Novateca – Global Libraries Moldova AID-117-G-12-00001 GDA with Bill and Melinda Gates Foundation
Final Report: February 2012 – January 2019
In November 2018, over 300 librarians, local public authorities, and partners attended the final Novateca event which showcased the most innovative and valuable initiatives undertaken by public libraries over the past 7 years.
Submitted 28 February 2019
I- Novateca Handoff Plan
International Research and Exchanges Board (IREX) AID-117-G-12-00001
1. Executive Summary Novateca - Global Libraries Moldova is a 7-year initiative that changed the way Moldovans interact with public institutions and getting involved with their communities’ development. Moldovans now create, participate and lead a series of innovative and context-specific community services that address the ever- changing information and learning needs of citizens to improve their economic, social and cultural lives.
In a country where it is estimated that 16% of the population must emigrate to provide for their families1, Novateca fostered a network of organizations that empower communities through access to critical information and locally relevant opportunities for learning and advancement. By modernizing with equipment and training 1,082 out of a total of 1,338 public libraries, Novateca created vibrant community centers that offer locally-driven services in partnership with local public authorities, civil society organizations, international NGOs and the private sector. These facilities located in every raion and the Gagauzia region, serve 763,000 people per year (or 21.5% of the country’s population) of which, 75% are youth.
Novateca was implemented in two stages. During the pilot phase (February 2012 through June 2014), IREX completed a learning grant for Novateca with funds from the Bill and Melinda Gates Foundation and USAID. The purpose was to learn how best to approach development of the national library system in Moldova. Over the course of 32 months, IREX focused on creating a pilot network of 68 modern public libraries through which to test processes to equip libraries, train librarians and foster innovations. Furthermore, IREX tested non-training approaches to enhance librarians’ leadership skills as well as partnerships to increase public support for libraries as community hubs. The program also secured a high degree of local ownership through inclusion of diverse stakeholders in program design and implementation. Novateca’s ongoing monitoring and evaluation activities provided additional insight into impact and sustainability issues. Leveraging the results of the planning grant as well as the lessons learned from other Bill & Melinda Gates funded Global Library country programs, IREX implemented the National Country Wide Novateca Program from February 2014 through January 2019. This initiative focused first on scaling the pilot with the target of modernizing 1,000 public libraries, but also aimed to transform the library system to create a network of librarians that had the tools they needed to make information and services at their libraries available and relevant for all Moldovan citizens. By 2018, 1,082 libraries were part of the Novateca network. The program’s support in providing technology for libraries adapted to the ever-changing technology use patterns in Moldova, and the entire region. Novateca expanded its support by providing libraries and their partners with online resources and online courses, and innovative equipment for initiatives such as robotics clubs, tablets, smartboards and others.
It was key for Novateca’s success to donate equipment was as part of a comprehensive capacity development and advocacy support to libraries, local public authorities and partners of libraries to ensure that the equipment was used to address the most current information and learning needs of people in Moldova.
Moreover, the Novateca experience was enhanced by the numerous partnerships that libraries, local public authorities, companies and international donors forged to provide better and more innovative services at the library. That was the case of the three “Fab Labs” or Community Innovation Centers at Novateca libraries launched in collaboration with USAID, the Swedish Embassy and the USAID-funded Moldova Competitiveness Project (MCP).
1 http://moldova.unfpa.org/sites/default/files/pub-pdf/PSA_RO.pdf
February 2012 – January 2019 2 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Overall, the services provided by Novateca’s network of public libraries have a significant influence on citizens’ quality of life. Library visitors mentioned that due to use of technology in the library they: saved time (94%), strengthened communication and relationships between family and friends abroad (72%), improved their academic performance (63%), developed skills necessary for employment (37%), raised awareness regarding community issues (71%) increased level of participation in community life (69%), received help in employment (24%), and avoided bribery (68%) (Source: National Citizen survey, 2018).
Sustainability considerations were at the core of the work from the beginning of the program. IREX designed and implemented a plan to transfer skills, capabilities, connections, tools and resources to a wide network of key library, national and local government and private sector stakeholders.
Given Moldova’s continuing economic hardship, political instability and the strengths and weaknesses inherent in its highly segregated regional structure, it was clear that the sustainability strategy for Novateca could not be based on a monolithic model. Rather, responsibility for carrying on the program’s vision for libraries and some of its activities needed to be dispersed throughout the entire system. IREX endeavoured to facilitate the absorption and adoption of the Novateca program’s principles via “the four pillars” of the greater library system in Moldovan society: the central government, local public authorities, library administrations, and civil society. 1. Program Highlights In the past seven years, Novateca:
• empowered over 1,606 librarians with 21st-century skills in 1,082 modernized libraries that received nearly a million visits of users who accessed internet and trained more than 600,000 people in advanced computer skills. • invested in modern ICT equipment, leveraging $10.8 million investment from Moldova Public sector, companies and others (including more than half a million investment from local public authorities in basic library infrastructure). • Improved the STEM capacities of 1200 children between the ages 9 and 16 in 19 Roboclubs. • helped 180,000 people to find job opportunities and 15,000 access e-government services. • positioned libraries as agile partners to meet rapidly evolving community needs, such as libraries providing voter awareness trainings. • institutionalized data-based library management so that libraries have better tools for advocacy purposes • served as a model for the New Library Law in Moldova
Objective 1: Libraries have the equipment and technology necessary to provide community access to information. Novateca equipped a total of 1,082 libraries throughout all 35 regions of the country (81% of the country’s libraries). A total of 3702 computers, 394 tablets and 5 smartboards were delivered to libraries. This investment was matched by 820,000 USD of local funding to improve libraries’ infrastructure to participate in the program. Once the initial modernization took place, the focus for Objective 1 narrowed to provision of library equipment and technology that directly supports the sustainability of Modern Library Services at the local level or leveraged further investment from local authorities or other partners. Equipping Libraries with Modern Technology IREX developed an application process in line with Moldova’s regulations and an initial assessment of the library landscape to choose libraries to participate in the program. To ensure broad library
February 2012 – January 2019 3 International Research and Exchanges Board (IREX) AID-117-G-12-00001
participation, Novateca implemented diverse methods to announce the competition for inclusion in the program ranging from regional readiness workshops for librarians and local public authorities (LPAs) to online support and FAQ tools. During the pilot program, only 6% of libraries met the readiness requirements when they were selected, but within 5 months all the selected libraries were prepared for equipping thanks to investments by local public authorities (LPAs). In the national program, this process was scaled to reach all 35 regions of Moldova. The initial equipping process occurred in three phases over the first three years of the project (2014-2016). By February 23, 2017, 81% of the libraries in the country were part of the Novateca network. Additionally, the last round of the equipping process expanded to also include children’s libraries and 56 were added to the network. These children’s libraries received special training to implement innovative services with tablets. In 2017, once the rounds of equipment were over, the 1+1 initiative was launched to support libraries, particularly those that engage in local-level advocacy campaigns, to obtain additional IT equipment in response to patron and partner needs. Participating libraries (including those outside the Novateca network) purchased equipment (e.g., computers, laptops, tablets, multimedia projectors, and multifunctional printers) and then applied to receive an additional piece of equipment from Novateca. The 2017 edition resulted in 450 pieces of equipment being delivered to 341 libraries across 30 raions and reached new libraries to increase the Novateca network. Based on the success of the 2017 Novateca 1+1 Initiative, another round was held in 2018 that included the option to apply to match investments that libraries have made in robotics. 138 libraries from 27 raions received 186 pieces of equipment (after purchasing equivalent equipment themselves). The number of applications was twice as high as expected, which is likely due to the improved advocacy skills of librarians and the increased willingness of Local Public Authorities to make further investments in high- performing libraries that are meeting local needs. In addition, non-Novateca libraries received equipment this round, expanding the national network of modernized public libraries to a total of 1,082. Total Number of Libraries in the Novateca Network
1200 1070 1082 996 1000
800 598 600
400 290
200 68 0 Pilot 2014 2015 2016 2017 2018 The importance of a support network To support libraries that were joining the project, Novateca held START Orientations Conferences to empower local government officials and librarians as promoters of the new role of libraries. The conferences included information on the primary Novateca components: equipping, training, reporting, and involvement of local public authorities. In the first year of the national program, over 94% of participants in the START conferences reported that the event helped them understand Novateca, their
February 2012 – January 2019 4 International Research and Exchanges Board (IREX) AID-117-G-12-00001
role in the project, and motivated them to modernize their community libraries. These conferences were held by Novateca staff in the first two years, but the in the third year, the ownership of the Orientation Conference was transferred in each raion to department of culture officials and librarians. Based on lessons learned from other similar initiatives, IREX created an IT specialist network to support librarians. The program organized and delivered trainings to district libraries and rural libraries aimed at the implementation of new IT trends and technologies such as the first ever training in robotics for Moldovan librarians, introduction to 3D printers and drones, TechSoup software donations and the development of library modern services. Consequently, IT specialists and librarians worked together to develop a reference manual for public access computer software used in the Novateca network of libraries. IT specialists created several video tutorials to help Novateca trainers, librarians, and library visitors use various software products. The topics for the video tutorials were suggested by librarians and trainers. The video tutorials were posted initially on the Novateca Resource Center and YouTube, with the Resource Center being later transferred to the National Library as part of the sustainability strategy. Tutorial topics included: Facebook Sign-up, PowerPoint basics, Web Development (basics), MovieMaker (basics), Online Creation of GIF animation., and Email Account Sign-up. After Novateca closes, Moldovan libraries will receive future software donations from TechSoup. Public libraries will be able to order new software, after registering on their portal, for a small, affordable administration fee which will save libraries up to 99% of the cost on new versions of software such as Microsoft Windows/Office. The National Library appointed several staff members with IT and administrative skills as coordinators to administer the software donation process. This TechSoup donation will allow libraries to continue to modernize as technology changes and as old technology becomes outdated or not functional. As a result, libraries can also benefit from donations from other companies such as Adobe, BitDefender, Microsoft, AutoDesk, among others.
