AUTOGRILL GROUP ANNUAL REPORT 2018
AUTOGRILL GROUP
ANNUAL REPORT 2018
(Translated from the original version issued in Italian) Annual Report 2018 Autogrill Group
2 Annual Report 2018 Annual Report
LETTER TO SHAREHOLDERS
Dear Shareholders,
2018 was a year of deep change, saddened by the premature loss of our Chairman, Gilberto Benetton, to whom we owe the establishment of our Group. I also want to commemorate him for his relentless drive for and support to international growth that, as a Chairman, he never failed to give. For us, his view of entrepreneurship, growth and internationalization will always be a key value to take inspiration from, for the future of Autogrill.
In 2018, we reached a turnover of €4.7 billion and made constant progress on the three- year plan that we shared with you last year and that will be fully implemented in 2019, as planned. We are actually deeply focused on improving the effectiveness of our operating model, keeping our operations at an excellent level, and achieving the financial results we set ourselves.
2018 saw good progress, especially in the second half of the year, when we proved to be able to quickly respond and adapt to the external volatile factors brought about by changes in macroeconomic variables, such as rising labor costs in North America and a moderate growth of motorway traffic in Europe.
A very positive result was a rise in turnover — on a like-for-like perimeter — reported by North American airports and the new contracts secured, such as those of Salt Lake City and Boston airports, which strengthen HMSHost’s undisputed market leadership.
I also would like to mention our expansion in the US airport convenience stores segment which, through the takeover of Avila after buying Stellar in 2016, now makes us the third most important industry player.
Our external growth strategy — the Company is always looking for profitable opportunities on the international markets — took place in other geographical areas as well, for instance in Germany, where we took over Le CroBag, a leading provider of Food & Beverage services in German railway stations.
Your company’s business strength is reflected in its global contract portfolio: the year’s new and renewed contracts totaled €4 billion, with an overall portfolio value rising to €36 billion and with an average duration of more than 7 years.
The year 2018 was also important in terms of organization, as we deeply renewed the management team with the arrival of Camillo Rossotto as Corporate General Manager and Group CFO of Autogrill, and Andrea Cipolloni as new CEO for Italy and European countries.
Then, Chairman Paolo Zannoni, a high-profile international figure, also joined our Company.
In addition, the Group continued to uphold a sustainable business culture, encompassing all social and environmental aspects. This approach also led us to try innovative circular economy solutions, such as the Wascoffee® project. These aspects are, and will continued to be, an increasingly important part of our way of doing business.
We are on the right path to achieve the priority goals that we have set for our Company: continuing to increase revenue, making our organization more and more efficient, improving profitability, and pursuing continued development in the Group’s key geographical areas.
Gianmario Tondato Da Ruos CEO
3 Annual Report 2018 Autogrill Group
4 Annual Report 2018 Annual Report
BOARDS AND OFFICERS
BOARD OF DIRECTORS 1
Chairman 2, 3 Paolo Zannoni 12, E CEO 2, 3, 4 Gianmario Tondato Da Ruos E Directors Alessandro Benetton Franca Bertagnin Benetton Ernesto Albanese 7, I Francesco Umile Chiappetta 6, 7, I Cristina De Benetti 6, I Massimo Di Fasanella D’Amore di Ruffano 5, 8, I, L Catherine Gérardin Vautrin 5, I Marco Patuano 5 Maria Pierdicchi 8, I Elisabetta Ripa 5, 7, I Paolo Roverato 5, 6 Secretary Paola Bottero
BOARD OF STATUTORY AUDITORS 9
Chairman Marco Rigotti 10 Standing auditor Antonella Carù 10 Massimo Catullo 10 Alternate auditor Roberto Miccù 10 Patrizia Paleologo Oriundi 10
INDEPENDENT AUDITORS 11 Deloitte & Touche S.p.A.
1 Elected by the annual general meeting of 25 May 2017; in office until 9 Elected by the annual general meeting of 24 May 2018; in office until approval of the 2019 financial statements approval of the 2020 financial statements 2 Coopted on 7 February 2019 to replace Gilberto Benetton; elected 10 Chartered accountant/auditor chairman of the board on the same date 11 Assignment granted by the annual general meeting of 28 May 2015, to 3 Powers assigned by law and the company’s by-laws, particularly legal expire on approval of the 2023 financial statements representation with individual signing authority 12 Appointed at the Board of Directors meeting of 7 February 2019 4 Powers of ordinary administration, with individual signing authority, per E Executive director Board resolution of 25 May 2017 I Independent director as defined by the Corporate Governance Code for 5 Member of the Strategies and Investments Committee Listed Companies (version approved in July 2014 by the Corporate 6 Member of the Internal Control, Risks and Corporate Governance Governance Committee and endorsed by Borsa Italiana, ABI, Ania, Committee Assogestioni, Assonime and Confindustria) and pursuant to Articles 147-ter 7 Member of the Related Party Transactions Committee (4) and 148 (3) of Legislative Decree 58/1998 8 Member of the Human Resources Committee L Lead Independent Director
5 Annual Report 2018 Autogrill Group
6 Annual Report 2018 9 51 21 22 83 82 72 91 62 95 47 30 66 80 44 111 112 195 41 114 13 21 103 103 105 110 102 102 95 189 33 194 43 104 104 104 104 104 109 117 107 Reconciliation between parent and consolidated equityReconciliation and consolidated between parent Information pursuant Arts. to and 71 70 Consob of Regulation 11971/1999 no. Independent auditors’ report Statement of cash flows of Statement Matrix linking GRI and material aspects related topics GRI Content Index Atypical unusual or transactions Drafting criteria changes in of equityStatement Autogrill Group’s social and environmental data Autogrill Group’s Significant non-recurring and transactions events Statement of comprehensive income Income statement Financial position Treasury shares Product: quality product and safety and focus the on customer People: People of Autogrill of People Group People: Planet: environmental protection Corporate governance Management and coordination partyRelated transactions pursuant Art. to Statement 2.6.2(8) the of Regulations Organized Markets for and Managed by Borsa Italiana S.p.A. development and Research financial of Statement position Change in and scope other consolidation corporate of actions Introduction Financial and non-financial risk management General business context A-Company: the Autogrill Group
CONSOLIDATED FINANCIALCONSOLIDATED STATEMENTS 1.6.11 1.6.10 1.5.10 2.1.5 1.5.8 1.5.9 1.6.9 1.5.7 2.1.4 1.5.6 1.6.8 OUTLOOK Consolidate non-financial statement GROUP PERFORMANCE GROUP 2.1.3 2.1.2 1.2.3 1.6.7 1.5.5 1.5.3 1.5.4 CONSOLIDATED FINANCIALCONSOLIDATED STATEMENTS NOTES TO THE FINANCIAL TO STATEMENTS NOTES ANNEXES OTHER INFORMATION BUSINESS SEGMENTS THE AUTOGRILL GROUP AUTOGRILL THE DIRECTORS’ REPORT DIRECTORS’ List of consolidated companies and other investments List consolidated of 1.6.2 1.6.3 1.6.4 1.6.5 1.6.6 2.1.1 Attestation by the CEO and manager in financial charge of reporting Independent auditors’ report 1.6.1 1.2.2 1.5.1 1.2.1 1.5.2 2. 1.4 1.5 1.2 2.1 2.2 1.6 1.3 CONTENTS 1. 1.1
DIRECTORS’ REPORT 1 10 1. Directors’ Report DEFINITIONS AND SYMBOLS
Exchange rates: more than half the periods for the effect of acquisitions, Group’s operations are located in disposals and exchange rates (by countries which use a non-euro currency, translating prior-year sales at the current- primarily the United States of America, year exchange rate) and then comparing Canada, Switzerland, and the countries in the two figures. the International division. Due to the local EBITDA: this is the sum of EBIT (earnings nature of the business, in each country before interest and tax) and depreciation, revenue is generally expressed in the amortization and impairment losses, and same currency as costs and investments. can be gleaned directly from the The Group also has a currency risk policy, consolidated financial statements, as financing most of its net assets in the supplemented by the notes thereto. principal non-euro currencies with debt in Because it is not defined in IFRS, it could the same currency, or entering into differ from and therefore not be currency hedges that achieve the same comparable with EBITDA reported by effect. However, this does not neutralize other companies. the impact of exchange rate fluctuations Underlying: an alternative when translating individual financial performance measure calculated by statement items. In comparisons with prior- excluding certain revenue or cost items in year figures, the phrase “at constant order to improve the representation of the exchange rates” signifies the increase or Group’s normalized profitability in the decrease that would have occurred had year. The components that have been the comparative figures of consolidated normalized in the current and prior year companies with functional currencies other are discussed in section 1.2.2 of the than the euro been calculated at the same directors’ report. exchange rates employed the previous Capital expenditure: this excludes year. investments in non-current financial assets Revenue: in the directors’ report this and equity holdings. refers to operating revenues, excluding Symbols: unless otherwise specified, fuel sales. Costs as a percentage of amounts in the directors’ report are revenue are calculated on this basis. Fuel expressed in millions of euros (Em) or sales are classified net of the millions of US dollars ($m). In the notes to corresponding cost under “Other the financial statements, unless otherwise operating income.” specified, amounts are expressed in Like-for-like growth: this measures thousands (Ek and $k). sales performance by adjusting organic Where figures have been rounded to the revenue growth for the impact of store nearest million, sums, changes and ratios openings and closures and changes in are calculated using figures extended to the calendar. Organic revenue growth is thousands for the sake of greater calculated by adjusting sales for the two accuracy.
11 Annual Report 2018 Autogrill Group
12 1. Directors’ Report 13
to maintainto firm by pursuing leadership expansion the of contracts portfolio and leveraging the megatrends in the industry, namely the projected growth of trafficworldwide and the of food & beverage business; taketo advantage value of creation opportunities in all channels served, principally airports the where potential is greatest, with selective, a more focused presence on motorways; innovateto by amplifying and diversifying products and services, including through the use tools new of and technologies that combine efficiency with improved customer relations in terms offerings of and communication channels. THE AUTOGRILL THE GROUP Autogrill aims be to recognized leading as provider the food of & beverage world’s services people on the for through move, a long-term strategy based on three main pillars: • • • STRATEGY OPERATIONS Autogrill largest provider food of is & beverage the services world’s and travelers for the recognized the of North leader American and Italian markets. Present in 32 countries with than more of a workforce 60,000, manages it about 4,000 establishments in approximately 1,000 locations. operates It mainly through concessions and subconcessions: airports, at along motorways and in railway stations, as as well on high streets and shopping at centers, tradefairs and cultural attractions. The Group manages a portfolio 300 over brands, of both international and local, and offers a highly varied selection including proprietary brands and concepts as (such Ciao, Bistrot, Puro Gusto, Motta, Bubbles, Beaudevin, and Burger Le Federation CroBag) and others owned by third parties. The latter international include household names (Starbucks Coffee, Burger King, Prêt as etc.) as well à Manger, emerging national brands (Leon, Shake Shack, Chick-fil-A, Panda Express).
