Feature Access guide Visiting the Tower of London
Compiled with the help of the Tower Access Panel 02 Contents Opening times & Admission 03
02 Access statement – Access and inclusion 02 Enquiries and contact details 03 Opening times 03 Admission charges 04 What to see contents 11 Getting here 12 Getting in 12 Facilities 13 Enjoying your visit 14 Further Access and Opening Admission information inclusion times charges 15 Parents’ survival The Tower of London welcomes all The Tower of London is open every Admission charges are available guide visitors and tries to make everyone’s day except 24, 25, 26 December on our website or by contacting day out successful and enjoyable. and 1 January. our information line. 15 Emergency However, the Tower is a historic Concession prices include disabled building with difficult stairs and Summer (1 March – 31 October) 16 Map – wheelchair visitors and helpers are admitted passageways and wheelchair access Sun – Mon: 10.00 to 17.30 free of charge. access is limited. There are a large number Tue – Sat: 09.00 to 17.30 of steps throughout the Tower with Last admission at 17.00 Guide dogs and other recognised cobbles laid in some of the roads. Buildings close at 17.30 assistance dogs are welcome at the Tower. Enquiries and Although many of the towers have Winter (1 November – 28 February) limited access, the Jewel House is Sun – Mon: 10.00 to 16.30 Moat access: Please ask a Yeoman contact details completely accessible to all visitors. Tue – Sat: 09.00 to 16.30 Warder for assistance, dog bins Last admission at 16.00 are provided. Tower of London The Tower of London is committed Buildings close at 16.30 Visitor Services to improving access and its facilities London for visitors with disabilities. The Tower closes entirely one hour EC3N 4AB after last admission. We welcome your comments whether Information Line: 0844 482 7777 from individuals or from access groups We recommend you allow at least Ticket Hotline: 0844 482 7799 on the services, programmes and 2 to 3 hours for your visit. Type Talk: 18001 0844 482 7777 facilities we provide. At busy times, queues are likely to Visitor Services: 020 3166 6266 It would help us to know how useful form at the Tower. If visiting during F: 020 3166 6265 you found this guide and what school holidays, or in the summer, E: [email protected] improvements we might make to please allow extra time to fully future editions. Please contact the explore the Tower. www.hrp.org.uk/toweroflondon Visitor Services team.
Access guide | Tower of London Access Guide | Tower of London 04 What to see – Inside What to see – Inside 05
ces e c s cc ss ccess A A A WhatJ to see Jewel House 1 The Chapel of 2 White Tower 3 Throughout its long history the Tower The Jewel House occupies the St Peter Ad Vincula The stone keep, built on the orders has served as a royal palace and whole of the ground floor of the of William the Conqueror as a fortress Only accessed as part of a Yeoman fortress, prison and place of execution, Waterloo Barracks. and palace, now houses part of the Warder Tour. an arsenal, royal mint, menagerie and collection of the Royal Armouries. The western half contains a ‘Hall of jewel house. Today, London’s great Tudor chapel containing monuments Monarchs’ in the style of St George’s There are four floors of displays royal fortress is home to some of the to residents of the Tower, and also its Chapel in Windsor, and three video and some remaining features of most potent symbols of British History: prisoners, including those executed theatres showing parts of the 1953 the Norman palace, including the the Yeoman Warders, Ravens and on Tower Green. Coronation and high definition chapel, well, fireplaces and Crown Jewels. The Tower is also home pictures of the regalia. The videos Access: 4 steps down to entrance, lavatories (garderobes). to the Royal Armouries collection last 2-3 minutes each and there is no total drop 30cm. 1 step up at doorway which includes armours of Henry VIII. To enter the White Tower, you climb commentary to the videos, although with a rise of 5cm. Wide aisles, plenty 11 wooden steps to the first landing, background music is played during of seating. Although many of the towers have 12 wooden steps to a second landing, them. The eastern half is the Treasury, limited access, the Jewel House is Surfacing: threshold carpets, stone and then 13 wooden steps, all with containing the Crown Jewels. physically accessible to all visitors. flooring which is uneven in parts. handrails on both sides and plenty If you need to you can ask a member of room to pass. This leads up to a ccess of staff to take you directly to the A final 5 stone steps into the entrance Treasury, where the Jewels are 2 of the building. Inside theTower displayed. There is a moving walkway The Constable Tower There are not many places to sit down (‘travelator’) on which you walk to view Access ratings for the buildings As part of the Fortress experience, immediately in the entrance hall. Access to various parts of the the Crown