Annual Performance Report: 2009/10

CARDIFF COUNCIL CYNGOR CAERDYDD

EXECUTIVE BUSINESS MEETING: 15 JULY 2010

ANNUAL PERFORMANCE REPORT: 2009/10

REPORT OF CITY & COUNTY TREASURER AGENDA ITEM: 2

PORTFOLIO: CORPORATE

Reason for this Report

1. This report outlines the progress made during the financial year 2009/10 against the objectives under the Cardiff Connections, Economic, Social and Environmental Wellbeing themes in the Corporate Plan 2009/12.

2. This report provides the Executive with the opportunity to monitor and evaluate the progress made in delivering the Corporate Plan 2009/12 and consider any necessary remedial action.

Background

3. The Cardiff Performance Management Framework seeks to provide an alignment between the Council’s Corporate Planning arrangements, through Service Area Business Plans, to the objectives set for individual officers.

4. Performance is being reported against the themes of:-

• Cardiff Connections • Economic Wellbeing • Social Wellbeing • Environmental Wellbeing

Issues

5. The Annual Performance Report for 2009/10 is contained at Appendix A which has been drafted as a result of service areas monitoring and reporting progress quarterly during the year. The Annual Performance Report provides the basis for the Council’s Statutory Improvement Plan, although it should be noted that the measures contained within the Report are subject to external audit and validation by the Wales Audit Office.

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6. The Local Government (Wales) Measure has amended the requirements of the Wales Programme for Improvement. The amendments mean that there will be a separation of the future priorities and improvements that the Council has agreed during the Corporate Plan development which was published in April 2010, from the retrospective picture of our performance which will be published in the Council’s Statutory Improvement Plan by 31 October 2010. This separation is aimed to assist citizens, communities and customers in better understanding the Council’s plans for the future, actual progress and areas of improvement.

7. A summary position of progress and key issues is set out in this covering report:-

Summary - Overview of Performance

Overall - performance against target Overall - performance trend

25% 23%

Target Met Improving Target Almost Met Static Target Not Met Declining 9% 60% 15% 68%

(Comparable Indicators = 110) (Comparable Indicators = 129)

8. In terms of numbers of indicators, the charts show that 67 out of 110 indicators monitored may or have achieved their targets. Similarly, 88 out of 129 comparable indicators show an improving or static improvement trend with the balance of 30 indicators registering a declining trend at the end of the year.

Cardiff Connections

Connection indicators - performance against target Connections indicators - performance trend 14%

29% Improving Target Met 14% 42% Static Target Almost Met Declining Target Not Met

72%

29%

(Comparable Indicators = 7) (Comparable Indicators = 7)

9. A summary of the performance issues raised as a result of monitoring progress against the objectives in the Cardiff Connections section of the Corporate Plan 2009/11 are set out below. Each of these issues has been referenced to the appropriate objective in the Plan.

CC08 – There are unresolved issues regarding the implementation of the Information Management Strategy.

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CC19 - Implementation of new pay & grading structure likely to be no earlier than October 2010.

Economic Wellbeing

Economic indicators - performance against target Economic indicators - performance trend

15% 17%

Target Met 6% Improving Target Not Met Static Declining

77% 85%

(Comparable Indicators = 20) (Comparable Indicators = 18)

10. A summary of the performance issues raised as a result of monitoring progress against the objectives in the Economic Wellbeing section of the Corporate Plan 2009/12 are set out below. Each of these issues has been referenced to the appropriate objective in the Plan.

EC05 – All planned elements of this year’s plans for the development of the International Sports Village have progressed adequately.

EC09 - Engineering works are being progressed along with changes to bus services. Traffic regulation orders, if successfully challenged, could lead to delays or redesign of the 2nd and 3rd phases of the pedestrianisation of St. Mary Street and High Street

EC14 & EC15 – The implications of the withdrawal of the Deposit Local Development Plan will need to be considered for the International Business Park and Green Technology Park.

EC26 – Progressing the improvements to Radyr Library remains an issue. The service area is currently waiting for information on the use of Section 106 monies to progress the refurbishment options. No information has been received regarding the revised timescale. The report exploring the extended opening hours in libraries originally scheduled for September 2009 is still in draft.

Social Wellbeing

Social indicators - performance against target Social indicators - performance trend

25% 29% Target Met Target Almost Met Improving Target Not Met Static 50% Declining 8%

67%

21%

(Comparable Indicators = 56) (Comparable Indicators = 80)

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11. A summary of the performance issues raised as a result of monitoring progress against the objectives in the Social Wellbeing section of the Corporate Plan 2009/12 are set out below. Each of these issues has been referenced to the appropriate objective in the Plan.

SO12 - A proportion of School reorganisation proposals have been agreed and are underway but there remain some outstanding objections.

SO14 - Development of the use of Special Guardianship for children for whom this is appropriate has been completed with procedures for the management of Special Guardianship in place. The process for discussing Special Guardianship with all relevant carers is ongoing and this work will be reflected in 2010 – 2011 business plans.

SO15 – Development of the Disabled Children’s Strategy remains on hold due to delays in appointment of development officer. Funding for post is available to March 2011.

SO17 – The project to reduce the number of young people entering the youth justice system is underway and performing well but subject to funding uncertainties.

SO18 & SO20 - Progress on improving multi agency approaches to safeguarding children is meeting planned targets. Work to continue throughout 2010 – 2011. Revised timescale is March 2011.

SO19 - Compliance with ICS 1(c) delayed partly due to developing backlog of problems with CareFirst / ICS interface and partly due to problems with provider of CareFirst.

SO21 & SO36 - Implementation of Workforce Strategies to implement the requirements of the Safeguarding Vulnerable Group Act by March 2010 and the review of capacity and workloads in key areas of Children’s Services by December 2009 are dependant on exploring options and evaluating pilots. Revised timescale March 2011.

SO23 – Implementation of the Council’s Corporate Parenting Strategy which was due for completion by March 2010 is still underway through the creation and work of The Corporate Parenting Panel. The Panel is fully operational, meets bi-monthly, is organised and supported by Children’s Services.

SO24 & SO25 – Implementation of the Placement Strategy underway.

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Environmental Wellbeing

Environmental indicators - performance against Environmental indicators - performance trend target 21% 26%

Target Met Improving Target Almost Met Static 8% Declining Target Not Met

11% 63% 71%

(Comparable Indicators = 27) (Comparable Indicators = 24)

12. A summary of the performance issues raised as a result of monitoring progress against the objectives in the Environmental Wellbeing section of the Corporate Plan 2009/12 are set out below. Each of these issues has been referenced to the appropriate objective in the Plan

ENV11 – The transfer of processing calls to ‘101 Contact Centre’ to South Wales Police has been completed. The transfer of staff is yet to be completed. However the performance measures agreed are a cause for discussion with South Wales Police.

ENV14 – WAG is currently reviewing the Community First Programme and there are implications for the future of this programme.

ENV15 - An outline business case for a long term solution to organic waste treatment which was planned to be operational by September 2009 as part of the Council’s Waste Strategy is being prepared. The outline options for organic waste treatment and the next waste strategy will be presented to the Executive in Autumn 2010, a period of public consultation will follow before a date for the final waste strategy timeline is established. A site for the northern Household Waste Recycling Centre originally planned for May 2009 has yet to be secured. To date no site has been found therefore this project is on hold until suitable site can be identified).

ENV20 - Realignment of cleansing services originally planned for completion by March 2010 is still underway and the service is currently in discussion with the Unions to improve the efficiency and effectiveness of cleansing operations. There is also a picture of mixed performance against the relevant performance indicators associated with the cleansing of Cardiff.

ENV24 – The Deposit Local Development Plan has been withdrawn.

ENV27 – There are improvements in the percentage of allotment land cultivated but other issues remain regarding the promotion of policy to secure financial contributions from developers as a result of the withdrawal of the Local Development Plan.

ENV34 – The scope of a strategic business partner and the procurement approach is being revised in light of recent procurement legal advice.

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Reasons for Recommendations

13. To ensure that the gaining impetus in terms of developing a culture where performance management is embedded within services, that clear accountabilities are established for the performance of service areas, and that there a clear link between performance, corporate planning and budget setting is developed.

Legal Implications

14. There are no legal implications arising from this report.

Financial Implications

15. There are no financial implications arising from this report.

RECOMMENDATIONS

The Executive is recommended to note the annual performance against the Council’s Corporate Plan 2009/12

CHRISTINE SALTER City & County Treasurer 9 July 2010

The following Appendix is attached

Appendix A – Annual Performance Report 2009/10

Page 6 of 6 Appendix A Annual Outturn Performance Report 2009-10

The following indicators have been used to support more than one objective: EEF/002(a) SCA/005(a) FCNI11 SCA/007 HHA/014(a) SCA/010 HHA/015(a) SCA/015 KPI 20 SCAL9 KPI 25 SCAL10 KPI 28 SCAL11 LCL/004 SCC/015 LCS/002 Staff 1 LTP PI11 Staff 3a LTP PI2(a) STS/005(b) PA08 STS/006 PSH003 TE1 SC/KPI 01(a) TE2 SC/KPI 01(b) WMT/001(i) SCA/001 WMT/001(ii) SCA/002(a) WMT/004 SCA/002(b)

Page 1 of 139 Economic

Strategic Aim: Regenerating and transforming the city

1287 EC01 To prepare the city for the launch of 05/05/2010 Morgan, St.David’s 2 centre through the completion of the COMPLETION OF COUNTDOWN 2009 Tom ‘Countdown 2009’ Programme, including •All on-going work on programme to be completed by September 2009. significant improvements to the public realm •Issues identified as part of Countdown 2009 have now been integrated into other Programmes, particularly the Sustainable Travel City.

IMPROVEMENTS TO PUBLIC REALM •All Public Realm Improvement works on programme. •Station Approach completed •Work to repair the paving from the Central Station Approach to Mill Lane under the Countdown 2009 programme has been completed to programme and within budget

NO KEY PERFORMANCE INDICATORS SELECTED

1288 EC02 To complete the launch of the St David’s 2 05/05/2010 Morgan, Programme ST DAVID’S/DEWI SANT Tom •John Lewis officially opened 24th September 2009 •St David’s/Dewi Sant officially opened 22nd October. •Lettings are progressing well in 3 stages: 1.Opening – October 2009 saw 50 shops open 2.Christmas 2009 – 10 opened 3.Easter 2010 – 15 to open •Artwork (Alliance) foundation installed September by St David’s Partnership in front of library with full installation in November. •Wayfinding installation commenced 14th September. •S106 Maintenance Agreement for public realm progressing. •Barrack Lane, building works in progress. •Minor works and defects being rectified on public realm. •Management Plan implemented for the opening of JLP and main development. •Night time taxi marshalls and taxi accreditation scheme in place. •Management of the tag and card access for rising bollards in the city centre is being progressed. The Counci’s Telematics team will administer the system.

Page 2 of 139 •Discussions on dealing with the issues raised by Street Traders are ongoing.

ISSUES

Funding is not available in this financial year for night time co-ordinators.

NO KEY PERFORMANCE INDICATORS SELECTED

1289 EC03 To establish a retail jobs initiative to support 05/05/2010 Morgan, employment opportunities emerging from St.David’ PROGRESS: Tom s 2. IMPLEMENTATION • The St David’s retail development has created approximately 2000 new job opportunities. Local Training and Enterprise has assisted 100% of new retailers to the development - particularly John Lewis Partnership who employed 780 new staff. • LT&E contribution to the successful set up of the St David’s 2 was recognised by a nomination for a Customer Service award by Land Securities, the developer of the St David’s Centre. • Retail training has become part of mainstream services available to jobseekers in all the Local Training Enterprise Centres. • St David’s 2 website will remain in place until October 2010. • Department for Children, Education, Lifelong Learning & Skills (DCELLS) part of WAG, have been impressed by the retail jobs initiative model to the extent that they have requested LT&E to assist them prepare for similar activity including the establishment of an on site job shop for the St Athan development.

ISSUES:

• There is a requirement to continue to meet the needs of retail employers in the St David’s 2 Centre. In order to continue to meet this requirement the St David’s 2 Jobs Team will move to the Enterprise centre on City Road from 1st April.

Page 3 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of centre 3007 3000 766 828 488 538 2620 We anticipate an increase in TE1 users assisted into the figure next year as a result employment by LTE. of the reopening of the Central Enterprise Centre early in the new financial year. ò L

Number of employers 2992 2500 786 1162 784 579 3311 Job opportunities afforded by TE2 assisted with the SD2 Centre has meant recruitment that job outcome targets have been met and employers assisted. ñ J

1290 EC04 To successfully open the new Central Library 04/05/2010 Morris, and develop a communications programme to Marketing plan finalised and in place. Brand consolidated and in use for promotional material. Elspeth publicise the new facility Events for 2010 ongoing and events for 2011 currently being planned.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of library 5312 6062 Despite Cathays Library being LCL/004 materials issued, closed for refurbishment, the during the year, per figures for this year show an 1,000 population. increase of 766 on 2008/09. This is partly due to the new ñ builds at Penylan Library and Central Library. Issues at Penylan Library have increased by over 700% and issues at Central Library have increased by 64% on last year’ s figures.

1291 EC05 To progress the International Sports Village Morgan, development and completion of the waterfront PONT-Y-WERIN Tom development, including; Completion of the Ponty Work to the bridge is almost complete and final safety testing is taking place. Formal Opening of the bridge will take place on 14 July 2010.

Page 4 of 139 Werin bridge to link the International Sports Village with Penarth Marina; Completion of the ice hockey arena; Completion of white water rafting and canoe CARDIFF INTERNATIONAL WHITE WATER slalom facility; Completion of snow dome. The centre is complete and was officially opened by Amy Williams, Winter Olympic gold medallist on 26th April.

NEW ICE ARENA Tendering for a design, build, fund & operate contract is underway and bids are due to be returned on 13 August 2010. It is anticipated that a planning application will be submitted immediately and construction commenced by the end of the year.

WATERFRONT The development t agreement with Orion has been terminated by the Council. Further work is taking place to develop the master plan for the waterfront.

NO KEY PERFORMANCE INDICATORS SELECTED

1292 EC06 To complete the Cardiff Castle renovation 04/05/2010 Morgan, The Cardiff Castle & its Parklands Programme has been successfully completed, with all Tom renovation work complete.

NO KEY PERFORMANCE INDICATORS SELECTED

1293 EC07 To complete the Bute Park renovation in 05/05/2010 Morgan, partnership with Heritage Lottery Fund BUTE PARK RENOVATION Tom •The first HLF grant claim request has been submitted for the period ending 31st March 2010.

•The Summerhouse Kiosk opened for a public preview over the RHS Show weekend. A preferred operator has been identified and the discussions on the lease are in an advanced stage. Full opening anticipated in May.

• Significant general engineering, e.g. path upgrading works has been undertaken in the park. The works are scheduled for completion in early/mid May. Works have included a new crushed

Page 5 of 139 stone path along the Dock Feeder canal, which has proved popular with pedestrians and cyclists and has provided a maintained North-South access on the eastern side of Coopers Field when in event mode; an improved pedestrian-only access to the park at North Gate & Castle Mews with associated new fencing, benches, high-quality paving and turf lawn; a new hard surface access route to the event area on Coopers field, replacing the previous Grasscrete road, with reinforced verges and new turning circles to improve event access and mitigate damage to the park. A new access control system with automated bollard is soon to become operational in the park at the new access bridge allowing improved vehicle control into the park.

•West Lodge was opened as a public information point on the project over the RHS show weekend. No objections were raised to staff during the opening and feedback was generally very positive.

•A select list of contractors have been identified for the construction of the Nursery and tender documents will be submitted following a revision of the existing design within the existing planning consent to enhance quality of the build.

•The restoration of the Animal Wall is scheduled to commence this summer with works complete by the end of the year.

•Education and Outreach work is progressing with improvements to the project web pages, links and activities taking place with local schools and charity organisations, and initiation of a programme of work experience/placement opportunities within the park.

ISSUES

•Await HLF approval for contingency fund application re unanticipated costs on the Summerhouse Kiosk works. Affordable within total budget available, no major problems anticipated.

•Summerhouse kiosk final completion date delayed by snow in Jan/Feb and delays around consents from third parties – Welsh Water and EA.

•Exact start on site for Animal Wall work is dependant on a decision from Cadw regarding a grant application.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 6 of 139 1294 EC08 To complete a new football stadium, and Morris, substantially complete associated community Steve benefits and relevant infrastructure, including car parking and park & ride

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Developing a safe, efficient and sustainable transport system

1295 EC09 To develop the city centre as a Sustainable 04/05/2010 Morgan, Regional Transport Hub, including improvements PROGRESS: Tom to High Street/ St Mary Street, shuttle bus pilot and improved bus services; Phase 1 – Works for REGENERATION & INFRASTRUCTURE PROGRAMME reopening of lower end of St.Mary Street following completion of Wales & West Utilities works. Phase ST MARY STREET / HIGH STREET: • The lower end of St Mary Street has reopened to general traffic. 2&3 Subsequent pedestrianisation of St Mary Street & High Street subject to funding. • Phase 1 of works to create a pedestrian friendly environment: High Street (including public realm improvements) – Implementation commenced in February and is due for completion in late June. Paving in Church Street to be completed following gas works. The construction of a pedestrian crossing facility from the top of High Street across to Cardiff Castle will follow.

• Phase 2: St Mary Street from Quay Street to Golate will follow the completion of the crossing.

• Phase 3: St Mary Street from Golate to Wood Street will follow on from Phase 2.

CITY CENTRE BUS BOX: • Implementation progressing on Guildford Street / Station Terrace bus facilities. Design in progress for Greyfriars Place public realm improvements (Section 106) and Central Station (taxi facilities / disabled pick up and drop off). Design and implementation of signals at Castle Street / Westgate Street and Park Street / Westgate Street junctions. Design and implementation of southbound bus lane in Westgate Street. Relocation of disabled parking in Westgate, along with increase in overall city centre disabled parking. Implementation of bus lane on Kingsway and associated signal changes at North Road / Boulevard de Nantes junction.

Page 7 of 139 SHUTTLE BUS: • The Free B service launched in October 2009. Patronage levels were initially very low. A marketing campaign with new livery, leaflets and other marketing commenced on 1st February 2010. • The start of works on High St has removed a loop previously operated enabling the number of vehicles to be reduced from 3 to 2 which has also removed some layover time. • Passenger numbers have now increased slightly but remain low, and consideration is being given to withdrawing the service temporarily, with a re-launch once pedestrianisation works are completed. This could feature smaller (possibly electric) vehicles penetrating these areas.

CITY BAY LINK: • A study to examine the feasibility of a Tramtrain link between Cardiff Central and Cardiff Queen St Stations and Cardiff Bay was commissioned from Network Rail in June 2009. • The final report received in February 2010. It is planned that a workshop will be held to run through the study findings and explore opportunities to extend the brief to take account of the possible use of former freight lines and main line relief lines to run between Cardiff and Newport.

SMART CITY HUB: • Control room opened in January and is now occupied by Council technical and safety staff and police. • Control Centre staff relocated to the new control room on 24th September 2009. • Police relocated to the new control room on 23rd November 2009 • All CCTV cameras are now capable of digital recording.

ISSUES:

ST MARY STREET / HIGH STREET: • Bus lane / bus priority works required in Westgate Street for the implementation of High St / St Mary St public realm improvements.

• Delay and increased cost if a public inquiry for St Mary Street Traffic Order still a risk – TRO so far for High St only. Mitigation includes frequent and planned communication with stakeholders, and meetings with potential objectors and adequate provision for disabled access and servicing.

CITY CENTRE BUS BOX: • Traffic Orders are necessary for many schemes. Any objections received could result in

Page 8 of 139 delays in implementation.

SHUTTLE BUS • New livery and improved public information launched. A slight increase in patronage has taken place, but it is still low. Reduction of vehicles from 3 to 2 has led to some timing issues in the peaks.

• Changes to this pilot service and potential improvements are being discussed with WAG. A review of the scheme will be undertaken and a way forward is being considered including the use of smaller buses which could penetrate the pedestrian friendly areas and provide improved access to key areas such as Cardiff market. The review will also consider the use of alternative fuels and the exploration of European funding to continue the pilot.

• Political launch not scheduled to date.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Mode of Travel to 40.3 44.3 47.7 The sudden figure may reflect LTP PI11 Work by sustainable a response to the economic transport situation and it should be emphasised that modal shift is assessed on 5 year trends. ñ J

Cycle Use - City 3045 3524 3967 The sudden figure may reflect LTP PI2 Centre Cordon a response to the economic (a) situation and it should be emphasised that modal shift is assessed on 5 year trends. ñ J

1296 EC10 To develop Park & Ride/ Park & Share 05/05/2010 Morgan, schemes – supported by bus priority measures; To PROGRESS: Tom open the Pentwyn Park & Ride facility; To establish an M4/A470 Park & Ride facility in PARK & RIDE conjunction with Rhondda Cynon Taff Council PHASE 1 - PENTWYN PARK & RIDE: • Phase 1 of Cardiff East Park & Ride (formerly Pentwyn Park & Ride) providing 300 spaces plus bus priority measures on Eastern Avenue and Southern Way, was opened on 19th October 2009. Usage levels are ahead of projections with high use on weekends. • Phase 2 Transport Grant funding has been confirmed via the Sewta Regional Transport

Page 9 of 139 Plan Transport Grant. This funding is in addition to any funding secured through the Sustainable Travel City Project in year 2. £900k has been sought to create a further 400 spaces. With funding in place, this scheme can be progressed immediately in 2010/11.

BUS PRIORITY: • Transport Grant funding confirmed for 2010/11 for selected phases of the A470 bus priority bus corridor scheme through Sewta Regional Transport Grant bid. £500k has been sought to develop bus priority measures on the A470 bus corridor between Gabalfa Interchange and Parkfield Place and design additional measures between Coryton Interchange and Caedelyn Road. £100k has been sought to develop design of a bus gate at the junction of Wellington Street, Neville Street and Cowbridge Road East on the Western Bus Corridor. With funding in place these projects will be progressed in 2010/11.

M4/A470 PARK & RIDE: • RCT have completed a feasibility study on a range of sites in South RCT that would provide park and share opportunities. Options presented will be considered in terms of their linkage with the Sustainable Travel City (STC) project and potential benefits to Cardiff. The Council will work with RCT, Sewta and WAG through the STC project to bring forward options with greatest strategic benefits to Cardiff and the wider south east Wales region.

