Shoretel Unified Communications Platform

SPECIFICATIONS ShoreTel Unified Communications Platform

Music-on-hold Trunk features • Linear ShoreTel Voice Operator (“0”) ANI • G.711 Switches On hold reminder ring Automatic trunk maintenance • ADPCM Extension assignment Telephone features Caller ID name • G.722 Outbound caller ID Answer Caller ID number • G.729a Paging Caller ID blocking Bridged call appearance • T.38 Fax Call barge in Park and page Centrex flash Call forward, busy Paging extension in paging Channel negotiation (Euro ISDN) System features Call forward, external group Connected number (Euro ISDN) 500 switches per system Call forward, no answer Pick up night bell Dial-in prefix Account codes Call hold Priority paging Dial-out prefix ACD (workgroups) Redial Call join DID Admission control Ringdown Digit translation Call park/unpark AES media encryption Ring tone selection DNIS Call pick up extension AMIS Ring tone personalization Malicious call trace (Euro ISDN) Call pick up group Auto attendant Call recording Send digits over call Network call routing Backup auto attendant Call stack (1-16 calls) Silent monitor Network/User side PRI Call redirect SIP Off-system extensions Bridge call appearance Call transfer, blind Voicemail (“#”) SIP Call permissions Call transfer, consultative Whisper page SIP diversion Distributed database Call transfer, intercom Whisper page mute Tandem trunking Extension length (3-5 digits) Trunk groups Call transfer, mailbox Trunk types Fax redirection Call transfer whisper Analog loop start IP phone support Feature permissions Call waiting Analog wink start 10/100/1000 switch IP phone failover Caller ID name TBR 21 support 802.1x Integrated voicemail Caller ID number T1 loop start 802.3af PoE Extension assignment (on-net) Caller ID blocking T1 wink start BV-16 codec Extension assignment (external Conference (6-party) T1 PRI-ANSI BV-32 codec Conference blind assignment) • NI2 Custom ring tones On-net dialing (1-7 digits) Conference consultative • 4ESS G.711 uLaw Power fail transfer Conference intercom • 5ESS G.722 codec PSTN failover Dial number (speed dial) • DMS 100 G.729a Directory dialing • QSIG master Headset compatible (built-in PSTN short circuit Distinctive dial tone • QSIG slave electronic headset lifter) Simultaneous ringing and Distinctive ringing • CAS Hearing-aid compatible call move E911 E1 PRI-ETSI LLDP-MED SMDI Group paging • Euro-ISDN MGCP SNMP Handsfree • QSIG ISO Phone API VPN phone Hang up • QSIG ECMA Programmable buttons Hold • Hong Kong (HKTA 2027) SIP (RFC 2833) Hunt groups Hot key pad • New Zealand Telecom Speaker phone (full duplex) Simultaneous hunt Huntgroups SIP ToS/Diff Derv Top down hunt InstaDial • RFC 3261-SIP UDP 5004 (patent pending) Single or multiple calls Intercom • RFC 2976-SIP INFO VLAN (DHCP) per extension Integrated voicemail • RFC 5168-SIP INFO Busy out group Night bell DSP features • RFC 3891-SIP replace Busy out extension Message waiting • RFC 3515-SIP refer Dynamic echo cancellation 16 extensions max. per switch Missed call • RFC 2396-URI Dynamic jitter buffer 8 groups max. per switch Multiple emergency numbers • RFC 2388-DTMF Lost packet handling Multiple line appearance Call forward busy Voice compression Call forward no answer • BV-16 codec Scheduled modes • BV-32 codec Specifications Voice Switch 90/ Voice Switch 90BRI/† Voice Switch 50/ Voice Switch 30 Voice Switch 90V Voice Switch 90BRIV/† Voice Switch 50V Telephones

IP phones 90 90 50 30

Analog phones 4 4 2 2 Analog Ports

Loop start trunks* 8 4 2

DID trunks* 4 2 2

Extensions (telephones) 4 4 2 2 Digital Trunks

Digital trunk channels 8 BRI channels

Integrated CSU

Line and payload loopbacks

Facilities data link

SIP Trunks

SIP trunks without media proxy 90 90 50 30

SIP trunks with media proxy 12 12 6 4 Voicemail

Voicemail storage 56 hours (90V only) 56 hours (90BRIV only) 22 hours (50V only)

Mailboxes 90 (90V only) 90 (90BRIV only) 50 (50V only)

Conference 2

Make me conference ports 12 4 6 RJ-21X

Front Panel •

10M/100M ethernet (RJ-45) 2 2 2

Analog RJ-21X RJ-21X RJ-21X

Audio input and output (mini) • • • •

T1/E1 (RJ-48C)

T1/E1 monitor (RJ-48C)

Maintenance (DB-9) • • •

Mechanical

19” rack mount • • •

Dimensions 8.4 x 1.7 x 14.9 in. 8.4 x 1.7 x 14.9 in. 8.4 x 1.7 x 14.9 in. 8.4 x 1.7 x 14.9 in. 21.3 x 4.3 x 37.8 cm 21.3 x 4.3 x 37.8 cm 21.3 x 4.3 x 37.8 cm 21.3 x 4.3 x 37.8 cm

Weight 5.3 Ib (2.4 kg) 5.3 Ib (2.4 kg) 5.3 Ib (2.4 kg) 5.3 Ib (2.4 kg) Power

Input voltage, frequency 100-240 VAC, 100-240 VAC, 100-240 VAC, 100-240 VAC, 50-60 Hz 50-60 Hz 50-60 Hz 50-60 Hz

Input current 1A max. 1A max. 1A max. 1A max.

Consumption/dissipation 31/33 W max. 23/25 W max. 23/25 W max. 23 W max.