A new role for technology in libraries: Robotics Clubs Novateca mentored 19 robotics clubs which have benefitted over 1,200 youth. Robotic clubs are functioning as flagship services for the equipped libraries, improving the cooperation between the librarians, community members and public authorities and yielding remarkable outcomes:
• The international FIRST LEGO League Contest, held in Tartu, Estonia, in March 2017. Two teams, representing Novateca’s RoboClubs earned an opportunity to challenge their programming skills and exhibit STEM-based approaches to improving interactions between humans and animals. The two teams, from Causeni and Falesti, impressed judges with creative programming solutions and demonstrated outstanding team-building and critical thinking skills. The Causeni Robo team was awarded the ‘Robot Mechanics’ LEGO Cup. Both teams also presented projects for combating the spread of rabies by foxes using drones, proving that modernized Moldovan libraries create opportunities for young learners to apply coding to real world issues and address challenges through technical innovation. “What I liked the most about our library’s RoboClub was how we were given open access to and responsibility for the robots and computer. We have robots at our school, but access is strictly limited according to a schedule” High School Student & Causeni Library RoboClub Member, Girl, 14 years old
• The FIRST Lego League 2018 Moldova national robotics contest took place in February 2018, where fifty robotics teams, totaling around 500 members, competed at this event, including four library robo-teams (Rezina, Causeni, Drujba and Voinova). The local community and local authorities were key contributors to the contest. Local authorities provided funds for Rezina,
February 2012 – January 2019 5 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Causeni and Drujba libraries for the 2,000 MDL (120 USD) participation fee and Voinova used resources for the fee that they obtained from their successful crowdfunding campaign, which also helped them purchase several PC tablets. The event highlighted how public libraries can adopt new technologies, such as robotics, and coordinate with local communities, businesses and public authorities to provide patrons with advanced technology and services along with other traditional services. Novateca conducted a study on the impact of library roboclubs on members’ school performance and selection of profession. The study was carried out from November 2017-January 2018 and included 300 face-to-face interviews with robotics club members and 300 interviews with young library visitors from non-roboclub localities to collect quantitative data. Qualitative data was collected through 39 in-depth interviews with STEM teachers of robotic club members and evaluations of their school performance. Main findings of the study include:
• Children who attend roboclubs show a greater interest in STEM subjects – mathematics, physics, computer science than other youth, and youth become more curious, active and agile because of participation. STEM discipline teachers have also noticed that club members have developed logical, critical and analytical thinking skills. • 50% of roboclub members reported improved academic performance. • Participants shared that robotics clubs develop team spirit, leadership and increase members’ level of self-confidence. Members who have attended robotic clubs for a longer time have a greater tendency to excel in their teams. • Robotics club members expressed higher interest in jobs related to IT and inventing new objects and mechanisms, working with machines/equipment, and jobs where they propose new ideas. The roboclubs initiative is coordinated nationally by the National Children Library, that has organized two competitions among library roboclubs and has mentored the network initially established by Novateca with provision of additional training skills and representation with donors and other stakeholders. Additionally, Novateca observed an improvement of fund-raising capabilities of at least 50% of the libraries equipped with robotics. The fund-raising activities were either related to receiving funds from public authorities, private institutions such as banks, NGO institutions and crowd-funding. The Moldova national case study on robotics in libraries was presented during the International Conference on “Comparative and International Education Society” held in Mexico City, on March 25-29, 2018. For more information, please refer to Novateca’s case study “Impact of public library robotics clubs on youth.” Libraries, partnerships and innovation: the experience of FabLabs and Hackatons Novateca launched three ‘FabLabs’/Community Innovation Centers at Novateca libraries in Cahul, Drochia and Ungheni in collaboration with USAID, the Swedish Embassy and the USAID-funded Moldova Competitiveness Project (MCP). FabLabs expand local economic opportunities by setting up small-scale laboratories and workshops, equipped with an array of flexible computer-controlled tools and materials that allow users to explore the world of digital fabrication and manufacture products and prototypes for themselves and their businesses. These laboratories, along with a larger lab in Chisinau at the Tekwill Center, connect Moldova to a network of more than 1,200 FabLabs around the world. Each FabLab received mentoring support from Novateca to ensure that library staff can safely manage equipment, effectively promote its services to the community, and connect the FabLabs to an international network: all which will increase potential for long-term sustainability. Throughout May 2018-January 2019, the regional FabLabs conducted more than 250 activities, including
February 2012 – January 2019 6 International Research and Exchanges Board (IREX) AID-117-G-12-00001
but not limited to master classes, trainings, and open doors events, targeting 3, 000 beneficiaries out of which 1.212 are women and 2.461 are youth. Supported by Novateca and MCP the existent FabLab network, regional FabLabs and Chisinau FabLab signed a MoU to share best practices and experiences and provide mutual professional development opportunities. The regional FabLabs benefit from significant support from local public authorities with additional investments in infrastructure, securing funds in the library budget and supporting the professional development of FabLabs teams (e.g. In January 2019, the Drochia Raion Council supported the participation of a Drochia FabLab team to either attend a training organized at Iasi FabLab/Romania, or to secure funding for each FabLab to send one representative to attend a one week long peer-to-peer professional development opportunity in Bucharest FabLab). Through organization of two Animation Hackathons, IT specialists from Novateca network libraries convened to develop new library services related to animation and vlogging using Tablet PCs. The intent of the first hackathon was to judge whether librarians and library IT specialists were willing and able to work collectively on IT-related products for libraries.
Objective 2: Strengthened system of library professional development enables librarians to provide citizen- focused, modern services to their communities.
Novateca has systematically built the capacity of key players in the library professional development system – 3 National Training Centers hosted by the National Library, National Children’s Library and Librarians Association of Moldova, 6 Regional Centers of Professional Excellence at Raion libraries, and 29 Raion Training Centers– to ensure quality professional development opportunities are widely available as mandated by law. In its final years, Novateca and partners focused on increasingly more comprehensive advocacy trainings to enable libraries to secure additional resources from local governments and other partners, as well as transferring training resources and skills to the library trainers who can continue with these efforts after the program ends. A comprehensive curriculum Since the beginning of the planning grant, Novateca developed and administered its own training curriculum for librarians and trainers. Following a training needs assessment, Novateca adapted parts of the training curricula of Bibliomist Ukraine and Biblionet Romania Global Libraries Programs to the unique needs of librarians in Moldova. During the pilot phase of the program, IREX tested a process to i) establish regional training centers through Moldova; ii) train librarians on modern librarianship, including managing computers in libraries and developing new library services; and iii) create a network of librarian trainers. The goal was to develop strategies to meet the training needs of Moldovan librarians to deliver modern public services and to sustainably further librarian professional development during the national grant. Based on the lessons learned from the pilot phase and evolving concept of modern library, the program changed the approach to the training modules and included a new training on Modern Library Concepts to train librarians to think about libraries as community centers that serve the community members diverse needs. Following this change, the core trainings of the Novateca approach included: Modern Library Concepts; New Library Services, where librarians learn to assess community needs and develop new services to meet them in partnership with local public authorities, private businesses, volunteers or other interested stakeholders; Information Technology and Computer Management to provide librarians the digital skills they need, and trainings on the Online Reporting Tool module where
February 2012 – January 2019 7 International Research and Exchanges Board (IREX) AID-117-G-12-00001
librarians can enter and record data and information about their library’s new services and trainings and use the data to advocate for their libraries By the end of the program, a total of 1,606 librarians were trained in these curricula. The curriculum was also flexible enough to incorporate new technology uses and challenges, as well as visions about the role of the libraries in the communities, as the program advanced its implementation. An online version of the curriculum was developed via video tutorials that was transferred to the National Center of Professional Excellence as part of the program sustainability strategy. The curriculum was adjusted regularly, especially when the National Children Library and the network of children libraries joined the Novateca network. This required a special approach to address how librarians were identifying the needs of the communities they served and how to promote the usage of tablets in learning purposes for all involved parties: librarians, funders, library patrons and their tutors (e.g. parents) Multiplying the investment in trainings: Regional Training Centers (RTCs) and Centers of Professional Excellence With the goal of creating a sustainable network of library trainers, IREX was very intentional from the beginning in its activities to create a network of librarians capable of transferring knowledge and skills to other colleagues. By 2014, a total of 38 Regional Training Centers were established in raions and municipalities: they were officially institutionalized within the library chart and have now dedicated a budget for trainings. The program delivered Training of Trainers (ToTs) in several subject areas to build up the capacity of local trainers. These trainings had originally two main goals: (1) development, together with local public libraries, of policies and regulations on library Internet usage and (2) improvement of local librarians’ IT skills by conducting follow-up workshops, on-site visits, and online sessions. As the program evolved, the librarian trainers also conducted annual assessments of the local librarians’ training needs and developed annual training offers that included the core trainings and other specialized workshops (e.g. development of promotional materials, setting-up of blogs, project writing). Novateca also focused on building networks and specialized communities within the wider librarian community by organizing annual librarian trainers networking meetings. These gatherings were later on assumed as a responsibility of the Librarians Association of Moldova, that set up specialized communities (e.g. librarian trainers, young librarians, e-Ambassadors) and implemented peer-to-peer mechanisms for learning and self-support (e.g. in the second year of the national program the training of trainers on IT and Computer Management or Modern Library Concepts were delivered by the librarians themselves or delivery of regional advocacy trainings by regional librarian trainers). All these mechanisms allowed to set-up independent networks that continue to support each other and ensure the flow of information and exchange of best practices. “Now, we offer a variety of programs and strategies created for diverse users – not simply adults and teenagers, but also people from marginalized or socially vulnerable groups. For example, children from vulnerable families face social, economic, and health problems, so we designed a library service that aims to support these children with civic, financial and health education. These opportunities also include services for non-formal education, digital inclusion, trainings on robotics and coding, English classes, and workforce development. It was a gradual change to specialize in such services, but it took off when we started to collaborate with schools and NGOs that were already serving people with special needs” Librarian trainer, Cahul Public District Library, Regional Center of Professional Excellence During the pilot phase, IREX, the Chisinau City Hall and the Librarian Association of Moldova established the National Center for Librarian Professional Excellence (CPE) hosted in the Municipal Library in Chisinau. The center was created to train librarians across the country on specialized topics on how to
February 2012 – January 2019 8 International Research and Exchanges Board (IREX) AID-117-G-12-00001
foster innovation in programming, services, interaction with library patrons, development of innovative project proposals. In 2015, Novateca contracted a company to create a strategic plan based on an assessment of the center’s potential for librarian capacity development. Through this process it was identified that the National CPE would focus for the next two years on institutional strengthening, professional development, partnership and collaboration, and promotion and communication. To decentralize innovative library service design and delivery and promote sustainability of the professional development system, Novateca selected 6 raion libraries to receive advanced, specialized training to become “Regional Centers of Professional Excellence” (CPEs): 1) Balti – active aging; 2) Telenesti – gender equality and women’s empowerment; 3) Orhei – adults 4) Causeni – equal opportunities for teenagers and youth, 5) Ceadir Lunga – inclusion of people with special needs and 6)Cahul – inclusion of people with special sensory needs. Along with 6 Regional Centers of Professional Excellence, the National Center for Librarians’ Professional Excellence, focused on promotion of innovation across library programs, was appointed as national coordinator of the regional centers. Two more specialized National Centers were created within the National Library with focus on Statistics and Research and within National Children Library, specialized in provision of training programs for children libraries. Regardless of level, regional or national, each training center received financial and technical support to create innovative and responsive services, enhance librarian leadership and advocacy skills, improve libraries’ institutional capacity, specialize in provision of new library services for target audiences (see list above), develop a strategic plan and participate in select initiatives, study visits, and exchanges. Additional training resources: advocacy and adapting to new technologies Novateca administered a total of four rounds of advocacy trainings throughout Moldova since 2016. Over 500 librarians representing over 363 libraries, from 32 territorial units learned to advocate effectively to build local support for library development. The trainings highlighted the importance of advocacy and self-promotion in building community support, how to use social networks and mass media to garner attention, how to develop advocacy plans, how to work with target audiences and how to secure the sustainability of the initial advocacy efforts. The initiative resulted in advocacy campaigns that enhanced multi-dimensional local partnerships by engaging local stakeholders such as government authorities and private sector entities. Public authorities have responded favorably, investing $504,200 in library infrastructure improvements, modern technology and informational resources. Over the years, Novateca refined both the content and delivery platforms of advocacy training to ensure librarians attain advanced skills through institutionalized mechanisms that will outlive the program. • In August 2015, Novateca launched a new initiative that invited librarians to participate in the Library Leaders Advocates Team. The initiative worked with library leaders to build and strengthen knowledge and skills in becoming powerful library advocates, helping librarians express libraries’ importance in an information society and to their communities’ future. Village, raion, and municipal librarians, as well as national library managers, trainers, and methodologists participated in the initiative. Following the internal assessment, a new adjusted curriculum was developed and piloted initially with this group of library advocates throughout a period of 6 months. The new curriculum included three modules focused on enhancement of librarians’ communication and negotiation skills, organizational skills to develop and conduct an advocacy campaign targeting a specific objective and enhance the library visibility in the community. The curriculum was structured in such a way that after each module the librarians were assigned a homework that eventually lead to solving a community issue backed by a decision from local public authorities. • Following the successful piloting of the course and wide dissemination of the results at national and international level (e.g. International Conference of the Ukrainian Library Association
February 2012 – January 2019 9 International Research and Exchanges Board (IREX) AID-117-G-12-00001
organized in March 2016) the training was replicated among Regional Centers of Professional Excellence and strong Raion Training Centers. The following round of trainings generated further results that increased the demand from the librarians to benefit from such a capacity building initiative; • In 2017 via Modern Library Development Fund, 18 raions have applied to benefit from trainings advocacy with additional 4 raions applying in 2018, thus the advocacy training covered almost all Raion Training Centers; • Due to the success of these activities, and for sustainability purposes, Novateca invested in an online training to ensure the outreach to every librarian and other professionals interested in developing his/her skills in communication, promotion, negotiation and advocacy eventually. In 2018, IREX/Novateca developed an Advocacy MOOC (Massive Open Online Course) to transform Novateca’s existing advocacy curriculum and content into a readily available, interactive and self-paced digital format. The MOOC launched in September 2018 and is available on Udemy. It was created in collaboration with librarian trainers and supported by Strategicus and the Young Initiative Association from Romania.
