CPTSC 2017 Conference

Program Committee

Co-Chairs Webmaster Teena A. M. Carnegie, Eastern Washington Lisa Meloncon, University of South Florida University Han Yu, Kansas State University Local Hosts Georgia Southern University Joanna Schreiber, Chair Review Coordinators Andrew Berger Teena A. M. Carnegie, Eastern Washington Melissa Carrion University Tim Giles Han Yu, Kansas State University Aron Pease Amanda Schumacher Program Coordinators Chris Smith Teena A. M. Carnegie, Eastern Washington University The CPTSC Local Conference Committee would Han Yu, Kansas State University like to thank the Department of Writing and Linguistics and the College of Liberal Arts and Sponsorship Coordinator Social Sciences (CLASS) at Georgia Southern Lisa Meloncon, University of South Florida University. We also wish to acknowledge the efforts of Pat Byrd, without which, we would all Membership and Registration be lost. Thank you. Joanna Schreiber, Georgia Southern University

Executive Committee

President: Lee-Ann Kastman Breuch, University Members-at-large: of Minnesota Teena Carnegie, Eastern Washington University Vice-President: Russell Willerton, Boise State Alex Ilyasova, University of Colorado, Colorado University Springs Secretary: Rebecca Walton, Utah State University Denise Tillery, University of Nevada, Las Vegas Treasurer: Joanna Schreiber, Georgia Southern Han Yu, Kansas State University University

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Program Reviewers

Rebekka Andersen, UC Davis Natalya Matveeva, U Houston Downtown Stephen Bernhardt, University of Delaware Bruce Maylath, North Dakota State University Brian Blackburne, Sam Houston State University Lisa Meloncon, University of South Florida Kelli Cargile Cook, Texas Tech University Rick Mott, Eastern Kentucky University Felicia Chong, Oakland University Colleen Reilly, U North Carolina Wilmington Dave Clark, University of Wisconsin-Milwaukee Corinne Renguette, Indiana U–Purdue U Indianapolis Kate Crane, Eastern Washington University Daniel Richards, Old Dominion University Huiling Ding, North Carolina State University Julia Romberger, Old Dominion University Jim Dubinsky, Virginia Tech Emma Rose, University of Washington Tacoma Michelle Eble, East Carolina University Aimee Roundtree, Texas State University Guiseppe Getto, East Carolina University David Alan Sapp, Loyola Marymount University Keith Grant-Davie, Utah State University Lars Soderlund, Western Oregon University Mark Hannah, Arizona State University Doreen Starke-Meyerring, McGill University Sally Henshcel, Midwestern State University Jason Swarts, North Carolina State University Russell Hirst, U of Tennessee, Knoxville Ryan Weber, University of Alabama, Huntsville Marjorie Rush Hovde, Indiana U–Purdue U India- Necia Werner, Carnegie Melon University napolis Greg Wickliff, U of North Carolina, Charlotte Robert Johnson, Michigan Technological University Miriam Williams, Texas State University Donna Kain, East Carolina University Laura Wilson, University of Cincinnati Michael Knievel, University of Wyoming Pavel Zemliansky, University of Central Florida

Except for Meet and Greet, all conference events will be held in the Coastal Georgia Center (CGC), which is located at 305 Fahm St, Savannah, GA 31401 and within walking distance of the designated conference hotels.

2 CPTSC 2017 Conference Schedule at a Glance

Thursday, October 5: Coastal Georgia Center (CGC) Registration 1:00 pm - 5:00 pm 2nd Floor Hallway

Concurrent Workshops 1:10 pm - 2:25 pm CGC 217/218 Concurrent Workshops 2:35 pm - 3:50 pm CGC 217/218

Administrator’s Roundtable 4:00 pm - 5:00 pm CGC 218

Meet and Greet at Savannah Smiles Dueling Pianos 7:00 pm - 9:00 pm Meet at Embassy (314 Williamson St.) Suites Lobby at 6:45 https://www.savannahsmilesduelingpianos.com to walk or take cab

Friday, October 6 : Coastal Georgia Center (CGC) Registration 8:00 am - 2:00 pm Lobby

