Bournemouth, Poole & Dorset

Bournemouth, Poole & Dorset Adult Care & Support Services Directory 2015

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In partnership with

www.carechoices.co.uk www.luxurycare.co.uk Luxury care in Luxury care homes

Bournemouth & Poole’s premier dementia care homes

We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress.

We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people.

We aim to meet each resident’s speciﬁc needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met.

Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underﬂoor heating, television, wireless call systems and telephone facilities.

Aranlaw House Care Home Seabourne House Care Home Regency Manor Care Home Tel: 01202 763367 Tel: 01202 428132 Tel: 01202 715760 E: [email protected] E: [email protected] E: [email protected]

26 Tower Road, Branksome Park, 1 Clifton Road, Southbourne, 16-17 Blair Avenue, Lower Parkstone, Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Contents Welcome 4 Extra Care housing 32 Where do I start? 4 Housing and support for younger adults 33 Help and advice 4 Regions covered by this Directory 6 Specialist care services 34 My life my care 6 Physical disability 34 Your assessment 7 Learning disability 35 Mental health 35 National developments in care and support 8 Dementia care 35 The new Care Act and what it means for you 8 Residential dementia care checklist 38 Personal Budgets and Direct Payments 8 Care homes 39 Leaving hospital and staying independent 9 Types of care home 39 Reablement and rehabilitation 10 Care homes checklist 41 NHS continuing healthcare 10 Out of area care options 42 Occupational therapy 10 This Directory’s helpline 42 Sight and hearing services 11 Telecare and assistive technology equipment 12 Paying for care 42 Paying for your own care 42 Carers information 13 What will you have to pay for your care? 43 Supporting unpaid carers 13 Third party payments for care home fees 45 Respite care and short stays 14 Care fees can increase 45 Carers Direct 14 Staying safe from falls 15 Essential information 46 Inspection and registration of care services 46 Keeping active 15 Comments, compliments and complaints 46 Living well 15 Have your say about local services 47 Protecting vulnerable adults 47 Making life easier in your home 16 The Registered Nursing Homes Association 48 In the living room 16 Legal help and advice 49 In the bedroom 17 In the kitchen 18 Useful contacts 50 In the bathroom 19 Care homes and care homes with nursing listings 55 Independent home care providers 20 West Dorset 55 Home care agency checklist 21 North Dorset 63 Dorset home care providers listing 23 Purbeck 66 Poole home care providers listing 27 East Dorset 67 Bournemouth home care providers listing 29 Poole 75 Bournemouth 81 Further local help 31 Handy Van Repair Service 31 Index 90 Day services 31 Dorset Partnership for Older Bournemouth, Poole and Dorset Councils’ distribution of this publication does not constitute their support or recommendation of any of the products or services advertised People Programme - POPP 31 or listed within. All the listings in this publication are supplied by the Care Quality Safe and Independent Living - SAIL 32 Commission and neither Bournemouth, Poole and Dorset Councils nor Care Choices Ltd can be held responsible for any errors or omissions. Housing with care 32 Sheltered housing 32

To obtain extra copies of this Directory, free of charge, call, Bournemouth Care Direct on 01202 454979, Poole Adult Social Care Help Desk on 01202 633902 or Dorset County Council Adult Access Team on 01305 221016.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those Alternative formats requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

Bournemouth, Poole and Dorset Councils are committed and help on the many adult social care services available to finding new ways to improve health and social care in locally. This Directory is an important source of that the county and are working with partners such as NHS information. Dorset and voluntary organisations to support people to There are many appropriate services provided by stay healthy and independent for as long as possible and different organisations, including councils, voluntary lead full and active lives. organisations, private care agencies and the NHS. In this A Better Together programme will transform services Directory, which covers a large area, three councils are over the coming years to make the best use of available responsible for community care services: resources, and ensure people receive better care and • Bournemouth Borough Council (Adult Social Care), support closer to home. For further information on the • Borough of Poole (Adult Social Care), and Better Together programme go to: www.dorsetforyou. com/better-together • Dorset County Council (Adult and Community Services). People finding it hard to manage on their own, and Throughout the text, for ease of use, the services are their families, need to know where they can go for advice described as coming from ‘Adult Social Care’.

Where do I start?

Adult Social Care assesses need and provides information, If you need any form of advice about help to remain advice and services to the people of Bournemouth, Poole independent, or about your care options, you should and Dorset, 24 hours a day, 365 days a year. Adult Social phone your relevant Adult Social Care department to Care supports all adults who have physical disabilities, request an assessment. Contact details can be found learning disabilities, mental health issues, a sensory below. loss or general frailty. The aim is to actively promote Anyone can ask for an assessment, regardless of their independence and choice and help people to be self- financial situation. The assessment and advice is free. You reliant and live in their own homes for as long as possible. may be asked to make a financial contribution towards When this is no longer possible they help people to services arranged for you, which could be the full cost of choose good quality supported housing or care homes. the service for people who can afford to pay.

Help and advice

Adult Social Care will always provide support and advice, • meals at home; even if they cannot pay for the help you need. They will do • social activity; their best to help get you back to living independently. • support for carers and providing breaks; One in 10 people in the UK care for friends or family • personal care at home; members. Adult Social Care supports unpaid carers in • Personal Budgets and Direct Payments; and various ways, for example by providing training, links to • care homes and care homes with nursing. support groups and assisting carers to get a break from their caring responsibilities. This Directory contains information about the services Bournemouth Care Direct available to people in Bournemouth, Poole and Dorset. Bournemouth Borough Council These include: Tel: 01202 454979 Email: [email protected] • the protection of vulnerable adults; Web: www.mylifemycare.com • assessment of needs; Poole Adult Social Care Help Desk • advice about social care, health, housing and money; Tel: 01202 633902 Email: [email protected] • short term help at home to recover your independence Web: www.mylifemycare.com after an illness or a crisis; Dorset County Council Adult Access Team • equipment to support independence; Tel: 01305 221016 Email: [email protected] • adaptations to the home environment; Web: www.mylifemycare.com • benefits advice;

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help

Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere. We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, compassionate care, comfort and peace of mind.

Residential care 8 Mount Pleasant homes Weymouth 01305 760903 Our locations throughout Dorset: 1 Alexandra House 9 Queensmead Parkstone, Poole Christchurch 01202 746640 01202 485176 10 Gillingham 2 Buxton House 10 St Martins Weymouth Gillingham 01305 760834 01747 823221 3 Castle Dene 11 Talbot View Bournemouth Bournemouth 01202 397929 15 Crewkerne 01202 537571 4 Dorset House 12 Templeman House Ferndown Hamworthy, Poole 6 Bournemouth 01202 672427 3 14 01202 537812 1 Christchurch 5 5 11 12 13 The Fearnes Elizabeth House 4 9 Parkstone, Poole 7 Dorchester Poole 13 Bournemouth 01202 744545 Bournemouth 01202 296906 6 Fairlawn, Ferndown Home care 01202 877277 8 offices 2 Weymouth 7 Maiden Castle House 14 East Dorset Dorchester 01202 394000 01305 251661 15 West Dorset 01460 270500

To request a brochure, arrange a visit or ﬁ nd out more, go to our website, call or send us an email www.care-south.co.uk | 01202 712400 | [email protected]

Gillingham

Shaftesbury

Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET Charmouth Bridport BOURNEMOUTH POOLE Christchurch Lyme Regis Dorchester PURBECK Wareham

Home care providers Dorset 23 Weymouth Swanage Poole 27 Bournemouth 29 Bill of Portland

Care homes/care homes with nursing listings West Dorset 55 North Dorset 63 East Dorset 67 Beaminster 55 Blandford 63 Christchurch 67 Bridport 55 Gillingham 64 Ferndown 69 Charmouth 55 Shaftesbury 65 Verwood 71 Dorchester 56 Sturminster Newton 65 Wimborne 71 Lyme Regis 58 Purbeck 66 Poole 75 Sherborne 59 Swanage 66 Weymouth 59 Wareham 66 Bournemouth 81

Find out about: • how to live safely and independently at home including equipment to aid your daily living and care at home; • social and eating opportunities We believe that everyone should be able to live safely and including lunch clubs, day opportunities and befriending independently in their own homes for as long they can, schemes; but at some point in our lives many of us will need help to • transport options to help you get out and about; look after ourselves: perhaps because of illness, accident, disability or simply getting older and more frail. • information and support for carers including advice and information about looking after If you need help for yourself or for a relative or friend, yourself and taking a break from caring; www.mylifemycare.com provides information and advice and much, much more. to support you to make informed choices and decisions about care and support. www.mylifemycare.com

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Your assessment

Before they can arrange care services for you or provide a Personal Budget for your social care, Adult Social Care must assess your needs. Social workers, housing staff and health professionals may work with you and your carer to identify what your needs are and how they might best be met. The assessment is based on your circumstances and will be different for each person. A social worker/care manager will look at ways to best meet your agreed outcomes and goals. The best way of meeting your goals will then be discussed with you, sometimes with an occupational therapist’s help. If you already have a relative or friend who is your carer, they can also be assessed if they wish. Once your needs have been assessed and your desired outcomes established, Adult Social Care will decide if you are eligible for their help. A financial assessment will also take place, to determine how much you can afford to contribute towards the cost of your care.

Am I eligible for an assessment? What does the process involve? To be eligible for an assessment, you may have one or The assessment of your needs will involve your social more of the following: worker talking with you, your carer (if you wish) and other • sight or hearing difficulties; people who know you well, about different aspects of • mental health needs; your life. These discussions may include your physical • frailty because of old age; health, your emotional health, how you manage to look after yourself, what outcomes you are looking for from • on-going care needs when you leave hospital; the care and support provided and your current family • learning disabilities; and support networks. Methods of best meeting your • permanent, substantial physical disabilities; needs and achieving your outcomes will be discussed and • a long term illness; or agreed with you.

• problems related to substance misuse. Do I have a say in what services I get? Alternatively, you may provide regular unpaid care After your needs have been assessed, Adult Social Care will for someone and subsequently be eligible for a carer’s advise you about services you may be eligible for and your assessment. Personal Budget (explained on page 8) to help you meet your care needs. They will discuss with you: Who can refer you for an assessment? You can be referred by: • the type of help you think you need to meet your outcomes; • yourself or a relative, friend or neighbour; • when you think it is needed; • a social worker or health professional such as a doctor or health visitor; or • who will be providing the assistance; • any other agency. • how long they will be with you; • how it will be paid for; and If you wish to request an assessment or need more information, telephone your local Adult Social Care office • your religious and cultural needs. (contact details are on page 4). They will arrange for an Support plans are reviewed regularly and will include all interpreter if you do not speak English or if you use sign references to any Personal Budget you may be eligible for, language. to help pay for your care needs.

Visit www.carechoices.co.uk for further assistance with your search for care 7 National developments in care and support

The new Care Act and what it means for you

If you haven't already heard of the new Care Act, you may is charged for, who has to contribute, and a cap on how well do so soon. It's a new piece of law which will come much people will have to pay towards their care. This into effect during April 2015, making positive changes to comes into effect from April 2016. the way care and support is provided for adults and carers. The reforms also include council duties on prevention Many of the things the Care Act now makes statutory and wellbeing, information and advice, the national for councils are things we are already doing or working minimum threshold for eligibility; Personal Budgets, towards such as having a Safeguarding Board and care and support plans and universal deferred payment outcome-based assessments. It also introduces new duties agreements. to all councils, designed to ensure that wellbeing, dignity The Care Act will mean that a wider range of good and choice are at the heart of health and social care. quality services give you more control and help you to The changes include: make more personalised choices over your care, resulting Carers: For the first time, carers will be recognised in law in in even better care that works for you. the same way as those they care for, and more will able to It is designed to ensure that people receive services that have an assessment of their own support needs. prevent their care needs from becoming more serious, or People who pay for their own care and support: Will be delay the impact of their needs; can get the information entitled to an assessment under the law. and advice they need to make good decisions about care Safeguarding: Anyone at risk of abuse will be even better and support; have a range of high-quality care providers to protected as the Act puts Adult Safeguarding Boards on a choose from. statutory footing. Factsheets which provide an overview of the Act Care costs: The Care Act also takes into account the findings and explain the duties and powers local authorities will of the Dilnot Report into the funding of care and support, have in the future are available at: www.gov.uk. Further introducing a number of significant changes to how care information will be published as it becomes available.

Personal Budgets and Direct Payments

A Personal Budget is the money a council allocates to Direct Payments gives you choice and control over your an individual to meet their care and support needs. If care and you can use your Personal Budget to buy services you have been assessed as eligible to receive support directly from Adult Social Care or other sources; you from Adult Social Care, you will be advised of what your cannot use it to buy healthcare or long term residential Personal Budget amount is. care. Direct Payments are one of the ways that you can Some people use their money to buy care or support; choose to receive your Personal Budget. This means help with everyday tasks such as washing or getting having money paid into a specific Direct Payments bank dressed, from agencies or organisations, or employ a account (that you will need to set up) or into a holding personal assistant. account arranged by Adult Social Care. You can then use The outcomes of your assessment may have identified this money to purchase your own care, rather than the other areas of life; for example leisure and social activities council arranging it for you. and in this case you may wish to purchase day care or recreational pursuits. For more information about Personal Budgets or Direct Payments, please speak to your social worker or care manager.

Personal health budgets These were introduced nationally in 2009 and have continued to grow – 636,000 people already have social

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal Budgets and Direct Payments continued care budgets and the NHS is learning from and building on this experience. Bournemouth Care Direct The budgets are already available for people who are Tel: 01202 454979 eligible for NHS Continuing Healthcare. A personal health Email: [email protected] budget is an amount of money to support a person's Web: www.mylifemycare.com/personal-budgets identified health and well-being needs, planned and Borough of Poole Adult Social Care Help Desk agreed between the person and their local NHS team. The Tel: 01202 633902 aim is to enable people with long term conditions and Email: [email protected] disabilities to have greater choice, flexibility and control Web: www.mylifemycare.com/personal-budgets over the healthcare and support they receive. Patients have had a 'right to ask' for a personal health Dorset County Council Adult Access Team budget since April 2014 and this became a 'right to have' Tel: 01305 221016 from October 2014. Email: [email protected] NHS care will continue to be free for patients at the Web: www.mylifemycare.com/personal-budgets point of use. Leaving hospital and staying independent

Adult Social Care and the NHS work very closely together to full assessment of the person’s needs. The social worker ensure that hospital patients are discharged safely and are will help people with information, advice and support able to return to home life as quickly as possible. Social care about appropriate community services which can include staff are available to help with information and advice when information about care homes, home care, benefits you are ready to leave hospital. information and day opportunities. They will also signpost No matter which hospital you are in, you can request an people to other services that may be able to help. assessment of your needs to help you stay independent and Dorset residents being discharged after a stroke from confident when you return home. The assessment involves Dorset County Hospital (Dorchester), Royal Bournemouth, asking you about your needs and what is required to help Christchurch or Poole hospitals are supported through you live safely and independently at home. There will also a Stroke Coordination service. This provides advice and be an explanation of any charges that may be made. information, support and signposting to help people to A relative, carer, or a member of the hospital staff may become as independent as possible. also approach the hospital social care team and ask them to Poole residents being discharged from Poole Hospital carry out an assessment, but this will not go ahead unless following a stroke are also supported by a Stroke you agree. Coordination service. This service provides information, If you already have a social care service in place Adult support and signposting to ensure that people have the Social Care will make an assessment of any other needs you information they need to make choices which enable them may have after your stay in hospital. to live as independently as possible after a stroke. The Carers should be offered an assessment and may also Stroke Coordination service can also refer clients to the care need advice and support. The hospital social care team is management team and psychological support services available to discuss any issues with them and also give them if additional care support is required, based on identified details of carers’ support groups. need. Adult Social Care can also introduce you to local voluntary At Bournemouth Hospital, Bournemouth Churches organisations who can help with a variety of services such as Housing Association’s Leaving Hospital Support Service laundry and domestic cleaning, or sitting services. makes your return as simple and stress-free as possible. Borough of Poole also works with people who are being It’s a free service funded by the Royal Bournemouth and discharged from hospital who are not eligible for financial Christchurch Hospitals NHS Foundation Trust, Bournemouth assistance from Adult Social Care services, sometimes Borough Council, Borough of Poole, Dorset County Council known as self-funding clients. and Hampshire County Council. For more information A social worker will visit these clients and undertake a phone 0845 260 0745.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Reablement and rehabilitation

If you’ve had an illness, lost a partner, just come home in carrying out daily living tasks, such as: from hospital, or are becoming frail, you might find it • dressing and getting into and out of bed; difficult looking after yourself. You may not feel strong • washing and shaving; enough to cope, have lost confidence or simply not be • managing the toilet; and used to coping on your own. We find that many people in this position just need a bit of help to get back on their • eating and drinking. feet. This is called ‘reablement’. The amount of help needed varies with each person Reablement is a short period of intensive support in and their circumstances. You might need only a few your home and there is no charge for this service. Adult visits a week or several visits a day. Over a period of Social Care will work with you to help you regain old skills, up to several weeks, the amount of help you need or develop new ones. In most cases this is all you will need should reduce quickly, as your confidence and ability to continue to live independently in your own home. improves. Please note that this service is available to all adults At the end of the period of reablement, most people in Dorset and Poole, and adults aged over 65 in can live independently at home. However, if you are not Bournemouth. fully independent, Adult Social Care will tell you how much If Adult Social Care thinks reablement can help, staff more help they think you will need, how much this might will visit you at home to talk to you about it and will find cost and whether Adult Social Care will pay something out what you want to be able to do and agree when help towards the cost. is needed. Adult Social Care will then arrange support in Further information on the reablement service in your your own home to help you regain confidence and ability area is available using the council contact details on page 4.

NHS continuing healthcare

NHS continuing healthcare is provided solely by the NHS if your needs. The assessment will be used to decide what you have extensive healthcare needs. This is free of charge, services will be provided and where, and who funds them. wherever it is delivered and can be provided in any setting. This is explained further on page 7. In your own home the NHS funds all care required to meet If your needs change, regular reviews will be carried your assessed needs. In a care home, the NHS makes a out and your care and/or funding arrangements will contract with the home and pays the full fees for your change to meet them. Contact the Dorset Clinical accommodation as well as all your care. Commissioning Group (CCG) for more information (see You can ask for an assessment by health and social care page 51 for contact details of the relevant office for professionals who will visit you to identify and prioritise your region).

Occupational therapy

Occupational therapists can help you lead a more • are assessed as having eligible needs. active and independent life using a variety of methods, All provision and recommendations are subject to including the use of adaptive equipment. They can assess assessment, explained on page 7. your home for hazards and point out things that might Visiting you at home, an occupational therapist will contribute to falls. They also advise carers on techniques be able to suggest adaptations that will improve your for moving and handling the person they care for. mobility. Perhaps handrails would be useful? Would a ramp You may be entitled to help with equipment for daily up to your front door help if you are in a wheelchair? living or adaptations to your home if you: Major alterations such as fitting a level-access shower • are elderly; or widening doorways can be paid for with a Disabled • have a disability; Facilities Grant (DFG). • have a long-term illness which causes you to have An occupational therapist will talk you through any difficulties coping with daily living tasks; or new equipment you may be given, as well as help you

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Occupational therapy continued apply for funding for major adaptations, if you need them. An assessment of your needs will determine whether an occupational therapist will be the best person to help you.

Bournemouth, Poole and Dorset As of 1st April 2015 you can access a wide range of aids to daily living to meet your assessed needs through the pan-Dorset Integrated Community Equipment Service. Contact your local authority’s Adult Social Care department using the details on page 4.

Bournemouth and Poole You can access a wide range of aids to daily living to meet your assessed needs through the Equip for Living Service. There is also an Enable Me shop and demonstration area offering advice and ideas for people looking to buy their own aids. 498 Wallisdown Road, Bournemouth BH11 8PT Tel: 0844 893 6364 Fax: 0844 893 6365 Email: [email protected] You can find out more by phoning the Poole Adult Social Care Help Desk on 01202 633902 or Bournemouth Care Direct on 01202 454979.

Sight and hearing services

Sight and hearing services enable clients to improve their rail, raised toilet seating, equipment to help in the bath independence and safety at home by providing access to or shower, or items to help you prepare and eat food and a wide range of sensory equipment. drink. They allow you to continue: Working closely with clients to manage risks to health • moving around your home; and safety in the home environment, new ways can be • getting in and out of a chair or bed; found to enable you to undertake everyday activities • getting in and out of the bath or shower; confidently and to complete them independently. The team can provide: • preparing food and drink; or • a wide range of equipment to support individuals and • reaching the front door. offer reassurance to families and carers; How to get equipment • specialist equipment to help people with a hearing loss; Equipment for short-term loan is available through the • mobility training and daily living skills training for people British Red Cross Society loans service and is ideal if you who are blind or partially sighted; need some equipment temporarily; for example, while a disabled relative is on holiday with you or to try out before • registration and advice and guidance for people who are you buy. You can phone them on 01823 273746. diagnosed with a visual impairment; You can buy some equipment that might help you from • loop systems to support hearing; local shops that specialise in disability equipment. There • magnifiers to support reading. are also some local voluntary organisations and private There is a wide range of equipment available that can providers that sell equipment. We can tell you more about easily be used in the home to make life easier and help this if you contact us. you remain independent. These things could be a stair Please see information about Lifeline on page 12.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Telecare and assistive technology equipment

There are many other products available to support more eligible for help by Adult Social Care, or equipment can be vulnerable people to live as independently as possible in purchased privately. the community for longer. The aim is to give people more Dorset choice and control over how they live their lives and the Those assessed as eligible for telecare equipment in Dorset risks they are able to take. These products are often known will be provided with the equipment free of charge. as ‘telecare.’ Equipment provided can range from a Lifeline unit and Telecare can prompt, remind and inform people and pendant only, through to a Lifeline unit and a whole range their carers about things in daily life which need to be of additional sensors. An individual’s ability to pay the done, such as taking their medication on time. They can monitoring charge will be based on a financial assessment. alert a family member or carer that a person has got out Call the Adult Access Team on 01305 221016 if you of bed at night and needs assistance. Or, they may alert would like to find out more. a monitoring centre that something has happened and appropriate action should be taken. Poole Those assessed as eligible for assistive technology Assistive technology and community alarms equipment in Poole will be provided with the equipment Assistive technology or telecare services help vulnerable free of charge following assessment, although it remains people, particularly older people, to live in their own the responsibility of the client to pay for their subscription homes with greater safety and independence. fee to Lifeline if Lifeline is required. They use a range of technologies that can raise alarms Poole Lifeline provides a compact emergency alarm to get help for someone 24 hours a day and so provide system for all people at risk living in their own homes. help, security and peace of mind. Some technology can The service is backed up by a local control centre be supplied that will promote safety and independence equipped with call-handling computers, which provide without necessarily having to link to a telecare service, thus two way speech communication between callers and endorsing the principles of reablement. Some equipment caring staff. Contact Housing and Community Services on can be linked to your telephone system so you can get 01202 733255 for more information. help quickly if you need it, even if you are unable to speak. For some of the services you do not even have to press a Bournemouth button to call for help as they work on sensors that detect Bournemouth’s Careline is a 24-hour monitoring and movements like falls, gas or carbon monoxide escapes, or referral service for residents who need help in an floods. emergency. They are accredited by the Telecare Services There are different types of assistive technology Association (TSA), the regulatory body for the UK’s telecare and telecare services depending on your level of need. industry. For more information, call: 01202 452795 or Equipment can be provided if you have been assessed as email: [email protected].

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Carers information

Supporting unpaid carers

If you look after, help or support a person who is ill, frail or disabled who cannot manage without support and do not receive pay to do this then you are a carer. The person might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person. You do not have to be giving physical care. The care you provide might be: • help with washing and dressing; • feeding or cooking; • getting about outside; or • emotional support and company. Caring can affect your personal life, your health, leisure time and finances. As a carer you need to think about things like: • the type of help that you need to continue caring; • whether you are willing or able to carry on caring; • planning for the future; and • how to meet your own needs.

