100% achievement of 100% 100% Direct link to KPI 2C.1. Implement a set Development Project - milestones as outlined in J of key Catalytic Projects in the eThekwini Promenade Extension the Project Plans for the Municipal region Promenade development to provide an extended area for tourists and shoppers.

2.6.2 Centrum Site 2.6.2.1 Specialist studies Percentage N/A 12% achievement of 3% 3% Direct link to KPI 2C.1. Implement a set Development (Land clearance, PPP milestones as outlined in J of key Catalytic Projects in the eThekwini Strategy and Bulk the Project Plan in order to Municipal region Infrastructure inform future development requirements) potential of the site.

2.6.3 Ntshongweni - 2.6.3.1 Upgrades to Percentage N/A Appointment of a contractor 0% 0% Direct link to KPI 2C.1. Implement a set Road upgrade Kassier to do the road upgrades as J of key Catalytic Projects in the eThekwini per MOA (10%) Municipal region

2.6.4. Cato Ridge - 2.6.4.1 Bulk infrastructure Percentage N/A Conclusion of Infrastructure 0% 0% Direct link to KPI 2C.1. Implement a set Road Upgrade for Phase 1 Agreements for Phase 1 to A of key Catalytic Projects in the eThekwini facilitate Preparation Municipal region Funding (10%) Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.6.5. The 2.6.5.1. Old North Coast Percentage N/A 30% achievement of 5% 5% Direct link to KPI 2C.1. Implement a set Brickworks Rd Upgrade to four lanes milestones as outlined in J of key Catalytic Projects in the eThekwini Development - Road from Chris Hani to the Project Plan in order to Municipal region Sneezewood Roads to build the Old North Coast ease traffic congestion. Road in support of the Brickworks development

2.6.6 Midway 2.6.6.1 Construction of Percentage N/A 60% achievement of 15% 15% Direct link to KPI 2C.1. Implement a set Crossing Midway Crossing Mall, milestone as outlined in the J of key Catalytic Projects in the eThekwini Newlands Express Way & project plan in the building Municipal region Go! Durban Infrastructure of the municipal supporting infrastructure for the Midway Crossing Mall

2.6.7 Rivertown 2.6.7.1 Rivertown Public Percentage N/A 35% achievement of 20% 20% Direct link to KPI 2C.1. Implement a set Pavement Realm Upgrade milestones as outlined in J of key Catalytic Projects in the eThekwini the Project Plan in order to Municipal region improve the public realm of the area.

2.6.8 Virginia Airport 2.6.8.1 Specialist studies Percentage N/A 12% achievement of 3% 3% Direct link to KPI 2C.1. Implement a set Redevelopment (Land clearance, PPP milestones as outlined in J of key Catalytic Projects in the eThekwini Strategy and Bulk the Project Plan in order to Municipal region Infrastructure appoint prospective requirements) developer towards the development

2C.2 Support and Percentage 75% achieved of Implement a set of key 25% 25% Direct Link : maintain the Renewal of SDBIP projects Strategic Projects for Urban J 2.7 Urban renewal Important Economic Renewal in the eThekwini Areas Municipal region by 30 June 2021 (100%)

2. C. 2.7 Urban renewal 2.7.1 Implement a 2.7.1.1 Support the Percentage 100 % achieved Implement a set of key 25% 25% Direct link to K2C.2 Support and Leverage, set of key strategic implementation of the of SDBIP projects Strategic Projects for Urban J maintain the Renewal of Important Influence and projects to support Inner City Local Area Plan Renewal in the Inner City Economic Areas Facilitate Key the renewal of the and Regeneration and eThekwini infrastructure inner city. Strategy with a set of key Region.(100%) Development strategic projects. and Maximise the Local Benefits

2.7.2.Implement a 2.7.2.1 Central Beachfront Percentage 100 % achieved of Facilitate a set of key 25% 25% Direct link to 2C.2 Support and maintain set of key strategic Renewal and SDBIP projects strategic projects for the J the Renewal of Important Economic projects for the Maintenance upgrade and maintenance Areas renewal and upkeep the Central Beach of the central Front.(100%) beachfront.

2D. 2D.1 Trade and Sector Percentage 99.91% achieved Trade and Sector 24.58% 24.58% Direct Link: PRG 2.8 Stimulate Key Enterprise Development through of SDBIP projects Development through J Sectors that Promote Economic Growth and Sector sectors that promote sectors that promote and Create Jobs Through Providing Development economic growth and economic growth and Support for Prioritizes Sectors create jobs through create jobs through providing support for providing support for prioritized sectors in the prioritized sectors in the eThekwini Municipal eThekwini Municipal region region by 30 June 2021.(100%) Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.8 Stimulate Key 2.8.1. Automotive 2.8.1.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Sectors that Promote and Components Automotive Sector and Implementation of J Development through sectors that Economic Growth and Manufacturing Components Automotive Sector and promote economic growth and create Create Jobs Through Sector Development Manufacturing Manufacturing jobs through providing support for Providing Support for Support Development Development Programmes prioritized sectors in the eThekwini Prioritized Sectors Programmes to support through Durban Automotive Municipal region the development and Cluster to improve the growth of the sector. competitiveness and value addition in both the local and export markets by 30 June 2021.(100%)

2.8.2. Chemical 2.8.2.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Sector Development Chemical Sector Implementation of the J Development through sectors that Support Development Chemicals Sector promote economic growth and create Programmes to support Development Programmes jobs through providing support for the development and through Durban Chemical prioritized sectors in the eThekwini growth of the sector. Cluster to improve the Municipal region value addition and competitiveness of the sector by 30 June 2021(100%)

2.8.3. Maritime 2.8.3.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Sector Development Maritime Sector Implementation of the J Development through sectors that Support Development Maritime Sector promote economic growth and create Programmes to support Development Programmes jobs through providing support for the development and to improve the sector prioritized sectors in the eThekwini growth of the sector. competitiveness by 30 June Municipal region 2021.(100%)

2.8.4. Furniture 2.8.4.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Sector Development Furniture Sector Implementation of the J Development through sectors that Support Development Furniture Sector promote economic growth and create Programmes to support Development Programmes jobs through providing support for the development and to improve the sector prioritized sectors in the eThekwini growth of the sector. competitiveness by 30 June Municipal region 2021.(100%)

2.8.4.2 Monitor the Percentage N/A Monitor and evaluate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector implementation of the implementation of the J Development through sectors that Furniture Incubator Furniture Incubator promote economic growth and create programmes to train, programmes to train, jobs through providing support for develop and grow develop and grow Furniture prioritized sectors in the eThekwini Furniture Manufacturing Manufacturing Businesses Municipal region Businesses . by 30 June 2021.(100%)

2.8.5 Leather and 2.8.5.1 Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Footwear Leather and Footwear Implementation of the J Development through sectors that Development Sector Development Leather and Footwear promote economic growth and create Support Programmes to support Sector Development jobs through providing support for the development and Programmes to improve the prioritized sectors in the eThekwini growth of the sector. sector competitiveness by Municipal region 30 June 2021.(100%)

2.8.6. Clothing and 2.8.6.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Textile Sector Clothing and Textile Implementation of the J Development through sectors that Development Sector Development Clothing and Textile Sector promote economic growth and create Support Programmes to support Development Programmes jobs through providing support for the growth and to improve the sector prioritized sectors in the eThekwini competitiveness of the competitiveness by 30 June Municipal region sector. 2021.(100%) Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.8.7. Food 2.8.7.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Processing Sector Fair Food Foundation Implementation of the fair J Development through sectors that Development Food processing value food foundation value promote economic growth and create Support chain development chain Development jobs through providing support for Programmes to grow the Programmes to growth the prioritized sectors in the eThekwini value chain. value chain by 30 June Municipal region 2021.(100%)

2.8.8. Business 2.8.8.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Process Outsourcing Business Process implementation of the BPO J Development through sectors that Initiative Outsourcing Initiatives to Development programmes promote economic growth and create develop and growth the to grow and improve the jobs through providing support for sector. sector competitiveness by prioritized sectors in the eThekwini 30 June 2021.(100%) Municipal region

2.8.9. ICT Sector 2.8.9.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Initiatives SmartXchange ICT Implementation of the ICT J Development through sectors that Incubator programmes to Business Incubation promote economic growth and create develop and grow ICT Programmes to grow the jobs through providing support for Businesses and Sector. ICT sector and business by prioritized sectors in the eThekwini 30 June 2021.(100%) Municipal region

2.8.10. Durban 2.8.10.1. Implement the Percentage N/A Facilitate the Development 25% 25% Direct Link : KPI 2D.1 Trade and Sector Leisure, Leisure, Entertainment of Leisure, Entertainment J Development through sectors that Entertainment and and Tourism Sector and Tourism Sector promote economic growth and create Tourism Sector Development Development Programmes jobs through providing support for Development Programmes to develop and businesses by 30 June prioritized sectors in the eThekwini and grow the sector. 2021.(100%) Municipal region

2.8.10.2 Implement Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Precinct management to implementation of Precinct J Development through sectors that improve the safety and Management Support promote economic growth and create competitiveness of the Programmes to improve the jobs through providing support for managed precincts. safety and competitiveness prioritized sectors in the eThekwini of managed precincts by 30 Municipal region June 2021.(100%)

2.8.11. Green 2.8.11.1. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Economy Sector Durban Green Corridor Implementation of the J Development through sectors that Development initiatives as part of the Green Spaces Programme promote economic growth and create Support greening the economy to grow the green economy jobs through providing support for and transition to low sector and businesses by prioritized sectors in the eThekwini carborn economy. 30 June 2021.(100%) Municipal region

2.8.11.2. Implement the Percentage N/A Facilitate the 25% 25% Direct Link : KPI 2D.1 Trade and Sector Waste Materials Implementation of the J Development through sectors that Recovery Industry Waste Materials Recovery promote economic growth and create Development Industry Development jobs through providing support for Programmes initiatives Programmes to grow prioritized sectors in the eThekwini as part of the greening the green economy sector and Municipal region economy and transition to business by 30 June low carborn economy 2021.(100%) Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.8.12. Sector 2.8.12.1 Develop and Percentage N/A The management of sector 20% 20% Direct Link : KPI 2D.1 Trade and Sector Advisory Programme Manage the Sector support programmes J Development through sectors that Programmes advisory advisory services and promote economic growth and create services and information information management to jobs through providing support for management system to improve evidence based prioritized sectors in the eThekwini improve evidence based decision making by 30 June Municipal region sector development. 2021.(100%)

2D.2 Facilitating Industry Percentage 100% achieved of Facilitating Industry Skills 42,25% 42.25% Direct Link: PRG 2.9 Facilitating Skills and Economic SDBIP projects and Economic inclusion by J Industry Skills and Economic Inclusion inclusion as outlined 30 June 2021.(100%) through the projects in the SDBIP for 2020/21

2.9 Facilitating 2.9.1. 2.9.1.1. Develop a Percentage N/A Mentorship programme 40% 40% Direct link to KPI 2D.2. Facilitating Industry Skills and Implementation of programme to ensure the developed to ensure the J Industry Skills and Economic inclusion as Economic Inclusion Empowerment integration of women into integration of women into outlined through the projects in the initiatives the economy (Women the economy by 30 June SDBIP for 2020/21 Empowerment 2021.(100%) Programme)

2.9.1.2. Access to Percentage N/A Conduct Ward Based 40% 40% Direct link to KPI 2D.2. Facilitating information Empowerment Business Empowerment J Industry Skills and Economic inclusion as Workshops to ensure that Workshops so that outlined through the projects in the communities receive communities are SDBIP for 2020/21 information to participate empowered with in the main stream information to meaningfully economy. participate in economic development initiatives by 30 June 2021.(100%)

2.9.1.3. BEE Workshops Percentage N/A Facilitate and coordinate 20% 20% Direct link to KPI 2D.2. Facilitating BEE compliance J Industry Skills and Economic inclusion as workshops by 30 June outlined through the projects in the 2021.(100%) SDBIP for 2020/21

2.9.1.4. Support to Percentage N/A Provide support to 30% 30% Direct link to KPI 2D.2. Facilitating enterprise enterprise development by J Industry Skills and Economic inclusion as 30 June 2021.(100%) outlined through the projects in the SDBIP for 2020/21

2.9.2. Fashion 2.9.2.1. Durban Fashion Percentage N/A 100% Implementation of 60% 60% Direct link to KPI 2D.2. Facilitating Development Fair the Fashion Design J Industry Skills and Economic inclusion as Program Program by 30 June 2021 outlined through the projects in the SDBIP for 2020/21

2.9.3. Creative Arts 2.9.3.1. Arts and Craft Percentage N/A 100% Implementation of 50% 50% Direct link to KPI 2D.2. Facilitating Development Sector Development the Creative Arts J Industry Skills and Economic inclusion as Program Development Program by outlined through the projects in the 30 June 2021 SDBIP for 2020/21 Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.9.4. Construction 2.9.4.1. Construction Percentage N/A 100% Implementation of 45% 45% Direct link to KPI 2D.2. Facilitating Development Development Program the Construction J Industry Skills and Economic inclusion as Program Development Program by outlined through the projects in the 30 June 2021 SDBIP for 2020/21

2.9.5. Tourism 2.9.5.1. Tourism Percentage N/A Provide support to tourism 20% 20% Direct link to KPI 2D.2. Facilitating Development Enterprise Development SMMEs through training, J Industry Skills and Economic inclusion as Program for tourism supplier capacity building, outlined through the projects in the growth, transformation & participation at events and SDBIP for 2020/21 service excellence trade shows & virtual business incubation through the Community Tourism Offices.(CTOs) by 30June 2021.(100%)

2.9.5.2. Rural and eco- Percentage N/A 100% - Identify eco-tourism 25% 25% Direct link to KPI 2D.2. Facilitating tourism product related products existing in J Industry Skills and Economic inclusion as development (Hazelmere Rural & Township areas outlined through the projects in the Dam; Valley of 1000 Hills; and provide support in SDBIP for 2019/20 Umgababa) in order to terms of product increase geographical development, service spread to rural areas and excellence and access to thus increase the number markets by 30 June 2021 of visitors and bed nights spent by tourists for local economic development.

2.9.5.3. Developing Percentage N/A 100% - Identify cultural 25% 25% Direct link to KPI 2D.2. Facilitating cultural and heritage tourism related products J Industry Skills and Economic inclusion as tourism (e.g. Inanda existing in Rural & outlined through the projects in the Heritage Route), to Township areas and SDBIP for 2020/21 develop under-utilised provide support in terms of areas of historical, cultural product development, and environmental service excellence and significance as tourist access to markets by 30 attractions. June 2021

2.9.5.4. Promoting Percentage N/A Identifying and developing 25% 25% Direct link to KPI 2D.2. Facilitating SMMEs through tourism platforms for access, e.g. J Industry Skills and Economic inclusion as by creating platforms for development of the Durban outlined through the projects in the access to markets. Shop Initiative to showcase SDBIP for 2020/21 tourism related products offered by tourism SMMEs by 30 June 2021.(100%)

2D.3 Managing the 2.10 Managing the 2.10.1. Provide 2.10.1.1. Provide Percentage 100% achieved of Managing the Informal 25% 25% Direct Link: PRJ 2.10 Provide support to Informal Economy by Informal Economy support to the infrastructure support and SDBIP projects Economy by providing an J the informal economy providing an enabling informal economy development to informal enabling platform for the platform for the local trade local informal sector during informal sector by 2020/21 Financial implementing a set of year.(100%) operational and management initiatives.

2D.4 Managing the Bulk 2.11 Managing the 2.11.1 Provision of 2.11.1.1. Provide a Number New unit of System and Facilities 77 77 Direct Link: PRJ 2.11.1 Provision of Fresh Produce Market by Bulk Fresh Produce Trading Platform and trading platform for the measure - no availability to enable Fresh J Trading Platform and enhancement of providing an enabling Market enhancement of Fresh Produce Market baseline Produce sales total number facility. platform for businesses facility. of trading days achieved by in the Fresh Produce 30 June 2021.(300) Direct link to KPI 2D.4 Managing the sector. Bulk Fresh Produce Market by providing an enabling platform for businesses in the Fresh Produce sector. Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2D.5 Enterprise Percentage 100% achieved of 100% Achievement of 30% 30% Direct Link to: PRG 2.12 Enterprise Development SDBIP projects SDBIP Targets by end June J Development 2021.

2.12 Enterprise 2.12.1. Facilitate 2.12.1.1. Enterprise Percentage N/A 100% achievement of 25% 25% Direct link to KPI 2D.5 Enterprise Development strategic Development and Enterprise Development J Development partnerships Business Linkages and Business Linkages by (including public- 30 June 2021 private partnerships) to support Enterprise Development

2.12.1.2. Strategic Percentage N/A 100% achievement of 25% 25% Direct link to KPI 2D.5 Enterprise Partnerships Strategic Partnerships by J Development 30 June 2021

2.12.2. Provision of 2.12.2.1. Durban Percentage N/A Facilitate Durban Business 50% 50% Direct link to KPI 2D.5 Enterprise Support Services to Business Fair and Fair and Regional Business J Development Small Enterprises Regional Business Fairs Fairs by 30 June and Cooperatives 2021.(100%)

2.12.2.2. Rural and Percentage N/A Participate in the 15% 15% Direct link to KPI 2D.5 Enterprise Township Retail development of Retail J Development Development (Retail Centres for businesses centres and spaza shops), operating in Rural and aimed at the economic Township areas through revitalisation of these mentorship and training areas to support the programmes by 30 June development of Small 2021.(100%) Enterprises, cooperatives and Small, Micro and Medium Enterprises 2.12.2.3. Access to Percentage N/A 100% achievement of 20% 20% Direct link to KPI 2D.5 Enterprise finance access to finance advisory J Development services, training provision to SMMEs and Co- operatives and consultations with Developmental Finance Institutions for the proposed financial assistance required by SMMEs and Co- operatives by 30 June 2021

2.12.2.4. Sister Cities Percentage N/A Hosting of the international 70% 70% Direct link to KPI 2D.5 Enterprise Programme Participation of the African J Development Designer Fashion Fair 2020, Co-ordination of the African Renaissance Conference and Festival, Participation in the International Trade Platform abroad by 30 June 2021 (100%)

2.12.2.5. Ink Construction Percentage N/A 100% completion of 35% 35% Direct link to KPI 2D.5 Enterprise Incubation Program Construction Incubation J Development programme by 30 June 2021 Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.12.2.6. Access to Percentage N/A Access to Capacity 20% 20% Direct link to KPI 2D.5 Enterprise Capacity Building Building interventions for J Development Interventions through Co-operatives through various soft and technical various non-technical, skills transfer and access technical skills transfer, to markets through mentorship, incubation and available marketing access to markets through platforms. available marketing platforms. (100%)

2.12.3 Agri-business 2.12.3.1 Crop Production Percentage N/A Implement tunnel farms by 10% 10% Indirect link to KPI 2D.5 Enterprise Tunnel Farms (Rural and 30 June 2021 (60%) J Development Township Cato Ridge Ward 04)

2D.6 Percentage of 2.13 Review Business 2.13.1 Notify the Percentage 94% of applicants 90% of applicants notified 90% 90% Direct Link to: PRG 2.13 Review applicants notified of License regulatory applicant of the notified of the of the outcome of the J Business License regulatory framework Business Licence framework and outcome of the outcome of the Business Licence and processes application outcome processes business license Business Licence Application within 30 within 30 days of receipt application within 30 Application within working days of receipt of Direct link to KPI 2D.6 Percentage of of application. working days of 30 working days of the application during applicants notified of Business Licence receipt of the receipt of the 2020/21 Financial Year application outcome within 30 days of application application receipt of application.

2D.7 Support, market Percentage 100% achieved of Support, market and 21.25% 21.25% Direct link: PRG 2.14 Special Purpose and promote the local SDBIP projects promote the local film J Vehicle Support, Market and Promote film industry via the industry by 30 June Local Film and Digital Media Industry projects as outlined in 2021.(100%) the SDBIP for 2020/21

2.14 Special Purpose 2.14.1. Marketing & 2.14.1.1. Implementation Percentage N/A Implementation of the film 25% 25% Directly linked to KPI 2D.7 Support, Vehicle to Support, Communications of the annual Marketing services marketing strategy J market and promote the local film Market and Promote and Communications Plan as per approved plan by industry via the projects as outlined in the Local Film and Digital to increase awareness of June 2021.(100%) SDBIP for 2020/21 Media Industry the eThekwini region as a film production hub and increase local film production activity.

2.14.2. Market 2.14.2.1. Implementation Percentage N/A Implementation of the MOA 25% 25% Direct link to KPI 2D.7 Support, market Access and of the Annual Market with Durban Film Mart J and promote the local film industry via Audience Access and Audience Institute by 30 June the projects as outlined in the SDBIP for Development Development Programme 2021.(100%) 2020/21 to increase market penetration of local content on the continent and globally, grow industry networks, and grow audience consumption of local content. Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.14.3. Development 2.14.3.1. Percentage N/A Final Report: Economic 20% 20% Direct link to KPI 2D.7 Support, market Programmes Production Hub Incentive Impact Assessment, J and promote the local film industry via and Transformation Polity Recommendations for the projects as outlined in the SDBIP for Production Hub Incentive 2020/21 and Transformation Policy, by 30 June 2021.(100%)

2.14.4. Film Services 2.14.4.1. Implement Percentage N/A Implementation of SCOUT 15% 15% Direct link to KPI 2D.7 Support, market Annual Film Services Programme by 30 June J and promote the local film industry via Programme to increase 2021.(100%) the projects as outlined in the SDBIP for activities in services 2020/21 sector and position eThekwini as a competitive film-friendly City.

2E. 2E.1 Support the Percentage 100% achieved of Support the Tourism Sector 12.5% 12.88% Over achieved as we Direct Link: PRG 2.15 Tourism Developing a Tourism Sector through SDBIP projects through the creation of J are conducting a full Marketing Competitive the creation of global global awareness, inspection including Tourism awareness, partnership- partnership-building and an covid 19 health and Sector building and an increase increase of spending and safety protocols. of spending and visitor visitor numbers in the numbers in the eThekwini Municipal region eThekwini Municipal by 30 June 2021.(100%) region

2.15 Tourism 2.15.1. Expansion of 2.15.1.1. Brand and Percentage N/A Reports detailing the 25% 25% Direct link to KPI 2E.1 Support the Marketing the Tourism Sector destination positioning impact of the specific J Tourism Sector through the creation of through profiling of project during 2020/21 global awareness, partnership-building various precincts of the Financial year100%) and an increase of spending and visitor City numbers in the eThekwini Municipal region

2.15.1.2. Conduct site Number N/A 100 sites inspected to 25 31 Over achieved as we Direct link to KPI 2E.1 Support the inspections for verification ensure compliance with by- J are conducting a full Tourism Sector through the creation of of product quality as a laws by 30 June 2021 inspection including global awareness, partnership-building tourist offering covid 19 health and and an increase of spending and visitor safety protocols. numbers in the eThekwini Municipal region

2.15.1.3. Conduct 4 socio Number N/A Four Socio-economic 1 1 Direct link to KPI 2E.1 Support the economic impact impact assessment J Tourism Sector through the creation of assessments conducted by 30 June 2021 global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region

2.15.1.4. Enhance the Percentage N/A Report detailing number of 25% 25% Direct link to KPI 2E.1 Support the perception of Durban as a visits/hits, etc. on the J Tourism Sector through the creation of tourism destination Durban website and global awareness, partnership-building online/web presence number of information and an increase of spending and visitor globally queries by 30 June numbers in the eThekwini Municipal 2021.(100%) region

2.15.1.5. Radio, TV and Percentage N/A Report listing the nature 25% 25% Direct link to KPI 2E.1 Support the print communications and number of J Tourism Sector through the creation of nationally & globally communications through global awareness, partnership-building (SABC Radio, TV, Print the various media and an increase of spending and visitor media and CNBC) resources by 30 June numbers in the eThekwini Municipal 2021.(100%) region 2.15.1. Expansion of the Tourism Sector

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.15.1.6. Strategically Percentage N/A Report Outlining the nature 25% 25% Direct link to KPI 2E.1 Support the position the city of Durban and number of marketing J Tourism Sector through the creation of as a must visit tourism initiatives in UK, Europe global awareness, partnership-building destination in UK, Europe and Americas Market by and an increase of spending and visitor and America 30 June 2021.(100%) numbers in the eThekwini Municipal region

2.15.1.7. Strategically Percentage N/A Report Outlining the nature 25% 25% Direct link to KPI 2E.1 Support the position the city of Durban and number of marketing J Tourism Sector through the creation of as a "must-visit tourism initiatives in Asia, global awareness, partnership-building destination" in Asia, Australasia and Middle and an increase of spending and visitor Australasia and Middle East Market by 30 June numbers in the eThekwini Municipal East 2021.(100%) region

2.15.1.8. Strategically Percentage N/A Report Outlining the nature 25% 25% Direct link to KPI 2E.1 Support the position the city of Durban and number of marketing J Tourism Sector through the creation of as a "must-visit tourism initiatives in Africa Market global awareness, partnership-building destination" in Africa (e.g. (e.g. South Africa, and and an increase of spending and visitor South Africa, and SADC) SADC) by 20 June numbers in the eThekwini Municipal 2021.(100%) region

2.15.2 Provision of 2.15.2.1. Brochure Percentage N/A Brochures Distributed by 0% 0% Direct link to KPI 2E.1 Support the information and Distribution 30 June 2021.(100%) A Tourism Sector through the creation of tourism services global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region

2.15.2.2. Conference Percentage N/A support rendered to 0% 0% Direct link to KPI 2E.1 Support the Support Conferences by 30June A Tourism Sector through the creation of 2021.(100%) global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region

2.15.2.3. Cruise Industry Percentage N/A Support provided to the 0% 0% Direct link to KPI 2E.1 Support the support Cruise Industry by 30 June A Tourism Sector through the creation of 2021.(100%) global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region

2.15.2.4. Domestic Trade Percentage N/A Trade and Consumer 0% 0% Direct link to KPI 2E.1 Support the and Consumer travel Travel Shows Attended by J Tourism Sector through the creation of shows 30 June 2021.(100%) global awareness, partnership-building and an increase of spending and visitor numbers in the eThekwini Municipal region

2F. 2F.1 Facilitating Nodal Percentage 59% achieved of Facilitating Nodal 10% 10% Direct link: PRG 2.16 Promoting Facilitating Development through the SDBIP projects Development through the J Investment in Priority Nodes and development implementation of implementation of specific Corridors in priority specific capital projects capital projects in the nodes and in the eThekwini eThekwini Municipal region corridors Municipal region by 30 June 2021 (75%) Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline Annual target for 2020/21 Quarter 1 Target Quarter 1 Actual Indicator Reason For Measures Taken to Comment Links Treasury (Output level only) measure as at 30 as at 30 Variance improve Performance Ref No. September 2020 September 2020

2.16 Promoting 2.16.1. Facilitating Percentage N/A 75% implementation of 10% 10% Direct link to KPI 2F.1 Facilitating Nodal Investment in Priority Township Nodal Town Centre Projects by 30 J Development through the implementation Nodes and Corridors Development June 2021 of specific capital projects in the through the eThekwini Municipal region implementation of specific capital projects in the eThekwini Municipal region.

2.16.2. Facilitating 2.16.2.1. Hammersdale Percentage N/A 75% implementation of 10% 10% Directly link to KPI 2F.1 Facilitating the development of Waste water Treatment Priority Nodes and J Nodal Development through the Green- and Brown Corridors Development implementation of specific capital Fields areas through Projects by 30 June 2021 projects in the eThekwini Municipal the implementation region of specific capital projects in the eThekwini Municipal area.

2.16.2.2. King Edward Percentage N/A 75% Facilitation of King 10% 10% Directly link to KPI 2F.1 Facilitating Mixed Use Development Edward Precinct Planning J Nodal Development through the by 30 June 2020 implementation of specific capital projects in the eThekwini Municipal region

2G. 2G.1 Facilitating 2.17 Ensuring 2.17.1 Facilitate Percentage 63% achieved of Planning of all selected 5% 5% Direct Link: PRG 2.17 Ensuring Facilitating Sustainable livelihoods township development development of SDBIP projects Participation Economic J township development Sustainable as outlined through the priority economies Action Planning (PEAP) livelihoods projects in the SDBIP for through the wards and implementation Direct link: KPI 2G.1 Facilitating 2020/21 implementation of of Neighbourhood Sustainable livelihoods as outlined NDPG grant funding Development Partnership through the projects in the SDBIP for for Technical Grants (NDPG) funded 2020/21 Assistance and projects by 30 June 2021 Capital Projects. (20%) Municipal name: eThekwini Municipality Creating a Quality Living Environment Q1 SDBIP: 2020-21 Plan 3A - Creating a Quality Living Environment Plan Owner - Lawrence Pato National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance Ref No. 30 30 September September 2020 2020

Basic service 3A. Meet WS2.11 3A.1 Number of new water 3.6. Address 3.6.1. Address 3.6.1.1. The number of Number 13055 new 2000 new 400 921 The indicator is partially demand driven The indicator is partially demand driven Directly Linked to SPRJ delivery infrastructure and connections meeting Infrastructure Service Backlogs: consumer units provided consumer units consumer units J and the applications were higher than and the applications were higher than 3.6.1.1. The number of consumer units provided with access household minimum backlogs: Water Water with access to AT LEAST provided with provided with expected expected. Will try to factor in the variable to a FREE basic level of potable WATER either by means of service needs standards(WS2.11) a FREE basic level of access to AT LEAST access to AT demand. a yard supply households (ground tank or metered flow limiter and backlogs potable WATER either by a FREE basic level LEAST a FREE connected to a yard tap) or, for informal settlements, by a means of an individual of potable WATER basic level of standpipe within 200m. h.h. yard supply (ground potable WATER by tank or metered flow 30 June 2021 Directly linked to KPI 3A.1 Number of new water limiter connected to a connections meeting minimum (WS2.11) yard tap) or, for informal settlements, by a standpipe within 200m.