Jewels. The speed varies the Constable Tower now contains a Tower is rated as follows: depending on how busy the Jewel model that reconstructs the Tower of There are steep and narrow spiral House is. Jewel House Wardens are London in the middle of the Peasants’ steps to reach other floors. e cc ss more than happy to stop the travelator Revolt, 1381. From the scene of the A Ramped entrance/exit. There is a lift to the basement level for wheelchair users. break-in to the execution of the 1 Displays on one level. with access to the White Tower shop Access: No steps, minimum doorway/ Archbishop of Canterbury, Simon and the basement galleries. Please aisle width 1.02m. Sudbury, the Constable Tower tells ask a Yeoman Warder stationed on ccess Some steps. A the story of the only time the royal Displays on different levels. Tower Green for assistance. 2 Surfacing: York stone or wooden fortress was ever breached. Uneven surfaces. blocks; both smooth. Access: down 6 steps with a total fall Large numbers of steps. Note: The Jewel House Warders have tactile of 1.06m and doorstep of 8cm. ccess raised 2D images of the Crown Jewels for A Spiral staircases. visually impaired and blind visitors, available Minimum access width 69cm. 3 Small doorways. on request. Ask one of our warders, who will Inside steps of 10cm rise to Displays on different levels. be happy to help. enter side rooms.
Chapel St Peter White Tower. Ad Vincula – Crown Jewels Caterpillar Chair - at the Jewel House Access guide | Tower of London Jewel House Access Guide | Tower of London
06 What to see – Inside What to see – Inside 07
e e e cc ss ccess cc ss cc ss A A A A White Tower (continued) 3 WEXHIBITION – WHITE TOWER 3 Bloody Tower 3 Medieval Palace 3 Entrance Floor Dressed to Kill: Henry VIII This tower is traditionally where the Part of the old Royal Palace, built April 2009 – January 2010 The ‘ground’/entrance floor is reached ‘Little Princes’ were thought to have by Henry III and Edward I containing A stunning new exhibition in the iconic via a wooden flight of steps. This area been imprisoned. The tower contains a reconstruction of the king’s bed White Tower. recreates the original Norman entrance. lower and upper chambers and chamber, including three towers, Come and discover a slim, handsome workings for a portcullis.The chambers Lanthorn, Wakefield and St Thomas’s. Access: 41 steps, wood and stone, contain room settings and displays on Henry VIII with a lust for weapons The video presentation is not with a total rise of over 5.8m up to the Sir Walter Ralegh’s imprisonment and and sport. audio described nor does it have entrance. Minimum doorway width on the disappearance of the two BSL interpretation. Both videos 1.78m. Arches between galleries with Marvel at the flexibility of his armour, princes. The upper floor leads outside have subtitles. a minimum width 1.04m. take a look behind the scenes of a to Ralegh’s Walk with views over jousting tournament, learn about the Surfacing: uneven stone flooring and the Thames. Access: use the steps in Water Lane – chivalry and pageantry of the times you will then travel eastwards via wooden floorboards. Some steps have Access: A trip around this tower and uncover the stories hidden in the several staircases to the end of the handrails, some do not. Handrails can involves a total of 55 steps with a famous painting of the Field of the south wall walk – from there you have be on either side and in some cases total rise and fall of 11.13m. The floors Cloth of Gold. the option of returning to ground are made of rope. are connected by a very narrow, Attention: exhibition contains flashing level via stone staircase or carrying ccess steep and worn spiral staircase. A lights and images on along the east wall walk. 3 Minimum doorway size 51cm wide 1st & 2nd Floors & Basement Note: Access to almost all parts of the White and 1.80m high. Number of steps – 24 up to entrance Tower involves a considerable number of stairs. The Chapel of St John and Medieval From the ground floor visitors can choose to Surfacing: very worn stone flooring, Great Hall. leave the White Tower or carry polished wood floor with asphalting on up. If you do choose to see more, you will on Ralegh’s Walk. There is a ‘Hands on History’ exhibition have to see all the displays on all the floors on the second floor (see page 14). before coming to the exit again. From the ground floor visitors are able to reach the Access: A trip around the upper floors basement of the White Tower via a lift. and basement of the White Tower Please contact the Yeoman Warder stationed involves a total of 206 steps, some on Tower Green for assistance. irregular and very steep, including a spiral staircase of 101 steps and a total rise and fall of over 37.5m. Minimum doorway width 84cm. Surfacing: stone and wooden floors and steps. There are wardens on each floor, who will be happy to tell some of the incredible stories involving the White Tower and its history. There is a handling collection in the basement of the White Tower.