1.1 THE AUTOGRILL GROUP HAS OPERATIONS IN 32 COUNTRIES Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Italy, Malaysia, Maldives, New Zealand,
LOCATIONS IN THE WORLD 1,028 1. Directors’ Report
States, Vietnam. United Kingdom, UnitedUnited Kingdom, United Arab Emirates,United Arab The Netherlands, Turkey, Turkey, The Netherlands, Sweden, Switzerland,Sweden, Russia, Slovenia, Spain, Slovenia, Russia, Norway, Poland, Qatar, Qatar, Poland, Norway, 1,028 NORTH AMERICA 87 AIRPORTS
INTERNATIONAL
39AIRPORTS
EUROPE 520 MOTORWAY AREAS 1. Directors’ Report LOCATION BY CHANNEL
CHANNEL OF ACTIVITY N. AMERICA INTERNATIONAL EUROPE TOTAL
Airports 87 39 21 147
Motorways 105 - 520 625
Railway stations - 23 139 162
Other 1 6 87 94
TOTAL 193 68 767 1,028
PROPRIETARY BRANDS LICENSED BRANDS
¨
17 SIMPLIFIED GROUP STRUCTURE1-2
AUTOGRILL S.P.A.
AUTOGRILL AUTOGRILL ADVANCED AUTOGRILL HMSHOST CORP. ITALIA S.P.A. BUSINESS SERVICE EUROPE S.P.A. S.P.A.
NUOVA SIDAP S.R.L. AUTOGRILL AUSTRIA AUTOGRILL CZECH HOST GMBH S.R.O. INTERNATIONAL, INC.
AUTOGRILL D.O.O. AUTOGRILL POLSKA (SLOVENIA) SP.ZO.O. HMSHOST INTERNATIONAL B.V.
AUTOGRILL IBERIA AUTOGRILL HELLAS S.L.U. SINGLE MEMBER LLC
HOLDING DE AUTOGRILL BELGIE PARTICIPATIONS N.V. AUTOGRILL S.A.S.
AUTOGRILL SCHWEIZ AUTOGRILL CÔTE A.G. FRANCE S.A.S.
AUTOGRILL DEUTSCHLAND GMBH
LE CROBAG GMBH & CO KG
1. Where not otherwise specified, all companies are wholly owned. See the annexes to the consolidated financial statements for a complete list of equity investments 2. Company names and the Group structure are updated as of March 2018 and reflect the reorganization of Autogrill S.p.A. in 2017, with effect from 1 January 2018 1. Directors’ Report 5 CEO EUROPE CEO
4 GROUP INTERNAL AUDIT AUDIT INTERNAL GROUP DIRECTOR GROUP PEOPLE & TRANSFORMATION DIRECTOR GROUP PUBLIC AFFAIRS DIRECTOR GROUP GENERAL GENERAL GROUP COUNSEL CEO INTERNATIONAL CEO 3
DOARD OF DIRECTORS DOARD OF GROUP CHIEF EXECUTIVE OFFICER GROUP CHIEF EXECUTIVE Canada, USA Ii includes Northern Europe (Denmark, Finland, Ireland, Norway, Sweden, The Netherlands, UK) and Rest of the world (Australia, China, India, Indonesia, Malaysia, Maldives, New Zealand, Qatar, Russia, Turkey, United Arab Emirates, Vietnam) Italy and Other European countries: Austria, Belgium, Czech Switzerland Republic, Spain, Slovenia, Poland, Greece, Germany, France, GROUP CHIEF CHIEF GROUP OFFICER MARKETING GENERAL MANAGER GENERAL MANAGER CORPORATE & GROUP (FINANCIAL CFO REPORTING) CEO NORTH AMERICA NORTH CEO GROUP CORPORATE GROUP CORPORATE COMMUNICATION COMMUNICATION MANAGER 3. 4. 5. ORGANIZATIONAL STRUCTURE AS OF 14 MARCH 2019 STRUCTURE AS OF 14 ORGANIZATIONAL Annual Report 2018 Autogrill Group
20 1. Directors’ Report 21 3 . 4 The growth was driven by heavy traffic while (+2.6%), 5
with respect 2017. to 6
Source: ACI - Airports Council International Statistics Transportation of Bureau Source: Source: AISCAT (provisional data) Source: Federal Highway Administration
PERFORMANCE 3 4 5 6 1.2.1.2 THE TREND IN MOTORWAY TRAFFIC THE TREND IN MOTORWAY 1.2.1.2 In the motorway channel the Group operates mainly in Europe, with a strong presence in France, Italy, Belgium, Germany, Switzerland and Spain. largest motorway market, trafficIn the Italy, Group’s in (based 2018 on November figures) increased by 0.4%. 1.2.1 GENERAL BUSINESS CONTEXT GENERAL BUSINESS 1.2.1 THE TREND IN AIRPORT TRAFFIC 1.2.1.1 Airports primary are the Group’s channel around and generate 58% total of revenue, with a widespread presence in North America, Europe, Asia and the Pacific. In North largest America, airport the Group’s market, passengers increased by 5.1% in 2018, with domestic traffic up by 4.8% and international traffic by 6.4%. Specifically, traffic in the United States rose by 4.8% light traffic vehicle was down by 0.3%. In North America, Autogrill’s presence in the motorway channelis concentrated in the eastern United States and eastern Canada. In the United States, traffic an showed increase of 0.3% In Europe there was a 6.2% increase in passengers Asia-Pacific with respect 2017. to trafficsaw expand by 6.6%, while growth in the Middle East came 2.2%. to GROUP GROUP 1.2 Autogrill Group Annual Report 2018 22 7 • • 15on 2017. December More specifically: companies of each of those shareholders’ resolved meeting the by increases capital the for consideration as 2018, 1January from effective S.p.A., Service Business Advanced Autogrill and S.p.A. Europe Autogrill S.p.A., Italia to Autogrill units business of certain kind in 2017, completed in contribution of the consisted reorganization, The • • • • objectives: following of the pursuit in mainly plan reorganization approved acorporate 9NovemberOn 2017, of Directors S.p.A.’s Board Autogrill CORPORATE REORGANIZATION revenue of $12m. 2018 it to earned December September From Albuquerque). and Phoenix, (Denver, Francisco, San airports U.S. at four 25 locations operates Avila Partners. Stellar firm retail airport the (“Avila”)& Management through Development Retail Avila acquired Corporation HMSHost subsidiary U.S. the channel, airport American Group’s of the North the in part as 2018, expansion August 31 On 2018. to December March from E 37.4m grossed and license under and directly both managed are Germany) (113 in CroBag’s of them locations Le Poland. 118 and Austria Germany, in stations at railway locations &beverage food CroBag Le operate F.F.N. KG GmbH and &Co. CroBag Le companies 100% GmbH, of the which acquired Group GmbH, the Deutschland Autogrill subsidiary the through 2018, February 28 On ACQUISITIONS 1.2.2 and the disclosure document released on 28 December 2017 28 on December released document disclosure S.p.A. the and Autogrill of statements financial separate the of reorganization”) 2.2.1 (“Corporate section see details, further For operating in southern Europe and continental Europe; continental and Europe southern in operating subsidiaries b) wholly-owned Italy); and the (including Europe continental and Europe southern in of activities coordination for responsible the structures includes: a) the that unit business of the ownership acquired S.p.A. Europe Autogrill Nuova S.r.l.; Sidap subsidiary the well as Italy, as in locations street station/high railway and concessions motorway/airport of charge in unit business of the ownership acquired S.p.A. Italia Autogrill ventures. joint and partnerships develop potential and efficiencies structural pursuing while of each area, objectives specific the on focus can management that so flexibility increased with Group the to provide areas; business individual of the understanding Group’s abetter the fostering to communicate to more investors, clearly position units; business individual of the management effective and efficient for need the the meets better that governance to ensure arrangement; organizational current the with and nature multichannel and international highly its with line in Group’s the structure to redefine corporate AND OTHER CORPORATE ACTIONS CHANGE IN SCOPE OFCONSOLIDATION 7 1. Directors’ Report 23 1.85 1.34 0.05 0.46 Renewed New 2.24 1.05 0.73 0.46 reaching E 35.88 the bn at 2018 of end 8 Autogrill Advanced Business Service S.p.A. acquired ownership the of business unit in chargeproviding of support and service activities the to Group companies up by Autogrillheaded S.p.A. Total value of contracts calculated as the sum of expected revenue from each throughout its duration. equity-consolidated companies by Also Group held contracts includes North America International Total (Ebn) Europe • The transaction consolidated figures, did affect not the Group’s since qualifies it as a business combination under common control. 8 NEW AND RENEWED CONTRACTS GROUP PERFORMANCE GROUP inRevenue increased 2018 by 5.0%, with like-for-like growth 3.5%, of driven by like- performancefor-like airports at primary which (+5.6%) are the Group’s business channel. Profit-wise, there was a 3.0% in improvement underlying EBITDA constant at exchange rates, thanks growth revenue to andin constant of spite cost-of-labor pressure in the United States. The businesses acquiredin (Le 2018 CroBag in Germany and Avila in the U.S.) a made positive contribution and operating revenue to margins, and the further Group made progress in focusing on and strengthening strategic channels. The contracts portfolio continued expand, to with years. an duration During average 7.1 of contracts the year, worth approximately E 1.8bn acquired and were ones new renewed were in the amount E 2.2bn. of are Below the details by geographical area: Autogrill Group Annual Report 2018 24 9 STATEMENT CONSOLIDATED INCOME CONDENSED EBITDA Other operating expense Total revenue and other operating income Pre-tax Profit Pre-tax Other operating income Leases, rentals, concessions and royalties Personnel expense Raw materials, supplies and goods Income tax Revenue EBIT losses impairment and amortisation Depreciation, (Em) – Income (expenses) from investments expense financial Net – to: attributable Result – basic ( share per Earnings – diluted
non-controlling interests non-controlling owners of the parent the of owners operating income” in accordance with management’s protocol for the analysis of Group figures. This revenue came to E 417.9m to came revenue This figures. Group of 2018 in analysis the ( for protocol management’s with accordance in income” “Other as operating classified is which of amount net the sales, fuel from costs and revenue include not do they because primarily statement income consolidated the in shown amounts the from differ goods” and supplies materials, “Raw and “Revenue” 396.0m in 2017) and the cost to E 397.6m to E 396.0m 2017) in cost the and ( E cents.): Full year2018 (1,445.6) 1 .0) 0 7. 5 5 (1, 4,695.3 4,826.4 (560.4) (236.9) (876.5) (34.5) 386.9 150.0 (29.1) 131.1 121.0 68.7 86.5 .0 7. 2 0 7. 2 7 8 17. 375.5m the previous year) E 375.5m previous the - 100.0% revenue 102.8% 30.8% 33.2% 18.7% 19% 11.9 0.7% 0.4% 2.8% 5.0% 0.6% 1.5% 8.2% 3.2% 2.6% 1.8% % of - Full year2017 (1,421.4) (1,519.8) 4,594.6 (542.7) (828.2) (213.7) 4,711.1 (45.7) 1.4 116. .3) 3 7. 2 ( 158.7 185.2 399.0 113.0 96.2 16.9 .8 7. 3 8 7. 3 0.8 9 100.0% revenue 102.5% 30.9% 18.0% 33.1% 11.8% 4.7% 2.5% 0.4% 0.6% 1.0% 2.5% 8.7% 4.0% 3.5% 2.1% % of - -24.5% -98.4% -28.6% -23.5% -23.8% -19.0% 10.8% 12.6% -3.0% 6.5% 5.7% 2.2% 2017 2.4% 3.3% 1.7% 5.8% 2.4% Change At constant exchange -98.3% -24.9% -20.2% -15.3% -21.6% -19.6% 10.3% 13.3% 14.1% 10.1% 6.0% 5.0% 5.3% 8.9% 0.5% 5.3% 4.1% rates 1. Directors’ Report 25
