Innovative Systems Management of Thousands of Customer Meters

Ramesh Ramadurai Empower Outline

1 Background

22 Rationale

3 Dimensions

4 Key Components 5 Approach & Issues 5 6 Challenges 6 7 Road Ahead

Innovative Systems Management of Thousands of Customer Meters Background

. District Cooling is a credible alternative to traditional systems . Most preferred energy efficient and environment friendly cooling solution . Many entrants/early operators relied on bulk metering . Customers not used to pay separately for cooling services . Inequitable cost allocation . Growing emphasis on efficient use of energy resources

Innovative Systems Management of Thousands of Customer Meters Rationale

. Energy accountability . Reliable data for billing . Monitor and manage . Flexible tariff structure energy usage . Prevent revenue . Pay for usage leakage . Fair & equitable Metering . Credit risk diversification . Eliminates cross System subsidization . Change customer behavior . Utilities cost . Improves customer management satisfaction . Reduces administrative . Operational efficiencies efforts

Innovative Systems Management of Thousands of Customer Meters Dimensions

DHCC Palm (1 & 2) (Crescent & Trunk) DIFC

TECOM (A,B,C) JLT JBR DWTCR

SME

Business DIFC Plant Bay JISA Dubiotech

Global Discovery Village Gardens Mirdiff IMPZ

DHCC Plant Ibn Battuta Mall Dubai Studio City KVAC & DLRC DOZ Current Projects Future Projects

Innovative Systems Management of Thousands of Customer Meters Dimensions

Key Projects

DIFC 25 JBR Projects

DHCC Palm Jumeirah Ibn Battuta Mall

JLT IMPZ

Innovative Systems Management of Thousands of Customer Meters Dimensions

25 35 Projects 740 1,100 Buildings 740 1,100 Bulk Meters 43,000 Sub Meters 75,000

Customers 55,000 100,000

Innovative Systems Management of Thousands of Customer Meters Key Components

.Wired .Plant .Building .Wireless Communica- Smart .Unit tion & Data Devices Collection .Manual .Bulk .Handheld .Sub Bulk Meter .Drive by .Sub-Meter .AMR .Mechanical .Electro- Metering Magnetic Solution .Ultrasonic

.Data Concentrators .Asset Mgmt .Headend systems .Billing Data Interfaces .CRM Aggregation & Backend .Command & Validation .Call Centre Control Centre Solutions .IVR .MDM .Payment Gateways

Innovative Systems Management of Thousands of Customer Meters Approach & Issues

. Coordinate with developer/building owner New . Empower’s design and implementation guidelines . Procure/supply meters Installation . Manage/oversee installation and commissioning . Establish communication infrastructure

. Metering solution not as per Empower’s specification Taking over . Meter location/access Existing . Meter calibration . Incompatible Meter reading software System . Maintenance/support issues

. Secondary system modification . Meter location/access Retrofit . Communication system setup . Disruption to services . Inconvenience to occupants

Innovative Systems Management of Thousands of Customer Meters Challenges

Device Management Data Management Customer Management

. Multiple vendors . Multiple Communication . Customizable billing options modes . Multiple models . Ownership transfers . Calibration/Re-calibration . Multiple Meter reading . Move-in/Move-out (tenant softwares changes) . Meter verification . Meter data storage capability . Customer Care/Call Centre . Meter tampering . Data harmonization, . Customer awareness and . Faulty meter management validation and aggregation education . Common area metering . Consumption estimation . Complaint/disputes resolution . Mix and Match of . Collection follow-ups meters/Interoperability . Disconnection/Reconnection

Innovative Systems Management of Thousands of Customer Meters Road Ahead

DC Plant Firewall Fiber Optics Operator Repeaters GPRS Station

Mbus Meters Modbus` Concentrators `

MPLS Cloud GPRS Network Command Control Center

NTP Customer Care & Billing Operator Stations SAN

NAS Application Server Asset` Management DC Plant ` Historian Server

Meter Data Customer Care & Management (MDM) Call Centre

Innovative Systems Management of Thousands of Customer Meters Road Ahead

Command Control Center

Innovative Systems Management of Thousands of Customer Meters End-User Metering is the Way Forward!

Innovative Systems Management of Thousands of Customer Meters Contact us

Emirates Central Cooling Systems Corporation (Empower) P.O. Box 8081, Block A, Level 8, Al Hudaiba Awards Building 2nd December Street Dubai, (UAE)

Tel: +971-4-375 5555 Fax: +971-4-375 5550

Web: www.empower.ae

Mr. Ramesh Ramadurai Chief Financial Officer email: [email protected]

Innovative Systems Management of Thousands of Customer Meters