Access guide | Tower of London Access Guide | Tower of London
Trying out Henry VIII Armour! Henry VIII Armour! 08 What to see – Inside What to see – Inside 09
e ccess ccess cc ss A A A The Wall Walk 3 TEXHIBITION – WATERGATE 3 Beauchamp Tower 3 Outside the Tower Torture at the Tower This is a walk around the inner wall of Displays: Medieval wall tower. Ticket booths/ Group Tickets the Tower with views over the River The Torture at the Tower exhibition The walls, especially on the first floor, Electronic signage at the top of each Thames, the City and the rest of the brings together replicas of instruments have Tudor prisoners’ inscriptions. kiosk indicates which one is open. castle. It passes through four wall There is a lowered counter at the top of torture, known to have been used Access: Upper and lower chambers towers: the Salt Tower has many kiosk on the hill, although this may not at the Tower over the centuries, such connected by spiral staircase. prisoners’ inscriptions; the Broad always be open. Should this be the as the rack, the Scavenger’s Daughter A total of 80 steps with a rise and Arrow Tower; the Constable Tower case, there is a partially lowered counter and manacles. fall of 15.23m. There is a handrail and the Martin Tower, which contains at the first till point in Group Tickets, or beside steps into the tower. the exhibition ‘Crowns & Diamonds’, Original stonework surrounding the go to the Welcome Centre. Please note Minimum doorway width 70cm. a history of the Crown Jewels. remains of the Plantagenet kings’ the Welcome Centre only accepts private entrance to their Royal Palace, Surfacing: stone flooring and payment by credit or debit card. All The Tower was known for its the bottom of Henry III’s spiral staircase polished wood. ticket points have induction loops. formidable defences, but a rabble to his private apartments and the large of peasants managed to successfully guardroom for the soldiers protecting Welcome Centre attack in 1381 – find out how they the watergate. The Welcome Centre can be found on succeeded in breaching the walls. Tower Hill (see map on inside back Access: is via a total of 61 steps cover). We strongly recommend a visit, You will be watched from the with a total rise and fall of 10.67m. to help plan your time with us, before battlements by a metalwork garrison. There are handrails but the stairways you enter the Tower. Come here to hire Get up close to the life size metalwork can be both narrow and winding. one of our free wheelchairs (first come soldiers and their weapons on the first served basis) and to pick up your wall walks inside the Tower. Surfacing: a combination of concrete, stone and wood floors. complimentary maps and daily There is also a medieval shooting programme to help locate parts of the gallery under St Thomas’s Tower. Tower you wish to visit, events on the Peer through the gate and imagine day, and location of facilities. what it was like to be a medieval Our trained staff will answer any soldier working in this cramped but queries on access and on planning your beautiful space. day. Inside there is a short video giving Access: is from the steps ascending an overview of the Tower and its near the Queen Elizabeth II archway. history, including information and There are some narrow, steep spiral stories on its most famous residents. staircases and some handrails. Children can pick up fun filled trails There is a total of 162 steps with from here, as well as collect a few a total rise and fall of 30cm. special gifts! Minimum doorway width 56cm. Beauchamp Tower Surfacing: wooden and stone steps. Iron spiral staircase. Concrete and tarmac outside. Metalwork soldiers – The Wall Walk
Torture at the Tower Tudor prisoners’ Access guide | Tower of London inscriptions on walls Access Guide | Tower of London 10 What to see – Outside Getting here 11
Outside the Tower (continued) Getting here The Wharf Gun salutes on the Wharf The Tower of London is within Parking This is on the south side of the Tower There are two locations in London travel zone 1 There are no parking spaces within and goes from the main gates to where royal salutes occur – Hyde Park the Tower of London, but you can Bus Tower Bridge. Entry is free for all and the Tower of London. At the Tower, be dropped off or collected at Lower Bus Routes: 15, 42, 78, 100, RV1, some and it is open from 8am to sunset. this happens on the Wharf near to Thames Street, which is a 2 minute have wheelchair access. Bus stops are Paul’s kiosk. About 45 minutes walk to the Tower. The Wharf gives tremendous views of