Session 1 8:15 am - 9:15 am

Session 2 9:25 am -10:25 am

Session 3 10:35 am - 11:35 am

Lunch (on your own or pre-ordered box lunch) 11:35 am - 1:00 pm

Poster session 1:00 pm - 1:30 pm Lobby

Session 4 (snack to follow) 1:30 pm - 2:30 pm

Session 5 2:40 pm - 3:40 pm

Session 6 3:50 pm - 4:50 pm

Awards and Memorial 5:00 pm - 5:30 pm CGC 218

Editor’s Roundtable 5:30 pm - 6:30 pm CGC 218

Saturday, October 7 : Coastal Georgia Center (CGC)

Women in TC 8:15 am - 9:15 am CGC 111

Graduate Student Workshop 9:25 am - 10:25 am CGC 111

CPTSC Business Meeting 10:35 am – 11:35 am CGC 111

3 PROFESSIONAL & TECHNICAL WRITING @ GEORGIA SOUTHERN UNIVERSITY The Department of Writing & Linguistics is the only independent department of writing in Georgia. Professional & Technical Writing is part of the interdisciplinary Writing & Linguistics B.A., which also includes Creative Writing, Linguistics, and Writing Studies.

Professional & Technical Writing is also offered as a minor, and as a track in the fully online Bachelor of General Studies program.

To learn more about our program, please visit GeorgiaSouthern.edu/writling

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All Sessions will take place in the Coastal Georgia Center (CGC)

Registration 1:00 pm – 5:00 pm CGC 2nd Floor Hallway

Concurrent Workshop 1 1:10 pm – 2:25 pm

CGC 217 | Rhetoric and Experience Architecture Facilitators: Jennifer SanoFranchini, Virginia Tech Kristen Moore, Texas Tech University Andrew Kulak, Virginia Tech

This workshop introduces key concepts in Experience Architecture as they pertain to program building and development. Experience Architecture is the creation, testing, and revision of mediated systems that enable users to communicate in networked digital environments and physical spaces. Workshop facilitators will briefly describe the development of a major, minor, and certificate in Experience Architecture while drawing on these concepts, before overviewing two example approaches to Experience Architecture as situated within technical communication programs: feminist interaction design and public planning. Some time will then be spent working with attendees to conceptualize programmatic development through these lenses. In doing so, attendees will use concepts from Experience Architecture to work through the idea of programmatic decision-making as a practice of architecting student and instructor experiences over time.

CGC 218 | How to brand technical and professional communication programs Facilitators: Bob Johnson, Michigan Technological University Lisa Meloncon, University of South Florida

This workshop explores ways to use usability techniques—from research methods to theories—to brand and market academic programs internally, and more importantly, externally. Branding identifies and expresses the truth or value of an organization, product, or service. For academic programs, branding also needs to provide a clear overview of what the program does for students, higher education administrators, and those in the community who hire our graduates. As a strategic feature, branding should be considered at all stages of program development to ensure we can provide answers to multiple stakeholder questions, while remaining true to the value of the program. Key features of branding include program names, outcomes, missions, and courses. Topics of discussion will include using the deeply sustainable programmatic perspectives model to work through stakeholder assessment, matching outcomes to larger goals and courses, and naming both programs and courses. The facilitators of the workshop will focus on discussion and provide participants with a worksheet for their use during and after the workshop. We will also use our discussions as a basis for a whitepaper for distribution on the CPTSC website as a valuable resource to the field.

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Concurrent Workshop 2 2:35 pm – 3:50 pm

CGC 217 | Support for associate professors and mid-career faculty in technical communication Facilitators: Miriam F. Williams, Texas State University David Alan Sapp, Loyola Marymount University TyAnna Herrington, Georgia Institute of Technology Sam Dragga, Texas Tech University Kim Sydow Campbell, University of North Texas

This workshop is designed to help associate professors and mid-career faculty with the process of reflection and goal setting. The facilitators, all of whom have earned the rank of full professor at their institutions, will address issues related to post-tenure professional satisfaction and the process of planning for promotion.

