2018 Annual Report

Looking after our community City Aged Care was built by the community, for the community

Our wide range of services enables you to settle in and stay settled in, even if your needs change over time.

Advisory Service

Residential Care

In-Home Support

Wellness Centre

Independent Living

Respite Care

Bankstown City Registered Aged Care Limited Office

ACN 002 581 544 145 Rex Rd, Georges Hall NSW 2198 ABN 88 373 466 774 PO Box 82, Georges Hall NSW 2198 Trustee for Bankstown City Frail Ph: 02 8717 0180 Aged Persons’ Homes Trust Fax: 02 8717 0155 bcac.com.au [email protected] Contents

4 About Bankstown City Aged Care

6 Chairman’s Report

7 CEO’s Report

8 Highlights of this Financial Year

16 Celebrating Our Volunteers

17 Financials

18 Leadership Team

Bankstown City Aged Care 3 2018 Annual Report About Bankstown City Aged Care.

We believe a community is more than a postcode

More than shared facilities. At Bankstown City Aged Care, More than a team to cheer for. we were started by our community. We believe community is what makes and To care for our community. shapes us all. And that’s what we’ve been doing since 1973. That it’s our extended family. Bankstown City Aged Care. And that everyone in it contributes to it. Because a community looks after it’s own.

For the community, For the love by the community of care Like you, we enjoy staying local. We don’t just provide care for the That’s why we’ve called Bankstown sake of it. We’re passionate about our home for over four decades. what we do, every single day.

For best-practice For the value care and services of continuity You deserve the best care. Our wide range of services enable That’s why ours is based on best- you to settle in and stay settled in, practice, world-researched methods. even if your needs change over time.

Bankstown City Aged Care 4 2018 Annual Report Built by the community, for the community. Proudly supported by:

Bankstown RSL Diggers Greenacre Lions Bankstown Lions

Bankstown Bankstown Sports Canterbury Club Health Service Bankstown Council

Bass Hill RSL Revesby RSL Sub Branch Workers’ Club and Bowling Club

Thank you for your donations

Revesby Workers’ Club $100,000

Bankstown Sports Club $76,324

Bankstown RSL Club $37,500

Panania Diggers $28,000

Club Condell Park $17,000

Bankstown City Aged Care 5 2018 Annual Report Chairman’s Report Kevin Hill

Bankstown City Aged Care has for completion in December been operating for over forty five 2018. When it is completed it years and has a proud history will have a number of wonderful of providing care and services features including a man cave, to our local community and the a sensory room, a private dining past year has been an exciting room and a 1950’s themed lounge one for the company. area. The dining room and 1950’s The Board held its annual strategic lounge have been made possible planning day in November and through the generous donation reviewed the purpose and vision of Bankstown Sports Club. The statements of the organisations second project is the construction to reflect the changing needs of of another 25 apartments at our the community. We are excited about our future independent living village, Donington Gardens, and the opportunities to continue to expand our and we have received support from Bankstown service offering to the community. RSL to reduce our carbon footprint on this project.

Our Purpose Our Vision Why we exist and what we do Where we want to be in 2023 BCAC strives for excellence in care and Creating caring environments to support the service provision to people in our rights, dignity and quality of life of people in local community. our community.

The prudent financial management of the Construction is well underway and we expect the company by the Board over many years has village to be completed by the end of June 2019. allowed the company to reinvest funds into Panania Diggers have kindly donated $28,000 growing the business and to improving the level of towards some initiatives aimed at improving the amenity for our residents. In the past 12 months quality of life of our residents at the end of their we have completed the refurbishment of the life and Club Condell Park have donated funds to Community Hall and reception areas in Gillawarna purchase two more robotic baby harp seals which Village, we have commenced the construction have been proven to reduce agitation levels of of another 25 apartments at Donington Gardens residents with dementia. The wonderful support and we completed our new 48 bed dementia BCAC receives from our donors is invaluable to specific unit at Yallambee Village. Combined, providing services and experiences which would these three projects have a total cost of over $30M. otherwise not be possible and we are very grateful The new building at Yallambee Village opened to all supporters for their commitment to in August and it has been named ‘Bill’s Place’ in our organisation. recognition of Bill Bullard, a former Chairman The past 12 months have certainly been busy and of the Revesby Workers’ Club and a supporter of challenging for us, and through the concerted our company. Revesby Workers Club generously efforts of all involved, it was a very successful year. donated $500,000 towards the construction of the I would like to thank the Directors, Deborah Key building which is greatly appreciated. The building our CEO, the management team and our staff for provides a lovely homelike environment and we all that they do at BCAC. I would also like to thank has received very favourable feedback from the our volunteers and Members for their ongoing residents and families. commitment and support of our company. The By the end of the current financial year we will efforts of all are greatly appreciated and together I have completed two more capital projects. The believe we are making a great contribution to first is the refurbishment of the 50 bed memory our community. care unit at Gillawarna Village which is scheduled