Dorset Whether you care for someone for a few hours a week or 24-hours a day, you can access local support and services that can assist you in your role as a carer. You can keep up-to-date with the latest news and national developments, find out about carers’ rights and benefits and search for events and activities in your local area. The Carers Hub has been developed by the Dorset Carers Partnership (DCP) that works to give local carers a voice. The Carers Hub also includes information on short- term and respite breaks for carers. Visit: www.mylifemycare.com/Help-for-carers and a friendly team to call when they need help. Contact 01202 458204 or visit: www.bournemouth. Bournemouth and Poole gov.uk/carersservices or in Poole visit www.poole.gov. In June 2014 a Carers Centre for carers of people living in uk/health-and-social-care/carers/carers-services-and- Bournemouth or Poole opened on Alumhurst Road in support or phone 01202 633902 to find out more. Westbourne BH4 8ER. There are drop-in sessions at the There are different ways carers can access a break. centre on Tuesday afternoons from 2.00pm to 4.00pm and Throughout the year there are beach huts available and a Friday mornings from 10.00am to 12.00am where carers luxury holiday lodge that carers can apply to stay in. can meet for a chat and receive specialist information and There is a short break sitting service in both Poole and advice about local support. The Carers Information Service Bournemouth that runs in a similar way to the service in keeps families and friends informed of helpful news and Dorset and is available to unpaid carers of cared for people events. Regular events enable carers to meet up and enjoy who are over 18. It is a flexible service that provides a care an activity, some of these with the person they support. worker from a local approved agency to stay with the Carers receive a free welcome pack when they join, copies cared for person. The service in both areas is subsidised by of the local Caring Matters magazine, regular newsletters the local authorities, but they are all run slightly differently.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Respite care and short stays

Unpaid carers sometimes need a break from their caring responsibilities and this can be provided in several ways. The person you care for may wish to go into a care home for a week or two, or you may want to arrange home- based respite care where another carer moves into your home, or family-based respite care where they move into another family’s home for a period. The best option for you will depend on your needs, the urgency of the situation and personal choice and cost.

‘Home from Home’ day respite ‘Home from Home’ offers a day time/respite service in the host’s own home. Each host undertakes training, has an enhanced Disclosure and Barring Service police check and their home has been inspected to make sure it reaches appropriate health and safety standards. The service is managed by East Boro Housing Trust.

Carers in Crisis As well as needing a break, carers worry about what would happen to the person they support if the carer is unwell, or has an accident. Carers in Crisis is an emergency back- up scheme, available to all carers of adults over 18, that has been set up to give carers peace of mind by alerting Poole Quay Marina people to keep the person being cared for safe. To find out about the support for carers, and to join how to find local support groups and carers’ caseworkers the Carers in Crisis scheme or Carers Information Service, can assist them with this. Carers’ caseworkers may be able in Poole call the Adult Social Care Helpdesk on 01202 to support family carers to access local services which may 633902, or email: [email protected]. In give them a much needed break. The carers’ caseworker Bournemouth call the Carers Team on 01202 458204 or will carry out an assessment with carers who provide a email: [email protected]. In Dorset substantial level of care. This may lead to a support plan for contact the Adult Access Team on 01305 221016 or email the carer. [email protected]

Help for carers in Dorset Please contact the Adult Access Team on Dorset County Council carers’ caseworkers provide 01305 221016 or [email protected] or assistance to family carers to support them in their caring visit www.mylifemycare.com/Help-for-carers role. Carers may require help in finding out information on

Carers Direct

A one-stop information and advice service for carers who and emotional well-being and their physical and mental look after ill, frail or disabled friends and relatives. Carers health; and Direct includes: • access to health and social care for the person being • details of assessments, benefits, Direct Payments, cared for. Personal Budgets and time off;

• help to maintain, leave or return to employment; Visit www.nhs.uk/carersdirect • help in education or training; Seven days a week helpline – Tel: 0300 123 1053 • advice on how carers maintain or improve their social

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Staying safe from falls

Improving safety in the home can help prevent elderly foot problems, properly fitting shoes and slippers can all people from having falls and injuring themselves, whilst contribute to avoiding falls. Taking steps to improve and allowing them to continue to live independently. maintain health and general wellbeing is an important Falls, slips and trips can lead to broken hips or wrists aspect of falls prevention for elderly people. and other injuries, and are a leading cause of disability among the older population. Falls in the home can result in ill health, lengthy hospital stays, residential care, loss of Contact details for further advice: independence, and greatly affect quality of life. Making elderly people’s homes safer can help prevent them falling Bournemouth and seriously injuring themselves. Contact Care Direct on 01202 454979 or see your Various aspects of the home environment can be GP for a referral to the Falls Clinic at Christchurch improved to reduce the risk of someone having a fall. Hospital. Family, friends, neighbours and carers can help make Poole things safer for an elderly person while allowing him or her Contact your GP for a referral to the Falls Clinic at to stay independent and self-sufficient. Alderney Hospital. Clearing away clutter, ensuring floors and carpets Dorset are safe, making sure the home is well lit and installing Tel: Adult Access Team on 01305 221016 handrails where necessary are all useful suggestions for Email: [email protected] improving safety. Remaining active, eating well, paying attention to Keeping active

Living well

While there will always be help and support for people offered as possible. who can no longer cope alone because of disability or Contact the Adult Social Care Helpdesk on illness, the majority of people lead active lives – as long as 01202 633902 or email: [email protected] for they know what is happening in their local area. further information. Staying physically active not only helps with mobility, Bournemouth blood pressure and managing your weight, mentally it Bournemouth’s Parks arrange walks throughout the year, makes you feel good too. It is not just about going to the including regular Monday Morning Meanders. These walks gym – dancing, bowling and walking are all good ways to are a great way of finding out about the wonderful variety get exercise, have fun and meet new people. of countryside and wildlife in their parks, nature reserves Dorset and throughout the town. Find out more by phoning Regular short guided health walks take place every week 01202 451629 or email: [email protected] throughout Dorset to help keep you fit and healthy. These free walks offer a great opportunity to get out in the fresh air and meet new people. For more information go to www.dorsetforyou.com/healthwalks

Borough of Poole The aim of the ‘Wellbeing and Prevention’ initiative in the area is to promote the health and well-being of vulnerable adults and older people in Poole, through contact and work with a number of voluntary and other statutory organisations, enabling as wide a range of services to be

Visit www.carechoices.co.uk for further assistance with your search for care 15 Making life easier in your home

In the living room

Chair raisers

Plug with handle

Easi-reach

B YRON

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and out • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser chair of chairs sitting is diffi cult • Buy a new chair – get raisers if your chair professional help to make is low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Open and • Can’t reach windows • Move furniture out of the way • Remove window • Environmental controls close windows • Not secure to leave • Gadget to open/close window opener windows open • Install extractor fan • Install new windows

• Control • Can’t reach controls • Change switches • Move heating • Install new or additional heating for fi re or heating • Fit timer switch controls heating system

• Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is diffi cult • Socket extension • Replace light controls to use • Handi-plugs switches

• Keep warm • Aff ording the fuel • Insulate your home • Replace the fi re • Get a grant • Carrying the fuel • Ask for a winter fuel payment • Change to a cheaper • Control heating • Use a trolley – if you can safely heating system lift the fuel into the trolley • Watch TV • Hear the sound • Use subtitles • See GP • Get a room loop of the TV • Request an assessment for a hearing aid

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE COMPLEX MORE COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed out of bed sitting on the bed • Leg lifter • Buy a new bed • Buy an electric • Diffi cult to move from • Raise bed mattress adjustable bed wheelchair to bed • Learn new techniques for • Transfer board • Mobile hoist • Bed is hard to reach moving safely • Ceiling track hoist • Bed is too soft

• Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a specialised turn or roll • Bedding is too heavy • Learn new techniques for • Buy a bed ladder mattress over • Nothing to lean on moving safely • Bed lever • Drop-down rail • Pillow raiser • Monkey pole • Change mattress • Keeping • Checking the safety • Contact O or O or O (see key warm in bed of your electric below) for further information blanket

• Getting • Diffi cult to reach all • Contact either O or O or O (see • Buy simple gadgets: • Consider care in dressed of your body key below) for further information long handled shoe your own home • Learn new techniques for horn; elastic shoe dressing laces; dressing stick; • Buy clothes with diff erent button hook; fastenings stocking aids • Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors • Take your • Opening bottles • Ask pharmacist for an easy to • Get a pill dispenser • Ask someone to tablets • Remembering to open bottle with days and times prompt you take tablets • Keep a note when you have marked taken a tablet • Read the time • See the clock to tell • Buy a clock with larger numbers • Buy a clock that the time ‘speaks’

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

Visit www.carechoices.co.uk for further assistance with your search for care 17 In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Large handled cutlery Liquid level indicator

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE COMPLEX MORE COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Reach • Cupboards are too • Re-arrange things in • Alter spring in door • Lower or raise cupboards high or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy • Use taps and • Taps or switches are • Fit tap turners • Change switches Alter kitchen switches too awkward • Raise or reposition taps • Can’t reach taps or • Fit lever taps or new taps switches • Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/high stool work surface preparing and • Hard to grip packets or jars available: knife with a thick • Buy a trolley • Make space under cooking food • Hard to grip knife handle; chopping board work surface for • Pans or kettles too with spikes; pan handle knees when sitting heavy to lift holder; teapot tipper; lid gripper.

• Moving • Not enough space • Re-organise furniture • Review mobility equipment • Adaptation to around the used kitchen kitchen • Eating and • Cutlery is hard to grip • Contact Adult Helpdesk • Buy a trolley drinking • Food/plate keeps slipping on either O or O or O • Can’t carry food to table • Large handled cutlery • Can’t lift cup • Non-slip mat • Lightweight insulated cup • Use a cup with two handles • Laundry and • Washing machine is • Wall-fi xed ironing board • Raise/lower washing • Change washing ironing too high or too low machine machine or iron • Putting up ironing board

O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU WHAT IS DIFFICULT FOR YOU SIMPLE COMPLEX MORE COMPLEX HAVE TO DO SOLUTIONS SOLUTIONS SOLUTIONS • Wash • Turning the taps • Tap turners • Lever taps or new • Raise or lower basin hands, face • Standing at the basin • Long-handled sponge taps • Showers and body • Basin is too low or too high • Flannel strap • Stool • Can’t reach all parts of • Contact either O or O or O the body (see key below) • Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or new • Replace bath with • Diffi culty washing my back sponge taps shower • Half-step • Convert bathroom to a wet room • Consider care in your own home • Dry yourself • Floor is slippery • Heat bathroom • Change fl oor • Hot air body dryer • Room is too cold • Non-slip mat covering • Diffi culty in drying body • Towelling gown

• Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Diffi cult to clean yourself • Combined toilet seat and • Buy a portable urinal • Alter position of toilet • Flush lever is awkward support frame • Grab rails • Request short-term • Toilet is hard to get to • Flush lever extension loan of commode • Contact either O or O or O (see key below) • Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool • Have a shower • Diffi cult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or stool • Shower too high • Half-step • Replace shower • Shower controls are awkward controls • Shower is slippery • Not enough room to move O Bournemouth Care Direct: 01202 454979 O Poole Adult Social Care Help Desk: 01202 633902 O Dorset County Council Adult Access Team: 01305 221016

Visit www.carechoices.co.uk for further assistance with your search for care 19 Independent home care providers

In order to enable people to live in their own home for required, the time of day and the location. Rural areas as long as possible, a range of home care services are may present particular difficulties and a travel charge will available. Help is on offer from day-to-day tasks such as probably be made in addition to the normal hourly rate. cleaning, shopping and food preparation/cooking through Live-in care to personal care that helps with tasks like dressing, bathing, 24 hour live-in care can accommodate people with a toileting and prompting the taking of medication. Care very high dependency on a permanent basis. It can also workers need to be properly trained, particularly in moving provide respite breaks for regular unpaid carers and short- and handling and the use of hoists for some tasks. Before term support following hospital discharge. you make any decisions regarding the provision of care, In some cases it’s preferable and more economic to be sure to contact several providers and ask for a ‘Service have a care worker actually living in the home. This can User’s Guide’ and their charges and a draft contract be for a short period e.g. a week, or on an on-going basis. between you and the care provider. Typical charges for this service depend on the amount of Daily care/domestic support care and the particular skills required. Live-in care is also Care workers can call in on a daily basis to assist with any available to people with permanent physical or mental of the tasks described above. Depending on the level of disabilities that require long-term on-going care. help required their visits can be just half an hour or up to All home care providers are regulated and inspected several hours. Generally, visits are available from 7.00am by the Care Quality Commission who publish inspection until 10.00pm. Some people will need multiple visits reports on its website www.cqc.org.uk. When per day. Night services can also be provided. The hourly considering a service it’s always a good idea to check its rate for these types of services depend on the services report. See page 46 for further details.

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 23.

Agencies

• What experience does the agency have in your particular • How can you contact the agency in an emergency or fi eld of need? Can they supply references for you to outside offi ce hours? check?

• Home care agencies providing personal care, must • How hard or easy would it be to make a complaint and be registered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration certifi cate.

• How long has the agency been operating?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone • How many care workers would the agency assign to care you trust. Get as much help as you can going over it and for you and would you see the same one every day? If ask any questions you may have before signing anything. not, how does the staff rota operate and what happens The Citizens Advice Bureau or Age UK could help with if your care worker goes on holiday or is sick, will you be this. notifi ed in advance that a diff erent care worker will be attending?

Paid care workers • You should expect your personal preferences, dignity • Care workers should be fully trained or be in on-going and privacy to be respected. Discuss this with the training. Ask the agency about their policies on this. agency and ask how the most suitable care workers for • You will have a care plan drawn up by the agency which your particular care are chosen. Can you talk to them the care workers will work to. Ask how often this plan will before deciding? be reviewed by the agency.

• Care workers must be checked with the Disclosure

and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Paying

• If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Personalised quality home care 01305 858290 weymouthandwestdorset@ caremark.co.uk www.caremark.co.uk/ weymouth-west-dorset

Care... when you want it, where you want it. The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect Balance Altogether Care is a family business established for 25 years and brings family values to life. Creating the ideal environment and support for individuals we deliver just the right balance between independent living and professional care.

Care Match available throughout Dorset and South Somerset. Care Residential Homes located in Dorchester, Maiden Newton, Weymouth and Yeovil. Care INESS S – U B 2 Y 5

I Y

M E

R 01305 300161 F

• [email protected]

C E A

R www.altogethercare.co.uk

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dorset home care providers

24 HOUR HOME CARE SERVICES LTD West Moors Wimborne Tel: 01202 894925 OP D PD MH SI YA Tel: 01929 472810 OP D PD MH SI YA Weymouth Tel: 01305 766099 OP D PD LDA MH SI YA 24 SEVEN HOME HELP LTD Ferndown ANGEL CARERS (UK) LTD Tel: 01202 890305 OP D PD LDA MH SI AD Bridport Tel: 01308 459204 OP D PD LDA MH SI YA AA-I-CARE Portland APEX CARE BLANDFORD Tel: 01305 821001 OP PD MH SI YA Blandford Forum ADVANCED HOUSING AND SUPPORT LTD Tel: 0330 202 0200 OP D PD SI YA Ferndown APEX CARE DORCHESTER Tel: 01202 862357 OP D PD LDA MH SI YA Poundbury AGINCARE LIVE-IN CARE SERVICES Tel: 0330 202 0200 OP D PD SI YA Blandford Forum Advert page 26 AUTISM WESSEX - COMMUNITY Tel: 01258 489480 OP D PD LDA MH SI YA SUPPORT SERVICE WEST AGINCARE UK LIMITED Advert page 26 Dorchester Blandford Tel: 01305 213130 YA Tel: 01258 489480 OP D PD LDA MH SI YA AD BLUEBIRD CARE Bridport Ferndown Tel: 01308 459777 OP D PD LDA MH SI YA Tel: 01202 977200 OP D PD LDA SI YA Christchurch Weymouth & West Dorset Tel: 01202 481636 OP D PD LDA MH SI YA Tel: 01305 230770 OP D PD LDA SI YA Dorchester Tel: 01305 265666 OP D PD LDA MH SI YA AD BRAMLEY HOMECARE LTD Ferndown Shaftesbury Tel: 01202 897770 OP D PD LDA MH SI YA AD Tel: 01747 855844 OP D PD MH SI YA Weymouth CANDLELIGHT HOMECARE SERVICES Tel: 01305 825429 OP D PD MH SI YA WIMBORNE AREA OFFICE ALL ABOUT CARE Wimborne Dorchester Tel: 01202 848203 OP D PD LDA MH SI YA AD Tel: 01305 261177 OP PD YA CANDLELIGHT HOMECARE SHERBORNE ALL TIME CARE LTD AREA OFFICE Corfe Mullen Sherborne Tel: 01202 693057 OP PD LDA YA Tel: 01935 817800 OP D PD LDA MH SI YA AD

ALTOGETHER CARE – CARE AT HOME Advert page 22 CARE DIVISION, THE Beaminster/Bridport Dorchester Tel: 01308 863775 OP D PD LDA MH SI YA Tel: 0845 521 0424 PD LDA MH SI YA AD Sturminster Newton Tel: 01258 445040 OP D PD LDA MH SI YA CARE PURBECK Wareham Swanage Tel: 01929 556566 OP D PD LDA MH SI YA Tel: 07505 796398 OP D PD SI YA

• Family Run • Bespoke Care Packages • Flexibility & Choice • Home Care & Respite Care • Day Care • Exclusive Catchment Area

Please call to discuss how Ethos Care Services can change your life: 01202 409 609 www.ethoscare.co.uk

Ethos Care Services Limited, Preston Lane, Burton, Christchurch BH23 7JU Company No. 08522344

INTER-COUNTY NURSING & CARE SERVICES LTD

Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association. 5HJLVWHUHGZLWKWKH&DUH4XDOLW\&RPPLVVLRQ &4&

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dorset home care providers continued

CARE SOUTH HOME CARE SERVICES FAMILY SUPPORT CARE East Dorset Advert page 5 Shaftesbury Tel: 01202 394000 OP D PD LDA MH SI YA AD Tel: 0788 756 0164 OP

CAREMARK NEW FOREST FAULKNER HOUSE Christchurch Wimborne Tel: 01202 483000 OP D PD SI YA Tel: 01202 883503 OP D PD LDA MH SI AD CAREWATCH (WESSEX) HIGHCLIFFE Gillingham Christchurch Tel: 01747 826505 OP D PD LDA MH SI YA AD Tel: 0330 202 0200 OP D PD LDA SI YA CHRISTCHURCH CARE Christchurch INTER-COUNTY NURSING Tel: 01202 496516 OP D PD LDA MH SI YA & CARE SERVICES Christchurch CONNAUGHT HOUSE Tel: 01202 487435 Advert page 24 OP D PD MH SI Dorchester Tel: 01305 267483 OP PD LDA SI YA LANTERN COMMUNITY, THE Ringwood DALEY HOME CARE Tel: 01425 460201 OP LDA YA Bridport Tel: 01308 898345 OP D PD MH SI YA LIFE & LIBERTY LTD DORSET BLUE CARE LTD Sherborne Portland Tel: 07827 961682 OP PD LDA SI YA Tel: 01305 824776 OP D PD LDA MH SI YA AD LYME CARE LTD DORSET C.C. COMMUNITY SUPPORT SERVICES Lyme Regis Dorchester Tel: 01297 444986 OP D PD MH SI YA Tel: 01305 228462 OP D PD LDA MH SI YA AD MC CARE SOLUTIONS DORSET DOMICILIARY CARE AGENCY Christchurch Christchurch Tel: 01202 496989 OP D PD Tel: 01202 485407 PD LDA YA MENCAP - DORSET SUPPORT SERVICE DORSET LEARNING DISABILITY SERVICES - Dorchester DOMICILIARY CARE Tel: 01305 755619 LDA YA Dorchester Tel: 01305 213815 OP LDA YA MULBERRY COURT AND SCOPE INCLUSION DORSET ESSENTIAL NURSING & CARE Gillingham Dorchester Tel: 01747 822241 OP PD LDA SI YA Tel: 01305 757590 OP D PD LDA MH SI YA AD ETHOS CARE NIGHTINGALES HOME CARE SERVICE Christchurch Advert page 24 Swanage Tel: 01202 409609 OP D MH Tel: 01929 481620 OP D PD YA EVERYCARE (WESSEX) LTD NURSE PLUS & CARER PLUS UK LTD Dorchester Dorchester Advert page 24 Tel: 01305 257777 OP D PD LDA MH SI YA Tel: 01305 259328 OP D PD LDA MH SI YA AD

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 or 01258 489 480 www.liveincare.info

Supporting you in the comfort of your own home

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:

– Our homecare service offering personal and domestic support to all adults

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

All of our services are available throughout Dorset. *SVQSVIMRJSVQEXMSRTPIEWITLSRISRFor more information please contact Toni on 01202 880697 IQEMPemail [email protected]$EFMGEVIGSYO SVZMWMXSYV[IFWMXIor visit our website www.abicare.co.uk[[[EFMGEVIGSYO

www.abicare.co.uk

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dorset home care providers continued

NU-STAFF IMAGE PLAN PULSE - BOURNEMOUTH Christchurch Wimborne Tel: 01202 484966 OP D PD LDA MH SI YA Tel: 03335 773118 OP D PD LDA MH SI YA AD

PARK HOUSE REGARD PARTNERSHIP, THE Dorchester – REGIONAL SOUTH OFFICE Tel: 01305 889420 OP D PD LDA SI YA Ferndown Tel: 01202 877059 OP D PD LDA MH SI YA AD PHOENIX CARE & SUPPORT SERVICES 24/7 LTD Dorchester RIGHT HAND, THE Tel: 01305 782168 OP D PD LDA MH SI YA Swanage Tel: 01929 426053 OP D PRAMACARE (BLANDFORD OFFICE) ST JUDE’S CARE Blandford Forum Weymouth Tel: 01258 459772 OP D PD LDA MH SI YA Tel: 01305 779888 OP D PD LDA MH SI YA AD

PRAMACARE SURECARE (DORSET) Ferndown Ferndown Tel: 01202 612087 OP D PD LDA MH SI YA Tel: 01202 862310 OP D PD MH SI

PREMIER CARE DORSET LTD UK SUPPORTED LIVING SERVICES Ferndown Christchurch Tel: 01202 870032 OP D PD MH SI YA Tel: 01202 331731 LDA MH

PRIORITY HOME CARE YOUR LIFE (FERNDOWN) Three Legged Cross Ferndown Tel: 01202 813819 OP D SI Tel: 01202 861913 OP Poole home care providers

ABICARE SERVICES LTD ASPIRE SUPPORT Wimborne Advert page 26 Poole Tel: 01202 880697 OP D PD LDA MH SI YA Tel: 01202 062873 OP D PD LDA MH SI YA

ADRIEL CARE LIMITED ASTER LIVING - LINK HOUSE Poole Poole Tel: 0844 800 0227 OP D PD LDA MH SI AD Tel: 01202 308600 OP D PD LDA MH SI YA

AGAPE CARE SOLUTIONS AVONWOOD MANOR HOME CARE ANGELS Poole Poole Tel: 01202 738262 OP D PD LDA YA Tel: 01202 763183 OP D

AGINCARE UK LIMITED BLUEBIRD CARE (POOLE) Poole Advert page 26 Poole Tel: 01202 710600 OP D PD LDA MH SI YA AD Tel: 01202 859440 OP D PD SI YA

BOROUGH OF POOLE - SUPPORTED LIVING SERVICE ENHANCE Poole Poole Tel: 01202 676250 LDA Tel: 01202 678577 LDA YA

CARE DIVISION, THE ESSENTIAL NURSING & CARE SERVICES LTD Poole Poole Tel: 0845 521 0424 OP D PD LDA MH SI YA AD Tel: 01202 711144 OP D PD LDA MH SI YA AD

CARE DYNAMICS LTD FAIRHOPE Poole Poole Tel: 01202 759965 OP PD LDA MH SI YA Tel: 01202 709091 OP D PD SI YA

CARE UK SPECIALIST CARE AT HOME SERVICE DCA GOOD OAKS HOME CARE Poole Poole Tel: 01202 677011 OP D PD LDA MH Tel: 01202 798282 OP D PD LDA SI YA

