Facility Manager
Total Page：16
File Type：pdf, Size：1020Kb
Facility Manager Dashrath Singh Rathour Current Address: OLD AIRPORT, DOHA (QATAR) Permanent Address: Dashrath Singh / Karan Singh Sudrasan, Dist Nagaur, Rajasthan, India – 341551 Email: [email protected] Skype Id: dashrath.21, Cell Phone: +974 70209237 Summary A experienced from a Hotel, facility Management & Health Care background, with invaluable experience. Highly focused with a comprehensive knowledge and understanding of various sectors such as operations, Waste Management , Asset or property management, Security, Transportation consistent track record of successfully employing best practices that improve efficiency, reduce operating cost. Area of Expertise Skills Computer Skills Highlights Facility MGMT - Trainer CAFM, Office Prepare and control Soft Service (Highfield) operational budgets Hospitality Health Care – Hamad ISO Certified PMS, REX, Inventory Control Medical Corporation –DOHA QATAR Recruitment, Security & BICSc Certified TELLY, FOXPRO Staff Management Transport Waste MGMT First Aider, Reliable Fidelio, HTML Client Relationship Customer Service Fire Safety, GDS Budgetary control Dedicated Training & Presenter FSI GO Formatting SOP Development Pest Control & Entrepreneur Opera Formatting COSHH, MSDS Landscaping Degree BAIHA - Hotel & Business Administration (IGNOU University 2007 – 2010) Education Diploma DPA (Diploma in Programming) July 2010 to Dec 2010 Company Secretary Executive Level (ICSI Indian Institute of Company Secretary ) Best Performer –TAJ GETWAY Hotel Baroda, Gujarat Achievement Grooming Standard - JAYPEE PALACE HOTEL & CONVENTION CENTER (Training) BICSc, Highfield & Tannent Machinery Certificate Diversey Chemical Training Program High Field Diploma Program First Aider & Fire Safety; Language English, Hindi, Nepali, Gujarati, Panjabi Passport Detail Passport Number: J6751776, Date of Issue -31-10-2011, Date of Expiry - 29-10-2021 Driving Licensee UAE, QATAR & INDIA Civil Status Married DOB 10/06/1989 Acciona – Operation Manager –: June 2016 July 2021 – Hamad General Hospital – Doha Qatar FMM – Zone Manager: Dec 2014 TO June 2016 – Hamad International Airport Work Experience Sofitel Dubai – Executive Housekeeper : OCT 2012 – NOV 2014 Taj Getway Hotel – Baroda, Gujarat- Desk Coordinator / Floor Supervisor/ Assistant Executive Housekeeper : June 2010 - July 2012 Jaypee Hotel & Convention Center Agra, India– Industrial Trainee Jan 2010 to June 2010 Work Experience Company Name: Acciona Facility Services Middle East, Qatar, L.L.C Qatar Operation Manager: June 2016 July 2021- Hamad General Hospital- QATAR Overall Audit performance. Quality Audit rounds in hospital Total Health & Safety practices Completion of Work Orders within the stipulated /agreed time frame Planning and implementation of all services as per contractual SLA’s ( General/Deep Cleaning Activities) Updated service delivery records and upkeep of reports pertaining to Asset Inventory KEY PERFORMAN CE Cost Control Controlled Attrition INDICATORS (KPIs) Manpower planning and appropriate allocation of manpower to cover all FOH/BOH areas Control measures for checks on Absents and lost time recovery due to accidents Timely submission of all reports, immediate notifications related to health, safety and security Support to L&D in the conduction of all training as per the scheduled training calendar Clear Communication to all direct and indirect repartees Streamlined and effective coordination with hard services, admin, business support and HR matters. Managing and handling all kinds of operational and team issues, formatting action plans to improvise services. Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws. Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees Operational performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Responsible for the management and leadership of the Company's Hospital Contracts. Manage and oversee the operations of required within the contracts with clients, and a team of over 2000 staff, including junior management, supervisors, and housekeepers. Report directly to the General Manager of the company. Full responsibility for the successful operations of Housekeeping and Waste Management Contracts. Develop, implement and manage the annual service plan for the Soft Services to meet the contract requirements. Monitor and control the operational budget related to the annual service plan. Establish and maintain client service relations with Clients. Overall operational control of the Annual Service Plan and all personnel, and monitoring of operational costs. Oversee and manage all personnel, including Assistant