Environmental Monitoring Report
Semi-annual Report (January-June 2015) July 2015
VIE: Hanoi Pilot Urban Railway Line – Line 3 (Section Nhon – Hanoi railway station)
Prepared by Idom for the Hanoi Metropolitan Urban Railway Management Board (MRB) and the Asian Development Bank CURRENCY EQUIVALENTS (as of 1 July 2015)
Currency unit – dong (D) D1.00 = $0.0000458 $1.00 = D21,839
NOTE In this report, "$" refers to US dollars unless otherwise stated.
This environmental monitoring report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature.
In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area. INDEX OF CONTENT
1. INTRODUCTION ...... 1 1.1. OBJECTIVE OF REPORT ...... 1
1.2. ENVIRONMENT MONITORING MECHANISM ...... 1
1.3. ENVIRONMENTAL MANAGEMENT PLAN (EMP)...... 2
1.4. SITE ENVIRONMENTAL COMPLIANCE INSPECTION...... 3
1.5. PROJECT IMPLEMENTATION PROGRESS...... 4
1.5.1. On-site on-going activities ...... 4 1.5.2. Completed activities...... 11 1.5.3. Construction schedule for the subsequent months ...... 12 2. COMPLIANCE WITH ADB LOAN AND APPLICABLE GOVERNMENT LAW REGULATIONS AND REQUIREMENTS...... 13 2.1. SITUATION OF COMPLIANCE WITH ADB LOAN...... 13
2.2. ENVIRONMENTAL COMPLIANCE REQUIREMENTS OF THE GOVERNMENT...... 16
3. CHANGES IN PROJECT SCOPE ...... 17 4. INCORPORATION OF ENVIRONMENTAL REQUIREMENTS INTO THE PROJECT CONTRACTUAL ARRANGEMENTS ...... 18 4.1. EVALUATION ON FUNCTION AND RESPONSIBILITY OF ORGANIZATION AND IMPLEMENTATION OF ENVIRONMENTAL SAFETY...... 18
4.2. OUTSTANDING ISSUES OF COMBINING ENVIRONMENTAL REQUIREMENTS INTO CONTRACT AGREEMENT WITH CONTRACT AGREEMENT WITH CONTRACTORS...... 19
5. SUMMARY OF IMPLEMENTATION OF ENVIRONMENTAL IMPACT MITIGATION AND COMPENSATION MEASURES...... 21 5.1. COMPLIANCE INSPECTIONS ...... 21
5.2. ENVIRONMENTAL MONITORING PROGRAMME ...... 25
5.2.1. Summary of the environmental monitoring programme and monitoring locations ...... 28 5.2.2. The results of environment quality...... 29 5.2.3. Evaluation ...... 32 5.2.4. Overall evaluation of the environmental quality monitoring activities by CENMA ...... 37 5.3. MONITORING AND INSPECTION PLAN...... 38
6. OUTSTANDING ENVIRONMENTAL ISSUES AT THE METRO LINE 3 ...... 40 6.1. THE EXISTING ENVIRONMENT PROBLEMS ARE DETERMINED...... 40
6.2. THE SOLUTIONS AND CORRECTIVE ACTION PLAN ...... 41
PAGE I-V 7. GRIEVANCES ...... 48 7.1 DETAILS ON GRIEVANCE/DETAILED REGULATIONS ON GRIEVANCE FROM LOCAL RESIDENTS AND RELEVANT PARTIES ON ENVIRONMENTAL IMPACTS ...... 48
7.2 SOLUTIONS TO DEAL WITH GRIEVANCE LETTERS...... 50
8. CONCLUSIONS AND RECOMMENDATIONS...... 55 8.1 OVERALL PROGRESS OF IMPLEMENTATION OF ENVIRONMENTAL MANAGEMENT MEASURES...... 55
8.2 IDENTIFICATION OF PROBLEMS AND SOLUTIONS ...... 57
8.2.1. Conclusion ...... 57 8.2.2. Recommendations ...... 58
PAGE II-V INDEX OF ANNEXES
ANNEX 1. GENERAL LANDSCAPING OF DEPOT AREA (CP04, CP05) AND STATIONS WHICH ARE BEING IMPLEMENTING (CP02, CP03 AND CP04)
ANNEX 2. MONTHLY ENVIRONMENTAL MONITORING RECORDS FROM JAN TO JUN 2014 OF PACKAGES: CP02, CP04 AND CP05
ANNEX 3. DIAGRAM OF TAKING SAMPLES LOCATIONS AND RESULTS OF ENVIRONMENTAL MONITORING IN THE PERIOD
ANNEX 4. EVALUATE THE IMPLEMENTATION EMP OF EACH CONTRACTOR – CP01, CP02, CP04 AND CP05
ANNEX 5. EQUIPMENT AND HUMAN CERTIFICATES FOR COMPLIANCE WITH NATIONAL ENVIRONMENTAL AND SAFETY SPECIFICATIONS OF CP02, CP05
ANNEX 6. SOME PICTURES OF ENVIRONMENTAL AND SAFETY MONITORING ON THE SITES
ANNEX 7. SANITATION SERVICE CONTRACTS OF CP02
ANNEX 8. SOME RELEVANT DOCUMENTS WITH 2 INCIDENTS HAPPENED IN THE PERIOD
ANNEX 9. REFERENCE DOCUMENTS ABOUT GRM
PAGE III-V LIST OF TABLES
Table 1. Process and Result of the Contractor’s EMP Submission ...... 2 Table 2. Dates of actual site inspection monitoring activity conducted by Consultant...... 3 Table 3. Summary of project implementation progress...... 4 Table 4. Implementation progress (Updated to the end of May 2015)...... 11 Table 5. Environmental Monitoring Progress ...... 26 Table 6. Concentration of annual average pollution at Asian Countries 2010...... 32 Table 7. Features and environmental quality ranking of sampling points for monitoring emission ...... 32 Table 8. The difference of parameters between environmental monitoring programme of CENMA and EIA 8/2013-ADB ...... 37 Table 9. Solutions and corrective action plans...... 41 Table 10. Result of Collecting Information...... 52
PAGE IV-V ACRONYMS AND ABBREVIATIONS
ADB Asian Development Bank AFD Agence Française de Développe nt (French Development Agency) BHC Benzene Hexachloride Chemical compound BOD5 Biological Oxygen Demand five days BTNMT Ministry of Natural Resources and Environment CENMA Hanoi Centre for Environmental & Natural Resources Monitoring and Analysis CO Carbon Monoxide COD Chemical Oxygen Demand CMC Construction monitoring consultant DDT Dichlorodiphenyltrichloroethane DO Dissolved Oxygen DGPTE Direction Generable du Tresor et de la Politique Economique EHS Environmental Health System EIA Environmental Impact Assessment EMP Environmental Management Plan EO Environmental Officer IEMC Independent environmental management consultants GRM Grievance Redress Mechanism GHG Green House Gas HANCOR Hanoi Construction Corporation HC Hydrocarbon HPC Hanoi People’s Committee L50 Noise level exceeded 50% of the time Leq Equivalent continuous sound pressure level [dB] Lmax Maximum Noise Level MRB Hanoi Metropolitan Railway Management Board NOx Nitrous Oxidies
O3 Ozone PIC Project Implementation Consultant (SYSTRA) PM10 Particulate Matter with aerodynamic diameter< 10 microns PM2.5 Particulate Matter with aerodynamic diameter< 2.5 microns PPE Personal Protection Equipment QCVN Vietnam Standard SO2 Sulphur Dioxide TSP Total Suspended Particulates
PAGE V-V 1. INTRODUCTION
1. Hanoi Pilot Urban Railway line No.3 (Nhon – Hanoi Railway Station) Project includes 9 construction packages, of which just packages CP01 (viaduct section), CP02 (viaduct stations) CP04 (depot civil works) and CP05 (depot architectural works) are currently being under construction at Depot site. The Contractors of CP01 and CP02 are Korean Companies. The Contractors of CP04 and CP05 are Vietnamese companies. Concerning Package CP03 (underground works, line and stations), is waiting financial evaluation result from ADB and MRB is preparing plan and resettlement procedures. The remaining packages CP06 to CP09 related with equipment and systems are at bidding documents assessment stage for their technical and financial contents, in which, CP09 is on detailed technical design phase. 2. Asian Development Bank (ADB), Agency Françoise de Development (AFD) and Direction Generable du Tresor et de la Politique Economique (DGPTE) have assessed and agreed to be the sponsor for Hanoi Pilot Urban Railway line No.3 (Nhon – Hanoi Railway Station) Project. 3. Socially the project will be a benefit to the population in the project area. The population, located in the western area of Ha Noi will, by using the metro: avoid traffic congestion and reduce traffic safety hazards (especially traffic accidents); reduce health-related problems (especially respiratory problems) due to air pollution and dust; and save time and benefit from a good transportation alternative to go to Ha Noi Centre. 4. Beside the benefits, the project also has potential negative impacts on the local environment during both preparatory and operation stages. Therefore the project has the Environmental Management Plan (EMP) which had been implemented by the Contractors during the construction works under Consultant and MRB’s supervision as specified in Environmental Impact Assessment (2013). 5. Implementation result report of environmental management plan of the project (environmental monitoring/test results, environmental quality observation results) is to present compliance with environmental protection commitment as specified in EPM of ADB cleared EIA 8/2013.
1.1. OBJECTIVE OF REPORT 6. Environmental monitoring report No.5 for the semi-annual environment monitoring of the civil works from January to June 2015. To review the activities of the contractors in the project sites in order to minimize negative impacts on the environment during the construction and to ensure compliance with Environment Management Plan (EMP) of the Project and ADB’s Social Safeguard Policy Statement on June 2009. This Environmental Expert was accompanied by the staff of the MRB, Environmental specialist (environmental supervisor), PIC’s preventatives and Environmental and safety manager of Contractors.
1.2. ENVIRONMENT MONITORING MECHANISM 7. The National Environmental Expert of IDOM (Support for Investment Owner on Project Management) was mobilized for semi-annual environment monitoring from January to June 2015 of the civil works to review the activities of the contractors in the project sites in order to ensure compliance with Environment Management Plan (EMP) of the Project and ADB’s Social Safeguard Policy Statement 2009. This result is to support for making the Semi-annual Report 2015. The National Environmental Expert was accompanied by the staffs of MRB, Environmental specialist, PIC’s representatives and Environmental and safety manager of Contractors. 8. The Environmental Expert of IDOM has been mobilized to manage this fifth Semi-annual Environmental Report. The main tasks of Environmental Expert is undertake monthly monitoring of the
PAGE 1 - 323 work developed by the Construction Companies for all the Packages in supervising the overall implementation of the various EMP provisions and the environmental performance of the contractors (in terms of implementation of mitigation measures for the construction phase as specified in the EMP / EIA and site specific environmental management action plans).
1.3. ENVIRONMENTAL MANAGEMENT PLAN (EMP) 9. CP01’s, CP02’s, CP03’s, CP04’s and CP05’s EMP (Environmental Management Plan) were included in the bidding documents of civil works during the procurement stage. The contractors were required to consider the requirements of the EMP when submitting their bids as the conditions in the EMP become contractually binding on the contractors. The contractor must supply these details and it was noted that all contractors have currently supplied an EMP. 10. Compliance with the environmental protection requirements that are specified in the report on environmental impact assessment (EIA) 8/2013 is mandatory for all Donors and specifically for the ADB. The construction contractors CP04 and CP05 are committed to implement the already environmental management plan (EMP).
Table 1. Process and Result of the Contractor’s EMP Submission
No. Content CP01 CP02 CP04 CP05
1 Submitted to Systra 6/9/2014 13/1/2014 15/12/2013 21/2/2013
2 Comments from Systra:
No objection. Have some 10/9/2014 5/2/2014 28/12/2013 7/3/2013 comments
3 Comments from MRB:
Agreed to submit the 17/10/2014 2/4/2014 12/1/2010 19/3/2013 whole Plan to ADB
4 Submitted to ADB 20/10/2014 3/4/2014 19/1/2010 8/4/2013
1st comments from ADB 18/12/2014 30/6/2014 1/2/2010 Completed
2nd comments from ADB 23/1/2015 15/10/2014 Completed
3rd comments from ADB 21/10/2014
4th comments from ADB 15/12/2014
5 Comments from Systra Under the construction
6 Comments from MRB
7 ADB’s approval Not yet No objection. Approved Approved Have some comments
PAGE 2 - 323 1.4. SITE ENVIRONMENTAL COMPLIANCE INSPECTION 11. These EMP are monitored and enforced by the Environmental specialists of IDOM who use checklists included in the EMP. By using the checklists consistency is maintained between the packages. The checklists had been filled in correctly and reporting was thorough with ranking from 1 (very good) to 5 (very poor) as ADB’s standard ranks. The overall evaluation of the mitigation compliance from January to June 2015 of CP04, CP05 at Depot and CP01, CP02 at viaduct areas given by the Consultant would thus be above fair (according to ADB’s standard ranks). i. During construction, the contractors have complied with requirements about environmental documentation, site management and environmental protection, provided equipment to collect wastes, trained workers on environmental safety, first aid, preventing and fighting fire, and strictly implemented penalty sanctions (CP01, CP02). ii. There have been no official written claims from local residents regarding impacts of waste or construction activities on the environment of air, vibration and noise in the period. iii. Contractors of CP01, CP02 and CP05 have built first aid post for all workers, and they are located at all site offices at the construction site. iv. There have been no environmental complaints in written form from any residents reported about impact of dust, noise, vibration and water quality or incidents from construction works at the time of the inspection at the Depot and viaduct construction site from January to June, 2015. 12. Within this period, 2 labour accidents happened consecutively, with serious direct impacts on traffic participants and situation on Cau Giay Street. The first one was on the 10 May, 2015, outside CP02’s fence (with no human damage), and the second one at CP01 the 12 May, 2015 injuring 2 persons. 2 hoardings were damaged on Cau Giay Street. The Contractors and Project owner have actively dealt with the incidents, inquired the casualties and compensated for them, therefore, there were not claims raised from directly affected people. After the accidents, the Contractor has built an Internal Investigation Group, the Project was temporary stopped since May 15th 2015 by Ha Noi PC and the Hanoi PC has established an Inter-sector Inspectorate, including: Department of Public Security, Department of Transport, Department of Construction, Hanoi Department of Labour, War invalids and Social Affairs and an Investigation Inspectorate to handle errors on equipment, method statement, warning system, traffic safety and working safety on site. Minutes were recorded. On 20 May, 2015 MRB has sent an Official Letter No. 457/DSDT-BQLDA1 to Hanoi PC with the result of errors investigation, corrections and the way to ensure conditions for re-start. According to the Letter No.3186/VP-XDGT by Hanoi PC, the Project has re-started since the 22nd May, 2015, however, due to checking procedures of equipment and machinery need to be completed, the contractors has officially started the works the 27 May, 2015. These contents have been published on mass media.
13. Dates of actual site inspection monitoring activity from January to June, 2015 carried out by Environment Expert and the Consultant listed as follow:
Table 2. Dates of actual site inspection monitoring activity conducted by Consultant Dates of actual Dates of actual site site inspection of inspection of Date of monitoring Environmental Environmental Expert surrounding environment No Month Specialist at at the construction (CENMA implemented) in Depot and site and Contractors’ Jan/Feb 2015 viaduct areas offices 1 June 2015 11, 18, 23 June, 2015
PAGE 3 - 323 2 May 2015 22, 29 May, 2015
3 April 2015 6, 7, 13, 14, 20 and 25 April 2015
4 March 2015 4, 5, 9, 17, 19, 20 17 March 2015 – and 23 March Worked with Sponsors’ 2015 Company at site (Depot, Viaduct and Elevated station, batching plant, Scrap yard, site hut)
5 February 4, 5, 6, 11, 25 6 February 2015 2015 February 2015
6 January 7, 8, 15, 19, 21, 23 23 January 2015 2015 28 January 2015
1.5. PROJECT IMPLEMENTATION PROGRESS
1.5.1. On-site on-going activities 14. The Project includes nine (9) packages: - Construction Package CP01: Elevated line-section - Construction Package CP02: Elevated stations - Construction Package CP03: Tunnel and underground stations - Construction Package CP04: Depot infrastructure - Construction Package CP05: Depot architectural buildings - Construction Package CP06: Design, supply and installation of the 1st rail system - Construction Package CP07: Design, supply and installation of the 2nd rail system - Construction Package CP08: Design, supply and installation of the 3rd rail system - Construction Package CP09: Automatic Fare Collection
15. However, currently only 4 packages, CP 01, CP02, CP04, CP05 are being constructed at site ate the moment.
Table 3. Summary of project implementation progress Package Tentative construction Current situation of packages implementation name time The whole MRB keep working with During the first 6 months of 2015, the whole project project HPC, local authorities at has 9 days off for Lunar Tet holiday in February. construction sites on site There were 2 accidents in May happened at CP01 plan for CP03 as well as and CP02, influenced traffic safety, and the actively deal with the construction was stopped for 7 days, from May 15 specialized management until the end of May 21, 2015. In fact, CP01 was agencies to move
PAGE 4 - 323 suspended from May 12, CP02 was suspended underground/floating from May 11. infrastructure works along Package CP03 has opened financial proposal on alignment to ensure the January 27, 2015, financial evaluation as well as progress of construction progressed the next steps of land clearing works packages CP01, CP02, along alignment. CP03, CP04, otherwise, unreasonable cost could be At Depot site of CP01, CP04, and CP05: arisen. Accomplished land clearing works and handed over to Package CP01 on January 2015, package CP04: Quickly unify unit CP04 on February 2015. ADB, Northern Tu Liem cost after long period of no DPC, Land clearing Council of Northern Tu Liem construction. DPC, MRB, the Consultant and the Contractors About CP05, speeding up have visited the site. However, CP04 has just progress and construction carried out fencing item. Package CP05’s design quality. document and method statement have not yet From CP06 to CP09: been approved for the works being already carried Continue for the next steps. out. Loan Agreement FI No. Preparing for the next step of implementation of 25.758 dated October 4th, CP06 to CP09: Opened 2 packages: CP06 and 2010 between the Ministry CP07, issued bidding documents for package of Finance on behalf of the CP08, submitted application standards of CP09 to Government of the Hanoi PC for approval, waiting for comments from Socialist Republic of Sponsors and designing verification report. Vietnam and the European During the period, the Project has cut down 7 nacre Investment Bank (EIB) trees remaining in the phase of cutting down 35 funding the project "Hanoi trees (cutting down 16 trees and moving 9 trees) Pilot Urban Railway Line - on Cau Giay road (phase 2) at the location of S8 Line 3, section Nhon-Hanoi station, in front of University of Transport on Jan 8 Railway Station" worth 2015 under the document no.254 dated October 22 Euro 73 million the 2014 approved by Mr. Nguyen Quoc Hung, Deputy construction period to Director of Hanoi PC. The resettlement works of 2015, therefore, should this package is further implemented in the stations complete the additional 9, 10, 11, 12 of Ngoc Khanh ward (Ba Dinh District), procedures, funding capital Cat Linh, Van Chuong, Van Mieu ward (Dong Da and counterpart fund for District) , Cua Nam ward, Hung Dao (Hoan Kiem phase 2 before the end of District) to complete legal documents, set up policy phase 1 to ensure that framework, hand-over to locality to implement project activities are on- compensation and resettlement. going, advantage in On March 17, 2015, the working group of ADB management conducted verification at the construction site to assess the compliance with the Environmental Management Plan of the packages. The observance of compliance with environmental protection measures was assessed as fairly good. However, some workers, due to their low awareness, did not use adequate labor protection. The Technical Package: continue opening bids, technical and financial parallel evaluation and discussions to clarify the issues for implementing process. Some contracts as Support for Project Management (IC 21.b3 - IDOM consultancy), Environmental Monitoring (CENMA) are expired. Some consulting contract as the Consultant of the Project (Systra); IC 2.1b2 Contract - Technical design evaluation package CP03, CP06, CP09, the Auditing Contract for phase 1, IC 2.2 - verify the System Safety Certificate, should be extended to carry out these works. The important issues such
PAGE 5 - 323 as: Additional funding for the project phase 2 is being addressed positively. MRB and sponsors AFD, ADB, EIB are implementing necessary procedures to have clear decisions in the transition period. Accordingly, Environmental Monitoring Contract (monitoring compliance) was decided by AFD not to renew but to merge into package PMS2 sponsored by ADB. CP01 A contract was signed between MRB and Daelim Planned implementation (elevated line- contractor dated 11 April, 2014 and the contract time of main items shall be section) has been implemented since 4 July, 2014 as 57 months, from 27 May, planned. 2014 to 27 February, 2019. From January to June 2015, contractors submitted Construction contract shall design documents on bored pile and pile cap. be finished in the coming Contractors are required to design for construction time. on wide sections to be able to move to another In 2015, tentative time location if there is an obstacle. Now, the contractor planned to complete Daelim has mainly implemented bored piles works substructure (piles, for abutments along alignment and the ramp basement and bar), 85% connecting to the Depot. pier cap, 70% beams. The progress of each months as follow: January: Has fenced 8/50 sections, from Nhon street to Ha Pagoda, mobilized 8 equipment cradles for drilling at 8 areas. Excavated pier basements from P79 to P91. Construction at 2 locations was stopped due to obstacles at Nhue river and at P256-271. February: Has fenced at P10 - P13, continued to drill at Ram P35-P48, P79-P91, and P292-P298. Platform works is continued at P79-P91 and has carried out at P284-P301. The construction at locations having obstacles are still stopped March: Has fenced 10 sections along alignment, drilled 233/1410 bored piles and casted 4 pier basements (P88, 89, 90, 91). April: Has drilled 318/1410 (22,55%) bored piles, compressed 4/324 (1,235%) sheeting piles and casted 4/324 pier basement. CP01 has additionally fenced 275m plate boundary fence and built 300m fence against waster. May: The construction was stopped from the date of 15th to the end of 21st due to accidents happened at P286 on Cau Giay street, on 16:20 of 10th. Construction quantity at the end of month was: Installed fence 4,5/8,5 km (52,94%); constructed 417/1410 piles (29,57%); 16/324 platform (4%); 2/324 pier (0,62%); launch the pre- casting activity for one 25m U girder; Addressed incident at P286 on Cau Giay street, parallel with verification, audit of the whole activities at site. CP02 (Viaduct Posco shall instruct 8 elevated stations, from Hanoi Planned implementation stations) University of Industry to Thu Le Park. Drilling works time of main items shall be shall be continued at stations as follow: 57 months, from 27 May, January: Has fenced at S8 station and constructed 2014 to 27 February, 2019. at 8/8 stations, from S1 to S7, compressed 87,5% Construction contract shall (560/640 piles), in which: stations S1, S2, S3, S4, be finished in the coming S5, S6 and S7 completed pile works and carrying time. excavation, casting platform works at stations 1, 2 In 2015, tentative time
PAGE 6 - 323 and 3. Constructed pier at station 2. Fenced at planned to complete station 8. substructure (piles, February: CP02 has accomplished bored pile basement and bar), 85% works at 7/8 stations. Pile cap and bar at station 1 pier cap, 70% beams. – 5, pile test at station 6 -7 are under construction. Excavating and casting pile cap at station 1, 2 and 3, at station 1,2. Pier works is carrying out. March: CP02 has completed bored piles at 7/8 stations (560/640 piles), sheeting piles has been drilling. Fabric excavation of 18/56 foundation pit has done, completed 11/56 concrete basement, constructed 4,5/64 piers. April: CP02 has completed bored piles at 7/8 stations (560/640 piles), sheeting piles has been drilling. Fabric excavation of 30/56 foundation pit has done, completed 23/56 concrete basement, constructed 21/64 pier. Fenced at station 8. May: Has completed cofferdams, piers at station S1, S2, S3; implementing cofferdams of 3/7 pier abutment. Station S4: constructed 0,5/8 bar. Station 5: excavating 3/7 pier abutment, constructed 3/8 bars. Station 6: Has constructed1/8 bars. Station 7: excavated 3/7 piers, constructed 1/7 pier basement. Station 8: has constructed nacre piles of retaining wall of 151/310 (48,71%) piles. CP03 (tunnel On January 26, 2015: Opened Financial item for 2 Preparatory phase: MRB and Contractors. and other related agencies underground March 2015: Systra submitted financial evaluation to carry out resettlement stations) result to ADB for consider and comments. March action plan before handing 18, 2015: A meeting with Sponsors was held to over the land to the evaluate financial situation; March 24, 2015: PIC contractor. presented methods to move underground and Consult with Donors on floating works. financial assessments; Regarding the resettlement: Be carrying out at unify relocation method of wards: Ngoc Khanh, Cat Linh, Van Chuong, Van underground/floating works Mieu, Cua Nam, Hung Dao. An Official Letter to clear construction site confirmed that the designed positions of air outlet without obstacles in the at station 9 has not been changed (Official Letter construction phase. No.7229/UBND-XDGT dated September 22, 2014 to negotiate with 12 relevant households). Updates of the Policy Framework: Has announced Policy Framework on compensation applied to the underground stations passed by the Hanoi PC and the Donors, District People's Committee, Compensation Committee and Ward to implement. May, 4, 2015: Committee and the Department of Hanoi Planning and Architecture held a press conference at Ngoc Khanh Ward to lobby people to agree with implementation plans and applicable policy for resettlement after completion of handover of 34 legislative dossier sets at station 9. In May 2015, MRB has handed over the legal documents and landmark documents of Ba Dinh District for the local, designed legal documents for affected households at stations 10, 11, 12 including checked and unchecked documents.
PAGE 7 - 323 CP04 (Depot Vinaconex 2 has started construction stage from Tentative completion time infrastructure) 25/09/2010. 100% of main work have been for construction of the completed which accounts for 87% total of unhanded-over land is 3 designed area (Depot area is 15.05ha). months. On January 22, 2015, completed land clearance at It is necessary to agree on Depot site. The contractors started to fence. payment unit cost to February 12, 2015: The contractors sent contractors are able to implementation plan of “Newly cleared area” to the quickly progress the Consultant and MRB, and carry out construction. remaining works. May 2015: Financial Plan (payment unit cost) has not been agreed, thus contractors has not carried out works. A meeting was held to deal with matters among the contractors, the Consultant and Sponsors, however, has no any proposal shall be decided, including sub-grade of CP04 into CP05
CP05 (Depot Hancorp began to perform the works on April, It is expected to last for 60 architectural 2013. There are 21 work items at CP05, in which, months. After the signing buildings) there are 13/17 buildings with reinforced concrete for re-extension, the foundation. At present, carrying out foundation construction time upon new (reinforced concrete slab of House No.4, 15), period is March 14, 2013 to technical design of House No. 31b, OCC. House March 14, 2018. No.4 is in SONO status. At site: compressing, In 2015, it is planned to casting pile and excavating for buildings. complete casting and January: CP05 Compressed piles at House No. 4, excavation piles volume in 7, 15, 21a, 21b, 23, 27, and OCC. At present: large scale, complete compressing pile at House No.6 (46,2%), No.8 excavation, carry out (11,97%), No.9, 10, 11, 17 (33,8%) at western concrete foundations, Depot site; CP05 and sub-contractor Hancorp PMC concrete structure, steel are excavating foundation of House No.4 and 15; structure of 12/17 Compressing pile works have been postponed buildings. several times at both Vibex and Thang Long Currently, CP05 is planning subcontractors. not to build accommodation February: Continued to carry out foundation works hut for workers at the site at House No. 4, 15, 31B, OCC. Compressed piles but allocate them to guest at House No. 4, 7, 15, 21a, 21b, 23, 27, and OCC. houses in the locality. This The contractor is compressing piles at House No. plan has been built and 6, 8, 9, 10 and 11. CP05 and sub-contractor submitted to Consultants Hancorp PMC are excavating foundation of House and MRB. MRB has No.4 and 15 at Depot site. informed local authorities of March: CP05 has accomplished piles of 8/13 Nam Tu Liem District in buildings, number of compressed piles is meetings to request for 103.542m/194.802m, has compressed piles cooperation. 81.462m/194.802m. CP05 and sub-contractor 4 mobile toilets were built at Hancorp PMC are excavating foundation of House the construction site and No.4 and 15 at Depot site. Real value is estimated Environmental Service accounts for 16% of work quantity. Contract, the Hanoi Urban April: CP05 are compressing piles at House No.6 Service are given as being (92%), House No.8, 9, 10, 11 (58,2%), and started proposed in the previous to compress at House No. 12. CP05 and sub- report. However, this item contractor Hancorp PMC are excavating is waiting for approval. foundation of House No.15 and OCC at Depot site. May: Has casted 17000m pile; compressed 8,000m; continue to compress pile at House No. 6 (93.9%), House No. 8-11 (77.55%), House No. 12 (20.79%). Compressed pile at House No.12 (8%), House No. 8-11 (61%). Accomplished foundation work at House No.15; casted cap and carrying pile
PAGE 8 - 323 works (10%) at OCC house. About Quality Management work: CP05 has just carried out the activity of environmental monitoring on the date 31/10/2014, which delayed more than over 1 year compared with plan (according to their EMP, every 6 months, the contractor must submit monthly reports to PMU and Consultant of the project). The result of environmental monitoring report has been submitted to Consultant in November 2014, however there is no approval by Consultant due to not submitting environment monitoring plan before implementation. Therefore, on May 22, 2015 Contractor implemented environment monitoring activity once again after taking adequate procedures. Monitoring report was submitted and waiting for approval from Systra Consultant. CP06 (1st Rail January 30, 2015: Reported on Technical Under evaluation of Systra system) evaluation (on Finance) February 24, 2015: Opened Tender Document with financial part with only one contractor participated – The consortium between Atom SA transport - Colas Rail – Thales. March 2015: Primarily evaluated financial document, the contractor is requested to make clear bidding price. June 2015: The contractor is requested to give another quotation. CP07 (2ndRail Completed and submitted Technical Proposal Under financial evaluation system) Evaluation, waiting for no objection opinion from of Systra AFD on the result to open Financial document. -February 10, 2015: PIC evaluated Tender document on technical part. -March 12, 2015: Official informed qualified technical document of the contractors. -March 17, 2015: Finance was issued and Opened Tender with 2 contractors participated: POSCO E&C engineering construction Co.Ltd – Cegelec SASInfra & Mobility and Colas Rail SA CP08 (3rdRail January 13, 2015: Opened Tender technical Under financial evaluation system): For document whole February 2015: Evaluated Technical design (PIC) alignment March 11, 2015: Completed Technical Evaluation railway system Report. and railway at Depot. April 27, 2015: MRB Opened Contractors’ Financial Proposal. CP09 January 2015: A new version on functional When the Functional (Automatic technical standard of Automatic Fare Collection Technical Standard of Fare was issued by PIC and sent to MRB Automatic Fare Collection, collection) March 2015: SENER is requested (by MRB) to Verification report on issue verification report on Tender document. technical design, and Sener’s Cost estimation shall be approved by Hanoi PC, MRB shall carry out prequalification.
