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Speaking Truth to Power the Ombudsman in the 21St Century

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Speaking Truth to Power the Ombudsman in the 21St Century 10th World Conference of the International Non-members Ombudsman Institute handbook Speaking Truth to Power The Ombudsman in the 21st Century www.confer.co.nz/wcioi WELLINGTON | 12 – 16 NOVEMBER 2012 SPEAKING TRUTH TO POWER – THE OMBUDSMAN IN THE 21ST CENTURY Contents Schedule Quick Reference Foreword 1 Wednesday 14th 9.00am – 9.15am Conference opening and welcome remarks, Organising committee 2 Main Auditorium, MFC Conference Acknowledgements 2 9.15am – 12.30pm Plenary session, Main Auditorium, MFC General Information 3 1.30pm – 3.30pm Parallel sessions (A – C), Main Auditorium, Renouf 1 and Renouf 2 Nearest Facilities 4 4.00pm – 5.30pm Parallel sessions (D & E), Main Auditorium, Renouf 1 Venue Map 5 6.45pm – 8.15pm Optional Evening Activities: Carter Speaker profiles 6 Observatory or Zealandia Thursday 15th Conference Programme 40 9.00am – 10.30am Plenary session, Main Auditorium, MFC Sponsor profiles 51 11.00am – 12.30pm Parallel sessions (F – H), Main Auditorium, Conference Abstracts 52 Renouf 1 and Renouf 2 Conference participants 176 1.30pm – 2.45pm Plenary session, Main Auditorium, MFC 3.15pm – 4.45pm Parallel sessions (I – K), Main Auditorium, Wellington map Back cover Renouf 1 and Renouf 2 5.15pm – 6.30pm New Board Meeting to consider candidate presentations for ExCom posts & elect new post holders, Civic 2, Town Hall 7.00pm – 10.30pm Conference Dinner, Town Hall Auditorium Friday 16th 9.00am – 10.15am Plenary session, Main Auditorium, MFC 10.45am – 12.15pm Parallel sessions (L – N), Main Auditorium, Renouf 1 and Renouf 2 1.00pm – 3.00pm Plenary session, Main Auditorium, MFC 3.00pm – 3.15pm Conference Closing/Poroporoaki, Main Auditorium, MFC 3.30pm – 5.00pm Meeting of the New Board, Civic 2, Town Hall Foreword Dear Colleagues The New Zealand Office of the Ombudsman welcomes you to the 10th World Conference of the International Ombudsman Institute being held in Wellington from 14 – 16 November 2012. The IOI World Conference is a forum for Ombudsmen, or their equivalent, from around the world to meet to share their experience and expertise. Such an opportunity is particularly important at this time when public entities’ governance and administration arrangements worldwide are undergoing fundamental change, and where challenges to the Ombudsman’s role – political, social, economic and technological – mean that we have to review the way we do our work and how we may best ensure procedural fairness and administrative justice for all citizens. Together with my colleague Ombudsman, Dr David McGee CNZM, and our staff, I look forward to engaging with you in debate and discussion and the prospect of a rich and diverse programme of topics and speakers providing a challenging assessment of the issues facing Ombudsmen everywhere. There will, of course, also be time for us to get to know one another better and to enjoy the unique New Zealand experience. With warm good wishes Dame Beverley A Wakem DNZM CBE Chief Ombudsman of New Zealand President of the International Ombudsman Institute IOI Members Handbook 1 Organising Conference committee Acknowledgements Dame Beverley A Wakem Bridget Hewson, DNZM CBE Assistant Ombudsman Chief Ombudsman of Office of the Ombudsman, New Zealand, President New Zealand of the IOI Andrew Ecclestone, Tracey P.K Meredith LLB, Investigator Senior Business Advisor Office of the Ombudsman, Office of the Ombudsman, New Zealand New Zealand Mr Peter Kostelka, Ms Ursula Bachler, Secretary General Administrator Ms Ulrike Grieshofer, Ms Karin Wagenbauer, Head of Unit Administrator Professional Conference Organisers: Conferences & Events Ltd Tel: +64 4 384 1511 Email: [email protected] 2 IOI Members Handbook General Information Registration and Information Desk Coats The registration and information desk, located in the There will be a coat rack available in the registration area. Fletcher Challenge Foyer of the Michael Fowler Centre, Please talk to the registration desk staff. Items left are at will be open throughout the conference for enquiries, owner’s responsibility. accounts payment and messages. You can also contact Lounge Area the conference managers on 027 226 0339. Lion Harbourview Lounge will be available for delegates Name Badges to use as a lounge area for the duration of the conference. Badge security is in place throughout the conference. There will be a couple of computers with internet access Please wear your badge at all times to avoid being asked and some lounge furniture. for identification. Messages and Phones Presenters Messages received for participants will be put on the notice To ensure smooth running of your presentation, if you board by the registration desk. There are payphones in the are using any audio visual equipment (in particular data Wellington Foyer and in the Old Civic Suite. Please turn off projection slides or video or internet connections) please all pagers and mobile phones during