ISSUES:

PARK & RIDE PHASE 1 - PENTWYN PARK & RIDE: • Ongoing revenue subsidy being managed through an increase in charge from 1st April from £2.50 per car to £3 per car. In addition, monies from the parking revenue account and in particular revenue from on street parking charges will be provided as a subsidy.

Page 10 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1297 EC11 To implement the Welsh Assembly 06/05/2010 Morgan, Government’s sustainable travel city ‘pathfinder’ PROGRESS: Tom initiative to promote more sustainable modes of transport SUSTAINABLE CITY PATHFINDER: • The first meeting of the Programme Management Board involving internal and external stakeholders has been undertaken (18th January 2010) and the second is scheduled for April 20th 2010) A wider stakeholder group has been identified and has received the report from the first meeting. Quarterly meetings and consultation with the wider group continue. Regular meetings with WAG are taking place on a weekly basis to discuss the programme.

CAR CLUBS: City Car Clubs has been procured and appointed as operator for the Cardiff Car Club. Legal finalisation has been completed and sponsorship for year 1 runs from June 2010 to June 2011.

Consultation timescales (enabling TRO for Car Club vehicle): Total time scale for progression of traffic regulation orders (TRO) will be 6-8 weeks from the beginning of March. Including: Member consultation (March); Legal preparation to be undertaken prior to statutory notification; and Statutory notification (21 days). Where there have been no objections to proposed locations, the orders will be sealed. We are hoping that we have been able to identify and account for issues that may be of concern in the planning stages e.g. by ensuring that proposed spaces are not directly outside residential properties, and in this way reducing the potential for objections. Site works will be implemented following sealing of orders and should be completed as the sponsorship year starts.

Page 11 of 139 The scheme will be up and running prior to launch to ensure that it is fully operational before it is publicised and launched.

CARDIFF STRATEGIC CYCLE NETWORKS: • Construction of High Street Pedestrian Friendly Area is now in progress and due for completion in summer 2010. The associated TRO permits cycling access. • City Centre Cycling Strategy is still in production. • Strategic Cycle Network Development Plan to be commissioned in April 2010. This will define the future network to be developed and a long term prioritised programme for delivery. Appointed consultants will be asked to involve Sustrans in defining strategic routes. • Schemes being developed through the Council’s 2009/10 Capital budget are complete. These include: North Cardiff Cycle Route (A469 to Heol Hir) Thornhill; North Road shared use path; Guildford Crescent / Sandon Street Contra Flow; Penarth Road Toucan Crossing; Penarth Road to Dunleavy Drive shared use path. The scheme for St Andrews Place was withdrawn due to feasibility issues. • Schemes for delivery in 2010-2011 have been identified for using Council Capital Cycling Budget (£535,000) and Transport Grant via Sustainable Travel City (£450,000). Briefs are being issued to PDD take schemes forward. • Bid submitted for 2010/11 Transport Grant through Sewta for Penarth Road scheme (£250k) and design / feasibility work for the Castle Moat, Windsor Place and Taff Trail / Ely Trail link (£60k total). Funding confirmed for these schemes through RTP TG and briefs to be issued to PDD take schemes forward.

ISSUES:

CAR CLUBS Consultation timescales: Objections will be reported to local Members, which will add a further 4 weeks to the programme.

Page 12 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1298 EC12 To introduce civil parking enforcement and a 04/05/2010 Morgan, review of the provision of residents parking PROGRESS: Tom CIVIL PARKING ENFORCEMENT: • ‘Approval in principle’ to Council’s application received in writing from the Assembly Government.

• The application for the transfer of Legal powers was submitted to WAG and is now passing through their legislative process to achieve a go-live date of 5th July 2010. Extensive preparatory work has been taking place, not least with the review of legal Orders and the renewal of lines and signs. Preparations for the transfer of the Traffic Wardens to the Council are progressing well and the staff are enthusiastic about the transfer.

REVIEW OF RESIDENTS PARKING: • A consultation document was circulated to all Members in January 2010 for comment and from that a final draft report has been prepared. The Executive will consider this report in June following which a public consultation will take place in the summer, leading to a final report in the autumn.

Page 13 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1299 EC13 To explore the development of a free bike 04/05/2010 Morgan, sharing scheme to increase bicycle usage in the PROGRESS: Tom city FREE BIKE SCHEME: • The scheme is now operational. Monitoring will be undertaken in conjunction with the scheme provider. • The scheme will be marketed and publicised alongside Pont y Werin opening during Bike Week. The Council is working closely with the operator in this regard.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Strategic Aim: Ensuring that Cardiff is a competitive & international city.

Page 14 of 139 1300 EC14 To develop the first phase of an International 04/05/2010 Morgan, Business Park PROGRESS: Tom BACKGROUND: • On the 31 October 2006 a Planning Application for the development of an International Business Park was submitted by Westgate Park (Cardiff) Limited (Macob Projects and Hodge Curzon Property Holdings in a Joint Venture partnership with the Welsh Assembly Government). The Council has undertaken considerable research on demand / need for the IBP and taken forward work on the optimum location for the IBP in a regional and Cardiff context.

PLANNING APPLICATION: • At the pre inquiry meeting on the 14th December for the determination of the planning application the Planning Inspectorate heard submissions from all parties and agreed to hold the inquiry in abeyance until the Inspectorate had reached a conclusion on the Local Development Plan.

• Following representations from Westgate Park and the Council, it was agreed that the LDP and IBP will be addressed by the inspector separately, with the IBP application being considered following the decision of the Inspector on the LDP.

• The Exploratory meeting into the LDP took place on 25th February where the Inspectors outlined some of their significant concerns regarding the soundness of the submitted Local Development Plan.

• The Council will formally consider the way forward following the decision made on the 25th March to withdraw the deposit LDP.

ISSUES:

• The Council resolved at its meeting on the 25th March to formally withdraw the deposit LDP and further clarification is being sought by the developers of the scheme of their intentions to still go ahead with the planning application for an IBP

NO KEY PERFORMANCE INDICATORS SELECTED

Page 15 of 139 1301 EC15 To facilitate the establishment of “green” 04/05/2010 Morgan, technology park to promote ‘green’ business and PROGRESS: Tom technology and to raise awareness and promote the use of sustainable, renewable energy in the TO UNDERTAKE A DEMAND / FEASIBILITY STUDY TO ASSESS THE MARKET FOR region GREEN TECHNOLOGY BUSINESSES: • A demand study has been undertaken to establish the case for an agreed Technology Park at a site adjacent to G24i, at Capital Business Park in Wentloog. • Representations on the Green Technology Park that have been received by the Council on the deposit LDP are now being assessed as part of the study and the next phase of the LDP process.

Work With WAG To Promote Site: • The demand / need for the Green Technology Park will assist in taking forward the project with WAG who are the land owners of the site next to G24i. • A meeting took place with Welsh Assembly Government officials at the end of September to discuss the concept in more detail. • The feasibility Study for the Proposed Green Technology Park at Wentloog was published in October 2009. • The Council will formally consider the way forward following the decision made on the 25th March to withdraw the deposit LDP

ISSUES:

• The Council resolved at its meeting on the 25th March to formally withdraw the deposit LDP which included proposals for a Green Technology Park

NO KEY PERFORMANCE INDICATORS SELECTED

1302 EC16 To establish a Media Capital development for 04/05/2010 Morgan, the city, that further enhances the city as a centre PROGRESS: Tom for creative industries and builds on links with local production companies and universities • The Media Capital concept involves the development and delivery of an ambitious and flexible strategic vision, incorporating a development project that levers significant private sector investment to create the appropriate technological environment, shared service platform and cultural atmosphere to attract global investment and talent.

• It is understood that a tender has been issued for the infrastructure works to begin in early June 2010 towards developing a media production village to open by August 2011 on the Roath

Page 16 of 139 Basin site as part of the Media Capital concept.

• The Council is developing a Partnership Agreement with WAG, BBC and IGLOO to take forward the implementation of the overall media capital development.

• A joint study has been successfully completed with Glamorgan University to explore the options of developing an Atrium 2 development in the City Centre, following on from the success of the Atrium at Cardiff School of Creative and Cultural Industries.

ASSISTING CREATIVE INDUSTRIES BUSINESSES THROUGH THE CAPITAL CARDIFF FUND:

• The Capital Cardiff Fund is a direct response by the Council to the economic downturn. The 750k fund will help new start and growth businesses within the Council’s target sectors, which includes Creative Industries. Fifteen projects within the Creative industries are already being progressed as part of the Capital Cardiff Fund that will further enhance the city as a centre for creative industries.

ECCE INNOVATION (ECONOMIC CLUSTERS OF CULTURAL ENTERPRISES): • The project aims to proactively link local creative SMEs into the wider Cardiff economy to promote innovation and growth. This project is being delivered by the Council and the University of Glamorgan. A mapping study was undertaken in partnership with the University of Glamorgan to identify the range and strengths of businesses in local creative industries enabling the Council to prioritise support for the sector. • The ECCE Innovation launch and ECCE partner meeting took place in City Hall from 26- 28th October with delegates from the 7 ECCE partner cities attending. • The Council has appointed a new Creativity Account Manager to assist in advising creative industries in Cardiff. Meetings with local companies have been undertaken as part of his role.

NO KEY PERFORMANCE INDICATORS SELECTED

1303 EC17 Delivering the British Council led OPEN 04/05/2010 Morgan, Cities project on economic migration through • A Local Action Group has been established and meets quarterly and includes members from Tom participation in the OPEN Cities network and by; British Council, South Wales Police, Jobcentre Plus, and the Wales Strategic Migration Developing a local action group and action plan to Partnership. address issues affecting economic migrants and the city’s ‘openness' to international populations; • An OPENCities workshop was held in Cardiff in June and involved the British Council, representatives from European regional government and the 10 European partner cities. Developing, with partners, a set of benchmarking indicators to measure a city's 'openness'; Hosting • The Cardiff OPENCities Exhibition was held at the Old Library Building in the Hayes from 11th an international photography exhibition on case September – 13th October. Over 100 people attended the launch event on the 11th September

Page 17 of 139 studies relating to economic migration and and a discussion on openness was held between the Leader of the Council, employers, 'openness'. student, international footballers and the Chair of Cardiff & Co. The event received extremely positive press coverage and over 4,000 people visited the exhibition during the month.

• A publication: “Cardiff- Developing an International and Open City” has been produced by the Local Action Group to accompany the photography exhibition and to provide an overview of the Cardiff story in relation to international migration.

• An OPENCities song competition was organised in conjunction with the British Council, Red Dragon FM and the Swn Festival to find an original piece of music to represent Cardiff’s diversity. Joseph Evans was announced as the winner of the Cardiff OPENCities Soundtrack competition at Wales Millennium Centre by Radio 1 DJ Huw Stephens.

• Education pack for schools currently being developed by officers. The pack will use material from the OPENCities photography to explore themes of internationalism in Cardiff.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Establishing measures to support the local economy

1304 EC18 To establish an appropriate mechanism to 05/05/2010 Morgan, strengthen the relationship between the Council PROGRESS: Tom and the local business community The Cardiff Business Partnership hosted its first meeting on 23rd November. The Partnership has been formed as a limited company with nine directors from leading businesses in Cardiff. The Partnership is chaired by Adrian Clarke of Legal & General. The Partnership has been formed as a non- profit membership organisation. Current members include:

• Admiral Insurance • Boomerang • S. A. Brain • Hugh James • PricewaterhouseCoopers • Tesco • TATA • Media Wales • Legal & General • Principality Building Society

Page 18 of 139 • Freshwater

A second meeting of the Cardiff Business Partnership was hosted on 17th December.

The 2030 Group, a subset of the Business Partnership has also been formed. Members comprise future leaders of major businesses and public sector bodies in Wales. The group is chaired by Huw E Davies the Chief Executive of Boomerang and Gerallt Jones, a Partner at Hugh James. The Cardiff 2030 group will look at the long-term issues that will influence the development of Cardiff over the next 20 years. The group will meet separately from the Cardiff Business Partnership, to which it will provide regular updates.

In December 2009 the Cardiff Business Partnership made a presentation to the Economy and Culture Scrutiny Committee. The committee highlight a number of suggestions to improve the Cardiff Business Partnership.

Subsequently a business plan for the Cardiff Business Partnerships is currently being put together, which will outline the contribution that the partnership can make to Cardiff, as well as how it would work with other business organisations in Cardiff.

To date the Business Partnership has held three board meetings, whilst the subsidiary 2030 group has also met three times. It has also started research looking at employee needs in the city.

NO KEY PERFORMANCE INDICATORS SELECTED

1305 EC19 To develop a comprehensive response to the 04/05/2010 Morgan, economic downturn, including; Enhanced support PROGRESS: Tom for the city’s SME’s, through a new “Capital Cardiff “ fund Access to development capital funding CAPITAL CARDIFF FUND: Support for Credit Unions Partnership working to • The Capital Cardiff Fund is a direct response by the Council to the economic downturn. assist people into employment. The 750k fund will help new start and growth businesses within the Council’s target sectors, which includes Creative Industries, Bioscience and ICT.

• The three components of the Capital Cardiff Fund – new start, existing growth businesses and development / seed capital have been approved by the Council. The seed funding element that will be run in collaboration with partners such as Finance Wales, Xenos, UK Steel Enterprise, Cardiff University / Fusion and Glamorgan University, and will look to co-invest with partners through taking an equity stake in Cardiff businesses.

• To date, the Capital Cardiff Fund has taken forward 32 projects that will lever in over £6m of private sector spend.

Page 19 of 139 • Due to the success of the scheme the Council has approved a further £350k of capital funding in 2010/11 to progress the scheme.

• An Executive report will be considered on 6th May on progress of the Capital Cardiff Fund.

SUPPORT FOR CREDIT UNIONS: • A Marketing officer for Cardiff Credit Union has now been appointed with funding from Cardiff Council. The officer’s main role will be to promote the Credit Union and increase membership. • Over the year, fourteen business loan applications were approved.

PARTNERSHIP WORKING TO ASSIST PEOPLE INTO EMPLOYMENT: • Local Training & Enterprise have worked in partnership with Job Centre Plus, Careers Wales, Life Long Learning Services, private training providers and the local colleges to deliver a comprehensive service to employers and job seekers. • The St David’s retail development has created approximately 2000 new job opportunities. Local Training and Enterprise has assisted 100% of new retailers to the development - particularly John Lewis Partnership who employed 780 new staff. • Financial support from the DWP has enabled Cardiff Council to draw down £1,313,000 to secure 202 new temporary jobs for eligible beneficiaries of the Future Jobs Fund. The Council has been informed that its second bid for this funding has also been successful. This will start on the 1st May 2010.

Page 20 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of Jobs 1000 1068 EEI001 Created / Safeguarded through Council support J

Strategic Aim: Strengthening Cardiff's standing as a premier visitor, sporting and cultural destination

1306 EC20 To develop and implement the new Tourism 04/05/2010 Morgan, Strategy, including; development of a live, fully PROGRESS: Tom integrated destination management booking system TOURISM STRATEGY The Tourism Strategy was approved by the Executive in September. The first phase of the scheme is complete including:

City Centre Wayfinding Strategy – 10 Wayfinding totems, 21 finger posts plus a master sign and map have been installed in the city centre in conjunction with St David’s. All official tourist publications use the same map format and a joint licence has been negotiated for Cardiff & Co to avoid additional expenditure. Further work has been undertaken to support other retail areas in the city centre.

Cruise Operators – in the current year Cardiff Council looked after a call from Holland America’

Page 21 of 139 s Prinsendam with over 800 passengers and over 480 crew and we confirmed bookings for 2010 of ResidenSea ship ‘The World’, Le Diamant, and two calls for Ocean Nova and the Siversea Silver Spirit. Cardiff will be the first port of call on the Silver Spirit’s inaugural Transatlantic crossing. To date the value of cruise calls won for Cardiff is worth nearly £800k and customer satisfaction surveys and reports back to the cruise line has been very high.

Transport Signage – good progress is being made in partnership with Transportation and Planning on the delivery of integrated transport information through broadcast signs and interactive kiosks. Phase one of this will be completed by the end of the financial year.

Visitor Research – The Cardiff Visitor Survey for 2009 report has been completed.

DESTINATION MANAGEMENT BOOKING SYSTEM (DMS): Cardiff and Co have now redesigned the Visit Cardiff website and data is being streamed directly from the Destination Management System (DMS). This has resulted in it generally appearing higher in peoples search engines and all websites now have the benefits of working from a single data source which ensures the most up to date and consistent information. We have held trade workshops with Cardiff &Co and a number of smaller independent hoteliers have adopted a linked system which provides them with a real time diary for their own use and enables direct online bookings via all three websites (Visit Cardiff, Visit Wales and Visit Britain) plus supports polling engines for commercial sites such as hotels.com, ActiveHotels.com, Booking.com, Expeda.com, etc. and the TIC.

Page 22 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Day Visitors Number 11512000 11725000 13110000 ECR15a per Annum ñ J

Revenue generated 629.9m 642.4m 703.6m ECR15c by total visitors. ñ J

Satisfaction with 93 93 93 EEI002 Cardiff as a place to visit. ó J

Cardiff Tourist 91000 104000 EEI006 Information Centre Income. J

Staying Visitor Days 3064000 3124000 3375000 PED 013 ñ J

Number of 215059 220494 70286 78460 36474 36844 222064 Annual target of 220494 paid VM 1a attendances at Cardiff admissions, actual 222,042, Castle increase of 1,549 extra admissions. ñ J

Page 23 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of 75030 76530 17178 21895 19385 19709 78167 Annual target of 76,530, VM 1b attendances at City achieved 78,167. Increase of Hall 1637 attendances. ñ J

Total income for 1701962 1736000 570721 672983 341382 310154 1895240 Annual taget of £1,736,000, VM 2a Cardiff Castle result £1,895,240. ñ J

Total income for City 741624 756456 180519 160182 169493 181045 691239 Annual target of £756,456, VM 2b Hall actual of £691,240, shortfall of £65,216. Although conference & mtgs activity remained comparable with the previous ò L trading year, it is the decline in business from the 3rd charitable sector that has impacted on targeted business growth, 61 events reduced to 21. City Hall was voted APSE top performer in benchmarking group, highest income per user and operational recovery ratio (out of 67 venues) Customer satisfaction 84.7 85 87 88.6 89.2 84.3 87.8 Annual target of 85%, actual VM 3a level for Cardiff Castle achieved 86.7% ñ J

Page 24 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Customer satisfaction 91.7 85 94.9 86.4 96.4 98.6 94.5 Annual target of 85%, actual VM 3b level for City Hall achieved 89.4% ñ J

1307 EC21 To ensure that Cardiff Bay continues as a 04/05/2010 Morgan, visitor destination with the building of a new visitor PROGRESS: Tom centre, with an environmental focus subject to funding CARDIFF BAY VISITOR CENTRE:

• Executive report approved which considered three potential options for this facility. All three schemes are considered suitable for the use of landfill tax credit fund use. Programme prepared for new centre to be available in 2011.

ISSUES:

• Funding available from Landfill tax credit budget of £775,000. Additional funding request has been submitted to WAG to meet the additional budget required for the new facility. Decision delayed to mid 2010 due to uncertainty over future Harbour Authority budgets. Notice to terminate lease on the current building has been received to enable development of BBC production village to be constructed.

Temporary arrangements are being made to continue to provide visitor services in Cardiff Bay until a permanent facility is available.

Page 25 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of 752638 750000 250863 302833 141253 164085 859034 Numbers are above target set HA KPI 6 attendances at for the year due to the Harbour Authority continued success of the facilities. Barrage Walkway. Therefore the revised target for the year ñ J is 750,000

Customer satisfaction 86.1 93 91.6 90.7 89.4 90.4 90.5 HA KPI 9 levels for the Harbour Authority ñ L

1308 EC22 To ensure that the city’s parks contribute to 05/05/2010 Morgan, the economic, social & environmental wellbeing of Deliver Phase One of the Parks Partnership Programme Tom the city through : delivering Phase One of the Parks Partnership See Bute Park Restoration project (Corporate Objective EC07). Programme and the preparation of phased proposals for remaining historic parks throughout Preparation of phased proposals for remaining historic parks throughout the City the City. •Work has commenced on the preparation of the restoration and management plan for Parc implementation of the Parks & Green Spaces Cefn Onn, the second park in the Parks Partnership Programme, including information Strategy gathering and research into the history of the site. •A series of awareness raising / consultation events is being undertaken over the seven day period commencing on the 24th July 2009. •Briefing sessions have been undertaken with Executive Member and Local Ward Members.

Implementation of the Parks & Green Spaces Strategy

•The action plan emanating from the Parks and Green Spaces Strategy Document is being implemented.

ISSUES

See Bute Park Restoration project above. (EC07)

The Phytophera infestation has had a major impact on the site. Dog owners have been

Page 26 of 139 requested to keep their dogs on leads. The Phytophera management plan has been completed and the first phase of the Rhododendron Ponticum clearance undertaken.

NO KEY PERFORMANCE INDICATORS SELECTED

1309 EC23 To implement the 2009/10 Events 04/05/2010 Morgan, programme, including: PROGRESS: Tom Renegotiating the contract for Cardiff as the host city for Wales Rally G.B 2009/10 EVENTS PROGRAMME Successfully hosting the BBC Singer of the The 2009/10 events programme has been reviewed with over 40 events and 5 major projects World being identified, namely International, Civic, Promoter, Cardiff Festival, Cardiff At Christmas and Charity Events: Successfully hosting the Ashes cricket test Work with the Football Association for Wales to International – attracting world class events and international conferences with a view of attract a major European football tournament supporting the economic, sporting and cultural development of the city: • Rally of Great Britain – took pace successfully with return of the service park to Cardiff from Swansea with an estimated additional economic impact to the city of £500,000. Welsh Assembly Government funding for 2010 and 2011 has been confirmed. Planning meeting with Rally, the Welsh Assembly Government and the Council has taken place January 2010 and an event plan and budget for November 2010 is being developed.

• BBC Cardiff Singer of the World – this event was extremely successful attracting global television and on-line coverage. The team is now negotiating with BBC Wales for the next 6 year contract (3 events) commencing summer 2011. It is anticipated that the event will continue to take place at St David’s Hall, the national concert hall for Wales and the New Theatre.

