Xbox All Access Critical Information Summary This summary may not reflect any discounts or promotions which may apply from time to time

Xbox Series S Xbox Series X $33/mth (for first 24 months) $15.95/mth $46/mth (for first 24 months) $15.95/mth  Monthly Charge (monthly charge thereafter; subject to (monthly charge thereafter; subject to change) change) Included if you stay connected for 24 months Included if you stay connected for 24 months Xbox Series S 512GB Console Xbox Series X 1TB Console 1 x Xbox Wireless controller 1 x Xbox Wireless controller Connection and Power cables for console Connection and Power cables for console What's Included Monthly subscription to Game Pass Monthly subscription to Game Pass Ultimate, which includes: Xbox Live Gold, Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Xbox Game Pass for Console and Xbox Game Pass for PC Game Pass for PC Internet access and data usage charges Access to any additional games outside titles available on Xbox Game Pass Ultimate, What's Not Included unless gifted as part of a promotion Any on device purchases Any additional accessories like extra controllers and headsets Minimum 24 Cost $792 (when you stay connected for 24 $1104 (when you stay connected for 24 month Includes set months) months) term up costs Maximum Early $511.21 (1 month + $478.21 remaining on $763.79 (1 month + $717.92 remaining on Termination Charges your console) your console) (ETC) Payout reduces by $20.792 each month you Payout reduces by $31.208 each month you stay connected stay connected If you cancel your monthly subscription within the first 24 months, you will need to pay out the remainder of your Xbox as a once-off payment on your next bill. In order to receive your paid months of Xbox Games Pass Ultimate, you must have activated your Xbox Games Pass Ultimate before you cancel. You cannot activate Xbox Games Pass Ultimate after you cancel. If you cancel your Xbox All Access contract without having activated, you will lose any months of credit to Game Pass Ultimate you have available to you but not yet redeemed, with no refund Early Termination or credit available. If you initially delayed your activation and/or had pre-existing Game Pass Policy Ultimate credits, your remaining balance will be updated to your Microsoft Account to include access you have already paid for. Any months of Xbox Game Pass Ultimate, Live Gold, or Game Pass that you have paid for but not yet used will remain on your account after you cancel until they expire up to a maximum of 36 months, inclusive of the 24 months that is part of All Access. If you are not entitled to any additional months of Game Pass Ultimate post cancellation, your access to the subscription will stop. Game catalogue may vary at any time. If you are converting your existing Xbox Live Gold and Xbox Game Pass membership(s), they will automatically convert to Ultimate at a conversion ratio. Your Xbox Game Pass Ultimate subscription must be redeemed with your chosen Microsoft account on your new console to activate the service. Microsoft conditions of use will apply. After the first 24 months post activation, or when you have no remaining months of your Game Pass Ultimate subscription, you will roll over to a standalone Game Pass Ultimate subscription on your Telstra bill at the standard in market rate, currently $15.95 per month (subject to change). Not available in conjunction with any other offer.

Information about the service Xbox Game Pass Ultimate This is an Xbox All Access service that offers a console and You will need to redeem your subscription with Xbox on access to Xbox Game Pass Ultimate for a bundled monthly console via Settings > Account > Subscriptions price over 24 months. If you cancel your Xbox All Access service with Telstra, your Device information and requirements subscription to Xbox Game Pass Ultimate will end, unless you All gameplay requires a compatible TV. are entitled to additional months because you Online play and access to games in Game Pass Ultimate Had pre-existing Game Pass Ultimate credit prior to taking subscription requires a stable internet connection that is up Xbox All Access not included in this price (3mbps recommended). Delayed activation of your subscription and therefore are To access 4K features you will need a compatible 4K TV entitled to have access to an equal amount of months of and a Xbox Series X console. which you paid for, as long as you activate before you cancel Information about pricing Refer to the Xbox All Access Cost Table.

Page 1 of 2 MOSC2341-22092020 Refer to the Xbox All Access Cost Table.

When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months (inclusive of the 24 months from Xbox All Access). For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew your membership. See xbox.com /gamepass. Understanding my bill You're billed in advance for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period. Need help? We're here for you. Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format. Bill Payment Charges Paper bills and electronic payments – Free Payments made in person or by mail – Extra $1.00 Set up Email Bill at telstra.com/emailbill Some exemptions may apply. For details, visit telstra.com /billpay To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay Complaints If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’ d like an independent investigation. The full terms for Xbox All Access can be found here: https://www.telstra.com.au/customer-terms/home-family

More information about Xbox Ultimate Game Pass Subscription can be found here at https://www.xbox.com/en- AU/xbox-game-pass

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