Annual Report Year 2012-13

Urban Management Centre Cover page photograph: Sluice gates, Ahmedsar Tank, Roza, Contents

About Urban Management Centre (UMC) 01

Geographical spread 02

Areas of technical expertise 03

Sectors and specific programs 05

Sharing – Learning 20

Financial highlights 21

Our partners 22

Team 23 Annual Report 2012-13 About Urban Management Centre (UMC)

The Urban Management Centre (UMC) is a women promoted not-for-profit organization, that works towards professionalizing urban management in and worldwide. UMC provides technical assistance and support to city governments and facilitates change through peer-to-peer learning processes. It enhances the capacity of city governments by providing expertise and ready access to innovations on good governance implemented in India and abroad. It facilitates city governments to design, implement and evaluate municipal development and management projects. UMC extensively works in the areas of urban water and sanitation, heritage management, urban planning, urban health, municipal finance, urban management, urban transportation and institutional restructuring.

The Urban Management Centre evolved from being a project office of the International City/ County Management Association (ICMA). Its genesis is marked from 1997, and still continues to be an affiliate partner to ICMA. The Urban Management Centre was formally registered in 2005.

UMC’s Mission “To foster excellence in governance through innovative urban management solutions”

Conducting workshop on public grievance redressal in

1 Geographical Spread

The Urban Management Centre works with numerous urban local bodies, currently more specifically in the states of Gujarat, Madhya Pradesh, Maharashtra, Orissa, Rajasthan and Tamilnadu in India. Apart from working in the geographical boundaries of the country, UMC also works with city governments of other south Asian countries like Afghanistan, Indonesia, Nepal and Sri Lanka. The organization has facilitated networking of almost 1800 cities within India and which is able to reach out to more than 65 percent of urban population throughout the country through establishment of network of City Manager’s Associations. These local government associations have played a pivotal role in the development of urban sector and its policies last decade.

Map depicting geographical spread of UMC work areas

Working with cities towards performance improvement planning

2 Annual Report 2012-13 Areas of Technical Expertise

Performance measurement Urban research

UMC uses performance measurement as a tool to UMC provides research services including literature analyze performance of city governments across reviews, data interpretation, analysis and technical sectors to institute service standards, identify writing to governments and nonprofit organizations best practices, exchange information and achieve in urban sector to support implementation of policy improvements in data reliability and service and reforms. delivery. Training and capacity building Urban management and planning UMC enhances capacity of government bodies through focused trainings, workshops, national UMC works with city governments to determine and international study tours and programs, hand- specific needs and designs targeted work plans in holding support and dissemination of best practices. consultation with stakeholders. We have prepared city development plans, sanitation plans, heritage management plans and health plans for various bodies.

Discussion with Bhopal Municipal Corporation officials

3 Documentation and transfer of leading Communication design practices We believe that communication holds the key to UMC has worked extensively on documenting successful implementation of projects. UMC designs leading practices in urban sector and dissemination communication material, programs and information of these success stories. We facilitate and catalyze and education campaigns on urban issues for city to city partnerships for exchange of knowledge various target audience. and expertise.

Data visualization and mapping

We use Geographical Information System (GIS) and other interactive data analysis tools extensively to map and analyze urban data for better understanding of data and improved decision making.

Financial management

UMC works with cities to improve their revenue generation and collection and bring about accounting system reforms through training, reconciliation of financial statements and review of tax collection and financial management systems.

Proximity analysis of health facilities in Ahmedabad

4 Annual Report 2012-13 Sectors and Specific Programs Urban Water and Sanitation

Access to safe drinking water and sanitation has remained a major issue in the urban areas. Ensuring adequate supply of safe potable water on a regular basis has virtually assumed the proportion of a major crisis management. UMC in co-ordination with state and local governments works to address the constraints of lack of reliable and updated performance information on water supply and sanitation services.

Assessing equity in drinking water

Performance assessment system for urban water supply and sanitation in Gujarat and Maharashtra

The Performance Assessment System (PAS) project The project emphasized on studying the records on urban water supply and sanitation was launched and data maintained by the 159 municipalities and in 2009 with an objective to assess and improve 8 municipal corporations of Gujarat. The project has the performance of water and sanitation services the following objectives: in urban Gujarat and Maharashtra. The Urban • To develop and implement performance Management Centre in partnership with Centre measurement system for regular and for Environmental Planning and Technology (CEPT) reliable urban water supply and sanitation initiated the seven year action research project, information. financially supported by the Bill and Melinda Gates • To design and share results with Urban Local Foundation (BMGF). Bodies (ULB), state government agencies, other stakeholders and media through

