Note: There have been minor updates to this publication. To view the most current information, please refer to the Affairs

Web site.

Nota : Il y a eu quelques changements apportés à cette publication .

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This publication is available upon request in multiple formats. Web site: www.vac-acc.gc.ca Toll free: 1-866-522-2122

© Her Majesty the Queen in Right of Canada, represented by the Minister of Veterans Affairs, 2006.

Catalogue No.: V32-154/1-2006 ISBN: 0-662-49033-9

Printed in Canada SERVICES AND BENEFITS

Table of Contents

Welcome to Veterans Affairs Canada ...... 1 The New Veterans Charter ...... 1 Am I a CF ? ...... 1 Our Service Approach ...... 2 Facts at a Glance ...... 2 Rehabilitation ...... 3 Who Can Benefit? ...... 3 Case Scenario ...... 4 Financial Benefits ...... 4 Who Can Benefit? ...... 4 Group Health Insurance ...... 5 Who Can Benefit? ...... 6 Case Scenario ...... 6 Job Placement ...... 7 Who Can Benefit? ...... 7 Case Scenario ...... 7 Priority Job Appointment in the Public Service ...... 8 Disability Award ...... 8 Who Can Benefit? ...... 8 Case Scenario ...... 9 Other Benefits ...... 9 Death Benefit ...... 9 Clothing Allowance ...... 9 Detention Benefit ...... 9 Financial Advice ...... 10 Health Care ...... 10 Health Care Benefits ...... 10 Long-Term Care ...... 10 Family Support ...... 11 Information for Reservists ...... 11 Do You Already Have a Monthly Disability ? ...... 11 DND/VAC Centre ...... 11 Support for Those with an Operational Stress Injury ...... 12 Operational Stress Injury Clinics ...... 12 Operational Stress Injury Social Support Program (OSISS) ...... 12 Help is Available ...... 13 Other Services ...... 13 VAC Assistance Service ...... 13 Pastoral Outreach Program ...... 13 Canada Remembers ...... 13 We Remember ...... 13 Funeral and Burial Coverage ...... 13 How Can I Get Information on Services or Benefits? ...... 14 Go On-line ...... 14 Our Case Scenarios ...... 14 Do You Live Outside of Canada? ...... 14 Can I Appeal a VAC Decision? ...... 15 Bureau of Advocates ...... 15 Veterans Review and Appeal Board ...... 16 Notes ...... 17 1 WELCOME TO VETERANS The New Veterans Charter’s programs AFFAIRS CANADA and services can be summed up in one word: “wellness.” They offer: Veterans Affairs Canada (VAC) offers • one-on-one case management; a wide range of services and benefits to • rehabilitation; qualified Veterans, Canadian Forces (CF) • financial benefits; members, RCMP members, and certain • group health insurance; civilians. These services and benefits • job placement assistance; honour their sacrifice and achievements • the lump sum disability award and and are designed to meet their changing other allowances; and needs. • support to families. THE NEW VETERANS CHARTER To put on a uniform in service to our Am I a CF Veteran? country is to make an extraordinary A CF Veteran is a former member of commitment; a willingness to put oneself the Canadian Forces who has: at risk, as needed, in the interests of the • been released with an honourable nation. discharge; and • met all the professional military To recognize the contribution that CF occupational classification members have made to Canada and the requirements of the Department world, the has of National Defence (DND). passed The Canadian Forces Members and Veterans Re-establishment and Please note: This definition Compensation Act. Many people know recognizes you as a CF Veteran but this Act as the New Veterans Charter. other criteria are needed to qualify The new Charter represents the most for VAC benefits. sweeping change to Veterans’ benefits and services in the past 60 years. The New Veterans Charter gives CF Veterans and their families access to services and programs that are tailor-made for them. This builds on the services and benefits that are now in place to help traditional war service Veterans live with dignity and independence. 1-866-522-2122 2 OUR SERVICE APPROACH One part of Case Management is to develop a case plan. You, and your VAC Making the transition from military to case manager, will do this together. civilian life can sometimes be a difficult The case plan will identify your needs, process. This is true whether you’ve been who can help you, and what programs a CF member for two years or 30 years. and services are in place to help you. VAC has Area Counsellors available Sometimes, the services will be directly on Bases/Wings across Canada. They, available from our Department. Other together with DND Case Managers, can times, they may be offered through help make your transition as smooth as agencies that are located in the possible. community.

