Problem-Specific Guides Series Problem-Oriented Guides for Police No. 11 Shoplifting 2nd Edition Ronald V. Clarke Gohar Petrossian Problem-Oriented Guides for Police Problem-Specific Guides Series No. 11 Shoplifting 2nd Edition Ronald V. Clarke and Gohar Petrossian This project was supported by Cooperative Agreement #2010-CK-WX-K005 awarded by the Office of Community Oriented Policing Services, U.S. Department of Justice. The opinions contained herein are those of the author(s) and do not necessarily represent the official position or policies of the U.S. Department of Justice. References to specific agencies, companies, products, or services should not be considered an endorsement of the product by the author(s) or the U.S. Department of Justice. Rather, the references are illustrations to supplement discussion of the issues. The Internet references cited in this publication were valid as of the date of this publication. Given that URLs and websites are in constant flux, neither the author(s) nor the COPS Office can vouch for their current validity. © 2013 Center for Problem-Oriented Policing, Inc. The U.S. Department of Justice reserves a royalty-free, nonexclusive, and irrevocable license to reproduce, publish, or otherwise use, and authorize others to use, this publication for Federal Government purposes. This publication may be freely distributed and used for noncommercial and educational purposes. www.cops.usdoj.gov ISBN: 978-1-932582-34-5 April 2013 Contents Contents About the Problem-Specific Guides Series ......................................1 Acknowledgments ...........................................................5 The Problem of Shoplifting ....................................................7 What This Guide Does and Does Not Cover ....................................7 General Description of the Problem ..........................................8 Main Offender Groups ...............................................8 Harms Caused by Shoplifting ..............................................10 Factors Contributing to Shoplifting .........................................11 Goods Sold .......................................................11 Seasonal and Temporal Patterns ......................................13 Location ..........................................................13 Retail Policies, Staffing, and Stock Control ...............................13 Store Layout and Displays ............................................14 The Internet .......................................................15 Understanding Your Local Problem ...........................................17 Stakeholders ...........................................................18 Asking the Right Questions ...............................................18 Incidents .........................................................18 Offenders .........................................................19 Locations/Times. .19 Conditions Facilitating Shoplifting ......................................20 Current Responses ..................................................20 Measuring Your Effectiveness .............................................21 Responses to the Problem of Shoplifting .......................................23 General Considerations for an Effective Response Strategy .....................23 Specific Responses to Reduce Shoplifting ....................................25 For All Shoplifting ..................................................25 For Organized Shoplifting .............................................33 Responses with Limited Effectiveness .......................................35 Appendix: Summary of Responses to Shoplifting ...............................37 References ................................................................43 Endnotes ..................................................................47 About the Authors ..........................................................49 Other Problem-Oriented Guides for Police .....................................51 About the Problem-Specific Guides Series About the Problem-Specific Guides Series The Problem-Specific Guides summarize knowledge about how police can reduce the harm caused by specific crime and disorder problems. They are guides to prevention and to improving the overall response to incidents, not to investigating offenses or handling specific incidents. Neither do they cover all of the technical details about how to implement specific responses. The guides are written for police—of whatever rank or assignment— who must address the specific problem the guides cover. The guides will be most useful to officers who: • Understand basic problem-oriented policing principles and methods. The guides are not primers in problem-oriented policing. They deal only briefly with the initial decision to focus on a particular problem, methods to analyze the problem, and means to assess the results of a problem-oriented policing project. They are designed to help police decide how best to analyze and address a problem they have already identified. (A companion series of Problem-Solving Tools guides has been produced to aid in various aspects of problem analysis and assessment.) • Can look at a problem in depth. Depending on the complexity of the problem, you should be prepared to spend perhaps weeks, or even months, analyzing and responding to it. Carefully studying a problem before responding helps you design the right strategy, one that is most likely to work in your community. You should not blindly adopt the responses others have used; you must decide whether they are appropriate to your local situation. What is true in one place may not be true elsewhere; what works in one place may not work everywhere. • Are willing to consider new ways of doing police business. The guides describe responses that other police departments have used or that researchers have tested. While not all of these responses will be appropriate to your particular problem, they should help give a broader view of the kinds of things you could do. You may think you cannot implement some of these responses in your jurisdiction, but perhaps you can. In many places, when police have discovered a more effective response, they have succeeded in having laws and policies changed, improving the response to the problem. (A companion series of Response Guides has been produced to help you understand how commonly-used police responses work on a variety of problems.) | 1 | Shoplifting, 2nd Edition • Understand the value and the limits of research knowledge. For some types of problems, a lot of useful research is available to the police; for other problems, little is available. Accordingly, some guides in this series summarize existing research whereas other guides illustrate the need for more research on that particular problem. Regardless, research has not provided definitive answers to all the questions you might have about the problem. The research may help get you started in designing your own responses, but it cannot tell you exactly what to do. This will depend greatly on the particular nature of your local problem. In the interest of keeping the guides readable, not every piece of relevant research has been cited, nor has every point been attributed to its sources. To have done so would have overwhelmed and distracted the reader. The references listed at the end of each guide are those drawn on most heavily; they are not a complete bibliography of research on the subject. • Are willing to work with others to find effective solutions to the problem. The police alone cannot implement many of the responses discussed in the guides. They must frequently implement them in partnership with other responsible private and public bodies, including other government agencies, non-governmental organizations, private businesses, public utilities, community groups, and individual citizens. An effective problem-solver must know how to forge genuine partnerships with others and be prepared to invest considerable effort in making these partnerships work. Each guide identifies particular individuals or groups in the community with whom police might work to improve the overall response to that problem. Thorough analysis of problems often reveals that individuals and groups other than the police are in a stronger position to address problems and that police ought to shift some greater responsibility to them to do so. Response Guide No. 3, Shifting and Sharing Responsibility for Public Safety Problems, provides further discussion of this topic. The COPS Office defines community policing as “a philosophy that promotes organizational strategies, which support the systematic use of partnerships and problem- solving techniques, to proactively address the immediate conditions that give rise to public safety issues such as crime, social disorder, and fear of crime.” These guides emphasize problem-solving and police-community partnerships in the context of addressing specific public safety problems. For the most part, the organizational strategies that can facilitate problem-solving and police-community partnerships vary considerably and discussion of them is beyond the scope of these guides. | 2 | About the Problem-Specific Guides Series These guides have drawn on research findings and police practices in the United States, the United Kingdom, Canada, Australia, New Zealand, the Netherlands, and Scandinavia. Even though laws, customs, and police practices vary from country to country, it is apparent that the police everywhere experience