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Minor league Kelsey Perdue hockey teams named to state face uncertain Black Leadership season Advisory Council PAGE 9 PAGE 26 DECEMBER 7, 2020 • VOL. 33/NO. 4 • $3.00 SERVING WESTERN MICHIGAN BUSINESS SINCE 1988 www.mibiz.com Steelcase cyberattack serves as warning Hospitals prepare for manufacturers, experts say for COVID-19 By JAYSON BUSSA | MiBiz [email protected] vaccine distribution s details on a recent cyberse- By MARK SANCHEZ | MiBiz curity attack against Grand [email protected] Rapids-based office furniture A giant Steelcase Inc. begin to s they manage the ongoing surge of surface, local manufacturers of all indus- COVID-19 patients, hospitals are pre- tries and sizes may want to take notice. paring to receive and distribute vac- The ransomware attack on Steelcase, A cines that could ease and eventually which shut down its global operations bring an end to the pandemic. for two weeks, was a stark reminder of The first vaccine could become available by the growing number and sophistication mid December and — under the recommenda- Staff in Spectrum Health’s primary medical-surgical unit caring for patients with COVID-19 of cybersecurity threats facing all types tion of a U.S. Centers for Disease Control and at Butterworth Hospital. PHOTO COURTESY OF SPECTRUM HEALTH HEALTH BEAT of businesses — with manufacturing Prevention advisory panel — first go to health attracting a growing number of attacks, care workers and long-term care facilities. experts say. Peter Hahn, president and CEO at Metro Health- While Steelcase declined to comment University of Michigan Health, said the CDC pan- for this report, details of the attack are el’s recommendation “makes absolute sense” given reverberating through the cybersecurity TAKING A TOLL the frontline role of health care community. workers in treating COVID-19 The furniture manufacturer first The COVID-19 pandemic is stressing a health care patients, and the vulnerability reported the incident on Oct. 22 in a filing of residents at long-term care with the U.S. Securities and Exchange workforce already coping with burnout facilities. Commission. Steelcase followed with an “There’s going to be a lim- additional filing last month indicating it ited supply early on. Health By MARK SANCHEZ | MiBiz had shut down global operations for two care workers are critical in [email protected] weeks and that business had resumed terms of taking care of folks normal operations. The financial toll in the hospital and just mak- rofessional burnout was a big problem in health care well before COVID-19. Hahn of the attack may reveal itself when the ing sure the health system The pandemic only worsened the situation by pushing some hospitals to capac- company reports its third quarter finan- can be there for our communities,” Hahn said. ity and further stressing doctors, nurses and other medical professionals with longer cials on Dec. 17. “That recommendation rings right to me.” hours and additional shifts amid surging caseloads. A form of ransomware called Ryuk is P Metro Health has been working for weeks to This mental and emotional toll on frontline clinicians treating COVID-19 patients gener- believed to be the culprit of the attack. prepare for the vaccines. The health system pur- ates deeper concerns about elevated burnout rates and more people leaving the profession. Ransomware is a type of malware that chased ultra-cold freezers needed to store the “There’s a huge underlying, baseline discontent in terms of burnout and distress in the can infect a system and encrypt files to vaccine developed by Pfizer Inc. and BioNTech medical profession, and then we’re hit with the uncertainty of the pandemic,” said Claudia block access to them. The threat actor SE at minus-70 degrees Celsius. In the U.S, Pfizer Finkelstein, director of wellness, resilience and vulnerable populations at Michigan State then demands a monetary ransom to will produce its vaccine at its Portage facility in University’s College of Human Medicine. restore access. Manufacturers are espe- Southwest Michigan. See HEALTH CARE WORKERS on page 3 cially sensitive to these types of attacks See VACCINE DISTRIBUTION on page 22 because they can’t afford to halt produc- tion and rely on their systems to main- tain continuity. In the spring, Ryuk caused major dis- ruptions to the city of Durham, N.C., and MEDC pilot program seeks to connect corporate has also been cited in other high-profile cyber attacks. purchasers with small biz during holidays “Over the last two years, I’ve had a few organizations reach out to us just to help with (ransomware) remediation — By ANDY BALASKOVITZ | MiBiz compete directly with online giants city’s pandemic economic rebound. who was a partner for seven years at post-breach remediation — and Ryuk [email protected] equipped