5 performance monitoring and dissemination UMC initiated Information System Improvement system for use in decision making, providing Plan (ISIP) and Performance Improvement Plan (PIP) incentives and influencing demand. for selected ULBs in Gujarat. UMC has identified • To facilitate development of performance key thematic areas for making improvements in the improvement plans by ULBs with support information system as well as actual performance. from state governments, Non-Government Organizations (NGO) and the private sector. Following thematic areas have been identified: • Public grievance redressal system- focuses The action research focused on use of the on improving the reliability indicator of data performance indicators and benchmarks to pertaining to complaint redressal and develop a facilitate consistent reporting, monitoring, planning, model citizen charter for ULBs. A study on public budgeting and investing in water and sanitation grievance redressal system has been initiated in services in 167 ULBs of Gujarat. The Ministry of 5 cities such as Patan (Class A), Siddhpur, (Class Urban Development (MoUD) in India developed B), Petlad (Class B), Oad (Class D) and Anklav Service Level Benchmarks (SLB), as a part of which (Class D). 28 service level performance indicators were • Improvement in drinking water quality identified covering four basic urban services namely surveillance- focuses on reviewing existing water supply, sewerage management, solid waste surveillance system, ways of recording and management and storm water drainage. reporting it, decision making based on surveillance and creating standard operating UMC trained ULBs and collected data on water procedures. UMC is in process of developing a supply, sanitation, solid waste management and standard operating procedure (SOP) on drinking storm water drainage. The project has now moved water quality monitoring and surveillance on to performance improvement from performance for small and medium towns with a view to measurement and monitoring. establish a uniform procedure for routine collecting and testing of water samples.

Data collection on performance assessment in water and sanitation

6 Annual Report 2012-13

• Waste water treatment- emphasizes to (Class A), Siddhpur (Class B) and Dwarka (Class C) understand fecal sludge management processes and provided recommendations to enhance cost in cities that do not have underground sewer recovery. Assessment of collection efficiency network and to analyze the extent of waste of taxes in detail and providing support to each water treatment processes. ULB towards making improvements was another • UMC has initiated a study in 4 ULBs -Anklav area of intervention to review the financial (Class D), Balasinor (Class B), Oad (Class D) and management. Patan (Class A) to review treatment efficacy • ISIP in Vadodara Municipal Corporation- focuses of oxidation ponds and its O&M regime. The on preparing information system improvement study aimed to create a revenue model to reuse plan (ISIP) for water supply and sewerage for treated waste water that could lead to improved Vadodara Municipal Corporation. The aim of this operation and maintenance of the waste water ISIP is to: treatment plants. UMC has also initiated a study • Improve data recording, processing/ on septage management in Deesa (Class B) usage and reporting and Dhrangadhra (Class B) municipalities. The • Improve data reliability as per SLB aim was to understand septage management definitions practice from source to disposal and provide • Implement innovative tech-solutions for technical assistance to ULBs to improve their information system data recording formats. • Improve on-ground service delivery of • Cost recovery and collection efficiency of tax- water supply and sewerage in Vadodara focuses on calculating ‘real cost recovery’ based demonstrated with the help of improved on accrual accounting method under the double data/ information systems entry accounting system and identifying the areas of improvement in revenue income and revenue expenditure. UMC has reviewed cost recovery in 4 cities - Anand (Class A), Patan

Facilitating improvement in oxidation ponds

7 City sanitation plan for Ahmedabad Municipal Corporation (AMC)

Sanitation is defined as safe management of The AMC formed a City Sanitation Task Force human excreta, including its safe confinement and including representatives from government treatment, disposal and associated hygiene-related departments, academic institutions, non- practices. The Government of India launched its government organizations and slum dwellers. National Urban Sanitation Policy in 2008 with a Consultations with the task force were held goal of making India ‘community-driven, totally and valuable feedback was obtained. Primary sanitized, healthy and liveable cities and towns’. and secondary data and situational analysis on The policy advocates that all cities and towns waste water, sanitation, storm water drainage, become open defecation free, all human wastes solid waste management and environmental and liquid waste be collected and safely treated and and public health was done. Based on various adequate resources be available for operation and consultations and data; separate improvement maintenance of sanitation facilities. Considering plans for sewerage, sanitation, storm water the mandate of NUSP, the cities in India needed drainage, solid waste management were prepared. to review and update their city sanitation plans to It included an action plan for achieving 100 percent provide better infrastructure facilities to the citizens. sanitation in the city through demand generation and awareness campaign, sustainable technology The Urban Management Centre developed city selection, construction and maintenance of sanitation plan for AMC, the local governing sanitary infrastructure, provision of services, O & body responsible for the civic infrastructure of M issues, institutional roles and responsibilities, Ahmedabad. The plan aimed at developing and public education, community and individual action, maintaining a clean, safe and pleasant physical regulation and legislation. environment to promote social, economic and physical well-being of all sections of the population.