within walking distance of the Tower. beforehand, the Wharf is closed and all the Tower and explains the relationship The Tower of London is within the visitors move to the area in front of the Underground between the Tower and the Thames – congestion charging zone. Tower shop. This is a small area and can Circle/District lines to Tower Hill. which was an important way of entry become crowded. The best places to The nearest station with full access There are some disabled bays available into the Tower. Visitors to the Wharf view if you do not mind crowds are by to street level is London Bridge. in the coach park on Lower Thames can see Traitors’ Gate, where prisoners the shop, or inside the Tower, on the (Northern & Jubilee lines and national Street. There are charges. were brought in, and the now empty bridge near where the Yeoman Warder rail services) moat. The views include HMS Belfast, For detailed information on prices tour starts (entrance fee payable). City Hall and Tower Bridge. Near the Train and opening times please contact: Other good vantage points, and less main gates, you can find the Tower Fenchurch Street or London Bridge crowded are on Tower Hill and on The City of London Corporation shop and a Paul kiosk selling drinks and stations. Both stations are fully Tower Bridge. 020 7332 3053 light snacks. At the east entrance near accessible to street level. Tower Bridge, there is a café with The area is searched by sniffer dogs Or alternatively you can email: Docklands Light Railway (DLR) covered seating. before the Honourable Royal Artillery [email protected] Tower Gateway Station is located Company arrive with the guns. If you The area is cobbled and in parts adjacent to Tower Hill station. This There is a National Car Parks site are close to the guns, the noise is very uneven and difficult to walk on. There station is fully accessible to street level. (pay and display) on Mansell Street, loud. The number of rounds depends are paved areas on both sides, although just off The Minories; however this is a on the occasion but can be as many of Thames Boat Services not continuously for the whole length 10+ minute walk (approx. 1000 metres) 62. Dates of the gun salutes can be The majority of river boats are of the Wharf. There are parts that do to the Tower. found on our website. accessible and most new river craft not have dropped kerbs. have dedicated wheelchair spaces. Follow directional signage to the main There are plenty of benches along entrance of the Tower. For further information please call the Wharf. 020 7941 2400 Contact information Or visit Transport for London’s website Transport for London (24 hour) www.tfl.gov.uk access information: 020 7222 1234 www.tfl.gov.uk
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Traitors Gate Access guide | Tower of London Access Guide | Tower of London 12 Facilities Enjoying your visit 13
Getting in Facilities Enjoying your visit Tower Hill is a vehicle Lifts Toilets Yeoman Warder are interested in Audio Guide free zone. There is a lift available Outside the Tower Guided Tours finding out more. Discover the Tower with in the White Tower. There are public toilets The guided tours are one of our audio guides Tickets are available Personal tours It takes visitors from situated in the coach included in the ticket and experience five to purchase from the Descriptive tours of the the ground level to park, on Lower Thames price and start at Middle different tours - choose main ticket kiosks on Jewel House and White the basement only. Street. These toilets Tower. They last for stories about the Tower Hill. Information Tower are available There are also lifts have full disabled approximately one hour. Normans and before, to help you plan your for blind and visually within the Education access. and the Medieval visit is available from These tours can get impaired visitors with areas of the Tower (for Palace, find out more the Welcome Centre. Toilets very crowded at peak raised image cards booked sessions only). about imprisonment Inside the Tower times. Please ask us if available to assist in All our ticket boxes are These have spoken and execution inside There are toilets you require any advice the explanation. fitted with induction announcements and the Tower and be available at the rear on this. loops: hearing aid users tactile buttons, some Please make yourself dazzled by the Crown of the Jewel House. should switch to the with Braille. BSL tours with a known to a member of Jewels. Finally, allow our Access to these is over T position. Staff are qualified