CGC 218 | The problem-solving administrator Facilitator: Karla Saari Kitalong, Michigan Technological University

This workshop provides new and experienced program administrators with fresh perspectives to view administrative problems, both large and small, and gives them concrete strategies for approaching the problems. The workshop facilitator defines three common problem-solving strategies—reactive or solution-first, emergent and participatory. Examples of each are discussed alongside their benefits and drawbacks. Participatory problem-solving is advocated because it requires the administrator to carefully articulate the problem (it might not be as it initially appears!) and in so doing attend to stakeholders’ vested interests and potential points of resistance. Participants work in small groups to apply problem-solving principles and strategies to a problem of their choice, either from a provided list or from one participant’s personal situation.

Administrator’s Roundtable 4:00 pm – 5:00 pm CGC 218 Moderator: Lee-Ann Kastman Breuch, University of Minnesota

The Administrator’s Roundtable uses an open discussion format to address program issues that affect many institutions. This year’s roundtable will focus on issues of student recruitment, retention, and graduation. Bring your ideas, questions, and comments for a great discussion.

Meet and Greet 7:00 pm – 9:00 pm Savannah Smiles Dueling Pianos 314 Williamson St. https://www.savannahsmilesduelingpianos.com/ Meet at Embassy Suites Lobby at 6:45 to walk with group or take cab

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All Sessions will take place in the Coastal Georgia Center (CGC)

Registration 8:00 am – 2:00 pm CGC Lobbyy

Session 1 8:15 am – 9:15 am

CGC 129 | Growing a professional writing program for a dynamic student population Moderator: Pavel Zemliansky, University of Central Florida

Michael Creeden, Florida International University Luke Thominet, Florida International University Justin Grant, Florida International University Chet Breaux, Florida International University Maheba Pedroso, Florida International University

CGC 210 | International perspectives and diversity in user-centered programs Moderator: David Alan Sapp, Loyola Marymount University

Nationality and racism in hiring: Implications for supporting International students Chalice Randazzo, Eastern Michigan University

Programmatic requirements of technical communication programs: A graduate student’s perspective Amruta Ranade, Missouri University of Science and Technology

Emergence and development of TC education in China Xiaoli Li, University of Dayton

Student perceptions of diversity in TPC academic programs Chris Dayley, Utah State University

CGC 212 | Perspectives on IP in TC: Methods for addressing how intellectual property policies can affect technical communication programs Moderator: Liz Hutter, Valparaiso University

Brian Still, Texas Tech University Tharon Howard, Clemson University Kirk St. Amant, Louisiana Tech University

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CGC 217 | Programmatic and pedagogical innovations in professional writing Moderator: Kelli Cargile Cook, Texas Tech University

Diana Ashe, University of North Carolina Wilmington Anthony Atkins, University of North Carolina Wilmington Lance Cummings, University of North Carolina Wilmington Anirban Ray, University of North Carolina Wilmington Colleen A. Reilly, University of North Carolina Wilmington Jeremy Tirrell, University of North Carolina Wilmington

CGC 218 | Using cohorts as a model for student engagement and retention in graduate technical communication programs Moderator: Bruce Maylath, North Dakota State University

Erica M. Stone, University of Missouri- Kansas City Sarah E. Austin, United States Air Force Academy Nikki Borrenpohl, Southern Illinois University-Carbondale Daniel J. Riechers, Texas A&M University-Corpus Christi Richard T. Mangum, Embry-Riddle Aeronautical University Andrew M. Blick, Western Washington University Jamie May, University of Colorado-Colorado Springs Angela K. McCauley, Texas Tech University Leslie Hankey, Kennesaw State University

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Session 2 9:25 am – 10:25 am

CGC 129 | Just ask them: User-centered design activities for program development Moderator: TyAnna Herrington, Georgia Institute of Technology

Kristen Moore, Texas Tech University David L. Young, Texas Tech University Bethany Pitchford, Senior, Texas Tech University Kelli Cargile Cook, Texas Tech University

CGC 210 | Engaging with advisory boards for success: Student-centered programs, courses, and careers Moderator: Luke Thominet, Florida International University

Lee-Ann Kastman Breuch, University of Minnesota Laura Pigozzi, University of Minnesota Barbara Horvath, University of Minnesota

CGC 212 | Configuring and administering business communication programs: Models and methods for institutional change Moderator: Rebecca Walton, Utah State University

Heidi McKee, Miami University James Porter, Miami University Dirk Remley, Kent State University

10 Study at a research-intensive university with an internationally recognized faculty in rhetoric, technical communication, and composition. Our program is one of the longest established of its kind in the country, offering rigorous scholarship, strong student-faculty advising, ample teaching and research opportunities, and outstanding placement.

