Goulburn Valley Health Annual Report 2019 2020
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GV HEALTH GV ANNUAL ANNUAL REPORT REPORT 2019-20 2018/19 GV Health acknowledges the Traditional Owners and Custodians of the land on which we work and live and pays respect to their Elders past and present. We acknowledge their significant cultural heritage, their fundamental spiritual connection to Country and value their contribution to a diverse community. We are proud to embrace the spirit of reconciliation and learn more from the local Aboriginal and Torres Strait Islander community how best to improve their health, social and economic outcomes. OUR PURPOSE Improving community wellbeing through high-quality health services, outstanding care and learning. OUR VALUES AND BEHAVIOURS Our culture is made up of our CREATE values and behaviours, through which we commit to delivering ongoing quality healthcare for our community. We CREATE safe and high-quality healthcare that always puts people first. Our CREATE values and behaviours are the foundations for our four strategic pillars and for achieving our goals. • We CREATE safe and high-quality healthcare that always puts people first. • We CREATE values-based healthcare partnerships which deliver equitable and accessible healthcare for all. • We CREATE an inspirational workplace founded on a strong culture where talented people work with purpose and pride. • We CREATE a positive healthcare environment that fosters collaboration and innovation. Ac ty countabili CREATE. Outstanding. 2 GOULBURN VALLEY HEALTH ANNUAL REPORT 2019-20 TABLE OF CONTENTS Chair Report 04 Chief Executive Report 06 Introduction 08 GV Health Board Directors 09 Executive Officers 11 Organisation Structure 14 Directorate Reports 15 Our Services 24 Highlights and Achievements 25 Disclosures Required Under Legislation 27 Statutory Requirements 28 Financial and Service Performance Reporting 30 Part A: Strategic Priorities 33 Part B: Performance Priorities 41 Part C: Activity and Funding 44 Attestations 45 Disclosure Index 46 Annual Financial Report 47 GOULBURN VALLEY HEALTH ANNUAL REPORT 2019-20 3 CHAIR REPORT A key focus of the Board during the past 12 months has been ensuring that Stage One of the GV Health, Graham Street, Shepparton redevelopment is delivering state-of-the-art healthcare facilities to the region. It is well documented that having access to healthcare closer to home improves healthcare outcomes for the community, and this development enables GV Health to deliver more services locally and reduce travel time for the community. The first building finished as part of the $229.3 million redevelopment funded by the Victorian Government at GV Health’s Graham Street campus was the new Dialysis Unit which was opened in November 2019. The new Dialysis Unit has provided a significant increase in capacity, with 16 treatment chairs now available compared to eight previously, thereby ensuring people from the region do not have to travel to receive the treatment they require. At the end of June 2020, the new Emergency Department was opened giving both the community and staff access to a modern environment to provide services and care for patients. We particularly look forward to the former Emergency Department undergoing necessary refurbishment works over the next 12 to 18 months, which will result in the doubling of our emergency services capacity from 18 treatment bays to 36. This expansion will mean that more people than ever will be able to get the high-quality and safe emergency care they need REBECCA WOOLSTENCROFT faster. BOARD CHAIR Another major milestone in the redevelopment was the acceleration of the completion of the new Inpatient Unit. Completion of this five-storey building was fast-tracked to enable additional capacity in response to predicted demand in relation to the coronavirus pandemic (COVID-19). The new Inpatient Unit includes a mortuary with garden, new kitchen, two 32 bed inpatient wards, four new theatre spaces, a new Critical Care Unit and new plant areas on Levels 4 and 5, which supply essential utility and information communication and technology services across the entire site. At the time of preparing this report, it was anticipated GV Health would be able to move into this unit eight weeks ahead of schedule in August 2020 thanks to the support of the Victorian Government and the contracted builders. The Board is looking forward to moving into the next phase of the redevelopment, which together with the refurbishment of the former Emergency Department is the refurbishment of the Special Care Nursery, Maternity Unit and the Theatre complex. 