signer the warding staff should Resident Governor and Caterpillar chair a cobbled surface. trained to help any are available on a you wish to undertake Chief Yeoman Warder A motorised chair for visitor with disabilities. There are also toilets regular basis. one of these tours or tell you what it’s really access into the Chapel (no wheelchair access) contact Visitor Services like to live inside a Staff in the Welcome of St Peter ad Vincula is BSL interpreters can located in the to book in advance Royal Fortress. Centre can help with available. Please ask the be recognised by blue following areas: (strongly advised). detailed routes and Yeoman Warder giving branded shirts worn Audio guides are orientation information your tour. To the rear of the and badge. Sessions for children available to hire for all visitors. There is Jewel House. and adults with learning throughout your visit. Seating Please see our website a plan on pages 14/15 disabilities from school They can be purchased There is a wide range At the side of the at www.hrp.org.uk for with details of and community groups at the Beefeater shop. of seating available, Cradle Tower. more details. wheelchair routes are available. There is a step up into with and without backs around the Tower. There are disabled Should you wish the shop. Prices are £4 and arms all around To book, please contact toilets in all educational to bring your own adults, £3 concessions. Wheelchairs are Tower grounds. the Royal Armouries on: areas and within the interpreter; tours can available to borrow The tours are available Ramps New Armouries Café. be arranged 48 hours T: 020 3166 6660 (no charge) from the in English, French, There are ramps located in advance of your trip. F: 020 3166 6678 Welcome Centre. There is clear signage German, Spanish, Italian, at the New Armouries E: penny.strivens@ Please note there are to the toilets. The tour is accessible Japanese, Russian, cafe and near the armouries.org.uk a limited number on a for all visitors with Chinese (Mandarin) Medieval Palace shop. first come, first served an alternative route and Korean. basis. Wheelchairs are Volunteers detailed on pages 14/15 The guides have hired out at visitors’ Tower volunteers for those not able to use headphones and a neck own risk. (subject to availability) the steps. The Yeoman strap making them easy can be available to guide Warder will wait for to carry. The sound can and help visitors around you to re-join the group, easily be controlled facilities and attractions. whenever possible. and they have an easy Please contact Visitor Yeoman Warders carry readable display. Many Services for more portable induction of the guides have an information. loops. Hearing aid users induction loop facility. should switch to the T position. Please contact the Visitor Services department if you
Access guide | Tower of London Access Guide | Tower of London 14 Information Parents’ survival guide 15
Further Information Parents’ survival guide Emergency Written Information Magnifying Sheets Test your archery skills Accessing the Tower Bags & Pushchairs First Aid or Lost A large print access Visitors who find it and experience for To avoid the dangerous Parts of the Tower Children and facilities guide difficult to read the yourself the sights and road crossing, take the are not pushchair If any child becomes is available from the captions and exhibit sounds of a medieval underpass and follow friendly and many detached from their Welcome Centre. information can borrow battlefield – from inside the signs onto Tower Hill. of the surfaces are party, please let a magnifying sheets from the helmet! Sign up for cobbled. There are member of staff know Guidebooks are also Footwear the Welcome Centre and knight’s school – using several places to leave as soon as possible. available to borrow Visits include plenty White Tower Information 21st century technology, pushchairs around the Lost children are usually in English, French, of walking on uneven, Point. Place them practise your skill with Tower, however this is at taken by a Yeoman German, Spanish, cobbled surfaces. Please approximately 2 cm sword and lance and owner’s risk. Pushchairs Warder to the Byward Italian, Japanese and wear comfortable shoes. above the wording learn more about the are not able to be taken Tower until they can be Russian – please ask a and look through to armourer’s craft. Suitability into the White Tower. reunited with their family member of the Welcome see the text magnified. Please be aware that There is a buggy park or group. Centre team for