CAREWATCH (WEST DORSET) HEADWAY DORSET Poole Poole Tel: 01202 687687 OP D PD LDA MH SI YA AD Tel: 01202 659394 OP D YA

DANA CARE HMR MEDICAL AND NURSING SERVICE Parkstone Broadstone Tel: 01202 730500 OP Tel: 01202 666513 OP D PD LDA MH YA

DIVERSE ABILITIES PLUS LTD – SUPPORTED LIVING HMR MEDICAL AND NURSING SERVICE Poole Poole Tel: 01202 418266 PD LDA YA Tel: 01202 665550 OP D PD MH SI YA

DORSET CARE AT HOME SERVICE HOME INSTEAD SENIOR CARE Poole Poole Tel: 01202 739538 OP D PD SI YA Tel: 01202 853197 OP D PD LDA MH SI YA

ELEANOR NURSING AND SOCIAL CARE LTD HORIZON HOME CARE Poole Parkstone Tel: 01202 672800 OP D PD LDA MH SI YA Tel: 01202 737456 OP D PD LDA MH SI YA AD

• Personal Care • Domestic/Household Support • Nail Cutting • Sitting Services • Social Clubs • Support with access to Community Services • Free Subsidies up to 50% • Carers Groups

Moran House, 1 Holes Bay Park, Consistently Sterte Avenue West, Poole BH15 2AA praised by our 01202 207300 clients Further information available on our website: www.pramacare.co.uk Registered Charity No. 801967

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Poole home care providers continued

LIFEWAYS COMMUNITY CARE SOMERSET CARE COMMUNITY Poole (POOLE AND BOURNEMOUTH) Tel: 01202 330830 OP D PD LDA MH SI YA Poole Tel: 01202 738577 OP D PD LDA MH SI YA AD MELTON COURT Poole SUPPORTING YOU IN THE SOUTH Tel: 01202 766556 OP D PD MH SI Poole Tel: 01202 606273 OP D PD LDA MH SI YA MIHOMECARE POOLE Poole TEAM MEDICAL SOLUTIONS Tel: 01202 668864 OP D PD LDA MH SI YA AD Poole Tel: 01202 677070 OP D PD LDA MH SI YA AD PRAMACARE Poole WIMBORNE NURSING AGENCY Tel: 01202 207300 Advert page 28 OP D PD LDA MH SI Broadstone Tel: 01202 665550 OP D PD MH SI YA SHAPES DOMICILIARY SERVICES – DIVERSE ABILITIES PLUS LTD Parkstone Tel: 01202 737549 PD LDA SI

Bournemouth home care providers

ABIA CARE SOLUTIONS ASPECT DOMICILIARY CARE LTD Bournemouth Bournemouth Tel: 01202 443450 OP D PD LDA MH SI YA AD Tel: 01202 529933 D PD SI YA

ABSOLUTE CARE - GROVE HOUSE BCHA PERSONAL CARE Bournemouth Bournemouth Tel: 01202 757515 OP LDA Tel: 01202 410500 OP D PD LDA MH SI YA AD

AGE UK BOURNEMOUTH BLUEBIRD CARE (BOURNEMOUTH) Winton Bournemouth Tel: 01202 530530 OP D PD MH SI Tel: 01202 859440 OP D PD SI YA

ALLIED HEALTHCARE CARE SOUTH HOME CARE SERVICES Bournemouth Bournemouth Advert page 5 Tel: 01202 299366/420022 OP D PD LDA MH SI YA AD Tel: 01202 394000 OP D PD LDA MH SI YA AD

ALTOGETHER CARE - CARE AT HOME CAREMARK POOLE & EAST DORSET Bournemouth Bournemouth Tel: 01202 310222 Advert page 22 OP D PD MH SI YA Tel: 01202 590509 OP D PD LDA MH SI YA AD

AQS HOMECARE DORSET CARESERVICE24 Bournemouth Bournemouth Tel: 01202 521252 OP D PD LDA MH SI YA AD Tel: 01202 315650 OP PD SI

COMMUNITY WESSEX – EAST PRIME CARE COMMUNITY SERVICES LTD Bournemouth Bournemouth Tel: 01202 853000 OP D PD LDA MH SI YA AD Tel: 01202 589968 OP D PD LDA MH SI YA AD

GREEN CROSS MEDICARE LIMITED PROSPECTS DOMICILIARY CARE SERVICE Talbot Woods Bournemouth Tel: 01202 291347 OP D PD SI Tel: 01202 521985 OP LDA YA

HILLCREST DORSET RIGHT AT HOME Bournemouth Bournemouth Tel: 01202 578136 PD LDA MH YA Tel: 01202 280855 OP D PD SI YA

HOME CARE / REABLEMENT SERVICES SHELLEY PARK Bournemouth Bournemouth Tel: 01202 456885 OP D PD MH SI Tel: 01202 396933 PD YA

MY CARE LADIES STAFF 2000 DOMICILIARY CARE SERVICE Bournemouth Bournemouth Tel: 01202 722115 OP D PD YA Tel: 01202 292995 OP D PD LDA MH SI YA

NEWCROSS HEALTHCARE SOLUTIONS LIMITED TALBOT MANOR Bournemouth Bournemouth Tel: 01202 539339 OP D PD LDA MH SI YA AD Tel: 01202 512918 PD LDA YA

NURSE PLUS & CARER PLUS UK LTD TENDER-CARE SERVICES LTD Bournemouth Advert page 24 Bournemouth Advert inside back cover Tel: 01202 318052 OP D PD LDA MH SI YA AD Tel: 01202 533532 OP

PINES HOME CARE, THE WILLOW TREE Charminster Bournemouth Tel: 01202 555048 D LDA Tel: 01202 399669 OP D PD SI YA

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Further local help

Handy Van Repair Service

Bournemouth and Poole Dorset East Boro Housing Trust’s Handy Van Repair Service provides a The Dorset Accessible Homes Service (DAHS), available friendly, professional repair service, providing practical, useful from 1st April 2015, will carry out small jobs around the help around the home. home. For example, small repairs, minor adaptations, home If you are aged 60 or over, own or rent your home in security improvements, installation of key safes and energy Bournemouth or Poole and receive benefit support, e.g. efficiency improvements. pension credit or attendance allowance you are eligible for As well as providing a handy van service, the DAHS will the service. be able to provide advice and information on adaptations Contact the service on 01202 883503 and a member of to your property, simple pieces of daily living equipment, staff will be happy to help. assistive technology and options for moving to an There is no charge for labour, no membership fees and no alternative home. hidden costs. All you pay for is the cost of materials needed Visit our website www.mylifemycare.com/Dorset- for your repair as the Handy Van Repair Service is funded home-service or contact the Adult Access Team on by Borough of Poole and Bournemouth Borough Councils. 01305 221016 for details of how they may be able to help.

Day services

Day services are provided in a variety of locations, ranging organising support. They will consider your needs and from residential and nursing homes to community and decide with you what services might be suitable for you. specialist centres. The services aim to help people live This is explained further on page 7. as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will For further information on day care services in your help promote independence. area visit: Bournemouth Connect offers quality day opportunities, Bournemouth: www.bournemouth.gov.uk/ based at local day centres, which support people to be boscombeconnect part of the community and use local services. Boscombe www.bournemouth.gov.uk/northbourneconnect Connect offers a generic service, and there are specialist www.bournemouth.gov.uk/firstpointconnect services for people with dementia at Northbourne www.bournemouth.gov.uk/ Connect, for people with mental health needs at First wallisdownheightsconnect Point Connect and for people with learning disabilities at Poole: www.poole.gov.uk/health-and-social- Wallisdown Heights Connect. care/help-for-adults/day-centres To be eligible for day services, Adult Social Care will have to assess your needs. This means they will have a Dorset: www.mylifemycare.com/day-centres discussion with you to agree with you the best way of

Dorset Partnership for Older People Programme (POPP)

Dorset POPP is primarily a partnership between Dorset communities to enable older people to remain living in County Council, Dorset Clinical Commissioning Group, their own homes for as long as they wish’ by developing voluntary organisations and older people. responsive, appropriate services and activities at a localised It is a complex and ambitious person-centred level. programme, led by the needs, desires, and aspirations of Further information and to find out how Dorset POPP Dorset’s older people. can benefit you, visit the website: www.dorsetforyou. The vision of Dorset POPP is ‘to build supportive com/popp or call 01305 224841.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Safe and Independent Living (SAIL)

SAIL offers residents of Dorset free support, services or • benefit checks to ensure that people are receiving information to help keep them safe and independent everything they are entitled to; in their own home. SAIL is a Dorset-wide partnership • debt advice; between local authorities, Dorset Fire and Rescue Service, • signposting to local social opportunities such as lunch Dorset Police, voluntary organisations, local groups and clubs, exercise classes or learning centres; and services, Dorset Energy Advice Service Centre, Age UK, and • signposting to falls prevention services. the local health service. SAIL can provide people with additional support, services or information, including: For further information and advice visit: www. • fitting free smoke detectors and having a home safety dorsetfire.gov.uk/working-with-us/partnerships/ check; formal-partnerships/sail/ or call Sue Warr on • a home energy check and information about grants for 01305 224841 or Linzi Holt on 01305 252600. insulation; Housing with care

Sheltered Housing

Sheltered Housing could be ideal for you if you are largely bungalows, often with communal areas, such as a lounge independent, but need some help and the security of and garden and organised social activities. They usually having someone close at hand. Most sheltered housing have a scheme manager who may live on site and an schemes consist of 20 to 40 self-contained flats or alarm system to provide 24-hour emergency help.

Extra Care Housing

Extra Care Housing is a form of sheltered housing with staff available 24 hours a day providing care and support. Extra Care Housing provides you with the peace of mind of knowing that help is at hand if you need it. It is a really good option if you want to remain independent in the comfort of your own home but have the benefits of help at hand if you need it. You pay for the care you want separately, as and when you need it. Extra Care Housing offers many facilities, often including a dining room, restaurant, communal areas, laundry, If you want to be considered for any of the options gardens, guest facilities and social activities. provided by a Housing Association in Bournemouth, Poole Extra Care Housing is available to anyone over the age or Dorset, you will need to complete a housing application of fifty who is in need of extra care and support to remain to have your name placed on the independent. housing register. You can apply online at: Sheltered Housing and Extra Care Housing are available www.dorsethomechoice.org to rent from private landlords, Housing Associations or Alternatively, if you live in Bournemouth you can phone charitable organisations. The Elderly Accommodation the Housing Enquiry line on 01202 451467 to ask for a Counsel (EAC) has a search facility to help find these: paper application form. www.housingcare.org/housing/index.aspx Tel: 0800 If you live in Poole you can phone Housing and 377 7070 or email: [email protected] Community Services on 01202 633805.

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Extra Care Housing continued

Dorset Sheltered Housing Coordinator to deliver housing-related There are Extra Care Housing schemes in Blandford, support from 9.00am to 5.00pm, evening waking care Christchurch, Portland and Weymouth. Subject to planning cover from 5.00pm to 10.00pm and night sleeping care permission, a new scheme is currently being developed in cover from 10.00pm to 9.00am, 365 days a year. Poundbury, Dorchester. It is in an accessible location with bus stops within easy walking distance, and a good shopping area nearby. There For further information, contact the Service is a meal service that operates from the kitchen within the Development Officer on 01305 225904 or your local scheme to provide affordable and healthy hot meals for district or borough council Housing department: residents. There are regular day time and evening activities Christchurch Borough Council or East Dorset District for the residents of Belmont Court to participate in. Council, 01202 795213; A further scheme is currently being developed with North Dorset District Council, 01258 454111; 54 new extra care apartments with communal facilities Purbeck District Council, 01929 557370; West Dorset available at Trinidad House, Rossmore Road in 2016. District Council, 01305 251010; Eligibility for the schemes is via the Dorset Home Choice Weymouth and Portland Borough Council, system. All vacancies are advertised through this system, 01305 838000. therefore suitable applicants ideally need to be on the Housing Register. An allocations panel of representatives from Housing and Community Services and Adult Social Poole Care consider applicants who want to be offered a Currently Poole has 80 social rent units across two property on these developments. They follow the Local schemes: Delphis Court and Belmont Court. Lettings Plan which sets out the eligibility for the scheme Delphis Court in Poole Town Centre is a purpose-built and how applicants will be prioritised. development consisting of 45 one- and two-bedroom In addition there is some private leasehold assisted apartments. These are spacious independent homes living accommodation in the Borough which although with their own front door, within a community, that are uses different terminology, has the characteristics of Extra designed to meet the needs of both active and less active Care Housing. people who require care and support associated with ageing or those with lifelong disabilities. Personalised packages of care can be delivered to suit For further information about Home Choice, the needs of the tenant; these can be as extensive as contact your local authority or visit needed. In addition there is care and support available www.dorsethomechoice.org in emergencies 24-hours a day with an on-site waking night carer available seven days a week. There is a Scheme Bournemouth Manager on site 9.00am to 5.00pm Monday to Friday. Extra Care Housing in Bournemouth is located at: All private and communal areas have pull cords linked Hibbberd Court, Ensbury Park; Kingsley House, Moordown; to a care line to ensure residents' safety at all times. The Vale Road, Boscombe; Brushett House, Draper Road, development is managed by Synergy Housing. Kinson and Craigleith, Boscombe. Belmont Court, Parkstone is managed by Poole Housing Partnership. It consists of 35 one-bedroom flats and one For further information, please contact Bournemouth two-bedroom bungalow. All the flats and the bungalow Care Direct, Customer Services on 01202 454979. have Lifeline equipment installed. It has a full-time

Housing and support for younger adults

There is a range of care homes catering for younger adults If you are thinking about a care home placement, seek with learning difficulties, physical or sensory impairments advice from social and healthcare professionals about your or mental health issues. There is also a range of housing needs. Does the home provide opportunities to learn and options you could explore. maintain skills, and opportunities to move on into living >

Visit www.carechoices.co.uk for further assistance with your search for care 33 Housing and support for younger adults continued

> in the community? What are the home’s links with • Move into a care home – If you want to leave home specialist staff in the community services? Use the care but are not ready to live alone, care homes can meet homes checklist on page 41 when visiting potential homes your personal needs and offer appropriate support. Adult which includes helpful questions to ask. Social Care and Health will contribute if you are eligible Are you happy living at home? Would you like a little and if they agree the care home meets your needs. If more independence with help when you need it? What your chosen home costs more than usual, you may get are your housing options? You could: some help but you must pay the rest. • Continue living with your family – If your home is When living independently you may require some specially adapted and you receive the practical and adaptations around the house. You can choose housing emotional support needed, you may prefer to stay at that’s specially adapted. There are organisations that home. It’s also convenient if your college or job is nearby. specialise in providing this sort of accommodation including Livability (formerly John Grooms) and the • Move into supported living accommodation – This Accessible Housing Register. offers a level of independence and the chance to live alone or meet other people in similar situations. Help from a visiting care assistant is available and usually Livability nursing care is provided nearby. Tel: 0207 452 2000 for general enquiries Email: [email protected] • Rent a place – You can apply for council housing which Web: www.livability.org.uk is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing New homes that have been built since 1999 should be needs. Local housing associations may also be able to fully accessible to disabled people. However, if you choose help. Ask your council housing department for a list. If an older home, there are a number of adaptations that you want to rent privately, look in your local newspaper could make it easier for you to use. These include wider for ‘To Let’ advertisements. Housing Benefit, if you’re doorways; a downstairs toilet; bathroom equipment entitled to it, might reduce your rent. Direct Payments including handrails, a walk-in bath, electronic bath seat; can also help, ask your local authority for details and see kitchen adaptations including lower working surfaces; page 8. lower level light switches; easy-to-use controls for heating; • Buy your own home – Can you afford it? Are you able a stairlift; security intercom at the front door and ramp to live on your own? You could think about ‘part buying’ access to the garden. You should also think about the and ‘part renting’ a place from a housing association. general access to your home. Specialist care services

Physical disability

The support you require if you have a physical disability supported housing, and help for carers. must be tailored to your specific needs and can be In Dorset, the Dorset Accessible Homes Service (DAHS, provided by the independent and not for profit sectors as available from 1st April 2015), will provide a range of well as by Adult Social Care. Help at home with personal services aimed at supporting you to maintain your care is available according to need, during the day and independence in your own home. This will include advice night, seven days a week. There are also private agencies and information, support to consider a move to alternative offering help at home with personal care and housework. accommodation, assistive technology including telecare, Services from Adult Social Care include: occupational minor repairs, home safety, security, energy efficiency therapists; help with adapting your home; the improvements and minor and major adaptations. There ‘Handyperson Scheme’; activities within the community; will be a Dorset Accessible Homes Centre including a help at home, with meals and leaving hospital; respite care; demonstration area, offering advice and ideas to support

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Physical disability continued people to maintain their independence at home. For provides a Handy Van service providing general household further information contact the Adult Access Team on and specialist repair services for people who need support 01305 221016. to live independently in their own home – discussed on In Bournemouth and Poole, East Boro Housing Trust page 31. To find out more telephone 01202 883503.

Learning disability

Learning disability services are run by a partnership Adult Social Care provides care where necessary and between Adult Social Care and the NHS. Community gives support to enable and encourage service users to learning disability teams are the first point of contact for reach their full potential in all areas of their lives. Access to advice, information and guidance on services for people services is via an assessment, explained further on page 7. with a learning disability. You can contact them through People with learning disabilities can also use a Personal your local Adult Social Care office, listed on page 4. You Budget (explained on page 8), which puts people at the can also ask your local office for copies of factsheets which centre of how they choose to pay for their support. This tell you more about day care services, care home provision may be in their own flat or house or a supported living and services for carers available locally. scheme (see page 34).

Mental health

Your local Community Mental Health Team (CMHT) should member of the residential care staff may visit you at home, be your first point of contact if you have mental health talk to you and look at your assessments of health/social issues. You can ask your GP to refer you or ask someone care need. who knows you to contact the CMHT on your behalf. The To find out more about mental healthcare in your team will discuss your housing choices with you. region, organise visits to prospective care homes. Ask If you have mental health needs, residential care can the residents about the care they receive. Are psychiatric help improve the quality of your life - the structured nurses available if needed? Do the activities provided assist environment and activities provided can build up your rehabilitation? What are the attitudes to medication and confidence. The care providers should assess you carefully other therapies? to make sure the placement is right for you. A qualified

Dementia care

The term dementia describes a collection of symptoms, become isolated from those around them and from including a decline in memory, reasoning and sources of help and support. It is therefore essential that if communication skills, mood changes, and a gradual loss of you, or someone close to you, has symptoms of memory skills needed to carry out daily activities. loss or dementia, you seek a proper diagnosis from a GP. Symptoms are caused by changes in the brain due to certain conditions like Alzheimer's disease and strokes. Memory Support and Advisory Service Dementia can affect people of any age, but is most Since September 2014, the Alzheimer’s Society provide common in older people. Dementia is a progressive a Memory Support and Advisory Service across Dorset. Memory Advisers will provide expert practical guidance condition. It can start with small changes such as memory and support to people affected by dementia or people loss (although becoming forgetful is not necessarily a concerned about their memory. symptom of dementia). The rate of progression varies and If you’re concerned about your memory, Memory each person will experience dementia differently. Advisers can support you through the diagnosis process. Diagnosis First steps - see your GP If you have a diagnosis of dementia, they can help you Many people experiencing memory loss and dementia understand the condition, cope with the day-to-day >

Visit www.carechoices.co.uk for further assistance with your search for care 35 Dementia care continued

> challenges it brings, and prepare for the future. This supporting people to ‘Live well with Dementia’ particularly includes helping you to access other support services, and focusing on how society accepts and supports people to build support networks within your community. live positively in their local communities. The Challenge The aim is to help you feel supported, and maintain stated that ‘lack of awareness among the public and poor independence, choice and control over your life. They can understanding in communities has a major impact on the also support carers of people with dementia, providing experience of people with dementia.’ useful information, advice and signposting to local support Poole Dementia Action Group (PDAG) was formed in services. September 2013. The main objective was to make Poole If you would like to know more about the Memory High Street dementia-friendly. The following webpage Support and Advisory Service, please contact the Service shows which companies on the High Street have signed on 0300 123 1916 or email [email protected] an action plan and what actions they will put into place to become dementia-friendly. Borough of Poole specific services www.dementiaaction.org.uk/local_alliances/4074_ Borough of Poole is committed to the continued poole_dementia_action_group development of a range of effective and efficient services which ensure they can support people with dementia Other useful information with appropriately trained staff; in addition we currently Dorset Clinical Commissioning Group’s ‘Living well provide the following specific services for people with with memory loss and dementia in Dorset’ booklet is a dementia: useful summary of the advice and support available in • A Community Mental Health Team for older people Dorset. It can be downloaded from the website based at Alderney hospital. www.dorsetccg.nhs.uk/Downloads/news/ • Home care services for all eligible people including those Dementia%20Directory.pdf with dementia plus a specialist dementia care at home The ‘This is me’ booklet is a tool for people with service. dementia to fill in to let health and social care professionals • A day centre service offering support to those with know about their needs, interests, likes and dislikes. It can dementia. be downloaded from the website http://alzheimers.org. • Access to specialist dementia care homes that can offer uk/thisisme respite/short breaks. Safe and Independent Living (SAIL) offers information, For more information on the services listed above services and support to help you stay in your own home. please contact Poole’s Social Service helpdesk on This service is not specific to those with dementia. More 01202 633902 or www.boroughofpoole.gov.uk information can be found on the website www.accessdorset.co.uk/safe-and-independant-living Dementia-Friendly Communities Other service providers in Dorset that can help you stay In March 2012, the Prime Minister’s Challenge on Dementia independent are listed on the My life my care website was launched which raised ambitions in relation to www.mylifemycare.com

Support for carers Caring for someone with memory loss and dementia brings its own challenges. The first of these is often helping them seek a proper diagnosis. Even without a Specialists in Dementia Care diagnosis, there is a wide range of advice and support t Pleasant, dementia-friendly building and surroundings for carers. t"MBSHFMBOETDBQFETFOTPSZ A Carers in Crisis support scheme is available for carers garden. t4UBGGUSBJOFEJOUIJTmFMEUP in Bournemouth and Poole, explained on the website provide good quality care. www.mylifemycare.com Many people living with dementia, and their carers, Tel: 01425 474 347 40 Ringwood Road E-mail: [email protected] St Ives, Ringwood are happier remaining at home, maintaining their Web: www.foxesmoon.co.uk BH24 2NY independence in a familiar environment.

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care continued

Alternatives to staying at home When living at home is no longer possible, there are a number of options to consider, from sheltered accommodation, through extra care sheltered housing to care homes. The Alzheimer's Society has advice on housing options on the website www.alzheimers.org.uk/factsheets Dorset Homechoice also has useful information. Visit www.dorsethomechoice.org

Care homes and other housing choices are discussed on pages 32 and 39.

Going into hospital The Caring for patients with dementia video shows how for mutual support and information sharing perhaps with patients with dementia are cared for in hospital. Visit reminiscence-based activities. www.rbch.nhs.uk/patients_visitors/short_films/ To find a memory café in your area go to caring-for-patients-with-dementia.php www.mylifemycare.com/directory-of-memory-cafes This Is Me - My Care Passport is useful when receiving or contact your local authority using the details on page 4. any care or treatment - it gives health and care staff important personal information about you, and helps Residential dementia care them care for you as you would like. Ask about this when If the time comes when remaining at home is no longer you are admitted. viable, the benefits of residential care need considering. The ‘Memory Support and Advisory Service’ is provided Questions to ask of any care home registered for someone by the Alzheimer’s Society and works with GPs and with dementia would include: who is the senior clinician the Dorset Healthcare Memory Assessment Service. who can act as a single point of contact for people to The service has a team of advisers who are trained and approach for information and advice? What training experienced in dementia issues. They help people stay programmes do staff participate in? Does the home offer a independent and support those living with dementia by person-centred approach to its care planning? Is the home providing information, advice and guidance. designed with the needs of its clients in mind, especially You can be referred to the Memory Support and safety and accessibility? Is there plenty of natural light? Advisory Service by your GP or a number of other Is moving around helped by easily-understood signage? agencies. How is technology employed to help alleviate falls and Alternatively, you can get in touch directly by telephone help orientation? Please also see the care homes checklist on 0300 123 1916 or by email [email protected]. on page 41 and the residential dementia care checklist on More information is on the Alzheimer's Society website: page 38. www.alzheimers.org.uk Differentiating one home from another can be difficult, More information about the process of getting a but the quality and quantity of staff training is especially diagnosis is on the Dorset Healthcare website: important, along with the turnover of staff, as continuity of www.dorsethealthcare.nhs.uk relationships in this type of home is critical. The use of medication is a highly emotive subject Memory cafés and any antipsychotic medication must be very carefully Memory cafés are places where people can go with their prescribed. A fine balance exists between ‘acting in the carers to just socialise and have fun. You can relax and be best interests of the individual’ by prescribing medicine yourself, knowing that no one is judging you and everyone and the benefits of ‘normalisation’ where time and energy is going through almost the same things as you every are spent maintaining familiar, comfortable surroundings day. A memory café has no real agenda or stated purpose which help reduce stress and possibly avoid the need for except to enjoy each other's company: they are a place certain medication.

