Operational Performance Reporting Manchester Airport March 2017

Departure Punctuality - Mar-17

Last Month Last Year % Change Target Var to Target First Wave 88.1% 85.1% 3.1% 85.0% 3.1% Not First Wave 81.8% 79.1% 2.7% 85.0% -3.2% Grand Total 83.3% 80.4% 2.8% 85.0% -1.7%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.6% 84.5% 0.0% 82.0% 2.6% Not First Wave 75.1% 77.1% (2.0%) 82.0% -6.9% Grand Total 77.3% 78.7% (1.5%) 82.0% -4.7% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 430,624 367186 17% 2904 2514 16% 5,928,984 5218921 14% 37578 33182 13% Terminal 1 Departing 439,700 397043 11% 2912 2520 16% 5,890,830 5216487 13% 37531 33142 13% Terminal 1 870,324 764229 14% 5816 5034 16% 11,819,814 10435408 13% 75109 66324 13% Total Arriving 198,349 179119 11% 1050 983 7% 3,125,233 2973937 5% 16003 15024 7% Terminal 2 Departing 203,312 206467 -2% 1054 1009 4% 3,091,136 2977520 4% 15976 14993 7% Terminal 2 401,661 385586 4% 2104 1992 6% 6,216,369 5951457 4% 31979 30017 7% Total Arriving 317,034 284524 11% 3241 3012 8% 4,097,130 3544478 16% 39793 34744 15% Terminal 3 Departing 326,771 308085 6% 3247 3008 8% 4,053,063 3529251 15% 39773 34721 15% Terminal 3 643,805 592609 9% 6488 6020 8% 8,150,193 7073729 15% 79566 69465 15% Total Grand Total 1,915,790 1742424 10% 14408 13046 10% 26,186,376 23460594 12% 186654 165806 13% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 3270 29.9% 441 87% RYANAIR FR 1944 17.7% 314 84% EASYJET EZY 1751 16.0% 400 77% JET2.COM LS 694 6.3% 145 79% THOMSON AIRWAYS TOM 680 6.2% 140 79% MONARCH AIRLINES SCH ZB 664 6.1% 116 83% BA 583 5.3% 62 89% EI 479 4.4% 46 90% THOMAS COOK AIRLINES MT 463 4.2% 103 78% LH 426 3.9% 66 85% Grand Total 10954 100.0% 1833 83%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 38652 21% 6939 82% RYANAIR FR 24601 13% 6059 75% EASYJET AIRLINES EZY 20268 11% 5477 73% JET2.COM LS 12319 7% 3362 73% THOMSON AIRWAYS TOM 11905 6% 3130 74% MONARCH AIRLINES SCH ZB 9337 5% 1743 81% THOMAS COOK AIRLINES MT 8841 5% 2102 76% BRITISH AIRWAYS BA 6954 4% 1416 80% AER LINGUS EI 5349 3% 714 87% LUFTHANSA LH 4832 3% 869 82% Grand Total 143058 77% 31811 78%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 80.63% 85.01% 85.12%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % BRITISH AIRWAYS BA 53 3.2% 98.11% LUFTHANSA LH 58 3.5% 94.83% MONARCH AIRLINES SCH ZB 164 9.9% 