Assessing water and sanitation in slums

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Master plan for solid waste management for Ahmedabad Municipal Corporation (AMC)

Ahmedabad is among the fastest growing cities in The site visit was undertaken to establish a India, flourishing and advancing in various areas of qualitative relationship between the statistical commerce, trade, industry, science and technology details provided by the ULB with the actual and education. The municipal corporation currently ground reality. Based on the field visit data and covers area of 446 sq km housing a population of consultations with varied stakeholders, UMC 55.68 lakh, which is administered in 6 zones with developed the master plan for improving the solid 64 election wards. Ahmedabad ranked 19 among waste management services in Ahmedabad. 25 major cities in the country, as highlighted by the National Sanitation Ranking conducted by Ministry Short, medium and long term recommendations of Urban Development in 2009. Poor solid waste for segregation of municipal solid waste; door/ management in the city was a major component for gate to dump collection in residential, slum and scoring low. Solid waste management included poor commercial areas; municipal solid waste collection solid waste collection efficiency, extremely high level through street sweeping and litter bins; municipal of littering, poor solid waste treatment capacity and solid waste collection from kitchen of hotels and negligible scientific disposal and poor cost recovery restaurants; construction waste and municipal in solid waste management services. solid waste collection were provided. Along with these, recommendations for municipal solid Ahmedabad generates about 3500 metric tons waste collection from slaughter house, meat, of waste every day. An effective solid waste fish and special markets; lifting of dead animals; management is a challenging task which can transportation of municipal solid waste and be implemented successfully, only with active municipal solid waste processing and disposal in participation and efforts of all stakeholders involved Ahmedabad were also provided. in the waste cycle. Thus, the Urban Management Centre in partnership with AMC developed master plan for solid waste management services for the city. The master plan will steer the technological, social and financial options for the city to move towards becoming a zero waste city by 2030. UMC interacted with ULB officials, citizens for understanding the current situation.

Detailed site visits were undertaken at following locations to assess the status of SWM services: • Waste collection points in residential, commercial and special (including meat and vegetable) market areas, formal and informal open dumping sites in and around the city • Natural water bodies including nalas, river, lake, pond, etc. to assess the environmental degradation caused due to lack of municipal SWM services • Public toilets, urinals and open defecation spots • Special areas such as railway station, university, other campus of large institutional areas, GIDC estates in the city, etc.

9 Development and management of information, education and communication (IEC) process for solid waste management department for Ahmedabad Municipal Corporation

With rapid growth in geographical boundaries and The following IEC tools were developed: population, Ahmedabad Municipal Corporation • Mascot design and branding of IEC campaign (AMC) now covers an area of 464.16 sq km. with • Documentaries, advertisement, cinema slides in more than 60 lakh inhabitants governed through 6 three languages (Hindi, Gujarati and English) for zones and 64 election wards. The city’s increasing screening in TV, theatres, schools, colleges population has led to drastic rise in daily solid • Print material like brochure, advertisements and waste generation which has reached 3500 metric pamphlet tons per day. The Solid Waste Management • Awareness and training kit for various target (SWM) department of AMC has undertaken many groups like students, colleges and SWM staff. initiatives like enforcement through mobile courts, • Strategy for public events, street plays, road improved collection by way of door-to-door solid shows, exhibition designs. waste collection, strengthening and modernization of street sweeping, maintenance of public toilets, protected and safe transportation of solid waste, Public Private Partnership (PPP) based processing plants, etc. to keep the city clean.

The Urban Management Centre along with AMC initiated awareness generation through IEC to improve solid waste management in Ahmedabad. UMC’s partner organization - Theatre Media Centre supported in design and making of the IEC material.

Designing a road show on waste management

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Urban Health

Cities in India are seeing rapid expansions as increasing numbers of people are migrating to urban areas in search of livelihood opportunities. The rapid growth in urban population has outpaced the provision of affordable housing and environment and health infrastructure. UMC aims to help local governments provide healthy living conditions to its urban populace by improved environmental and health infrastructure.