Things to look for in care homes specialising in dementia. • Are reminiscence activities available? Please use in conjunction with the care homes checklist on • Are residents able to compile memory boxes? page 41. • Do staff compile life story books including photographs and mementoes? Residents The best indication of a good home is that the residents Staff appear happy and responsive. It is important to note whether staff seem friendly and • Are there rummage boxes around the home to stimulate caring towards residents and whether they treat residents residents? with respect. • Do they have any training and experience in dementia Access care? If the person with dementia needs or is likely to need • Will the person with dementia have a member of staff equipment or adaptations you may want to check: • There is adequate signage and cues for diff erent parts of particularly responsible for their care? the home such as dining room and bathroom. • Is there a member of staff you can talk to about your own • The home’s policy about locking external doors. worries about the person with dementia?

Bedrooms Manager/head of home You may want to fi nd out whether the person with A manager who is caring as well as effi cient can make all the dementia can have a single room and whether: diff erence to a home. • Does the manager have knowledge of dementia and • Residents are encouraged to bring in some of their own can they deal with diffi culties that may arise in an furniture and possessions to increase familiarity. understanding way? Activities • Is there a full assessment at home before a resident is Residents should be stimulated without feeling stressed. admitted?

The Life You Want. The Care You Need.

Step inside a Sunrise community and you’ll Sunrise of Southbourne know you’ve arrived somewhere special - a 42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DS vibrant place where life is lived to the full. 01202 375 323 Whether it’s assisted living or specialist sunrise-care.co.uk/southbourne dementia care, everything we do stems from a commitment to providing only the very best care for the elderly. Don’t just take our word for it. Come and see for yourself how rewarding life can be with Sunrise.

Sunrise of Westbourne Pop in or call to arrange a 16-18 Poole Road, Westbourne, tour of your local Sunrise Bournemouth, Dorset BH4 9DR community today. 01202 912 304 sunrise-care.co.uk/westbourne

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes

Care homes may be an option if you can't manage at there may come a time when you can no longer afford to home and other housing options aren't right for you. You stay there and you may need help from Adult Social Care. will be looked after by trained staff, in your own room. If this happens, Adult Social Care can help but we have a However, they are not the right choice for everyone. You limit on how much we will pay for a care home place. This will get support and companionship, but you will give up means that you might not be able to continue to stay in some independence. There will be compromises about the care home of your choice. what you can do and when, compared to living in your It is clear that moving into a care home is a big decision. own home. If you still think it might be right for you, it is best to talk to As well as thinking about whether or not a care home your local Adult Social Care department first. They will talk is right for you, you will also want to consider the cost. to you about your needs and give independent advice on A residential care home (without nursing care) can cost the best choice for you. anything from £500 to £1,400 a week, i.e. from £26,000 to All care providers in the country must be registered nearly £73,000 a year. with the Care Quality Commission (CQC). All services are Adult Social Care has found that many people go into a inspected by the CQC, who report on their findings. These care home before they need to. This means that they can inspection reports are available from the care service or spend more money, often life savings, than they need to. the CQC (visit: www.cqc.org.uk). Further information If you move into a care home funded from your savings, about the CQC can be found on page 46.

Types of care home

There are two types of care home: to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a Care homes offering personal care only care home. You will be fully involved in planning your care If you are reasonably active, but would like greater security needs. and care, subject to a needs assessment, a care home If a care home providing nursing care is the best offering only personal care may be the best option. solution for you, the social worker will give you information Personal care includes bathing, feeding, dressing and help to help you find a home which meets your care with moving and must be paid for in full if your capital/ requirements. The cost of the nursing care part of your savings exceed £23,250. If you have less than this amount, fees is paid by the NHS to the home directly: the current Adult Social Care may be able to assist with funding if they amount is £110.89 per week. You can contact the Nurse agree living in a care home is the best way of meeting Care Management Teams for your area at your local Clinical your needs. Commissioning Group listed on page 51. Care homes with nursing The figures mentioned here may change after April If you think you may need nursing care in a home, you will 2015, check with Adult Social Care after this date. See page need to be visited by a social worker or a care manager 42 for more information on paying for your care.

Visit www.carechoices.co.uk for further assistance with your search for care 39 “...where quality of care counts...”

~ Situated in the Heart of Poole. ~ Easily accessible. ~ Tastefully decorated. ~ Three independent specialist units.

~ Tailored and individual care plans with a person-centred care approach. ~ Lounges with beautiful views of Poole Harbour. ǅȱȱȱȱȱȱěȱ¢ȱȱȬȱǯ ~ Dedicated Activities Coordinators promoting quality of life and stimulation.

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

First Impressions 1 2 3 • Is alcohol served or permitted? • Are staff warm, friendly, polite, clean and • Are there smoking and non-smoking areas? respectful? • What arrangements are there for religious • Do the residents seem happy, active and observance? (E.g. are places of worship nearby/ sociable? Is there a prayer room)? • Does the home feel homely and welcoming? • Can you handle your own money? • Is the home fresh, clean and comfortably • Does a hairdresser/chiropodist visit? furnished? • Does the home provide its own transport?

Accomodation 1 2 3 • Do staff have appropriate language skills/ knowledge? • Are bedrooms single or shared? • Are the staff formally trained? Is there a choice? • Is there an adequate number of staff on day • Can you decorate and arrange your and night? own room? • Are visitors welcome at all times? • Can you bring your own furniture and TV? Can they stay overnight? • Is there a call system for emergencies? • May your visitors join you at meals? • Can you control the heating in your room? • How much choice do you get about meals? • Can you lock your room/secure place for • Is the food varied and interesting? valuables? • Can the home cater for your dietary needs • Is there a separate dining room? Bar? e.g. Black and Minority Ethnic diets? • Are there both adapted showers and baths? • Can you have snacks or drinks any time? • Does the home have the right adaptations and In your room? equipment to meet your needs? • Can you continue to pursue your hobbies? • Are all areas safe and accessible (e.g. for • What activities and entertainment are wheelchair users)? organised? • Is there adequate provision for sight or • Are outings and holidays arranged? hearing diffi culties? At what cost? £...... £...... £...... • Are the grounds/gardens attractive and/or quiet? Fees and Contract terms 1 2 3

Life within the home 1 2 3 • How much are the fees? Do they cover all services available? £...... £...... £...... • Are there any rules and restrictions (e.g. going out, returning)? • Under what circumstances will the fees alter? • Can you choose when to get up and retire every day? • Can you retain your own room if away? • Are residents involved in decisions on life in • Can you have a short-stay or trial period? the home? • Will you be given a statement of terms on • Can you make and take calls in privacy and admission? comfort? • Are all procedures clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 41 Out of area care options

Did you know you can choose a care home outside the area The home you choose must be suitable for your assessed you currently live in? You may want to be closer to friends, needs and comply with the terms and conditions set by family members or you may want to relocate to another the authority. The fees that your local authority will pay may part of the country. vary. They may offer you the fees you would receive if you If your care home place is state-funded, your local remained where you are, or they may offer you the fees that authority is still responsible for your care fees, even if you the local authority would pay in your chosen area. You must choose a care home in another area. seek further advice before making your decision. If you’re self-funded, obviously you have freedom of Chestnut Court Rest Home choice. However it is important that you have considered if the local authority will agree that you meet the eligibility We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity criteria for a care home placement if your savings fall below ensures comfort for our residents and peace of mind for their loved ones who care about their security and well the capital limit. What are the home’s fees and will it accept being. the local authority rates if there comes a time that your • All rooms with en suite facilities and shower • Emergency call system in each room & communal areas savings fall below the capital limit? If the local authority will • Specially adapted bath facilities • Two separate lounges • Hairdressing Salon not fund the placement or the home is unable to meet • Well landscaped, secure garden area the local authority rate you need to bear in mind that the • One passenger lift 9 Copse Road, New Milton BH25 6ES possibility of moving to an alternative home increases Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk substantially.

This Directory’s helpline

This Directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this Directory on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point you personal needs and interests. in the best direction, however you would like care The website: www.carechoices.co.uk allows you to information presented. Paying for care

Paying for your own care

Even if you know you will have to pay for it yourself, if Twelve-week property disregard you need care in your own home or are considering This applies if: moving into residential care, you still qualify for a social • your former home is included in your financial care assessment by Adult Social Care. The assessment assessment, will make sure that your needs will be met. Also, if you • your other capital is less than £23,250, and expect your capital to fall below £23,250 as a result of paying for care, Adult Social Care may then help you with • your income is not enough to meet your care home fees. the cost. Adult Social Care will help with the cost during the first If you are moving into residential care, you may be twelve weeks of permanent residential care, provided the entitled to some of the following financial assistance assessment has shown that this is the kind of care you and support: need. This is called the ‘property disregard’ period.

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for your own care continued

Deferred payment agreements After the twelve-week property disregard period, Adult Social Care may be able to help you while your property is being sold. In these circumstances they will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

What if you run out of money? If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). important to seek financial and legal advice about the They will carry out a financial assessment to confirm the various options you may have before committing yourself. date from which your funds fell below £23,250, and the Attendance Allowance amount they, and you, will pay towards your care. This is a non-means-tested, non-taxable benefit from the If the home you have chosen charges more than DWP. It’s paid at the lower rate of £54.45 a week if you the local authority will pay, you must find someone to need care by day or night and at the higher rate of £81.30 a pay the difference – a ‘top-up’ payment. Whoever does week if you need care during the day and night. Everyone this, whether a family member or a charity, they should who needs care can, and should, claim Attendance understand that the cost could increase, and that they will Allowance. If you are paying the full cost of residential care, have to pay the top-up for as long as necessary. The local with or without nursing care, you will be entitled to the authority will not meet the additional cost even if you have higher rate. lived in the home for a number of years. If you cannot find someone to help you meet the extra cost, you may have NHS Nursing Care Contribution to move to a home within the local authority’s funding Whether you are a temporary or permanent resident, if levels. For more information, see page 44. you live in a care home that provides nursing care you may Understanding your rights before moving into care be entitled to NHS Nursing Care Contribution towards the is essential. There are a number of financial products cost. It is not means-tested and is currently £110.89 a week. and specialist companies who may be able to help. It is This is paid directly to the home.

What will you have to pay for your care?

Do you have more than £23,250 in capital and • A relative who is over 60 or disabled; savings? or The value of your home is included in the assessment of • A child under 16 who you, or a former partner, are your capital unless one of the following still lives there: responsible for. • Your partner (that is, your husband, wife or civil partner, or IF NO someone you live with as if they were your husband, wife Adult Social Care will contribute financially towards your or civil partner); care costs after they have carried out an assessment of or your care needs.

Visit www.carechoices.co.uk for further assistance with your search for care 43 What will you have to pay for your care? continued

How much? You will need to ask Adult Social Care for an assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Social Care will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay. Moving into a nursing home? Your choice of care home will be limited to those that • You may be eligible for the NHS Nursing Care accept your local authority’s funding level. If you want Contribution – currently £110.89 a week. to choose a more expensive home you would have to arrange for a third party - such as a family member or Always seek advice: charity - to ‘top-up’ the difference. You are not allowed to • Independent help is available to guide you through your do this yourself if your capital is below £23,250. financial options. There may be a number of solutions to If you have capital between £14,250 and £23,250 you retaining your capital whilst paying for care. will pay £1 a week for every £250 you have above £14,250. If your capital is less than £14,250, and the home you Some of the figures mentioned here may change in choose charges fees that are within your local authority’s April 2015. funding rate, your contribution will be assessed only on your income. After this date, please check www.gov.uk for up to date figures. IF YES Ask your local Adult Social Care department for an assessment. See contact details adjacent. For more information about what Adult Social Care Any care homes you consider must be able to meet may pay towards care costs, telephone or visit: your assessed care needs. Bournemouth Care Direct If, apart from your property, your savings are less than Bournemouth Borough Council £23,250, Adult Social Care can help with your care costs for Tel: 01202 454979 the first twelve weeks. After this time you can apply for a Online information about paying for care is loan to help you whilst your property is being sold. available at: www.bournemouth.gov.uk/payingforcare WHATEVER YOUR CIRCUMSTANCES: There are also leaflets on ‘Choosing and paying Remember: for care in a residential or nursing home’ and • It is just your own financial circumstances that are ‘Paying for your own care in a care home’ assessed, not your partner’s. available online at: www.bournemouth.gov. uk/adultsocialcareleaflets or by phoning • Your assessment will be made up of two elements; a care Bournemouth Care Direct. needs assessment and a financial one. • A care home with nursing will generally be more Borough of Poole Adult Social Care Help Desk expensive than a care home. Tel: 01202 633902 Online booklet: ‘Paying for a care home placement’ Consider claiming: available at: • Income Support www.poole.gov.uk/health-and-social-care/help- • Pension Credit for-adults/residential-care-for-adults/ • Savings Credit (if you are over 65) Dorset County Council Adult Access Team Tel: 01305 221016 or Definitely claim: email: [email protected] • Attendance Allowance, worth either £54.45 or £81.30 a www.mylifemycare.com week depending on your care needs.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Third party payments for care home fees

Some care homes and care homes with nursing charge • when you are eligible for the twelve-week property fees that are higher than the maximum amount Adult disregard (see page 42) or Social Care can contribute. If Adult Social Care are • where Adult Social Care have agreed to a deferred contributing towards your care home fees and you payment until your home is sold (see page 43). choose to move into a home which charges a higher Adult Social Care recommends that you seek fee, the difference between the two amounts is paid by independent financial and legal advice if you are a third party, usually a relative. Third party payments are considering these options. If you need further advice sometimes referred to as ‘top-up’ payments. about how a top up to your care home fees might be Before you sign any contract, the home should give you arranged please discuss this with your care manager. written details of all the charges it intends to make in its If you move to a care home where a third party ‘Statement of Purpose’ document. If there is anything that payment is required, the person who will make the is not clear or which you do not understand, you should payment on your behalf must sign a contract with Adult ask for advice. Social Care, before the contract with the home is signed. As the name suggests, this payment must be made by In doing so they must confirm that they have the financial someone other than yourself or Adult Social Care. It can means to make the third party payments (including any be a relative or friend, but it cannot be a ‘liable relative’ i.e. future increases) for the whole time you will live at the care someone whose financial situation has been taken into home. account when your financial assessment was carried out If you are already a resident in a care home, and no by Adult Social Care. third party agreement was required at the time you The general rule is that you cannot use your own became a resident, the home may seek to introduce a money to fund a third party payment. third party payment at a later date. Also if a change to However in certain specific circumstances you may your arrangements is made at your request or with your make a third party payment from your own funds. These agreement, for example you move to a superior room, are: then an additional third party payment can become due.

Care fees can increase

It is usual for the fees charged by care homes to increase You should receive at least one month’s notice that the third each year. If you are not paying your own fees, the amount party payment is to increase. The person who makes the that Adult Social Care can contribute may not increase payment for you must sign a new contract with Adult Social at the same rate as the home fees increase. Any shortfall Care if the amount of the third party payment increases. in fees must be met by a third party (top-up) payment – If you are already living in a care home, plan ahead and discussed above. The third party element of the fee can only find out what help you will get from Adult Social Care when be increased once in any financial year and as a guide, the your savings fall below the £23,250 limit, explained on amount should never increase by more than 25% a year. page 43.

Boscombe Pier

Visit www.carechoices.co.uk for further assistance with your search for care 45 Essential information

Inspection and registration of care services

All care providers must be registered under a system From October 2014, following an inspection, each provider introduced by the Health and Social Care Act 2008, which is given a quality rating on how it rates against national brings adult social care, independent healthcare and the essential standards of quality and safety. Each service’s NHS under a single set of essential standards of quality and report and ratings can be seen on the CQC website: safety for the first time. www.cqc.org.uk The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It regulates care provided through a range of methods including: For any enquiries or to register a concern, contact CQC by telephone: 03000 616161 or by email: • registering providers to ensure they are meeting the [email protected] essential standards of quality and safety; • monitoring how providers comply with the standards; The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA • promoting improvement in services; • using enforcement powers where necessary; • publishing up to date information about the compliance When considering care services, it’s always a good idea of adult social care providers with essential standards of to check a service’s inspection report on the Care Quality safety and quality. Commission’s comprehensive website: www.cqc.org.uk

Comments, compliments and complaints

All organisations need to know how they are performing. another option is to complain to your social worker/care They are happy to receive your feedback on their service manager or the Complaints Manager in your local council: whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service. The Adults’ and Children’s Complaints Manager If you do need to make a complaint you should feel Bournemouth Borough Council, Town Hall, Bourne able to complain about any aspect of your care that Avenue, Bournemouth BH2 6DY affects your happiness or comfort. This could be about Email: [email protected] the way you are treated by a staff member or the quality Tel: 01202 458953 of the food you are served. You can also make comments and suggestions about possible improvements to your The Complaints Manager surroundings and the services provided. Borough of Poole, Freepost RTHC-EHSG-LHYT, Adult Making a complaint should not be difficult for you. Social Care, Civic Centre Annexe, Park Road, Poole Providers are required under essential standards of quality BH15 2RT and safety to have a simple and easy to use complaints Email: [email protected] procedure that they will be happy to give you. If you are Tel: 01202 261158 concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before The Complaints Manager you take any further action. The problem may be resolved Dorset County Council Adult and Community quite easily once they are made aware of it. Services However, if you need to make a formal complaint, County Hall, Colliton Park Dorchester DT1 1XJ you should initially contact the registered owners of the Email: [email protected] service. They have a duty to respond to any complaints Tel: 01305 221061 made. If Adult Social Care have arranged and funded your care,

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Have your say about local services

To contact Healthwatch Dorset: In person at any Citizens Advice Bureau in Dorset, Poole or Bournemouth. To find your local office Healthwatch is the independent consumer champion please see www.citizensadvice.org.uk or the useful created to gather and represent the views of the public. contacts section of this Directory on page 50. Healthwatch plays a role at both national and local level and will make sure that the views of the public and people Write to Local Healthwatch (free) at: who use services are taken into account. Freepost RTJR-RHUJ-XBLH, Dorset Healthwatch represents the views of people Healthwatch Dorset, who use services, carers and the public on the Health and 896 Christchurch Road, Bournemouth BH7 6DL Wellbeing boards set up by local authorities, provides Telephone: 0300 111 0102 information and signposting about local health and (calls cost the same as to 01 or 02 numbers) care services and reports concerns about the quality of Email: www.healthwatchdorset.co.uk healthcare to Healthwatch England. Healthwatch England Further developments regarding Healthwatch can then recommend that the Care Quality Commission England can be found at www.healthwatch.co.uk take action.

Protecting vulnerable adults

Who is at risk of abuse? because of race, ethnicity, religion, age, gender, disability People may be at risk of abuse if they: or sexual orientation. • depend on other people for their care; Abuse can happen anywhere - at home, in a care home, • are older, frail and unable to protect themselves; hospital or day centre or in public. • have mental health problems; • have a physical or learning disability; Someone tells you about abuse • have a serious sight or hearing impairment; If someone tells you they are being abused: • have dementia; • stay calm and listen to them; • misuse alcohol or drugs; or • offer them support; • have a long-term illness. • write down what they tell you using their own words; • keep any evidence safe; What does abuse mean? • get in touch with us or the police; or Abuse takes many forms. It includes: • in an emergency dial 999. • any form of harm such as: - hitting, injuring or restraining; Please do not: - threatening, intimidating or humiliating; • press them for more details; - sexual attention or activity that is not wanted; or • contact the alleged abuser; - keeping someone on their own. • promise to keep it secret; or • any form of neglect such as: • assume that someone else knows what's going on and - not giving the correct medicine; will get in touch. - not providing food or clothing; or - not arranging the right care. All public services, police, local authorities and the NHS, • financial abuse such as: take adult abuse very seriously - we usually refer to this as - stealing or misusing money or property; or ‘Adult safeguarding’. However, adult protection from - pressure about wills or inheritance. abuse is more effective if we all take responsibility for • discrimination, i.e. treating someone less favourably people at risk.

Visit www.carechoices.co.uk for further assistance with your search for care 47 Protecting vulnerable adults continued

Reporting abuse If you know someone is being abused, or think they may be, call: • Dorset Direct on 01305 221016; • Borough of Poole Adult Social Care Help Desk on 01202 633902; or • Bournemouth Care Direct on 01202 454979.

If it is outside of normal office hours, please call the Out of Hours Service on 01202 657279.

If you think someone may be at immediate risk of harm contact the Police by calling 999. • make sure the person is safe; and You can also tell a health or social care worker such as a • investigate the situation fully. social worker, nurse, doctor or occupational therapist. Adult Social Care will ask you to provide a name and If you report abuse to Adult Social Care, they will: contact details in case they need to get in touch to ensure • take your concerns seriously; they have all the information they need to keep the • deal with the matter sensitively; person safe.