Bankstown City Aged Care 6 2018 Annual Report CEO’s Report Deborah Key

What is happening in the are choosing BCAC over other aged care sector and how is it providers have told us it is our impacting on Bankstown City long reputation for meeting the Aged Care? needs of our community that The aged care sector has faced helps them make the decision serious criticism in the media in to use our services. They can the past twelve months and at also visibly see the reinvestment the time of writing this report the of surplus funds back into the Prime Minister has announced a amenities, new projects and Royal Commission into aged care. services not available at other The increased attention in aged local competitors. care has highlighted failings in the sector to meet the needs of elderly Australians, What is new at BCAC? and is not something that as a society we should For the past two years Bankstown City Aged Care tolerate. Our elders need to be respected and has partnered with Western University provided with the care they deserve in their to improve the health and wellbeing of our latter years. community. The first part of the project was to Bankstown City Aged Care strives to provide a open a Wellness Centre at Rex Road, Georges Hall level of care and services that exceeds the quality which has proven very popular with our clients. of life expectations of the people we provide There are some wonderful results that have been care and services to every day. This aspirational reported to us and we are now aiming to capture goal was clearly articulated at last year’s Board these results by commencing research. To advance strategic planning day and is one that we remain this research program Bankstown City Aged deeply committed to achieving. One of the Care and Western Sydney University have jointly ways we do this is to ensure we listen to our funded a Master of Research scholarship designed stakeholders whether it is our residents, clients, to support research training and education of an families and staff, and to incorporate what we exercise science graduate. learn into our plans for the future of our company. You will read about two important initiatives In the past twelve months three of our services, in 2017/18 in this annual report. One of them Gillawarna Village, Chester Hill Village and is a new model of dementia care that has been Home Based Services, have been though their introduced at Yallambee and Gillawarna dementia reaccreditation audit with the Australian Aged units. It is based on Montessori principles and Care Quality Agency (AACQA). All three services was developed using research conducted in fully met the requirements and have been granted and in other parts of the world. It is a three years accreditation. All aged care providers new way of thinking about dementia and persons continue to have unannounced visits from the who have dementia. The second initiative is government led agency and we welcome this very heart-warming and involves the linking of external review process. two generations; our elderly residents and the Occupancy across all our four residential aged local preschool and school aged children. The care villages has remained above average for the benefits to both generations is immeasurable industry, and we have noticed a steady increase and is particularly important to our keeping our in our number of new home care clients, which connection with the local community. has corresponded with the government releasing In summary, it has been a successful year with new home care packages in the past 12 months. many highlights and the future looks very secure Our new residents, clients and families who for our organisation.

Bankstown City Aged Care 7 2018 Annual Report Highlights of this Financial Year.

Taking Dementia Care to a New Level

Ever mindful of quality of care, Bankstown and visitors to use. Increasingly, we are finding City Aged Care is successfully introducing that families and visitors are engaging in Montessori principles to enhance wellbeing and activities with their loved ones and enjoying the engage residents with dementia in meaningful positive interaction. and rewarding activities. Staff are also using our activities as a tool to A concept that is relatively new to aged care, engage and change the focus of residents who the Montessori method focuses on improving become unsettled, to quickly calm them without the overall wellbeing and quality of life of upsetting others.” clients who are living with dementia through the provision of activities that are designed to “Positive attitudes and reconnect them with their environment and the personal touch are the hallmarks world around them. of Montessori” Evidence already suggests that the Montessori approach can reduce anxiety for people with Family member, Irene Norrish concurs. “The dementia by providing them with activities that activities available to the residents are excellent. they are comfortable with and find stimulating Simple things like folding towels and pairing and rewarding. socks adds to the homely environment whilst the puzzles, painting and so forth capture their Participating in activities reflecting Montessori thoughts and imaginations and put their co- principles also helps carers and family focus on ordination into action. action to reconnect with the parent and/or loved one at a different level; to keep them occupied The members of staff have been excellent in their and happy without reminding them that they are involvement with the residents, ensuring that losing their memory and making each interaction each one is feeling comfortable and not left out in a positive experience for all. any way.” “We are tuning into client interests and levels and So What is Montessori? developing individual activity programmes for Montessori offers a person centred approach them to engage in, one on one activities, simple to Alzheimer’s care that aims to keep the activities with a purpose to stimulate and engage,” individual as independent and happy as possible says Catherine Farthing, Lifestyle and Wellness for as long as possible through providing and Coordinator at Bankstown City Aged Care. “At participating in sensory, social and cognitive any time, you can see our care staff working one activities in daily living. on one with a client, engaging them in activities Developed for education in the early 20th century that have been designed to suit varying levels and by the Italian physician and anthropologist, Dr needs. Activities are coded according to client Maria Montessori, the Montessori method of assessed needs and levels, and are there for family teaching holds that when working with children,