Environmental

Operating temperature 0–50° C 0–50° C 0–50° C C

Operating humidity 0–90% 0–90% 0–90% (non-condensing) (non-condensing) (non-condensing) (non-condensing)

Storage temperature Call -30–70° C -30–70° C -30–70° C -30–70° C

IP phones 30 220

Analog phones 2 24 4 (220T1A only) Analog Ports

Loop start trunks* 2 (220T1A only)

DID trunks* 4 (220T1A only)

Extensions (telephones) 2 24 4 (220T1A only) Digital Trunks

Digital trunk channels 2 BRI channels 24/23B+D 24/23B+D

Integrated CSU • •

Line and payload loopbacks • •

Facilities data link • • SIP Trunks

SIP trunks without media proxy 30 24 220

SIP trunks with media proxy 4 20 20 Voicemail

Voicemail storage

Mailboxes Conference

Make me conference ports 24 6 (220T1A only) Front Panel

10M/100M ethernet (RJ-45) 2 2 2 2

Analog RJ-21X RJ-21X RJ-21X (220T1A only)

Audio input and output (mini) • • • •

T1/E1 (RJ-48C) • •

T1/E1 monitor (RJ-48C) • •

Maintenance (DB-9) • • • •

Mechanical

19” rack mount • • • •

Dimensions 8.4 x 1.7 x 14.9 in. 17.2 x 1.7 x 14.3 in. 8.4 x 1.7 x 14.9 in. 8.4 x 1.7 x 14.9 in. 21.3 x 4.3 x 37.8 cm 43.6 x 4.4 x 36.3cm 21.3 x 4.3 x 37.8 cm 21.3 x 4.3 x 37.8 cm

Weight 5.3 Ib (2.4 kg) 9 lb (4.1 kg) 5.3 Ib (2.4 kg) 5.3 Ib (2.4 kg) Power

Input voltage, frequency 100-240 VAC, 100-240 VAC, 100-240 VAC, 100-240 VAC, 50-60 Hz 50-60 Hz 50-60 Hz 50-60 Hz

Input current 1A max. 2A max. 1A max. 1A max.

Consumption/dissipation 22 W max. 63 W max. 18 W max. 18/29 W max.

Environmental

Operating temperature 0–50° C 0–50° C 0–50° C 0–50° C

Operating humidity 0–90% 0–90% 0–90% 0–90% (non-condensing) (non-condensing) (non-condensing) (non-condensing)

Storage temperature -30–70° C -30–70° C -30–70° C -30–70° C

*Loop start trunks on the ShoreTel Voice Switch 120 and DID trunks on all switches are supported in the US and Canada only. † Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. Specifications Voice Switch E1k Voice Switch 220E1 Virtual Phone Switch Virtual SIP Trunk Switch

Telephones

IP phones 220 1000**

Analog phones

Analog Ports

Loop start trunks*

DID trunks*

Extensions (telephones) Digital Trunks

Digital trunk channels 30B+D 30B+D

Integrated CSU • •

Line and payload loopbacks • •

Facilities data link • •

SIP Trunks

SIP trunks without media proxy 30 220

SIP trunks with media proxy 20 20 500** Voicemail

Voicemail storage

Mailboxes Conference

Make me conference ports 60** Front Panel

10M/100M ethernet (RJ-45) 2 2

Analog

Audio input and output (mini) • •

T1/E1 (RJ-48C) • •

T1/E1 monitor (RJ-48C) • •

Maintenance (DB-9) • •

Mechanical

19” rack mount • •

Dimensions 8.4 x 1.7 x 14.9 in. 8.4 x 1.7 x 14.9 in. 21.3 x 4.3 x 37.8 cm 21.3 x 4.3 x 37.8 cm

Weight 5.3 Ib (2.4 kg) 5.3 Ib (2.4 kg) Power

Input voltage, frequency 100-240 VAC, 100-240 VAC, 50-60 Hz 50-60 Hz

Input current 1A max. 1A max.

Consumption/dissipation 18 W max. 18 W max.

Environmental

Operating temperature 0–50° C 0–50° C

Operating humidity 0–90% 0–90% (non-condensing) (non-condensing)

Storage temperature -30–70° C -30–70° C

*Loop start trunks on the ShoreTel Voice Switch 120 and DID trunks on all switches are supported in the US and Canada only. † Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. **ShoreTel will detect allocated hardware / VM resources. Insufficient resource allocation may result in a reduced capacity per virtual switch. Speciﬁcations IP Phone 930D IP Phone 655 IP Phone 560g IP Phone 485g Functions Call appearance 3 (On-screen indicator) 12 (Tri-color LEDs) 6 (Tri-color LEDs) 8 (Tri-color LEDs)

Feature keys 4 (Transfer, conference 5 (Redial, voicemail, directory, 8 (Transfer, conference, hold 6 (Transfer, conference, hold, redial/history, hold) call history, applications) intercom, redial/history, history, voicemail, directory) voicemail, options, directory)

Soft keys 3 4 5

Display 176 x 220 pixels 640 x 480 pixels (VGA) 24 characters x 7 lines 480 x 272 pixels Backlit, color Backlit, color touchscreen 168 x 80 pixels Backlit, color Backlit, grayscale

Speakerphone (full duplex) LED indicator/Advanced beam-forming LED indicator Half-duplex, on-screen indicator microphonepy array/Extension microphonepp option LED indicator Mute On-screen indicator LED indicator LED indicator LED indicator

Volume controls Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, headset, alert/rings headset, alert/rings headset, alert/rings headset, alert/ringsg Headset compatibility 2.5mm headset jack RJ-22, LED indicator RJ-22, LED indicator RJ-22, LED Indicator

Electronic hook-switch control • • • for wireless headsets

Features Call redirect • • • • Call timer • • • • Caller ID name, number • • • •

Conference call management 6 party 6 party 6 party 6 party Unlimited (system)/Sort by first or Directory Unlimited (system)/ Unlimited (system)/Sort by first or Alphanumericpp lookup last names/Alphanumeric lookup Unlimited (system) last names/Alphanumericpp lookup Message waiting (LED) • • • • Missed call indicator • • • • Redial/history Unlimited (stored on server) Unlimited (stored on server)/ Unlimited (stored on server) Last 20 numbers Filter byy, All, To,,, From, Missed Ring tone selections 4 4 4 4 System speed dial Unlimited Unlimited Unlimited Unlimited Personal speed dial 100 100 100 Time and date SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voicemail • • • • On hook dialing • • • • Built-in VPN client • • XML application support • •