conference sessions. report to the Speakers’ Preparation Room (Frank Taplin Smoking Room – behind the Main Auditoriuim in the MFC) at least two hours prior to your session. There will be a technical The Wellington Convention Centre is a smoke free venue. director there to load your presentation and check all is in Disabled Access order. All presentations must be loaded onto laptops prior The Wellington Convention Centre has full disabled access. to presentation. Presenters should note that all sessions Should you have any special requirements or require will be audio recorded and the plenary sessions will be assistance please ask any member of the staff, who will be video recorded. If any of the presenters have any issues happy to help. with being recorded then please contact Amy Abel at the registration desk or on 021 226 0337. Taxis Wifi and Internet Cafe Taxis are usually available immediately outside the main entrance to the Convention Centre from in front of the There is free wifi access throughout the venue. This is Amora Hotel (opposite). Phone: 04 384 4444. kindly being sponsored by LANworx. There is no need for a user name or password, please simply connect to the Toilets “Positivelywellingtonvenues” wireless. There will also be Male, female & disabled toilet facilities are located in all a couple of computers with internet access in the Lion foyers. Baby change facilities are also available in most harbourview Lounge. disabled toilets. Translation Parking Translation will be available from English into French Limited parking is available at the Michael Fowler Centre and Spanish in all Plenary Sessions and the parallel sessions car park. Parking is available from Monday to Friday for which take place in the Main Auditorium. a maximum of two hours between 8:00 am and 6:00 pm If you require a translation headset, please collect one from at $4.00 per hour. Unlimited Parking from 6:00 pm until outside the session hall door. Please ensure you return 8.00am is at $2.00 per hour. There are approximately these headsets at the end of the day. 88 car parks with 3 disability spaces also available. Teas and Lunches Alternative (or overflow) parking is also available at the Teas and lunches will be served in the Promenades around the Tournament Car Park on Wakefield Street opposite the Main Auditorium in the Michael Fowler Centre. Wellington Convention Centre. The early bird rate is $11.00 The caterers have been advised of special dietary per day (paid before 9.00am), or after 9.00am the casual requirements. If you requested a special diet in advance this rate is $4.00 per hour up to a maximum fee of $25.00. will be available for you. Please make yourself known to the The evening rate (6.00pm – 4.00am) is $2.00 per hour. catering staff who will obtain your special requirements. Vegetarians are catered for at the main buffets. IOI Members Handbook 3 Nearest Facilities Medical Centres Banks After Hours Medical Centre Westpac 17 Adelaide Road 74-76 Cuba Street 04 384 4944 0800 400 600 City GPs National Bank of NZ 189 Willis Street 13-27 Manners Street 04 381 6161 0800 18 18 18 General Health Service Providers BNZ CBD Physiotherapist 50 Manners Street 0800 800 468 AMP Chambers 187 Featherston Street ASB 04 916 6404 29 Manners Street City Osteopaths 0800 803 804 166 Featherston Street ANZ 04 499 1439 18-32 Manners Street Focal Point Optometrists 0800 269 296 AMI Plaza Kiwibank 342 Lambton Quay 2 Manners Street 04 472 6662 0800 11 33 55 Gentle Dental Centre The closest ATM to the Michael Fowler Centre/ 104-108 Dixon Street Wellington Town Hall is outside the Westpac Bank, 04 384 6046 74-76 Cuba Street. Evidence Based Chiropractic Post Offices 85 Victoria Street Manners Street 04 472 6476 43 Manners Street Unichem Perham Pharmacy 04 473 5922 58 Willis Street Public Transport 04 472 6221 The nearest bus stop is on Wakefield Street, opposite the Amora Hotel or on Manners Street (for those heading to Lambton Quay or the Railway Station). 4 IOI Members Handbook Venue Map IOI Members Handbook 5 Speaker profiles Hewitt Humphrey New Zealand – Conference Hewitt Humphrey, MC for teacher of speech, drama and Court and manages the JP Master of Ceremonies the conference, has had a public speaking. Court Panel. A Past-President career in radio and television of the Wellington Justices of Twice a year, he takes time broadcasting spanning almost the Peace Association, he is out from his radio work to 48 years. He has worked responsible for the training act as official MC for Royal as a presenter, interviewer, of new, provisionally Investiture ceremonies editor and newsreader on appointed JPs. at Government House in both media. Most of his work Auckland and Wellington. He Hewitt is the current has been with Radio New is also a marriage celebrant. President of the Rotary Club of Zealand, as a news presenter Wellington, an ambassador for and manager, where he Hewitt is a Visiting Justice Variety – The Children’s Charity is currently Manager of to prisons in the Wellington and is a member of the Presentation Standards with region.
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