10 3m), comparedE 3m), with zero the previous When an year. E 16.4m) mainly due the to stock market performance of constituting a strategic one-time expense that temporarily penalizes the performance indicators calculated from the consolidated income statement prepared according IAS to 1. These also non-recurring include charges E 1.6m of in the United States improve to the efficiency the of finance units that support operating activities; the costs acquisitions of ( acquisition is successfully the completed, cost is treated as an ancillary expense that penalize not does consolidated results; the non-recurring expense E 4.4m of in 2018, from the definitive calculation the of impact the of U.S. tax reform on the taxation foreign of earned income. the costsstock of option plans. The estimated cost the of Phantom StockOption plan is heavily impactedby theperformance Autogrill of shares and their fluctuation. Additionally, results 2018 the include costs the of “Performance new Share plan. Units” On the stockwhole, option plans cost in E 1.5m 2018, down sharply ( since 2017 Autogrill shares; the costs efficiency of gains local at operating facilities (affecting for only), 2018 E 25.3m. The bulk these of costs concern early retirement and payouts other benefits paid under the “intergenerational agreement” in in force Italy, This initiative gives employees close to retirement the chance to enjoy an early, guaranteed pension and builds the company’s momentum through the hiring of talented young workers. For further details, see section XXIIIrisks (“Provisions and charges”) for of the notes to the consolidated financial statements
• • results influenced were In 2017, by the applicable types non-recurring of charges listed inabove, addition E 3.3m to the for corporate reorganization. Comparing the consolidated income statements without showing the impact these of components separately would profitability give a distorted view the of in Group’s 2018 compared with normalized results the for previous and would limit year, therefore the value the of and condensed consolidated the income (shown above) statement consolidated accounts prepared in accordance with IAS 1. 10 • ALTERNATIVE PERFORMANCE MEASURES PERFORMANCE ALTERNATIVE Comparisons between results 2018 and figures the for previous year are significantly affected by: • Autogrill Group Annual Report 2018 26 (**) (*) below: shown as calculated are These share. per earnings basic underlying company), parent and shareholders of the to (attributable profit net EBIT, underlying underlying margin, EBITDA underlying EBITDA, underlying useful: to be thought are measures performance alternative Group’s following the the performance, reporting in above factors of the impact significant the 2017 considering 2018 and and in achieved of results basis the On Acquisition fees Acquisition Cross-generational deal and other efficiency Acquisition fees Acquisition Cross-generational deal and other efficiency managementStock-based incentive plans Stock-based managementStock-based incentive plans fees Acquisition Cross-generational deal and other efficiency margin EBITDA (Em) parent) the of shareholders to (attributable profit Net (Em) managementStock-based incentive plans Operating profit (EBIT) (Em) EBITDA EBITDA margin underlying EBITDA underlying Corporate reorganization project costs Earnings per share – basic ( –basic share per Earnings parent) the of Net profit underlying (attributable to shareholders ** impact tax reform US * Tax effect Corporate reorganization project costs Operating profit (EBIT) underlying Corporate reorganization project costs Earnings per share underlying – basic ( –basic underlying share per Earnings statements and the theoretical tax charge. tax theoretical financial the and consolidated statements the in recognized taxes between areconciliation for XXXIII note See year. previous the for estimate revised the as basis same the on 2018 for estimated charge was tax The 2017 downward. in adjusted was estimated 2018 in rules, benefit new the the about clarifications 2016. to later of light In respect with liability tax the lowered 2017 which the of reform, aresult U.S. tax as force in rate and rules the using 2017 for calculated charge was tax The losses. fiscal of presence the to due companies Italian the affecting components the countries), for not and European some and (U.S. benefit atax produced that components the for only calculated was effect tax The E cent.) E cent.) Full year2018 Full year2018 Full year2018 386.9 150.0 416.7 101.6 179.8 40.0 40.0 8.2% 8.9% 25.3 25.3 25.3 68.7 (1.2) 27.0 4.4 3.0 3.0 3.0 1.5 1.5 1.5 - - - Full year2017 Full year2017 Full year2017 205.0 185.2 106.9 399.0 418.8 8.7% 42.1 42.1 16.4 16.4 16.4 9.1% 96.2 (1.6) .4) 4 7. ( 37.8 3.3 3.3 3.3 ------28.6% -12.3% -19.0% -0.5% -3.0% -5.0% 2017 2017 2017 Change Change Change exchange rates exchange rates exchange rates At constant At constant At constant -24.9% -15.3% -0.7% -8.6% 0.5% 3.0% 1. Directors’ Report - 27 0.1% 3.5% 5.6% 4.3% (15.2) (15.2) (15.2) Disposals Like-for-like - 9.8 11. 6 3 7. 4 37. 4 47.2 Acquisitions 7. 2 % 5.0% -1.3% 20.0% E 37.4m) and Avila of At constant Change (39.1) (14.3) (65.9) (26.8) (251.4) Closings (212.9) (293.0) exchange rates E 9.8m) than more offset the 3.1% 2.2% 2017 -2.5% 19.3% 31.3 59.6 69.7 28.2 252.1 342.7 213.5 Openings 4.1% 4.1% 3.5% 1.6% 0.2% 3.7% 6.8% Organic growth 305.6 4,594.6 4,594.6 1,629.3 2,659.7 2.4 Like-for-like 86.1 24.9 32.8 22.5 101.6 Full year 2017 143.8 revenue dipped by 1.3% (-2.5% at current at dipped revenue by exchange 1.3% (-2.5% rates), - , sales increased constant at at exchange by 7.2% (+3.1% rates FX 0.5 364.5 (5.2) (5.2) 4,695.3 2,742.2 2,742.2 1,588.6 (15.9) (124.8) (103.6) Full year 2018 2017 657.0 512.3 2, 707.0 Full year 4,594.6 4,594.6 1,029.0 1,686.1 2,396.2 2018 In the airport channel current with exchange rates), all regions making a contribution. Like-for-like growth came +5.6%, to thanks strong to North American and International performance. In the motorway channel reflecting a modest like-for-like performance caused by widespread weakness (+0.1%) in motorway traffic and the narrower boundary as a result selective of renewals in Italy. Revenue growthRevenue primarily is due a solid to like-for-like increase with in sales (+3.5%), all regions contributing. Like-for-like growth was especially strong in the airport channel (+5.6%). inRevenue benefited 2018 from openings new in North America (Fort Lauderdale, Charlotte, Baltimore, and Newark airports), Northern Europe and (Oslo Stavanger), and Asia (Cam Ranh and Da Nang in Vietnam, Delhi New in India). As closures, for in additionthe to normal turnover upon expiration contracts of (particularlyin the United locations closed accordingStates), were plan to North at American shopping centers, the reduction in motorway contracts in which began Italy, in has 2016, been now andcompleted the exit from various motorway locations in Spain and Germany. Acquisitions and disposals resulted in positive a net contribution growth revenue to for the year: the acquisition Le of CroBag in Germany in early ( 2018 in the United States during the second half the of year ( disposal some of non-strategic operations in Europe (Marseille airport and rest stops in Poland) the at 2017. of end REVENUE The Group earned E 4,695.3m of consolidated revenue in 2018, an increase 5.0% of at constant exchange current at (+2.2% rates on the exchange previous rates) year’s of E 4,594.6m.revenue 2,821.5 698.0 584.6 Full year 4,695.3 2,389.1 1,721.6 1,023.6 1,023.6 of which Italy Other European Other European countries North America ($m) (Em) Motorways Total revenue Total (Em) NorthAmerica * Airports Other channels Total Revenue Total International Europe REVENUE BY CHANNEL * Autogrill Group Annual Report 2018 28 to the reduction in costs for stock option plans. for option stock costs in reduction to the mainly year, thanks previous the E 36.3m from down to E 24.1m, came costs Corporate broken is below: segment down business by of revenue. impact The rates) went 9.1% exchange and from to 8.9% rates (-0.5% exchange at current constant ( E 416.7m of EBITDA Underlying of efficiency. degree expected Norway), have and not yet reached the (Spain cases some in which, contracts acquired fees newly concession rent under and in rise the and 2018, March in Italy in launched plan retirement early of the costs the 2017). reflects in decrease (8.7% of the Most of revenue to 8.2% rates), +0.5% at constant rates and amounting exchange current (-3.0% at year previous the E 399.0m with 2018 compared in of E 386.9m EBITDA EBITDA and good like-for-like sales (+4.3%). sales like-for-like good and CroBag, of Le acquisition the Europe, in malls outlet at various to new openings thanks channels other Revenue in – Stock-based management incentive plans incentive management – Stock-based (Em) – Other efficiency fees – Acquisition AmericaNorth – Stock-based management incentive plans incentive management – Stock-based International Europe – Cross-generational deal and other efficiency other and deal – Cross-generational – Stock-based management incentive plans incentive management – Stock-based – Acquisition fees – Acquisition – Cross-generational deal and other efficiency other and deal – Cross-generational plans incentive management – Stock-based Corporate Total – Corporate reorganization project costs project reorganization – Corporate increased by 20% (+19.3% by rates) exchange increased at constant 418.8m in 2017) showed an increase of 3.0% at of 3.0% 2017) in increase showed an E 418.8m Full year2018 23.4 (0.0) 24.3 29.7 0.7 0.5 0.4 0.3 2.0 0.9 1.6 4.3 0.5 0.6 - Full year2017 19.8 11.1 4.2 3.3 1.5 2.9 4.2 2.9 1.5 .8 7. - - - - - 1. Directors’ Report
29
Full year 2018 year Full 8.9%
and a
11 Other costs Other
0.1%
concessions Leases, rentals, rentals, Leases,
(0.7%)
expense Personnel Personnel
0.1%
goods supplies and and supplies
.