Visual voicemail • • Option Management Call handling mode • • • • Call forwarding • • • • Handsfree mode • • • • Ring tone • • • • Agent state • • • • IP Telephony Protocol DECT/MGCP MGCP MGCP SIP Quality of service 802.1pq, DiffServ/ToS VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS Supported codecs G.711 uLaw/aLaw G.722 G.711 uLaw G.722 G.711 uLaw G711 uLaw/aLaw G726 G.729a G722 G729a BV-32 G.729a BV-32 G.729a iLBC BV-16 BV-16 G723 Linear16bit Power (standard) Base station: 802.3af PoE 802.3af PoE 802.3af PoE 802.3af PoE Power (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) Ethernet speed Base station: 10/100 10/100/1000 switch 10/100/1000 switch 10/100/1000 Switch IP addressing Base station: DHCP, static DHCP, static DHCP, static DHCP, static Technical Speciﬁcations Size Handset: 16.8 x 4.7 x 2.2 cm 12.7 x 6.5 x 6.5 in 11.6 x 7.5 x 5.3 in 9.6 x 5.3 x 4.8 in Base station: 20.8 x 15.0 x 5.8 cm 32.0 x 17.0 x 16.7 cm 29.5 x 19.1 x 13.5 cm 24.4 x 13.5 x 12.2 cm Weight Handset (w/battery): 0.29 lb (0.13 kg) 1.66 lb (0.75 kg) Base station: 0.73 lb (0.33 kg)g 4.0 lb (1.6 kg) 2.6 lb (1.2 kg) Power (idle/active/max) Base station: Class 2 PoE Class 3 PoE Class 3 PoE Class 0 PoE (2.5 W/3 W/4 W) (5.7 W/7.7 W/9.1 W) (4.1 W/6.1 W/7.5 W) (4.0 W/4.9 W/5.3 W) Battery: 3.7V 1100 mAH

Interfaces DECT wireless to base station RJ-45 Ethernet uplink/RJ-45 Ethernet RJ-45 Ethernet uplink RJ-45 Ethernet uplink /2.5mm headset jack downlink/RJ-22 handset jack/RJ-22 RJ-45 Ethernet downlink RJ-45 Ethernet downlink RJ-22 handset jack headset jack / Extension microphone RJ-22 handset jack RJ-22 headset jack jacks (x2) / Diagnostic port RJ-22 headset jack USB port (for future use) Loop length 100 meters 100 meters 100 meters Hearing-aid compatible • • • • Environmental Operating temperature 0–40° 0–50° 0–50° 0–50° Humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity (non-condensing) (non-condensing) (non-condensing) (non-condensing)

* Restricted throughput † Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. Speciﬁcations IP Phone 480g IP Phone 480 IP Phone 420 IP Phone 265 IP Phone 230g Functions Call appearance 8 (Tri-color LEDs) 8 (Tri-color LEDs) 2 (Single-color LEDs) 6 (Tri-color LEDs) 3 (Tri-color LEDs)

Feature keys 6 (Transfer, conference, hold, 6 (Transfer, conference, hold, 6 (Transfer, conference, hold, 8 (Transfer, conference, hold, 8 (Transfer, conference, hold, history, voicemail, directory) history, voicemail, directory) history, voicemail, directory) intercom, redial/history, intercom, redial/history, voicemail, options, directory) voicemail, options, directory)

Soft keys 5 5 4 4 Display 297 x 160 pixels 297 x 160 pixels 130 x 28 pixels 24 characters x 7 lines 24 characters x 5 lines Backlit Backlit Backlit 320 x 240 pixels 120 x 35 pixels Backlit, color

Speakerphone (full duplex) LED indicator LED indicator Half-duplex, LED indicator LED indicator LED indicator Mute LED indicator LED indicator LED indicator LED indicator LED indicator

Volume controls Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, headset, alert/rings headset, alert/rings headset, alert/rings headset, alert/rings headset, alert/rings Headset compatibility RJ-22, LED Indicator RJ-22, LED Indicator RJ-22, LED Indicator RJ-22, LED indicator RJ-22, LED indicator

Electronic hook-switch control • • • • • for wireless headsets

Features Call redirect • • • • • Call timer • • • • • Caller ID name, number • • • • • Conference call management 6 party 6 party 6 party 6 party 6 party Directory Unlimited (system)/Sort by first or Unlimited (system)/Sort by first or Unlimited (system)/ Unlimited (system) last names/ Alphanumericpp lookup last names/ Alphanumericpp lookup Alphanumericpp lookup Unlimited (system) Message waiting (LED) • • • • • Missed call indicator • • • • • Unlimited (stored on server)/ Unlimited (stored on server)/ Last 20 numbers Redial/history Filter byy All, To, From, Missed Filter byy All, To, From, Missed Unlimited (stored on server) Last 20 numbers Ring tone selections 4 4 4 4 4 System speed dial Unlimited Unlimited Unlimited Unlimited Unlimited Personal speed dial 100 100 100 100 Time and date SNTP sync SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voicemail • • • • • On hook dialing • • • • • Built-in VPN client • XML application support •

Visual voicemail • • Option Management Call handling mode • • • • • Call forwarding • • • • • Handsfree mode • • • • • Ring tone • • • • • Agent state • • • • • IP Telephony Protocol SIP SIP SIP MGCP MGCP Quality of service VLAN, DiffServ/ToS VLAN, DiffServ/ToS VLAN, DiffServ/ToS VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 Supported codecs G711 uLaw/aLaw G726 G711 uLaw/aLaw G726 G711 uLaw/aLaw G726 G.722 G.711 uLaw G.722 G.711 uLaw G722 G729a G722 G729a G722 G729a BV-32 G.729a BV-32 G.729a iLBC iLBC iLBC G723 Linear16bit G723 Linear16bit G723 Linear16bit BV-16 BV-16 Power (standard) 802.3af PoE 802.3af PoE 802.3af PoE 802.3af PoE 802.3af PoE Power (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional)