To support individualized components of the Advocacy Trainings specialized capacity building initiatives were conceptualized and delivered: • Professional communications trainings were held, such as a training on institutional communication and visual identity. At the local level, over 100 village and municipal librarians participated in a peer-delivered training on using the Canva application (an online graphic design tool) at the National and Regional Training Centers with a representative from a PR Agency to support the development of visibility and communication materials of libraries for better outreach. • Novateca developed a return on investment (ROI) video for librarians on how to calculate ROI for their most popular services. This information can guide library programming and be used to advocate to partners and stakeholders the importance and impact of investing in modern library services. Novateca also supported Cisco Trainings for librarians and library IT specialists. The courses provided 12 librarians and IT specialists with in-depth knowledge about computer hardware configuration and Windows Operating System optimization. Lessons to date included computer assembly/disassembly, tool selection, and operating system installation.
Objective 3: Leading librarians serve as catalysts for library modernization.
The Novateca network is for the most part self-sustaining as experienced or specialized librarians lead efforts to collaborate and innovate with their peers and other partners for both traditional and modern services. This included key partnerships with the Library Association of Moldova, The National Library, and the National Children’s Library. These efforts are key for sustainability. In October 2018, these three key partners. signed a Memorandum of Understanding with IREX, committing to strengthen the partnership between them to promote and ensure the continuous professional development of the librarian community at national, regional and local levels and to contribute to the continuous and sustainable development of Moldovan public library system. Strengthening the Library Association of Moldova (LAM) During the pilot phase of the program, Novateca supported the participation of LAM in the Building Strong Libraries Associations (BSLA) program developed by IFLA. The program focused on strengthening internal governance; ensuring regional and rural representation; and advocacy to identify the role of libraries within the government’s Moldova 2020 strategy and develop strategic partnerships.
February 2012 – January 2019 10 International Research and Exchanges Board (IREX) AID-117-G-12-00001
The BSLA program included a workshop on governance, regional communications and advocacy workshops, and a final “Stronger Together” conference that gathered 250 participants from different regions. During the national phase, Novateca partnered with the Library Association of Moldova (LAM) on various initiatives. In 2014, the partnership revolved around the cultivation of library leaders in Moldova and strengthen the organization institutionally. As a first step, Novateca worked with LAM on a year-long institutional strengthening project of $24,128. The grant’s primary activities included (i) an institutional assessment, (ii) drafting and approval of a Policies and Procedures Manual, (iii) review of the LAM’s legal registration, (iv) new LAM logo and website, (v) signing of a memorandum of cooperation with the Ukrainian Library Association, (vi) and the organization of an awareness campaign (“Be a LAM member”) that resulted in 146 new memberships, adjusted institutional structure (e.g. introduction of the Executive Director position separated from the President of LAM, President mandate decreased to three years, an approved and unified manual of policies and procedures that would guide the association) In 2016, the Library Association of Moldova received a “Focus on Advocacy” grant from Novateca, LAM developed an Advocacy Strategy with a plan to improve libraries’ image in their communities. The plan also provides practical tools to help LAM staff develop and manage their advocacy efforts to meet members’ and the community’s needs. The Grant provided 20 newly selected library leaders with professional development opportunities related to advocacy with an invited trainer from Romania. It also supported LAM ambassadors’ efforts to raise awareness of libraries’ role in the community. The activities led to an increase in the number of LAM members with more than 600 librarians coming from various types of libraries and strengthened LAM’s status in the librarian community. Moreover, the grant fostered closer collaboration among LAM regional branches, and increased both the LAM’s and the libraries’ visibility. LAM plans to monitor the advocacy strategy implementation biannually and revise its Manual on Policies and Procedures as needed. These efforts to build LAM’s outreach capabilities bore fruit when the body received a €25,000 grant from the Dutch Embassy to do programming around democracy strengthening and citizen engagement in selected raion libraries. The grant created “Democracy Nests” that aim to facilitate community participation in Moldovan democracy and promote active citizenship by creating spaces in six public libraries where community members can come to discuss local issues, launch initiatives, and learn leadership skills. Working with mixed-volunteer groups, composed of civil society, local authorities, and others, the LAM organized the first round of training in October 2016 and launched the first nests at the Leova Raion Library, Ungheni Raion Library, and the Law Branch of Chisinau Municipal Library in May 2017. Three more were created later at Briceni, Rezina and Hincesti Raion Libraries. In 2017 LAM benefited from a last sub-grant from Novateca to strengthen the National Center of Professional Excellence, namely in area of library programming innovation. The initiative resulted in the development of specialized curricula on innovation for municipality and raion librarians. They were trained on how to innovate with library communication, services, partnerships and spaces and participants were trained to use online, interactive softs to deliver on distance trainings. The initiative also aimed to reinforce the role and status of the National Center of Professional Excellence and the partnerships with the Regional Centers of Professional Excellence as well as introduce two annual LAM specialized events to expand the skills of LAM members and knowledge on such topics as Non-Formal Learning & Education (continuation of the Trainers’ Forum annually organized by the program) and Leadership & Advocacy (especially that LAM and CPE took over the administration of the online course of Advocacy). The Library Association of Moldova, with Novateca support, hosted the 3 editions of the Summer
February 2012 – January 2019 11 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Academy for Young Librarians in 2016, 2017, and 2018. The Academy is a non-formal event to strengthen the professional development of young librarians and boost their leadership skills. Over the course of 3 years, 63 young professionals representing national, local, and university libraries explored new modern library concepts and needs to help them develop attractive modern services for library users. In 2018, Graduates from the Library Innovators Leadership Initiative and the European Library Innovators Program, as well as former Academy participants joined the event and led trainings on innovations and IT, advocacy and outreach, partnerships, PR and visibility, and library management. The 2018 Academy was an opportunity to consolidate the network of young library professionals as Novateca began to wind down. The LAM established a network of young librarians within the organization to identify further development opportunities and attract additional investments. “We now understand better how important it is to develop and promote the value of libraries in order to gain community support. We learned that being able to create and deliver strong case statements that resonate with communities and potential donors is the key to successful advocacy”. Librarian at the Suri Public Library.