Preparation of model city health plan for Bhubaneshwar, Pune and Jaipur

India is going through a major urban sprawl like water and sanitation services in slums, the the rest of the developing world. According to governance structures and health seeking census 2011, urban population in India is 37.7 behavior of slum population. The existing health crore exhibiting a rise of 31 percent over the last facilities in terms of staffing, infrastructure and decade. The rapidly growing urban population has maintenance were evaluated. resulted in shortfall of urban housing that has led 3. Stakeholder consultations: Consultations to proliferation of slums and squatter settlements meetings were held with the Municipal in Indian cities. Crowded living conditions, Corporation, Health and Family Welfare unhygienic surroundings and lack of basic amenities Department and Integrated Child Development characterize slums in India. The near total absence Scheme in these cities to identify the key issues of civic amenities coupled with lack of primary and needs in health care delivery. health care services in most urban poor settlements has created an adverse impact on the health status of its residents. It is understood that health of the urban poor is significantly worse than the rest of the urban population and is often comparable to the health conditions in rural areas.

The Urban Management Centre, with Population Foundation of India (PFI) and project under the Ministry of Health through the financial assistance from United States Agency for International Development (USAID) initiated preparation of model city health plan for Bhubaneshwar, Pune and Jaipur under the ‘Health of the Urban Poor (HUP)’ program. The HUP program aimed at improving health and living conditions of urban poor through sustainable intervention approach. The following methodology was adopted for developing the city health plans as per the framework of the National Urban Health Mission (NUHM): 1. Slum listing and mapping: Primarily, slum listing meaning basic information on the city’s urban poor settlements including slum location, population and their environmental conditions was done. Thereafter the mapping was done. Designing a road show on waste management 2. Situational analysis: The urban health situation Assessing health centres in Bhubaneswar was assessed by reviewing the health indicators,

11 Project implementation plan for strengthening urban health systems in Ahmedabad

The Government of India has launched the National 2. Review of health indicators and morbidity data Urban Health Mission (NUHM) to address the 3. Assessment of environmental conditions in health concerns of the urban poor. NUHM aims to slums facilitate equitable access to primary health care 4. Assessment of institutional structures in health by strengthening existing health delivery systems. 5. Assessment of AMC health facilities In this context, Ahmedabad Municipal Corporation 6. Identification of community groups to be (AMC) initiated up-gradation of its urban health federated into MahilaArogyaSamitis system by upgrading its existing health facilities, 7. Development of essential health package and augmenting staff, extending health services to associated budget newly merged peri-urban areas and putting in place effective framework for community mobilization The City Health Plan for Ahmedabad incorporated and health outreach services.The UMC provided existing situation analysis including documenting technical assistance to AMC health department to existing health scenario and review of existing prepare the NUHM Health PIP of Ahmedabad city. health facilities and services, key issues in The city health plan prioritized extending health healthcare service delivery and strategies services to key focus areas in the city. The following for strengthening the urban health system, methodology was adopted to prepare the health improvements in institutional structure and plan: financial requirements to achieve it. 1. Listing and mapping of key focus areas

Morbidity profile, Ahmedabad

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Urban Development and Transport

People migrating to cities has created immense pressure on city governments to provide basic services to its dwellers and address the issue of service delivery as well as other challenges caused by unrestricted urbanization. Increasing population and economic activities have also exacerbated issues in urban transportation. Such issues arise due to complex institutional arrangements, insufficient finances to create infrastructure and inadequacies in ULBs. UMC works with city governments to address the issue of urban development and transportation.

City development plan of 7 cities of Madhya Pradesh

The overall population of the state of Madhya • Slums Pradesh grew by 20.3% during 2001-2011, against • Areas facing problems such as congestion, 24.3% in the previous decade. The decadal growth encroachments, etc. rate in the state is higher as compared to national • Areas providing formal and informal public average. This growth has also created several transport services to the city challenges to provide adequate and quality services • Home cottage industries in the city to all citizens. With this in mind, the Government of • Special areas such as railway station, railway Madhya Pradesh initiated city development plan to colonies, etc. enable cities to be at par with other urban centres • Outgrowths of the city, residential areas, in India. water bodies, municipal civic centre, retail and wholesale markets, health and educational The Urban Management Centre was hired by institutions, etc. the Urban Administration and Development Department (UADD), Government of Madhya Detailed analysis of the existing situation was done. Pradesh for the preparation of city development Citizen’s feedback was received and a vision for the plans for Garoth, Malhargarh, Narayangarh, city was developed. Bhapura, Sitamau, Shamgarh and Nagri cities of Mandsaur district of Madhya Pradesh.