WS1.11 3A.2 Number of new sewer 3.6.1.2. The number of Number 10886 new 1500 new 350 1 278 Extra Urine Diversion Toilets were Extra Urine Diversion Toilets were Directly Linked to SPRJ connections meeting consumer units provided consumer units consumer units J installed this quarter. The installations installed this quarter. The installations 3.6.1.2. The number of consumer units provided with access minimum standards with access to AT LEAST provided with provided with are expected to even out over the next 3 are expected to even out over the next 3 to a FREE basic level of SANITATION by means of a UD (WS1.11) a FREE basic level of access to AT LEAST access to AT quarters. quarters. toilet, an existing VIP or, for informal settlements, by means SANITATION by means a FREE basic level LEAST a FREE of a toilet/ablution block within 200m. of a UD toilet, an existing of SANITATION basic level of VIP or, for informal SANITATION by 30 Directly linked to KPI 3A.2 Number of new sewer settlements, by means of June 2021 connections meeting minimum standards (WS1.11) a toilet/ablution block within 200m. 3A.3. The % of non-revenue 3.6.2. Demand 3.6.2.1. The % of non- Percentage 36.85% non-revenue 48% non-revenue 50.5% 0% Sales Data not released as yet Sales Data not released as yet Directly Linked to SPRJ water loss. management revenue water loss. water loss water loss by 30 L 3.6.2.1. The % of non-revenue water loss. June 2021 Directly linked to KPI 3A.3. The % of non-revenue water loss. 3A.4 The percentage of Percentage 84.66% of 82.77% of 82.61% 82.71% Elements of the indicator are demand Elements of the indicator are demand Indirect Link households with access to households with households with J driven and should even out over the next driven and should eve out over the next 3.1.1.1. The number of consumer units provided with access AT LEAST a basic level of access to AT LEAST access to AT three quarters. three quarters. to a FREE basic level of potable WATER either by means of Water a basic level of LEAST a basic a yard supply households (ground tank or metered flow limiter Water level of Water by connected to a yard tap) or, for informal settlements, by a 30 June 2021 standpipe within 200m.

WS3.11 3A.5 WS3.11 Percentage of Percentage 53.68% of 30% of 25% 21.4% The Impact of Covid on this indicator The effect of Covid is The Impact of Covid on this indicator Indirect Link Complaints/Callouts Complaints/Callouts Complaints/Callout L were more severe than anticipated. reducing and the indicator were more severe than anticipated. 3.1.1.2. The number of consumer units provided with access responded to within 24 responded to within s responded to should progress toward the to AT LEAST a FREE basic level of SANITATION by means hours 24 hours within 24 hours target. of a UD toilet, an existing VIP or, for informal settlements, by (sanitation/wastewater) (sanitation/wastewat (sanitation/wastewa means of a toilet/ablution block within 200m. er) ter) for the 2020/21 financial year

WS3.21 3A.6 WS3.21 Percentage of Percentage 80.14% of 40 % of 35% 60.8% Indicator is demand driven Indirect Link: Complaints/Callouts Complaints/Callouts Complaints/Callout J 3.1.1.1. The number of consumer units provided with access responded to within 24 responded to within s responded to to AT LEAST a FREE basic level of potable WATER either by hours (water) 24 hours (water) within 24 hours means of an individual h.h. yard supply (ground tank or (water) for the metered flow limiter connected to a yard tap) or, for informal 2020/21 financial settlements, by a standpipe within 200m. year 3.1.2.1. The % of non-revenue water loss.

WS5.31 3A.7 WS5.31 Percentage of Percentage 99.52% of all 92% of all 90% 93% Indicator is demand driven Indirect Link: 3.1.1.1. The number of consumer units total water connections connections are connections are J provided with access to AT LEAST a FREE basic level of metered metered metered for the potable WATER either by means of an individual h.h. yard 2020/21 financial supply (ground tank or metered flow limiter connected to a year yard tap) or, for informal settlements, by a standpipe within 200m.

3.1.2.1. The % of non-revenue water loss.

3A.8. The percentage of Percentage 75.19% of 73.31% of 73.19% 73.3% Urine Diversion toilet installations were Urine Diversion toilet installations were Indirect Link households with access to households with households with J high for this quarter. The installations are high for this quarter. The installations are 3.1.1.2. The number of consumer units provided with access AT LEAST a basic level of access to AT LEAST access to AT expected to even out over the next 3 expected to even out over the next 3 to AT LEAST a FREE basic level of SANITATION by means Sanitation a basic level of LEAST a basic quarters. quarters. of a UD toilet, an existing VIP or, for informal settlements, by Sanitation level of Sanitation means of a toilet/ablution block within 200m. by 30 June 2021 National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance Ref No. 30 30 September September 2020 2020

3A. 9. The percentage of Percentage 98.53% of estimated 76.03% of 75.91% 75.98% Installations were high in the first quarter Installations were high in the first quarter Indirect Link estimated indigent indigent households estimated indigent J but it expected to even out over the year but it expected to even out over the year 3.1.1.1. The number of consumer units provided with access households with access to with access to a free households with to a FREE basic level of potable WATER either by means of a free basic services: Water basic services: access to a free a yard supply households (ground tank or metered flow limiter Water basic services: connected to a yard tap) or, for informal settlements, by a Water for the standpipe within 200m. 2020/21 financial year

3A. 10. The percentage of Percentage 74.47% of estimated 57.53% of 57.41% 57.58% Installations were high in the first quarter Installations were high in the first quarter Indirect Link estimated indigent indigent households estimated indigent J but it expected to even out over the year but it expected to even out over the year. 3.1.1.2. The number of consumer units provided with access households provided with provided with free households to a FREE basic level of SANITATION by means of a UD free basic services: basic services: provided with free toilet, an existing VIP or, for informal settlements, by means Sanitation Sanitation basic services: of a toilet/ablution block within 200m. Sanitation by 30 June 2021

3A.11. The number of 3.7. Address 3.7.1. Address 3.7.1.1. The number of Number New KPI - No 8 000 connections 2 000 0 Ellipse DA system is not functional, Ellipse DA to be configured Ellipse DA is not functional since Directly Linked to SPRJ connections energised and Infrastructure Service Backlogs: connections energised baseline energised and L shortage of material, CoVid-19 lockdown and made operational, January 2020. Connections cannot be 3.7.1.1. The number of connections energised and captured captured on Ellipse, for backlogs: Electricity Electricity and captured on Ellipse, captured on Ellipse, restrictions contracts for material to be captured. on Ellipse, for provision of electricity to residential dwellings provision of electricity to for provision of electricity for provision of expedited during the financial year. residential dwellings - by to residential dwellings electricity by 30 eThekwini municipality during the financial year. June 2021 Directly linked to KPI 3A.11. The number of connections during the financial year. energised and captured on Ellipse, for provision of electricity to residential dwellings - by eThekwini municipality during the financial year. 3A.12. The percentage of 3.7.1.2. The percentage Percentage New KPI 20% of estimated 20% 29.25% Directly Linked to SPRJ estimated indigent of estimated indigent indigent J 3.2.1.2. The percentage of estimated indigent households households with access to households with access households with with access to free basic services: Electricity free basic services: to free basic services: access to free Electricity Electricity basic services: Directly linked to KPI 3A.12. The percentage of estimated Electricity by 30 indigent households with access to free basic services: June 2021 Electricity

Indirectly linked to KPI 3A. 13. The percentage of households with access to a basic level of electricity within the eThekwini municipal area 3A. 13. The percentage of Percentage 64.65% households 72.78% households 72.26% 67.45% eThekwini connections delayed due to Ellipse DA to be configured Ellipse DA is not functional. Indirect Link households with access to a with access to a with access to a L non functioning Ellipse DA system, and made operational, Connections cannot be captured. Eskom 3.2.1.2. The percentage of estimated indigent households basic level of electricity basic level of basic level of shortage of materials, Covid-19 contracts for material to be connection figures updated. with access to free basic services: Electricity within the eThekwini electricity electricity by 30 lockdown restrictions. Sections of the expedited. Engage with municipal area June 2021. municipality are supplied by Eskom - Eskom. Eskom has budget constraints.

3A.14. Electricity losses 3.7.2. Electricity Percentage 6.48% electricity lost ≤8.5% electricity ≤8.5% 12,75% Fast track stabilization of Not achieved but will achieve next Directly Linked to SPRJ Project 3.7.2. Electricity losses (technical and non- losses (technical as a percentage of lost as a L billing reports quarter as billing reports are expected to (technical and non-technical) as a % of electricity purchases. technical) as a % of and non-technical) electricity purchased percentage of stabilize electricity purchases. as a % of electricity Indirect Link electricity purchased for the 3.7.1.1. The number of connections energised and captured purchases. 2020/21 financial on Ellipse, for provision of electricity to residential dwellings year during the financial year. 3.7.1.2. The percentage of indigent households with access EE1.11 3A.15 Number of dwellings Number 727 783 dwellings 742 168 dwellings 736 164 734164 Ellipse DA system is not functional, Ellipse DA to be configured Ellipse DA is not functional. Indirectto free basic Link: services: 3.7.1.1. Electricity The number of connections energised provided with connections provided with provided with L shortage of material, CoVid-19 lockdown and made operational, Connections cannot be captured. and captured on Ellipse, for provision of electricity to to the mains electricity electricity connections to the restrictions contracts for material to be residential dwellings during the financial year. supply by the municipality electricity grid, expedited (EE1.11 ) supplied by the municipality by 30 June 2020

EE3.11 3A.16 Percentage of Percentage 100% of unplanned 90% of unplanned 90% 14% 1) Staff not available to complete on-site 1) Staff have been assigned Indirectly Linked to PRJ: 3.7.2. Electricity losses (technical unplanned outages that are outages were outages are L capturing due to Covid 19 lockdown. to carry out on-site and non-technical) as a % of electricity purchases. restored to supply within restored to supply restored to supply 2) No proper fault management system capturing. industry standard within industry within industry in place, Project implementation delay, 2) Awaiting decision from timeframes (EE3.11) standard timeframes standard awaiting decision from Supply Chain SCM. timeframes for the Management (SCM) 3) Awaiting ICT to complete 2020/21 financial 3) Challenge to capture on newly NER page. year configured NER page National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance Ref No. 30 30 September September 2020 2020

EE3.21 3A.17 Percentage of Percentage 56.72% planned 20% planned 20% 44.12% Capturing of maintenance hours was Indirectly Linked to PRJ: 3.7.2. Electricity losses (technical Planned Maintenance maintenance maintenance J halted by the unavailability of Ellipse and non-technical) as a % of electricity purchases. Performed (EE3.21 ) performed performed for the Support contract. This contract has since 2020/21 financial been renewed and capturing has year commenced. However, the figure reported here may need to be re- adjusted as there is currently a backlog of maintenance job cards from which the hours are derived.

EE4.12 3A.18 Installed capacity of Mega-Volt 12.34 MW installed 13.13 MVA 13.13 13.13 Indirectly Linked to SPRJs: approved embedded Ampere capacity of installed capacity of J 3.7.2. Electricity losses (technical and non-technical) as a % generators on the municipal embedded embedded of electricity purchases. distribution network generators generators by 30 (EE4.12) June 2021

3A. 19. The percentage of 3.8. Address 3.8.1. Address 3.8.1.1 The % of Percentage 94.48% of 95% of households 95% 100.54% Target was reduced from 100% to 95% Directly Linked to SPRJ households with access to a Infrastructure Service Backlogs: households with access households with with access to a J taking in consideration of the impact of 3.8.1.1 The percentage of households with access to a basic basic level of Refuse backlogs: Cleansing Cleansing & to a basic level of refuse access to a basic basic level of Covid 19 and depots that serviced key level of refuse removal service. Removal Service once a & Solid Waste Refuse Removal removal service once a level of refuse refuse removal for areas were not impacted with closure as week week removal the anticipated by management. Directly linked to KPI 3A. 19. The percentage of households 2020/21financial with access to a basic level of refuse removal service year Indirectly linked to KPI 3A.20. The percentage of indigent households with access to a refuse removal service once a week

3A. 20. The percentage of Percentage 106.06% of indigent 95% of estimated 95% 88.34% Budget to service additional household The unit will seek additional Budget to service additional household Indirect Link estimated indigent households with indigent L was not made available funding from Treasury was not made available 3.8.1.1. The percentage of households with access to a basic households with access to a access to a refuse households with during the mid-term budget level of refuse removal service refuse removal service removal service access to a refuse review once a week removal service once a week for the 2020/21 financial year

3A.21. WASTE RECYCLED Percentage 11.21% solid waste 8% solid waste 7% 12% The Unit achieved 12% due to a drastic Indirect Link as a % of total waste recycled as a recycled as a J increase in Builder's rubble and the 3.8.1.2. The % of municipal landfills in compliance with the disposed at municipal land percentage of total percentage of total inclusion of external recyclers into the Environmental Conservation Act. fill sites. waste disposed waste disposed by recycling formulae 30 June 2021

ENV3.11 3A.22 Percentage of known Percentage 108.35% of known 95% of known 0% 83.53% Indirect Link informal settlements informal settlements informal A 3.8.1.1. The percentage of households with access to a basic receiving integrated waste receiving integrated settlements level of refuse removal service. handling services (ENV waste handling receiving integrated 3.11) services waste handling services for the 2020/21 financial year 3.8. Address 3.8.1. Address 3.8.1.2. The % of Percentage N/A 70% of municipal 70% 0% Statistics was not submitted during Statistics was not submitted Statistics was not submitted during Indirectly linked to KPI 3A.21. WASTE RECYCLED as a % Infrastructure Service Backlogs: municipal landfills in landfills in L reporting time frame by management during reporting time frame reporting time frame by management of total waste disposed at municipal land fill sites. backlogs: Cleansing Cleansing & compliance with the compliance with the by management & Solid Waste Refuse Removal Environmental Environmental Conservation Act. Conservation Act for the 2020/21 financial year Municipal name: eThekwini Municipality Creating a Quality Living Environment Q1 SDBIP: 2020-21 Plan 3B - Creating a Quality Living Environment Plan Owner - Beryl Khanyile National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance No. 30 30 September September 2020 2020 Basic service 3A. Meet HS1.11 3A.23 Number of 3.1. New Integrated 3.1.1. Upgrading informal 3.1.1.1.The number of Number 3 142 houses 4 072 Houses 610 298 The underperformance is a result of late start of some To utilize IGR forum in Directly Linked to SPRJ: delivery infrastructure and subsidised housing units housing development settlements, relocations subsidized HOUSES completed completed by 30 L projects e.g. Mqhawe; Dassenhoek A & C. This is assisting to conclude the 3.1.1.1.The number of subsidized HOUSES constructed/ household service completed (HS1.11) and greenfield projects. constructed/ built. June 2021 caused by delays in finalising Land Availability and outstanding LAA with built needs and backlogs Development Rights Agreements with Ingonyama ITB. Ensure that projects Trust Board. Re establishment after lock down started that were at SCM in Directly linked to KPI: slow in the performance of contractors. progress get to 3A.23. The number of subsidized HOUSES completed. implementation. Close monitoring of service providers to meet their target for the Q2,3&4

3A.24 The number of 3.1.2. Provision of 3.1.2.1.The number of Number 1 247 households 1 488 households 357 259 Due to the Covid 19 suspension of works contracts The performance will be Directly Linked to SPRJ: households benefitting from Services for informal households benefitting benefitted from benefitting from L had to re establish on site in July therefore it was a accelerated during Q2,3 3.1.2.1.The number of households benefitting from serviced serviced sites handed over settlement upgrading & from serviced sites serviced sites serviced sites slow start up in progress and 4 in order to achieve sites handed over for subsidised housing units for subsidised housing units relocations handed over for handed over for handed over for the annual target. subsidised housing units subsidised housing subsidised housing Monitor contractors Directly linked to KPI 3A.24. The number of households units units by 30 June benefitting from serviced sites handed over for subsidised 2021 housing units

Indirectly linked to KPI 3A.36 HS1.12 Number of formal sites serviced.

3A.25. Hectares of land 3.1.3. Access to Land for 3.1.3.1. Hectares of land Number 614.98 Hectares of 300 Hectares of 75 0 The process to purchase the land just started and will There is some Directly Linked to SPRJ: acquired for subsidized Housing acquired for subsidised land acquired for land acquired for L be recorded during Q2,3 and 4 acquisitions that are 3.1.3.1. Hectares of land acquired for subsidized Housing Housing Housing subsidized Housing subsidized Housing currently being finalised by 30 June 2021 which will improve the Directly linked to KPI 3A.25. Hectares of land acquired for performance going subsidized Housing forward 3A.26. The number of new 3.1.4. Occupation of new 3.1.4.1. Number of new Number 3697 new fully 4 072 new fully 610 171 On some various project after the lockdown some After these projects Directly Linked to SPRJ: fully subsidized housing fully subsidised houses fully subsidized housing subsidized housing subsidized housing L political leadership wanted to be part of the hand over handovers were done, 3.1.4.1. Number of new fully subsidized housing units units allocated. units allocated units allocated units allocated by and their availability delayed. now the momentum of allocated 30 June 2021 allocations have increased and this will be Directly linked to KPI 3A.26. Number of new fully reflected on the Q2,3 subsidized housing units allocated and 4.

3A.27 Community Number 255 family units 104 family units 0 48 SPRJ 3.2.1.2 Practical completion has been achieved Directly Linked to SPRJ: Residential Units (CRU's) - upgraded/ upgraded/ A at Umlazi T CRU. The target was overachieved due to 3.2.1.1.Community Residential Units (CRU's) - upgrading, upgrading, refurbishment, refurbished/ refurbished/ carry over contracts from 19/20 FY being completed. refurbishment, and construction of new family units (at and construction of new constructed constructed by 30 existing hostels). family units (at existing June 2021 3.2.1.2 Construction of new family units (at existing hostels) hostels). 3.2. Rental Housing 3.2.1. CRU/Hostel 3.2.1.1. Community Number N/A 52 family units 0 0 Directly Linked to KPI 3A.27 CRU's - upgrading, Strategy management Residential Units (CRU's) upgraded/ A refurbishment, and construction of new family units (at - upgrading, refurbished by 30 existing hostels). refurbishment, of new June 2021 family units (at existing hostels). 3.2.1.2. Construction of Number N/A 52 new family units 0 48 Practical completion has been achieved at Umlazi T Directly Linked to KPI 3A.27 Community Residential Units new family units (at constructed by 30 A CRU. The target was overachieved due to carry over (CRU's) - upgrading, refurbishment, and construction of new existing hostels). June 2021 contracts from 19/20 FY being completed. family units (at existing hostels).

3A.28. Sale of rental and 3.2.2. Rental stock 3.2.2.1. Sale of rental and Number 3 412 housing units 3 702 housing units 1 044 149 1.Poor responses from beneficiaries due to Covid 19 The teams will be going Directly Linked to SPRJ: Breaking New Ground rationalisation strategy Breaking New Ground sold sold by 30 June L crisis. 2. Unavailability of required PEE to conduct on out doing outreach 3.2.2.1. Sale of rental and BNG housing (BNG) housing (BNG) housing 2021 site sales program and utilizing temp staff to increase the Directly linked to KPI 3A.28. Sale of rental and Breaking deliverables. New Ground (BNG) housing

3A.29 .Upgrade and 3.2.2.2. Upgrade and Number 176 housing units 130 housing units 28 28 Directly Linked to SPRJ: refurbishment of pre-1994 refurbishment of pre-1994 upgraded and upgraded and J 3.2.2.2. Upgrade and refurbishment of pre-1994 housing housing units housing units refurbished refurbished by 30 units June 2021 Directly linked to KPI 3A.29. .Upgrade and refurbishment of pre-1994 housing units

3A.30 Number of Title 3.3 Title Deeds 3.3.1 Issuing of Title 3.3.1.1. Number of title Number 2 081 Title Deeds 2 000 Title Deeds 600 706 Establishment of Steercom to obtain Section 28(1) Directly Linked to SPRJ: Deeds submitted to the strategy Deeds deeds submitted to the submitted to the submitted to the J certificates and expenditure tittle deeds 3.3.1.1 Number of Title Deeds submitted to the Deeds Deeds Registrar for deeds registrar for Deeds Registrar for Deeds Registrar for Registrar for registration for subsidized housing registration for subsidized registration for subsidized registration for registration for housing housing subsidized housing subsidized housing Directly linked to KPI 3A.30 Number of Title Deeds by 30 June 2021 submitted to the Deeds Registrar for registration for subsidized housing

3A.31 Number of Title 3.3.1.2. Number of Title Number 1 515 Title Deeds 1 500 Title Deeds 500 51 1. Poor response from owners to collect title deeds Arrangements to put a Directly Linked to SPRJ: Deeds issued to owners for Deeds issued to owners issued to owners for issued to owners L due to Covid 19. Most of the owners are deceased programme to issue title 3.3.1.2 Number of Title Deeds issued to owners for subsidized housing for subsidised housing subsidized housing for subsidized deeds will be put in place subsidized housing housing by 30 June 2021 Directly linked to KPI 3A.31 Number of Title Deeds issued to owners for subsidized housing National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance No. 30 30 September September 2020 2020 3A.32 The number of 3.4. Provision of 3.4.1. The number of Number 2 578 households 7 315 households 3 257 2 257 Contractors delayed due to obtaining work permits to monitor contractors to Directly Linked to PRJ: households benefitting from Incremental Services households benefitting benefitted from benefitting from L prior to construction and slow start after lock down. increase momentum in 3.4.1 The number of households benefitting from Incremental Services to to Informal from Incremental Services Incremental Incremental meeting the Q2,3and 4 Incremental Services to Informal Settlements – Roads and Informal Settlements – Settlements - Roads, to Informal Settlements – Services to Informal Services to targets. Footpaths access with Stormwater controls. Roads and Footpaths Footpaths, Roads and Footpaths Settlements – Informal access with Stormwater Stormwater control. access with Stormwater Roads and Settlements – Directly linked to KPI 3A.32- The number of households controls. controls. Footpaths access Roads and benefitting from Incremental Services to Informal with Stormwater Footpaths access Settlements – Roads and Footpaths access with controls with Stormwater Stormwater control controls by 30 June 2021

HS1.31 3A.33 HS1.31 Number of Number 559 informal 575 informal 0 0 Indirect Link: 3.1.1.1.The number of subsidized HOUSES informal settlements settlements settlements A constructed/ built. enumerated and classified enumerated and enumerated and (in terms of the National classified classified by 30 Upgrading Support June 2021 Programme (NUSP) or equivalent classification)

HS1.32 3A.34 HS1.32 Percentage Percentage 2% of informal 1.9% of informal 0% 0% Indirect Link: 3.1.1.1.The number of subsidized HOUSES of informal settlements settlements using a settlements using a A constructed/ built. using a participatory participatory participatory approach to planning or approach to approach to implementing upgrading planning or planning or implementing implementing upgrading upgrading by 30 June 2021

HS2.21 3A.35 HS2.21 Number of Number 122 rateable Cannot report on at 0 0 Indirect Link: 3.1.1.1.The number of subsidized HOUSES rateable residential residential this time. HSU can N/A constructed/ built. properties in the subsidy properties in the supply the number housing market entering the subsidy housing of Social and GAP municipal valuation roll market entered the houses facilitated municipal valuation but cannot report on when they are entered into the Valuation roll.

HS1.12 3A.36 HS1.12 Number of Number New KPI The target cannot 0 0 Indirectly Linked to SPRJ: formal sites serviced. be determined to N/A 3.1.2.1.The number of households benefitting from serviced be inline with the sites handed over for subsidised housing units TID from National Treasury (exclude electricity)

3A.37. The number of 3.9. Address 3.9.1. Address Service 3.9.1.1. The number of Number 1042 properties 590 properties 80 163 Over-achievement due to completion of previous years Directly Linked to SPRJ properties below the Infrastructure Backlogs: Engineering properties below the below the eThekwini below the J storm damages and capital projects. 3.9.1.1. The number of properties below the eThekwini eThekwini defined level of backlogs: eThekwini defined level of defined level of eThekwini defined defined level of service provided with STORM WATER service provided with Engineering service provided with service provided level of service solutions . STORMWATER solutions. STORM WATER with provided with solutions . STORMWATER STORMWATER Directly linked to KPI 3A.37. The number of properties solutions solutions for the below the eThekwini defined level of service provided with 2020/21 financial STORMWATER solutions. year

3A.38. The number of km of 3.9.1.2. The number of KM 33.42 kms of new 17.8 kms of new 4 7.24 The overachievement is due to carryover projects from Directly Linked to SPRJ SIDEWALK constructed. km of SIDEWALK sidewalk sidewalk J 19-20 FY completing in Q1. 3.9.1.2. The number of km of SIDEWALK constructed. constructed. constructed constructed by 30 June 2021 Directly linked to KPI 3A.38. The number of km of SIDEWALK constructed.

3A.39. The km of 3.9.1.3. The km of formal KM 10.72 kms of 16.2 kms of formal 0 2.12 The overachievement is due to carryover projects from Directly Linked to SPRJ unsurfaced ROAD unsurfaced ROAD unsurfaced road unsurfaced road A 19-20 FY completing in Q1. 3.9.1.3. The km of formal unsurfaced ROAD converted to converted to surfaced. converted to surfaced converted to converted to surfaced (Formal roads) surfaced surfaced by 30 June 2021 Directly linked to KPI 3A.39. The km of unsurfaced ROAD converted to surface (Formal roads)

Indirectly linked to KPI 3A.41 TR6.11 Percentage of unsurfaced road graded National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance No. 30 30 September September 2020 2020 3A.40. The km of 3.9.1.4 The km of rural KM New KPI - No 21 kms of rural 2 0 The RSWM department intended on commencing with Asphalt contract Re- Directly Linked to SPRJ unsurfaced ROAD unsurfaced ROAD baseline unsurfaced road L Gravel Road Upgrades in the North, South and West gravelling contract Low 3.9.1.4. The km of rural unsurfaced ROAD converted to converted to surfaced. converted to surfaced converted to region in January 2020. This would have been Volume contract for surfaced (Rural roads) surfaced by 30 undertaken firstly with a re-gravelling(preparation North is in appeal period- June 2021 works) contract and thereafter an asphalting contractor graveling contract for Directly linked to KPI 3A.40. The km of unsurfaced ROAD to surface the roads. However the re-gravelling North has commenced. converted to surface (Rural roads) contracts for South and West regions were subject to Low Volume contract for an appeal which resulted in a significant delay as these South has been Indirectly linked to KPI 3A.41 TR6.11 Percentage of needed to be re-evaluated. This prevented the awarded.Re-gravelling unsurfaced road graded preparation works from being undertaken and hence contract for South is in the asphalting of the gravel roads could not proceed. appeal period. Low These contracts have to date still not commenced. Volume contract for Furthermore the asphalting contract for the North West has been awarded. region was subject to multiple deferrals by the Re-gravelling contract for Executive Acquisitions Committee (EAC) and has also West will be tabled at not commenced to date. BAC, Monday, the 19th October 2020.

TR6.11 3A.41 TR6.11 Percentage Percentage 169.90% of 58% of unsurfaced 10% 2.5% This is due to the maintenance of gravel roads Regravelling contracts Indirectly Linked to SPRJ: of unsurfaced road graded unsurfaced road roads graded by 30 L contracts for West and South not yet finalised but they will be finalised at quarter 3.8.1.3. The km of unsurfaced ROAD converted to surfaced graded June 2021 are at an advanced stage of finalisation. 2 and that will improve (Rural roads) productivity

TR6.12 3A.42 TR6.12 Percentage Percentage New KPI - Baseline 2.07% of municipal 0% 0% Indirect Link of surfaced municipal road being determined road roads A 3.8.1.5 The km of surfaced municipal road lanes which has lanes which has been resurfaced and been resurfaced and resealed. resurfaced and resealed resealed by 30 June 2021

3.9. Address 3.9.1. Address Service 3.9.1.5. The km of KM N/A 145 kms of 65 65.3 Indirectly linked to KPI 3A.42 TR6.12 Percentage of Infrastructure Backlogs: Engineering surfaced municipal road surfaced municipal J surfaced municipal road lanes which has been resurfaced backlogs: lanes which has been road lanes which and resealed Engineering resurfaced and resealed. has been resurfaced and resealed by 30 June 2021

TR1.12 3A.43 TR1.12 Number of Number New KPI - Baseline Currently being 0 0 This target cannot be measured at this scheduled public transport being determined determined N/A stage, as there are no controlled access access points added points, until the IPTN system is in place.

3B. Address 3B.1 Public Transport 3.12. Implement an 3.12.1 Improve public 3.12.1.1. Public Transport Number 81 847 People with 54 960 People with 13 740 9 482 The target was not achieved as a result of Covid-19 The number will pick up Due to Covid-19 pandemic, Directly Linked to SPRJ community service Services. No. of effective public transport Services. No. of disabilities used disabilities using L pandemic, which resulted in the drop of the number of as learners are now back 3.12.1.1. Public Transport Services - No of passengers backlogs passengers (People with transport plan for the passengers (People with accessible accessible passengers using the system, as most people were at schools and most (People With Disabilities) using accessible scheduled public disabilities) using Municipality disabilities) using scheduled public scheduled public working from home, and also schools closing and people returning to work. transport services accessible scheduled public accessible scheduled transport services transport services learners attending on alternative days. transport services. public transport services. by 30 June 2021 Directly linked to KPI 3B.1 Public Transport Services. No. of passengers (People with disabilities) using accessible scheduled public transport services.