Bankstown City Aged Care 8 2018 Annual Report teachers should consider the child’s needs and Stimulation and challenge help clients remember abilities in concert, that the teacher’s role is to who they are and what’s important and offer encourage and challenge the child within their choice and freedom. individual comfort zone to facilitate and extend Applying Montessori Principles improvement and learning. Relate, motivate, appreciate…via The same applies to those who are living with Montessori Activities Alzheimer’s, with caregivers sharing that same goal; to stimulate the senses of people who are Though interactions may change for individuals living with Alzheimer’s to help them engage or who are living with dementia their interests re-engage with their environment and the world remain. Touch and interaction become more around them. important and although the relationship may have changed it is still possible to maintain a bond and “reconnecting with pleasant connection by engaging in activities. This positive experiences and events” engagement in turn contributes to both client and family members to feel good about their visit. Engaging with memories via Montessori Relate: requires engagement and involves finding Montessori is a respectful and positive approach out as much as you possibly can directly from each that focuses on the person’s capabilities and offers client. Find out about their early life, family, their engagement in activities to assist people with health, their values, goals and what is important dementia to reconnect with the world around to them, their occupation, significant roles, their them. As they are often confronted with what they achievements and interests. can no longer do or with the mistakes that they Assess the individual’s strengths, memory and may make, Montessori principles are designed to abilities, including sensory factors such as focus on the client, their interests and what they hearing, vision, touch, taste, and ability to smell; can still do. their motor skills and strength; their social skills, Despite the outward appearances of withdrawal including ability to communicate and listen, their and paranoia as dementia advances, in many humour; and finally, their cognitive ability, their instances long term memories are often well ability to think, assess, and sort ideas preserved, and Montessori endeavours to find and thoughts. ways to connect with these memories. Although Motivate: assess individual abilities and interests the individual may forget simple things such create appropriate activities and create activities as names and events, they are still a person, tailored to specific needs and interests. and although interactions may change, their Motivate also encompasses creating positive interests remain. physical and emotional environments. Moreover, cognitive memory loss does not remove A healthy environment supports all physical health capability and/or the ability to see and do things issues, and is encouraging, calm, peaceful, quiet and to laugh. and relaxed atmosphere has good lighting and a “Montessori gives choices and soft colour scheme. is based on the experience of Appreciate and engage in meaningful activity: engagement not outcome, and Activities may include social group activities, every day tasks such as sorting, matching and each individual determines what is folding exercises, comfort (holding dolls), baking, meaningful to them.” inter generational activities such as reading, story telling, partner with local groups, engaging Reconnecting is cached through physical activity with children, working on charity programs all and may also be provided by engagement in support client activities and foster engagement in sensory experiences such as art and music meaningful roles. therapies that provide positive emotions that clients may have lost the ability to experience.

Bankstown City Aged Care 9 2018 Annual Report The Twelve Key Principles of the 8. Give the person something to hold. Montessori Method 9. Go from simple tasks to more complex ones. Montessori principles are structured in the order 10. Break a task down into steps; make it easier in which you will use them when interacting with a to follow. person with dementia. 11. To end, ask: ‘Did you enjoy doing this?’ And 1. The activity should have a sense of purpose ‘Would you like to do this again?’ and capture the person’s interest. 12. There is no right or wrong. Think engagement. 2. Always invite the person to participate. 3. Offer choice whenever possible. References 4. Talk less. Demonstrate more. • alzheimers.net/montessori-method-dementia 5. Physical skills; focus on what the person can • dementia.org.au do. • dementiaresources.org.au 6. Match your speed with the person you are • youtube.com ‘A Different Visit: Montessori caring for. Slow down! Based Activities’ 7. Use visual hints, cues or templates. • Notes and observations.