Managers, Supervisors, if needed, and associates within the departments as well as all operational costs including labour cost, paper cost, chemical costs, direct costs and other expenses incurred within the departments Test and verify the process performance Carry out process troubleshooting. Train the operation team in order to respond to plant and process alarms and attempt Management & immediate rectification. Ensure quality records are maintained and corrective action is initiated when required. Leadership Manage and arrange the shifts and rosters for the process controllers and operator assistants. Participate in meetings with the client to discuss plant performance and water production forecasts. Establish contracts with chemical suppliers and UF and RO membrane manufacturers. Undertake duties associated with being a member of the Management Committee. Company Name: Facilities Management and Maintenance Company, L.L.C Zone Manager- Airport 17 Lounges: Dec 2014 TO June 2016 Hamad International Airport- QATAR Working as a relationships to truly enhance our partnership relationship with our customer. Design the operational structure and plan of the department and implement it. Manage the Key Performance Indicators and Service Level Agreements relevant to the contract/department under your control and provide progress reports as and when required bythe Senior Management team or client. Ensure full compliance in terms of soft services operational delivery and sustainability. Build and develop strong relationships with internal customer’s such as vendors and suppliers and support the Procurement team with all procurement process needed Manage, communicate and promptly coordinate with the subcontractors, including those for technical repairs and maintenance of machinery, high access cleaning, pest control and waste management. Operational Plan and prepare rosters / schedules for every location and its assets there within and ensure consistent implementation of the same. Organize and plan needed resources for peak business period during daily operations as well as seasonal spike in travelling such as summer plans or Eid, Winter and Summer plans Design and implement emergency plans, including harsh weather contingency plans for rain, sandstorms and flooding. Manage restoration projects as well as assist in the site visits of potential new projects. Perform spot checks, inspections and audits to test quality of services provided in line with the SLR/Client expectations or additional request’s during VVIP movements. Support business development through recognizing the opportunities to extend the contract without client and the preparation of proposals for change orders, extensions or amendments suitable for contractual gain. Personal Protective Equipment (PPE), Pest control Swimming pool personnel Managing the entire operations on day to day for the retail asset Supporting the process of handover of assets from developers/projects/RDD Coordinating with the Mall General Manager to ensure that handed over assets are acceptable. Supporting coordination of all tenant variations and ensure proper processes are conducted and closed out. Assessing quality of services provided by Facility Management. Ensuring that handover inspection and related snagging list is completed. Building relationships and coordination with service providers Conducting periodical inspection for all the assets to verify safety and conditions of the assets. Maintaining high-quality property standards, performance done by contractor and submit reports to FM. Leading a diversified team and demonstrating continual motivation of the team to deliver an exceptional quality of service output. Delegate tasks and accountabilities, establish work schedules, Supervise staff, Monitor and evaluate performance and use human resource most effectively to Financial, Establish reduce cost. organizational prepare and control operational budgets, control inventory, plan effective strategies for the financial wellbeing of the company structures Maximize, always restore and sustain the life of client assets whilst providing a quality of service solution through understanding and upkeep of building assets and the associated cleaning solutions that are involved in maintaining those assets. Support the design and delivery of the Soft Services Platform as a method to mature the organization Actively involved in the recruitment of custodial staff, including Area Supervisors, Operational Team Leaders and Janitors, identifying suitable and appropriate manpower resources to contribute and support the company growth, profitability, vision and mission. .