Laugh and Learn Bridging Generational Gaps

Presented by Mark Stevenson and Amanda Freeman

Baby Boomer Gen X Millennial Gen Z

Gen Y | Peter Pan | Boomerang

Born between 1980 - 1996 The Peter Pan “I Won’t Grow Up!” The

According to a study, in 2012 40% of millennial men ages 18-30 lived at home Millennials…

…are high on self-esteem.

…feel entitled.

...Oh, and they crave awards. (Exhibit A) That #selfie life

Narcissistic Personality Disorder is nearly 3 TIMES as high for millennials as it is for people ages 65 or older They are going to be famous for all the right (and wrong) reasons.

Thanks, Snapchat. Millennials and the Quantified Self Reality TV = REALITY Baby Boomer Gen X Millennial Gen Z

The Forgotten Generation

Born between 1964 - 1980 A Generation of “Survivalists”

• Historical events shaped their deep distrust in corporate America • Cynical about most everything • Economic busts • Lone wolf mentality Gen X in the Workplace

• Nontraditional view of time and space • Flexible hours, informal work environment, just the right amount of supervision • Not intimidated by authority, but simply unimpressed by it. • Technology = success = survival • Willingness to buck the system Pop Culture + Gen X Gen X Movies Generation X What’s old is new again… Baby Boomer Gen X Millennial Gen Z born 1946 - 1964 Baby Boomer Traits:

• Strong work ethic (workaholics) • Competitive • Goal-oriented • AMAZINGLY long attention spans • Very team-oriented • Still very much willing and able to learn Baby Boomers also value… Baby Boomer Gen X Millennial Gen Z

Who Are ? They are more independent Gen Z is theOutnumbering most diverse of Generation Z make up 25% any generationBaby Boomers in& Millennialsthe U.S. thanof the previous U.S. population . Generation Z uses an average of 5 screens per day of Gen Z will display symptoms of emotional distress if kept 79% away from their personal electronic devices for too long Gen Z Traits:

• Less interested in sharing their lives for the public record • Impatient with VERY short attention spans • YouTube over Facebook • Place a high value on honesty • Highly educated • iGen Baby Boomer Gen X Millennial Gen Z Communication Cycle … it’s a mess.

Hello Katie. This is Barb.

Wuts up? #worklife Communication Differences Baby Boomers

• Prefer face-to-face or phone calls • Avoid meetings at all costs • Body language is vitally important – “Show Me” generation • Will press for details – so be prepared to get thorough • Speak in an open, direct style but avoid controlling language Communication Differences Gen X

• Direct communication is preferred – just keep them in the loop • Email is preferred workplace communication • Feedback is encouraged and welcomed • Keep it casual – informal communication is best Communication Differences Millennials

• Prefer text or instant message • Do not talk down to them • Fun and humor in work and learning – not everything has to be so serious • Use action words and challenge them at every opportunity Communication Differences Gen Z

• Don’t typically look their communication partner in the eyes because they are constantly looking around • 4D thinking because their minds are constantly streaming • ….if you don’t communicate with 5 words and a big picture, you will not reach them • Their attention span is 2.8 seconds Something that might surprise you….

Gen Z actually prefers face-to-face communication in their workplace

SRRY… ROFL … AFAIK … G2G … IMHO … LMS … IDC

IRL IRL

…

TTYL

RN RN

…

…

NSFW NSFW

TMI TMI

…

…

OMG OMG

SMH SMH

…

NP NP

…

…

LMK LMK JK JK

LOL … JSYK … IKR … LMAO … BRB … OMW … ILY … GR8 Kitchens Hello! مرحبا ¡Hola! Здравствуйте talofa Communication in your Kitchen

When you have employees from 4 generations working in your cafeteria…

…and all 4 have a different preferred communication method

Hint: Don’t be this version of Mark. …how do you bridge the gaps? Think: Tech Evolution

• Nutrition technology adoption rates ↑ • Apps as an option for younger generations Think: Training Methods

• Millennials and Gen Z: • Ad-free videos to watch at their leisure • Gen X & Boomers: • In-person or group training classes

Acknowledge and accept the General Rules to Follow

RULE #1 ---- NO ‘ONE SIZE FITS ALL’

RULE #2 ---- AGE

RULE #3 ---- DEFER

Thanks for listening! Questions?

Mark would be more than happy to answer them ;) I’m going to go put my feet up. I can only make this man look good so many times... Chat at us!

Mark Stevenson Amanda Freeman Manager, Solution Experts Solution Expert [email protected] [email protected] (281) 453-8515 (281) 453-8580 Linky Links

• Link #1 -https://business.linkedin.com/talent-solutions/blog/2013/12/8-millennials-traits-you-should-know-about-before-you-hire-them • Link #2 - https://www.mindtickle.com/blog/10-millennial-personality-traits-hr-managers-cant-ignore/ • Link #3 - http://bizmology.hoovers.com/millennial-characteristics-mindset • Link #4 - http://www.baltimoresun.com/entertainment/bthesite/ • Link #5 - www.popsugar.com/tech/Things-Millennials-Do-37596324 • Link #6 - http://www.breitbart.com/big-government/2015/02/03/7-reasons-millennials-are-the-worst-generation/ • Link #7 - http://www.scarymommy.com/29-things-that-identify-you-as-generation-x/ • Link #8 - https://elearningindustry.com/8-important-characteristics-baby-boomers-elearning-professionals-know • Link #9 - https://www.thebalance.com/baby-boomers-2164681 • Link #10 - http://www.the-baby-boomers-webplace.com/humorous-baby-boomer-characteristics.html • Link #11 - https://growingleaders.com/blog/six-defining-characteristics-of-generation-z/ • Link #12 - https://www.forbes.com/sites/causeintegration/2016/11/28/get-ready-for-generation-z/#6f40fda52204 • Link #13 - http://www.speeli.com/articles/view/Characteristics-of-generation-z Linky Links (continued…)

• Link #15 - http://www.inc.com/ryan-jenkins/1-tip-to-eliminate-miscommunications-across-generations.html • Link #16 - http://michaelsseaver.com/careerbusinesscoaching/generational-differences-and-improving-communication/ • Link #17 - https://www.iofficecorp.com/blog/8-tips-to-communicate-with-4-different-generations-in-the-workplace • Link #18 - http://old.biz.colostate.edu/mti/tips/pages/InteractionAmongTheGenerations.aspx • Link #19 - https://www.youtube.com/watch?v=LmNzZf0996o • Link #20 - https://www.entrepreneur.com/article/236560 • Link #21 - http://rise.xyz/blog/gen-z-communication/ • Link #22 - http://time.com/247/millennials-the-me-me-me-generation/ • Link #23 - https://www.youtube.com/watch?v=_lfxYhtf8o4