• Ashes Test SWALEC Stadium (July 2010) – this events was successfully delivered with unanimous support from a sporting and tourism perspective. In addition to 16,500 travelling fans the event secured global TV coverage and very positive feedback.

Cardiff Festival / Cardiff at Christmas – these core 2 projects comprised 22 events over 5 months of the year which are staged and managed by Cardiff Council in partnership with over 20 major private sector stakeholders. Both projects attracted over 750,000 visitors, a media reach of over 4 million people and £3,577,000 output making a significant contribution both economically and in reinforcing Cardiff’s position as a great place to work, live and visit.

Page 27 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of paid 432037 400000 94298 56515 131476 130176 412465 Actual attendance is 412,465 CUL/01 attendances for this is an increase of 12,465 Cultural venues. on the target of 400,000. Against previous ò J corresponding period (annual 2008/09) shows a decrease of 19,572 against the result of 432,037.

St David's Hall

Annual – The attendance result for Qtr 4 is 177,998 on a target of 190,000 (12,002 -6.3%- less than target).

Corresponding Period - The Qtr 4 result for 2009/10 has decreased by 15,751 against last relevant comparative period (Quarter 4 2008/09 = 193,749).

New Theatre -

Annual – the attendance result for qtr 4 is 234,467 tickets sold for the year against a target of 210,000 (24,467 - 11.7% more than target)

Corresponding period – The qtr 4 result for 2009/10 has increased by 9,583 against last relevant comparative period (qtr 4 2008/09 = 69,123).

Page 28 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Retained Income for 1067234 257744 87529 247999 579392 1172664 Actual retained income for CUL/06 cultural venues 2009/10 is £1,172,664 this is an increase of £105,429 on the annual target of £1,067,234. J St David's Hall: Annual – retained income is £620,231 this is an increase of £3,439 on a target of £623,670.

New Theatre: Annual – the retained income is £552,432 this is an increase of £108,868 on a target of £443,564.

1310 EC24 To complete phase 1 of Cardiff Museum – 04/05/2010 Morgan, The Cardiff Story in the Old Library building PROGRESS: Tom HERITAGE LOTTERY FUND GRANT APPLICATION – CARDIFF OLD LIBRARY: • The second round application made to the Heritage Lottery Fund was awarded a grant of £440,000 by the Wales Committee on the 10th November 2009. This decision reinforces the successful partnership working established with the HLF arising from the Cardiff Castle and Bute Park restoration programmes.

PROCUREMENT: • Four companies have returned tenders for the Phase 1 main fit-out contract and are subject to the tender evaluation stage. Integrated capital funding of £2.441 million has been secured for the creation of two permanent galleries on the basement and ground floor levels with a programmed practical completion date of 24th September 2010.

ACCREDITATION: • Following extensive development work on museum management, collection care and public services, a successful application was made to the Museums, Libraries and Archives Council for accreditation status. The award was confirmed by CyMAL on the 25th February 2010.

Page 29 of 139 CHARITABLE DEVELOPMENT TRUST : • An independent development trust has been formally accepted and registered by the Charity Commission. The founding trustees have also recruited the Regional Director of the Charity Bank to support the fundraising strategy. On the 3rd February 2010, the Trust received confirmation of its first private donation from the Engelhardt Family.

PARTNERSHIPS: • The brand name ‘The Cardiff Story’ has been established and gallery content previewed in a long running series of feature articles in the South Wales Echo – 600 offers of object and story donations have been received. A beneficial partnership has also been established with the University of Glamorgan with the external funding of a Digital Story Curator and a Development Associate.

ISSUES:

FINANCIAL ISSUES: Funding to implement further phases of the Cardiff Museum are reliant on the success of the Museum Charitable Trust and external funding partners.

NO KEY PERFORMANCE INDICATORS SELECTED

1311 EC25 To build on the European City of Sport award 04/05/2010 Morris, by maintaining a programme of high calibre PROGRESS: Steve sporting events and hosting the UK School Games SPORTING EVENTS PROGRAMME:

EUROPEAN CITY OF SPORT • The Executive Sport Forum was set up with members of the Big 4 and UWIC to consider a joined up approach to Community Sport through to 2012.

• Cardiff played host to over 180 delegates from South East Wales Local Authorities and various European countries at a “Street to Stadium” Conference. Speakers from the Big 4 highlighted the importance of Community programmes for top flight clubs and considered the Business of Sport, the development of stadiums and the impact of major events in the City.

• A European Capital for Sport proposal was accepted by the ACES Board in Dublin. Cardiff will submit an application for Capital of Sport 2012.

• Cardiff European City of Sport adopted throughout 2009 by the Big 4 (Cardiff Blues, Cardiff City FC, Glamorgan and Cardiff Devils).

Page 30 of 139 • A Sports Directory has been produced to celebrate the ECOS award in Cardiff, this will be a valuable resource to young people and adults alike in signposting interest to specific sports clubs in the City.

• The Super 8 Athletics event further showcased Cardiff as European City of Sport attracting significant media attention through Sky and National Press.

• The partnership between Sport Cardiff and Show Racism The Red Card has been delivered using Anti Racism messages through the power of football as part of award for 2009.

• Cardiff is represented on the ACES Board with responsibility for awarding criteria and judging assessments of future Cities and Capitals.

• All 120 Schools were involved in extra curricular sports clubs during 2009 with 320,000 attendances.

• Kris Phelps, a Sport Cardiff volunteer won the very prestigious award of “Contribution to School Sport” at the 2009 Sports Council for Wales, Coach of the Year Awards.

• Cardiff won the WLGA “Excellence Wales” award for Community Cohesion through its sports programming with under represented groups.

• Cardiff hosted the Commonwealth Games Baton relay final leg in Wales before DELHI 2010 as part of our 2009 celebrations.

• 20 Members of the European Capitals and Cities of Sports Executive Board attended a civic dinner hosted by the Lord Mayor in Cardiff Castle coinciding with the Rally of Great Britain in Cardiff.

• The Rally of Great Britain stage in Cardiff was actively promoted as a partner for the European City of Sport award.

• South Africa and Australia Paralympic and Trinidad and Tobago Olympic teams have signed up to use Cardiff as their preferred Pre Games 2012 Training Camps.

• The Wheelchair Sport Spectacular run by Sport Cardiff at the National Indoor Athletic Arena, UWIC attracted over 300 participants and was a bigger event than the UK wheelchair games. This will be an annual event supported by Disability Sport Wales.

• 100 Community Chest grants (up to £1000 each) were awarded in 2009 to support grass roots development.

Page 31 of 139 • Cardiff hosted the first Ashes Test series at the new SWALEC Stadium. A Cricket in the Community programme was developed as a legacy for this event.

UK SCHOOL GAMES: • Economic Impact Study reported a total economic impact of £2.59m across Cardiff, Newport and Swansea (£1.79 in Cardiff). 51.8% of visitors were new to Cardiff and 96% of all visitors felt Cardiff was a very good or good host city for major sports events.

• Cardiff successfully led the bid and delivered the Games following a Making the Connections policy by working in partnership with WAG, Sports Council for Wales, Swansea and Newport Councils.

• 85% of Volunteers have been retained since the Games and are active in delivering sports clubs and activities in Cardiff.

• Further investment has been secured from the Sports Council for Wales to develop the Volunteer, Coaching workforce in Cardiff as a legacy of the Games.

• Cardiff is now recognised as a serious contender for Sports Specific and multi sport events as a high calibre host city.

• The Cardiff Games were heralded as “The best Games yet” by Baroness Sue Campbell with many elements being used as best case examples for future UK School Games event planning.

• Cardiff is considering a bid to host the Commonwealth Games in 2022 as a result of the success of this multi sport event in partnership with Commonwealth Games Council for Wales and the Welsh Assembly Government.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Modernising the city's libraries

1312 EC26 To build on the opening of the new Central 04/05/2010 Morris, Library and improve the library network by: Radyr Library – No change in progress overall - progress with Health Authority unlikely. Elspeth Commencing the modernisation of Radyr library; Meetings arranged to progress design for refurbishment rather than rebuild of Library.Status of

Page 32 of 139 Completing the upgrade of Cathays library; 106 monies for refurbishment to be confirmed. Exploring options for more flexible opening hours in libraries and implementation of the Cathays Library – Work ongoing and due to complete on target for July 2010. consultation findings Extended opening hours – Report has been drafted, which includes the financial implications of each solution.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1313 EC27 To continue the roll out of an electronic 04/05/2010 Morris, tagging system for book management across the The pilot is still ongoing and review will take place before undertaking a full roll out. Elspeth library network for ease of access to books and potentially increasing the number of locations where library books can be accessed

Page 33 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Page 34 of 139 Environmental

Strategic Aim: Improving the quality of private and social housing across the city

1314 ENV01 To progress the Local Housing Strategy 04/05/2010 Berry, Kate A second workshop focussing on older persons advice options meeting took place on the 9th February 2010 with the 3rd workshop will now take place in 10/11. A methodology to update the Local Housing Market Assessment has been agreed.

Page 35 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Vacant Local 1.57 1.6 1.33 1.14 1.06 1.19 1.19 There has been a steady HANR 01 Authority stock as decline in the number of percentage of overall properties becoming vacant stock during this last financial year.Types of properties ñ J becoming vacant are mainly non family accomodation for example one bedroom flats,properties designated for elderly.This has assisted in meeting target but there has also been an improvement in void management across the board. There were 163 vacant properties at the quarter end against a stock level of 13,720. The percentage of 41.67 100 21.14 52.57 61.14 87.43 87.43 The National PI in this area is PSH003 HMO property that we complete 175 licences licensing applications within the year. A total of 153 that have been licenses were awarded during approved or refused 2009/10. Although the target ñ L against the relevant was not met, proactive annual target. exercises to locate mandatory licensable properties showed that there are not as many licensable properties as originally thought., and very few HMOs remain to be licensed under the mandatory scheme. However, the introduction of the additional licensing scheme for smaller HMO's during 2010 will increase the numbers of properties licensed throughout the City.

Page 36 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 220 262 178 165 200 257 189 Excellent performance in this PSR/002 of calendar days area with an overall reduction taken to deliver a of 17% on the number of days Disabled Facilities taken to deliver a grant on Grant 08/09. ñ J

The percentage of 5.73 6.4 2.16 4.24 5.28 6.8 6.8 Though the annual target has PSR/004 private sector been exceeded this result was dwellings that had achieved with difficulty, been vacant for more property owners being than 6 months at 1 constrained by the economic ñ J April that were situation. If it wasn't for a block returned to of dwellings being brought occupation during the back to use right at the end of year through direct the financial year, the target action by the local would not have been met. authority With this situation in mind, the target for next year will remain at 80 dwellings.

1315 ENV02 To meet the new WAG standard for 04/05/2010 Berry, Kate temporary accommodation Service level agreements with accommodation providers were agreed. A new leased scheme is now underway in partnership with Cadwyn Housing Association. A £1.2 million refurbishment of Greenfarm hostel has commenced. Tresillian House development due to commence in September 2010. The purchase of Adams Court by United Welsh Housing Association and subsequent management agreements now completed.

Page 37 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The % of temporary 60 81.94 A number of schemes have STR002 accomodation been reassessed as meeting meeting WAG the standards where it was standard previously thought that some minor works would be J required. Also, moves to more appropriate refuge provision, with a small increase in bedspaces, have been facilitated during the year.

1316 ENV03 To ensure that all houses in multiple 23/04/2010 Morgan, occupation (HMO) that are subject to mandatory Following the consultation process, a report was prepared for consideration at the Council's Tom licensing are licensed and exploring options to EBM. As a result, Cardiff Council confirmed the designation of the additional licensing scheme expand the licensing scheme to include more on 4.3.10. The Scheme will go live in the Cathays Community Ward on 1 July 2010. The properties in the city target of 230 HMOs to be improved has been exceeded during 2009/10 with a total of 251 HMOs being improved. In addition, a number of prosecutions have been taken forward for landlords failing to obtain a licence.

Page 38 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 41.67 100 21.14 52.57 61.14 87.43 87.43 The National PI in this area is PSH003 HMO property that we complete 175 licences licensing applications within the year. A total of 153 that have been licenses were awarded during approved or refused 2009/10. Although the target ñ L against the relevant was not met, proactive annual target. exercises to locate mandatory licensable properties showed that there are not as many licensable properties as originally thought., and very few HMOs remain to be licensed under the mandatory scheme. However, the introduction of the additional licensing scheme for smaller HMO's during 2010 will increase the numbers of properties licensed throughout the City.

1317 ENV04 To ensure all council housing substantially 04/05/2010 Berry, Kate meets the Welsh Housing Quality Standard We have met the WAG standard for windows, doors and door entry systems in all our stock and over 35% of kitchens and bathrooms are WHQS compliant. We remain on target to achieve the standard by December 2012.

Page 39 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 94.3 100 26.85 55.23 79.96 94.38 94.38 94.38% Results same as CMS012 Planned Gas previous year. Team to be Servicing carried out established to look at ways to at the end of the improve period ò L

The % of Council 26.34 36 28.79 31.95 35.78 39.1 39.1 Installations are weighted to CT3 Stock which complies last quarter of the financial with the Welsh year. We have met and Housing Quality exceeded the end of year Standard (WHQS) - target. A total of 5364 kitchens ñ J kitchens are now WHQS compliant.

Strategic Aim: Improve the access to appropriate housing to meet identified housing need

1318 ENV05 To maximise the opportunities for 04/05/2010 Berry, Kate affordable housing development in the city and The Council’s Planning department is leading the Local Development Plan. HANR is leading on region including; agree & adopt the LDP which will developing a new affordable housing service. support supplementary planning guidance to increase provision of affordable housing in private The Purchase to Let pilot is nearing completion with 19 of the 20 units acquired through the developments; rolling out of 'Purchase to Let' scheme. it is anticipated that the final unit will be purchased in May when a full review will take place. scheme by Registered Social Landlords

The Cardiff Partner Scheme 2 is now likely to be taken forward by the Built Environment Partnership.

Page 40 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Combined number of 374 195 73 101 137 152 463 A key development that has STR001 new affordable rented been in the SHG programme housing units and for several years, completed in new assisted home Quarter 4, resulting in over ownership units 100 AH units. We have, ñ J completed during the therefore, exceeded our year annual target of 195 by almost 250 units.

Strategic Aim: Ensuring coordinated services to all homeless and vulnerable persons

1319 ENV06 To implement a new coordinated advice 04/05/2010 Berry, Kate service for vulnerable people in the city centre The new team is now in place and the joint working protocol has been reviewed and is in place. The “Falling through the net” process has been incorporated and will be published.

Page 41 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 66.25 65 78.67 88.65 78.96 86.42 83.28 HHA/008 homeless (b) presentations decided within 33 working days ñ J

The number of 0 0 0 0 0 0 0 This is a standard monitoring HHA/014 homeless families item for WAG. In August this (a) with children who year it will be 5 years since have used Bed and Cardiff had any homeless Breakfast person in bed and breakfast ó J accommodation accommodation. during the year, except in emergencies. The average number 0 0 0 0 0 0 0 This is a standard monitoring HHA/015 of days that all item for WAG. In August this (a) homeless households year it will be 5 years since spent in Bed and Cardiff had any homeless Breakfast person in bed and breakfast ó J accommodation accommodation.

1320 ENV07 To develop the single assessment centre – 04/05/2010 Berry, Kate a ‘one stop shop’ for homeless families and Lease costs are still being negotiated. If agreed, the Council will take over the lease of the individuals and to establish a new hostel to Custom House at the end of June. Scheme is currently going through the Official Journal of the replace Tresilian House. European Community. The tenders are due back 11th June. Start on Site is now anticipated September 2010.

Page 42 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Strategic Aim: Regenerating local neighbourhoods and reducing crime and anti social behaviour

1321 ENV08 To mainstream a model of neighbourhood 04/05/2010 Berry, Kate management with statutory and voluntary partners The Local Service Board’s (LSB) integrated strategies will be take forward the strategic KPI’s to measure the success of the neighbourhood management model. A dedicated senior analyst to support the Transforming Neighbourhoods Programme of multi-agency neighbourhood management has been appointed. South Wales Police have appointed a Safer Capital partnership analyst, doubling the partnership analytical capacity. Both partnership analysts, supported by the analytical research officer, will work to develop links with other Community Safety Partnerships and LSB agency analysts and will operate from Cardiff Bay police Station. WAG consulted on and is in support of creating a national framework for data sharing throughout Wales. The LSB is now looking at Phase 2 of implementation and is currently in discussion with Health, Police and others. This works needs to be taken forward as part of a corporate approach to area based working.

The Cardiff model is recognised nationally as an innovative model of excellent partnership working. WAG’s Public Accounts Committee in February commented on for how well Community First has integrated with the LSB and Neighbourhood Management and the “terrific difference” it has made.

Page 43 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

1322 ENV09 To employ six extra neighbourhood 04/05/2010 Berry, Kate wardens Six Neighbourhood Management Officers commenced work with the Council in September.

NO KEY PERFORMANCE INDICATORS SELECTED

1323 ENV10 To ensure that the Council has relevant 04/05/2010 Berry, Kate baseline data to effectively monitor public Appropriate questions and corresponding KPIs and 2009 baselines have been established via perception and fear of crime the Ask Cardiff Survey and partnerships are now in the process of developing action plans.

NO KEY PERFORMANCE INDICATORS SELECTED

1324 ENV11 To work with South Wales Police to ensure 16/04/2010 Berry, Kate the success of the new operational arrangements A challenging year. Discussions continue relating to the transfer of the service to South Wales for the “101” contact centre Police. Total calls offered 2009/2010 of 129,868. This is lower than the previous year (160,206 calls), however abandonment rate has risen to 4.11% (target 3%) and calls answered within 30 seconds has dropped to 81.49% (target 90%). This is due, in the main, to the service carrying a number of vacancies, which is subject to discussion with South Wales Police

NO KEY PERFORMANCE INDICATORS SELECTED

1325 ENV12 Expand the activities of the Illegal Money 23/04/2010 Morgan, Lending Unit This action has been achieved to a large extent, with formal arrangements in place with 20 of Tom the other 21 Local Authorities in Wales. The Health Improvement Team have undertaken retrospective pilot study of loan shark victims identified by the Money Lending Unit with a view to collecting data nationwide from May 2010 on Health and Wellbeing.

NO KEY PERFORMANCE INDICATORS SELECTED

1326 ENV13 To implement the Neighbourhood 23/04/2010 Morgan, Improvement Programme through neighbourhood Environmental Improvement Schemes completed at Delta Street (Cowbridge Road East Tom renewal schemes, community investment projects, regeneration strategy); Beechley Drive Lower Shops (Local Shopping Centres Strategy); and Splott Road, Wern Goch, Old St Mellons, Lon Werdd and Maindy Park (Neighbourhood

Page 44 of 139 local and district centre improvements and action Renewal Schemes programme). 27 community facilities benefitted from assistance through the plans for neighbourhood priority areas Community Building Grants Scheme 09/10.

NO KEY PERFORMANCE INDICATORS SELECTED

1327 ENV14 To roll out Communities First in 04/05/2010 Berry, Kate Adamsdown, Riverside, Trowbridge, St Mellons, Third & fourth quarter claims were submitted to the Welsh Assembly Government (WAG) by the Rumney, Fairwater, Plasnewydd, Llanrumney & deadline of 15th December & March respectively. The team met all targets with some targets South Grangetown being revised in view of the bid for a full team. The bid unfortunately was not approved by WAG, who has advised that no additional money will be allocated to the teams. We are currently assessing the situation with a new proposal, which will work within the existing budget.

Page 45 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of projects 96 50 28 26 16 13 83 We have exceeded the yearly CF006 developed in target for this PI, with a partnership between number of successful the community and initiatives such as the setting key service providers. up of Youth Focus Groups, ò J ESOL & IT project, Community Art Projects, the setting up of Food Co-ops. Of particular note, with partners including Cardiff & Vale University Local Health Board & the Cardiff West Neighbourhood Management team, is a successful project “Waking Up & Moving On” which has been run in Ely, Caerau, Fairwater & Butetown – the mid-term evaluation has shown the model is successful and has the potential to be rolled out. Another very successful project, in partnership with Direct Services, Youth Services & Careers Wales is Active Opportunities, which has seen over 50 children involved, 15 volunteering & undertaking qualifications and 4 so far securing work placements.

Strategic Aim: Reducing our reliance on landfill

1328 ENV15 To continue to deliver the Municipal Waste 23/04/2010 Morgan, Strategy, including: The first and second phases of community consultation on the wheeled bin scheme extension Tom Extending the wheeled bin scheme, in were completed and 7,860 households received wheeled bins under the expansion plan. consultation with communities;

Page 46 of 139 Completing and commencing the operation of a A decision was taken at EBM not to proceed with the current procurement of an organic waste invessel composter facility at Lamby Way treatment facility. Interim waste treatment processing arrangements are in place which will be Securing a site for a household waste recycling reviewed in line with WAG policy. An outline business case for a long term solution for organic centre in the north of the city waste treatment is being prepared. Considering proposals for the roll out of weekly Options have been considered for the location of a site for provision of a northern HWRC but to recycling schemes, in consultation with date it has not been possible to secure a site and the search will continue in 10/11. The overall communities provision of HWRC sites will be reviewed as part of the Waste Strategy development. Continuing education/awareness initiatives to improve recycling times City wide consultation on roll out of weekly recycling schemes has been completed and results published in Capital Times. The results of the consultation will inform development of the Waste Strategy.

Data modelling and best practice review of recycling awareness to improve recycling rates is continuing. Regional Capital Access Funding secured to provide compositional analysis equipment and the second phase of WAG compositional analysis results are expected in April.

