BUILDING CONTACT INFORMATION 1 ARENA TECHNICAL SPECIFICATIONS 2 TRUCK, BACKSTAGE & 24 HOUR DELIVERY ENTRANCES 5 ARENA CONCOURSE 6 ARENA BACKSTAGE DIAGRAM 7 ARENA RIGGING DIAGRAM 8 DIRECTIONS 9 BOX OFFICE EVENT SET-UP INFORMATION 10 CAPACITIES BY INDIVIDUAL SELECTIONS 11 POTENTIAL 180 END STAGE CONCERT 12 POTENTIAL 360 END STAGE CONCERT 13 POTENTIAL 180 END STAGE CONCERT WITH CURTAINS 14 MARKETING SERVICES 15 MEDIA 16 General Inquiry: Box Office: Executive Office:

DCU Center General Office Sandy Dunn, 50 Foster Street Telephone: 508-929-0164 General Manager www.dcucenter.com Fax: 508-929-0165 [email protected] Worcester, MA 01608 508-929-0106 Telephone: 508-755-6800 Marie Denman, Fax: 508-929-0111 Box Office Manager Jim Maughan, [email protected] Asst. General Manager 24 Hour Security Phone: 508-929-0260 [email protected] 508-929-0182, 508-929-0181 508-929-0118 Ticketmaster 800-745-3000 Paige Williamson, www.ticketmaster.com Executive Assistant Operations Department pwi 11 ia [email protected] 508-929-0106 Operations Fax Food and Beverage 508-929-0148 Department: Marketing Department:

Rob Hornbaker, Albert Fera, Tim Crowley, Director of Operations Director of F&B Director of Marketing [email protected] [email protected] [email protected] 508-929-0152 508-929-0132 508-929-0126

George Sedares, Lisa Racine, Veronica Van Jura, Operations Manager Banquet Manager Marketing Coordinator [email protected] I raci [email protected] [email protected] 508-929-0150 508-929-0134 508-929-0105

Don Apholt, Joanne Staruk, Kara Mancini, IATSE Contact Concessions Manager Group Sales Coordinator Contact Rob Hornbaker [email protected] kma ncin [email protected] 508-929-0135 508-929-0125 Linda Johnson, Office Manager ljohn [email protected] Finance Department: 508-929-0149 Julia Iorio, Director of Finance Security Department [email protected] 508-929-0117 Kevin Allain, Security Manager Melissa Bishop, [email protected] Accounting Manager 508-929-0145 [email protected] 1 508-929-0112 This information is provided as a guide to assist in your coordination of an event. It is subject to change without notice. Please make sure to recheck all critical information with the Operations Department in advance of the event.

SEATING CAPACITIES:

Reserved Seating Setup 180 240 270 360 Floor 1840 1840 1840 1840 Lower Bowl 3536 4086 4635 4946 Upper Bowl 3856 4413 5609 6454 Balcony 852 1286 1286 1286 TOTALS 10084 11625 13370 14526

FLOOR DIMENSIONS/DESCRIPTION:

Length: 200' Width: 85' Width @ 145' when 100 level telescopic risers are closed.

Reserved: 1840 seats - Includes 6 Sections stacked 3 & 3. Seats are 16/14/16 Continental seating may be provided in first 3 rows.

GA Floor: 2800 maximum depending on available square footage on floor, i.e. stage size, mix location dimensions, barricade configuration. First 2 rows are killed in the 100 level.

Fire Aisle Width: 48" Cross Aisle Width: 5' Rows per Section: 20 Standard Back to Back Chair Measurement: 33" Standard Downstage Edge Location (60' x 40' stage): Section 110 Seat 5

Facility is home to AHL team, the Worcester Sharks. Floor typically has ice from mid-Sep tember to the end of April (and possibly mid-June depending on playoffs.) Dashers are kept in place for events. Ice covering is Athletica decks with some weight restrictions.