“Fabulous bus trip with “Thank you for listening and meeting Gillawarna staff, very friendly, mum’s needs. We appreciate all of chatty, entertaining and caring”. the effort to settle mum into her new surrounds.” Karen & Maureen M. Marie & Nina, Resident family

Bankstown City Aged Care 10 2018 Annual Report Bankstown City Aged Care 11 2018 Annual Report Intergenerational Program at Bankstown City Aged Care

In keeping with our role within our local singing groups. We also have co-ordinated linked community, Bankstown City Aged Care programmes that include visits to and from school has a deliberate and active strategy that aged and kindergarten children and organised aims to create and maintain wide-ranging activities such as family days, Grandparents Day intergenerational connections and provide and the Art Show. activities and experiences that are beneficial Children volunteer to visit from Saint Mary’s to all. school and Saint Christopher’s, while KU Georges As Deborah Key, Chief Executive Officer says “Our Hall preschool visits three to four times per primary focus is on community. We are here for month. Sometimes the children entertain and community, we are part of our local community sing or engage in resident organised activities and it’s all about connecting and giving to people. such as the painting activity at Betty Susman, We are here to promote the overall wellbeing and and during unstructured visits they just talk, with quality of life of our clients, and part of our role is conversations initiated by either the children to create meaningful and stimulating experiences or residents.” by neutralising segregation and encouraging The benefits from interaction between young interaction between the young and not so young.” and old are immeasurable, according to Farthing, Catherine Farthing, Lifestyle and Wellness particularly to the school aged and kindergarten Coordinator at Bankstown City Aged Care agrees. children. “The spontaneity of the children is “With families more scattered from children infectious. It’s more like visiting ‘Nan’ or ‘Grandpa’ moving away, living in other areas and balancing or ‘Great Nan’ or ‘Great Grandpa’”, she says. “It busy lifestyles, promoting relationships between removes child fears and brings back memories of young and old helps to fill a void that is ever being parents, and the notion of having substitute present in today’s families.” grandchildren stimulates and rejuvenates the Bankstown City Aged Care’s Intergenerational elderly. They love watching the children play and Program is conducted both informally and interacting with them, their eyes light up and their formally and spans virtually every stage of the smiles are huge when the children sing songs for family life cycle. Our clients enjoy interaction with them, and after visits the residents usually remain people of all ages, from staff and volunteers to art happy all day.” therapists, University students and trainee nurses Feedback from Director of KU , Saint George’s and aged care therapists on work placement Hall is equally positive. “After a visit from a group to visiting entertainers such as the clowns of residents from Gillawarna Village the children from the Humour Foundation and musical and discussed how it had made them feel happy.

Bankstown City Aged Care 12 2018 Annual Report They liked having people visit the preschool and Day Community Grant to create a ‘Living Life’ especially enjoyed having new people to play Intergenerational mural. games with, and they are already planning what The Grandparents Day event grants program songs they can sing the next time the residents is administered by the Department of Family visit. A few children said that it made their hearts and Community Services and funds community happy to see the nannies and poppies happy at events that celebrate grandparents and provide preschool and are eager to visit the residents at opportunities for older people to participate in Gillawarna Village again soon.” activities with their families and communities. Shuffleboard Day @ Yallambie The ‘Living Life’ Intergenerational mural will be The Annual Bankstown City Aged Care created in collaboration with two local schools, Shuffleboard Final took place on 17 August 2018 and residents and families of Bankstown City at Yallambie Village, Revesby. Aged Care. This project will bring together school age children, residents and clients over the Earlier playoffs between the four residential aged age of sixty-five, families, sons, daughters, and care villages found victors, Yallambie playing grandchildren, to create an artistic expression of a team of primary school students from Saint our similarities, differences, diversity and links Christophers in a highly anticipated final hosted between generations. by Yallambie this year, commentated by former Canterbury rugby champion, Steve Mortimer. The mural will also provide a ‘living’ section, allowing people of all ages to contribute to the Reflecting the finals atmosphere of any sporting mural through chalk, blackboard and erasable art. genre, the shuffleboard competition was played with enthusiasm to a capacity crowd in a festive Our objectives for this exercise includes our and lighthearted atmosphere complete with desire to: electric blue pompoms and helium balloons in • recognise and celebrate the contributions BCAC corporate colours. that grandparents make to their families and Competition was fierce, leaving the team for communities, by providing a specific opportunity Yallambie victorious and the good-natured Saint to focus on such contributions Christophers players saying that they had such a • recognise and celebrate the contribution of older wonderful time they would love to come back to people to the wellbeing of children and young play additional casual games with residents. people in our community and to BCAC Receive Grandparents • foster greater intergenerational understanding Day Community Grant to create a ‘Living Life’ and awareness of the value of Grandparents and Intergenerational mural other older people within the broader community. BCAC were successful in a recent application for a 2018 New South Wales Grandparents