Almost every releasing CF member is A big part of case planning is to monitor offered a VAC transition interview. This your progress. This will help us to know is an opportunity for us to meet with if your needs are being met to the best you and your family to discuss your extent possible. If not, your case plan needs and plans after your release. This will be revised. Our shared goal is to help interview will: you become independent and self- • help to identify any issues that may sufficient. affect your transition to civilian life; • give you information on what services and benefits are available Facts at a Glance from VAC; and • provide you with information and 671,000+ Estimated CF peace referrals to other government and time population community programs, if needed. (CF Veterans + serving members) No matter when you contact us, our goal is to make sure you receive the right 4,000+ CF members service, from the right person, at the releasing from the right time. Through a transition Forces every year interview, needs will be assessed. In many cases, releasing members and CF 36 Average age of Veterans may need only information releasing CF members from VAC. Others may need support 63,000 Forecast number of from time to time. Clients with more CF clients getting complex needs may need Case support from VAC by Management services. 2013

www.vac-acc.gc.ca 3 REHABILITATION by your service that is making it hard for you to re-enter civilian life; The Rehabilitation (Rehab) Program • the spouse or common-law partner of can help disabled CF Veterans who need a CF Veteran who qualifies for support to re-enter civilian life. Family vocational rehab but the Veteran’s members can be involved in your Rehab disability is so serious that Program. In most cases, the Rehab he/she cannot take part in it; Program will be provided through a • a Reservist (depending on class of network of local experts and resources. service and assigned duties); or Services can be used alone, or together, • the survivor of a CF Veteran whose depending on what you need. These death is related to his/her service. services include: Important Notes • Medical – health care experts will • You do not need to qualify for a work with you to stabilize and restore disability award to get help through your health, make it easier for you to the Rehab Program. cope with your health problems, and • VAC’s Rehab Program complements help your body and mind function as the vocational rehab services and well as possible. earnings loss benefits provided through SISIP for eligible CF • Psycho/Social – will help you restore members who are medically your independence and adapt your releasing. life to your situation. • If you qualify for the Rehab Program, you may also qualify for • Vocational – will help you to learn if financial benefits. it is possible to transfer your skills and education from your military job to a similar civilian job. If not, you may qualify for training for another kind of job through the Vocational Assistance program.

Who Can Benefit? You may qualify for rehab if you are: • a CF Veteran who medically released from the Forces; • a CF Veteran who has a physical or mental health problem mainly caused

1-866-522-2122 4 New Veterans Charter means that CF Case Scenario Veterans who have a service-related, or career-ending, condition may qualify for: “My name is Terry. I was a Class B Reservist in the Canadian Forces • Earnings Loss Benefits. This will when I hurt my lower back while ensure that your income does not fall on duty. Six months after my injury, below 75% of your gross pre-release I decided to voluntarily release and military salary while taking part in the try to find a brand new civilian job rehab or vocational assistance program. – not an easy thing to do at the • Permanent Impairment Allowance. age of 42.” This helps CF Veterans who suffer from lost job opportunities because they are permanently and severely A year and a half later, Terry impaired. contacted VAC because his back • Supplementary Retirement pain was becoming unmanageable. Benefit. This makes up for the lost Because Terry injured his back while opportunity to contribute to a on full-time duty as a Class B retirement fund after releasing from Reservist, with more than 180 days the Forces. This lump sum payment of service, he qualified for the is taxable. Rehab Program. Terry’s back injury • Canadian Forces Income Support forced him to leave the civilian (CFIS). This tax-free benefit helps career he had as a mechanic. CF Veterans who are able to work but Together, Terry and his VAC Area have not been able to find a job or Counsellor developed a case plan have a low-paying job after focussing on Medical Rehab completing the Rehab Program. services, such as pain management, physiotherapy, massage and Who Can Benefit? chiropractic services. While Terry You may qualify for Earnings Loss undergoes rehab for his back Benefits if you are: injury, he will receive monthly • a CF Veteran who has a rehab or Financial Benefits. vocational assistance plan developed; or • the survivor (or orphan) of a CF FINANCIAL BENEFITS member or Veteran who dies due to: - a service-related injury or disease; or CF Veterans who become disabled often - a non-service-related injury or worry about how they are going to pay disease aggravated by service. their bills and support their families. The

www.vac-acc.gc.ca 5 You may qualify for a Permanent • no longer qualify for Earnings Loss Impairment Allowance if you are a CF Benefits, because you: Veteran who has: - have reached the age of 65; or • a physical and/or mental impairment - are able to return to work. that is severe and permanent; • a survivor of a CF member or Veteran • a rehab plan that is approved by VAC; who lives in Canada and meets and income, and other, conditions. • received a disability award related to this impairment. GROUP HEALTH INSURANCE