PAGE 9 - 323 16. CP01 (Elevated Line section): A contract between CP01 and Daelim major contractor (Korean) was signed on April 11, 2014 and inaugurated on July 4, 2014, it is expected to construct within 30 months. From January to June 2015, the contractors concentrating on submission document, bored piles and pile cap. The contractors are requested to construct in a large section and easy to relocate to other locations if dealing with obstacles. So far, the contractors are mainly focusing on bored piles at 10 sections, including piers along alignment and ramp connecting to Depot. The construction volume completed until the end of month is: fence building finished at 4,5/8,5 km (52,94%); P151-153, building 417/1410 piles (29,57%), 20/320 pile caps (6.2%); 4/324 piers (1,2%); one launch the pre-casting activity for one 25m U girder of 25m length; recovering the breakdown at P286 on Cau Giay street, together with checking, auditing all construction activities at the site. Many obstacles are met at locations P151-153, P284-288, P299-301, P314-315 causing delay. Besides, in the afternoon of May 12, 2015, at 16:20 the contractor caused a critical accident: a crane was overloaded and fell down at P286. The whole project was suspended for inspection as well as dealing with the incident and taking care the casualty. The inter-sector Inspectorate carried out an environmental investigation from May 15, 2015. Then, the construction was continued from May 22, 2015. During this time, the contractor is mainly concentrating on serving Inspectorate and labor safety training on May 14, 15, 2015. 17. CP02 (Viaduct stations), Posco (Korean) has fenced and constructed at 8 stations (from S1 to S8) with total length: 8.5km. Completed bore piles at 7 stations: from S1 to S7, 80 piles/station. Completing pier body and pier basement work is carried out. The cofferdams construction, pier body and pier basement works are completed at S1, 2, 3; Excavating cofferdams 3/7 pier basements, constructed 3/7 pier basements, constructed pier body 0,5/8 piers. At station 5: Excavating cofferdams 3/7 pier basements, constructed 3/7 pier basements, constructed pier body 3/8 piers. At station 6: Excavating cofferdams 3/7 pier basements, constructed 3/7 pier basements, constructed pier body 1/8 piers. At station 7: Excavating cofferdams 3/7 pier basements, constructed pier body 1/7 piers. At station 8: carried out sheeting piles of retaining wall 151/310 piles (48.71%). This package has got some difficulties in site clearance due to the pathway to the South of S3 station was not handed over with designed area. In May, the contractor- Posco also caused 1 accident at station 4, dropped an U-shaped steel 10m length while hoisting by slipping 1 hook, affected traffic on Ho Tung Mau Street, on May 10, 2015 at 18:30, the construction then immediately was stopped 03 days. 18. CP03 (tunnel and underground stations): In technical aspect: On 15th Dec, 2014: Opened financial tender document of two contractors with evaluation report. The Sponsor gave comments on technical evaluation report of CP03 in April 23, 2015 by letter. PIC is considering to adjust as ADB’s comments and considering relocation method of underground/floating works. Regarding the resettlement: Be carrying out at wards: Ngoc Khanh, Cat Linh, Van Chuong, Van Mieu, Cua Nam, Tran Hung Dao. The designed positions of air outlet at station 9 has not been changed (according to the Official Letter No.7229/UBND-XDGT issued by Hanoi PC dated September 22,2014 to negotiate with 12 relevant households at Ngoc Khanh parking place). On compensation framework: Updated contents were passed by Hanoi PC and the Sponsor and it is applied to District, Compensation Committee and Wards as instructed by the Official Letter No. 28/ĐSĐT-BQLDA1 dated January 15, 2015. On May 4, 2015, at station 9 – Ngoc Khanh Ward, a Press conference was held to instruct the policy to residents. The implementation progress is mainly up to the result of negotiations and activities of local authority, functional Departments and Committees in dealing with site clearing as well resettlement with affected residents. From June 18, 2015 contractor has mapped and checked properties as well as carried out public consultation at Cua Nam ward at the same time Consultant carried out public advice in here. 19. Package CP04 is Depot infrastructure constructed by Vinaconex from September 25, 2010. Currently, the main construction works in the expropriated area have been completed up to 90% work volume and the remaining quantity of work are under checking and the un-expropriated area of Depot will be expected to implement in 3 months after re-starting. In January, 2015, Bac Tu Liem DPC has coordinated with MRB completed site clearance at Depot, handed-over to the contractor. The contractor started to fence with sheet metal and this part of work was implemented by CP01 Contractor. In February
PAGE 10 - 323 12, 2015, the contractor sent “Implement plan for newly cleared land” to the Consultant and MRB. However, payment unit cost of Financial Plan has not been approved; thus, the construction cannot be carried out. The Consultant, Donors and the contractors planned to move floor leveling of CP04 to CP05, but it is not agreed by CP05’s contractor. 20. Package CP05 is Depot architectural building including 17 building works (structure, architecture and completion) constructed by HANCORP, in which, there are 13/17 reinforced concrete foundation (structure, architecture and completion) constructed by HANCORP. CP05 has completed Site operating office (Block A) and started to use at the end of September 2013. The Contractor accomplished piles works for building No: 4, 7, 15, 21A, 21B, 23, 27 and OCC. Continuing to compress piles at western of buildings (No.6, 8, 9,10, and 11) by high voltage compressor, foundation , simultaneously consult with sub-contractor Hancorp PMC to complete foundation excavation, casting cab at building OCC, and carrying out cutting pier cap (10%) for OCC building. 21. The remaining packages from CP06 to CP09: There is some new progress related to bidding technical packages, from CP06 to CP09 and equipment supply packages at different stages of their technical design updating at Table 3. Waiting for feedback from sponsor for next steps.
1.5.2. Completed activities 22. CP01has started the construction of elevated line section and CP02 has started the construction of viaduct stations. CP04, CP05 has carried out the construction at Depot site (at Tay Tuu and Tu Liem District) covering an area: 150.500m2. Progress of the on-going packages CP01, CP02, CP04, CP05 are summarized in the table below presented:
Table 4. Implementation progress (Updated to the end of May 2015)
ACTIVITIES DESCRIPTION COMPLETED
For Package CP01
Fence (10/50) 4,5/8,5 52,94%
Bored piles 417/1410 piles 29.57%
Pier basement 20/324 6.2%
Bar (pier body) 4/324 1.2%
For Package CP02
Fenced 100%
Designed and constructed bored pile from S1 to S8 87.5% (560/640)
Compressed sheeting piles and excavated 34/56 60.71% foundation Casted pier basement 29/56 51.79%
Casted bar 27/64 42.19%
For Package CP04
Vinaconex has completed main activities at the ~13.75 ha 100% Depot site in the expropriated area
Fenced at newly cleared land 100%
PAGE 11 - 323 ACTIVITIES DESCRIPTION COMPLETED
Submitted “Construction Plan for newly cleared 100% land” Design and construction for Newly cleared land 0%
Construction at the new land 0%
Casted 170.000m pile; Compressed 80,000m; For Package CP05 compressing pile at House no.6 (93,9%), no. 8-11 (13/17 building works with reinforced concrete (77,55%), no.12 (20,79%). foundation, total is 21 items. Overall progress Compressed pile at House accounts for 22,3% quantity of the construction). no. 12 (8%), no. 8-11 (61%). Casted foundation of House no.15; casted cab and Completed pile works (8/13 building works). 170,000/194,802m 87,27%
Overall compressing pile 80,000/194,802m 41,07%
Compressed piles for House No.8-11 61%
Compressed piles for House No.12 8%
Compressed piles for House No.15 100%
Casted cab for House OCC 100%
Cut pier cap for House OCC 10%
1.5.3. Construction schedule for the subsequent months 23. Packages CP01, CP02, CP04 and CP05 are being constructed, in which, CP04 is implementing construction but without progress because it has not yet received the remaining land (accounts for 9,14% Depot area as designed).The Consultant - Systra and MRB are reviewing the remaining volume in order to design general modification plan for all construction packages when move to the phase 2 in the coming time (capital should be added).CP01 shall be accomplished in April 2017, CP02 in 27 February, 2019; CP05 in 12 February 2018. All packages continue to be constructed as updated 2015 plan: CP01 –shall: mobilize 16 machinery and equipment cradles to the site, complete 100% bored pile works (1410 piles), 270/324 pier basement and bars; CP02 – plan to complete all substructure works (640 bored pile, 56 pier basements and 64 bars), 85% pier cap, 70% beam; CP04 continue to construct at the remaining 9.14% Depot area; CP05 to complete casting and compressing piles, excavation, carrying out base course concrete, concrete structure, steel structure of 12/17 buildings. 24. The Package CP03 (underground works, line and stations).To carry out resettlement action plan before handing over land to the contractor: complete legislative documents, deal with queries from resettlement, impact and lost caused by environmental impact (if any). Unify relocation method of underground/floating works to clear construction site without obstacles in the construction phasein order to further pushing progress. 25. The Packages CP06-CP09: Accelerating approval progress on technical design in order to complete prequalification document and to next steps.
PAGE 12 - 323 2. COMPLIANCE WITH ADB LOAN AND APPLICABLE GOVERNMENT LAW REGULATIONS AND REQUIREMENTS
2.1. SITUATION OF COMPLIANCE WITH ADB LOAN 26. Based on the Safeguard Policy Statement, June 2009 of ADB, three safety-monitoring levels are committed to be implemented in the Project: regular, periodical and public monitoring: i. Regular monitoring is daily monitoring task, which is done by the supervisor consultants and supervisor contractors. The PIC has daily on-site visits. If they notice about any Environment problem, they immediately inform to MRB and instruct the contractor to follow EMP which signed between them and their sponsor. ii. Periodical monitoring is a weekly monitoring task carried out by the Environment Specialist of IDOM. The results/analysis of these visits are included on the monthly reports) which are submitted to the MRB. In its scope of the works are included the following tasks: - To undertake monthly monitoring of the work of CENMA in supervising the overall implementation of various EMP provisions and the environmental performance of contractors (in term of implementation of mitigation measures for the construction phase as specified in the EMP/ EIA and site specific environmental management action plans).
- To supervise the on-site ambient monitoring conducted by CENMA and review the results of ambient monitoring iii. Public monitoring is the semi-annual external monitoring carried out by the Environment Expert of IDOM in accordance with regulations/procedure of Vietnam with technical and management assistance of MRB. In its scope of the works are included the following tasks: - Together with the Environment Specialist, undertake the initial monthly monitoring and subsequent semi-annual monitoring of the over-all implementation of various EMP provisions and the environmental performance of contractors in terms of implementation of mitigation measures for the construction phase as specified in the EMP/EIA and site specific environmental management action plans. All the measures have to be in accordance with the Environment Management Plan (EMP) of the Project and ADB’s Social Policy Statement 2009.
- During the initial monthly monitoring, train the ES on the conduct of monthly monitoring and monthly report preparation.
- To review and approve the environmental management action plans/specific environmental management plans (e.g., Spoils Disposal Plan, Dust Control Plan, Noise Control Plan, etc.) to be prepared by contractors as specified in the EMP. Ensure that such plans are not in conflict with the provisions of the EIA/ EMP.
- To provide training to MRB staff and undertake environment management capacity building for MRB.
- To interview the surrounding people at the construction site to identify how is the construction works impact. 27. In accordance with regulations of ADB and Vietnam, contractors must implement EMP, policies and regulations listed in Part II - Policies, Law Frames and Administrative formalities of EMP report up dated to 2012 (From P16 to P21 – EMP Report). Project progress for EMP is as follow: i. The Package CP01 completed process of the “Contract Negotiations” with the contractor DAELIM and the contract was signed on 11 April 2014. At the moment, the contractor has submitted initial documents and procedures with the aim at carrying out
PAGE 13 - 323 the construction. Although Environmental Management Plan approved by the Consultant and MRB, however, the Donor requested to modify (the 3rdtime) the Plan approved by the Consultant – Systra and MRB. ADB has commented (the 3rdtime) on the Environmental Management Plan on February 6, 2015. EMP has been implementing based on actual progress on site. Now, the contractor is focusing on bored piles and designing substructure. ii. CP02 (Posco): Systra has approved the version 5th of Posco’s EMP based on bidding documents. Currently, the contractor has been efficiently implementing the plan, excepting to meet more effectively GRM mechanism by supplying more detail information to the people by installing a big board with full of Project’s information, out of construction site. The Consultant, MRB and the contractor has assigned staffs to be in charge at 8 stations, the site regulations was supplemented at the gate and urgent contact number when incident happens at easy-to-see locations along the site at all work executing places on the construction site (illustrated at the appendix). This plan has been reviewed by ADB and ADB has requested Systra to the 5th revise/explain/specify the plan on February 6, 2015 (Table 1). The Contractor has made 5th revise as per requirements of ADB, and received comments of Consultants and now waiting for final approval of ADB. At the site, EMP is implemented upon current progress of compressing sheeting pile, excavating foundation, casting pier basement, and bar and building retaining wall at station 8. iii. Regarding to the Package CP03 (Tunnel and underground stations). Environmental Management Plan should be stated in Tender document. iv. The Contractor in charge of the package CP04 (VINACONEX) submitted the Environmental Management Plan (EMP) to MRB and completed main activities of the package CP04 at the Depot site complying with the environmental impact mitigation measurements as mentioned on the CP04’s EMP The CP04’s Environmental Management Plan passed by the Consultant, MRB, and approved by ADB from 2010 (Table 1). v. The Contractor in charge of the package CP05 (HANCORP) submitted the EMP to MRB on April 2013 and the Contract Addendum No 01/PLHD-TCXD signed on 30th October 2013. The contents on EMP have been approved and noticed to construction staffs and construction workers in October 2013 (Annex: Evaluate EMP implementation of contractor CP05). vi. Site’s EMP should be presented in the list of documents shall be submitted to ADB. However, in conclusion meeting between ADB and MRB, ADB’s Environmental Specialists and relevant parties have agreed to the contractors can make advantages of site’s EMP of the whole package as the document of environmental management at the site as a “vital document”, because of it can be adjusted and supplemented periodically, in order to ensure updating adequate mitigation measures and supervision to solve unwanted impact to the project. Up to now, CP05 is the sole contractor has submitted Environmental Monitoring Procedure for activities at site. The Procedure passed by Systra and MRB on May 27, 2014. However, it has never been added and updated. 28. The Semi-annual report corresponding to the first six months of 2015 is mainly based on the Monthly Environmental Monitoring Reports at Depot and viaduct stations of CP01 and CP02, Monthly Progress report of Systra, CENMA’s monthly environmental monitoring report. The overall evaluation of the mitigation compliance given by the Contractor would thus be fair (graded 1-2-3 in the ADB rating system suggestion).For more details, additional information has been included on the Annex 4: Mitigations Measures Required in EMP from January to June 2015 at Depot Site (CP01, CP04 and CP05) and the Viaduct Stations(CP01, CP02). 29. Grievance Redress Mechanism (GRM): i. In accordance with requirements in Safeguard Policy Statement of ADB (2009), MRB
PAGE 14 - 323 prepared one chapter of Grievance Redress Mechanism (chapter VIII in Environmental Impact Assessment Report of August 2013) in which the law, grievance redress, basis for the application of settlement of damages caused by activities, and monitoring of the Project was stated. GRM was presented clearly in accordance with Vietnamese regulations such as: - Meet requirements in accordance with regulations in item 8, article 20 of Environmental Protection Law passed on 29/11/2005 by the Socialist Republic of Vietnam;
- Meeting requirements of the Circular number 26/2011/TT-BTNMT dated 18/07/2011 of Ministry of Natural Resources and Environment stipulating in detail some articles of the Decree No. 29/2011/ND-CP dated 18/04/2011 of the Government which stipulates strategy environmental assessment, environmental impact assessment, environmental protection commitment;
- Decision number 80/2005/QD-Tg of the Prime Minister on 18/4/2005 stipulating regulations for public monitoring;
- Decree no. 79/2003/NC-DP of the Government on democratic implementation regulations at public level;
- Decision no. 34/2007/PL-UBTVQH11 dated 20/4/2007 of Parliamentary standing committee on implementation of democratic regulations at ward, commune level;
- Resolution no. 09/2008/NQLT-UBTWMTQVN of the Government-Vietnam Fatherland Front Committee dated 17/4/2008 on guidance of implementation of articles 11, 14, 16, 22 and 26 of democratic implementation at ward, commune and town level. ii. Besides, public consultation for environmental impact assessment of the project must satisfy requirements of safety, health and environment policy of ADB. Project has carried out public consultation in pre-construction phase. In construction phase, project just take consultation of expert in activities related to other agencies such as: Cutting and removal trees of urban within project scale announced by MRB on 28 November, 2014, in investigation, counting and surveying on properties (land and houses) of affected households on the designed land area of S12 station at Cua Nam ward in June 2015. iii. MRB and the consultant have not officially developed GRM at project level. However, project has applied this mechanism in other management model: Safety and environment Managers of CP01, CP02, CP04, CP05 from MRB must take responsibility to be as a connection to manage and handling the hygiene, safety labor matters arise at work (at sites) between contractors and the third related parties. Similar with supervisor groups from MRB have to supervise these matters at Employer ranking and commit to tackle process as others technical documents with agreements (based on terms of the Contract, plan, engagement, policies and applied regulations). iv. The project commits to comply with Vietnamese law and issues relating to GRM; and, in accordance with ADB’s regulations, GRM at project level still needs to be implemented. At present, MRB is organizing GRM at project level with main process as follows: When construction starts, contractors organize reception division to record claims. Claims (if any) of the public shall be reported to MRB by contractor within 24 hours. Contractor publicizes name and telephone number (including hot line) of reception staff. If claims are not settled at contractor level within 02 days since the date of claim letter, they shall be settled in accordance with compensation, claim mechanisms in legal system described in Environmental Impact Assessment report. At site, contractors have announced information on: project, ground area, employer, consultant, and contractor (main and sub) but has not yet set up a hotline and title of the person in charge. However, this information can be collected at entrance of site hut.
PAGE 15 - 323 Apart from that, Project manager arranges a link with public media to provide information of the project’s progress and content to resident as well as public or expert consultation on related/arisen issues. Within the past 6 months, MRB has coordinated with DOT to issue 3 announcement on: the second stage of the plan on cutting and removal trees on Cau Giay – Kim Ma Street. v. In fact, there were 2 serious accidents happened in this period, there are some involved parties, stakeholders, resident community along the construction site, which group have suffered from unwanted impact from project’s construction. The solution has met requirements in fact. In the Environmental Monitoring Report of the last period, GRM is requested to have official decision by document for phase 2 (organization frame of personnel, function, regulations, rules, responsibility and implementation right), with condition that MRB has been clear about these regulations of ADB and built GRM under Sponsor’s policies which are specific and official requirements to be met and mentioned in the Contract so that MRB can base on that to implement (together with attached rights and obligations relating to financial estimates). In the Report, GRM solution method under ADB’s policies shall be attached to the Annex as reference document of Vietnam side. vi. GRM was built at contractors’ level, unfinished at project level - project management unit. However, contents of the complaint have always been part of the tasks to be solved by the Management Board/Organization. This content should be added and implemented in Phase 2 at project management unit level.
2.2. ENVIRONMENTAL COMPLIANCE REQUIREMENTS OF THE GOVERNMENT 30. Following approved project’s EMR, Part II (policy frame, law and administrative formalities) is fully listed legal regulations and updating to 2012. At present, the new Environment Protection Law, No. 55/2014/QH13 passed by The National Assembly and come into effect from 1 January 2015. The Project shall follow. The following are the environmental quality standards and regulations based on the Vietnam Standards promulgated by the Ministry of Science, Technology and Environment: i. QCVN 05:2013/BTNMT - National technical regulation on ambient air quality ii. QCVN 26:2010/BTNMT - National standard for Noise iii. QCVN 27:2010/BTNMT - National standard for Vibration iv. QCVN 08:2008/BTNMT - National standard for surface water quality v. QCVN 09:2008/BTNMT - National standard for underground water vi. QCVN 24:2009/BTNMT - National standard for waste water quality 31. Besides those stipulations, contractor needs to comply regulations on environment management, safety at work are in current effective and committed plan. 32. The Supervision Consultant has checked the equipment certificates for compliance with National environmental specifications of Contractors Vinaconex, Hancorp, Daelim, Posco. Contractor’s Safety Group weekly check and mark ensured equipment for operation. Before joining the Project, workers were trained to operate heavy equipment and on project’s new safety regulation. Moreover, other intensive training courses, such as: Emergency response, equipment and fire-extinguisher checking, safe in lifting activities, against falling, electric safe are annual organizing as well as safe and environment auditing under internal stipulation (Daelim, Posco). Those certificates of 3 contractors of CP01, CP02 and CP05 are kept fully at contractor’s office and confirmed by inter-sector Inspectorate under Hanoi PC, it was recorded by minutes in May 2015 under requirements of Hanoi PC.
PAGE 16 - 323 3. CHANGES IN PROJECT SCOPE
33. There are no changes in the scope as well as implementation items of the contract packages. 34. The project implementation is slow in comparison with the tentative schedule due to the main reason: land clearance delay, particularly, CP04 has started from 2010 but they has so far not received the remaining land (9,14% area), CP02 has matter during construction at on-off stairs, southern of S3 station, CP01,CP03 are not exception, because of clearance matter and technical as well as financial evaluation, the progress of CP05 is delay due to the staffing matter of contractor, work control process has not satisfied. Beside, in the period, while carrying out bored piles, construction at CP01 has been suspended at some locations due to getting obstacles and 10 days stop-working because of the labour incidents on 12th of May. In fact, construction at CP01, CP02 had been suspended about 2 weeks due to delay in construction progress (Moreover, there are some other reasons: technical design, drawings and method statement while submission to the consultant for approval).
PAGE 17 - 323 4. INCORPORATION OF ENVIRONMENTAL REQUIREMENTS INTO THE PROJECT CONTRACTUAL ARRANGEMENTS
4.1. EVALUATION ON FUNCTION AND RESPONSIBILITY OF ORGANIZATION AND IMPLEMENTATION OF ENVIRONMENTAL SAFETY 35. MRB has considered and implemented environmental protection issues for project packages, including the construction and implementation of the general Environment Management Plan (EMP) as committed in the Environmental Impact Assessment report-ABD/8-2013. i. MRB’s main activities that are related to EMP activities include: - Establishing Environmental Committee which is responsible for ensuring timely implementation of EMP, including monitoring, reporting, and building capacity related to the safety - Assisting Project implementation Consultant (PIC) and concurrently responsible for monitoring the contractor’s implementation of environmental safety as part of the construction contract (this requirement will be included in the Terms of Reference (TOR); and - Employing competent local consultants as Independent Environmental Management Consultants to perform the task ii. MRB is responsible for ensuring that the related parts in the contract documents of the packages of the project items shall comply with the Environmental Management Plan (EMP) iii. MRB takes responsibility for contacting with agencies, local authorities and relevant units that are responsible for implementing and monitoring EMP, particularly with Department of Natural Resources and Environment in Hanoi and the wards and communes within the project area, for implementing EMP. iv. As for the monitoring of contractors’ activities, MRB shall be responsible for: - Checking the project implementation index related to environmental issues - Carrying out unscheduled examination to ensure the contractor is taking mitigation measures as specified in construction contract - Reviewing periodical reports to ensure their compliance with mitigation measures of contractor v. MRB performed well in their role as a coordinator between the PIC and IDOM and the contractors in the environmental monitoring. 36. The contractors’ compliance with environmental protection regulations was assessed to be serious, which is detailed as follows: i. The construction contractors CP01, CP02, CP04 and CP05 are responsible for all environmental activities specified in the contract between the contractor and the MRB. ii. As committed, the contractors submit monthly progress reports enclosed with environmental sanitation and labour safety measures to PIC and MRB. iii. During the construction, the construction contractors received the coordination, consultant and supervision of MRB, Project implementation consultant (PIC), Independent Environmental Supervision Consultant (Idom), environmental management agencies, and local community on the compliance with EMP. For example: washing vehicle stations, traffic sign-boards, Anti-spill, Emergency response, Mechanism for resolving complaints, update project information. 37. Implementation of EMP of CP01, CP02, CP04, CP05: i. VINACONEX and HANCORP have carried out from 2010. The EMP was developed by the two and approved by MRB. However, the Contractors should supplement those
PAGE 18 - 323 detailed plans, such as: Anti-spill, Emergency response, Mechanism for resolving complaints (except CP04 is nearly complete construction phase). ii. The Contractors Poscoand Daelim received approval from consultant and MRB developing EMP at construction site based on bidding documents (the 5th submitted version), at present revising base on the sponsor’s evaluation and requirement. iii. During the construction, the Contractor strictly complied with the requirements on environmental protection (organized weekly, monthly training courses on environment as well as strictly implemented penalty sanction to the CP01 and CP02). iv. There is no complaint from local residents about the waste impact on the air environment, noise and vibration pollution and although there were 2 serious accidents happened in this period, there are some involved parties, stakeholders, resident community outside the fence of the site, which group have suffered from unwanted impact from project’s construction. v. There have been 2 accidents at the construction site CP01, CP02 up to now. The health care Department for labourers at construction sites were setup by Contractors CP05, CP02 and CP01. 38. The mitigation measures required in the EMP are being implemented by the Contractors. In general, there are some negative environmental issues arisen during construction execution of the period, for example the leakage of muddy water. The compliance of mitigation measure effectiveness is between 1 and 4 (in accordance to ADB rating system); some of criteria on solid waste management reach highest level, 1 – very good. Daelim and Posco collected, classified (only CP01-CP02 carried out) and transferred these wastes, built mobile toilets which met sanitation requirements as well as satisfied the quantity of workers (CP05 has supplemented 4 mobile toilets on the Depot site) embanked a site boundary, drill a catch-basin in order to ensure water and waste cannot be leaked to the environment. However, the catch-basin at CP01 is quite small and the cement border under fence-foot was cracked, so it does not guarantee mitigation measure effectively, waste water blended with mud sometime spilled into public road during construction. However, except for the spillage of mud, the water leaking to the road in this hot weather could be a positive measure to reduce dust. The continuous operation of street cleaner also reduced utmost the effect of water leakage, assuring the sanitary of construction site and public roads. Resolution is given that, using suction pump to suck water from the catch-sin into specialized tank and transport out of the off-peak, at night time, watering the road always and strengthening sandbags and geotextile fabric to prevent spills and waterproofing as well as for dust mitigation measure. For warning traffic safety system, traffic direction signs are inadequate and not easy-to-see. They were adjusted at the end of May 2015. The traffic sign board on the road No. 70 (Tay Tuu road) should be added also, because the current roadway is diminished. 39. The overall evaluation of the mitigation compliance given by the Consultant and ES would thus be fair, the average ratio of the measures effectiveness is ranking from 1 (very good) to 5 (very poor) as guideline of ADB. Annex 4: Table of Mitigations Measures Required in EMP during January to June 2015 at Depot Site (CP04 and CP05) and the Viaduct Stations (CP01and CP02).
4.2. OUTSTANDING ISSUES OF COMBINING ENVIRONMENTAL REQUIREMENTS INTO CONTRACT AGREEMENT WITH CONTRACT AGREEMENT WITH CONTRACTORS 40. The EMP developed in the bidding document will include the same information approved on the EIA. However, whether non-significant differences need to be carefully considered on the basis of higher environmental protection effectiveness, they must be approved by the ADB and the Hanoi People’s Committee when the MRB has carried out their supervision. 41. In accordance with the Decree No.29/2011/ND-CP, EMP and Environmental Protection Project should be listed in the Table of Construction Material Company and Batching Plant. However, in this
PAGE 19 - 323 project, Main contractors purchase finished concrete from sub-contractor. Thus, it is necessary to attach those to submission document selecting sub-contractor in order to prove the sub-contractor’s full completion to social environment. 42. Based on Decree No.38/2015/ND-CP, hazardous waste need to be properly controlled and be fully counted from June 15, 2015. However, currently contractors show that they have only collecting partner but have not counted the summary periodically yet, except for re-use. This should be stated in their bill of payment in the coming time 43. Base on Circular No.12/2011/TT-BTNMT, hazardous waste need to be properly controlled and be fully counted. However, currently contractors show that they have only collecting partner but have not counted the summary periodically yet, except for waste soil (CP01).This should be stated in their bill of payment. 44. Requirements, legal documents on environment in Vietnam are not stable, usually change, it is difficult for agencies and people to follow. Thus, these documents should be fully listed at the beginning phase while setting up contract agreement. For example: During the cconstruction period, Environmental Protection Law No.55/2015/QH13, and others under Law such as Decrees, Circulars, have been modified but without alternatives. The changes of legal documents under 2005 Environmental Protection Law were not carried out comprehensively and simultaneously, making it hard for doers.
PAGE 20 - 323 5. SUMMARY OF IMPLEMENTATION OF ENVIRONMENTAL IMPACT MITIGATION AND COMPENSATION MEASURES
5.1. COMPLIANCE INSPECTIONS 45. During the construction of CP01, CP02, CP04 and CP05, the contractor observes strictly the requirements on environmental protection and waste management during the construction, even in pre- construction phrase. i. CP01: Daelim have been signed the contract with MRB on 11/4/2014. Until the end of May 2015, contractor of CP01 has fenced10 sections, mobilized 7 equipment cradles; mainly constructed bored piles and basement (with many obstacles); casted piles for access line. - Safe – Environment Group of Contractor’s main office has 5 people, it stared training courses on Safe – Environment – Health for workers from August 2014 and monitored safety along alignment. They has so far organized 37 training classes, trained 665 workers on safe, safe regulations and environment on site. Details: In January 2015, they held 4 training courses on 3rd, 10th, 17th and 31st for 130 workers;
In March2015, they held 4 training courses on 8th, 14th, 20th and 28th for 174 workers;
In April 2015, contractors held 4 classes on 2nd, 11th, 18th and 25th for 102 workers;
In May 2015, they organized 4training courses on 9th, 14th and 15th for 259 workers and engineers. There were 16 training courses for 665 workers and engineers in this term. - There is no camp but the office of main contractor, sub-contractor and the Consultant on site. Workers are fully equipped labor protection, water, shelter. Diversified recycle bins, classify storage, fire extinguisher and standard mobile toilet were arranged. Waste is monthly reckoned. There are 3 toilets for each zone. Construction site and entrance are often cleaned. There is a flagman to direct vehicles out – in, but there is no one at dangerous places, where carries out lifting, landing. - Using registered dumping ground 74ha, this belongs to Ministry of National Defense at Tay Mo commune – Southern of Tu Liem District, Hanoi. There is specialized unit to legally transport. - The sub-contractor’s staff is hiring household near the site and stay by group. These locations are clean, tidy and safe for workers. - Similar to CP01 and CP02, design of fence root was brick, sand and cement with 10cm thick and 20cm height, higher than line eyes, but it has started to cracked, creating the crucial point of leaking to public road and it often happened. The contractors have prepared some solutions for these faults, therefore, and the sanitary workers can clean public road up quickly. - Create catch-basin on the field, but today, most of them are small size and are not designed with shield spam, small and solid materials and deposition system to be able to connect to the urban sewer system, therefore, catch-basin can only temporary collected water leaks from construction activities (if any), but cannot
PAGE 21 - 323 prevent runoff in case of heavy rain with mud while still in the drilling phase. Catch-basin covers were installed. Solution is to have a place to put the tanks on to absorb water and mud then transport daily. - Has added processes of incidents treatment and operation at construction locations, where carrying out pile compressing to limit influence in May 2015. - However, on May 12, 2015, at P286-C1, a serious accident happened, injured 2 persons, in which, there was a 8-months pregnant who was brought to the hospital and stayed there from 12 to May 19, 2015. Both casualties now are in good status (discharged from the hospital pattern), 2 hoardings, electric line and a power abutment were broken. The contractors and relevant agencies have addressed the incident and recovered the traffic situation after 4 hours. The contractors have compensated to the 2 injured and to the damages of Cau Giay Electric Company. At present, witness and relevant individuals still have to provide information to the Security and discuss about the responsibility (please see the Minutes of Hanoi People’s committee after 2 accidents and Contractors’ Incident reports). This accident happened right after the CP02’ incident caused serious bad impact on the reputation of project. - Grievance: Similar to contractor of CP02, Daelim contractor setup a system to process information when preparing construction works. There are phone number and hotline in signal board at site, corner of the intersection of Xuan Thuy road and Ring Road III, public space. Project Manager, Head of HSE Department of contractor shall take responsibility to this duty. Contact address and hotline of the responsible person should be available 24/24 hours. Daelim is planning to handle complain shall be applied in the project. - Mainly mistakes at construction site are: clearance (soil, overflow water, equipment, unplaced electric line (P137-P143, P144-P150,P284-P291), manhole cover supply, repair fence (P137-P143, P144-P150), has no signal board for such dangerous locations, as: flammable areas, ditch, boring hole, entrance of construction locations (P284-P291, P87, P144-P150), machine’s oil for compressing sheeting pile is leaked, water from septic tank leaked, lacking of flag man to direct vehicles out – in, but there is no one at dangerous places, where carries out lifting, landing. Such mistakes were informed to sub-contractor to repair and to report in weekly meeting. ii. CP02: Posco construction contractor has just signed contract with MRB on 14th August 2013 and has started at 27 May 2014. CP02 had drilled bored pile at 7stations No1, to No7 during January to June 2015, concreted pier basement, bar and retaining wall for station No.8. Plan is completed basement on December 31, carrying out compressing sheeting pile for bar construction at the remaining stations: S3, S4, S5, and S7; Accomplish structure excavation at S1 and S3, carrying out casting cab and processing steel. Bored pile has not yet constructed at station No.8. - Set up and maintain safety manager in contractor’s organization chart, 05people at main contractor’s office is required, sub-contractors also be required to appoint person in charge of labor safety as well as daily report on Safety and Environment. Early of May 2015, there was a change in Safety Manager Position, Mr. Nghiem Xuan Duc has replaced to Mr. Duong Quoc Hung. - Dust pollution control: Cover the transport vehicles with canvases when they are transporting aggregates such as sand and stones. Watering truck provided one time per dry day. 02 workers at stations have to stand by at site entrance to keep
PAGE 22 - 323 clean vehicles and ground. Security guard has to check people and vehicles in – out of site area and take note daily. - Water supply: For stations: Provided one unit of water truck to water working area per day; For workers: 20l bottles and plastic cups at site daily and make sure it must be clean and safe to environment. - Health and safety of workers and road users: Workers and engineers were provided safety helmet, boots, glasses, masks and appropriate clothing. There are annual training programs on security, environment and health to works and they’re requested to have this kind of certificate. Under approval of SYSTRA and Department of Transportation and Civil Works, the contractor installed signals, fences, trial fence, and flow distribution follow traffic safety plan. - The place for filling soil construction wastes: Using 03 dumping grounds licensed by Department of Construction: Van Noi (Dong Anh Commune, Hanoi), Thap Boi (Dan Phuong Commune, Hanoi) and Vinh Quynh (Thanh Tri Commune, Hanoi), there is a waste transporting contract between the contractor and Hoang Minh company. Solid wastes are reckoned daily. - Oily waste management: from heavy equipment and vehicles was collected to reuse. - There is electric treatment process, hotline of person in charge and process to use lifting equipment at construction site. - There have been no fire and explosion accidents, but there was an incident occurred on May 10, 2015 at the viaduct areas, a 630kg-steel sheet fell, caused terrible feeling for road users and negative impact for reputation of project. Fire protection equipment and accident processing as well as hotline of person in charge were provided at site. - Implement GRM: Set up collection and complaint treatment system. Provide hotline on signals at site and public areas. Project Director, Manager of HSE of POSCO take responsibilities on this matter (more information will be shown in EMP). 24/7 hours hotline and information of MRB and POSCO are also shown on signal at site entrance. During 2 months of large scale construction. Details of the signal included in Annex 6. - Although a massive construction was done and one incident happened in May, but there were not any complaints from the community, although in some noncompliance records. iii. CP04, CP05 and CP01 (access road to Depot) at the Depot site: - Dust pollution control: During dry days, water twice or thrice at the surroundings of residential areas and entrance road to construction site. - Noise and vibration control: Noise and vibration level are lower than the allowable level in Vietnamese standards. - Water supply: Hancorp has been signed the contract with Hanoi Water supply for using fresh water for Depot area. The water pipe line connected from Nhon and highway No32 in Tu Liem district to Depot area. - Flood control and prevention: CP04 has completed 90% of works, so that, the infrastructure, drainage – supply system has basically been completed. Plan is designed at the ground level from 0.8 to 1.0 m higher than the regional ground level. Rain-water is collected into drainage system and follows into the artificial
PAGE 23 - 323 lake 2m depth and 4,6m depth at the center in project area; it does not cause inundation to residential areas and neighboring farming and outside fences at site areas. - Wastewater control: Domestic wastewater by officials and workers at site is treated by septic tanks. Sanitary waste is treated by underground septic tanks. - Sewage from the construction site CP04, CP05 and workers’ camps flows along the southern boundary, adjacent to the Road 70. - Solid waste control: Daily solid wastes and solid wastes from buildings are collected into containers every day, then it will be transported for treatment along with the city wastes by local hygiene team (contracted with the package). CP05 didn’t separate waste at source. The contractor has installed 04 new mobile toilets for workers, up to now, total is 13 mobile toilets. - Oily waste management: oil wastes at the package CP04 and CP05 are mainly small quantities of oil leakage. In the first 6 months of 2015, contractor of CP04 is not working. Contractor of CP05 has mobilized 4 high voltage compressing machines, thus, gas/oil waste is not remarkable. Location for maintenance is out of construction site. - The contractor of CP05 has provided enough safety equipment for workers (protective helmets, clothing, and shoes, etc.) and requests them to use this equipment. The Contractor conducts a safety training program when contractor begin with the new construction work for workers. In May 2015, contractor of CP05 has trained to workers on safe, environment and preventing HIV/AIDS. However, workers of CP04 have not followed the regulations on labor safety at Depot site. - Fire and explosion control: Keep only about 200 liters of oil at the construction site. Fuel for machinery and trucks must not be stored at the construction site but taken from the petrol stations which close to the project area. However, the contractor at CP04 uses casks as food drying bed is inadequate. - So far, there have been no fire and explosion accidents or incidents at the package CP04 and CP05. 46. Waste management at workers camps: i. CP01, CP02: Using daily worker therefore having no worker stay at construction site. Classified waste are gathered, collected and by dedicated tools. There were disposal service contracts daily. There were landfills which were registered and approved(Annex 7). They have standard portable toilets. CP02 drainage system connected to the city sewer system because their site are fixed stations, CP01 has temporary catch holes and all appropriate instruments such as pumps, water tanks and waste land and plans against overflow of water flowing beyond the ability to keep out of their catch holes and impact to public areas. There sanitation team workers on duty to keep clean sanitary condition for the construction and public roads if they be contaminated by the operation of the project. They also strengthen watering to reduce dust, so the amount of dust in the air has dropped dramatically over the environmental monitoring result. ii. CP04 at the workers camps: Contractor at CP04 has completed main construction items on cleared land November 2013, but they have not yet received the remaining ground. Thus, access at site was closed from 12/2013. There are only some mobile containers using as office and storage. Labor workers are hired to day work but in maximum 4 or 5 people a day and they do not stay at site areas. iii. CP05 at the workers camps: From Jan to Jun 2015, carried out cast piles at sub- contractors, implementation the above works at buildings with 4 machines, equivalent to
PAGE 24 - 323 20 workers at Depot site Contractor has planned to hire a separate area for workers camp when highly intensive work and they come from inside resident local. This plan was considered by MRB. However, it is necessary to have cooperation from local authority. 47. Overall evaluation of waste management measures of contractors: - Contractors are intensifying environmental mitigation measures, particularly impact by dust. For the last months, airborne dust concentration has significantly reduced. - A number of mitigation measures have been applied to strengthen effectiveness in compliance with the law namely waste control as within a closed circle for oil, petroleum and bentonite. Contractors have enhanced to reuse waste oil for the purpose of reducing friction, scan encasement, saving material to close the cycle. In addition, the contractors (except CP05) have specified solid waste to re-use and minimize the amount of waste into the environment. Monthly count and statistic in order to control and monitor the contract. 48. Public transport management: CP01, CP02 (Viaduct stations) on the highway No32; CP04,CP05 (at Depot area) on road 70 with heavy traffic, especially at the rush hours. In the period, the cutting down of 7 perennial nacres trees in the area of S8 Station since Jan 8, 2015 implemented by Ha Noi Green Tree One Member Company Limited with the safety plan for road users by signs board, barricades before and during construction. According to decision of Department of Transportation, Contractors are requested to review and reset the bigger forbidden plate for taxi, truck as hourly axis Ho Tung Mau, Xuan Thuy, Cau Giay street how to easy to observe. During the period, while carrying out and handing over remaining ground of Depot to Package CP04. The newly handed area is on edge along the road, stretching from the beginning of Tay Tuu road with the road No.32 to entrance of existing Depot, approximately 400m. This is the location turning into Depot site with 400m length as pavement Tay Tuu (road 70). 49. Fencing has considerably narrowed roadway width. Roadway is wide enough for one lane, mainly is large vehicles and lots of motorcycles, bicycles. Crossroads Nhon - road 70 is very narrow with highly traffic accident. Thus, it is necessary to install more sign boards to instruct road users and easy for them to observe direction. 50. There are complaints about traffic jam daily from local residents surrounding areas on the construction or who must have daily traffic on the main route as well as about cutting down ancient trees. They expecting this works shall complete soon so that people can get a better public traffic services and utility, removing traffic difficulties and risks of accidents at construction site. 51. Environmental consultant has monitored the compliance with the EMP. The check lists for civil works are shown in Annex 4 and Mitigations Measures Required in EMP at Depot Site (CP04 and CP05) and Viaduct station (CP01 and CP02).