Ethernet speed 10/100/1000 Switch 10/100 Switch 10/100 Switch 10/100 switch 10/100/1000 switch IP addressing DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static Technical Speciﬁcations Size 9.6 x 5.3 x 4.8 in 9.6 x 5.3 x 4.8 in 6.6 x 5.3 x 4.8 in 9.5 x 6.8 x 5.2 in 9.5 x 6.8 x 5.2 in 24.4 x 13.5 x 12.2 cm 24.4 x 13.5 x 12.2 cm 16.7 x 13.5 x 12.2 cm 24.1 x 17.3 x 13.2 cm 24.1 x 17.3 x 13.2 cm Weight 1.62 lb (0.74 kg) 1.62 lb (0.74 kg) 1.60 lb (0.73 kg) 2.1 lb (1.0 kg) 2.1 lb (1.0 kg) Power (idle/active/max) Class 2 PoE Class 2 PoE Class 1 PoE Class 2 PoE Class 2 PoE (3.0 W/4.4 W/4.9 W) (3.0 W/4.4 W/4.9 W) (2.4 W/3.2 W/3.5 W) (3.5 W/4.3 W/5.9 W) (4.0 W/5.3 W/5.9 W)

Interfaces RJ-45 Ethernet uplink RJ-45 Ethernet uplink RJ-45 Ethernet uplink RJ-45 Ethernet uplink RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-45 Ethernet downlink RJ-45 Ethernet downlink RJ-45 Ethernet downlink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 handset jack RJ-22 handset jack RJ-22 handset jack RJ-22 headset jack RJ-22 headset jack RJ-22 headset jack RJ-22 handset jack RJ-22 headset jack RJ-22 headset jack

Loop length 100 meters 100 meters 100 meters 100 meters 100 meters Hearing-aid compatible • • • • • Environmental 0–50° Operating temperature 0–50° 0–50° 0–50° 0–50° Humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity (non-condensing) (non-condensing) (non-condensing) (non-condensing) (non-condensing)

* Restricted throughput † Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. Speciﬁcations IP Phone 230IP Phone 212k IP Phone 115IP Phone 110IP Phone BB24 Functions Call appearance 3 (Green LEDs) 12 (Tri-color LEDs) 1 1 24 (Tri-color LEDs)

Feature keys 8 (Transfer, conference, hold, 8 (Transfer, conference, hold, 6 (Transfer, conference, hold, 6 (Transfer, conference, hold, intercom, redial/history, intercom, redial/history, intercom, redial, voicemail) intercom, redial, voicemail) voicemail, options, directory) voicemail, options, directory) Soft keys 4 2 Display 24 characters x 5 lines 13 characters x 8 lines 16 characters x 1 line 16 characters x 1 line 12 characters x 14 line 120 x 35 pixels 65 x 56 pixels 80 x 7 pixels 80 x 7 pixels 80 x 168 pixels Backlit, grayscale

Speakerphone (full duplex) LED indicator LED indicator Half-duplex, LED indicator Speaker only Mute LED indicator LED indicator • • Volume controls Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, headset, alert/rings headset, alert/rings alert/rings alert/rings Headset compatibility RJ-22, LED indicator RJ-22, LED indicator External

Electronic hook-switch control • • for wireless headsets

Features Call redirect • • Call timer • • Caller ID name, number • • • • Conference call management 6 party 6 party 3 party 3 party Directory Unlimited (system) Unlimited (system) Message waiting (LED) • • • • Missed call indicator • • Redial/history Last 20 numbers Last 20 numbers Last number Last number Ring tone selections 4 4 4 4 System speed dial Unlimited Unlimited Personal speed dial 100 Time and date SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voicemail • • On hook dialing • • • Built-in VPN client XML application support

Visual voicemail Option Management Call handling mode • • Via voicemail Via voicemail Call forwarding • • Handsfree mode • • Ring tone • • Agent state • • Via voicemail Via voicemail IP Telephony Protocol MGCP MGCP MGCP MGCP MGCP Quality of service VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 Supported codecs G.722 G.711 uLaw G.722 G.711 uLaw G.722 G.711 uLaw G.722 G.711 uLaw BV-32 G.729a BV-32 G.729a BV-32 G.729a BV-32 G.729a BV-16 BV-16 BV-16 BV-16

Power (standard) 802.3af PoE 802.3af PoE 802.3af PoE 802.3af PoE 802.3af PoE Local adapter (optional) Power (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) Local adapter (optional) PoE power forwarding Ethernet speed 10/100 switch 10/100 switch 10/100 switch (software)* 10/100 switch 10/100 switch IP addressing DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static Technical Speciﬁcations Size 9.5 x 6.8 x 5.2 in 9.5 x 6.8 x 5.2 in 5.9 x 6.8 x 5.1 in 5.9 x 6.8 x 5.1 in 5.9 x 5.7 x 4.0 in 24.1 x 17.3 x 13.2 cm 24.1 x 17.3 x 13.2 cm 15.0 x 17.3 x 13.0 cm 15.0 x 17.3 x 13.0 cm 15.0 x 14.5 x 10.2 cm Weight 2.1 lb (1.0 kg) 2.1 lb (1.0 kg) 1.6 lb (0.7 kg) 1.6 lb (0.7 kg) 1.1 lb (0.5 kg) Power (idle/active/max) Class 2 PoE Class 2 PoE Class 2 PoE Class 2 PoE Class 3 PoE (2.9 W/3.6 W/4.4 W) (3.0 W/3.5 W/5.0 W) (2.6 W/2.9 W/4.0 W) (2.8 W/3.1 W/3.9 W) (2.9 W/4.6 W/6.5 W)

Loop length 100 meters 100 meters 100 meters 100 meters 100 meters Hearing-aid compatible • • • • • Environmental Operating temperature 0–50° 0–50° 0–50° 0–50° 0–50° Humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity 5–90% relative humidity (non-condensing) (non-condensing) (non-condensing) (non-condensing) (non-condensing)

* Restricted throughput † Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. Specifications Service Appliance 100 Service Appliance 400 Virtual Service UC Server 20 Appliance ShoreTel Software ShoreTel Collaboration ShoreTel Collaboration ShoreTel Collaboration Small Business Edition