Page 47 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Total carbon emission 62233 15901.3 16053.78 14663.65 14017.48 60636.21 WM/KPI equivalent [CO2 001 equivalent in T/Y] from municipal waste ñ J

The percentage of 21.28 20 20.39 20.91 22.88 25.53 22.3 Dry recycling rate shows WMT/001 municipal waste continuous improvment during (i) reused and/or year. recycled. ñ J

The percentage of 13.76 20 18.06 20.14 14.53 12.72 16.56 The green waste has seen a WMT/001 municipal waste dramatic reduction due to the (ii) composted or treated prolonged severe weather biologically in another experienced from November way. onwards. ò L

The percentage of 57.66 65 48.46 51.86 55.95 59.65 53.69 Statutory target has been met. WMT/002 bio-degradable municipal waste sent to landfill. ñ J

The percentage of 65.46 60 59.87 59.94 63.12 61.8 61.09 Performance linked to WMT/004 municipal wastes sent collection arrangements during to landfill severe weather in Quarter 4. ñ L

The percentage of 35.19 50 36.1 39.38 37.75 40.07 38.23 Performance shows continuing WMT/007 municipal waste improvement overall. This received at all indicator contributes to waste household waste minimisation rather than amenity sites that is recycling performance targets. ñ L reused, recycled or composted

Page 48 of 139 1329 ENV16 Progressing Prosiect Gwyrdd and 23/04/2010 Morgan, establishing alternative treatment for residual PQQ submissions were returned by 22.1.10. The evaluation is ongoing focussing on technical, Tom waste, including commencing the procurement legal and financial criteria. Following evaluation and approval by the Joint Committee, the process for a preferred partner (subject to invitation to participate in dialogue will be issued to the successful companies. approved funding from WAG) The heads of terms agreement for the optional site has been agreed with WAG.

Joint Scrutiny arrangements have been established.

Stakeholder engagement is ongoing and will continue to support the procurement as decisions are made.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 21.28 20 20.39 20.91 22.88 25.53 22.3 Dry recycling rate shows WMT/001 municipal waste continuous improvment during (i) reused and/or year. recycled. ñ J

The percentage of 65.46 60 59.87 59.94 63.12 61.8 61.09 Performance linked to WMT/004 municipal wastes sent collection arrangements during to landfill severe weather in Quarter 4. ñ L

Strategic Aim: Creating a cleaner city

Page 49 of 139 1330 ENV17 To implement improved enforcement action 19/04/2010 Morgan, arrangements including the introduction of 2 Two Enforcement Officers were appointed in July to address accumulated refuse in house Tom enforcement officers to address issues of frontages focussing initially in central wards. Work to date has resulted in approximately 1400 accumulated refuse in house frontages enforcement actions being implemented.

A strategy has been developed which provides a process and procedure for tackling the issue of dog fouling. The number of incidents will be recorded by ward to identify requirements based on the number of complaints received. Resources are being concentrated in areas based on need and specific signage erected in order to highlight various environmental crime issues including dog fouling, warning of the £75 fixed penalty notice. Engagement with relevant community groups has commenced as part of an education campaign.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 86.93 90 91.18 88.64 87.97 89.71 89.03 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ñ K cleanliness

The percentage of 89.44 90 88.79 88.47 93.73 79.83 87.75 Cleaner Cardiff has achieved STS/006 reported fly tipping the target. However, this is a incidents cleared consolidated indicator result within 5 working days which is affected by performance of other Service ò L Areas which carry out fly tipping response activity.

1331 ENV18 To progress the development of air quality 23/04/2010 Morgan, action plans as appropriate Review of data from NOx Monitoring in part of Newport Road suggests Declaration of Air Tom Quality Management Area (AQMA) is required. Committee report finalised and to be taken to next available Public Protection Committee for approval to declare AQMA in part of Newport Road.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 50 of 139 1332 ENV19 To adopt the Environmental Quality 19/04/2010 Morgan, Strategy A draft Local Environmental Quality Strategy (LEQ) has been prepared and will be finalised in Tom conjunction with the Waste Strategy. The Waste Strategy is planned for completion and approval by September 2010.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 86.93 90 91.18 88.64 87.97 89.71 89.03 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ñ K cleanliness

1333 ENV20 To realign cleansing services to increase 23/04/2010 Morgan, the effectiveness & efficiency of the service A review of the organisation and deployment of the street cleansing resources is progressing Tom as part of delivering efficiencies agreed to meet budget savings.

Page 51 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Removal of non 85 93 93 90 96 93 New indicator for 09/10. SC/KPI offensive graffiti within 01(a) 5 working days J

Removal of offensive 85 71 79 85 78 79 New indicator for 09/10. SC/KPI graffiti within 1 Accessibility to some locations 01(b) working day of offensive graffiti has proved problematic on occasions and this has impacted adversely on L result.

The percentage of 86.93 90 91.18 88.64 87.97 89.71 89.03 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ñ K cleanliness

1334 ENV21 To achieve improved standards of 23/04/2010 Morgan, cleanliness for the city centre Following a review of city centre cleansing arrangements, appointments to new weekend posts Tom have been made. New cleansing equipment is in use including Pedestrian Controlled Vehicles which provide increased capacity.

Additional cleansing support was provided to St Davids Partnership during initial opening in September 2009.

City Centre enforcement activities continue to be focussed on areas most affected by bins being stored on the highway, fast food and smoking related litter.

Page 52 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Removal of non 85 93 93 90 96 93 New indicator for 09/10. SC/KPI offensive graffiti within 01(a) 5 working days J

The percentage of 86.93 90 91.18 88.64 87.97 89.71 89.03 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ñ K cleanliness

1335 ENV22 To implement improved waste minimisation 19/04/2010 Morgan, programmes and schemes to reduce consumer Waste minimisation programmes will be incorporated into the new Waste Strategy. The Waste Tom packaging Strategy will be consulted on during the year and finalised by September 2010.

Page 53 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 65.46 60 59.87 59.94 63.12 61.8 61.09 Performance linked to WMT/004 municipal wastes sent collection arrangements during to landfill severe weather in Quarter 4. ñ L

1336 ENV23 To work in partnership to increasing the 23/04/2010 Morgan, number of public toilet facilities, in the city centre, Over 160 businesses were contacted as part of the WAG Community Toilets Scheme. Tom including the refurbishment of the Hayes facilities Unfortunately, only one business has signed up to the scheme and a small number of others have shown interest. Additional Council matched funding to the Community Toilet Scheme has been agreed to promote further uptake by businesses.

The Hayes facility restoration works were completed on 1st October 2009.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Progressing the development of Cardiff as a sustainable city

1337 ENV24 To agree and adopt the Local Development 23/04/2010 Morgan, Plan (LDP) Following the inspectors examining the plan raising significant reservations about the plan, Tom Council on 25th March 2010 resolved to request that the Inspectors recommend to the Assembly that the Plan be withdrawn from the examination.

NO KEY PERFORMANCE INDICATORS SELECTED

1338 ENV25 To agree & implement the Sustainable 23/04/2010 Morgan, Development Action Programme 200912, SDAP coordination and support to service areas ongoing. SA of business plans complete, Tom including; an initiative on advice to families feedback given to service areas and new format disseminated. SA/SEA work started to regarding carbon reduction Progress one or more support the Integrated Strategies process and an informal Environmental Network established. of the Council’s service areas/buildings to Level 3 SA/SEA work to support the LDP ongoing. Draft Carbon Lite Cardiff Action Plan to Executive in of the Green Dragon scheme April with a launch event in June. Fairtrade Fortnight events held February/March including a Strictly Fairtrade Tea Dance in the city centre, tea tasting, evening and speaker events.

Page 54 of 139 Sustainable Advantage e-newsletter produced for the principle of 'strong, safe, healthy and just society', understanding of SD to gather baseline info April, with targeted training offered to services where required. Fete of the Earth to be held in June in the new library. Green Dragon audit in April. Draft Environmental Management Action Plan 2010/11 in development, environmental legislation register updated. Seeking to recruit second tranche of level 3 pilots sections/services.

NO KEY PERFORMANCE INDICATORS SELECTED

1339 ENV26 To progress the Carbonlite city agenda in 23/04/2010 Morgan, conjunction with other partner organisations and Carbon Lite Working Group meeting regularly. Vision Forum workshop held January focussing Tom adoption of a medium term Climate Change Action on engagement and joint strategy. High energy user businesses joined group and next meeting Plan for Cardiff planned for May. Changing Climate, Changing Places project has identified 2 key risks of climate change and energy security to be added onto the corporate risk register. Draft Carbon Lite Cardiff Action Plan goes to Executive for approval in June. Cardiff looking to sign the EU convenant of Mayors. Appointment of Community Climate Change Pathfinder post delayed until later in 2010 due to procurement process.

NO KEY PERFORMANCE INDICATORS SELECTED

1340 ENV27 – To increase the provision of allotments in 29/04/2010 Morgan, the city by: promotion of the new policy in the LDP In view of significant reservations raised by the Inspectors at the Exploratory Meeting on 25th Tom to secure financial contributions from developers February 2010, and changes that have occurred since deposit, the Council formally requested towards provision of allotment space & that the Inspectors recommend to the Welsh Assembly Government that the LDP be withdrawn refurbishing and improving existing allotments from the examination process. The Minister for Environment, Sustainability and Housing has decided not to intervene in this matter and has not overruled the Inspectors recommendation that the plan be withdrawn. Thus Cardiff Council has now withdrawn the Cardiff LDP 2006-21 by virtue of section 66(2)(a) of the Planning and Compulsory Purchase Act 2004 (c.5).

As the LDP has been withdrawn, progress in delivering this objective will be temporarily put on hold while the Council considers it's option in respect of the LDP.

Page 55 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of 85.77 84 85.38 85.16 84.75 87.08 87.08 Annual average is 87.08% CORKPI available allotment which is an increase on the 5 land cultivated. target (84.00%) of 3.08%. The (Monthly) (Monthly) current economic climate, interest in reducing food miles ñ J and educating children is encouraging more families to take on an allotment plot and grow their own food. The provision of smaller plots due to family or work commitments has visibly improved the standard of cultivation of plots across the city. Community involvement through open days and events at allotment sites is also proving very popular.

Strategic Aim: Enhancing & protecting the built and natural environment

1341 ENV28 To review the City Centre Strategy 23/04/2010 Morgan, Opportunity to support and consolidate work on Local Development Plan, City Visioning and Tom City Centre Masterplan through a new Strategy to 2010. Report to the Executive programmed for June 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1342 ENV29 To adopt a ‘Public Realm’ manual for city 23/04/2010 Morgan, centre Document being used across service areas. Used by Strategic Planning and Environment to Tom inform S106 requests relating to development proposals.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 56 of 139 1343 ENV30 To implement the Countryside Strategy, 23/04/2010 Morgan, River Valleys Action Plan and Local Biodiversity The CCW programme has been completed for 2009/10. Under the Contryside on your Tom action plan Doorstep programme, projects have included Ramblers have produced a series of guided walks leaflets, Federation of City Farms have produced a City Orchard. Discussions have taken place regarding land ownership along the Rhymney Trail. New sign posts installed along the Rhymney. 2 guided walks leaflets produced. Completed projects included installation of a notice board, new benches along the trails, a U turn interpretation post, waymarking and signposting. The Taff Corridor Website has been developed. Working with Friends of Hailey Park on a pilot Code of Conduct. Cardiff Biodiversity Partnership meeting held in February. Biodiversity Bulletin produced in March. Cardiff Grassland Survey Project was completed. The annual Countryside Forum was held at Llandaff Rowing Club in March and 50 people attended.

NO KEY PERFORMANCE INDICATORS SELECTED

1344 ENV31 To approve and implement a series of 23/04/2010 Morgan, design guidance to improve the quality of new WAG TAN22 still awaited. Climate responsive SPG on hold until this is published. Draft Infill Tom development Development and Shopfront SPGs prepared. Currently undergoing internal and wider services area consultation.

NO KEY PERFORMANCE INDICATORS SELECTED

1345 ENV32 To establish a programme for the 23/04/2010 Morgan, implementation of the findings from the Appraisals now on line and within libraries. Enhancement programme compiled for agreement Tom Conservation Areas appraisals by Finance and Executive. Initial projects ready for implementation 10/11. Links established with Highways works and other service areas. Melingriffith work underway with bat migration on going. Liaison continues with Friends. Scope for links with LDP redraft and CADW charactertisation work under investigation. Cathedral Road signs guidance adopted, with further advice on railings on web site.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Maintaining the city's highway infrastructure

Page 57 of 139 1346 ENV33 To review the scheme prioritisation 23/04/2010 Morgan, process and criteria A highways scheme prioritisation process report has been completed which proposes the Tom procedures undertaken each year to establish a programme of schemes for traffic management and highway renewal. Final approval and communication to Members and Stakeholders to be agreed.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of streets 83.81 93.50 87.99 86.27 90.21 81.46 86.25 Although performance has HPHO11 inspected to improved from 08/09, the programme annual result has been affected by adverse weather and available staff resources ñ L in quarter 4.

Percentage of 93.86 100 100 100 100 97.5 99.24 HPHO5 d dangerous damage to pavements repaired within 24 hours ñ K

Percentage of 93.78 100 98.02 97.73 99.22 91.51 93.54 Damage increased in quarter 4 HPHO5b dangerous damage to resulting from adverse roads repaired within weather. 24 hours. ò K

1347 ENV34 To establish a strategic partner to deliver 19/04/2010 Morgan, highway operations, focusing on improving Business case to attract private sector funding into an ‘Invest to save’ project in Street lighting Tom investment high risk areas such as street lighting is under development. An options appraisal report is due for completion April ’10.

Page 58 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of street 0.87 1.5 0.59 0.64 0.87 0.89 0.75 HP19 lamps not working as planned ñ J

Page 59 of 139 Social

Strategic Aim: To secure for children & young people their entitlement to learning through improving access to and engagement with education, employment or training

1348 SO01 To improve the range, quality and 21/04/2010 Bhardwaja, accessibility of learning opportunities for all • The Cardiff Annual Network Development Plan (ANDP) for 2010-11 has been approved by Neelam learners by: implementing the learning and skills DCELLS / WAG measure so that greater choice is available within • ALL high schools met the Learning & Skills Measure targets for 2010, the first time this has the 1419 Learning Pathways been a statutory requirement and the local area curricula fully implemented. • The overall and partnership budgets to support the local area curriculum have been agreed based on an agreed formula distribution. • The synchronised Year 9 options process was completed by all high schools by 5th March 2010. • The balancing of budgets and learner choices is currently under way. • A programme of enhancing facilities to expand provision using the minor capital grant in the ANDP has been agreed by local partnerships. • The overall range of provision and therefore choice continues to expand including the introduction of Principal Learning in Creative and Media under the Welsh Bac.

NO KEY PERFORMANCE INDICATORS SELECTED

1349 SO02 – To improve behaviour of pupils in schools 20/04/2010 Bhardwaja, which will include; developing a model of good R-Time conference scheduled for June 24th 2010 for all primary schools and KS3 leaders in Neelam practice to focus on bullying prevention and secondary schools. intervention strategies supported through a Whole community initiative pilot underway in a specified area of Cardiff, involving all schools training programme within the cluster. Five key areas of concern include: a. Behaviour of children in Primary school and the escalation of this behaviour in secondary school; b. Parents; c. Behaviour towards, and from, Czech Roma pupils d. Peer groups; & e. Exclusions An action plan will be developed in partnership with schools to identify key areas of work. Three team members from CAB have been trained to deliver the Relax Kids programme, which will be piloted in the community initiative area, in the first instance. Funding has been identified to complete the final stage of train the trainers in Restorative

Page 60 of 139 Justice (RJ). Providing seven trainers in the RJ programme; assisting in rolling this out to schools and providing capacity to train teaching staff in RJ principles. Training dates for OCN course established for 2010; five confirmed dates between April 2010 and March 2011. Currently developing a database to record, monitor and evaluate 1:1 case work. Data management working group set up to identify how schools record, monitor and report incidents of bullying. Feedback received from pilot primary schools on recording forms has been positive. Specific group work programmes are being developed and piloted in community initiative area to provide additional support to identified groups of individuals.

NO KEY PERFORMANCE INDICATORS SELECTED

1350 SO03 To create guidance that will outline a 20/04/2010 Bhardwaja, systematic approach to the development of The Street Based Youth Team Operating Policy has now been fully adopted. Current levels of Neelam Community Focused Schools, specifically to: provision have been maintained with some new developments. Programmes include: Increase the provision of detached youth workers • Continued development with the Mill Road Project. and extending the opening times of youth centres • Further delivery of the Learning Coach initiative for young people NEET within neighbourhoods in east and south Cardiff. • Continuation of the Community Cohesion Programme in Cardiff South – recent focus has been concentrated on working with young people within Butetown. Activity programmes utilising the International Sports Village facilities have been particularly successful. • Increased young people involvement across Cardiff accessing the C Card Programme. • Development of a new programme with young people at Ty Bronna Homeless Residential Unit, Fairwater. • In partnership with other service areas a successful project with young people to provide a MUGA facility in North Ely. In addition the Street Based Management Team has, with young people, designed Cardiff specific leaflets for young people regarding substance misuse. Production of leaflets has been financed from external funding. The Street Based Youth Development Officer and full-time delivery staff have also presented the 1st All Wales Street Based Workers Conference. Hosted at UWIC, Cyncoed Campus during March this event invited street based workers from across Wales to come together to receive information on a range of new initiatives, share good practice and establish networks. From this conference it is now the intention to establish a Wales section of the UK Street Based Workers Federation. Extending the opening times of youth centres at times other than during school’s summer holiday periods continues on hold until additional funding within the core budget becomes available.

Page 61 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

1351 SO04 To improve school attendance in secondary 20/04/2010 Bhardwaja, schools which will include: Developing and During Q4 the attendance task and finish group has completed their round of meetings and the Neelam strengthening the “Missing Education Missing Out” draft document for improving attendance is being prepared for discussion at the summer term (MEMO) strategy to continue to improve attendance cluster meetings. Discussions have taken place regarding a restructuring of the EWS to in Cardiff’s schools, in partnership with all facilitate the delivery of the proposed new attendance strategy. stakeholders A service level agreement between the LEA and schools has been drawn up in line with the Maintained schools Partnership agreement.

NO KEY PERFORMANCE INDICATORS SELECTED

1352 SO05 To increase the number of 1619 year olds 21/04/2010 Bhardwaja, progressing into and sustaining placements in After much deliberation the Strategic Outline Case for Cardiff was submitted for consideration Neelam further education, training or employment by: by DCELLS / WAG on 29th March 2010. It will now be circulated for evaluation within DCELLS Drafting an outline plan for the 14 19 and a formal reply will be made to Chris Jones by mid-May. transformation agenda that will aim to establish a Meanwhile meetings are under way with Barry College and Coleg Glan Hafren to progress common entitlement post16 across the city with discussions on the nature of provision that the 14-19 Network wishes to see built into the “New College” curriculum and estates strategy. integrated timetable structures. Agreement has been reached with the Metropolitan Learning Conference (MLC) – the strategic group for 14-19 planning in Cardiff – to proceed with discussions involving senior curriculum managers on developing a collaborative post-16 offer in Cardiff. The outcomes of this will be covered in the reports for 2010-11.

NO KEY PERFORMANCE INDICATORS SELECTED

1353 SO06 To improve levels of engagement in learning 20/04/2010 Bhardwaja, of children and young people who are Looked During Q4 an appointment of a specialist teacher for LAC achievement has been made Neelam After, from ethnic minorities, have special Further work in literacy has been undertaken in Children’s Homes and with foster Carers educational needs or are in the youth justice Meeting have held been OMs in SLLL and Children’s Services regarding the development of a system by: Developing more robust analyses of project plan to support LAC achievement and to monitor the action plan created in response to attendance data covering: the performance of the WAO review of LAC. Work has been undertaken in provision planning for children with special educational needs to individual schools, cohorts, particular groups, lead to better learning outcomes. including vulnerable groups, and individuals, to The Ethnic Minority task and finish group has met and devised a pilot programme of target resources in schools and communities to interventions to support engagement and achievement for ethnic minority learners. support good attendance.

Page 62 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: To develop the learning experiences of children and young people to improve outcomes, success and transition to adult life

1354 SO07 To enhance the packages of support for 26/04/2010 Bhardwaja, children and young people in order that they Work has continued to promote the successful transition of pupils from Foundation Phase to Neelam achieve successful transitions and outcome at all KS1 and then KS2 through: stages by: Continuing to provide guidance on Providing continuing professional development opportunities for teachers linked specifically to effective transition action planning, monitoring the building on the principles and practice associated with the Foundation Phase through to KS1 impact of transition action plans, identifying and and KS2. In this way it is intended that children will engage with familiar strategies and approaches, such as continuous provision, linked to developing and improving their skills in a disseminating effective practice. coherent and progressive way throughout the primary stage. During the course of the year, the local authority (LA) has provided a diverse and successful range of support such as: • Specific training linked to the Foundation Phase as it continues its phased progress into Y1 and Y2 • Advice and guidance linked to both the Foundation Phase and Curriculum 2008 • Establishment of a ‘Small Schools’ pilot where six schools working together as a professional learning community have become hubs of best practice. Their work continues to inform LA advice and guidance in the areas of skills assessment materials and the development of an electronic primary skills profile • A series of innovative courses where the transmission of knowledge and understanding is further enhanced through planned visits to local schools demonstrating best practice. This work is linked directly to the Curriculum 2008 local authority documents entitled ‘Bold in Vision – Careful in Planning’ • Bespoke in-school support sessions linked to the particular needs of a school • Drop-in sessions for senior leaders with responsibility for the KS2 curriculum Over the course of the year, transition of pupils from KS2 to KS3 has been successfully supported by: • Providing advice and guidance linked to the initial LA documentation associated with what an effective three-year cluster transition plan might contain • The updating of an LA electronic pupil tracking system that will allow schools to track pupil’ s progress from KS2 through KS3 • Disseminating best practice along with advice and guidance through the KS2/3 transition co-ordinators’ termly forum meetings • Providing bespoke individual cluster-based advice and guidance where requested, particularly in the area of cross-phase moderation • Carrying out a detailed evaluation of discrete innovative KS2/3 transition projects

Page 63 of 139 implemented across the LA.