5.2. ENVIRONMENTAL MONITORING PROGRAMME 52. The Environmental monitoring program is monthly carried out by CENMA within and without Depot (CP04, CP05) and viaduct station S2 (before Aug, 2014), S1, S3, S5, S6 (since Aug, 2014) and surrounding areas. Location of sampling sites refers to Annex 3. Project’s Environmental monitoring program cleared by ADB as well Vietnam’s regulations on Environmental Protection by Vietnam. i. Environmental Monitoring Program is proposed in the Environmental Impact Assessment and Environmental Management Plan. Within framework of the Environmental Monitoring Consulting Contract Package 3 under Technical assistant Project “Support to integration of urban and environment project for the Hanoi Pilot Urban Railway Line 3, section Nhon – Hanoi Station” at the Contract No.05/2012/HĐ-QTMT dated 27 June 2012 and Annex 01/2012/PLHĐ/HDTV-QTMT dated 6 August 2012 between MRB and CENMA. ii. Based on the Contract No.05/2012/HĐ-QTMT dated 27 June 2012, Annex No
PAGE 25 - 323 01/2012/PLHD/HDTV-QTMT dated 6 August 2012 and Annex No02/2014/PLHĐ/HDTV- QTMT on adjustment of Clause 3 and 4 (Article A, C and D), Annex A – Scope of Works, Annex B –Price and Annex C – Report from the Consultant of the Contract No. 05/2012/HĐTV-FEEM (Environmental Consulting Monitoring) signed 27 June 2012 between MRB and CENMA.CENMA is the subcontractor implementing environmental monitoring program. iii. The environmental monitoring results were performed through monthly reports by CENMA including the following contents: Monitoring results of the analysis, assessing the monitoring results and proposing measures on environmental impact mitigation caused by construction activities of the project (if any), planning the implementation of monitoring for the next month to propose MRB and related parties for the approval. iv. CENMA laboratory is equipped with modern and suitable equipment for sampling and analysis activities of environmental quality. Laboratory officials are qualified and experienced in the field of environmental monitoring and supervision. v. CENMA and the contractor shall be responsible for complying with relevant regulations, and one of the monitoring tasks is to ensure the compliance with environmental regulations of the contractor. vi. Periodical timetable of CENMA on Environmental monitoring: Shown in Table 2, page 3 of this report. CENMA carried out 2 environmental monitors. Table 5. Environmental Monitoring Progress
Rep CP01 – Analyst and CP02 – Scientific and CP04 – No action CP05 – Hanoi Analyst ort Environmental Technological Center for and Environmental engineering Joint Stock Environmental Technical Joint Stock Company Company.
Monito Submis Status Monito Submis Status Monito Submis Stat Monito Submis Stat ring sion ring sion ring sion us ring sion us date date date date date date date date
1st Nov.27, Appro Aug. Appro May Jun. 9, Waiti 2014 ved 27- 28, ved in 22, 2015 ng Dec. 2014 Nov. 2015 22, 18, 2014 2014
2nd Jan 1, Jan. 21, Under Appro 2015 2015 review ved on 13 Mar, 2015
3rd Mar 1, Mar. Under 2015 19, review 2015
4th May 4, May 25, Under 2015 2015 review
53. Environmental Monitoring Program is proposed in the Environmental Impact Assessment and Environmental Management Plan with frequency sampling one time every six months, concerning the environmental parameters, focusing on air quality, noise, vibration, underground water, wastewater following currently standards. 54. Ambient air – noise – vibration monitoring points are coincided. The number is following: - CP01; CP02: 3 monitoring points are outside construction fence, it is equivalent to locations of station No.1, No.2, No.6.
PAGE 26 - 323 - CP05: 02 monitoring points: 01 at resident community, outside of construction site A1, on the road 70 (opposite Depot’s gate); and 01 inside Depot’s fence, adjacent to Hanoi University of Industry’s hostel. 55. Surface water monitoring point: CP05: 01 point at the reservoir. 56. Waste water monitoring point: At manholes within 8 stations of contractor CP02. 57. Up to now, the contractors has carried out environmental monitoring with frequency 6 months/time to all parameters and submitted environmental monitoring results listed following. In comparison with Environmental Management Plan, environmental monitoring of CP05 is later than 18 months due to delay in making the plan. January 2015, environmental monitoring plan has been passed, March 2015, contractor option has been passed. 58. Implementation of Environmental training courses on Safety:
- In February 2015, there were 9 days off for Vietnamese due to Lunar Tet Vietnam, thus, there was no training courses organized. - Contractors of CP01, CP02 monthly organize training classes on environmental safety, average 4 classes per month with each contractor. From January to May 2015, contractor of CP01 organized 16 classes, trained 665 workers and engineers; CP02 contractor organized 15 classes, trained over 300 workers. - CP05 contractor organized 1 class, trained 23 workers on safety, learned experiences from the two accidents in May 2015. CP04’s contractor has not re-constructed. 59. Solid – liquid – gas waste management: Using environmental services: i. Solid waste management: Contractors of CP01, CP02 have fully provided assorted recycle bins, collected wastes, regularly clean at stations, there is collecting and transporting contract to daily transport solid wastes along with the city wastes (CP05’s contractor: Hanoi Urban Environmental Hygiene Joint Stock Company, CP01 and CP02: Hoang Minh Construction and Transport Company). Waste, mud, betonies during drilling are kept in private tank while moving. ii. Liquid waste and waste water: There is only waste water, mud and betonies, thus, they can be re-used for maintenance actuators in order to reduce friction and noise, prevent emission from arising to the environment. iii. Gas waste control: Comply with equipment maintenance to keep a good operation status, the lowest substance by using high voltage energy for compressing sheeting pile equipment at Depot area. iv. Waste dumps of contractors are valid built and approved by the Consultant and local authority as well the owner’s. v. Install mobilized toilets along construction site and at Depot. Contractors have private contract to daily transport wastage out of the construction site. (Please see pictures in Annex). Water leaks through valve need to correct promptly. 60. Implementation of environmental impact mitigation measures i. Dust pollution control: Cover the transport vehicles with canvases when they are transporting aggregates such as sand and stones. Watering construction site every dry and windy days. Install fence with 2m height against dust and noise; Quickly transport waste out of the site daily; Build car washing station at entrance; Keep clean vehicles, site and outside of fence. Periodically maintain machines and equipment. ii. Noise pollution control: Construction shall not be carried out at night. Using amortises equipment; using electric energy; install fence against noise from electric generator, boring pile machine, drilling driver.
PAGE 27 - 323 iii. Flood control and prevention: Designing catch-basin/manholes at each construction site, provide adequately suction apparatus of mud if it rain heavily while carrying out construction of bored pile; Build hard embankment by cement and brick to prevent water from spilling over public roads, with diversion channel system into catch-basin at CP01 and CP02; make betonies pit to contain betonies of bored piles, using circulation betonies containers, reinforced cracked embankments while progressing, liquids can penetrate into the street, outside the fence. iv. Waste pollution control: Recycle, re-use, and reduce energy and production materials / industrial materials applied in saving material as well cost. Reducing the volume of waste: Applying rules of recycling, reuse, reduction of energy and materials to produce products for life / industrial materials applied in saving materials and to save costs, regulations on recover iron - steel nodes, paper, plastic bags, plastic, glass, cans of food – beverages, they are the kind which can be recycled. 61. The compliance with requirements on the measurement points as well as monitoring parameters in Depot and Viaduct station is defined in the Environmental Impact Assessment and Environmental Management Plan. i. MRB has signed a Contract with The Consultant CENMA on monitoring the on-going works of the metro Line 3 concerning the environmental parameters, focusing on air quality, noise, vibration, underground water, wastewater and surface water. Thus, CENMA shall provide the environmental monitoring data collected, the corresponding analysis, as well as the monthly reports for the period of project implementation. ii. Regarding Environmental Monitoring Consultant Contract Ref. 05/2012/HĐ-QTMT, the Environmental monitoring program included two phases by CENMA, phase 1 includes 16 months from May 2012 to August 2013 which was done and phase 2 which is expected from September 2013 to February 2015. Phase 2 of the environmental monitoring program starts in September, 2013 without any change on parameters and frequency of Phase 1. iii. Phase 2 of the environmental monitoring program has started in September, 2013 and expected will be finished in February 2015 without any change on parameters and frequency (monthly) of Phase 1. However, there is change on measurement points (air, water, underground water, wastewater) as listed at Annex 3 – Environmental monitoring points.
5.2.1. Summary of the environmental monitoring programme and monitoring locations 62. Environmental Monitoring Program is proposed in the Environmental Impact Assessment and Environmental Management Plan. The contractor shall be responsible for complying with relevant regulations, and one of the monitoring tasks is to ensure the compliance with environmental regulations. 63. Emission Monitoring Program is implemented by CENMA at 6 monitoring points including 2 point of air environment quality, noise level and vibration level, 1 point of surface water, 1 point underground water, and 2 point of wastewater with frequency 3 months /time (monitoring locations is shown in Annex 4 of this report) Monitoring Program shall be carried out by CENMA at Viaduct area. 64. CENMA starts monitoring at viaduct area: In August 2014, Contractor constructed CP01 and CP02 at a large scale, thus, there are some additional monitoring points to be carried out works, such as: - Air - Noise - Vibration monitoring points: Stopped monitored at KXQ3A, KXQ6 to move to KXQ3, outside S1 station – opposite to Hanoi University of Industry; Supplemented 03 monitoring points KXQ4 (at S3 station, approximately 380m from the intersection of the National railway and No. 32 Highway to the west), KXQ5 (at S5 station, opposite to the Military Theatre, on the pavement of Ho Tung Mau Road) from August, September 2014 and KXQ6 (at S6 station, opposite to National University, on the pavement of Xuan Thuy road), KXQ7 point
PAGE 28 - 323 (at S8 station), near Voi Phuc temple on Feb.2015. - Surface monitoring point: taken two monitoring points: NM2 at lake of Cau Giay district, NM3 at Thu Le lake (Feb.2015). - Underground monitoring point: Sampling site is selected in a water well which supply for Cau Dien market. - Waste water monitoring point: Supplemented 02 points: NT3 at S3 station - It is the collecting point of precipitation and connects to the city drainage. The monitoring site located at the edge of No.32 Highway; NT4 at S5 station – Itis the collecting point of precipitation and connects to the city drainage. The monitoring site located at the edge of Ho Tung Mau Street. Taking samples in construction phase in accordance with standards, methods and frequency as cleared in EIA 8/2013. However, the parameters of surface water and groundwater have been adding more than EIA 8/2013 which approved by ADB required but they were required by regulations of Vietnam.
5.2.2. The results of environment quality 65. Summary of environmental quality monitoring results from June to October/ 2014: (concentration value and comparison with current Viet Nam Standard). Monitoring results are demonstrated in Annex 3. At Depot and viaduct: i. Air quality: At Depot site: The monitoring point of KXQ1 (Northeast corner of Depot), KXQ2 (West of Depot, at the main entrance and about 10 m away from Road 70, far away 120m from Lake). In general, at KXQ1 has good air quality, most of parameters monitoring are lower than the allowable limits in the National Regulation (QCVN 05:2013 - National technical regulation on ambient air quality). But most of SO2 and NO2 concentration is exceed the allowable limit at low level. For SO2: lower than the threshold of standard, but daily concentration is exceeding allowable limits 2.15 times in June, 2.30 times in July, 1.10 times in August, 2.20 times in September, 2.20 times in October. For NO2: exceed daily allowable limits 1.083 times in June, 1.264 times in July, 1.164 times in August, 1.228 times in September and 1.186 times in October according to QCVN 05:2013 - National Standard about ambient air quality. Air quality at two monitoring points is slightly polluted with SO2 and NO2. For SO2: hourly concentration is within allowable limits but daily concentration is 2-2.3 times higher than allowable limits. For NO2, regarding daily allowable concentration, the concentration in the period is 1.1-1.3 times. Air quality at two monitoring points is slightly polluted with SO2 and NO2. At KXQ2: Hourly concentration of CO and NO2 is lower than the threshold of standard, but the remaining parameters (SO2, Pb, Benzene, Dust..) exceed allowable limit at high-level, such as: for CO, average concentration exceeding standard at 1.6-2 times, SO2 at 2.5 to 2.7 times; Dust (TPS) exceed threshold of standard at 1.1-1.13 times, daily concentration is at 1.5 time; Daily concentration of PM10 at 1.44 to 1.65 times. Benzene exceed allowable limit at >1.04 times (Feb. 2015). Ambient air is slightly contaminated and reaches serious pollution at PM10, SO2, CO and benzene due to burning and dust. At Viaduct station area: KXQ3, KXQ4, KXQ5, KXQ6, KXQ7: The monitoring points located at main road with high traffic flow with the first monitoring on 5/2014 after the contractor of CP02 taking the command of construction but not yet
PAGE 29 - 323 executing. The result shown that the air got polluted due to total amount of TPS, SO2, PM10, CO2, NO2 and Benzene (QCNV05:2013). Hourly dust concentrations are lower than threshold of standard comparing to the last period 2014, even at such point as KXQ4 average hourly TPS concentrations is within allowable limits in QCVN 05:2013 (Jan and Feb). Dust concentrations at the remaining measuring points are slightly exceeding allowable limits from 1.05-1.3 times in comparison to KXQ4, but just slightly exceeding QCVN at 1.05 – 1.2 times, the highest is hourly STP concentration of 1.3 times higher than allowable limits). In comparison with point KXQ2 the measurement parameter in Jan and Feb. 2015 is lower at >150 µg/m3. Daily concentration of PM10 was higher than threshold at 1.2-1.5 times, and reach highest level at 1.44-1.65 times according to QCVN. Daily concentration of all parameters, except O3, PM2.5 and HC, are higher than threshold of standard. Hourly concentration of toxic gas reaches highest level at S6 station - KXQ6. Concentration of SO2 is homogeneous at all measurement points, daily concentration exceeded allowable limits at 2.5-2.8 times (QCVN05:2013). The highest concentration was measured at KXQ6 – in front of National University of Education. Concentration of NO2 is lower than threshold of standard at 1.5 – 1.8 times. The highest concentration is at KXQ2, KXQ3 and KXQ6. Average concentration of CO is lower than threshold of standard. This concentration was exceeding the allowable limit at 1.4-2 times (at KXQ2 and KXQ6). Similarly Benzene concentrations are higher than threshold of standard at all points, except KXQ1, at 1.04-1.24 times, 1.04-1.08 times at KXQ2, 1.15-1.24 times at KXQ6 higher compare to allowable standard (QCVN 06:2013) of 22µg/m3. Statistic shows measurable results, ranked in order of benzene concentrations from high to low, the following points: KXQ6, KXQ5, KXQ3, KXQ4, KXQ7, KXQ2 and KXQ1. This is serious problem of Vietnam. Environmental Quality Survey identified air pollution sources not only from the impact of the project, but also mostly caused by emissions from vehicles. Currently, this pollution has created 1 thick layer 1-2m on pavement along the major traffic routes, including extremely hazardous gases for human health, of which CO, SO2, NO2, benzene in the atmosphere is the major cause of respiratory diseases. Additionally, PM10 dust is mainly soot from the not burnt fuel of gasoline; it is also a big harm to people's health in the region. Tend to accumulate and expand the gases polluted areas are forecasted to be as objectiveness before development situation without fundamental change in policy, lifestyles and consumption. In summary, air quality during six months from January to June 2015 showed that at the monitoring location of KXQ1 had been polluted. The environment monitoring points KXQ2, KXQ3A, KXQ3, KXQ4, KXQ5, KXQ6 have concentration of TPS, CO, SO2, NO2 and benzene overcome national standards as pointed out in Annex 3. The reason can be explained that: due to direct emission from the transport on the Road No.70 and No. 32 which are in front of Depot gate and along both of 2 sides of the construction site. TPS and TM10 has sign of reducing but not significant, however it can cause pollution – it might be caused by watering and cleaning at construction site. ii. Noise level: Noise increases from Depot into Hanoi center. All monitoring points with Leq at night time (from 6 am to 9 pm) exceed allowable limit (55dB) from 2.9-19.7dB at KXQ1, KXQ2, KXQ3A and KXQ3, KXQ4, KXQ5 and KXQ6, in which, reaches the lowest level at KXQ1 (Jan.2015), and highest level at KXQ3 (Feb.2015). Measuring points has Leq nighttime at highest level are: KXQ3, KXQ4, KXQ5, and KXQ6 at 72.8-74.7 dB. At KXQ1, KXQ2 with Led daytime (from 9pm to 6am) is lower than threshold of standard (70dBA). At the remaining measuring points, Leq
PAGE 30 - 323 daytime (from 9pm to 6am) exceed allowable limits at 3.8-5.4 dB. In which, at KXQ7 reaches highest level (Feb.2015), monitoring points KXQ6, KXQ5, KXQ4, and KXQ3 are not exception. In general, noise pollution along main road is localized and this reason is not ranged as belonging to the construction site of the project. To clearly specify impacted area, we can measure noise at source, however, this method is not be used at present. iii. Vibration: Depot area: Vibration acceleration measured at monitoring points value varies lower than the allowable limit<55dB in the National Regulations of Vietnam (75 dB) in day time and at the allowable limit at night time. The monitoring results are listed in the Annex 3. iv. Surface water: Samples had been taken at 03 measurement points, in which, only NM1 sample was taken from detention reservoir, Depot. The monitoring results of surface water (lake) in Depot show that the lake had no parameters exceed the national standard B2, except Fe increased and Total oil and grease content exceed allowable limits B1 standard at 5.5-21 times and B2 at 1.8-7 times, and it tend to accumulate to the next time. Oil and grease content at NM1 sharply increased, exceeded threshold of standard at 21 times (Feb.2015). Water in lake is entirely rain-water, equipment at construction site is mainly electric equipment in this phase, and thus, reason might be from Tay Tuu cemetery’s oil and grease. The cemetery (7ha) is 300m away from the lake as the crow flies on the northwest, outside of Depot boundary fence, on the other side of the road 70. For more detail, it is requested to take samples outside of boundary fence on the northwest. Content of Coli form at NM2 was higher than standard at 4.3 times. NM2, NM3 are not belongs to the project and they are not in use of B1, B2. v. Ground water: Content of NH4+ inNN1 exceeded standard and suddenly increased 200 times from July 2014 to Jan.2015. Severe polluted by Ammonia. Content of Ammonia in Jan.2014 is 0.2 mg/l, Feb.2014 at 0.56 mg/l, Apr.2014 at 0.06, May 2014 at 0.185 mg/l. However, this contend reduced 170.35 times allowable limits (Feb.2015); NN2: NH4 content exceeded standard at 3 times. Mn content: Concentration of NN1 in February 2015 exceeded standard 1.765 times, but it reduced around½ compare to August 2014. Content of Coliform at NN1, NN2 exceeded standard from 3 to s4 times in January 2015, however, to the February 2015, bacteria could not been found in samples, that meant the environment cleaned by itself. vi. Wastewater: The monitoring has carried out one time every three months. Monitoring point NT1 is located in harden outfall inside project area, therefore, pollution sources was identified as sources from the office activities as well as from the kitchen of main contractor. Content of Coliform at all monitoring points highly exceeded standard at 2.6 times (NT1), 92 times (NT2), 710 times (NT3), and 660 times (NT4). It’s unusual. Contend of NT3, NT4’s BOD in February 2015 slightly exceeded 1.23-1.63 times the allowable limits. Content of NH4+in NT2, NT3, NT4 exceeded >3 the threshold of standard. Concentration of surface intends to increase. The sampling points of wastewater source from residential area, so it is difficult to
PAGE 31 - 323 determine the exact impact from the project. Majority diseases spreading out water are caused by feces infection so the presence of E. coli (indicated organisms are most commonly used) is the most likely to prove the pathogens are also present. Therefore, this index represents to spreading through waste stream need to solve.
5.2.3. Evaluation 66. The pollution level should be compared with the relevant emission standards and/or the performance indicators noted in the EMP. All excessive pollution needs to be considered and monitored. In addition, the emission level can be compared with basic conditions (if the database is available) and described about the quality or evaluated on the base of ranking system as follows. All the statistical monitoring data on ambient air, surface, waste water, underground water can be found at Annex 3. 67. Parameters of ambient air, surface water, underground water, waste water quality clearly show background environmental quality. According to data of VEA’s mobile observation stations at Lang Thuong and Nguyen Van Cu – Gia Lam stations from 2010 to 2011 has determined annual average pollution (considered as the most accurate method) between Hanoi and Asian countries, the result shown as follow:
Table 6. Concentration of annual average pollution at Asian Countries 2010 Population SO2 NO2 PM10 CO (Area) (ug/m3) (ug/m3) (ug/m3) (mg/m3) Beijing 19,612 32 57 121 1.5 (2010) (16,410) Bangkok 5,701 14 61 60 1.3 (2010) (1,569) Hanoi 6,589 11 50 141 2.9 (2010) (3,330) Singapore 5,077 11 23 - - (2010) (710) Tokyo 13,227 5 38 21 0.5 (2010) (2,188) QCVN05 - 50 40 50 - Note: Population: Unit1.000 people, area: km2 Source:Beijing:http://www.bjepb.gov.cn/bjhb/Portals/0/fujian/zwgk/hjzl/2010 年北京市环境状况公报.pdf Bangkok: National statistical data: http://web.nso.go.th/en/indicator/environ/ind_env08.htm Hanoi: Data of VEA Singapore: Environmental Statistics: http://app.mewr.gov.sg /web/Contents/Contents.aspx?ContId=52 Tokyo: http://www.kankyo.metro.tokyo.jp/air/air_pollution/result_measurement.html
Thus, background environmental data of ambient air shows that, Hanoi air is contaminated by NO2 and PM10 from 2010. These contents proportionate to Benzen, TSP. NO2/Benzen and PM10/TSP. In fact, have no appropriate construction managements and new solutions on engine and fuel, so that, pollution has been increasingly.
“Motorbike is major mean of transport in Hanoi as well as the first factor causes NO2 and Benzen pollution. SO2 is caused by buses and truck, except some areas contaminated by industrial coal burning. Strictly regulation on exhaust content of traffic means, particularly to motorbike, and cutting sulphur and benzene content should be carried out in order to improve ambient air in Hanoi.” - [PhD. Pham Ngoc Dong – Measurement of NO2, SO2, Benzen content in ambient air in Hanoi by passive diffusive sampling method, 2007 posted on Science Direct, Atmospheric Environment 88 (2014) 66-73].
Table 7. Features and environmental quality ranking of sampling points for monitoring emission Environmental Sampling Sign of Coordinates No Location features quality point sample Longitude Latitude ranking At the Depot site
PAGE 32 - 323 In the North East corner of Depot (the Station), North East, adjacent to flower field, about 120m from surface water collecting lake of Depot. There is no concentration is exceeded the threshold of hourly average standard. However, almost 1 KXQ1 576517 2328763 concentration of SO2 and NO2 2 is exceeded threshold of daily average standard, at a low level. Equivalent sound level measured at nighttime exceed standard from 1.053 to 1.124 times. Equivalent sound level Ambient Air measured at daytime is lower than standard.
In theWest of Depot, at the main entrance of Depot, 10m in eastern direction from road 70.Concentration of CO, SO2, NO2, PM10, TPS dust, Benzene is exceeded threshold of 2 KXQ2 0576067 2328589 standard.1 times. Ambient air is 3 polluted. Equivalent sound level measured at nighttime exceed standard from 1.15 to 1.18times. Equivalent sound level measured at daytime is lower than standard
Surface water taking point, taking at reservoir (circle) located at Depot site. Monitoring parameters are below the threshold of Vietnamese Standard 08:2008/BTNMT, except concentration of Fe Surface 3 NM1 0576005 2328783 suddenly increased in 4 water monitoring month. Total oil and grease is higher than standard at 6.5-21 times (B1) and 2.16- 2.5 time (B2). It tends to accumulate to the next monitoring.
Underground water point, taking at drilled well at the middle, 30m on the west to the at Depot site. Coliform content in NN1 Ground exceeded standard at >200 time 4 NN1A 576277 2328677 5 water on January 2015, severely polluted. However, this content reduced 170.35 times, in allowable limits (Feb.2015); and at 1.3 times on September 2014.
PAGE 33 - 323 In August, concentration of Mn at NN1exceeded threshold at 3.1 times; Content of nitrite NO2- of NN1 suddenly increased in June at 1.695 times and September at 1.05 time. Concentration of Mn in February 2015 exceeded standard 1.765 times, it reduced around½ compare to August 2014
Content of Coli form at NN1, NN2 exceeded standard at 3-4 times in January 2015, however, to the February 2015, bacteria could not been found in samples, that meant the environment cleaned by itself. Near KXQ1 at the drainage inside the Depot site .Content of 0576582 2328784 5 NT1 coli form exceeded the 4 threshold at 2.6 times.
NT2 is located at the drainage of resident outside the Depot site, Waste water at the cross-road opposite of the Gate of Nhon cemetery. NH4 content in NT2, NT3, and NT4 6 NT2 0575989 2328848 2 exceeded allowable limit at 3.1- 3.82 times, coli form content is higher than the threshold of standard at 92 times.
At station No2 at Viaduct station area – Construction phase
Ambient air sampling Site, at S1 Station, opposite to the gate of Hanoi University of Industry, in front of the house number 56 approximately 5m from the edge of the road 32 to the south. Concentration of SO2, NO2, dust (included PM10 and PM2.5), Pb, Benzene at both 7 Ambient air KXQ3 0576303 2328173 points KXQ3A and KXQ3 is 4 exceeded threshold of standard. Ambient air is polluted mainly by fuel combustion and dust. Equivalent sound level measured at nighttime exceed standard at 1.17 times. Equivalent sound level measured at daytime is lower than standard.
PAGE 34 - 323 Ambient air sampling Site, at S3 Station, approximately 380m from the intersection of the National railway and No. 32 Highway to the west. Concentration of CO, SO2, NO2, dust, Pb, Benzen is exceeded threshold of 8 KXQ4 578146 2327319 Vietnamese standard. Ambient 4 air is polluted. Equivalent sound level measured at nighttime exceed standard from 1.263 (October) to 1.276 (August, Sept.) time. Equivalent sound level measured at daytime exceed standard from 1.031 to 1.102 times.
Ambient air sampling Site, at S5 Station, opposite to the Military Theatre, on the pavement of Ho Tung Mau Road. Close to the intersection of Ho Tung Mau Street and Le Duc Tho Street. Concentration of CO, SO2, NO2, dust, Pb, Benzzen is exceeded threshold the 9 KXQ5 580367 2326530 Vietnamese Standard. Ambient 3 is slightly polluted. ` Equivalent sound level measured at nighttime exceed standard from 1.187 (October) to 1.309 (August, Sept.) time. Equivalent sound level measured at daytime exceed standard from 1.06to 1.131 times.
