Bias Interrupters - Changing Systems to Level the Playing Field

2019 Indianapolis CLE Forum

icemiller.com Agenda Unconscious Bias Overview Bias Interrupter Tools Strategies – Hiring & Recruiting Strategies – Performance Evaluations Questions

icemiller.com Circle of Trust

icemiller.com Unconscious Bias

• Pervasive • Do not necessarily align with our declared beliefs • Malleable

icemiller.com Level 3

Level 2

Level 1

icemiller.com icemiller.com Bias interrupters are tweaks to basic business systems that interrupt unconscious bias in the workplace.

• Organizational interrupters change existing business systems

• Individual interrupters are steps individuals can take on their own

Source: Center for WorkLife Law

icemiller.com Company Team

Carli Lloyd Tobin Heath Balancing Opportunities Crystal Dunn Adrianna Franch 1. Use the entire list when Imani Dorsey determining whom to choose for Rose Lavelle an opportunity. DeAndre Yedlin 2. Rotate opportunities. Paul Arriola Source: Vernā Myers, Vernā Myers Consulting Group

icemiller.com icemiller.com Hiring & Recruiting

Performance Evaluations

icemiller.com Track Job Metrics Postings

Define Structured Culture Fit Interviews

icemiller.com Metrics

Candidate Pool Demographics People of People with Phase Gender LGBTQ Color disabilities Applicants Resume Review Interviews Hiring by: supervisor, department, organization

icemiller.com Job Postings

“Reporting to the head of “Come join our highly enterprise sales, this role motivated and dedicated focuses on customer sales team. If you are acquisition. The ideal committed to providing candidate is determined to excellent customer succeed, driven to provide experience and are superior customer responsiveresponsive,, sympathetic to experience.” the needs of all customers, this is the job for you.”

icemiller.com icemiller.com Structured Interviews

Draft Develop Train Define Hiring Interview Grading Interview Attributes Questions Rubric Team

Source: Google re:Work icemiller.com icemiller.com Culture Fit

1. What are some of your own culture fit preferences?

2. How is culture fit discussed in your hiring teams?

Interviewers were primarily interested in new hires whose hobbies, hometowns and biographies matched their own.

Source: Lauren Rivera, Guess Who Doesn’t Fit In at icemiller.com Work, 2015 Track Performance Metrics Criteria

Trained Bias Prepare Interrupter People

icemiller.com Metrics

Evaluation Process

Areas Gender Race/Ethnicity Promotion Pools Advancement Ratings Level Overall Cohort by: supervisor, department, organization

icemiller.com Performance Criteria

icemiller.com Prepare People

Bias in Performance Evaluations

Four Patterns – tendencies not absolutes 1. Prove-it-Again! 2. Tightrope 3. Parental Wall 4. Tug of War

icemiller.com Name the Pattern

“[He] has a low key personality. This is a positive in terms of him maintaining his composure, but can be interpreted as a low energy or low interest level…”

icemiller.com Trained Bias Interrupter

icemiller.com Questions

Bias Interrupters Behavior Change Awareness

Unconscious Bias

icemiller.com