2020 Community Benefit Report

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3156_2020 Community Benefit Report_FINAL LF new page number.indd 1-2 4/15/2021 5:40:16 PM 2020 INTEGRIS Health Board of Directors

OFFICERS MEMBERS Chris Turner Luke Corbett Karla Marshall Marshall Snipes Chairman Pete Delaney Frank Merrick David Thompson Peter B. Delaney Nico Gomez Timothy Pehrson Chris Turner Past Chairman Neal Hogan Joey Sager Linda Vytlacil Tim Pehrson Ed Martin Georgianne Snowden Mark Werner President and CEO

Table of Contents Overview 2020 INTEGRIS Health Board of Directors 3

A Message from Our President and CEO 4

Mission, Vision and Values 5

An Overview of the INTEGRIS COVID-19 Response 6

COVID-19 Patient and Caregiver Diary 7 Caring for Our Communities 2020 Community Benefits by the Numbers 8 Returnship Community Building Uncompensated Services and Medicaid Services Bad Debt

INTEGRIS Health Outreach Events and Programs 10

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3156_2020 Community Benefit Report_FINAL LF new page number.indd 3-4 4/15/2021 5:40:19 PM A Message from Our President and CEO INTEGRIS Health is Oklahoma’s largest not-for-profit health system and has served Oklahoma Mission communities for more than 100 years. Our mission is partnering with people to live healthier lives. Partnering with people That means we strive to meet your health needs in whatever setting works best for you. to live healthier lives. INTEGRIS Health actively partners with other community organizations to improve access to health care and outcomes, including free clinics, health screenings, wellness promotions, health education, health support groups, mentoring programs for at-risk youth, clean up after natural disasters and assistance for the elderly.

The global COVID-19 pandemic has made our efforts to improve health for our communities even more important as we strive to be the most trusted partner for health.

This report highlights a few ways INTEGRIS Health positively impacted our communities last year. We are humbled at the opportunity to care for the lives of our fellow Oklahomans and thank you Values for trusting us with your care. Vision iCare - Integrity. Warmly, The Most Trusted Compassion.Accountability. Tim Pehrson Partner for Health President and CEO Respect. Excellence.

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How the Year 2020 Changed Us

INTEGRIS Health caregivers and patients shared their stories during the most trying year in recent memory. Take a look at their stories, and how they triumphed over trauma.

Enid Priest Shares His Personal Experience with COVID-19 Read more On June 27, his 45th anniversary of ordination to priesthood, Father Mark Mason began experiencing chills despite the fact it was nearly 100 degrees outside. He tried putting on heavier clothing and lying down, but the chills persisted – even under thick blankets.

An Overview of the INTEGRIS Health COVID-19 Response

The year 2020 will most likely be remembered as the year of COVID-19. Local Man Survives COVID-19: Credits An ER Nurse Asks for Patience in As Oklahomans and INTEGRIS Health caregivers, our reputation for taking care of our patients and one another is well-deserved. Convalescent Plasma and Remdesivir the Rush to Return to Normal Read more Read more 2020 was no different. While this pandemic presented challenges the likes of which we had never experienced, our caregivers Don Wentroth celebrated Father’s Day INTEGRIS Southwest Medical and volunteers worked tirelessly, around the clock to provide patients the best care possible during a most unsettling, uncertain, and his 66th birthday this June, but like Center ER Nurse Rachel unpredictable time. everything else in the year 2020, they McCloy says the COVID-19 weren’t the celebrations he had hoped experience feels like a “hurry for due to COVID-19. up and wait” scenario. First COVID patient admitted to INTEGRIS Health...... March 16, 2020 Patients discharged/recovered...... 4,107 as of Jan. 31, 2021 Food drive items donated...... 2,355 pounds An INTEGRIS Health Respiratory Pregnant and Testing Positive No. of Oklahoma COVID-19 patients cared for ...... 4,938 as of Jan. 31, 2021 Therapist Describes the Pandemic for COVID-19 No. of masks made by volunteers...... 18,839 Read more Read more Jennifer Blevin is a Respiratory “It started with a mild cough,” No. of homemade PPE items produced (face shields and surgical bonnets)...... 21,274 Therapist working in the COVID Unit at describes Carly McKenzie. “And No. of INTEGRIS Health caregiver vaccines administered...... 21,105 as of Feb. 12, 2021 INTEGRIS Southwest Medical Center. it just progressively got worse. No. of community vaccines administered...... 5,000 as of Feb. 12, 2021 She says the current situation caused It hurt to breathe. But honestly, No. of INTEGRIS Health caregiver volunteers for disaster resource pools...... 434 by the coronavirus pandemic can be I was more worried about my described in one word – tense. unborn baby than myself.” 6 7

