ThailandThailand’’ss floodflood crisiscrisis && ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety ISSUESISSUES

Disaster Response ; in ’s flood crisis

• Flood situation • Action taken by Thai Red Cross Society • Logistics Management • Volunteers Management • Donations Management • Cooperation with other organizations • Summary from TRC’ S Learned Workshop • Challenges FloodFlood situationsituation [Between 25 Jul – 31 Dec 2011] FloodFlood situationsituation

Between 25 July – 31 December 2011, The Department of Disaster Prevention and Mitigation (DDPM) reported that flood hits by tropical storm "Nock-Ten" total of 65 provinces in 684684 districts districts 4,9204,920 sub sub--districtsdistricts 43,636 43,636 villages villages and affectingaffecting 13,570,87313,570,873 people people from from 4,086,138 4,086,138 households households were affected by the flooding, 813813 people people died died andand 33 missing.missing. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

BetweenBetween 27 27 June June –– 2323 December December 2011 2011, The Relief and Community Health Bureau, Thai Red Cross Society by 12 Thai Red Cross Health Stations, Rapid Assessment Teams [RAT], Relief Teams and Red Cross Provincial Chapter to assess damage 530530 times times and provided reliefrelief suppliessupplies and and thethe services services. Total BtBt 363 363 millions millions (US$(US$ 11,343,750)11,343,750) ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

Helping affected people in 4343 provinces provinces ; Nan, , Prachuapkhirikhan, Nong Khai, , Phrae, Tak, Sukhothai, Ubonratchathani, Phichit, , Mukdahan, Nakornsawan, Pranakorn Sri Ayutthaya, Angthong, Phangnga, Nakhon Nayok, Chainat, Singburi, Prachinburi, Uttaradit, Satun, Chanthaburi, Suphanburi, Uthaithani, Lopburi, Phetchabun, Chaiyaphum, Chachoengsao, Lamphun, , Saraburi, Mahasarakham, Samut Prakan, Sisaket, Chonburi, Pathumthani, , Buriram, Kalasin, Surin, and Samut Sakhon. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety • Helping the affected people by Red Cross Provincial Chapter 7575 times times and provided 49,81149,811 kits kits of of relief relief supplies supplies in in 25 25 provinces provinces ; Nan, Chiang Mai, Prachuapkhirikhan, Nong Khai, Phitsanulok, Phrae, Tak, Sukhothai, Ubonratchathani, Phichit, Chiang Rai, Mukdahan, Phangnga, Prachinburi, Uttaradit, Satun, Chanthaburi, Chaiyaphum, Lamphun, Mahasarakham, Samut Prakan, Sisaket, Buriram, Kalasin, Surin ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

• Helping the affected people by Red Cross Head Quarter 438438 timestimes and provided 294,301294,301 kits kits of of reliefrelief supplies supplies in in 18 18 provinces provinces ; Nakornsawan, Pranakorn Sri Ayutthaya, Angthong, Nakhon Nayok, Chainat, Singburi, Suphanburi, Uthaithani, Lopburi, Phetchabun, Chachoengsao, Nonthaburi, Saraburi, Chonburi, Pathumthani, Bangkok, Nakhon Pathom and Samut Sakhon. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

TheThe servicesservices providedprovided byby TheThe ThaiThai RedRed CrossCross SocietySociety areare inin 1111 mainmain typestypes asas following;following; ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

1. The Thai Red Cross Charity Relief Kit

Rice 5 (kgs) 1 bags Streamed Rice(150 gms) 6 cans Instant Noodle (55 gms) 30 pcs Fish in Tomato Sauce (155 gms) 6 cans Pickle Vegetable (140 gms) 6 cans Fried Mackerels in Chilli Sauce (155 gms) 6 cans Chilli Paste (50 gms) 2 pcs ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

1. The Thai Red Cross Charity Relief Kit

Egg Stew with Spices and Chicken (125 gms) 2 pcs Instant Chocolate Beverage (35 gms)*6pcs 2 packs Torch with Battery 1 pc Candle *2 Pcs 1 Pack Lighter 1 pc Mosquitos & Insects Repellent (40 gms) 1 bott Household Medicine 1 bag (Antacid tab 10 tabs, Chlorpheniramine 4 mg 20 tabs, Paracetamal 500 mg 20 tabs, Electrolyte powder 3 sacs and Band aid 3 pcs) Anti-Athlete’s Foot Cream 1 pc Iodine Salt (450 gms) 1 bag Garbage Bag (large) 6 pcs Garbage Bag (small) 6 pcs Drinking Water 600 CC *12 Bott 1 packs The TRC Charity Relief Kit 1 bag ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety As of 13 December 2011 ; 344,012344,012 relief relief kits kits and 324,944324,944 packs packs of of bottled bottled water water, costing BahtBaht 340,203,430340,203,430 have been distributed.