Operations Department: Security Department:

Rob Hornbaker, Don Apholt, Kevin Allain, Director of Operations IATSE Contact Security Manager [email protected] Contact Rob Hornbaker [email protected] 508-929-0152, 508-929-0148 508-929-0145, 508-929-0148 George Sedares, Linda Johnson, 24 Hour Security Phone: Operations Manager Office Manager 508-929-0182, 508-929-0181 [email protected] [email protected] 508-929-0150, 508-929-0148 508-929-0148, 508-929-0148

2 Arena Technical Specifications Continued *Restrooms inimmediate vicinity Private routefrom backstageformeetandgreet. Excellentlocationforsponsor entertaining. Meeting Rooms:1 Officials LockerRoom Meeting Rooms:1 Catering Production Room:1 Small Rooms:1 Medium Rooms:2 Room: LR 3/4&5/6haveconnectingdoortouseasdoublespace. Large Rooms:4 Backstage DRESSING ROOMS/LOCKERROOMS/GREEN ROOMS: 1 Scoreboard trimsat40’fromfloor&is15’widebutcanbetuckedintothesteelwherenecessary. Obstructions: House rigger:MarkApholt,IATSELocal96 20’ Floor tolowsteel:65’ Type: OpenBeam Limit onRoof:90,000lbs. x RIGGING: 38’ Shore PowerAvailableinsomelocationsat60amp.Additionalfee-$75.00perhookup. POWER: 2 @ 2 @ Locations: Permanent Number:8 SPOTLIGHTS: Genie Forklifts: Lifts: MATERIAL HANDLINGEQUIPMENT: 2 Concourse Com System:Clear House LightPosition:Northwestcorneronfloor(stageright) Portable Number:2 4 @ Service 5 Service 6 Service 4 Service 3 Service 2 Service 1 House RearL&R House CenterL&R House RearCenter

Center hungscoreboardand4soundclusters Scissor Lifts:2 1 @4,000lbs.;25,0008,000lbs.Extensionsavailable.

Amps 200 400 400 800 400 200 VIP Lounge(SharkTank) Showers: 2 Showers: none Showers: none Showers: none Showers: 4

Phase

Type: StrongRoadies-1000watt 3 3 3 3 3 3

Floor tohighsteel:85’ Throw: 190’ Type: SuperTrooperII-2000watt Throw: 260’ Volts 208 208 208 208 208 208 Limit perpoint:2,000lbs

Toilets 1+Urinal Toilets: none* Toilets: 1 Toilets: 2 Toilets: 2 Throw: 200’ Location SR SR SR SR SL SL Capacity =100BanquetStyle; 150ReceptionStyle 100' from Center from 100' 110' from Center from 110' Center from 130' Center from 100' Center from 100' Center from 100' Distance MR B PROD DR 5 DR 3&420’x12’each LR 5&6 LR 3&421’x18’each 14’x12’ 24’x38’ 12’x8’ 18’x12’ 18’xeach 3 Arena Technical Specifications Continued High SpeedT1Line:Yes Phones Available:Yes-20+

At Section112:RollUpDoor13’3”hx10”w(withsteel/seatinginplace8’6”h) At Section117:RollUpDoor14’hx19’9”w(corridoris23’w) 120’ # Stage of right Trucks: LOAD IN: Alternative isstreetparkinginthevicinityoffacility. Parking inConventionCentersubjecttoavailability. Advance PARKING: to Operations OTHER: EFFECTS: LABOR: Dock toArenaFloorAccess Meal after IATSE 5 Local hours # 96 Laser: YesPermit:NoDemo:Water/DrainAvailable: Pyro: YesPermit:(CityFireMarshall)Demo:Shooter:MassLicensed Distance toStage: Loading Dock:Yes General Workrules:

: Per LineCost:$500.00+LongDistanceEscrow Per LineCost:$150.00+LongDistanceEscrow 50’ UpstageCenter Truck Ramp:Yes OT after8hours 4 hourminimums-in/show/out

4 Truck, Backstage & 24 Hour Delivery can becontactedbycalling508-929-0182or508-929-0181.Noparkingispermittedon any oftheplazaareasordrivewaysaroundfacilityexceptforpromotionalvehicles, Truck, Backstage&24HourDeliveryDoor44A (personnel andsmalldeliveryentrance).24hoursecurityislocatedinsideDoor5 i.e. radiostationsandsponsors,thesearrangementsmustbemadeinadvance approximately 1/2waydownthefacilityatDoor4(truckentrance)and4A Foster Street Truck andshowpersonnelentranceislocatedonMajorTaylorBoulevard Commercial Street