3B.2 Public Transport 3.12.1.2 Public Transport Number 28 563 638 21 000 000 5 250 000 2 905 854 The target was under achieved due to Covi-19 impact. The service should Covid-19 had a huge impact on the Directly Linked to SPRJ Services. No. of Services - No of passengers used passengers using L improve as Schools are number of passengers using the 3.12.1.2. Public Transport Services - No of passengers passengers using passengers using scheduled public scheduled public now open and most system, since most people were working using scheduled public transport services scheduled public transport scheduled public transport services transport services people are back at work. from home, others working alternate services. transport services by 30 June 2021 days and also Schools closed, and also Directly linked to KPI 3B.2. Public Transport Services. No. learners attending School on alternative of passengers using scheduled public transport services. days.

3B.3 Implement an effective Percentage 58.65% 51.5% 25.25% 25.78% SPRJ 3.12.1.5 The target was over-achieved due to Directly Linked to SPRJs 3.12.1.3 Aberdare Drive to public transport plan for the Implementation of Implementation of J no constraints experienced on site. Phoenix Industrial Drive to Lenham Drive Intersection Municipality transport Plan transport Plan for 3.12.1.4 Cornubia Boulevard : Dube West to Dube East the 2020/21 Intersection financial year SPRJ 3.12.1.6 We managed to carry out more work than what was anticipated on the programme. 3.12.1.5 C1A: MR577 to Marbleray

3.12.1.6 C1A: N2/Inanda to Alpine

3.12.1.3 Aberdare Drive Percentage N/A 55% of Aberdare 25% 24% This target was not achieved due to delays in service Follow up on the internal Construction in progress - 0.54km, Directly linked to KPI 3B.3. Implement an effective public to Phoenix Industrial Drive to Phoenix L relocation by internal department. department to relocate Delays due to inclement weather and transport plan for the Municipality Drive to Lenham Drive Industrial Drive to electrical cables for internal departments (City Electricity) Intersection Lenham Drive construction to proceed. Intersection

3.12.1.4 Cornubia Percentage N/A 10% of Cornubia 5% 2% This target was not achieved due to budget cuts The project will have to Tender process terminated. Section 36 Directly linked to KPI 3B.3. Implement an effective public Boulevard : Dube West to Boulevard : Dube L be included in the budget award process placed on hold due to transport plan for the Municipality Dube East Intersection West to Dube East list for future years. budgetary constraints - City Budget cut. Intersection

3.12.1.5 C1A: MR577 to Percentage N/A 62% of MR577 to 37% 39.84% The target was over-achieved due to no constraints Directly linked to KPI 3B.3. Implement an effective public Marbleray Marbleray J experienced on site. transport plan for the Municipality

3.12.1.6 C1A: N2/Inanda Percentage N/A 79% of C1A: 34% 37.35% We managed to carry out more work than what was Directly linked to KPI 3B.3. Implement an effective public to Alpine N2/Inanda to J anticipated on the programme. transport plan for the Municipality Alpine 3B. Address community service backlogs

National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as at 30 Annual target for Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 Target as at Actual as at improve Performance No. 30 30 September September 2020 2020 3B.4 Improve Road Safety 3.12.1.7 Road Safety Number 91 40 programmes 10 4 Lockdown restrictions prevented the implementation of With the ease of Directly Linked to SPRJ by Conducting Road Safety Awareness Campaign conducted to L awareness campaigns lockdown restrictions 3.12.1.9. Traffic calming residential streets Awareness at schools and improve road more interventions to be 3.12.1.10. Road Safety Awareness Campaign implementation of speed safety for the planned humps 2020/21 financial year TR3.11 3B.5 TR3.11 Number of Number 718 362 weekday 701 000 weekday 175 250 146140 The target was underachieved due to Covid-19 that The trips are now Indirect Link: weekday scheduled scheduled municipal scheduled L resulted in reduction in the number of passengers improving as most 3.12.1.2 Public Transport Services - No of passengers municipal bus passenger bus passenger trips municipal bus using the bus system and also closure of Schools. people are now back at using scheduled public transport services trips passenger trips by work and the schools are 30 June 2021 now open. TR4.21 3B.6 TR4.21 Percentage of Percentage New KPI - Baseline Targets being 0% 0% This target is not possible to measure at Indirect Link: scheduled bus services 'on being determined determined. N/A this stage, as currently we cannot afford 3.12.1.2 Public Transport Services - No of passengers time' to have a monitor at every destination to using scheduled public transport services confirm that a particular bus was on time. This will be measured once the IPTN is operational, as the buses will be travelling between two points, and there will be system to confirm if the bus arrived on time or not.

TR5.21 3B.7 TR5.21 Percentage of Percentage 14.60% of 14.60% of 14.60% 14.60% This target is a percentage of the low Indirect Link: scheduled buses that are scheduled buses scheduled buses J floor buses over the total bus fleet 3.12.1.1. Public Transport Services. No. of passengers low entry that are low-entry that are low-entry (People with disabilities) using accessible scheduled public for the 2020/21 transport services. financial year Municipal name: eThekwini Municipality Creating a Quality Living Environment Q1 SDBIP: 2020-21 Plan 3C - Creating a Quality Living Environment Plan Owner - Adrian Peters National KPA SFA National Performance Indicator Programme Project Sub-project Quarter 1 Quarter 1 Indicator Reason For Measures Means Of Comment PME Links Treasury Ref (Output level only) Target as at Actual as at Variance Taken to Verification/E Comment No. 30 30 improve vidence September September Performance 2020 2020 Basic service 3A. Meet 3A.44. Built Environment 3.5. Address 3.5.1. Address Service 3.5.1.1. Built Environment 0% 0% A Directly Linked to SPRJ delivery infrastructure Performance Plan produced Infrastructure Backlogs: Strategy Office Performance Plan 3.5.1.1. Built Environment Performance Plan produced in and household in accordance with National backlogs: Strategy produced in accordance accordance with National Treasury guidelines and service needs Treasury guidelines and office with National Treasury timeframes and backlogs timeframes guidelines and timeframes Directly linked to KPI 3A.44. Built Environment Performance Plan produced in accordance with National Treasury guidelines and timeframes 3A.45.Draft the 2020/21 3.11. Infrastructure 3.11.1. Review and update 3.11.1.1 Integrated 0% 0% A Directly Linked to SPRJ Strategic Infrastructure Asset Management Infrastructure Asset Infrastructure Asset 3.11.1.1. Integrated Infrastructure Asset Management Asset Management Plan to Management Plans Management Plan for the Plan for the City inform the subsequent City MTREF Directly linked to KPI 3A.45. Draft the 2020/21 strategic Infrastructure Asset Management Plan to inform the subsequent MTREF

3.11. Infrastructure 3.11.1. Review and update 3.11.1.2. Infrastructure 0% 25% A Progress Evidence Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Infrastructure Asset Asset Management Plan reported available with strategic Infrastructure Asset Management Plan to Management Plans Water & Sanitation Project inform the subsequent MTREF Manager 3.11.1.3. Infrastructure 0% 37.5% A Progress Evidence The Electricity Unit Asset Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan reported uploaded on Management Plan has eight strategic Infrastructure Asset Management Plan to Electricity EPMA chapters. Chapters 2, 3 & 4 are inform the subsequent MTREF due for submission in September of every fiscal year (i.e. 37.5 %); chapters 5, 6 & 7 are due for submission in December of every fiscal year (i.e. 75 %) and the remaining chapters 1 & 8 are due in January of every fiscal year (i.e. 100 %).

3.11.1.4. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to Level 2 -Roads Provision inform the subsequent MTREF 3.11.1.5. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to CSCM inform the subsequent MTREF 3.11.1.6. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to Solid Waste inform the subsequent MTREF 3.11.1.7. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plans strategic Infrastructure Asset Management Plan to ETA inform the subsequent MTREF 3.11.1.8. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Pan strategic Infrastructure Asset Management Plan to Architecture inform the subsequent MTREF 3.11.1.9. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to Parks & Leisure inform the subsequent MTREF 3.11.1.10. Integrated 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Infrastructure Asset strategic Infrastructure Asset Management Plan to Management Plan inform the subsequent MTREF Bridges & Retaining Walls

3.11.1.11. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to Information Services inform the subsequent MTREF 3.11.1.12. Infrastructure 0% 0% A The plan is being monitored Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan quarterly and reported on strategic Infrastructure Asset Management Plan to Fleet annually inform the subsequent MTREF 3.11.1.13. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45 Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to uShaka inform the subsequent MTREF 3.11. Infrastructure 3.11.1. Review and update Asset Management Infrastructure Asset Management Plans

National KPA SFA National Performance Indicator Programme Project Sub-project Quarter 1 Quarter 1 Indicator Reason For Measures Means Of Comment PME Links Treasury Ref (Output level only) Target as at Actual as at Variance Taken to Verification/E Comment No. 30 30 improve vidence September September Performance 2020 2020 3.11.1.14. Infrastructure 0% 0% A Annual Target Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to ICC inform the subsequent MTREF 3.11.1.15. Infrastructure 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 Asset Management Plan strategic Infrastructure Asset Management Plan to Moses Mabhida Stadium inform the subsequent MTREF

3.11.2 Review and update 0% 0% A Indirectly linked to KPI 3A.45. Draft the 2020/21 the Infrastructure Asset strategic Infrastructure Asset Management Plan to Management Policy inform the subsequent MTREF Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 4A - Fostering a Socially Equitable Environment Plan Owner - Musa Gumede Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

Community Basic 4A. 4A.1 Compliance with Percentage 100% of Achievement of the 60% 60% Direct Link: PRG & Service Promoting SAPS Amendment Act SDBIP targets for the related J 4.1 Promoting crime prevention Emergency Delivery The Safety 1998 with regard to projects projects by 30 June strategies within the eThekwini Services Of Citizens mandated functions of achieved 2021(100%) Municipal Area Crime Prevention, 4.2 Compliance with the Traffic Management National Road Traffic Act and Bylaw 4.3 Efficient and effective Bylaw Enforcement enforcement

4.1 Promoting crime 4.1.1 Undertake crime Percentage N/A All deployment 100% 100% Direct Link: prevention strategies deployment measures at measures instituted J KPI 4A.1 Compliance with within the eThekwini crime hot spots as within 12 hours of the SAPS Amendment Act 1998 Municipal Area identified by the SAPS high incident being reported/ with regard to mandated priority teams received in line with the functions of Crime Prevention, SAPS priority incidents Traffic Management and Bylaw by 30 June 2021(100%) Enforcement

4.1.2 Undertake crime Percentage N/A All prevention 100% 100% Direct Link: prevention measures for measures instituted J KPI 4A.1 Compliance with service delivery protests within an hour of the SAPS Amendment Act 1998 and land invasion issues incident being reported/ with regard to mandated received by 30 June functions of Crime Prevention, 2021(100%) Traffic Management and Bylaw Enforcement

4.2 Compliance with the 4.2.1 Develop and Number N/A 5 regional plans in 10 (5 regional 10 Direct Link: National Road Traffic Act implement regional traffic place and 20 quarterly plans + 5 J KPI 4A.1 Compliance with management plans for the reports received on quarterly reports) SAPS Amendment Act 1998 year implementation of the with regard to mandated plan by 30 June 2021 functions of Crime Prevention, Traffic Management and Bylaw Enforcement

4.2.2 Develop and Number N/A 1 plan in place and 4 2 2 Direct Link: implement a specialised quarterly reports J KPI 4A.1 Compliance with traffic enforcement plan for received on SAPS Amendment Act 1998 the year implementation of the with regard to mandated plan by 30 June 2021 functions of Crime Prevention, Traffic Management and Bylaw Enforcement

4.3 Efficient and 4.3.1 Develop and Number N/A 5 bylaw's enforcement 10 10 Direct Link: effective Bylaw implement regional Metro plans developed & 20 J KPI 4A.1 Compliance with enforcement Police bylaw enforcement regional quarterly SAPS Amendment Act 1998 plans reports received by 30 with regard to mandated June 2021 functions of Crime Prevention, Traffic Management and Bylaw Enforcement

4.3.2 Develop and Number N/A 1 bylaw enforcement 2 2 Direct Link: implement a specialised plans developed & 4 J KPI 4A.1 Compliance with Metro Police bylaw regional quarterly SAPS Amendment Act 1998 enforcement plan reports received by 30 with regard to mandated June 2021 functions of Crime Prevention, Traffic Management and Bylaw Enforcement Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

N/A 4A.2 Implement the Number 261 194 activities executed 46 52 The Unit worked closely with Direct Link: PRG Situational and by 30 June 2021 J the homeless community who 4.4 Implement the Social, Environmental Crime were readily available on Situational, Crime Prevention Prevention strategies temporal shelters to undertake strategies and Urban safety and safety the programmes that would management of the Built management within the both keep them busy while on Environment throughout the eThekwini Municipal lockdown and also to develop eThekwini Municipal Area Area their skills in the process.

Community Basic N/A 4.4 Implement the 4.4.1. Plan and execute Number N/A 60 interventions 15 17 The Unit worked closely with Direct Link: & Service Social, Situational, activities relating to social executed by 30 June J the homeless community who KPI 4A.2 Implement the Emergency Delivery Crime Prevention policing to support social 2021 were readily available on Situational and Environmental Services strategies and Urban crime prevention in line temporal shelters to undertake Crime Prevention strategies safety management of with the Reviewed the programmes that would and safety management within the Built Environment eThekwini City Safety both keep them busy while on the eThekwini Municipal Area throughout the Strategy, Integrated Safer lockdown and also to develop eThekwini Municipal Cities Project Plan and their skills in the process. Area CSF Initiatives

4.4.2. Plan and execute Number N/A 78 programs executed 18 18 Direct Link: programs relating to drug by 30 June 2021 J KPI 4A.2 Implement the and substance abuse Situational and Environmental prevention in line with the Crime Prevention strategies Reviewed eThekwini Safety and safety management within Strategy and Integrated the eThekwini Municipal Area Safer Cities Project Plan

4.4.3.Plan and execute Number N/A 55 interventions 13 17 The Unit worked closely with Direct Link: activities relating to CPTED executed by 30 June J the homeless community who KPI 4A.2 Implement the for improved Safe Built 2021 were readily available on Situational and Environmental Environment in line with the temporal shelters to undertake Crime Prevention strategies Reviewed eThekwini City the programmes that would and safety management within Safety Strategy and both keep them busy while on the eThekwini Municipal Area Integrated Safer Cities lockdown and also to develop Project Plan their skills in the process.

4.4.4. Implementation of Number N/A 1 City Safety Lab 0 0 Direct Link: the Memorandum of established by 30 June A KPI 4A.2 Implement the agreement linked to the 2021 Situational and Environmental Africa Forum on Urban Crime Prevention strategies Safety (AFUS) program to and safety management within support Integrated the eThekwini Municipal Area Knowledge Management

Community Basic 4A.3 Implementation of Percentage New KPI - 100% implementation 21,67% 31,67% The Unit worked closely with Direct Link: PRG & Service the social development No baseline of the projects related J the homeless community who 4.5. Implementation of the Emergency Delivery strategy to social development were readily available on social development strategy (all Services strategy as listed below temporal shelters to undertake projects) by 30 June 2021 the programmes that would both keep them busy while on lockdown and also to develop their skills in the process.

N/A 4.5. Implementation of 4.5.1. Repurposing of the Percentage N/A 100% Implementation 20% 20% Direct Link: the social development existing structures as Drop- of activities linked to J KPI 4A.3 Implementation of the strategy in centres harm reduction and social development strategy homelessness by 30 June 2021 Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

4.5.2. Facilitate renovation Percentage N/A Shelter identified and in 20% 20% Direct Link: of overnight shelter (Phase the process of being J KPI 4A.3 Implementation of the 2) renovated by 30 June social development strategy 2021 (100%)

4.5.3. Execute projects and Number N/A 20 projects executed 5 11 The Unit worked closely with Direct Link: programmes on protective by 30 June 2021 J the homeless community who KPI 4A.3 Implementation of the behaviour to enhance were readily available on social development strategy moral regeneration temporal shelters to undertake the programmes that would both keep them busy while on lockdown and also to develop their skills in the process.

Community Basic 4A.4 Promoting safety Percentage 100,0% 100% implementation 27% 19% Direct Link:PRG & Service of communities within of the projects related L 4.6 Promoting safety of Emergency Delivery the eThekwini to community safety as communities within the Services Municipal Area in listed below by 30 June eThekwini Municipal Area in support of emergency 2021 support of emergency and and essential services essential services

4.6 Promoting safety of 4.6.1 Plan, develop and Percentage N/A 100% ward based risk 40% 0% The Risk profile exercise took With the full return to Direct Link: KPI communities within the implement ward based risk profiles completed for L most of the time due to work, all stakeholder 4A.4 Promoting safety of eThekwini Municipal profiles for 2 wards (out of ward 106 & 107 by 30 rotational working schedules involved in making communities within the Area in support of the 7 wards incorporated in June 2021 with project team. Therefore a the project a success eThekwini Municipal Area in emergency and essential Vulamehlo municipality) meeting with councilors could have resumed duty support of emergency and services not be held during Q1, but is and will be focusing essential services anticipated to take place during on achieving all Q2 on the month of November targets as previously done in other financial years. 4.6.2.Community Percentage N/A 100% execution of 25% 25% Direct Link: KPI Awareness program Community Awareness J 4A.4 Promoting safety of focusing on disaster program focusing on communities within the awareness and disaster disaster awareness and eThekwini Municipal Area in risk avoidance disaster risk avoidance support of emergency and by 30 June 2021 essential services

4.6.3. Public Information Percentage N/A 100% execution of 25% 25% Direct Link: KPI and education on the Public Information and J 4A.4 Promoting safety of definition of emergency education on the communities within the that is reported to the definition of emergency eThekwini Municipal Area in Emergency call center that is reported to the support of emergency and which is a 24-7 operation Emergency call center essential services within the municipal which is a 24-7 disaster management operation within the center. municipal disaster management center by 30 June 2021 Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

4.6.4. Maintenance of Percentage N/A 100% execution of 25% 25% Direct Link: KPI CCTV equipment and maintaining CCTV J 4A.4 Promoting safety of infrastructure. 80 Cameras Equipment and communities within the which have been identified, infrastructure for 80 eThekwini Municipal Area in located in Crime hotspot cameras which have support of emergency and areas will be maintained been identified and are essential services within the EThekwini located in Crime Municipal area annually. 20 hotspots within x cameras per quarter. eThekwini Municipal Area, by 30 June 2021.

Community 4.6.5. Expansion of CCTV Percentage N/A 100% commissioned at 20% 20% Indirect Link: KPI & to strategic street locations all additional ten site by J 4A.4 Promoting safety of Emergency 30 June 2021. communities within the Services eThekwini Municipal Area in support of emergency and essential services FE1.11 4A.5 FE 1.11 Percentage 52% 45% compliance with 0% 55% Indirect Link- PRG 4.7. To Percentage the required attendance A reduce the incidence and compliance with the time for structural severity of fire and other required attendance firefighting incidents by emergencies time for structural 30 June 2021 firefighting incidents FE1.12 4A.6 FE 1.12 Number Ratio of 513 full time 662 full time fire fighters 0 476 Indirect Link- PRG 4.7. To of full time firefighters firefighters to firefighters employed by the A reduce the incidence and per 1000 population population Municipality by 30 June severity of fire and other (Total number of full- 2021/ per 1000 emergencies time firefighters population - Shared employed by the indicator- population to municipality) Shared be provided by Stats indicator- population to SA at year end. be provided by Stats SA at year end).

4A.7 Loss of life from Index Loss of life No greater than 1.37 0 0.41 Indirect Link: PRG fire and other Index of 1.73 lives lost per 100000 by A 4A.7. To reduce the incidence emergencies per 30 June 2021 and severity of fire and other 100000 population emergencies (All projects) served - calculated as an index 4A.8 Value of property Index 12.4 per No greater than 0.63 0 0.2 Indirect Link: PRG destroyed by fire per R1000 of per R1000 of rateable A 4A.7. To reduce the incidence R1000 of rateable rateable value value lost by 30 June and severity of fire and other value - calculated as 2021 emergencies (All projects) an index

4.7. To reduce the 4.7.1. Maintain a response Percentage N/A 100% of response fleet 45% 0% Insufficient feedback received Refer to City Fleet Indirect Link: incidence and severity of fleet replacement replacement L from City Fleet to report KPI 4A.7 Loss of life from fire fire and other programme to ensure fleet programme for 2019/20 and other emergencies per emergencies age and condition achieved by 30 June 100000 population served adequately supports 2021 delivery of emergency KPI 4A.8 Value of property services across the destroyed by fire per R1000 of eThekwini Municipal Area rateable value (City Fleet)

4.7.2. Maintain a high value Percentage N/A 100% of equipment 20% 10% All tenders placed on hold Zoom meeting held Indirect Link: equipment replacement replacement L pending finalisation of Unit RET with Zandile Sithole KPI 4A.7 Loss of life from fire programme to ensure age programme for 2019/20 strategy as per DCM's on 30/09/2020 and other emergencies per and condition of equipment achieved by 30 June requirements regarding RET 100000 population served adequately supports 2021 requirements to delivery of emergency obtain advice as to KPI 4A.8 Value of property services across the way forward destroyed by fire per R1000 of eThekwini Municipal Area rateable value Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

4.7.3. Host educational Number N/A 20 visits hosted by 30 0 0 Indirect Link: school visits to Fire and June 2021 A KPI 4A.7 Loss of life from fire Emergency service and other emergencies per Headquarters 100000 population served

KPI 4A.8 Value of property destroyed by fire per R1000 of rateable value

4.7.4. Conduct Fire safety Number N/A 60 education 15 0 No public engagements Engagements to Indirect Link: Education for identified risk workshops held by 30 L conducted on the basis of City resume the week of KPI 4A.7 Loss of life from fire groups and communities June 2021 Managers Circular 16/2020. 05/10/2020 subject to and other emergencies per within the eThekwini Following publishing of City demand and 100000 population served Municipal Area Manager's Circular 37/2020, appropriate safety resolution reached between protocols being in KPI 4A.8Value of property Labour and the office of the place. destroyed by fire per R1000 of Head that station lockdowns rateable value (including Illovo Fire Training Centre) would remain in effect.

4.7.5 Implementation of Number N/A 624 courses delivered 156 0 No training conducted on the Training Indirect Link: Workplace Skills Plan for in accordance with L basis of City Managers Circular engagements to KPI 4A.7 Loss of life from fire Fire & Emergency Services Workplace Skills Plan 16/2020. Following publishing resume the week of and other emergencies per Unit for Fire & Emergency of City Manager's Circular 05/10/2020 subject to 100000 population served Services Unit by 30 37/2020, resolution reached appropriate safety June 2021 between Labour and the office protocols being in KPI 4A.8 Value of property of the Head that station place. destroyed by fire per R1000 of lockdowns (including Illovo Fire rateable value Training Centre) would remain in effect. 4.7.6. Conduct a Number N/A 1612 inspections 466 466 Indirect Link: comprehensive Fire Safety conducted by 30 June J KPI 4A.7 Loss of life from fire Inspection of all high risk 2021 and other emergencies per occupancies at least once 100000 population served in every 12 month period KPI 4A.8 Value of property destroyed by fire per R1000 of rateable value

4.7.7. Project Packaging Percentage N/A 15% of project 15% 15% Indirect Link: for eThekwini Fire Training packaging achieved by J KPI 4A.7 Loss of life from fire Centre Phase 3 30 June 2021 and other emergencies per (Architectural Services) 100000 population served

KPI 4A.8 Value of property destroyed by fire per R1000 of rateable value

4.7.8. Project Packaging Percentage N/A 100% of project 30% 10% During client review meeting All relevant Indirect Link: for Demolition and packaging achieved by L with new architect appointed by documentation made KPI 4A.7 Loss of life from fire Reconstruction of 30 June 2021 IKG it became evident that the available to new and other emergencies per Hammarsdale Fire Station original design brief and architect appointed 100000 population served (Architectural Services) subsequent comments / by IKG who has amendments had not been requested further KPI 4A.8 Value of property passed on. In addition, concern direction from destroyed by fire per R1000 of was expressed by the Architectural rateable value Architectural Services Liaison Services where (Karabo Mokaba) that there required. Additional Plan Owner - NationalMusa Gumede SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure at 30 June 2020/22 as at 30 as at 30 improve Ref No. level only) 2020 September 2020 September 2020 Performance

4A.9. Ensure the safety Percentage 80,93% 85% implementation of 85% 98,78% There was a change in the shift, Direct Link: PRG and security of linked SDBIP projects J which enabled that all regions 4.8. Ensure the safety and municipal councillors, listed below by 30 June to be covered by the said shift security of municipal officials and municipal 2021 system. There was an increase councillors, officials and assets in the number of sites visited. municipal assets Additional resources (staff) were utilised from the CBD and Rapid Response members.

4.8. Ensure the safety 4.8.1. Plan and execute Percentage N/A 100% of Planning and 100% 100% Direct Link: KPI 4A.9 Ensure and security of municipal protection services for execution of protection J the safety and security of councillors, officials and councillors and employees services for councillors municipal councillors, officials municipal assets and employees 30 June and municipal assets 2021

4.8.2. Implementation of Percentage N/A 75% Implementation of 75% 100% Actioned all complaints Direct Link: KPI 4A.9 Ensure the Durban Metropolitan the Durban J received timeously. Available to the safety and security of Land Protection Policy for Metropolitan Land do more monitoring and municipal councillors, officials all reports received Protection Policy for all evidence management after the and municipal assets reports received by 30 appointment of a security June 2021 company to support Land Invasion Department

4.8.3 Conduct daily Percentage N/A 80% of sites are 80% 96,34% There was a change in the shift, Direct Link: KPI 4A.9 Ensure inspections to ensure that compliant with J which enabled that all regions the safety and security of sites are compliant with contractual obligations to be covered by the said shift municipal councillors, officials contractual obligations by 30 June 2021 system. There was an increase and municipal assets in the number of sites visited. Additional resources (staff) were utilised from the CBD and Rapid Response members. Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 4B - Fostering a Socially Equitable Environment Plan Owner - Musa Gumede Sector National SFA National Performance Programme Project Unit of Amended Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure Unit of at 30 June 2020/21 as at 30 as at 30 improve Performance Ref No. level only) measure 2019 September 2020 September 2020

4.9 Mass 4.9.1 To build the community Number Number N/A 18 Initiatives 0 0 mobilisation for based capacity of the SHE undertaken for A better health Conquers Initiative. 2020/21 financial year

4.9.2 Continuous Number Number N/A 18 Area plans 0 0 implementation and implemented for the A provision of good quality 2020/21 financial year health for service users and safeguard service providers

Health Basic 4B. 4B.1 Non Percentage Percentage New KPI - No 100% of facilities 0 0 Indirectly linked- Prog 4.9 Mass mobilisation for better Service Promoting Communicable baseline have database of A health Delivery The Health Of Diseases s (100% of controlled and Citizens facilities have uncontrolled NCDs) database of by 30 June 2021 controlled and uncontrolled NCDs)

4.9 Mass 4.9.3 Establish a database of Number Number N/A 59 Clinics serviced in 0 0 Indirect Link: KPI 4B.1Non Communicable Diseases s mobilisation for patients with controlled and the 2020/21 financial A (100% of facilities have database of controlled and better health uncontrolled diabetes year uncontrolled NCDs) mellitus and those with hypertension in each of the catchment areas (per clinic).

4B.2 MCWH (70% of 4.9.4 Improve cervical Percentage Percentage N/A 70% Improvement of 53% 34,40% Very low attendance Conducting outreach Direct link KPI 4B.2 MCWH (70% of women 30yrs and women 30yrs and cancer screening coverage cervical cancer L during COVID-19 programmes in the above screened for cirvical cancer). above screened for for women 30yrs and above screening coverage Pandemic impacted communities and cirvical cancer). for women 30yrs and negatively. Lockdown undertake in facilities Direct Link Prj 4.9.4 Improve cervical cancer screening above by 30 June protocols resulted in the campaigns over the coverage for women 30yrs and above 2021 displacement of people weekends e.g. going back to hometowns.

4.9.5 Improve Vitamin A Percentage Percentage N/A 75% Improvement of 71% 68,10% Very low attendance of Conducting outreach Indirect link KPI 4B.2 MCWH (70% of women 30yrs and coverage to 75% in children Vitamin A coverage to L children during COVID-19 programmes in the above screened for cirvical cancer). under 5 years 75% in children under Pandemic impacted communities and expand 5 years negatively. Lockdown programme to protocols resulted in the Community Care Givers displacement of people (CCG) to administer door- e.g. going back to to-door. hometowns.

4B.3 Number of 4.10 Provide 4.10.1 Achieve a score of Number 33 7 Clinics achieving 0 0 Direct Link:KPI- 4B.3 Number of clinics achieving silver clinics achieving services of high 70% and above in clinics that 70% ideal status for A and above Ideal Clinic status silver and above Ideal quality towards never had an Ideal Clinic the first time by 30 Clinic status achieving the status before. June 2021 Direct link Prj : 4.10.1 Achieve a score of 70% and above National Core in clinics that never had an Ideal Clinic status before. Standards through the Ideal Clinic Indirect link Prj 4.10.2 Maintenance of the Ideal Clinic Status status in clinics that have achieved the status.