4 GOULBURN VALLEY HEALTH ANNUAL REPORT 2019-20 FUNDING ANNOUNCEMENTS their continued and generous support. I would particularly like to thank Peter Copulos and family and Paul Archer “The The Board welcomed the Victorian State Government’s $58 Battery Man” for their outstanding support over a number of million funding announcement in September 2019, with the years. funds to be used to expand medical imaging services within the new Emergency Department, compliance works to ensure the This year has been a particularly challenging year for all entire Graham Street site in Shepparton meets all statutory staff and I would like to sincerely thank each and every staff building codes, with some of the funds also being used to member for their hard work, dedication and their incredible install an additional electrical supply feed into the site. resilience in facing COVID-19 while providing the best possible healthcare to the Goulburn Valley community. The Federal Government announced in April 2019 a $26 million investment into a new, state-of-the-art integrated cancer While our volunteers have not been able to provide their usual centre which will allow GV Health to expand the current cancer service to GV Health due to COVID-19, the months of fantastic services it provides while introducing new programs and service they were all able to contribute before the pandemic, models of care for people in the region with cancer. Planning was and remains invaluable. We all look forward to the day you for the new centre will commence in coming months and it is are once again able to come back and provide the comfort to anticipated the new building will provide a major expansion our patients, families, and visitors that they have missed. of medical day oncology services, additional clinical spaces I would also like to thank and recognise the contribution of the for medical specialists, nursing specialists and allied health executive team, led by Chief Executive, Matt Sharp, all of whom professionals to deliver contemporary and best practice cancer have guided and led the region through COVID-19 in ensuring services to our entire region. all essential planning was in place to successfully manage I would like to thank the Copulos family for their generous any outbreak, while continuing to lead the health service in its support of GV Health’s cancer services over a number of years main purpose of improving community wellbeing through high- and would like to acknowledge what a wonderful facility the quality services, outstanding care and learning. Peter Copulos Cancer and Wellness Centre is for the region. I would like to take this opportunity to thank the members of GV Health looks forward to enhancing these services into the the Board who I have worked with during my time as Board future. Chair and offer my support and congratulations to the new Also, in April 2019, the Federal Government announced that Board Chair, Michael Delahunty. it will invest $4 million in a Children’s and Young Person’s I look forward to seeing the ongoing improvements to the Service Hub in the Goulburn Valley. This funding will be used services that GV Health delivers to the people and families of to develop existing treatment and therapy areas and establish the Goulburn Valley as the health service continues to provide new, purpose-built facilities at the Community Health@GV outstanding health and wellbeing outcomes for the entire Heath site in Corio Street, Shepparton. region. This redevelopment will enable GV Health to provide consolidated care for children and young people through a Children and Young Person’s Hub allowing health professionals and a range of services to be co-located. This will provide seamless access to services for children and their families through an integrated service delivery centre, which, in turn will deliver quality care leading to better and improved health outcomes in our community. THANK YOU REBECCA WOOLSTENCROFT There are a number of people and community groups I Board Chair would like to thank for their wonderful support of GV Health during this year being the GV Health Foundation, all donors, auxiliaries, local community organisations and individuals for GOULBURN VALLEY HEALTH ANNUAL REPORT 2019-20 5 CHIEF EXECUTIVE REPORT The Department of Health and Human Services designated GV Health as the lead agency in the Hume region to work with all other health services to develop plans and establish teams to respond to any outbreak of COVID-19. A number of GV Health executive staff were responsible for many of the service streams across the region leading in a number of areas that included COVID-19 contact tracing, rapid response testing and residential aged care. A considerable amount of work has also been undertaken to ensure each GV Health site has a COVID Safe Plan in place. As part of GV Health’s overarching Pandemic Plan, a COVID-19 Screening Station and Acute Respiratory Clinic was established to manage COVID-19 patient presentations. A COVID-19 isolation ward was also established, allowing for improved co-ordination of care and separation of possible and/ or confirmed COVID-19 patients from other patients. Please put text in this order: Before COVID-19, all of GV Health’s pathology swabs were sent to a laboratory in Melbourne for testing. GV Health purchased 1) services additional pathology equipment which now gives us the 2) acknowledge staff ability to test for COVID-19 in the Pathology Laboratory at our Shepparton campus, significantly improving turnaround times 3) finance for high-priority groups requiring testing.