Bankstown City Aged Care 13 2018 Annual Report Music Therapy at Bankstown City Aged Care By Music Therapist, Bernadette Cajigal

Music therapy is run across 4 different BCAC morning tea time. She often calls for help from areas and is facilitated by Registered Music staff and says she wants to leave and go home. She Therapist, Bernadette Cajigal. She describes is very vocal about this and sometimes provokes below a typical day working at one of the responses from the other people. Nonetheless, facilities. she joins our group session and immediately “A typical day for me involves seeing a couple of is quiet and engaged, making eye-contact and groups and a handful of individuals, although no participating in activities, even commenting that two days are alike. In group sessions, we sing lots she thinks some of the music we make is nice! of old favourites and reminisce about things they Another resident that springs to mind has only remind us of, sometimes leading to animated been in the Dementia Specific Unit at Gillawarna discussion. We also make music together, whether for several weeks. He has always politely declined that’s as individuals supported by the music invitations to join the group session. The other therapist, in small groups, or all together as a large day, I was surprised to see that he had decided to group. Sometimes we move gently to the music, join the group! He sat down for the whole session, at other times, residents are eager to get up and and even accepted to play a musical instrument dance with the staff. Some groups have clear for our group improvisation. The last time I came preferences for different activities, but no matter to visit, he again declined when I invited him to what we are doing, the smiles on their faces are a come, however he later showed up to the session. clear sign that these people are happy to be there, Although he didn’t sit down, he stood near me, interacting through music. Individual sessions making eye-contact and singing along for a couple are particularly good for discussion and musical of songs! improvisation. The residents easily find ways to I am really enjoying getting to know the residents connect through music. The only downside is that of Bankstown Aged Care. It is a privilege and a they are never long enough! pleasure to hear their stories and to share in One of the residents at Yallambee Village in their journeys.” particular stands out. She is generally anxious and can show signs of distress when I arrive during

Bankstown City Aged Care 14 2018 Annual Report The Role of Music Therapy in Aged Care • help people deal with some of the challenges Music therapy plays a very important role in the associated with ageing. care and treatment programs provided for the Music therapy provides a positive diversion from elderly. Music has always been a part of life and the pain and debilitation of the physical effects of is an important source of pleasure, enrichment, ageing. It also helps to deal with the psychological inspiration and motivation for many people. The issues and specific behavioural problems resulting elderly can benefit from music therapy regardless from the frustration and isolation of growing of musical skill or background. older with an associated loss of independence. Music therapy addresses physical, psychological, Music therapy programs focus on the social needs emotional, cognitive, spiritual and social needs. of these older adults, decreasing isolation and Music is chosen or improvised to reflect different encouraging connection and socialisation. people’s ethnic, social and religious backgrounds Music therapy for individuals with dementia or preferences. • Additionally, engaging in music therapy has Music therapy for older adults aims to: shown benefits for those living with dementia in • provide physical, intellectual and the following areas: emotional stimulation • stimulation that promotes interest even when • give opportunities for social interaction and other approaches are ineffective integration, thereby reducing a sense of isolation • physical rehabilitation and maintenance of and motivate the building of relationships motor function • encourage communication and self-expression • decrease social isolation • give a positive outlet for emotional expression • decrease anxiety and reduce behaviours (grief and loss as well as joy and humour, • planning and thought organisation allowing sadness to be felt, expressed • memory recall and validated) • orientation and alertness • be a means to evoke memory and associations - • improved mood validating people’s life experiences • lower levels of stress and agitation. • provide a diversion from inactivity, discomfort and daily routine through providing opportunities for self-expression and creativity

Bankstown City Aged Care 15 2018 Annual Report Celebrating Our Volunteers.