Major TaylorBlvd. Martin Luther King Blvd. King Luther Martin

5 Arena Concourse Pavilon N VIP Lounge T o Ofices 6

Arena Backstage Diagram

SOUTH STORAGE STORAGE STORAGE

STORAGE STORAGE NOT FORUSE O ce AreaO ce Locker Rooms C Room 3 Room Locker O cials &Pyro Room O cials WEST EAST D Room 4 Room Operations O ce Locker Room 5 Room Locker E Room 6 Room Locker Commissary Old Promoter Room Press Catering MTNG F Room Ice ChillerPlant (NOT FORUSE) DOOR 6 Docks DOOR 5 7&8 Security Desk Security

24 Hour NORTH 7 DCU Center Arena Rigging Diagram

              28' 56'  28' 56' 28'

  West   

                                         111  Sec. Sec. 109 Sec. Sec. 105 Sec.

 Sec. 112      Sec. 106 Sec. Sec. 107 Sec.  108 Sec.   110 Sec.

  60'     Sec. 104 Sec. Sec. 113 Sec.    

 South      Sec. 117

Sec. 103 Sec.  North

  40'             Sec. 102 Sec.  Sec. 118 

 

  

 60' Sec. 121 Sec. Sec. 123 Sec. Sec. 124 Sec. Sec. 125 Sec. Sec. 119 Sec.  122 Sec. 

Sec. 101 Sec.      

    

 120 Sec.                                                                       

          East 

        

 

8   Directions I-90 E.(theMassTurnpikeEast)toExit10(Auburn). TakeRt.290E.UseExit16andtake Rt. 3S.to495290W.UseExit16 andtakealeftatthebottomoframp. Rt. 395N.To290E.takeUseExit16and take arightatthebottomoframp. DCU Centerisconvenientlylocated50FosterStreetindowntownWorcester,MA Boston, Springfield,Providence,andHartford. a rightatthebottomof theramp.FollowSignstoDCUCenter. Worcester isashortridefrom Follow signstotheDCUCenter. Follow signstotheDCUCenter. off ofexit16onI-290. From West&East From North From South

9 Box Office Event Set-Up Information convenience ticket ischargedinadditiontothebasepriceandapplicableTicketmaster outlets oronlineatwww.ticketmaster.com.Afacilityfeeof$2.00perconcert fees. may bepurchasedthroughTicketmasterbyphoneat617-745-3000;various Center boxofficelocatedat50FosterStreet,Worcester,MA.Inaddition,tickets The DCUCenterisaTicketmasterfacility.Ticketsmaybepurchasedatthe Fax: 508-929-0165 Telephone: 508-929-0164 General Office Box OfficeContact:

508-929-0260 [email protected] Box OfficeManager Marie Denman,

10 Capacities by Individual Sections

CAPACITIES VARY BY SHOW AND BASED ON RESERVED/GENERAL FLOOR AND INSIDE OR OUT- SIDE HOCKEY SEASON. THE FOLLOWING INFORMATION IS PROVIDED FOR A REFERENCE ONLY AND SHOULD NOT BE ASSUMED TO BE THE FINAL CAPACITY FOR ANY INDIVIDUAL SHOW. SPECIFIC SHOW CAPACITIES WILL BE PROVIDED AFTER RECEIPT OF TECHNICAL INFORMATION.

by Individual Sections Setup Type: End Stage Reserved Floor – 360 Sell – Total Capacity 14,516

Sections # Seats Sections # Seats Sections # Seats Sections # Seats Sections # Seats

Floor 1840 Lower 100 2041 Upper 100 1995 All 200 4413 All 300 1286 w/KILLS Floor 1604 Lower 100 1673 Upper 100 1995 All 200 4317 All 300 1286