MA and PhD in Rhetoric and Scientific and Technical Communication Our program combines theory and research in all aspects of rhetoric, composition, writing studies, and technical and professional communication. Graduates are widely recognized in faculty and industry positions nationally and internationally.

MS in Scientific and Technical Communication Our program prepares students for local and global careers in areas including online design and social media, software/hardware documentation, medical or environmental communication, and human- computer interface design.

Graduate Certificate in Technical Communication Our online program provides instruction for working professionals and students to enhance their knowledge and skills in technical communication. All courses can transfer to the MS degree.

BS in Technical Writing and Communication Our program prepares students to write and design information for careers in business, technology, science, health, law, and more. Students combine rhetorical theory and practice of written, oral, visual, and digital communication.

To find out more visit : Follow us on: h p://cla.umn.edu/writing-studies

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CGC 217 | Recruiting students: Issues, strategies, and tools Moderator: Felicia Chong, Oakland University

How are we marketing our programs? An analysis of recruitment advertisements in CPTSC, IEEE Professional Communication, and ATTW conference programs and proceedings Felicia Chong, Oakland University Aimee Kendall Roundtree, Texas State University

Using a social media strategy to recruit Master’s students in technical and professional communication Julie Watts, University of Wisconsin-Stout

(Current) students informing (prospective) students: The user-centered design practice of integrating recruitment directly into the TC curriculum Rick Mott, Eastern Kentucky University

Desperately seeking Susan...and Eddie, Morgan, David, Jillian, Matt, and more: Recruiting students to technical and professional communication programs Laura Palmer, Kennesaw State University

CGC 218 | Making learning visible: ePortfolios as a high-impact practice for student and programmatic success Moderator: Teena Carnegie, Eastern Washington University

Laura Vernon, Radford University Marjorie Rush Hovde, Indiana University–Purdue University Indianapolis Emma J. Rose, University of Washington at Tacoma

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Session 3 10:35 am - 11:35 am

CGC 129 | PTW threshold concepts as relationship-building advocacy for PTW programs: A case study Moderator: Laura Pigozzi, University of Minnesota

Chris McCracken, University of Wisconsin-La Crosse Lindsay Steiner, University of Wisconsin-La Crosse Marie Moeller, University of Wisconsin-La Crosse

CGC 210 | A programmatic making of an ePortfolio curriculum Moderator: Lee-Ann Kastman Breuch, University of Minnesota

Bre Garrett, University of West Florida Pamela Meyers, University of West Florida Ashley Clayson, University of West Florida

BS in Technical Communication Our approach to the field merges technical knowledge and information design. With an emphasis in emerging digital environments, our graduates are prepared to work in areas such as content development, user experience design, and technical training.

BS in Interactive Design Through coursework that merges technical knowl- edge and aesthetic creativity, our degree provides students with an interdisciplinary, hands-on approach to developing the technical, theoretical, and creative skills needed to serve in the field of interactive design.

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CGC 212 | Designing learner-centered experiences for distance education students in technical communication programs Moderator: Rick Mott, Eastern Kentucky University

Guiseppe Getto, East Carolina University Therese Pennell, University of Mt. Olive Debi Welsh, University of Mt. Olive

CGC 217 | User-centered program design and the first-generation college student Moderator: Erica EllingSon Baumle, Texas Tech University

Randy P. Howe, Fitchburg State University Kyle Moody, Fitchburg State University Rob Carr, Fitchburg State University Charles H. Sides, Fitchburg State University

CGC Room 218 | Contextual issues for building identity and sustaining programs Moderator: Charlotte Hyde, Kansas State University

Increasing program awareness through interdisciplinary learning communities Diane Martinez, Western Carolina University

Who “sponsors” professional writing? Thoughts on leveraging the service course and curricular change to make friends and grow programs Michael Knievel, University of Wyoming

Recruitment, retention and sustainability for technical and professional writing certificate programs: What steps can/should a certificate program take to become stackable? Teresa Quezada, University of Texas at El Paso

Maintaining brand status: Staffing the technical-writing classroom Brian D. Blackburne & Carroll Ferguson Nardone, Sam Houston State University