further Meet a modern parts of the Tower, located next to the information. Handling Points Fusilier and see the Please ensure that including the Torture Salt Tower. Visitors who are challenges he faces children understand that Our Daily Programme exhibition and sections wheelchair users and in today’s warfare. The Tower of London if they become lost they detailing the tours, of the Yeoman the visually impaired is not able to offer should ask a uniformed costumed events and Eating Warder tour can seem are welcome to attend any cloakroom/left warder for help. exhibitions taking The New Armouries frightening or scary to our Handling Point in luggage facilities. place during your visit Café housed within the young children. If anyone requires the basement of the is available from the Tower’s walls offers Babycare First Aid, please White Tower. Information Picnic Welcome Centre. The visitors a wide range of There are unisex contact the closest about the White Tower Areas are available in the programme is also hot meals, freshly made babycare changing uniformed warder. is available in Braille and Moat (during summer available to download sandwiches and salads, facilities in the New tactile format. Please use months) or around the from our website and Armouries café. Please the lift or staircase at the There is ramped access Tower. There are plenty can be adjusted to a ask a member of staff back of the White Tower to the café. of benches and two suitable size. for details. to gain access. (See water fountains are Tables and chairs are not Many of the costumed page 6 for details). available. Baby food There is also a female permanently fixed and events are supported and a special children’s only babycare facility in Hands on History once inside there is level by written materials lunch box are available the Brick Toilets behind Top floor of the access to the service. which provide an in the New Armouries the Jewel House. White Tower overview of the event. There is also a covered restaurant. Please ask a costumed Come and visit the Royal area for picnics and Download our guide for interpreter or a member Armouries’ exciting outside eating on families with children of the Welcome Centre interactive exhibition, the Wharf near our on the autism spectrum team for a copy. Copies allowing you to get to Tower café. from our website or are also available in grips with 1,000 years There are a number of pick up a copy from the large print. of Tower history. Feel kiosks selling pastries, Welcome Centre. Norman power by Information Boards sandwiches, drinks and yourself – handle swords, There are a number of icecreams within the maces (clubs with low level information Tower and on the Wharf. attitude!) and axes. boards situated around Staff the Tower which describe If you require assistance the immediate area. whilst visiting the Tower a member of staff would be happy to help.
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Access guide | Tower of London Access Guide | Tower of London 14 Information Map – Wheelchair access 16
Further Information er Hill Key Written Information Magnifying Sheets Test your archery skills Tow Byward Tower Gardens A large print access Visitors who find it and experience for Street Preferred routes and facilities guide difficult to read the yourself the sights and lk n Wa for access users stria is available from the captions and exhibit sounds of a medieval Pede arden Welcome Centre. information can borrow battlefield – from inside Tickets er G Moat Cobbled or magnifying sheets from the helmet! Sign up for Tow Guidebooks are also difficult surfacing the Welcome Centre and knight’s school – using available to borrow White Tower Information 21st century technology, All Hallows Church in English, French, C Caterpillar Chair Point. Place them practise your skill with German, Spanish, approximately 2 cm sword and lance and Italian, Japanese and L Lift above the wording and learn more about the L l l Russian – please ask a l l look through to see the armourer’s craft. i H member of the Welcome Martin No access to public text magnified. r r Hi C Centre team for further Meet a modern Fusilier ee Tower information. Handling Points and see the challenges he s w ty e o ow Disabled Toilet t Visitors who are faces in today’s warfare. T T Our Daily Programme e al C Waterloo Block wheelchair users and P detailing the tours, Eating W Moat (Jewel House) Restaurant
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Access guide | Tower of London Access Guide | Tower of London 19 Feature
Access guide | Tower of London