2009-10 Annual Report

The Canadian Council on Rehabilitation and Work One Yonge Street, Suite 1202 Toronto, ON M5E 1E5

Annual 2009-2010 Report Message from the Chair of the Board of Directors and the President and CEO Recognizing that work, working life and the workplace have a significant impact on the physical, mental and social well being of Canadians with disabilities and their families, the CCRW continues to address issues of the work environment.

As our Annual Report will attest, results achieved in employment programs through the provision of high-quality, customized skills development programs and services are making a difference in helping employers achieve an inclusive workplace while enabling persons with disabilities to become full, Mission Statement productive members of society. Over the past four years working our Business Development Strategic Plan has provided the CCRW The Canadian Council on Rehabilitation and Work is a Canada-wide new economic opportunities and growth in organizational programs and services. Key strategies network of organizations and individuals. Our mission is to promote supported the Board of Directors and staff with direction for achieving our market focus, entry into and support meaningful and equitable employment of people with new target markets and support in the evaluation of our effectiveness with each of our activities. This disabilities. As innovators and agents of change, we build partnerships, business model has allowed CCRW to align our infrastructure to further support the person with a disability and employer during each phase or stage of the employment life cycle. develop skills, share knowledge and influence attitudes. CCRW programs and services provide opportunities for persons with disabilities to “work in the real world”. This focus helps reduce barriers to employment while empowering participants to make in- formed choices about further education, career development, and skills enhancement. Supporting access to education, providing supports for training programs, making job accommodation services available and offering job seekers and employers adequate information leads to enhanced employability.

The design of CCRW programs and services has flexibility which provides for the adjustment to the needs of persons with any type of disability, any level of literacy and numeracy, and, any extent of work experience. Creating innovative approaches using our high-quality standards leading to the employment of persons with disabilities will provide opportunities and challenges as we move forward in 2010-11.

We extend our appreciation and thanks to the members of the Board of Directors for their leadership and support, to CCRW staff for their work in embracing the strategies for success and to our funding agencies and stakeholders for continued financial support. This combined synergy affirms that persons with disabilities have abilities enabling successful employment.

Carole J. Barron Jacki Challenger

2 Message from the Chair of the Board of Directors and the President and CEO Recognizing that work, working life and the workplace have a significant impact on the physical, mental and social well being of Canadians with disabilities and their families, the CCRW continues to address issues of the work environment.

Carole J. Barron Jacki Challenger

2 Employment Services Workplace Building Employment Partnerships: Inclusion Program The Skills Training Partnership (STP)®

A complete employment service for job seekers with disabilities including employment counsel- Employment Solution ling while developing client self-marketing skills. CCRW ES staff develop and maintain partnerships within the southeast region Online Employment Tool for Employers, Community Agencies, and Job Seekers with Disabilities of New Brunswick. These partnerships include the business community, different In December 2009, CCRW launched a new initiative, Building Employment Partnerships (BEP). levels of government, local agencies, or- Working with community agencies and employers, BEP is a national collaborative project, funded ganizations and educational and training by the Government of Canada Social Development Partnership Program ― Disability Component. partners. Through this project the existing ‘effective practices’ CCRW STP® will be revised and provided as an on-line employment resource tool to support the employment of persons with disabilities. Staff support employers and help them stay ahead of the competition in diversifying the work- The STP® model assists employers in hiring qualified job seekers with disabilities and provides place by recruiting qualified job seekers which are skills and experience to individuals with disabilities facing barriers to employment. This tool will be the right match for each workplace culture. available by September 30, 2011 and will be offered free of charge.