You may qualify for a Supplementary The Group Health Insurance Program Retirement Benefit if you are: helps eligible CF Veterans and their • a CF Veteran who is totally and families who would not otherwise qualify permanently incapacitated and you for the Public Service Health Care Plan no longer qualify for Earnings Loss (PSHCP) after they release. The VAC Benefits because you: program fills this gap, offering them - have reached the age of 65; or the group health insurance they need - are now able to hold down a through the PSHCP at an affordable suitable job. cost. • a survivor of a CF member or Under the new Charter, CF Veterans and Veteran (some conditions apply, their families will be able to qualify for please contact VAC for more such things as: information). • drug benefits; • vision care; You may qualify for Canadian Forces • special medical supplies; and Income Support if you: • treatment by medical specialists. • are a CF Veteran who no longer qualifies for Earnings Loss Benefits There are two kinds of coverage: and you: • Supplementary coverage helps those - successfully completed the Rehab who are covered by a health plan Program; through their province or territory. - need financial help because your • Comprehensive coverage helps those household income is not enough who live outside Canada and are not to meet your basic needs; covered by a provincial/territorial - are looking for a suitable job but health plan. have not been able to find one; and - live in Canada

1-866-522-2122 6 Who Can Benefit? You may qualify if you are a: Case Scenario • CF Veteran who has been approved for benefits under the Service Income “My name is Michel. Three years Security Insurance Plan Long Term ago, I was injured while on duty. Disability (SISIP LTD) and you do The pain wasn’t too bad, so I was not qualify for PSHCP; able to continue working. After • CF Veteran with a rehab need related 14 years of service, I voluntarily to service who did not qualify for released from the Forces because my PSHCP after your release; or daughter, Jennifer was very sick and • the survivor of a CF member or a CF my wife, Monique, needed help Veteran whose death is service- taking care of her. It wasn’t an easy related, and you are not eligible for decision for me to leave the Forces, PSHCP. but I needed to be there to support my family. We are very concerned Important Notes about her health and I don’t know if • You will need to pay a monthly we will be able to afford all of premium for group health insurance Jennifer’s medical bills. To make benefits. matters worse, my military injury • Most expenses will be reimbursed at has gotten much worse and I am 80%. There is a 20% co-payment having trouble managing the pain.” amount and annual deductibles that you will need to pay before reimbursements can be made. With the New Veterans Charter, • VAC’s Group Health Insurance Michel has peace of mind knowing Program works with SISIP to make that even though he voluntarily sure that if you have SISIP Major released, he is able to buy group Medical, you will have access to family health insurance through the lifetime family health coverage once PSHCP. This is because he has a your Major Medical coverage ends. rehabilitation need related to his • If you receive the Canadian Forces service that is making it hard for Income Supplement, VAC will pay him to make the adjustment to your monthly contributions, civilian life. This will help Michel deductibles and co-payments. with his daughter’s medical bills and will also ensure he gets the health care he needs to successfully re-establish himself in civilian life.

www.vac-acc.gc.ca 7 JOB PLACEMENT • CF Veteran who receives Canadian Forces Income Support (CFIS); or CF Veterans tell us that a quality job is • survivor of a CF member or Veteran. one of the most important things they (Some conditions apply, please need to help them return to civilian life. contact VAC for more information.) VAC’s Job Placement Program will assist Regular Force members, as well as some Important Notes members of the Reserves, get practical • In most cases, your application must help finding a job. The program will be made within two years of release. focus on three key services: This time limit does not apply if you • Job-search training to help you write receive CFIS. a resume, identify your transferable • You will not qualify for Job skills, give you advice on what to do Placement if your release is because of during a job interview, and seek out misconduct or unsatisfactory service. self-employment training. • In most cases, the Job Placement • Career counselling to help you Program is a one-time only benefit. develop a plan to enter the civilian work force, evaluate your skills and experience, and complete your resume. Case Scenario • Job-finding assistance to help you market yourself for possible jobs and “My name is Joe. Six months ago, arrange job interviews. I released from the Forces. A year and half before my formal release Who Can Benefit? I started to think about what kind You may qualify for Job Placement if you of job I would like to have after are a: my military career ends. I attended • Regular Force member/Veteran who DND’s two-day Career Transition has completed basic training; Seminar and was excited to learn • Reserve Force member/Veteran who about the services and benefits has Special Duty Service or under the New Veterans Charter.” Emergency service (and who suffers job loss or reduction in pay after this In addition to the workshops Joe service); attended while still serving, VAC’s • Reserve Force member who has Job Placement Program experts completed at least 21 months of helped Joe develop a career plan, full-time service during 24 straight build his resume, identify his months;