On 10 Sep 2011, RAT Teams from Health Station No.13 to assess damage and relief the affected people in Ngmpad districts’ s Uttaradit. ReliefRelief kitskits

On 14, 29 Sep 2011, Relief Teams from Head Quarter by relief division help the affected people in Singburi, and Nakhon Nayok. ReliefRelief kitskits

On 4, 5 Oct 2011, Relief Teams to relief the affected people in Chai Nat, Ang Thong and Lop Buri.

On 27 Oct, 6, 14 Nov 2011, Relief Teams to relief the affected people in Pathum Thani, Nonthaburi and Bangkok. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

2. The Thai Red Cross mobile relief kitchen

Between 22 Sep – 2 Dec 2011, 44 TRC TRC mobilemobile reliefrelief kitchenkitchen unitsunits to prepare 439439,,830830 mealsmeals for affected people in 88 provincesprovinces ; Chainat, Pranakorn Sri Ayutthaya, Saraburi, Pathum Thani, Nonthaburi, Nakhon Pathom, Samut Sakhon and Bangkok, costingcosting BahtBaht 13,194,90013,194,900. MobileMobile reliefrelief kitchenkitchen unitsunits

TRCS mobile relief kitchen to prepare 78,891 meals for affected people in Chai Nat on 22 Sep – 13 Oct 2011

TRCS mobile relief kitchen to prepare 74,131 meals for affected people in Pranakorn Sri Ayutthaya on 10-31 Oct 2011 MobileMobile reliefrelief kitchenkitchen unitsunits

TRCS mobile relief kitchen to prepare 74,008 meals for affected people in Pranakorn Sri Ayutthaya and Saraburi on 21 Oct – 16 Nov 2011

TRCS mobile relief kitchen to prepare 212,800 meals for affected people in Pranakorn Sri Ayutthaya, Saraburi, Pathum Thani, Nonthaburi, Nakhon Pathom, Samut Sakhon and Bangkok on 3 Nov – 2 Dec 2011 ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

3. The Thai Red Cross medical mobile units

Between 1 Oct – 9 Dec 2011, 22--44 mobilemobile medicalmedical unitsunits per per a a day day. [1 unit consisting of a medical doctor, pharmacist and nurse] by using flat bottom boats for working total 2626 times times to help 13,39313,393 affectedaffected peoplepeople in 77 provinces provinces ; Lopburi, Nakornsawan, Pranakorn Sri Ayutthaya, Nonthaburi, Patumthani, Nakhon Pathom and Bangkok. MedicalMedical mobilemobile unitsunits

TRCS medical mobile unit to help affected people in Ban Mi district’ s Lop Buri on 1 – 7 Oct 2011

TRCS medical mobile unit to help affected people in Chumsaeng district’ s Nakhon Sawan on 10 – 14 Oct 2011 MedicalMedical mobilemobile unitsunits

TRCS medical mobile unit to help affected people in Sai Noi and Bangkruay districts’ s Nonthaburi and Phutthamonthon’ s Nakhon Pathom between 10 – 25 Nov 2011 ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

4. The Thai Red Cross water purification units

Between 6 Sep – 10 Dec 2011, 88 water water purificationpurification unitsunits are deployed in 66 provinces provinces ; Nakornsawan, Lopburi, Chai Nat, Nonthaburi, Patumthani and Bangkok, produce water 5,160,000 litres for 258,000 affected people.

In addition, TRCS has been drilling water treatment in order to produce drinking water support by DepartmentDepartment of of Groundwater Groundwater ResourcesResources. WaterWater purificationpurification unitsunits

TRCS water purification units to help affected people in Nakornsawan, Lopburi, Chai Nat, Nonthaburi, Patumthani and Bangkok ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

5. The Thai Red Cross flat bottom boats

Between 6 Sep – 10 Dec 2011, 2222 flatflat bottom bottom boatsboats have evacuated 78,68078,680 floodflood--trappedtrapped peoplepeople in 1313 provinces provinces ; Sukhothai, Ubonratchathani, Nakornsawan, Uthaithani, Chainat, Tak, Pranakorn Sri Ayutthaya, Lopburi, Singburi, Pathumthani, Nonthaburi, Nakhon Pathom and Bangkok total 3939 timestimes FlatFlat bottombottom boatsboats