Ambient air sampling Site, at S6 station, opposite to National University, on the pavement of Xuan Thuy road, close to Mai Dich flyover. Concentration of CO, SO2, and NO2 exceeded KXQ6 the threshold of Vietnamese 10 (from 581378 2326394 Standard. Ambient air is slightly 3 Oct.2014) contaminated, particularly SO2. Equivalent sound level measured at nighttime exceed standard at 1.187 (October) time. Equivalent sound level measured at daytime exceed standard at 1.06 times.
Ambient air sampling Site, at S8 KXQ7 station, opposite to Thu Le zoo, 4 11 Ambient air 583472 2325560 on Kim Ma street.
PAGE 35 - 323 Sampling site at Cau Giay District’s lake.
COD content exceeded standard from 1.2 to 1.43 times (B1);Unqualified B2 in NO2. NM2 3 12 583243 2325884 Content of oil and geese exceeded allowable limit at 7.1 times (B1), 7.5 time (B2). Coli Surface form content is higher than Water threshold of standard at 4.3 times (B2)
Sampling site located at Thu Le lake, on Kim Ma street. Content NM3 of COD is higher than allowable 3 13 584022 2325769 limit from 1.2 to 1.43 times, oil and grease exceeded standard at 5.5 times (B1), 1.8 times (B2).
Sampling site is selected in a ground water well which 4 supplies for Cau Dien market. Located at the southeast corner of the market, about 60m from 32street to the South. Underground 14 NN2 576957 2326921 NH4 is higher than standard at 3 Water times. Coliform content in NN2 exceeded 3-4 times in January 2015. However, to the February 2015, this content could not been found, it cleaned by itself.
Location of waste water 4 monitoring in S3 Station is the collecting point of precipitation and connect to the city drainage. The monitoring site is located in the North West corner of S3 Station, at the edge of No.32 Highway. Content of BOD exceeded the threshold of 15 NT3 578160 2327350 standard at 1.23 times; NH4 content is higher than allowable Waste water limit from 3.1 to 3.82 times; Surface-active agent content has sign of increase, nearly reach the maximum level; Content of Coliform exceeded standard at 710 times.
Waste water monitoring at S5 5 station is the collecting point of 16 NT4 580289 2326568 precipitation and connect to the city drainage. The monitoring
PAGE 36 - 323 site located in the North West corner of S5 Station, at the edge of Ho Tung Mau street.
Content of BOD is higher than allowable limit at 1.63 times; NH4 exceeded the threshold of standard from 3.1 to 3.82 times; Surface-active agent content has sign of increase, nearly reach the maximum level; Content of Coliform exceeded standard at 660 times.
Note: 1. Very good. 2. Good. 3. Average. 4. Not good. 5. Bad.(According to the Annex3 in detail) Note: Coordinates defined by using mobile GPS, WGS84
5.2.4. Overall evaluation of the environmental quality monitoring activities by CENMA 68. CENMA supplemented more and more specific monitoring components than EIA 8/2013-ADB/EPM i. According to EIA 8/2013-ADB, the environmental components that are not monitored include surface water, environment and wastewater. 69. Monitoring parameters ii. CENMA selected more parameters to monitor than the requested by EIA 8/2013-ADB. Parameters for the atmosphere: O3, total dust, dust Pb, Benzen. For surface water: pH, DO, SS, COD, Bods (20°C), Ammonium, Nitrite, Nitrate, Phosphate, oil, Chloride, Fluoride, Cyanide, Arsenic, Cadmium, Pb, Cr III, Cr VI, Cu, Zn, Nickel, Fe, Hg, Aldrin, Dieldrin, Endrin, BHC, DDT, Endosunfat (thiodan), Lindan, chlordane, Heptachlor, Paration, Malation, etc. iii. These parameters were selected to monitor the package because they are appropriate to the environmental standards issued in Vietnam.
iv. For groundwater environment: pH, hardness, total solids, COD (KMnO4), Cl-, F-, NO2- 2 , NO3-, SO4 -, S-, Phenol, α total radioactivity and E. coli (Table below). Table 8. The difference of parameters between environmental monitoring programme of CENMA and EIA 8/2013-ADB Environmental According to EIA 8/2013-ADB Implemented by CENMA components
Air environment HC, CO, SO2, NOx, dust and micro- CO, SO2, NOx,O3, Total dust, Dust
climate parameters PM10& PM 2,5, HC (monthly monitoring), dust Pb, Benzen (quarterly monitoring) Noise Leq; Lmax; L50, Leq; Lmax; L50, Vibration Velocity, acceleration and vibration Velocity, acceleration and vibration frequency frequency Surface water pH, SS, turbidity, BOD, COD, DO, pH, Dissolved oxygen (DO), Total Oil, Coliform, heavy metals suspended solids, COD, BOD5 (20ºC), Amoni, Nitrit, Nitrat, Phosphat, surfactant, Total oil, Clorua, Florua, Xianua, Asen, Cadimi, Chi, Crom III, Crom VI, D6ng, Kern, Niken, Mercury, chlorinated organic plant protection chemicals (Aldrin+Dieldrin, Endrin, BHC, DDT,Endosunfat (Thiodan)
PAGE 37 - 323 Environmental According to EIA 8/2013-ADB Implemented by CENMA components Lindan.Chlordane, Heptachlor); Phosphorus organic plant protection chemicals (Paration.Malation); Organic chemicals (2,4D,2,4,5T,paraquat); E. Coli, Coliform Groundwater pH, electrical conductivity, pH, Hardness, Total solids, COD hardness, oil, Fe, Coliform (KMnO4), Heavy Metals (As, Cr, Cd, Cu, Pb, Zn, Ni, Hg, Fe, Mn, Se), SVOC, VOC, TPH and coliforms, Cl-, F-, NO2-, NO3-, SO42-, CN-), Phenol, As , Cd, Pb, Cr6+ Cr6+, Cu, Zn, Mn, Hg¸ Se), total radioactivity α Mn, E. Coli ,Coliform, Total petroleum organic (THP), semi-volatile organic compounds (SVOC) Wastewater Report EIA-ADB-2011 not proposed pH, TSS, TDS, S2) BOD5, NH4+, Nitrat NO3-, Oil, surfactant, PO43-, total Coliform
70. The selection of the parameters of chlorinated and phosphor organic as well Amoni, Nitrat, Nitrit, plant protection chemicals to monitor the surface water of the package CP04 and CP05 is not necessary because there is no kind of materials on construction site. 71. Comparison Standards (QCVN): i. Environmental monitoring activities are performed by CENMA in compliance with the current standards and regulations of Vietnam (regulations on receiving, preservation, transportation, sample analysis). ii. Comparison Standards on are based on the current Standard of Vietnamese. However, CENMA’s report is still using QCVN 05:2009/BTNMT. CENMA is requested to apply QCVN05:2013 being used to compare ambient air quality. iii. Several monitoring parameters (ambient air, underground water...) are not currently prescribed in the Vietnamese Code, therefore; the monitoring results are only informative, namely: Dust concentration parameter PM10 and PM 2.5, Pb dust at hourly average; HC for ambient air quality evaluation; THP, SVOC, VOC for water quality evaluation. And the regulations give the average concentration in the air for a day and a year of CO, SO2, NO2, ...cannot compare precisely controlled by the method and instrumentation not adapt (not ensure sampling frequency). iv. CENMA selected more parameters to monitor than those required in the EIA-ADB. The parameter for the atmosphere: O3, total dust, dust Pb, Benzen; For surface water: pH, DO, SS, COD, Bods (20°C), Ammonium, Nitrite, Nitrate, Phosphate, oil, Chloride, Fluoride, Cyanide, Arsenic, Cadmium, Pb, Cr III, Cr VI, Cu, Zn, Nickel, Fe, Hg, Aldrin, Dieldrin, Endrin, BHC, DDT, Endosunfat (thiodan), Lindan, chlordane, Heptachlor, Paration, Malation, etc. v. These parameters are selected to monitor the construction package performance because they are appropriate to the environmental standards issued in Vietnam.
5.3. MONITORING AND INSPECTION PLAN 72. Activities proposed to be implemented during the next 6 months: - The contract between MRB and supporting Consultant – IDOM expires in June 2015, and shall be extended until September 2015. Therefore, EMP shall be implemented by
PAGE 38 - 323 contractor and supervised by Systra.
PAGE 39 - 323 6. OUTSTANDING ENVIRONMENTAL ISSUES AT THE METRO LINE 3
6.1. THE EXISTING ENVIRONMENT PROBLEMS ARE DETERMINED 73. For example, non-compliance with loan covenants EMP and / or environmental requirements of the government, inappropriate environmental pollution mitigation measures or incidents, accidents etc. i. After February 2015, the contract between CENMA and MRB will finish, no longer extend, therefore, EMP shall be implemented by contractor. The contractors are requested to use measurement points implemented and supplemented by CENMA, when carrying out environmental monitoring activities, so that the data can be updated, unified and inherited and be compared, evaluated and estimated the impact. In fact, contractors has carried out environmental monitoring under supervision of Systra. ii. Construction site located at gate of Capital, national road 32, provincial road 70. Vietnam University of Commerce is placed at S5 station, Hanoi National University of Education, others agencies as well market, commercial centers, resident... located at S6 station, thus, those are main reasons caused contamination affected to public health and workers on site. Therefore, environmental mitigation measurement, mentioned in EMP, should be applied, such as: minimum vibrate horn, limit speed, install sign board, flagman uses flag to direct traffic at entrance gate of construction site, workers should be provided protective clothing, particularly respiratory protection equipment, alternatively, construction site has caused significantly traffic jams, special at rush hour. iii. There is not enough traffic space and safe requirement; therefore, it is necessary to inhibit vehicles and more flow direction in the coming time when contractor carrying out superstructure works at those stations. The contractor should identified dangerous areas for to warning by cone cap, seatbelts and appoints safeguards in both inside and outside construction site. With support from functional agencies (Transport and Construction), the coordination of project should be tight and flexible, further prompt for safety goals focusing on prevention of accident rather than resolve situation. iv. The Contractors have well implemented articles in Environmental Management Plan, notified before construction, has timely adjustments, head to business and public benefit, as: sharing experiences during construction among contractors to improve effectiveness of environmental safety.However, construction supervision need to more actively to avoid the accident have been forewarned. Need to prepare lists of hazardous locations in construction methods. Safety standards for heavy equipment operator to test the quality of the machine, the manipulation, the layout, organization of construction, troubleshooting should be notified right at the site. v. The monitoring points located at main road with high traffic flow with high level of air pollution. Surface gas layers contain many hazardous chemicals to human health through respiratory system, such as benzene, CO, NO, SO2, NO2, in addition TSP and PM10 dust constantly affects everyone. Therefore, workers should be fully equipped labor safety, as well as employers who need to seriously organize periodic health examinations for workers. vi. Noise exceeds allowable equivalent sound level from 3 to 19dB at daytime 3.8 to 5.4 at nighttime, from S3 station into urban. The noise caused by public traffic and comes from varies sources, as: noise during construction, movements of mobilized batching plants, betonies…. To reduce those kind noises: construction equipment should be maintained in good condition, minimum vibrate horn, and use of silencer equipment in centers, install acoustic barrier and fences, to avoid professional deafness, workers should use noise-protective capsules and plugs. vii. Surface water: was polluted by Oil and grease, it is increasing, exceeds standard at 21 times (at B1), 7 times (at B2). Parameters of 3 surface water models are within standard at B2, except Coliform
PAGE 40 - 323 content in NM2. Oil and grease content of the 3 models exceeded threshold of standard from 5.5 to 21 times (at B1), from 1.8 to 7 times (at B2). It is increasing. It reaches highest level at NM1. It could be treated by oil absorbent cloth, then checking input. This method was not applied to detention reservoir. Fe content suddenly increased highly exceeds threshold at 1, 8 times at B1 and at 1.35 times at B2 on August 2014. However, this content reduces in recently with no intervention. viii. Ground water: Content of NH4+ in NN1 exceeded standard and suddenly increased 200 times from July 2014 to Jan.2015. Severe polluted by Amoni. Content of Amoni in Jan.2014 is 0.2 mg/l, Feb.2014 at 0.56 mg/l, Apr.2014 at 0.06, May 2014 at 0.185 mg/l. However, this contend reduced 170.35 times (Feb.2015); NN2: NH4 content exceeded standard at 3 times. Mn content: Concentration of NN1 in February 2015 exceeded standard 1.765 times, it reduced around½ compare to August 2014. Content of Coliform at NN1, NN2 exceeded standard at 3-4 times in January 2015, however, to the February 2015, bacteria could not been found in samples, that meant the environment cleaned by itself. ix. Waste water: In February 2015, Content of Coliform at all monitoring points highly exceeded standard at 2.6 times (NT1), 92 times (NT2), 710 times (NT3), and 660 times (NT4). Unusual. Contend of NT3, NT4’s BOD in February 2015 slightly exceeded 1.23-1.63 times the allowable limits. Content of NH4+ in NT2, NT3, NT4 exceeded >3 times the threshold of standard. Concentration of surface intends to increase. The sampling points of wastewater source from residential area, so it is difficult to determine the exact impact from the project. Majority diseases spreading thought out water are caused by feces infection. So the presence of E. coli (indicated organisms are most commonly used) and other coliforms that is most likely to prove the pathogens are also present. Therefore, this index represents to spreading through waste stream need to solve. Solution is given that problem (at NT1) shall be handled by periodically using bio- products as: antiseptic substance, colloid with PAC dosage 5-6g/m3 to ensure no further adversely impact the surrounding environment. Water in lake is entirely rain-water, equipment at construction site is mainly electric equipment in this phase, and thus, reason might be from 2 sources: firstly carried out piling works in a large scale at Depot from July 2014, secondly, Nitrate, Nitrite, Ammonia moved and diffused through Tay Tuu cemetery’s capillary. The cemetery is 300m away from the lake as the crow flies on the northwest, outside of Depot boundary fence, on the other side of the road 70. For more detail, it is requested to take samples outside of boundary fence on the northwest 6.2. THE SOLUTIONS AND CORRECTIVE ACTION PLAN 74. Corrective action plan is proposed in below table.
Table 9. Solutions and corrective action plans
PAGE 41 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action Outstanding issues in previous report (Table 7. Solutions and corrective action plans - Semi-annual Environmental Monitoring report, period 2, 2014, pp 27, 28, 29) Air pollution at Transport activities Increase Contractors During the This issue was point KXQ2 impacts. spraying water and sub- construction of implemented (gate close to Install car-washing for dust reduction contractors CP01, CP02, during dry the Road 70), station to minimize CP03, CP04. season from S3 and other impact from project to S6 station. 1 points along activities. Periodic the main route Periodically maintain maintenance set (KXQ3, KXQ4, equipment. up car wash KXQ5, KXQ6). station at Depot site with Daelim’s participation. Limited air Emissions from Seriously Contractors During the Check status of pollution at site combustion of fossil implement the and sub- construction profile’s fuel burning mitigation contractors equipment, measurement in machine, prior to EMP to ensure mobilize high project’s tension power machine, equipment (drill equipment press operating by machine...), gasoline/ oil in 100% of eligible good condition, equipment to minimize (registration, energy lost and maintenance emission of toxic should be substance periodically daily caused by the. checked), work uncompleted content is combustion mentioned in 2 contractor’s regular plan. Daily checked resumes, equipment and result of equipment checking. However, due to background environment of ambient air in Hanoi was polluted, so that it is difficult to assess the actual impact from project. Minimize CP05 contractor Strict regulation Contractors, Before recruiting Worker is not 3 conflict proposed to hire at site should be Tu Liem DPC, worker and mobilized. CP05 between camp for workers at approved by MRB arranging is requested to
PAGE 42 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action workers and resident area. MRB and local accommodation. prompt local people. authority. implement. Effected to Heavy traffic at To coordinate Contractors, Implementing Fenced S8 traffic activities national road 32, with Ha Noi MRB and DOT immediately station (January due to fencing particularly at rush Transport 2015), at Depot at viaduct hour. Department to (Jan and Feb 4 station. traffic divergence 2015), cut and To minimize the removed ancient area of fence trees on Cau Giay road (January 2015) After Feb 2015, Shall not be The contractors Contractors, To make CP01, CP02, the Contract extended. have to monthly MRB and the Environmental CP05 has between Contractor is or quarterly plan Consultant. Monitoring implemented as CENMA and requested to Environmental Plan/Program approved. MRB has no implement the Monitoring for submission longer content in EMP. Program based extended. on the 5 measurement points by CENMA with supplementation to ensure environmental data shall be inherited. Avoid labour Labour safety is Currently, Contractors, Immediately Periodically accidents, serious issues contractor has MRB and The organized improve concerning to life periodically Consultant training courses environmental and public health, it completed on safety. safety influences to training, Have not has awareness for working monitoring and workers and environment. supervising profession engineers People’s awareness program at training classes on safe traffic is still construction site. on risky items, 6 low. However, this work with action was done flammable with participant of substances, relevant parties heavy and (Contractor, mobile MRB, equipment. Sponsor...). Minutes of Has not carried meeting was out safety recorded. patrols.
Avoid There was a burst of To carry out Contractors. Implement Strengthening environmental water pipe line survey and immediately cleaning road incidents, caused flooding at and watering. 7 supervision th overflow risk, P256 on 5 works before and PPE status is December 2014. during carrying not using on Cement – sand –
PAGE 43 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action the site brick embankment out construction was cracked; works. Bentonite pit’s Check boundary surface is around before drilling to boundary’s surface. timely consolidate fence foot, avoid leaking or overflow to road; Devices as pump, geotextile fabric to timely action if incidents happen. Explanation of Have many Announced MRB As soon as Done compensation disagreements on experts’ possible via plan on losing these matters due to consultations on mass media environmental lacking of final technical value caused selection for 8 information. by cutting and cutting and removing over removal of 300 ancient ancient trees as trees well as re-grow plan. Most of catch- Catch basin are have a place to Contractors During drilling Done basin on the small size without put containers and sub- work In the rain site of CP01 connection to the and pumps to contractors season cannot catch urban sewer system absorb water and up all of the mud and remove 9 runoff water out of site daily flows with mud during this period in a heavy rain (especially in the while still in the rain season) drilling phase Oil waste Oil waste is Set up a book for Contractors, Since 2015 Has not needs hazardous waste this purpose and ES implemented. management, according to circular the data should Currently, the statistics and No 12/2011/TT- be recorded Decree explanations BTNMT No.39/2015/ND- how it be CP is the latest reused document and 10 stipulates more specific on management of waste and scrap. Contractors are requested to comply this legal document from
PAGE 44 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action June15, 2015. Implementation MRB has not issued issued and MRB Before starting Implement the GRM and disclosure the disclosure the phase 2 content and mechanism assignment and the assignment and regulations in based on legal resolving the legal GRM as Vietnam resolving instructed by 11 process for legislation at responsible persons process for right ADB’s project level is to display this duty persons and document. not decided displays it by an officially official dispatch/decision New issues in this report 2 accidents The supervision of To provide MRB, Immediately Trained, happened, construction is not operation and Consultant experienced affected public good, materials’ treatment and after two transport, life quality is poor (hook procedures in contractors. accidents in and health of hole was cracked) in lifting, May. Need to road users. the accident. depreciation, carry out drilling bored additional action piles, concreting. To identify and fence hazardous areas at both inside and outside the construction site 1 while carrying out risky items by using cone cap and seatbelts. At entrance, should assign a person as a flagman to instruct vehicles out/in construction site as well as while drilling and hoisting. Fences at Fences at Depot To install sign MRB, DOT, Immediately Has no sign Depot narrow narrow Tay Tuu and boards for Consultant, board or Tay Tuu and difficult to view from dangerous Contractors. adjustment of sign board is Nhon cross road. places, narrow locations of 2 hidden. road at Nhon street nameplate cross road. after removing Hourly prohibit resident’s house truck. and the old nameplate.
PAGE 45 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action Waste water Harden Catch basin Contractors Immediately during embankment was should be in construction cracked. construction site, 3 runs out public There are locations reinforcing road. at stations, thus, embankments, watering road. there is no fence and fence’s root. The remaining Delay in handing To make a deal, MRB, As soon as Under works of CP04 over plan caused negotiation, and Consultant, possible. negotiation. has not solved. unconformity of agree plan. Contractor. CP01 contractor It is discussed 4 approved cost unit, has fenced at to handover to thus, it cannot be newly cleared CP01 (fence applied. site in January item), CP05 2015. (sub grader) Entrance of Mud, materials, Clear, repair, or Contractor Immediately Safe, construction scrap is full of way, replace. environmental site is not safe. equipment/machines groups reminds 5 are old, ladder usually team without rail. leader of construction units. Surface water Content of oil and NM1: using oil need to solve grease and Coliform absorbent cloth; at detention is higher than NT1: periodically reservoir NM1, allowable limits (see use probiotics Depot area, Annex 3) and disinfectant 6 and Coliform in for septic tank NT1 at source. and manhole to prevent bad impact to surrounding environment. Lacking of Affected persons Inform to MRB As soon as Information could not access to residents possible project’s information. resource of project’s information’s: Internet (website of project, 7 sponsors,). Information should be announced together with Law (Article 131 – Environmental Protection Law
PAGE 46 - 323 Status of Required Duration Implementation No Issue Cause Responsibility actions (targets) of Required Action 2014 and Decree No.19/2015/ND- CP).
PAGE 47 - 323 7. GRIEVANCES
7.1 DETAILS ON GRIEVANCE/DETAILED REGULATIONS ON GRIEVANCE FROM LOCAL RESIDENTS AND RELEVANT PARTIES ON ENVIRONMENTAL IMPACTS 75. MRB has so far not received any grievance (oral or written) from local residents and/or relevant parties on environmental issues of the implemented packages CP01, CP02, CP04 and CP05.Howeverthere were some personal opinions and complains about traffic obstructing situation as well as metro accidents in construction stage (including Metro line 1). We may consider the articles, reportage and discussion on the mass media are formal complaints and has penalties to related persons and units in the occurrence of two consecutive labour accident at the two packages in May 2015. 76. There were 2 serious accidents happened in May 2015: - The first one: Happened at 16:30, May 10, 2015, at Station 4, sub-location PF3-9, CP02 – Posco, opposition of the house No.256 on Ho Tung Mau Street with the direction from Nhon to Cau Giay, Nam Tu Liem District. While Incico contractor was hoisting sheet pile, lifting eye was broken, a hook slipped and U-shaped steel 10m length had dropped, a half crossed on public road, and the other lied on fence. Traffic became chaotic, but fortunately, it was red lights at that time, so that no one was injured and assets were not damaged. Traffic was recovered within 30 minutes later by the subcontractor – Incico. Then, Incico hoisted sheeting pile and repaired the cracked fence. After the accident, Posco’s construction was suspended for 3 days for serious inspection and treatment. - The second one: Happened at 18:30, May 12, 2015, at P286, CP01 – Daelim, opposite to house no. 359 and no. 361 on Cau Giay Street, Cau Giay District. While casting bar at P286 by the 14th Bridge Company, the accident had happened. After the last concreting, crane was overloaded and felt, laid on the fence, and felt down the electric post on the opposite pavement and the roofs of 2 households No.359 and No.361, injured 2 persons: one male adult and one pregnant, the electric box was broken, power post and hoarding were cracked. This accident occurred in the rush hour, but luckily the red light limited number of injured people. Right after the incident, officers from the Consultant, MRB, Hanoi Security, Department of Transport, Cau Giay DPC were presented at the site and solved the problems. Until 19:30, traffic flow came back normal. After the two accidents caused by the 2 contractors, construction of the whole project was suspended for public Security and relevant Departments to general inspect the whole activities undertaken in the relevant field, violations to the labour safety plan, traffic safety, thus the construction shall follow the Hanoi PC's direction. So far, the victims had received adequate compensation. The 8-month pregnant, Ms. Nguyen Thi Hong Nhung (born 1988) was discharged from The Central Obstetrics and Gynaecology Hospital on May 19, 2015 in stable health status. (See Annex 8 with attached the “Medical record”). - The Contractors and MRB have actively dealt with the incidents, inquired after the casualties and compensated for them, therefore, there were not any claims raised. However, the compensation is kept secret. 77. In coming months there shall possibly have claims from the public part on environmental issues during construction of superstructure and high way of CP01, CP02 as well as cut and fill stations and tunnels of CP03. MRB and the Consultant shall follow Vietnamese law to review and settle in priority. The implementation of measures shall comply with ADB’s policies. To agree on the organizational structure connecting to the implementation when contents of the Environmental Management Plan, including the mechanism for resolving complaints by the contractors, are waiting to be adopted, MRB should establish and assign formally responsibility for a unit / group of individuals by written as well as set up specific regulations and procedures for resolving complaints from the resident community. The contents should be disclosed to citizens, local authorities and contractors before starting phase 2.
PAGE 48 - 323 78. Procedures and countermeasures to handle complaints of citizens and other legal person under the management of Vietnam, based on community Complaints Act and the Civil Code, which has basic contents as following: - Complaints Act No. 02/2011/QH13 regulates scope of Act Article 1. Scope of regulation This Law regulates on complaints and settlement of complaints against administrative decisions or acts of state administrative agencies or competent persons in these agencies; complaints and settlement of complaints related to disciplinary decisions against cadres or civil servants; reception of citizens; management and supervision of complaint settlement work. - Civil Code No. 33/2005/QH11 stipulates responsibility and scope of adjustment of the Act. Article 1: responsibility and scope of adjustment of the Act. The Civil Code provides the legal status, legal standards for the conduct of individuals, legal persons, and other subjects; the rights and obligations of subjects regarding personal identities and property in civil, marriage and family, business, trade, labor relations (hereinafter referred collectively to as civil relations). The Civil Code has the tasks of protecting legitimate rights and interests of individuals and organizations, State interests and public interests; ensuring legal equality and safety in civil relations contributing to the creation of conditions for meeting the material and spiritual demands of people, and to the promotion of socio-economic development. Thus, GRM activities in Vietnam shall follow the two Acts and others functional law. 79. However, under ADB’s policy on GRM, it should have fundamental factors as follow: Systems and procedures in which they operate allow. While some capacity is delivered from the skills of those involved in GRMs, other elements contribute to a mechanism’s overall capacity, including orientation, knowledge, processes, skills, credibility, and tools. GRMs are increasingly recognized as a critical tool for promoting transparency and accountability in Bank-financed operations. Capacity is the overall capability of an organization-and those working within it-to deliver services effectively and to cope with the challenges therein. Mechanisms work only as well as the people who represent them, and only as well as the [Source: How to notes: Feedback matters: Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects. Part1: The Theory of Grievance Redress. World Bank]. Fundamental role of the mechanism is “corporate social responsibility”, they should seek not just complaints, but also positive feedback from those who are affected by the project. In GRM process, relevant procedures is important. The procedures themselves must be sound, fair, transparent ,and efficient. Procedures within GRMs should be reviewed periodically to insure that the procedures support the personnel, rather than the other way around. Rules, policies, and standards must be fair, clear, and clearly communicated both internally and externally (community and effected persons) ,and they must be applied and enforced consistently. Mapping of various GRMs’ available and effective coordination, communication. Documentation is critical; Media strategy — the means of communicating publicly through multiple media. Media strategies are essential tools for managing public expectations, preventing harmful rumours, and maintaining the reputation of the project. It will also be useful, at times, to disseminate important information to large numbers of people in the most effective and efficient way possible. [Source: Complaint Handling in Development Projects: Building capacity for Grievance Redress Mechanisms]. 80. The following questions will help teams assess whether the GRM associated with a project is functioning up to its full potential. If the answer to any of these questions is “No”, team should consider improving the project’s GRM:
PAGE 49 - 323 o Does the project has a clear, formal and transparent internal mechanism (e.g: a grievance redness unit, grievance redness committee, designated grievance redness officers) and rules for addressing grievance? No, it doesn’t has a private division be in charge of claims addressing, just only concurrently tasks. o Do the project’s officers responsible for grievance redness have authority to take/or require remedial action? No, they do not have, because has no decision and action regulation. o Are officers responsible for grievance redness obligated to take action on all grievances? No, they aren’t, because there is no “Officer responsible for grievance redness” position. o Do project-affected people feel that they can lodge grievance without fear of retaliation? o Are project beneficiaries aware of their right to file a grievance and of the grievance redness process in general? Yes, they are. Contractors initiatively build process, available for grievance redness. o Are there internal processes in place to record, track and monitor the grievances and the action taken on them? Yes, if they are relevant matters in resettlement or serious incidents. o Does the GRM provide timely feedback (by written or otherwise) to the petitioner on actions taken? No, it doesn’t. o Is there an appeal process in place that GRM users can access if they are not satisfied with how their grievance has been resolved? Yes, there is. Information and hotline of project are fully provided at construction site. MRB has not developed GRM at project level; however, contractors have built GRM of their own. Moreover, different contractors shall give different solutions; there is no specific instruction for contractors as an unified policy. MRB doesn’t has specified division be in charge of [Source: Figure 1: Framework of GRMs typically, Feedback Matters, Part 1: The theory of Grievance Redness].
7.2 SOLUTIONS TO DEAL WITH GRIEVANCE LETTERS 81. Currently MRB and contractors have not completed GRM at project level but this content was integrated to implement in the construction stage as reported above, with main contents as follows: when installation of stations or new items, information of person in charge should be added (supplemented for the old stations, if any). When construction starts, contractors organize reception division to record claims at site areas, security gate. Claims (if any) of the public shall be reported to main office by contractor then to MRB by the office within 24 hours. Contractor publicizes name and telephone number (including hotline) of reception staff. If claims are not settled at contractor level within 2 days since the date of claim letter, they shall be settled in accordance with compensation, claim mechanisms in legal system described in Environmental Impact Assessment Report. 82. GRM was built at contractors level (contractors of CP01, CP02), unfinished at project level - project management unit. However, contents of the complaint have always been part of the tasks to be dealt with by the Management Board/Organization, but the part-time personnel in charge, not specialized, are equipped with skills experience, and comply with the regime of receiving, processing and reporting incidents. This content should be added and implemented in Phase 2 at project management unit level. 83. Public consultation: Public consultation for project’s EIA has to meet requirements of ADB’s Safe, health and environmental policy. Therefore, the project has taken consultation of public at pre- construction phase. 84. Public consultation was carried out through: surveys of the project’s feasibility, public consultations made in the reporting period of the Project’s Environmental Impact Assessment, survey area for the design phase and construction preparation, site clearance meetings, coordinate with local authority and related departments such as: PC at all levels, the Department of Construction, Department of Transport, Department of Planning and Urban Architecture, representative the affected community, comments from
PAGE 50 - 323 society through public media. The results of the meeting and this survey has been concretized by Reporting, Planning, planning has been implemented and stored as project documentation. 85. Disclosure of information for relevant parties and affected persons is one of the compulsory activities for development projects, especially projects with resettlement and the environment. According to ADB's communication policy "To create favorable conditions for dialogue with affected people and other individuals and organizations, information of the projects and programs of the area as well as private sector is under preparation (including social and environment matters) must be publicized to those affected and ensure that there is a link to regular contact with affected persons. Therefore, It should be prepared in the preparation phase of project, so that the views of affected people can be fully considered in the design of projects and continue at each preparation stages, processing and project implementation. ADB should ensure that the appropriate information and major changes to project scope is also shared with affected people”. 86. Resident community is affected due to the lacking of project's information. They received information mainly through meetings, or through surveys and result of surveys of the households in the clearance area and need for resettlement, or any damage of property and material. Therefore, most of people are passive when receive applicable policies or clearance decision, compensation from the project. 87. At site, at contractors’ level: contractors of CP01, CP02 have supplemented detailed information of project: Person in charge, hotline of MRB, consultant and contractors on a big board at public road, next to the site, besides, the contractors has also added regulations at any stations or sections. At project level: MRB initiative provides information on public media, action plan, progress, implementation methods, how to deal with incidents; Publicize results of experts and public consultation on matters regarding to resettlement and cutting and removal of trees; Define scope of household effected by vibration while drilling. 88. In June, 2015: Because there are 2 accidents and it is also as an important transferring period of project, preparing capital procedures for phase 2, MRB and MOT have much information to be disclosed/explained to people. In fact, website of: Ministry of Transport, Ministry of Planning and Investment, Embassy of France, Asian Development Bank, are the main sources providing updated information on progress as well as finance of project. Website of MRB at http://mrb.gov.vn has no longer operated since early of 2014; therefore, most of MRB’s information is disclosed mainly through: Press conference, answer interviewer/journalist or provide information by themselves. 89. Major disclosed information of project in this period: 1) Vietnamese Government has provided more Euro 393 million to the project, of which, Euro 304,99 million is from ODA, 88,01 is counter-part fund from Hanoi PC. 2) Capital for step 2: From ADB: USD49 million, from Government of France: USD85 million, Counter-part fund + Pure Biological Fund: USD8,5 million, Auto Collection Fare + price building: USD4,5 million. 3) Labor and traffic safety at CP01, CP02 after the two accidents in May 2015: MRB has coordinated with Department of Public Security, Department of Transport, Department of Construction, Hanoi Department of Labour, War invalids and Social Affairs to issued announcement of Hanoi PC for community on tackling incidents, detailed: constructions was suspended 10 days and generally inspected conditions of: construction site, machines, equipment, material, personnel control and method statement of contractors; determine reason of the accidents, person involved and penalty. Learned from such incidents for management and technical standard. (See the Incident Report Annex, directions from Hanoi PC and MRB. Result of the guidance). 90. Public consultation for environmental impact assessment of the Project has to meet requirements of ADB’s Safe, health and environmental policy. Therefore, the project has take consultation of public at pre-construction phase. 91. In construction phase, EMP establishment has specified comments of community from environmental assessment evaluation period, the project just follow the plan. Apart from that, on responsibility of Expert: Refer evaluation comments from society through public media and integrated with Project activities such as accidentally interview residents, who affected by project’s construction. On project level: Take consultation of expert in such environmental activities as: cutting and removal of trees in construction site; resettlement plan, reason of conflict and environmental impact to surrounding
PAGE 51 - 323 residents (if any). This action helps to reduce benefit conflict between project and community and control social conflict in construction activities (if any). 92. During this period, the Consultant has took public consultation by collecting information, detailed as following:
Table 10. Result of Collecting Information
Method of information collection Results
Has an interview by a phone call with relative of - Contractor took care of the casualty Ms.Nguyen Thi Hong Nhung – a casualty of the accident right after the accident. at CP01 on May 12, 2015 - Compensation agreement was based on actual damage as well as ideas and expectation of both parties, without depending on any legislative documents. - Ms. Nhung’s health is stable at present. She has recovered as the confirmation of doctors. - The two parties compromised to keep secret the compensation.