1-866-522-2122 8 • The amount of the award is not transferable skills, develop linked in any way to other payments interview skills and learn new job you may receive under the New search techniques. He found a good Veterans Charter. job in his community that allows him to spend more time with his Who Can Benefit? growing family. You may qualify for the disability award if you are: • a CF member or Veteran with a: Priority Job Appointment in - a service-related injury or disease; the Public Service or On December 31, 2005, changes to the - non-service-related injury or priority job appointment process in the disease that was aggravated by Federal Public Service came in effect for service. medically-releasing CF members. This • a survivor (some conditions apply, means if a job opens up in the Federal please contact VAC for more Public Service and you have the skills information). needed to fill that position, you will be given priority over other candidates. You Important Notes have five years from the date of your • You do not need to qualify for a release to take part in this program. disability award to qualify for some Please contact the Director of Casualty of the other benefits under the New Support and Administration at DND for Veterans Charter. more information. • The disability award is not linked to the Rehab Program. This means, you DISABILITY AWARD can be in the Rehab Program but not qualify for a disability award. When a CF Veteran has a disability, it can cause pain and suffering, change the way your body or mind functions, and make it hard for you to enjoy life. The disability award is meant to recognize and compensate for the non-economic impacts of a service-related disability. • The disability award is a tax-free lump sum payment of up to $250,000, depending on the extent of your disability.

www.vac-acc.gc.ca 9 OTHER BENEFITS Case Scenario Death Benefit The death benefit is a tax-free, lump “My name is Antonio. I joined the sum payment of $250,000. It is paid to Forces right out of high school. a spouse or common-law partner, and After serving for nine years, I dependent children, if a CF member is: suffered a service-related spinal cord • killed while in service; or injury which paralyzed me from the • injured while in service and dies waist down. Losing the mobility in within 30 days of the injury. my lower body was very hard on me and my family both emotionally Clothing Allowance and physically. I proudly served my As a CF member or Veteran, you may country and was the sole provider qualify for a monthly clothing for my family.” allowance if you have received a disability award due to: • an amputation, or other disability, VAC’s Disability Award Program that causes wear and tear on your will help Antonio and his family clothing; or ease the financial burden resulting • a disability that requires you to wear from his spinal cord injury. Antonio specially-made clothing. will receive a lump sum disability award as a result of his paralysis. Detention Benefit Antonio and his wife decided to You may qualify for a tax-free lump sum invest a portion of the lump sum detention benefit if you are a CF award for their son’s future and member or CF Veteran who, while education. They also sought serving in the Forces: independent financial advice and • was detained by an enemy, opposing purchased an annuity in order to force or person or group carrying out receive his lump sum award in a terrorist activity; or monthly payments. • evaded capture or escaped from any power.

1-866-522-2122 10 • suffer a service-related disability as a result of duty in a Special Duty Area; Financial Advice and Under the New Veterans Charter, • live in Canada. disability awards, detention benefits CF Veterans who qualify for VIP may and death benefits are lump sum receive funds to help pay for grounds amounts. You may wish to seek out maintenance (such as grass cutting or the advice of a financial expert to snow shovelling), housekeeping, personal help you manage your lump sum care, certain changes to their home, care payment. If the payment is and support by health professionals, and $12,500 or more, some, or all, of some transportation needs. the fees related to this advice may be paid by our Department, up to Your ability to access VIP services may a maximum of $500. depend on your health needs and if these services are available to you through other federal, provincial, or municipal programs. HEALTH CARE You may qualify for VIP housekeeping Veterans Affairs Canada offers Health and/or grounds maintenance services if Care Benefits, the Veterans Independ- you were the primary caregiver of a ence Program and Long-Term Care. Veteran who: • qualified for these VIP services any Health Care Benefits time after the program began in April Veterans Affairs Canada offers 14 kinds 1981; and of health care benefits, including • was receiving these services at the time medical, surgical, dental care, he/she passed away or was prescription drugs, and hearing and admitted to a long-term care facility. vision aids. In order to qualify for health care benefits you must qualify for a You will receive these services as long as disability award. needed but certain conditions do apply. Please call VAC for more information. Veterans Independence Program (VIP) This national program helps qualified Long-Term Care clients remain healthy and independent CF Veterans may qualify for intermediate in their own homes and communities. or chronic care in a community facility CF Veterans may qualify, if they: if the need for this care is the result of a service-related disability.