Celebrating Our Volunteers Staff Milestones

Once again, Bankstown City Aged Care wishes The staff listed below have worked at BCAC for to thank our team of dedicated volunteers either Ten or Twenty years and really are the who continue to give their time so freely and key to our success. generously to our residents and community. As with all of our staff, they demonstrate a Volunteers play an increasingly important role in commitment to improving the wellbeing and supporting those in our care, and the contribution quality of life of our residents. of volunteers to the wellbeing of our clients and 20 Years themselves should never be underestimated. Our volunteers connect residents to the wider • Kepy Reeves community and provide alternative interaction • Barbara Thompson and stimulus, and in turn, many volunteers find 10 Years the experience rewarding and worthwhile. • Susan Allieu The BCAC Volunteer group transcends age and • Ngoc Chau comes from a wide range of areas within the • Michelle Doyle local community, including family members who • Candice Henderson continue volunteering after their loved ones are • Shrijana Khanal no longer in our facilities, student volunteers, • Betty Liauw who come in from local schools weekly to chat to residents, from corporate volunteers during July • Josephine Moli for ‘Do Something Day’ and Staff from Revesby • Jenifer Radzevicius Workers Club to name a few. • Sarian Savage Our wonderful band of volunteers helps us by: • Leslie-Caron Swan • Becoming a friend to a resident. • Varghese Mangalathil Varghese • Offering pastoral care activities. • Sheng Ye • Bringing pets along and chatting to residents. • Giving a hand massage and manicures. • Helping in the garden.

If you would like to become a volunteer and make a difference to the lives of our residents, meet new people and become part of our BCAC community, please feel free to contact our office to discuss your volunteering opportunities on 8717 0180.

Bankstown City Aged Care 16 2018 Annual Report Financial Statement 2017/2018.

What We Earnt • Government Subsidies – operational $20,576,294 • Residential/Client Fees & Charges $8,609,771 • Government Subsidies – Capital $1,589,108 • Interest Income $810,820 • Donations $351,837 • Rental & Sundry Income $82,255

What We Spent 73% • Employment & Medical Costs 8% • Capital Costs 5% • Food Expenses 4% • Maintenance 3% • Administration Expenses 7% • Other

What We Own • Property & Plant $108,365,880 • Cash & Cash Equivalents $38,160,911 • Debtors & Prepayments $2,244,120

What We Owe $45,525,924 • Accommodation Bonds $18,533,709 • Ingoing Contributions $4,838,473 • Trade creditors $2,568,911 • Employee Entitlements

Bankstown City Aged Care 17 2018 Annual Report 2017/2018 Leadership Team.

Bankstown City Aged Care | Board of Directors

Kevin Hill Helena Williamson Jim Hanna Chairman President, Greenacre Lions Club Kane Developments JSN Hann

John Mackay OAM Jennifer Assaf Loula Koutrodimos Retired Secretary Manager Director, Allied Health Manager, Stewart Brown Bankstown Sports Club Bankstown Lidcombe Hospital Chartered Accountant

Scott Dickson Edward Camilleri Christopher Passanah CEO, Bankstown R&SL CEO, Revesby Workers’ Club Media, Community Development Community Club Bankstown Sports

Bankstown City Aged Care 18 2018 Annual Report “This home is wonderful. The staff are great. I enjoy the food and I get on well with the other residents. I only have praise for everything and everyone.” Evelyn H., Resident

Bankstown City Aged Care 19 2018 Annual Report Corporate Office Chester Hill 145 Rex Rd 83 Jocelyn St Georges Hall NSW 2198 Chester Hill NSW 2162 P: (02) 8717 0180 P: (02) 9645 9500 F: (02) 8717 0155 F: (02) 9743 7497 [email protected] [email protected]

Betty Sussman Centre Ern Vine 145 Rex Rd 65 Dutton St Georges Hall NSW 2198 Bankstown NSW 2200 P: (02) 8717 0184 P: (02) 9707 3791 F: (02) 8717 0155 F: (02) 9708 0539 [email protected] [email protected]

Home-Based Services Gillawarna 145 Rex Rd 145 Rex Rd Georges Hall NSW 2198 Georges Hall NSW 2198 P: (02) 8717 0199 P: (02) 8717 0000 F: (02) 8717 0158 F: (02) 8717 0156 [email protected] [email protected]

Wellness Centre Yallambee 145 Rex Rd 34 Hydrae St Georges Hall NSW 2198 Revesby NSW 2202 P: (02) 8717 0176 P: (02) 9773 7466 F: (02) 8717 0158 F: (02) 9792 7572 [email protected] [email protected]

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