with a vast logistical net- He recently pitched an idea to Southwest Michigan First. “This is was involved in two of those. It’s nasty,” work and an overwhelming online Michigan Economic Development the time when we as a community said NuWave Technology Partners LLC alls to support small busi- presence. Corp. officials that’s meant to drive have to be trying any and all things CEO Chad Paalman, who is a member nesses during the holi- The situation pushed Joe large holiday purchases to area small we can to support these local busi- of regional and national cybersecurity day shopping season have Agostinelli to want to do something businesses. nesses. It’s no secret, this is a very peer groups. “It gets on your network. C perhaps never been louder about it. “We had been talking about how challenging time.” Depending on the threat actor group than this year. In September, Agostinelli became we figure out a way to encourage The MEDC liked the idea. Under behind it, the demands for ransom are The pandemic has upended executive director of the Grand the premise of all of this: You have the Grand Rapids Area Winter Buy See CYBERSECURITY on page 4 the restaurant industry, while local Rapids Area Revitalization Task a lot of large, corporate entities that Local Initiative, small businesses retailers facing capacity restrictions Force, which was created by Mayor typically do things around the holi- add themselves to a list corporate and fewer resources are forced to Rosalynn Bliss to coordinate the day giving season,” said Agostinelli, See MEDC PROGRAM on page 8 PERIODICALS Grand Angels INSIDE: taps Dale Grogan as Commercial managing Real Estate & partner Development PAGE 7 Round-up SEE PAGE 11 ON THE EXPANSION OF YOUR IN OFFICE IN COMSTOCK PARK! MEET THE TEAM! “The First Companies team was excellent with American Classic Construction Bailey communication, scheduling, and keeping our 231.834.5905 project on budget. We are extremely happy with Black Gold Transport, Inc. Dorr our new facility!" — MARK HENDRICKS, Vice President 616.896.1560 Blackstar Building Group Grand Rapids 616.735.3990 Burgess Concrete Construction Inc. Moline 616.877.0008 Cogent Excavating Marne 616.889.3281 D9 Systems Grand Rapids 616.785.8850 Fisher Door & Hardware Wyoming 616.249.2200 Glass Design, Inc. Rockford 616.874.9549 Kortman Masonry Grandville 616.293.0239 Premiere Property Services, Inc. Comstock Park 616.299.1463 Real Estate, Construction Superior Glass Co. Comstock Park & Property Management 616.784.7797 ALL UNDER ONE ROOF Zeeland Lumber Wyoming 616.879.1116 www.FirstCompanies.com | 616.698.5000 River City Mechanical Congrats Ad_MiBiz_112520.indd 1 12/2/2020 5:00:45 PM 2 DECEMBER 7, 2020 / MiBiz Visit www.mibiz.com Published since 1988 MiBiz® is a registered trademark of MiBiz, Inc. Publisher Brian Edwards / [email protected] Associate Publisher Denise Montambo / [email protected] Editor Joe Boomgaard / [email protected] Managing Editor Andy Balaskovitz / [email protected] (energy, policy) Senior Editor Jayson Bussa / [email protected] (manufacturing, tech, sports) Spectrum Health Medical Group Insurance Coder Pat Kinney, who has worked from home for the health system since 2013, took on a new role sani- Senior Writer tizing touch points at Butterworth Hospital and the Fred and Lena Meijer Heart Center. PHOTO COURTESY OF SPECTRUM HEALTH HEALTH BEAT Mark Sanchez / [email protected] (fi nance, health care, life sciences) Even with the promise of a vaccine in the hours, particularly if they have young children Staff Writer HEALTH CARE coming months, the inability to gauge the future at home. Kate Carlson / [email protected] weighs on staff who are trying to keep up with Hospitals are responding in a variety of ways (real estate & development, small biz) WORKERS a surge in COVID-19 patients and heavy work- to help staff cope and ease the external stresses Contributing Reporter Continued from page 1 loads, Johnson said. and anxiety away from the job. Measures include Marla Miller “What’s more challenging about COVID-19 providing bonus pay and onsite child care, “On the one hand, you are here to do what you is we can’t foresee where it ends. So, the ques- greater schedule flexibility to better balance VP of Production & signed up to do. But on the other hand, it’s at a tion is, ‘How long am I going to experience this?’” work and home, and offering financial assis- Audience Development crushing volume and pace that’s hard enough to she said. “It’s hard to heal from a trauma when tance for employees who are experiencing hard- Kristi Kortman / [email protected] sustain in the short term,” Finkelstein said. “But you’re still in it.” ship when, for instance, a spouse lost their job or Digital Specialist the fact that it’s coming back again, people are was furloughed. Danielle Affholter / [email protected] kind of running on fumes.