Raw materials, materials, Raw 12
0.3%
exchange rates exchange
at constant constant at 9.0%
Full year 2017 year Full
difference Exchange rate rate Exchange
(0.1%)
Full year 2017 year Full 9.1% E 1.3m in 2017). The net positive trend in is income the combined tax in 2017 effect of a positive impact for the of € 13m release of deferred tax liabilities on depreciation provided for in previous years due to the reduction in the future taxnegative rate, and a impact for the of € 5.7m one-time tax on profits, regardless of whether they will be distributed, earnedthe outside United States by the subsidiaries of HMSHost Corp. since 1986 The net negative results trend from in 2018 the recalculation, on the basis of the final tax law of published the in 2018, one-time tax on profits earned outside the United States by the subsidiaries of HMSHost Corp. since 1986
non-recurring charge E 4.4m of in 2018 The average taxThe average rate, excluding IRAP, CVAE, and the impact the of U.S. tax reform from the figure both for years, from 32.6% went 22.3%. to in 2017 8% 4% 0% The U.S. tax a positive to reform led non-recurring impact E 7.4m of in 2017 11 12 INCOME TAX decreased fromTax E 45.7m E 34.5m, to in 2017 primarily due the to U.S. tax reform, which the reduced on businesses rate operating in the United States. This includes item taxes charged on operating profit (IRAP in Italy and CVAE in amounting France), to E 3.1m ( DEPRECIATION, AMORTIZATION AND IMPAIRMENT LOSSES IMPAIRMENT AND AMORTIZATION DEPRECIATION, These came E 236.9m to in 2018, an increase 14.1% of constant at exchange rates current at (+10.8% compared exchange with rates) figure the 2017 E 213.7m. of The increase reflects the increase in capital expenditure during the second half and 2017 of in as 2018 as well higher impairment losses, which rose from E 1.1m E 9.1m to and were concentrated in Spain, Italy, and outlet malls in China. As this a percentage revenue of rose fromitem 4.7% 5.0%. to in 2017 EXPENSE FINANCIAL NET financialNet expense in came 2018 the E 29.1m, to previous as up a from year, E 27.3m result higher of and a greater debt impact from exchange losses. The trend was partially offset by a decrease in (from the 3.8% cost debt of average 3.4% to in 2017 this year). CHANGE IN UNDERLYING EBITDA MARGIN EBITDA MARGIN IN UNDERLYING CHANGE Autogrill Group Annual Report 2018 30 13 information). for further (see note 2.2.2 goodwill E 19.3m in and trademarks in E 30.6m in brought consolidation first-time whose CroBag, of Le acquisition the reflects assets intangible in increase the particular, In statements. financial consolidated to the notes the in found be can position statement of financial the in changes on Comments POSITION CONSOLIDATED STATEMENTRECLASSIFIED FINANCIAL OF 1.2.3 FINANCIAL POSITION ( to E 17.8m came interests Non-controlling rates),exchange E 106.9m to E 101.6m. from at current rates (-5.0% exchange fell at 0.7% constant by profit underlying The losses. impairment and amortization 2017, in depreciation, in increase E 96.2m due to the from down to E 68.7m, amounted parent of the owners to the attributable 2018The profit YEAR THE FOR PROFIT assets financial current and equivalents cash and Cash liabilities financial Current F) financialNon-current assets liabilities financial Non-current E) Equity attributable to non-controlling interests Equity attributable to owners of the parent the of owners to attributable Equity Trade receivables Inventories H) +G) (F position financial Net G) Other receivables A) C) +B) (A capital Invested B) Other payables Trade payables D) Financial assets equipment and plant Property, (Em) Intangible assets
financial assets (non-current) in the consolidated statement of financial position financial of statement consolidated the in (non-current) assets other in financial included and position financial net the in receivables financial non-current as (€ 15.5m) classified from parties” third receivables “Financial include not do which assets,” “Financial of exception the with notes, and statements consolidated the financial from derived directly are position financial of statement consolidated reclassified the in figures The Non-current financial indebtedness financial Non-current Equity Total (E +FG), (E Total D) in as Current net financial indebtedness assets Non-current liabilities Other non-current non-financial assets and Working capital Net invested capital (A +BC) (A capital invested Net 13 16.9m the previous year). previous E 16.9m the 31.12.2018 1,542.2 (390.4) 1,972.9 (376.5) 1,412.1 1,412.1 (430.7) (251.1) (173.9) (130.1) 860.4 982.7 166.6 960.9 685.9 (15.5) 844.9 121.6 671.1 741.0 55.2 48.0 29.4 .3 7. 7 31.12.2017 (200.8) 1,239.3 1,239.3 (365.6) 1,776.9 1,371.0 (351.2) (405.9) (131.7) 225.4 145.7 880.9 871.6 544.0 649.9 (12.5) 116.2 531.9 695.3 519.4 24.4 45.4 24.6 49.0 (148.2) (198.5) (24.8) 328.6 (50.3) (25.3) 325.6 (24.8) 101.8 172.8 172.8 196.0 171.2 127.1 2017 36.0 (3.0) 20.9 89.3 45.8 (1.0) 5.4 5.0 9.8 1.6 Change exchange rates At constant (150.8) (198.3) 310.8 308.3 (16.8) 144.6 144.6 (47.5) (21.6) 150.5 138.7 110.1 (11.8) 63.4 25.2 82.2 22.8 (2.4) (0.3) 34.6 4.2 5.0 9.4 5.9 1. Directors’ Report 31 3.2 10.1 (1.9) (6.3) (5.8) (5.4) 26.7 (19.8) (88.1) (17. 3 ) (12.1) (82.6) (59.0) (16.5) Change 9.7m the 9.7m previous - E 39.7 39.7 (1.2) (0.5) ( 5 7.1) 397.3 313.6 (10.7) 399.0 (26.6) (50.4) (273.8) 7.5m( E Full year 2017 (3.1) 33.4 (6.4) (17. 3 ) 37 7. 5 (42.9) (98.7) 323.7 (59.0) (55.8) 386.9 (23.4) (30.3) (290.3) in the amount of 14 Full year 2018 40.7m in 2017). Dividends were also Dividends were paidE 40.7m in the to 2017). non-controlling Shown net of capital increases Includes dividend paid to minority shareholders in subsidiaries, net of capital increase
14 NET FINANCIAL POSITION FINANCIAL NET 31 at December was debt 2018 Net E 671.1m, compared with E 544.0m the previous At theyear. close 2018, was of in debt of 63% U.S. dollars 31 at (83% December 2017) and the rest in euros. Fixed-rate including debt, converted fixed-rate to debt by means interestof swaps, rate was 33% the of total compared with 38% the at 2017. of end The fair value interest of hedging rate derivatives 31 at December was 2018 a negative E 1.7m (essentially nil the at close 2017). of Debt consists primarily committed of non-current credit lines from banks and long- of term bonds Loans (private an remaining placements). have average life about of three years and eight months, compared with three years and three months 31 at December 2017. * cashNet flow after capital expenditure decreased by E 6.3m as a result higher of expenditure in connection with the expansion the of contracts portfolio. The decreased cash flow from operating activities, reflecting the reorganization costs, was offset by taxeslower in the United States as a result the of tax reform in addition a U.S. to tax refund 10m). of E 8.5m ($ Overall, the acquisitions cash net absorption responsible for were E 76.3m: of E 59m Lefor CroBag in Avila Germany in for the United States. and E 17.3m In June the 2018 Group paid a dividend the to Autogrill of shareholders S.p.A. of E 48.3m ( shareholdersconsolidated of companies CASH FLOW year). EBITDA Other non cash items cash non Other activities operating from flows Cash Tax paid Net cash flows from operating activities Net interest paid investment Net Change in net working capital capital working net in Change (Em) Avila acquisition Net cash flows after investment Le CroBag acquisition dividend pre flows cash operating Free * payment Dividend Free operating cash flows Autogrill Group Annual Report 2018 32 2020. March in maturity of original its ahead down) drawn been (of has $200m $300m which of nominal loan revolving to prepay the used were lines two The $50m maturity. on remaining of the reimbursement 2020, with June in of $50m starting payments involves loan annual term The of $200m. amount the in both line, credit arevolving and loan term amortizing of an comprised 2023, June in maturing anew loan obtained Corp. HMSHost subsidiary 2018 the June 26 On 2020. March in due was to mature that E 400m of nominal line credit revolving down drawn partially the 2018, to prepay, were used February lines in credit two The • • lines: new credit two obtained S.p.A. Autogrill 2018, January In 100m maturing in January 2023. 2023. January in of E 100m maturing facility a revolving remaining commitment maturity; on settled be of will E 75m the and 2021, January of from E 62.5m as payments annual two reduced through be will commitment the remaining line, For revolving the E 50m maturity. on of the reimbursement with 2021, January in starting of E 25m payments annual two involves loan term amortizing The 2023. January in maturing facility asingle into packaged ofE 200m, line credit arevolving of E 100m and loan term amortizing an 1. Directors’ Report 33 7.1% 7. 4 % 5.0% 0.5% 1.7% 2.4% 4.2% -0.5% 21.1% 17. 8 % 18.0% 81.7% 12.2% -17. 3 % 33.6% 20.4% At constant At constant At constant exchange rates exchange rates exchange rates Change 2017 3.7% -3.0% -2.7% Change Change 33.6% -17. 7 % 2.1% 2.2% 6.2% 2017 2017 -0.5% -0.3% 15.1% 17. 3 % 11.9 % 14.9% 14.1% 81.7% - % of 8.7% 6.4% 11.3% 11.2 % revenue 2.6 95.4 30.5 261.9 657.0 512.3 133.5 4,594.6 1,029.0 1,686.1 2,396.2 5 7. 8 399.0 (36.3) 108.7 268.8 Full year 2017 Full year 2017 Full year 2017 - 4.7 35.7 300.9 153.7 698.0 106.8 584.6 % of 4,695.3 8.2% 2,389.1 1,721.6 5.2% 1,023.6 10.9% 10.3% revenue
Full year 2018 Full year 2018 89.5 60.0 386.9 (24.1) 261.6 Full year 2018 SEGMENTS BUSINESS
Other European countries Other European Italy Total Europe Total Total Revenue Total North America North America International Total EBITDA Total International Europe (Em) CAPITAL EXPENDITURE BY GEOGRAPHICAL AREA EXPENDITURE BY CAPITAL (Em) REVENUE BY GEOGRAPHICAL AREA REVENUE BY GEOGRAPHICAL North America International (Em) EBITDA BY GEOGRAPHICAL AREA Europe Corporate costs Corporate
Corporate capital expenditureTotal 1.3 Autogrill Group Annual Report 2018 34 16 15 traffic. in trend downward lower the given were slightly sales motorway while average receipts, to higher chiefly thanks 5.3%, by increased at airports Sales centers. shopping from exit planned the and turnover contract normal by caused made for up closures airports, Newark and Baltimore, at Charlotte, Fort Lauderdale, including New openings, revenue of $12m. 2018 contributed September in of Avila acquisition The sales. motorway in weakness by offset (+5.1%) partially was channel that airport the in growth even stronger with of 4.1%, growth sales like-for-like by driven was America North in Performance rates exchange at current rates +4.2% (also exchange at constant of 4.2% increase an to $2,822m, came America North Revenue in NORTH AMERICA 2,707m. $ 2,707m. ($m) REVENUE BYGEOGRAPHY US Canada Total revenue
The change at current exchange rates includes the impact of the appreciation of the US dollar against the Canadian dollar dollar in 2018) Canadian (minimal the against dollar US the of appreciation the of impact the includes rates exchange current at change The This division includes operations in the United States and Canada and States United the in operations includes division This FY 2017 $ 2,707m 1 FX 12 Acquisitions 15
Disposals 16 ) compared with the previous year’s previous the with ) compared 252 Openings Full year2018 2,520.2 2,821.5 (251) 301.4 Closings (+4.1%) 102 Full year2017 Like-for-like 2,415.7 ,707.0 2, 291.3