The Registered Nursing Homes Association

Good nursing homes continue to comfortable ‘homely’ surroundings. Most homes have provide a safe, comfortable, caring lifts, lounges, dining rooms and gardens/conservatories. IS TE G R E E D R environment for anyone requiring • General welfare, social and occupational therapy activities NURSING HOME

A nursing – whether long-term or for S designed to enhance the client’s quality of life. S O ION C IAT short-stay respite, convalescence, • Compassionate, palliative, and End of Life care working or rehabilitation. with the client, the relatives, and under professional The nursing home of today is a medical direction. far cry from the outdated perception of latter years. Today’s The most important consideration from your nursing home combines an ambience of the client’s perspective is that the nursing home provides a holistic personal home, with quality furnishings and surroundings, approach to care – all aspects of health are taken into together with a warm caring atmosphere backed up by consideration and the use of NHS or GP resources ensures qualified, professional nursing staff. A total package of care prompt action. If you are frail or elderly, detecting health is provided, designed exclusively for the individual, which problems, and responding early, stops you suffering encompasses social, medical and welfare needs. unnecessary pain or discomfort and prevents avoidable It may be that you are making the choice, or more likely traumatic admission to hospital. nowadays, a family member or close friend is looking on your behalf. There is one level of comfort that can go a long way to removing some of the concerns of placement – choosing The Registered Nursing Homes Association a ‘Blue Cross’ home. John Hewitt House, Tunnel Lane, off Lifford Lane, Kings Norton, Birmingham B30 3JN What should you expect from a quality ‘Blue Cross’ Freephone: 0800 074 0194 home? Tel: 0121 451 1088 Fax: 0121 486 3175 • 24-hour nursing services provided by a team led by a Email: [email protected] qualified nurse. Web: www.rnha.co.uk • Accommodation furnished and equipped to provide

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care ADVERTISEMENT FEATURE

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Visit www.carechoices.co.uk for further assistance with your search for care 49 Useful contacts

Advice and advocacy services

Age UK Citizens Advice Bureaux (CABs) Independent charitable organisation dedicated to Help people resolve legal, money and other problems by promoting the well-being of all older people. providing free, independent and confidential advice. Age UK Bournemouth Bournemouth CAB 700 Wimborne Road, Winton, West Wing, Town Hall, Bourne Avenue, Bournemouth, Dorset BH9 2EG Bournemouth BH2 6DX Tel: 01202 530530 Tel: 03444 111444 Age UK Dorchester Christchurch CAB Rowan Cottage, 4 Prince of Wales Road, 2 Sopers Lane, Dorchester, Dorset DT1 1PW Christchurch, Dorset BH23 1JG Tel: 01305 269444 Tel: 0344 245 1291 Age UK Poole Dorchester CAB Community Hall, Old Rope Walk, 1 Acland Road, Dorchester Blandford Road, Poole, Dorset BH15 4AU Dorset DT1 1JW Tel: 01202 666195 Tel: 0344 245 1291

Alzheimer’s Society East Dorset CAB Leading the fight against dementia. Hanham Road, Wimborne Dorset BH21 1AS Dorset office Tel: 0344 245 1291 The Lodge, Administration Block, Alderney Hospital, Ringwood Road, Poole BH12 4NB Ferndown CAB Tel: 01202 716393 1A Princes Court, Princes Road, Ferndown BH22 9JG Bournemouth and Poole Advocacy and IMHA Tel: 0344 245 1291 (Independent Mental Capacity Advocacy) Service North Dorset CAB Long-established advocacy service for adults who suffer 4 Newbury Court, Gillingham from severe and enduring mental health illness. Dorset SP8 4QX c/o 59 Southbourne Road Tel: 0344 245 1291 Bournemouth BH6 5AQ (Mailing address only) Tel: 01202 422140 Poole CAB Email: [email protected] 54 Lagland Street, Poole Dorset BH15 1QG Care Choices Tel: 0344 245 1291 Publishers of Care Services Directories around the country, helpful website and free helpline for care seekers. Dorset Advocacy Helpline: 0800 389 2077 Develops and uses excellent practice to ensure people can Web: www.carechoices.co.uk speak up, promote their rights and play a full part in the Care Quality Commission life of their communities. Dorset Advocacy also provides The national registration and inspection body for care advocacy for carers. services. Unit 13-15, Jubilee Court, Paceycombe Way, Poundbury See page 46 for further information. Dorchester DT1 3AE The Care Quality Commission Tel: 0300 343 7000 Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Email: [email protected] Tel: 03000 616161 Independent Mental Capacity Advocacy (IMCA) hotline: Email: [email protected] Web: www.cqc.org.uk 0845 389 1762

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Advice and advocacy services continued

Dorset Clinical Commissioning Group Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Tel: 01202 541400 Fax: 01202 541402 Vespasian House Bridport Road, Dorchester DT1 1TS Tel: 01305 368900 Fax: 01305 368947 Email: [email protected]

Help and Care An independent charity supporting older people and carers in Bournemouth, Poole and Dorset. The Pokesdown Centre, 896 Christchurch Road, My life my care Bournemouth BH7 6DL See page 6 for further details. Tel: 0300 111 3303 www.mylifemycare.com

Complaints advice

Adult Social Care Bournemouth Borough Council Adults’ and Children’s Complaints Manager Dorset Adult Social Services Tel: 01202 458953 Complaints Manager Tel: 01305 221061 NHS Dorset Complaints Tel: 01305 368926 Borough of Poole Email: [email protected] Complaints Manager, Adult Social Care Tel: 01202 261158

Councils

Dorset County Council Christchurch Borough Council Adult and Community Services Civic Offices, Bridge Street, Christchurch, Dorset BH23 1AZ Colliton Park, Dorchester, Dorset DT1 1XJ Tel: 01202 495000 Tel: 01305 221016 Email: [email protected] East Dorset District Council Borough of Poole Council Offices, Furzehill, Wimborne, Dorset BH21 4HN Poole Adult Social Care Help Desk Tel: 01202 886201 Civic Centre Annexe, Poole BH15 2RU Tel: 01202 633902 Email: [email protected] North Dorset District Council Nordon, Salisbury Road, Blandford Forum, Dorset DT11 7LL Bournemouth Care Direct (first point of contact for Tel: 01258 454111 Bournemouth Council’s Adult Social Care Services) Customer Services Centre Purbeck District Council St Stephen’s Road, Bournemouth BH2 6EB Westport House, Worgret Road, Wareham, Tel: 01202 454979 Dorset BH20 4PP Web: www.bournemouth.gov.uk/adultsocialcare Tel: 01929 556561

Visit www.carechoices.co.uk for further assistance with your search for care 51 What do you see? Creative souls or life in a care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

The Potteries care home, 187 York Road, Broadstone BH18 8ES

To ﬁnd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries Useful contacts continued

Councils continued

West Dorset District Council Weymouth and Portland Borough Council South Walks House, South Walks Road, Council Offices, North Quay, Weymouth, Dorchester, Dorset DT1 1UZ Dorset DT4 8TA Tel: 01305 251010 Tel: 01305 838000

Direct Payments advice

See page 8 for further information. Poole Direct Payments Support Service Penderels Trust, Bournemouth Direct Payments Support Service Arena Business Centres Ltd, Enham Independent Living Your Way 9 Nimrod Way, Tel: 01202 593039 or 0845 504 0722 Ferndown Industrial Estate, Minicom: 0845 504 0723 Ferndown BH21 7UH Email: [email protected] Tel: 0845 600 0289 Web: www.enham.org.uk/selfdirectedsupport Fax: 01202 862571 Email: [email protected] Dorset Direct Payments and Support Service Web: www.penderelstrust.org.uk Tel: 0845 504 0726 Email: [email protected]

Learning Disability Mental Health

Services are based on giving a combination of care and MIND practical support to help people with a learning disability Support and advice for those with mental health issues. lead full and interesting lives. 11 Shelley Road, Boscombe, Dorset Learning Disability Services Bournemouth BH1 4JQ Redwood Business Centre, NE Wing, Redwood House Tel: 01202 392910 Hawthorne Road, Charlton Down, Dorset DT2 9RL Email: [email protected] Tel: 01305 213815 Web: www.dorsetmind.org.uk

NHS

Patient Advice and Liaison Service (PALS) PALS is a free, confidential and impartial service that is independent to the wards or clinical team. If you have a concern, you may, as a first port of call, contact PALS to help sort out any problems quickly and easily.

Patient Advice and Liaison Service Dorset Healthcare University Foundation Trust, Sentinel House, Nuffield Industrial Estate, Poole, Dorset BH17 0RB Freephone: 0800 587 4997 Email: [email protected] Web: www.dorsethealthcare.nhs.uk/trust/quality/pals.htm

Visit www.carechoices.co.uk for further assistance with your search for care 53 Harbour House Residential Care Home for the Elderly

In 1964, Eileen Moorland, a well-known local Quaker, founded Harbour House to provide older people with purpose built accommodation and care in a friendly environment. Harbour House is a charity and is managed by the Registered Manager, Anna Filsell and overseen by a committee of volunteers.

We pride ourselves on offering a stimulating, comfortable and homely atmosphere for 33 older residents.

Our home overlooks West Bay Harbour. It enjoys a sunny, sheltered position by the sea close to a number of small shops. The bus stops are close by, and West Bay Church is in easy walking distance. For those residents who are 4XDNHUVWKHORFDO)ULHQGV·0HHWLQJ+RXVHLVMXVWWZRPLOHVDZD\LQWKHEXVWOLQJPDUNHWWRZQRI%ULGSRUW

Rooms Harbour House has 29 unfurnished rooms for permanent residents; some of these rooms can also cater for couples. 7KHUHLVDOVRDIXOO\IXUQLVKHGJURXQGÁRRUUHVSLWHIDFLOLW\DYDLODEOHIRUVWD\VRIXSWRWKUHHZHHNV0RVWRIRXUURRPV overlook West Bay harbour and have balconies.

(DFKURRPKDVDVPDOOHQWUDQFHOREE\DEHGVLWWLQJURRPNLWFKHQHWWHDQGDIXOO\ÀWWHGEDWKURRPRUZHWURRPZLWK television and telephone points and internet connection.

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A Room of Your Own If you come to live at Harbour House, your room is your home and you may furnish it as you wish. We encourage all our new residents to bring important items of furniture such as a single bed, chest of drawers, bedside table, comfortable chairs and lamps. Bringing your photographs and art work is a positive way to personalise your room DQGPDNH\RXIHHO¶PRUHDWKRPH·2XU0DLQWHQDQFHSHUVRQLVDOZD\VRQKDQGWRKHOS\RXPRYHDQGSRVLWLRQ\RXU furniture and pictures.

You are able to have visitors whenever you wish and they are most welcome to join us for lunch or supper. Harbour House | George Street West Bay | Bridport 25% off Dorset | DT6 4EY \RXUÀUVWPRQWK·VVWD\DVD permanent resident Tel: 01308 423277 Email: [email protected]

Harbour House

Residential Care Home for the Elderly www.westbayhousing.co.uk West Dorset Beaminster care homes

BARNES LANE, 13-15 COLCOMBE COTTAGE Beaminster, Dorset DT7 3LS Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 862534 LDA YA Tel: 01308 867547 LDA YA BROADWINDSOR HOUSE HIGHCROFT AND VALLEY VIEW Broadwindsor, Beaminster, Dorset DT8 3PX Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 868353 OP Tel: 01308 867444 LDA YA

Bridport care homes

C O N E Y G A R L O D G E HOMESTEAD, THE Coneygar Park, Bridport, Dorset DT6 3BA 101 West Bay Road, Bridport, Dorset DT6 4AY Tel: 01308 427365 OP Tel: 01308 423338 OP DRAYTON HOUSE RESIDENTIAL CARE HOME HYDE RESIDENTIAL HOME, THE 50 West Allington, Bridport, Dorset DT6 5BH Walditch, Bridport, Dorset DT6 4LB Tel: 01308 422835 OP D Tel: 01308 887869 Advert page 58 OP GREENHILLS SIDNEY GALE HOUSE 32 St Andrews Road, Bridport, Dorset DT6 3BQ Flood Lane, Bridport, Dorset DT6 3QG Tel: 01308 422159 OP D PD LDA SI YA Tel: 01308 423782 OP D HARBOUR HOUSE ST ANDREW’S ROAD, 193 George Street, West Bay, Bridport, Dorset DT6 4EY Bridport, Dorset DT6 3BT Tel: 01308 423277 Advert page 54 OP Tel: 01308 425824 OP PD LDA SI YA

Bridport care homes with nursing

ST JAMES’ PARK NURSING HOME Higher Street, Bradpole, Bridport, Dorset DT6 3EU Tel: 01308 887974 Advert page 58 OP

Charmouth care homes

THISTLEGATE HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BY Tel: 01297 560569 OP D

Charmouth care homes with nursing

BYMEAD HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Advert page 56 OP PD

Dorchester care homes

A V E N U E H O U S E FRIARS CLOSE, 11 8 Weymouth Avenue, Dorchester, Dorset DT1 2EN Dorchester, Dorset DT1 2AD Tel: 01305 265365 OP D Tel: 01305 262046 LDA YA

BIRCH WAY, 23 GLENCAIRN HOUSE RESIDENTIAL HOME Charlton Down, Dorchester, Dorset DT2 9XX 16-17 Cornwall Road, Dorchester, Dorset DT1 1RU Tel: 01305 259852 LDA YA Tel: 01305 268399 Advert below OP

CULLIFORD HOUSE GRASSINGTON HOUSE Icen Way, Dorchester, Dorset DT1 1ET 50 Prince of Wales Road, Dorchester, Dorset DT1 1PP Tel: 01305 266054 OP Tel: 01305 267968 OP

DICK O’TH BANKS ROAD, 5 GROSVENOR CRESCENT, 5 Crossways, Dorchester, Dorset DT2 8BJ Dorchester, Dorset DT1 2BA Tel: 01305 852081 PD LDA SI YA Tel: 01305 269547 LDA YA

DORSET LEARNING DISABILITY SERVICE GROVE LODGE 4 Evie Place, Kings Road, Dorchester, Dorset DT1 1NJ Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW Tel: 01305 213815 LDA YA Tel: 01300 320098 OP D

EDWARD ROAD, 20 LYTCHETTS Dorchester, Dorset DT1 2HL 4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ Tel: 01305 266813 LDA YA Tel: 01305 853524 OP BYMEAD HOUSE NURSING & RESIDENTIAL HOME Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to ﬁnd. Almost all purpose built with superb views, excellent facilities, qualiﬁed nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere. • Enquiries and visits welcome anytime • Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: [email protected] Web: www.bymeadhouse.com Proprietor: Miss S Blacklock RGN NDN RHV

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Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Dorset

Dorchester care homes continued

MAIDEN CASTLE HOUSE PRINCE OF WALES ROAD, 3 12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ Dorchester, Dorset DT1 1PW Tel: 01305 251661 Advert page 5 OP D PD SI YA Tel: 01305 269208 PD LDA SI YA

MAIDEN CASTLE ROAD, 56 PRINCE OF WALES ROAD, 5 Dorchester, Dorset DT1 2ES Dorchester, Dorset DT1 1PW Tel: 01305 265097 LDA YA Tel: 01305 251935 OP PD LDA SI YA

MONMOUTH ROAD, 97 ROMULUS CLOSE, 4 Dorchester, Dorset DT1 2DF Dorchester, Dorset DT1 2TH Tel: 01305 266430 LDA YA Tel: 01305 263479 LDA YA

MONTROSE THORNHILL CLOSE, 2 40 Prince of Wales Road, Dorchester, Dorset DT1 1PW Dorchester, Dorset DT1 2RE Tel: 01305 262274 OP D Tel: 01305 266589 LDA YA

PARK HOUSE WOLFETON MANOR Martinstown, Dorchester, Dorset DT2 9JN 16 East Hill, Charminster, Dorchester, Dorset DT2 9QL Tel: 01305 889420 OP D PD LDA SI YA Tel: 01305 262340 OP

Dorchester care homes with nursing

BELLE ROSE NURSING HOME LTD GREENBUSHES NURSING HOME 12 Prince of Wales Road, Dorchester, 10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN Dorset DT1 1PW Tel: 01305 262192 OP D Tel: 01305 265787 OP LDA MH AD MARLEY HOUSE CASTLE VIEW Winfrith Newburgh, Dorchester, Dorset DT2 8JR Bridport Road, Poundbury, Tel: 01305 852858 OP Dorchester, Dorset DT1 2NH Tel: 01305 756476 Advert outside back cover OP SIGNATURE HOUSE 2 Maumbury Gardens, Dorchester DT1 1GR CERNE ABBAS Tel: 01305 257248 OP D Cerne Abbas, Dorchester, Dorset DT2 7AL Tel: 01300 341008 OP D MH YA SOMERLEIGH COURT Somerleigh Road, Dorchester, Dorset DT1 1AQ CHESTNUT HOUSE NURSING HOME Tel: 01305 211833 OP D Chestnut Road, Charlton Down, Dorchester, Dorset DT2 9FN STEEPLETON MANOR CARE HOME Tel: 01305 257254 OP D Winterbourne Steepleton, Dorchester, Dorset DT2 9LG Tel: 01305 889316 Advert page 22 OP CHEVERELS CARE HOME WITH NURSING 52 Dorchester Road, Maiden Newton, WHITWAY HOUSE Dorchester, Dorset DT2 0BE Winterbourne Steepleton, Dorchester, Dorset DT2 9LG Tel: 01300 320348 Advert page 22 OP D PD Tel: 01305 889455 OP LDA YA

Lyme Regis care homes

CLARONDENE RESIDENTIAL CARE HOME SHIRE HOUSE CARE HOME View Road, Lyme Regis, Dorset DT7 3AA Sidmouth Road, Lyme Regis, Dorset DT7 3ES Tel: 01297 442876 OP Tel: 01297 442483 OP

FAIRFIELD HOUSE RESIDENTIAL CARE HOME TREETOPS RESIDENTIAL CARE HOME Charmouth Road, Lyme Regis, Dorset DT7 3HH Overton, Timber Hill, Lyme Regis, Dorset DT7 3HQ Tel: 01297 443513 OP D PD Tel: 01297 443821 OP D SI

Lyme Regis care homes with nursing

LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis, Dorset DT7 3HX Tel: 01297 442322 OP D PD SI YA

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

A choice of elderly care options, here for you in the South East

We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options in Bournemouth, Poole and Dorset. What’s more, you don’t need our health insurance to stay with us.

To discuss your elderly care options at your nearest Bupa care home, talk to us today

0333 220 4756 † Call LoLookk forr Theh Hydy e, The Melloowess, QuQueeeennssmoount and St Jamess’ Parkk † Calls from any line to 03 numbers are charged at no more than UK national in thee liisstinngs section. rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Dorset

Sherborne care homes

E A S T B U R Y H O U S E LUDBOURNE HALL Long Street, Sherborne, Dorset DT9 3BZ South Street, Sherborne, Dorset DT9 3LT Tel: 01935 812132 OP Tel: 01935 816382 OP

GARDEN HOUSE OLD VICARAGE, THE Priestlands, Sherborne, Dorset DT9 4HN Leigh, Sherborne, Dorset DT9 6HL Tel: 01935 813188 OP Tel: 01935 873033 OP

HAYES, THE RAWLEIGH HOUSE Culverhayes, Long Street, Sherborne, Dorset DT9 3ED The Avenue, Sherborne, Dorset DT9 3AJ Tel: 01935 814043 OP D PD SI Tel: 01935 816630 OP PD LDA SI YA

Sherborne care homes with nursing

ABBEY VIEW RIVERSIDE NURSING HOME Fairfield, Bristol Road, Sherborne, Dorset DT9 4HG Riverside House, Westbury, Sherborne, Dorset DT9 3QZ Tel: 01935 813222 Advert outside back cover OP Tel: 01935 812046 OP

Weymouth care homes

AGINCOURT CARE HOME DANMOR LODGE 116 Dorchester Road, Weymouth, Dorset DT4 7LG 14 Alexandra Road, Lodmoor Hill, Tel: 01305 777999 OP YA Weymouth DT4 7QH Tel: 01305 775462 Advert page 60 OP D PD BOSWORTH CARE HOME 6 Southdown Avenue, Weymouth, Dorset DT3 6HR Tel: 01305 833100 OP

BUXTON HOUSE 423b Radipole Lane, Weymouth, Dorset DT4 0QJ Tel: 01305 760834 Advert page 5 OP D PD SI YA

CHESTNUTS RESIDENTIAL HOME 93b Wyke Road, Weymouth, Dorset DT4 9QS Tel: 01305 784996 OP

CRANFORD AVENUE, 3 Weymouth, Dorset DT4 7TN Tel: 01305 839318 LDA YA

CRECY RESIDENTIAL HOME 45 Spa Road, Weymouth, Dorset DT3 5EP Weymouth Harbour Tel: 01305 769911 OP D PD MH SI YA

• Situated near to the beautiful Weymouth Coastline • Qualified massage, aromatherapy & reflexology • Comfortable rooms, most with en-suite facilities • 24-hour care for respite or long-term requirements • Two lounges • Day-care facilities with free transport for the elderly at home • Spacious conservatory • Complimentary use of our own mobility scooter • Two 8-person passenger lifts giving level access to all rooms • Full & varied programme of events for residents including day • Hydrotherapy baths trips, visits to shows and Keep Fit to Music held in the home

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GOLDCREST Specialist in Dementia Care RESIDENTIAL HOME 183 Dorchester Road, Weymouth, Dorset DT4 7LF

• Warm & homely, 24-hour caring service • All rooms en-suite • Bright, comfortable single rooms • Close to sea and town centre • Specialist care for Alzheimer’s and • Respite & day care other dementia related illnesses

Tel: 01305 830400 • Fax: 01305 781810 Email: [email protected] • Admin: 07702 011523

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Dorset

Weymouth care homes continued

FORESTERS LEGH HOUSE 18/20 Alexandra Road, Weymouth, 117 Rylands Lane, Weymouth DT4 9QB Dorset DT4 7QQ Tel: 01305 773663 OP Tel: 01305 777189 OP PD LDA SI YA MOUNT PLEASANT FRIARY HOUSE 21 Mount Pleasant Avenue, Weymouth, 26 Carlton Road North, Weymouth, Dorset DT3 5JF Dorset DT4 7PY Tel: 01305 760903 Advert page 5 OP D PD SI YA Tel: 01305 782574 OP PRIMROSE LODGE GOLDCREST RESIDENTIAL HOME 121/122 Dorchester Road, Weymouth, Dorset DT4 7LG 183 Dorchester Road, Weymouth, Dorset DT4 7LF Tel: 01305 786568 OP Tel: 01305 830400 Advert page 60 OP D PD MH SI RAGLAN HOUSE INGLESIDE RESIDENTIAL CARE HOME 3 Carlton Road South, Weymouth, Dorset DT4 7PL 648 Dorchester Road, Weymouth, Tel: 01305 784192 OP D PD LDA MH SI YA AD Dorset DT3 5LG Tel: 01305 812667 OP RODLANDS CARE HOME 4 Ullswater Crescent, Radipole, Weymouth, KINGSLEY COURT CARE HOME Dorset DT3 5HE 28 Dorchester Road, Weymouth, Dorset DT4 7JU Tel: 01305 782736 OP Tel: 01305 782343 OP TRAFALGAR CARE HOME KIRTLETON AVENUE, 10 207 Dorchester Road, Weymouth, Dorset DT4 7LF Weymouth, Dorset DT4 7PT Tel: 01305 777567 OP D PD MH SI Tel: 01305 771207 OP D PD LDA MH SI YA AD WEYMOUTH AFTERCARE CENTRE LAWNS, THE Carlton House, 9 Carlton Road North, Fernhill Avenue, Weymouth, Dorset DT4 7QU Weymouth, Dorset DT4 7PX Tel: 01305 760881 OP D Tel: 01305 779084 AD

Weymouth care homes with nursing

AVON LEA NURSING HOME LTD QUEEN CHARLOTTE, THE 66 Dorchester Road, Weymouth, 432 Chickerell Road, Chickerell, Dorset DT4 7JZ Weymouth, Dorset DT3 4DQ Tel: 01305 776094 OP Tel: 01305 773128 OP D MH YA

FAIRFIELD HOUSE SUNNY BANK 41 Putton Lane, Chickerell, Weymouth DT3 4AJ 4-6 Wyke Road, Weymouth, Dorset DT4 9QE Tel: 01305 779933 OP D PD MH SI YA Tel: 01305 783558 OP D

HIGHCLERE HOUSE CARE HOME WEYMOUTH CARE HOME Cross Road, Weymouth, Dorset DT4 9QX 21 Glendinning Avenue, Weymouth, Dorset DT4 7QF Tel: 01305 233300 OP D PD SI YA Tel: 01305 784518 Advert page 22 OP D PD YA

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? Care Select has been written for the relatives of HOW WILL I KNOWK WHICH TO CHOOSE? WHAT IF MUM DOESN’TESN’TSN’T AGREE? someone needing care. It provides additional guidance WWHATHAT ARE THE CARECARE OPTIONS?OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? CAN WE AFFORD IT? to the Directory and will delve into the practical and WWHATHAT IF I MMAKEAKE THE WRWRONGONG CCHOICE?HOICE? emotional issues facing families and carers when WE AFFORD IT? WHAT IF MUM DOESN’T AGREE?AGREE CHOOSE?OOSE?OOS ? HOW WILL I KNOW WHICH TO CHOOSE? HOWO the time comes to find care. OPTIONS?TIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THETH IT?? CCANAN WE AFFAFFORDORD ITIT?? CAN WEW CHOOSE?SE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL AGREE?E?? WHAT IF MUM DOESN’T AGREE? WHATW OPTIONS?S?? WHAT ARE THE CCARE OOPTIONS? O S? WHATW ARE

AS A READER OF THIS CARE CHOICES HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS?PTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CH CHOICE? CAN WE AFFORD IT? DIRECTORY YOU CAN CLAIM CAN WE AFFORD IT? HOW WILL I KNOWOW WHICH TO CHOOSE? YOUR COPY OF CARE SELECT WHAT ARE THE CARE OPTIONS? FREE WHAT IF MUM DOESN’T AGREE? (USUALLY £9.95), JUST CALL OUR CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HELPLINE ON 0800 389 2077* WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? WWW.CARESELECT.CO.UK Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted *While stocks last 62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Dorset Blandford care homes

