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Chatham Transit Network and North Carolina Department of Transportation, Public Transportation Division

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Chatham Transit Network and North Carolina Department of Transportation, Public Transportation Division CTN SERVICE AREA Chatham County August 2011 R T F N O H C O AR E O T L A I T N S A Prepared by Prepared for the Chatham Transit Network and North Carolina Department of Transportation, Public Transportation Division D E P A N R IO T T M TA E N R T PO O F TRA N S THIS PAGE INTENTIONALLY LEFT BLANK CHATHAM TRANSIT NETWORK COMMUNITY TRANSPORTATION SERVICE PLAN Prepared for: CHATHAM TRANSIT NETWORK and NORTH CAROLINA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION DIVISION Prepared by: 1616 East Millbrook Road Raleigh, NC 27609 August 2011 THIS PAGE INTENTIONALLY LEFT BLANK CTSP TABLE OF CONTENTS ES EXECUTIVE SUMMARY ........................................................ ES-1 ES.1 Introduction........................................................................... ES-1 ES.2 Alternative Development and Recommendation Process .............. ES-2 ES.3 Five-Year Service and Implementation Plan ............................... ES-2 ES.4 Five-Year Financial Plan........................................................... ES-7 1 INTRODUCTION ...................................................................... 1 1.1 Chatham Transit Network ............................................................ 1 1.2 Purpose of this CTSP ................................................................... 1 1.3 Related Planning Efforts .............................................................. 2 1.3.1 TARPO Human Service Transportation Coordination Plan ................ 2 1.3.2 Durham-Chapel Hill-Carrboro MPO Coordinated Public Transportation-Human Services Transportation Plan ..................... 4 1.3.3 Durham-Chapel Hill-Carrboro MPO Long Range Transportation Plan . 5 1.3.4 CTN Performance Plan and Analysis ............................................. 5 1.3.5 Chatham County Land Conservation and Development Plan ............ 7 2 PUBLIC INVOLVEMENT ............................................................ 9 2.1 CTSP Steering Committee ........................................................... 9 2.2 Surveys and Outreach ................................................................ 10 2.2.1 First Outreach Series ............................................................... 10 2.2.2 Second Outreach Series ........................................................... 15 3 DEMOGRAPHIC TRENDS AND ANALYSIS ............................... 17 3.1 General Population Profile ........................................................... 17 3.2 Transportation Disadvantaged Population Profile ........................... 19 3.2.1 Elderly ................................................................................... 20 3.2.2 Persons with Disabilities ........................................................... 21 3.2.3 Low-Income Persons................................................................ 22 3.2.4 Vehicle Availability .................................................................. 22 3.3 Population Projections ................................................................ 23 4 INVENTORY AND ASSESSMENT OF EXISTING SERVICES ...... 25 4.1 CTN Governance and Organizational Structure ............................. 25 4.1.1 Mission Statement .................................................................. 25 4.1.2 Organizational Structure ......................................................... 25 4.2 CTN Service Characteristics ....................................................... 26 4.2.1 Services Provided ................................................................... 26 4.2.2 Existing Funding and Finances ................................................. 32 4.2.3 Operating Statistics and Performance Measures ......................... 35 4.2.4 Support Systems .................................................................... 42 4.2.5 Vehicle Fleet and Capital Facilities ............................................ 44 i CTSP 4.2 Other Transportation Service Providers ....................................... 45 4.3.1 Chapel Hill Transit ................................................................... 46 4.3.2 Triangle Transit Authority ......................................................... 47 4.3.3 County of Lee Transit System ................................................... 47 4.3.4 Regional Coordinated Area Transportation System ...................... 48 4.3.5 Sister 2 Sister ......................................................................... 48 4.3.6 Private Transportation Providers ............................................... 48 5 DEVELOPMENT OF POTENTIAL 5-YEAR PLAN SERVICE ENHANCEMENTS ................................................................... 49 5.1 Prioritization of Identified Needs .................................................. 49 5.2 Evaluation of Potential Enhancements .......................................... 50 6 PROPOSED 5-YEAR PLAN ENHANCEMENT RECOMMENDATIONS ............................................................. 53 6.1 Operating and Service Enhancements .......................................... 53 6.1.1 Demand Responsive Service ..................................................... 53 6.1.2 Deviated and Fixed Route Services ............................................ 65 6.1.3 Summary of Operating and Service Enhancements ...................... 84 6.2 Capital Enhancements ................................................................ 86 6.2.1 Bus Stop Amenities Evaluation .................................................. 86 6.2.2 CTN Operating Centers Evaluation ............................................. 87 6.2.3 The Road to Automated Scheduling and Mapping Tools ................ 88 6.3 Institutional and Administrative Enhancements ............................. 92 6.3.1 New Reciprocal Transfer Agreements ......................................... 92 6.3.2 Enhanced Mobility Management ................................................ 94 6.3.3 Marketing Enhancements ......................................................... 95 7 FIVE-YEAR PLAN ENHANCEMENT RECOMMENDATIONS - SUMMARY ............................................................................. 97 8 FINANCIAL PLAN ................................................................ 105 8.1 Methodology ........................................................................... 105 8.1.1 Developing Forecasts of the Annual Operating and Administrative Costs ................................................................................... 105 8.1.2 Estimating Ridership for Recommended Service Improvements .... 108 8.1.3 Estimating Passenger Fare Revenues Based on Ridership Forecasts ............................................................................. 110 8.1.4 Estimating the Capital Needs and Associated Costs of the Capital Plan Elements ....................................................................... 112 8.2 Financial Plan .......................................................................... 123 8.2.1 Financial Plan Summary .......................................................... 123 8.2.2 Cost-Benefit Analysis Summary ............................................... 134 ii CTSP LIST OF TABLES ES-1 CTN Five-Year Plan: Summary of Enhancement Recommendations ...................... ES-4 ES-2 CTN Five Year Plan: Financial Plans Cost Summary (FY 2013-17) ........................ ES-8 ES-3 CTN Five-Year Plan: Financial Plan - Local Match Requirement (FY 2013-17) ........ ES-8 1 Top Chatham County Strategies Identified in the TARPO Service Coordination Plan .... 3 2 Steering Committee Members .............................................................................. 8 3 Population Change, 1990-2000 .......................................................................... 17 4 Transportation Disadvantaged Populations .......................................................... 19 5 Cross County Route Schedule ............................................................................ 30 6 CTN Top Destinations (July 2009 – June 2010) .................................................... 31 7 CTN Administrative and Operating Revenue and Expenses ..................................... 33 8 CTN Capital Revenue and Expenses .................................................................... 35 9 Historical Operating Statistics (FY 2007–FY 2010) ................................................ 36 10 CTN Trends (FY 2006-10) .................................................................................. 36 11 Peer Group Analysis for Spring 2010 ................................................................... 38 12 Fully Allocated Cost Per Hour of Service (FY 2009-10) .......................................... 40 13 NCDOT, PTD Inflation Factors (FY 2010-16) ......................................................... 40 14 CTN Annual Performance Analysis (FY 2009-10) ................................................... 41 15 CTN Service Fleet for FY 2010 ............................................................................ 44 16 Pittsboro Express Ridership Data ........................................................................ 46 17 Ranking of Alternatives at Steering Committee Meeting #2 ................................... 49 18 Evaluated Enhancements Checklist ..................................................................... 50 19 Peer Group Comparison (FY 2009) ..................................................................... 57 20 Improved Effectiveness and Cost-Efficiency Analysis ............................................. 58 21 Improved Efficiency of Project
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