3156_2020 Community Benefit Report_FINAL LF new page number.indd 7-8 4/15/2021 5:40:28 PM 2020 Community Benefits by the Numbers Returnship Returnship epitomizes our mission of giving back to our communities. INTEGRIS Health provided $65,363,664 in community benefits including the It takes the form of hundreds of programs and acts of charity provided cost of bad debt. This includes our returnship, community building efforts, daily across the state of Oklahoma. • Free health screenings uncompensated services and Medicaid services. • Support groups • Medical services • Educational programs • Health fairs • Other charitable acts as reflected in the previous pages Our returnship efforts equaled $3,751,268.

Community Building Community building is another vital way we give back. These efforts address the root causes of health problems. Some community building activities include the following. • Housing physical improvements • Economic development • Community support • Environmental enhancements • Advocacy for community health advancements Our community building efforts equaled $422,503.

Uncompensated Services and Medicaid Services Uncompensated services comprise the costs of providing free and reduced-cost care. As a system of not-for-profit hospitals, INTEGRIS Health provides services to everyone, regardless of the ability to pay. Thus, we provide a much needed safety net for members of our community who would otherwise have no access to medical care. Charity care costs are based on the overall hospital cost-to-charge ratios. INTEGRIS Health also provides care to patients who qualify for Medicaid programs. INTEGRIS Health provided charity care and Medicaid services at an estimated cost of $32,905,024.

Bad Debt In addition, INTEGRIS Health incurred bad debt with an estimated cost of $28,284,869 based on the overall hospital cost-to-charge ratio. 8 9

3156_2020 Community Benefit Report_FINAL LF new page number.indd 9-10 4/15/2021 5:40:34 PM INTEGRIS Health Outreach Events and Programs ACS - Making Strides Kick-off Breakfast Cameron University Respiratory Therapy Spring Rotations ACS Board Call - OK/TX Panhandle Cameron University Summer Respiratory Therapy ACS Board Candidate Selection Cancer Support Group in Spanish/Grupo de Apoyo de Cancer ACS Board Meeting CancerCheck African American Health Fair ACS Making Strides Booth CancerCheck Hispanic Health Fair ACS Meeting Cardiology Education to Great Plains Residents ACS MWOY Planning Meeting CART House Gala ACS OKC Leadership Council Retreat CASA Donation ACS RMWP Luncheon CDSA Wine Tour ACS State Board Recruitment Lunch Celebration of Life, National Cancer Survivors Day ACS Volunteer Driver Appreciation Chair Exercise ALA Meeting Changing Your Weighs Alzheimer’s Association Chaplain Community Support American Academy of Family Physicians - Dr. Tomás Owens Chisholm High School Athletic Sponsorship American Cancer Society Christian Medical Clinic American Cancer Society Board Meeting CLEET Lunch and Learn American Cancer Society Making Strides Campaign Commerce Head Start Physicals American Cancer Society Real Men Wear Pink Community Blood Drive American Heart Association Community Flu Shots and BP Readings American Lung Association Community Health Improvement Organization Board American Lung Association Sponsorship Community Hours for Tim Pehrson, CEO, FY 2019-20 American Lung Association Support Group Christmas Community Nutrition Program Yukon Library Anna’s House Foundation Community Paramedic Program Anti-Vaping Seminar at Chisholm High School Community Wellness Budget FY 2019-20 Art Exhibit Celebration of Life Cooking Class for City of Miami employees Ask a Dietitian Cook’s Training for Area School Cooks Baby Cafe/Milk Bar- INTEGRIS Health Edmond Culinary Classroom Nutrition Instruction Bedlam Battle Blood Drive CV Tech Foundation Better Breathers DCCP (Delaware County Coalition Partnership) Meeting Better Breathers Support Group DCCSAN Weekly Child Abuse Meetings Blood Pressure Screenings - Buffalo Run De Mujer a Mujer: Mesa Redonda Sobre Violencia Doméstica Boy Scouts 2020 Woman to Woman: Domestic Violence Roundtable Brain Health Series Deaconess Pregnancy & Adoption Brain Injury Support Group DEEP (Diabetes Empowerment Education Program) Breast Cancer Lunch and Learn Delaware County Community Health Education Classes Bright Futures Career Fair Delaware County Community Outreach Flu Shots Burn Center Community Lectures FY 2019-20 Down Syndrome Support Group Burn Center Lectures Nursing Students FY 2019-20 DPP (Diabetes Prevention Program) Calm Waters Center for Children and Families Elders Health Fair Day Cameron University Adult ICU Fall Clinical Rotation Emergency Management Cameron University Fall ED Respiratory Clinical Emergency Medical Service Community Support Cameron University ICU Summer Rotations Emerging Trends for the Church Cameron University NICU Respiratory Therapy Fall Rotations Enid Charity Ball Donation 2019 Cameron University PICU Respiratory Therapy Enid Community Screenings Cameron University Respiratory Therapy ED Clinical Enid High School Baseball Support 10 11