Indirect link: Prj 4.10.3 T Regain the Ideal Clinic status in clinics that have lost the status in the previous financial year.

Indirect lin4: 10.4 Establish and maintain clinical governance committees with terms of reference at a k Sub- district. 4.10.2 Maintenance of the Number Number N/A 39 Clinics maintaining 0 0 Indirect link: 4B.3 Number of clinics achieving silver and Ideal Clinic status in clinics ideal status by 30 A above Ideal Clinic status that have achieved the June 2021 status. 4.10.3 Regain the Ideal Number Number N/A 13 Clinics regaining 0 0 Indirect link: 4B.3 Number of clinics achieving silver and Clinic status in clinics that ideal status by 30 A above Ideal Clinic status have lost the status in the June 2021 previous financial year. Sector National SFA National Performance Programme Project Unit of Amended Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason For Variance Measures Taken to Links KPA Treasury Indicator (Output measure Unit of at 30 June 2020/21 as at 30 as at 30 improve Performance Ref No. level only) measure 2019 September 2020 September 2020

4.10.4 Establish and Number Number N/A 3 Clinical Governance 0 0 Indirect link: 4B.3 Number of clinics achieving silver and maintain clinical governance Committees A above Ideal Clinic status committees with terms of established and reference at a Sub- district. maintained by 30 June 2021

4.10.5 To co-ordinate the Percentage N/A 100% implementation 0% 0% Indirect link: 4B.3 Number of clinics achieving silver and implementation of the of 2 key infrastructure A above Ideal Clinic status infrastructure program for the projects for the Health Unit in line with the 2020/21 financial year approved Capital Budgets

4B.4 Percentage Percentage 81,75% 90% achievement of 90% 88,16% Patients defaulted during Follow-up on Defaulters Direct Link:PRG 4.11 Reduce burden of HIV and AIDS achievement of linked projects by 30 L COVID-19 levels 5 and 4 and bring them back on and TB (all projects) projects to Reduce June 2021 lockdown. There was a treatment/care. Step-up the burden of HIV and change to the National Adherence Counselling AIDS and TB Department of Health for unsuppressed Guidelines on Viral patients. Suppression Levels from 400 copies to lower than 50 copies.

4.11 Reduce 4.11.1 Reduce the impact of Percentage N/A 90% performance on 90% 86,45% Patients defaulted during Follow-up on Defaulters Direct Link: KPI 4B.4 Percentage achievement of projects burden of HIV and HIV as a public threat each of HIV cascades L COVID-19 levels 5 and 4 and bring them back on to Reduce the burden of HIV and AIDS and TB AIDS and TB key performance lockdown. There was a treatment/care. Step-up indicators by 30 June change to the National Adherence Counselling 2021 Department of Health for unsuppressed Guidelines on Viral patients. Suppression Levels from 400 copies to lower than 50 copies.

4.11.2 Reduce morbidity and Percentage N/A 90% performance on 90% 89,86% Patients defaulted during Follow-up on Defaulters Direct Link: KPI 4B.4 Percentage achievement of projects mortality from TB in each of TB cascades L COVID-19 levels 5 and 4 and bring them back on to Reduce the burden of HIV and AIDS and TB eThekwini Municipal Area key performance lockdown. treatment/care. Step-up (EMA) indicators by 30 June Adherence Counselling 2021 for TB patients.

4B.5 Percentage 4.12 Improve 4.12.1 Undertake Percentage 81% Average 85% 81% 83,33% The Environmental Health Direct Link: KPI 4B.5 Percentage adherence to National adherence to National compliance Environmental Health Norms adherence to adherence to National J Forum develop and Environmental Health Services Norms and Standards in Environmental Health monitoring of and Standards audits and National Environmental Health implementing a each sub-district Services Norms and Environmental develop quality improvement Environmental Services Norms and standardised Inspection Standards in each programmes in plans Health Standards in each Tool that operates Prj: 4.12.1 Undertake Environmental Health Norms and sub-district accordance with Services sub-district by 30 realtime has reduced Standards audits and develop quality improvement plans Environmental Norms and June 2021 second visits to owners. Health Norms and Standards Standards

ENV1.12 4B.6 Percentage of Percentage 40% 50% of AQ monitoring 50% 60% Recapitalisation of the Indirect Link : PRJ 4.12.1 Undertake Environmental Air Quality monitoring stations providing J network and Health Norms and Standards audits and develop quality stations providing adequate data over a commissioning of new improvement plans adequate data over a reporting year by 30 (Sulphur Dioxide) SO2 (6) reporting year June 2021 as well as (Particulate matter) PM (2) instruments during the quarter and,Data Acquisition system upgrade Municipal name: EThekwini Municipality SDBIP: 2020/21 Plan 5 - Supporting organisational design, human capital development and management Plan Owner - Kim Makhathini Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

Municipal 5A. Human 5A.1 Percentage Percentage 100% 100% implementation of the 0% 0% Indirect Link to Programme 5.1. Providing Institutional Capital implementation of the Workplace Skills Plan within A occupationally directed learning and development Development Learning and Work Place Skills Plan the targeted timeframe by 30 opportunities in the workplace (all projects) and Development June 2021 Transformation 5.2 Address the numeracy and literacy skills gap for employees.

5.1. Providing 5.1.1. Implement and Number N/A 13 Interventions 3 interventions 3 Indirectly linked to KPI 5A 3. The percentage of a occupationally maintain programmes to implemented and maintained J Municipality's budget actual spent on implementing its directed learning provide access to by 30 June 2021 workplace skills plan and development Learnerships, Skills opportunities in the programmes, Apprentice- workplace ships & Scarce Skills for the unemployed members of the community 5.1.2. Provide Number N/A 4 Programmes Implemented 1 1 Indirectly linked to KPI 5A 3. The percentage of a foundations of Technical by 30 June 2021 J Municipality's budget actual spent on implementing its Occupational Skills workplace skills plan Programme for employees.

5.1.3. Implement Percentage N/A 100% implementation of 15% 15% Indirectly linked to KPI 5A 3. The percentage of a employee learning and courses in the WSP by 30 J Municipality's budget actual spent on implementing its development April 2021 workplace skills plan programmes as per the Workplace Skills Plan (WSP) 5.1.4. Maintain Number N/A Maintain the implementation 3 3 Indirectly linked to KPI 5A 3. The percentage of a programmes to provide of 3 co-operative education J Municipality's budget actual spent on implementing its access to In-service programmes for the 20/21 workplace skills plan Training, Internships and financial year Work Experience

5.2 Address the 5.2.1. Facilitate the Number N/A 5 programmes facilitated by 1 programme 1 Indirectly linked to KPI 5A.1 Percentage numeracy and provision of Learning 30 June 2021 facilitated J implementation of the Work Place Skills Plan literacy skills gap and Development for employees. Literacy Programmes

5A.2 Compilation and 5.3 Facilitate work 5.3.1. Compilation and Percentage 100% Work Place Skills Plan and 30% 30% Direct Link: Project 5.3.1. Facilitate and co-ordinate submission of the place skills planning submission of the (Workplace Annual Training report J the Workplace Skills Plan (WSP) and Annual Training Workplace Skills Plan by and development Workplace Skills Plan Skills Plan to compiled and submitted to Reports (ATR) in the municipality 30 April 2020 (WSP) and Annual LGSETA LGSETA by the 30th April Directly linked to KPI 5A. 2. Compilation and Training Report (ATR) compiled and 2021(100%) submission of the Workplace Skills Plan by 30 April for the municipality submitted) Indirectly linked to KPI 5A. 1. Percentage implementation of the Work Place Skills Plan

5A.3 The percentage of Percentage 1.4 % of 1% of payroll spent on 0% 0% Indirect Link: Project 5.3.1. Facilitate and co-ordinate a Municipality's budget payroll spent implementing the workplace A the Workplace Skills Plan (WSP) and Annual Training actual spent on skills plan by 30 June 2021 Reports (ATR) in the municipality implementing its workplace skills plan

5A.4 Encouraging and 5.4 Provide 5.4.1 Coordinate Number 5 programmes 5 skills needs-based 1 2 Direct Link: Programme 5.4 Provide community supporting cooperatives, capacity building capacity building undertaken initiatives coordinated or J building support to community. small enterprises, worker support to initiatives for community undertaken by 30 June 2021 initiated, NGO and community. based programmes. Indirect Link: Programme 5.5. Increasing public sector community training capacity for improved service delivery and supporting initiatives. the building of a developmental state

Directly linked to KPI 5A.4 Encouraging and supporting cooperatives, small enterprises, worker initiated, NGO and community training initiatives by enhancing their skills e.g. Financial Management ,project management etc. so they may be better equipped. 5A. Human Capital Learning and Development

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5.5. Increasing 5.5.1. Implement ward Percentage N/A 100% implementation of 80% 80% Indirectly linked to KPI 5A.4 Encouraging and public sector committee governance Ward committee J supporting cooperatives, small enterprises, worker capacity for capacity enhancement Governance programme by initiated, NGO and community training initiatives by improved service programme. 30 June 2021 enhancing their skills e.g. Financial Management delivery and ,project management etc. so they may be better supporting the equipped. building of a developmental state 5A.5. Support career Percentage 90% 100% implementation of 15,47% 8,33% Due to Covid A catchup will be done Direct Link: PRG 5.6 Building career and vocational and vocational guidance planned projects by 30 June L restrictions, gatherings now that level 1 is guidance (all projects) aligned to municipal 2021 for scholars were not implemented and schools occupations allowed. have begun functioning.

5.6. Building career 5.6.1 Support and Number N/A 9 Career Expos by 30 June 2 0 Due to Covid A catchup will be done Directly linked to KPI 5A.5 Support career and and vocational Participate in career 2021 L restrictions, gatherings now that level 1 is vocational guidance aligned to municipal occupations guidance expos. for scholars were not implemented and schools allowed. have begun functioning.

5.6.2 Implement and Percentage N/A 100% of Bursary Scheme 25% 25% Directly linked to KPI 5A.5 Support career and maintain Bursary maintained for the 2020/21 J vocational guidance aligned to municipal occupations Scheme financial year

5.6.3 Award student Percentage N/A 100% award of student relief 0% 0% Directly linked to KPI 5A.5 Support career and relief fund fund to the students who J vocational guidance aligned to municipal occupations meet the criteria for 2020/21 financial year

5B. Human 5B.1 Provide accurate, Percentage 100% 100% implementation of 70% 70% Direct link: PRJ 5.7.1. Human Capital Metrics (all sub Capital valid and reliable human projects directly linked to this J projects) Management capital metrics, analysis KPI 5.7.1.1 Communications and recommendations. and Marketing Strategy / HR & Youth Development Strategy 5.7.1.2 Employee Induction 5.7.1.3 Employee Engagement 5.7.1.4 Strategic Retirement Planning 5.7.1.5 Occupational Assessments by 30 June 2021

5B.2 Provide Talent Percentage 100% 100% implementation of 26,67% 26,67% Direct link: Project 5.7.2 Talent Management (all sub Management and projects directly linked to this J projects) Succession Planning KPI 5.7.2.1 Talent guidelines and Identification, Development & recommendations Succession Planning 5.7.2.2 Performance Management 5.7.2.3 Attraction and Retention Strategy by 30 June 2021 Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5B.3 Create an Percentage 100% 100% implementation of 26.25% 26,25% Direct link: PRJ 5.7.3 Human Resource Management integrated HR System to projects directly linked to this J Information System (all sub projects) provide for accurate and KPI 5.7.3.1 Integrate timeous remuneration of Enterprise Resource employees and enable Planning Systems (ERPS) management to 5.7.3.2 Roll out of Self effectively manage their Service and Human employees. Resources Centres of excellence (Walk in centres/ one stop shop/ computer labs) 5.7.3.3 Enhance and Maintain Enterprise Resource Planning Systems (ERPS) 5.7.3.4 Bio Metric roll out and Time & Attendance by 30 June 2021

5.7 Providing 5.7.1. Human Capital 5.7.1.1 Percentage N/A 100% implementation of 25% 25% Directly linked to KPI 5B.1 Provide accurate, valid Human Capital Metrics Communications Communications and J and reliable human capital metrics, analysis and Empowerment and Marketing Marketing Strategy / HR & recommendations. Strategy / HR & Youth Development Strategy Youth components as detailed in Development the project plan for 2020/21 Strategy financial year

5.7.1.2 Employee Percentage N/A 100% implementation of 100% 100% Directly linked to KPI 5B.1 Provide accurate, valid Induction Employee Induction J and reliable human capital metrics, analysis and programme for the 2020/21 recommendations. financial year 5.7.1.3 Employee Percentage N/A 100% implementation of 100% 100% Directly linked to KPI 5B.1 Provide accurate, valid Engagement Employee Engagement J and reliable human capital metrics, analysis and project components for the recommendations. 2020/21 financial year

5.7.1.4 Strategic Percentage N/A 100% implementation of 25% 25% Directly linked to KPI 5B.1 Provide accurate, valid Retirement Strategic Retirement J and reliable human capital metrics, analysis and Planning Planning components as recommendations. detailed in the project plan for 2020/21 financial year

5.7.1.5 Percentage N/A 100% implementation of 100% 100% Directly linked to KPI 5B.1 Provide accurate, valid Occupational Occupational Assessments J and reliable human capital metrics, analysis and Assessments programme for 2020/21 recommendations. financial year

5.7.2. Talent 5.7.2.1 Talent Percentage N/A 100% implementation of 30% 30% Directly linked to KPI 5B.2 Provide Talent Management Identification, talent Identification, J Management and Succession Planning guidelines and Development & Development & Succession recommendations Succession Planning projects by 30 June Planning 2021

5.7.2.2 Percentage N/A 100% implementation of 25% 25% Directly linked to KPI 5B.2 Provide Talent Performance Performance Management J Management and Succession Planning guidelines and Management programmes and projects by recommendations 30 June 2021

5.7.2.3 Attraction Percentage N/A 100% implementation of 25% 25% Directly linked to KPI 5B.2 Provide Talent and Retention Attraction and Retention J Management and Succession Planning guidelines and Strategy programmes and projects by recommendations 30 June 2021

5.7.3 Human Resource 5.7.3.1 Integrate Percentage N/A 100% Integration of 25% 25% Directly linked to KPI 5B.3 Create an integrated HR Management Information Enterprise Enterprise Resource J System to provide for accurate and timeous System Resource Planning Planning Systems as remuneration of employees and enable management Systems (ERPS) detailed in the project plans to effectively manage their employees. by 30 June 2021 5.7 Providing Human Capital Empowerment

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) 5.7.3 Human Resource measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. Management Information 2019 September September System 2020 2020

5.7.3.2 Roll out of Percentage N/A 100% implementation of Roll 30% 30% Directly linked to KPI 5B.3 Create an integrated HR Self Service and out of Self Service and J System to provide for accurate and timeous Human Resources Human Resources Centres remuneration of employees and enable management Centres of of excellence (Walk in to effectively manage their employees. excellence (Walk centres/ one stop shop/ in centres/ one computer labs) as detailed stop shop/ in the project plans by 30 computer labs) June 2021

5.7.3.3 Enhance Percentage N/A 100% Enhancement and 25% 25% Directly linked to KPI 5B.3 Create an integrated HR and Maintain Maintenance of Enterprise J System to provide for accurate and timeous Enterprise Resource Planning Systems remuneration of employees and enable management Resource Planning (ERPS) as detailed in the to effectively manage their employees. Systems (ERPS) project plans by 30 June 2021

5.7.3.4 Bio Metric Percentage N/A 100% implementation of Bio 25% 25% Directly linked to KPI 5B.3 Create an integrated HR roll out and Time & Metric roll out and Time & J System to provide for accurate and timeous Attendance Attendance as detailed in the remuneration of employees and enable management project plans by 30 June to effectively manage their employees. 2021

GG5.11 5B.4 Number of active 5.7.4 Employment Number 13 30 suspensions over 3 30 No reporting Direct Link: Prj 5.7.4 Employment relations suspensions longer than relations months for the 2020/21 L three months financial year Directly linked to KPI 5B.4 Number of active suspensions longer than three months GG 1.21 5B.5 GG 1.21 Staff 5.7.5 Recruitment Percentage 12.68% Maintain a staff vacancy rate 11,48% No reporting Direct Link: Prj 5.7.5 Recruitment vacancy rate of 11,48% of posts for the L 2020/21 financial year Directly linked to KPI 5B.5 GG 1.21 Staff vacancy rate

GG5.12 5B.6 GG 5.12 Quarterly 5.7.6 Employment Rand R613 549,00 Salary bill of suspended R5.4m No reporting Direct Link: Prj 5.7.6 Employment relations salary bill of suspended relations employees to not excees L officials R5.4 million by 30 June 2021 Directly linked to KPI 5B.6 GG 5.12 Quarterly salary bill of suspended officials

5B.7 The number of Number 20 people with 28 Persons with disabilities 0 23 Indirect link : people from employment disabilities employed by 30 June 2021 A 5.8.1.1 Implementation of Employment Equity (EE) equity target groups employed Strategy employed in the 5.8.1.2 Employment Equity (EE) Awareness Plan three highest levels of 5.8.1.3 Diversity and Inclusion Awareness management in Programmes compliance with a 5.8.1.4 Women and Persons With Disabilities (PWD) municipality’s approved Empowerment Project 5.8.1.5 employment equity plan: Employment Equity (EE) Communication Plan People With Disabilities 5.8.1.6 Employment Equity (EE) Department of Labour (DOL) Compliance

5B.8 The number of Number 41 females 49 females employed in the 0 42 Indirect link : people from employment employed in top level of management by A 5.8.1.1 Implementation of Employment Equity (EE) equity target groups the top level of 30 June 2021 Strategy employed in the management 5.8.1.2 Employment Equity (EE) Awareness Plan three highest levels of 5.8.1.3 Diversity and Inclusion Awareness management in Programmes compliance with a 5.8.1.4 Women and Persons With Disabilities (PWD) municipality’s approved Empowerment Project 5.8.1.5 employment equity plan: Employment Equity (EE) Communication Plan FEMALE TOP 5.8.1.6 Employment Equity (EE) Department of Labour (DOL) Compliance

5B.9 The number of Number 146 females 176 females employed in the 0 163 Indirect link : people from employment employed in senior level of management A 5.8.1.1 Implementation of Employment Equity (EE) equity target groups the senior by 30 June 2021 Strategy employed in the level of 5.8.1.2 Employment Equity (EE) Awareness Plan three highest levels of management 5.8.1.3 Diversity and Inclusion Awareness management in Programmes compliance with a 5.8.1.4 Women and Persons With Disabilities (PWD) municipality’s approved Empowerment Project 5.8.1.5 employment equity plan: Employment Equity (EE) Communication Plan FEMALE SENIOR 5.8.1.6 Employment Equity (EE) Department of Labour (DOL) Compliance Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5B.10 The number of Number 431 females 448 females employed in the 0 468 Indirect link : people from employment employed in middle level of management A 5.8.1.1 Implementation of Employment Equity (EE) equity target groups the middle by 30 June 2021 Strategy employed in the level of 5.8.1.2 Employment Equity (EE) Awareness Plan three highest levels of management 5.8.1.3 Diversity and Inclusion Awareness management in Programmes compliance with a 5.8.1.4 Women and Persons With Disabilities (PWD) municipality’s approved Empowerment Project 5.8.1.5 employment equity plan: Employment Equity (EE) Communication Plan FEMALE MIDDLE 5.8.1.6 Employment Equity (EE) Department of Labour (DOL) Compliance

5.8. Organisational 5.8.1. Employment 5.8.1.1 Percentage N/A 100% Implementation of 25% 25% Indirectly linked to KPI 5B.7 The number of people Transformation Equity Implementation of Employment Equity (EE) J from employment equity target groups employed in the (Employment Employment Strategy as detailed in three highest levels of management in compliance with Equity) Equity (EE) project plans by 30 June a municipality’s approved employment equity plan: Strategy 2021 People With Disabilities 5 B.8 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5B.9 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5B.10. The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.2 Percentage N/A 100% implementation of 25% 20% The following step was Outstanding step from Indirectly linked to KPI 5B.7 The number of people Employment Employment Equity (EE) L not completed in Quarter 1 will be from employment equity target groups employed in the Equity (EE) Awareness Plan by 30 June Quarter 1: Present EE completed in Quarter 2. three highest levels of management in compliance with Awareness Plan 2021 Awareness Framework item was sent to the a municipality’s approved employment equity plan: Plan to x1 Portfolio Governance & CHR People With Disabilities committee. Portfolio Committee which 5 B.8 The number of people from employment equity is scheduled on 14 target groups employed in the October 2020 three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5B.9 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5B.10. The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.3 Diversity Percentage N/A 100% implementation of 25% 25% Indirectly linked to KPI 5B.7 The number of people and Inclusion Diversity and Inclusion J from employment equity target groups employed in the Awareness Awareness Programmes as three highest levels of management in compliance with Programmes detailed in project plans by a municipality’s approved employment equity plan: 30 June 2021 People With Disabilities 5 B.8 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5B.9 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5B.10. The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE 5.8. Organisational 5.8.1. Employment Transformation Equity (Employment Equity)

Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5.8.1.4 Women Percentage N/A 100% implementation of 25% 20% Due to the moratorium The PWD Database Indirectly linked to KPI 5B.7 The number of people and People With Women and People With L in the City, the drafted Advert will be advertised from employment equity target groups employed in the Disabilities (PWD) Disabilities (PWD) PWD Database advert once the moratorium is three highest levels of management in compliance with Empowerment Empowerment Project by 30 could not be advertised lifted. a municipality’s approved employment equity plan: Project June 2021 in Quarter 1 People With Disabilities 5 B.8 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5B.9 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5B.10. The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.5 Percentage 100% implementation of 25% 25% Indirectly linked to KPI 5B.7 The number of people Employment Employment Equity (EE) J from employment equity target groups employed in the Equity (EE) Communication Plan by 30 three highest levels of management in compliance with Communication June 2021 a municipality’s approved employment equity plan: Plan People With Disabilities 5 B.8 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE TOP 5B.9 The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE SENIOR 5B.10. The number of people from employment equity target groups employed in the three highest levels of management in compliance with a municipality’s approved employment equity plan: FEMALE MIDDLE

5.8.1.6 Percentage N/A 100% compliance with the 25% 10% Only 1 out of 3 steps for Continuous Indirectly linked to KPI 5B.7 The number of people Employment Employment Equity Plan L Quarter 1 as per the communication and from employment equity target groups employed in the Equity (EE) submitted to Department of project plan were engagement with HRIS to three highest levels of management in compliance with Department of Employment & Labour by 30 completed. The process finalise the report as well a municipality’s approved employment equity plan: Employment & June 2021 for the Annual DOL as pre planned dates for People With Disabilities Labour (DOEL) report is a lengthy the consultation process 5 B.8 The number of people from employment equity Compliance process whereby there and final submission. All target groups employed in the are a number of steps outstanding steps for three highest levels of management in compliance with that need to be Quarter 1 will be a municipality’s approved employment equity plan: completed in completed in Quarter 2 FEMALE TOP partnership with different 5B.9 The number of people from employment equity stakeholders such as target groups employed in the HRIS in order for the three highest levels of management in compliance with report to be prepared. a municipality’s approved employment equity plan: These steps include FEMALE SENIOR extraction of information, 5B.10. The number of people from employment equity verification of target groups employed in the information, correction three highest levels of management in compliance with of information and a municipality’s approved employment equity plan: completion of templates FEMALE MIDDLE as prescribed by DOL. 5C. 5C.1 Interventions Number 97 100 Interventions 22 22 Direct link:PRG 5.9. Advise on Ways To Improve Organisational introduced to improve Interventions implemented by 30 June J Productivity Throughout The Municipality (all projects) Development productivity, efficiency by 30 June 2021 to improve productivity, PRG 5.10 Drive organisational change and efficiency and Change and effectiveness within 2021 efficiency and effectiveness interventions (all projects) Management the municipality within the municipality

5.9. Advise on 5.9.1. Measure Number N/A Implement 43 projects to 10 10 Directly linked to KPI 5C.1. Interventions introduced Ways To Improve productivity and develop measure productivity and J to improve productivity, efficiency and effectiveness Productivity standards of develop standards by 30 within the municipality Throughout The performance June 2021 Municipality.

5.9.2. Improve business Number N/A Implement 17 projects to 4 4 Directly linked to KPI 5C.1. Interventions introduced processes improve business processes J to improve productivity, efficiency and effectiveness by 30 June 2021 within the municipality 5.9. Advise on Ways To Improve Productivity Sector National KPA SFA National Performance Indicator ProgrammeThroughout The Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) Municipality. measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5.9.3. Eliminate wastage Number N/A Implement 1 project to 0 0 Directly linked to KPI 5C.1. Interventions introduced of resources eliminate wastage by 30 A to improve productivity, efficiency and effectiveness June 2021 within the municipality 5.10 Drive 5.10.1 Organisational Number N/A Implement 3 projects by 30 0 0 Directly linked to KPI 5C.1. Interventions introduced organisational Transformation and June 2021 A to improve productivity, efficiency and effectiveness change and Efficiency Projects within the municipality efficiency interventions 5.10.2. Monitor Number N/A Implement 3 projects to 0 0 Directly linked to KPI 5C.1. Interventions introduced transformation and monitor productivity by 30 A to improve productivity, efficiency and effectiveness efficiency projects June 2021 within the municipality

5.10.3 Undertake Office Number N/A Implement 27 projects by 30 7 7 Directly linked to KPI 5C.1. Interventions introduced Automation services June 2021 J to improve productivity, efficiency and effectiveness within the municipality 5.10.4 Undertake Number N/A Implement 4 change 1 1 Directly linked to KPI 5C.1. Interventions introduced organisational management interventions J to improve productivity, efficiency and effectiveness architecture ,capacity by 30 June 2021 within the municipality building and strategic change interventions. 5.10.5 Undertake cost Number N/A Implement 1 cost saving 0 0 Directly linked to KPI 5C.1. Interventions introduced saving in terms of projects by 30 June 2021 A to improve productivity, efficiency and effectiveness National Treasury within the municipality Circular No 82. 5.10.6 Implement ISO Number N/A Implement 1 projects by 30 0 0 Directly linked to KPI 5C.1. Interventions introduced 9001: 2015 quality June 2021 A to improve productivity, efficiency and effectiveness management system within the municipality

5D. Healthy 5D.1 Reduce the Ratio DIFR = 0.91 Disabling Injury Frequency 0 0 Indirect Link :5.12.1 Occupational Health Medical Human Disabling Injury Ratio = 1.3 A Surveillance 5.12.2 Occupational Hygiene Baseline Capital / Safe Frequency Ratio assessments5.12.3 Health and Safety Inspections and (number of disabling programme5.12.4 Health and Safety Audits productive injuries x200000/ total programme 5.12.5 Health and Safety training of employees man hours worked) the contractors programme. industrial norm for comparison is 2.5

5D.2 Provision of Number 428 Full provision of services to 69 42 Underachieved due to With relaxation of Covid Direct Link: PRG 5.11 Reduce new HIV/AIDs comprehensive programmes all Clusters per the SDBIP L constraints in 19 restrictions in lockdown infections in the workplace preventative health provided projects for the 2020/21 undertaking wellness level 1 it is expected that programmes to financial year (357) screening events due to more staff in client units employees client units working will be available onsite in remotely or on shift the next quarter, to rotation. enable the provision of wellness screening events.

5.11 Reduce new 5.11.1 Implementation of Number N/A 157 programmes 39 20 Underachieved due to With relaxation of Covid Directly linked to KPI 5D.2 Provision of HIV/AIDs infections a Municipal-wide implemented by June 2021 L constraints in 19 restrictions in lockdown comprehensive preventative health programmes to in the workplace Wellness Programme. undertaking wellness level 1 it is expected that employees screening events due to more staff in client units client units working will be available onsite in remotely or on shift the next quarter, to rotation. enable the provision of wellness screening events.

5.11.2 Peer Educator Number N/A 80 Peer Educators Trained 0 0 Directly linked to KPI 5D.2 Provision of Training Programme by 30 June 2021 A comprehensive preventative health programmes to employees

5.11.3 HIV Counselling Number N/A 120 programmes 30 22 Underachieved due to It is expected that more Directly linked to KPI 5D.2 Provision of and Testing (HCT) implemented by June 2021 L constraints experienced HCT screening events will comprehensive preventative health programmes to Program with some client units take place in the next employees being unavailable for quarter as client units and HCT screening due to staff will be more working remotely or on accessible for HCT rotation screening with the easing of Covid 19 restrictions in lockdown level 1 Sector National KPA SFA National Performance Indicator Programme Project Sub-project Unit of Baseline as Annual target for 20/21 Quarter 1 Quarter 1 Indicator Reason For Variance Measures Taken to Links Treasury (Output level only) measure at 30 June Target as at 30 Actual as at 30 improve Performance Ref No. 2019 September September 2020 2020

5.12 Compliance 5.12.1 Occupational Number N/A 12000 staff tested by June 3000 2793 Underachieved due to Outstanding medicals Indirectly linked to KPI 5D.1 The Disabling Injury with Occupational Health Medical 2021 L reduction of expected have been rescheduled Frequency Ratio Health and Safety Surveillance preplacement medicals and client unit heads have Legislation as there is a moratorium been informed regarding on recruitment and the legislated medicals attendance for that are outstanding. It is scheduled medicals anticipated that the being impacted by numbers of medical Covid 19 staff rotation surveillance will increase schedules in the next quarter as lockdown restrictions ease.