NO KEY PERFORMANCE INDICATORS SELECTED

1355 SO08 To raise standards of achievement for all 20/04/2010 Bhardwaja, learners and especially at Key Stages 3 & 4, so that Further progress is being made with a KS3 tracking system integrated into SIMS, this has been Neelam they are able to make progress against national, successfully trialled in a High School and early evaluation indicate that the tracking approaches local and their own targets by: Further developing are highly effective. Two further school will be brought into the trials during the summer term. the secondary strategy including rolling out At KS4 the percentage achieving 5 grades A*-C increased to 54%, whilst the newer measure, training to all schools; development and analysis of the Level 2 threshold, reflecting the broader range of courses now available in Cardiff rose to 59%. At A level the percentage of subject entries achieving an E or above rose slightly to data as part of selfevaluation; Developing, remain above the Wales average. Over four out of five grades awarded to Cardiff’s students implementing and evaluating intervention and were grades A, B or C support strategies for particular groups at KS3 and Schools have been provided with training to make more effective use of the new Fischer Family KS4; and supporting networking between schools Trust data and the majority of schools now use the organisation’s flexible and informative web to share effective practice. based facility. Further developments have taken place with the analysis of subject data at KS4 with Keith Hedger, and a 3 year trend analysis has been made available to schools for the first time this term. Evaluations indicate that schools make very good use of these analyses. Bespoke training has been provided for two schools The data task group has met on several occasions and good progress is being made in taking forward work to develop school profiles. The middle leaders course continues to attract around 50 participants to each cohort and the senior leadership for the 21st century course is fully subscribed for cohort 3. A comprehensive training programme continues to be provided to support schools in meeting the requirements of the review of the National Curriculum. A pedagogy initiative has been rolled out to all schools in support of the National Curriculum developments and the Secondary Learning Forum has been redirected to address issues related to reducing in-school variation. Significant work continues to been done concerning curricular planning in partnership with secondary schools. This has included work to plan further collaboration so that schools now meet the requirements of the Learning and Skills Measure from September 2010. Work has continued to refine the procedures for identifying the support needs of all schools and placing them in one of five groups. This is promoting a clearer view of the current position of all schools and the provision of earlier intervention. Work has also taken place to identify particular subject departments that are in need of additional support and monitoring

NO KEY PERFORMANCE INDICATORS SELECTED

1356 SO09 To significantly reduce the differential in 20/04/2010 Bhardwaja, achievement between groups of learners by: Significant progress has now been made on establishing baselines for measuring the progress Neelam Agreeing with all schools the data to form the basis of vulnerable learners. The Language, Literacy and Communication Strategy has focused on

Page 64 of 139 of analyses of the performance of pupils with baselining functional literacy – a significant step forward in calculating the value added from additional learning needs and build consideration additional interventions for learners who are struggling. of this data Work is also being undertaken that is contributing to the national statutory reform agenda. This involves working with other local authorities to map additional provision for vulnerable learners to enable it to be costed and its effectiveness calculated. Increasingly, the link advisors and partnership co-ordinators are working with schools to ensure that leaders and managers focus on measuring the progress of all learners. Cardiff is also working with its Special School Headteacher forums to ensure that agreement is reached on the data that is to be used to measure progress for learners in specialist provsions

NO KEY PERFORMANCE INDICATORS SELECTED

1357 SO10 To achieve an approach to partnership 20/04/2010 Bhardwaja, working which achieves excellence in planning, The Maintained Schools Partnership Agreement has now been with schools since the middle of Neelam delivering and monitoring services so as to the autumn term with a request to return a signed cover sheet by the middle of the spring term. improve outcomes, success and transitions for At the time of writing around 20 have been returned. A letter is being sent in early April to children and young people by: Developing and remind headteachers and chairs of governors of the need to send this back by return. The implementing the Maintained School Partnership content of the agreement is already being used as the framework for key areas of work linked to the Council’s duty to promote high standards. A particularly positive development has been Agreement as a key mechanism for being explicit the implementation of the requirement to review a school’s progress against the about how the Council and schools will take recommendations in its previous inspection around half-way through the inspection cycle. The forward work on the key priorities in partnership. agreement has also been the basis of developmental work to re-clarify expectations about the Council’s and schools’ relative responsibilities in respect of minority ethnic achievement, attendance and behaviour. The outcomes of this work are expected in the summer term.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: To implement the school organisation planning proposals and investment programme so as to improve the quality of learning and the learning environment (school buildings) and to reduce surplus places

1358 SO11 – To implement approved reorganisation 20/04/2010 Bhardwaja, proposals, including; a new build Ty Gwyn Special The Ty Gwyn Special School build is progressing well with the main structure almost complete. Neelam School on the “Western Learning Campus”; The Both the School and the Respite Centre will be complete for summer 2010 with occupation for amalgamation of infant and junior schools agreed September 2010. todate; The extension of Integrated Children’s Facilities across other areas of the city. The six primary school amalgamations are progressing well. Hawthorn Primary, Hywel Dda Primary, Severn Primary and Windsor Clive Primary are all complete. Works at Danescourt

Page 65 of 139 Primary and Rumney Primary are well underway with anticipated completion dates of May 2010, and September 2010.

The Executive has approved the subsequent amalgamations of Glyncoed Infant and Junior schools, and Marlborough Infant and Junior schools and plans are underway to implement the proposals from September 2011.

NO KEY PERFORMANCE INDICATORS SELECTED

1359 SO12 To develop further proposals for the 20/04/2010 Bhardwaja, reorganisation of provision in the city and the The Welsh Assembly Government has approved the closure of St Anne’s C/W Infant School Neelam consolidation and investment in school provision with effect from August 2011. in Cardiff Investments in the two Welsh Medium Secondary Schools Ysgol Plasmawr and Ysgol Glantaf are progressing well.

Bryn Celyn Primary School from September 2009 is accommodating a Welsh- medium class within the current school building; and works are progressing to design an extension to the existing building to provide both the English- medium primary school and Welsh- medium primary school with good quality accommodation on the same site from September 2011.

The Welsh Assembly Government has approved the amalgamation of Trowbridge Infant and Junior Schools on the Trowbridge Junior School site and the transfer of the WM school (starter class) currently housed at Oakfield Primary to the Trowbridge Infant School site with effect from January 2011.

Caerau Nursery closure, Caerau Infant and Cwrt Y Ala Junior school amalgamation, new Welsh- medium primary school on Caerau site- Following the Minister’s approval work has begun on looking at works required and timescales for this. The implementation date is September 2010.

Cefn Onn Primary school closure- The Minister has approved the above proposal with the closure taking effect on a phased basis from September 2010 when admissions will cease, and the school will close on 31st August 2012. The proposal will also see investment works in Llysfaen Primary, Thornhill Primary and Coed Glas Primary. Llysfaen and Thornhill are also to have nurseries established at the schools, to be implemented from September 2010.

Gabalfa Primary Welsh Medium Starter Class- The Minister approved the proposal to open a starter class from September 2010 with an admission number of 28. Pupils are currently being admitted to Ysgol Melin Gruffydd, but accommodated at Gabalfa due to lack of accommodation at Ysgol Melin Gruffydd. Permission has been granted from the Executive for officers to begin

Page 66 of 139 to discuss proposals to permanently locate a Welsh- medium primary school alongside Gabalfa Primary School, on its premises.

Llanrumney & Rumney High Schools- The WAG minister has approved the closure of Rumney and Llanrumney high schools and the establishment of a new high school on Eastern Leisure Centre site. This approval is to be noted by the Executive in May and works are now underway to progress plans for the implementation in September 2012.

Statutory notices expired and LEA responses to objections with WAG- • Canton Proposals- the notice expired on 20th July and officers submitted a report by 20th August 2009. A decision is still awaited. • Llanedeyrn High closure and relocation of St Teilo’s to Llanedeyrn site, with new Welsh Medium Secondary School proposed for St Teilo’s site. This proposal also includes the relocation of the Visually Impaired Resource base currently at Llanedeyrn to St Teilo’s- Two notices were published jointly by the LEA and the Diocese on 24th September. Objections were received and a report was been completed and submitted to WAG detailing responses to these objections on 23rd December. A decision is expected within the next 4 to 6 months.

Plans are underway to consult on nursery provision at Ysgol Glan Morfa. This will take place later in the year, and if approved will see the opening of the nursery in January 2011.

Whitchurch proposals- Subsequent to a period of consultation on proposals for the Whitchurch area that ended on 18th December 2009, and following consultation on a further modified option which emerged during the process, a report has been drafted for consideration by the Executive. This will be considered at the 8th April meeting, where the Executive will decide the way forward.

West Cardiff proposals- The Executive will consider at its meeting on 8th April the first set of secondary proposals for the West of Cardiff- the closure of Michaelston and Glyn Derw high schools, and the opening of a new Secondary school based on the existing two sites. If the Executive approves this proposal, a consultation will take place during the summer term 2010.

All works progressed via School Organisational planning take into account requirements under the Disability Discrimination Act, and other minor works are carried out as and when required at schools.

Flexibility in the supply of schools places is taken account of when considering all School Organisation Proposals.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 67 of 139 Strategic Aim: Promoting the upbringing of children in need by their families

1360 SO13 Further progress in implementation of 04/05/2010 Bhardwaja, Family Support Strategy; including continued SUMMARY OF ACHIEVEMENTS Neelam implementation of the Young Carer’s Strategy. • Development and implementation of Joint working protocol for services to Adults and services to Children • Development and implementation of Parent Participation Toolkit • Development and implementation of Parenting Framework • Development and implementation of Multi-Agency planning protocol • Development of proposals for Integrated Family Support Project Board (Vulnerable Children’s Strategy) • Implementation of new junior club for youngest of young carers • Updating of Young Carer’s Joint Protocol between Adult and Childrens Services to address transition issues from Young Carer’s to young adult carers SUMMARY OF ISSUES • Monitoring through Family Support Strategy task group and Young Carer’s Strategy group – timely progress is being made and no significant barriers anticipated RAG STATUS: GREEN

Page 68 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of Referrals 3241 939 947 831 1077 3794 Q4 2008-09 = 979 Referrals Received Q4 2009-10 shows: 1 10% increase on same period in 2008-09 30% increase on Q3 2009-10 e 2009-10 shows 17% increase on 2008-09 The percentage of 98.6 100 99.6 99.4 99.2 98.8 99.2 Performance in 2009-10 SCC/006 referrals during the shows small increase on year on which a 2008-09. Decisions on 30 decision was made referrals not recorded within 1 working day electronically by managers ñ K within a working day during the year. Decisions have since been recorded on all 30 referrals. All Wales average 2008-09 = 95.2% The percentage of 44 42.8 46.7 47.2 40.5 44.1 All Wales average 2008-09 = SCC/007 referrals during the 43.8% (a) year that were 19.6% of referrals during allocated to a social 2009-10 were allocated to worker for initial someone other than a Social ó assessment Worker for initial assessment. 35.6% of referrals in 2009-10 were closed without proceeding to initial assessment. The percentage of 27.2 24 22.3 15.3 16.6 19.6 See above. SCC/007 referrals during the All Wales average 2008-09 = (b) year that were 13.7% allocated to someone other than a social worker for initial assessment

Page 69 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 28.8 32.4 31.3 36.2 41.9 35.6 See above. SCC/007 referrals during the All Wales average 2008-09 = (c) year that did not 42.5% proceed to allocation for initial assessment

The percentage of 80 61.4 64.6 41.1 49.5 54.4 This PI is an amendment of SCC/042 initial assessments previous PI SCC/008a. Data (a) completed within 7 prior to Q1 2009-10 was based working days upon referral date; new definition is based upon initial ò L assessment authorisation date. Decrease in performance reflects the impact of increased volume of work as result of increase in referrals since Q3 of 2008-09. Managers undertake careful local monitoring to identify circumstances involving greatest risk and prioritise accordingly. Late closure during Q3 of some electronic records of assessments on which direct work had been completed contributed to this year's performance. All Wales average 2008-09 = 67.7% The average working days taken to complete initial assessments that took longer than 7 working days = 26.9.

Page 70 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average time 10 14.4 15.8 46.5 21.6 26.9 See above. SCC/042 taken to complete This PI is an amendment of (b) initial assessments former PI SCC/008b. that took longer than All Wales average 2008-09 = 7 working days to 18 working days. ò L complete

The percentage of 80 57.7 53.8 46.2 38.4 49.5 PI is an amendment of former SCC/043 required core PI SCC/009a. Data prior to Q1 (a) assessments 2009-10 was based upon core completed within 35 assessments that were due or working days overdue; new definition is ñ L based upon core assessment authorisation date. While showing some improvement on 2008-09, performance across all core assessment indicators reflects impact of increased workload since Q3 in 2008-09. Managers are monitoring carefully to support appropriate prioritisation of work and expect performance to improve in 2010-11. All Wales average 2008-09 = 60.2% The average working days taken to complete core assessments that took longer than 35 working days = 77.2. The average time 50 60 66.1 81.7 95.5 77.2 PI is an amendment of SCC/043 taken to complete previous PI SCC/009b. Data (b) those required core prior to Q1 2009-10 was based assessments that upon core assessments that took longer than 35 were due or overdue; new ñ L days definition is based upon core assessment authorisation date. All Wales average 2008-09 = 75 working days.

Page 71 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 65.2 65 64.2 64.3 61.9 58.6 62.2 Performance should be SCC/013 open cases of considered alongside (aiii) Children in need who SCC/013 (biii). have an allocated All Wales average 2008-09 = social worker 68.4% ò K 33.8% of children in need were allocated to someone other than a Social Worker. The percentage of 31.2 35 32.2 31.5 33.3 38.1 33.8 All Wales average 2008-09 = SCC/013 open cases of 25.7% (biii) Children in need who are allocated to someone other than a ò J social worker where the child is receiving a service in accordance with her/his assessment or plan The percentage of 6.9 6.6 Some improvement in SCC/016 reviews of child plans recording of CiN reviews has for children in need been achieved during the year, carried out in although this is not reflected in accordance with the the timeliness indicator. ó statutory timetable Management action in 2010-11 will seek to improve use of case planning and reviewing for CiN. Further work is required to fully embed the CiN process. All Wales average 2008-09 = 56.9%

Page 72 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 76.5 68.5 The steady rise in the numbers SCC/030 young carers known of Young Carers known to the (a) to Social Services Service reflects the impact of who were assessed. the Young Carer's Strategy and raised awareness within ò Children's Services for identifying Young Carers. The reduction in the % of Young Carers assessed is thought to be due to agencies not referring Young Carers with low levels of need who they do not perceive to meet our eligibility criteria. We will continue to raise awareness of Young Carers entitlement to be assessed irrespective of their perceived level of need. All Wales average 2008-09 = 74.7% The percentage of 74.5 94.5 The steady rise in the numbers SCC/030 young carers known of Young Carers receiving a (b) to Social Services service reflects the raised who were provided awareness in Children's with a service. Services for identifying Young ñ Carers and the increase in the range of services we provide to Young Carers. All Wales average 2008-09 = 75.9%

1361 SO14 Develop the use of special guardianship for 04/05/2010 Bhardwaja, children for whom this is appropriate SUMMARY OF ACHIEVEMENTS Neelam • Information leaflet produced • Clarification of allowance issued to relatives who are not foster carers but who choose to become special guardians • Special Guardianship Orders considered in kinship and long term fostering arrangements where appropriate • Indication that Special Guardianship Orders are increasing in number Currently 24 families

Page 73 of 139 in receipt of Special Guardianship allowances, 11 of which commenced in 2009-2010 • Template for preparing Court reports established • Review of procedures held • Development areas identified SUMMARY OF ISSUES • Further clarification needed in respect of Special Guardianship, the allowance and the procedure in relation to non fostering relatives • Evidence of children’s futures being secured • Evidence of cost effectiveness • Aspects of the legislation not yet addressed, for example, support groups • Implications for district teams with development of Special Guardianship procedure RAG STATUS: AMBER

NO KEY PERFORMANCE INDICATORS SELECTED

1362 SO15 Development of disabled children’s strategy 04/05/2010 Bhardwaja, SUMMARY OF ACHIEVEMENTS Neelam • Development and implementation of a Disabled Children’s Strategy - Project Manager appointed and in post as of 1st March 2010 • Gradual increase in the number of families receiving direct payment throughout the year • Continued monitoring to ensure requests for services are not duplicated and wherever possible, Direct Payments have replaced other services • Review of packages undertaken and evaluation of issues raised • Joint review of current contractual arrangements held with Adult Services – options are under discussion • Autistic Spectrum Disorder Strategy working group established – implications of this strategy will be incorporated in the Disabled Children’s Strategy development work • Transitions pack launched • Consultation event planned as part of improving access to information and services • Planned for a Project Manager to be appointed early in 2010-2011. For consistency, Project Manager to work closely with the Disability Strategy Manager • New Residential Respite Care Service - Building programme near completion. Anticipated opening of Ty Storrie set for 1st October 2010 in line with the opening of the new Ty Gwyn School. Parents regularly informed of progress • Regular site meetings and discussions with all planning personnel to ensure a seamless transition from the current to the new provision. • Site visits enabled the views of Community Nursing Service [as partners in the project] to be included in the development of the Service Specification RAG STATUS: AMBER

Page 74 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

1363 SO16 Continue with Implementation of 2008/11 04/05/2010 Bhardwaja, Children & Young People’s Plan SUMMARY OF ACHIEVEMENTS Neelam • Implementation is progressing with new services now being commissioned as a result of Plan implementation. • Significant new strategic initiatives, particularly those relating to child poverty and to disability, have been instigated as a result of Plan implementation • The Plan has been successfully reviewed and reported on to the Welsh Assembly Government SUMMARY OF ISSUES • Final review and reporting on the 2008-2011 Plan will be required in the next financial year. • Learning from implementation will need to be incorporated into work now underway for the Children and Young People’s Plan 2011-2014 and this should in turn be incorporated into the integrated strategic partnership planning of which the Children and Young People’s Partnership is a part RAG STATUS: GREEN

NO KEY PERFORMANCE INDICATORS SELECTED

1364 SO17 Reduce number of young people entering 04/05/2010 Bhardwaja, the youth justice system SUMMARY OF ACHIEVEMENTS Neelam • Majority of Safer Capital Fund re-commissioned and allocated with approval of Leadership Group of Safer Capital – remainder allocated to Youth Service short term / one-of projects – all successfully completed. • Appointment of new Management and Information Officer has assisted in ability to report full against new Key Performance Indicators – annual overview in progress • Children and Young People’s Partnership has agreed to fund additional Youth Inclusion Programmes for one year – projects will become integral to the developing Youth Engagement Strategy. • Triage and Anti Social Behaviour projects – collectively known as DART (Diversion and Rehabilitation Team) both live and performing well – both projects attract in excess of 30 referrals per month • Family Support Worker appointed. Post to assist with sign posting to a range of available services following assessment • Protocol between Children’s Services and Youth Offending Services ratified and agreed. Protocol under review as references to Youth Offending Service’s Safeguarding Policy are to be included

Page 75 of 139 • The overall number of First Time Entrants has reduced as expected. Results from the last two quarters indicate that the prevention projects are making an impact SUMMARY OF ISSUES • The majority of our prevention work which impacts on the numbers of children and you people entering the criminal justice system is grant funded and therefore vulnerable and at risk of funding cuts in 2011-12 RAG STATUS: AMBER

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Continue to safeguard children in partnership with other agencies though the Local Safeguarding Children Board (LSCB).

1365 SO18 Continue to improve multi agency practice 04/05/2010 Bhardwaja, through implementation of all protocols and SUMMARY OF ACHIEVEMENTS Neelam procedures and implementation of • Progress on Procedure development and implementation has met planned targets recommendations from current evaluations • Work on development of Local Safeguarding Children’s Board (LSCB) network has advanced as per plan • New Serious Case Review process is functioning well enabling more timely reviews and better project management • LSCB Business Plan work has commenced, pulling together evaluation of last years work, Self Assessment and Improvement Tool and Results Based Accountability (RBA) exercises • Steady increase in Unaccompanied Asylum Seeking Children (UASC) numbers throughout the year - implications of this are under review • As part of the realignment of services, UASC team is to be relocated across Intake & Assessment and District Teams SUMMARY OF ISSUES • Implementation of neglect protocol continues to be slowed by non-availability of staff trained to train • Shortage of capacity continues to be a barrier to progress • Home Office’s proposed Unaccompanied Asylum Seeking Children (UASC) reform programme has not been progressed – Cardiff and other local authorities awaiting response to issues raised through WLGA that includes the decision on Cardiff becoming a Specialist Authority RAG STATUS: AMBER

Page 76 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

CPR Caseload (Not 213 249 241 239 284 284 Figure does not include 18 CS CPR 4 including temporary temporary registrations for registrations) whom case responsibility is retained by their home authority. e

The percentage of 73.5 80 74.8 48.8 82.5 79.3 72.7 All Wales average 2008-09 = SCC/014 initial child protection 79.5% conferences due in This indicator is also relevant the year which were to objective SO19. held within 15 working ó L days of the strategy discussion The percentage of 78.6 82.6 All Wales average 2008-09 = SCC/015 initial core group 79.7% meetings due in the year which were held within 10 working ñ days of the initial child protection conference. The percentage of 99.2 100 100 100 98.2 99.5 99.5 4 x late reviews during the SCC/034 child protection year. reviews carried out All Wales average 2008-09 = within statutory 96.8% timescales during the This indicator is also relevant ñ J year to objective SO19.

1366 SO19 Continue to improve case management 04/05/2010 Bhardwaja, including implementation of the Public Law Outline SUMMARY OF ACHIEVEMENTS Neelam where assessment indicates legal proceedings • Permanency Panel Review focussed on consistency in reporting (of permanency plans) could be necessary to safeguard a child/children and the Panel’s process • Review of current cases held, feedback given to relevant Managers • Permanency Panel process included in the Adoption and Permanency inspection by the Care & Social Services Inspectorate for Wales [CSSIW] undertaken in quarter 3 • Outcome of Panel review and outcome and recommendations from Inspection expected in Quarter 1 2010-11. Evaluation of effectiveness to follow • Implementation of Public Law Outline - Task and Finish group established to develop practice in light of experience. Monthly meetings held to examine Care Proceedings and the

Page 77 of 139 impact of the Public Law Outline • Implementation issues assessed by Care Proceedings Panel and Court Users Group • Significant review of the Public Law Outline held by Welsh Assembly Government with a view to streamlining the process. Changes to be Implemented on 6th April 2010.Task and Finish Group to examine implications of the changes and implications for practice • Improved assessment and care planning for Children in Need and their families - Actions to improve the number of children seen at Initial Assessment stage identified • Continued focus on completion of Initial and Core Assessments within timescales • Increase in volume of referrals correlates to increase in assessments being undertaken • All cases requiring assessment for services are assessed and all situations requiring services long term are Core Assessed • Timely monitoring continues to address performance • Support to district teams strengthened by appointment of both permanent and temporary Team Managers. Training and support arranged for them as a priority • Continued implementation of Integrated Childrens System (ICS) through 2009/10 • Development of systems to ensure care plans implemented within set timeframes - progress monitored by the Looked After Children (LAC) Tracking Group and the Independent Reviewing Officer (IRO) protocol. Activities for managers generated through CareFirst as are recommendations from Child Protection Co-ordinators where there is a need to seek legal advice • All Care Plans are presented to the Matching Needs with Services Panel • Monthly performance information on initial care plans sent to Managers • Placement process requires Care Plans to be in place prior to child becoming looked after • Continued to improve engagement of children and parents in both looked after children and child protection reviews • Implementation of protocol for handling cases of neglect - training sessions and programme agreed. Workshop achieved for Managers, role out to all staff underway • Implementation of Children in Need reviews will achieve compliance to statutory requirements • Audit of reviews undertaken. Issues of consistency in recording and capacity identified • Monitoring implementation of training programme and attendance at training sessions to continue • Provision of appropriate CareFirst training - CareFirst training and support programme well established and includes provision for training of new starters. The programme to be developed to include system, practice and business process elements SUMMARY OF ISSUES • Compliance with ICS 1(c) delayed due to supplier issues • Proper implementation of ICS has not been achieved – partly due to developing backlog of problems with CareFirst / ICS interface and partly due to problems with provider of CareFirst RAG STATUS: AMBER

Page 78 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 31 80 35.4 35.4 50 42.5 40.7 Performance against this SCC/011 initial assessments indicator has a relationship (a) that were completed with SCC/007a. during the year where Performance has improved there is evidence that and remains a priority. All ñ L the child has been children who are subject to seen by the Social child protection investigations Worker are seen / seen alone if they are of appropriate age and understanding. LGDU's recent review of this indicator means that from 2010-11 children seen as part of a Section 47 investigation will count towards this indicator. All Wales average 2008-09 = 59.9% This indicator is also relevant to objective SO13. When children being seen by someone other than a Social Worker are included, the percentage of children seen rises to 60.7% The percentage of 50.1 55.9 54.9 67.5 65.2 60.7 Includes children seen by staff IA 1 initial assessments other than a social worker. that took place during See comment re: SCC/011a the year where there above. is evidence that the This indicator is also relevant ñ child has been seen to objective SO13.