On June 11, 2015, carried out 03 interviews with local - Households who have their land residents who have their land cleared for construction on cleared for construction were January, 2015 at Depot site (owner of the tea shop at confirmed to have moved. They have Nhon crossroad) and households affected by the laying not been arranged new of underground cable at Kieu Mai location (household accommodation. They shall be owner Nguyen Duc Lan and neighbors) . supported 3 – months’ rent house money. - The road 70 was narrowed after site clearance, from Nhon cross-road turning into current Depot, making it difficult for road users to observe. Fortunately, there was not any accidents happened until now. - Trucks carrying materials were covered against dust and falling down when going on the road. - Compensation for removing house of the residents is inadequate, unit cost 550.000đ/m2 is low, it accounts for only 61% of actual price in present market. The policy of land management has been continuously changed, It is unfavorable to the residents when taking their land as agricultural land for compensation.
On June 18, 2015: 2 interviews with leader of resident - Residents receive information from group 26, quarter 6 (Vu Duc Hung), and President of Cua Press and Ward PC. Nam Fatherland Front (Mr. Hoang Nhu Huyen), Cua Nam - Project’s information on site ward (survey sheets attached); 5 interviews with clearance has been received since
PAGE 52 - 323 households (Mr. Nguyen Gia Linh, Nguyen Gia Lich, Le August 2014. There has been Van Cuong, Dinh Thi Kim Anh, Mr. Tuan) preliminary information on progress, unit cost of compensation, but until now (June 18, 2015) works has been carried out actually. It has been more than 10 months since the receipt of information to the time of implementation. It was too long, affecting the life of community (rent house contract, business planning, etc). Compensation policy for Cua Nam ward has not been prepared.
On June 23. 2015: 3 interviews with residents at quarter - There has not been information 6, group 2 and Cua Nam ward. disclosure on noise, vibration and underground works (drainage system, 03 interviews with residents at Railway quarter, 107 Tran electric cables, and Hung Dao street of Residential group 36, Cua Nam ward telecommunications) to residents. (Mr. Phan Quang Minh, Nguyen Quang Huy, Tran Quang - Residents receive project’s Then, Nguyen Duc Truy) information through meetings, Ward PC, Press conference, rumors. - There have been 3-4 meetings with residents to inform documentation procedures. The residents have no comments but issues of compensation. There are some residents wanting to quickly receive compensation, but the others wanting not to move, because they are having a good business. - Cua Nam Ward PC, PMU and affected people actively response in counting phases. - Applicable policies should be publicized to residents at all levels.
Comments: - GRM, compensation, and resettlement: Ward PC is primary division to receive complaints from residents. Therefore, the project has not established its own GRM. Ha Noi PC is the Investor of project and has an official unit for this mission. - Information disclosure: Residents have received general project’s handbook without the main matters they are concerning, it is compensation. Compensation policies are those of the most concerned among re-settlers. For those who do not need to be resettled, environmental information is of great importance to them. There have not yet been activities of disclosing such information to the community. Thus, the EIA and environmental mitigation measures should be promptly publicized at the Ward PC. - Officially publicizing transparent information of residents’ concerns at all levels.
PAGE 53 - 323 - MRB’s information providing section should update information on their website to create a trustful, official channel for residents.
PAGE 54 - 323 8. CONCLUSIONS AND RECOMMENDATIONS
8.1 OVERALL PROGRESS OF IMPLEMENTATION OF ENVIRONMENTAL MANAGEMENT MEASURES 93. The packages CP01, CP02, CP03, CP04 and CP05 have included EMP into the bidding document. The EPM is prepared by Contractors and supported by Systra. i. CP01 (Elevated Line section): A contract between CP01 and Daelim contractor (Korean) was signed on 11 April, 2014 and inaugurated on 4 July, 2014, it is expected to construct within 30 months. From January to June 2015, the contractors concentrating on submission document, bored piles and pile cap. The contractor has implemented well cleaning works at construction site, such as: solid waste management, dust control, however, the contractor should control hazardous waste by tightening statistic and management of environmental service contracts: daily transport waste, dumping ground contract, collecting and transporting daily solid waste, watering public road, addressing poison wastes, periodically dumping septic tank...environmental monitoring and submit results of the monitoring (See Table 5). However, the contractor should supplement more sign board, technical process and incident treatment while construction inside and outside the site, cleaning public road to avoid water from construction activities runoff. Besides, on May 12, 2015, the contractor caused a critical accident: a crane was overloaded and fell down at P286. The whole project was suspended for inspection as well as dealing with the incident, take care the casualty. An inter-sector Inspectorates carried out an environmental investigation from May 15, 2015. Then, the constructions keep continuing from May 22, 2015. During this time, the contractor was mainly concentrating on labor safety training. The contractor has been penalties VND 30 million under the Decision No. 119/QĐ-PVPHC issued by Cau Giay DPC, because of offend Point C, Clause 1, Article 28 of Decree No.21/2013/NĐ-CP on construction safety offence and compensation for damages. Contractors and sub-contractors shall be restricted to attend others project using Hanoi PC’s capital if they repeat the offence. ii. Package CP02: Posco (Korean) has fenced and constructed at 8 stations (from S1 to S8) with total length: 8.5km. Completed bore piles at 7 stations: from S1 to S7, 80 piles/station. Carrying out compressing sheeting piles, excavating cofferdams, basement and bar at stations. At station 8: carried out sheeting piles of retaining wall. In May, the contractor Posco also caused 1 accident at station 4, dropped an U-shaped steel 10m length while hoisting by slipping 1 hook, affected traffic on Ho Tung Mau Street, on May 10, 2015 at 18:30, the construction then immediately was stopped 12 days. During this time, the contractor was mainly concentrating on labor safety training. The contractor has been fined VND 25 million under the Decision No. 27/QĐ-PVPHC, dated May 13, 2015 issued by Inspectorate, Hanoi Department of Construction. Contractors and sub-contractors shall be restricted to attend others project using Hanoi PC’s capital if they offend again. iii. CP03 (tunnel and underground stations): In technical aspect: On 15th Dec, 2014: Opened financial document of two contractors with evaluation report. The Sponsor gave comments on technical evaluation report of CP03 in April 23, 2015 by letter. PIC is considering to adjust as ADB’s comments and considering relocation method of underground/floating works. Regarding the resettlement: Being negotiated at wards: Ngoc Khanh, Cat Linh, Van Chuong, Van Mieu, Cua Nam, and Hung Dao. An Official Letter confirmed that the designed positions of air outlet at station 9 has not been changed (Official Letter No.7229/UBND-XDGT dated September 22, 2014 to negotiate with 12 relevant households at Ngoc Khanh parking place). On compensation framework: Updated contents were passed by Hanoi PC and the Sponsor and it is applied to District,
PAGE 55 - 323 Compensation Committee and Wards as instructed by the Official Letter No. 28/ĐSĐT- BQLDA1 dated January 15, 2015. At station 9 – Ngoc Khanh Ward, on May 4, 2015 a Press conference was held to lobby resident to implement. The progress is mainly up to the result of negotiations and activities of local authority, functional Departments and Committees in dealing with site clearing as well resettlement with affected persons. Properties at Cua Nam wards, Hoan Kiem District are checking for compensation. iv. Package CP04 is Depot infrastructure constructed by Vinaconex from September 25, 2010. Currently, the main construction works in the expropriated area have been completed (>90%) and the remaining quantity of works are under checking and the un- expropriated area of Depot will be expected to implement in 3.months after the contractor get land handover from South Tu Liem DPC. In January, 2015, North Tu Liem DPC has coordinated with MRB completed site clearance at Depot, handed-over to the contractor. The contractor started to fence. In February, 2015, the contractor sent “Implement plan for newly cleared land” to the Consultant and MRB. However, payment unit cost of Financial Plan has not been approved; thus, the construction cannot be carried out. The Consultant, Donors and the contractors planned to move floor leveling of CP04 to CP05, but it is not agreed by CP05’s contractor. Thus, CP04 contractor has not carried out works on site. v. Package CP05 is Depot architectural building including 17 building works, in which, there are 13/17 reinforced concrete foundation (structure, architecture and completion) constructed by HANCORP, has casted 70.000m pile, compressed 8.000m pile. Continued compressing piles at house No.6 (93.9%), No.8-11 (77.55%), No. 12 (20.79%). Completed foundation of the building No.15. Contractor accomplished cap and pile cap and carrying out cutting pier cap (10%) for house OCC. Building quality management: CP05 Contractor has so far implemented Environmental Monitoring Program on 31 October 2014, behind plan with 1 year (According to EMP, contractor should submit report to the Consultant and MRB one time every 6 months). Report on monitoring result was submitted to the Consultant on November 2014. However, it was not approved by the Consultant. Therefore, on May 22, 2015, contractor has carried out environmental monitoring again following adequate procedures. They have submitted monitoring result and waiting comments from Systra. During this period, contractor has installed 4 mobile toilets at Depot site, signed a contract with Environmental Service Company to collect waste from activities vi. The remaining packages from CP06 to CP09: There are some new progresses related to bidding technical packages, from CP06 to CP09 and equipment supply packages at different stages of their technical design updating at Table 3. Waiting for feedback from Donors for the next steps. vii. Has no construction in February 2015, because this month has 9 days off for Lunar Tet holiday in Vietnam. Contractors of CP01, CP02 has monthly trained workers on environmental safety, organized 4 classes/month/contractor. From January to May 2015: CP01 organized 16 classes, trained 665 workers/engineers, CP02 organized 15 classes, trained over 300 workers/engineers. CP05 organized 1 class for 23 workers/engineers. 94. In general, the compliance mitigation measurement at the Depot site (only CP01 and CP05) and viaduct site (CP01, CP02) have complied by contractors as EMP’s requirements. The compliance with environmental requirements of project is satisfying level. It may be considered that conditions on the depot site (CP01 and CP05) are most probably much easier to handle in terms of environment and safety than what is anticipated on the construction sites along the metro Line 3. However, due to close to high pollution risk area caused by decomposition of fertilizer or plant protection agent from Tay Tuu (Nhon) cemetery and Tay Tuu flower field. So, maybe has impacts to surrounding area has not yet monitored.
PAGE 56 - 323 95. There was a historical hot weather in this period in Vietnam, it lasted constantly nearly one month in Central provinces, over 30 days in Hanoi, average temperature was 38-39 C degrees, and reached highest level at 41 degrees on May 28, 2015. Contractor has flexible adjusted working time in order to avoid temperature shock, sunny sick for workers, ensure to keep 8 working hours in a day. 96. MRB has so far received no complaints (written forms) on environmental issue, other than complaints on construction and traffic safety in site, particularly after the two accidents. Those information and facts about 2 accidents were official presented in Vietnam television on 13, 14 and 15 of May 2015, and published in such electric newspapers as: Vnexpress.net, Vietnamnet.vn, Dantri.vn. 97. Hanoi Centre for Environmental and Natural Resources Monitoring and Analysis (CENMA) performed the monitoring/supervision of environmental quality at the construction site and the surrounding environment of the Depot site (including CP04 and CP05) and Station 2 at the Viaduct station. CENMA sent MRB and the Contractor monthly reports on the quality monitoring results of the environment to MRB and updated environmental monitoring result until February 2015.
8.2 IDENTIFICATION OF PROBLEMS AND SOLUTIONS
8.2.1. Conclusion 98. Contract with CENMA finished from February 2015: the lack should be promptly replaced by environmental monitoring program of individual contractors. 3 contractors have carried out works. Environmental parameters are inherited, completed and continued. 99. Ambient air at surrounding monitoring points was polluted. Solution proposed: continue to enhance cleaning dust, spray water to reduce concentration of total suspended dust, dust PM10, PM2,5, CO, SO2, Pb, NO2, Benzene caused by combustion of fuel burning, it is difficult to solve within project scope. Further, Hanoi ambient air was polluted in 2010 (See Table 7). Compare to monitoring result in early 2014, concentration of dust was higher than allowable limit, but it is slightly reduced. 100. Surface water (in the lake at centre of Depot) is polluted by oil and grease, it is increasing. Fe concentration sudden increased on August 2014. NN1 underground water at Depot also polluted by Amoni, Nitrit, Nitrat, coliform. There are 2 solutions: 1) solve pollution in the lake by fabric ( floating with an end of a fixed rope to change location and recover to re-use. 2) Determine pollution source by checking quality of surface water samples to compare with samples outside Depot boundary, around Tay Tuu cemetery and the flower field. Fe concentration sudden increased on August 2014, but it reduced in February 2015 without support measures. The contractor should supervise more in the next monitoring to determine the reason. 101. Coliform content in waste water at NT1 (at Depot site) exceeds allowable limit. Solution proposed: 1) Using prebiotics for septic tank every 6 months; 2) Using Chlorine Dioxide, or 5-10 NaDCC–Natridiclo cyanuarat tablets; 3) supply and install more mobile WC at construction site, periodically transport waste out of site. The 3rd solution has been carried out. 102. To avoid labour accidents and to improve awareness of safety – environment for engineers, workers at site: To install sign board within and beyond construction area, organize training classes weekly with suitable topic for various levels, carry out strict internal supervision at construction site with participation of relevant parties, take note minutes of meeting during the inspection. Safety patrol should be strengthen by relevant parties (Contractors, MRB, Sponsors…) 103. Information disclosure is still limited. Thus, the project should update information on website on progress and environmental mitigation measures. 104. Public consultation shows: Project activities are slow, necessary information has not come to resident’s community, such as: compensation policy, safety during construction.
PAGE 57 - 323 8.2.2. Recommendations 105. The compliance with EMP should be weekly or monthly monitored by environmental specialist. MRB should continue to request the Contractor to take effective measures in order to effectively carryout the environmental management plan as supported by the PIC (SYSTRA).Fully record hazardous data to Environmental Management Plan, ensure to comply with regulations of Vietnam (Decree No. 38/2015/ND-CP). 106. Workers of the construction contractors have to be better trained on their roles in environmental safety and on the compliance with environmental impact mitigation measures during the construction. It is them who are primarily responsible for the compliance with the EMP regulations of the construction contractor. It is necessary to install sign board at dangerous locations, as: casting yard, lifting-landing activities, transporting and hanging beams, moving heavy equipment. 107. Strengthen training on safe environmental knowledge for Vietnamese contractor to further perform better social responsibility of corporate in environmental management and protection. The contractors are requested to keep a clear environment at surrounding resident and area, avoid material falling down to public road. 108. The contractor needs to promptly implement the above mentioned solutions (in Table 9), further strengthening supervision at construction site. 109. MRB should consider EMPs in the EIA Report, which are incorporated in the bid invitation for all civil structures under Hanoi Urban Railway Line 3. MRB should consider and request the contractors to follow EMP under ADB’s regulations to minimize adverse impacts on the environment, including information disclosure (accountability), and Grievance redness Mechanism. 110. The practical and efficient solution to improve the capacity target for MRB and stakeholders staffs is with the word "supervision participation" of core involved sides and "direct talking" with 'command and control" approach. Holding alternate safety patrols at different packages with the participatory of contractor HSE groups and supervision consultants, MRB officers to share experience in the detection and treatment issues are and learning how to handle violations of safety and environment efficiency and quickly.
Hanoi,June 2015
Hoang LanAnh Independent Environmental Expert
PAGE 58 - 323 ANNEX 1. LANDSCAPING OF DEPOT (CP04, CP05) AND STATIONS WHICH ARE BEING IMPLEMENTED
PAGE 59 - 323 PAGE 60 - 323 PAGE 61 - 323 PAGE 62 - 323 PAGE 63 - 323 PAGE 64 - 323 ANNEX 2. MONTHLY ENVIRONMENTAL MONITORING RECORD FROM JANUARY TO MAY 2015FOR CP01, CP02, CP04 AND CP05
PAGE 65 - 323 1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 29 May 2015
Time 09:00 am
Location The Depot site, Viaduct area
Participant Ms. Le Thi Huong – Environment Specialist
Ms. Hoang Lan Anh – Environment Expert
Mr. Nguyen Van Thang - HSE Department of Daelim
Mr. Nghiem Xuan Anh – HSE Department of Posco
Mr. Nguyen Van Viet – HSE Department of Hancorp
2. Construction activities and progress
CP 05:
The contractor of CP05 is pressing piles at building No.6 (93.9%), buildings No.8, 9, 10, 11 (61%), starting at building No.12 (8%). Currently, Hanrcop and sub-contractor PMC have completed the foundation of No.15 and starting at OCC building, excavation at the Depot site. CP 04:
MRB has handed over completely the pending land (1.3ha) on 21st April 2015, except for fencing this area (about 1.3 ha, that is additional works) but no construction work was done on newly acquired area. CP02:
The contractor of CP02 has completed the pile work from S1 to S7 (560/640 piles), 32/56 foundations of steel sheet pile pressing and excavation of foundation structure have been done, 29/56 pedestal equivalent and 26/64 pilling caps. CP01:
The contractor of CP01 has fenced for 4.5/8.5km; mobilized about 8 boring machines, and has completed 417/1410 bored piles, 2/324 pier shaft and 16/324 pile cap. Besides, CP01 completed testing 01 U girder with 25m length.
PAGE 66 - 323 3. Registration and testing papers of existing equipment at the Construction site
CP01: (Table below)
Construction sites Construction works Machines
- Drilling for Pile - Crawler Cranes Access line, - Shovel - standing P10-P13 - Welding P15-P21 - Steel Cutting Machine - Drilling, finished pouring MC 01D - Bending machine - Concrete pile experiments MC 02D - Submersible Pumps - Mobilizing machinery P30-P34 - Screeners sand - Drill testing of concrete piles - Generators P35 - P48 - Drill testing soil samples - Tank water P79-P91, - Quality test loads - Tank contains Benton P129-P131, - Unloading experiments - Tank containing waste P132-P136, - Drilling piles depot - Blender Benton P137-P143, - Grouting tube sonic - Pump suction bottom P144-P150, - Press Piles - Container VP P151-P154, - Concrete Lining - Created 300m wall to - Container Cleaning P143-P147, prevent water - Drilling experiments P256-P261 - Compressors P284-P291 - Machine crane wheel P292-P298 - Generators - Geological Drilling - Crane wheel
CP02: (Table below)
No Machines S1 S2 S3 S4 S5 S6 S7 S8
Machine pressing 1 1 1 1 1 1 1 1 1 steel piling
2 Welding machine 2
3 Cutting machine
Steel bender 4 machine
5 Bored pile machine 1
6 Crane truck 1 1 1 1 1 1 1
7 Excavator machine 1 2 2 1 1 1 1
8 Core test machine
9 Sonic test machine
PAGE 67 - 323 CP 05:
04 piling machines at the Depot site: ZYJ 320B, ZYJ 360B, JVY420A và ZYJ420
4. Number works at site
CP05: 25 workers,
CP04: 2-4 workers
CP02: (Table below)
No Works S1 S2 S3 S4 S5 S6 S7 S8 1 Engineers 3 3 4 3 3 3 3 2 2 Workers 25 20 25 25 25 20 20 15 3 Security guards 4 4 4 4 4 2 4 4 4 Cleaning ladies 2 2 2 2 2 2 2
CP01: (Table below)
Cleaning No Construction sites Engineers Workers Security guards females
1 DLM site engineer 37 6 0 0 0 0 2 2 Depot 0 0 0 0 3 P10 - P13
4 P15 – P21 (CO 01) 4 1 21 2 4 2 14 2 5 P30 - P34 (CO 02) 2 1 4 4 6 P35 – P48
7 P49-P70 4 2 10 4 4 2 18 2 8 P79 – P91 4 2 20 2 9 P98 – P105 4 1 15 2 10 P 114-120
11 P132 – P143 11 2 35 6 2 0 6 2 12 P144 – 150 0 0 0 0 13 P151 –P154
14 P195 – 202 3 1 5 2 5 1 16 2 15 P215 – 219 (CO 03) 7 2 27 4 16 P256 –P266
PAGE 68 - 323 17 P284-P291 2 1 12 4 9 3 23 4 18 P292 – P298 65 27 228 42 Sum
5. Summary of the recommendations
Conclusions on-site Comments and No visit and Current Status Conclusion recommendations
The remaining problems in compliance with measures to reduce environmental impacts in the report from last month were improved and repaired in this report. At the Depot site:
- 24 hour security manning at entrance gate - Spraying water on the road and at the gate - Waste clean-up - Fire extinguisher installed at site - The first aid box - Toilets are clean (4 new mobile toilets were installed on the site)
At the viaduct area site: CP01should urgently update the comments of - CP01 and CP02 is very good cooperation in complying ADB then submit to Systra with measures to minimize environmental impact and MRB during construction at viaduct CP02 is waiting for the - fire extinguisher installed at site approval of Donors for - The first aid boxes were installed every site of 1 environmental contractors management Plan (and - Toilets are clean update if requested) Conclusion of visit: Machines damaged in the . All contractors should update mitigation in EMP according to construction site were their progress as for SEMP and comply. timely repair by . CP05 should increase the time for Environment and safety contractors training course for new workers and prepare construction waste bin for construction site. Proceed the environmental service contract. . CP01, CP04 and CP05 should cooperate and arrange their missions/tasks of the protection environment and mitigation of environmental impacts at Depot area to avoid conflict in their benefits. . CP01 and CP02 should pay attention into traffic jam on highway 32; CP01, CP04, CP05 should pay attention and the traffic warning boards on the road Tay Tuu (No.70), focus on installing warning signs . CP01 must repair the dike under foot fence to stop
PAGE 69 - 323 Conclusions on-site Comments and No visit and Current Status Conclusion recommendations
wastewater spilling/leaking into public road . CP01, CP02 supply cover plates for discharged holes . Hazardous waste (oil waste) should be observed and documented . Enhance Cleaning public road and outside of fence by watering . The construction sites are very clean. Constractors have corrected their non-compliance actions which were pointed out by Consultant and inspection . Solid waste is collected team after 2 serious incidents in . Sanitary condition this month. For example: sign of should be kept in good warning for passengers, traffic status. Mud must be management signs for vehicles removed on the service . CP01, CP02 remain their road/path on sites. environmental service . Solid waste needs contracts, CP05 has signed collecting, sorting and 2 Solid waste & sanitation principle contract of collecting shipping out weekly and transferring waste out of . Keep all are in safety Depot. CP05 is also waiting for status (electric wire “go” sign/approval from Systra must be high from the and MRB. ground, generators . Only contractors CP01 has must have cover), 3 transferred 22m of domestic handrails and stairs of 3 solid waste and 1433.2m access ways are stable sediment and soil in 4/2015 . Materials are transferred in and construction waste are transferred out site at night . CP01, CP02 and CP05 have the First Aid locations at the construction sites . CP01, CP02 contractors strictly organize training on occupational safety based on Construction contractors each construction stage at should continue to construction sites conduct a training on 3 Health and safety . CP02, CP01 and CP05 Environmental safety and conducted training on Health every month for Environmental safety and new workers Health, carried out the programme of Prevention HIV training course. . All of contractors have plan for HIV prevention training. CP05 has organized only one training
PAGE 70 - 323 Conclusions on-site Comments and No visit and Current Status Conclusion recommendations
course on this subject in this month. . All contractors do dust mitigation impacts measures so well. Solid waste management is good too, except waste soil spills out public road with waste water sometimes . The drainage channels (ditch) in Depot has not caused negative impact . Supply the cover- plates for all . Waste water (mud, Benton) of discharged holes construction works at sites of CP01 was collected in the hole . The drainage channels withsize: 1.3mx1.3mx1m, this at Depot is remained in waste water from construction good use is pumped into a tank, and then, . Wastewater, waste soil Drainage and water 4 transferred out of the must be transferred out quality control construction site by site by specialized Environmental company.CP01, tools and met CP02 and CP05 setup the Vietnamese standards mobile toilets with capacity is . Hazardous waste 3m3, this domestic waste water should be observed is transferred out site and documented. construction site by Environmental service company. . Should ask DOT for . The new fence of Depot makes installing more traffic the wide of public road, Tay Tuu sign warning board St, gets narrower. about narrow road, limit . But sometime waste water speed to prevent traffic Traffic and environment 5 spills/leaks out the public road accidents status on the public road from the site of CP01 on Ho . Cleaning public road Tung Mau, Xuan Thuy St. And it and outside of fence by also makes outside of fence too watering right after dirty make the fence be dirty.
PAGE 71 - 323 1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 11 June 2015
Time
Location Kieu Mai location
Participant Ms. Hoang Lan Anh – Environment expert
Ms. Nguyen Thi Lap Thu – Resettlement expert
(Interview by a phone call with relative of Ms. Nguyen Thi Hong Nhung – a casualty of the accident at CP01 on May 12, 2015 – Mobile 0948616268)
03 interviews with residents, whom have land been cleared for Depot construction on Jan 2015 (who sells ice/hot-tea at Nhon intersection, and households affected by depreciation of underground cable at Kieu Mai location (The host Nguyen Duc Lan and her neighbour).
2. Summary of the recommendations
Conclusions on site visit No Current Status Comments and Conclusion and recommendations
Generally, Contractors’ GRMs are - Contractor has took care the casualty right after the accepted by the affected people accident. and the complainers with the - Compensation agreement based on ideas and agreement of keeping secret expectation of the both parties, not depend on legislative content 1 documents. - Ms. Nhung’s health is stable at present. She has recovered. - The two parties compromised to keep secret the compensation. It’s a civil agreement
Households/ people who be - Households, whom have land been cleared for forced resettlement or whose construction, moved. They have not been arranged new houses are in clearance area accommodation. They shall be supported 3 – months’ rent are not satisfied with the level house money. of compensation. The reason is - The road 70 was narrowed after site clearance, from that their payment are lower Nhon cross-road turning into Depot, difficult for road uses the market prices. People 2 observe. There was not any accidents happened until always complain that the now. compensation is not enough for - Trucks, transport materials were covered against dust them. and falling down. So that, negotiation and - Compensation for removing house of the residents is information disclosure are 2 inadequate, unit cost 550.000đ/m2 is low, it accounts for tools should be focused and only 61% of actual price in present market. It is improved unfavourable to the residents.
PAGE 72 - 323 1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 18 and 23 June 2015 (MRB carried out investigation, counting and surveying on properties (land and house) of affected households at Cua Nam ward, Hoan Kiem district)
Time 08:00 am
Location No.48 Phan Boi Chau Str, Hoan Kiem, Hanoi.
Participant Mr. Nguyen Lam Binh, Vice director of PMU1 – MRB
Mr. Vu Duc Chinh, Pham Tien Vu–Team leader of supporting technical group – PMU1
Mr. Truong Chi Tai, Nguyen Tuan Dung, Pham Tien Luong – Technical group – PMU1
Ms. Hoang Lan Anh – Environmental expert
Ms. Mai Chi – Resettlement expert
Mr. Pham Thanh Tung – cadastral engineer, belongs to Land administration department of Cua Nam People’s committee
Mr. Hoang Nhu Huyen - Chairman of Cua Nam Fatherland front
Mr. Vu Van Hung – Leader of population group No26
Representative of affected people/households who will be lost a part or whole their house because they are on area of the station No.12. (10 persons from the population group No.26 and from the Railway dormitory)
2. Summary of the recommendations
Conclusions on site visit and Comments and No Current Status recommendations Conclusion
- GRM and compensation and resettlement issues: Wards/Districts/Hanoi People committee are the places where The reception division government officers receive and record the claims. They are under Hanoi People’s also a official information source for people about this project. committee is the place That’s the reason this unit is not put under MRB. Hanoi People’s receiving and record the committee is a big Employer. claims. - MRB supplied handbooks with general information about The affected people are 1 project but those who have to resettle are not interested. The lacking information. most important thing with the affected people who must remove their houses is compensation and resettlement issues, with the MRB should disclosure residents not move is safety and environmental impacts, environmental information especially from underground activities. The most important including EIA as well as thing of the residents is environment factors, especially safe applicable policies. factors, - The affected people have not seen or read EIA report
PAGE 73 - 323 Conclusions on site visit and Comments and No Current Status recommendations Conclusion
- Compensation policy is the most expected to know soon by Negotiation and disclosure those who have to resettle. information are 2 useful - Official information is important thing tools. - MRB website needs updated
- Residents receive information from Press and Ward PC directly. - Has received project’s information on site 18 June 2015: 2 interviews with clearance from August leader of resident group 26, quarter 2014. Has preliminary 6 (Mr. Vu Duc Hung), Cua Nam information on progress, ward, and President of Cua Nam but until now (June 18, Fatherland Front (Mr. Hoang Nhu 2015) works has been 2 Huyen) and 5 residents at quarter carried out. It was too 6, group 26 (Mr. Nguyen Gia Linh, long, affected the life of Mr. Nguyen Gia Lich, Mr. Le Van community. Cuong, Ms. Dinh Thi Kim Anh, Mr. Compensation policy for Tuan) Cua Nam ward has not been prepared. - Anyway, all households must leave, move for resettlement to build Metro project
23 June 2015: 3 interviews with - Environmental residents at Railway dormitory (Mr. information on noise, Tran Quang Then, Mr. Hai, Mr. vibration and Hung) ofCua Nam ward and some underground works customers in the Pho shop (107 (drainage system, Tran Hung Dao). electric cables, and telecommunications) is not disseminate in details to residents. - Received the handbook about this Metro project (information project) - Residents receive project’s information through meetings, Ward PC, Press. - Arranged 3-4 communications with residents to inform documentation procedures. There is still
PAGE 74 - 323 Conclusions on site visit and Comments and No Current Status recommendations Conclusion
no complaint on compensation policy. There are some residents want to quickly receive compensation, but the others don’t want to move, because they have a good business. - Cua Nam Ward PC, PMU and affected people actively response in counting phases. - Applicable policies should be publicized to all levels.
PAGE 75 - 323 ANNEX 2a. MONTHLY ENVIRONMENTAL MONITORING RECORD FOR JAN. 2015
1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 28 January 2015
Time 09:00 am
Location The Depot site, Viaduct area
Participant Ms. Le Thi Huong – Environmental Specialist Mr. Nguyen Van Thang - HSE Department of Daelim Mr. Nghiem Xuan Anh – HSE Department of Posco Mr. Nguyen Van Viet – HSE Department of Hancorp
2. Construction activities at the Depot site and viaduct section CP 05: CP05 is pile pressing for No 6 building, No 8 building and No7 building. Currently, CP05 is co- operating with subcontractor construction of foundations for No4 and No15 buildings at the Depot site CP 04: CP04: is fencing this area to prepare for construction work CP02: CP02 has fenced 8/8 stations (from S1 to S8), proceeding with about 87.5% quantity of bored piles (560/640 piles). In which S1, S2, S3, S4, S5, S6 and S7 have completed for piles and proceeded with concreting CP01: CP01 has fenced 7/50 pavilions from Nhon to Ha Pagoda, CP02 has mobilized 7 equipment rigs to prepare for pile drilling. 3. Existing equipment at the Construction site CP 05: 05 piling machines at the Depot site CP 04: No machine CP02: (Table below)
No Machines S1 S2 S3 S4 S5 S6 S7 Machine pressing 1 1 1 1 steel piling 2 Welding machine 1 1 1 1 1 2 1 3 Cutting machine 1
PAGE 76 - 323 Steel bender 4 2 machine 5 Bored pile machine 1 6 Crane truck 1 1 1 7 Excavator machine 1 2 2 1 1 1 8 Core test machine 1 1 1 9 Sonic test machine 1
CP01: (Table below)
Construction sites Construction works Machines
- Drilling for Pile - Crawler Cranes - Shovel - standing - Welding Access line, - Steel Cutting Machine MC 01D - Bending machine - Submersible Pumps MC 02D - Drilling, finished pouring - Screeners sand Nối P35 - P40-48 concrete pile experiments - Generators - Mobilizing machinery P40-P48, - Tank water - Drill testing of concrete piles P79-P91, - Tank contains Benton - Drill testing soil samples - Tank containing waste P129-P131, - Quality test loads - Blender Benton P123-P136, - Unloading experiments - Pump suction bottom - Drilling piles depot P137-P143, - Container VP P151-P154, - Container Cleaning P256-P261 - Drilling experiments - Compressors - Machine crane wheel - Generators - Geological Drilling
4. Number works at site CP05: 26 workers, CP04: 4-5 workers CP02: (Table below)
No Works S1 S2 S3 S4 S5 S6 S7 1 Engineers 2 4 4 2 2 4 2 2 Workers 30 30 25 5 5 20 5 3 Security guards 4 4 4 2 2 4 2
PAGE 77 - 323 4 Cleaning ladies 2 2 2
CP01: (Table below)
Construction Cleaning No Engineers Workers Security guards sites ladies 1 Daelim staffs 33 5 0 0 2 Depot 8 1 27 0 3 MC 01 D 2 0 3 0 4 P10 - P13 2 1 8 0 5 P15 – P21 2 1 6 2 6 P30 - P34 4 2 28 2 7 P35 – P48 13 5 53 4 8 MC 02D 1 0 3 0 9 P79 – P91 8 2 28 4 10 MC 03D 1 0 3 0 11 P129 – P131 10 2 30 2 12 P132 – P136 2 1 6 0 13 P137 – P143 1 0 6 4 14 P144 – 150 3 1 6 2 15 P151 –P154 5 1 28 2 16 P243 0 0 0 2 17 P244 –P 247 2 1 6 0 18 P256 –P261 1 0 7 4 19 P262 -P266 3 2 10 0 20 P267-P271 3 3 14 0 21 P284-P291 1 1 10 0 22 P292 – P298 10 3 42 4 23 P313 1 0 3 0 24 P334 1 0 3 0 25 P362 1 0 3 0
The weather: Cold weather , the weather is suitable for working on the site. 5. Summary of the recommendations
CP04: is fencing this area to prepare for construction work in next month. CP05 has completed pile pressing for 4, 7, 15, 21a, 21b, 23, 27 and OCC buildings, CP05 is pile pressing for No6 building (46,2%), No8 building (11,97%) and No7 building (33,8%).