I began my CCRW experience under less than They were very proactive in contacting ideal circumstances. I had recently dropped out employers, which worked well for me since I of university, had little relevant work experience, found it difficult to engage new people for the Background: no post secondary education and had recently first time. After only 3 interviews, I had great From 1995 – 2001, the CCRW been diagnosed with Asperger Syndrome success and attained a temporary 3 month job managed STP® projects across which made it difficult for me to market myself on a government subsidized wage program Canada with over 400 persons with to employers. Employers immediately saw which then turned into a nearly year long job. disabilities entering the Canadian those factors as red flags and I cannot fault My position at the City of Moncton utilizes my workforce. The success rate is 83% anyone for looking at my resume and swiftly skills perfectly. I have been extended 3 times employment retention. brushing it aside. My resume appeared lacking past my initial contract. It’s provided me with compared to those of others but even though a new sense of determination of optimism for I felt confident in my abilities and work ethic, I future employment prospects along with viable still remained behind the majority of the people work experience. applying for jobs. Daniel Johnston CCRW provided me with a great chance to Moncton, NB succeed in attaining a job. They started by Success Story helping me with career exploration by reducing the clutter of jobs that I had no interest in Statistics 2009-10: or thought I had no chance of succeeding Client Intakes 73 in. Basically, they helped narrow down my Full time/Part Time Employment 38 search to realistically achievable positions and Returned to School 19 positions I’d be interested in. Work Trials/Targeted Wage Subsidy 12 PARTNERSHIPS - EMPLOYMENT - DIVERSITY - GROWTH - SOLUTIONS - SUCCESS 3 4 The Royal Bank of Canada (RBC) has contracted CCRW JAS® since early 2002. On February 8, 2010 marking the 1000th case milestone, the partnership between the two organizations was celebrated at Job Accommodation Service (JAS)® an event hosted by RBC. At the event, Debbie Pawelczyk, RBC Advisor, Workplace Accommodation for Canada, noted, “RBC values diversity and wants to be more representative of the communities in which we operate. We have been working collaboratively with the Canadian Council on Rehabilitation and Work since 2002 Supporting employers in a wide range of organizations, to achieve diversity initiatives and barrier-free to achieve this goal and meet the accommodation needs of employees with disabilities.” workplaces using effective and successful workplace accommodation solutions and consultations is a goal of the JAS®. Providing effective and timely accommodations meets the needs of employees, At RBC we recognize that every- promotes successful recruitment initiatives and employee retention. one's needs are unique and must be looked at on a case-by-case basis. Maintaining its high standard of quality service delivery to its long-time clients, who in their corporate Accommodation might involve adap- diversity strategy have made JAS® their partner, is a key priority. This includes Scotiabank, Royal tive technology for an employee who Bank of Canada, TD Bank Financial Group, Agriculture and Agri-Food Canada, and HSBC Bank has a visual disability or, a disability Canada. Other JAS® clients include, The Department of Justice, Health Canada, The Canadian that limits manual dexterity. Installing Food Inspection Agency, The Hospital for Sick Children, The Department of Fisheries and Oceans, a paddle on a door to make the office Direct Energy, and Great West Life. wheelchair accessible or assisting an employee who requires Wheel-Trans to get to work. Other accommodations have included adjusting performance targets or enlisting the help of a job coach. Referals Average 2009-2010 417 Adam is a senior account manager at RBC site evaluation, the assessor made recom- number of files with a learning disability, which affects his mendations for adaptive technology, such 2008-2009 378 per month cognition. Adam's condition makes written as ‘text to speech’ software; additional time % increase 10% 200 communication a challenge, which has re- to complete work; as well as strategies that sulted in errors being made in the workplace. could be utilized to reduce errors in work. Notable Achievements: Adam also felt that his learning disability im- By being engaged in this process, both Adam pacted his organizational and time manage- and his manager were exposed to ways that ment skills. He was spending a lot of time learning disabilities could be accommodated • Development and design of an “Employee Accommodation in the office trying to compensate for the dif- in the workplace. Upon follow up, the accom- Manager Toolkit” for the Ministry of Community and Social Services- ficulties he was facing. Concerns were also modations were said to be very beneficial, Accessibility Directorate of Ontario to promote accessibility and raised by Adam’s manager who felt that the specifically recommendations for adaptive inclusion quality of work was being compromised. technology which greatly helped to enhance JAS® was contacted to conduct an assess- Adam’s performance. Adam was eventually • Presentation and participation at the Canadian Association of ment to ensure that the employee’s needs awarded a Silver Medal for his achievements. Occupational Therapists in June 2009; were addressed. At the time of the assess- Due to RBC’s commitment to being a leader • Workshop on job accommodation and adaptive technology to a group Success Story ment, Adam and his manager were unaware in diversity and inclusion in the workplace, a of employers of Brant, Brantford, Haldamin, and Norfolk communities of what types of strategies or adaptive tech- supportive environment is available where hosted by AbilitiesFirst in February 2010. nologies available to help Adam as they had employees are able to thrive and succeed in never been involved in the accommodation the workplace. process before. Upon completion of the on- 5 6 The Royal Bank of Canada (RBC) has contracted CCRW JAS® since early 2002. On February 8, 2010 marking the 1000th case milestone, the partnership between the two organizations was celebrated at Job Accommodation Service (JAS)® an event hosted by RBC. At the