Open First Line Managers’ Workshop

Three-day event

DeVere Uplands Conference Centre High Wycombe Buckinghamshire , UK

Coachwise Consultants Ltd.

01902 851199 www.coachwise.co.uk

Open First Line Manager’s / Supervisor’s Programme

Programme aim

This programme offers newly-appointed of prospective first line managers an overview of the key skill sets required within this key role. It is an abridged version of our highly-successful and long-running five day programme and it is delivered in Buckinghamshire in the UK.

Learning objectives

After attending this workshop participants will:

 Understand the role and appreciate the importance of the first line manager / supervisor.  Be aware of their personality type according to the Myers Briggs Personality Type Indicator (MBTI) the typical behaviours that are likely to arise from this.  Adapt their behaviour when necessary to achieve and maintain rapport with others leading to improved outcomes.  Understand how people learn and be able to effectively support learning.  Appreciate the difference between management and leadership.  Be aware of their natural leadership style and know how to modify this when necessary.  Implement the concept of situational leadership to maximise the productivity of their team and stakeholders.  Successfully support the learning of others through effective coaching and counselling.  Offer feedback professionally and constructively leading to enhanced performance.  Influence and communicate with others more effectively to achieve win-win outcomes.  Feel more confident to be a highly effective and successful first line manager or supervisor.

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Key content

 Personal awareness & effective communication

 Personal SWOT  Myers Briggs Personality Type Indicator (MBTI)  Effective communication, influencing & negotiating

 Leadership and motivation

 Leadership and management  Personal and team Vision and Values  Kouzes & Posner leadership principles  Situational leadership, leadership styles & adaptation

 Performance management

 Principles of learning and helping others to learn  Training, coaching, counselling and mentoring  Coaching skills using activity metaphors  Offering and receiving feedback professionally  Video role-play

Additional topics may be discussed during the workshop if participants wish to raise these specifically. The workshop is intensive, practical, enjoyable and highly interactive. Learning is achieved through:

 Discussions  Presentations  Team exercises  Video role-play  Syndicate work  Case studies  Action planning

Investment £1,785 plus VAT

If accommodation is required a discounted rate has been negotiated with the venue

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PHILIP YATES

BSc (Hons) PGCE DipM MCIM MPNLP

Phil Yates was educated at King Edwards Grammar School, Birmingham before reading Biological Sciences at London University. After completing a Postgraduate Certificate in Education, he taught Biology to A level for three years.

In 1986, Phil began his blue chip career within the by joining Bayer UK where he was rapidly promoted from GP Representative to Hospital Representative. He then spent several years with Glaxo Pharmaceuticals (now GlaxoSmithKline), holding progressive positions within sales, sales training and marketing.

From 1995, at Lorex Synthelabo, Phil’s achievements within his Regional Sales Management role resulted in his promotion to the newly created post of National Training & Development Manager for the UK organisation. He was subsequently appointed a member of the senior management team of Astra Pharmaceuticals as Head of Commercial Training. Here he led a team responsible for the training and development of one of the largest sales and marketing operations in the industry.

Phil’s core training expertise is focused on skill and knowledge development within sales, marketing and management teams. Through working with and coaching both individuals and teams, he has helped to significantly improve performance and productivity. Phil very successfully, provides mentoring and coaching support to a number of managers within the UK and Norway and delivers training workshops within Europe and the Middle & Far East.

Phil is qualified to administer and provide feedback on the Myers Briggs Personality Type Indicator (MBTI®) and he is a Certified Neuro-Linguistic Programming (NLP) Master Practitioner. Phil has a Diploma in Marketing and a Diploma in Life Coaching. He is a Course Director within the Training Faculties of the Chartered Institute of Marketing (UK) and Management Centre Europe (Brussels). Phil is a member of the Training Committee of the Healthcare Communications Association, an Advisory Board Member of AllaboutMedicalSales and an occasional author on training matters for Pharmafocus and Pf magazines. Phil is a Registered Hypnotherapist and Trainer of Hypnosis under the American Board of Hypnotherapy.

Phil is an accomplished presenter, trainer, facilitator and coach who has acquired a reputation for delivering commercially-focused training skills development support of the highest quality.