The UMC team organized meetings with citizens and ULB officials, focused groups discussion and stakeholder workshops. An extensive data collection exercise of various utilities and services. Along with this, site visits to the following locations was arranged to assess the status of municipal services: • Water supply source, pumping stations, water treatment plants, reservoirs, households/ neighborhoods where municipal water is supplied • Waste collection points; formal and informal open dumping sites in and around the city, including water bodies • Natural water bodies including nalas, rivers, lakes, ponds, etc. to assess the environmental degradation caused due to lack of municipal services in the city Narayangarh, Madhya Pradesh • Public toilets, urinals and open defecation sites

13 Training needs assessment of city managers in urban transportation (In the states of Gujarat and Madhya Pradesh) A majority of cities in India face challenges of The project aimed to assess capacity of senior and providing integrated urban transportation. These middle management staff of ULBs to understand, problems could be mostly attributed to inadequate plan, operate and manage sustainable urban transport infrastructure and its sub-optimal use, transportation system. The study was carried no integration of land use and transport planning out across 4 cities namely Bhavnagar, Jamnagar, and few improvements in city bus service. Such Junagadh and Navsari in Gujarat and 6 cities namely problems arise due to complex institutional Bhopal, Indore, Jabalpur, Gwalior, Ujjain and Dewas arrangements, insufficient finances to create in Madhya Pradesh. infrastructure and inadequacies in ULBs. The institutional framework along with existing Considering these urban issues, the Government of urban transport situation was reviewed. India approved the National Urban Transport Policy Consultation with administrative and technical (NUTP) in April 2006. The JnNURM has also been heads, focused group discussions, facilitated supporting transportation sector linked investments consultative workshops were carried out to in the areas of bus, rail and related infrastructure. understand and assess the institutional and capacity One of the key constraints that has been identified barriers to successful implementation of sustainable in successful implementation of JnNURM projects transport in the cities. Capacity assessment survey has been capacity of ULB staff. To assess capacity of technical staff was undertaken and capacity of staff of local governments in the area of building strategy for cities in both the states and urban transport, the Urban Management Centre target group specific training needs were developed. with financial support from the ClimateWorks Foundation and the Shakti Sustainable Energy Foundation initiated a study to assess capacity of city governments in Gujarat and Madhya Pradesh.

Jamnagar, Gujarat

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Heritage Conservation and Management

Cultural heritage is our major link with the past and shows process of development of a society and represents a record of many historical attempts, achievement and failures. It places the responsibility of preservation on the current generation. At UMC, we firmly believe that old buildings and old areas in and around city limits should be looked upon as assets rather than liabilities because they represent the history of communities, embodying their tradition, heritage and culture through architecture and the urban form. UMC believes that potential conflicts between conservation and development can be avoided by increasing the functional integration of urban space through better and more comprehensive planning and research. The Urban Management Centre works with city governments to build awareness towards conservation of heritage fabric and develop action plan.

Preparing heritage bye-laws for Archaeological Survey of India (ASI) protected monuments The Archeological Survey of India (ASI) requested The study involved collection of primary and the India National Trust for Art and Culture secondary data, intensive mapping of the study Heritage (INTACH) to formulate heritage bye-laws area, conducting reconnaissance surveys and for 13 important archaeological structures across numerous meetings with experts and stakeholders. India. The Gujarat chapter of INTACH is housed The need to build, assess and understand the by the Urban Management Centre and thus, the existing issues of the prohibited and regulated partners prepared the bye-laws for the Sarkhej zones of the monument and areas surrounding it Roza, Ahmedabad and the Dwarkadhish Group of was identified. The assessment for the group of Temples, Dwarka. The objectives of the study were: monuments was done at three levels: • To evaluate current state of the prohibited and • Protected zone regulated area through an analysis of key issues • Public areas • To prepare bye-laws for conservation of the • Private areas in the regulated zone prohibited and regulated areas of selected Recommendations for improvements in the areas. infrastructure in the precinct were shared. Based UMC mobilized a team of experts to study, analyze on the detailed assessment, new bye-laws were and understand the area and its history. proposed.