event, Debbie Pawelczyk, RBC Advisor, Workplace Accommodation for Canada, noted, “RBC values diversity and wants to be more representative of the communities in which we operate. We have been working collaboratively with the Canadian Council on Rehabilitation and Work since 2002 Supporting employers in a wide range of organizations, to achieve diversity initiatives and barrier-free to achieve this goal and meet the accommodation needs of employees with disabilities.” workplaces using effective and successful workplace accommodation solutions and consultations is a goal of the JAS®. Providing effective and timely accommodations meets the needs of employees, At RBC we recognize that every- promotes successful recruitment initiatives and employee retention. one's needs are unique and must be looked at on a case-by-case basis. Maintaining its high standard of quality service delivery to its long-time clients, who in their corporate Accommodation might involve adap- diversity strategy have made JAS® their partner, is a key priority. This includes Scotiabank, Royal tive technology for an employee who Bank of Canada, TD Bank Financial Group, Agriculture and Agri-Food Canada, and HSBC Bank has a visual disability or, a disability Canada. Other JAS® clients include, The Department of Justice, Health Canada, The Canadian that limits manual dexterity. Installing Food Inspection Agency, The Hospital for Sick Children, The Department of Fisheries and Oceans, a paddle on a door to make the office Direct Energy, and Great West Life. wheelchair accessible or assisting an employee who requires Wheel-Trans to get to work. Other accommodations have included adjusting performance targets or enlisting the help of a job coach. Referals Average 2009-2010 417 Adam is a senior account manager at RBC site evaluation, the assessor made recom- number of files with a learning disability, which affects his mendations for adaptive technology, such 2008-2009 378 per month cognition. Adam's condition makes written as ‘text to speech’ software; additional time % increase 10% 200 communication a challenge, which has re- to complete work; as well as strategies that sulted in errors being made in the workplace. could be utilized to reduce errors in work. Notable Achievements: Adam also felt that his learning disability im- By being engaged in this process, both Adam pacted his organizational and time manage- and his manager were exposed to ways that ment skills. He was spending a lot of time learning disabilities could be accommodated • Development and design of an “Employee Accommodation in the office trying to compensate for the dif- in the workplace. Upon follow up, the accom- Manager Toolkit” for the Ministry of Community and Social Services- ficulties he was facing. Concerns were also modations were said to be very beneficial, Accessibility Directorate of Ontario to promote accessibility and raised by Adam’s manager who felt that the specifically recommendations for adaptive inclusion quality of work was being compromised. technology which greatly helped to enhance JAS® was contacted to conduct an assess- Adam’s performance. Adam was eventually • Presentation and participation at the Canadian Association of ment to ensure that the employee’s needs awarded a Silver Medal for his achievements. Occupational Therapists in June 2009; were addressed. At the time of the assess- Due to RBC’s commitment to being a leader • Workshop on job accommodation and adaptive technology to a group Success Story ment, Adam and his manager were unaware in diversity and inclusion in the workplace, a of employers of Brant, Brantford, Haldamin, and Norfolk communities of what types of strategies or adaptive tech- supportive environment is available where hosted by AbilitiesFirst in February 2010. nologies available to help Adam as they had employees are able to thrive and succeed in never been involved in the accommodation the workplace. process before. Upon completion of the on- 5 6 “Expanding Partnership” Partners for Workplace Inclusion Program (PWIP) Elsipogtog First Nation, Big Cove, NB PWIP is a client-centred program for persons with disabilities, developed by the CCRW and funded by Opportunities Fund, Government of Canada. Staff work with employers and In 2009, CCRW established a new partnership with more. Mike points out he is still working on believ- community based organizations to enhance Elsipogtog Economic Development, New Bruns- ing in himself. employment opportunities, and provide wick. With a population of 2800, Elsipogtog is the individual, case managed support and largest First Nation Reserve in New Brunswick and When Mike started looking for work he always assistance to persons with disabilities. the second largest in Atlantic Canada. looked in the direction of work with computers or Staff support the identification of career in a call centre. This held no inspiration for Mike. goals, improved pre-employment skills and The “Customer Service Essential Skills” (CSES) Curtis White, the Project Coordinator pushed and overcoming barriers faced in obtaining, launched the partnership project for First Nation supported Mike to do what he really wanted to do. maintaining and retaining employment. persons with disabilities. The project mandate was to prepare the participants for employment and fur- Since the CSES, Mike has enrolled in the 40 week Eligible persons with disabilities receive ther education opportunities. Motorcycle Repair Program with New Brunswick enhanced pre-employment skills through Community College, Moncton. opportunities for training, targeted wage Mike Lantz, a single dad with 4 children and a resi- subsidies, work trials and job shadows dent of Elsipogtog, is one of the successful partici- and other work related support designed pants of the CSES project. Mike has given permis- to help secure meaningful and equitable sion to share his story of success. employment. Persons with disabilities develop individual vocational plans to In 1981, Mike was struck by a car and life changed achieve their career needs. PWIP staff for him. He spent 16 months in rehabilitation learn- provide professional support to community ing to adjust to his new life as a person with a dis- and business partners, enabling barriers in ability. “The adjustment to being in a wheelchair the workplace to be reduced and eliminated. was hard, I was used to working with my hands, and I was used to hard work.”