Partnership with the National Library of Moldova The National Library has been a key partner for Novateca from the beginning. As a result, by the end of the program, the National Library assumed the responsibility for data collection and future software donations. During the life of the project, the National Library included Novateca in its national gatherings, and promoted a modern vision for library services to library directors from throughout the country (even when IREX staff have not been present). Furthermore, high-ranking National Library representatives have taken part in TOTs (without receiving external support from the program). The strategic cooperation with the National Library was intensified in 2015 with the provision of technical support for the founding of a new National Center for Statistics, Research, and Development (CSRD). Novateca joined the National Library’s National Training Center for Online Data Collection and Reporting, raion library directors and representatives of the National Library, Ministry of Culture, Municipal Library, and National Children’s Library at a workshop to develop the CSRD’s strategy and a 2-year action plan. The CSRD was tasked with (i) implementation of the national online reporting system, (ii) training and methodological support to methodologists and library specialists, and (iii) advocacy campaigns based on data collected for national library statistics. In December 2015, CSRD staff designed and conducted their first training for the regional specialists responsible for annual data submission - and as a result, national library data for 2015 were collected via an online 6-c platform. The CSRD was a lynchpin in Novateca’s plans to develop skills in data collection and evidence-based advocacy to underscore the positive impact of library activities on community development. In total, the National Library has provided $52,051 of cost-share through internet subscription, utilities, and staffing support for the CSRD. Furthermore, the National Library, with support from Novateca, initiated and advanced the development of the Public Library Strategy for 2017-2020. A Novateca consultant (former Romanian National Library Interim Director) kicked the process off with a background assessment involving various stakeholders from the library field (state-, national-, municipal-, and raion-level, as well as nongovernmental). A one- day workshop yielded five major objectives: 1. enhanced coordination to strengthen and modernize the national public library network; 2. strengthened professional development system at the national level (development of the regulatory framework and policies on professional development, support for accreditation of the
February 2012 – January 2019 12 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Centers of Professional Excellence, development of open educational programs based on each center’s specialization and piloting online courses); 3. support for national-level advocacy efforts on behalf of modern libraries; 4. development of a national integrated information platform for the public library system; 5. modernization of professional communication mechanisms. The document was approved by the Librarianship Council on May 23, 2017 with the National Library overseeing and tracking the implementation and the progress. National Children’s Library (NCL) Recognizing the importance of introducing innovation in the use of technology in public libraries and empowering librarians to that end, the NCL created a curriculum for trainings on tablet use in libraries and a training plan for national and regional children's library trainers. The training curriculum focused on two components: 1) training delivery to regional librarians (in terms of training methodology) and 2) technical components (tablet use and personalization, diversity of applications for various age groups, and thematic areas). The NCL launched its own training center in September 2016 and was one of the most active Training Centers to participate in various initiatives provided by the program mechanisms such as MLDF to replicate the specific services using tablets for all libraries providing services for children and youth Using the IREX’s Performance Improvement Guidelines as a reference, the National Children Library and Novateca worked together on developing a Strategic and Performance Improvement Plan that provided the Library with clear points of reference to achieve the strategic goals they set for themselves. Starting with a defined vision to enhance their role as methodological coordinating center for the entire network of 114 children libraries and promote the best practices across the librarians’ community, the NCL went through an in-house assessment of the internal and external environment and collected data, analyzed their gaps and defined their strategic directions. Following this exercise, NCL representatives mentioned about the usefulness of the tool in defining their ideal state and assessment of the environment. “It is a great experience to go through this process. One of the key elements that changed is our attitude. One situation that came up while planning interviews with non-users was that the team thought this was an impossible task. After they did the interview, they understood many things they didn’t know before. Using this new approach (of OPI), we now understand which way to go to achieve the shortest path for reaching our objectives”. Deputy Director of the National Children Library Since year 4, Novateca gradually transferred the ownership and skills to national and regional training centers in provision of capacity building initiatives meeting the librarian’s community needs by development and wide dissemination of joined quarterly training offer and periodical assessment of needs. The current joint training offer is placed on National Library website. Peer Learning Opportunities As the Novateca network expanded, the early adopters are increasingly able to provide peer support through structured opportunities. Some of these opportunities included the following. • The Library Service Replication Fund was launched to encourage the exchange of popular, low-cost library services throughout the network. The fund covers training, travel, and exchange event costs for Novateca libraries – raion, municipal, city, or rural – that apply to lead a replication project team composed of 4 or more libraries. Projects address local needs, feature ICT components, and highlight the community service role that libraries are increasingly capable of playing. The fund supported replication of 13 services as diverse as Izbiste and Hirtopul Mare
February 2012 – January 2019 13 International Research and Exchanges Board (IREX) AID-117-G-12-00001
public libraries’ “Media Literacy in Libraries” that trained 171 patrons about media communication techniques, propaganda, production, messaging, and interpretation through 4 sessions. Loganesti Public Library launched “Protect Your Computer; Save Money and Time” in response to recently raised patron concerns. The service teaches adults and youth how to protect their computers using free anti-virus and ad-blocker software. • Though an Innovative Library Service contest, Novateca provided micro grants to pilot library services implemented in collaboration with a community organization, NGO, or private partner. The winners included development of a local newspaper, tailoring lessons for young mothers, homework support for children from socio- economically vulnerable families, digital promotion of the local community, online employment, a club for grape growers, and more. • Novateca’s Travel Fund supported study visits and exchanges for librarians. Destinations ranged from Moldova’s Ialoveni and Calarasi Training Centers to Romanian Centers of Excellence and the Ukrainian Librarians Forum. • Novateca administered the Library Network Grants Contest launched in September 2016 to strengthen the coordination and collaboration between a network’s raion (hub) library and its affiliated local (spoke) ones. Applicants were required to work with a community partner (NGOs, private sector, or public sector) to develop and implement unique services that respond to ever- changing community needs. Novateca collaborated with the National Library, National Children’s Library, and Librarian Association of Moldova to evaluate and select the finalists. 4 library networks were selected to participate, and 4 new services were developed. For example, nine Straseni libraries conducted activities in October 2016 to raise awareness of breast and cervical cancer, providing training on the diseases and prevention and drawing 300 individuals to participate in a flash mob on International Breast and Cervical Cancer Awareness Day. Assessment workshops, monitoring visits, and final reports showed that over 5,600 users benefited from the new services, 6 training curricula were developed, 155 new partner organizations were identified, 84 volunteers assisted libraries to implement the services, and 86 digital stories were created as a result of grant activities. Modern Library Development Fund Novateca launched its Modern Library Development Fund (MLDF) in February 2017. The MLDF encouraged the transfer of knowledge, experience, and best practices and provides opportunities for professional development to harness and multiply Novateca’s successes. Novateca’s sustainability strategy aims to transition from centrally-organized activities to a pool of funds to which libraries apply for self-directed, collaborative, low-cost initiatives. The MLDF was open to various library professional groups (librarians, trainers, IT specialists, library directors, library specialists, etc.), apply in cooperation with library patrons, national and international experts, local public officials, (mayors, heads of culture departments), and partners from non-profit organizations, and the private sector. Novateca offers these groups limited pre- and post-activity support in the form of travel reimbursements, materials and small equipment articles that further support the libraries’ missions. This opportunity was available over 2 years, organized in 6 rounds, supporting 1) Replication of modern library services; 2) Participation in professional events and study visits (for individuals/groups, in- country/abroad); 3) Organization of national and regional events and activities (sharing events, fairs, conferences, professional reunions, trainings, etc.); and 4) Requests for consultancy services (organization of specialized trainings, workshops or similar professional development initiatives).
• During 6 rounds of the Modern Library Development Fund, Novateca received 200 applications and supported 77.5% of them. A total of 155 initiatives were implemented in 1.5 years, including: - 50 replication initiatives (20 led by local librarians)
February 2012 – January 2019 14 International Research and Exchanges Board (IREX) AID-117-G-12-00001
- 20 study visits - 30 professional or awareness raising events - 55 professional development initiatives • 685 public libraries (over 50% of libraries from the Novateca network) have replicated services as a result of the replication initiative, in areas such as: - Agriculture - Digital inclusion and development of advanced digital skills (coding, iCAN ) - Employment and economic wellbeing - Health - E-services - Prevention of child abuse - Media and Communication - Foreign Language learning Each library involved in replication delivered the service to at least 30 people during the first 3 months, which leads to minimum 20,000 citizens benefiting from library services as a result of this initiative. • Over 150 librarians travelled abroad to learn from best practices of libraries from Romania and Latvia. They implemented various library innovations upon return, such as initiating new services, modernizing the space and library collections, changing their approach towards the users. • Over 1500 people attended awareness raising community events organized by libraries, through MLDF (Community Fairs), during which libraries had the opportunity to showcase best services, most representative partnerships, and their achievements throughout the modernization process. • Over 550 librarians or other library professionals participated in professional development opportunities, such as consultancies (advocacy, e-services, advanced digital skills), trainings (volunteering, foreign language learning, LINUX), professional reunions and networking events, or international professional events. • Out of the total number of initiatives supported, 11 were driven by local public authorities and 8 by library partner NGOs. • 44 initiatives supported through MLDF involved inter-raion cooperation and experience sharing, among them replications or consultancies. • Even though Novateca requested a 10-15% cost-share of the amount invested through MLDF, the applicants managed to double or triple the amount of cost-share, ensuring over 30% (around 30K for rounds 1-4). The following are examples of Modern Library Development Fund initiatives: Service/Event Type Project Examples Service Replication: Over 50 • ‘Healthy People - Healthy Communities’ replicated in 4 raions. 20 initiatives in employment librarians attended the training that covered issues related to services, health services, IT community health needs assessments and AIDS prevention. skills, digital photography, Participants gathered in a follow-up session to share experiences tailoring, agriculture services, and discuss organizing engaging informative sessions and social and digital inclusion, selecting topics such as family planning and reproductive health and young journalist clubs. to attract young people. • Loganesti Public Library in Hincesti replicated CodeLab, which develops advanced IT skills and teaches coding using various online platforms to children and teenagers. • Cahul Raion Library replicated the iCAN library service, which builds library users’ digital skills competencies to access employment opportunities. • Valea Mare Public Library, Ungheni replicated a financial education library service that equips community members with
February 2012 – January 2019 15 International Research and Exchanges Board (IREX) AID-117-G-12-00001
knowledge and skills on financial management.
Awareness Raising Events: • Municipal Library Users Marathon: On October 17, the “B.P. Libraries held over 15 events Hasdeu” Chisinau Municipal Library organized a one-day “Users to increase the visibility of Marathon.” 133 participants attended 4 sessions, each delivered modern services. by 3 librarians to develop users’ digital and creative skills, encourage them to use the services of public libraries and develop librarians’ skills to run workshops with new methodological approaches. • Cross-border Library Fair in Cantemir: On November 23, 300 community members and librarians attended the Cantemir raion library’s fair. The fair had six thematic areas: e-Government services, partnerships, services for children, economic and agriculture services, advocacy and fundraising, and modern library services. Key library partners were directly involved in organizing the event such as PCVs, LPAs, a local photo-video studio, an employment agency and the Association of Citizens. Study visits: Over 10 study • Moldovan librarians to improve media literacy based on Latvian visits took place including experience: 10 Moldovan librarians who were previously trained study visits to Romania and a on media literacy by the SIMML project (implemented by IREX study visit of ten librarians Europe in cooperation with Novateca) attended a two-day study specialized in media literacy to visit to Latvia in November to explore new ideas and skills to Latvia. support media literacy through libraries and enhancing communication strategies. The librarians visited the National Library of Latvia, which has specialized programs for children to develop critical thinking skills, such as fairy tales told from alternative points of view for preschoolers and grade-schoolers. At the Baltic Center for Media Excellence (BCME), representatives provided useful tips and tools on teaching media literacy to various age groups, such as radio programs for seniors, fact checking for adults, and comics for teenagers. For more information access https://baltic.media/. Consultancy: MLDF received • 22 raions applied to benefit from advocacy skills training. multiple requests for advocacy Librarian trainers delivered the three modules of advocacy consulting services. throughout the country via peer-to-peer learning and transfer of knowledge mechanism. Professional development: • 64 libraries across Moldova have replicated the modern library activities including advocacy service on coding, providing their library patrons with initial trainings, Ignite trainings, computing skills and knowledge in coding and setting-up Centers for Librarian impactful partnerships with IT teachers from schools to deliver Professional Excellence IT related classes in a non-formal manner focused on results. retreat, e-services training, media literacy training, non- formal education training, creation of PR offices workshop and training on robotics.
Librarian-led Leadership
February 2012 – January 2019 16 International Research and Exchanges Board (IREX) AID-117-G-12-00001
To expand the network of library innovators in Moldova, Novateca provided targeted leadership development opportunities for librarians that build skills and foster professional networks.