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JANICE CLARE

MPNLP

Janice is a Learning and Development Specialist who has gained a wealth of experience in learning & development, management and training roles for an international blue chip organisation over a 15 year period. Janice is currently offering training and consultancy services, specialising in coaching, leadership, personal development and sales training - all interventions designed to meet client and strategic objectives whilst delivering a clear return on investment.

Janice has a flexible approach and is passionate about delivering positive training interventions that make a real difference to the business objectives and individuals. Hence a key strength is to really understand the client’s objectives and needs and design programmes that meet both of those requirements. She is also capable of working with a broad spread of people from front line staff to Senior Managers and Directors.

Janice is qualified to administer and interpret Myers Briggs Type Indicator, of benefit to individuals and also team dynamics and development. She is also a certified NLP practitioner.

Janice is passionate about coaching others, enabling them to achieve their true potential. She is highly skilled, both face to face and also has experience of coaching effectively over the telephone, such is the high level of trust developed with clients.

Delivering workshops and facilitating groups is also a key strength – across a wide range of subject areas. Janice is also capable of running with a workshop designed by colleagues, and delivering a quality product that meets the needs of the delegates and the business.

Janice has experience of benchmarking selling skills, coaching and leadership behaviours around capability frameworks. This has frequently involved observational work, with clients whilst in their working environment, giving feedback around strengths and development areas linking into personal action planning to achieve peak performance.

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Coachwise Consultants Clients include:

 3M Healthcare  3M Drug Delivery Supplies Division (DDSD)  3M ESPE Dental  4D Communications  Actavis Ltd.  Actelion Pharmaceuticals UK &  AfPP  Alliance  A. Menarini  Allergan  Arrow Generics  AstraZeneca  Athena Medical PR  Athena Neurosciences  Aventis Pharma  Bayer Schering  Bayer Animal Health UK and Germany  Binley’s  Boehringer Ingelheim Pharmaceuticals UK and Germany  Boehringer Ingelheim Animal Health UK & Germany  BP  Bretton Health Centre  British Rowing Club  Buckinghamshire GP Refresher Course  Burston Marsteller   Chandler Chicco Agency  Chartered Institute of Marketing  Chiltern GP Registrar Scheme  Cohn & Wolfe  Companion Care Vets  Cyberonics  Department of Health  East Kent Health Authority  Elan Pharmaceuticals  EMO (Creston Group)  Fairbridge in London  Ferring Pharmaceuticals  Galderma UK  Galen Pharmaceuticals  Gilead Life Sciences  GlaxoSmithKline UK & Croatia  Harley Medical Group  Healthcare Communications Association (HCA)  Hesperion Life Sciences (now Averion) Switzerland  Highcroft Veterinary Group  IHS  Innovex  Ipsen  Julphar Gulf Pharmaceutical Industries Middle East  JYC Global  Polychrome Graphics  Luxford Advertising  Management Centre Europe (Brussels)  Medivet  Merck Millipore  Merck-Serono  Merz Pharmaceuticals  MS Trust

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 Munro & Forster Public Relations  Napp Pharmaceuticals  NHS  Norgine  North East Lincs Health Authority  Pharmaceuticals   Organon Laboratories  Pet Doctors  Petroleum Geo-Services (PGS) UK, Norway & Singapore  Pfizer  PGS Onshore Africa  Pharmacia  Quintiles  Red Door Communications  Resolution Chemicals  Reynolds Mackenzie  Roche Products  Rock Medical Education  Reynolds Mackenzie  RXT  Saint George’s Veterinary Group  Sanofi Middle East  Sanofi Pasteur MSD  Schering-Plough UK US, Middle East and Asia  Schering Plough Intervet Animal Health  Shire Health Group  Shire Pharmaceuticals UK & International  Stiefel Laboratories)  South Buckinghamshire NHS Trust  Synergy  Take Care Now (TCN) Ltd.  Takeda UK  Teva Pharmaceuticals  Tillotts Pharmaceuticals Basel  Trinity Chiesi  Ventiv Health  Virgo Health PR  VPi  Wyeth-Lederle – UK and Middle East  Wyeth Europa  Yamanouchi Pharma

Phil Yates, Managing Director, Coachwise Consultants Ltd.

Office 01902 851199

Mobile 07958 917905

E mail [email protected]

Website www.coachwise.co.uk

LinkedIn www.linkedin.com/in/philyates

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