Application capacities Audio conferencing Up to 50 simultaneous audio Up to 200 simultaneous audio Up to 200 simultaneous audio conferencing ports conferencing ports conferencing ports Web conferencing Up to 50 simultaneous secure Up to 100 simultaneous secure Up to 200 simultaneous secure Web conferencing ports (HTTPS) Web conferencing ports (HTTPS) Web conferencing ports (HTTPS) Instant messaging Up to 500 IM clients Up to 2000 IM clients Up to 2000 IM clients Number of conferences Up to 16 conferences Up to 64 conferences Up to 100 conferences Networking/storage Hard disk 2 x 500 GB 2 x 500 GB 1 x 500 GB RAID level Level 1 (Mirror) Level 1 (Mirror) Auto-sensing, 10/100/1000 2 2 2 Ethernet interfaces Ethernet fail-over • • • Maintenance Serial connector (DB9) • • • Power-on indicator • • • Hard drive activity indicator • • • Diagnostic indicators • • System status indicator • • • Fan status indicator • • System identification button • • USB connectors 2 2 4 Slide-out system identification • panel Retention clip • • Mechanical 19” rack mount • • • Dimensions (HxWxD) 1.7 in (4.3 cm) x 17.09 in (43.4cm) 1.7 in (4.3 cm) x 17.2 in (43.7cm) 1.7 in (4.3 cm) x 17.2 in (43.7cm) x 15.5 in (39.4 cm) x 23.5 in (59.7 cm) x 29.2 cm (11.5 in) Weight 17.8 lb (8.06 kg) 37 lb. (17 kg) 11 lb. (5kg) MTBF 53,200 hours 60,500 hours N/A Power/Consumption Rates Power 250 Watts 650 Watts 200 Watts Redundant power supplies • Input power 108 watts @368.5 btu/h 280 watts @956 btu/h 152 watts @519 btu/h AC input voltage 100-240 VAC 100-240 VAC 100-240 VAC Rated Input Current 3A (115V) to 1.5A (230V) 8A (115V) to 4A (230V) 4.2A (115V) to 2.1A (240V) Rated Input Frequency 50-60 Hz 50-60 Hz 50-60 Hz Consumption/dissipation 1039 BTU/hour maximum 2218 BTU/hour maximum 683 BTU/hour maximum Environmental Operating temperature 10–35º C (50–95º F) 10–35º C (50–95º F) 10–35º C (50–95º F) Operating humidity 8–90% (non-condensing) 8–90% (non-condensing) 8–90% (non-condensing) Storage temperature -40–65° C -40–65° C -40–65° C ShoreTel management

Installation Maintenance Installation wizards Maintenance Integrated software distribution Real-time monitoring License management Event reporting Silent client install Email event notification Copy programmable buttons SNMP Global programmable toolbars Online help Trunk test tool Administration Active Directory integration Call detail reporting Browser-based interface CDR database Centralized administration: Integrated archival Call control Bundled reports: Voicemail Media stream statistics Automated attendant User activity Hunt groups Trunk activity Workgroups Workgroup agent activity Workgroup interflow Workgroup queue activity Workgroup overflow WAN activity Call detail reporting Third-party integration Multi-user access Space-delimited CDR output Multi-level access control Send CDR over SMDR interface User ID and password protection Remote CDR viewing User groups CDR output Call permissions Dial plan support Telephony permissions Australia Voicemail permissions Austria Trunk groups Belgium Dialing plans Brazil Dynamic configuration Canada Automatic synchronization Denmark Unattended restart France Online help Singapore Online user guides Hong Kong User import tool Ireland Extension lists Italy Batch update utility Malaysia Account codes Route points Virtualization System distribution lists ShoreTel Director User notifications Applications Server (DVS) Converged conference bridge Virtual Phone Switch Distributed routing services Virtual SIP Trunk Switch Administrator preference profiles Virtual Service Appliance Enterprise Contact Center Language support English (US) ShoreTel messaging

Dial plan support Auto delete by number of days Auto attendant Dial Plan Support Save 256 menus Austria Skip 256 levels Australia Reply 256 schedules Belguim Reply to additional targets 254 calls/server Brazil Reply all Extension access Canada Reply with call back DID access Denmark Call sender DNIS access France Forward Play and record prompts over Germany Compose features: Telephone or PC Hong Kong Mark urgent Scheduled modes per menu: Ireland Address by extension On-hours Italy Address by name Off-hours Malaysia Address by distribution list Holiday Broadcast Custom Language support Call handling modes Single digit actions: Chinese (Mandarin) – prompts Five personal modes: Dial by first name only Standard Dial by last name Danish In a meeting Go to extension Dutch Out of office Go to menu English (Australia) Extended absence Hang up English (UK) Custom Repeat prompt English (US) Call forwarding Take a message French (Canadian) Find me Take a message by first name French (France) Greeting Take a message by last name German Transfer to personal assistant Transfer to extension Italian Recorded name Multi-digit actions: Japanese–prompts only Message notification: Go to extension Korean–prompts only Stutter dial tone Go to menu Norwegian FSK message waiting Take a message Portuguese (Brazil) Dial pager Transfer to extension Portuguese (Portugal) Dial extension Other actions: Spanish (Spain) Dial external number Time out (configurable) Spanish (CALA) Escalation notification Too many errors Swedish Export WAV file Invalid entry Voicemail Management features: 20,000 mailboxes Login security 21 servers Change password 3,000 mailboxes/main server Force password changes 2,000 mailboxes/distributed Force change from default server password 1,000 system distribution lists Password-length limits 99 personal distribution lists Voicemail permissions 254 calls/server Message length Unlimited storage Number of messages Greeting-only voicemail option Mail box full notification Voicemail synchronization with Broadcast gmail for business Message notification Messaging controls: Automatic message forwarding Play Automatic delete after Record forwarding Pause Legacy integration: Rewind SMDI Fast forward AMIS Delete ShoreTel Communicator - Personal Access