FY 2018 $ 2,822m 4.3% 2017 3.4% 4.2% Change exchange rates At constant 4.3% 3.3% 4.2% 1. Directors’ Report 35 1.8% 1.7% 4.2% 5.3% -6.3% -0.5% 20.4% At constant At constant At constant exchange rates exchange rates exchange rates Change Change Change 1.8% 1.7% 4.2% 5.3% 2017 2017 2017 -0.4% -6.3% 20.4% 22.5 5.6% 471.5 11. 2% 11. 4% 150.8 150.8 303.6 303.6 308.4 308.4 2, 707.0 2,213.0 Full year 2017 Full year 2017 Full year 2017 21.1 6.4% 11.1% 469.6 181.5 314.0 10.9% 308.9 308.9 2,821.5 2,330.9 Full year 2018 Full year 2018 Full year 2018 Most capital expenditure toward airport went La Guardia, concessions York New at Phoenix, Orlando, Dallas, Charlotte, Seattle, and Lauderdale and Fort locations to on the New Jersey Turnpike. EBITDA in North America came $ 308.9m, to up from $ 303.6m the previous year both at current(+1.7% and constant EBITDA exchange as a percentage rates). of from 11.2% went revenue mainly 10.9%, due to the to less profitable motorway channel and persistent upward pressure on wages. Underlying EBITDA $ 314m of compares with $ 308.4m an for increase 1.8% of in 2017, constant(at and current as a percentage from sales of exchange moved 11.4% it rates); the previous year 11.1%. to % on revenue % on revenue % on revenue EBITDA underlyingEBITDA Airports EBITDA Capex Motorways Other channels Total revenue Total ($m) ($m) REVENUE BY CHANNEL REVENUE ($m) Autogrill Group Annual Report 2018 36 17 Holland. in malls outlet and stations railway English channels Other In Delhi). (New India and DaNang), and Ranh (Cam (Oslo, Bodo), Stavanger, Norway and in Vietnam particularly openings, of new contribution the and India and Vietnam in performance to strong rates), thanks channel airport the Revenue in stations. railway and airports both by driven growth, like-for-like 6.8% reflects area this in excellentThe performance year. previous the E 512.3m rates) with compared of exchange 17.8% increase (+14.1% at current an 2018, in E 584.6m totaled Revenue INTERNATIONAL (Em) REVENUE BYGEOGRAPHY Total revenue Rest of the world the of Rest Northern EuropeNorthern
Emirates, Turkey, Russia, India, Indonesia, Malaysia, Vietnam, Australia, New Zealand and China) and Zealand New Australia, Vietnam, Malaysia, Indonesia, Turkey, Arab India, Russia, Emirates, (United countries other and Norway) and Finland Denmark, Sweden, Ireland, Kingdom, United the the in outlets Netherlands, designer and stations railway Amsterdam; in Airport (Schiphol Europe Northern in locations covers area This FY 2017 E 512m (16) FX , revenue growth reflects improved performance at Dutch and and at Dutch performance improved reflects , revenue growth 17 Acquisitions increased by 17.6% by increased (+13.5% exchange at current
Disposals 70 Openings Full year2018 168.9 168.9 415.7 415.7 584.6 584.6 (14) Closings (+6.8%) 33 Full year2017 Like-for-like 372.3 372.3 140.1 140.1 512.3 512.3
FY 2018 E 585m 20.6% 1 % 7 11. 14.1% 2017 Change exchange rates At constant 33.3% 12.4% 17.8% 1. Directors’ Report 37 7. 4% 5.5% 21.1% 17.8% 19.1% 17. 6% At constant At constant At constant exchange rates exchange rates exchange rates Change Change Change 1.8% 3.7% 2017 2017 2017 17.3% 14.1% 18.8% 13.5% 57.8 59.4 5.9% 5 7. 0 30.5 11. 6% 11. 3% 512.3 455.3 Full year 2017 Full year 2017 Full year 2017 60.0 60.4 6.1% 6 7. 8 35.7 10.3% 10.3% 516.9 584.6 Full year 2018 Full year 2018 Full year 2018 region, most capital expenditure towards airport went locations for this for increasing region came E 60m, to by up 7.4% from in 57.8m E 2017, in Oslo, Bergen, Copenhagen, Dubai, Manchester, Istanbul and (Sabiha Cam Gokcen), Ranh in Vietnam. In the International EBITDA (3.7% current at thanks exchange rates) the to growth sales. of Costs incurred for start-up operations in various countries the to new openings and Group, some delayed in Northern Europe and China, a decrease to led in EBITDA as a percentage of from 11.3%revenue, 10.3%. to Underlying EBITDA of E 60.4m compares with E 59.4m the previous showing year, an increase current at (+1.8% 5.5% of and exchange amounting rates) sales of 10.3% to (11.6% in 2017). % on revenue % on revenue % on revenue EBITDA underlyingEBITDA Other channels revenue Total Airports EBITDA Capex (Em) ($m) (Em) REVENUE BY CHANNEL REVENUE Autogrill Group Annual Report 2018 38 2018. March from as consolidation its and CroBag of Le acquisition to the primarily rates), exchange thanks current at rates (+22.0% exchange at constant were 22.5% by up channels” “Other in Sales traffic. in adecline by caused Spain, and France in locations of motorway performance negative the by offset partially was Germany) and Belgium, Switzerland, countries European Other In 2016. in renewals selective following stops rest various from 2017 in departure to the due negative, mainly was closures and openings from balance net The channels. other the in performance good by offset was trend the but traffic, Italy In were 1.6%. by up sales Like-for-like rates). rates (+2.1% exchange exchange at at constant current of 2.4% increase 2017, in an E 1,686m showing with compared E 1,722m, totaled Europe Revenue in EUROPE Total revenue Other European countries countries European Other (Em) REVENUE BYGEOGRAPHY Italy
FY 2017 E 1,686m , like-for-like sales at motorway locations slowed by 0.4%, reflecting weak weak reflecting slowed 0.4%, by locations at motorway sales , like-for-like (5) FX 37 Acquisitions , growth fuelled by the airport channel (especially in in (especially channel airport the by fuelled , growth (15) Disposals 60 Openings Full year2018 1,023.6 1,721.6 698.0 698.0 (66) Closings (+1.6%) 25 Full year2017 Like-for-like 1,029.0 1,029.0 1,686.1 657 0 7. 5 6
FY 2018 E 1,722m -0.5% 6.2% 2017 2.1% Change exchange rates At constant -0.5% 2.4% 7.1% 1. Directors’ Report 39 2.4% 2.4% 3.3% -1.5% 12.2% -17.3% 22.5% At constant At constant At constant 23.4m). E 23.4m). exchange rates exchange rates exchange rates Change Change Change 2.1% 1.9% 2017 2017 2017 2.5% -1.7% 11.9 % -17. 7 % 22.0% 95.4 6.6% 5.7% 111.6 6.4% 108.7 228.6 245.5 1,211.9 1,686.1 1,686.1 Full year 2017 Full year 2017 Full year 2017 108.7m in 2017), decreasing by 17.3% at at decreasingE 108.7m in by 17.3% 2017), 89.5 5.2% 6.6% 6.2% 113.8 106.8 251.7 278.9 1,721.6 1,721.6 1,191.0 Full year 2018 Full year 2018 Full year 2018 in Europe came E 89.5m to ( Capital expenditure primarily went towards rest stops in Italy and France and airports in Switzerland (Zurich), Spain (Barcelona and Gran Canaria), and Greece (Athens). EBITDA constant exchange rates (-17.7% at current at mainly due exchange rates), theconstant to costs exchange of (-17.7% rates the early retirement and efficiency plan in implemented Italy in March ( 2018 Underlying EBITDA of E 113.8m compares with an E 111.6mfor increase of in 2017, constant at as2.4% a percentage sales of exchange was it roughly rates); (+1.9% unchanged 6.6%. at % on revenue % on revenue % on revenue Motorways EBITDA Capex Airports Other channels (Em) ($m) (Em) REVENUE BY CHANNEL REVENUE EBITDA underlyingEBITDA Total revenue Total Autogrill Group Annual Report 2018 40 1. Directors’ Report 41 18 OUTLOOK
This section includes forecasts and estimates that reflect management’s current thinking (forward-lookingespecially as regards statements), future performance, capital expenditure, cash and flow, changes in the financial structure.forward-looking By nature, statements have an element of risk and uncertainty because they dependevents. on Actual the occurrence results may of future differ, even significantly, as a result of various factors competition the how such concessions; as travel new for bids and trends renewals in contract the concession countries of outcome the served; channels and develops; the trend in exchange rates against the euro, especially of the US dollar and British pound; the trend in interestrates on those currencies; future demand; the price of oil and food raw materials; general macroeconomic conditions;geopolitical factors and regulatory changes in the countries served; and trends other travel with changescorrelate volumes in businessbusiness conditions. The Group’s
18 SUBSEQUENT EVENTS Since 31 December occurred 2018, have events no that entailed would have an adjustment the to figures reported or required additional disclosures. Performance in is in early line 2019 with is forecasts; growing revenue strongly in North America and International and is in stable Europe. the In Autogrill 2019 Group will its three-year complete plan, growth, based on revenue structural efficiency, and improved profitability, as as well acquisitions in strategic geographical areas and the streamlining of non-core operations. 1.4 Autogrill Group Annual Report 2018 42 1.5 Consolidated non-financial statement CONSOLIDATED 1.5 NON-FINANCIAL STATEMENT PURSUANT TO ARTS. 3 AND 4 OF LEGISLATIVE DECREE 254/2016
CONTENTS
1.5.1 INTRODUCTION Required disclosures and where to find them Socio-environmental policies and guidelines of the Autogrill Group
1.5.2 A-COMPANY: THE AUTOGRILL GROUP Creating and distributing economic value Governance and compliance Anti-corruption Sustainability for the Autogrill Group
1.5.3 PEOPLE: THE PEOPLE OF THE AUTOGRILL GROUP Human resource development and appraisal Diversity and equal opportunity Remuneration Labor relations Occupational health and safety Protection of human rights Community development and engagement
1.5.4 PLANET: ENVIRONMENTAL PROTECTION Energy and emissions management Waste management Food waste
1.5.5 PRODUCT: PRODUCT QUALITY AND SAFETY AND FOCUS ON THE CUSTOMER Focus on the customer Healthy, balanced menus Services: quality and accessibility Product quality and safety Product labeling and marketing Responsible supply chain management
1.5.6 AUTOGRILL GROUP SOCIAL AND ENVIRONMENTAL DATA
1.5.7 PREPARATION CRITERIA 1.5.8 RECONCILIATION OF GRIS/MATERIAL TOPICS 1.5.9 GRI CONTENT INDEX 1.5.10 INDEPENDENT AUDITORS’ REPORT
43 Autogrill Group Annual Report 2018 44 disclosures. those provide that documents corporate the with material) as (where identified Decree the by required disclosures the table reconciles following The • • • In particular: therein. contained is information the if Report) Ownership and Governance Corporate the and Statements Financial and Report law Annual Group (the the with compliance in up drawn documents corporate referencing other by sometimes “Decree”), 254/2016 Decree (the Legislative by required disclosures the provides NFS The engagement. stakeholder model and management sustainability the on chapters by introduced is NFS The waste. and emissions of energy, management covers the and environment the for protecting initiatives Planet: Autogrill of services. quality and accessibility, management, chain supply marketing, and labelling safety, product and It quality covers product experience. content consumer add and to the value that products high-quality safe, offering Product: Autogrill opportunity. equal diversity, and relations, union safety, labour and health occupational development training, and resource It covers employee human relations, community. local the and customers to service quality to provide aposition in team its put that initiatives and policies People: Autogrill practices. competitive and measures, anti-corruption processes, of decision-making transparency and effectiveness A-Company: to business. its material as identified areas sustainability four following to the according structured is statement (NFS) non-financial Group’s model, the Autogrill business the reflect that order disclosures toIn provide 1.5.1 INTRODUCTION reported in the sections below. sections the in reported are indicators performance environmental and social and Group policies management risk “Group performance”; Group” and Autogrill “The sections the in Report, Directors’ the presented in is liability model corporate on organizational and management the Directors’ Report under “Financial and non-financial risk management”; risk non-financial and “Financial under Report Directors’ the “A-Company” dimension covers the creation of economic value, the the value, of economic creation covers the “A-Company” dimension the the “A-Planet” the Group’s centered is the on dimension and policies the “A-People” the Group’s the concerns dimension employee care the “A-Product” dimension describes the Group’s the “A-Product” the describes to dimension commitment , including with regard to non-financial risks, is described in the the in described is risks, to non-financial regard with , including 1.5 Consolidated non-financial statement 45 pp. 9-42 13-14 Sections 6-10, 4, 2, Policies and guidelines of the Autogrill Group Policies and guidelines of the Autogrill Group corruption Preventing People: the people of the Autogrill Group protection environmental Planet: Product: product quality and safety pp. 95-102 People: the people of the Autogrill Group People: Health and safety in the workplace Planet: environmental protection environmental Planet: Product: product quality and safety and customer the on focus Product: responsible supply chain management People: community. Development and engagement People: protection of human rights Product: Responsible supply chain management Preventing corruption Preventing 2018 documents containing the disclosures 2018 documents DR CGR NFS NFS DR NFS NFS NFS NFS NFS NFS SOCIO-ENVIRONMENTAL POLICIES AND GUIDELINES OF THE AUTOGRILL AUTOGRILL THE OF GUIDELINES AND