5.12.2 Occupational Number N/A 200 assessments conducted 50 23 Occupational hygiene Outstanding surveys have Indirectly linked to KPI 5D.1 The Disabling Injury Hygiene Baseline by June 2021 L surveys must be been rescheduled to Frequency Ratio assessments conducted during occur in the next quarter normal working when it is anticipated that conditions. working conditions is Underachieved as some expected to return to surveys could not be "normal" operations under completed due to lockdown level 1 operations not being fully normalised due to lockdown and staff working remotely

5.12.3 Health and Number N/A 768 inspections conducted 192 261 Indirectly linked to KPI 5D.1 The Disabling Injury Safety Inspections by 2021 J Frequency Ratio programme

5.12.4 Health and Number N/A 336 audits conducted by 84 76 This project was under To schedule more audit Indirectly linked to KPI 5D.1 The Disabling Injury Safety Audits 2021 L achieved due to most than the initial plan in Frequency Ratio programmes Units that were part of order to accommodate this quarter schedule those that would be were working remotely cancelled and most audit appointments were cancelled on the day of the audit.

5.12.5 Health and Number N/A 220 contractors trained by 55 73 Indirectly linked to KPI 5D.1 The Disabling Injury Safety training of 2021 J Frequency Ratio contractors programme. Municipal name: EThekwini Municipality SDBIP 2020-21 Plan 6A - A vibrant and creative city - the foundation for sustainability and social cohesion Plan Owner - Musa Gumede Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at 30 Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason for Variance Measures Taken to improve Performance Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 as at 30 as 30 September No. September 2020 2020

Local Economic 6A. Access and 6A.1. Number of Number 1536 Activities 1393 activities for the 558 77 Prj 6.1.1 Please find below the reasons Libraries has not reached the SDBIP targets: 1. Library closure due to Prj 6.1.1 Museums - With the current pandemic, targets will need to be Direct Link to PRG 6.1. Cultivating Development Inclusivity opportunities reflecting the 2020/21 financial year L COVID 19. In terms of eThekwini Municipality Integrated Development Plan, Libraries are responsible for the reviewed and the manner in which programmes are conducted will be a sense of active citizenship extent of access to social implementation of outreach programmes and submit under 6.1.1, 6.1.2 and 6.4.1 on a quarterly basis, due to different. Programmes that require physical presence for public upliftment activities to Covid 19 pandemic, Libraries were unable to achieve its deliverables. When the President of the Republic of members will be for a smaller audience (lectures, seminars, gallery cultivate a sense of active South Africa announced National lock down on the 26th March 2020, such pronouncement affected libraries' tours). Some of these will only be open to the public in the new year citizenship functioning. As from 27 March 2020 the country was on alert level 5 lock down as a results libraries were (such as school tours). We are pursuing a virtual platform for a number closed, majority of staff were on special leave and libraries only opened on the 10 September 2020 to public of other programming to increase the number of virtual audiences. It with a limited service to offer such as Returns, WI-FI, printing and Cyberzone. There were still limitations on should be noted that a large number of the reporting under this target outreach programmes libraries could do in first quarter due to national regulations on public gatherings and entails school groups visiting our facilities or outreach to schools - adherence to social distancing aimed to control the spread of virus. Also, the amendment to national disaster under the current circumstances we will not be able to "catch up" in regulations gazette was only issued on 18 September which eased the lockdown restrictions. 2. 2020/21 project later quarters to meet the targets, and thus targets will be reviewed at authority. Libraries report for authority to implement 2020/21 outreach programmes was approved by EXCO on MTAs. Libraries - District Managers have been reminded to ensure the 30th September 2020. Our programmes requires budget for catering, transportation, promo, facilitators etc., that all SDBIP programmes are implemented going forward and close and all these can not be procured without EXCO’s approval. up reports are submitted. Regarding programmes for quarter 1 which were not done due to late approval of report as well as Covid19 1. Due to the COVID -19 pandemic museums spaces were closed for a prolonged period in time. 2. With challenges, way forward district will be requested to spread these heritage spaces re-opening, we have had to ensure that our spaces are in a state of readiness for public programmes to other quarters in order to cover up or compensate for members. With most education programmes being interactive, we had to limit our offerings and were unable to quarter 1 follow through with planned programmes. 3. The approval of the Natural Science Museum programmes report by EXCO being delayed due to the pandemic.

6.1. Cultivating a sense of 6.1.1 Provide citizens with a Number N/A 1368 programmes/ 550 58 Please find below the reasons Libraries has not reached the SDBIP targets: 1. Library closure due to COVID Museums - With the current pandemic, targets will need to be reviewed PLC (7 activities): EDUCATION PROGRAMMES: While still under lockdown, the Education and Show Direct Link to KPI:6A.1. Number active citizenship diverse range of activities provided by L 19. In terms of eThekwini Municipality Integrated Development Plan, Libraries are responsible for the and the manner in which programmes are conducted will be different. manual has been revised and updated to be used at both the Mitchell Park Zoo and Bird Park. The of opportunities reflecting the extent opportunities for learning 30 June 2021 implementation of outreach programmes and submit under 6.1.1, 6.1.2 and 6.4.1 on a quarterly basis, due to Programmes that require physical presence for public members will be educational part of the manual contains information on guest relations, different forms of learning styles, of access to social upliftment and enrichment. Covid 19 pandemic, Libraries were unable to achieve its deliverables. When the President of the Republic of for a smaller audience (lectures, seminars, gallery tours). Some of dealing with difficult guests and interpretive styles. The show aspect covers everything from starting as a activities to cultivate a sense of South Africa announced National lock down on the 26th March 2020, such pronouncement affected libraries' these will only be open to the public in the new year (such as school new trainer, formulating routines and dialogue for the shows and details of how to go about training. In active citizenship functioning. As from 27 March 2020 the country was on alert level 5 lock down as a results libraries were tours). We are pursuing a virtual platform for a number of other addition to the manual, weekly emails will be sent to both Education Officers on the latest research and closed, majority of staff were on special leave and libraries only opened on the 10 September 2020 to public programming to increase the number of virtual audiences. It should be trends in environmental interpretation, interesting articles on animal training and other zoological education with a limited service to offer such as Returns, WI-FI, printing and Cyberzone. There were still limitations on noted that a large number of the reporting under this target entails information. They will then pass on relevant information from these articles to their teams. NATURE outreach programmes libraries could do in first quarter due to national regulations on public gatherings and school groups visiting our facilities or outreach to schools - under the TRAILS: The dept is having input into creating an Urban trail network for the city to be put on social media adherence to social distancing aimed to control the spread of virus. Also, the amendment to national disaster current circumstances we will not be able to "catch up" in later quarters for the Community to access and the City to market its open trails to the Citizens. PUBLIC PROGRAMMES regulations gazette was only issued on 18 September which eased the lockdown restrictions. 2. 2020/21 project to meet the targets, and thus targets will be reviewed at MTAs. : 1. August 2020 - Parks Department together with Afrisam participated in clean-up and upgrade of Beacon authority. Libraries report for authority to implement 2020/21 outreach programmes was approved by EXCO on Libraries - District Managers have been reminded to ensure that all Park, D’Moss Area in Sea View. The Park was fenced with Clear View Fencing, new Play Equipment and a the 30th September 2020. Our programmes requires budget for catering, transportation, promo, facilitators etc., SDBIP programmes are implemented going forward and close up new Outdoor Gym installed. The Outdoor Gym area was paved with brick paving and concrete slabs where and all these can not be procured without EXCO’s approval. reports are submitted. Regarding programmes for quarter 1 which laid to support the pathway. New signage was also installed. Beacon Park forms part of a nature trail; 2. Due were not done due to late approval of report as well as Covid19 to Lockdown the award ceremony for the Verge Campaign was cancelled and currently presenting prizes to 1. Due to the COVID -19 pandemic museums spaces were closed for a prolonged period in time. 2. With challenges, way forward district will be requested to spread these the winners from August to September 2020; 3. 19 September 2020 - Education Officers were assigned by heritage spaces re-opening, we have had to ensure that our spaces are in a state of readiness for public programmes to other quarters in order to cover up or compensate for the Acting Senior Manager, Mr Kenneth Mabila to be a part of the International Coastal clean-up event. members. With most education programmes being interactive, we had to limit our offerings and were unable to quarter 1 They joined the team at Amanzimtoti Main Beach where after the beach rake was launched as an initiative follow through with planned programmes. 3. The approval of the Natural Science Museum programmes report for clean surf. The MEC Nomusa Dube- Ncube and Minister of Environmental Affairs were present at the by EXCO being delayed due to the pandemic. clean-up and the launch; 4. I

6.1.2 Establish and Number N/A 25 relationships 8 19 Attendance at numerous regional and international meetings was facilitated by a movement to online PLC: 01 September 2020 - The Deputy Head of Parks Department, Sibusiso Mkhwanazi together with Direct Link to KPI:6A.1. Number maintain local, regional, established and / or J interactions due to the COVID-19 pandemic, which in some cases made access to these platforms more representatives from Afrisan and Ward 65 Councillor, Samantha Windvogel officially open Beacon Park, of opportunities reflecting the extent national and international maintained by 30 June feasible. D’Moss Area in Sea View. The partnership between Afrisan and Parks Department will strengthen ties within of access to social upliftment relationships to promote 2021 the community to ensure that they live a healthy lifestyle by participating in programs that will be held in the activities to cultivate a sense of Global Citizenship with Park. The Councillor supports this initiative and the community is highly appreciative of this upgrade. NSM: active citizenship special emphasis being Dr L. Richards: Global Union of Bat Diversity Networks on the 31st July 2020; Animal By-laws Stakeholder Africa Discussion; Bats without Borders on the 9th September 2020; Bats without Borders on the 12th August 2020; Bats Without Borders on the 23rd of September 2020; Durban Climate Change Strategy online consultation and stakeholder sessions; Life PLAN project 14 Sept 2020; South African Bat Assessment Association; South African Council for Natural Scientific Professions (SACNASP); The Expanded Freshwater and Terrestrial Environmental Observation (EFTEON)” funding proposal; Webinar titled Bats and Wind Energy – lessons from South Africa; Dr L. Snyman: Wood RIGHTS Research Initiative 2 July 2020; Webinar/WorkshopZooEnt Virtual Seminar Series (17 July); Webinar/Workshop: ZooEnt Virtual Seminar Series (24 July 2020); Ether_workshop_18 Aug 2020; Bats and ecosystem services (Prof P. Taylor) - 9 Sept 2020; Webinar/Workshop: 17 Sept Olfaction of Forest insects; LIBRARIES: UNESCO CITIES OF LITERATURE ANNUAL MEETING

6A.2. Number of Number 27 opportunities 26 opportunities for the 6 6 Direct Link to PRG 6.2 Promoting opportunities reflecting the 2020/21 financial year J healthy and active citizens extent of access to sports development and recreational programs

6.2 Promoting healthy 6.2.1 Facilitate sports Number N/A 20 programmes within 5 5 5yr business plan commission work: 1) Structures Commission: • A database of the different structures Direct Link to KPI: 6A.2. Number and active citizens development programmes 20 codes facilitated by J existing within the communities we serve. 2) Mass Participation Commission: • In preparation for the Salga of opportunities reflecting the extent linked to 20 sports codes 30 June 2021 Games 2020, authority was requested from the Portfolio committee. 3) Roles and Responsibilities of access to sports development Commission: • Stakeholders identified in order to define the roles and responsibilities of each within context and recreational programs of sport and recreation service delivery. 4) Total Management Commission: • Sport Facility audit; • Sport Body Lease database. 5) Resource Commission: • Data base of national and International sport and recreation opportunities were identified in order to offer these to our community youth interested in making a career choice from sport. • Covid 19 training to update all staff and prepare them to return to work

6.2.2 Facilitate programmes Number N/A 6 activities for the 1 1 Outdoor gyms community programme Direct Link to KPI: 6A.2. Number of that provide recreational 2020/21 financial year J opportunities reflecting the extent of opportunities for mass access to sports development and participation for all citizens recreational programs

6A.3. Projects implemented Number 25 Projects 24 Projects 5 9 Prj 6.3.4 Due to limitations during the past quarter in physically coming into the workplace, researchers have Direct Link to PRG 6A.3 Ensure towards supporting implemented implemented by 30 J been able to contribute to research projects, finalise papers etc. due to more time being available for this type of effective management of effective green environment June 2021 work which entails analysis and writing. environmental goods and management. ecosystem services.

6.3 Ensure effective 6.3.1 Develop and Review Number N/A 4 activities for the 1 1 Parks is conducting meetings with EPCPD in regards to developing Management Plans as the ones Direct Link: KPI 6A.3. Projects management of Management and Master 2020/21 financial year J developed by a consultant appointed by Ezemvelo KwaZulu-Natal Wildlife (EKZNW) did not meet the implemented towards effective environmental goods and Plans for Conservation sites minimum legislative requirements. The first meeting was held on 20 August 2020 and the second one was management of legislative ecosystem services held on 08 September 2020. It was suggested that eThekwini Municipality should write a letter to EKZNW’s requirements to support effective CEO requesting that they should review the Management Plans and give a detailed review report which has green environment management. been done and waiting for response whether the 4 submitted do meet the requirements. Also that the Municipality through Parks is exploring opportunities of sourcing funds from Capital budget estimated at R3m for appointing a new Consultant to develop the Management Plans and including Giba Gorge in their budget sourcing

6.3.2 Develop and manage Number N/A 4 activities for the 1 1 The oldest trees in Durban Botanic Gardens have been recognized as champion trees viz. Ficus Direct Link: KPI 6A.3. Projects an Urban Forestry 2020/21 financial year J Benghalensis which was planted in 1871. It has since become one of the most photographed trees in the implemented towards effective Programme in line with the city of Durban. The other one is a Ficus Annulata and is the largest tree on record in the City due its size; management of legislative City's Greening Strategy An extensive survey of the trees directly surrounding the dam at Durban Botanic Gardens was conducted requirements to support effective for sampling of Polyphagous Shot Hole Borer. Some branches were collected from 53 trees for examination green environment management. to check if there are beetles for sampling. After the survey, a brief inspection of the higher lying of the garden was also done. It was it was found out that 2 of the trees were infected, 3 likely and rest were not infected.

6.3.3 Engagement with Number N/A 8 activities for the 2 2 The Phase 1 of the initial plan for the year 2020-2021 is at 10%. Council sites for use through Real Estate, Direct Link: KPI 6A.3. Projects relevant stakeholders on 2020/21 financial year J screening conducted by Development Planning, Environment and Management Unit. Private sites identified implemented towards effective issues of sustainable land and site visits are in progress. Presentation on Webinar: Sustainable Planning and Management of management of legislative practices linked to disposal Cemeteries and Crematoria. requirements to support effective of Human remains green environment management.

6.3.4 Conducting primary Number N/A 8 research related 1 5 Due to limitations during the past quarter in physically coming into the workplace, researchers have been able Dr L. Snyman: Submitted manuscript entitled “A review of mosquitoes (Diptera: Culicidae) from the Direct Link: KPI 6A.3. Projects biodiversity research, and outputs (projects, J to contribute to research projects, finalise papers etc. due to more time being available for this type of work Afrotropical region using herpetofauna as hosts — conservation and epidemiological consequences of implemented towards effective disseminating this to the papers submitted / which entails analysis and writing. knowing little about many species”; Submitted manuscript entitled "Equine encephalosis virus in horses in management of legislative broader scientific published, survey South Africa: Clinical signs and molecular epidemiology" of which I am a co-author, for review at requirements to support effective community. reports, journals, Transboundary and Emerging Diseases: article rejected and resubmitted to sister journal Veterinary green environment management. papers peer-reviewed) Medicine and Science. Currently under review; Submitted article entitled “The utilisation of CytB and COI barcodes for the identification of bloodmeals and Culicoides species (Diptera: Ceratopogonidae) reveals a variety of novel wildlife hosts in South Africa” to the Centre for Disease Control for publication clearance. I am second author and primary analyst of the manuscript. Dr L. Richards: Journal of Biogeography submission; Journal of Mammalogy submission Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at 30 Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason for Variance Measures Taken to improve Performance Comment Links Treasury Ref (Output level only) measure June 2019 2020/21 as at 30 as 30 September No. September 2020 2020

6B. To develop 6B.1 Number of socio- Number 97 initiatives 86 initiatives for the 18 13 Prj 6.4.1 1. Library closure due to COVID 19 . In terms of eThekwini Municipality Integrated Development Prj 6.4.1 Libraries - District Managers have been reminded to ensure Direct Link: PRG 6.4 Create fundamental social cultural empowerment 2020/21 financial year L Plan, Libraries are responsible for the implementation of outreach programmes and submit under 6.1.1, 6.1.2 that all SDBIP programmes are implemented going forward and close Empowerment Opportunities in infrastructure for initiatives and 6.4.1 on a quarterly basis, due to Covid 19 pandemic, Libraries were unable to achieve its deliverables. up reports are submitted. Regarding programmes for quarter 1 which Arts, Culture and Heritage economic participation When the President of the Republic of South Africa announced National lock down on the 26th March 2020, were not done due to late approval of report as well as Covid19 and socio-cultural such pronouncement affected libraries functioning. As from 27 March 2020 the country was on alert level 5 challenges, way forward district will be requested to spread these PRG 6.5 Create and promote an empowerment lock down as a results libraries were closed, majority of staff were on special leave and libraries only opened on programmes to other quarters in order to cover up or compensate for environment that encourages the 10 September 2020 to public with a limited service to offer such as Returns, WI-FI, printing and Cyberzone. quarter 1 economic activity for arts and There were still limitations on outreach programmes libraries could do in first quarter due to national regulations culture on public gatherings and adherence to social distancing aimed to control the spread of virus. Also, the Prj 6.4.2 Depts will endeavour to make up these targets not achieved amendment to national disaster regulations gazette was only issued on 18 September which eased the in forthcoming quarters; if required, targets will be reviewed at MTAs lockdown restrictions. 2. 2020/21 project authority. Libraries report for authority to implement 2020/21 outreach programmes was approved by EXCO on the 30th September 2020. Our programmes requires budget for catering, transportation, promo, facilitators etc., and all these can not be procured without EXCO’s approval.

Prj 6.4.2 Restrictions in activities around the COVID-19 pandemic has resulted in us not meeting this target due to limitations in public gatherings and closure of some of our facilities.

6.4 Create Empowerment 6.4.1 Facilitation of Number N/A 16 activities in this 4 0 1. Library closure due to COVID 19 . In terms of eThekwini Municipality Integrated Development Plan, Libraries - District Managers have been reminded to ensure that all Direct Link KPI 6B. 1. Number of Opportunities in Arts, interactive programmes to financial year L Libraries are responsible for the implementation of outreach programmes and submit under 6.1.1, 6.1.2 and SDBIP programmes are implemented going forward and close up socio-cultural empowerment Culture and Heritage support economic 6.4.1 on a quarterly basis, due to Covid 19 pandemic, Libraries were unable to achieve its deliverables. When reports are submitted. Regarding programmes for quarter 1 which initiatives empowerment the President of the Republic of South Africa announced National lock down on the 26th March 2020, such were not done due to late approval of report as well as Covid19 pronouncement affected libraries functioning. As from 27 March 2020 the country was on alert level 5 lock challenges, way forward district will be requested to spread these down as a results libraries were closed, majority of staff were on special leave and libraries only opened on the programmes to other quarters in order to cover up or compensate for 10 September 2020 to public with a limited service to offer such as Returns, WI-FI, printing and Cyberzone. quarter 1 There were still limitations on outreach programmes libraries could do in first quarter due to national regulations on public gatherings and adherence to social distancing aimed to control the spread of virus. Also, the amendment to national disaster regulations gazette was only issued on 18 September which eased the lockdown restrictions. 2. 2020/21 project authority. Libraries report for authority to implement 2020/21 outreach programmes was approved by EXCO on the 30th September 2020. Our programmes requires budget for catering, transportation, promo, facilitators etc., and all these can not be procured without EXCO’s approval.

6.4.2 Implement Number N/A 42 programmes by 30 7 6 Restrictions in activities around the COVID-19 pandemic has resulted in us not meeting this target due to Depts will endeavour to make up these targets not achieved in Durban Poetry Show 29 August 2020; PhD student Monika Moir (Dr L. Richards); Studio Sessions 01 - 30 Direct Link KPI 6B. 1. Number of programmes to create June 2021 L limitations in public gatherings and closure of some of our facilities. forthcoming quarters; if required, targets will be reviewed at MTAs September 2020; Woke Queens Festival; MSc student Gregory de Jong (Dr L. Richards); The Unit socio-cultural empowerment opportunities in arts culture, commissioned a local artist , Naledi the Artist to paint some works depicting local Women at work for initiatives parks and heritage August Women’s month

6.4.3 Average number of Number N/A 24 activities for the 6 6 Direct Link KPI 6B. 1. Number of library visits per library 2020/21 financial year J socio-cultural empowerment initiatives

6.5 Create and promote 6.5.1 Develop and evaluate Number N/A 4 plans developed / 1 1 Opera Plan provided Direct Link KPI 6B. 1. Number of an environment that plans to support the creative evaluated by 30 June J socio-cultural empowerment encourages economic industry. 2021 initiatives activity for arts and culture

6B.2 Implementation of 6.6. Strategic Social 6.6.1. Plan and execute Percentage 100% Full implementation of 30% 30% Three sites are Adams college, Anton Lembede Museum, Anton Lembede Grave Direct Link: PRJ 6.6.1. Plan and strategic social infrastructure and legacy National Liberation Heritage implemented the social infrastructure J execute National Liberation infrastructure development projects Route and legacy programme Heritage Route linked to the Parks, by 30 June 2021 Recreations & Culture Unit (100%) Indirect Link: PRJ 6.6.2 To implement the infrastructure program for the Parks Recreation and Culture Unit in line with the approved Capital Budgets

Direct Link KPI 6B.2 Implementation of strategic social infrastructure linked to the Parks, Recreations & Culture Unit

6.6.2 To implement the Percentage N/A 100% implementation 0% 0% Indirect Link to PRG 6B.2 infrastructure program for of 3 key infrastructure A Implementation of strategic social the Parks Recreation and projects for the infrastructure development linked to Culture Unit in line with the 2020/21 financial year the Parks, Recreations & Culture approved Capital Budgets Unit

6B.3 Develop, review, 6.7 Preservation and 6.7.1 Developing collections Number 20 mechanisms / 20 mechanisms / plans 5 4 LIBRARIES: The Don-Ref Library was closed due to lockdown. In the forthcoming quarter, Libraries should be able to achieve the DAG Collections Reports; NSM Collections Reports; PLC Collections Reports; LHM Collections Reports Direct Link: PRG 6.7 Preservation implement and report on Management of Heritage management mechanisms plans developed, developed, reviewed, L target because the library is now open; targets will be amended in and Management of Heritage collections management Assets to address the preservation reviewed, implemented and MTAs. Assets mechanisms to address the and management of implemented; reported to relevant Preservation and heritage assets reported on stakeholders by 30 Direct Link KPI 6B.3. Develop, Management of Heritage June 2021 review, implement or report on Assets collections management mechanisms to address the Preservation and Management of Heritage Assets Municipal name: EThekwini Municipality SDBIP: 2020 - 2021 Plan 6B - Stadia Facilities Unit Plan Owner - Musa Gumede Sector National KPA SFA National Performance Programme Project Unit of Baseline as Annual target for Quarter 1 Target Quarter 1 Actual Indicator Reason for Variance Measures Taken to Comment Links Treasury Indicator (Output measure at 30 June 2020/21 as at 30 as 30 September improve Performance Ref No. level only) 2019 September 2020 2020

Local Sustainable 6C.1. Create and Percentage 109% 89% Achievement 27% 29,20% Direct link :PRG6.8 Economic management of promote an of targets for all J Create and promote an Development stadia for socio- environment that related projects environment that (LED) economic encourages socio- encourages socio- empowerment economic economic empowerment empowerment (all projects)

6.8 Create and 6.8.1 Number of job Number N/A 3500 job 0 0 Direct Link : KPI 6C.1. promote an opportunities created opportunities A Create and promote an environment that created environment that encourages socio- encourages socio- economic economic empowerment empowerment

6.8.2 Implement a Percentage N/A Commercial 25% 25% Direct Link : KPI 6C.1. commercial business business strategy J Create and promote an strategy to sustain and implemented environment that enhance income (100%) encourages socio- generation economic empowerment

6.8.3 Implement an Percentage N/A Engagement tool 0% 0% Direct Link : KPI 6C.1. engagement tool for for partnerships A Create and promote an mutually beneficial implemented & 3 environment that partnerships that partnerships in encourages socio- demonstrates social place and economic empowerment interaction maintained (60%)

6.8.4 Implementing Percentage N/A Comprehensive 25% 25% Direct Link : KPI 6C.1. comprehensive events stadia unit events J Create and promote an management strategy for management environment that the Unit strategy. (100%) encourages socio- economic empowerment

6.8.5 Conduct customer Percentage N/A Attain 85% 85% 96% Economic Impact assessment Direct Link : KPI 6C.1. satisfaction assessments customer J Quality of the experience and services Create and promote an in order to exceed satisfaction level provided exceeded guest expectations environment that minimum hospitality per quarter for the encourages socio- industry norm 2020/21 financial Customer satisfaction economic empowerment year Guests have provided a positive feedback on the following criteria’s: Have seen value of money, stadium tour attraction experience & overall experience received from the Tour guide/GROs(excellent customer service)

6C.2 Stadia Percentage <100% 100% 10% 0% No reporting Direct Link :PRG6.9 Infrastructure implementation of L Stadia Infrastructure asset projects linked to asset management (all management Stadia Projects) Infrastructure assets

6.9 Stadia 6.9.1 To implement the Percentage N/A 100% 10% 0% No reporting Direct Link : KPI 6C.2 Infrastructure asset infrastructure upgrade implementation of L Stadia Infrastructure management program for the Moses phase 3 of the asset management Mabhida Stadium project for the (Completion of phase 3 of 2020/21 financial 5) year Municipal name: EThekwini Municipality SDBIP 2020-21 Plan 6C - Agro-Ecology Plan Owner - Musa Gumede Sector National KPA SFA National Performance Programme Project Unit of Baseline as Annual Target 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Comment Links Treasury Indicator measure at 30 June Target as at 30 as 30 improve Ref No. (Output level 2019 September 2020 September 2020 Performance only) Local 6B. To develop 6B.4 Percentage New indicator - 100% Implementation of 10% 10% Direct Link: Economic fundamental social Implementation No baseline socio-cultural and food J Prj: 6.4.4 Development of Development infrastructure for of socio-cultural sovereignty empowerment infrastructure for identified economic and food initiatives community gardens participation and sovereignty socio-cultural empowerment Prj: 6.4.5 Project packaging for the empowerment initiatives upgrade of existing Hubs to serve as Agricultural produce centers and servicing of 426 Community gardens. 6.4 Create 6.4.4 Development of Percentage N/A Infrastructure for identified 10% 10% Special Adjusted Budget done and submitted to finance by September 2020 Direct Link KPI 6B.4 Empowerment infrastructure for community gardens J as well as Reprioritization report to be submitted to committee for approval. Implementation of socio-cultural and Opportunities in identified community developed by 30 June The Reprioritization report will show the list of new gardens to be assisted. food sovereignty empowerment Arts, Culture and gardens 2021 (100%) initiatives Heritage Once committee has approved budget projects will be implemented.

6.4.5 Project packaging Percentage N/A 4 Hubs upgraded for 10% 10% CSA2828 – Inchanga Agrihub Direct Link KPI 6B.4 for the upgrade of 2020/21 financial year J The bills of quantity and tender documentation has been prepared and Implementation of socio-cultural and existing Hubs to serve (100%) packaged. Please see the attached final summary estimate. This project is food sovereignty empowerment as Agricultural produce now ready to go out to tender as soon as funding is available for construction. initiatives centers and servicing of We are going through the gateway review with the consultants and will 426 Community process all outstanding invoices. gardens. CSA2808 – Marianridge Agrihub The tender documentation is near complete – the professional team is wrapping up the last co-ordination and then all documentation will be submitted to the QS to prepare the bills of quantity.

CSA2807 – Newlands Agrihub The gateway review process has finally been concluded so the team is now proceeding to wrap up the detailed design. We are aiming to have all the documentation with the QS in the next three weeks so they can prepare the detailed estimate.

