Sales Operations Manager

About ABGI ABGI are one of the world’s leading tax incentive and innovation management advisers who secure funding for companies undertaking Research and Development (R&D) and innovative activities. We manage £1billion of global tax incentives annually for clients including some of the world's best-known brands. The Operations team is responsible for working with companies across the UK to identify eligible activities, and compile costs associated with these to submit a claim for R&D tax relief. The team also identifies opportunity for, and supports the delivery of our other services, including, Patent Box, Capital Allowances, Cash Advances, Grants, and International R&D relief.

Your new role The Sales Operations Manager is responsible for managing the operational aspects of ABGI and Innova System’s (our sister company) New Business process. This is a key role within the Sales team and will act as the conduit between Marketing and the Sales leadership team and have strong visibility of marketing engagement across the entire sales function.

Key Tasks § Design and own an effective Lead Management Process. This includes understanding and collecting intelligence on leads using marketing analytics and insight to track and measure success. § Management of CRM and other sales tools through championing effective usage and capability to ensure they continue to deliver the best results. § Data tracking and analysis of KPI’s including preparing reports on team and individual progress. § Develop and manage cross departmental relationships between Sales, Marketing and Operations. § Collation and rightsizing of forecasting using the CRM ensuring effective usage and capability. § Liaison with the Marketing Department on strategic campaigns and using marketing analytics to drive appropriate content.

www.abgi-uk.com § Overseeing and tracking campaigns for each Sales Manager, tracking outcomes and effectiveness and looking for ways to drive success. § Liaison with the Sales Leadership team, making recommendations where appropriate through data and analytics to help inform key decisions and shape the sales strategy. § Sales performance management, looking at ways to make efficiencies and identifying any sticking points in the sales funnel to feed back to the sales management team to help shape solutions and ensure productivity. § Provide ad hoc administrative support in data cleansing, uploads, and quality checking. § Provide support and cover for the sales leadership team in times of absence.

Competence, Experience and Skills § Demonstrable experience in a similar role, including experience supporting a Sales Business Process § Experience managing user functionality in Salesforce § Experience in Salesforce report building and maintenance § Strong organisational skills § Demonstrable experience of identifying and leading growth enabling initiatives and processes § Strong analytical skills and reporting expertise with good attention to detail § Ability to create, format, and manipulate Excel spreadsheets and develop PowerPoint presentations § Ability to work well in groups § Strong time management skills § Solid business acumen § Strong interpersonal skills with the ability to interact with team members of all levels § Ability to use positive influence and diplomacy when feeding back recommendations to the sales management team and wider business § Experience with lead generation platforms such as Cognism and Beauhurst desirable but not essential.

The role can be performed remotely or within any one of our UK offices, however you may be required to travel to one of our UK office where appropriate.

www.abgi-uk.com

What’s in it for you?

§ Competitive base salary with attractive commission scheme and bonus opportunities to enhance earnings § 33 days holiday, rising to 36 days after 4 years’ service § Life Assurance, Income Protection and Company Sick Pay § Option to join the enhanced Company pension scheme § Employee Assistance Programme and Wellbeing Support § Bike to work § MacBook Air & Iphone § Fantastic in-house training through our Academy and excellent development opportunities § The opportunity to join a multi-talented team with specialisms spanning various industries § Flexible and supportive work environment § Attractive offices in the city centre (though this role can be 100% remote)

At ABGI, we welcome people from all backgrounds.