Once Mike returned to work, he moved around from job to job just making ends meet. He had to look after his kids, pay bills and survive.

Mike joined the CCRW CSES project for one rea- son - it offered him more money than he was mak- Statistics 2009-10 PWIP Offices ing at the time. “I still had to make money but now I Mike reflects, “I came into the program for the had instructors and friends in the project telling me money and it turned out to be my first step to a ca- Total clients served: 621 St. John’s, NL I could do more, I just needed to believe in myself reer. I have become more confident, more social Full/part-time employment: 189 Saint John, NB as well adjust my attitude.” and positive. I still am nervous. I still struggle to Returned to School: 14 Winnipeg, MB make ends meet, but I do see good things happen- Mike’s life was changing and he was scared. He ing. I am glad I went to the information session Skills Enhancement: 73 Saskatoon, SK stuck with it even when he wanted to quit. He cred- about the project, I look forward to the next step in Targeted Wage Subsidies: 24 Burnaby, BC its his success to people who believed he could do my career.” Work Trials: 23

7 8 “Expanding Partnership” Partners for Workplace Inclusion Program (PWIP) Elsipogtog First Nation, Big Cove, NB PWIP is a client-centred program for persons with disabilities, developed by the CCRW and funded by Opportunities Fund, Government of Canada. Staff work with employers and In 2009, CCRW established a new partnership with more. Mike points out he is still working on believ- community based organizations to enhance Elsipogtog Economic Development, New Bruns- ing in himself. employment opportunities, and provide wick. With a population of 2800, Elsipogtog is the individual, case managed support and largest First Nation Reserve in New Brunswick and When Mike started looking for work he always assistance to persons with disabilities. the second largest in Atlantic Canada. looked in the direction of work with computers or Staff support the identification of career in a call centre. This held no inspiration for Mike. goals, improved pre-employment skills and The “Customer Service Essential Skills” (CSES) Curtis White, the Project Coordinator pushed and overcoming barriers faced in obtaining, launched the partnership project for First Nation supported Mike to do what he really wanted to do. maintaining and retaining employment. persons with disabilities. The project mandate was to prepare the participants for employment and fur- Since the CSES, Mike has enrolled in the 40 week Eligible persons with disabilities receive ther education opportunities. Motorcycle Repair Program with New Brunswick enhanced pre-employment skills through Community College, Moncton. opportunities for training, targeted wage Mike Lantz, a single dad with 4 children and a resi- subsidies, work trials and job shadows dent of Elsipogtog, is one of the successful partici- and other work related support designed pants of the CSES project. Mike has given permis- to help secure meaningful and equitable sion to share his story of success. employment. Persons with disabilities develop individual vocational plans to In 1981, Mike was struck by a car and life changed achieve their career needs. PWIP staff for him. He spent 16 months in rehabilitation learn- provide professional support to community ing to adjust to his new life as a person with a dis- and business partners, enabling barriers in ability. “The adjustment to being in a wheelchair the workplace to be reduced and eliminated. was hard, I was used to working with my hands, and I was used to hard work.”