PAGE 78 - 323 Currently, CP05 is co-operating with subcontractor (Hancorp PMC) in the excavation of foundations for buildings No4 and No15 at the Depot site CP02 has fenced 8/8 stations (from S1 to S8), proceeding with about 87.5% quantity of bored piles (560/640 piles). In which S1, S2, S3, S4, S5, S6 and S7 have completed for piles and proceeded with concreting. CP01 has fenced 7/50 pavilions from Nhon to Ha Pagoda, CP02 has mobilized 7 equipment rigs to prepare for pile drilling.
Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels The remaining problems on compliance with measures to reduce environmental impacts in last month report was fixed and repaired in this report. CP04: fencing this area to prepare for construction work on clean land that has just hand over from 22-27/1/2015. CP01 should Makeshift site office is changed in to materials storage at urgently update the the Depot site comments of ADB then submit to CP05: Currently, CP05 is co-operating with subcontractor Systra and MRB (Hancorp PMC) in the excavation of foundations for buildings No4 and No15 and pile pressing for building No6, CP02 is waiting for 8 and 17 at the Depot site. the approval of Donors for CP01 has fenced 7/50 pavilions from Nhon to Ha Pagoda, 1 environmental 2-3 CP02 has mobilized 7 equipment rigs to prepare for pile management Plan drilling. (and update if CP02 has submitted the environmental monitoring report requested) to Systra for final approval. Machines 24 hour security manning at entrance gate damaged in the construction site CP01 and CP02 is very good cooperation in complying with were timely repair measures to minimize environmental impact during by contractors construction at viaduct CP01 and CP04 and CP05 is very good cooperation in complying with measures to minimize environmental impact during construction at Depot site
. Cleanness of construction sites are very clean . Solid waste is collected . CP01, CP02 and CP05 offices has . Mud conducted waste bins (Bentonite) by carrying out . CP01, CP02 and bored pile at 2 Solid waste & sanitation CP05: prepared waste 2 stations. Mud bins for can, bottle and stored in to plastic specially box . Only in 1/2015 and transferred contractors CP01 has in to disposal transferred 20 m3 of site every night waste and 3.332 m3 sediment and soil
PAGE 79 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
. CP01, CP02 and Construction CP05 has Health contractors should Department at the continue to construction sites conduct a training 3 Health and safety . CP02, CP01 and on Environmental 2 CP05 conducted a safety and Health training on every month for Environmental safety new workers and Health
. The drainage channels (ditch) has not caused negative impact . Waste water of construction works at sites of CP01 included: water containing mud, Benton was collected in a hole, the hole wide 1.3mx1.3mx1m, this . The drainage construction waste channels (ditch) water is pumped in to were dredged waste water tank, and by Vinaconex then, transferred out . Construction Drainage and water quality of the construction site 4 wastewater was 3 control by Environmental transferred out company. site by . CP01 and CP02 setup specialized the toilet container with tools and meet capacity is 3 m3, this standards domestic waste water Vietnam. is transferred out site construction site by Environmental company. . Materials are transferred in to and construction waste are transferred out site at night The contractor needs to: . CP01 is waiting for the approval of Donors for environmental management Plan (and update if 5 Conclusion of visit requested) . CP05 should more often carry out the training on Environmental and safety management for new workers
PAGE 80 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
. CP01, CP02, CP04, and CP05 should strictly comply with environmental impact mitigation measures as EMP required . CP01, CP04 and CP05 should be cooperated to ensure that no conflict occurs. . CP01 and CP02 should pay attention into traffic jam on highway 32
* Mitigation Effectiveness Rating Criteria (Indicative examples) 1. Very good (all required mitigations implemented) 2. Good (the majority of required mitigations implemented) 3. Fair (some mitigations implemented) 4. Poor (little mitigation implemented) 5. Very poor (very little mitigation implemented) NA Not Applicable
PAGE 81 - 323 ANNEX 2b. MONTHLY ENVIRONMENTAL MONITORING RECORD FOR FEB. 2015
1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 25 February 2015
Time 09:00 am
Location The Depot site, Viaduct area
Participant Ms. Le Thi Huong – Environmental Specialist Mr. Nguyen Van Thang - HSE Department of Daelim Mr. Nghiem Xuan Anh – HSE Department of Posco Mr. Nguyen Van Viet – HSE Department of Hancorp
2. Construction activities at the Depot site and viaduct section CP 05: CP05 has completed the pilling works at 4, 7, 15, 21a, 21b, 23, 27, OCC, . Currently is under progress on 6, 8, 9, 10, 11 and preparing on the foundation of building area No15 and No 4 at the Depot site CP 04: CP04 has completed the fencing the clearance land (1.3ha) on the Depot site CP02: CP02 has completed the pilings works in 7/8 stations excepting station No.8, currently under is constructing structure in station No1 to No5 and pilling test in station No6 and No7 CP01: CP01 has fenced P10-P13 pavilions and is progressing on the bored piles item in Ram, P35- P48, P79-P91, P292-P298 and P79-P91 pavilions 3. Existing equipment at the Construction site CP 05: 05 piling machines at the Depot site CP 04: No machine CP02: (Table below)
No Machines S1 S2 S3 S4 S5 S6 S7 Machine pressing 1 1 1 1 steel piling 2 Welding machine 1 1 1 1 1 1 1 3 Cutting machine Steel bender 4 machine
PAGE 82 - 323 5 Bored pile machine 6 Crane truck 1 1 7 Excavator machine 1 2 2 1 1 8 Core test machine 1 1 1 1 9 Sonic test machine 1 1
CP01: (Table below)
Construction sites Construction works Machines
- Drilling for Pile - Crawler Cranes - Shovel - standing Access line, - Welding - Steel Cutting Machine P15-P21 (CO 01) - Bending machine MC 01D - Submersible Pumps - Drilling, finished pouring MC 02D - Screeners sand concrete pile experiments - Generators P35 - P40-48 - Mobilizing machinery - Tank water P40-P48, - Drill testing of concrete piles - Tank contains Benton - Drill testing soil samples P79-P91, - Tank containing waste - Quality test loads P129-P131, - Blender Benton - Unloading experiments - Pump suction bottom P123-P136, - Drilling piles depot - Container VP P137-P143, - Container Cleaning P151-P154, - Drilling experiments P256-P261 - Compressors - Machine crane wheel - Generators - Geological Drilling
4. Number works at site CP05: 26 workers, CP04: 7-10 workers CP02: (Table below)
No Works S1 S2 S3 S4 S5 S6 S7 1 Engineers 5 5 4 3 2 2 2 2 Workers 30 30 25 15 5 5 5 3 Security guards 4 4 4 4 2 2 2 4 Cleaning ladies 2 2 2 2
PAGE 83 - 323 CP01: (Table below)
Construction Cleaning No Engineers Workers Security guards sites ladies 1 DLM site engineer 33 5 0 0 2 Depot 8 1 27 0 3 P10 - P13 2 1 8 0 4 P15 – P21 7 1 17 2 5 P30 - P34 4 2 24 2 6 P35 – P48 7 2 25 4 7 P79 – P91 6 4 18 4 8 P129 – P131 2 0 4 0 9 P132 – P136 2 1 6 2 10 P137 – P143 2 1 6 4 11 P144 – 150 4 1 6 2 12 P151 –P154 2 1 5 2 13 P244 –P 247 2 1 6 0 14 P256 –P266 0 0 0 2 15 P284-P291 1 0 4 2
The weather: Cold weather. The weather is suitable for working on the site. 5. Summary of the recommendations
CP04: has completed the fencing the clearance land (1.3ha) on the Depot site. CP05 has completed the pilling works at 4, 7, 15, 21a, 21b, 23, 27, OCC. Currently is under progress on 6, 8, 9, 10, 11 and preparing on the foundation of building area No15 and No 4 at the Depot site. CP02 has completed the pilings works in 7/8 stations excepting station No.8, currently under is constructing structure in station No1 to No5 and pilling test in station No6 and No7. CP01 has fenced P10-P13 pavilions and is progressing on the bored piles item in Ram, P35- P48, P79-P91, P292-P298 and P79-P91 pavilions.
Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
The remaining problems on compliance with measures to CP01 should reduce environmental impacts in last month report was urgently update the fixed and repaired in this report. comments of ADB then submit to 1 CP04: completed the fencing work on clean land to prepare 2-3 Systra and MRB for construction work on it CP02 is waiting for CP05: Currently, CP05 is co-operating with subcontractor the approval of (Hancorp PMC) in the excavation of foundations for Donors for
PAGE 84 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels buildings No4 and No15 and pile pressing for building No environmental 6, 8, 9, 10, 117 at the Depot site. management Plan CP01 has fenced P10-P13 pavilions and is progressing on (and update if the bored piles item in Ram, P35-P48, P79-P91, P292- requested) P298 and P79-P91 pavilions. Machines CP02 has completed the pilings works in 7/8 stations damaged in the excepting station No.8, currently under is constructing construction site structure in station No1 to No5 and pilling test in station were timely repair No6 and No7 by contractors 24 hour security manning at entrance gate CP01 and CP02 is very good cooperation in complying with measures to minimize environmental impact during construction at viaduct CP01 and CP04 and CP05 is very good cooperation in complying with measures to minimize environmental impact during construction at Depot site
. Cleanness of construction sites are very clean . CP01, CP02 and CP05 offices has . Solid waste is waste bins collected . CP01, CP02 and . Mud conducted CP05: prepared waste (Bentonite) by bins for can, bottle and carrying out 2 Solid waste & sanitation plastic bored pile at 2 stations. Mud . CP05 has not stored in to prepared construction specially box waste bins at the and transferred Depot site in to disposal . Only in 2/2015 site every night contractors CP01 has transferred 16m3 of waste and 1,665.2 m3 sediment and soil
. CP01, CP02 and CP05 has Health Construction Department at the contractors should construction sites continue to conduct a training . CP02, CP01 and 3 Health and safety on Environmental 2 CP05 should more safety and Health often conducted a training on every month for Environmental safety new workers and Health
PAGE 85 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
. The drainage channels (ditch) has not caused negative impact . Waste water of construction works at sites of CP01 included: water containing mud, Benton was collected in a hole, the hole wide 1.3mx1.3mx1m, this . The drainage construction waste channels (ditch) water is pumped in to were dredged waste water tank, and by Vinaconex then, transferred out of . Construction Drainage and water quality the construction site by 4 wastewater was 3 control Environmental transferred out company. site by . CP01 and CP02 setup specialized the toilet container with tools and meet capacity is 3 m3, this standards domestic waste water Vietnam. is transferred out site construction site by Environmental company. . Materials are transferred in to and construction waste are transferred out site at night The contractor needs to: . CP01 is waiting for the approval of Donors for environmental management Plan (and update if requested) . CP05 should be urgently carried out the training on Environmental and safety management for new workers . CP01, CP02, CP04, and CP05 should strictly comply 5 Conclusion of visit with environmental impact mitigation measures as EMP required . CP05 should prepare construction waste bin for construction site. . CP01, CP04 and CP05 should be cooperated to ensure that no conflict occurs. . CP01 and CP02 should pay attention into traffic jam on highway 32
* Mitigation Effectiveness Rating Criteria (Indicative examples)
PAGE 86 - 323 1. Very good (all required mitigations implemented) 2. Good (the majority of required mitigations implemented) 3. Fair (some mitigations implemented) 4. Poor (little mitigation implemented) 5. Very poor (very little mitigation implemented) NA Not Applicable
PAGE 87 - 323 ANNEX 2c. MONTHLY ENVIRONMENTAL MONITORING RECORD FOR MAR. 2015
1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 23 March 2015
Time 09:00 am
Location The Depot site, Viaduct area
Participant Ms. Le Thi Huong – Environmental Specialist Mr. Nguyen Van Thang - HSE Department of Daelim Mr. Nghiem Xuan Anh – HSE Department of Posco Mr. Nguyen Van Viet – HSE Department of Hancorp
2. Construction activities at the Depot site and viaduct section CP 05: The contractor of CP05 has completed with pile construction of 8/13 building, permanent pile has completed 103,542m/194,802m, permanent pile pressing has completed 81,462m/194,802m and preparing on the foundation of building area No15 and No 4 at the Depot site. CP 04: MRB has handed over land to Contractor of CP04 (about 1.3 ha), and remaining items are being carried out. CP02: The contractor of CP02 has completed the pile work from S1 to S7 (560/640 piles), 18/56 foundations of steel sheet pile pressing and excavation of foundation structure has been constructed, 11/56 pedestal equivalent and 4.5/64 piles have been completed. CP01: The contractor of CP01 has fenced 10 zones along the line, has mobilized about 7 boring machines, and has completed 233/1293 bored piles. 3. Existing equipment at the Construction site CP 05: 05 piling machines at the Depot site CP 04: No machine CP02: (Table below)
No Machines S1 S2 S3 S4 S5 S6 S7 S8 Machine pressing 1 1 1 1 1 1 1 1 steel piling 2 Welding machine 2
PAGE 88 - 323 3 Cutting machine Steel bender 4 machine 5 Bored pile machine 1 6 Crane truck 1 1 1 1 1 1 1 7 Excavator machine 1 2 2 1 1 1 1 8 Core test machine 9 Sonic test machine
CP01: (Table below)
Construction sites Construction works Machines
- Drilling for Pile - Crawler Cranes Access line, - Shovel - standing P10-P13 - Welding P15-P21 - Steel Cutting Machine - Bending machine MC 01D - Drilling, finished pouring - Submersible Pumps MC 02D - concrete pile experiments - Screeners sand P30-P34 - Mobilizing machinery - Generators P35 - P48 - Drill testing of concrete piles - Tank water P79-P91, - Drill testing soil samples - Tank contains Benton P129-P131, - Quality test loads - Tank containing waste P132-P136, - Unloading experiments - Blender Benton P137-P143, - Drilling piles depot - Pump suction bottom P144-P150, - Grouting tube sonic - Container VP P151-P154, - Press Piles - Container Cleaning P143-P147, - Concrete Lining - Drilling experiments P256-P261 - Compressors P284-P291 - Machine crane wheel P292-P298 - Generators - Geological Drilling - Crane wheel
4. Number works at site CP05: 26 workers, CP04: 7-10 workers CP02: (Table below)
No Works S1 S2 S3 S4 S5 S6 S7 S8 1 Engineers 3 3 4 3 2 2 2 2 2 Workers 25 25 25 15 15 10 5 10
PAGE 89 - 323 3 Security guards 4 4 4 4 4 2 2 2 4 Cleaning ladies 2 2 2 2
CP01: (Table below)
Construction Cleaning No Engineers Workers Security guards sites ladies 1 DLM site engineer 33 5 0 0 2 Depot 2 0 4 0 3 P10 - P13 0 0 0 0 4 P15 – P21 6 2 20 2 5 P30 - P34 5 1 26 2 6 P35 – P48 5 1 15 6 7 P79 – P91 6 2 24 4 8 P95 – P105 2 1 6 0 9 P129 – P131 0 0 0 0 10 P132 – P136 3 1 6 2 11 P137 – P143 12 2 32 4 12 P144 – 150 4 2 22 2 13 P151 –P154 0 0 0 2 14 P243 –P247 2 0 2 0 15 P256 –P266 3 2 20 4 16 P267 –P271 0 0 0 0 17 P284-P291 4 2 28 4 18 P292 –P298 5 2 27 4
The weather: Sunny, someday was rainy per month 5. Summary of the recommendations
Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
The remaining problems on compliance with measures to CP01 should reduce environmental impacts in last month report was urgently update the fixed and repaired in this report. comments of ADB then submit to At the Depot site: Systra and MRB 1 - 24 hour security manning at entrance gate 2-3 CP02 is waiting for - CP01 and CP04 and CP05 is very good the approval of cooperation in complying with measures to Donors for minimize environmental impact during environmental construction at Depot site management Plan
PAGE 90 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels - Garbage clean (and update if - fire extinguisher installed at site requested) At the viaduct area site: Machines - CP01 and CP02 is very good cooperation in damaged in the complying with measures to minimize construction site environmental impact during construction at were timely repair viaduct by contractors - Fire extinguisher installed at site - Garbage clean . Solid waste is collected
. Cleanness of . Mud conducted construction sites are (Bentonite) by very clean carrying out bored pile at . CP01, CP02 and stations. Mud CP05 offices has stored in to waste bins specially box . CP01, CP02 and and transferred CP05: prepared waste in to disposal bins for can, bottle and site every night. 2 Solid waste & sanitation plastic However, To 2 reduce the . CP05 has not noise generated prepared construction by project waste bins at the vehicles/trucks Depot site during night, . Only in 3/2015 Contractors contractors CP01 has should propose transferred 22 m3 of drivers during waste and 3.,141.1 m3 the loading of sediment and soil materials or waste need to turn off the machine
. CP01, CP02 and CP05 has Health Construction Department at the contractors should construction sites continue to conduct a training . CP02, CP01 and 3 Health and safety on Environmental 2 CP05 should more safety and Health often conducted a training on every month for Environmental safety new workers and Health
. The drainage . The drainage channels Drainage and water quality channels (ditch) 4 (ditch) has not caused 3 control were dredged negative impact by Vinaconex
PAGE 91 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
. Waste water of . Construction construction works at wastewater was sites of CP01 included: transferred out water containing mud, site by Benton was collected specialized in a hole, the hole wide tools and meet 1.3mx1.3mx1m, this standards construction waste Vietnam. water is pumped in to waste water tank, and then, transferred out of the construction site by Environmental company. . CP01 and CP02 setup the toilet container with capacity is 3m3, this domestic waste water is transferred out site construction site by Environmental company. . Materials are transferred in to and construction waste are transferred out site at night The contractor needs to: . CP01 is waiting for the approval of Donors for environmental management Plan (and update if requested) . CP05 should be urgently carried out the training on Environmental and safety management for new workers . CP01, CP02, CP04, and CP05 should strictly comply with environmental impact mitigation measures as EMP required 5 Conclusion of visit . CP05 should prepare construction waste bin for construction site. . CP01, CP04 and CP05 should be cooperated to ensure that no conflict occurs. . CP01 and CP02 should pay attention into traffic jam on highway 32 . To reduce the noise generated by project vehicles/trucks during night, Contractors should propose drivers during the loading of materials or waste need to turn off the machine
* Mitigation Effectiveness Rating Criteria (Indicative examples)
PAGE 92 - 323 1. Very good (all required mitigations implemented) 2. Good (the majority of required mitigations implemented) 3. Fair (some mitigations implemented) 4. Poor (little mitigation implemented) 5. Very poor (very little mitigation implemented) NA Not Applicable
PAGE 93 - 323 ANNEX 2d. MONTHLY ENVIRONMENTAL MONITORING RECORD FOR APR. 2015
1. Introduction
Project HANOI PILOT URBAN RAILWAY LINE NO. 3 (NHON – HANOI RAILWAY STATION)
Date 25 25 April 2015
Time 09:00 am
Location The Depot site, Viaduct area
Participant Ms. Le ThiHuong – Environmental Specialist Mr. Nguyen Van Thang - HSE Department of Daelim Mr. NghiemXuanAnh – HSE Department of Posco Mr. Nguyen Van Viet – HSE Department of Hancorp
2. Construction activities at the Depot site and viaduct section CP 05: CP 04: Contractor of CP04 (about 1.3 ha that is additional works) and planned newly handed over land on 15th April 2015, but at the end of reported month, this work is pending. CP02: The contractor of CP02 has completed the pile work from S1 to S7 (560/640 piles), 30/56 foundations of steel sheet pile pressing and excavation of foundation structure has been constructed, 23/56 pedestal equivalent and 21/64 pilling caps have been completed. CP01: The contractor of CP01 has mobilized about 7 boring machines, and has completed 318/1293 bored piles, 4 pressing piles and 4/270 pile cap concrete casting. Additional works in April that 275m fences are being installed and created 300m wall to prevent water. 3. Existing equipment at the Construction site CP 05: 04 piling machines at the Depot site: ZYJ 320B, ZYJ 360B, JVY420A and ZYJ420 CP 04: No machine CP02: (Table below)
No Machines S1 S2 S3 S4 S5 S6 S7 S8 Machine pressing 1 1 1 1 1 1 1 1 steel piling 2 Welding machine 1 1 2 1 1 1 1 3 Cutting machine
4 Steel bender
PAGE 94 - 323 machine 5 Bored pile machine 1 6 Crane truck 1 1 1 1 1 1 1 7 Excavator machine 1 2 2 1 1 1 1 8 Core test machine 1 1 1 1 9 Sonic test machine 1 1
CP01: (Table below)
Construction sites Construction works Machines
- Drilling for Pile - Crawler Cranes Access line, - Shovel - standing P10-P13 - Welding - Steel Cutting Machine P15-P21 - Drilling, finished pouring - Bending machine MC 01D - concrete pile experiments - Submersible Pumps MC 02D - Mobilizing machinery - Screeners sand P30-P34 - Drill testing of concrete piles - Generators P35 - P48 - Drill testing soil samples - Tank water P79-P91, - Quality test loads - Tank contains Benton P129-P131, - Unloading experiments - Tank containing waste P132-P136, - Drilling piles depot - Blender Benton P137-P143, - Grouting tube sonic - Pump suction bottom P144-P150, - Press Piles - Container VP P151-P154, - Concrete Lining - Container Cleaning P143-P147, - Created 300m wall to - Drilling experiments P256-P261 prevent water - Compressors P284-P291 - Machine crane wheel P256-P261 - Generators - Geological Drilling - Crane wheel
4. Number works at site CP05: 48 workers, CP04: 1-2 workers CP02: (Table below)
No Works S1 S2 S3 S4 S5 S6 S7 S8 1 Engineers 3 3 4 3 2 2 2 2 2 Workers 25 25 25 15 15 10 5 10 3 Security guards 4 4 4 4 4 2 2 2
PAGE 95 - 323 4 Cleaning ladies 2 2 2 2
CP01: (Table below)
Cleaning No Construction sites Engineers Workers Security guards ladies 1 DLM site engineer 37 6 0 0 2 Depot 4 (1) 2 (0) 29 (6) 0 3 P15 – P21 (CO 01) 4 1 20 2 4 P30 - P34 (CO 02) 4 2 14 3 5 P35 – P48 1 0 6 6 6 P49-P70 1 1 5 2 7 P79 – P91 5 2 20 2 8 P98 – P105 7 2 30 (23) 2 9 P114-120 2 0 5 2 10 P129 – P131 0 0 0 0 11 P132 – P143 11 2 35 6 12 P144 – 150 6 1 20 (12) 2 13 P163 – 167 1 1 6 0 14 P195 – 202 2 1 6 0 15 P215 – 219 (CO 03) 3 1 12 2 16 P256 –P266 7 2 27 4 17 P284-P291 6 (1) 2 (0) 34 (9) 4 18 P292 – P298 7 4 24 4
The weather: Hot sunny day 5. Summary of the recommendations
Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
The remaining problems on compliance with measures to CP01 should reduce environmental impacts in last month report was urgently update the improved and repaired in this report. comments of ADB At the Depot site: then submit to Systra and MRB 1 24 hour security manning at entrance gate 2-3 CP02 is waiting for - Spraying water on the road in hot sunny day the approval of - Waste cleanup Donors for - Fire extinguisher installed at site environmental - The first aid box management Plan
PAGE 96 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels - Toilets are clean (and update if At the viaduct area site: requested) - CP01 and CP02 is very good cooperation in Machines complying with measures to minimize damaged in the environmental impact during construction at construction site viaduct were timely repair by contractors - The first aid box - Toilets are clean
. Solid waste is collected . Mud conducted (Bentonite) by carrying out . Cleanness of bored pile at construction sites are stations. Mud very clean stored in to specially box . CP01, CP02 and and transferred CP05 offices has in to disposal waste bins site every night. CP05 has not prepared 2 Solid waste & sanitation However, To 2 construction waste reduce the bins at the Depot site noise generated by project . Only in 4/2015 vehicles/trucks contractors CP01 has during night, transferred 22m3 of Contractors waste and 5347m3 should propose sediment and soil drivers during the loading of materials or waste need to turn off the machine
. CP01, CP02 and CP05 has Health Construction Department at the contractors should construction sites continue to conduct a training . CP02, CP01 and 3 Health and safety on Environmental 2 CP05 should more safety and Health often conducted a training on every month for Environmental safety new workers and Health
. The drainage channels . The drainage Drainage and water quality (ditch) has not caused channels (ditch) 4 3 control negative impact were dredged . Waste water of by Vinaconex
PAGE 97 - 323 Conclusions on site visit Comments and Current No Current Status and recommendations Conclusion levels
construction works at . Construction sites of CP01 included: wastewater was water containing mud, transferred out Benton was collected site by in a hole, the hole wide specialized 1.3mx1.3mx1m, this tools and meet construction waste standards water is pumped in to Vietnam. waste water tank, and then, transferred out of the construction site by Environmental company. . CP01 and CP02 setup the toilet container with capacity is 3m3, this domestic waste water is transferred out site construction site by Environmental company. . Materials are transferred in to and construction waste are transferred out site at night The contractor needs to: . CP01 is waiting for the approval of Donors for environmental management Plan (and update if requested) . CP05 should be urgently carried out the training on Environmental and safety management for new workers . CP01, CP02, CP04, and CP05 should strictly comply with environmental impact mitigation measures as EMP required 5 Conclusion of visit . CP05 should prepare construction waste bin for construction site. . CP01, CP04 and CP05 should be cooperated to ensure that no conflict occurs. . CP01 and CP02 should pay attention into traffic jam on highway 32 . To reduce the noise generated by project vehicles/trucks during night, Contractors should propose drivers during the loading of materials or waste need to turn off the machine
* Mitigation Effectiveness Rating Criteria (Indicative examples)
PAGE 98 - 323 1. Very good (all required mitigations implemented) 2. Good (the majority of required mitigations implemented) 3. Fair (some mitigations implemented) 4. Poor (little mitigation implemented) 5. Very poor (very little mitigation implemented) NA Not Applicable
PAGE 99 - 323 ANNEX 3. DIAGRAM OF TAKING SAMPLING LOCATIONS AND THE RESULTS OF ENVIRONMENT MONITORING IN THIS PERIOD
PAGE 100 - 323 ANNEX 3a. DIAGRAM OF TAKING SAMPLING LOCATIONS Notation of samples & Characteristic of locations before August 2014 (MMR26)
Coordinates No Sampling point Sign of sample Location features Longitude Latitude At the Depot site Beginning point of wind direction of Depot (the Station), 1 KXQ1 0576476 2328720 North East, located adjacent to flower field, about 120m Ambient air from surface water collecting lake of depot. In the West of Depot, at main entrance of Depot, 10m in 2 KXQ2 0576087 2328550 eastern from road 70. Surface water taking point, taking at reservoir (circle) 3 Surface water NM1 0576428 2328663 located at Depot site. Underground water point, taking at drilled well at the middle, 4 Ground water NN1A 0576277 2328677 30m on the west to the at Depot site, being used now by workers. 5 NT1 0576254 2328857 Located at the North of Depot, in existing ditches.
Waste water Located at the West of Depot, in the ditch of residential 6 NT2 0576015 2328692 consumption, residential and road junction road 70, outside the depot, opposite the cemetery Nhon port. At the viaduct It was a environmental monitoring point for ambient air at Ambient air 7 KXQ3A 577240 2327676 viaduct, at construction location of S2.
Notation of samples & Characteristic of locations since August 2014 (MMR27) Coordinates Environmental quality No Sampling point Sign of sample Location features Longitude Latitude ranking
At the Depot site
PAGE 101 - 323 Beginning point of wind direction of Depot (the Station), North East, located adjacent to flower field, about 120m from surface water collecting lake of depot. There is no concentration exceed the threshold of hourly average standard. However, almost 1 KXQ1 576517 2328763 concentration of SO2 and NO2 exceeded 2 threshold of daily average standard, at a low level. Equivalent sound level measured at nighttime exceed standard from 1.053 to 1.124 times. Equivalent sound level measured at daytime is lower than Ambient Air standard.
In the West of Depot, at main entrance of Depot, 10m in eastern from road 70. Concentration of CO, SO2, NO2, dust, PM10, TPS, Benzene is exceeded threshold of standard 1 times. Ambient air is 2 KXQ2 0576067 2328589 polluted. Equivalent sound level measured 3 at nighttime exceed standard from 1.15 to 1.18times. Equivalent sound level measured at daytime is lower than standard.
Surface water taking point, taking at reservoir (circle) located at Depot site. Monitoring parameters are below the threshold of Vietnamese Standard 3 Surface water NM1 0576005 2328783 4 08:2008/BTNMT, except concentration of Fe suddenly increased in monitoring month. Total oil and grease is higher than standard at 6.5-21 times (B1) and 2.16-2.5 time (B2).
PAGE 102 - 323 It tends to accumulate to the next monitoring. Underground water point, taking at drilled well at the middle, 30m on the west to the at Depot site. Coliform content in NN1 exceeded standard at >200 time on January 2015, severely polluted. However, this content reduced 170.35 times, in allowable limits (Feb.2015); and at 1.3 times on September 2014. In August, concentration of Mn at NN1 exceeded threshold at 3.1 times; Content of nitrite NO2- of NN1 4 Ground water NN1A 576277 2328677 suddenly increased in June at 1.695 times 5 and September at 1.05 time. Concentration of Mn in February 2015 exceeded standard 1.765 times, it reduced around ½ compare to August 2014
Content of Coliform at NN1, NN2 exceeded standard at 3-4 times in January 2015, however, to the February 2015, bacteria could not been found in samples, that meant the environment cleaned by itself.
Near KXQ1 at the drainage inside the Depot 5 NT1 0576582 2328784 site. Content of coliform exceeded the 4 threshold at 2.6 times.
Waste water NT2 is located at the drainage of resident outside the Depot site, at the cross-road 6 NT2 0575989 2328848 opposite of the Gate of Nhon cemetery. NH4 2 content in NT2, NT3, and NT4 exceeded allowable limit at 3.1-3.82 times, coli form
PAGE 103 - 323 content is higher than the threshold of standard at 92 times.
At station No2 at Viaduct station area – Construction phase
Ambient air sampling Site, at S1 Station, opposite to the gate of Hanoi University of Industry, in front of the house number 56 approximately 5m from the edge of the road 32 to the south. Concentration of SO2, NO2, dust (included PM10 and PM2.5), Pb, 7 KXQ3 0576303 2328173 Benzene at both points KXQ3A and KXQ3 4 is exceeded threshold of standard. Ambient air is polluted mainly by fuel combustion and dust. Equivalent sound level measured at nighttime exceed standard at 1.17 times. Equivalent sound level measured at daytime is lower than standard. Ambien Air Ambient air sampling Site, at S3 Station, approximately 380m from the intersection of the National railway and No. 32 Highway to the west. Concentration of CO, SO2, NO2, dust, Pb, Benzene exceeded threshold of Vietnamese standard. Ambient air is 8 KXQ4 578146 2327319 polluted. Equivalent sound level measured 4 at nighttime exceed standard from 1.263 (October) to 1.276 (August, Sept.) time. Equivalent sound level measured at daytime exceed standard from 1.031 to 1.102 times.