POLICIES SOCIO-ENVIRONMENTAL GROUP The Autogrill Group has a system socio-environmental of policies and guidelines that start with the Code Ethics of and are detailed in the Corporate Liability Policy and protocols pursuant the Anti-Corruption Law 231/01, to and the Policy, Supply Chain Sustainability Guidelines. in its Corporate The parent company, Liability Policy pursuant Legislative to has established Decree environmental a protocol 231/01, for compliance specifying the principles with be to followed respect the to environment and natural resources. Policies and guidelines are inspired by the principles fairness, of transparency, honesty and integrity that characterize the Group in all does, it in keeping with the main international guidelines and standards on responsible business management. The management and of responsibility everyday operations for are strongly local affairs. This is reflected the at procedural founding observance where level, the of Group’s principles is balanced with the consideration for local setting and full compliance with the the of laws countries served. The policies and guidelines are enforced by the individual business units, which define the necessary processes, procedures, roles, and responsibilities. Environmental policies and procedures are managed by the individual business units in relation the to specificities the of business and local and laws regulations. Disclosures required by Decree 254/2016 Disclosures required Art. 3.1(a) Description of the business management and organizational model, including any corporate liability policies pursuant to Legislative Decree 231/2001 Art. 3.1(b) Description of corporate policies, including due diligence Art. 3.1(b) Description of the main risks generated by or incurred in operations business Art. 3.2(c) Health and safety disclosures Art. 3.2(d) Information on human resource management, including gender parity, adoption of international organization conventions and dialogue with workers’ rights groups Art 3.2(a)(b)(c) Use of distinguishing energy, between renewable and non- renewable sources; water consumption; emissions of greenhouse gases and pollutants; impact on the environment Art. 3.2(d) Information on social aspects Art. 3.2(e) Information on respect for human rights and measures taken to prevent violations and discrimination Art. 3.2(f) Disclosures on countering active and passive corruption 103-2, 103-3 Standard Area covered by Area covered Decree 254/2016 Business management management Business model Policies Risk management People Environment Social Human rights Anti-corruption GRI Key: DR: Directors’ report; CGR: Corporate governance and ownership report; Non-financial NFS: statement. REQUIRED DISCLOSURES AND WHERE FIND TO LEGISLATIVE THEM BY DECREE 254/2016 Autogrill Group Annual Report 2018 46 POLICIES ANDGUIDELINESOFAUTOGRILLGROUP countries. individual of where relevant, and, units business of the procedures and practices the disclose sections 254/2016. following The Decree Legislative by defined issues environmental socio- to the Group’s pertinent documents Autogrill of main the Below asummary is 2019. completed be in will subsidiaries by implementation Its contexts. sociocultural and geographical, legal, different of their account taking while units business among practices good to share and mature, increasingly understanding its topic and to ever render Group is to this more sensitive the policy of the goal The operations. to approach for asustainable guidelines with units business its provides and issues environmental and to social respect with key standards Autogrill’s defines that Policy approved a new Sustainability of Directors Board 2018 the December date. In to up procedures and policies its keeping on priority ahigh sets Group Autogrill The • • • • • to: Promise contents of -summary Policy Sustainability Document: Planet Product, People, • • • • to: Promise products of sale and preparation the for Protocol Liability Ethics, of Code Group Documents: safety and quality Product • • to: Promise Ethics of Code Group Documents: rights human and safety and health People, products made according to the highest ethical and quality standards. quality and ethical highest the to according made products serve to employees and suppliers with working by impact, socio-environmental apositive generate standards; safety food and laws local with accordance in ingredients, quality using and standards specific following by safety and quality product ensure environmental regulations; all with compliance in resources, natural of overconsumption the and waste food reducing and materials, low-impact and recycled using consumption, energy reducing of ways new for search the encourage regard; highest the in legislation rights human holds and cultures local values and appreciates that environment working healthy and asafe foster bargaining; collective and association of freedom to right the protecting and labor, forced or labor child of forms all rejecting abuse, or discrimination of kind any rejecting diversity, valuing by individual every of dignity and worth the respect marketing. and labelling product protection, consumer on regulations and laws with comply fully prepared; are they places the and products the to applicable standards hygiene and health all meeting to addition in standard, quality appropriate an of services and products with customers provide markets served; observe rules and regulations applicable to the and services; products quality providing by customers satisfy − − − − on: based behaviours and environment aworking promote safety; and health employee to conducive are that create and manage workplace environments − − − − providing thorough information. and responsibilities and roles defining spirit; inventive the valuing kinds; all of abuse and discrimination preventing as an individual; person every of dignity the process; selection and recruitment the with starting respect, • • • to: Promise Documents: Policy Group Anti-corruption Anti-corruption chain Supply • • • • chain: supply entire the have to Promise Guidelines Sustainability Chain Supply Group Autogrill Documents: (“passive bribery”). favour other or benefit economic an indirectly, or directly solicit, or accept to someone of, authorize or promise or offer the solicit or accept bribery”); (“active individual aprivate or entity an of name the in acting anyone or official apublic to favour other or benefit economic an indirectly, or pay, or directly give to someone give, pay, authorize or promise, offer, to anyone for rules the against it make and served countries all of laws anti-corruption the observe parties; private and public with dealings in none, bar bribery, of forms all prohibit and reject law; the of confines the within and honesty and transparency fairness, integrity, with times all at act and corporate food safety standards. safety food corporate and government with comply always and quality and safety product to importance utmost the attribute operations; business all in fairness and honesty integrity, of standards highest the ensure environmental performance; improve and impact environmental minimize rights; labor and rights human recognized internationally all promote and support respect, 1.5 Consolidated non-financial statement 47 5.2 billion in economic Consumers Stakeholders Concession grantors, partners brand and suppliers Personnel Lenders and shareholders and Lenders Government Community KEEP IT SIMPLE 797 2017 1,316 3,909 (2,170) (1,079) 71,691 4 7, 8 4 0 13,672 93,822 274,174 212,662 4,811,2 49 3,140,167 5,085,423 1,501,661 5,086,559
BE RELIABLE 13 2018 2,061 3,552 61,119 (9,075) 17, 7 8 0 (1,859) 12,823 12,823 99,840 99,840 258,410 2 2 7, 8 0 7 5,215,052 4,956,642 5,223,912 1,538,525 3,253,606 SET THE PACE BE OPEN Including profit/loss from discontinued operations The remuneration of shareholders consists of profits the share that of 2018 will as proposed be paid as dividends in 2019, to the annual general meeting by the Board of Directors Provision for doubtful accounts Adjustment to the value of financial assets * losses Impairment Financial income Financial Reclassified operating costs Economic value retained the by Group Provisions Statement of economic value (Ek) Economic value created the by Group Revenue and other operating income Economic value distributed personnel of Remuneration Remuneration of lenders and shareholders** Depreciation and amortization Reserves Remuneration of public institutions public of Remuneration Donations SIONATE BE PAS * ** value, and distributed than more E 4.9 billion. Of all value was created, 94% distributed the to internal and external stakeholders, while the remaining was 6% retained within the Group. CREATING AND DISTRIBUTING ECONOMIC VALUE ECONOMIC DISTRIBUTING AND CREATING Creating and distributing economic value is the ability wealth generate to and spread it among the stakeholders. In 2018, the Group created than more E 1.5.2. A-COMPANY: THE AUTOGRILL GROUP GROUP AUTOGRILL THE A-COMPANY: 1.5.2. VISION OUR be recognized bestTo company as in the food world’s & beverage services for travellers, in terms dependability of and focus on the customer. MISSION OUR want their travellers reach to We and destination satisfied more safer, happier, thanks ourto products and services. value theirWe time and strive make to their trip more by addingenjoyable value their to experience, whether by eating,drinking or shopping. VALUES OUR Every person the Group in employs, locations all the has over world, the same objective: their own and their customers’ wellbeing. Passion, openness, rapidity, reliability, and simplicity are the values that guide us every day. Standard 103-2, 103-3, 201-1, 102-43
GRI Autogrill Group Annual Report 2018 year, in addition, location managers and area managers take a “Legal and and a“Legal take managers area and managers location year, addition, in Every etc. gifts, officials, public with to interacting regard with divisions Alliances Development Strategic for the and training specific and Conduct, of Ethical Code Supplier the explain that classes chain supply guidelines, anti-corruption general and 48 19 (FCPA) Act Practices Foreign Corrupt of the principles the with along discussed is of Conduct Code when the induction, include new These hire sessions. focus In of Ethics. Code the on instruction of their part as hired, employees are when they to all systematically given is training anti-corruption countries, other the In to risk. exposure employee’s to the and calibrated position, is job program description, the France, In years. three every employees receive training such headquarters and managers, area managers, location 231/01. Decree All to Legislative Model pursuant Liability Corporate of the context the in given is training Italy, anti-corruption In locations. beverage and food and headquarters at European employees were trained 2,200 of 2018 atotal In regulations. reference laws and to local with topic and ageneral as sessions, information and training anti-corruption own its arranges country Each system.whistleblowing Group’s the using laws, and/or policy anti-corruption of the infringement) (or of suspicion reasonable infringement any report must personnel individual their and enforcement. companies Group effective its to ensure periodically policy over goes the Counsel General Group while of Directors, Board the approved by audit program annual the on based observed, duly are provisions policy the sure to make system control internal the evaluates and reviews independently department Group. Group’s The the in Audit companies enforcementand other by Internal implementation its monitor Counsels Legal local the enforcement policy, while of the proper of monitoring charge in is Counsel General Group served. country every laws in anti-corruption to observe promise its and alike, parties private and officials public with circumstances, all under prohibit corruption and to reject commitment across-the-board its confirms Group the document, this Group. Through the throughout applying of conduct rules and obligations formalizes which of Directors, 2017 Board approved in the by Policy Anti-corruption an has Group the subsidiaries, Italian its and S.p.A. of Autogrill Policy Liability Corporate to the addition In ANTI-CORRUPTION Auditors”). Statutory of Board of the functioning and “Membership 14, Auditors,” Section and Statutory of Board of the 13 “Election Section Committee,” Governance Corporate and 10 Risk “Control, Section Committee,” Resources 8“Human Section Committee,” 7“Nominations Section committees,” 6“Board Section of Directors,” “Board 4 Section see 254/2016 particular, Decree in reference (with to Legislative Report Directors’ the with together of Directors Board the approved by and 1998 February of 24 58 Decree of Legislative bis 123 Art. with accordance in up drawn Report Ownership and Governance Corporate the see matters, governance corporate on information For stakeholders. the all with of trust arelationship create that practices behavioural on and decisions managerial in transparency toward geared is Group The of business. its particularities the and practices best international between balance proper the on based system governance adopted atraditional has Autogrill GOVERNANCE AND COMPLIANCE