• The four-month European Library Innovators Program (ELIP) equipped mid-level library professionals with knowledge and skills in modern public library practices. The preparatory phase of the program included a training on Strengthening Innovative Library Leadership and a StoryMaps training that focused on advancing IT and storytelling skills. Then, the librarians travelled to Poland and Lithuania and visited four libraries in each country, ranging from small rural libraries to national libraries that have participated of Global Libraries program there. Novateca organized the tour in collaboration with the Polish Foundation for Development of Information Society and the National Library of Lithuania. The trip helped Moldovan libraries to envision what their role can be once Novateca’s ends in January 2019. Upon their return the participants developed their strategic library plans and benefitted from additional skills on how to promote efficient the library programs and impact. Inspired and motivated by the ELIP initiative, one of the participants secured funds via advocacy efforts from local public authorities and in partnership with Peace Corps and managed to modernize the children library she is leading with an amount of up to $35, 000, investing in the infrastructure (e.g. access for children with special needs to building and bathroom)
• Library Innovators Leadership Initiative (LILI) program aimed to strengthen capacities and consolidate a network of library leaders and innovators at local, regional, and national levels and includes several phases, including capacity building, a grant component, and experience and content sharing. Novateca selected 34 librarians to participate in a workshop on March 21, 2017 after which twelve finalists were selected to attend the 3-week Advanced Library Leadership Program at the Mortenson Center for International Library Programs at the University of Illinois at Urbana-Champaign. The twelve finalists traveled to the United States to learn best practices in librarianship from a variety of Illinois libraries, ranging from smaller, rural libraries, to the Chicago Public Library system. Over the three-week period, participants explored innovative community-based library services, advocacy work with community stakeholders, library communication, and visibility within their communities. Upon return the leaders submitted grant proposals focused on an innovative library program for a network of up to 6-8 libraries. The grants were ultimately implemented in a network of 68 libraries from 26 raions. The grant proposals focused on provision of modern library services for diverse groups such as people with special needs, seniors, children and youth, women and girls, and topics ranging from financial literacy and coding to personal development and professional skills development. The grants were closed out in May 2018 at an event where LILI members shared their experience initiating and implementing 9 innovative services in libraries throughout Moldova. The leaders reported: o 5,394 direct beneficiaries (children, youth, women, persons with disabilities and elders) and 8,278 indirect beneficiaries. o Community cost-share of 7,902 USD, which represents 17% of the funds invested by Novateca. o During the LILI grant implementation, the Telenesti Raion Library received a 75,000 MDL (4,400 USD) grant from LPA, Chisinau Municipal Library won two small grants from the Polish Embassy, and the children’s branch of Ungheni Raion Public Library created a partnership with Victoriabank that offered awards for children involved in grant activities.
February 2012 – January 2019 17 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Rediscovering the Most Innovative Library Services at the Event “The Different Library - It’s My Library”: On September 23, 2018 Chisinau residents and visitors rediscovered the library at a modern, outdoor and interactive event where public libraries from across the country showcased engaging activities, demonstrations, competitions, workshops, interactive presentations and exhibitions. The goal was to promote the redefined role of libraries in their communities as a result of the Novateca program. The event, supported through Novateca’s Modern Library Development Fund, was organized by graduates of the Library Innovators Leadership Initiative – the 12 Moldovan librarians who participated in a three-week training program at the Mortenson Center for International Library Programs at Illinois University in Urbana-Champaign – in partnership with the Ministry of Education, Culture and Research, Chisinau City Hall and the Librarians Association of Moldova. The event was part of the public library awareness campaign "It's My Library" (see Objective 4), which highlights the changes and innovations in Moldovan public libraries over the last six years and promotes the recently adopted library law. The Chisinau central park's paths turned into thematic open-air libraries, allowing participants to visit the different paths with themes such as technology, reading, games, sports, health, and music and dance. Up to 150 librarians and library volunteers familiarized the public with the most innovative services, including robotics clubs, coding laboratories, virtual reality, storytelling, e-Governance services, financial literacy, employment-related services, services for people with sensory disabilities and more. "I am pleased to witness that our libraries are no longer seen as simple bookstores and have become multifunctional community centers that provide modern services. This significant progress is due to the elaboration and adoption of the new Law on Libraries, as well as the investments in Moldovan public libraries over the last six years and partners’ support," said the State Secretary for Culture. Librarians Recognized for their Role in Libraries Transformation Since the beginning of Novateca, the Ministry of Education, Culture and Research issued yearly awards to the most active librarians that support modernization and transformation of libraries into vibrant community centers.
Objective 4: National and local government officials and librarians work together to ensure that public libraries are strategically prioritized and funded to maximize their potential as venues for citizen engagement.
Over the past 7 years, libraries were gradually recognized as relevant partners for public service delivery, especially by the Ministry of Education, Culturnd Research, which actively promotes the success of the Novateca model to modernize public institutions and engage with citizens. As a result, Novateca libraries forged 3,000 partnerships with public sector and other entities (including private sector and NGOs) to develop new services and the program secured more than 3 million USD in cost-share from LPAs. Collaboration with Local Public Authorities Since the Novateca pilot, IREX understood that ensuring the buy-in and active participation of LPAs in the program, was going to be crucial for the success of the program. The implementing team assessed how LPAs see the role of the library in the community and identified library champions to generate public support. Early in the program, Novateca also initiated a Leadership Development Program that aimed to strengthen leadership and partnership building skills of LPAs and to enhance collaboration with
February 2012 – January 2019 18 International Research and Exchanges Board (IREX) AID-117-G-12-00001
libraries. Novateca catalyzed LPA investment in libraries including new budget requests for IT library staff, study tours. Many of these investments were considered cost share on library sub-grants. During national phase, the program continued the work with the public authorities across the country. In this perspective the program designed individualized approaches for each group pertaining to the local public authorities, namely: - Raising awareness on modern library concepts and philosophy of the program at various events where public authorities participated, ensuring that the program key messages are conveyed across all target groups (e.g. Orientation Conference, see above); - Cultivation of ownership of program activities since the beginning of the program (e.g. minimum requirements towards space that needed to be ensured with initial investments from the mayors and Culture Departments, reimbursement of travel costs to village librarians attending regional trainings); - Targeted capacity development initiatives (e.g. mayors were involved in the Orientation Conferences, library specialists benefited from trainings and skills development opportunities to better understand how libraries have transformed and how to coordinate efficiently a library network, the heads of culture departments were exposed via various formats to libraries achievements, performances and best practices (see below one example of workshop) - Impact Letters to LPAs (highlighting data for evidence-based advocacy efforts) -ongoing information on the progress of the program to ensure transparency of the program results by sending out an annual impact letter to Raion Councils on the investments up-to date in each library network and results achieved by the respective library networks; - Raion Library Network Mapping – exercise carried out jointly with the library specialist to facilitate better understanding of the library network, functioning and securing comparative evidence. Additionally, the library specialists have been granted access to online reporting tool to allow them to monitor and track the progress on monthly basis of the libraries in network and propose adjustments if needed. In October 2017, Novateca conducted a first-of-its-kind workshop for chiefs of raion culture departments and representatives from 27 raions where they learned the value of public libraries in communities and were encouraged to use the tools and support offered by Novateca. At the beginning of the workshop, participants shared and evaluated libraries’ achievements and engaged in discussions of successful modern library concepts and services. Participants then drafted plans for the enhancement of their own raion library networks. The culture department chiefs presented the final version of these plans and nominated participants for a study visit to Romania to learn best practices in library network management. The study visit included using community needs assessments to develop services that are responsive and information on the type of relationship built between Biblionet libraries and their partners among their local public authorities. In 2017, Local Public Authorities received awards for best practices implemented in partnership with libraries. For the past 12 years, the Institute for Development and Social Initiatives "Viitorul" in Chisinau has run a competition to identify, promote and disseminate best practices among local public authorities in the Republic of Moldova. This year, with the financial support of the Council of Europe, the scope of the national competition to recognize excellence in local governance was expanded and among 104 best practices submitted, 4 winners were Novateca partner public libraries. These libraries have been working creatively with national and local government officials to effectively serve local needs and secure strategic funding, maximizing their potential as venues for citizen engagement and empowerment:
February 2012 – January 2019 19 International Research and Exchanges Board (IREX) AID-117-G-12-00001
- The local newspaper “Curierul de Bravicea” (The Bravicea Courier), developed and distributed by the Bravicea public library. As result of implementing this service, more than 2,500 community members receive the local newspaper and other 16 people received trainings on journalism. - “The Modern Library – An Intelligent Community,” implemented by the Telenesti Raion Library. As result of this fruitful collaboration between the library and local public authorities, more than 1,000 people were trained in IT, project writing, and development of modern services. The library’s friendly atmosphere and modern technology (including computers, tablets, projectors, robotics kits and Smart Board) has attracted an increased number of users and volunteers to the library. - “The Library Kitchen,” implemented by the Telenesti Raion Library. As result of this library service, over 275 community members (including teenagers, public officials, and teachers) participated in workshops and improved their knowledge about healthy diet and lifestyles. - The establishment of the Center for Professional Excellence in Balti. Over 240 seniors have improved their IT skills at the “57+IT” library service, and 32 seniors benefited from health trainings and social assistance. These library-LPA partnerships showcase both the power of the modern library in Moldova, and the deep impact that results with librarians and local leaders work together to assess and address local needs. e-Governace in Libraries As Moldova’s public sector modernized their vehicles to provide citizens with public service delivery and information, IREX forged a strategic partnership between Novateca and the e-Government Center (EGC) that started in 2013 and lasted through the life of the program. Through this initiative, Novateca encouraged libraries to inform citizens and businesses about available e-services; supports EGC initiatives to conduct trainings on their services for librarians and distribute information via libraries; and invites the EGC to participate in Novateca program events related to their interests. Novateca and the EGC explored the possibility to test how public libraries can be unified public e-service centers (“one- stop shops”). Novateca launched the e-Ambassadors Initiative in March 2016. Librarians from across Moldova were elected as e-ambassadors and were trained by the e-Government Center to provide specialized trainings to their peers on e-services such as civil registry documents, digital signatures and M-pay so they could be accessed in the library. This approach was reflected and accepted in the National Strategy of Public Administration Reform and Action Plan on Modernization of Public Services Reform for 2017-2021, approved by the Government of Moldova on July 27, 2016. Novateca network public libraries were listed in the government plan as pilot locations and institutions that will provide citizens with access to e- services. From March to May 2018, Novateca implemented a 3-month national cascade training led by e- Ambassadors in each raion to expand the number of local librarians that can assist patrons with accessing electronic governance services. This initiative increased librarian e-Ambassadors’ visibility and role at the national and local level. During the campaign, the national and local e-Ambassadors held a total of 1,090 training sessions for: - 383 other librarians across the country - 2,600 citizens - 569 LPA representatives
February 2012 – January 2019 20 International Research and Exchanges Board (IREX) AID-117-G-12-00001
- 136 business sector representatives The e-Ambassadors initiative expanded and now has 43 national certified e-Ambassadors coming from national, district, town and local/village libraries, and another 250-local e-Ambassadors, covering 32 territorial-administrative units across Moldova (including Gagauzia), providing national coverage. To date, more than 15,000 people in Moldova have accessed e-Services at the library. According to a survey of library visitors, 78% report that they have heard about the possibility of accessing public services over the Internet using a computer or mobile phone and 1 out of 4 visitors have accessed e- services at least once. The most accessed e-services in 2017 were e-Factura (43%), e-Cazier (35%), income tax online reporting (20%) and e-CNAS (15%) and 3 out of 4 Novateca library visitors expressed interest in training on e-services for obtaining documents, checking information, reporting information, using a computer or mobile phone. A final networking reunion of e-Ambassadors was held in October 2018 where an MOU was signed to transfer the ownership and full responsibility for the e-Ambassador initiative to the e-Government Agency. Moldova Library Law Adopts Novateca Modern Library Model On July 27, 2017, seventy-seven Moldovan parliamentarians voted in favor of a draft Library Law. The new library law was developed by a group of Moldovan library leaders through the National Council of Library Science (under the Ministry of Culture), supported with technical assistance from Novateca and promoted by the Ministry of Culture, the Librarian Association of Moldova, the National Library, and other sector stakeholders. The law promotes the key concepts of the modern public library and its role in the development of a democratic society, containing provisions for free public access to internet, training and other modern community-oriented library services, and the establishment of professional development centers for librarians. With the passing of the new legislation, veterans of the Novateca network are thrilled to see their work enshrined in law, eager to leverage the additional support to benefit their communities and brimming with confidence. “The new law resonates perfectly with the context in which libraries operate today – the avalanche of technology, democratization of local communities, implementation of social reforms, etc.,” said the president of the Librarian Association of Moldova. “Now that [it] has been approved, local authorities will have to support their communities in this approach through consistent investments in infrastructure, human resources, technology, and information resources.” “Moldovan public libraries have experienced a substantial change over the last 6 years, with 1070 libraries being renovated in an exemplary manner and equipped with modern technologies such as tablets, computers, robotics kits and many more. Our objective to transform libraries into multifunctional centers that serve community needs has therefore become a reality.” Minister of Education, Culture and Research, 2018 In September 2018, the new law was presented by Novateca representatives and partners at the Next Library Conference in Berlin. Novateca hosted an interactive session and a panel discussion that covered the seven-year process of revitalizing the Moldovan public library network, from investments in technology, training, and data analysis to promotion of the new library law, which recognizes the modern library’s role as a multi-functional public space that addresses community needs. During the interactive session, one representative reiterated what the law means for Moldova’s overall development: “This is a law that responds to the needs of both communities and librarians, and contains all changes that we, with ongoing support from Novateca, managed to achieve in the last years... libraries are no longer only about reading and cultural activities--they are offering services tailored for communities and are great platforms for implementation of government priorities.”