Once Mike returned to work, he moved around from job to job just making ends meet. He had to look after his kids, pay bills and survive.

7 8 British Columbia 1. Employer of the Year: Internet Lightspeed Communications, Jason Milne PWIP Award Recipients for 2009-10: 2. Most Supportive Manager: Westcoast Outfitters Ltd, Natalia Bouvier 3. Most Supportive Employer: Uncle Fatih’s Pizza, Fatih Ilcin Newfoundland & Labrador 4. Most Hiring’s: Visible City Painting and Decorating, Glenn Slavens 1. Most Supportive Managers: Janice Glasco & Raymond Porter, RJ’s Janitorial Services 5. Most Supportive Training Provider: BC Centre of Ability, Aaron Wilson 2. Most Supportive Large Employer: The Canadian Coast Guard 6. Occupational Therapist Award: Wade Repta 3. Most Supportive Small Employer: The Town of Flatrock 7. Employment Retention Award: Patrick Maika 4. Most Supportive Training Provider: Keyin College 8. Most Eager Job Seeker Award: Milwanie Mones 5. Most Hiring’s of PWIP Clients: Professional Warehouse Demonstrators 6. Employment Retention Award: Stephen Boyd, Department of Fisheries and Oceans 7. Employment Retention Award: Linda Janes, Jacques Whitford-Stantec Former PWIP client trains current 8. Extra Mile Award: Helen Flynn, Department of Fisheries and Oceans PWIP client at Home Depot Saskatchewan 1. Accomodating Employer of the Year - Insightrix Research, Inc 2. Service Provider Partner of the Year - Fitzpatrickès Occupational Therapy Ted Cunningham came to PWIP in the summer This gave him the opportunity to keep busy while 3. Training Partner of the Year - A Saskatoon YWCA Computer Lab of 2009 with the hopes of finding employment in searching for employment and to give back to 4. Job Seeker of the Year - Alyssa Wagner an area which would allow him to work with his his community. In January 2010, PWIP set up hands. PWIP staff worked with Ted to develop a three week work trial for Ted at Home Depot. a cover letter and put the finishing touches on Ted spent his work trial learning from former cli- an already pristine resume. In an effort to fur- ent, Rick Williams. Rick took pride in showing ther develop his skills, Ted took a Forklift Safety Ted the ropes and instilling the importance of a Training Course through All Lift Truck Training job well done. Ted performed exceptionally well which was paid for by PWIP. In addition to train- and Home Depot hired him after his successful ing, the PWIP team worked with Ted to develop completion of the work trial. Rick has since been interview skills. The team also set up a work trial promoted to Store Greeter and Ted has taken for Ted at the Habitat for Humanity Re-Store. Rick’s former position as Lot Associate.

Manitoba 1. Most Supportive Employer : TD Canada Trust - Kim Grant 2. Most Cooperative Training Facility : The Academy of Learning- Terry, Dave, Karen Taylor 3. Positive Job Seeker : Nancy Cyr