CSA3083 – Hambanathi Agrihub The project team is wrapping up the last details and co-ordination for the detailed designs and we are aiming to have all the documentation with the QS in the next three weeks so they can prepare the detailed estimate. Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 7A - Good Governance and Responsive Local Government Plan Owner - Sipho Cele Performance Indicator Programme Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) 30 June 2019 Target as at 30 as 30 September 2020 September 2020

7A.1. Number of international Number 165 154 agreements/ projects 37 13 7.1.5 Project required physical contact which was Direct Link to PRG agreements and projects, agreements/ that enhance Municipal L impossible under Covid-19 events and protocol projects projects that service delivery during 7.1. Promote co-operative international and inter- and intergovernmental enhance 2020/21 financial year 7.1.6 Because of covid-19 restrictions, it was not governmental relations (All projects) agreements and projects that Municipal possible to host events enhance Municipal service service delivery delivery. implemented/ signed

7.1. Promote co- 7.1.1. Implement co-operative Number N/A 40 projects Implemented by 10 10 Direct Link to KPI operative international international relations programmes that 30 June 2021 J and inter- mobilises financial and knowledge 7A.1. Number of international agreements and governmental relations exchange that supports capacity of staff projects, events and protocol projects and and office bearers to deliver on the intergovernmental agreements and projects that Integrated Development Plan. enhance Municipal service delivery. 7.1.2. Implement co-operative Number N/A 40 projects Implemented by 10 No Reporting Direct Link to KPI Africa/NEPAD programmes that mobilises 30 June 2021 L financial and knowledge exchange that 7A.1. Number of international agreements and supports capacity of staff and office projects, events and protocol projects and bearers to deliver on the Integrated intergovernmental agreements and projects that Development Plan. enhance Municipal service delivery. 7.1.3. Implement an integrated Number N/A 33 Projects Implemented by 8 No Reporting Direct Link to KPI intergovernmental relations programme 30 June 2021 L that mobilises resources, policy alignment 7A.1. Number of international agreements and and knowledge exchange that benefits all projects, events and protocol projects and stakeholders. intergovernmental agreements and projects that enhance Municipal service delivery. 7.1.4 Facilitate coordination and 7.1.4.1 Review of an IGR Number N/A Review of 1 IGR Stakeholder 0 0 Direct Link to KPI engagement of stakeholders within the Stakeholder Coordination Coordination and A IGR space to ensure coherent and Engagement Strategy. Engagement Strategy by 30 7A.1. Number of international agreements and government; effective provision of June 2021 projects, events and protocol projects and services and effective monitoring and intergovernmental agreements and projects that implementation of joint projects by all enhance Municipal service delivery. government agents across all spheres for the realisation of national priorities. 7.1.4.2 Establish Number N/A Establish 2 partnerships by 0 0 Direct Link to KPI partnerships that exists 30 June 2021 A within eThekwini Municipality 7A.1. Number of international agreements and and between eThekwini projects, events and protocol projects and Municipality and sectors intergovernmental agreements and projects that departments nationally and enhance Municipal service delivery. Provincially.

7.1.4.3 Monitor the Number N/A Monitor the functionality of 4 1 1 Direct Link to KPI functionality of Technical and Technical and Political IGR J Political IGR Structures or structures and Forums by 30 7A.1. Number of international agreements and Forums within the June 2021 projects, events and protocol projects and Municipality intergovernmental agreements and projects that enhance Municipal service delivery.

7.1.4.4 Create log of all Number N/A 2 logs created by 30 June 0 0 Direct Link to KPI Technical MUNIMEC and 2021 A Tech Premier's Coordinating 7A.1. Number of international agreements and Forum resolutions and projects, events and protocol projects and monitor the implementation intergovernmental agreements and projects that progress by relevant enhance Municipal service delivery. stakeholders within the eThekwini.

7.1.5. To forge and facilitate co-operation Number N/A 7 projects implemented by 2 1 Project required physical contact which was Additional resource supplied to speed up completion The other project could not be Direct Link to KPI with South African Local Government 30 June 2021 L impossible under Covid-19 completed because of Covid-19 Association, South African Cities Network, regulations 7A.1. Number of international agreements and Chapter 9 Institutions and International projects, events and protocol projects and organised local government partners and intergovernmental agreements and projects that bodies. enhance Municipal service delivery. 7.1.6 Co ordinate all International Number N/A 25 projects implemented by 6 1 Because of covid-19 restrictions, it was not possible We will make mid term adjustments in the number of 1 project completed. Direct Link to KPI receptions and protocol for International 30 June 2021 L to host events events that we undertake in view of Covid and Intergovernmental Relations Regulations and we are currently planning additional 7A.1. Number of international agreements and programmes events projects, events and protocol projects and intergovernmental agreements and projects that enhance Municipal service delivery.

7A.2. Customer satisfaction Percentage <100% 85% customer satisfaction 42,5% 47,63% 7.2.1.2 The customer satisfaction rate has increased Direct Link to KPI based on customer achieved by 30 June 2021 J to 95.26% due to our customers rating higher than satisfaction programme what was expected in terms of our performance as a KPI 7A.2. Customer satisfaction based on the Unit in service delivery. customer satisfaction programme

7.2. Implement a 7.2.1 Implementation of the Municipal 7.2.1.1 Implementation of the Percentage <100% 85% customer satisfaction 0% 0% Direct Link to KPI Customer Relations Wide Customer Satisfaction Programme Mystery Shopper achieved by 30 June 2021 A Management Strategy Programme KPI 7A.2. Customer satisfaction based on the and Customer Care customer satisfaction programme Policy 7.2. Implement a 7.2.1 Implementation of the Municipal Customer Relations Wide Customer Satisfaction Programme Performance Indicator ManagementProgramme Strategy Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) and Customer Care 30 June 2019 Target as at 30 as 30 Policy September 2020 September 2020

7.2.1.2. Customer Percentage N/A 85 % achieved on the 85% 95,26% The customer satisfaction rate has increased to Over achieved the target of 85% Direct Link to KPI satisfaction through the quarterly customer J 95.26% due to our customers rating higher than on customer satisfaction customer satisfaction satisfaction reports by 30 what was expected in terms of our performance as a KPI 7A.2. Customer satisfaction based on the questionnaire June 2021 Unit in service delivery. customer satisfaction programme

7.2.1.3. Complaints Percentage N/A 85% Complaints resolved 85% 96% The 11% over achievement was due to a reduction The 11% over achievement was Indirect Link to KPI management resolution and and feedback provided to J of complex cases requiring investigation due to a reduction of complex feedback. customers by 30 June 2021 cases requiring investigation KPI 7A.2. Customer satisfaction based on the customer satisfaction programme

7.2.2 Implementation of the Customer 7.2.2.1 Facilitate the review Number N/A Customer services 0 40 Indirect Link to KPI Relations Management Policy of Customer Service Standards reviewed for 2 A Standards and Charter units by 30 June 2021. KPI 7A.2. Customer satisfaction based on the City Hall Administration mystery shopper programme Sizakala

7.2.2.2 Compliance with Percentage N/A Develop monitoring tool and 25% 25% Project achieved its quarterly target Indirect Link to KPI service standards and monitor compliance within J charter within Sizakala the Unit by 30 June 2021 KPI 7A.2. Customer satisfaction based on the Customer service Unit (100%) mystery shopper programme

7.2.3 Determine and implement a capital 7.2.3.1 Additions\alterations Percentage N/A Additions/ alterations at 25% 25% 1. Consultation meeting with Indirect Link to KPI programme to upgrade existing centres at Molweni centre. Molweni completed by 30 J Stakeholders (Facilities, Archreq, and planning for new centre in areas June 2021 (100%) Customer Service) 05/03/2020, KPI 7A.2. Customer satisfaction based on the where needed 17/06/2020. and 03/07/20202. mystery shopper programme Submitted works order request to Management for approval 08/07/2020.3. Accountant approval of proforma 09/07/2020.4. Proforma submission to Archreq 09/07/2020

7.2.4 Compliance to occupational health Number N/A Quarterly meetings held in 3 3 3 Indirect Link to KPI and Safety Act regions for 2020/21 financial J year. (12 Meetings) KPI 7A.2. Customer satisfaction based on the mystery shopper programme

7.2.5. All vacancies filled with 2018-22 Percentage N/A 100% Compliance by 30 0% 0% Due to freezing of posts no new Indirect Link to KPI Employment Equity target. June 2021 A appointments within the unit since lockdown. Currently on the KPI 7A.2. Customer satisfaction based on the Employment equity report we are mystery shopper programme complying as we have 5% PLWD (target is 02%) and 64% of employees are females. The unit continues to contribute positively to the Municipal Employment equity Plan

7A.3. Number of interventions Number 722 432 interventions to 78 24 7.3.8.1 Due to the National Lock down regulations, 7.3.8.1 As the Country is now on alert level 1, planned Direct Link to PRG to encourage effective public interventions to encourage effective public L the office could not effectively facilitate and support programmes will be implemented in the 2nd quarter participation in Council encourage participation in Council Vulnerable groups programmes 7.3. Create integrated mechanisms, processes and activities effective public activities for the 2020/21 7.3.8.2 With the country being on alert level 1, the procedures for citizen participation (all projects) participation in financial year 7.3.8.2 The National lock down regulations hindered office will commence undertaking Vulnerable groups Council the implementation of Vulnerable groups empowerment programmes in the 2nd quarter activities empowerment programmes implemented 7.3.9.1 With the ease of Lock down restrictions, more 7.3.9.1 Planned programmes were postponed due programmes will be implemented in the 2nd quarter to the COVID19 regulations 7.3.9.2 Planned programmes will be coordinated in 7.3.9.2 Lock down regulations hindered the the 2nd quarter as the National Lock down regulations facilitation of Gender empowerment programmes have been eased on alert level 1

7.3.10.1 Planned youth programmes could not be 7.3.10.1 Planned programmes will be implemented in facilitated in communities as the national lock down the 2nd quarter as some of the National Lock down prohibits mass gatherings restrictions have been lifted

7.3.10.2 The national lock down regulations 7.3.10.2 Empowerment programmes will be facilitated hindered the implementation of youth empowerment in the 2nd quarter as the country is now on alert level programmes 1

7.3. Create integrated 7.3.1. Facilitate Grant in Aid distribution 7.3.1.1 Allocate and Number N/A 100 grants distributed and 0 0 Annual distribution happening Direct Link to KPI mechanisms, distribute Sundry Grant as allocated to qualifying A between February and April of processes and directed by council. organisations by 30 June each year 7A.3. Number of interventions to encourage procedures for citizen 2021 effective public participation in Council activities participation 7.3.1.2 Allocate Adhoc Number N/A Adhoc Grant allocated to 6 0 0 Allocation will happen upon Direct Link to KPI Grant upon request as per organisations upon request A approval by relevant Committees. policy by 30 June 2021 There were delays as a result of 7A.3. Number of interventions to encourage the lockdown effective public participation in Council activities

7.3.2 Capacitate Community Based 7.3.2.1 Provide GIA Number N/A 6 GIA Workshops provided 0 0 Workshops scheduled to start in Direct Link to KPI Structures workshops to NPOs and to beneficiaries by 30 June A November beneficiaries (Successful and 2021 7A.3. Number of interventions to encourage unsuccessful) effective public participation in Council activities 7.3. Create integrated mechanisms, processes and procedures for citizen participation

Performance Indicator Programme Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) 30 June 2019 Target as at 30 as 30 September 2020 September 2020

7.3.3 Facilitate reviews of Community 7.3.3.1 Review Vulnerable Number N/A Vulnerable Groups Policy 0 0 Scheduled to start in February as Direct Link to KPI Participation Unit Policies Groups Policy reviewed by 30 June 2021 A there are other policies being reviewed and developed 7A.3. Number of interventions to encourage effective public participation in Council activities 7.3.3.2 Review Youth Policy Number N/A Youth Policy reviewed by 30 0 0 Scheduled to start in December as Direct Link to KPI June 2021 A there are other policies being developed and reviewed 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.3.3 Launch and adopt Number N/A Traditional Leadership Policy 0 0 Scheduled for March as we are Direct Link to KPI Traditional Leadership Policy launched and adopted by 30 A working on consultations, June 2021 submissions and approval 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.3.4 Launch and Adopt Number N/A Community Participation 0 0 Scheduled for May 2021 as Direct Link to KPI Community Participation Policy launched and adopted A consultations are underway. Policy by 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.3.5 Develop Draft Number N/A Terms of Reference 0 0 Scheduled for June 2021 Direct Link to KPI Poverty Alleviation Policy developed for Poverty A Alleviation Policy by 30 June 7A.3. Number of interventions to encourage 2021 effective public participation in Council activities

7.3.4. Facilitate empowerment 7.3.4.1. Awareness Percentage N/A Awareness programmes 0% 0% The national lock down regulations Indirect Link to KPI programmes for Traditional structures programmes for traditional provided to traditional A prohibited mass gatherings as a councils councils by 30 June 2021 result the office could not 7A.3. Number of interventions to encourage (100%) implement awareness programmes effective public participation in Council activities for traditional councils

Awareness programmes for 7.3.5 Facilitate implementation of 7.3.5.1. Undertake CBP Percentage N/A 100% CBP ward-Based- 0% 0% 13 CBPs have been conducted in Indirect Link to KPI Community Based Planning consultation meetings with Plans developed by 30 June A various wards relevant role players 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.6. Create platforms for stakeholder 7.3.6.1. Hold Masakhane Percentage N/A Masakhane roadshows and 0% 0% 20 schools visited for the national Indirect Link to KPI engagements Roadshows and Special special community outreach A population registration campaign Community outreach held by 30 June 2021 7A.3. Number of interventions to encourage (100%) effective public participation in Council activities

7.3.6.2 Facilitate Mayoral Percentage N/A Facilitate 100% Mayoral 0% 0% The Mayoral izimbizo project is still Indirect Link to KPI izimbizo and IDP and budget Izimbizo and IDP and Budget A on the planning phase roadshows roadshows by 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.6.3. Provide support to Number N/A Provide support to 50 ward 0 0 12 programmes have been Direct Link to KPI ward based intervention based programmes by 30 A supported in various wards programmes June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.6.4 Facilitate Percentage N/A 100% Facilitation of 0 0 Still in planning phase Indirect Link to KPI Participation of Stakeholders participation of Stakeholders A in the Budget and IDP in the Budget and IDP 7A.3. Number of interventions to encourage Roadshows Roadshows by 30 June 2021 effective public participation in Council activities

7.3.6.5. Facilitate Percentage N/A Engagements of traditional 0 0 The national lock down regulations Indirect Link to KPI engagement of traditional leaders facilitated by 30 June A prohibited mass gatherings leaders in government 2021 (100%) resulting in the office not being able 7A.3. Number of interventions to encourage programmes to implement planned traditional effective public participation in Council activities leaders engagement programmes

7.3.6.6 Facilitate voter Percentage N/A 100% Facilitation of voter 0% 0% Direct Link to KPI education programme education programmes by A 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.7 Facilitate implementation of Poverty 7.3.7.1 Increase Soup Number N/A 18 additional soup kitchens 0 0 The report for the procurement of Direct Link to KPI Alleviation Programme kitchen sites by 30 June 2021 A containers has been compiled and undergoing the approval process 7A.3. Number of interventions to encourage through obtaining the relevant effective public participation in Council activities signatures.

7.3.7.2 Identify and Support Number N/A 12 Community gardens 0 0 Direct Link to KPI Community gardens to identified and supported by A supply Soup Kitchens 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities 7.3.7.3 Identify and Support Number N/A 40 One Home One Garden 0 0 The project is at its gardening Direct Link to KPI One Home One garden for identified and supported by A implements procurement stage Soup Kitchen beneficiaries 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities 7.3.8 Facilitate and Support Vulnerable 7.3.8.1 Facilitate and Number N/A 75 Projects facilitated and 20 10 Due to the National Lock down regulations, the office As the Country is now on alert level 1, planned Direct Link to KPI groups Programmes Support for Vulnerable supported by 30 June 2021 L could not effectively facilitate and support Vulnerable programmes will be implemented in the 2nd quarter Groups(Children, Elderly & groups programmes 7A.3. Number of interventions to encourage Disability) Programmes effective public participation in Council activities 7.3. Create integrated mechanisms, processes and procedures for citizen participation

7.3.8 Facilitate and Support Vulnerable groups Programmes Performance Indicator Programme Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) 30 June 2019 Target as at 30 as 30 September 2020 September 2020

7.3.8.2 Undertake Number N/A 24 Empowerment 6 0 The National lock down regulations hindered the With the country being on alert level 1, the office will Direct Link to KPI Vulnerable Groups Programmes undertaken by L implementation of Vulnerable groups empowerment commence undertaking Vulnerable groups Empowerment programmes 30 June 2021 programmes empowerment programmes in the 2nd quarter 7A.3. Number of interventions to encourage (Children, Elderly & effective public participation in Council activities Disability)

7.3.9 Facilitate and Support Gender 7.3.9.1 Facilitate and Number N/A 32 Projects facilitated and 9 5 Planned programmes were postponed due to the With the ease of Lock down restrictions, more Direct Link to KPI Programmes Support Gender Awareness supported by 30 June 2021 L COVID19 regulations programmes will be implemented in the 2nd quarter programmes and Projects 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.9.2 Undertake Gender Number N/A 16 Empowerment 6 2 Lock down regulations hindered the facilitation of Planned programmes will be coordinated in the 2nd Direct Link to KPI Empowerment Programmes Programmes undertaken by L Gender empowerment programmes quarter as the National Lock down regulations have 30 June 2021 been eased on alert level 1 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.10 Facilitate and Support Youth 7.3.10.1 Facilitate and Number N/A 32 Projects facilitated and 7 4 Planned youth programmes could not be facilitated Planned programmes will be implemented in the 2nd Direct Link to KPI Development Programmes Support Youth Development supported by 30 June 2021 L in communities as the national lock down prohibits quarter as some of the National Lock down programmes and Projects mass gatherings restrictions have been lifted 7A.3. Number of interventions to encourage effective public participation in Council activities

7.3.10.2 Undertake Youth Number N/A 16 Empowerment 4 3 The national lock down regulations hindered the Empowerment programmes will be facilitated in the Direct Link to KPI Empowerment Programmes Programmes undertaken by L implementation of youth empowerment programmes 2nd quarter as the country is now on alert level 1 30 June 2021 7A.3. Number of interventions to encourage effective public participation in Council activities

7A.4. No. of communication 7.4. Effectively 7.4.1. Maintain existing communication Number 11 Maintain 11 existing 11 No Reporting Direct Link: tools maintained in line with communicate the tools communication tools L the Adopted Communication programmes and (Ezasegagasini Metro, Project 7.4.2.Maintain existing communication tools Strategy and Policy in order to policies of the Workplace, Weekly bulletin, provide facilities for the eThekwini Municipality Radio, Intranet, Internet, Direct Link: Municipality to communicate to the full range of Facebook, Twitter, LinkedIn, internally and externally audiences, both Newsflash, Info info) during KPI 7A.4. No. of communication tools maintained in internally and the 2020/21 financial year line with the Adopted Communication Strategy and externally. Policy in order to provide facilities for the Municipality to communicate internally and externally

7.4.2. Implement the annual Percentage N/A 100% implementation of plan 30% No Reporting Indirect Link to KPI communication and marketing plan by 30 June 2021 L 7A.4. No. of communication tools maintained in line with the Adopted Communication Strategy and Policy in order to provide facilities for the Municipality to communicate internally and externally

7.4.3. Implement Municipal media Percentage N/A 100% implementation of 30% No Reporting Indirect Link to KPI relations plan identified tools by 30 June L 2021 7A.4. No. of communication tools maintained in line with the Adopted Communication Strategy and Policy in order to provide facilities for the Municipality to communicate internally and externally

7B.1. Implementation of Percentage 100% 100% implementation of 3 25% 25% Direct Link to Projects identified systems, policies, projects/programs/services J events and services to in accordance with good promote the interface governance objectives and 7.5.1 Development and Implementation of Ward between Council, the the Unit's business plan so Committee Operational Plans Administration and the as to enhance efficiency, 7.5.2 Empowerment of Ward Committees on Citizenry. accountability, accessibility Municipal Processes and the Interface between 7.5.3 Municipal wide Records Management Council, the Administration and the Citizenry for the 2020/21 financial year

7B.2 Percentage of ward Percentage 99,09% 70% (77 Wards ) that would 70% 94% The over achievement is because there are no Indirect Link: committees with 6 or more maintain a composition of 6 J resignations nor deceased member over this period. ward committee members Members and more for the 7.5.2. Development and Implementation of Ward (excluding the ward 2020/21 financial year Committee Operational Plans councillor) (GG 2.11 ) 7B.3 Percentage of wards Percentage New Unit of 55% of wards with at least 1 55% 1% In this quarter July - September 2020 there was only With the COVID-19 Restriction on gatherings having Indirect Link: where at least one councillor- measure. No councillor-convened L one (1) Ward that held an engagement, after the been relaxed to allow for more than 50 people to convened community meeting Baseline. community meeting for the Lockdown Regulations were relaxed to Level One gather, more community engagements are envisaged 7.5.2. Development and Implementation of Ward was held(GG 2.12 ) 2020/21 financial year (1). The reason for under achievement is that during to be held. Financial and human resources are made Committee Operational Plans this quarter the COVID-19 restrictions on gatherings available to assist Councillors hold community were still eminent until 21 September 2020, where engagements. the country was officially moved to Level 01 of Lockdown. Only one (1) Ward managed to convene a meeting.

7B.4 Number of agenda Number 0 0 agenda items deferred to 0 0 Indirect Link: items deferred to the next the next council meeting for J council meeting (GG 4.11) the 2020/21 financial year 7.5.3.Records Management Performance Indicator Programme Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) 30 June 2019 Target as at 30 as 30 September 2020 September 2020

7B.5 Percentage of Percentage 99% 0% declaration of financial 0% 0% Indirect Link: councillors who have declared interest for the 2020/21 J their financial interests (GG financial year 7.5.3.Records Management 3.12) 7.5 Establish and 7.5.1 Development and Implementation of Percentage N/A 100% implementation of the 25% 25% Direct Link to KPI implement projects, Ward Committee Operational Plans Action Plan by 30 June 2021 J programs and services of the Development and 7B.1. Implementation of identified systems, policies, in accordance with Implementation of Ward events and services to promote the interface Good Governance Committee Operational between Council, the Administration and the objectives and the Plans Citizenry. Unit's Business Plan so as to enhance efficiency, accountability, 7.5.2 Empowerment of Ward Percentage N/A 100% implementation of the 25% 25% Direct Link to KPI accessibility and the Committees on Municipal Processes Action Plan by 30 June 2021 J interface between of the Empowerment of 7B.1. Implementation of identified systems, policies, Council, the Ward Committees on events and services to promote the interface Administration and the Municipal Processes between Council, the Administration and the Citizenry Citizenry. 7.5.3.Records Management Percentage N/A Records Management 25% 25% Meetings were held with the Project Direct Link to KPI Implemented as per Action J Manager and Professional Team re Plan by 30 June 2021 Kloof Records Repository project, 7B.1. Implementation of identified systems, policies, (100%) various submissions are being events and services to promote the interface consolidated in preparation of the between Council, the Administration and the tender submissions. Cost Citizenry. Estimates for direct contracts were provided for budget purposes. Records from various Units were transferred to the off-site records storage facility.

7B.6 Provide strategic Percentage 100% 100 % implementation of 30% 27% Lockdown rescrictions Will scale programmes as lockdown eases Direct Link to PRG management and co- projects directly linked to L ordination support to the strategic management and 7.6 Provide strategic management and co- Mayor's office. co-ordination for the ordination support to the Mayor's office 2020/2021 financial year

7.6 Provide strategic 7.6.1 Strengthening planning and Percentage N/A Public Participation sessions 25% 25% Direct Link to KPI management and co- budgeting inline with generic municipal in relation to the annual J ordination support to budget cycle in accordance with MFMA. budget, IDP and SDBIP for 7B.6 Provide strategic management and co- the Mayor's office the 2020/21financial year ordination support to the Mayor's office. (100%)

7.6.2 Coordinate the strategic sessions Percentage N/A 1. Legotla: IDP ,SDBIP and 10% 10% Direct Link to KPI with the administration in order to monitor Budget issues, Reviews of J the implementation of the strategy performance for the 2020/21 7B.6 Provide strategic management and co- financial year (100%) ordination support to the Mayor's office.

7.6.3 To develop and implement Percentage N/A 100% implementation of the 25% 15% Lockdown Restriction Will scale programmes as lockdown eases Direct Link to KPI Programmes that’s promotes gender annual unit plan by 30 June L main streaming within the Municipality 2021 7B.6 Provide strategic management and co- ordination support to the Mayor's office.

7.6.4 Develop Programmes that facilitate Percentage N/A 100% implementation of the 25% 20% Lockdown Restriction Will scale programmes as lockdown eases Direct Link to KPI the Mayor's interaction with vulnerable annual unit plan by 30 June L groups within the Municipality. 2021 7B.6 Provide strategic management and co- ordination support to the Mayor's office.

7.6.5 Implement youth development Percentage N/A 100% implementation of the 25% 25% Direct Link to KPI Programmes and provide services that annual unit plan by 30 June J are relevant and beneficial to the youth 2021 7B.6 Provide strategic management and co- and Mainstream issues of youth ordination support to the Mayor's office. development

7.6.6 Coordinate civic and ceremonial Percentage N/A 100% Implementation and 25% 13% As a result of Lockdown rules Will invest on other projects as lockdown eases Direct Link to KPI functions of the Mayor. Development of the events L calendar by 30 June 2021 7B.6 Provide strategic management and co- ordination support to the Mayor's office.

7.6.7 Support the military veterans in Percentage N/A Access to income generating 10% 10% Direct Link to KPI terms of their needs as guided by the projects targeted at military J military veteran’s act veterans and social benefits 7B.6 Provide strategic management and co- for the 2020/21 financial year ordination support to the Mayor's office. (100%)

7.6.8 Address social ills at ward level Percentage N/A Engaging sister department 25% 25% Direct Link to KPI through war rooms and rapid response and other spheres of J government to intervene in 7B.6 Provide strategic management and co- addressing social needs. ordination support to the Mayor's office. Respond to all protest in the eThekwini municipality region for the 2020/21 financial year (100%) Performance Indicator Programme Project Sub-project Unit of measure Baseline as at Annual target for 2020/21 Quarter 1 Quarter 1 Actual Indicator Reason for Variance Measures Taken to Improve Performance Comment Links (Output level only) 30 June 2019 Target as at 30 as 30 September 2020 September 2020

7.6.9 Focus on the Mayor's Percentage N/A Preparing speeches for 100% 100% Direct Link to KPI communications strategy and analyse major public events/ J political decisions in order to decide on functions in order to ensure 7B.6 Provide strategic management and co- the decisions to be publicized the communication approach ordination support to the Mayor's office. can address the target audience. Organize media briefings, issue statements and choose appropriate media to communicate decisions, activities and other matters needing media coverage for the 2020/21 financial year (100%)

7B.7 The number of work 7.7 Socio Economic 7.7.1. Expanded Public Works 7.7.1.1. The number of work Number 9910 16689 work opportunities 4172 12 693 Indirect Link: opportunities (i.e. 230 person Development through Programme opportunities (i.e. 230 person created for the 2020/21 J days - FTES) created through the Creation of days- FTES) created through financial year 7.7.1.1. The number of work opportunities (i.e. 230 the municipal capital and Sustainable Jobs the municipal capital and person days- FTES) created through the municipal operating budget per line within various Sectors operating budget per line capital and operating budget per line dept. this year. dept. this year. dept. this year.