94.51% RYANAIR FR 229 13.8% 90.83% EASYJET AIRLINES EZY 309 18.6% 88.03% THOMAS COOK AIRLINES MT 126 7.6% 87.30% THOMSON AIRWAYS TOM 196 11.8% 86.73% JET2.COM LS 244 14.7% 86.48% FLYBE BE 250 15.1% 84.00% K.L.M. KL 31 1.9% 83.87% Grand Total 1660 100.0% 88.49% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 DELTA AIRLINES DL 42 0.3% 95% 100% 5% 100% AUSTRIAN 1 OS 54 0.4% 93% 100% 7% 85% AIRLINES 3 HU 36 0.3% 61% 94% 33% 89% 4 CX 34 0.2% 88% 94% 6% 100% 5 FI 62 0.4% 94% 94% 0% 84% 6 UNITED UA 60 0.4% 80% 93% 13% 87% 7 QR 140 1.0% 81% 93% 11% 96% 8 AF 186 1.3% 85% 91% 6% 97% 9 VS 154 1.1% 89% 91% 2% 95% AIRWAYS MONARCH 10 ZB 664 4.6% 75% 90% 15% 97% AIRLINES SCH SAS SCANDINAVIAN 11 SK 342 2.4% 87% 90% 3% 99% AIRLINES AURIGNY AIR 12 GR 112 0.8% 91% 89% (2%) 89% SERVICES 13 AER LINGUS EI 479 3.3% 92% 89% (3%) 93% 14 BRITISH AIRWAYS BA 583 4.1% 90% 89% (1%) 91% 15 CO 18 0.1% 100% 89% (11%) 100% 15 GERMAN WINGS 4U 72 0.5% 86% 89% 3% 94% 17 AY 118 0.8% 83% 88% 5% 95% 18 LUFTHANSA LH 426 3.0% 83% 86% 4% 94% SINGAPORE 19 SQ 88 0.6% 91% 86% (5%) 98% AIRLINES ARABIAN 19 SV 44 0.3% 50% 86% 36% 59% AIRLINES 21 JET2.COM LS 694 4.8% 73% 86% 13% 89% 22 FLYBE BE 3,270 22.7% 88% 85% (2%) 91% 23 RYANAIR FR 1,944 13.5% 83% 84% 1% 99% 24 EW 228 1.6% 82% 83% 1% 96% THOMSON 25 TOM 680 4.7% 76% 83% 7% 88% AIRWAYS 26 K.L.M. KL 310 2.2% 91% 81% (10%) 97% 27 AIRLINES VY 104 0.7% 83% 81% (2%) 88% THOMAS COOK 28 MT 463 3.2% 75% 81% 6% 90% AIRLINES 29 EASYJET AIRLINES EZY 1,751 12.2% 75% 79% 5% 94% 30 EY 124 0.9% 85% 77% (8%) 90% EASYJET 31 EZS 8 0.1% 100% 75% (25%) 50% SWITZERLAND 31 ST 8 0.1% 50% 75% 25% 75% 33 A3 22 0.2% 91% 73% (18%) 100% 34 TK 124 0.9% 79% 73% (6%) 94% AMERICAN 35 AA 71 0.5% 71% 72% 1% 80% AIRLINES BRUSSELS 36 SN 170 1.2% 88% 69% (19%) 98% AIRLINES SWISS 37 INTERNATIONAL LX 128 0.9% 81% 69% (13%) 94% AIR LINES 38 EXPRESS I2 18 0.1% 89% 67% (22%) 89% 38 KM 18 0.1% 89% 67% (22%) 100% 40 DE 22 0.2% 64% 64% 0% 91% 41 AIR PORTUGAL TP 60 0.4% 80% 60% (20%) 70% 42 EK 186 1.3% 69% 58% (11%) 87% NORWEGIAN AIR 43 DY 64 0.4% 84% 53% (31%) 97% SHUTTLE 44 TS 8 0.1% 25% 50% 25% 75% 45 P.I.A. PK 96 0.7% 40% 46% 6% 48% NORWEGIAN AIR 46 D8 70 0.5% 63% 43% (20%) 94% INTERNATIONAL 47 IRAQI AIRWAYS IA 8 0.1% 50% 25% (25%) 75% FREEBIRD 48 FHY 16 0.1% 0% 0% 0% 100% AIRLINES Grand Total 14,379 100.0% 82% 83% 1% 93% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage SAUDIA ARABIAN 1 SV 44 0.3% 50% 86% 36% 59% AIRLINES 2 HAINAN AIRLINES HU 36 0.3% 61% 94% 33% 89% 3 GERMANIA ST 8 0.1% 50% 75% 25% 75% 3 AIR TRANSAT TS 8 0.1% 25% 50% 25% 75% MONARCH 5 ZB 664 4.6% 75% 90% 15% 97% AIRLINES SCH 6 UNITED UA 60 0.4% 80% 93% 13% 87% 7 JET2.COM LS 694 4.8% 73% 86% 13% 89% 8 QATAR AIRWAYS QR 140 1.0% 81% 93% 11% 96% AUSTRIAN 9 OS 54 0.4% 93% 100% 7% 85% AIRLINES THOMSON 10 TOM 680 4.7% 76% 83% 7% 88% AIRWAYS 11 AIR FRANCE AF 186 1.3% 85% 91% 6% 97% 12 P.I.A. PK 96 0.7% 40% 46% 6% 48% THOMAS COOK 13 MT 463 3.2% 75% 81% 6% 90% AIRLINES 14 CATHAY PACIFIC CX 34 0.2% 88% 94% 6% 100% 15 FINNAIR AY 118 0.8% 83% 88% 5% 95% 16 DELTA AIRLINES DL 42 0.3% 95% 100% 5% 100% 17 EASYJET AIRLINES EZY 1,751 12.2% 75% 79% 5% 94% 18 LUFTHANSA LH 426 3.0% 83% 86% 4% 94% SAS SCANDINAVIAN 19 SK 342 2.4% 87% 90% 3% 99% AIRLINES 20 GERMAN WINGS 4U 72 0.5% 86% 89% 3% 94% VIRGIN ATLANTIC 21 VS 154 1.1% 89% 91% 2% 95% AIRWAYS 22 EUROWINGS EW 228 1.6% 82% 83% 1% 96% 23 RYANAIR FR 1,944 13.5% 83% 84% 1% 99% AMERICAN 24 AA 71 0.5% 71% 72% 1% 80% AIRLINES 25 ICELANDAIR FI 62 0.4% 94% 94% 0% 84% 25 CONDOR DE 22 0.2% 64% 64% 0% 91% FREEBIRD 25 FHY 16 0.1% 0% 0% 0% 100% AIRLINES 28 BRITISH AIRWAYS BA 583 4.1% 90% 89% (1%) 91% AURIGNY AIR 29 GR 112 0.8% 91% 89% (2%) 89% SERVICES 30 VUELING AIRLINES VY 104 0.7% 83% 81% (2%) 88% 31 FLYBE BE 3,270 22.7% 88% 85% (2%) 91% 32 AER LINGUS EI 479 3.3% 92% 89% (3%) 93% SINGAPORE 33 SQ 88 0.6% 91% 86% (5%) 98% AIRLINES 34 TURKISH AIRLINES TK 124 0.9% 79% 73% (6%) 94% 35 ETIHAD AIRWAYS EY 124 0.9% 85% 77% (8%) 90% 36 K.L.M. KL 310 2.2% 91% 81% (10%) 97% 37 EMIRATES EK 186 1.3% 69% 58% (11%) 87% 38 COBALT AIR CO 18 0.1% 100% 89% (11%) 100% SWISS 39 INTERNATIONAL LX 128 0.9% 81% 69% (13%) 94% AIR LINES 40 AEGEAN AIRLINES A3 22 0.2% 91% 73% (18%) 100% BRUSSELS 41 SN 170 1.2% 88% 69% (19%) 98% AIRLINES 42 AIR PORTUGAL TP 60 0.4% 80% 60% (20%) 70% NORWEGIAN AIR 42 D8 70 0.5% 63% 43% (20%) 94% INTERNATIONAL 44 IBERIA EXPRESS I2 18 0.1% 89% 67% (22%) 89% 44 AIR MALTA KM 18 0.1% 89% 67% (22%) 100% EASYJET 46 EZS 8 0.1% 100% 75% (25%) 50% SWITZERLAND 46 IRAQI AIRWAYS IA 8 0.1% 50% 25% (25%) 75% NORWEGIAN AIR 48 DY 64 0.4% 84% 53% (31%) 97% SHUTTLE Grand Total 14,379 100.0% 82% 83% 1% 93% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 786 100 141 330 28 