New Brunswick 1. Most Supportive Small Employer-Rocky Mountain Chocolate FactoryMcAllister Place, Saint John 2. Most Supportive Large Employer-Kennebcasis Market, Atlantic Superstore-Rothesay 3. Most Supportive Non-profit Employer-The Salvation Army, Saint John 4. Continuous Supportive Employer-The Home Depot, Saint John 5. Supportive Partnership-Mental Health Recovery Services, Saint John 6. Employment Retention Award-Rick Williams, former PWIP client, Home Depot 9 7. Most Dedicated Job Seeker-Amanda Moss, PWIP client 10 British Columbia 1. Employer of the Year: Internet Lightspeed Communications, Jason Milne PWIP Award Recipients for 2009-10: 2. Most Supportive Manager: Westcoast Outfitters Ltd, Natalia Bouvier 3. Most Supportive Employer: Uncle Fatih’s Pizza, Fatih Ilcin Newfoundland & Labrador 4. Most Hiring’s: Visible City Painting and Decorating, Glenn Slavens 1. Most Supportive Managers: Janice Glasco & Raymond Porter, RJ’s Janitorial Services 5. Most Supportive Training Provider: BC Centre of Ability, Aaron Wilson 2. Most Supportive Large Employer: The Canadian Coast Guard 6. Occupational Therapist Award: Wade Repta 3. Most Supportive Small Employer: The Town of Flatrock 7. Employment Retention Award: Patrick Maika 4. Most Supportive Training Provider: Keyin College 8. Most Eager Job Seeker Award: Milwanie Mones 5. Most Hiring’s of PWIP Clients: Professional Warehouse Demonstrators 6. Employment Retention Award: Stephen Boyd, Department of Fisheries and Oceans 7. Employment Retention Award: Linda Janes, Jacques Whitford-Stantec Former PWIP client trains current 8. Extra Mile Award: Helen Flynn, Department of Fisheries and Oceans PWIP client at Home Depot Saskatchewan 1. Accomodating Employer of the Year - Insightrix Research, Inc 2. Service Provider Partner of the Year - Fitzpatrickès Occupational Therapy Ted Cunningham came to PWIP in the summer This gave him the opportunity to keep busy while 3. Training Partner of the Year - A Saskatoon YWCA Computer Lab of 2009 with the hopes of finding employment in searching for employment and to give back to 4. Job Seeker of the Year - Alyssa Wagner an area which would allow him to work with his his community. In January 2010, PWIP set up hands. PWIP staff worked with Ted to develop a three week work trial for Ted at Home Depot. a cover letter and put the finishing touches on Ted spent his work trial learning from former cli- an already pristine resume. In an effort to fur- ent, Rick Williams. Rick took pride in showing ther develop his skills, Ted took a Forklift Safety Ted the ropes and instilling the importance of a Training Course through All Lift Truck Training job well done. Ted performed exceptionally well which was paid for by PWIP. In addition to train- and Home Depot hired him after his successful ing, the PWIP team worked with Ted to develop completion of the work trial. Rick has since been interview skills. The team also set up a work trial promoted to Store Greeter and Ted has taken for Ted at the Habitat for Humanity Re-Store. Rick’s former position as Lot Associate.

Manitoba 1. Most Supportive Employer : TD Canada Trust - Kim Grant 2. Most Cooperative Training Facility : The Academy of Learning- Terry, Dave, Karen Taylor 3. Positive Job Seeker : Nancy Cyr

Youth the Future: CCRW’s national youth based projects provide pre-employment skills en- Workplace Essential Skills hancement to youth with disabilities (ages 15 – 30). Project workshops range in duration 18-20 Partnerships (WESP) is a dynamic, weeks to complete all parts of the curriculum. YTF sites are located in a variety of locations client centred employment program across Canada and are funded through Service Canada Skills Link or Opportunities Fund. designed to provide job seekers with disabilities a professional view of the Program workshops include: • Communication world of work. The WESP program, • Time management funded by Employment Ontario, gives • Budgeting participants the necessary tools to be • Group dynamics competitive in today’s job market and • Job search/career planning the confidence to become employed. and decision making • Presentation and interview The team is committed to building skills strong community and employer • Resume writing partnerships, providing employers with pre-screened candidates who have Employers and communities completed the four week essential across the country recognize skills workshop and have the right “Youth is the Future” skills to do the job.

Workshops for employers and community partners • “Creating an Inclusive Environment in the Workplace” designed for employers. • The “Graduate Path to Employment” designed for Colleges and Universities to support recent = new project graduates with disabilities in accessing employment. sites 2009-10

Statistics 2009-10: WESP Program Highlights: St. John’s, NL The two largest groups seeking WESP services were between the ages of 40-49 and 50-59. • Full-time Job Developer Miramichi, NB • Employer networking events • 115 clients were referred by community partners • 88 had an intake with the Intake Coordinator. • Job-shadow opportunities • 45% of all participants were CNIB clients (vision loss) • Moncton, NB “Job Club”, ongoing support the Future Sites Youth • 55% had a broad range of disabilities. and coaching Big Cove, NB Oshawa, ON 11 12 Workplace Essential Skills Program (WESP) Youth the Future (YTF)