PAGE 104 - 323 Ambient air sampling Site, at S5 Station, opposite to the Military Theatre, on the pavement of Ho Tung Mau Road. Close to the intersection of Ho Tung Mau Street and Le Duc Tho Street. Concentration of CO, SO2, NO2, dust, Pb, Benzene exceeded 9 KXQ5 580367 2326530 threshold the Vietnamese Standard. 3 Ambient is slightly polluted. Equivalent sound level measured at nighttime exceed standard from 1.187 (October) to 1.309 (August, Sept.) time. Equivalent sound level measured at daytime exceed standard from 1.06to 1.131 time
Ambient air sampling Site, at S6 station, opposite to National University, on the pavement of Xuan Thuy road, close to Mai Dich flyover. Concentration of CO, SO2, and NO2 exceeded the threshold of KXQ6 (from 10 581378 2326394 Vietnamese Standard. Ambient air is slightly 3 Oct.2014) contaminated, particularly SO2. Equivalent sound level measured at nighttime exceed standard at 1.187 (October) time. Equivalent sound level measured at daytime exceed standard at 1.06 times.
Ambient air sampling Site, at S8 station, KXQ7 4 11 583472 2325560 opposite to Thu Le zoo, on Kim Ma street.
Sampling site at Cau Giay District’s lake. NM2 3 12 Surface Water 583243 2325884 COD content exceeded standard from 1.2 to 1.43 times (B1); Unqualified B2 in NO2. Content of oil and grease exceeded
PAGE 105 - 323 allowable limit at 7.1 times (B1), 7.5 time (B2). Coli form content is higher than threshold of standard at 4.3 times (B2)
Sampling site located at Thu Le lake, on Kim Ma street. Content of COD is higher than NM3 allowable limit from 1.2 to 1.43 times, oil and 3 13 584022 2325769 grease exceeded standard at 5.5 times (B1), 1.8 times (B2).
Sampling site is selected in a ground water 4 well which supplies for Cau Dien market. Located at the southeast corner of the market, about 60m from 32street to the South.
14 Underground Water NN2 576957 2326921 NH4 is higher than standard at 3 times. Coliform content in NN2 exceeded 3-4 times in January 2015. However, to the February 2015, this content could not been found, it cleaned by itself.
Location of waste water monitoring in S3 4 Station is the collecting point of precipitation and connect to the city drainage. The monitoring site is located in the North West corner of S3 Station, at the edge of No.32 15 Waste water NT3 578160 2327350 Highway. Content of BOD exceeded the threshold of standard at 1.23 times; NH4 content is higher than allowable limit from 3.1 to 3.82 times; Surface-active agent content has sign of increase, nearly reach
PAGE 106 - 323 the maximum level; Content of Coliform exceeded standard at 710 times.
Waste water monitoring at S5 station is the 5 collecting point of precipitation and connect to the city drainage. The monitoring site located in the North West corner of S5 Station, at the edge of Ho Tung Mau street. Content of BOD is higher than allowable 16 NT4 580289 2326568 limit at 1.63 times; NH4 exceeded the threshold of standard from 3.1 to 3.82 times; Surface-active agent content has sign of increase, nearly reach the maximum level; Content of Coliform exceeded standard at 660 times.
PAGE 107 - 323 MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT DEPOT Before August 2014 (Google Earth)
Note: - KXQ1: Ambient air monitoring location 1 (0576476-2328720) - KXQ2: Ambient air monitoring location 2 (0576087-2328550) - NM1: Surface water monitoring location 1 (0576428-2328663) - NN1A: Underground water monitoring location 1 (0576277-2328677)
MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT STATION 2 Before August 2014 (Google Earth)
Note: - KXQ3A: Ambient air monitoring location 3 (577240-2327676)
PAGE 108 - 323 MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT DEPOT From August 2014 (Google Earth)
Note: - KXQ1: Ambient air monitoring location 1 (0576476-2328720) - KXQ2: Ambient air monitoring location 2 (0576087-2328550) - NM1: Surface water monitoring location 1 (0576428-2328663) - NN1A: Underground water monitoring location 1 (0576277-2328677) - NT1: Waste water monitoring location 1 (0576254-2328857) - NT2: Waste water monitoring location 2 (0576015-2328692)
PAGE 109 - 323 MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT STATION 1
Note: - KXQ3: Ambient air monitoring location 3 (576303-2328173)
MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT STATION 3
Note:
- KXQ4: Ambient air monitoring location 4 (578146-2327319)
- NT3: Waste water monitoring location 3 (578160-2327350)
PAGE 110 - 323 MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT STATION 5
Note:
KXQ5: Ambient air monitoring location 5 (580367-2326530)
NT4: Waste water monitoring location 4 (580289-2326568)
MAP OF THE ENVIRONMENTAL MONITORING SAMPLING LOCATIONS AT CAU DIEN MARKET
Note:
NN2: Underground water monitoring location 2 (578957-2326921)
PAGE 111 - 323 ADDITIONAL MONITORING LOCATIONS: STATION 8, NM2 AND NM3 AROUND VIADUCT
February 2015 (Google Earth)
Note:
KXQ7: Ambient air monitoring location 7 (583472-2325560)
NM2: Surface water monitoring location 2 (Cau Giay District Committee) (583243-2325884)
NM3 Surface water monitoring location 3 (Thu Le lake) (584022-2325769)
PAGE 112 - 323 ANNEX 3b. RESULTS OF ENVIRONMENTAL MONITORING IN THIS PERIOD
I. ANALYSIS RESULT AT MONITORING AMBIENT AIR SITE AT DEPOT
DEPOT AREA
1/ KXQ1
Items/N Unit Standard Average value (samples) o QCVN05 Comment
:2013
Date QT Jan. 23, 2015 Feb. 6, 2015
Time S C S C
CO µg/ 30000 (1h) Concentration of CO (every 8h) is below the threshold of 3185.75 3515.75 2670 4486.5 m3 Vietnamese standard. 10.000 (8h)
SO2 µg/ 350(1h) m3 Daily concentration of SO2 exceeded the threshold from 2 to 23 125 (24h) 278.5 287.5 250.5 279.25 times. Hourly average concentration is below the threshold of Vietnamese Standard. 50 (year)
NO2 µg/ 200(1h) m3 Daily concentration of NO2 exceeded the threshold from 1.1 to 1.3 100 (24h) 125,5 131.75 112.5 130.5 times. Hourly average concentration is below the threshold of Vietnamese Standard. Slightly contaminated. 40 (year)
PAGE 113 - 323 O3 200(1h) µg/ Concentration of O3 is below the threshold of Vietnamese 120 (24h) 40.25 48.25 37.75 41 m3 Standard. -
300(1h) Dust/TS µg/ There is no hourly average concentration exceeded the threshold 200 (24h) 160.75 150.5 155.75 155.75 P m3 of Vietnamese Standard. The area is not impacted by dust. 100 (year)
PM10 150 (24h) µg/ There is no daily average concentration exceeded the threshold of 118.5 108 119.75 116.25 m3 Vietnamese Standard 50 (year)
PM2,5 µg/ 50 (24h) There is no daily average concentration exceeded the threshold of 25.75 24.5 24.5 24.75 m3 25 (year) Vietnamese Standard
1,5 (24h) µg/ - - 0.6 0.31 Ambient air is not affected by Pb in this day Pb m3 0,5 (year)
Benzene µg/ 22 - - 18.35 20.05 Ambient air is not affected by benzene in this day m3
Organic µg/ Gasoline - 743.5 860 577.25 593.75 There is no standard for reference. m3 (HC)
Comment Ambient air is not affected, except slightly polluted by. NO2, SO2
PAGE 114 - 323 2/ KXQ2
Unit Standard Average value (samples)
QCVN 05 Comment Items/N :2013 o
Date QT Jan. 23, 2015 Feb. 6, 2015
Time S C S C
CO µg 30000 (1h) Average concentration of CO is not exceeded threshold of /m3 16081.5 17844.25 20788.25 20456.5 Vietnamese Standard, but concentration at 8-hour average value 10.000 (8h) is mostly exceeded the threshold from 1.6 to 2 times.
SO2 µg 350(1h) 3 /m Hourly concentration of SO2 is not exceeded threshold of 125 (24h) 345.75 350 320.5 348.75 Vietnamese Standard 50 (year)
NO2 µg 200(1h) 3 /m Hourly concentration of NO2 is not exceeded threshold of 100 (24h) 170.25 180 151 169 Vietnamese Standard 40 (year)
O3 µg 200(1h) Concentration of O3 is lower than threshold of Vietnamese /m3 70.75 76.5 57.25 68.75 120 (24h) Standard.
PAGE 115 - 323 -
µg 300(1h) 3 Dust/TS /m 200 (24h) 307 339.5 318.25 298.75 Hourly concentration is exceeded from 1 to 1.13 times. P 100 (year)
PM10 µg 150 (24h) Concentration of PM10 is exceeded standard from 1.44 to 1.65 /m3 216.25 248 233 225.25 50 (year) times.
PM2,5 µg 50 (24h) Concentration of PM10 is lower than threshold of Vietnamese /m3 39.25 47.75 43.75 41.25 Standard. 25 (year)
µg 1,5 (24h) /m3 - - 0.52 0.26 Ambient air is not affected by Pb in this day. Pb 0,5 (year)
Benzene µg Ambient air is slightly affected by Benzene in this day, from 1.04 22 - - 23 23.95 /m3 to 1.08 times.
Organic µg gasoline /m3 - 2211.5 2459.75 2611 2631.75 There is no Vietnamese Standard to compare. (HC)
Comment Ambient air is slightly affected by Benzene, TPS, PM10, NO2, SO2.
PAGE 116 - 323 3/ KXQ3A and KXQ3: Measurement point KXQ3A is only used until July then to move to KXQ3 point, S1 station in August 2014.
Items/ Uni Standard Average value (samples) No t QCVN 05 Comment :2013
Date Jan. 23, 2015 Feb. 6, 2015 QT
Time S C S C
CO µg/ 30000 m3 (1h) Concentration of CO is lower than threshold of Vietnamese 12650.75 13694.5 14520 14609 Standard 10.000 (8h)
SO2 µg/ 350(1h) m3 Concentration of SO2 is lower than threshold of Vietnamese 125 (24h) 322.75 342.5 317 335 Standard 50 (year)
NO2 µg/ 200(1h) m3 Concentration of NO2 is lower than threshold of Vietnamese 100 (24h) 159.5 170.5 152.5 158 Standard 40 (year)
O3 200(1h) µg/ Concentration of O3 is lower than threshold of Vietnamese 66 69 57 66.75 m3 Standard 120 (24h)
PAGE 117 - 323 -
300(1h) Average concentration is slightly contaminated. However, in Dust/T µg/ 200 (24h) 310.5 281.75 317 311 comparison with last months, it has significantly reduced, that SP m3 100 meant, watering is effectiveness to limit dust concentration. (year)
PM10 150 (24h) µg/ Daily concentration is higher than standard. PM10 is emitted from 217.25 198.5 216.25 214 m3 fuel gas. 50 (year)
PM2,5 50 (24h) µg/ 46 45 46.5 47.2 Daily concentration is lower than Vietnamese standard m3 25 (year)
Pb µg/ 1,5 (24h) - - 0.71 0.81 Ambient air is not affected by Pb in this day. m3 0,5 (year)
Benze- µg/ Ambient air is affected by Concentration of Benzene at 1.06 to 22 - - 23.8 25.4 ne m3 1.15 times.
Organic µg/ gasoil- - 1884.75 2085.5 2220 2371 There is no Vietnamese Standard to compare. m3 ne (HC)
Comment Ambient air is contaminated by Benzene and PM10. Fuel emission is reason.
PAGE 118 - 323 4/ KXQ4
Items Unit Standard Average value (samples) /No QCVN 05 Comment
:2013
Date Jan. 23, 2015 Feb. 6, 2015 QT
Time S C S C
CO µg/ 30000 (1h) m3 8-hour average concentration of CO is within the threshold of 12965.25 14638.75 13391 14637 10.000 Vietnamese standard. (8h)
SO2 µg/ 350(1h) m3 Hour average concentration of SO2 is within the threshold of 125 (24h) 339 337.75 319 343 Vietnamese standard. 50 (year)
NO2 µg/ 200(1h) m3 100 (24h) 159.75 164.25 146 164 Slightly polluted
40 (year)
O3 200(1h) µg/ Concentration of O3 is lower than threshold of Vietnamese 120 (24h) 62.75 70.5 43.5 43.5 m3 Standard -
PAGE 119 - 323 300(1h) Dust/ µg/ 200 (24h) 239 232.5 248 243.25 Slightly polluted TSP m3 100 (year)
PM10 µg/ 150 (24h) 176.7 161.25 170.75 182.2 Slightly polluted m3 50 (year)
PM2, 50 (24h) µg/ Concentration of PM2,5 is lower than threshold of Vietnamese 5 39.75 40.25 40.7 40 m3 25 (year) Standard
Pb 1,5 (24h) µg/ Daily average concentration of Pb is exceeded threshold at 2.32 0.64 0.57 m3 times on August. 0,5 (year)
Benz µg/ 22 24 24.7 Polluted by Benzene at 1.09 to 1.12 times. ene m3
Orga nic µg/ gasoli - 2198.75 2411.25 2186 2359 There is no Vietnamese Standard to compare. m3 ne (HC)
Comment Ambient air slightly polluted by SO2, NO2, TSP, PM10, Benzene. Concentration of TPS has significantly reduced compare to 2014.
PAGE 120 - 323 5/ KXQ5
Items/ Uni Standard Average value (samples) No t QCVN 05 Comment
:2013
Date Jan. 23, 2015 Feb. 6, 2015 QT
Time S C S C
CO µg/ 30000 (1h) m3 8-hour average concentration of CO is within the threshold of 13187.25 14563 13819 14695 10.000 Vietnamese standard. (8h)
SO2 µg/ 350(1h) m3 Hourly concentration of SO2 is not exceeded threshold of 125 (24h) 329.25 333.5 Vietnamese Standard, but daily concentration is exceeded the threshold from 2.63 to 2.67 times. 50 (year)
NO2 µg/ 200(1h) m3 Concentration of NO2 is higher than standard from 1.58 to 1.67 100 (24h) 69.75 68 times. Slightly polluted. 40 (year)
O3 200(1h) µg/ Concentration of O3 is lower than threshold of Vietnamese 120 (24h) m3 Standard -
PAGE 121 - 323 300(1h) Dust/T µg/ 200 (24h) 279 325.25 302.5 304.5 Slightly contaminated by TSP. SP m3 100 (year)
PM10 µg/ 150 (24h) 209.75 237 213 209.5 Slightly contaminated by PM10. m3 50 (year)
PM2,5 50 (24h) µg/ Concentration of PM2,5 is lower than threshold of Vietnamese 45.75 42.75 46.2 47 m3 25 (year) Standard
Pb 1,5 (24h) µg/ 0.54 0.69 Ambient air is not effected by Pb. m3 0,5 (year)
Benze µg/ 22 23.5 26 Polluted by Benzene from 1.07 to 1.18 times. ne m3
Organi c µg/ gasoli - 1923 2106.5 2596 2868 There is no Vietnamese Standard to compare. m3 ne (HC)
Comment Ambient air is slightly contaminated by Benzene, PM10, TSP, NO2, SO2, CO, however, it is reason can cause cancer.
PAGE 122 - 323 6/ KXQ6
Items Unit Standard Average value (samples) /No QCVN 05 Comment
:2013
Date Jan. 23, 2015 Feb. 6, 2015 QT
Time S C S C
CO µg/ 30000 (1h) m3 10.000 17754.5 19793.25 14325 15489 8-hour average concentration is exceeded threshold. (8h)
SO2 µg/ 350(1h) m3 Daily concentration of SO2 is exceeded standard at 2.6 to 2.8 125 (24h) 351.25 354.25 324 349 times. Slightly polluted. 50 (year)
NO2 µg/ 200(1h) m3 Daily concentration of NO2 is exceeded threshold at 1.53 to 1.76 100 (24h) 173.75 176.5 153 169 times. Slightly polluted. 40 (year)
O3 200(1h) µg/ 120 (24h) 78.5 76.75 59 67.7 No pollution m3 -
PAGE 123 - 323 300(1h) Dust/ µg/ Daily concentration is very slightly exceeded standard. Has sign 200 (24h) 262.75 265.25 284.5 276.2 TSP m3 of pollution. 100 (year)
PM10 µg/ 150 (24h) 174 172.75 177.2 178.5 Slightly polluted. m3 50 (year)
PM2, 50 (24h) µg/ 5 39.75 40 42 40.5 Daily concentration is lower than threshold of standard. m3 25 (year)
1,5 (24h) µg/ 0.46 0.47 Ambient air is not polluted by Pb m3 Pb 0,5 (year)
Benz µg/ 22 25.2 27.3 Ambient air is polluted by Benzene at 1.15 to 1.24 times. ene m3
Orga nic µg/ gasoli - 2585 2721.25 2882 3235 There is no Vietnamese Standard to compare. m3 ne (HC)
Comment Ambient air is severely contaminated by Benzene, PM10, SO2. Daily concentration of CO, SO2, NO2 is exceeded threshold of standard.
PAGE 124 - 323 7/ KXQ7
Items/No Unit Standard Average value (samples)
QCVN 05 Comment
:2013
Date QT Jan. 23, 2015 Feb. 6, 2015
Time S C S C
CO µg/m 30000 (1h) 3 11883 13339 8-hour average concentration is exceeded threshold. 10.000 (8h)
SO2 µg/m 350(1h) 3 Daily concentration of SO2 is exceeded standard at 2.56 to 2.66 times. 125 (24h) 320 333 Slightly polluted. 50 (year)
NO2 µg/m 200(1h) 3 Concentration of NO2 is exceeded threshold at 1.51 to 1.61 times. 100 (24h) 151 161 Slightly polluted. 40 (year)
O3 200(1h) µg/m 120 (24h) 51,7 64,2 Concentration of O3 is lower than threshold of standard. 3 -
PAGE 125 - 323 300(1h) µg/m Dust/TSP 200 (24h) 313,25 293 Hourly concentration is exceeded standard. Slightly polluted. 3 100 (year)
PM10 µg/m 150 (24h) 208,2 181,7 Slightly polluted. 3 50 (year)
PM2,5 50 (24h) µg/m 44,2 41,7 Daily concentration is lower than threshold of standard. 3 25 (year)
Pb 1,5 (24h) µg/m 0,46 0,51 Ambient air is not polluted by Pb 3 0,5 (year)
Benzene µg/m 22 23,1 24,4 Ambient air is not polluted by Benzene. 3
Organic µg/m gasoline - 2043 2337 There is no Vietnamese Standard to compare. 3 (HC)
Comment Concentration of Benzene, PM10, TSP, NO2, SO2, CO is exceeded threshold of standard.
PAGE 126 - 323 II. Results of monitoring for noise and vibration.
1/ Noise
Uni Standard Average value (samples) t QCVN 28 Comment Items/ :2010 No
Date Jan. 23, 2015 Feb. 6, 2015 QT
Unit Day Day aver. Night aver. aver. Night aver. (6am – (9pm- (9pm-6am) (6am – 9pm) 6am) 9pm)
Equiva dB Leq lent daytime: sound 70dB level Leq night- time: 55dB
KXQ1 Leq daytime: Equivalent sound level measured at nighttime exceed standard from 70dB 1.05 to 1.12 times. 62.5 57.9 64.4 61.8 Leq night- Equivalent sound level measured at daytime is lower than standard. time: 55dB
PAGE 127 - 323 KXQ2 Leq daytime: Equivalent sound level measured at nighttime exceed standard from 70dB 1.15 to 1.18 times. 68 63.1 66.7 64.9 Leq night Equivalent sound level measured at daytime is lower than standard. time: 55dB
Leq Equivalent sound level measured at nighttime exceed standard from daytime: 1.265 to 1.358 times. 70dB KXQ3 74.1 69.6 74.6 74.7 Equivalent sound level measured at daytime exceed standard at Leq night 1.058-1.065 times. time: 55dB
KXQ4 Leq Equivalent sound level measured at nighttime exceed standard from daytime: 1.324 to 1.345 times. 70dB 73.8 74 74.4 72.8 Equivalent sound level measured at daytime exceed standard from Leq night 1.054 to 1.063 times. time: 55dB
KXQ5 Leq Equivalent sound level measured at nighttime exceed standard from daytime: 1.245 to 1.31 times. 70dB 74.8 68.5 74.3 73.1 Equivalent sound level measured at daytime exceed standard from Leq night 1.061 to 1.069 times. time: 55dB
KXQ6 Leq Equivalent sound level measured at nighttime exceed standard from daytime: 1.32 to 1.34 times. 70dB 74 73.5 74.3 72.7 Equivalent sound level measured at daytime exceed standard at Leq night 1.057 to 1.061 times. time: 55dB
PAGE 128 - 323 KXQ7 Leq Equivalent sound level measured at nighttime exceed standard at daytime: 1.32 times. 70dB - - 75.4 72.5 Equivalent sound level measured at daytime exceed standard at Leq night 1.08 times. time: 55dB
Comment Equivalent sound level at all monitoring locations have Leq nighttime exceed standard from 2.9 to 19.7 dB.
Leq daytime at KXQ1, KXQ2 is lower than standard, but higher than standard at Leq nighttime from 2.9 to 9.9 dB
Leq daytime from KXQ3 to KXQ7 is exceed threshold of standard from 3.8 to 5.4 dB, and reaches highest level at KXQ7 on Feb.2015. Leq daytime of noise is severely polluted at KXQ3, KXQ4, KXQ6.
Leq nighttime of noise at KXQ3, XQ4, KXQ5, XQ6, KXQ7 is polluted.
Noise pollution is increasing from Depot site into the center of capital.
2/ Vibration
Unit Standard Average value (samples)
QCVN 27 Comment Items/No :2010
Date QT Jan. 23, 2015 Feb. 6, 2015
Vibration Night aver. Night aver. Lva daytime < 75 accelerat dB Day aver. (9pm- Day aver. (9pm- dB ion Lva 6am) 6am)
PAGE 129 - 323 Lva nighttime: (6am – (6am – background 9pm) 9pm)
KXQ1 Lva daytime < 75 dB dB 44.2 43 44 42.3 Equivalent sound level is lower than standard. Lva nighttime: background
KXQ2 Lva daytime < 75 dB dB 45.2 44.8 44.2 43.5 Equivalent sound level is lower than standard. Lva nighttime: background
Lva daytime < 75 dB KXQ3 dB 41.2 39.8 41.9 41.1 Equivalent sound level is lower than standard. Lva nighttime: background
KXQ4 Lva daytime < 75 dB dB 41.6 40.1 41.9 42.1 Equivalent sound level is lower than standard. Lva nighttime: background
KXQ5 Lva daytime < 75 dB dB 39.5 43 41.3 39.7 Equivalent sound level is lower than standard. Lva nighttime: background
PAGE 130 - 323 KXQ6 Lva daytime < 75 dB dB 40.3 43.5 42.1 42 Equivalent sound level is lower than standard. Lva nighttime: background
KXQ7 Lva daytime < 75 dB dB - - 39.7 39.5 Equivalent sound level is lower than standard. Lva nighttime: background
Comments: Vibration acceleration at all measurement points is below the threshold of Vietnamese Standard.
According to QCVN27:2010/BTNMT, conversion of relevant quantities as shown below
Vibration acceleration, 55 60 65 70 75 dB
Vibration acceleration, 0,006 0,010 0,018 0,030 0,055 m/s2
PAGE 131 - 323 III. SURFACE WATER
Items/No Unit QC VN QC VN Average value (samples) 08 08 comments :2008 :2008(B (B1) 2)
Date QT Jan, 23, 2015 Feb. 6, 2015
Concentration NM1 NM2 NM1 NM2 NM3 quantity
Below the threshold of Vietnamese Standard (B1 pH - 5.5-9 7.4 - 7.2 7.6 7.3 5.5-9 and B2)
Dissolved Below the threshold of Vietnamese Standard (at mg/l ≥ 4 5.4 - 5.55 4.55 4.4 Oxygen (DO) >2 B1)
Total Below the threshold of Vietnamese Standard (at B1 Suspended mg/l 50 29.5 - 31 45 31 and B2) solids (TSS)) 100
NM1 is below the threshold of Vietnamese COD mg/l 30 23 - 9.5 36 43 Standard (at B1 and B2); NM2, NM3 exceed 50 standard B1 from 1.2 to 1.43 times.
NM1 is below the threshold of Vietnamese o BOD5 (20 ) mg/l 15 13.5 - - 16 18 Standard B1, others points is lower than standard 25 B2
PAGE 132 - 323 0.5 1 NM1, NM3 is below the threshold of Vietnamese Ammonium 0.085 0.28 0.56 0.22 standard B1 and B2; NM2 is exceeded standard B1 + mg/l - (NH4 ) at 1.12 times.
600 - Below the threshold of Vietnamese Standard (at B1 Chloride (Cl-) mg/l - - 4 16 18.5 and B2)
1.5 2 Below the threshold of Vietnamese Standard (at B1 Fluoride (F-) mg/l - - 0.76 0.39 0.42 and B2)
- Below the threshold of Vietnamese Standard (at B1 Nitrate (NO3 ) mg/l 10 1 - 0.6 1.35 1.25 15 and B2)
- NM2 is exceeded threshold of standard B2, the 2 Nitrite (NO2 ) mg/l 0.04 0.0095 - 0.073 0.017 0.05 remaining points are below standard B1
Phosphate 0.3 0.5 Below the threshold of Vietnamese Standard (at B1 0.0265 0.15 0.15 3- mg/l - (PO4 ) and B2)
Cyanide (CN-) mg/l 0.02 0.02 - - <0.001 -
0.05 0.1 Below the threshold of Vietnamese Standard (at B1 Arsenic (As) mg/l - - 0.0054 0.00435 and B2)
0.01 0.01 Below the threshold of Vietnamese Standard (at B1 Cadmium (Cd) mg/l - - 0.00015 - and B2)
0.05 0.05 Below the threshold of Vietnamese Standard (at B1 Lead (Pb) mg/l - - 0.008 0.00255 and B2)
Chromium III 0.5 1 Below the threshold of Vietnamese Standard (at B1 mg/l - - - - 0.008 (Cr3+) and B2)
PAGE 133 - 323 Chromium VI 0.04 0.05 Below the threshold of Vietnamese Standard (at B1 mg/l - - - - - (Cr6+) and B2)
Cu mg/l 0.5 1 - 0.0135 0.0055
Zn mg/l 1.5 2 - - 0.0675 0.035
0.1 0.1 Below the threshold of Vietnamese Standard (at B1 Nickel (Ni) mg/l - - 0.0015 0.00095 and B2)
1.5 2 Concentration of Fe is below threshold of standard. Fe mg/l - - 0.165 0.56 0.535 The reason of the last increase could not be determined.
0.001 0.002 Below the threshold of Vietnamese Standard (at B1 Hg mg/l - - 0.00245 <0.0001 - and B2)
Surface active 0.4 0.5 < 0.05 Below the threshold of Vietnamese Standard (at B1 mg/l 0.065 - 0.08 <0.05 substance and B2)
0.1 0.3 Concentration of Total oil and grease is exceeded standard from 5.5 to 21 time at B1) and from 1.8 to 7 time at B2). It tends to accumulate for the next Total oil and mg/l 0.65 - 2.1 0.75 0.55 time. grease It can be resolved by oil absorbing cloths, then check input. However, the contractor has not carried out in the lake at Depot.
Plant protection - chemical
PAGE 134 - 323 Organic Chlorine
Aldrin + Dieldrin mg/l 0.008 0.01 - - - -
Endrin mg/l 0.014 0.02 - - - -
BHC mg/l 0.13 0.015 - - - -
DDT mg/l 0.004 0.005 - - - -
Endosunfan mg/l 0.01 0.02 - - - -
Lindan mg/l 0.38 04 - - 0.005 -
Chlordane mg/l 0.02 0.3 - - - -
Heptachlor mg/l 0.02 0.05 - - - -
Plant protection chemical - Organic Phosphorus
Paration mg/l 0.4 0.5 - - 0.012 0.0045 0.0025
Malation mg/l 0.32 0.4 - - 0.006 0.0025 -
Chemical - weed control
PAGE 135 - 323 2,4 D mg/l 450 500 - - 39 7.5 12
2,4,5 T mg/l 160 200 - - 4.5 - -
Paraquat mg/l 1800 2000 - - 81.5 25 31
MP E.Coli N/10 100 200 - - 4 KPH KPH 0ml
MP NM2 Concentration of coliform at NM2 is exceeded Coliform N/10 7500 10000 - - 4450 43000 1800 standard at 4,3 times 0ml
Comments Monitoring indexes are below the threshold of standard, but concentration of Total oil and grease is exceeded standard from 5.5 to 21 time at B1) and from 1.8 to 7 time at B2). It tends to accumulate for the next time, and reaches highest level at NM1
It can be resolved by oil absorbing cloths, then check input. However, the contractor has not carried out in the lake at Depot. NM2 Concentration of coliform at NM2 is exceeded standard at 4,3 times
Note: B1 –Using for irrigation or other relevant purpose as in B2.
PAGE 136 - 323 IV. UNDERGROUND WATER
Items/ No Unit QC VN 09 Average value (samples) :2008/ comments BTNMT
Date QT Jan. 23, 2015 Feb. 6, 2015 Concentrati on quantity
NN1 NN2 NN1 NN2 Points
pH - 5,5- 8,5 6,75 6,9 6,8 7,05 Requested content
Hardness mg/l 500 140 65,5 150,5 71 Requested content
Total solid mg/l 1500 - - 273,5 294 Requested content
COD mg/l 4 0,7 - 0,4 0,4 Requested content (KMnO4)
+ NN1: Content of NH4 in NN1 is exceeded standard and suddenly increased 200 times from July 2014 to Jan.2015. Severely polluted by Ammonium. Content of Ammonium in Ammonium 22,65 0,365 17,35 0,3 Jan.2014 is 0.2 mg/l, Feb.2014 at 0.56 mg/l, Apr.2014 at + mg/l 0,1 (NH4 ) 0.06, May 2014 at 0.185 mg/l. Content of NH4 reduced 170.35 times.
Slightly contaminated by NN2 at 3 times
PAGE 137 - 323 Chloride (Cl- mg/l 250 - - 4 10 Requested content )
Fluoride (F-) mg/l 1,0 - - 1,575 0,645 Requested content
- Nitrite (NO2 ) mg/l 1,0 0,05 0,0045 0,051 0,0035 Requested content
- Nitrate (NO3 mg/l 15 2,375 0,75 1,75 0,645 Requested content )
Sulfate - - - - 2- mg/l 400 Requested content (SO4 )
Cyanide - mg/l 0,01 - - - (CN-)
Phenol mg/l 0,001 - - 0,0001 -
Arsenic (As) mg/l 0,05 - - 0,0006 0,0004 Requested content
Cadmium mg/l 0,005 - - 0,00015 0,0002 (Cd)
Pb mg/l 0,01 - - 0,00235 0,0025 Requested content
Chromium mg/l 0,05 - - - - VI (Cr6+)
Cu mg/l 1,0 - - - -
Zn mg/l 3,0 - - 0,0195 0,02 Requested content
PAGE 138 - 323 Concentration of Mn at NN1 is higher than standard at Manganese mg/l 0,5 - - 0,8825 0,403 1.765 times (Feb.2015), it has reduced ½ in comparison (Mn) with Aug. 2014
Hg mg/l 0,001 - - 0,00025 0,0009 Requested content
Fe mg/l 5 - - 0,055 0,05 Requested content
Selenium mg/l 0,01 - - 0,0001 0,0001 Requested content (Se)
Total α Bq/l 0,1 - - - - Requested content radioactivity
Total β Bq/l 1,0 - - - - radioactivity
MPN/10 E,Coli KPH KPH KPH KPH KPH Requested content 0ml
Content of Coliform at NN1 and NN2 is exceeded from 3 to MPN/10 Coliform 3 13 9 KPH KPH 4 times (Jan.2015). However, up to Feb. 2015, this content 0ml cleared by itself.
THP mg/l - 0,0034 0,00295 0,003 0,00285 There is no Standard to compare
Semi- volatile mg/l - - 0,00045 0,00045 There is no Standard to compare organic
compounds
PAGE 139 - 323 (SVOC)
volatile organic mg/l - - - - There is no Standard to compare compounds (VOC)
Comment Underground water at NN1 and NN2 is polluted: Coliform NN1 is exceeded standard at >20 times, and at 1.3 times on September 2014, NN2 - at 7 times in October. In August, concentration of Mn at NN1 is exceeded threshold at 3.1 times; Content of nitrite NO2 of NN1 suddenly increased in June at 1.695 time and September at 1.05 time.
PAGE 140 - 323 V. WASTE WATER
Items/ No Unit QC VN Comments 14 Average value (samples) :2008
Date QT Jan. 23, 2015 Feb. 6, 2015
NT1 NT2 NT3 NT4 NT1 NT2 NT3 NT4
pH - 5 – 9 7.7 7.8 7.95 8.05 7.5 7.65 7.9 7.2
Content of BOD at NT3 and NT4 is higher than standard. Content of BOD at NT3 is 50 13.5 7.5 171 63 14 42 61.50 81.5 BOD5 exceeded threshold of standard at 1.23 (20oC) mg/l times (in Feb.) and at 1.63 times at NT4.