13 156 17 EASYJET AIRLINES 633 79 150 159 32 91 118 4 FLYBE 602 44 182 193 42 27 108 6 THOMSON AIRWAYS 210 42 38 69 14 18 24 MONARCH AIRLINES 205 57 25 63 17 22 16 4 SCH JET2.COM 176 42 30 71 11 13 9 LUFTHANSA 142 24 21 33 3 1 53 4 EMIRATES 129 6 8 20 14 36 42 3 K.L.M. 112 37 9 19 4 39 4 BRITISH AIRWAYS 105 2 7 25 4 4 37 26 AER LINGUS 97 10 34 7 2 44 THOMAS COOK 93 14 37 21 10 1 10 AIRLINES 85 6 25 26 7 4 14 3 EUROWINGS 77 13 4 14 1 3 42 SWISS INTERNATIONAL 75 29 6 9 1 21 9 AIR LINES TURKISH AIRLINES 61 10 3 8 7 14 18 1 SAS SCANDINAVIAN 48 7 4 5 2 30 AIRLINES ETIHAD AIRWAYS 46 12 4 17 1 2 10 P.I.A. 43 5 3 3 5 27 FINNAIR 39 7 17 2 13 NORWEGIAN AIR 36 1 10 4 6 14 1 INTERNATIONAL AIR FRANCE 30 6 4 5 2 13 NORWEGIAN AIR 29 10 4 2 1 10 2 SHUTTLE AIR PORTUGAL 27 3 6 6 4 2 6 VUELING AIRLINES 26 4 4 4 1 3 10 VIRGIN ATLANTIC 25 4 7 5 2 4 1 AIRWAYS GERMAN WINGS 23 4 3 3 3 10 21 3 5 5 1 3 4 QATAR AIRWAYS 19 2 6 2 1 2 6 AEGEAN AIRLINES 18 5 7 2 4 14 1 4 1 8 14 3 2 1 1 7 AURIGNY AIR 13 1 6 1 4 1 SERVICES SAUDIA ARABIAN 9 2 3 2 2 AIRLINES UNITED 8 2 4 2 CONDOR 7 3 3 1 7 3 3 1 COBALT AIR 5 1 2 2 HAINAN AIRLINES 5 1 2 2 AIR TRANSAT 5 2 1 1 1 AIR MALTA 5 1 1 1 2 CORENDON DUTCH 4 1 2 1 AIRLINES CATHAY PACIFIC 4 1 1 2 EASYJET 3 1 1 1 SWITZERLAND DELTA AIRLINES 3 1 1 1 3 1 2 ICELANDAIR 3 2 1 GERMANIA 2 1 1 ENTER AIR 2 1 1 IBERIA EXPRESS 2 1 1 ARKEFLY 1 1 TITAN AIRWAYS 1 1 CARPATAIR 1 1 IRAQI AIRWAYS 1 1 Grand Total 546 803 1211 239 297 945 87 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 13.1% Control Airline 19.7% Airport 28.8% Ground 6.0% Servicing Miscellaneous 7.6% Reactionary 22.4% Unknown 0.2% Unknown Delay 0.1% Category Code Weather 2.1%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 12.4% Control Airline 24.6% Airport 16.6% Ground 4.8% Servicing Miscellaneous 4.6% Reactionary 34.9% Unknown 0.3% Unknown Delay 0.0% Category Code Weather 1.9% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 16 AEGEAN AIRLINES 8 AER LINGUS 13 AER LINGUS 6 AERONEXUS 10 AERONEXUS 15 AEROTRANS 9 AEROTRANS 9 AIR FRANCE 12 AIR FRANCE 5 AIR MALTA 15 AIR MALTA 8 AIR PORTUGAL 14 AIR PORTUGAL 6 AIR TRANSAT 16 AIR TRANSAT 8 AMERICAN AIRLINES 17 AMERICAN AIRLINES 9 ARKEFLY 7 ARKEFLY 5 AURIGNY AIR SERVICES 14 AURIGNY AIR SERVICES 7 AUSTRIAN AIRLINES 16 AUSTRIAN AIRLINES 9 BMI REGIONAL 15 BMI REGIONAL 5 BRITISH AIRWAYS 13 BRITISH AIRWAYS 7 