Standard call management Advanced voicemail Contact viewer Answer, hang up playback Telephony presence Transfer Caller ID name and number Instant messaging presence Send to voicemail Date, time and duration Person-to-person chat Send to auto-attendant Call back Multi-party IM and tabbed chat Park Compose IM presence privacy Hold Delete Presence change alert New call Forward Client side IM logging Redial Forward via email Speed dial Move backward, forward Outlook and Word Play presence See users’ presence inside Advanced call management Reply, reply all Intercom Microsoft applications Save Park Initiate a call, IM or flag a contact Sort with folders Page within Outlook Play on phone or play on PC Pick up Pick up night bell Extension assignment Advanced voicemail Assign number to internal Silent monitor management numbers Barge in Matching contact name display Assign number to external Whisper transfer Move backwards, forwards telephones (cell, home, etc.) Whisper page Play Date, time and duration Find me Call handling modes Forward to any two numbers Five modes Message notification and Caller ID delivered on find me Call forward (always, no answer, escalation Announce callers on find me busy) Notify on any, urgent or never Answer call with key press Customized greetings by mode Notify at an extension or external Send to voicemail with key press Call handling mode delegation number Notify to a pager or via e-mail Others Audio conferencing Email message header Ad-hoc web conferencing Up to six parties on conference Email full message (WAV file) session Add-on conference Configurable re-try options Contact center toolbar Join a conference integration Outlook voicemail inbox Integrated just-in-time presence Bridge call appearance Compose Multiple viewing options Message notification and Date, time and duration Multiple docking options escalation Delete Call appearance name, number Personal call recording Forward Call state Programmable buttons Move backward, forward Calling name, number Third-party contact import API Play Call duration Reply Call pick up Language support Save Danish Call notes Sort with folders Dutch Call properties Play on phone or play on PC English (Australia) Standard integrated English (UK) Outlook contact integration English (US) voicemail Personal imported contacts Caller ID, date, time, duration French (Canadian) Pop Outlook contact on display French (France) incoming call Play German Show contact information on IP Delete Italian phone Call sender Norwegian Outlook and Word presence Portuguese (Brazil) See users’ presence inside Portuguese (Portugal) Microsoft applications Spanish (Spain) Initiate a call, IM or flag a contact Spanish (CALA) within Outlook phone, IM, Swedish email imported contacts ShoreTel Communicator - Professional Access

Standard call management Advanced voicemail Video Answer, hang up management Integrated high quality, low Transfer Matching contact name display latency video Send to voicemail Move backwards, forwards Network congestion resiliency Send to auto-attendant Play H.264 video support Park Date, time and duration Interoperability with Lifesize and Hold Polycom New call Message notification and Redial escalation Mobility Notify on any, urgent or never Extension assignment Speed dial Notify at an extension or external Find me Advanced call management number SoftPhone Intercom Notify to a pager or via email Others Park Email message header Contact Center toolbar Page Email full message (WAV file) integration Pick up Configurable re-try options Enable workgroup mailbox with Pick up night bell Contact Center Silent monitor Outlook voicemail inbox Compose Message notification and Barge in Date, time and duration escalation Whisper transfer Delete Personal call recording Whisper page Forward Programmable buttons Call handling modes Move backward, forward Third-party contact import API Five modes Play V Minus 1 client compatibility Call forward (always, no answer, Reply and client version management busy) Save Language support Customized greetings by mode Sort with folders Danish Personalized call handling Play on phone or play on PC Dutch Call handling mode delegation English (Australia) Outlook contact integration English (UK) Phone, IM, email imported Audio conferencing English (US) Up to six parties on conference contacts French (Canadian) Add-on conference Personal imported contacts French (France) Join a conference Pop Outlook contact on German incoming call Italian Bridge call appearance Show contact information on IP Multiple viewing options Norwegian phone Multiple docking options Portuguese (Brazil) Call appearance name, number Outlook and Word Portuguese (Portugal) Call state presence Spanish (Spain) Calling name, number See users’ presence inside Spanish (CALA) Call duration Microsoft applications Swedish Call pick up Initiate a call, IM or flag a contact Call notes within Outlook Call properties Extension assignment Standard integrated Assign number to internal voicemail numbers Caller ID, date, time, duration Assign number to external display telephones (cell, home, etc.) Play Find me Delete Forward to any two numbers Call sender Caller ID delivered on find me Announce callers on find me Advanced voicemail Answer call with key press playback Send to voicemail with key press Caller ID name and number Date, time and duration Contact viewer Call back Telephony presence Compose Instant messaging presence Delete Person-to-person chat Forward Multi-party IM and tabbed chat Forward via email IM presence privacy Move backward, forward Presence change alert Play Client-side IM logging Reply, reply all Save Sort with folders Play on phone or play on PC ShoreTel Communicator - Operator Access

Standard call management Forward Contact viewer (extension Answer, hang up Forward via email monitor) Transfer Move backward, forward Multi-Party IM and tabbed chat Send to voicemail Play IM presence privacy Send to auto-attendant Reply, reply all Management Park Save Presence change alert Hold Sort with folders Telephony presence New call Play on phone or play on PC Detailed telephony presence Redial Instant messaging presence Advanced voicemail Speed dial Person-to-person chat management Matching contact name display Client-side IM logging Advanced call management Monitor up to 500 contacts Drag and drop of calls into Move backwards, forwards contact viewer Play Video Intercom Date, time and duration High resolution, low latency Park video Message notification and Page Network congestion resiliency escalation Pick up Notify on any, urgent or never H.264 video support Pick up night bell Notify at an extension or external Interoperability with Lifesize and Silent monitor number Polycom Barge in Notify to a pager or via email Whisper transfer Mobility Email message header Extension assignment Whisper page Email full message (WAV file) Find me Call handling modes Configurable re-try options SoftPhone Five modes Outlook voicemail inbox Call forward (always, no answer, Workgroup agent functions Compose Display of calls in your queue busy) Date, time and duration Call pick up from queue Customized greetings by mode Delete Call information display Call handling mode delegation Forward Previous call log display Call handling for operator/ Move backward, forward executive assistant Play Others Personalized call handling Reply Personal call recording Save Programmable buttons Audio conferencing Message notification and Up to six parties on conference Sort with folders escalation Add-on conference Play on phone or play on PC High-resolution video (optional Join a conference Outlook contact integration feature) Bridge call appearance Phone, IM, email imported Third-party contact import API Multiple viewing options contacts Multiple docking options Personal imported contacts Language support Danish Call appearance name, number Public import contacts Dutch Call state Pop Outlook contact on English (Australia) Calling name, number incoming call English (UK) Call duration Show contact information on IP English (US) Call pick up phone French (Canadian) Call notes Outlook and Word presence French (France) Call properties See users’ presence inside German Standard integrated Microsoft applications Italian voicemail Initiate a call, IM or flag a contact Norwegian Caller ID, date, time, duration within Outlook Portuguese (Brazil) display Portuguese (Portugal) Play Extension assignment Assign number to internal Spanish (Spain) Delete numbers Spanish (CALA) Call sender Assign number to external Swedish Advanced voicemail telephones (cell, home, etc.) playback Caller ID name and number Find me Forward to any two numbers Date, time and duration Caller ID delivered on find me Call back Announce callers on find me Compose Answer call with key press Delete Send to voicemail with key press ShoreTel Communicator for Mobile