CASTLEMAN HOUSE SMALLWOOD Fairfield Bungalows, Blandford Forum, Dorset DT11 7HS Wards Drove, Blandford St. Mary, Tel: 01258 452315 OP D Blandford Forum, Dorset DT11 9LZ Tel: 01258 488451 LDA YA LARKS LEAS Milldown Road, Blandford Forum, Dorset DT11 7DE SPETISBURY MANOR Tel: 01258 452777 Advert page 72 OP Spetisbury, Blandford Forum, Dorset DT11 9EB MILLBROOK HOUSE LTD Tel: 01258 857378 Advert page 84 OP Child Okeford, Blandford Forum, Dorset DT11 8EY Tel: 01258 860330 OP

Blandford care homes with nursing

BLANDFORD GRANGE CARE HOME WHITECLIFFE HOUSE Milldown Road, Blandford Forum, Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7DE Dorset DT11 7BQ Tel: 01258 458214 Advert page 64 OP D YA Tel: 01258 450011 Advert outside back cover OP

Hambledon Hill

Gillingham care homes

HYDE ROAD, 7 MULBERRY COURT AND Gillingham, Dorset SP8 4BX SCOPE INCLUSION DORSET Tel: 01747 822241 PD LDA SI Common Mead Lane, Gillingham, Dorset SP8 4RE KENDAL BANK CARE Tel: 01747 822241 OP PD LDA SI YA Quarr, Gillingham, Dorset SP8 5PB Tel: 01747 825666 OP ST MARTIN’S Queen Street, Gillingham, MALTHOUSE, THE Dorset SP8 4DZ Bay Road, Gillingham, Dorset SP8 4EW Tel: 01747 823221 Advert page 5 OP D PD SI YA Tel: 01747 822667 OP

St Denis Lodge Blandford Grange Residential home a modern purpose built St Denis Lodge is a beautifully appointed Care Home, providing house with an attractive garden and 24 hour nursing and conservatory. We would welcome an dementia care in a warm opportunity to show you why it is one of and friendly environment the most highly regarded homes in the area. for all of its residents

Blandford GrangeGarnge Care Home • Milldown Road Contact us for more on 01747 854596 Blandford Blandford Forum • Dorset • DT11 7DE or visit www.stdenislodge.co.uk Grange t: 01258 458 214 St Denis Lodge, Salisbury Road, CARE HOME [email protected] BLANDFORD FORUM Shaftesbury, Dorset SP7 8BS www.lifestylecare.co.uk

Tel: 01258 472511 Nazareth Lodge Penny Street, Sturminster Newton, Residential Care Home - Sturminster Newton Dorset DT10 1DE All Standards inspected by the CQC in January 2014 have been “Fully Met” Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers exceptionally high standards of personal care to just 24 residents, à la carte menus using home grown fruit and vegetables and an extensive programme of activities. For more information, • Awarded highest accolade of “Beacon” status for its “End of Life Care” programme look at our website • Achieved multiple awards including “Nutrition and Hydration Award 2013”, www.nazareth-lodge.co.uk “Care Newcomer Award 2013” and “Care Chef 2014 ﬁnalist” email: [email protected] • First care home in the South West to achieve the “Silver” Food for Life Catering Mark

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Dorset

Gillingham care homes with nursing

GILLINGHAM GRANGE MELLOWES NURSING HOME, THE Fernbrook Lane, Shaftesbury Road, Common Mead Lane, Gillingham, Gillingham, Dorset SP8 4LL Dorset SP8 4RE Tel: 01747 834020 OP D Tel: 01747 898125 Advert page 58 OP

Shaftesbury care homes

CASTLE HILL HOUSE ST DENIS LODGE RESIDENTIAL HOME Bimport, Shaftesbury, Dorset SP7 8AX Salisbury Road, Shaftesbury, Dorset SP7 8BS Tel: 01747 854699 OP D Tel: 01747 854596 Advert page 64 OP

LADIGNAC CARE HOME 38 Crookhays, Shaftesbury, Dorset SP7 8DX Tel: 01747 854978 LDA

Shaftesbury care homes with nursing

CEDARS NURSING HOME, THE Angel Lane, Shaftesbury, Dorset SP7 8DF Tel: 01747 852860 OP D

Sturminster Newton care homes

H I L L C R E S T H O U S E OLD RECTORY, THE Church Hill, Stalbridge, Sturminster Newton, High Street, Stalbridge, Sturminster Newton, Dorset DT10 2LR Dorset DT10 2LL Tel: 01963 363861 LDA Tel: 01963 362624 OP D

IVERS SANDHILLS Hains Lane, Marnhull, Dorset DT10 1JU Lower Road, Stalbridge, Tel: 01258 820164 LDA Sturminster Newton, Dorset DT10 2NJ Tel: 01963 362247 OP D PD LDA SI YA NAZARETH LODGE Penny Street, Sturminster Newton, Dorset DT10 1DE Tel: 01258 472511 Advert page 64 OP

Sturminster Newton care homes with nursing

NEWSTONE HOUSE Station Road, Sturminster Newton, Dorset DT10 1BD Tel: 01258 474530 Advert outside back cover OP D

CLIFFTOP CARE HOME WORDSWORTH HOUSE CARE HOME 8 Burlington Road, Swanage, Dorset BH19 1LS Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 422091 OP Tel: 01929 423614 OP D PD

HEATHCOTE CARE HOME YORK HOUSE CARE HOME 6 Cecil Road, Swanage, Dorset BH19 1JJ 8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ Tel: 01929 423778 Advert below D MH Tel: 01929 425588 OP D

WALC HOUSE 1 Springfield Road, Swanage, Dorset BH19 1HD Tel: 01929 422200 LDA YA

Swanage care homes with nursing

GAINSBOROUGH CARE HOME WORDSWORTH HOUSE CARE HOME 53 Ulwell Road, Swanage, Dorset BH19 1LQ Belle Vue Road, Swanage, Tel: 01929 422500 OP D PD MH SI Dorset BH19 2HR Tel: 01929 423614 OP D PD OLD RECTORY NURSING AND RESIDENTIAL HOME, THE 56 High Street, Langton Matravers, Swanage, Dorset BH19 3HB Tel: 01929 425383 OP

Wareham care homes

ANGLEBURY COURT CASTLE FARM CARE HOME 21 Bonnets Lane, Wareham, Castle Farm Road, Lytchett Matravers, Poole, Dorset BH20 4HB Dorset BH16 6BZ Tel: 01929 552585 OP D Tel: 01258 857642 Advert page 72 OP

PENROSE 6 Filleul Road, Sandford, Wareham, Dorset BH20 7AP Tel: 01929 552100 LDA

We specialise in residential care for people living with memory and PEVERIL behavioural problems that can be brought on by the various forms of dementia and neuro-degenerative conditions. Springbrook Close, Harmans Cross, We are able to offer a further specialism in that we are able to manage those Wareham, Dorset BH20 5HS dementia sufferers who exhibit unusual, disturbed and challenging behaviours that other homes are unable or unwilling to cater for. Tel: 01929 480764 LDA Please contact us for further details. Tel: 01929 423778 PURBECK CARE Email: [email protected] 6 Cecil Road, Swanage, Dorset BH19 1JJ East Stoke, Wareham, Dorset BH20 6AT www.heathcotecarehome.com Tel: 01929 552201 LDA YA

Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Dorset Christchurch care homes

AVON LEE LODGE NASEBY CARE HOME Preston Lane, Burton, Christchurch, Dorset BH23 7JU 8 Avenue Road, Christchurch, Dorset BH23 2BY Tel: 01202 476736 Advert page 68 OP Tel: 01202 471096 OP D

AVONDENE CARE HOME PRINCIPLE HOUSE 171 Stanpit, Christchurch, Dorset BH23 3LY 95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA Tel: 01202 483991 Advert page 68 OP Tel: 01425 277707 OP LDA YA

BROOK HOUSE RESIDENTIAL CARE HOME QUEENSMEAD 213 Barrack Road, Christchurch, Dorset BH23 2AX 1 Bronte Avenue, Christchurch, Dorset BH23 2LX Tel: 01202 483960 OP Tel: 01202 485176 Advert page 5 OP D PD SI YA

GREENWAYS RESIDE AT STOUR ROAD 61 Greenways, Highcliffe, Christchurch, 14 Stour Road, Christchurch, Dorset BH23 1PS Dorset BH23 5BB Tel: 01202 481160 OP D Tel: 01202 483360 PD LDA SI YA RIVENDELL LAURELS, THE 19 Lynton Crescent, St. Catherine’s Hill, 195 Barrack Road, Christchurch, Dorset BH23 2AR Christchurch, Dorset BH23 2SD Tel: 01202 470179 OP D Tel: 01202 476663 LDA YA

MANOR ROAD, 6 TOUCHWOOD Christchurch, Dorset BH23 1LU 13 Somerset Road, Christchurch, Dorset BH23 2ED Tel: 01202 483360 LDA YA Tel: 01202 487575 OP LDA YA

Wimborne Minster

AvonExcellence Lee in Residential Lodge Care

*Additional subscription charges may apply. Preston Lane, Burton, Christchurch BH23 7JU t f e Pictures shown are artists impressions only, final 01202 476 736 01202 568 130 [email protected] finish may vary slightly. www.avonleelodge.co.uk ... a haven of tranquillity in perfect surroundings

Chaseborough House CARE HOME Village Hall Lane, Three Legged Cross, Homefield Grange Dorset, BH21 6SG Homefield Grange is an exclusive care home development Set in a beautiful semi rural location. and provides luxurious New Owner and Registered Manager Christine Watson has over accommodation for 64 elderly people. 30 years experience of working with the elderly. Homefield Grange, a Maria Mallaband Home, specialises in nursing, She and her dedicated, trained staff offer kindness and excellent residential and dementia nursing care. Decorated to a hotel standard, the care to our residents. home provides five-star, luxurious accommodation. Surrounded by beautiful Food is home cooked, fresh fruit and snacks always available. gardens, the home boasts cafés, a cinema room, a hair and beauty salon and sweet shop. Visitors are always welcome. Tel: 01202 238700 Email: homefi[email protected] Competitive rates. Web: www.mmcgcarehomes.co.uk Tel 01202 822908 [email protected] Homefield Grange, Salisbury Road, Christchurch, Dorset BH23 7AR

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Ý2IIHULQJKLJKHVWVWDQGDUGVRIFRPIRUWFDUHDQGVHFXULW\ Ý1RVHWYLVLWLQJKRXUVDQGIDPLO\LQYROYHPHQWZHOFRPHG Ý,QGLYLGXDOFDUHLVSURYLGHGE\ZHOOWUDLQHGDQGPRWLYDWHGVWDII Ý9DULHGDFWLYLW\SURJUDPPH Ý6KRUWVWD\DQGUHVSLWHFDUHDYDLODEOHE\DUUDQJHPHQW Ý'HOLFLRXVPHQXVDQGFDWHULQJIRUVSHFLDOGLHWV Ý9HU\DWWUDFWLYHIHHUDWHV Ý,QVSHFWLRQYLVLWVZHOFRPHGDWDQ\WLPH Advertisers are highlighted 68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Dorset

Christchurch care homes with nursing

A V O N R E A C H Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH Tel: 01425 272666 Advert outside back cover OP

AVON VIEW Loring Road, Christchurch, Dorset BH23 2GZ Tel: 01202 485170 D PD MH SI

BRAMBLEGATE 92 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RF Tel: 01425 276846 OP PD YA

HIGHCLIFFE NURSING HOME 5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS Tel: 01425 272093 Advert page 66 OP D PINEBEACH NURSING HOME 53 Southcliffe Road, Friars Cliff, HOMEFIELD GRANGE Christchurch, Dorset BH23 4EW Salisbury Road, Winkton, Christchurch BH23 7AR Tel: 01425 273122 OP Tel: 01202 238700 Advert page 68 OP D SILVERWAYS NURSING HOME NEWTOWN HOUSE Silver Way, Highcliffe-on-Sea, Waterford Road, Highcliffe, Christchurch, Dorset BH23 5JW Christchurch, Dorset BH23 4LJ Tel: 01425 272073 OP Tel: 01425 272919 Advert page 68 OP

Ferndown care homes

ABBEY ROSE FAIRLAWN Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG St Mary’s Road, Ferndown, Dorset BH22 9HB Tel: 01202 877764 OP D PD MH SI Tel: 01202 877277 Advert page 5 OP D PD SI YA

CHESTNUT LODGE FIVE GABLES CARE HOME 43 Glenwood Road, West Moors, Ferndown, 268 Station Road, West Moors, Dorset BH22 0EN Ferndown, Dorset BH22 0JF Tel: 01202 892116 OP Tel: 01202 875130 OP D PD SI

CLARENCE HOUSE FOXES MOON RESIDENTIAL HOME 6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF 40 Ringwood Road, St Ives, Ringwood, Tel: 01202 894359 OP Hampshire BH24 2NY Tel: 01425 474347 Advert page 36 OP D DENEWOOD HOUSE CARE HOME 12/14 Denewood Road, West Moors, GABLES, THE Ferndown, Dorset BH22 0LX 7 West Moors Road, Ferndown, Dorset BH22 9SA Tel: 01202 892008 OP Tel: 01202 855909 LDA

FDUHDYDLODEOH5HVSLWH 'HPHQWLDFDUHKRPHVZLWKQXUVLQJ A Waypoints home is more than a building where people with dementia live – it’s a way of life.

We passionately believe people living with dementia can lead active, creative and fulﬁ lling lives in a safe supportive environment where their needs are understood and met. Waypoints Upton is a 64-bed home with a Rowlands Pharmacy and Costa Coffee for the enjoyment of the wider community. Upton is our third home along the south coast. Our pioneering ﬁ rst home is in Verwood and our second home is in Plymouth, Devon. Call 01425 486760 or visit www.waypoints-care.co.uk

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very NURSING & RESIDENTIAL CARE HOME high standard of specialised care to people ACORN LODGE RESIDENTIAL CARE HOME living with dementia.

Web: www.oakdenecare.co.uk Email: [email protected] Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB Tel: 01202 813722

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Ferndown care homes continued

HOLMWOOD REST HOME SUMMERHILL RESIDENTIAL HOME 39 Chine Walk, West Parley, 46 Glenwood Road, West Moors, Ferndown, Ferndown, Dorset BH22 8PR Dorset BH22 0ER Tel: 01202 593662 OP Tel: 01202 870935 OP

MARCHFIELD HOUSE 434 Ringwood Road, Ferndown, Dorset BH22 9AY Tel: 01202 861845 OP D MH

Ferndown care homes with nursing

A M B E R W O O D H O U S E FERNDOWN NURSING HOME 418–424 Ringwood Road, Ferndown, 9 Dudsbury Crescent, Ferndown, Dorset BH22 9AX Dorset BH22 8JG Tel: 01202 851510 Advert outside back cover OP Tel: 01202 875909 OP

BROOK VIEW FERNHILL Riverside Road, West Moors, 122 Ringwood Road, Longham, Ferndown, Dorset BH22 0LQ Ferndown, Dorset BH22 9AW Tel: 01202 891333 Advert outside back cover OP Tel: 01202 651800 Advert outside back cover OP D

Verwood care homes

WOODPECKERS, THE 10 Albion Way, Verwood, Dorset BH31 7LR Tel: 01202 813708 LDA

Verwood care homes with nursing

W A Y P O I N T S V E R W O O D 42-44 Ringwood Road, Verwood, Dorset BH31 7AH Tel: 01202 812250 Advert page 70 OP D PD LDA MH SI

Wimborne care homes

CHASEBOROUGH HOUSE HIGHGROVE CARE HOME Village Hall Lane, Three Legged Cross, Stapehill Road, Stapehill, Wimborne, Dorset BH21 6SG Wimborne, Dorset BH21 7NF Tel: 01202 822908 Advert page 68 OP D PD Tel: 01202 875614 OP

Castle Farm Retirement Home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ T: 01258 857642 +LJKTXDOLW\FRPIRUWDEOHDFFRPPRGDWLRQ 3LFWXUHVTXHVHWWLQJ +LJKVWDQGDUGVRISHUVRQDOFDUH $ZDUGHGBeacon StatusXQGHUGold Standards Framework IRU(QGRI/LIH&DUH

Forest Hill House Nursing Home 5XVKDOO/DQH&RUIH0XOOHQ:LPERUQH%+57 T: 01202 631741 &KDUPLQJFRXQWU\PDQRUKRXVHVHWLQDFUHVRI JDUGHQVDQGZRRGODQGV $FDUHKRPHRIGLVWLQFWLRQ 1DWLRQDO$ZDUG)LQDOLVWIRU&DUHDQG'HVLJQ $ZDUGHGCommendation StatusXQGHUGold Standards Framework IRU(QGRI/LIH&DUH Larks Leas Retirement Home 0LOOGRZQ5RDG%ODQGIRUG)RUXP'RUVHW'7'( T: 01258 452777 0RVWO\HQVXLWHURRPVZLWKYLHZVRYHUORRNLQJWKHJURXQGV %HDXWLIXOO\ODQGVFDSHGJDUGHQ ([FHOOHQWUHSXWDWLRQ $ZDUGHGBeacon StatusXQGHUGold Standards Framework IRU(QGRI/LIH&DUH

Please ring any one of our Homes to request a brochure or to arrange a visit. Alternatively you can visit our website and download a PDF at: www.royalbay.co.uk

Part of the Prestigious Part of the Prestigious Royal Bay Care Homes Group Royal Bay Care Homes Ltd East Dorset

Wimborne care homes continued

LEWIS HOUSE STREETS MEADOW Higher Merley Lane, Corfe Mullen, Hanham Road, Wimborne, Dorset BH21 1AS Wimborne, Dorset BH21 3EG Tel: 01202 884620 OP D PD SI Tel: 01202 887255 PD LDA SI YA T H RUSSELL CHARITABLE TRUST MILE OAK REST HOME St Ives House, St Ives Wood, Ashley Heath, 2 The Acorns, Wimborne, Dorset BH21 2EW Ringwood, Hampshire BH24 2ED Tel: 01202 885225 OP Tel: 01425 473822 OP

OAKDENE NURSING & RESIDENTIAL CARE HOME TWO WELLS Ringwood Road, Three Legged Cross, Salisbury Street, Cranborne, Dorset BH21 5PU Wimborne, Dorset BH21 6RB Tel: 01725 517458 LDA Tel: 01202 813722 Advert page 70 OP D WATERLOO CARE HOME STONELEIGH HOUSE Ringwood Road, Three Legged Cross, 2 Rowlands Hill, Wimborne, Dorset BH21 1AN Wimborne, Dorset BH21 6RD Tel: 01202 884908 OP Tel: 01202 824807 OP D

Wimborne care homes with nursing

FOREST HILL HOUSE NURSING HOME WIMBORNE CARE HOME, THE Rushall Lane, Corfe Mullen, 179/181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 3RT Wimborne, Dorset BH21 2DJ Tel: 01202 631741 Advert page 72 OP Tel: 01202 877614 OP

OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB Tel: 01202 813722 Advert page 70 OP D

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Poole care homes

ALEXANDRA HOUSE DUNES, THE 88a Alexandra Road, Parkstone, 49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE Poole, Dorset BH14 9EW Tel: 01202 740237 PD LDA YA Tel: 01202 746640 Advert page 5 OP D ELIZABETH HOUSE AMBERWOOD Dolbery Road, Parkstone, Poole, Dorset BH12 4PX 6 St Osmunds Road, Poole, Dorset BH14 9JN Tel: 01202 744545 Advert page 5 OP D PD SI YA Tel: 01202 743390 LDA GRANGE, THE ANCHOR HOUSE 2 Mount Road, Parkstone, Poole, Dorset BH14 0QW 1 Evering Avenue, Parkstone, Poole, Tel: 01202 715914 PD YA Dorset BH12 4JF JOSHUA HOUSE Tel: 01202 735914 LDA 102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU ARANLAW HOUSE CARE HOME Tel: 01202 948431 PD LDA MH YA 26 Tower Road, Branksome Park, LAURELS AND PINE LODGE, THE Poole, Dorset BH13 6HZ 33-37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA Tel: 01202 763367 Advert inside front cover OP D MH Tel: 01202 743202 Advert page 74 OP D PD YA BEACH HOUSE LILLIPUT HOUSE 94 Alexandra Road, Poole, Dorset BH14 9EP 299 Sandbanks Road, Poole, Dorset BH14 8LH Tel: 01202 739930 LDA Tel: 01202 709245 OP YA

CANFORD CLIFFS REST HOME LONG CLOSE RETIREMENT HOME 2 Bessborough Road, Canford Cliffs, 23 Forest Road, Branksome Park, Poole, Poole, Dorset BH13 7JS Dorset BH13 6DQ Tel: 01202 700272 OP D MH Tel: 01202 765090 Advert page 76 OP

CHALGROVE CARE AND NURSING HOME MAIDMENT COURT 5-7 Westminster Road East, Branksome Park, 47 Parkstone Road, Poole, Dorset BH15 2NX Poole, Dorset BH13 6JF Tel: 01202 674423 OP Tel: 01202 767493 OP D MARLBOROUGH HOUSE NURSING HOME CORAL HOUSE 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, 15 Alder Hills, Poole, Dorset BH12 4AJ Dorset BH14 0ER Tel: 01202 710531 LDA Tel: 01202 747924 OP D

DELPH HOUSE CARE HOME MOORINGS, THE 40 Upper Golf Links Road, Broadstone, Dorset BH18 8BY 69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY Tel: 01202 692279 OP D PD SI YA Tel: 01202 734752 PD LDA YA

DORSET HOUSE PARK LODGE RESIDENTIAL CARE HOME Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL 18 Ridgeway, Broadstone, Dorset BH18 8EA Tel: 01202 672427 Advert page 5 OP D PD SI YA Tel: 01202 694232 OP

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The Links provides nursing care and support for elderly physically frail residents, and those coping with dementia.

Call us on 01202 974000 or come and visit us. A warm welcome awaits.