Content of TSS is below than threshold of 100 10 13.5 131.5 99 22 26 63.0 70 standard, significantly reduced in TSS mg/l comparison with August 2014.
TDS mg/l 1000 235.5 194.5 433 488 184.5 502 460.0 432
Sulfide (S2- 4.0 0.0135 0.0385 0.021 0.012 0.0245 0.0595 2.993 3.005 ) mg/l
In Feb.2015, content of NH4 is exceeded Ammonium 10 0.25 2.47 4.65 34.87 0.115 31.25 38.25 36.6 standard from 3.1 to 3.82 times at NT2, (NH4+) mg/l NT3, NT4
Nitrate 1.7 0.65 0.650 0.635 - 50 1.25 1.3 1.35 1.25 (NO3 ) mg/l
PAGE 141 - 323 Oil and 20 0.5 1.55 2.6 1.65 2.05 1.6 3.450 1.4 grease mg/l
Surface- This content has sign of increase, almost active 10 <0.05 0.22 0.14 0.93 0.105 0.529 0.965 0.97 reaches maximum level. agent. mg/l
Phosphate <0.005 1.815 1.385 1.32 3- 10 <0.05 0.395 0.44 4.2 (PO4 ) mg/l
NT1 in Feb. Content of coliform at all measuring points is exceeded standard: 5000 12150 1650 3300 4300 13*103 46*104 3.55*106 3.3*106 NT1 is higher than threshold at 2.6 times, MPN/1 at 92 times at NT2, at 710 times at NT3 and Coliform 00ml at 660 times at NT4.
NT1 in Feb. Content of coliform at all measuring points is exceeded standard: NT1 is higher than threshold at 2.6 times, at 92 times at NT2, at 710 times at NT3 and at 660 times at NT4. It is unusual.
NT3 and NT4: Content of BOD is exceeded threshold of standard from 1.23 to 1.63 times.
NT2, NT3, NT4: Content of NH4+ is exceeded threshold of standard >3 times. Comment Concentration of surface intends to increase. The sampling points of wastewater source from residential area, so it is difficult to determine the exact impact from the project. Majority diseases spreading thought out water are caused by feces infection. So the presence of E. coli (indicated organisms are most commonly used) and other coliforms that is most likely to prove the pathogens are also present. Therefore, this index represents to spreading through waste stream need to solve.
PAGE 142 - 323 ANNEX 4. EVALUATE THE IMPLEMENTATION EMP AT EACH CONTRACTOR – CP01, CP02, CP04 AND CP05
PAGE 143 - 323 CP01, CP02, CP04, CP05
The content of The level of compliance environmental Yes/no aspects/fields 1/2015 2/2015 3/2015 4/2015 5/2015 6/2015
CONSTRUCTION STAGE – CP01, CP02
Air quality (exhausted air and dust)
CP01 Y 2 2 2 2 2 2
CP02 Y 2 2 2 2 2 2
CP04 N------
CP05 Y 3 3 3 3 2 2
Noise and vibration impacts due to operation of construction equipment/ vehicles and various construction activities
CP01 Y 3 3 3 3 3 3
CP02 Y 2 2 2 2 2 2
CP04 N------
CP05 Y 1 1 1 1 1 1
Spoils generation from pier excavation works
CP01 Y 2 2 2 2 2 2
CP02 Y 2 2 2 2 2 2
PAGE 144 - 323 The content of The level of compliance environmental Yes/no aspects/fields 1/2015 2/2015 3/2015 4/2015 5/2015 6/2015
CP04 N------
CP05 N 2 2 2 2 2 2
Wastewater from concrete batch plants Y (CBP)
CP01 N ------
CP02 N ------
CP04 N------
CP05 N------
Pollution due to spills of fuel and other Y hazardous substances.
CP01 Y 2 2 2 2 2 2
CP02 Y 2 2 2 2 2 2
CP04 N------
CP05 Y 3 3 3 3 3 3
Drainage obstruction/ flooding
CP01 Y 3 3 3 3 4 3
PAGE 145 - 323 The content of The level of compliance environmental Yes/no aspects/fields 1/2015 2/2015 3/2015 4/2015 5/2015 6/2015
CP02 Y 3 3 3 3 3 3
CP04 N------
CP05 Y 2 2 2 2 2 2
Generation of solid wastes
CP01 Y 1 1 1 1 1 1
CP02 Y 1 1 1 1 1 1
CP04 Y------
CP05 Y 2 2 2 2 2 2
Damage to community facilities
CP01 Y 1 1 1 1 1 1
CP02 Y 1 1 1 1 1 1
CP04 Y ------
CP05 Y 1 1 1 1 1 1
Traffic congestion and Y access problems
CP01 Y 3 3 3 3 5 4
CP02 Y 3 3 3 3 5 3
CP04 N------
CP05 N 2 2 2 2 2 2
Hazards to health and Y safety of workers and
PAGE 146 - 323 The content of The level of compliance environmental Yes/no aspects/fields 1/2015 2/2015 3/2015 4/2015 5/2015 6/2015
the public due to construction works
CP01 Y 2 2 2 2 2 2
CP02 Y 2 2 2 2 2 2
CP04 N------
CP05 Y 2 2 2 2 2 2
Social conflicts due to presence of workers
CP01 Y 1 1 1 1 1 1
CP02 Y 1 1 1 1 1 1
CP04 Y------
CP05 Y 1 1 1 1 1 1
Additional environmental mitigation measures
CP01 Y 2 2 2 2 2 2
CP02 Y 2 2 2 2 2 2
CP04 N------
CP05 N ------
Note: CP0: signed the contract on 04/11/2014, started on 07.04.2014. Already fenced to University of Pedagogy. CP02 main activities commenced on site on 05.27.2014 and fenced to Golden Horse S8 terminal. CP04 is not operational during this period. Therefore, there are no emission and no impact arising source.
CP05 has carried out pressing piles. CP01 is constructing of Access leading to the Depot.
PAGE 147 - 323 ANNEX 5. EQUIPMENT CERTIFICATES FOR COMPLIANCE WITH NATIONAL ENVIRONMENTAL AND SAFETY SPECIFICATIONS OF CP02 AND CP05
PAGE 148 - 323 EQUIPMENT CERTIFICATES FOR COMPLIANCE WITH NATIONAL ENVIRONMENTAL AND SAFETY SPECIFICATIONS OF CP05
PAGE 149 - 323 PAGE 150 - 323 PAGE 151 - 323 PAGE 152 - 323 PAGE 153 - 323 PAGE 154 - 323 PAGE 155 - 323 PAGE 156 - 323 PAGE 157 - 323 PAGE 158 - 323 PAGE 159 - 323 PAGE 160 - 323 PAGE 161 - 323 PAGE 162 - 323 EQUIPMENT CERFITICATES FOR COMPLIANCE WITH NATIONAL ENVIRONMENTAL AND SAFETY SPECIFICATIONS OF CP02
PAGE 163 - 323 PAGE 164 - 323 PAGE 165 - 323 PAGE 166 - 323 PAGE 167 - 323 PAGE 168 - 323 PAGE 169 - 323 PAGE 170 - 323 PAGE 171 - 323 PAGE 172 - 323 PAGE 173 - 323 PAGE 174 - 323 PAGE 175 - 323 PAGE 176 - 323 PAGE 177 - 323 PAGE 178 - 323 PAGE 179 - 323 PAGE 180 - 323 PAGE 181 - 323 PAGE 182 - 323 PAGE 183 - 323 PAGE 184 - 323 PAGE 185 - 323 PAGE 186 - 323 PAGE 187 - 323 PAGE 188 - 323 PAGE 189 - 323 PAGE 190 - 323 PAGE 191 - 323 PAGE 192 - 323 PAGE 193 - 323 PAGE 194 - 323 PAGE 195 - 323 PAGE 196 - 323 ANNEX 6. SOME PICTURES OF ENVIRONMENTAL AND SAFETY MONITORING ON THE SITES
PAGE 197 - 323 MỘT VÀI HÌNH ẢNH CỦA GÓI CP05/SOME PICTURES OF CP05
Dust bin out site CP05’s Temporary office Foundation of OCC building
Safety sign on construction site Foundation of No15 building with safety rope
Temporary office of sub-contractor who Pile Pressing machine responsibility on 15 building
PAGE 198 - 323 Material store place Material store place
Newly land-hand over of CP04 Newly land-hand over of CP04 in Jan. 2015
PAGE 199 - 323 SOME PICTURES OF CP02
Prohibit taxi sign board Repaired 32 sign board infront of 8 stations
Unclear information board Clear information board
Equipment certificate documentation system Documentation system recording HSE trainning activities
PAGE 200 - 323 Trainning report Sites gates
Warning board and hotline for electricity box The placement of drinking water is too low, and safety - environmental issues at unsanitary. The placement of drinking water construction site for workers needs to be changed
PAGE 201 - 323 Information board at each station Regulation on the site
PAGE 202 - 323 SOME PICTURES OF CP01
Clean site Safety weight load of machine
Clean site Clean site
Workers with PPE Worker with PPE
Equipment has checked before construction Instrument is repairing at construction site
PAGE 203 - 323 Collapsed crane accident outside the fence on Collapsed crane accident, 2 houses’s banners 12 May 2015 opposite of the site were broken by collapsed crane
Solving accident and traffic status Solving accident and traffic status
Spilling waste water into public road around Re-arrange gas bottom P260
PAGE 204 - 323 Dangerous warning sign Stored for hazardous waste
Training activities Training activities
PAGE 205 - 323 ANNEX 6A. CP02 - INFORMATION BOARD
PAGE 206 - 323 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 1 An toàn/Chỉ huy trưởng Ga 1 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr.Nguyễn Duy Thống 097.883.5454 hợp) Mr. Ng Xuân Hoàng 098.786.9798
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Trần Quốc Pháp 097.568.1055 Mr. Đỗ Văn Hùng 098.458.5854 (Mr. Ng. Trọng Nghĩa 098.355.9611)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 1 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 2 An toàn/Chỉ huy trưởng Ga 2 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr.Nguyễn Duy Thống 097.883.5454 hợp) Mr. Nguyễn Xuân Hoàng 098.786.9798
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Trần Quốc Pháp 097.568.1055 Mr. Đỗ Việt Dũng 098.320.0884 (Mr. Ng. Trọng Nghĩa 098.355.9611)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 2 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 3 An toàn/Chỉ huy trưởng Ga 3 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr. Nguyễn Thanh Tùng 096.205.3284 hợp) Mr. Phạm Văn Dũng 098.217.7177
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Trần Quốc Pháp 097.568.1055 Mr. Lê Hải Đăng 093.645.5249 (Mr. Đỗ Đức Thành 098.897.0200)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 3 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 4 An toàn/Chỉ huy trưởng Ga 4 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr. Nguyễn Thanh Tùng 096.205.3284 hợp) Mr. Phạm Văn Dũng 098.217.7177
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Trần Quốc Pháp 097.568.1055 Mr. Lê Đức Sơn 091.778.9777 (Mr. Đỗ Đức Thành 098.897.0200)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 4 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 5 An toàn/Chỉ huy trưởng Ga 5 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr. Lê Văn Suýt 098.383.1060 hợp) Mr. Đỗ Hoàng Tú 096.803.4929
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Điền Văn Giáp 090.433.2390 Mr. Đoàn Đình Bảo 098.342.4596 (Mr. Nguyễn Đình Hải 094.400.7022)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 5 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 6 An toàn/Chỉ huy trưởng Ga 6 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr. Phạm Văn Thế 097.687.6233 hợp) Mr. Nguyễn Văn Hiệu 091.266.6052
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Điền Văn Giáp 090.433.2390 Mr. Ng. Mạnh Tường 098.282.1675 (Mr. Nguyễn Đình Hải 094.400.7022)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 6 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 7 An toàn/Chỉ huy trưởng Ga 7 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr. Vũ Quang Tuy 094.758.3106 hợp) Mr. Đỗ Ngọc Chuyên 097.730.0985
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Điền Văn Giáp 090.433.2390 Mr. Hà Ngọc Hiển 093.301.0383 (Mr. Hà Trung Cường 098.550.9972)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 7 EMERGENCY CALL FOR AN OCCUPATIONAL ACCIDENT HAPPEN CÁCH LIÊN LẠC KHẨN CẤP KHI XẢY RA TAI NẠN
MINOR INJURY INCIDENT BỊ THƯƠNG NHẸ Khi xảy ra tai nạn
SITE FIRST AID TREATMENT RECEIVED
XỬ LÝ SƠ CỨU TẠI CÔNG TRƯỜNG MAJOR ACCIDENT Call emergency 115 BỊ THƯƠNG NẶNG Gọi cấp cứu 115
CASUALTY BACK TO WORK (Modify his duties) SAFETY/SITE MANAGER Station 8 An toàn/Chỉ huy trưởng Ga 8 TRỞ LẠI LÀM VIỆC (sắp xếp việc phù Mr.Nguyễn Duy Thống 097.883.5454 hợp) Mr. Nguyễn Xuân Hoàng 098.786.9798
SAFETY/SITE ENGINEER POSCO An toàn/Kĩ sư hiện trường POSCO
Mr. Điền Văn Giáp 090.433.2390 Mr. Nguyễn Xuân Sơn 090.467.7368 (Mr. Hà Trung Cường 098.550.9972)
SAFETY/CONS. MANAGER POSCO Trưởng phòng An toàn/Xây dựng POSCO
Mr. Nghiêm Xuân Đức 098.993.8389 Mr. Phan Văn Hùng 096.299.3838
Ghi chú: Dán ở bốt bảo vệ ga số 8 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 1 Lý trình: KM 10+146, Cầu Diễn, Từ Liêm, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: ĐỖ VĂN HÙNG Tel: 098 458 5854 NGUYỄN TRỌNG NGHĨA Tel: 098 355 9611 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 2 Lý trình: KM 11+275, Cầu Diễn, Từ Liêm, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: ĐỖ VIỆT DŨNG Tel: 098 320 0884 NGUYỄN TRỌNG NGHĨA Tel: 098 355 9611 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 3 Lý trình: KM 12+449, Cầu Diễn, Từ Liêm, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: LÊ HẢI ĐĂNG Tel: 093 645 5249 ĐỖ ĐỨC THÀNH Tel: 098 897 0200 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 4 Lý trình: KM 13+280, Cầu Diễn, Từ Liêm, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: LÊ ĐỨC SƠN Tel: 091 778 9777 ĐỖ ĐỨC THÀNH Tel: 098 897 0200 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 5 Lý trình: KM 14+405, Hồ Tùng Mậu, Cầu Giấy, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: ĐOÀN ĐÌNH BẢO Tel: 098 342 4596 NGUYỄN ĐÌNH HẢI Tel: 094 400 7022 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 6 Lý trình: KM 15+435, Xuân Thủy,Cầu Giấy, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: NGUYỄN MẠNH TƯỜNG Tel: 098 282 1675 NGUYỄN ĐÌNH HẢI Tel: 094 400 7022 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 7 Lý trình: KM 16+660, Cầu Giấy, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: HÀ NGỌC HIỂN Tel: 093 301 0383 HÀ TRUNG CƯỜNG Tel: 098 550 9972 DỰ ÁN TUYẾN ĐƯỜNG SẮT ĐÔ THỊ THÍ ĐIỂM HÀ NỘI, ĐOẠN NHỔN- GA HÀ NỘI GÓI THẦU CP02- CÁC NHÀ GA TRÊN CAO CÔNG TRƯỜNG: NHÀ GA SỐ 8 Lý trình: KM 17+825, Cầu Giấy, Hà Nội
NHÀ THẦU THI CÔNG: CÔNG TY POSCO E&C (HÀN QUỐC) Văn phòng: Tầng M, số 1 Lê Đức Thọ, Cầu Giấy, Hà Nội Tel: 84-4-37957001 Fax: 84-4-37957005
Giám đốc: LEE SANG DON Tel: 84-4-37957002 Phó giám đốc: PARK WON MOOK Tel: 84-4-37957003 Chỉ huy trưởng: PHAN VĂN HÙNG Tel: 096 299 3838 TP. An toàn: NGHIÊM XUÂN ĐỨC Tel: 098 993 8389 Kỹ sư phụ trách: NGUYỄN XUÂN SƠN Tel: 090 467 7368 HÀ TRUNG CƯỜNG Tel: 098 550 9972 ANNEX 7. SERVICES SANITATION CONTRACTS OF CP02
PAGE 223 - 323 PRINCIPLE CONTRACT FOR SPOIL DISPOSAL
PAGE 224 - 323 PAGE 225 - 323 PAGE 226 - 323 PAGE 227 - 323 PAGE 228 - 323 PRINCIPLE CONTRACT TRANSPORTATION AND TREATMENT INCLUDING CONSTRUCTION WASTES, HOUSEHOLD WASTES, HAZARDOUS WASTES
PAGE 229 - 323 PAGE 230 - 323 PAGE 231 - 323 PAGE 232 - 323 PAGE 233 - 323 ANNEX 8. SOME RELEVANT DOCUMENTS WITH 2 INCIDENTS HAPPENED IN THE PERIOD
PAGE 234 - 323 ANNEX 8A. HPC
PAGE 235 - 323
ANNEX 8B. CP01
PAGE 250 - 323
ANNEX 8C. CP02
PAGE 307 - 323
ANNEX 9. REFERENCE DOCUMENTS ABOUT GRM
PAGE 315 - 323 Office of the Special Project Facilitator Complaint Handling in Development Projects
Building Capacity for Grievance Redress Mechanisms1
What follows is a framework, and a few practical Orientation suggestions, for how best to build the capacity of an organization (with a focus on its personnel) to Perhaps the single most important factor in manage an effective grievance redress mechanism determining the effectiveness of a GRM is how (GRM). This publication includes an explanation of people perceive the fundamental role of the what is meant by the often misunderstood term mechanism itself. For example, there will be a “capacity,” and how it applies to the tasks associated marked difference in the way people approach with making a GRM work well. their work between those who see the GRM as a “complaints department” and those who see First, a note on the concept of “capacity” itself. it as a “customer service” or ”corporate social While most people think of capacity building as responsibility” department. mere training (skill building), capacity is the overall capability of an organization—and those working • GRM as “Complaints Department.” If those within it—to deliver services effectively and to working in a GRM see their function only—or cope with the challenges therein. Mechanisms work primarily—as addressing complaints, then they only as well as the people who represent them, will likely assume that every interaction will be and only as well as the systems and procedures unpleasant, and they should expect to be on the in which they operate allow. While some capacity defensive in almost every conversation with an is derived from the skills of those involved in affected person (AP). They will be likely to view GRMs, other elements contribute to a mechanism’s their own role as having to face unhappy or angry overall capacity, including orientation, knowledge, people, trying to manage emotionally charged processes, skills, credibility, and tools. Each is expectations, defending the organization or explained in more detail. project as best they can from criticism, and trying
1 This paper was written by Keith Fitzgerald, a consultant hired by the Asian Development Bank (ADB) during the period of April 2010. not to make concessions or raise expectations. like, then their responses are more likely to Meanwhile, the substantive complaints in the be moderate about any negative impacts in process will be seen only as unwelcome or most cases.2 In approaching the work of a GRM unpleasant problems that someone will (or this way, people within the mechanism can might) need to address—creating delays and also feel better about the work they are doing additional work. Simply by framing the GRM with and approach it with more enthusiasm. Their an emphasis on “grievances,” everyone involved experience in conversations with APs will be will be likely to approach the process with more mixed, rather than completely negative. negative perceptions, diminishing the enthusiasm with which they will approach their work, while maximizing the stress it creates. This orientation Knowledge (or fundamental approach) emphasizes all of the negative aspects of the process—a fact Generally speaking, the more people within a that directly affects performance, morale, and mechanism know about what they are doing, expectations all around. the better. Specifically, however, three types of knowledge are especially important to those • GRM as “Customer Service Department.” By operating within a GRM: contrast, if officers view a GRM as an integral part of effective project management, through • “Knowing the context”—understanding which the project implementation and of background issues, politics, sensitivities, management teams seek feedback not from precedents, local history, language, and culture; “affected persons” (a term that emphasizes the negative consequences), but from “customers” • “Knowing the facts”—having detailed or “beneficiaries,” who are also meant to be information and a survey of relevant perceptions receiving the benefits of the project, then they (as well as facts) related to the project and to any will be far more likely to approach their work cases associated with it; this includes specifics on positively. If they actively seek all types of the impacts and benefits of the project, who is substantive feedback from their “customers,” then affected, and knowledge of relevant criteria they will consider the information they receive (e.g., laws, costs, valuations); and to be of value, rather than simply as unpleasant complaints, and they can use that feedback to • “Knowing the system”—experience in dealing improve their approach to a project or to learn with people, organizations, procedures, and for the purpose of improving future projects. cases; one should be familiar with the purpose Second, they should seek not just complaints, and objectives of GRMs, the guiding principles but also positive feedback from those who are governing treatment of APs, relevant legislation, affected by the project (in order to paint a more one’s own role in the process, and the limits accurate picture of the value of the project, and of GRMs. to put any complaints into proper perspective). A positive approach to GRMs will also be much more likely to yield positive responses from APs, Processes rather than their simply expecting to complain. If people are asked not only what they do not While it is important that officers working within like about the project, but also what they do a GRM process know the relevant procedures,
2 Of course, there are some projects where certain people are only negatively affected and do not receive direct benefits from the project, such as those who will not have direct access to a highway that is being built through their community. Such projects require a more nuanced conversation about the greater good of the project and the benefits to the community. the procedures themselves must be sound, fair, transparent, and efficient. The processes associated Rules, policies, and standards with a GRM should serve its purposes rather than must be fair, clear, and clearly serve as an obstacle to the resolution of issues. Processes should also create the right incentives communicated both internally for next steps in GRMs.3 Procedures within GRMs should be reviewed periodically to insure that the and externally, and they must be procedures support the personnel, rather than the other way around. Rules, policies, and standards applied and enforced consistently. must be fair, clear, and clearly communicated both internally and externally, and they must be applied minimum, officers should be in the right place, and enforced consistently. Institutions must be at the right time, with the right case file. accessible, respected, and credible. Organizational support to those working within GRMs must be • Documentation is critical. Organizations available and must enable officers to do their jobs should also provide personnel with user- effectively. This should include training and internal friendly guides and manuals for getting started, review (for the purpose of learning and of aligning next steps, frequently asked questions, and incentives with improved performance— troubleshooting and should provide services to a “learning organization” model). Critical elements document and disseminate lessons learned from of organizational support to personnel include ongoing experiences. In other words, officers the following: should have resources available to help them answer questions and/or to deal with new or • Mapping of various GRMs’ available and effective unfamiliar problems. coordination, communication, and record keeping (in part to discourage “GRM shopping”) • Organizational support should also include a is needed. media strategy—the means of communicating publicly through multiple media. Media • Research is an important component strategies are essential tools for managing public of organizational learning. While most expectations, preventing harmful rumors, and organizations do not (or cannot) devote maintaining the reputation of the project and extra or internal resources to explicit learning the organization behind it. It will also be useful, and dissemination of best practices, some at times, to disseminate important information organizations (in both the public and the private to large numbers of people in the most effective sectors) make economical use of research done and efficient way possible. (or supported) by academic institutions and/or student internships. These can be cost- effective ways to enhance capacity and drive improvement (e.g., through case analysis, Skills statistical analysis, or policy analysis). The skills required to deal effectively with • Practical resources and administrative support grievances and to have productive conversations must be available for logistics, managing with APs are not the same as those normally schedules, and managing contacts. At the required to implement a project effectively. As
3 For example, processes in GRMs should not create incentives for APs to seek further redress (e.g., by having the second step in a procedure routinely yield more benefits or higher compensation than the previous step). Process analysis must be done from the perspective of an AP to test the incremental incentives at each step. A GRM’s own procedures should not encourage “GRM shopping” or unjustified multiple appeals (e.g., with no cost or risk of taking further steps). officers who have dealt with APs know, addressing grievances has both technical and nontechnical Skills in the art and science of aspects, and staff are seldom trained in the latter. negotiation, influence, and conflict In order to build the capacity of people working within a GRM to deal with APs more effectively, management are essential to dealing training must be provided in a number of specific skill sets. Training should also include generating with grievances effectively. low-risk (or no-risk) opportunities to practice and improve those skills. What follows is both a list of the skill sets essential to dealing effectively with why they might behave in certain ways. Project APs and recommendations for the development of officers working within GRMs will benefit training tools designed to facilitate those practical from an empathetic (though not necessarily 4 training opportunities: sympathetic) understanding of what APs are experiencing. Specific tools are available to help • Negotiation, Influence, and Conflict negotiators better understand how choices look Management. Every interaction with an to others, for the purpose of influencing them AP who has a grievance is a negotiation— more effectively. a conversation in which parties are attempting to influence each other. Most grievances are • Brainstorming and Joint Problem Solving. While also disputes or potential disputes between some issues affecting APs are often emotional, APs and those responsible for a project. One of there are also technical, nonemotional matters the most difficult, yet common, challenges in that must be dealt with in GRMs. These include negotiating grievances or disputes is managing determining responsibility, assessing the validity the “friction” that is generated in relationships of claims, determining how policies apply in a while trying to work out substantive answers case, and valuation. To turn conversations about or solutions to problems. Skills in the art and grievances into productive problem solving, it science of negotiation, influence, and conflict is useful to have the capacity to engage APs in management are essential to dealing with brainstorming about constructive ideas and to grievances effectively, in particular the art of design and manage processes for joint problem negotiating substantive or technical issues in solving (engaging both project staff and APs— ways that (i) allow decisions to be based on and possibly other resource people). appropriate, legitimate criteria; (ii) preserve manageable relationships even while there • Communication. Based on work already done might be disagreement over issues; and with project implementors, we have identified (iii) explore options and alternatives in order to several specific communication skill sets that reach mutual agreements where possible. will help most project staff deal with grievances. These include the following: • Choice Analysis. Many specific tools can help negotiators to be more effective at preparing (a) Inquiry and Active Listening. The most basic, for conversations with those who disagree, and essential, communication skills for and there are lessons to be learned about anyone dealing with grievances are the how best to design strategies to influence skills of inquiry (asking good questions) and counterparts to accept certain proposals or active listening (listening to people with the decisions. Understanding how people see intent of understanding what they mean, (from their own perspective) the choices they as well as hearing what they say). Most APs are being given is essential to understanding want to be listened to, in addition to having
4 Essentially, empathy is the ability to understand and appreciate how someone else feels about something (without necessarily agreeing), while sympathy is feeling the same as someone else. their substantive complaint addressed. Not is the “identity” conversation, which is the listening adequately to APs is probably one impact that the conversation (or dispute) of the most common sources of frustration, has on their sense of “who they are” and how which only adds to any existing problems in they are being treated. It is possible to build dealing with substantive issues. the capacity of project officers and others (including AP representatives) in a set of (b) Understanding Perceptions. Much like skills that can actually help them to have the importance of having an empathetic difficult conversations in ways that are more understanding of the choices people face, productive (and less destructive). it is also essential for project staff to be aware that different people, for very logical (d) Feedback. Grievances are fundamentally a reasons, will often have very different form of feedback given about a project by perceptions of an event, a policy, or other those affected by it, and they should people. When most people try to talk about be treated as such. Much has been an issue on which they disagree, they learned about how feedback is both given engage in forms of communication that and received. And particular skills have been are not helpful (e.g., debate, arguments, identified to give and receive (and to help accusations, or threats). It is often vital to others give) feedback effectively and in turn the type of communication being ways that maximize how helpful that used into something more constructive, feedback can be. To emphasize the particularly dialogue—a conversation where “customer service” approach to managing people are making the effort to understand GRMs, understanding how feedback each other, even if they might strongly works and developing the capacity to disagree. The key to turning arguments into manage the feedback process well are dialogue is to reframe people’s assertions extremely important. into perceptions, leaving room for more than one, rather than trying too quickly • Facilitation. Many project-related grievances to determine “who is right, and who is will be common to many APs and will involve wrong” and to assign blame. There are multiple stakeholders. In fact, few attempts practical tools available to help people do to redress grievances will be purely bilateral. this systematically. It will be essential for officers working within GRMs to have facilitation skills so that they (c) Difficult Conversations. Nearly every can better manage the communication, the interaction within a GRM is either a difficult collection of information, any option generation, conversation or potentially so. A “difficult the exploration of alternatives, and/or the conversation” is any conversation that making of any commitments consistently and people find challenging, but particularly effectively in group settings. These skills should one that is important and about which include how to design group processes, run they feel strongly. It will be helpful for any meetings effectively, manage multiple interests, officer working within a GRM to realize that facilitate group brainstorming, and manage the every difficult conversation (especially those production of documents (e.g., draft agreements) with APs) is actually three conversations. by groups. First, there is the “factual” conversation: the technical details of what happened, is • Risk Management. While officers are trying to happening, or will happen. However, there address APs’ concerns, they must also be aware is also an “emotional” conversation, which of the risks inherent in doing so. These risks is the conversation about how people feel include legal liabilities, reputational damage to about what is happening. And third, there the organizations or projects they represent, To emphasize the “customer service” the officer will treat them with dignity and respect (as customers) and be able to deal professionally approach to managing GRMs, with their case (even if the APs do not like the outcome), and that the APs can believe what they understanding how feedback works are told by that officer, and that it is authoritative. That confidence and trust can come from any of and developing the capacity to several sources: manage the feedback process well • Identity. One of the easiest ways to establish are extremely important. credibility with APs is for them to be able to relate to the officer at the most basic of levels. It is particularly valuable to have someone who is a member of the same community (ethnic, physical harm to people and/or property, regional, caste, religious group, etc.) as all, or raising expectations, undermining colleagues or many, of the APs. previous decisions, and setting precedents that might be used later. Learning the skills and tools • Status. One indicator of respect both ways (i.e., of risk management is essential for avoiding the respect that a project implementor shows specific kinds of trouble and for aligning the the APs and vice versa) is the status of the person work done in each case with work done in the who is sent to deal with a case. Status might take past or to be done in the future (i.e., avoiding different forms in different societies, but it will inconsistency, which will undermine credibility). usually derive from either the seniority of the individual (age or “rank” in the organization) or • Strategic Communication. These skills will help level of experience. project implementors to (i) manage perceptions (and minimize negative perceptions) about • Relationships. Another source of credibility a project and the organizations behind it, can be derived from the familial or professional (ii) disseminate accurate information about a connections of the officers as seen by an AP project and its impacts (particularly useful in community. APs will often find it easier to trust countering rumors and/or addressing fears or believe someone who knows a particularly based on uncertainty), (iii) inform APs about the respected local political or community leader, existence of the mechanisms and resources that or one who studied under a respected mentor, are available to them (making that part of the or who has some preexisting relationship with implementor’s due diligence more efficient), some respected member of the community. (iv) address (professionally and strategically) (Even a celebrity from the entertainment any criticism or questions raised in the media industry or a sports figure can fill this role.) about a project or its impacts, and (v) manage good public relations as part of good corporate • Reputation. An officer might have a reputation social responsibility. for being fair or knowledgeable, or for having worked in the past as an advocate for the kinds of people with whom APs might identify. Credibility • Track Record (Consistency). Some officers— While the knowledge, the administrative support, particularly those with experience—might also and the skill level of people working within GRMs have a case history that (if APs are, or are made, are all important aspects of GRM capacity, APs must aware of it) will inspire some confidence. also be able to trust those handling their cases. At the very least, the officers dealing with APs will • Authority (Ability to Reward or Sanction). In need to have a minimum of credibility with them, many cases, APs will feel respected by (and will meaning that the APs have some confidence that be more likely to have confidence in) an officer who is empowered to make commitments than simply dealing with them in an office), on the implementor’s behalf, and/or who has and use of objective criteria that APs will find the authority either to reward or to sanction persuasive will all help the officer to build APs, based on their behavior or willingness credibility with the APs he or she is trying to help. to cooperate. Building a “good working relationship” does not necessarily mean doing things so APs will like the • Effective Communication, Relationship officer. While that might make for interactions Management, and/or Use of Objective Criteria. that are less unpleasant, it is not the same as It is not always possible to find the “ideal” person being credible to them. to act as an officer in every case. If an officer does not possess any of the aforementioned attributes, then the officer should work to Tools establish credibility with APs through his or her own behavior toward the APs. While it is Officers need to be equipped with an often tempting (and easier) simply to focus on administrative toolkit. Guides, frameworks, the “facts” of a case and to treat all APs alike, checklists, and forms allow for more systematic officers should make it a priority, from the very and consistent approaches: beginning, and throughout the process, to be mindful of how the APs perceive the person • Checklists are necessary, but not sufficient. with whom they are dealing. A good faith Do not rely too heavily on them. effort to establish credibility in the working relationship with APs will be an important • Diagnostic frameworks help ensure thorough resource going forward, as the case progresses. and comprehensive approaches. Even in cases where the APs do not begin with trust or confidence in the officer, effective • Quick-reference manuals and frequently asked communication (particularly listening, asking questions are extremely useful. good questions, and building an empathetic understanding of their overall situation—not just • Feedback and evaluation forms will be helpful in the specific grievances), dedicated relationship analyzing the case and preparing future cases. management (e.g., joining APs for a meal, rather Publication Stock No. ARM113810 September 2011