North America North A legal corpus with rules to prevent American companies from bribing foreign public officials in order to create or or maintain create to business order in relationships officials public foreign bribing from companies American prevent to rules with corpus A legal , anti-corruption training is spread out over various events and out over spread is various training , anti-corruption 19
GRI GRI Standard Standard 205-2 103-2, 103-3, 103-2, 103-3 1.5 Consolidated non-financial statement 49 , the , new hires, new are brought up speed to on the Code of Compliance” course covering anti-corruption policies and procedures and the whistleblower system. In 2018, headquarters 50 focus attended employees sessions on various anti-corruption topics, in view training a new of program be to launched in 2019. In the International segment Ethics, and there are online courses FCPA positions for be to potential considered corruption risks. During 2,543 the year, training. people received SUSTAINABILITY FOR THE AUTOGRILL GROUP The AutogrillGroup is committed doing to business in a climate dialogue of and openness with all and stakeholders fostering to respect individuals, for their fundamental rights, and the specifics their of local context. Over the years, Autogrill projectshas developed regarding various aspects sustainability, of placing them conceptually within and Operations “Product.” three “Planet,” areas: broad “People,” are defined on a three-year basis within the Afuture Roadmap, considering analyses materialityof and the international context as as well the United Nations Sustainable Goals.Development The Roadmap is part the of Afuture Framework instrument the Group has created define to sustainability-related and topics set priorities them for withinoperational and reporting activities. In this context, the the CSR of role Autogrill department is a shared promote to Group’s philosophy sustainable of and facilitateto engagement. For stakeholder development every identified topic in the Afuture Framework, Autogrill has also named a sustainability implementing responsible for and monitoring leader, the pertinent initiatives. STAKEHOLDER ENGAGEMENT care is its based stakeholders for on the values laid down inThe Group’s the Code of Ethics, which sets guidelines relations with for kind each and stakeholder of the applicable priorities, principles and forms conduct. of Monitoring external dynamics, considering long-term global trends, and listening to stakeholder demands are fundamental activities a business for that values sustainability. The Group therefore ongoingfosters dialogue and sets the conditions lasting for cooperation and partnerships with its stakeholders. 102-40, 102-42, 102-43, 102-44 103-2, 103-3 Standard Standard GRI GRI Autogrill Group Annual Report 2018 50 20 MATERIAL TOPICSOFTHEAUTOGRILLGROUP 254/2016. Decree of Legislative relevant aspects the topicsand (GRI) Initiative Reporting Global of the consideration in Group, including the within issues of relevance sustainability the topicsexpressing of material list a is output The perspective). stakeholders (external the by to given them importance the and perspective) (internal company for the materiality of their of view point the from analyzed topicsare self-assessment survey, amanagement Through activities. outcome of stakeholder engagement the on and of results discussion and analysis the in management’s on participation based active identified topics are Material MATERIALITY ANALYSIS
Autogrill for the environment community the for Autogrill community financial and the Autogrill for shareholders partners and brand grantors concession for Autogrill suppliers for Autogrill consumers for Autogrill employees for Autogrill Stakeholders Business & Governance
A-Product In alphabetical order for each strategic area area strategic each for order alphabetical In A-People A-Planet non-profits and participation in trade events/multi-stakeholder roundtables. events/multi-stakeholder trade in participation and non-profits with meetings engagement; employee and partners with collaboration projects; engagement and Support and conferences. meetings; andSupport engagement projects; participation in one-on-one national and international events company. listed the of management the and Directors of Board the of members non-executive and executive the meet to shareholders the for and shareholders the with interact to isachance S.p.A. Autogrill of meeting general annual The performance. stockmarket its on and results financial and policies governance, operations, Group's history, the on information of awealth contains website Autogrill's consumers. of service the in out day and in day work who people the with contact direct in investors putting and does it what of understanding an fostering for useful very considers Autogrill which visits, on-site of organization the and hubs finance international main the in conferences and roadshows of form the takes that program Relator Investor active an pursues Group the calendar, the on year each listed sessions, performance periodic these to addition In results. periodic its present to and opportunities and risks objectives, Group's strategy, the discuss to analysts financial and investors with regularly meet Top executives conferences. one-on-one events; trade at participation services; and concepts projects, hoc ad of development the for collaboration grantors; concession 500 for newsletter topics; CSR material on grantors concession for survey Quality Assessment and development process for new products/concepts, conferences. quality audits, one-on-one research. market activities, CRM survey, satisfaction customer good?” “Feel Annual line. open portal, intranet Aconnect mailbox, SA8000 problems, reporting for address Email Feedback andengagement Waste management emissions) and efficiency (energy change Climate Supply chain management safety and quality Product Product labelling and marketing services of quality and Accessibility relations employee of Quality Labour union relations appraisal and development resource Human workplace the in safety and Health opportunity equal and Diversity decision-making of transparency and Effectiveness value economic of Creation Competitive practices Anti-corruption 20
Stakeholder engagement GRI Standard 103-1 102-11, 102-47, 1.5 Consolidated non-financial statement 51 PLE OF AUTOGRILL GROUP OF AUTOGRILL PLE 1.5.3 PEOPLE: PEO 1.5.3 Autogrill company that is a “people” offers products and services the to public: the centrality the of human beingis the foundation all of its policies concerning customers, employees, and the community. Passion, openness, reliability, rapidity, and simplicity are the values the Group in promotes the management activities of and people. Human resourcemanagement, based on principles laid down in the Code of Ethics and in accordance with local and laws collective contracts, employment lets the Group install good relationships with their and them help develop skills its employees and abilities so that individuals can grow professionally and share what they The know. human is touch a distinctivefactor in Autogrill’s relations: from employee recruitment the career, throughout Group insists on treating a person’s him with or her integrity and as an individual be to valued all at times. The resulting corporate culture reflects this concern individuals, for they wherever are assigned, and translates into a safe, healthy workplacefree from discrimination. The Group recognizes that valuing a diverse, multicultural is workforce a core trait a of successful business, that one makes the most human of capital the to benefit the of company climate. In everycountry operates, it where Autogrill the welcomes individuality its people of with interest and respect, fostering open, ongoing dialogue and building trust and mutual respect. Autogrill’s to market owes leadership significant international expansion, through which its human capital has only not grown in quantity but also diversified in terms nationalities, of cultures and abilities. 102-43, 102-44, 102-44, 102-43, 103-2, 103-3, 102-8, 405-1 Standard GRI North America 32,030 employees 40% under 30 years old 61% women
World
60,052 employees in the Group 41% under 30 years old 59% women Europe 16,624 employees 21% under 30 years old 63% women
International 11, 398 employees 69% under 30 years old 50% women Autogrill Group Annual Report 2018 10,000 20,000 30,000 10,000 15,000 traffic and seasonal factors. factors. seasonal and traffic in peaks its with business of the characteristics intrinsic due (56%), to the Europe employees in of part-time proportion ahigher is there contracts, full-time versus men (80%) women for (84%). and both for to prevail part-time As continue contracts permanent Europe in while of new openings, stabilization gradual (+19%) to the thanks locations at International contracts permanent in increase an with homogeneous, fairly was types contract different of the year, distribution the this again Once 54 22 21 PART-TIME VS.FULL-TIMEANDEMPLOYEESBYTYPEOFCONTRACT America North in increase a3% with Along countries. various in locations in decrease to anet and agreement” to Italy’s “intergenerational part due in headquarters, and locations retail (-5%) at both slightly workforce declined the Europe in while (+14%) locations pace of new openings, intense due employees to the in at International increase shows asubstantial regions geographical various forComprehensive data the administration. work 3% in remaining the while locations, 4,000 approximately the employed workforce is percent of the at level. management Ninety-seven middle the at especially policies hiring to specific thanks gender ahealthy balance, demonstrating women, are whowork Group people for the thousand 60 more than of the 60% About 5,000