Lunch (on your own or 11:30 am - 1:00 pm pre-ordered box lunch)

14 Well-Rounded Writing Studies

Come study with us. On-campus or online, our 17 faculty offer a broad, balanced array of nonfiction writing, design, and editing courses, as well as internships and research opportunities

Master of Arts in Professional and Technical Writing Bachelor of Arts in Professional and Technical Writing Graduate Certificate in Online Writing Instruction Graduate Certificate in Business and Professional Writing

Coursework Labs and Projects Nonfiction Digital Narrative Lab Rhetorical Theory Games and Simulations Composition Theory University Writing Center Editing and Publishing Little Rock Writing Project Usability and UX Design Digital Rhetorics Maker Space Online Writing Instruction Quills and Pixels Annual Journal Technical Communication Digital Content Production Lab Web and Document Design Usability / Eyetracking / UX Lab

Support your education @RWUALR Workplace Internships Teaching Assistantships RhetoricUALR Writing Center Assistantships [email protected] Learn More ualr.edu/rhetoric Joyce Carter ([email protected])

15 CPTSC 2017 Conference Friday, October 6

Poster Session 1:00 pm - 1:30 pm Lobby

“Shareable links”: Engaging students with us, themselves, and others through Google apps Sarah Faye, University of California, Davis Sylvia Morales, University of California, Davis

Increasing student agency and retention through domain of one’s own Ed Nagelhout, University of Nevada, Las Vegas Denise Tillery, University of Nevada, Las Vegas

Creating user-centered flexibility: Preparing students for their career development through a multi-faceted assessment strategy Li Li, Elon University Rebecca Pope-Ruark, Elon University Michael Strickland, Elon University

Where the gaming industry needs technical communication Erica EllingSon Baumle, Texas Tech University

Because the poor cannot afford bad design Josephine Walwema, Oakland University

16 TECHNICAL COMMUNICATION AND RHETORIC

Producing practitioners and scholars who solve problems and improve the world

usability • design • new media • science rhetorics • accessibility • composition • user-centered design • health rhetorics

medical rhetorics • documentation • citizenship • visual rhetoric • globalization • technologies • grant writing • pedagogy

Degree programs and certificates both online and onsite: MA in Technical Communication PhD in Technical Communication & Rhetoric Graduate Certificate in Teaching Technical Communication Graduate Certificate in Grant & Proposal Writing

Usability 15 Faculty Innovative & Media Labs Online Program

For more information, contact Dr. Kelli Cargile Cook, [email protected] | english.ttu.edu

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Session 4 1:30 pm - 2:30 pm

CGC 129 | Student-centered course design Moderator: Carroll Ferguson Nardone, Sam Houston State University

Stand in the place where you live: Geocaching in the tech writing classroom Megan Condis, Stephen F Austin State University

Lean hypothesis testing in a UX class: Combining user-centeredness and business goals to meet industry demands Tatiana Batova, Arizona State University

An example of experience learning as the basis for curricular development and success in a mid-sized TC program Russel Hirst, University of Tennessee, Knoxville

Against conventional wisdom: Is a capstone project a necessary experience for student engagement in a program? Halcyon M. Lawrence, Georgia Institute of Technology Liz Hutter, Valparaiso University

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CGC 210 | Academic programs and recruitment strategies: Fostering locally-minded approaches Moderator: Russell Willerton, Boise State University

Karla Saari Kitalong, Michigan Technological University Laurence José, Grand Valley State University Rebecca Miner, University of Central Missouri

CGC 212 | Bringing the research lab to the classroom: Implementing real-world UNIVERSITY OF CENTRAL FLORIDA usability projects from challenge.gov in the undergraduate classroom Moderator: Marjorie Rush Hovde, Indiana University–Purdue University Indianapolis

Kylie M. Jacobsen, Texas Tech University Jack T. Labriola, Texas Tech University Abigail Selzer King, Texas Tech University