3156_2020 Community Benefit Report_FINAL LF new page number.indd 11-12 4/15/2021 5:40:39 PM Enid Public Schools Foundation Education Hospice Circle of Love Benefit Clay Shoot Meeting Room for Community Organizations Nutrition Program for Edmond Senior Center Equipping the Faith Community to Minister to Those with Dementia Hospice Grief Recovery Program Men’s Health Barbershop Outreach Nutrition Program for Pete White (Northcare) Fairview Youth and Adult Triathlon Hough Ear Institute Men’s Health Screening, Nutrition Education Nutrition Program for Seniors - Brookline Fall Prevention Infant Crisis Center Men’s Health University: NE OKC Health Taskforce OBI Blood Drives 2020 Farm-to-School at SHA Western Village In-Kind Donation of Space/Staff for MDA Clinic Mental Health Meeting OCDDA Presentation FFAC Committee Meeting INTEGRIS Health Baptist Milk Bar Lactation Support Group (July - March) Meridian Tech Students OCU 2020 Financial Health for Clergy - Special Clergy Lunch INTEGRIS Health Cardiology Conference Miami Head Start Physicals OK/TX/PAN Area Board Virtual Meeting: ACS Fit, Not Frail - 4-part series - Nutrition/Fitness INTEGRIS Health Community Clinic Miami High School Students CPR training Oklahoma Blood Institute Fit, Not Frail - 4-part series - Senior Weight Management INTEGRIS Health FitClub FY 2019-20 Miami Physical Therapy Students Oklahoma County Medical Society - Dr. Tomás Owens Fit, Not Frail - First of 4-part series - Mabel Fry INTEGRIS Health Pharmaceutical Assistance Program FY 20 Miami Public School Inservice Presentation Oklahoma Family Center for Autism Flu Shot Clinic INTEGRIS Health Volunteer Auxiliary Monthly Meeting Mind, Body, Spirit Volunteer Oklahoma Project Woman Follow Your Instinct - Save Lives Blood Drive Integrity in Medicine Mini Health Fairs Oklahoma School of Science & Mathematics Board Food Demonstration at the Moore Food and Resource Center ITN Central Oklahoma Ministering to Children in Time of Crisis Oklahoma School of Science and Mathematics Francis Tuttle CART II Fall 2019 Respiratory Adult ICU Jay Head Start Physicals Mobile Health Screening Unit Oklahoma Senior Games Francis Tuttle CART II NICU Respiratory Clinicals Jay Public Schools Inservice Monthly Lectures/Conferencias Mensuales Oklahoma State Medical Association- Dr. Tomás Owen Francis Tuttle CART II Respiratory Spring Clinicals Adult ICU JFK Camp “You Can Be A Hero” Presentation Monthly Nutrition Program - Brookline Oklahoma State Respiratory Care Board of Directors Francis Tuttle CART II Respiratory Spring Clinicals NICU Jordan Cash OHA Meetings Moral Injury: Healing the Wounds of Ministry Oklahoma State Stroke Systems Advisory Committee Francis Tuttle CART II Spring PFT Clinical Rotations JWL of Enid NAMI Support Group OKTXPAN ACS Area Board Meeting Francis Tuttle CART Respiratory PFT Clinicals Fall La Leche League 2020 NEO Nursing Advisory Council Oran Lee Speaking at Mental Health and Addiction Recovery Workgroup Francis Tuttle Respiratory Therapeutics 1 Spring (12-hour shifts) Lay Health Promoters/Promotoras de Salud NEO Nursing Students Orthopedic Provider Standby for Football/Basketball Francis Tuttle Respiratory Therapeutics 1 Fall (12-hour shifts) Leukemia & Lymphoma Society Light the Night NESA Meetings OSSM Foundation Board of Trustees Meeting Francis Tuttle Respiratory Therapy Summer Clinicals (June 2020) LifeShare Foundation Newsletters/VIVA INTEGRIS OSSM Foundation Full Board Meeting Ft. Reno DAR 2020 Light the Night