www.vac-acc.gc.ca 11 FAMILY SUPPORT DO YOU ALREADY HAVE A MONTHLY DISABILITY Veterans Affairs Canada knows that the transition to civilian life is a major PENSION? change for the whole family. This is why If you already have a disability pension the New Veterans Charter offers more for an illness or injury related to your support to families than ever before. service, this will continue and you may Under the new Charter, family members still qualify for the services and can get expert help to see them through benefits under the New Veterans difficult times. Charter. However, if you already get a monthly pension, this could impact the Families may qualify for: amount of financial benefits you may be • case management services; awarded. • individual and family counselling services; If you already get a monthly pension, the • health benefits; amount of your monthly pension may • rehabilitation services; and increase if: • other survivor benefits. • you have medical proof your condition is worse; or Survivors also may qualify for financial • you apply for a new pension for a support, including monthly income new health condition that is closely support, if needed. Financial support is linked to your pensioned condition offered to children of deceased Veterans and cannot be assessed on its own. who pursue their education after high school. You can also apply for a lump sum disability award if you have, or later INFORMATION FOR develop, a service-related disability for RESERVISTS which you do not already receive a Being a member of the Reserves requires pension. a special kind of dedication and commitment. Depending on your class DND/VAC CENTRE of service, Reservists may be eligible for The DND/VAC Centre provides the programs and services under the information and services to help support New Veterans Charter even if you are injured and retired CF members and not medically released, as long as you their families. have a rehab need related to service. Please contact VAC for more information and how to apply.

1-866-522-2122 12 “The Centre,” as it is commonly known, Operational Stress Injury is often the first contact point and Clinics referral service for injured and retired Veterans Affairs Canada has members (Regular Force and Reserve) Operational Stress Injury (OSI) and their families. After referrals are Clinics to help Veterans and still-serving made, the Centre’s staff will follow-up to CF members recovering from an OSI. make sure your concerns or issues have Support also is available for their been resolved and that you have received families. the help you need. All calls are confidential. You can learn more about The OSI clinics have teams of mental The Centre by visiting the Web site health professionals who offer www.dnd.ca/hr/thecentre assessment, treatment, prevention and support services. SUPPORT FOR THOSE WITH AN OPERATIONAL STRESS Veterans and their families can contact INJURY Veterans Affairs Canada at 1-866-522-2122. Still-serving Canadian An operational stress injury (OSI) is any Forces members can contact their Base persistent psychological difficulty Medical Officer. resulting from military service. It is used to describe a broad range of problems Operational Stress Injury which include diagnosed medical Social Support Program conditions such as anxiety disorders, (OSISS) depression, and post-traumatic stress OSISS is a DND peer support network disorder (PTSD) as well as other supported by VAC, that helps CF conditions that may be less severe but members and Veterans (and their still interfere with daily functioning. families) who suffer from OSIs as a direct result of military service. Peer and It is normal to experience some form of Family Support Coordinators are located distress after being exposed to a at most VAC offices across the country. traumatic event. Fortunately, help is For confidential peer support, you can available for those with operational stress call toll-free 1-800-883-6094 or visit the injuries. It is important to get help as OSISS Web site at www.osiss.ca soon as possible in order to increase the chance for recovery.

www.vac-acc.gc.ca 13 CANADA REMEMBERS Help is Available The Canada Remembers Program helps to: Over the years, VAC and DND • keep alive the achievements and have worked together to put in sacrifices made by all those who place many programs and services served Canada in times of war, to support those who suffer from conflict, and peace; and military-related OSIs. Please seek • promote an understanding of the help if you feel you have an OSI, or significance of these efforts in you think you know someone who Canadian life as we know it today. does. The earlier help is sought, the better the rate of recovery. We Remember