February 2012 – January 2019 21 International Research and Exchanges Board (IREX) AID-117-G-12-00001
National Awareness Campaigns Novateca launched two National Public Library Awareness Campaigns, in partnership with the Ministry of Culture to inform communities about modern services offered by libraries. - “See You at the Library” (September 2016)—The “Ne Vedem la Biblioteca!” (See you at the Library!) campaign’s goal was to raise awareness about library modernization and encourage local librarians to be more active. Public libraries also organized engaging events to inform their local communities and potential partners in the private, public, and civil society sectors about the myriad new opportunities and modern services offered by Novateca libraries countrywide. Librarians seized on the opportunity to promote their libraries’ services to an ever-expanding audience. Campaign activities range from RoboClub courses and music lessons from popular bands to web content development. Building on, and seeking to encourage, this momentum, Novateca has conducted contests such as “Library in 90 seconds video,” in which winners were selected for their videos highlighting the modern services offered at their libraries. The campaign has garnered extensive national media coverage, with outlets across the country covering its events and granting airtime to Novateca staff and librarians. - “It’s My Library!” (June 2018)—Novateca, in partnership with the Ministry of Education, Culture and Research launched the second campaign, which promoted and showcased the changes and innovations in Moldovan public libraries over the last six years, encapsulated in the recently adopted law, and spurs further interest and support from communities. The campaign ran through November 2018 and engaged public libraries, local public authorities and partners from all over the country to promote the multitude of opportunities they offer and generated supporters that will continue advocacy efforts for modern libraries in Moldova.
Objective 5: Public support for libraries and access to information is increased by civil society organizations (NGOs and private sector) partnering with libraries. Library partnerships with civil society provided more opportunities, resources, and innovation for libraries and library visitors. Services have even expanded outside of the Novateca network with additional leveraged funding. The program sought various opportunities to promote libraries and their services as well as generated initiatives to incentivize the partnerships between libraries and various stakeholders (e.g. grants component (see below), Modern Library Development Fund mechanism) Private Sector Partnerships for library ICT equipment and training Novateca developed 109 partnerships with both national and local level private sector companies over the course of the project. A partnership with Microsoft through the TechSoup program provided Novateca with $390,000 in software donations for libraries. The TechSoup partnership continued with the libraries after the program ends (please see below the handover plan). “Due to the lack of comfortable spaces, conducting activities in villages used to be pretty difficult. Thanks to Novateca, libraries became a place where we inform the population about the services we provide. Moreover, now we suggest to unemployed people that library is the place where they can find all needed information about how to get a job, to learn how to write a CV or to find a specific job opportunity. Libraries became our branches where we provide basic services.”. Straseni Employment Agency.
February 2012 – January 2019 22 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Thanks to the partnership with the Internet Service Provider Moldtelecom, libraries were offered the possibility of reducing their monthly cost of internet connectivity from 300 MDL to 140 MDL. Even when internet rates increased in 2015, Moldtelecom did not increase rates for public libraries. In total, this has generated over $333,000 in cost-share for Novateca libraries. Moreover, the special offer with discounts was made public during the final program close-out event by Moldtelecom. In late 2013, IREX signed an MoU with the DNT Public Association/CISCO Networking Academy who provides IT trainings for librarians, trainings for IT specialists, and IT trainings for community members. Novateca has secured sponsorship from several other private companies in Moldova over the course of the project with organizations such as Mobimall (a new furniture market established by a consortium of Moldovan furniture producers); Xerox; DAAC Systems Integrator, the largest Moldovan software solutions developer and multi-service ICT systems provider (and provider of the IT equipment for the pilot network);Ascendia, a Romanian educational software company that donated 50 licenses to select libraries for multi-user educational games software focusing on simple recognition, comparisons, counting and calculating for children ages 3-7; and Bestseller.md offered a 10% discount and free delivery for all books purchased through Novateca libraries to promote electronic books in local libraries. Partnerships for Coding Initiatives
• Girls Go IT Initiative: Novateca partnered with UN Women, local NGO TEKEDU, the e- Government Center, and the Moldovan Association of IT Companies to support GirlsGoIT, a project that gives teenage girls an opportunity to gain high-level IT skills and promotes careers in IT for women in Moldova. Local NGO TEKEDU lead the project, with support from the E- Government Center. In August 2015 the GirlsGoIT summer camp opened for 36 young girls (between the ages of 16 to 20) from 15 raions in Moldova. The 2-week long camp included topics related to 21st-century programming languages such as Python and Flask, HTML + CSS, and Bootstrap. Each participant prepared a project idea to develop while learning coding and programming including: a web platform that will help newly graduated high school students identify fields for further study; a web platform on recycling that will promote an eco-lifestyle and inform people about existing recycling practices; and a webpage to promote artists, their products, and cultural events. At the GirlsGoIT Annual Forum in November 2018, Novateca was awarded a certificate for valued contribution and achievements in GirlsGoIT initiative and the future of Moldovan women and girls in technology. Through the collaboration Novateca established with GirlsGoIT, Moldovan public libraries are stepping up their offers to local communities to learn the basics of coding and enhance interest in STEM-based approaches. The coding lessons operating in public libraries aim to empower girls to acquire 21st century digital and IT skills and use programming platforms to express their creativity in a fun and interactive environment.