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T: 01202 694942 www.twocedarscarehome.co.uk

Two Cedars is a small residential home situated in the village of Broadstone, Dorset. At Two Cedars we have seventeen furnished, comfortable bedrooms, each is freshly decorated, clean, well-heated and ventilated. Accommodation and care are provided for Male and / or Female Residents aged 65 years and over. Each resident has their own en-suite room with lockable doors, 24 hour call system, TV and telephone access and is able to personalise it with their own belongings A spacious lounge, a communal dining room and a half acre of mature gardens are also available for residents. 81 Dunyeats Road, Broadstone, Dorset BH18 8AF

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens Long Close • First floor en-suite rooms leading to spacious paved balcony A Private Residence • 5 person passenger lift for Gracious • Experienced caring staff Retirement • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. Manager: Mrs Christine Barrow Tel: Bournemouth All enquiries welcomed with open invitation to 01202 - 765090 view. The Proprietor and Manager are always Keith London - Webb, 23 Forest Road, available to discuss your needs. Branksome Park, Poole, Dorset BH13 6DQ [email protected] www.longclosecare.co.uk

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too. Advertisers are highlighted 76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Poole

Poole care homes continued

PARK MANOR LTD STADDON LODGE 8 St Aldhelms Road, Poole, Dorset BH13 6BS 25 Nelson Road, Branksome, Poole, Tel: 01202 764071 OP Dorset BH12 1ER Tel: 01202 764269 OP PD YA PINEWOOD TOWER REST HOME 30 Tower Road, Branksome Park, TIDES, THE Poole, Dorset BH13 6HZ 136 Lower Blandford Road, Tel: 01202 762855 OP D MH Broadstone, Poole, Dorset BH18 8NZ Tel: 01202 604056 PD LDA YA SANDBOURNE HOUSE 1 Sandecotes Road, Parkstone, TWO CEDARS RESIDENTIAL CARE HOME Poole, Dorset BH14 8NT 81 Dunyeats Road, Broadstone, Poole, Tel: 01202 742284 LDA Dorset BH18 8AF SHERIDAN CARE HOME, THE Tel: 01202 694942 Advert page 76 OP 14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ WAVES, THE Tel: 01202 735674 Advert page 86 OP D PD YA 199 Churchill Road, Parkstone, Poole, SHORES, THE Dorset BH12 2JD 46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ Tel: 01202 734857 LDA Tel: 01202 730653 PD LDA YA WESSEX LODGE RETIREMENT HOME SOUTHMEAD REST HOME 16 Munster Road, Lower Parkstone, 159 York Road, Broadstone, Poole, Dorset BH18 8ES Poole, Dorset BH14 9PU Tel: 01202 694726 OP Tel: 01202 738234 OP D PD SI YA

ST CECILIA CARE WEST VIEW SHORT TERM BREAK SERVICE 29 Nelson Road, Poole, Dorset BH12 1ES 1 West View Road, Poole, Dorset BH15 2AZ Tel: 01202 767383 Advert page 76 OP D Tel: 01202 744092 PD LDA SI

Poole Harbour

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 77 (MYLZOHWWYVHJO [VJHYPUN A(UL^Z[`SLVMJHYLOVTLOHZQ\Z[VWLULKPU7VVSL0[PZ[OL new style of care home has just opened in Poole. It is the to[V[OL9HPS^H`;H]LYUMVYHNHTLVMJHYKZHUKHWSV\NOTHU»Z the Railway Tavern for a game of cards and a ploughman’s creationJYLH[PVUVM:HYHO1LZZ\WÔV^P[OOLYWHYLU[ZOHZVWLYH[LK of Sarah Jessup, who, with her parents, has operated lunchS\UJOVYWLYOHWZIHRLZVTLZJVULZPU[OLYLZPKLU[»ZRP[JOLU or perhaps bake some scones in the resident’s kitchen. Burwood)\Y^VVK5\YZPUN/VTLPU)YVHKZ[VULMVYV]LY`LHYZ Nursing Home in Broadstone for over 30 years. Dining+PUPUNPZHSZVHUPTWVY[HU[KHPS`VJJHZPVU;YHKP[PVUHSS` is also an important daily occasion. Traditionally The;OLUL^JVUJLW[HJJVTTVKH[LZYLZPKLU[Z^P[O]HY`PUN new concept accommodates residents with varying lunchS\UJOH[HJHYLOVTLHYYP]LZPU[OLKPUPUNYVVTVUH[YVSSL` at a care home arrives in the dining room on a trolley. degreesKLNYLLZVMU\YZPUNJHYLPUJS\KPUNKLTLU[PHHUK[OLKLZPNU of nursing care and the design incorporates these Where>OLYLOHZP[JVTLMYVTÔVJVVRLKP[ÔH[PZP[&([@HMÅL has it come from, who cooked it, what is it? At Yaffle needsPUJVYWVYH[LZ[OLZLULLKZUV[VUS`MYVTHTLKPJHSHUNSLI\[ not only from a medical angle, but also from an the[OLVWLUWSHUKPUPUNYVVTTLHUZ[OH[YLZPKLU[ZJHUZLL[OLPY open plan dining room means that residents can see their environmentalHSZVMYVTHULU]PYVUTLU[HSWLYZWLJ[P]L0[PZHSZVPTWVY[HU[ perspective. It is also important that the home foodMVVKILPUNWYLWHYLKJVVRLKHUKZLY]LKHUKJHUHSZVSL[[OL being prepared, cooked and served and can also let the does[OH[[OLOVTLKVLZUV[MLLSSPRLHUPUZ[P[\[PVUVYOVZWP[HSZV not feel like an institution or hospital, so the home chefJOLMRUV^ÔH[[OL`WYLMLYHUKOV^[OL`SPRLP[JVVRLK know what they prefer and how they like it cooked. only[OLOVTLVUSÒHZYVVTZ^P[OSV[ZVMJVTT\UHSZWHJL"P[ has 42 rooms with lots of communal space; it can be The;OLHIPSP[`[VLUQV`[OL^PSKSPMLHUKZL[[PUNVM[OLULÔVTL ability to enjoy the wildlife and setting of the new home describedJHUILKLZJYPILKHZHIV\[PX\LJHYLOVTL as a boutique care home. isPZHSZVHUPTWVY[HU[MLH[\YL[OH[OHZILLUPUJVYWVYH[LK also an important feature that has been incorporated When>OLU`V\YMHTPS`TLTILYVYMYPLUKTV]LZ[VHJHYLOVTL your family member or friend moves to a care home inPU[V[OLKLZPNU3HYNLV\[KVVY[LYYHJLZHSSV^ZV\[OLYS` to the design. Large outdoor terraces allow southerly they[OLÙLLK[VTHPU[HPUHZLUZLVMPUKLWLUKLUJL;OH[TLHUZ need to maintain a sense of independence. That means views]PL^ZV]LY@HMÅL/PSS[V^HYKZ[OL7\YILJRZ(SSILKYVVTZ over Yaffle Hill towards the Purbecks. All bedrooms choosingJOVVZPUN[VKVÔH[[OL`^V\SKSPRL[VKVHUKÔLYL[VNV to do what they would like to do and where to go areHYLH[[YHJ[P]LS`M\YUPZOLK^P[OTVKLYUJVTMVY[ZZ\JOHZHU attractively furnished with modern comforts such as an andHUKH[@HMÅL[OPZPZWVZZPISL^P[OV\[SLH]PUN[OLJVTMVY[HUK at Yaffle this is possible without leaving the comfort and ensuiteLUZ\P[L^L[YVVT[LSL]PZPVU^P[OPU[LYUL[HJJLZZLSLJ[YPJ wetroom, television with internet access, electric safetyZHML[`VM[OLOVTL/V^L]LYZOV\SKHYLZPKLU[JOVVZL[V of the home. However, should a resident choose to profilingWYVÄSPUNILKHUKJLPSPUNOVPZ[Z[VMHJPSP[H[L[OLZHMLHUK bed and ceiling hoists to facilitate the safe and spendZWLUK[OLHM[LYUVVUPU[OLPYYVVT[OLU[OLYLPZ[OLILULÄ[ the afternoon in their room, then there is the benefit comfortableJVTMVY[HISLTV]LTLU[VMSLZZTVIPSLYLZPKLU[Z movement of less mobile residents. ofVMLUQV`PUN[OL]PL^ZVM[OLSV]LS`^VVKLKZ\YYV\UKPUNZ enjoying the views of the lovely wooded surroundings We>LZOHSSILWSLHZLK[VZOV^`V\HYV\UKV\YULÔVTLZV shall be pleased to show you around our new home so facilitatedMHJPSP[H[LKI`[OLWYP]H[LIHSJVUPLZHUKWH[PVZ by the private balconies and patios. dropKYVWPUHU`[PTL in anytime. An(UPTWVY[HU[HZWLJ[PZZ[PT\SH[PVU]HYPL[`HUKP[OHZ[VIL important aspect is stimulation, variety and it has to be enjoyableLUQV`HISLHUKM\U@V\JHUJOVVZL[VNV^P[O`V\YMHTPS` and fun. You can choose to go with your family

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45 Poole

Poole care homes with nursing

ALDBURY, THE CANFORD CHASE 672–674 Ringwood Road, Parkstone, 40 Western Road, Branksome Park, Poole, Dorset BH12 4NA Poole, Dorset BH13 6EU Tel: 01202 746752 Advert outside back cover D Tel: 01202 766182 Advert outside back cover OP

ASHLEY COURT CARE HOME CHALGROVE CARE AND NURSING HOME 6-10 St Peter’s Road, Poole, Dorset BH14 0PA 5-7 Westminster Road East, Branksome Park, Tel: 01202 715902 Advert page 80 OP D YA Poole, Dorset BH13 6JF Tel: 01202 767493 OP D AVALON NURSING HOME DELPH HOUSE CARE HOME 14 Pinewood Road, Branksome Park, Poole, 40 Upper Golf Links Road, Broadstone, Dorset BH13 6JS Poole, Dorset BH18 8BY Tel: 01202 761119 OP PD SI Tel: 01202 692279 OP D AVONWOOD MANOR HILLSDON NURSING HOME 31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES 37 Springfield Road, Lower Parkstone, Tel: 01202 763183 OP D Poole, Dorset BH14 0LG BIRDS HILL NURSING HOME Tel: 01202 742753 OP 25 Birds Hill Road, Poole, Dorset BH15 2QJ KINGLAND HOUSE NURSING Tel: 01202 671111 Advert page 40 OP D PD MH AND RESIDENTIAL HOME BRANKSOME PARK CARE CENTRE, THE Kingland Road, Poole, Dorset BH15 1TP 17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY Tel: 01202 675411 OP D PD Tel: 01202 761449 OP LINKS, THE BURWOOD NURSING HOME 1 Golf Links Road, Broadstone, 100 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AL Dorset BH18 8BE Tel: 01202 693224 Advert page 78 OP D PD SI Tel: 01202 974000 Advert page 76 OP D

Poole care homes with nursing continued

MAGNA CARE CENTRE REGENCY MANOR CARE HOME Arrowsmith Road, Canford Magna, 16-17 Blair Avenue, Parkstone, Poole, Dorset BH14 0DA Wimborne, Dorset BH21 3BQ Tel: 01202 715760 Advert inside front cover OP D MH Tel: 01202 601831 OP SANDRINGHAM HOUSE MARLBOROUGH HOUSE 26 Sandringham Road, Poole, Dorset BH14 8TH NURSING HOME Tel: 01202 744409 Advert below OP D PD MH SI 91/93 Bournemouth Road, Poole, Dorset BH14 0ER WAYPOINTS UPTON Tel: 01202 747924 OP D PD SI 1 Dorchester Road, Upton, Poole, Dorset BH16 5NJ Tel: 01202 620020 Advert page 70 OP D PD LDA MH SI ORMONDE NURSING HOME 12 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS Tel: 01202 760838 OP D PD MH SI YA

POTTERIES, THE 187 York Road, Broadstone, Dorset BH18 8ES Tel: 0333 321 0929 Advert page 52 OP D PD LDA MH YA

Sandringham House

• Warm & homely 24hr caring service • Specialist nursing care including EMI care, Alzheimer’s and other dementia related illnesses • Close to shops and public transport

26 Sandringham Road, Poole, Dorset BH14 8TH Tel: 01202 744409 Admin: 07702 011523 Email: [email protected]

Ashley Court a modern purpose built Adamscourt Care Home, providing 24 hour nursing and 7 Talbot Avenue • Talbot Woods Bournemouth BH3 7HP dementia care in a warm and friendly environment Adamscourt is an independent residential care home offering specialised care to people living with dementia. Promoting independence and choice for all of its residents and offering an array of regular activities to suit individual taste. A home Ashley 6-10 St Peters Road • Poole of distinction offering top quality person-centered care. Surrounded by Dorset • BH14 OPA beautiful, landscaped accessible gardens. Situated in Talbot Woods, in a Court t: 01202 715 902 tree-lined avenue, within walking distance of local amenities. CARE HOME [email protected] POOLE www.lifestylecare.co.uk Tel: 01202 529855 • Email: [email protected]

Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bournemouth

Bournemouth care homes

A B B O T S F O R D BEAUFORT VIEW 7 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB 1 Beaufort Road, Southbourne, Bournemouth, Tel: 01202 428156 LDA Dorset BH6 5AJ Tel: 01202 418877 PD LDA SI YA ACORN LODGE 12 Grand Avenue, Southbourne, BEECHEY HOUSE Bournemouth, Dorset BH6 3SY 14 Beechey Road, Bournemouth, Tel: 01202 426085 LDA Dorset BH8 8LL Tel: 01202 290479 OP D MH ACORN LUXURY CARE LTD 76 Wimborne Road, Bournemouth, Dorset BH3 7AS BEECHWOOD HOUSE REST HOME Tel: 01202 515713 OP D MH 3 Beechey Road, Bournemouth, Dorset BH8 8LJ Tel: 01202 551305 OP ADAMSCOURT RESIDENTIAL CARE HOME 7 Talbot Avenue, Talbot Woods, BLENHEIM CARE HOME Bournemouth, Dorset BH3 7HP 17 Dunbar Road, Talbot Woods, Tel: 01202 529855 Advert page 80 OP D Bournemouth, Dorset BH3 7AZ Tel: 01202 557090 OP D ALEXANDRA CENTRE FOR PHYSICAL DISABILITY & SENSORY IMPAIRMENT BLUE ROOF BUNGALOW CARE HOME 23 Howard Road, Queens Park, Mill Road North, Throop, Bournemouth, Dorset BH8 0DW Bournemouth, Dorset BH8 9EA Tel: 01202 529508 LDA Tel: 01202 528420 PD SI YA BROADWATERS ALLINGTON HOUSE 55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA 46 Dean Park Road, Bournemouth, Dorset BH1 1QA Tel: 01202 423709 OP D PD MH SI YA Tel: 01202 551254 YA AD CAMBIAN NIGHTINGALE APPLE HOUSE 46-48 Stourcliffe Avenue, Southbourne, 186 Seafield Road, Bournemouth, Dorset BH6 5LJ Bournemouth, Dorset BH6 3PX Tel: 01202 485597 LDA Tel: 01202 419537 LDA

APRIL COURT CASTLE DENE 186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS Throop Road, Bournemouth, Dorset BH8 0DB Tel: 01202 576110 LDA YA Tel: 01202 397929 Advert page 5 OP D PD SI YA

ASHWOOD CHALFONT CARE HOME 12 Dudley Road, Northbourne, 6 Southern Road, Bournemouth, Dorset BH6 3SR Bournemouth, Dorset BH10 6BS Tel: 01202 420957 OP D Tel: 01202 770242 LDA CHERRY TREE LODGE AUCKLAND REST HOME 100 Wick Lane, Southbourne, 2 Ken Road, Southbourne, Bournemouth, Dorset BH6 3ET Bournemouth, Dorset BH6 4LB Tel: 01202 427166 OP D Tel: 01202 429326 OP

A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: [email protected]

Tel: 01202 526 925

Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairmentFor more YA information Younger adults and AD latest People whonews misuse visit drugs our andwebsite alcohol at www.evergreenscarehome.co.ukAdvertisers are highlighted Bournemouth

Bournemouth care homes continued

CHIMERA REST HOME EVERGREENS, THE 21 Alum Chine Road, Westbourne, 2 Berkeley Road, Talbot Woods, Bournemouth, Dorset BH4 8DT Bournemouth, Dorset BH3 7JJ Tel: 01202 767144 OP Tel: 01202 526925 Advert page 82 OP YA

CLIFTON HOUSE CARE HOME FAIR HAVEN 1 Grantley Road, Boscombe, Bournemouth, 23 Knyveton Road, Bournemouth, Dorset BH5 1HW Dorset BH1 3QQ Tel: 01202 393385 MH Tel: 01202 553503 OP D PD

CLIFTON LODGE FAIRWAYS RESIDENTIAL CARE HOME 16-18 Clifton Road, Southbourne, 18 Wharncliffe Road, Boscombe, Bournemouth, Dorset BH6 3PA Bournemouth, Dorset BH5 1AH Tel: 01202 428598 OP Tel: 01202 395435 OP

COLINDALE CARE HOME FEARNES, THE 1 Richmond Park Avenue, Bournemouth, Dorset BH8 9DL 26 Knyveton Road, Bournemouth, Dorset BH1 3QR Tel: 01202 514733 OP D MH YA Tel: 01202 296906 Advert page 5 OP D PD SI YA

CONISTON LODGE CARE HOME FLORENCE LODGE 43 Beaufort Road, Southbourne, 23/25 Florence Road, Boscombe, Bournemouth, Dorset BH6 5AS Bournemouth, Dorset BH5 1HJ Tel: 01202 421492 OP Tel: 01202 397094 OP

CORNERWAYS GLAMIS AVENUE 20 Braidley Road, Bournemouth, Dorset BH2 6JX 9 Glamis Avenue, Bournemouth, Dorset BH10 6DW Tel: 01202 552536 YA AD Tel: 01202 575100 OP PD MH SI YA

CRESCENT CARE HOME WITH NURSING, THE GLENHURST MANOR 27-29 Meyrick Park Crescent, 44a West Cliff Road, Bournemouth, Bournemouth, Dorset BH3 7AG Dorset BH4 8BB Tel: 01202 553660 OP PD YA Tel: 01202 761175 Advert page 84 OP

CROSBY LODGE RESIDENTIAL CARE HOME HANNAH LEVY HOUSE TRUST 2/2a Fitzharris Avenue, Charminster, 15 Poole Road, Bournemouth, Dorset BH2 5QR Bournemouth, Dorset BH9 1BZ Tel: 01202 765361 OP Tel: 01202 517186 OP D MH AD HARLEITH DALVEY HOUSE 42 Grand Avenue, Southbourne, 35 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3TA Bournemouth, Dorset BH6 3DD Tel: 01202 426544 LDA Tel: 01202 423050 OP HELENE LODGE ELMS, THE 115 Talbot Road, Bournemouth, 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU Dorset BH9 2JE Tel: 01202 431886 LDA Tel: 01202 389901 LDA YA

Call 01202 761175 [email protected] Exceptional Car e, Stunn ing Surr ou ndings

Situated on the West Cliff in Bournemouth, our 33 en-suite bedroomed home offers a warm, welcoming and family atmosphere. We have a team of trained and dedicated staff that bring compassion and experience to every aspect of their work, providing high quality, professional, person centred care. We put our residents at the heart of everything we do.

LUXURY SENIOR LIVING WWW.GLENHURSTMANOR.CO.UK

For more information or to request a brochure

Call 01258 857378 [email protected] Dedicate d to Car e

Secluded within private grounds in the picturesque village of Spetisbury, near Blandford, we offer outstanding quality care tailored to meet individual needs. There will always be someone on hand to listen and talk with. Every day at Spetisbury is different; take part in a wide range of activities or just enjoy the extensive wooded grounds leading down to the river.

LUXURY SENIOR LIVING WWW.SPETISBURYMANOR.CO.UK Bournemouth

Bournemouth care homes continued

HIGHFIELD MANOR CARE HOME LOWTHER ROAD, 35 44 Branksome Wood Road, Charminster, Bournemouth, Dorset BH8 8NG Bournemouth, Dorset BH4 9LA Tel: 01202 391610 LDA YA Tel: 01202 769429 Advert page 86 OP D MH LYNDALE HIGHVIEW RESIDENTIAL HOME 2 Alumdale Road, Westbourne, 42/44 Foxholes Road, Southbourne, Bournemouth, Dorset BH4 8HX Bournemouth, Dorset BH6 3AT Tel: 01202 764425 MH Tel: 01202 428799 OP D MH MAGNA ROAD IVY LODGE 109 Magna Road, Bournemouth, Dorset BH11 9NE 212a Howeth Road, Ensbury Park, Tel: 01202 582448 OP PD LDA SI Bournemouth, Dorset BH10 5NZ Tel: 01202 593593 LDA MARION HOUSE 40 The Avenue, Moordown, Bournemouth, JAMES BURNS HOUSE Dorset BH9 2UW Greenways Avenue, Bournemouth, Dorset BH8 0AS Tel: 01202 522110 LDA YA Tel: 01202 523182 PD YA MILTON GRANGE KINGS HOUSE CARE HOME 9 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP 1 Earle Road, Westbourne, Tel: 01202 554351 D Bournemouth, Dorset BH4 8JQ Tel: 01202 764455 MH MILTON LODGE RESIDENTIAL CARE HOME 32 Milton Road, Charminster, Bournemouth, KINGS PARK ROAD, 18 Dorset BH8 8LP Boscombe, Bournemouth, Dorset BH7 7AE Tel: 01202 556873 OP D Tel: 01202 729911 LDA MILTON ROAD, 30 KNYVETON HALL REST HOME 34 Knyveton Road, Bournemouth, Dorset BH1 3QR Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 557671 OP Tel: 01202 554212 LDA

LARKINS NEW HORIZON CENTRE LTD – EILAT 14 Campbell Road, Bournemouth, 106 Lowther Road, Charminster, Dorset BH1 4EP Bournemouth, Dorset BH8 8NS Tel: 01202 392241 AD Tel: 01202 290305 PD MH YA

LIAM HOUSE NIGHTINGALES RESIDENTIAL HOME 13 Spencer Road, Bournemouth, 24 Foxholes Road, Southbourne, Dorset BH1 3TE Bournemouth, Dorset BH6 3AT Tel: 01202 294148 OP LDA SI Tel: 01202 429515 OP D MH

LINKFIELD COURT LTD OVERCLIFF HOUSE 19 Knyveton Road, East Cliff, Bournemouth, 2 Cellars Farm Road, Southbourne, Dorset BH1 3QG Bournemouth, Dorset BH6 4DL Tel: 01202 558301 OP D PD YA Tel: 01202 424929 OP D MH

Specialists in Dementia Care Located in the beautiful Dorset seaside town of Poole, the Sheridan specialises in SURYLGLQJ&DUHWRUHVLGHQWVVXIIHULQJIURP$O]KHLPHU·VDQG'HPHQWLDDORQJZLWKUHVLGHQWV in short stay respite care. Support is given not only to residents but also to their relatives and friends when needed. &RQWDFWWKH0DQDJHUIRUIXUWKHULQIRUPDWLRQ 01202 735674 www.thesheridancarehome.co.uk [email protected]

44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA

/RFDWHGLQWKHEHDXWLIXO'RUVHWVHDVLGHWRZQRI%RXUQHPRXWK7KH+LJKÀHOG0DQRU VSHFLDOLVHVLQSURYLGLQJ&DUHWRUHVLGHQWVVXIIHULQJIURP$O]KHLPHU·VDQG'HPHQWLD along with residents in short stay respite care.