CGC 217 | Toward a user-centered, sustainable TPC service course ORLANDO, FL Moderator: Therese Pennell, University of Mt. Olive Students in UCF’s doctoral program in Texts & Technology critique, invent, and apply information practices in relation to emergent media in and beyond the Lisa Meloncon, University of South Florida humanities. Diverse student work focuses on texts broadly considered, in areas such as language, history, social justice, mapping, memory, gaming, universal Joanna Schreiber, Georgia Southern University access, science communication, ethnography, and cultural heritage. Melissa Carrion, Georgia Southern University J. Blake Scott, University of Central Florida Areas of Research Include: • Digital Archiving & Editing • Visualization • Scientific & Technical Communication • Rhetoric & Composition CGC 218 | User-centered TPW programs • Social Media • Public History • Information Architecture • Game Design and pedagogies at Hispanic • Digital Media • Digital Humanities serving institutions Moderator: Han Yu, Kansas State University This flexible, interdisciplinary curriculum encourages communicators and problem solvers who strive for leadership Stephanie Wheeler, University of Central Florida positions as educators, consultants, employees, and administrators. Ann Shivers-McNair, University of Arizona Kendall Leon, California State University, Chico Find out more online at Laura Gonzales, University of Texas at El Paso TANDT.CAH.UCF.EDU Brigitte Snedeker, University of Central Florida

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Session 5 2:40 pm - 3:40 pm

CGC 129 | Service learning and experiential learning in user-centered programs Moderator: Josephine Walwema, Oakland University

On-campus organizations and student engagement: Sustainable service learning projects and pre-internship UX training Jeffrey A. Bacha, University of Alabama at Birmingham

Graduate professional writing certificate through client-based courses as recruitment and retention tools Pavel Zemliansky, University of Central Florida

Scaffolded service learning for retention and professional development Joy Santee, McKendree University

Making space for undergraduate intra-program internships in technical communication Kate Crane, Eastern Washington University

A Master’s in Professional Writing Practical and innovative, with a career focus

UMassD meets a growing Fellowships demand for professional and Assistantships writers who can: UMassD offers competitive • Develop and manage stipends and tuition credits information and ideas Teaching Fellowships • Design information in technical and business meeting audience needs communication • Communicate across Graduate Assistantships a range of media in public relations, grant writing, web authoring, and • Collaborate in and lead teams writing center programs

Work closely with our top-notch faculty

Anthony Arrigo Katie DeLuca Stanley Harrison Jerrold Blitefield Christopher Eisenhart Lucas Mann Elisabeth Buck Karen Gulbrandsen Caitlin O’Neil Amaral

For more information umassd.edu/professionalwriting [email protected] facebook.com/professionalwriting

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CGC 210 | Engaging traditional English majors in technical communication Moderator: Karla Saari Kitalong, Michigan Technological University

Charlotte Hyde, Kansas State University Fernando Sánchez, University of St. Thomas Han Yu, Kansas State University

CGC 212 | Launching a 21st century program in user experience (UX): Leveraging lean methodology to redesign our technical communication program Moderator: Halcyon M. Lawrence, Georgia Institute of Technology

Nadya Shalamova, Milwaukee School of Engineering Tammy Rice-Bailey, Milwaukee School of Engineering Alicia Domack, Milwaukee School of Engineering

CGC Room 217 | Positioning editing in technical communication programs Moderator: Brent Henze, East Carolina University

Brent Henze, East Carolina University Bailey Cundiff, Texas Tech University Cindy Nahrwold, UA Little Rock Donna Kain, East Carolina University Suzan Flanagan, East Carolina University Yu Meng, Anhui Xinhua University, Hefei, China

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CGC 218 | Professional preparation Moderator: Denise Tillery, University of Nevada, Las Vegas

The topics and genres specified in technical writing job advertisements: The implications for teaching technical/professional writing majors An Cheng, Oklahoma State University

Results of a study of practicing technical communicators’ experiences with and perspectives on academic publishing Rebekka Andersen, University of California, Davis

Professional technical communicators serving as mentors for university students JD Applen, University of Central Florida

Designing online courses that prepare students to give high-quality writing feedback Matthew Baker, Brigham Young University Vincent Robles, University of North Texas

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Session 6 3:50 pm -4:50 pm

CGC 129 | Student recruitment, retention, & engagement: The place of disability and accessibility matters in program development Moderator: Joanna Schreiber, Georgia Southern University

Sushil K. Oswal, University of Washington Susan A. Youngblood, Auburn University Stewart Whittemore, Auburn University Sherena Huntsman, Utah State University