WORKink® is a leading, fully accessible, online career development and employment portal for The New Brunswick Employer Support Services (NBESS) assists employers across the Province of Canadians with disabilities. This portal provides job search tools, career guidance, education, and, New Brunswick with hiring of persons with various types of disabilities. Funded by the Government employment resources for persons with disabilities as job seekers, youth and entrepreneurs. As well of Canada and the Province of New Brunswick through the Canada-New Brunswick Labour Market this site serves employers who want to attract and retain qualified talent for their workplace. Agreements the Provincial Coordinator gathers information, identifies employers Through regular and consistent updates, WORKink® provides quality service for its visitors while needs and develops a plan to support these maintaining its professional and competitive edge. In 2009-10, WORKink® enhanced its features to needs. Employers throughout the province enable easier site navigation. have access to information, consultation and, linkages to community agencies through a toll WORKink® services are organized in a multi-portal format consisting of national, provincial and free number 1-888-350-2202 or website www. territorial sections that include: employersupport.nb.ca

. Job posting and resume screening recruitment tools for employers . Resume posting for job seekers with disabilities Services offered to employers include: . Database links to support services for persons with disabilities Consultations, Information and Training, and, . Articles, news releases, event postings Linkages. . Resources for youth with disabilities (Youthink) . Information for Entrepreneurs

In 2009-10, WORKink® served over 850 active employers. On a monthly basis, over 500 job seekers with disabilities were assisted.

Youth Ability in

Skilled Trades (YAST) Statistically from April 1, 2009 to March 31, 2010:

November 2009 marked the end of the YAST project. YAST • 33 consultations to employers • 15 customized training ses- provided work experience to post-secondary graduates with relating to accommodations, sions to meet specific issues/ disabilities. The final stage of the project was to develop and hiring/recruitment, diversity interests of the employer implement a marketing plan for the YAST website. The team planning, sensitivity, problem created a video, which is posted on the website http://yast. solving) • 13 special events attended to workink.com/, a postcard, and bookmark for distribution. Over promote our services/workplace • Disabilities come in many forms. 30 graduates with disabilities completed the YAST. 25 information sessions pro- diversity Youth have learned to manage viding general information to with their disabilities and are able employers on our program and to work in skilled trades. services

13 14 WORKink ® New Brunswick Employment Services

In 2009-10, WORKink® served over 850 active employers. On a monthly basis, over 500 job seekers with disabilities were assisted.

Youth Ability in

Skilled Trades (YAST) Statistically from April 1, 2009 to March 31, 2010:

13 14 Financial Overview - Fiscal Year 2009-2010 2009-2010 Board of Directors

Bruce Smith, Treasurer Chair: Ms. Jacki Challenger Vice President, Personal Banking Operations, Service Delivery In 2009 – 2010, CCRW achieved Global Technology and Operations $3.5 million revenue, continu- Royal Bank of Canada ing another year of sustained ONTARIO growth in programs and services. Increased revenues from gov- First Vice-Chair: Mr. Bruce Smith ernment projects ($2,956,321) Senior Manager, Staffing and Planning and JAS® and other revenues Shared Services, Human Resources ($584,377) supported CCRW Scotiabank in building reserves for future NOVA SCOTIA challenges relating to working capital requirements. Our goal is Second Vice-Chair: Ms. Pamela Wagner to build a sustainable organization CEO committed to the employability and Building Human Services employment of persons with disabilities. ALBERTA

The charts present an overview of organizational operations for the fiscal year 2009 – 2010. The Recording Secretary: Ms. Nancy Moreau majority of revenues are from government grants for Employment Programs (83.5%). Revenues from Managing Director Training and Consulting Services (16%) remain stable as in the previous fiscal year. Expenditure on SPHERE-Québec employment programs and services constitute a substantial portion of expenses. QUEBEC

We take this opportunity to thank the CCRW Board of Directors for their ongoing support and CCRW Treasurer: Mr. Rolfe Antonowitsch staff for their efforts in achieving key targets. Environmental Analyst (Biodiversity) Agriculture and Agri-Food Canada This is another successful year for CCRW and we are proud of the success of our programs and SASKATCHEWAN services for persons with disabilities.