Jamnagar, Gujarat The Great Mosque, Sarkhej Roza, Ahmedabad

15 Action plan for conservation of heritage precincts in the Deulwadi Precinct, Uran

Uran is a town located in Raigarh district of Navi • To identify the importance of regional Mumbai city. The Deulwadi precinct forms a part architectural elements and its design for further of the core and is one of the oldest areas of the establishment of regulatory mechanism for the town. Located near Bhimala Talao, the precinct area consists of Deulwadi Sansthan Chowk, a series of A detailed documentation was undertaken for temples located in the temple street and Ganpati understanding the constituent elements and its chowk. The Deulwadi precinct is facing tremendous impact on the site. The survey comprised a study urban pressure which is a threat to the versatility of morphology, its usage pattern and activity and culture of the area. New development is taking mapping of the site. The team also conducted place but it lacks visual and cultural connection in household surveys, activity mapping of the precinct context of the area. This paved way for developing at different times, survey identifying physical and an action plan to conserve the tangible and social infrastructure of the precinct. The precinct intangible heritage of Uran. was analyzed from architectural, historical and socio-cultural significance. Thereafter, guidelines for Mumbai Metropolitan Region Heritage Conservation heritage precinct conservation were developed. Society (MMR-HCS) entrusted the Urban Management Centre to understand and recognize Deulwadi Precinct as an important assess of people’s day-to-day life and prepare an action plan for the heritage conservation. The objectives of the assignment were: • To evaluate current status and condition of the precinct through detailed documentation and analysis of key issues • To identify schematic projects, programmes for conservation of precinct through participation of local community and stakeholders • To formulate financial, institutional and regulatory strategies for project implementation, phasing, operation and maintenance • To prepare draft guidelines for conservation of the heritage precinct

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GIS based mapping of built heritage of Surat and Rander in India

Surat is one of the most dynamic and fast growing elements, special features in the built typology, cities of India in terms of its economy and culture. community spaces, tree, gates and street furniture The city also has a magnificent heritage value as one etc. The survey format was finalized by consultative of the oldest ports along with a history of having meetings with SMC representatives, field testing, business linkages with more than 84 countries. The selecting and training survey teams. UMC also Jawaharlal Nehru National Urban Renewal Mission conducted a secondary literature survey by meeting (JnNURM) lays emphasis on urban renewal and people with the knowledge of history, cultural heritage conservation in cities. The Surat Municipal fabrics of Surat. UMC thereafter used the GIS to Corporation (SMC) proactively initiated a project generate thematic maps for further analysis and to protect and conserve its valuable heritage. UMC decision making by the Municipal Corporation. carried out the task of preparing comprehensive list of heritage properties in the Rander ward and The findings of the survey were published by UMC central zone of the city. in a book called ‘At the Core: Understanding the built heritage of Surat and Rander’ which was The project was launched with a workshop called awarded the INTACH-SATTE (The Indian National “Surat Sona ni Murat” on the background of history, Trust for Art and Cultural Heritage – South Asia culture and heritage of Surat with participation of Travel Tourism Exchange) Award - 2011 under stakeholder. The workshop helped the participating the category of ‘Exemplary work done or the staff understand the fabric of the city. The UMC Preservation and Promotion of Historic Towns’. team prepared a comprehensive form for listing of heritage properties. The criteria included age of building, year of construction, ownership, nature of building, material of construction, architectural

Heritage survey, Surat

17 Energy and Climate Change

Climate change and its adverse effects are areas of immediate concern for urban populace. Changes in urban space are linked to global warming and its influences on the natural weather pattern, make cities vulnerable to natural calamities and changing disease pattern. UMC helps local governments create programs and develop infrastructure and systems to adapt and mitigate effects of climate change in urban areas.

Implementation of energy conservation and building code (ECBC) in ULBs of Gujarat

Rapid global warming and resultant climate of buildings. The BEE has designated the Gujarat changes is a threat to increasing energy deficiency, Energy Development Agency (GEDA) as a nodal requiring urgent measures to rectify the situation. agency for implementing the code in the state of Studies have revealed that buildings contribute to Gujarat. global warming and tackling these issues at the root level would contribute significantly to energy UMC in collaboration with the Shakti Sustainable saving. With a view to promote imminent need of Energy Foundation and the ClimateWorks energy conservation in India, the Indian Parliament Foundation facilitated the process of passed the Energy Conservation Act 2001 in the implementation of the Code in selected cities in year 2001. To facilitate the implementation of the the state. UMC reviewed the existing building Act, the government set up the Bureau of Energy plan approval framework in cities to apply ECBE to Efficiency (BEE) to oversee development of energy modify the system to accommodate ECBC. UMC conservation programmes. BEE developed the ECBC organized several workshops for building capacity to provide minimum requirements for the energy and consensus on ECBC implementation. efficient and sustainable design and construction

Workshop with Gujarat cities

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Urban Planning and Management

Urban planning is the most essential and technical process of designing an urban area and its environment with all infrastructural amenities. UMC has rich experience of integrating planning of urban areas with improvements in its management. UMC helps city governments to prepare long term strategic plans and statutory plans for overall development and growth through consultative and participatory planning processes.