Executive Leadership Non-Reimbursed IRB Fees FY 2019-20 OSSM Parents Association Reception Get Pink Luncheon Limb Loss Support Group Northeastern Tribal Health System (NTHS) Diabetes OT and OTA 100 Student Internships Jan. 1 to June 3 Getting a Good Night’s Sleep LiveStrong Cancer Survivor Support Group NTC Afton Nursing Students OT and OTA 100 Student Internships July 1 to Dec. 3 Gideons Meeting Prayer Breakfast LLS 2020 MWOY Meeting NTC Kansas Nursing Students OT and OTA 200 Student Internships Jan. 1 to June 3 Go Red For Your Heart/Vestido Rojo LLS Man of Year Nursing, AUA, surgical tech and paramedic students OT and OTA 200 Student Internships July 1 to Dec. 3 Grand Lake Area Stroke Support Group LLS Man of Year - Winter Cocktail Nutrition Class for Cardiac Rehab Patients Ottawa Community Health Series Grandparents: A Grand Perspective LVAD Support Group Nutrition Class Series/Clase de Nutrición Ottawa County Community Health Series Great Land Run Education Fund Making Strides Against Breast Cancer OKC - Applause Nutrition Education at Arcadia Trails INTEGRIS Ottawa County Farmers Market Board Meeting Grief Support Groups Meeting Making Strides Fundraiser Booth Nutrition Education at Staff Development Training OU MHA Advisory Board Breakfast Meeting Grove Tween Fair Making Strides Kickoff Booth - INTEGRIS Baptist Nutrition Education for Parents - Monroe Elementary OUHSC Medical Student Course 19-20 Health Alliance for the Uninsured Making Strides Kickoff Campaign - INTEGRIS Southwest Nutrition Education for Students - John Rex Middle School Physical Therapy Community Hours Health Planning Coalition Making Strides T-shirt Distribution Booth Nutrition Education Project 31 - Breast Cancer Online Support Group Physical Therapy Students Healthy Living, Livestrong at the YMCA Man and Woman of the Year 2020 Kick Off Meeting Nutrition Presentation - City of Edmond Positive Directions Mentoring Program FY 2019-20 Healthy Schools Oklahoma Man and Woman of the Year 2020 Candidate Workshop Nutrition Presentation - First Church Bethany Pre- and Post-conference rooms for Clinical Nursing Hearing Helpers 2020 Man of the Year Fundraiser Brainstorming Session Nutrition Presentation - Pete White Health and Wellness Center Pregnancy Talks at Jay Public Schools Heart Healthy Eating for “New View” VITAL Man of Year Fundraising Meeting Nutrition Presentation for HLC - MAPS3 (Rockwell) Prenatal Classes Heather Harkness Memorial Events Man Up Nutrition Presentation for HLC - Rockwell Professional Staff Education, Sports Nutrition Heroes Help - Paramedic Marriage and Family Therapy Internships Nutrition Presentation for Metro YMCA Staff Project 31 Hispanic radio, television and newspaper Mary Pinzon Stroke Awareness/Education Nutrition Presentation for Parkinson’s Support Project 31 Breast Cancer Support Group Holy Angels Health Fair/Feria de Salud en Santos Meals on Wheels FY 2019-20 Nutrition Presentation for Seniors - INTEGRIS Southwest Project 31 Cancer Support Group Christmas Party Hope Support Group Medical Marijuana Lunch and Learn Nutrition Presentation for Statewide Librarian Conference Project Search 2020 Conference Rooms Hopkins DDP Class Medical Student Family Medicine Rotation Nutrition Program - Brookline PT 100 Student Internships Jan. 1 to June 30, 2020 Horticulture Therapy at Arcadia Trails INTEGRIS Meditation Sessions at INTEGRIS Cancer Institute Nutrition Program “Heart Smart Eating” PT 100 Student Internships July 1 to Dec. 31, 2019 12 13