Directors:

Mr. Bob Sheridan Mr. Bill Neill Ms. Jennifer Dinn Manager, RBC Group Risk Employment Equity Advisor Principal Management Manitoba Hydro Keyin College Royal Bank of Canada MANITOBA NEWFOUNDLAND BRITISH COLUMBIA AND LABRADOR

Ms. Stephanie Gionet

Ms. Jill Wakelin Legislative Counsel Learning Manager Legislative Services, Holland College, PEI Office of the Attorney General Government of New Brunswick PRINCE EDWARD ISLAND 1515 NEW BRUNSWICK 16 Financial Overview - Fiscal Year 2009-2010 2009-2010 Board of Directors

Directors:

Ms. Stephanie Gionet

Members Ability Transit, Moncton, NB Keyin College, St. John’s, NL ARCH Disability Law Centre Knowledge and Personal Growth Centre, CCRW membership includes individuals, governments, non-government organizations, non- Association du Nouveau-Brunswick pour Moncton, NB profit organizations and corporations. CCRW’s national network of people and organizations l’Integration Communautaire, Moncton, NB Loblaw Group of Companies are committed to removing barriers to participation in the workforce. Atlantic Baptist University, Moncton, NB March of Dimes B.E.S.T. Bathurst Employment Servies and Métis National Council CCRW MEMBERS Training Group, Bathurst, NB Moncton Employment & Training Servies Inc. Built Network, Moncton, NB NBCC Moncton Active Rehab Associates RBC Life Insurance Canadian Mental Health Association, Moncton, NB Neil Squire Society, Burnaby, BC Algoma University College Robertson Human Asset Management Inc. Canadian Paraplegic Association (NB) Inc. Neil Squire Society, Moncton, NB Agri-culture and Agri-foods Canada Royal Bank of Canada Canadian Paraplegic Association (ON) Inc. PeopleWorx Society, Kentville, NS Being Human Services Royal Bank -Group Risk Management CCNB – Campus de Dieppe RBC Camosun College Ryerson University Centennial College, ON RONA, Kelligrews, NL Carlton Victoria Community Vocational Board Inc. SaskTel Centre for Entrepreneurship Education & Scotiabank Community Head Injury Resource Services Scotiabank Development Inc. (CEED), Halifax, NS Senior Watch Inc. Community Service Centre, SK Seneca College CIBC, ON South-East Deaf & Hard of Hearing Services Cross Winds Occupational Activity Centre SPHERE Quebec City of Saskatoon, SK Inc., Moncton, NB EmployAbilities Supporting Employment Transitions CNIB New Brunswick, Moncton, NB TD Canada Trust, MB Employment Equity & Strategic Initiatives Division Toronto Rehabilitation Institute CNIB Saskatchewan, Saskatoon, SK TD Canada Trust, ON Fisheries and Oceans Canada University of Windsor CNIB, Toronto, ON TEAM Work Cooperative and the WorkBridge Goodwill Employment Action Centre Vocational Consulting Group Community Employment Agency, Moncton, NB Association, Halifax, NS HSBC Bank Canada Vocational Pacific Ltd. Community Home Services, MB The Home Depot, Saint John, NB Holland College Community Mental Health, Moncton, NB The National Network for Mental Health, North Hutton House Cosmopolitan Industries Ltd, SK Bay, ON Leads Employment Services Inc. Department of Post-Secondary Education The Participation House Project, Oshawa, ON Manitoba Hydro Training & Labour, Moncton, NB The Weather Network MINDWORKS Elsipogtog First Nation Toronto Social Services MTS Allstream Éric Grandmaison & associés, Moncton, NB Universite de Moncton New Brunswick Association for Supported EmployAbilities, Edmonton, AB Visible City Painting, Coquitlam, BC Services and Employment Epliepsy Toronto Westcoast Outfitters Newfoundland Department of Human Resources, Evergreen Environmental, St. John’s, NL York University Labour & Employment Family and Community Services, Moncton, NB Northern Lights Canada Father Angus J. MacDonald Center, Moncton, NB Office of the Attorney General, NB George Brown College, Toronto, ON ONESTEP Greater Moncton Association for Community Progressive Alternative Society of Calgary Living Inc. REDI Enterprises Human Resources Social Development Canada HSBC, ON JVS 1717 18 Membership Partners

Annual 2009-2010 Report