The percentage of 12 14 12.8 21.2 13.9 15.5 Performance against this SCC/011 initial assessments indicator has a relationship (b) that were completed with SCC/007a. during the year where This indicator is also relevant there is evidence that to objective SO13. ñ the child has been All Wales average 2008-09 = seen alone by the 25.7% Social Worker

Page 79 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 22.2 23.8 24.6 25.1 25.1 25.1 Re-referrals are reviewed by SCC/010 referrals that are managers. re-referrals within 12 This indicator is also relevant months to objective SO13. All Wales average 2008-09 = ò 27.2%

The percentage of 98.5 100 100 100 100 100 100 Performance should be SCC/013 open cases of considered alongside (ai) Children on the Child SCC/013 (bi). Protection Register All Wales average 2008-09 = who have an allocated 99.2% ñ J social worker

The percentage of 0.7 0 0 0 0 0 0 All Wales average 2008-09 = SCC/013 open cases of 0.5% (bi) Children on the Child Protection Register who are allocated to ñ J someone other than a social worker where the child is receiving a service in accordance with her/his assessment or plan

1367 SO20 Continue work with other statutory 04/05/2010 Bhardwaja, partnerships to extend LSCB safeguarding role and Please note: Neelam to establish a more broadly based safeguarding This objective is reported through Objective SO18 (1365) 'Continue to improve multi-agency network practice through implementation of all protocols and procedures, and implementation of recommendations from current evaluations'

Page 80 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 78.6 82.6 All Wales average 2008-09 = SCC/015 initial core group 79.7% meetings due in the year which were held within 10 working ñ days of the initial child protection conference.

1368 SO21 Implement requirements of Safeguarding 04/05/2010 Bhardwaja, Vulnerable Groups Act Please Note: Neelam Progress to be reported through action ' Implementation of new Vetting and Barring Scheme (Vulnerable Groups Act) in relation to Childrens's Services' staff raised under Objective SO36 (1383) ' To implement workforce strategies for the Council's Social Care Services including a review of capacity and workloads in key areas of Children's Services'

NO KEY PERFORMANCE INDICATORS SELECTED

1369 SO22 Implement the anticipated national 04/05/2010 Bhardwaja, Vulnerable Children’s Strategy Please note: Neelam Progress to be reported through action 'Implementation of Vulnerable Children's Strategy (including proposal for a pilot intensive intervention team)' raised under Objective SO13 (1360) 'Further progress the Implementation of the Family Support Strategy; including implementation of Young Carers Strategy'

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 78.6 82.6 All Wales average 2008-09 = SCC/015 initial core group 79.7% meetings due in the year which were held within 10 working ñ days of the initial child protection conference.

Page 81 of 139 Strategic Aim: Achieve improved outcomes for children and young people who are looked after or leaving care

1370 SO23 Implementation of the Council’s Corporate 04/05/2010 Bhardwaja, Parenting Strategy SUMMARY OF ACHIEVEMENTS Neelam • Better Futures for Looked After Children’s (LAC) Project brief and mandate to improve the quality of care, health, education and outcomes for LAC in a holistic way, agreed – progress monitored by the Corporate Parenting Panel • Issues for looked after children discussed and reviewed by Corporate Parenting Panel. LAC Accommodation Services involved in presenting reports to panel in order to increase Member understanding of their responsibilities and involvement with the service and included Member visits to each of the children’s homes • Work of Project to date has focussed on the educational attainment of looked after children - health needs of looked after children to be addressed in 2010-11 • Review of RAISE funding to improve outcomes for those underachieving undertaken – RAISE grant plan agreed by Children and Schools Services and presented to Members for comment • Programme development included opportunities for employment and training for young people • Participated in Wales Audit Office Study and contributed to the post Estyn inspection action plan • Regular meetings with Schools Service introduced to consider all children who experience attendance difficulties • Process and personnel involved in Out of County consultations clarified with Schools Inclusion team and Health • Education Liaison Co-ordinator designated in each Children’s Home in line with recent legislation • New WAG funded Education Project in Foster Care – initial meeting held with Fostering Network, action plan and further meeting agreed • Leader for Learning appointed in quarter 4 • Advice and consultation for staff, children and carers provided by Looked After Children Health Care Team. They also carry out statutory heath assessments for children above the age of 11 • Revision of project brief to incorporate all action plans currently in operation planned for 2010-11 • A review on the effectiveness of the Corporate Parenting Panel to be undertaken. Report to be presented to Scrutiny early in 2010-11 SUMMARY OF ISSUES • Numbers of children achieving permanency

Page 82 of 139 • Lower levels of educational attainment • Smoking within Children’s Homes RAG STATUS: AMBER

Page 83 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 83.4 100 90.5 79.6 84.1 78.9 82.5 37 exceptions during the year SCC/001 first placements of due to failure to comply fully (a) looked after children with requirements. during the year that Management attention focused began with a care on specific areas to achieve ó L plan in place required compliance. All Wales average 2008-09 = 91.8% This indicator is also relevant to objective SO19 and SO24. For those children 80.2 100 85.2 96 92.9 89.5 90.7 All Wales average 2008-09 = SCC/001 looked after whose 93.5% (b) second review (due at This indicator is also relevant 4 months) was due in to objective SO19 and SO24. the year, the ñ K percentage with a plan for permanence at the due date The percentage of 4.9 9 13.1 2008-09 return only included SCC/002 children looked after out of county school moves for at 31 March who have statemented children. Work experienced one or undertaken during 2009-10 more change of determined full result to be ò L school, during a 9%. 2009-10 is a full return. period or periods of Placement and school stability being looked after, are key objectives of the which were not due to "Better Outcomes for Looked transitional After Children" project. arrangements, in the All Wales average 2008-09 = 12 months to 31 13.5% March. The percentage of 82.1 100 84 84.3 86.8 88.6 86 Performance should be SCC/013 open cases of considered alongside (aii) Children looked after, SCC/013 (bii). and who have an All Wales average 2008-09 = allocated social 90.5% ñ L worker All looked after child had an allocated worker at 31.03.10.

Page 84 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 17.4 16 15.7 12.6 11.4 13.9 All Wales average 2008-09 = SCC/013 open cases of 8.8% (bii) Children looked after, and who are allocated to someone other ñ L than a social worker where the child is receiving a service in accordance with her/his assessment or plan The percentage of 95.9 100 97.3 96.3 97.9 93.3 96.2 All Wales average 2008-09 = SCC/021 looked after children 91.4% reviews carried out This indicator is also relevant within statutory to objective SO19. timescales during the ó K year.

The percentage of 79.5 100 89.1 92.7 85 86.6 88.2 Compliance with statutory SCC/025 statutory visits to visits to LAC has been a looked after children priority for the Service during due in the year that the year. Use of a locally took place in developed exemplar to record ñ K accordance with statutory visits is still being regulations embedded, however it is bringing a renewed focus to the formal requirements of statutory visits. All Wales average 2008-09 = 84.0% This indicator is also relevant to objective SO19. The percentage of 64.1 57.3 Fall in performance reflects SCC/020 looked after children more rigorous compliance with who have had their definition of PI. Improvement teeth checked by a to be pursued through the dentist during the year Better Outcomes for Looked ò After Children project. All Wales average 2008-09 = 80.9%

Page 85 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 59.5 63.1 All Wales average 2008-09 = SCC/039 health assessments 80.8% for looked after children due in the year that have been ñ undertaken

The percentage of 0 44.4 Return is based on partial SCC/040 placements started information. Registration / non during the year where registration has not been the child is registered confirmed for 74 children / with a provider of young people. general medical All Wales average 2008-09 = services within 10 82.3% working days of the start of the placement The percentage 93.8 92 Data is for LAC in Cardiff SCC/022 attendance of looked schools only. (a) after pupils whilst in All Wales average 2008-09 = care in primary 93.7% schools ò

The percentage 87.7 79.9 See above. SCC/022 attendance of looked All Wales average 2008-09 = (b) after pupils whilst in 89.6% care in secondary schools ò

The percentage of 0.6 0.3 All Wales average 2008-09 = SCC/023 children looked after 0.2% (a) who were permanently excluded from school in the ñ year 1 April – 31 March

Page 86 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 7.9 8.1 All Wales average 2008-09 = SCC/023 of days spent out of 6.6 (b) school on fixed-term exclusions for children looked after who were ò excluded in the year 1 April – 31 March The percentage of 33.1 14.7 Performance is affected by SCC/024 children looked after more consistent application of during the year with a definition of indicator and will Personal Education be addressed through the Plan within 20 school Better Outcomes for Looked ò days of entering care After Children Project. or joining a new This figure includes 25 school in the year children who ended being ending 31 March looked after before their PEP was due. Without these children included, performance would have been 17.2%. The definition for 2010-11 has been updated to reflect this exclusion. Performance is also affected by delayed notifications to the LAC Liaison Team in Schools Service of children starting to be looked after or changing school. Re: PEPs required following a change of school, the school will often request additional time to enable them to get to know the child and complete the PEP comprehensively. All Wales average 2008-09 = 65.5%

Page 87 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 41.2 40.7 Performance will be addressed SCC/035 looked after children through the Better Outcomes eligible for for Looked After Children assessment at the project. end of Key Stage 2 All Wales average 2008-09 = ó achieving the Core 40.2% Subject Indicator, as determined by Teacher Assessment The percentage of 8.1 2.9 See above. SCC/036 looked after children All Wales average 2008-09 = eligible for 20.8% assessment at the end of Key Stage 3 ò achieving the Core Subject Indicator, as determined by Teacher Assessment The average external 126 155 All Wales average 2008-09 = SCC/037 qualifications point 146 score for 16 year old looked after children, in any local authority ñ maintained learning setting The percentage of 18.2 10.8 Management action in SCC/028 children looked after 2010-11 will seek to improve who had a fully use of care planning and completed and reviewing for LAC. updated Assessment Performance will be addressed ò and Progress Record through Children's Services at their third review projects. All Wales average 2008-09 = 21.3% The percentage of 91.7 100 All Wales average 2008-09 = SCC/033 young people formerly 91.8% (a) looked after with whom the authority is in contact at the age ñ of 19.

Page 88 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 93.9 86.8 All Wales average 2008-09 = SCC/033 young people formerly 89.5% (b) looked after with whom the authority is in contact, who are ò known to be in suitable, non-emergency accommodation at the age of 19. The percentage of 60.6 65 42.1 Performance reflects the SCC/033 young people formerly overall rise in unemployment (c) looked after with across Wales, but also the whom the authority is transient nature of care in contact, who are leavers who as adults make ò L known to be engaged choices about their in education, training engagement in ETE. or employment at the However, the Leaving Care age of 19. Service has made concerted efforts to work with partners (e.g. Careers Wales and Coleg Glan Hafren) to improve the range of opportunities for young people, including bespoke college courses for care leavers, and these have been primarily accessed by 16 and 17 year olds. For this reason, we would expect to see an improvement in engagement in ETE at 19 over the coming years. All Wales average 2008-09 = 48.8%

Page 89 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 26 70.1 Improvement reflects SCC/041 eligible, relevant and concerted effort by staff and (a) former relevant managers to ensure children that have compliance with completion of pathway plans as Pathway Plans. ñ required. A change in the definition of the PI has also helped to improve reported performance. All Wales average 2008-09 = 80.4% The percentage of 84.3 84.1 All Wales average 2008-09 = SCC/041 eligible, relevant and 91.9% (b) former relevant children that have been allocated a ó personal advisor

1371 SO24 Implementation of the Placement Strategy 04/05/2010 Bhardwaja, SUMMARY OF ACHIEVEMENTS Neelam • Completion of the Placements Strategy anticipated early 2010-11 • Improved volume and range of placements for LAC - partnership working through the formal tendering process being explored particularly in relation to the Enhanced Fostering Scheme • Improved efficiency of Adoption process – development of new objectives to measure the effectiveness and timeliness of adoption processes • Continued development of the South East Wales Improvement Collaborative (SEWIC). Collaborative working between South Wales Local Authorities is improving the commissioning of placements for LAC • Individual Placement Tendering - pilot project undertaken by Cardiff currently being implemented across SEWIC authorities • Development of effective processes for joint planning and funding of placements for children with complex and challenging needs continues through Operational Manager representation at meetings with Health and Education Services. The Complex Case Panel, hosted by Education, is an example where multi agency working has facilitated co-ordinated approaches to the way plans and funding streams are agreed for the more complex cases • Multi Disciplinary Team (MDT) Meetings are in place for Child Health and Disability services • Re-development of John Kane House - establishment of new children’s home is underway

Page 90 of 139 with phase one being completed. The second phase of construction and internal build will be key targets for 2010-11 SUMMARY OF ISSUES • Closure of two children’s homes • Continued development of placement and collaborative working RAG STATUS: AMBER

Page 91 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

LAC Caseload (not 520 503 510 514 530 530 Cardiff rate = 7.9 per 000 CS LAC including respite) Wales rate = 7.4 per 000 3e Increase in number of children being looked after in Q4 is due to an increase in admissions e to care during March (double the monthly average for the rest of 2009-10). This is partly attributable to the admission of 2 large sibling groups. Percentage of LAC 56.6 50 57.1 57.9 58.7 58.9 58.9 Of the 271 placements with CS LAC placements with independent sector providers, 44 Independent Sector 113 started within the last 12 providers months. Action is being taken to improve performance in ò L 2010-11 by the in-house service developing additional placement capacity particularly for those groups (for example teenagers and sibling groups) for whom greatest difficulty has been identified in obtaining placements. The percentage of 8.85 7.74 Individual Placement SCC/004 children looked after Tendering has had a positive on 31 March who impact on placement matching have had three or and thereby on placement more placements stability. ñ during the year All Wales average 2008-09 = 9.7% Percentage 84.9 85 85.5 92.6 94.2 84.5 89.2 Res 1 occupancy of local authority residential homes during the period ñ J

Page 92 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of 61.4 70 62 64.6 63.9 64.8 64.8 75% target for 2010-11 revised CS LAC children in regulated to 70%. 58 placements who are The indicator excludes those placed in Cardiff children placed in neighbouring authorities who ñ L are close to their home area and continue to attend Cardiff schools. 13.2% of the children who are not placed in Cardiff are placed within 10 miles of their home address. Planning always takes account of placement location for children. Sometimes children need a specialist placement that is not available in the city or they need to live away from their families, communities or other individuals that could present particular risks for them.

1372 SO25 – Improve the facilities for looked after 04/05/2010 Bhardwaja, children with the establishment of a new children’s Please Note: Neelam home on the site of the John Kane centre Progress to be reported through action to 'Improve the facilities for looked after children with the establishment of a new children's home on the site of the (former) John Kane Centre' raised under Objective SO24 (1371) Implementation of the Placement Strategy

NO KEY PERFORMANCE INDICATORS SELECTED

1373 SO26 – To develop and agree proposals for the 20/04/2010 Bhardwaja, provision of four new Integrated Children’s Centres The four Integrated Children’s facilities projects are being progressed with works already Neelam underway at Greenway. Adamsdown plans are out to tender. Discussions regarding Oakfield are ongoing with initial meetings regarding St Mary the Virgin and Mount Stuart to take place in 2010.

Page 93 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Ensuring that people have the opportunity to be as healthy and independent as possible in an environment of their choice as outlined in the Health, Social Care & Wellbeing Strategy

1374 SO27 To tackle Delayed Transfers of Care through 21/04/2010 Bhardwaja, the development of an additional Extra – Care The second Extra Care scheme in Cardiff is progressing on schedule. The development of this Neelam scheme scheme will enable us to meet some of the aims and objectives within the Older Peoples Accommodation Strategy which include reduced Delayed Transfers of Care (DTOC). The new scheme has been developed and built and the tender process for personal support services is to be completed by April 2010. Tenants will then to move in using a phased approach that works with Landlords, Service Users and Social Workers.

Page 94 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of adults 2 2.00 1.99 2.04 2.2 2.17 2.17 FCNI08 aged under 65 whom the authority helps to live at home ( per 1,000 adults ) with a ñ J physical or sensory disability The number of adults 2.89 2.90 2.89 2.94 2.91 2.96 2.96 FCNi09 aged under 65 whom the authority helps to live at home (per 1,000 adults ) with ñ J Learning Disabilities

The number of adults 1.19 1.20 1.22 1.19 1.22 1.2 1.2 FCNI11 aged under 65 whom the authority helps to live at home (per 1,000) adults with ñ J Mental Health problems The rate of delayed 7.47 6.72 1.16 2.84 4.35 6 6 SCA/001 transfers of care for social care reasons per 1,000 population aged 75 or over ñ J

The rate of older 42.53 44.00 42.86 43.52 45.92 47.03 47.03 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

Page 95 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The rate of older 20.36 19.50 19.91 20.12 20.23 19.57 19.57 We have maintained the SCA/002 people (aged 65 or downward trend in residential (b) over) whom the care for older people despite authority supports in increased demand for care homes per 1,000 services. ñ K population aged 65 or over at 31 March The percentage of 75.24 80 80.41 75.92 75.61 76.18 76.18 A small improvement has been SCA/007 clients with a care made this year in spite of plan at 31 March increased demand for whose care plans assessments for new users in should have been physical disability and older ñ L reviewed that were people services. reviewed during the Inconsistencies in recording year the data are being addressed.

1375 SO28 To develop a new model for domiciliary care 12/05/2010 Bhardwaja, which is based on improving telecare equipment in A new model of care has been clearly defined and significant progress has been made in Neelam homes and enabling/reabling principles developing a framework agreement for domiciliary care. The tendering process is underway for a domiciliary care contract to cover all service user groups. Electronic Time Monitoring (ETMS) for providers is intended to be part of the agreement. The principles of ETMS have been evaluated through a pilot and preparations completed for tendering for an ETMS provider. The brokerage service, set up to provide a more effective way of commissioning individual packages, has been mainstreamed and is now viewed as an indispensable component of the future model of care.

Progress on the actions linked to transforming domiciliary care:

Increase the take up of Direct Payments: The number of direct payment users has increased from 145 from the beginning of March 2009 to 162 in March 2010. There have also been improvements in the Direct Payments services, such as training for personal assistants. Joint development with the Independent Living Service has not taken place.

Mainstream provision of Telecare services and work towards single Telecare Service: Telecare has been mainstreamed and the number of users continues to increase.

Develop options for improving services to users in in-house supported living accommodation: Work has started to introduce person centred thinking in relation to the planning and delivery of

Page 96 of 139 services and the use of Inclusive Communication techniques to try to maximise inclusion of service users at all stages of all processes within the supported accommodation. Roles and responsibilities have been clarified for managers and senior support workers which will result in more time being spent on monitoring the planning, review and consistency of service delivery as well as the development of new ways of working to increase inclusion within local communities. Further improvements will be considered in line with recommendations made in the Supporting People Service Review Report dated late 2009.

Re-configure Learning Disabilities day services: A pilot project has been set up in three localities in the East of the city. The reconfiguration was to move from a predominantly segregated building based service to a more integrated and inclusive community focussed model. The project has been reviewed by twice by Dr Stephen Beyer from the Welsh Centre for Learning Disabilities, University of Cardiff both in 2008 and 2009 and has received some very positive feedback. Work has also been ongoing to introduce person centred thinking in relation to the planning and delivery of services and the use of Inclusive Communication techniques to try to maximise inclusion of service users at all stages. As the reconfiguration is only partially completed, further discussion is needed with the Commissioners and Trades Unions prior to the final implementation phase being progressed.

Continue to expand the Short Term Assessment & Response Team (START) team: Progress on expansion across all client groups is not as swift as expected. Short Term Assessment & Response Team (START) Occupational Therapists have undertaken “Training the Trainers” course in the Disabled Living Foundation. They have implemented and delivered training to over 40 carers to date. There is a rolling training programme as new carers come on board

Make arrangements for the transfer of day centres to a voluntary sector provider: Three centres were identified. One closed in February 2010 and the second was transferred at the beginning of March 2010. The third is due to close in the middle of March 2010 and to reopen in May 2010 run by Highfields Church.

Page 97 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Total number of 145 155 151 151 158 165 165 FCLI37 Adults using the Direct Payments Scheme at the end of the quarter. ñ J

The average number 34 32 32 34 31 39 33 SCA/005 of working days (a) between initial enquiry and completion of the care plan, including ñ K specialist assessments The average number 23.41 30 24.71 26.54 23.71 28.53 25.69 Improved reports for SCA/005 of working days calculating this PI were (b) between initial enquiry introduced this year, but it and completion of the remains complex to define the care plan, excluding number of working days for ó J specialist specialist assessments, which assessments may be running in parallel. The rate per 1,000 173.54 180 194.31 SCA/010 adult clients assessed during the year who are provided with electronic assistive ñ J technology as part of a package of care The percentage of 91 91 94.6 SCA/014 clients aged 65+ who (a) started to receive home care or day services during the ñ J year in less than 29 calendar days from completion of the care plan or a review.