Preparation of municipal management manual for cities of Afghanistan

UMC provided technical assistance to ICMA’s Afghan It also intended to clarify internationally well-known Municipal Strengthening Program (AMSP) . This concepts in connection with relevant topics and program was financially supported by the United provide case studies for best management from States Agency for International Development other countries. The manual was prepared with (USAID) with the objective of strengthening contributions by multiple authors and published capacity of municipal level governments in selected in English, Dari and Pashtu languages. UMC has provincial capital cities located primarily in south- also supported AMSP program in the area of urban eastern Afghanistan. UMC developed a municipal planning. This included creating base maps for management manual for Afghanistan city managers. cities and preparing Strategic Municipal Action Plans The manual was built on the Municipal Governance (SMAPS) for cities of Panjshir. UMC also trained Best Management Practices Manual. The manual Afghan officials on the process of local government covered various aspects of urban management to planning and has conducted capacity building of present tools and techniques for professionalizing these local governments in planning processes. urban management.

Study tour on urban services for Afghan officials to India

19 Sharing - Learning

practices and innovations in water and sanitation sector in urban Gujarat. The publication is an outcome of field visits and from interaction with ULB staff from various departments including Water Supply, Sewerage /Drainage, SWM, Taxation and Accounts. Leading practices from different ULBs are documented in a designed format, friendly enough for busy practitioners to use. The catalogue was disseminated to all urban local bodies of Gujarat and other stakeholders/ practitioners engaged in Ethopian delegation to India WATSAN sector.

UMC uses audio/video documentaries as an The cornerstone for all activities that UMC effective tool to communicate ideas and create undertakes is information and dissemination. The awareness about development issues among urban UMC shares ULB’s studies, research on various community and also maintain record of practices. initiatives in the areas of water, sanitation, solid UMC has video documented ideas which have been waste management, city civic center and financial successful in addressing issues pertaining to urban management in the form of printed documents, management and service delivery. Its recent film and audio-video materials. The UMC brings is on citizens’ feedback and citizen’s perception in e-newsletters and a quarterly bilingual newsletter the field of water and sanitation. The film captured named “JalDarshan”, that focuses on water and citizens’ feedback on availability of water and sanitation issues from the state and across the sanitation services, their usage, the quality and world. reliability of service and satisfaction levels.

UMC has been a pioneer in documenting leading More details on www.umcasia.org practices since 1999. Its recent catalogue is titled “ What Works” and is a catalogue of leading

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Financial Highlights (Amount in Indian Rupees)

Amounts in ‘000

Abridged statement from audited statements

Equity and Liabilities 31st March 2013 31st March 2012 Share Capital 0.20 0.20 Reserves and Surplus 63354.49 55235.66 Current Liabilities 1140.21 930.29 Total 64494.91 56166.15

Assets 31st March 2013 31st March 2012 Tangible Assets 2724.68 896.91 Current Assets 61770.23 55269.24 Total 64494.91 56166.15

Abridged statement of Profit and Loss account

Income 31st March 2013 31st March 2012

Revenue from Operation 5443.90 4270.53 Other Income 21918.83 28086.94 Total 27362.73 32357.47

Expenditure 31st March 2013 31st March 2012 Employee Benefit Expenses 1545.98 1363.77 Depreciation and Amortization 191.72 108.07 Other Expenses 17506.15 14533.97 Total 19243.85 16005.81 Profit and Loss for the period from 8118.88 16351.66 continuing operation

21 Our Partners Implementing partners • Ahmedabad Municipal Corporation (AMC) • Ahmedabad University • Archaeological Survey of India (ASI) • Center for Environment Education (CEE) • Centre for Environmental Planning and Technology (CEPT) University • Department. of Municipal Administration, Govt. of Tamil Nadu • Family Health International, Delhi • • Government of Madhya Pradesh • Greater Mumbai Municipal Corporation • Greater Visakhapatnam Municipal Corporation • Gujarat Municipal Finance Board, Govt. of Gujarat • Gujarat Urban Development Mission, Govt. of Gujarat • Indian National Trust and Architectural Heritage (INTACH) • Lavasa City Council • Mumbai Metropolitan Regional Development Authority • Mumbai Transformation Project Unit, Govt. of Maharashtra • Municipalities of Cuddalore and Nagapattinam • National Institute of Urban Affairs (NIUA) • Population Foundation of India (PFI) • Research Triangle Institute, Indonesia • Surat Municipal Corporation (SMC) • The Asia Foundation, Sri Lanka • The Communities Group International (TCGI) -Indo-US Financial Institutions Reforms and Expansion (Debt) Project- (FIRE) D (III) program • The International City/County Management Association, Washington DC • The Urban Institute, Washington • The World Bank Institute • Urban Administration and Development Department, Government of Madhya Pradesh • Urban Governance Collaborative, USA • West Bengal Pollution Control Board & East Kolkata Wetlands Management Authority Funding partners / associates • Ahmedabad Municipal Corporation • Bill and Melinda Gates Foundation • Centre for Environmental Planning and Technology (CEPT) University • Climateworks Foundation • Shakti Sustainable Energy Foundation • European Union • Government of Gujarat • Government of Madhya Pradesh • Government of Maharashtra • International City/ County Management Association (ICMA) • National Institute of Urban Affairs (NIUA) • United States Agency for International Development (USAID) 22 Annual Report 2012-13 Team