• #SuperCoders local events conducted in 37 public libraries across Moldova: #SuperCoders is a program launched internationally by Orange Foundation and adopted as a national initiative by Orange Moldova, the biggest private telecom in the country. Orange and Novateca teamed up to engage public libraries across Moldova to include citizens in the digital revolution, serving as platforms for the organization of regional events. In October 2017, public libraries across Moldova hosted #SuperCoders regional events that had over 1,200 participants across 37 national, municipal, raion and town libraries. Moldovan children ages 10-14 were exposed to coding using the Scratch platform to create their own animations and games. At the
February 2012 – January 2019 23 International Research and Exchanges Board (IREX) AID-117-G-12-00001
same time, parents and family members were trained on internet security to protect their children’s personal data (how to prevent and deal with cyberbullying, parent control apps and programs, privacy and confidentiality settings on social media). The #SuperCoders events received substantial promotion, as well as national and local media coverage. Librarians, parents and children perceived #SuperCoders as a highly beneficial initiative, helping libraries to attract new users and motivate existing ones to come to the library more frequently, develop coding and IT related skills of children and parents, and show that libraries can be valuable and trustworthy partners for the private sector, according to a post-event survey. Orange representatives stated that Moldova is the first country in the Orange Group opting for libraries as platform to implement #SuperCoders. Partnerships for English Education Novateca partnered with the following organizations and projects to promote English language education in Moldovan libraries: • Academy of Innovation Through Education (AISE), Novateca and the U.S. Embassy and State Department partnered in April and May 2017 to facilitate the “English Language for Media Education” course a free online course offered by experts from the University of Pennsylvania. The Orhei, Anenii Noi, Cantemir, Ungheni, and Chisinau raion libraries hosted 75 participants, who developed English language skills while exploring different types of media (such as blogs, social networks, television, etc.). Following this AISE continued its collaboration with public libraries by partnering with libraries in Cantemir, Drochia, and Criuleni to organize the Access Youth Summer Leadership Academy. • Under a separate U.S. Embassy grant agreement with IREX, rural library-based English Conversation Clubs (ECC) were established in August 2017 to encourage young Moldovan English language teachers to respond to the unmet demand for English language assistance outside of Chisinau. More than 1,700 language learners, 66% of whom are school students, joined the clubs to improve their English skills, enhance their self-confidence, and explore elements of a foreign culture (70% of ECC beneficiaries are 10-13-year-old girls). ECC leaders from UTAG, Drochia, and Falesti also opened additional clubs to serve the needs of older populations in their communities on a voluntary basis. The project encouraged sustainability of non-formal learning and encouraged the teachers to continue to use the library network in order to provide language assistance. Some of the program’s achievements were: o 37 teachers delivered more than 2,300 conversation club sessions in rural communities. o 77 libraries attracted new users and established English language training as a regular library service. o More than 1,700 participants improved public speaking skills, self-confidence and knowledge of a foreign culture. o 26 ECC leaders formed additional English groups in community libraries free of charge. o 187 additional sessions were delivered per month on a voluntary basis. NGO and Library Partnership Grants
• In October 2016, 14 selected grantees began implementing projects under the NGOs and Libraries Small Grants program. Librarian and NGO projects reached a total of 1,856 direct beneficiaries, involved more than 60 additional partners in the project implementation process (schools, local private companies and mass-media, LPAs, volunteers, etc.) that contributed 350,640 MDL (roughly $18,000), and multiple MOUs were signed to continue partnerships. Project highlights include:
February 2012 – January 2019 24 International Research and Exchanges Board (IREX) AID-117-G-12-00001
o Telenesti Public Library received an additional investment from local public authorities of 71,000 MDL (4,000 USD) and a separate space for its kitchen in the library service. o B.P. Hasdeu Municipal Library was successful in having volunteer activities included on the list of activities for National Volunteering week. The library also secured high-level ministerial participation (the Ministry of Social Protection, Family, and Labor, the deputy minister of internal affairs, the deputy minister of defense, etc.) at its first two round tables. o Causeni Raion Library received more requests to participate in its YouthHub than expected, thanks to its successful promotion efforts. The selected young people are active and are already involved in the library’s community solutions service. o Three grantees continued seeking funding with their library partners, and the Orhei and Manta libraries and NGOs won a grant of 5,000 euros each from DVV. The Ungheni library, in partnership with AddNet, won a project within Novateca’s Libraries and NGOs Collaborative Community Development Grants Program. • Novateca launched the Libraries and NGOs Collaborative Community Development Grants Program to provide additional support for the establishment and advancement of sustainable partnerships between libraries and NGOs to develop modern library services that address community needs and interests. Focus areas include economic well-being and employment, civic engagement through digital inclusion, and gender equality and empowerment of women and girls. In December 2018, 4 NGOs, 34 libraries, as well as other partners and users met in Chisinau for a ceremony to share their successes and achievements during the last 6 months of grant implementation:
Service Partnership Description and achievements “iCAN AICE and 7 • Development of a MOOC to enhance advanced digital skills Library Centers of among library users, to improve their education and Service for a Professional employment status. Successful Excellence • 12 librarians became facilitators and trained or consulted over Career 100 Moldovans in information processing, communication, content creation, safety, and problem solving. The course is currently available in Romanian and Russian on the Librarian Association of Moldova website, involving both an online Facebook group and traditional training. The iCAN library service was awarded 1st place in the National Contest of Best Open Educational Resources. “Financial PA ADDNET and • 160 community members received training in 3 areas: (1) Education” Ungheni raion Fundamentals of financial education, (2) Entrepreneurship, libraries and (3) 1C accounting software. • PA ADDNET and the libraries partnered with local government office and banks to ensure further sustainability of the service and potential extension to other communities. Libraries now collaborate with the Chamber of Commerce and Industry within the National Program for Youth Economic Empowerment, offering free trainings and consultancy, as well as financing opportunities for young people from rural areas aiming to launch or expand a business.
February 2012 – January 2019 25 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Perspectives The Honor and The service trains youth and women on employment and and Rights of the entrepreneurship skills and forge partnerships with agencies, opportunities Contemporary private stakeholders and educational institutions. As a result: for youth and Woman and Balti, • 19 librarian trainers-initiated employment services using women Telenesti, Singerei, tablets that benefited 340 libraries. Floresti, Bahrinesti, • In October, more than 100 people attended a Career Pelinia, Corlateni Fair organized at the Balti library. and Limbenii Noi • 64 service beneficiaries were employed and 15 either libraries registered or launched their own business, receiving legal and financial consultancy throughout the process. Project Library Association In October 2018, 16 raion library directors and methodologists design of Moldova and attended the second training on project design and and libraries from ethnic management. Sixteen project ideas were selected from 24 management minority applicants and began implementation in November. In addition, communities, the Foundation for Development designed an online course on library directors and project design and management through the Google Classroom methodologists platform. LAM and the National Library selected a group of 13 librarian trainers to test the online course and the trainers met in Chisinau in December, for a 2-day ToT on how to further facilitate it. The course will be available on the LAM and the National Library websites. AISE, ODFC and ADDNET signed a Memorandum of Understanding with the participating libraries, committing to ensure the sustainability of both the services developed, as well as of the partnerships created. Photos:1, 2
Although the initiative has officially closed, the Librarian Association from Moldova and the National Library value the impact of these programs and have continued implementation of the Together for the Community project that works with 8 village public libraries in communities with ethnic minorities and 8 raion public libraries. The 16 libraries have been recipients of micro-grants and facilitate various library services from teaching English to public servants and health workers, foreign language learning through coding for youth, social and digital inclusion of children with special needs, promoting and educating on a healthy lifestyle, non-formal education opportunities for ethnic minorities, ecology and preserving the environment, joint activities for mothers and children, to educating youth on tolerant and non-violent behavior.
Novateca’s partnership with Peace Corps Moldova As part of the final year transition process, key library stakeholders, the National Children’s Library and the Librarians Association of Moldova are discussing future partnerships with PCVs to promote volunteerism and collaboration with libraries. On a yearly basis, libraries are included as eligible partners for Peace Corps volunteers, thus in 2018 eight libraries were selected as primary partners and six libraries as secondary partners for Peace Corps volunteers. Since the program started, the partnerships between libraries and PCVs yielded results and impacted local communities. Projects have included: • A joint initiative between PCVs, the town library, community stakeholders, and Librarians Association of Moldova, that modernized the space at Ialoveni town library where new library services were delivered to meet the needs of parents with small children. • PCVs created Maker Corners, an innovative STEM-focused area for children in the library that includes Makey Makey sets, Legos, Snapchat Circuit Boards, and Chemistry Experiments).
Media Literacy in Libraries
February 2012 – January 2019 26 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Novateca cooperated with the US Department of State-funded Strengthening Independent Media and Media Literacy (SIMML) project, implemented by IREX Europe to provide media literacy training and launch “media corners” in community libraries across Moldova. The project first trained a group of 113 librarians, who then trained their peers and patrons, students, local public authority representatives, school and social assistance workers and other Moldovan citizens, on topics covering fact-checking, distinguishing news from opinion, sourcing, and recognizing “spin” and misinformation. Along with media literacy training 33 libraries across Moldova have set-up “media corners” where patrons have access to information about the key elements of media literacy at any time and unfettered access to a broad range of media sources.
Novateca Library network leveraged for activities ahead of elections: Libraries are being recognized as a go-to institution to educate the public about their rights and to inform citizens about the voting process: o IREX Moldova won a voter information project ahead of parliamentary elections: Beginning in August 2018, with funding from the U.S. Embassy in Chisinau, IREX is implementing a six- month ‘Mainstreaming Voter Awareness’ project to inform regional communities about recent changes to the electoral system and help citizens make informed decisions as voters in the elections. In collaboration with the Independent Press Association, the Association of Free Media in Moldova, which will sponsor and promote televised debates between candidates, and Ongoing Electoral Training Center the Novateca network of public libraries will deliver civic education workshops across the country to help district residents take part in the decision-making processes at the national and local level. More than 600 librarians joined the initiative to help introduce and mainstream voter awareness in communities, offer venues for discussion about the issues that affect Moldova and individual communities, and enable citizens to view candidate debates in neutral public spaces equipped with modern technology. Up to now, librarians across the country have conducted over 2.240 trainings and informative sessions both in libraries and communities, informing over 12.000 citizens about the new voting system and the peculiarities of the upcoming Moldovan elections. This short-term project, the second that IREX will implement with funding from the U.S. Embassy in Moldova in the last year, further reinforces the role that libraries can play as community-based platforms for learning and exchange o Moldovan librarians learn about the methodology on elections simulation for young people: In June, Hilfswerk Austria, in partnership with Novateca, conducted a practical workshop for approximately 30 librarians to promote young people’s involvement in the civic process. The workshop included an election simulation exercise to allow the participants to analyze the electoral processes from different perspectives by role-playing various actors involved in elections. Librarians are well positioned to help young people learn to defend their opinions, have a firm civic orientation, respect the ethical norms of society, and promote more active involvement in community life. o UNDP Project on “Enhancing Democracy in Moldova through Inclusive and Transparent Elections”: Librarians Association of Moldova, supported by the program launched a call for applications for 70-100 librarians from raion and village levels to participate in the internationally-recognized civic and electoral education training Building Resources in Democracy, Governance, and Elections (BRIDGE). Following the BRIDGE TOT in basic civic education, librarians will deliver non-formal trainings to citizens through their libraries. This initiative developed out of the partnership that Novateca helped establish between the LAM and the Center for Continuous Electoral Training.
February 2012 – January 2019 27 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Engaging with Partners Novateca created opportunities for Novateca partners to collaborate with libraries and have an open line of communication. Some of these initiatives included the following: • In December 2017, Novateca and Moldova’s Ministry of Culture hosted a first-of-its-kind Partner Fair, providing current and prospective NGO, private, and public-sector partners with an interactive showcase of the most popular and successful public services launched by Novateca libraries across Moldova (in fields ranging from e-governance and media literacy to workforce development and empowerment of women and girls). The high-profile fair, entitled “Building Bridges to Development: The Modern Library,” drew more than 500 attendees to learn firsthand about the growing number of ways modern libraries are serving as development and cooperation platforms for local communities. Librarians themselves played the starring role, enthusiastically engaging with fair attendees to highlight their work and promote their libraries as potential partners. • To build on momentum from the Partners Fair, In January 2017, Novateca conducted its first Open Program Meeting, inviting current and potential partners to participate in regular discussions. Seventeen public- and private-sector organizations participated. Following meetings occurred every 4-6 weeks and aimed to have open, thematic discussions of partnership and funding opportunities and to facilitate new linkages among partners and public libraries.
Monitoring and Evaluation efforts
Novateca conducted regular studies to track progress in achieving its core objectives since 2011. These studies, available in DEC and DDL, enabled the monitoring of mid-term trends and determine the overall impact of the program since the questions asked were relatively the same throughout the years. Surveys were designed following similar methodological approaches allowing comparisons.