Page 98 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

For those services not 53 53 49 SCA/014 started in less than 29 (b) days, the average number of calendar days from completion ñ J of the care plan or review to starting to provide home care or day services for clients aged 65+ The rate per 10,000 456.55 480 468.8 460.51 464.3 482.03 482.03 SCA/017 adult clients (aged 18+) supported in the community who receive a direct ñ J payment

Percentage of adults 83.4 85.0 84.3 84.43 85.08 85.23 84.77 SCAL10 aged 18-64 supported with home care services during the quarter out of the total ñ K of adults aged 18-64 with home care or care home packages Percentage of adults 61.94 62.5 63.63 64.33 64.78 68.13 65.3 SCAL11 aged 65 or over who are supported with home care services out of the total with ñ J home care or care home packages The percentage of 74.12 76 77.78 80 72.62 78.33 75.32 SCAL13 adults offered a Direct Payment of those eligible for a Direct Payment ó K

Page 99 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of service 798 1000 860 933 996 1051 1051 SCAL9 users who have been provided with Telecare assistive technology ñ J equipment.

1376 SO29 To implement the Health, Social Care & 21/04/2010 Bhardwaja, Wellbeing Strategy action plan The first six month monitoring report for 2009/10 was completed. The second 6-month period Neelam report has been requested from Advisory Planning Groups (APG) and Well Being Task Groups (WBTG) and will be collated at the end of March 2010.

Page 100 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The rate of older 42.53 44.00 42.86 43.52 45.92 47.03 47.03 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

The percentage of 79.87 81.0 83.2 SCA/003 clients, in the (b) following age groups, who are supported in the community during ñ J the year aged 65+

The number of adult 2.78 0.6 1.34 2.14 2.83 2.83 SCA/016 protection referrals (a) received during the year per 1,000 population aged 18+ e

Strategic Aim: Ensure citizens receive joined up services between Health and Social Care.

Page 101 of 139 1377 SO30 To develop multidisciplinary locality teams 21/04/2010 Bhardwaja, to ensure access to the right equipment at the right The project is ongoing, has experienced some delays due to Health restructure and Neelam time. development of the locality model, but is now being led by Cardiff and Vale University Health Board. Project Management on behalf of the 3 organisations (Cardiff and Vale University Health Board, Vale Council and Cardiff Council) is provided by Cardiff Council. All partners have indicated their commitment to the integration of Health and Social Care.

Page 102 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 75.24 80 80.41 75.92 75.61 76.18 76.18 A small improvement has been SCA/007 clients with a care made this year in spite of plan at 31 March increased demand for whose care plans assessments for new users in should have been physical disability and older ñ L reviewed that were people services. reviewed during the Inconsistencies in recording year the data are being addressed. The rate per 1,000 173.54 180 194.31 SCA/010 adult clients assessed during the year who are provided with electronic assistive ñ J technology as part of a package of care The average number 4.29 6.0 6.7 6.11 7.07 6.52 6.59 Performance in this indicator is SCA/015 of working days taken influenced by progress in the from completion of the Joint Equipment Service (JES) care plan to provision as a whole: the delivery of OT and/or installation of equipment is one part of the ò K aids/equipment service. The number of requests for equipment to the JES has substantially increased. The service is now fully integrated across Cardiff and the Vale of Glamorgan. The combined infrastructure has been reviewed, to improve performance on delivery in 2010/11. The number of service 798 1000 860 933 996 1051 1051 SCAL9 users who have been provided with Telecare assistive technology ñ J equipment.

Page 103 of 139 1378 SO31 To develop a shared care pathway for 21/04/2010 Bhardwaja, Occupational Therapy services between hospital Regular meetings have been set up between Occupational Therapist managers in Health and Neelam and community Occupational Therapist managers in Cardiff and Vale County Councils. An Interagency Occupational Therapist full day workshop has taken place, with some issues identified and actioned. A joint multi-disciplinary working party is established with the remit of hoist provision for discharge. A Joint Multi-Disciplinary working party is set up with remit of profiling bed provision for discharge.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 4.29 6.0 6.7 6.11 7.07 6.52 6.59 Performance in this indicator is SCA/015 of working days taken influenced by progress in the from completion of the Joint Equipment Service (JES) care plan to provision as a whole: the delivery of OT and/or installation of equipment is one part of the ò K aids/equipment service. The number of requests for equipment to the JES has substantially increased. The service is now fully integrated across Cardiff and the Vale of Glamorgan. The combined infrastructure has been reviewed, to improve performance on delivery in 2010/11.

1379 SO32 To establish joint mental health services for 21/04/2010 Bhardwaja, older people Progress on workstreams for this objective: Neelam Implement a support service to improve the quality of dementia care in care homes: This has been achieved by employing a dedicated care home support worker and delivering validated dementia care training to the staff of nine residential homes. A Dementia Care Guide is about to be published and will be delivered to all care homes in Cardiff.

Implement a crisis response service within the CMHT-OPs in partnership with the C&V NHS Trust: We have made a good start on this by employing a crisis response social worker and by establishing two crisis response care beds in a care home. Work is ongoing with Cardiff and the Vale university Health Board partners to further develop the service out of hours.

Page 104 of 139 Review the model of CMHT-OPs to maximise effectiveness of workforce: Work is ongoing in this respect, in that it will be influenced by the work to develop a Young Onset Dementia (YOD) service.

Develop a service model for younger people with dementia: We have contributed to the Cardiff and Vale University Health Board Business Plan for developing this service. Work is ongoing.

Develop implementation programme for the new model of day services for older people with mental health problems: The work has three phases: Phase 1 - To alter the model of current day hospital so that it becomes a purely clinical assessment and treatment service. This has been achieved. Phase 2 - To integrate the health and social care staff on two sites to provide integrated day care. This work is gathering momentum and implementation is hoped for by 2011. Phase 3 - To develop a non-specialist day service. We have completed a scoping exercise and plans for this should be clearer by 2011.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of adults 1.19 1.20 1.22 1.19 1.22 1.2 1.2 FCNI11 aged under 65 whom the authority helps to live at home (per 1,000) adults with ñ J Mental Health problems

1380 SO33 To establish integrated hospital discharge 21/04/2010 Bhardwaja, arrangements to reduce the number of Delayed Delayed Transfers for social care and choice reasons have met 2009/10 targets. Neelam Transfers of Care New Continuing Care Guidance: Guidance has been issued for consultation in February 2010, to which we will contribute.

Engage with Trust programme for roll out of Choice Framework and Protocol across all partner organisations: Implementation is somewhat patchy and the framework is to be rolled out again by the new Cardiff and Vale University Health Board.

Page 105 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The rate of delayed 7.47 6.72 1.16 2.84 4.35 6 6 SCA/001 transfers of care for social care reasons per 1,000 population aged 75 or over ñ J

The rate of older 42.53 44.00 42.86 43.52 45.92 47.03 47.03 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

The number of 413 390 67 141 200 292 292 Good progress has been SCAL3 delayed transfers of made this year on reducing the care for other reasons number of delays for reasons of choice, by the use of transitional care units and ñ J increasing residental care home capacity to cater for service users with dementia.

1381 SO34 – To realise a programme of health service 21/04/2010 Bhardwaja, improvement including proposals to modernise Contribute to the development of the locality model, as defined by the Programme for Health Neelam health and social care services across Cardiff, Service Improvement:

Page 106 of 139 including the area covered by the Cardiff Royal The Service area and other areas of the Council are fully engaged in the Cardiff Royal Infirmary Infirmary programme and are also working with Health Colleagues on the integration of Health and Social Care.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 34 32 32 34 31 39 33 SCA/005 of working days (a) between initial enquiry and completion of the care plan, including ñ K specialist assessments Percentage of adults 83.4 85.0 84.3 84.43 85.08 85.23 84.77 SCAL10 aged 18-64 supported with home care services during the quarter out of the total ñ K of adults aged 18-64 with home care or care home packages Percentage of adults 61.94 62.5 63.63 64.33 64.78 68.13 65.3 SCAL11 aged 65 or over who are supported with home care services out of the total with ñ J home care or care home packages

Strategic Aim: Improve services to vulnerable people by ensuring that there is effective workforce capacity in Council and independent services

1382 SO35 To implement a robust Social Care 04/05/2010 Bhardwaja, Workforce Development Partnership for the city SUMMARY OF ACHIEVEMENTS Neelam • Well established Social Care Workforce Development Partnership (SCWDP). • Qualification level data [achieved and working towards] and workforce information collected annually from Commissioned Service Providers. • Conference events and other communication systems add significantly to the information gathered from the Sector.

Page 107 of 139 • Training Plan based each year on the guidance set out in the Social Care Workforce Development Programme Circular and the priorities identified by Providers. • Continued expansion of NVQ Assessment Centre to offer a range of social care and management qualifications for both internal staff and staff of commissioned providers. • The Partnership continues to build upon its existing work with Coleg Glan Hafren Further Education College, by continuing to support its commitment to the Children’s Social Care Induction Framework [SCIF] Programmes and by providing an underpinning knowledge programme for managers undertaking Management Awards. • Childrens Services Service User and Carer Strategy agreed

SUMMARY OF ISSUES • Attendance at the Partnership Board meetings • Use of existing Children’s Services provider forums and local meetings to encourage engagement with the Partnership. • Delay in reporting on Achievements for 2009/10 • Delay in Implementation of Childrens Services Service User and Carer Action Plan.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of social 26.1 14 13.4 15.7 17.9 15.2 I&A = 11.0% Staff 1 work vacancies in all District = 16.3% teams Recruitment exercises continue. Anticipated appointment of staff seconded ñ to qualifying courses who are expected to graduate in summer 2010. Some vacancies unfilled on short term basis as result of management decisions. Percentage sickness 7.2 5.4 6.2 7.7 6.9 6.6 I&A = 6.1% Staff 3a for Children's District = 7.2% Services ó

1383 SO36 To implement workforce strategies for the 04/05/2010 Bhardwaja, Council social care services including a review of SUMMARY OF ACHIEVEMENTS Neelam capacity and workloads in key areas of Children’s • Progress toward the reconfiguration of assessment and care planning services affected by

Page 108 of 139 Services the budget efficiencies, pressure bids and efficiency savings exercise • Agreement to progress the role of Personal Advisor posts gave the opportunity to undertake a review of current cases of looked after children and the development of a more specialist LAC service to be discussed • Team structures strengthened by the appointment of a ‘Senior’ Service Manager at Intake and Assessment [planned to assist the reforming of other service areas] • Temporary appointment of Operational Manager with responsibility for District Teams achieved - to be reviewed in quarter 2 of 2010-11 • Workforce / workload capacity project completed. Work underway to implement outcomes and recommendations from findings • Operational Manager’s review of Case Management Models underway - will consider implications relating to the structure of fieldwork services

• Increase in number of referrals received experienced throughout the year led to an increase in the demand for assessments to be undertaken. Pressure bid submitted as a result • Agreement for new Principal Social Worker (Level 4) posts to be established. Development of role underway with adverts for 10 appointments anticipated in quarter 1 of 2010-11 • Phased introduction throughout 2009-10 of work pattern options, for example, Team Based Solutions • Team Based Solutions pilots to aid work-life balance commenced across three social work teams at different points in the year • Significant input into Internal Shared Services workshops to develop technology solutions to support the Strategic Transformational Change programme • Development of fit for purpose plan to implement People to be aware of Corporate Database (PACD) • Overall improvement with implementation of full range of Health and Safety requirements • Annual rate of sickness across Children’s Services is showing a further reduction - 2009-10 level is 6.6% SUMMARY OF ISSUES • Options for remaining teams to be explored following a review of flexible working arrangements currently in place • Evaluation of pilots • Accuracy of information on corporate database • Improving the use of Community Alarm Scheme RAG STATUS: AMBER

Page 109 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1384 SO37 To continue application of training methods 04/05/2010 Bhardwaja, including coaching/mentoring and elearning SUMMARY OF ACHIEVEMENTS Neelam • Training and Development Plan for 2009-10 produced as per the requirements in the Social Care Workforce Development Programme circular and the priorities identified by the Service Areas. • Range of training/development opportunities delivered as per the Plan, adjusted for in-year priority changes • The number of training courses delivered / commissioned is reported to the Care & Social Services Inspectorate for Wales (CSSIW) on an annual basis and are benchmarked with other Local Authorities (LAs). Our financial commitment to training compares favourably with that of other LAs in Wales. • Met contract to provide agreed number of practice placements in the current academic year

Areas of work in Adult Services:

Strengthen and further refine the management development programme: • New management development programme is being developed to support the implementation of the new structure.

Page 110 of 139 Provide in-house and external training to meet service area training needs compliant with WAG requirements and NVQ training targets: • In addition to offering generic courses, the Training & Development Unit help parts of the service develop bespoke training for specialist areas, ensuring equal weight is given to different service user groups. A way forward has been agreed to enable personal assistants to users who receive direct payment to access relevant training. An initial training programme has been agreed - once completed they will be able to access Health & Safety training which is mandatory for our own staff. In addition, the All Wales Passport Scheme will be available to all those who need to obtain the passport in 2010.

Implement the Deprivation of Liberty Safeguards (DoLS), training and advising every care home in Cardiff: • Deprivation of Liberty Safeguards (DoLS) fully implemented and coordinators appointed, working across Cardiff Council, Vale of Glamorgan Council and the Cardiff and Vale University Health Board. Training offered to all care homes.

SUMMARY OF ISSUES:

• Identification of cost effective training rooms ongoing

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Ensuring that Carers are supported effectively

1385 SO38 To develop and implement the new Cardiff 04/05/2010 Bhardwaja, Carers Policy and guidance, including; To improve Implement the Carers Emergency Card Scheme: Neelam and increase training for informal carers To • The Emergency Card Scheme was formally launched in November 2009. 64 carers have produce and distribute the Carer’s Handbook To been registered to date. Leaflets and posters have been distributed to GP surgeries, libraries develop more effective consultation with carers. and other locations.

Implement Carers Strategy Action Plan: • The Carers Strategy is still awaiting approval from the Council. The Action Plan will be based on the RBA framework and will be developed by the Carers APG

Develop and implement the new Carers Policy and guidance: • Policies will remain separate and not made into one document. All policies are available to staff on the intranet. The CareAssess form for Carers Assessments is completed and will be in use by May 2010, so that Carers Assessments can be recorded directly on CareFirst.

Page 111 of 139 Parent Carers • Issues relating to Parent Carer needs and services for disabled children are represented through Service Area OM membership on the Advisory Planning Group (APG) • Needs of parent carers are included in the Carers Strategy and action plan due to be launched in June 2010.

Page 112 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of carers 187 200 57 90 69 84 300 FCLI44 assessments completed ñ J

The percentage of 63 60 19.5 20.4 27 25 59.1 The percentage of carer SCA/018 carers of adults who offered an assessment has not (a) were offered an improved this year, but the assessment or review underlying data shows a of their needs in their substantial increase in both ó K own right during the the number of assessments year offered and the number of carers recorded. The percentage of 47.6 57.8 65.6 36.2 45.8 49.1 SCA/018 carers of adults who (b) had an assessment or review of their needs in their own right ñ e during the year

The percentage of 77.4 27.1 26.8 38.1 33.8 31.5 The results in 2008/9 included SCA/018 carers of adults who signposted services. This year (c) were assessed or we have included only re-assessed in their services directly own right during the commissioned by Adult ò e year who were Services. provided with a service The percentage of 2.9 7.7 2.1 5.3 1.4 3.6 This indicator is deleted from SCA/018 new carers of adults the national core dataset in (d) who are awaiting an 2010/11. assessment in their own right at the end of ñ e the year

Page 113 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of nights 9194 10400 3061 3049 2459 2552 11121 SCAL15 of respite care in care (a) homes arranged during the quarter ñ J

The number of 23 30 35 33 38 38 36 This indicator has a quarterly SCAL15 users/carers provided target: the average number of (b) with night sitting users per quarter is 36, services during the compared with 23 in 2008/9. quarter ñ J

The number of 76 85 88 68 87 90 83 This indicator has a quarterly SCAL15 users/carers provided target. The average number (c) with day sitting during of users per quarter in 2009/10 the quarter was 83 compared with 76 in 2008/9. The target was not ñ K met as performance was belwo target in Quarter 2.

Strategic Aim: Improving the health of citizens and reducing obesity

1386 SO39 To implement the review of charges in the 08/04/2010 Craven, Council’s leisure facilities Fees and Charges in Leisure Centres and Community Halls will rise by an average of 6% Graham W.E.F. 1st April. Where there is sufficient market demand i.e. swimming lessons, the price rise will be as much as 13%. The price rise of 6% is intended to recover the increased costs of providing the service estimated to be running at 3%.

Page 114 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of Max Card 3259 2434 3405 Annual - The result for KPI 20 members 2009/10 is 3,405 which is an increase of 971 on the annual target of 2,434. Period - The Qtr 4 result for ñ J 2009/10 has increased by 146 against the relevant previous period (Qtr 4 2008/09 = 3,259). The Increase is due to the extra promotion work carried out by STAR Leisure Centre & in particular Nicola Crimmins. The increase is also due to higher rates of unemployment as now more people fall into the MAX card criteria. Overall level of 91.5 95.8 95.86 Annual - The overall total is KPI 25 Satisfaction of Leisure 95.86% which is an increase & Play customers. against the annual target (95.8%) of 0.06%. Period - The annual figure has ñ J increased from last year by 4.36% against last relevant period (08/09 = 91.5%.) This is consistent with surveys in previous years. Previous surveys were for Culture, Leisure & Parks & this years results are for Leisure & Play Services within Direct Services & include: Sport/leisure Centres, Swimming Pools, Community Halls, Indoor Children's Play Centres.

Page 115 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

1387 SO40 To establish the citywide Physical Activity 12/04/2010 Beedham, Operational Subgroup to ensure that the Physical An Operational Subgroup has been established and the group works to deliver on a small Barbara;Cr Activity Strategy 2008/11 is delivered. number of actions that contribute to the delivery of the overall Physical Activity & Health aven, Strategy & Action Plan. Graham Reporting on the LAPA is presented to the Physical Activity & Health Steering Group each quarter, who meet next on 20th April 2010.

Page 116 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Page 117 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of visits 9534.31 11910.56 WPI Core Indicator sets - No LCS/002 to local authority sport Targets and leisure centres during the year where There is an increase against the visitor will be previous period 2008/09 ñ participating in (9534.31%) of 2,376.25 per physical activity, per 1000th population. 1,000 population Number of individuals 706 869 362 417 289 365 1433 Overall Annual result for PA 08 who take up the 2009/10 is 1,433 which is an exercise referral from increase of 564 against the their GP. target (869). Corresponding period - The ñ J Annual result has increased by 727 against 2008/09 annual result of 706. The exercise referral scheme has increased over this annual period after the evaluation to full capacity; I can anticipate a gradual increase again in numbers in the coming year. Number of 249000 42567 47056 56134 41567 187324 Annual result is 187,324 which PS003 attendances within is below target set of 249,000 Parks Outdoor Sports by 61,676. Results are low due Provision to inclimate weather conditions. L

1388 SO41 To pursue the application to the World 21/04/2010 Bhardwaja, Health Organisation for Cardiff to become a The Healthy City application was successful and Cardiff received designation at the end of Neelam designated ‘Healthy City’ October 2009. A launch event was held in January 2010 to promote the success of the application with the wider stakeholders and engage them in the development of an action plan.

Page 118 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Page 119 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of 99.08 98.8 98.06 Annual - The overall total is KPI 28 residents that think 98.06% which is a decrease that Leisure & Play against the annual target services are (98.8%) of 0.74%. important. Period - The annual figure has ò L decreased from last year by 1.02% against last relevant period (08/09 = 99.08%.) The figure has remained consistent but is slightly lower than last year. Previous surveys were for Culture, Leisure & Parks & this years results are for Leisure & Play Services within Direct Services & include: Sport/leisure Centres, Swimming Pools, Community Halls, Indoor Children's Play Centres. The number of visits 9534.31 11910.56 WPI Core Indicator sets - No LCS/002 to local authority sport Targets and leisure centres during the year where There is an increase against the visitor will be previous period 2008/09 ñ participating in (9534.31%) of 2,376.25 per physical activity, per 1000th population. 1,000 population

Page 120 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of individuals 706 869 362 417 289 365 1433 Overall Annual result for PA 08 who take up the 2009/10 is 1,433 which is an exercise referral from increase of 564 against the their GP. target (869). Corresponding period - The ñ J Annual result has increased by 727 against 2008/09 annual result of 706. The exercise referral scheme has increased over this annual period after the evaluation to full capacity; I can anticipate a gradual increase again in numbers in the coming year.

1389 SO42 – Explore options for the development of 20/04/2010 Bhardwaja, online payments system for schools, including for A project group has been identified to include representatives from ICT, SITS, Income recovery, Neelam the payment of school meals Financial Services and the DSU Catering. A number of products have been researched and a demonstration from a Welsh based company “Parent pay” was attended by the group. Representatives of the Catering team have also visited a school where the product is currently being used. The Company are well represented in a number of Local Authorities and expanding in the field of on line payments, not just for payment in respect of school meals but for all school income streams - their product currently appears to meet the majority of our specification requirements but further research and information is currently being sought in terms of data protection, support and resourcing requirements and a financial proposal from the company. A commercial proposal has been prepared by Parentpay for Cardiff Council, which is currently being reviewed by ICT and the DSU Catering. A report has been prepared by ICT and SITS outlining the Project Management, set up and configuration and training and support requirements for the system including resourcing requirements and costs. The associated costs have identified that a full tendering exercise will need to be undertaken. It is proposed that a specification of the product and service required will need to be prepared which is currently being prepared.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 121 of 139 Cardiff Connections

Strategic Aim: Empower citizens, communities and customers & improve access to and delivery of services

1264 CC01 To develop and agree a Corporate Customer 16/04/2010 Berry, Kate Services Strategy, Customer Service Standards & Work on the Connecting Citizens suite of documents is progressing well. C2C call queuing Corporate Multi Channel Access Plan so that time decreased dramatically from 29 seconds in 2008/09 to 17 seconds 2009/10, with the citizens and customers can access council number of instances where a customer call is lost falling to 3.28% (target 5%, previous year services easily 5.26%). Operating hours were also extended to 7pm (from 4:30pm) for the C2C Housing Repairs Line, which is now also available on a Saturday morning. Customer satisfaction remains high at 94%.