BRUSSELS AIRLINES 13 BRUSSELS AIRLINES 6 CARPATAIR 13 CARPATAIR 5 CATHAY PACIFIC 18 CATHAY PACIFIC 11 COBALT AIR 17 CITY JET 5 CONDOR 16 COBALT AIR 8 CORENDON DUTCH 15 CONDOR 11 AIRLINES CORENDON DUTCH 7 DELTA AIRLINES 22 AIRLINES EASTERN AIRWAYS 7 DELTA AIRLINES 12 EASYJET AIRLINES 13 EASTERN AIRWAYS 4 EASYJET SWITZERLAND 11 EASYJET AIRLINES 5 EMIRATES 20 EASYJET SWITZERLAND 5 ENTER AIR 18 EMIRATES 7 ETIHAD AIRWAYS 16 ENTER AIR 8 EUROWINGS 14 ETIHAD AIRWAYS 9 FINNAIR 12 EUROWINGS 7 FLYBE 13 FINNAIR 6 FREEBIRD AIRLINES 19 FLYBE 6 GERMAN WINGS 14 FREEBIRD AIRLINES 8 GERMANIA 17 GERMAN WINGS 7 HAINAN AIRLINES 22 GERMANIA 9 IBERIA EXPRESS 15 HAINAN AIRLINES 11 ICELANDAIR 16 IBERIA EXPRESS 5 IRAQI AIRWAYS 17 ICELANDAIR 8 JET2.COM 16 IRAQI AIRWAYS 7 K.L.M. 13 JET2.COM 6 LUFTHANSA 14 K.L.M. 5 MONARCH AIRLINES SCH 18 LUFTHANSA 6 NORWEGIAN AIR 18 MONARCH AIRLINES SCH 8 INTERNATIONAL NORWEGIAN AIR 7 15 INTERNATIONAL P.I.A. 20 NORWEGIAN AIR SHUTTLE 5 QATAR AIRWAYS 19 P.I.A. 12 ROYAL AIR MAROC 13 QATAR AIRWAYS 10 RYANAIR 12 ROYAL AIR MAROC 11 SAS SCANDINAVIAN 16 RYANAIR 6 AIRLINES SAS SCANDINAVIAN 7 SAUDIA ARABIAN AIRLINES 22 AIRLINES SINGAPORE AIRLINES 20 SAUDIA ARABIAN AIRLINES 12 STOBART AIR 33 SINGAPORE AIRLINES 12 SWISS INTERNATIONAL AIR SWISS INTERNATIONAL AIR 15 7 LINES LINES THOMAS COOK AIRLINES 18 THOMAS COOK AIRLINES 11 THOMSON AIRWAYS 18 THOMSON AIRWAYS 8 TITAN AIRWAYS 17 TITAN AIRWAYS 13 TURKISH AIRLINES 16 TURKISH AIRLINES 9 UNITED 21 UNITED 9 VIRGIN ATLANTIC AIRWAYS 21 VIRGIN ATLANTIC AIRWAYS 12 VUELING AIRLINES 16 VUELING AIRLINES 7 Grand Total 15 19 13 Grand Total 6 9 6 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 78,513 201 11 41 27 87% B 611,570 3705 14 23 221 94% C 188,483 1880 13 18 152 92% D 67,387 1408 11 13 124 91% Unknown 54 1 22 31 Grand Total 946,007 7195 93%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 430,624 2904 15 23 219 92% Terminal 2 198,349 1050 12 27 104 90% Terminal 3 317,034 3241 12 15 201 94% Grand Total 946,007 7195 93%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Asig (Handling 39,309 310 7 19 11 96% Agent) Aviator 81,596 483 13 23 30 94% Dnata Ops 50,286 110 11 40 12 89% Flight Support 195 2 15 22 0 100% Menzies 294,844 3265 14 18 284 91% Servisair 2,395 27 14 20 4 85% Swissport 421,560 2650 12 21 146 94% Jet2 55,822 348 14 25 37 89% Grand Total 946,007 7195 93%