7B.8 Number of work Number 18211 5947 Number of work 1487 1,201 Lockdown Restrictions As lockdown eases programs will be increased. Indirect Link: opportunities created through opportunities created L EPWP, CWP and other through EPWP for the 7.7.1.1. The number of work opportunities (i.e. 230 related infrastructure 2020/21 financial year person days- FTES) created through the municipal Programmes (GG 6.12) capital and operating budget per line dept. this year. Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 7B - Good Governance and Responsive Local Government Plan Owner - Sipho Nzuza Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Target as Quarter 1 Actual as Indicator Reason for Variance Measures Taken to Comment Links Indicator (Output measure at 30 June at 30 September 30 September 2020 Improve level only) 2019 2020 Performance

7B.9 Percentage Percentage 160,09% 93.33% implementation of 25% 37% 7.8.1 The oversight committees asked Direct Link to PRG implementation of the anti-corruption and the Unit to address the backlog. The 7.8. Create a clean and accountable the anti-corruption human rights programme J Unit then started looking into old cases organisation and human rights during 2020/21 financial on the register and they were closed programme year either due to time lapse and or implicated parties having left the Municipality

7.8. Create a clean 7.8.1 Provide effective forensic Number N/A 420 cases resolved during 105 223 The oversight committees asked the Direct Link to KPI and accountable investigations 2020/21 financial year Unit to address the backlog. The Unit organisation J then started looking into old cases on 7B.9 Percentage implementation of the anti- the register and they were closed either corruption and human rights programme due to time lapse and or implicated parties having left the Municipality

7.8.2. Promotion of human rights Percentage N/A 80% implementation of the 25% 21,55% The trainings were suspended by the Revive outreach Direct Link to KPI and good governance principles projects in the Human municipality therefore this affected the programmes within the eThekwini Municipal Rights and Good L performance of the Unit as contact interrupted due to 7B.9 Percentage implementation of the anti- area Governance Programme for training were not allowed. Covid-19 lockdown corruption and human rights programme the 2020/21 financial year

7B.10 Percentage of 7.9. Mobilise 7.9.1 Undertake Internal Audits Percentage 92,00% 90% of audits per approved 15% 17% Over achievement due to 2 special 43/252 projects completed . Direct Link: audit projects integrated risk as approved by the Audit plan completed by 30 June audits that were executed for Entities. undertaken as per assurance to Committee. 2021 J Project 7.9.1 Undertake Internal Audits as plan approved by strengthen approved by the Audit Committee. the Audit Committee administrative to determine the governance in pursuit Direct Link: adequacy of internal of efficient, effective controls designed to service delivery with KPI 7B.10 Percentage of audit projects mitigate against economy of scales to undertaken as per plan approved by the identified risks realise Batho Pele Audit Committee to determine the principles. adequacy of internal controls designed to mitigate against identified risks

7.9.2. To ensure quality internal Number N/A Satisfaction Rate of 3 for 3 0 Delays due to members' finalizing the Follow-up will be done Indirect Link to KPI audit services by measuring the the 2020/21 financial year assessment. and reported by end audit committee's satisfaction L of November in the 7B.10 Percentage of audit projects Next Main Audit undertaken as per plan approved by the Committee Meeting Audit Committee to determine the adequacy of internal controls designed to mitigate against identified risks

7.9.3. To monitor the Percentage N/A Agreed management action 100% 100% 11/11CAL completed Indirect Link to KPI implementation of the monitored by updating the recommendations by audit log once a quarter for J 7B.10 Percentage of audit projects management the 2020/21 financial year undertaken as per plan approved by the (100%) Audit Committee to determine the adequacy of internal controls designed to mitigate against identified risks

7B.11 Percentage 102,18% Completion of all linked 30% 63% 7.11.1.2 Overachieved this quarter. Direct Link to PRG Implementation of IT projects by 30 June 2021 Sites had no obstacles to address. initiatives to improve (100%) J 7.10 Provision of an automated solution efficiencies, development effectiveness and 7.11 Network telecommunications and accountability and electronic services eliminate wastage of 7.12 Managing ICT customers and desktop resources infrastructure 7.13 Provision of a secure and robust server and data centre infrastructure

7.10 Provision of an 7.10.1 mSCOA 7.10.1.1 Complete Percentage N/A Engineering and eThekwini 25% 10% Awaiting Asset Management Unit to Project to be reported Asset Management Unit shall take Direct Link to KPI automated solution Implementation of Transport will be using the finalize their business processes under Business then over the JDE CAM specification development Capital Assets Capital Assets Management L move to IMU when process. IMU to give input in terms of 7B.11 Implementation of IT initiatives to Management for 2 system - (CAMS ) module ready for system related requirements improve efficiencies, effectiveness and additional units of Oracle JDE E1 for the procurement accountability and eliminate wastage of (Engineering and 2020/21 financial year resources eThekwini Transport (100%) Authority 7.10 Provision of an automated solution development

Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Target as Quarter 1 Actual as Indicator Reason for Variance Measures Taken to Comment Links Indicator (Output measure at 30 June at 30 September 30 September 2020 Improve level only) 2019 2020 Performance

7.10.1.2 Implement Percentage N/A Customer Contact centres 25% 15% Had to seek external Legal professional Legal to be consulted Still waiting for SCM to provide tender Direct Link to KPI Customer Relationship and treasury will be able to services for POPI act opinion prior submission to responses to finalise the report Management for 2 units use the new Customer L BEC 7B.11 Implementation of IT initiatives to (Treasury and Customer Relationship Management improve efficiencies, effectiveness and contact centres) (CRM) system to manage accountability and eliminate wastage of queries and complaints resources from the public for the 2020/21 financial year (100%)

7.10.2 Document Management 7.10.2.1 Upgrade to Percentage N/A Rollout SharePoint/migrate 25% 25% Evidence attached (they requested Direct Link to KPI System Microsoft SharePoint - documents from ole version date to be reschedule) f Users did not phase 3 of document management J have facility to sign and scan proof of 7B.11 Implementation of IT initiatives to system (Interwoven) to new UAT hence they sent via email. They improve efficiencies, effectiveness and document management are working from home currently. accountability and eliminate wastage of system - SharePoint by 30 However, we have requested signed resources June 2021 (100%) and scanned documents. Business Development – Migration has happened but user is not available for UAT that was planned, evidence to be provided next month

7.10.3 Internet/Intranet 7.10.3.1 Upgrade Percentage N/A Development of new 25% 25% After testing, both accounts have Direct Link to KPI Development DURBAN.GOV internet website for the municipality worked and can access the Intranet portal for external customers and J with the following limitations: The 7B.11 Implementation of IT initiatives to a new internal portal for corporate account and the electricity improve efficiencies, effectiveness and internal staff to be account cannot access a video on MS accountability and eliminate wastage of completed my 30 June Streams due to licensing, workaround resources 2021 (100%) is to upload a video and not pull it from MS Streams. When logged in under the electricity account, content from another site cannot be displayed (News pages), Microsoft busy investigating the workaround. The above issues need to be reported to Communications

7.10.4 E-Government Web 7.10.4.1 Real Estate - Percentage N/A System implemented by 30 25% 15% VA integrations and section 49 delays Item to be prioritized Direct Link to KPI Based Applications Objections and Appeals June 2021 - Online facility discussions are still outstanding. once the new via eservices Portal for customers to lodge L Contract for Value 7B.11 Implementation of IT initiatives to objections & appeals on assist is awarded improve efficiencies, effectiveness and their property valuations accountability and eliminate wastage of and to eliminate the resources manual application process (100%)

7.11 Network, 7.11.1. Corporate 7.11.1.1 Telephony Number N/A 200 IP Telephones Installed 0 74 Overachieved. Had surplus phones in Overachieved this quarter Direct Link to KPI Telecommunications by 30 June 2021 A stock to continue project and Electronic 7B.11 Implementation of IT initiatives to Services improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.11.1.2 Fibre, Wireless Number N/A 40 Public Wi-Fi Sites 25 30 Overachieved this quarter. Sites had no Overachieved this quarter. Sites had Direct Link to KPI and Wide Area Network Deployed by 30 June 2021 obstacles to address no obstacles to address J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.11.1.3 Fibre and Wide Number N/A 15 sites installed by 30 June 8 8 Met target Direct Link to KPI Area Network 2021 J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.12 Managing ICT 7.12.1 Infrastructure 7.12.1.1 Number of Number N/A 300 computers replaced by 50 852 Overperformance mainly emanates Direct Link to KPI Customers and management tools computers setup 30 June 2021 from the urgent requests from various desktop infrastructure J departments to issue laptops to 7B.11 Implementation of IT initiatives to employees to be able to work remotely improve efficiencies, effectiveness and as result of COVID-19. accountability and eliminate wastage of resources

7.12.2 Software Licences 7.12.2.1 Microsoft Percentage N/A Procurement of Microsoft 0% 0% Direct Link to KPI Enterprise License EA Licenses by 30 June A 2021 (100%) 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.12.2 Software Licences

Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Target as Quarter 1 Actual as Indicator Reason for Variance Measures Taken to Comment Links Indicator (Output measure at 30 June at 30 September 30 September 2020 Improve level only) 2019 2020 Performance

7.12.2.2 Implementation Percentage N/A 100% of budget spent by 30 0% 0% Direct Link to KPI of End Point Detection June 2021 (100%) A and Response (EDR) for 7B.11 Implementation of IT initiatives to End to End protection improve efficiencies, effectiveness and and patch management accountability and eliminate wastage of resources 7.13 Provision of a 7.13.1 IT Security & Access 7.13.1.1 Upgrade CA- Percentage N/A Software implemented and 40% 40% Nokuthula Gumede is the Systems Direct Link to KPI secure and robust Management IDM to latest release licenses procured by 30 Admin for this server and data June 2021 (100%) J 7B.11 Implementation of IT initiatives to centre infrastructure improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.13.1.2 Procure and Percentage N/A Outlook and AD Security to 30% 30% Vusumzi Kopo is doing the tender Direct Link to KPI implement servers, be on supported Hardware storage & backup & Software by 30 June J 7B.11 Implementation of IT initiatives to solution 2021 (100%) improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.13.2 SDS: Datacentre 7.13.2.1 Datacentre Percentage N/A Datacentre equipment 25% 25% Ashwn Rambali is working with Direct Link to KPI Mechanical and Electrical Mechanical and procured by 30 June 2021 Architecture Equipment Electrical Equipment (100%) J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.13.3 SDS: Server and SAN 7.13.3.1 SAN disc Percentage N/A Procure and implement 30% 30% Vusumzi Kopo is doing the tender Direct Link to KPI storage for Production and DR storage for mainframe SAN disk storage for mainframe by 30 June 2021 J 7B.11 Implementation of IT initiatives to (100%) improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.13.3.2 VM / OS and Percentage N/A Upgrade VM stack to 30% 30% Vusumzi Kopo is doing the tender Direct Link to KPI VM management tools support Microsoft Azure by 30 June 2021 (100%) J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.13.3.3 VM Server for Percentage N/A Procure VM stack for 30% 30% Vusumzi Kopo is doing the tender Direct Link to KPI Open Systems testing of Apps by 30 June 2021 (100%) J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources 7.13.3.4 Back up Robot Percentage N/A Procure and implement by 30% 30% Vusumzi Kopo is doing the tender Direct Link to KPI and Tape Drives 30 June 2021 (100%) J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.13.4 Systems Uptime 7.13.4.1 Emails Percentage N/A 99% emails availability for 99% 99% 99 % is for backend availability only Direct Link to KPI availability the 2020/21 financial year J 7B.11 Implementation of IT initiatives to improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7.13.4.2 Revenue Percentage N/A 99% Revenue Management 99% 99% Graphs are done using Zabix Direct Link to KPI Management System System (RMS) Availability collection tool (RMS) Availability for the 2020/21 financial J 7B.11 Implementation of IT initiatives to year improve efficiencies, effectiveness and accountability and eliminate wastage of resources

7B.12 Develop & Percentage 100% 100% implementation of 25% 25% Direct Link to Prj facilitate ERM programs within the implementation of municipality during 2020/21 J 7.14.1. Implementation of ERM /BCM Enterprise Risk Annual Plan. Management (ERM) programs in the 7.14.2. Quarterly communicate emerging municipality. and materialised risks as well as opportunities

Indirect Link to Prj Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Target as Quarter 1 Actual as Indicator Reason for Variance Measures Taken to Comment Links Indicator (Output measure at 30 June at 30 September 30 September 2020 Improve level only) 2019 2020 Performance

7.14.To develop, co- 7.14.1. Implementation of ERM Percentage N/A 100% Implementation of 25% 25% Refer to detail ERM/BCM Plan Direct Link to KPI ordinate, implement /BCM Annual Plan. ERM/ BCM Annual Plan by and monitor the 30 June 2021 J 7B.12 Develop & facilitate implementation of Enterprise Risk Enterprise Risk Management (ERM) Management, programs in the municipality. Business Continuity (BCM) Systems and Project Risk Management programs within the municipality 7.14.2. Quarterly communicate Number N/A 64 Reports/Presentations 16 16 1. City Manager Presentation - Risk & Direct Link to KPI emerging and materialised risks by 30 June 2021 BCM Governance Structures,2. CES as well as opportunities J BCM Training, 3. Continuity and 7B.12 Develop & facilitate implementation of Resilience amidst COVID 19, 4. Enterprise Risk Management (ERM) Turnaround Workshop – BCM programs in the municipality. Presentation, 5. Strategic Risk Presentation to EMT, 6. Corp & HR: Payspace Report to EMT, 7.DMTP CRO report, 8. DMTP Business Continuity Report, 9.DICC CRO report, 10.DICC Business Continuity Report, 11.CRO’s City’s Risk Report to AC, 12. BCM City’s report to AC, 13. Accounting Officers Risk Report, 14. Risk Champions Forum (8 September 2020), 15. Risk Presentation to Audit General, 16. Trading Services on Reporting processes going forward

7.14.3. Annual Strategic Risk Number N/A Approved Strategic Risk 0 0 Indirect Link to KPI Assessment Register by 30 June 2021 A 7B.12 Develop & facilitate implementation of Enterprise Risk Management (ERM) programs in the municipality.

7B. 13 The Percentage 90% of capital budget spent 0% 0% Awaiting results from finance percentage of the by 30 June 2021 A municipality’s capital budget actually spent on capital projects in terms of the municipality’s integrated development plan including housing top structure expenditure. Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 7C - Good Governance and Responsive Local Government Plan Owner - Musa Mbhele Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Target as Quarter 1 Actual as Indicator Reason for Variance Measures Links Indicator (Output measure at 30 June at 30 September 30 September 2020 Taken to level only) 2019 2020 Improve Performance

7C.1 Implement a Percentage 109,02% 100% ABM initiatives 40% 40% 7.15.2.2 The ABM amended The remaining Direct Link to PRG: well-coordinated undertaken by 30 June its SDBIP to introduce the projects will be urban and regional 2021 J service delivery projects. This implemented in 7.15. Implement a well-coordinated urban management service is a new category which is the second and regional management service delivery delivery effective from the second quarter quarter, 2020/21. However, in the last month of the first quarter 7 projects have been implemented.

7.15. Implement a 7.15.1.Coordination, facilitation 7.15.1.1 Identify, Percentage N/A 100% of calls identified and 100% 100% Direct Link to KPI well-coordinated and integration of service coordinate, monitor and logged with relevant Units urban and regional Departments to improve service report complaints, faults by 30 June 2021 J 7C.1 Implement a well-coordinated urban management service delivery accountability. and service delivery and regional management service delivery delivery backlogs through proactive call logging system

7.15.1.2 Hosting of Number N/A 88 Service delivery forum 16 16 Direct Link to KPI Service Delivery Forum meetings hosted by 30 June meetings in ABM areas. 2021 J 7C.1 Implement a well-coordinated urban and regional management service delivery

7.15.2 Improve socio economic 7.15.2.1 Coordinate and Number N/A 60 Socio-economic projects 12 12 Direct Link to KPI conditions in ABM areas. support socio-economic supported by 30 June 2021 programmes J 7C.1 Implement a well-coordinated urban and regional management service delivery

7.15.2.2. Coordinate and Number N/A 50 Service Delivery projects 11 11 The ABM amended its SDBIP The remaining Direct Link to KPI support service projects co-ordinated by 30 June to introduce the service projects will be in ABM areas. 2021 J delivery projects. This is a implemented in 7C.1 Implement a well-coordinated urban new category which is the second and regional management service delivery effective from the second quarter quarter, 2020/21. However, in the last month of the first quarter 7 projects have been implemented. Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 8 - Financially Accountable and Sustainable City Plan Owner - Krish Kumar Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

Municipal 8A. Strategic 8A.1. The percentage Percentage 72.10% of 90% of capital budget spent 15% 46% Increased in spent was due the Indirect link Financial and of the Treasury capital by 30 June 2021 J procurement of buses 8.1.2. Co-ordinate and compile a 3 Viability Sustainable Cluster's capital budget year Capital Budget which is and Budgeting budget actually spent spent affordable and in line with the Managem on capital projects financial model/strategy. ent 8.2.1. Provide support on city's strategic budgeting process 8.6.1. Ensure capital provision spend for Real Estate budget in respect of property acquisitions - excluding acquisitions by Human Settlements GG6.11 8A.2 Percentage of Percentage 4% Spent 5% Spend on services to 5% 4,8% The drop of 0.37% in exp on FBS is a Indirect Link: the municipality’s on services indigent households to be in J better outcome as council will be saving Sub-Prj 8.3.2.5. Review free basic operating budget to indigent line with budgeted amounts .We have not reduced the targeted services (FBS) package in terms of spent on free basic households during the 2020/21 financial benefits however, due to reduced affordability and sustainability. services to indigent inline with year consumption there has been a reduction in households (GG 6.11 budgeted FBS . Prj 8.2.2. Alignment of operating ) amounts. budget to the IDP

8A.3. Cost Coverage Number of Unit of Cost coverage of 30-60 30-60 days 45.59 days Sustainability levels Indirect Link Ratio (No. of Days) Days measure days for the 2020/21 J are favourable, the 8.1.1. Co-ordinate and compile an changed to financial year municipality is able to Operating Budget which is days pay the fixed sustainable and affordable to the operational rate payer/consumer expenditure 8.2.2. Alignment of operating budget to the IDP 8.3.2.3. Budget Policy 8.3.2.6. Investment and Cash Management Framework Policy and Guidelines 8.3.2.8. Tariff Policy 8.3.3.1. Salaries & Wages as a % of opex 8.3.3.2. Repairs & Maintenance as a % of opex 8.5.1.1. % Collection Rate Bulk 8A.4. Gearing Ratio Ratio 25.46 Gearing ratio of 45 by 30 0 21.76 This is an annual ratio Indirect Link (Debt to Total Income June 2021 A 8.1.1. Co-ordinate and compile an including grant Operating Budget which is income) sustainable and affordable to the rate payer/consumer 8.2.2. Alignment of operating budget to the IDP 8.3.1.1. Long Term Financial Plan 8.3.2.2. Borrowing Framework Policy and Guidelines 8.8.1.1. External vs. internal funding exercises 8.15.1.1. Banking and reconciliation of cash on a daily basis 8.3.2.3. Budget Policy 8.1. Compile 8.1.1. Co-ordinate Percentage N/A Co-ordinate and compile an 10% 10% Key Budget timetable Indirectly8.3.2.8. Tariff linked Policy to KPI and annually and compile an Operating Budget by 31 J deadlines approved by 8A.10. Debt Coverage Ratio (No. of update the Operating Budget March 2021.(100%) Council 31 August times) City's Medium which is sustainable 2020 8A.3. Cost Coverage Ratio (No. of Term Income and affordable to the Days) and rate payer/consumer 8A.4. Gearing Ratio (Debt to Total Expenditure Income including grant income) Framework 8A.9 % of Revenue Clearance Certificates issued within 15 working days after date of payment 8.1.2. Co-ordinate Percentage N/A Produce budget in line with 10% 10% Key Budget timetable Indirectly linked to KPI and compile a 3 year finance model/strategy by J deadlines approved by 8A.1. The percentage of the Capital Budget which 30 June 2021.(100%) Council 31 August Treasury Cluster's capital budget is affordable and in 2020 actually spent on capital projects line with the financial model/strategy Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8A.5.Obtain an Yes/ No Yes Obtain an unqualified audit No No Indirect Link unqualified audit (Unqualified opinion for the prior financial A 8.3.2.1. Accounting Policy opinion Audit year 2019/20.(Yes) 8.2.2. Alignment of operating budget Opinion to the IDP obtained) 8.13.1.1. Submission of eThekwini's AFS 2017/2018 8.13.2. Maintain accurate and updated asset register 8.11.1. Self Insurance Fund settlements 8.12.1. Maintain and update deadline monitoring system 8.17.1. Monitoring of top 10 risks for the Cluster: Advise and assist units within the cluster on risk 8.2. Budget 8.2.1. Provide Percentage N/A Table compliant budget by 10% 10% Key Budget timetable Indirectly linked to KPI according to support on city's 31 March 2021.(100%) J deadlines approved by 8A.1. The percentage of the IDP priorities strategic budgeting Council 31 August Treasury Cluster's capital budget process 2020 actually spent on capital projects

8.2.2. Alignment of Percentage N/A Operating budget aligned to 10% 10% Key Budget timetable Indirectly linked to KPI operating budget to the IDP by 30 June J deadlines approved by 8A.10. Debt Coverage Ratio (No. of the IDP 2021.(100%) Council 31 August times) 2020 8A.3. Cost Coverage Ratio (No. of Days) 8A.4. Gearing Ratio (Debt to Total Income including grant income) 8A.5.Obtain an unqualified audit opinion 8B.11. 0% irregular expenditure on SCM managed contracts unless due to circumstances beyond the control of SCM 8.3. Budget for 8.3.1. Refine financial 8.3.1.1. Long Percentage N/A Review and update 15% 15% IDP Budget Model can Indirectly linked to KPI sustainability model and update Term Financial Financial Model by 31 J be demonstrated by 8A.4. Gearing Ratio (Debt to Total projections Plan March 2021.(100%) Budget Office. 5th Income including grant income) Floor FMB

8.3.2. Review Budget 8.3.2.1. Percentage N/A Revised policy submitted to 0% 0% Indirectly linked to KPI Related Policies Accounting Council for approval by 31 A 8A.5.Obtain an unqualified audit Policy March 2021.(100%) opinion

8.3.2.2. Percentage N/A Revised policy submitted to 0% 0% Indirectly linked to KPI Borrowing Council for approval by 31 A 8A.4. Gearing Ratio (Debt to Total Framework March 2021.(100%) Income including grant income) Policy and Guidelines 8.3.2.3. Budget Percentage N/A Revised policy submitted to 0% 0% Indirectly linked to KPI Policy Council for approval by 31 A 8A.10. Debt Coverage Ratio (No. of March 2021.(100%) times) 8A.3. Cost Coverage Ratio (No. of Days) 8A.4. Gearing Ratio (Debt to Total Income including grant income) 8A.7. Maintain an overall payment 8.3.2.4. Credit Percentage N/A Revised policy submitted to 10% 0% No reporting Indirectly linked to KPI Control and Council for approval by 31 L 8A.7. Maintain an overall payment Debt Collection March 2021.(100%) rate of Cash over Monthly billing at Policy 95%

8.3.2.6. Percentage N/A Revised policy submitted to 0% 0% Indirectly linked to KPI Investment and Council for approval by 31 A 8A.3. Cost Coverage Ratio (No. of Cash March 2021.(100%) Days) Management Framework Policy and Guidelines

8.3.2.7. Rates Percentage N/A Revised policy submitted to 10% 0% No reporting Indirectly linked to KPI Policy Council for approval by 31 L 8A.7. Maintain an overall payment March 2021.(100%) rate of Cash over Monthly billing at 95%

8.3.2.8. Tariff Percentage N/A Revised policy submitted to 10% 0% No reporting Indirectly linked to KPI Policy Council for approval by 31 L 8A.3. Cost Coverage Ratio (No. of March 2021.(100%) Days) 8A.4. Gearing Ratio (Debt to Total Income including grant income) Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8.3.3. Monitoring of 8.3.3.1. Salaries Percentage N/A 30% of Salaries & Wages 30% 29.4% Salaries and wages is 28.13% of operating Indirectly linked to KPI key ratios & Wages as a as a % of opex spent by 30 J expenditure which is within the norm set by 8A.10. Debt Coverage Ratio (No. of % of opex June 2021. National Treasury, this is favourable times) 8A.3. Cost Coverage Ratio (No. of Days) 8.3.3.2. Repairs Percentage N/A 7% of Repairs & 7% 5.2% The percentage is low due to lockdown This percentage will Indirectly linked to KPI & Maintenance Maintenance as a % of L restrictions improve in the ensuing 8A.10. Debt Coverage Ratio (No. of as a % of opex opex spent during 2020/21 months as we now times) financial year under lockdown level 1 8A.3. Cost Coverage Ratio (No. of and resumed trading Days) business

8A.6. Issue 1 8.4. 8.4.1. Compile Number 2 Issue 1 Supplementary Roll 0 0 Direct Link Supplementary Roll Implementation Supplementary Supplement in May 2021 A 8.4.1 Compile Supplementary per year. of Municipal Valuation Roll ary Roll Valuation Roll Property Rates issued Act (MPR) Directly linked to KPI 8A.6. Issue 1 Supplementary Roll per year. 8A.7. Maintain an Percentage 91.9% 83% overall collection by 30 83% 91% sub prj 8.5.1.1: Constant follow up with Direct Link overall payment rate payment June 2021 J bulk customers 8.5.1.1 %Collection Rate Bulk of Cash over Monthly rate of cash sub prj 8.5.1.1.2:Concentrated on Electricity billing at 95% over customers that are able to pay 8.5.1.2 % Collection Rate Electricity monthly sub prj 8.5.1.1.3:Adjustments for 8.5.1.3 % Collection Rate Water billings overbilling were processed 8.5.1.4 % Collection Rate Rates achieved sub prj 8.5.1.4:Concentrated on customers who are able to pay Indirect Link 8.3.2.3. Budget Policy 8.3.2.4. Credit Control and Debt Collection Policy 8.5. Reduce 8.5.1. Collection of 8.5.1.1. % Percentage N/A 90% collection by 30 June 90% 94% Constant follow up with bulk customers Directly8.3.2.7. Rates linked Policy to KPI Council Debts outstanding debts Collection Rate 2021 J 8A.7. Maintain an overall payment Bulk Electricity rate of Cash over Monthly billing at 95% Indirectly linked to KPI 8A.8. Outstanding Service Debtors to Revenue 8A.3. Cost Coverage Ratio (No. of 8.5.1.2. % Percentage N/A 95% collection by 30 June 95% 110% Concentrated on customers that are able Directly linked to KPI Collection Rate 2021 J to pay 8A.7. Maintain an overall payment Electricity rate of Cash over Monthly billing at 95% Indirectly linked to KPI 8A.8. Outstanding Service Debtors to Revenue 8.5.1.3. % Percentage N/A 68% collection by 30 June 68% 77% Adjustments for overbilling were Directly8A.3. Cost linked Coverage to KPI Ratio (No. of Collection Rate 2021 J processed 8A.7. Maintain an overall payment Water rate of Cash over Monthly billing at 95% Indirectly linked to KPI 8A.8. Outstanding Service Debtors to Revenue 8.5.1.4. % Percentage N/A 78% collection by 30 June 78% 84% Concentrated on customers who are able Directly linked to KPI Collection Rate 2021 J to pay 8A.7. Maintain an overall payment Rates rate of Cash over Monthly billing at 95% Indirectly linked to KPI 8A.8. Outstanding Service Debtors to Revenue 8A. 8. Outstanding Percentage 21.3% of 51% of outstanding service 0% 0% Indirect Links Service Debtors to outstanding debtors to revenue by 30 A 8.5.1.1. % Collection Rate Bulk Revenue service June 2021 Electricity debtors to 8.5.1.2. % Collection Rate Electricity revenue 8.5.1.3. % Collection Rate Water 8.5.1.4. % Collection Rate Rates

SNDB 8A.9 % of Revenue Percentage 71% of 90% of Revenue Clearance 90% 93% 1. all staff is back at work at 100% with Indirect link: Clearance Revenue Certificates issued within 15 J no rotation to attend to all matters Prj 8.1.1. Co-ordinate and compile Certificates issued Clearance working days after date of timeously. an Operating Budget which is within 15 working Certificates payment by 30 June 2021 2. Unit is attending to all Revenue sustainable and affordable to the days after date of issued Clearance Certificates backlogs created rate payer/consumer payment during Covid 19 shutdown. Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8A.10. Debt Number of Debt Debt coverage of 11 times 11 31.98 Favourable. Borrowings are kept to a Indirect Link Coverage Ratio (No. Times coverage of for the 20/21 financial year J minimum to reduce debt servicing cost 8.8.1.1. External vs. internal funding of times) 18.15 times even though the municipality has the exercise capacity to increase its borrowings. 8.10.2. Review borrowing for implementation of capital programme 8.15.1.1. Banking and reconciliation of cash on a daily basis 8.6. Secure 8.6.1. Ensure capital Percentage N/A 90% spend of capital 0% 1.27% This is ongoing work, Indirectly8.1.1. Co-ordinate link to KPI and compile an property and provision spend for provisions in respect of land A measured via an 8A.1. The percentage of the property rights Real Estate budget in and property acquisitions annual target. The Treasury Cluster's capital budget necessary for respect of property YTD percentage actually spent on capital projects capital projects acquisitions - progress achievement excluding acquisitions is 1.27% by Human Settlements

GG3.11 8.A11. Number of Number New KPI - Currently being determined N/A N/A repeat audit findings No baseline A (GG3.11)

8B. Sound 8.7. Revenue 8.7.1 Percentage of Percentage N/A All contracts that are on the 100% 100% Indirectly linked to KPI financial Completeness: contracts on billing billing system that are J 8A.7. Maintain an overall payment managemen Revenue system versus actually billed during rate of Cash over Monthly billing at t & reporting Management contracts actually 2020/21 financial 95% System billed (as per RMS year.(100%) Production Operations Report - "Billing customers accounts - billing completion status")

8.8 Seek to 8.8.1. Investment 8.8.1.1. External Percentage N/A Investment return to be in 100% 0% No reporting Indirectly linked to KPI maximise optimization vs. internal line with average NCD L 8A.10. Debt Coverage Ratio (No. of returns on funding exercise (Negotiable Certificate of times) investment Deposit) rate for 2020/21 8A.3. Cost Coverage Ratio (No. of opportunities financial year.(100%) Days) 8A.4. Gearing Ratio (Debt to Total Income including grant income) 8A.7. Maintain an overall payment rate of Cash over Monthly billing at 8.9. Maximise 8.9.1. Grow property Rand N/A Receive R10000000 R2 000 000 R4 000 000 Full Purchase price of R4000000 paid on Indirectly linked to KPI revenue from sales income (year property sales income by J date of transfer as per the sale agreement. 8A.10. Debt Coverage Ratio (No. of Council to date) 30 June 2021 times) properties 8A.4. Gearing Ratio (Debt to Total Income including grant income)

8.9.2. Grow property Rand N/A Receive R330000000 R59 400 000 R85 789 211.33 commenced the rent relief programme Indirectly linked to KPI lease income (year to property lease income by J about a week ago and adjustments have 8A.10. Debt Coverage Ratio (No. of date) 30 June 2021 not been done . The rental income is times) expected to decline in the next quarter 8A.4. Gearing Ratio (Debt to Total once the rent relief is fully implemented Income including grant income) and adjusted .