Manvita Baradi, Director Meghna Malhotra, Deputy Director Karunamoy Agnihotri, Senior Finance Manager Rakesh Vasavada, Asst. Finance Manager Anurag Anthony, Regional Program Manager Vanishree Herlekar, Program Manager Arvindkumar Singh, Program Manager Usha Kiran Zarika, Program Associate Urvi Patel, Program Associate Hemal Patel, Project Associate Maulik Hajarnis, Project Associate Shabana Charaniya, Project Associate Vinay Patel, Research Associate Rapti Bhoumick, Communication Officer Poulomee Ghosh, Project Associate Akshay Upadhyay, Project Associate Krunal Parmar, Project Associate Bhavesh Patel, Project Associate Nilima Rawat, Equity Specialist M.C.Mehta, Technical Specialist Vinay Parmar, Admin Assistant Jayshree Bhavsar, Office Assistant Kantilal Kharadi, Driver

23 24 Publications by Urban Management Centre (UMC)

Training Needs Assessment of City Managers in Urban Transport in Madhya Pradesh, 2013, ISBN 978-81-909120-3-7

What Works in Water and Sanitation: Case studies from Urban Gujarat, 2013 ISBN 978-81-909120-4-4

Best Practices Sangrah (in Gujarati), edited and published by UMC under the PAS program, 2012, ISBN 978-81-909120-2-0

At the Core-Understanding Built Heritage of Surat and Rander, authored by Manvita Baradi and Meghna Malhotra, 2011, ISBN 978-81-909120-1-3

Afghanistan Urbanscapes, authored by Manvita Baradi and Meghna Malhotra, 2010, ISBN 978-81-909120-0-6

Mega Cities-Poised for Change: Leading Practices Catalogue, knowledge management by UMC, published by International City/County Management Association, 2007

Inclusive Development through Partnership and Reforms in Urban Management In Gujarat (2001- 2006), Knowledge Management by UMC, published by Gujarat Urban Development Company Limited, Government of Gujarat, 2007 Films by Urban Management Centre (UMC)

Citizens’ Feedback on Municipal Water and Sewerage Services, 2013,Duration: 7 minutes

Kachari Dosi - A film on solid waste management, 2012,Duration: 3 minutes

Keep City Clean, 2012, Duration: 2 minutes

Keep Surroundings Clean, 2012, Duration: 2 minutes

Water Supply Diagnostics - A Case Study of Lathi Municipality, 2012,Duration: 12 minutes

What Works- Ensuring Water Quality in SMC, 2011, Duration: 10 minutes

Performance Measurement and Improvement of Urban Gujarat, 2010, Duration: 9 minutes

Introduction to PAS program, 2009, Duration: 8 minutes

Inclusive Development through Partnership and Reforms in Gujarat, 2007, Duration: 13 minutes

Playground Design and Execution – in Nagapattinam and Cuddlore, Tamil Nadu under Post Tsunami Recovery Program 2005 – 2007, 2007 Duration: 16 minutes

Learning Beyond Borders : Afghanistan, 2009, Duration: 17 minutes

Strengthening Local Governance in Sri Lanka, 2008, Duration: 7 minutes

CityLinks-Nagapattinam and Cuddlore, Tamil Nadu - Post Tsunami Recovery Program (2005 – 2007), 2007, Duration: 19 minutes

CityLinks Indore Jabalpur Banglore (2002 – 2004), 2004, Duration: 17 minutes

Mainstreaming HIV/AIDS Program in City Governments, 2005, Duration: 15 minutes

Towards Professionalizing Urban Management, 2003, Duration: 13 minutes

Lessons Learned, Lessons Shared – ICMA Annual Conference and Study Tour 2005, Duration: 10 minutes Urban Management Centre (UMC) III Floor, AUDA Building, , Ahmedabad, Gujarat Tel: 91-79- 27546403/ 5303 Email: [email protected] Web: www.umcasia.org