OVERVIEW OF SURVEYS, 2011-2017 Survey Type Sample size Margin of error Use of the Internet and visiting public National 1598 4% libraries National Representative Survey Republic of Moldova – September 2011 Public Library Visitors Survey – Moldova National 729 5% 2014 Public Library Visitors Survey – Moldova National 1204 4% 2015 Public Library Visitors Survey – Moldova National 1230 4% 2016 Public Library Visitors Survey – Moldova National 1206 4% 2017 National Citizens' Survey of Moldova 2015 National 400 6% National Citizens' Survey of Moldova 2016 National 1200 3% National Citizens' Survey of Moldova 2017 National 1200 3%
February 2012 – January 2019 28 International Research and Exchanges Board (IREX) AID-117-G-12-00001
In 2018, IREX commissioned the “NOVATECA PROGRAM IMPACT ASSESSMENT STUDY” that provides an evidence-based overview of the impact of the program on Moldova’s libraries and the ecosystem of the access to information in the country. These are highlighted as important results of the program: ● More people are using library services than before and those who are using them are doing so more frequently. Renovated, comfortable spaces, free access to internet and a diversity of services are drawing in more visitors. Libraries are now better equipped to assess community needs and respond to them adequately, appealing to a broader segment of the population. The increase in the number of visitors and their diversity, attests to the fact that libraries have made good progress in the path of becoming genuine community centers. ● Libraries have become stronger, better connected and more influential institutions. Librarians were able to enhance their standing in the community, particularly with respect to the local public administration. The trainings provided increased their personal and professional skills, empowering them not only to provide better services, but also to advocate for their libraries and their own professional development. Partnerships established at the local level positioned libraries as trusted partners for a wide range of local stakeholders. ● Traditional perceptions and expectations of libraries’ role have shifted. Libraries are increasingly perceived as more than mere repositories of physical knowledge. The diversification of services and access to ICT has come to be expected and seen as ordinary rather than an unusual, rare or an exceptional occurrence. Increased expectations coupled with community support provide the basis for the development of the library network. ● Libraries enjoy greater public recognition and support. Communities appreciate and value the services provided by the public library. The professional standing of the librarian increased as he/she became a driving force within the community. ● Libraries’ impact on the qualifications, health, academic performance, earnings and civic participation of its visitors has increased. Visitors consistently report that accessing the services provided by the public libraries had a beneficial impact upon their lives. Better services meant more educational opportunities and support, more involvement in the community, more access to information for personal or business purposes, more support to find job opportunities and less time and money spent on accessing public services. ● Library modernization provided greater access to information and targeted services to the people with special needs, contributing to broader social inclusion. As a result of the program more people with special needs benefitted from library services: around half of them mentioning visible improvements in library accessibility for the people with special needs.
Sustainability
Novateca made strong efforts to ensure sustainability of activities and innovative approaches instilled in the library system and its main stakeholders, from the beginning of the program. The main pillars of these efforts are highlighted as follows: • IREX ensured that local public authorities were committed to the participation of their libraries in the program and actively involved in the application process, equipment maintenance, security, and connectivity. • More ready libraries that participate early on in Novateca served as a model for less ready libraries. • IREX encouraged the creation and enhancement of a network of IT specialists to assist libraries with the technical problems they encounter, with the goal of establishing a network that will last
February 2012 – January 2019 29 International Research and Exchanges Board (IREX) AID-117-G-12-00001
beyond program implementation. • By actively participating in defining the internet usage norms and guides at their libraries, librarians took ownership of the provision of services related to technology and internet. • IREX ensured the creation of Regional Training Centers and a network of trainers through the country. • Novateca fostered key partnerships with public, private and CSO sectors to allow libraries to provide better and more innovative services. • Novateca worked very closely with the National Library to develop integrated monitoring systems relevant to assess the quality of service provision of the network, as well as relevant information for advocacy purposes.
The chart below describes the efforts to hand off activities and program tools to local organizations as part of the sustainability strategy.
February 2012 – January 2019 30 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Novateca Handoff Plan
Local Public Authorities
Action Institution Status Support to Public Libraries Local Public LPAs have been partners of public libraries in Moldova in terms of: equipment Authorities since the beginning of the program. LPAs were part of needs, building the results of the program, events and exchanges improvements and others enabling them to become better advocates and supporters of public libraries. Since the beginning of the program, LPAs have responded favorably, investing $504,200 in library infrastructure improvements, modern technology and informational resources.
Central Government
Action Institution Status Transfer of the E- E-government An MOU was signed in October 2018 between ambassador initiative agency Novateca, e-Governance Agency and Ministry of Education, Culture and Research for the Ministry and Agency’s continuous coordination of and support to the e-Ambassadors network. Training of Central Public Ministry of The program provided technical assistance via Authorities and Education, consultants to enhance their capacities in legislative Librarianship Council in Culture and and normative framework development with the Law development of the Research on Libraries being approved and enforced on February legislative and normative 18, 2019 and normative regulations due to be framework Librarianship approved Council Librarians Association of Moldova
Library Leaders
Action Institution Status Transfer of robotics National Novateca set-up the initiative to create, support and initiative Children’s mentor library Robotics Clubs. This responsibility was Library transferred to the National Children’s Library because it is suited to further support and expand STEM education throughout libraries, organize library robotics contest on yearly basis, and represent libraries in the national and international forums as platform for non-formal STEM education.
February 2012 – January 2019 31 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Online course on advocacy National Center Novateca’s existing advocacy curriculum and content for Professional is now available for library leaders in a readily Excellence available, interactive and self-paced digital format. (see Objective 2)
Civil Society
Action Institution Status Transfer of Online The NL began to administer the ORT independently National Library Reporting Tool (ORT) on January 1, 2018. The National Library sent an official letter to chiefs of culture departments and raion libraries to inform them about the transfer of ORT responsibility, to ask for a designated person responsible for ORT data collection at the raion level, and to ask for a list of non-Novateca libraries that could be added to the ORT. Prior to the transfer, Novateca trained two National Library IT specialists to offer ongoing support on data collection through practical skills and troubleshooting common issues, preparing staff from both the technical and programmatic side to manage the mandatory statistical form “6-c” and ORT systems. An Impact group (IG): The impact group was also created to promote a culture of data collection and use among librarians. It is made up of methodologists, library specialists from culture departments, library directors, and national library representatives. Impact group members have been trained on evaluating libraries' impact, including how to create M&E plans and indicators, develop survey instruments for M&E data collection, and calculate Returns on Investment (ROI) for library services. Software donation to National Library Public libraries can order new software from Libraries TechSoup for a small, affordable administration fee which will save libraries up to 99% on new versions of software such as Microsoft Windows/Office. The National Library appointed several staff members with IT and administrative skills as coordinators to administer the software donation process.
M&E system
Novateca designed the following methodologies to quantify the results of the program’s initiatives:
February 2012 – January 2019 32 International Research and Exchanges Board (IREX) AID-117-G-12-00001
Tools Collection method Target group Period
Libraries monthly report Online Reporting Tool Libraries part of the April 2013 - Present (ORT) Novateca network Pre, post and post-post Qualtrics, Google Forms, Librarians that 2013 - 2018 training surveys – SurveyMonkey participated in predefined tool various trainings delivered by Novateca program Pop-up surveys -on Online pop-up system Library computers 2013 - 2018 demand users Survey of Library Face-to face survey Library visitors 2014, 2015, 2016, Visitors (CIMS) 2017 National Citizens’ Face-to face survey National population 2014, 2016, 2017 Survey Impact of library Survey, in-depth interviews, Member of the 2017 Robotics clubs on document analysis library robotics Youth Performance clubs The role of public In-depth interviews, focus- LPAs (mayors, 2016 libraries in groups councilors) communities’ ORT – Online Reporting Tool is a data management system created to ensure efficient collection, analysis and visualization of the data provided by libraries. Each library in the Novateca network, presented monthly data about its activity, including statistics of visits and success stories. The first ORT report had 48 questions on visits, trainings, consultations and success stories. The last ORT report had 142 questions presented in 8 groups: Visits to the library, Library Services, Trainings, Investments, Success stories, Professional events, Electronic public services and Partnerships. ORT is a complex system, which is used not just by librarians, but also by the raion libraries and library specialists from local public authorities for Monitoring and Evaluation goals. Since January 1, 2018, the National Library took ownership of the Novateca Online Reporting Tool. Pre, post and post-post training surveys - To evaluate trainings results, IREX implemented an evaluation in 3 stages: (1) initial assessment, (2) evaluation of training’s results, (3) changes as the result of skills building initiatives. Novateca used online survey platforms. Impact group - To create a culture of data collection and use among librarians, Novateca established the Impact Group (IG) in 2017. It is composed by 12 methodologists, library specialists from culture departments, library directors, and national library representatives. The main goals of the IG are (1) ensuring efficient library data collection using online tools; (2) promoting and facilitating data usage for advocacy, promotion and activity planning; (3) improving national library regulations related to the monitoring and evaluation; (4) promoting partnerships between libraries and governmental and non- governmental organizations; (5) advocating for library development. The IG is led by the National Library. IG members were trained by Novateca in data analysis and visualization, Monitoring and Evaluation, data communication. Transfer from paper-based to online national reporting - As a result of the program’s intervention, since 2017 all public libraries from Moldova report national library activity data using an online system (6-c online) developed by Novateca and administrated by the National Library of Moldova. By using 6-c online reporting system, the period of data collection and analysis has been reduced from 4 months to 3 weeks and saved at least $14,000 of transportations costs associated with reporting. Also, the National statistics framework (6-c form) was officially updated with 8 modern indicators, which efficiently reflect libraries’ achievements (in terms of additional funds attracted by libraries, trainings and people trained, provision of modern services and number of its beneficiaries, use of PCs and Internet in the library and number of people who benefit from IT etc.). Integration of library impact component in the national library evaluation framework - Before 2018, the evaluation framework of the national library contained only library activity indicators (suggested by ISO
February 2012 – January 2019 33 International Research and Exchanges Board (IREX) AID-117-G-12-00001
2789 standard) and performance indicators (suggested by ISO 11620 indicators). These 2 types of indicators do not directly reflect libraries’ impact in their communities and could only be used just as a proxy for library impact evaluation. In order to add the impact dimension to the evaluation of library activity, Novateca promoted the new ISO 16439 standard, focused on impact measurement. As a result, the ISO 16439 was translated into Romanian and voted as a national standard. The National Library with the participation of Impact Group’s members developed a guideline with the specific tools of impact measurement, which include variables from CIMS questionnaire used by Novateca: https://bibliotecipublicerm.wordpress.com/ Return on Investment Analysis (ROI) – Since 2017, Novateca actively promoted the use of ROI analysis among librarians. An ROI calculator was developed and integrated to ORT, and National training centers developed courses on measuring economic impact of libraries and a ROI promotional video. As a result, more than 380 librarians used ROI for Advocacy or communication purposes. Impact letters- Since 2014, Novateca annually submitted impact letters to all covered districts. Impact letters contained information on the biggest library achievements in terms of implemented projects, services, participation and organization of community events, new funds attracted, etc. Impact letters contained also an infographic with data provided by libraries via ORT and the impact data collected by the program. In this way, local authorities were always informed about total number of active visitors and visits; hours of training and trained people; number of modern services produced by libraries and its beneficiaries; number of visits to PC and information on purposed of PC use; beneficiaries’ needs in terms of services and trainings. IREX sent these letters to District Library, President of the District and District Culture Department. In 2017, this task was transferred to the District Culture Department. Therefore, 33 out of 35 Culture Departments in the country collected data and developed their own versions of Impact letters and submitted them to Novateca and District president.
February 2012 – January 2019 34