Mobile phone support Language support Visual voicemail BlackBerry 81xx Series Danish Preview BlackBerry 83xx Series Dutch Full play BlackBerry 85xx series (Curve) English (US) Navigate BlackBerry 87xx Series English (UK) BlackBerry 88xx Series French Call history Call back BlackBerry 8500 (Curve) German BlackBerry 8900 (Curve) Italian Settings BlackBerry 90xx Series (Bold) Norwegian Call handling modes BlackBerry 91xx Series (Pearl 2) Portuguese Location-based services BlackBerry 95xx Series (Storm, Portuguese (Brazil) QuickDialer Storm2) Spanish Language BlackBerry 96xx series (Tour) Swedish Keyboard BlackBerry 9700 (Bold) Extension assignment BlackBerry 9800 (Torch) Main screen details Default start page Unplayed voicemail indicator BlackBerry Storm 2 Network speed Missed call and voicemail Motorola RAZR V3 Online help indicator Motorola RAZR V3xx Reset settings Default OA selected indicator Nokia E51 User information Location-based service status Nokia E61i indicator Nokia E63 BlackBerry integrated Incoming call history indicator Nokia E71 functions Call handling mode indicator Dial directly from the address Nokia E72 Main menu book Nokia E75 Dial directly from the call log Nokia Surge 6790 Main screen quick settings Status indicator on the home Extension assignment Nokia E90 screen Samsung Blackjack II Call handling mode HTC Mogul (Sprint PPC-6800) Keyboard type HTC P6500 (Sirius) QuickDialer QWERTY Corporate contacts HTC TyTn II QWERTZ Diacritical character support AXERTY Personal address book integration Wildcard first and last name Lookup/call by first name Lookup/call by last name Lookup/call by phone number

ShoreTel Communicator for Mac

Communicator for Mac is a native Dial contacts directly from Mac Dock icon displays a badge Mac OS X application, which address book with missed call and unheard offers the features available Import contacts from Mac voicemail counts through the Communicator address book Background notifications of for Web, plus the following Allows dialing from many incoming calls and voicemails additional Mac specific features: applications using Mac OS X services Can be kept in Dock and opened at startup like any Mac application.

ShoreTel Communicator for iPhone

Mobile phone support Duration Filter contacts using the first iPhone 3G and 3GS Played status letters of the first and last iPhone 4 Voicemail actions: name iPad Play the whole message on Enter phone numbers iOS3.x, iOS4 the device assigned to the Call history information extension Caller ID date and time of receipt Language support Call sender Duration played status English (US) Delete message “On-the-go” functions Visual voicemail features Call handling modes settings Voicemail information: QuickDialer Extension assignment settings Caller ID Access the mobile device’s iPad support (emulation mode) Date and time of receipt address book ShoreTel Communicator - Agent Access

Standard call management Play on phone or play on PC Client side IM logging Answer, hang up Advanced voicemail Workgroup agent functions Transfer management Display of calls in your queue Send to voicemail Matching contact name display Call pick up from queue Send to auto attendant Move backwards, forwards Call information display Park Play Previous call log display Hold Date, time and duration New call Mobility Redial Message notification and Extension assignment Speed dial escalation Find me Notify on any, urgent or never SoftPhone Advanced call management Notify at an extension or Intercom external number Others Personal call recording Park Notify to a pager or via email Programmable buttons Page Email message header Message notification and Pick up Email full message (WAV file) escalation Pick up night bell Configurable re-try options Silent monitor Third-party contact import API Barge in Outlook voicemail inbox Compose Language support Whisper transfer Danish Date, time and duration Whisper page Dutch Delete English (Australia) Personalized call handling Forward English (UK) Modes Move backward, forward English (US) Five modes Play French (Canadian) Call forward (always, no answer, Reply French (France) busy) Save German Customized greetings by mode Sort with folders Italian Call handling notes Play on phone or play on PC Call handling mode delegation Norwegian Outlook contact integration Portuguese (Brazil) Audio conferencing Phone, IM, email imported Portuguese (Portugal) Up to six parties on conference contacts Spanish (Spain) Add-on conference Personal imported contacts Spanish (CALA) Join a conference Public import contacts Swedish Bridge call appearance Pop Outlook contact on Multiple viewing options incoming call Multiple docking options Show contact information on Call appearance name, number IP phone Call state Outlook and Word Calling name, number presence Call duration See users’ presence inside Call pick up Microsoft applications Call notes Initiate a call, IM or flag a contact Call properties within Outlook Standard integrated Extension assignment voicemail Assign number to internal Caller ID, date, time, duration numbers display Assign number to external Play telephones (cell, home, etc.) Delete Call sender Find me Forward to any two numbers Advanced voicemail Caller ID delivered on find me playback Announce callers on find me Caller ID name and number Answer call with key press Date, time and duration Send to voicemail with Call back key press Compose Delete Contact viewer (extension Forward monitor) Forward via email Telephony presence Move backward, forward Instant messaging presence Play Person-to-person chat Reply, reply all Save Sort with folders ShoreTel Communicator - Supervisor Access