Provided 22 flat bottom boats have evacuated flood-trapped people in 13 provinces. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

6. Shelter box sets

A total of 448448 sheltershelter boxbox setssets consisting of a tent with raised floor, bedding, kitchen utensils and daily necessities have been distributed. Each shelter box supports a family of 5 people. [360[360 sets sets for for Lop Lop BuriBuri andand 88 88 sets sets for for PranakornPranakorn SriSri Ayutthaya]Ayutthaya] ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety 7. Floating toilets 20 Floating toilets have been provided in Pranakorn Sri Ayutthaya and Nonthaburi provinces. 8. Boat Donations 583 Boat Donations have been distributed for the affected people in 9 provinces ; Chachoengsao, Chai Nat, Lop Buri, Pranakorn Sri Ayutthaya, Pathumthani, Nonthaburi, Nakhon Pathom , Samut Sakhon and Bangkok ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

9. Ready to eat meals 48,000 sets of ready to eat meals have been distributed in 7 provinces ; Nakhon Sawan, Pathumthani, Nonthaburi, Bangkok, Pranakorn Sri Ayutthaya, Samut Sakhon and Saraburi.

10. Drinking water 22,450 packs of drinking water have been distributed by 2-4 trucks per a day to help affected people in 6 provinces ; Pranakorn Sri Ayutthaya, Nonthaburi, Patumthani, Nakhon Pathom, Samut Sakhon and Bangkok. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

11. Assistance to vulnerable groups are as following 11.1 Activities for centers and shelters by providing the relief supplies to the mother, children and elderly. -On November 22-23, 2011 at 2 Schools in 2 Districts of Bangkok providing milk and diapers for the mother group total of 30 people, snack and toy sets for the children group total of 110 people and towel and balm sets for elderly group total of 120 people.

-On November 25, 2011 at the shelter of Wat Chan Pradittharam, Phasricharoen District Bangkok provided the relief supplies to the mother, children and elderly total of 230 people.

-On December 1, 2011 at the Center for Agricultural Engineering training Camp, Muang Pathum Thani provided the relief supplies to the mother, children and elderly total of 200 people. VulnerableVulnerable groupsgroups ;; mother,mother, childrenchildren andand elderlyelderly

Activities for centers and shelters by providing the relief supplies to the mother, children and elderly. ActionAction takentaken byby ThaiThai RedRed CrossCross SocietySociety

11. Assistance to vulnerable groups are as following

11.2 On November 3 - December 2, 2011 ; Thai Red Cross Society provided the kits of relief supplies, ready to eat meals and drinking water to migrants and foreign workers who are victims total of 4,511 people in 5 provinces ; Nonthaburi, Pathum Thani, Nakhon Pathom, Bangkok and Samut Sakhon. VulnerableVulnerable groupsgroups ;; migrants and foreign workers who are victims

Thai Red Cross Society provided the kits of relief supplies, ready to eat meals and drinking water to migrants and foreign workers who are victims. LogisticsLogistics ManagementManagement LogisticsLogistics ManagementManagement

Assessment

Distribution Request / Requirements Report

Follow up Storage / Supply Control Transportation LogisticsLogistics ManagementManagement •• PreparedPrepared necessarynecessary thingsthings forfor helpinghelping affectedaffected peoplepeople suchsuch asas;; - At least 4,000 kits of relief supplies prepared in warehouse. [1 kit consists of rice, streamed rice, instant noodle, canned food, drinking water, necessary thing for life and a set of household medicine for a family (3-4 persons) in 3 days] - At least 20,000 sets of household medicine and hygiene kits prepared in warehouse.

•• PreparePrepare toto provideprovide vehiclesvehicles forfor transportingtransporting reliefrelief suppliessupplies and and help help affected affected people people; provide assistance with 2020 carscars truckstrucks [high[high level]level] perper dayday for transporting relief supplies to flood victims. LogisticsLogistics ManagementManagement

Provide vehicles for transporting relief supplies to flood victims. VolunteersVolunteers ManagementManagement VolunteersVolunteers ManagementManagement

On 6 Sep - 10 Dec 2011 : 37,549 TRCS volunteers both Thai and foreign to help flooding by packing the relief supplies kits, household medicine, to work TRCS Mobile relief kitchen and Water purification units, separate of items donated and co-workers to relief the affected people in flooding areas. DonationsDonations ManagementManagement DonationsDonations ManagementManagement •• TheThe donateddonated itemsitems [Both domestic and international] - Relief Items - Money

The Mercedes-Benz (Thailand) Co., Ltd offer 2 cars Mercedes-Benz Unimog. CooperationCooperation withwith otherother organizationsorganizations CooperationCooperation withwith otherother organizationsorganizations