CGC 210 | Centering translators as the penultimate users: What happens when programs link technical writing students to usability and translation students abroad Moderator: Kristen Moore, Texas Tech University

Bruce Maylath, North Dakota State University Ann Hill Duin, University of Minnesota–Twin Cities Matthew Warner, North Dakota State University

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CGC 212 | Mapping the route: How academic and programmatic research informed new UX programs Moderator: Kate Crane, Eastern Washington University

Ryan Weber, University of Alabama in Huntsville Joy Robinson, University of Alabama in Huntsville Candice Lanius, University of Alabama in Huntsville

CGC 217 | Applying student-centered, active-learning pedagogy to technical communication service and general education required courses through various teaching models Moderator: JD Applen, University of Central Florida

Rob Sulewski, University of Michigan–Ann Arbor Lisa Grimble, University of Michigan–Ann Arbor Rosario Durao, New Mexico Institute of Mining and Technology Elaine Wisniewski, University of Michigan–Ann Arbor

25 DESIGN@UB

EXPLORE DESIGN THROUGH THE LENS OF SOLVING REAL PROBLEMS FOR REAL PEOPLE.

Learn and do in graduate programs that you can pursue part time or full time, with evening and (synchronous) online classes for maximum flexibility.

GRADUATE M.S. IN D.S. IN CERTIFICATE IN UX INTERACTION DESIGN INFORMATION AND 12 CREDITS AND INFORMATION INTERACTION DESIGN ARCHITECTURE 48 CREDITS The Certificate in User Experience (UX) 36 CREDITS Design program emphasizes interac- For those who have completed a tion design, information architecture This masterʼs program emphasizes the master’s degree, this doctoral program and usability analysis. The program design, development and application encourages an in-depth exploration provides an overview of user-centered of significant information technologies of information and interaction design design and user research that is perfect to help audiences achieve their goals. for humans, including an emphasis on for those with a professional interest in Classes focus on user-centered design designing for special populations. UX but who may not be ready to make a and user research to address the needs Required coursework will include commitment to a masterʼs program. of target audiences through project- applied qualitative and quantitative focused assignments and career- research methods, principles of building experiences. experiment design, applied statistics, HCI theory and project management.

APPLY FOR FREE BY DEC. 31. MORE INFORMATION: www.ubalt.edu/design

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CGC 218 | User-centered program assessment and development Moderator: Chris Dayley, Utah State University

User-experience of the LMS: Optimizing the interface for students in the virtual technical communication classroom Elizabeth Kafka, Texas Tech University

Assessing programmatic change Elisabeth Buck, University of Massachusetts Dartmouth Christopher Eisenhart, University of Massachusetts Dartmouth Karen Gulbrandsen, University of Massachusetts Dartmouth

Enhancing student-based program design at public universities: Building relationships, good advising, keeping in touch—but how? Loel Kim, University of Memphis

STC programs and alumni advisory boards: The benefits of a collaborative, user-centered approach to pro- gram assessment & research Jessica Lauer, Michigan Technological University

Widening the path: Optimizing recruiting efforts and redesigning program requirements to attract and better serve transfer students Corinne Renguette, Indiana University–Purdue University Indianapolis

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Awards and Memorial 5:00 pm - 5:30 pm CGC 218 Diversity Scholarship Recipients Angela Shaffer, Texas Tech University Jamal M. Alexander, East Carolina University

Dan Riordan Memorial

Editor’s Roundtable 5:30 pm - 6:30 pm CGC 218 Moderator: Han Yu, Kansas State University

Sam Dragga, Technical Communication Donna Kain, Technical Communication Quarterly Miles Kimball, Routledge Series Melinda Knight, Business and Professional Communication Quarterly Susan Popham, Programmatic Perspectives Charles Sides, Journal of Technical Writing and Communication/Routledge Series Derek G. Ross, Communication Design Quarterly

28 CPTSC 2017 Conference Saturday, October 7

Women in TC 8:15 am - 9:15 am CGC 111

Graduate Student Workshop 9:25 am - 10:25 am CGC 111 Working at teaching-focused universities

CPTSC-GO

CPTSC Business Meeting 10:35 am - 11:35 am CGC 111

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