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Annual Report and Accounts 2014 Strategic Report Governance Financial Statements

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Annual Report and Accounts 2014 Strategic Report Governance Financial Statements Annual Report 2014 and Accounts OneSavings Bank Annual Report and Accounts 2014 Strategic report Governance Financial statements Strategic report Highlights ..............................................................01 OneSavings Bank At a glance ............................................................02 Chief Executive Officer’s statement ..............04 Market review ......................................................06 is a specialist lender Our strategic framework ..................................08 Our business model ...........................................09 Our strategy in action .......................................10 primarily focused Strategic report Governance Financial statements OneSavings Bank Annual Report and Accounts 2014 10-11 Our strategy in action Gross new organic lending 2014: £1.5bn 2013: £794m specialist Best Buy-to-Let Mortgage lender Provider 2014 What Mortgage on carefully selected Sub-Sector market Bespoke Intermediary Inorganic specialisation underwriting relationships growth We focus on specialist mortgage lending Our highly skilled underwriting team has We originate almost all of our organic Since the formation of OneSavings Bank to consumers, entrepreneurs and SMEs in an average of 12 years’ experience. We lending through a selected panel of the Group has diversified into new lending sub-sectors of the UK market where we adopt a manual approach to underwriting specialist intermediaries, who have markets through business acquisitions, have identified opportunities for both risk- specifically geared to each individual access to our senior team and can including InterBay Commercial, an SME Lending to an experienced investor adjusted high returns and strong growth. customer. We do not use automated or take advantage of our multi-brand lender, in August 2012 and Prestige Finance, • Buy-to-Let scorecard based processes for underwriting approach. We meet regularly with all a second charge lender, in September 2012. Mr Viventi is an experienced investor with a mix of commercial and residential • Commercial and semi-commercial new loans. our intermediaries, ensuring a well The Group also acquired the operating investment properties in his substantial portfolio. His aggregate borrowing with • Residential development finance established and personal relationship, and infrastructure, systems and staff of Heritable the Bank is approximately £10m, with loans under both the Kent Reliance and • Bespoke first charge residential Our Transactional Credit Committee meets work closely with them to find bespoke Partners Limited in December 2013 and InterBay Commercial brands. • Second charge residential twice weekly to assess new mortgage solutions for their mortgage customers. commenced residential development • Shared ownership applications that exceed £1m of Group financing in early 2014. He was introduced to OneSavings Bank by his broker, Julian Ingall of Coreco, based exposure, giving us the ability to respond This regular intermediary engagement in the City of London. In 2013, facilities were provided by Kent Reliance for the OneSavings Bank also provides funding quickly and flexibly to more complex positions us as a key supplier for their Between 2011 and 2013 the Group acquired remortgage of residential investment property in Central London. Then in 2014 when lines to other lenders secured against pools requests, providing a service differential. customers. We continue to deepen our 11 mortgage portfolios and 1 unsecured Mr Viventi was seeking to remortgage and capital raise on two of his commercial of loan collateral. The terms require the relationships with these intermediaries and personal loan portfolio. These portfolios properties, again in Central London, Julian recognised that OneSavings Bank was well third party lender to abide by prescribed Our own brand residential arrears level conservatively expand the panel with whom were acquired to dilute the impact of the placed to assist, this time through InterBay Commercial. criteria for underwriting of the underlying is testament to the success of this we work. Our Intermediary NPS – a measure low yielding back book inherited from KRBS, loans. The advance rate varies depending underwriting approach – as at December of how satisfied they are with our service – as in aggregate they were purchased at Working with senior management at the Bank, including the Group Real Estate on the quality of the underlying assets. 2014, out of more than 14,000 loans totalling was over 50% in 2014. a significant discount and are therefore Director, Julian arranged finance on the two properties. As part of the process These funding lines provide indirect access £2.7bn originated since the Bank’s creation higher yielding. All of these portfolios are of agreeing the loan, the Bank met with Mr Viventi and visited the proposed to certain high yielding, specialist sub- in February 2011, we only have 24 cases of performing in line with or better than the security properties. segments, such as residential bridge finance. arrears over three months in duration, with base case financial expectations prepared As at the end of 2014, the Group had £71m an aggregate balance of £4.5m and average prior to purchase. Julian recognised that the breadth of proposition offered by OneSavings Bank of secured funding lines (2013: £37m). LTV of 64%. was ideal for his client; ‘the option to have a relationship with a lender capable The Group is focused on organic origination of handling both the residential and commercial elements of Giorgio’s portfolio as its core growth strategy, however it will is invaluable. The meeting with the Bank was hugely reassuring for both parties continue to actively consider inorganic and we have an ongoing dialogue about further financing opportunities.’ opportunities as they arise. The Bank Julian facilitated bespoke pricing on a facility that recognised Mr Viventi’s expertise sub‑sectors of the acquired a small portfolio of SME mortgages in the second half of 2014. in his chosen markets and enabled him to release value from his existing portfolio, using the funds to acquire new property. Strategic report Governance Financial statements OneSavings Bank Annual Report and Accounts 2014 12-13 Our strategy in action continued Maintain and build upon 150 year heritage in savings New savings customers 2014: mortgage market. fair place to save 27,000 2013: 17,000 Best Cash ISA Provider 2014 Moneyfacts Stable funding Transparent savings Customer focused platform products philosophy By maintaining our strong focus on our We offer savings products that are easy Our customer centric strategy and savings customers we are rewarded to understand and to access, giving each performance metrics are aligned to our with a loyal customer base; the average customer detailed product information and business strategy. We maintain regular length of Kent Reliance’s savings customer avoiding confusing Terms & Conditions. Our contact with all our savings customers to relationship is 8 years (12 years for branch- customers are entitled to flexibility, such ensure we are focused on meeting their based savings customers) and the average as the ability to add to NISAs throughout needs. We offer them exclusive retention balance per account is £20,000. Only 6,600 the year, and fixed rate bonds allowing products to ensure high levels of customer accounts have balances in excess of £85,000. withdrawals under certain conditions. retention. This year we established a savings customer panel to discuss specific customer Its specialist lending We measure customer satisfaction in several Our products are nationally recognised. Kent issues at regular events throughout the year ways: NPS assesses customer advocacy – Reliance maintains a regular presence in the and we are planning to launch an online the likelihood of a customer recommending media’s Best Buy tables; in 2014 OneSavings panel. The majority of our savings customers A family of Kent Reliance savers us to someone else. Our customer NPS is Bank Best Buy products included our fixed- are Provident Society members, who are 38.9% and we intend to build on this each rate NISAs, fixed rate bonds and our Branch invited to several face-to-face events a year The Wilson-Sharp family, consisting of Mum, Dad and their three daughters live in the year. We also measure customer satisfaction Easy Access Account. We were also awarded with the senior management team. historic town of Fordwich near Canterbury, an idyllic community that is famous for through regular customer surveys. Moneyfacts Best Cash ISA Provider in 2014 being the smallest town in England. A family of savers, there are a number of things for the second year running. Our Brand Values: that they value alongside good interest rates and a safe place for their money. Just Our high levels of customer satisfaction • To communicate and deal with each as important is the reliability of a partner that offers them long term value, especially contribute to high retention rates customer on an individual basis when some banks seem to be offering high rates one day and then taking them on maturing fixed term deposits. • To be consistent across all channels away the next. Along with many savers they are keen to see traditional values being In 2014, we retained on average • To have confident and friendly staff demonstrated, especially when it comes to banking. 92% of maturing balances. • To be simple and easy to do business with • To offer long term value for money Mr Wilson-Sharp says that
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