NO KEY PERFORMANCE INDICATORS SELECTED

1265 CC02 To procure a technology partner to develop 04/05/2010 Salter, and provide improved customer access to Council • Optimise-IT process continued through the first 3 months of 2010; TCS anticipate reporting Christine services during April and May. • The agreed Partnership Governance processes have been initiated and will be further developed as the Partnership matures. • Internal Shared Service development underway; TCS resource on site at County Hall; delivery and implementation of first module in June. • TCS resource on site for the Cardiff Innovation Centre. • Technology Transformation Team resource expected on site once OIT reporting has concluded in May.

NO KEY PERFORMANCE INDICATORS SELECTED

1266 CC03 To increase citizen focus through the 16/04/2010 Berry, Kate development of technology to integrate existing P&CCS continue to play a key role on councilwide transformational projects. The Channel front office with core services Access Stratey will underpin the use of technology in relation to customer access to council services. Email enquiries from customers into C2C has increased drastically by 53% to 389,685 and continue to be responded to within the 24 hour target. 39878 payments were successfully processed via the automated telephone touchtone system, with the average monthly number of payments increasing from 3096 in 2008/09 to 3323 in 2009/10.

Page 122 of 139 NO KEY PERFORMANCE INDICATORS SELECTED

1267 CC04 – To open a new access point for services at 16/04/2010 Berry, Kate the Central Library and to explore further options Work on the Connecting Citizens suite of documents is progressing well. Helpcentre for developing “one stop shops” performance indicators highlight an increase in the number of enquiries handled since the relocation of the face to face service to the Central Library, ie. 2009/2010 22,501 (2008/2009 = 21,121) The number of enquiries resolved at the first point of contact also rose from 91.70% 2008/09 to 98.15% in 2009/10. Customer satisfaction remains high at 94%.

NO KEY PERFORMANCE INDICATORS SELECTED

1268 CC05 –To ensure that communities have a more 16/04/2010 Berry, Kate enhanced role in decisions regarding their areas, A draft consultation document (Green Paper) has been developed which provides information through the establishment of proposals for area on options for area and neighbourhood based working in Cardiff. The document also provides based working, including consideration of an update on related policy advice that has been published by the Welsh Assembly proposals for area committees Government and details of the work that has been undertaken in Cardiff to date to establish multi-agency neighbourhood management arrangements.

The Green Paper will be considered by Council in April 2010 and will also inform a stakeholder consultation process that will be undertaken during June and July 2010. This will ensure that all Members, partner organisations and other key stakeholders from the public, private and voluntary sectors will have an opportunity to put forward their views to the Council. The closing date for submission will be 30 July 2010.

Following the completion of the consultation process, the responses will be analysed and a report will be prepared. This is expected to be considered by the Council in September 2010 and will inform any subsequent proposals on area based working in Cardiff.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient Support Services

1269 CC06 To deliver an internal shared services 05/05/2010 Lenz, Philip project, including; HR, Payroll & staff training Considerable progress has been achieved in relation to Phase 1 of this project including: (phase1) Exchequer services centre – accounts •Developed in consultation with P&OD/Payroll employees and Trade Unions an Internal

Page 123 of 139 payable/accounts receivable (Phase 2) Shared Services organisational structure including role profiles outlining the job and skills requirements of the new arrangements, a transparent transition process involving principles of slotting & matching, placement and competitive appointment, enabling the new structure to be in place from 1 April 2010. •Established communication arrangements throughout to ensure that all stakeholders were updated on progress and developments with the transition •Worked closely with the Council’s Strategic Technology Partner to develop technological solutions to support key end to end employment processes within ISS. •Developed an implementation plan for 2010 , shared with stakeholders , to ensure a managed and planned roll out of the new arrangements including training for ISS staff and Service Area managers

Page 124 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 81.22 85.00 84.99 84.65 87.3 83.87 85.15 This indicates the fourth year CFH/006 undisputed invoices of steady progress This has which were paid in 30 been achieved by Service days Areas responding to the way required for processing of ñ J invoices promptly and the initiatives the Council has taken on, for example, consolidated billing and compliance with procurement requirements. It should also be noted that this figure is not adjusted to take account of 'disputed' invoices. The percentage of 94.68 95.00 29.05 55.39 81.31 94.65 94.65 The final position for council CFH/007 council tax due for the tax is 0.03% less than last financial year which year. In the current economic was received by the circumstances this is a very authority satisfactory result. We ó J continue to take a proactive response in terms of recovery and promoting take up of direct debit which has helped to keep our collection rate up. The amount of 96.51 97.00 34.94 61.23 87.05 95.69 95.69 The final position for NNDR is CFH/008 non-domestic rates 0.82% lower than last year. received during the The current economic year, net of refunds circumstances are extremely challenging and recent ó K changes to legislation which mean that a large number of businesses pay 100% charge on empty properties has compounded the difficulties. We continue to take a proactive stance in terms of promoting direct debit uptake and claiming any eligible relief’ s but the position is likely to remain challenging next year.

Page 125 of 139 1270 CC07 To improve the management and 05/05/2010 Lenz, Philip maintenance of the Council’s vehicles that support •Fleet management IT being evaluated to ensure most appropriate package for the capture of services delivery, including; development of a financial information to ensure vehicle compliance. centralised transport team; procure a strategic •The CTS project team in place with P&OD, a Finance Officer, Project Assistant and Project partner Technical Officers. •Workshop loading redesigned , improving vehicle downtime/turnaround resulting in less hire of vehicles and waiting time along with reduced loss of non-productive hours within service areas. •Schools Education Transport savings increased via framework with an additional £400k to ensure repayment to the STCP reserve fund is achieved. •On going consultation with staff affected within service areas by the creation of the Centralisation of Transport Services. •Facilitating of a new Transport Maintenance Depot is ongoing.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Improving access and the control of information and knowledge in the Council.

1271 CC08 To implement the Information Management Berry, Kate Strategy to ensure that customers, citizens and staff have access to appropriate information when they need it

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient use of our land and property

1272 CC09 To adopt a Corporate Asset Management 04/05/2010 Salter, Strategy A revised Corporate Asset Management Plan was approved by Council in February. Following Christine the appointment of the new Corporate Property and Estates Officer in March a new strategy and framework is to be developed to more firmly embed Asset Management Planning throughout the authority.

A number of land & property initiatives were identified as part of STC. These involve the

Page 126 of 139 disposal of a number of non-operational properties, as well as the commencement of an initiative to make more efficient use of the Council’s main accommodation offices at County and City Hall, and Wilcox House and Global Link. The Corporate Property Manager will be driving these forward as part of his remit.

The current position on major outstanding property disposals to generate receipts and move towards a more sustainable asset base is: • Park Place Registry Office – Progress has slowed considerably and completion will slip into 10/11. • Former Castlefields Centre for Adults with Learning Difficulties - planning permission obtained for residential development. Also recent positive discussions for possible disposal to LHB. Wellbeing powers report prepared. • Hawthorn Junior School - approach the market for alternative developments currently under consideration. Awaiting authorisation to proceed. Community Asset Transfer initiative raised and being discussed. • Briardene - current planning application in abeyance pending preliminary negotiations for development of a community facility. • Highfield Lodge – some progress in negotiations with Vision 21 as occupiers of the adjacent land.

Page 127 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of the 4.1 5.6 CAM/001 gross internal area of (ai) the local authority’s buildings in condition category: A - Good e

The percentage of the 80.1 78.9 CAM/001 gross internal area of (aii) the local authority’s buildings in condition category: B - e Satisfactory

The percentage of the 15.6 15.4 CAM/001 gross internal area of (aiii) the local authority’s buildings in condition category: C - Poor e

The percentage of the 0.1 0.1 CAM/001 gross internal area of (aiv) the local authority’s buildings in condition categor: D - Bad e

The percentage of the 7.1 6.4 CAM/001 total value of required (bi) maintenance for the local authority’s buildings assigned to e works of priority level 1 - Urgent The percentage of the 52.3 50.4 CAM/001 total value of required (bii) maintenance for the local authority’s buildings assigned to e works of priority level 2 - Essential

Page 128 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of the 40.5 43.3 CAM/001 total value of required (biii) maintenance for the local authority’s buildings assigned to e works of priority level 3 - Desirable Percentage reduction 7.24 3 6.49 EEF/002 in carbon dioxide (a) emissions in the non domestic public building stock ò J

1273 CC10 To reduce the Council’s Carbon emissions 04/05/2010 Salter, by 60% as part of the ongoing Carbon Management Gas Automatic Meter Reading installation (AMR:) 128 of 240 gas meters requiring AMR are Christine Strategy now live on the Corona Energy website.

Electricity AMR: 365 meters now identified as requiring AMR, contract award now expected mid-May.

Salix Fund – 4 projects commissioned/committed this quarter total value of £30k. No new Energy Fund loans

Final spend on Schools in 2009/10 as follows:

Heating controls - £329k Insulation - £114k Lighting - £53k Miscellaneous - £143k

Page 129 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage reduction 7.24 3 6.49 EEF/002 in carbon dioxide (a) emissions in the non domestic public building stock ò J

Strategic Aim: Efficient partnership working

1274 CC11 To implement the ‘Proud Capital Partnership 04/05/2010 Salter, Review’ Action Plan to integrate strategic • The findings and recommendations of the Proud Capital Review have been incorporated into Christine partnership working across the City the agreed approach to develop an Integrated Partnership Strategy (IPS) which includes all of the statutory partnership plans. The new approach moves away from focussing on the separate partnership plans and will be structured around an overarching vision and 7 strategic outcome delivery plans.

• The IPS also includes a joint needs assessment, joint consultation & engagement programme and the development of a shared performance framework to ensure integration of activity to deliver citizen outcomes.

NO KEY PERFORMANCE INDICATORS SELECTED

1275 CC12 To deliver the Local Service Board’s Local 04/05/2010 Salter, Delivery Agreement Outcomes for 2009/10 (with Work is continuing in relation to the LSB applying the Results Based Accountability (RBA) Christine project activity to be agreed by the LSB Executive methodology to enable the development of an outcome based performance framework for and Proud Capital Vision Forum in April 2009) priority projects. Following agreement by all partnerships to develop the Integrated Partnership Strategy, the LDA will form a component part of the new reporting framework which will be developed using Ffynnon over the next 12 months to avoid duplication of reporting.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 130 of 139 1276 CC13 To review the LSB Scrutiny arrangements 20/04/2010 Berry, Kate At their February 2010 meeting, the LSB Executive made a commitment to multi-agency public scrutiny and recognised the need to extend the scope of scrutiny in line with the maturing of the LSB Executive and the need for scrutiny to add value. In March 2010, the LSB Executive met with the LSB Scrutiny Panel to share lessons to date and at their meeting in April 2010, the LSB Executive tasked the project team to bring final LSB scrutiny arrangements, including details of secondee and resourcing arrangements, to their meeting in June 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1277 CC14 To implement a multiagency 04/05/2010 Berry, Kate neighbourhood management model The Local Service Board’s (LSB) integrated strategies will be take forward the strategic KPI’s to measure the success of the neighbourhood management model. A dedicated senior analyst to support the Transforming Neighbourhoods Programme of multi-agency neighbourhood management has been appointed. South Wales Police have appointed a Safer Capital partnership analyst, doubling the partnership analytical capacity. Both partnership analysts, supported by the analytical research officer, will work to develop links with other Community Safety Partnerships and LSB agency analysts and will operate from Cardiff Bay police Station. WAG consulted on and is in support of creating a national framework for data sharing throughout Wales. The LSB is now looking at Phase 2 of implementation and is currently in discussion with Health, Police and others. This works needs to be taken forward as part of a corporate approach to area based working.

NO KEY PERFORMANCE INDICATORS SELECTED

1278 CC15 To agree and implement the ‘Kafka’ Action 04/05/2010 Salter, Plan to address issues relating to young people not • The Kafka/ NEET Task group continues to meet and tackle the issues that were highlighted Christine in education, employment and training (NEET) through the Kafka project including: - A successful pilot programme between Careers Wales & Culture, Leisure & Parks to provide placements for young people who are NEET - 2 successful Future Jobs Fund bids to support approx 700 work placements - Partnership working between Careers Wales and the Volunteer Bureau has been developed to offer volunteering opportunities to young people who are NEET

Page 131 of 139 - Partnership work with Coleg Glan Hafren undertaken to develop taster days for young people leaving care/ Looked After Children - Development of a city-centre 'one-stop-shop' approach where young people who are NEET can access primary mental health workers (CAMHS staff) at Careers Wales one day a week - Work to adapt and pilot the Adult Mental Health Self Harm Pathway for use with young people being taken forward. - A multi-agency protocol for sharing simple information is being developed.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient procurement & commissioning

1279 CC16 To commence implementation of a new 3 04/05/2010 Salter, year Corporate Procurement Strategy Have continued to progress the Council’s approach to Category Management to the stage we Christine have been able to commence initial pilot projects to finalise the proposed methodology. The prioritisation of the pilot projects has delayed completion of the draft Corporate Procurement Strategy until June 2010 although it is still intention to present to EBM in September 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Maximise resources for frontline services through the optimisation of charging and trading arrangements

1280 CC17 To increase the amount of revenue by 04/05/2010 Salter, £250,000 in order to make available for frontline At the end of March, additional income of £46k has been generated through new charging Christine services opportunities. The full year effect of these new income sources will be realised in 2010/11.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Improving the capability of our people & developing leadership capacity and capability

Page 132 of 139 1281 CC18 To reduce sickness absence by a further 5% 05/05/2010 Lenz, Philip •This objective was achieved for 2009/10. •Actual days lost per FTE improved from 12.60 days in 2008/09 to its current level of 11.88 days, a result which is particularly encouraging given that overall performance will have been impacted by the swine flu pandemic. This reflects the previous work carried out to revise and amend the sickness absence policy and approach to managing absence, and most crucially the efforts of managers and supervisors at all levels to manage absence and attendance in a positive way. •Significant progress has been made to reduce the percentage related to long term absence, in particular the better use of our in house Occupational Health Service in proactive case management, encouraging and supporting earlier referrals eg following 4 weeks rather than 6 weeks of absence and facilitating returns to work. Further work to analyse the reasons for absence and monitoring trends on a service area by service area basis should provide a platform for further targeted improvement in performance during 2010/11

Page 133 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of 12.6 11.98 2.44 4.95 8.44 11.88 11.88 •Council performance in CHR/002 working days/shifts relation to sickness absence per full-time as measured by FTE days lost equivalent (FTE) local for 2009/10 is encouraging authority employee and builds on the improvement ñ J lost due to sickness achieved in 2008/9 absence •The target level of improvement was achieved, with actual days lost per FTE falling by 0.72 days (compared with 2008/09 result) to its current level of 11.88 days per FTE. This is the second year in succession that the target set has been achieved which represents an overall reduction of 1.39 days per FTE The target level of improvement was achieved, with actual days lost per FTE falling by 0.72 days (compared with 2008/09 result) to its current level of 11.88 days per FTE.

1282 CC19 To complete job evaluation and propose a 05/05/2010 Lenz, Philip Councilwide pay and grading structure •Continuation of Workshop Process up to current Batch 16 – over 90% posts evaluated, with the focus now on schools based posts. •Roll out of JE process to school based staff, incorporating briefings to Management, Chairs of Governing Bodies and other Governing Body members and Cluster Group Briefings to Headteachers with over 40 briefing sessions provided to 1700 school based staff •Joint Council /Trade Union statement No.4 issued to all staff via February payslips to update on progress and timescales and 2 update briefing notes circulated to all elected members •Following extensive consultation, Job Evaluation Appeals Process agreed by EBM in July 2009 •Number of Validation Panels held throughout 2009 with a revised process which has speeded up process •Establishment of fortnightly Single Negotiating Group meeting ( comprising Senior Officers and Regional/Local Trade Union representatives) to discuss and negotiate single status terms and

Page 134 of 139 conditions and proposals for a new pay & grading structure. •Also discussions ongoing with Trade Unions on a comprehensive communication plan on the implementation of Single Status so that employees will better understand how Single Status affects them. •Training in use of Pay Modeller software and uploading of information to ensure most up to date JE information included. •Implementation of new pay & grading structure likely to be no earlier than October 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1283 CC20 To complete and implement corporate and 05/05/2010 Lenz, Philip service area workforce plans to enable the Council •Continuing to support service areas to embed the corporate workforce planning framework. to respond to future service delivery challenges •Appointment in Jan 09 to the vacant post specifically designed to progress this work. •In new Internal Shared Service structure, increased workforce planning capability and capacity as support to be available from a number of posts within the Organisational Development Team in the Centre of Expertise.

NO KEY PERFORMANCE INDICATORS SELECTED

1284 CC21 To Identify and develop our own employees 05/05/2010 Lenz, Philip to ensure the Council is able to deliver the Council’ •Initiation of programme of employment policy review concerning realignment mechanisms. s STC programme and respond flexibly to the Consultation is at various stages on comprehensive review of policies including redeployment, service delivery challenges. secondment, retraining/reskilling, in placement, voluntary secondment, flexible retirement , scheduled to be considered by EBM in summer of 2010. •Through establishment of weekly vacancy management meeting , a bank of temporary posts across the Council have been identified to facilitate future in placement of staff •Development of a communications plan as part of the Strategic Transformational Change programme to ensure stakeholders receive timely and relevant information about changes •Skills training for managers in policy implementation •Availability of in-house delivered management development nationally recognised qualifications certified through the Institute of Leadership & Management •Introduction of Institute of Leadership & Management qualification in Coaching

NO KEY PERFORMANCE INDICATORS SELECTED

1285 CC22 – To prepare for an integrated Equalities 05/05/2010 Lenz, Philip Scheme by strengthening and consolidating Key achievements have included: existing strand specific work on equality and

Page 135 of 139 diversity relating to race, gender, age, sexual •produced the Council’s first “Forward Plan for Equalities” to explain to Council officers, orientation, disability, religious and nonreligious Members and citizens the priorities the Council had set for delivering equality and diversity belief, and languag through its work

•Produced an “Equalities Annual Report for 2009/10” in November 2009, reviewing the major themes prioritised and successes achieved on the Council's equalities initiatives during the year

•In partnership with the City's Equality and Human Rights Network, held a conference in November where different equalities groups and communities contributed to the review the Council's three public sector equality duties on race, disability and gender, and to considered ideas around belief, age and sexual orientation to be incorporated into a new single equality scheme

•Re-launched the Council’s Strategic Equalities Group under the chairmanship of Councillor Judith Woodman, boosted by the addition of the Council's two Corporate Directors and three extra Chief Officers

•Introduced a mandatory new ILM Level 2 Equality and Diversity Awareness programme which all Senior Managers will attend on a three yearly basis.

•Re-energised the Older Person's Ethnic Minority Council into a new group called CEME (Cardiff Ethnic Minority Elders).

•The Council’s Access Focus Group was shortlisted in the 2010 “Proud our People Awards” in the “Outstanding Contribution to the Community” category

•Contributed to a multi-agency campaign to combat racial hatred in the City

•Achieved 75th place in the coveted Stonewall “Top 100” employers, and the Council’s LGBT Employee Group won an “Outstanding Network Group” award in the Stonewall Workplace Equality Index

•Organised a major International Women’s Day conference on 9 March 2010, in partnership with Wales Assembly Government and South Riverside Community Centre

•Continued to support the development of a number of employee equality groups

Page 136 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 4.26 4.25 4.44 4.45 4.53 4.64 4.64 It is encouraging to note that CHR/004 local authority the target of 4.25% has been employees from achieved, by securing actual minority ethnic level of 4.64% .Whilst this is communities. positive, this should be seen ñ J in the context of restricted advertising arrangements where external filling of posts will only apply to certain parts of the Council.

In relation to the existing workforce, the Employee Equality Monitoring survey, which was circulated via November's employee newsletter, achieved a disappointing response rate. Consequently, avenues will be explored during 2010/11 to ensure that this data is collected as comprehensively as possible. This will include reviewing the potential of using Employee Self Service, being introduced as part of Phase 1 implementation of Internal Shared Services, to collect the data.

Page 137 of 139 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 1.25 1.5 1.23 1.22 1.2 1.19 1.19 Unfortunately, the target of CHR/005 local authority 1.50% of the workforce employees declaring identifying as disabled has not that they are disabled been reached with 1.19% under the terms of the being the actual achieved. ò L Disability Whilst the restricted Discrimination Act advertising arrangements are 2005 likely to again have had an impact on these figures and a poor response to the Employee Equality Monitoring survey in November, further work needs to be done to accurately capture data in relation to the existing workforce. Please see comments above in relation to Employee Equality Monitoring exercise.

1286 CC23 To ensure equality between Welsh and 05/05/2010 Lenz, Philip English languages by actively promoting and •Revised the Council's Welsh Language Scheme 2009-2012, approved by full Council in June supporting (the use of) the Welsh language through 2009 and the Welsh Language Board in July 2009. the implementation of the Council's 2009/12 •Prepared and approved the Council's first ever Welsh Language Skills Strategy to be Linguistic Skills Strategy and associated action implemented from April 2009 - 2012. plan •Prepared, approved and submitted the Annual Monitoring Report on implementation of the Council's Welsh Language Scheme to the Welsh Language Board. •Provided Welsh Language Awareness training to 675 members of staff to date •Offered a flexible package of corporately funded Welsh language training to all frontline staff. 48 members of staff have been trained to a specific level in the last year. •Assessed main receptions and C2C posts for linguistic requirements and designated posts Welsh 'essential' accordingly. •Reported progress to the Young People's Scrutiny Committee and information relating to the Council's Provision of Play through the medium of Welsh, as a result of which some key recommendations were made including designating all Council posts as Welsh 'desirable' as a minimum. •Promoted and raised awareness of the requirements of the Scheme and Strategy amongst service areas by attending Chief Officers, OM and Welsh Language Coordinators meetings and issuing a monthly Welsh Language Briefing Note to be circulated within all service areas.

Page 138 of 139 •Provided bilingual greeting training and recorded bilingual answerphone messages to all service areas free of charge

NO KEY PERFORMANCE INDICATORS SELECTED

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