Standard call management Advanced voicemail Extension assignment Answer, hang up playback Assign number to internal Transfer Caller ID name and number numbers Send to voicemail Date, time and duration Assign number to external Send to auto attendant Call back telephones (cell, home, etc.) Park Compose Hold Delete Find me Forward to any two numbers New call Forward Caller ID delivered on find me Redial Forward via e-mail Announce callers on find me Speed dial Move backward, forward Answer call with key press Play Send to voicemail with Advanced call management Reply, reply all Intercom key press Save Park Sort with folders Page Contact viewer (extension Play on phone or play on PC Pick up monitor) Telephony presence Pick up night bell Advanced voicemail Instant messaging presence Silent monitor management Person-to-person chat Barge in Matching contact name display Client-side IM logging Whisper transfer Move backwards, forwards Workgroup agent functions Whisper page Play Display of calls in your queue Date, time and duration Personalized call handling Call pick up from queue modes Message notification and Call information display Five modes escalation Previous call log display Call forward (always, no answer, Notify on any, urgent or never busy) Notify at an extension or Workgroup supervisor Customized greetings by mode external number functions Display agents in your Call handling notes Notify to a pager or via email workgroup Call handling mode delegation Email message header Manage queue alerts Email full message WAV file) Manage workgroup thresholds Audio conferencing Configurable re-try options Up to six parties on conference Manage agent states Add-on conference Outlook voicemail inbox Change workgroup call Join a conference Compose handling mode Date, time and duration Bridge call appearance Delete Mobility Multiple viewing options Extension Assignment Forward Multiple docking options Find me Move backward, forward Call appearance name, number SoftPhone Play Call state Reply Calling name, number Others Save Personal call recording Call duration Sort with folders Programmable buttons Call pick up Play on phone or play on PC Message notification Call notes and escalation Call properties Outlook contact integration Third-party contact import API Phone, IM, email imported Standard integrated contacts Language support voicemail Personal imported contacts Danish Caller ID, date, time, duration Public import contacts Dutch display Pop Outlook contact on English (Australia) Play incoming call English (UK) Delete Show contact information on English (US) Call Sender IP phone French (Canadian) Outlook and Word French (France) presence German See users’ presence inside Italian Microsoft applications Norwegian Initiate a call, IM or flag a contact Portuguese (Brazil) within Outlook Portuguese (Portugal) Spanish (Spain) Spanish (CALA) Swedish ShoreTel Communicator access level comparison

Comparison Chart Personal Access Professional Access Agent Access Supervisor Access Operator Access Remote Call Control and Presence QuickDialer • • • • • Call, answer, hold, conference • • • • • Call history, redial history • • • • • Speed dial • • • • • Advanced call management: Intercom, park, page, pick up, silent monitor, barge in, whisper transfer/page, overhead page, telephony presence change alert • • • • • Just-in-time telephony presence • • • • • Call handling modes • • • • • Call handling mode delegation (to give permission) • • • • • Call handling mode delegation (to change somebody else's) • • Personalized call handling: based on who is calling, when the call arrives or based on the user’s call handling mode • • • • Up to 6-party audio conference (add-on and join) • • • • • Bridge call appearance: multiple viewing/docking options, call appearance name/number, call state/duration/notes & properties, call pick up • Share call appearances • Call drag and drop to contact viewer • • • Programmable buttons •* • • • • Visual Voicemail Standard integrated voicemail: caller ID name and number, date, time and duration, play, call back, delete • • • • • Advanced voicemail playback: compose, forward, forward via email, move backward, reply, reply all, save, sort with folders • • • • • Voicemail preview Message notification and escalation • • • • • Outlook Integration* Built-in presence • • • • Voicemail inbox • • • • • Contact integration • • • • • Calendar-based call handling mode • • • • • Contact Viewer Telephony presence • • • • • Detailed telephony presence (ringing status, connect time) • • • Instant messaging presence • • • • • Instant messaging presence change alert • • • • • Presence privacy management • • • • • Person-to-person and multi-party IM • • • • • Client-side IM logging • • • • • Mobility Extension assigment: assign to internal numbers or external telephones (cell, home, etc.) • • • • • Find me • • • • • SoftPhone: number pad for DTMF entry, swift change from phone to SoftPhone, G.711/G.722 codec • • • • GPS-based change of call handling mode or extension assigment Bluetooth-based change of call handling mode or extension assigment Audio and Web Conferencing Desktop sharing** • • • • • Instant recording of audio and web conferencing** • • • • • Video High quality, low-latency video: H.264/Svc protocol, 640 x 480 (VGA), Up to 30 frames per second • • Workgroup and Contact Center Queue monitoring • • • Queue alerts • • Workgroup mailbox • • Agent monitoring • • Contact Center integration • •

* ShoreTel Communicator for Web is available with the Personal Access Level, with the exception of this feature. ** Requires ShoreTel Conferencing and instant messaging *** Device dependent ShoreTel Collaboration

Audio conferencing Telephone interface (DTMF) Language support instant messaging List option US English XMPP-based Mute or un-mute your line UK English Encrypted communications Mute/un-mute all Australian English Integrated authentication with List participants Spanish (Spain) ShoreTel Communicator Start/stop recording Danish Contact list management Lock/unlock conference German Offline messaging Disconnect all F rench (France) Multi-party conversation Italian Presence privacy Web conferencing Dutch Zero install for participants Mac iChat support Norwegian Zero install for hosts using Portuguese (Brazilian, Portugal) ShoreTel Communicator Conference management Swedish Reservationless, scheduled and Application and desktop sharing instant conference Application and desktop sharing Enforcement of scheduled recording/playback conferences Whiteboard One-click scheduling in File transfer Microsoft Outlook Conference chat Advanced settings in Microsoft Outlook Application sharing Share entire desktop Conference Web portal Share individual windows Instant conference from ShoreTel Share zones Communicator Pass presenter controls to Bridge into conference from participants ShoreTel Communicator or Pointer phones User-selected host and Document sharing participant access codes PowerPoint slides Auto-generated access codes Flash videos Host-required option Public and personal libraries Audio and web recordings/ Security and compliance playback Individual user authentication Resilient conferencing One-time conference access Floating licensing codes Audio conferencing 7-digit access codes HD audio Password protected conference Dial out Encrypted Web conferences Telephone interface (DTMF) (HTTPS) Integrated conference button on Encrypted audio (SRTP) ShoreTel phones Conference locking Mute one, all parties Drop one, all parties Reporting Dial out to add parties via the Audio CDR in Director Web Web conferencing CDR Web-based call back line to join Audio codecs Optional entry and exit tones G.729 Announce names on joining G.722 Roll call announcements G.711 DV14/ADPCM Linear Wideband Linear About ShoreTel ShoreTel is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com

WORLD HEADQUARTERS 960 Stewart Drive, Sunnyvale, CA 94085 USA. shoretel.com and shoretelsky.com +1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel. +1 (408) 331-3333 Fax for ShoreTel +1 (646) 230-5000 Tel. +1 (646) 230-5001 Fax for ShoreTel Sky EMEA +800 408 33133 Freephone +44 (1628) 826300 Tel. ASIA PACIFIC +61 (0)2 9959 8000 Tel.

Copyright © 2014 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part #850-1381-01/05.14