1 320 121 105 121 167 230 208 330 56 2 280 122 150 122 105 231 171 331 96 3 320 123 150 123 105 232 206 332 57 4 320 124 150 124 161 233 172 333 92 5 280 125 103 125 163 234 106 334 76 6 320 101 83 101 135 229 171 329 92 102 152 102 126 212 208 335 49 KILLS -236 103 256 103 72 211 172 328 76 104 152 104 127 210 204 327 49 105 83 105 135 209 173 312 56 106 103 106 162 208 105 311 96 107 150 107 161 213 169 310 56 108 150 108 105 235 149 309 92 109 150 109 105 236 128 308 76 110 104 110 166 237 114 313 92 238 179 307 50 KILLS -368 207 169 314 76 206 142 315 49 205 138 204 165 201 231 240 184 202 186 239 126 203 126 228 107 214 108 210 2 232 1 208 2 213 2 234 1 235 30 207 49 204 9 KILLS -96

Kills due to mix position and sightlines 11 Maximum sellable capacity determined by final production reuirements Floor Seating may vary depending on stage, barricade and mix configurations. 240 End Stage Concert

SEATS

Floor 1,840 100 Level 4,086 200 Level 4,413 300 Level 1,286 ______

TOTAL 11,625

* Does not include production kills which maybe required due to storage and/or size and location 12 360 End Stage Concert

SEATS

Floor 1,840 100 Level 4,946 200 Level 6,454 300 Level 1,286 ______

TOTAL 14,526

* Does not include production kills which maybe required due to storage and/or size and location 13 180 End Stage Concert with Curtains End Stage Curtain 240 GA

SEATS Gross $ - 1,380 Floor $0.00 $ - 3,409 100s $0.00 $ - 674 200s $0.00 5,463 $0.00 Expandable Capacity

$ - 1,386 $0.00

$ - 1,493 $0.00

$ - 721 $0.00

$ - 852 $0.00

TOTALS 9,915 $0.00 14 Subject to change based on the size of mix position and location of stage. Marketing Department Coordinatedayof showmedia(escortphotographers,planradiostationpresence,backstagetours) • Assistwithtoursponsorshipneeds,meet&greetsandVIPservices • AssistinPublicRelationsoutreach(pitchingstoriestomedia/setting upadvancearticles,mall • Crosspromotion(whenappropriate)withWorcesterSharks(AHLteam) • TicketmasterMarketingTools(Auction,CEN,HomepageSpotlight) • Coordinatetradewithoutermarketmediaforbroaderoutreachand exposure(print,radio) • Onsale/presaleannouncementinDCUCenter“FanClub”newsletter (175,000+addresses) • InclusioninDCUCenter’sWhat’sHappeningcalendartri-foldbrochure (dist.7,000)*Front • ConductGroupSalescampaignincludingdirectmail,e-marketing andcrosspromotionsfor • Eventlistingon2outdoordigitalmarquees(arena&conventioncenter-avg.million • Poster&flyeringcampaign(facility,businesses,promotionalpartners) • EventinclusiononDCUCenterarenavideodisplayboard(stilland/orvideo) • Eventinformation/contestingexecutiononDCUCentersocialnetworkingsites • in-house IncludeeventinformationonDCUCenterwebsite(360,000viewsannually) • television ListeventinformationonDCUCenterautomatedeventsphoneline(2,500callspermonth) Releaseeventinformation(factsheet&pressrelease)tolocalandregional • monitors promotion andpublicityofyourevent.Amongtheservicesofferedare: The DCUCenteroffersafull-servicemarketingdepartmenttoassistwiththeadvertising, (19) Additionally, theDCUCentercanassistwithmedia buyingandeventsponsorship.Ourknowledge impressions annually) (Facebook, Twitter) 508-929-0126 tcrowley Director of Marketing Tim Crowley , Marketing Department: cover spotlightthemonthofeventinDCUCenter’sWhat’sHappeningCalendar(dist.7,000) of between10and20ormore)-FeesApply group salescustomers(social,civic,business,church,scout,school,professional&familygroups appearances, andradiointerviews. relationships inthemarketcanhelpleverageagreater returnoninvestmentwithaddedvalue, @dcucenter.com grass rootsmarketingandthirdpartypromotions.