OTHER SERVICES There are more than 1,300 names listed in the Seventh Book of VAC Assistance Service Remembrance to honour CF The VAC Assistance Service provides members who have given their life Veterans and their families with access to in service to Canada since 1947, short-term professional counselling excluding the Korean War. services. If you need urgent support, face-to-face counselling also can be arranged with a professional FUNERAL AND BURIAL counsellor in your community. You can COVERAGE call the VAC Assistance Service toll-free 24 hours a day at 1-800-268-7708. Members who die as a result of their service qualify for funeral and burial Pastoral Outreach Program coverage. Coverage is also extended to The Pastoral Outreach Program provides CF Veterans who: spiritual and pastoral care. CF members, • die while receiving Earnings Loss Veterans, and families in need can be Benefits or Canadian Forces Income connected with a member of the clergy. Support benefits; For more information on the Pastoral • received, or qualified for, a disability Outreach Program you can call toll-free award at the time of their death; and 1-800-883-6094. • do not have enough money in their estate to pay for a dignified burial. A “means test” is used to make a decision.

1-866-522-2122 14 HOW CAN I GET INFORMATION ON SERVICES Our Case Scenarios OR BENEFITS? The CF Veterans and families we profile in our case scenarios may For more information on Veterans’ receive other benefits and services services and benefits, to find out if you under the new Charter that are not qualify, or how to apply, please: detailed in this booklet. To learn more about the full range of Call: 1-866-522-2122 (English) support that may be available to 1-866-522-2022 (French) them, please visit the New Veterans Charter section of the Visit the VAC Web site: VAC Web site. www.vac-acc.gc.ca

Send us an e-mail: [email protected] DO YOU LIVE OUTSIDE OF CANADA? Write to us: Veterans Affairs Canada Foreign Countries Operations (FCO) P.O. Box 7700 is responsible for delivering benefits and , PE services to eligible Canadian Veterans C1A 8M9 and their dependants who live or vacation outside of Canada.

Go On-line If you live outside Canada, you may On the VAC Web site, you will qualify for the following services under find aClient Self-Screening Tool the New Veterans Charter: to help you learn if you might • rehabilitation; qualify for programs and services • job placement assistance; under the New Veterans Charter. • group health insurance; and We encourage you to use this tool, • disability award. but it is not meant to replace the advice of a trained VAC professional.

www.vac-acc.gc.ca 15 For more information on these programs Bureau of Pensions and how to apply, please call FCO at: Advocates If you are unhappy with a decision 1-888-996-2242 concerning your disability award, (toll-free from the United States) monthly disability pension or death 00-800-996-22421 benefits, Veterans Affairs Canada’s (toll-free from the , Bureau of Pensions Advocates (BPA) can Germany, France, Belgium) help you through this formal appeals (613) 996-2242 process. (call collect from all other countries) BPA can provide you with free legal You can also write to: advice, assistance and representation Foreign Countries Operations when exploring your options for appeal. Veterans Affairs Canada These options could include: 66 Slater St., Rm 1405 • a Departmental Review; Ottawa, ON, Canada K1A 0P4 • a review hearing before the Veterans Review and Appeal Board (VRAB); CAN I APPEAL A VAC or DECISION? • an appeal hearing before VRAB. Yes. Under the New Veterans Charter, A number of Veterans’ organizations also there are informal and formal appeal offer help and advice free of charge. options in place for clients who do not agree with a decision concerning their For information about your disability application for VAC benefits. decision or how to ask for a review or appeal, call: If you are unhappy with a decision regarding rehabilitation services, Bureau of Pensions Advocates vocational assistance and the supporting Tel: 1-877-228-2250 (bilingual service) financial benefit programs, you may Outside Canada: Please refer to the appeal this decision with the phone numbers listed for Foreign Department. Your appeal options will Countries Operations. be explained in the decision letter you receive from VAC.

1-866-522-2122 16 Veterans Review and Appeal Board The Veterans Review and Appeal Board (VRAB) is an independent quasi-judicial agency. It provides two levels of appeal on disability pension and disability award applications.

Veterans Review and Appeal Board 1-800-450-8006 (English) 1-877-368-0859 (French)

Outside Canada 1-902-566-8835 (English) 1-902-566-8751 (French)

Web site: www.vrab-tacra.gc.ca

www.vac-acc.gc.ca 17 Notes

1-866-522-2122