Excellent fresh home cooking Secure landscaped gardens Close to beach & town centre &RQWDFWWKH0DQDJHUIRUIXUWKHULQIRUPDWLRQ 01202 769429 ZZZKLJKÀHOGPDQRUFRXN LQIR#KLJKÀHOGPDQRUFRXN OPENING AUTUMN 2015 In the heart of Westbourne our new and beautifully ﬁnished 68 bed luxury home, offers the very best service for those requiring residential, nursing and dementia care. Our dedicated & caring staff team offer person centred care in beautiful surroundings for residents who require permanent or respite care. Find If you require further information about The Lindsay or our Broadstoneroadstone home us The Links please do not hesitate to contact us. Either pop in toto The Links, at the call us, or email us at any time, we are always available ttoo helphelp.. corner of 1 Golf Links Road, Broadstone, Dorset, BH18H18 8BE Lindsay Road T: 01202 974000 as you enter [email protected] Westbourne Quality Care in Quality Surroundings

Call or email today for further details. At our family run home in Queens Park, Bournemouth, we take excellent care of Tel: 01202 511179 the older retired lady or gentleman Email: [email protected] wanting freedom from the burdens of Website: www.richmondwood.co.uk running their own home. Advertisers are highlighted 86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bournemouth

Bournemouth care homes continued

PIERS, THE RICHMONDWOOD RESIDENTIAL 166 Columbia Road, Ensbury Park, CARE HOME Bournemouth, Dorset BH10 4DT 19 Richmond Park Avenue, Queens Park, Tel: 01202 520937 PD LDA YA Bournemouth, Dorset BH8 9DL Tel: 01202 511179 Advert page 86 OP PINEHAVEN 23 Parkwood Road, Boscombe, RISEBOROUGH CARE HOME, THE Bournemouth, Dorset BH5 2BS 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 427941 LDA Tel: 01202 318567 OP

PINEHURST REST HOME RIVERVIEW CARE HOME 4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD Throop Road, Bournemouth, Dorset BH8 0DQ Tel: 01202 418744 OP Tel: 01202 516411 LDA

PINES CARE HOME, THE SEABOURNE HOUSE CARE HOME 39 Portchester Road, Charminster, 1 Clifton Road, Southborne, Bournemouth BH6 3NZ Bournemouth, Dorset BH8 8JU Tel: 01202 428132 Advert inside front cover OP D Tel: 01202 555048 D LDA SEACLIFF CARE HOME PORTELET HOUSE CARE HOME 9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF 22 Grand Avenue, Southbourne, Tel: 01202 396100 OP D Bournemouth, Dorset BH6 3SY SEASTROLE OP D MH Tel: 01202 422005 12 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 392241 AD PORTELET LODGE CARE HOME 42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD SHALDEN GRANGE Tel: 01202 398982 OP D MH 1/3 Watkin Road, Boscombe, Bournemouth, Dorset BH5 1HP Tel: 01202 301918 OP PRIMROSE LODGE 42 St Catherine’s Road, Southbourne, SOUTHWOOD AVENUE, 14 Bournemouth, Dorset BH6 4AD Southbourne, Bournemouth, Dorset BH6 3QA Tel: 01202 429514 OP Tel: 01202 436140 LDA

REDCROFT 255 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3BD Tel: 01202 485597 LDA

RESIDE AT SOUTHWOOD 36/40 Southwood Avenue, Southbourne, Bournemouth, Dorset BH6 3QB Tel: 01202 422213 OP D

RETIRED NURSES NATIONAL HOME Riverside Avenue, Bournemouth, Dorset BH7 7EE Tel: 01202 396418 OP Bournemouth Town Hall

Bournemouth care homes continued

ST ALBANS HOUSE SUNRISE OF SOUTHBOURNE 59/61 St Albans Avenue, 42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH8 9EG Bournemouth, Dorset BH6 3DS Tel: 01202 397817 OP Tel: 01202 375323 Advert page 38 OP D

ST ANNE’S COURT TALBOT MANOR 16a St Anthony’s Road, Meyrick Park, 57 Talbot Manor, Bournemouth, Bournemouth, Dorset BH2 6PD Dorset BH3 7HT Tel: 01202 551208 OP Tel: 01202 512918 PD LDA YA

ST BRIDGET’S CARE CENTRE TALBOT VIEW 14 East Avenue, Talbot Woods, Bournemouth, 66 Ensbury Avenue, Ensbury Park, Dorset BH3 7BY Bournemouth, Dorset BH10 4HG Tel: 01202 291347 OP PD SI Tel: 01202 537571 Advert page 5 OP D PD SI YA

ST BRIDGET’S RESIDENTIAL HOME TALBOT WOODS LODGE 42 Stirling Road, Bournemouth, 64 Wimborne Road, Bournemouth, Dorset BH3 7AR Dorset BH3 7JH Tel: 01202 293390 PD LDA SI Tel: 01202 515969 OP PD SI TEMPLEMAN HOUSE STRATFIELD LODGE RESIDENTIAL HOME Leedam Road, Bournemouth, Dorset BH10 6HP 63 Wellington Road, Bournemouth, Tel: 01202 537812 Advert page 5 OP D PD SI YA Dorset BH8 8JL Tel: 01202 553596 OP D PD LDA SI YA VENTANA HOMES LTD 33 Florence Road, Boscombe, SUMMERHAYES RESIDENTIAL HOME Bournemouth, Dorset BH5 1HJ 1700 Wimborne Road, Bearcross, Tel: 01202 390209 PD LDA Bournemouth, Dorset BH11 9AN Tel: 01202 574330 Advert below OP VERONA AVENUE 45 Verona Avenue, Bournemouth, SUNNINGDALES CARE HOME Dorset BH6 3JW 75 Southbourne Overcliff Drive, Southbourne, Tel: 01202 200910 PD LDA SI YA Bournemouth, Dorset BH6 3NN Tel: 01202 426745 OP D WHITE HOUSE, THE 4 Walpole Road, Bournemouth, Dorset BH1 4EZ

Summerhayes is a privately owned residential Tel: 01202 399471 LDA home situated in Bearcross, Bournemouth that has been under the same ownership since WHITE LODGE & ST HELEN’S 1987. We provide 24 hour continuous care for permanent residency and respite care and 15/17 Boscombe Spa Road, can accommodate up to twenty one elderly Bournemouth, Dorset BH5 1AR residents. We strive to maintain a homely atmosphere at Summerhayes and we are Tel: 01202 395822 OP happy to accommodate residents’ own furniture and pictures. WILLOWBEECH LTD Summerhayes is situated on the Wimborne 7HO Road close to the bus routes and amenities in 33 Ophir Road, Bournemouth, ZZZVXPPHUKD\HVUHVWKRPHFRXN the Kinson area. Summerhayes is registered Dorset BH8 8LT with the Care Quality Commission (CQC). 1700 Wimborne Road, B’mouth BH11 9AN Tel: 01202 200910 LDA YA

Service O P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 88 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bournemouth

Bournemouth care homes with nursing

A V O N C L I F F NORLINGTON NURSING HOME 50–52 Christchurch Road, 19 Stourwood Avenue, Southbourne, Bournemouth, Dorset BH1 3PE Bournemouth BH6 3PW Tel: 01202 789998 Advert outside back cover OP Tel: 01202 422064 OP

BRACKEN LODGE CARE HOME QUEENSMOUNT NURSING 5 Bracken Road, Southbourne, AND RESIDENTIAL HOME Bournemouth, Dorset BH6 3TB 18 Queens Park West Drive, Tel: 01202 428777 OP D PD SI Bournemouth, Dorset BH8 9DA Tel: 01202 912818 Advert page 58 OP CHINE BREEZE COURT 73 Alumhurst Road, Westbourne, RISEBOROUGH CARE HOME, THE Bournemouth, Dorset BH4 8HP 11-13 Branksome Wood Road, Tel: 01202 761307 OP Bournemouth, Dorset BH2 6BT Tel: 01202 318567 OP CRESCENT CARE HOME WITH NURSING, THE 27/29 Meyrick Park Crescent, SHELLEY PARK Bournemouth, Dorset BH3 7AG 32 Florence Road, Boscombe, Tel: 01202 553660 OP PD YA Bournemouth, Dorset BH5 1HQ Tel: 01202 396933 PD YA DRUMCONNER CARE HOME 20 Poole Road, Bournemouth, Dorset BH4 9DR ST ANNE’S PRIVATE NURSING HOME Tel: 01202 761420 OP PD 21-23 Wayside Road, Southbourne, FARWAY GRANGE CARE HOME Bournemouth, Dorset BH6 3ES OP D PD 31/33 Howard Road, Queens Park, Tel: 01202 425642 Bournemouth, Dorset BH8 9EA SUNRISE OF WESTBOURNE Tel: 01202 511399 OP PD 16-18 Poole Road, Westbourne, KELSO NURSING HOME Bournemouth, Dorset BH4 9DR 10 Clifton Road, Southbourne, Tel: 01202 912304 Advert page 38 OP D Bournemouth, Dorset BH6 3PA WALLFIELD Tel: 01202 432655 OP 29 Castlemain Avenue, Southbourne, MERSTONE HALL Bournemouth, Dorset BH6 5EJ 20/22 Florence Road, Boscombe, Tel: 01202 428048 LDA Bournemouth, Dorset BH5 1HF WINDSOR COURT NURSING HOME Tel: 01202 309813 OP D PD 34 Bodorgan Road, Bournemouth, MUSCLIFF NURSING HOME Dorset BH2 6NJ 5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE Tel: 01202 554637 OP D Tel: 01202 516999 OP D PD SI YA ZETLAND COURT NIGHTINGALE NURSING HOME 128 Alumhurst Road, Westbourne, 2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA Bournemouth, Dorset BH4 8HU Tel: 01202 520120 OP D PD SI Tel: 01202 769169 OP D

24 Hour Home Care Services Ltd 23 Amberwood 75 Blenheim Care Home 81 24 Seven Home Help Ltd 23 Amberwood House 71 Blue Roof Bungalow Care Home 81 Anchor House 75 Bluebird Care (Bournemouth) 29 A Angel Carers (UK) Ltd 23 Bluebird Care (Ferndown) 23 AA-I-Care 23 Anglebury Court 66 Bluebird Care (Poole) 27 Abbey Rose 69 Apex Care Blandford 23 Bluebird Care (Weymouth and Abbey View 59 Apex Care Dorchester 23 West Dorset) 23 Abbotsford 81 Apple House 81 Borough of Poole - Supported Living Service 28 Abia Care Solutions 29 April Court 81 Bosworth Care Home 59 Abicare Services Ltd 27 AQS Homecare Dorset 29 Bracken Lodge Care Home 89 Absolute Care - Grove House 29 Aranlaw House Care Home 75 Bramblegate 69 Acorn Lodge 81 Ashley Court Care Home 79 Acorn Luxury Care Ltd 81 Bramley Homecare Ltd 23 Ashwood 81 Adamscourt Residential Branksome Park Care Centre, The 79 Aspect Domiciliary Care Ltd 29 Care Home 81 Broadwaters 81 Aspire Support 27 Adriel Care Limited 27 Broadwindsor House 55 Aster Living - Link House 27 Advanced Housing and Brook House Residential Auckland Rest Home 81 Support Ltd 23 Care Home 67 Autism Wessex - Community Agape Care Solutions 27 Brook View 71 Support Service West 23 Age UK Bournemouth 29 Burwood Nursing Home 79 Agincare Live-In Care Services 23 Avalon Nursing Home 79 Buxton House 59 Agincare UK Limited 23 Avenue House 56 Bymead House 55 Blandford 23 Avon Cliff 89 Bridport 23 Avon Lea Nursing Home Ltd 61 Christchurch 23 Avon Lee Lodge 67 C Dorchester 23 Cambian Nightingale 81 Avon Reach 69 Ferndown 23 Candlelight Homecare Services Avon View 69 Poole 27 Wimborne Area Office 23 Avondene Care Home 67 Weymouth 23 Candlelight Homecare Agincourt Care Home 59 Avonwood Manor 79 Sherborne Area Office 23 Aldbury, The 79 Avonwood Manor Home Canford Chase 79 Care Angels 27 Alexandra Centre for Physical Canford Cliffs Rest Home 75 Disability & Sensory Impairment 81 Care Division, The (Dorchester) 23 Alexandra House 75 B Care Division, The (Poole) 28 All About Care 23 Barnes Lane, 13-15 55 Care Dynamics Ltd 28 All Time Care Ltd 23 BCHA Personal Care 29 Care Purbeck 23 Allied Healthcare 29 Beach House 75 Care South Home Care Services Allington House 81 Beaufort View 81 (Bournemouth) 29 Altogether Care – Care at Home 23 Beechey House 81 Care South Home Care Services Beaminster/Bridport 23 Beechwood House Rest Home 81 (East Dorset) 25 Bournemouth 29 Belle Rose Nursing Home Ltd 57 Sturminster Newton 23 Care UK Specialist Care at Birch Way, 23 56 Wareham 23 Home Service DCA 28 West Moors 23 Birds Hill Nursing Home 79 Caremark New Forest 25 Weymouth 23 Blandford Grange Care Home 63 Caremark Poole & East Dorset 29

90 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

CareService24 29 Fairhope 28 Carewatch (Wessex) 25 D Fairlawn 69 Daley Home Care 25 Carewatch (West Dorset) 28 Fairways Residential Care Home 83 Dalvey House 83 Castle Dene 81 Family Support Care 25 Dana Care 28 Castle Farm Care Home 66 Danmor Lodge 59 Farway Grange Care Home 89 Castle Hill House 65 Delph House Care Home 75, 79 Faulkner House 25 Castle View 57 Denewood House Care Home 69 Fearnes, The 83 Castleman House 63 Dick O’th Banks Road, 5 56 Ferndown Nursing Home 71 Cedars Nursing Home, The 65 Diverse Abilities Plus Ltd – Fernhill 71 Cerne Abbas 57 Supported Living 28 Five Gables Care Home 69 Chalfont Care Home 81 Dorset Blue Care Ltd 25 Florence Lodge 83 Chalgrove Care and Dorset C.C. Community Forest Hill House Nursing Home 75, 79 Support Services 25 Nursing Home 73 Chaseborough House 71 Dorset Care at Home Service 28 Foresters 61 Cherry Tree Lodge 81 Dorset Domiciliary Care Agency 25 Foxes Moon Residential Home 69 Chestnut House Nursing Home 57 Dorset House 75 Friars Close, 11 56 Chestnut Lodge 69 Dorset Learning Disability Service 56 Friary House 61 Chestnuts Residential Home 59 Dorset Learning Disability Services Cheverels Care Home - Domiciliary Care 25 with Nursing 57 Drayton House Residential G Gables, The 69 Chimera Rest Home 83 Care Home 55 Gainsborough Care Home 66 Chine Breeze Court 89 Drumconner Care Home 89 Garden House 59 Christchurch Care 25 Dunes, The 75 Gillingham Grange 65 Clarence House 69 Glamis Avenue 83 Clarondene Residential Care Home 58 E Glencairn House Clifftop Care Home 66 Eastbury House 59 Residential Home 56 Clifton House Care Home 83 Edward Road, 20 56 Glenhurst Manor 83 Clifton Lodge 83 Eleanor Nursing and Social Care Ltd 28 Goldcrest Residential Home 61 Colcombe Cottage 55 Elizabeth House 75 Good Oaks Home Care 28 Colindale Care Home 83 Elms, The 83 Grange, The 75 Community Wessex – East 30 Enhance 28 Grassington House 56 Coneygar Lodge 55 Essential Nursing & Care 25 Green Cross Medicare Limited 30 Coniston Lodge Care Home 83 Essential Nursing & Greenbushes Nursing Home 57 Connaught House 25 Care Services Ltd 28 Greenhills 55 Coral House 75 Ethos Care 25 Greenways 67 Cornerways 83 Evergreens, The 83 Grosvenor Crescent, 5 56 Cranford Avenue, 3 59 Everycare (Wessex) Ltd 25 Crecy Residential Home 59 Grove Lodge 56 Crescent Care Home with F Nursing, The 83, 89 Fair Haven 83 H Crosby Lodge Residential Fairfield House 61 Hannah Levy House Trust 83 Care Home 83 Fairfield House Residential Harbour House 55 Culliford House 56 Care Home 58 Harleith 83

Visit www.carechoices.co.uk for further assistance with your search for care 91 Index continued Advertisers are in bold

Hayes, The 59 Kings House Care Home 85 Marley House 57 Headway Dorset 28 Kings Park Road, 18 85 MC Care Solutions 25 Heathcote Care Home 66 Kingsley Court Care Home 61 Mellowes Nursing Home, The 65 Helene Lodge 83 Kirtleton Avenue, 10 61 Melton Court 29 Highclere House Care Home 61 Knyveton Hall Rest Home 85 Mencap - Dorset Support Service 25 Highcliffe 25 Merstone Hall 89 Highcliffe Nursing Home 69 L MiHomecare Poole 29 Highcroft and Valley View 55 Ladignac Care Home 65 Mile Oak Rest Home 73 Highfield Manor Care Home 85 Lantern Community, The 25 Millbrook House Ltd 63 Highgrove Care Home 71 Larkins 85 Milton Grange 85 Highview Residential Home 85 Larks Leas 63 Milton Lodge Residential Hillcrest Dorset 30 Laurels, The 67 Care Home 85 Hillcrest House 65 Laurels and Pine Lodge, The 75 Milton Road, 30 85 Hillsdon Nursing Home 79 Lawns, The 61 Monmouth Road, 97 57 HMR Medical And Nursing Service Legh House 61 Montrose 57 (Broadstone) 28 Lewis House 73 Moorings, The 75 HMR Medical and Nursing Service Liam House 85 Mount Pleasant 61 (Poole) 28 Life & Liberty Ltd 25 Mulberry Court and Scope Holmwood Rest Home 71 Inclusion Dorset 25, 64 Lifeways Community Care 29 Home Care / Reablement Services 30 Muscliff Nursing Home 89 Lilliput House 75 Home Instead Senior Care 28 My Care Ladies 30 Homefield Grange 69 Linkfield Court Ltd 85 Homestead, The 55 Links, The 79 Long Close Retirement Home 75 N Horizon Home Care 28 Naseby Care Home 67 Lowther Road, 35 85 Hyde Residential Home, The 55 Nazareth Lodge 65 Hyde Road, 7 64 Ludbourne Hall 59 New Horizon Centre Ltd – Eilat 85 Lyme Care Ltd 25 Newcross Healthcare Lyme Regis Nursing Home 58 I Solutions Limited 30 Lyndale 85 Ingleside Residential Care Home 61 Newstone House 65 Lytchetts 56 Inter-County Nursing & Newtown House 69 Care Services 25 Nightingale Nursing Home 89 Ivers 65 M Nightingales Home Care Service 25 Magna Care Centre 80 Ivy Lodge 85 Nightingales Residential Home 85 Magna Road 85 Norlington Nursing Home 89 Maiden Castle House 57 J Nurse Plus & Carer Plus UK Ltd James Burns House 85 Maiden Castle Road, 56 57 (Bornemouth) 30 Joshua House 75 Maidment Court 75 Nurse Plus & Carer Plus UK Ltd Malthouse, The 64 (Dorchester) 25 K Manor Road, 6 67 Nu-Staff Image Plan 27 Kelso Nursing Home 89 Marchfield House 71 Kendal Bank Care 64 Marion House 85 O Kingland House Nursing Marlborough House Oakdene Nursing & Residential and Residential Home 79 Nursing Home 75, 80 Care Home 73

92 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Old Rectory, The 65 Signature House 57 Old Rectory Nursing and Q Silverways Nursing Home 69 Queen Charlotte, The 61 Residential Home, The 66 Smallwood 63 Queensmead 67 Old Vicarage, The 59 Somerleigh Court 57 Queensmount Nursing Ormonde Nursing Home 80 and Residential Home 89 Somerset Care Community Overcliff House 85 (Poole and Bournemouth) 29 Southmead Rest Home 77 R Southwood Avenue, 14 87 P Raglan House 61 Park House 27, 57 Spetisbury Manor 63 Rawleigh House 59 Park Lodge Residential Care Home 75 St Albans House 88 Redcroft 87 Park Manor Ltd 77 St Andrew’s Road, 193 55 Regard Partnership, The Penrose 66 – Regional South Office 27 St Anne’s Court 88 Peveril 66 Regency Manor Care Home 80 St Anne’s Private Nursing Home 89 Phoenix Care & Support Reside at Southwood 87 St Bridget’s Care Centre 88 Services 24/7 Ltd 27 Reside at Stour Road 67 St Bridget’s Residential Home 88 Piers, The 87 Retired Nurses National Home 87 St Cecilia Care 77 Pines Home Care, The 30 Richmondwood Residential St Denis Lodge Pinebeach Nursing Home 69 Care Home 87 Residential Home 65 Pinehaven 87 Right at Home 30 St James’ Park Nursing Home 55 Pinehurst Rest Home 87 Right Hand, The 27 St Jude’s Care 27 Pines Care Home, The 87 Riseborough Care Home, The 87, 89 St Martin’s 64 Pinewood Tower Rest Home 77 Rivendell 67 Staddon Lodge 77 Portelet House Care Home Riverside Nursing Home 59 Staff 2000 Domiciliary Care Service 30 (Southbourne) 87 Riverview Care Home 87 Steepleton Manor Care Home 57 Portelet Lodge Care Home Rodlands Care Home 61 Stoneleigh House 73 (Boscombe) 87 Romulus Close, 4 57 Stratfield Lodge Residential Home 88 Potteries, The 80 Streets Meadow 73 Pramacare (Blandford Office) 27 S Summerhayes Residential Pramacare (Ferndown) 27 Sandbourne House 77 Home 88 Pramacare (Poole) 29 Sandhills 65 Summerhill Residential Home 71 Premier Care Dorset Ltd 27 Sandringham House 80 Sunningdales Care Home 88 Prime Care Community Seabourne House Care Home 87 Sunny Bank 61 Services Ltd 30 Seacliff Care Home 87 Sunrise of Westbourne 89 Primrose Lodge (Bournemouth) 87 Seastrole 87 Sunrise of Southbourne 88 Primrose Lodge (Weymouth) 61 Shalden Grange 87 Supporting You in the South 29 Prince of Wales Road, 3 57 Shapes Domiciliary Services – Surecare (Dorset) 27 Prince of Wales Road, 5 57 Diverse Abilities Plus Ltd 29 Principle House 67 Shelley Park 30, 89 T Priority Home Care 27 Sheridan Care Home, The 77 T H Russell Charitable Trust 73 Prospects Domiciliary Care Service 30 Shire House Care Home 58 Talbot Manor 30, 88 Pulse - Bournemouth 27 Shores, The 77 Talbot View 88 Purbeck Care 66 Sidney Gale House 55 Talbot Woods Lodge 88

Visit www.carechoices.co.uk for further assistance with your search for care 93 Index continued Advertisers are in bold

Team Medical Solutions 29 Verona Avenue 88 Whitway House 57 Templeman House 88 Willow Tree 30 Tender-Care Services Ltd 30 W Willowbeech Ltd 88 Thistlegate House 55 Walc House 66 Wimborne Care Home, The 73 Thornhill Close, 2 57 Wallfield 89 Wimborne Nursing Agency 29 Tides, The 77 Waterloo Care Home 73 Windsor Court Touchwood 67 Nursing Home 89 Waves, The 77 Trafalgar Care Home 61 Wolfeton Manor 57 Waypoints Upton 80 Treetops Residential Care Home 58 Woodpeckers, The 71 Waypoints Verwood 71 Two Cedars Residential Wordsworth House Care Home 77 Weymouth Aftercare Centre 61 Care Home 66 Two Wells 73 Weymouth Care Home 61 Wessex Lodge Retirement Home 77 Y U West View Short Term York House Care Home 66 UK Supported Living Services 27 Break Service 77 Your Life (Ferndown) 27 White House, The 88 V White Lodge & St Helen’s 88 Z Ventana Homes Ltd 88 Whitecliffe House 63 Zetland Court 89

Other advertisers

Bupa 58 Christchurch Housing Society 68 Maria Mallaband Care Group 68 Care Choices Helpline 30, 58, 64, 76 Colten Care Outside back cover Promedica 24 26 Care Choices Website 20, 24, 60, 70 Dickinson Manser LLP Solicitors 49 Royal Bay Care Homes 72 Care Select 12, 22, 62 Hartford Care 74 Sunrise Senior Living 38 Care UK 52 Life Style Care 64, 80 Terrie, One to One Care Service 30 Caremark 22 Lindsay, The 86 West Bay Housing Society 54 Chestnut Court Care Home 42 Luxury Care Inside front cover Yaffle Care 78

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-31-0 Ref. No: 4001/Dorset21/0215. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Bournemouth, Poole and Dorset Social Services. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Amy Elizabeth Catlin. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executive: Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

94 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care par excellence, enhancing life.

The Care we provide

It is our belief that when one starts to look for care at home for a loved one or for themselves they need the conﬁdence of straight talking and a system which makes drawing up a package of care as simple and straightforward as possible.

We pride ourselves on quality and encourage independence whilst maintaining dignity and respect. We only deliver to the level of care that we would expect for our own relatives, loved ones and vulnerable friends.

Tender Care provides care to adults (over 18 years), Mental Health, Physical Disabilities, Learning Difﬁculties, Alzheimer’s Disease and Dementia, Older People and Sensory Impairment. We offer Palliative Care by a small and select team who are experienced in caring for those through the end of life process.

We provide domiciliary care of the highest standard to adults within their own homes. We encourage independence whilst maintaining respect and dignity enabling them to remain at home. Respite Care

We provide a service to those who rely on relatives or friends for their care but would like to give that person a break from time to time.

Most people would like to get out and about occasionally and would like someone to take them out for a couple of hours or for assisted shopping outings. We offer a sit-in service for afternoon companionship. What we offer

• Assistance with every day tasks • Assistance with early morning personal care including washing, dressing, bathing and toileting • Meal preparation, assist with and monitor food and ﬂuid intake • Encouragement and support with taking medication • Pension collection, shopping, chaperoned respite outings and assisted hospital visits • Afternoon companionship sits • Appointment escort • Foot care by qualiﬁed Podiatrist

Tender Care Services Limited

756 Wimborne Road, Moordown, Bournemouth. BH9 2DZ Email address: [email protected] Please visit our web site for testimonials at www.tendercareservices.co.uk Call us on 01202 533532 ‘Cherishing You’

Colten Care is a family business We do this by living our values and attending closely to the with more than 30 years’ individual needs and preferences of each resident. Colten Care creates comfortable and friendly homes by bringing experience. We design, build and together best practice in clinical care with the highest manage homes in the south of standards of accommodation, superb dining and stimulating England that can deliver a activities. Our award-winning homes oﬀer geographical distinctively enjoyable later life. Our convenience, individual character and a range of care services to meet the needs of the older person. Some homes provide collective promise is ‘Cherishing residential and nursing care whilst others provide dedicated You’; a reassuring commitment each dementia care. Each home oﬀers the same high quality Colten Care team member makes to experience on a full-time or short-stay basis. each resident.

Whatever your care needs visit www.ColtenCare.co.uk to help you ﬁnd the right home.

RESIDENTIAL • NURSING • RESPITE • SHORT-STAY • DEMENTIA • PALLIATIVE