Pensnett Library Link High Oak Surgery 120 High Street Pensnett DY5 4DS

Opening Hours: 7.30am to 6.30pm Monday 7.30am to 7.00pm Tuesday 7.30am to 7.00pm Wednesday 7.30am to 6.30pm Thursday 7.30am to 6.30pm Friday 8.00am to 10.00am Saturday

Self-service technology has been provided allowing customers full access to the library service. The library is staffed on a part time basis, at variable times throughout the week (except Saturday).

Telephone Number: Telephone enquiries to Library 01384 812874

1 Text Relay: Council uses the Text Relay service for people who use a textphone but cannot use a standard voice telephone. Users with a textphone need to dial 18001, followed by the full telephone number (including area code), for example, Dudley Council Plus: 18001 0300 555 2345.

Email: [email protected]

Web: www.dudley.gov.uk/leisure-and- culture/libraries

Access to Pensnett Library Link

Parking There are 2 designated Blue Badge parking bays with side transfer space located within 10 metres of the main entrance of the building.

2 Additional standard designated spaces are available.

Access into the Building Access to the main entrance is via a gentle sloping surface with balustrades either side of the approach.

Main entrance door(s) The entrance double doors are distinguishable and wide enough for a wheelchair user. The door is manual and is ‘light to open’.

There is an entrance lobby. There is sufficient space for a wheelchair user and carer. The lobby double doors are similarly, distinguishable and wide enough for a wheelchair user. The doors are manual and ‘light to open’.

Internal Circulation Level throughout.

3 Internal Facilities

Assistance Dogs Allowed.

General Customer Information

Staff trained in disability awareness.

Customer assistance is available.

Information is available in alternate formats. If it is not in a format that is suitable for your needs, please discuss your requirements with a member of staff. Every effort will be made to provide information in a format which is acceptable.

Accessible technology - There is a wide range of adaptive technology available including large key boards, alternative mice. Please ask staff to attach them for you.

If you are deaf or hard of hearing you can borrow sub-titled videos and books.

4 Most of the staff have received training in the sympathetic hearing scheme.

If you are visually impaired you can borrow information and reading for pleasure on tape, large print, music cds and audio described videos free of charge.

5