8.10. 8.10.1. Review Percentage N/A Benchmark against 100% 0% no reporting Indirectly linked to KPI Borrowing borrowing for prevailing bond rates for the L 8A.10. Debt Coverage Ratio (No. of Management implementation of 2020/21 financial times) capital programme year.(100%) Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8B.1 0% irregular Percentage 0% irregular 0% irregular expenditure on 0% 0% Indirect Link expenditure on SCM expenditure SCM managed contracts J 8.2.2. Alignment of operating budget managed contracts on SCM for the 2020/21 financial to the IDP unless due to managed year 8.14.1.1. Verification of SCM circumstances contracts compliance beyond the control of 8.16.1.1. Procurement Scheduling SCM 8.16.2.1. Letters of awards 8.16.2.2. Monitoring of reports in bid committee process 8.16.2.3. Review of SCM Policy 8.19.2. Undertaking of Special Projects within Treasury Cluster - to improve service delivery to other units

8.11. Asset & 8.11.1. Self Percentage N/A Timeous settlement of 100% 100% Indirectly linked to KPI Liability Insurance Fund 100% of all claims for the J 8A.5.Obtain an unqualified audit Insurance settlements 2020/21 financial year opinion Cover

8.12. Deadline 8.12.1. Maintain and Percentage N/A Achievement of all statutory 100% 100% Indirectly linked to KPI Monitoring update deadline deadlines for Treasury J 8A.5.Obtain an unqualified audit monitoring system Cluster for the 2020/21 opinion financial year

8.13. 8.13.1. Submit 8.13.1.1. Percentage N/A Submit Annual Financial 100% 0% Extension granted by National Treasury Revised deadline will be Indirectly linked to KPI Completion of financial statements Submission of Statement (AFS) by 31 L until 31 October (Municipality) and 30 met. 8A.5.Obtain an unqualified audit Financial in compliance with eThekwini's August 2020.(100%) November (Consolidated) for submission opinion Statements MFMA for the AFS 2019/20 of Annual Financial Statements due to previous financial Covid 19. year 8.13.2. Maintain Percentage N/A 100% GRAP Compliant 0% 0% Indirectly linked to KPI accurate and asset register produced by A 8A.5.Obtain an unqualified audit updated asset 30 June 2021 opinion register

8.14. Payment 8.14.1. Manage 8.14.1.1. Percentage N/A Payment of all creditors 100% 68% Payment documentation submitted late. Circular setting out Indirectly linked to KPI of all creditors Systems and Verification of paid within 30 days from L Documentation not correctly authorised. payment submission 8B.1. 0% irregular expenditure on and verification procedures to ensure SCM date of receipt of invoice Documents not SCM compliant. dates has been SCM managed contracts unless of SCM all creditors are paid compliance subject to all supporting Vendor not Tax compliant. circulated. Regular due to circumstances beyond the procedures within legislated or documents are in order meetings are held with control of SCM contractual deadlines .(100%) defaulting departments. Monthly reports of payments made over 30 days are circulated to all departments for investigation.

8.15. Cash 8.15.1. Effective cash 8.15.1.1.Bankin Percentage N/A All cash through the RMS 100% 100% Indirectly linked to KPI Control and management g and Receipting system are J 8A.10. Debt Coverage Ratio (No. of Management reconciliation of accounted for during the times) cash on a daily 2020/21 financial year 8A.4. Gearing Ratio (Debt to Total basis .(100%) Income including grant income) 8A.7. Maintain an overall payment rate of Cash over Monthly billing at 95%

8.16. Effective, 8.16.1. Contracts 8.16.1.1. Number N/A Quarterly reporting on 1 1 Indirectly linked to KPI efficient and Management Procurement procurement plans for the J 8B.1. 0% irregular expenditure on economical Scheduling Top 200 capital projects SCM managed contracts unless Supply Chain during 2020/21 Financial due to circumstances beyond the Management year.(4) control of SCM

8.16.2. Continuous 8.16.2.1. Letters Percentage N/A All letters of award issued 95% 65% 1 of 3 letters falls outside the turn around Will make sure that next Indirectly linked to KPI Improvement of awards within 10 working days of L time. time there is no letter 8B.1. 0% irregular expenditure on finalisation of decision to that will falls outside the SCM managed contracts unless award (upon expiry of the turn around time. due to circumstances beyond the appeal period) during control of SCM 2020/21 financial year (95%) Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8.16.2.2 Percentage N/A Monthly tracking of bid 80% 87% Indirectly linked to KPI Monitoring of committee reports finalized J 8B.1. 0% irregular expenditure on reports in bid within the turn around time SCM managed contracts unless committee during 2020/21 financial due to circumstances beyond the process year.(80%) control of SCM

8.16.2.3 Review Percentage N/A Amended Policy submitted 0% 0% Indirectly linked to KPI of SCM Policy for approval to EXCO by A 8B.1. 0% irregular expenditure on May 2021.(100%) SCM managed contracts unless due to circumstances beyond the control of SCM 8C. Value 8.17. Risk 8.17.1. Monitoring of Number N/A A total of 4 Reports per 1 1 Indirectly linked to KPI for money Management top 10 risks for the year(2020/21) in the form of J 8A.5.Obtain an unqualified audit expenditure Cluster: Advise and minutes of Cluster opinion assist units within the Meetings, detailed Task cluster on risk Status Reports extracted management issues from the CURA system and and report back to a DCM Finance Report Risk Management addressed to Audit component on Committee.(4) progress. Monitoring implementation of action plans on the Risk Register for the current year

8.18. 8.18.1. Performing Number N/A Performance of 12 sets of 2 2 Indirectly linked to KPI Reconciliations bank reconciliations Bank Reconciliations J 8A.5.Obtain an unqualified audit and Pay Admin for all accounts on a (monthly) by the 10th opinion monthly basis and working day after month resolving any non end reconciling items timeously

8.18.2. Performing Number N/A Perform 12 sets of Payroll 2 2 Indirectly linked to KPI payroll administration Reconciliations (monthly) J 8A.5.Obtain an unqualified audit duties: Processing together with the opinion salary payments and processing of all Salary and any other related third Statutory Payments in line party payment with policies/ legislation transactions on time.

8.19. Effective 8.19.1. Review of Number N/A Four departments reviewed 1 1 Indirectly linked to KPI and efficient Standard operating in the year by 30 June J 8A.5.Obtain an unqualified audit processes procedures for 2020: opinion Treasury Cluster 1. City Fleet - Bus Monitoring 2. SCM: Tenders 3. City Fleet: Fleet Systems 4. Revenue: Customer Services

8.19.2. Undertaking Number N/A Two special projects to be 0 0 Project to be reported Indirectly linked to KPI of Special Projects completed within agreed A on in Q2. Currently 8A.5.Obtain an unqualified audit within Treasury timeframes by 30 June analysing reports and opinion Cluster - to improve 2021: 1. Water losses business processes. 8B.1. 0% irregular expenditure on service delivery to 2. Analysis of electricity SCM managed contracts unless other units meters not read or billed due to circumstances beyond the control of SCM Sector National SFA National Performance Programme Project Sub-project Unit of Baseline as Annual target for 2020/21 Quarter 1 Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Links KPA Treasury Indicator (Output measure at 30 June Target as at 30 at 30 September improve Performance Ref No. level only) 2019 September 2020/2021 2020/2021

8C.1. Optimal 8.20. Efficient 8.20.1. Maximising 8.20.1.1. Percentage 92% 90% availability of fleet 90% 91% Direct Link availability of fleet Fleet vehicle availability to Optimal availability vehicles during the 20/21 J 8.20.1.1 Optimal availability of fleet vehicles (excluding Management enhance service availability of of fleet financial year vehicles (excluding buses) buses) delivery capabilities of fleet vehicles vehicles Indirect link 8.20.2 (City Fleet the municipality (excluding Implementing Agent) Maintain a buses) response fleet replacement programme to ensure fleet age and condition adequately supports delivery of emergency services across the eThekwini Municipal Area Directly linked to KPI 8C.1. Optimal availability of fleet vehicles (excluding buses)

8C.2. Optimal 8.20. Efficient 8.20.1.2. Percentage 90% 80% availability of bus fleet 80% 81.33% achieved due to effort employed at Direct Link availability of bus fleet Fleet Optimal availability during the20/21 financial J monitoring and managing the turnaround 8.20.1.2 Optimal availability of bus Management availability of of bus fleet year time for buses at the workshops. Meetings fleet bus fleet are being held every Friday with the bus manufacturers Directly linked to KPI 8C.2 Optimal availability of bus fleet

8.20.2 (City Fleet Percentage N/A 2 rescue pumps 0% 0% Due to Covid 19 Indirectly linked to KPI 8C.1. Implementing Agent) purchased by 30 June 2021 A challenges, the rescue Optimal availability of fleet vehicles Maintain a response (100%) pumps for Fire cannot (excluding buses) fleet replacement be delivered as programme to ensure scheduled. The fleet age and budget is to be re- condition adequately prioritised for the supports delivery of urgent replacement of emergency services light fleet across the eThekwini Municipal Area Municipal name: eThekwini Municipality SDBIP: 2020/2021 Plan 21: Durban ICC Plan Owner - Phillip Sithole Sector National KPA SFA National Performance Indicator Program Project Unit of Baseline Annual target Quarter 1 Target as Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Treasury Ref (Output level only) me measure as at 30 for 2020/2021 at 30 September 2020 at 30 September 2020 improve No. June Performance Links 2019

International Local Economic 2E.Developing a 2E.2. Maintain the entity's 21.1 ICC 21.1.1 Adherence to Yes/No Yes Retention of the Yes Yes The Durban ICC has sustained Direct link to KPI: 2E.2. Convention Development Competitive 4 (four) ISO accreditations internationally four (4) ISO J its ISO accreditations via Maintain the entity's 4 (four) Centre Tourism Sector being ISO 9001, ISO recognised quality certifications by stringent monitoring ISO accreditations being ISO 14001, ISO 22000 and standards via the ISO 30 June mechanisms and remedial 9001, ISO 14001, ISO 22000 OHSAS 18001 accreditation system 2021(Yes) interventions, where required. and OHSAS 18001

Direct link to Project: 21.1.1 Adherence to internationally recognised quality standards via the ISO accreditation system

2E.3. Maintenance of the 21.1.2 Monitor Yes/No Yes Retention of the Yes Yes The Durban ICC has maintained Direct link to KPI: 2E.3. Tourism Five Star Grading adherence to world-class Tourism Five J its five star Tourism Grading Maintenance of the Tourism Accreditation quality standards through Star Grading certification via its five star Five Star Grading the Five Star Grading Accreditation service and infrastructure Accreditation Programme for the offering. 2020/2021 Direct link to Project: 21.1.2 financial Monitor adherence to world- year(Yes) class quality standards through the Five Star Grading Programme

2E.4. Maintenance 21.1.3 Ensure that the Percentag Not Completion of 95% 98,41% The entity continually ensures Direct link to KPI: 2E.4. Projects - Ensure that the facility is maintained in e applicabl 95% of the J that the facility is maintained in Maintenance Projects - Durban ICC facility is accordance with the e quarterly accordance with world-class Ensure that the Durban ICC maintained in accordance planned preventative maintenance standards via regular facility is maintained in with world class standards maintenance schedule tasks for the maintenance and upkeep. accordance with world class deliverables, on a 2020/21 fiscal standards quarterly basis. Direct link to Project: 21.1.3 Ensure that the facility is maintained in accordance with the planned preventative maintenance schedule deliverables, on a quarterly basis.

2E.5. Develop and 21.1.4 Ensure that the Percentag Not Achievement of 20% 245% The entity has exceeded its Six CSI Projects were Direct link to KPI: implement a Corporate entity distributes its CSI e applicabl 80% of the CSI J CSI budget allocation in favour undertaken during Q1 2E.5. Develop and implement Social Initiative (CSI) Plan budget to approved e budget of COVID-19 beneficiaries, via amounting to a total support a Corporate Social Initiative to provide assistance to pandemic target allocation in the volume of requests value of R321 166, which (CSI) Plan to provide deserving pandemic beneficiaries before 30 favour of Covid received from beneficiaries, represents 245% of the assistance to deserving beneficiaries June 2021 19 which were duly approved by approved ESG budget for the pandemic beneficiaries beneficiaries, by the ESG Committee year. 30 June 2021. Direct link to Project: 21.1.4 Ensure that the entity distributes its CSI budget to approved pandemic target beneficiaries before 30 June 2021

Financial Viability 2E.6.Repurposing of the 21.1.5 Ensure that the Rands Not Achievement of R10m R1.6m The entity did not achieve its The entity is actively As part of its repurposing Direct link to KPI: & Sustainability Durban ICC facility in facility is repositioned in applicabl the facility's L target due to the Department promoting its strategy the Durban ICC ran 2E.6.Repurposing of the order to generate alternate an innovative way such e repositioning of Health cancelling its virtual/hybrid event eight hybrid and virtual events Durban ICC facility in order to revenue-generating that the additional strategy such contract with the ICC, for the offerings, as a during Q1 generating R1.5m. generate alternate revenue- streams revenue-generating that the proposed conversion of the repurposing strategy Negotiations are ongoing with generating streams streams are achieved quarterly DEC, into a field hospital. The amongst other the Department of Health on the revenue target entity is actively promoting its repurposing ideas, in settlement of the cancellation Direct link to Project: 21.1.5 is achieved as virtual/hybrid event offerings, order to ensure that fee of the R42m contract for the Ensure that the facility is at 30 June 2021 as a repurposing strategy the budgeted targets Covid-9 Hospital confirmed at repositioned in an innovative (R30m) amongst other repurposing are achieved. the Durban Exhibition Centre. way such that the additional ideas, in order to ensure that revenue-generating streams the budgeted targets are are achieved achieved. International Convention Centre

Sector National KPA SFA National Performance Indicator Program Project Unit of Baseline Annual target Quarter 1 Target as Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Treasury Ref (Output level only) me measure as at 30 for 2020/2021 at 30 September 2020 at 30 September 2020 improve No. June Performance Links 2019

2E.7. Develop a 21.1.6 Ensure that the Percentag Not Achievement of 10% operational cost 42% This variance emanated due The entity achieved a material Direct link to KPI: 2E.7. comprehensive cost entity adopts a concise e applicabl a 10% savings against budget J to stringent price negotiations variance in respect of cost Develop a comprehensive containment strategy in and comprehensive cost e operational with the entity's service savings when compared to cost containment strategy in order to adapt to the new containment strategy costs saving providers as well as detailed budget. This was attributed to order to adapt to the new business environment that will respond to the against budget monitoring of costs to ensure strict monitoring and cost business environment evolving economic as at 30 June that the budget was not control consciousness. environment 2021 exceeded. Direct link to Project: 21.1.6 Ensure that the entity adopts a concise and comprehensive cost containment strategy that will respond to the evolving economic environment

2E.8. Develop and 21.1.7 Ensure that the Yes/No Not Achieve the Yes No The entity has not achieved The entity is currently Various revenue diversification Direct link to KPI: 2E.8. implement a Covid-19 entity is able to achieve applicabl quarterly L this target primarily due to exploring and cost containment strategies Develop and implement a Business Recovery Plan in the budgeted operating e budgeted DEC field hospital conversion, virtual/hybrid events, are currently being implemented Covid-19 Business Recovery order to ensure the profit/loss (excluding operating not materializing. as an alternate which will aid the achievement Plan in order to ensure the financial sustainability of rates, impairment and profit/loss, in revenue generating of the budget. financial sustainability of the the entity depreciation), after respect of the stream, in order to entity implementation of the 2020/21 fiscal ensure that the recovery plan initiatives (Yes) budgeted targets are Direct link to Project: 21.1.7 achieved. Ensure that the entity is able to achieve the budgeted operating profit/loss (excluding rates, impairment and depreciation), after implementation of the recovery plan initiatives

2E.9. Maintain 90 days 21.1.8 Monitor and track Yes/No Not Achievement of Yes Yes The entity has 3 months of cash Direct link to KPI: cash cover, as required by the entity's cash cover to applicabl the 3 months J cover requirements, as 2E.9. Maintain 90 days cash the Municipal Finance ensure that there is e cash cover prescribed by the MFMA, as at cover, as required by the Management Act compliance with the requirements, 30 September 2020. Municipal Finance statutory MFMA as at 30 June Management Act requirements 2021 (Yes) Direct link to Project: 21.1.8 Monitor and track the entity's cash cover to ensure that there is compliance with the statutory MFMA requirements

Governance 2E.10.Risk Management 21.1.9 Effective Percentag 89% Achieve a 15% 17% This target was slightly above The fulfilment of tasks as per Direct link to KPI: 2E.10.Risk and Mitigation. management of risk via e Tasks weighted J target due to the effectiveness the task risk register are Management and Mitigation. Achievement of the monitoring the complete average of the entity's risk monitoring continuously monitored via the Achievement of the weighted weighted average achievement of tasks in d on due percentage of strategies. regular Risk Committee average percentage of tasks percentage of tasks the risk register within date as 90% of all tasks meetings. completed, as outlined in the completed, as outlined in the stipulated deadlines. listed on executed in the task risk register the task risk register the Task risk register for Risk the 2020/2021 Direct link to Project: 21.1.9 Register financial year, Effective management of risk which were via monitoring the assigned a due achievement of tasks in the date of 30 June risk register within the 2021 or earlier stipulated deadlines.

2E.11. Unqualified Audit - 21.1.10 Promote good Yes/No Yes- Achieve an Not Applicable Not Applicable Direct link to KPI: Achieve an unqualified governance in the Unqualifi unqualified A 2E.11. Unqualified Audit - audit opinion from the organisation by ed audit audit opinion for Achieve an unqualified audit Auditor-General achieving an unqualified opinion the previous opinion from the Auditor- audit opinion achieved financial General year(Yes). Direct link to Project: 21.1.10 Promote good governance in the organisation by achieving an unqualified audit opinion International Convention Centre

Sector National KPA SFA National Performance Indicator Program Project Unit of Baseline Annual target Quarter 1 Target as Quarter 1 Actual as Indicator Reason For Variance Measures Taken to Comment Treasury Ref (Output level only) me measure as at 30 for 2020/2021 at 30 September 2020 at 30 September 2020 improve No. June Performance Links 2019

2E.12.Develop and 21.1.11 Roll out of an Yes/No Not To ensure that Yes No This target was not achieved The entity will engage The entity has not achieved this Direct link to KPI: implement an in-depth approved applicabl the entity's L as it was discovered post with its Board to target by virtue of the fact that 2E.12.Develop and implement Covid-19 health and safety comprehensive health e health and approval of the scorecard that ensure that this target this certification is not available an in-depth Covid-19 health workplace plan which and safety workplace safety SABS certification, as outlined is amended from the SABS. The target will and safety workplace plan complies with government plan that addresses all workplace plan in the KPI cannot be elicited. appropriately. be amended accordingly via which complies with regulations COVID 19 risks facing is certified to be due process. government regulations employees SABS-compliant on a quarterly Direct link to Project: basis, for the 21.1.11 Roll out of an 2020/21 approved comprehensive fiscal(Yes). health and safety workplace plan that addresses all COVID 19 risks facing employees Municipal name: EThekwini Municipality SDBIP: 2020-21 Plan 22 Ushaka - Develop and Sustain our Spatial, Natural and Built Environment Plan Owner - Philip Sithole Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at Annual target for Quarter 1 Target Quarter 1 Actual at Indicator Reason for Measures Taken to Links Treasury Ref No. (Output level only) measure 30 June 2020 2020/21 as at 30 30 September Variance improve Performance September 2020 2020

2E. Developing 2E.13 Survey guests and 22.1 Ushaka 22.1.1Customer Percentage 500 guests To survey 150 guests per 0% 0% Direct link to KPI: 2E.13 Survey a Competitive obtain 95% "overall park Service surveyed per month to achieve 95% of A guests and obtain 95% "overall park Tourism Sector experience" positive month and "overall park experience" experience" positive guest guest satisfaction. achieved 97% of satisfaction from the satisfaction. "overall park surveyed guests by 30 experience" June 2021 Direct link to Project: satisfaction from 22.1.1Customer Service the surveyed guests. 2E.14 Achievement of 22.2.1 Footfall Percentage -6% footfall To achieve 1% footfall 0% 0% Direct link to KPI: 2E.14 1% footfall growth year growth growth growth year on year A Achievement of 1% footfall growth on year . year on year .

Direct link to Project:22.2.1 Footfall growth

2E.15 Not exceed 10 lost 22.3.1 Compliance Number 5 lost time injuries To not exceed 10 lost 10 0 Target has been Will continue to Direct link to KPI: 2E.15 Not exceed time injuries with Occupational time injuries by 30 June J achieved. emphasise safety 10 lost time injuries Health and Safety 2021 measures and controls in Legislation place Direct link to Project: 22.3.1 Compliance with Occupational Health and Safety Legislation

GOVERNANC 2E.16 Risk Management- 22.4.1 Effectively Percentage New KPI - No 80 % of tasks listed in the 0% 0% Direct link to KPI: 2E.16 Risk E AND Risk Management and manage risk through baseline risk register completed on A Management and mitigation. % tasks PUBLIC mitigation. % tasks creation of a due date completed on due date as listed on PARTICIPATI completed on due date as strategic risk the task risk register ON listed on the task risk register with action register plans and due dates for action Direct link to Project 22.4.1: Effectively manage risk through creation of a strategic risk register with action plans and due dates for action

2E.17 Provide a 22.5.1 Stakeholder Percentage !00% compliance To ensure full compliance 100% 100% Direct link to KPI: 2E.17 Provide a functional, educational relationship with appendix B with appendix B of the J functional, educational and and entertaining Theme management of the SLA SLA by ensuring that entertaining Theme Park by ensuring Park by ensuring that regarding SAAMBR submits the that SAAMBR complies with SLA SAAMBR complies with reporting performance report, obligations signed with DMTP SLA obligations signed requirements business continuity & risk with DMTP report, financial Direct link to Project:22.5.1 statements quarterly as Stakeholder relationship management well as audited financial statements annually (100%)

2E.18 Employment Equity 22.6.1 Percentage New KPI - No 50 % female staff 49% 49% Direct link to KPI:2E.18 Employment - % of staff complement Organisational baseline complement by 30 June J Equity - % of staff complement that that are female Transformation 2021 are female (Employment Equity) Direct link to Project:22.6.1 Organisational Transformation (Employment Equity)

TRANSFORM ATION AND ORGANISATI ONAL DEVELOPME NT 2E. Developing a Competitive Tourism Sector

Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at Annual target for Quarter 1 Target Quarter 1 Actual at Indicator Reason for Measures Taken to Links Treasury Ref No. (Output level only) measure 30 June 2020 2020/21 as at 30 30 September Variance improve Performance September 2020 2020

2E.19 Employment Equity 22.7.1 Percentage New KPI - No 60% of Senior and Middle 57% 28% There are Vacancies will be filled by Direct link to KPI: 2E.19 - % of Senior Organisational baseline Management that are L vacancies in the candidates that meet the Employment Equity - % of Senior TRANSFORM Management & Middle Transformation African by 30 June 2021 Senior management criteria. Management & Middle Management ATION AND Management African (Employment category that were African ORGANISATI Equity) previously filled by ONAL African candidates. Direct link to Project:22.7.1 DEVELOPME Organisational Transformation NT (Employment Equity)

2E.20 Employment Equity 22.8.1 Percentage New KPI - No 2% disabled staff 2% 2,20% Direct link to KPI: 2E.20 - % of Total Staff Organisational baseline complement by 30 June J Employment Equity - % of Total Staff Complement Disabled Transformation 2021 Complement Disabled (Employment Equity) Direct link to Project: 22.8.1 Organisational Transformation (Employment Equity)

2E.21 Develop human 22.9.1 Development Percentage New KPI - No To achieve 90% of 0% 0% Direct link to KPI: 2E.21 Develop capital through creation of Human Capital baseline training plans as per A human capital through creation and and implementation of Workplace Skills Plan by implementation of Work Skills Plan Work Skills Plan 30 June 2021

Direct link to Project : 22.9.1 Development of Human Capital

2E.22 Provide 22.10.1 Undertake Percentage New KPI - No To provide workplace 0% 0% Direct link to KPI: 2E.22 Ensure employment opportunities Youth Employment baseline experience to youth A community participation in a CSI for youth within the Initiatives targeting 5% of the total programme. workplace staff complement by 30 June 2021 Direct link to Project: 22.10.1 Implement Social Responsibility programmes

2E.23 Achievement of 22.11.1 Establish a Percentage 1% growth on Achievement of 2% 0% 0% Direct link to KPI: 2E.23 3% growth on gross Pricing Strategy gross revenue growth on gross revenue A Achievement of 3% growth on gross revenue year on year year on year by 30 June revenue year on year 2021

Direct link to Project : 22.11.1 Establish a Pricing Strategy

2E.24 Manage actual 22.12.1 Sound Percentage 99.02% To achieve 95% of 95% 99,87% Direct link to KPI: 2E.24 Manage occupancy of lettable Financial occupancy of occupancy of lettable J actual occupancy of lettable space space against available Management lettable space in space in the Village Walk against available the Village Walk by 30 June 2021 Direct link to Project : 22.12.1 Sound Financial Management

2E.25 Achieve budgeted 22.13.1 Sound Rands EBITDA of '- To achieve budgeted R0 R0 Direct link to KPI: 2E.25 Achieve Earnings before interest, Financial 14471' EBITDA by 30 June 2021 A budgeted Earnings before interest, depreciation and Management (-R6m) depreciation and amortisation (EBIDA) amortisation (EBITDA)

Direct link to Project: 22.13.1 Sound Financial Management

2E.26 Achieve a Clean 22.14.1 Sound Yes/No Clean audit To achieve a clean audit 0 0 Direct link to KPI: 2E.26 Achieve a audit opinion for prior Financial achieved for the prior financial year A Clean audit opinion for prior financial financial year. Management year.

Direct link to Project: 22.14.1 Sound Financial Management

FINANCIAL SUSTAINABIL ITY 2E. Developing a Competitive Tourism Sector

Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at Annual target for Quarter 1 Target Quarter 1 Actual at Indicator Reason for Measures Taken to Links Treasury Ref No. (Output level only) measure 30 June 2020 2020/21 as at 30 30 September Variance improve Performance September 2020 2020

2E.27 Procurement % of 22.15.1 Percentage New KPI - No 55% procurement from 0% 0% Direct link to KPI: 2E.27 supplier spend from Black Transformation and baseline Black Owned A Procurement % of supplier spend from Owned Suppliers Development suppliers/service Black Owned Suppliers Programme providers by 30 June 2021 Direct link to Project: 22.15.1 Transformation and Development Programme

2E.28 Women Supplier 22.16.1 Percentage New KPI - No 15% procurement from 0% 0% Direct link to KPI: 2E.28 Women Procurement - % Transformation and baseline women suppliers/service A Supplier Procurement - % Procurement from women Development providers by 30 June Procurement from women suppliers/service Programme 2021 suppliers/service providers providers FINANCIAL Direct link to Project: 22.16.1 SUSTAINABIL Transformation and Development ITY Programme

2E.29 Youth Supplier 22.17.1 Percentage New KPI - No 5% procurement from 0% 0% Direct link to KPI: 2E.29 Youth Procurement - % Transformation and baseline youth suppliers/service A Supplier Procurement - % Procurement from Development providers by 30 June Procurement from suppliers/service suppliers/service Programme 2021 providers classified as Youth (35 providers classified as years or younger) Youth (35 years or younger) Direct link to Project: 22.17.1 Transformation and Development Programme

2E.30 Manage 22.18.1 Reduce Percentage 95% of To ensure that 95% of 95% 58% Direct link to KPI: 22E.30 Manage percentage collection of DMTP debts OUTSTANDING debtors at the reporting L percentage collection of Debtors Debtors within a debtors are within date are within 60 days of within a timeframe of 60 days timeframe of 60 days 60 days the issue of a valid (EXCLUDING invoice. (EXCLUDES Direct link to Project: LEGAL LEGAL MATTERS) 22.18.1 Reduce DMTP debts MATTERS)

2E.31 Manage creditor 22.19.1 Payment of Percentage 100% of creditors To ensure that all 100% 100% Direct link to KPI: 2E.31 Manage payment days against all creditors and outstanding at the creditors are paid within J creditor payment days against legislated MFMA payment verification of SCM reporting date are 30 days of receipt of a legislated MFMA payment days.(In days.(In terms of procedures within 30 days of valid invoice or statement terms of Municipal Finance Municipal Finance receipt of a valid (100%) Management Act (MFMA), 2003 (Act Management Act invoice/statement No.56 of 2003); Section No. 99 of the (MFMA), 2003 (Act No.56 expenditure management; state that; of 2003); Section No. 99 The accounting officer must for the of the expenditure purpose of subsection(1) take all management; state that; reasonable steps to ensure that all The accounting officer money owing by the entity is paid must for the purpose of within 30 days of receiving the subsection(1) take all relevant invoice or statement, unless reasonable steps to prescribed otherwise for certain ensure that all money categories of expenditure. owing by the entity is paid within 30 days of Direct link to Project: 22.19.1 receiving the relevant Payment of all creditors and invoice or statement, verification of SCM procedures unless prescribed otherwise for certain categories of expenditure. 2E. Developing a Competitive Tourism Sector

Sector National KPA SFA National Performance Indicator Programme Project Unit of Baseline as at Annual target for Quarter 1 Target Quarter 1 Actual at Indicator Reason for Measures Taken to Links Treasury Ref No. (Output level only) measure 30 June 2020 2020/21 as at 30 30 September Variance improve Performance September 2020 2020

2E.32 Recycle 30% of 22.20.1 Enhance Percentage 40% Solid Waste To recycle 30% of total 0% 0% Direct link to KPI: 2E.32 Recycle total solid waste Environmental Recycled solid waste collected by J 30% of total solid waste generated. generated. Sustainability 30 June 2021

Direct link to Project: 22.20.1 Enhance Environmental Sustainability

2E.33 To provide an 22.21.1 Enhance Number New KPI - No To provide a minimum of 0 0 Direct link to KPI: 2E.33 To provide SOCIAL AND opportunity for schools, Tourism and Marine baseline 5000 guests per quarter A an opportunity for schools, educators, GREEN educators, learning Conservation from the second quarter learning institutions and the general ECONOMY institutions and the with a marine public including disadvantaged general public including conservation message communities to experience tourism disadvantaged and an experience of a and marine conservation. communities to tourism facility. experience tourism and marine conservation. Direct link to Project: 22.21.1 Enhance Tourism and Marine Conservation

2E.34 Economic Impact 22.22.1 Economic Rbillion New KPI - No R400million economic R0 R0 Direct link to KPI: 2E.34 Economic Contribution to Gross Impact Programme baseline impact for prior financial A Impact Contribution to Gross Domestic Product (GDP) year Domestic Product (GDP) calculated LOCAL calculated by an by an independent research ECONOMIC independent research organisation DEVELOPME organisation NT Direct link to Project: 22.22.1 Economic Impact Programme