•• DomesticDomestic - DDPM - MOPH - EMIT - Bangkok Metropolitan Administration - The Medical Council of Thailand - Provincial governor - Royal Thai Navy - The private sector ; Banpu Public Company Limited, Coca-Cola Thailand CooperationCooperation withwith otherother organizationsorganizations

Coca-Cola Thailand Royal Thai Navy

Banpu Public Company Limited The Medical Council of Thailand CooperationCooperation withwith otherother organizationsorganizations •• InternationalInternational - The Embassies - International organization ; IFRC, PNS Red Cross, IOM, UNHCR, EU

International Organization for Migration (IOM) donated through Thai Red Cross Society for help migrants workers who are flood victims. CooperationCooperation withwith otherother organizationsorganizations

EU to give 62 million baht will be donated to the Thai Red Cross Summary from TRC’ S Learned Workshop 29 Mar 2012

What needs improvement :

.Not enough TRC staffs to manage the work, no contingency plan in case that a few staff needs to take absent. .Not enough working area [area for volunteers to work, car park for donators, warehouse space. .Cannot control number of volunteer, volunteer database. Summary from TRC’ S Learned Workshop 29 Mar 2012

Recommendations and followed up actions :

.Volunteer database management. .Expand and improve work area including warehouse, parking etc. .Set up TRC information center / call center ChallengesChallenges ChallengesChallenges

- Relief supplies Management - Pre stock - Suppliers to the victims - Donation Management - Logistic Management - Procurement / Disbursement - Warehouse - Overlap in order to relief supplies - Volunteer Management IT and Emergency Communication • Communication linkages between HQ, 12 Health Stations, 6 provincial chapters and DDPM by e-Radio. • Test signal between HQ and all stations everyday in the morning. • Radio service in relief the affected people and staff. • Maintenance tool and instrument of Communication Network System. • Tracking System Point Through GPS. • Communication Network Sharing and Coordination with DDPM, NECTEC, MOPH, The National Telecommunications 51 Commission, NDWC, INET etc. - e-Radio : Radio Communication System which broadcast signal pass connecting internet.

- Cooperation Project between Medical Engineering Division, Ministry of Public Health and Relief and Community Health Bureau, The Thai Red Cross Society • e-Radio e-Radio Develop 2 TRC Emergency Communication Mobile Unit - EECV [Donate by NECTEC] - TRC Emergency Communication Vehicle

• Test communication system between 2 Emergency Communication Mobile Unit, HQ and all stations in many part of Thailand. • Radio service in relief the affected people and staff ; social unrest situation. • Maintenance tool and instrument of 2 TRC Emergency Communication Unit. Communication Mobile Unit in social unrest situation Develop SMS Alert Warning System

• Think Smart Co.,Ltd. donate SMS Broadcast program, accounts and SMS service fee to TRCS for faster response. • SMS Alert Warning System using by internet ; http://www.thaisync.com and add contact list data for SMS Broadcast; mobile number, name, gender and address. • SMS Alert Warning System sent by TRC Radio Communication Center and warning situation within 15 Minutes after disaster occur. • On Apr 2012, contact list data total 1,242 mobile numbers. [RCH Bureau, 11 bureaus in TRC, 75 provincial chapter, IFRC, American Red Cross, Finnish Red Cross and volunteer of CBDRR & Sea Rescue] and send sms alert warning & situation message total 126,035 accounts and 474 messages. Develop Disaster Database Management System & Establish RCH Website

• RCH Website ; www.rtrc.in.th • Develop website • Assigning responsibilities • Admin& User Staffs training • Content update • PR & Using Mapping the Disaster areas. and assistance by www.arcgis.com

58 Integrated mock exercise [23 Feb 10, HQ & Trang] TEST : Communication linkages between HQ [Staffs, Command office; DOC, Radio Communication Center, TRC Health Stations, DDPM, Provincial Chapter, Volunteer & Network.

• SMS alert warning system. • Emergency Communication System ; e-radio, radio [VHF/FM CB Band HF/SSB], VDO Conference etc. • 2 TRC Emergency Communication Mobile Unit. [Communication Command Center] • Incident Command System ; TRC Disaster Operations Center. Linkage between e-radio system & audio/sound system for VDO conference setup. (Integrated Mock Exercise) Relief and Community Health Bureau, The Thai Red Cross Society 1871 Henry Dunant Road, Patumwan, Bangkok 10330 THAILAND e-mail: [email protected] Tel 662-251-7853 Fax 662-252-7976