3156_2020 Community Benefit Report_FINAL LF new page number.indd 13-14 4/15/2021 5:40:40 PM PT 200 Student Internships - Jan. 1 to June 30, 2020 UCO Community and Public Health Internships – INTEGRIS Cancer Institute PT 200 Student Internships - July 1 to Dec. 31, 2019 UMICORE Health Fair (Safety Day) Public Health Institute of Oklahoma Under the Surface Quapaw Head Start Physicals Understanding the Changes in Medicine Radiation Therapy Student Hours United Way Chili Cook-Off Radiology Students United Way Donation Real Men Wear Pink ACS Making Strides Fundraiser United Way of Canadian County Real Men Wear Pink Fundraiser Variety Care Real Men Wear Pink Taco Lunch - Dr. Hassan Vascular Screenings – free of charge to qualifying population REC Days Walk For Life Redlands 2020 Wellness Where You Are - Edmond Relay for Life Walk and Dinner Auction Wellness Where You Are - Yukon Resource Room Wellness Wise Guys Clinic Rose State Adult Floor Respiratory Clinicals Workers Comp Lunch and Learn Rose State Fall Pulmonary Diagnostics Clinicals YMCA Rose State Pulmonary Diagnostics Clinicals YMCA Annual Campaign RT 200 Student Internships - July 1 to Dec. 31, 2019 YMCA Board of Directors Savannah Station Board of Directors 2020 YMCA Meeting School Garden Education - Adams Elementary Yoga Healing through Movement / Safer At Home Yoga Senior Life Nutrition Program - INTEGRIS Southwest Yoga in Your Chair Senior Life Wellness Budget FY 2019-20 Yoga Nidra Experience SHA Community Clinic Youth and Family Services Youth Experiencing Success Luncheon 2020 SLP 100 Student Internships July 1 to Dec. 31, 2019 Yukon Community Screenings SLP 200 Student Internships - Jan. 1 to June 30, 2020 Yukon Public School Health Fair SLP 200 Student Internships - July 1 to Dec. 31, 2019 Yukon Rotary 2020 Souper Bowl Saturday YWCA Speaker at First Presbyterian YWCA Purses with Purpose Annual Sponsorship Speech Pathology Students Spinal Cord Injury Support Group Sponsor OSSM’s 2020 Quantum Experience Spotlight on Stretching Stanley Hupfeld Academy 4th Grade Baking Classes Stanley Hupfeld Academy Annual Health and Science Fair Stanley Hupfeld Academy Support FY 2019-20 Stephen Grigar 2020 Stitching For Sanity Successful Breastfeeding July 1, 2019 to Feb. 15, 2020 Summer (June) Respiratory Clinicals - Rose State Survivors of Suicide Support Group SWOSU 2020 Tenaciously Teal Sponsorship Teresa Gray: CART House TFCU Health Fair The Care Giver Soul The Foundation for OKCPS 14 15

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