508-929-0105 [email protected] Marketing Coordinator Veronica Van Jura, •

[email protected] Group Sales Coordinator Kara Mancini 508-929-0125

15 Media - TV WFXT-TV Dedham, WBZ-TV Boston, MA WCVB-TV Needham, MA MA WMUR Manchester, WLNE NH WPRI/WNAC Providence, WJAR RI WTNH Cranston, WTIC New Rhode WGGB Hartford, Haven, Island WWLP Springfield, CT WUNI-TV CT Springfield, ABC Needham, MA NESN 203-784-8888 MA MA NECN WCCA TV13 Newton, Charter MA WHDH-TV TV3 Boston, Worcester, MA MA STATION East Providence,RI Watertown, MA Worcester, MA ADDRESS CBS 617-787-7000 NBC 617-725-0777 FOX 860-527-6161 CABLE 617-630-5000 FOX 781-467-2525 ABC 401-453-8000 ABC 781-449-0400 UNIVISION 781-433-2727 CABLE 508-853-1515 ABC 413-733-4040 NBC 413-377-2200 ABC 603-669-9999 FORMAT

NBC 401-455-9100 CBS/FOX CABLE SPORTS COMMUNITY

401-438-7200 617-536-9233 508-755-1880 PHONE 16 Media - Radio WHYN 93.1FM WGFP 940AM WXRV 92.9FM WCHC 88.1FM WICN 90.5FM WORC 1310AM ESPN 890AM WMJX 106.7FM WROR 105.7FM WKLB 102.5FM WBZ 1030AM WZLX 100.7FM WBMX 98.5FM WJMN 94.5FM WXKS 107.9FM WRKO 680AM WEEI WAAF 107.3FM 850AM WCRN 830AM Boston, WTAG 580AM WSRS 96.1FM MA WORC 98.9FM Sports WWFX 100.1FM 617-779-3500 WXLO 104.5FM STATION Springfield, MA Webster, MA Haverhill, MA Worcester, MA Worcester, MA Worcester, MA Charlestown, MA Boston, MA Boston, MA Boston, MA Boston, MA Boston, MA Boston, MA Medford, MA Medford, MA Boston, MA Boston, MA Worcester, MA Paxton, MA Paxton, MA Worcester, MA Worcester, MA Worcester, MA ADDRESS FORMAT Hot AC Country Alternative Holy Cross Public Radio Latin Sports Soft AC Classic Rock Country News Classic Rock Hot AC Rhythm Hot AC Talk Rock News News Soft AC Oldies Rock Hot AC 413-781-1011 508-943-9400 978-374-4733 508-793-2475 508-752-0700 508-791-2111 617-830-1000 617-822-9600 617-822-9600 617-822-9600 617-787-7000 617-746-5100 617-746-1300 781-663-2500 781-396-1430 617-779-3400 671-779-5400 508-792-5803 508-795-0580 508-757-9696 508-752-1045 508-752-1045 508-752-1045 PHONE 17 Media - Print/Digital Subject tochange withoutnotice. Revised December 2017 The Republican Boston Globe Boston Globe Boston Boston Herald Herald Worcester BusinessJournal Worcester Magazine Worcester Telegram&Gazette Worcester Telegram&Gazette Worcester Worcester Worcester Telegram&Gazette The Boston Boston Boston The PulseMagazine Boston Herald Boston BusinessJournal Boston In Boston City Times Landmark STATION Globe Globe Globe Herald Herald Telegram & Telegram Gazette & Gazette

ADDRESS Worcester, MA Worcester, MA Springfield, MA Boston, MA Worcester, MA Holden, MA Worcester, MA Boston, MA02110 Worcester, MA Boston, MA

DEPARTMENT

General Photo Business Sports Features News News Business Business Sports Features Photo Photo Business Sports Features

PHONE 508-793-9185 508-793-9232 508-793-9245 413-788-1200 617-929-2903 617-929-2800 617-929-2000 617-619-6435 508-755-8004 508-829-5981 508-749-3166 508-793-9310 508-793-9350 617-426-3000, x.5468 617-929-3235 617-929-2000 617-330-1000 508-756-5006 617-619-6193 617-426-3000 508-756-5006 617-619-6651 18

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