SOUTH FLORIDA PERFORMANCE IMPROVEMENT SUMMIT Zoo Miami February 13, 2020 • 8:30 a.m. – 4:30 p.m. KEYNOTE SPEAKER Maria I. Nardi, Director, Miami-Dade County Parks, Recreation and Open Spaces Governor’s Sterling Award Recipient• Governor’s Sterling Sustained Excellence Award Recipient Best Practices in Vision, Strategy and Teamwork: The Miami-Dade County Parks and Open Space Master Plan In 2008, the Miami-Dade County Board of County Commissioners unanimously adopted the Parks and Open Space Master Plan (OSMP) as the 50-year blueprint for a livable, seamless, beautiful and sustainable Miami-Dade, and in 2009 the plan was incorporated into the county’s Comprehensive Development Master Plan. Today this plan is recognized as a national model for how to transform communities through park and land use policy. Maria will describe the leadership strategies she utilized to lead a process that included 300 public meetings and workshops across the County in collaboration with a multidisciplinary consultant teams. Participants will have the chance to hear how strategic planning and organizational vision were key in Maria’s successfully navigating development of the OSMP.

Sample Workshop Topics: WHAT IS THE PERFORMANCE IMPROVEMENT • Why Systems Thinking is Key to Excellence SUMMIT? • Use Design Thinking to Solve those Wicked Problems It is the premier one-day high performance learning event in the state of Florida that • Building & Assessing Your Team for Effective features management best practices from 10 Process Management public and private organizations and businesses. • Achieving Organizational Performance Through a System of Shared Accountability

The Summit features a Florida Team Showcase winner, the Bascom Palmer Eye Institute/University of Miami “First Case Busters” team. The First Cases On-Time (FCOT) start in the Operating Room project was selected to improve the percentage of elective, first case timely starts in the OR. With a mean of 25% of first cases starting on time, intervention strategies were needed to reduce the delays, improve patient satisfaction and maximize hospital revenue. The team implemented interventions that addressed incomplete paperwork/consents and physician lateness, improving the average FCOT from 25% to ≥70%. WORKSHOPS • BEST PRACTICES • TEAM SHOWCASE • KEYNOTE SESSION

CLICK HERE TO REGISTER ($195) For more information, visit www.floridasterling.com or call (850)-922-3516.

South Florida Performance Improvement Summit

Zoo Miami – Florida Room

February 13, 2020 – 8:30 a.m. – 4:30 p.m.

SESSIONS AT A GLANCE

Leadership Strategic Planning Customers Measurement, Analysis, Knowledge & Management Workforce Operations Results Process Sterling number Room REGISTRATION NETWORK 8:00 – 8:30 A.M.

8:30 a.m. Introduction & Keynote Dione Geiger, President Florida Sterling Council Welcome to Sterling Maria Nardi, Director Miami-Dade County Parks, Best Practices in Vision, Strategy and Teamwork: The Recreation and Open A Miami-Dade County Parks and Open Space Master Plan Spaces Department 10:00 a.m. – 11:30 a.m. Workshops What is Organizational Culture? Accenture X X A Use Design Thinking to Solve those Wicked Problems NextEra Energy X X B Building & Assessing Your Team for Effective Process FloridaMakes X X C Management 11:30 – 11:40 Break 11:40 a.m. – 1:10 p.m. Workshops

Lean Process Improvement Workshop NextEra Energy X B

Achieving Organizational Performance Through a System Florida Department of X C of Shared Accountability Health in Broward County Equipped - Empowered - Engaged (E³) from the "C-Suite" Fierro Consulting X X A through the Front-Line 1:10 p.m. – 2:10 pm Lunch & Team Showcase Event Bascom Palmer Eye Institute First Case Busters 2019 Conference Team Showcase Winner A Zoo Miami & Zoo Miami Animal Encounter presentation 2:10 p.m. – 3:50 p.m. Workshops Introduction to Design for Lean Six Sigma Tools and Florida Power and Light X B Techniques Nature Coast Quality Introduction to the Sterling Management System X A Associates, LLC The School District Building a Culture of Excellence X C of Lee County 4:00 p.m. – 4:30 p.m. Wrap up of the Day Facilitated discussion: What did we learn today and what Miami-Dade County Parks, will we be taking back to improve our organization? Recreation and Open Spaces A Share / Network Department