by which both parties can terminate employment at any time (“at-will employment”) (“at-will time any at employment terminate can legislation parties both current to which by according classified are who America, North in workers to apply not does category “Temporary” The The raise in the Group’s organic is also related to the inclusion of Stellar Partners Inc. within the North American region American North the within Inc. Partners Stellar of inclusion the to related also is Group’s organic the in raise The 0 0 North America North 21 , these two trends led to overall growth of 3% for the Group’s for of 3% the growth workforce. led to overall trends two , these Europe 1 1 2018 International Europa 2018 International 1 Europe 1 2017 North America North 22 International 1 1 Europa 2017 Permanent (no.) Permanent Temporary (no.) Full-time (no.) (no.) Part-time International 11 1.5 Consolidated non-financial statement 55 , is also setting up training programs with a view to , in addition the to program Manager-in-Training hired newly for or HUMAN RESOURCE DEVELOPMENT AND APPRAISAL HUMAN DEVELOPMENT RESOURCE TRAINING As the Autogrill forward, Group moves training employee is constantly evolving through plans built development around the person, who takes an active in role professional growth through direct, proactive Training involvement. takes the form of traditional classroom lessons but also an increasing emphasis on online, social and learning. interactive example, for is the trainingAcademy, program around venues at Europe held designed to develop thedesigned abilities by offering develop to employee each of specific learning opportunities according the to professional milestones are reached. There numerous programs, development leadership offered internally through coaching arrangements or in collaboration with institutes the outside as Group, as well induction and training programs hires new for in the form group of orientation and days online courses. In all European countries, food at and beverage employees locations on-the-job receive training in their program Excellence” everyday tasks. In the Italy, “Academy new launched in is 2018 an internal system involving development classroom, online, and on-the-job training the give to knowledge employees and tools they need boost to sales performance. In France, directors and managers development a leadership follow program in collaboration with a business school. In Spain Autogrill has on a embarked projectnew improve to its ability attract to and retain talent, in a partnership with Work. to Place Great In North America promoted managers,newly in the 2018 “Unlocking Engagement” workshop taught workingmanagers create to a favorable environment. how are There two leadership programs: Corporatedevelopment senior directors for Leadership Development and vice and presidents, Operations future Leadership for Development front-line managers. Both these of two-year programs provide instruction in skills, leadership the chance on interdepartmental work to projects, a mentoring system, and the possibility and work to interact with higher management. of levels Sales personnel on-the- receive trainingjob improve to their everyday skill sets. The International area harmonizing and integrating the system across the different countries, without neglecting their specific needs and any requirements imposed by locations and local activitieslaws. The most held widely are induction programs, coaching, performance appraisals, and job-specific technical courses. offerings The new in include 2018 whistle-blowingcourses on the and the GDPR systems. Group’s In China and in Ireland, the offers Group now management courses build to the careers the of most talented staff, while in Denmark and Finland the Nordic Manager Training program is built on the according 70:20:10 model training which of to 70% should be informal and gained through experience, should 20% be in the form coaching of and mentoring, and should10% be formal through structured courses. 102-12, 103-2, 102-12, 103-3, 404-1, 404-2, 404-3 Standard GRI Autogrill Group Annual Report 2018 56 “check-ins” employees quarterly supervisors. and and between assessment performance individual to aleaner thanks improvement, favor of continuous in appraisal annual the does away with that management of performance new concept a is This managers. front-line top and personnel for headquarters area Europe of the countries all implemented was in To “Autogrill Energy” your called system -Boost Be management 2018 anew performance in process, mapping to the addition Group. In outside or the within occurring changes for any prepared be will Autogrill so plans develop and response growth, for further plans action create problem areas, identify and new to objectives set is purpose The future. to long-term medium- the in goals business to need achieve priority Group’s it what will and leadership capacity current the on reflection order in to stimulate launched was capital human of mapping process atwo-year system, development appraisal of the of aEurope-wide part as 2018, In work. seasonal or periods for short hired often are only, they as countries certain in system appraisal formal the in participate employeesinclude general currently who does not percentage That of personnel. store 57% and population headquarters of the covered 87% appraisals whole, performance the On engagement. on emphasis greater a placing and dynamics hiring on particular in focusing strategy, acquisition talent America North In initiative. Competent” “Be the through area International the in formalized also 2018 was in and Europe, in established well is process The skills. managerial role well as as to the specific capacities technical the assessing objectives, of assigned pursuit in applied skills the measures that system appraisal aperformance uses Autogrill growth, professional to fostering aview With APPRAISAL RESOURCE DEVELOPMENT AND HUMAN each new hire. for up draws subsidiary U.S. the that plan training individual the on based estimated is data moment, the At offerings. its closely monitor can company the so courses of supply entire the systematize gather, and would evaluate that platform e-learning an for study afeasibility running is America North countries, different the across shared to be system monitoring to develop continues atraining area International the While headquarters. U.S. the received employees by of of training hours to include possible the also it was 2018, In job by title. specifying without portfolio, brand entire of the program training the recognized 2017 system in the Specifically, system. reporting the improvements by in 2017 explained from to 2018 are changes The level, not reported. is data executive for top which at the especially seminars, conferences and of workshops, form developmentprofessional the takes often heads). headquarters, unit At and (store management directors middle toward geared are most people, of Autogrill’s growth and enhancement for the initiatives training average of to 20.5 an employee. of all per Out amounted hours programs training locations, beverage and at food initiatives education of continuing mostly Consisting of training. man-hours million 1.2 more than provided Group the 2018, In PER CAPITA TRAININGHOURS:NON-HQLOCATIONS Hours Multi-service operator Multi-service service of Heads Managers directors Store Area managers managers Area the Group is working on its its on working is Group the 2018 32.2 18.0 15.3 35.1 31.8 2017 35.9 29.0 .7 7. 2 21.0 17.9 1.5 Consolidated non-financial statement 57 has been a member of Valore D, Italy’s first Italy’s D, has been Valore of a member launched the “Intergenerational Agreement” as part 23 HR department also constantly works create to a working , the Income Extension Plan guarantees that U.S. who employees , all employees have access service, all a toll-free to have telephone employees open Open Line is available in Italy, Spain, France, Switzerland, Belgium, Germany, and Greece. Feasibility studies are underway in the Netherlands and Vietnam
of a pathof forward by endorsed the unions. This is an investment on Autogrill’s part that close retirement to thegives employees guaranteed chance an enjoy to early, pension and builds momentum the through company’s the hiring talented of young In workers. Austria, Autogrill supports assisted partial can employees retirement, older whereby theirreduce hours by 40-60% without losing any benefits or pension rights. In Switzerland, nearing employees pension age also the have opportunity attend to a free retirement preparation seminar. In North America The International environment that attracts talent, and develops through branding employer and initiativesengagement the at local developed In level. 2018, employer-branding a new program was launched throughout the area, including special like events “Compliment are and “Smiling recognized employees “Culinary when and Day,” Day,” Day,” theirrewarded for dedication and outstanding performance. During Autogrill the year, Italia lose their unit to due job closings, overstaffing, or temporary lay-offs will be paid a for period time, of determined on a case-by-case basis according the to employee’s position. 23 In North America they where 24week a can days seven lodge complaints hours a day, or discuss any topic concern.of In the International area, there are submitting dedicated tools for complaints and fostering open dialogue between and management. employees Many initiatives are in a culture promote to place tolerance of and respect. several For years, example, for Autogrill Italia DIVERSITY AND EQUAL OPPORTUNITY EQUAL AND DIVERSITY As policy defined documents in like the the Group’s Code Ethics, of in keeping with the highest standards the of International Labour Organization, respect diversity for and equal opportunity and the all of prevention forms discriminationof are the principles whichto Autogrill is committed every at stage the of relationship: employment recruitment and selection, the salary growth offer, opportunities, and the eventual parting ways. of This commitment is also recognized externally: in Italy Autogrill has had SA 8000 certification since 2009. In an ongoing effort encourage to transparency and a sense individual of and collective responsibility, a platform called “Open Line” serves as an additional two-way channel communicationof between the Group and its staff. This is a direct means drawing of attention Code any to Ethics, of conduct inconsistent with and the also Group’s to highlight behaviour, while excellent ensuring the confidentiality information of and the privacy individuals. of association large of firms dedicated supporting to in roles. women leadership In Belgium, workshop are organized on diversity and working together without prejudice. France equal promotes opportunity between and through men women collective agreements that are reviewed and In updated once a year. Spain, the Management Committee is tasked with enforcing the Equality Plan signed in 2009, which calls for equal treatment and balance, women of men, a healthy work-life and zero discrimination or sexual based on gender orientation. 102-13, 103-2, 103-3,102-16 Standard GRI Autogrill Group Annual Report 2018 58 Autogrill countries. of their typical contracts of the regardless rights, of their protection full and relationship working employees enjoy atransparent All of people. its those with needs its to reconcile solutions best the help find it so can served, countries various the in unions labour the with dialogue aconstructive maintained has Group the years the Over RELATIONSLABOUR States. United the in plan 401K the as such benefits retirement are there countries, some In transportation. public on discounts and events sports, or leave, vouchers parental for cultural insurance, accident disability and insurance, life may include healthcare, and employees custom receive depend benefits local The on etc.). payments, leave, disability paternity and maternity accident insurance, insurance, (health coverage insurance and security and/or benefits social include exclude or that certain laws on depending region, geographical by workers, vary but part-time and for full- and contracts permanent and for temporary same the roughly are Benefits transparency. and clarity employees with treating on insists Group the too, benefits, Regarding countries. various the place in in employment contracts collective laws and local the with accordance in established are wages Entry-level of gender, seniority. terms and in treatment title, equal and fair ensures that system &benefit amerit-based compensation through including form, every in diversity and opportunity order in to foster equal gender equality for empowerment and action taken and followed has policies For Autogrill years, stability. ensure to levels employment and conditions economic studies Autogrill wage, minimum alocal with countries all pay. In of discriminatory avoid risk and the principle opportunity equal the reinforce which component, avariable and afixed through targets, growth and performance to tied likewise are that adjustments include salary policies Remuneration laws. local and employment agreements collective with compliance ensuring and benchmarks external and data market with constantly level), role and working description, (job qualifications and to skills pay according employee to differentiate and retention and of growth objectives its with line in market labor the in competitiveness to ensure designed are policies remuneration Autogrill’s REMUNERATION succeed. sector the and company to help the levels business, leadership roles of the at all in diversity to support aims WLN growth. professional and personal their enhance to leadership skills improved and for networking opportunities womenprovides with Women’s called (WLN) program network Leadership internal an America, North In development. to professional hiring from management, resources of human aspects all covering policies opportunity equal have specific countries Some practices. best international by inspired standards behaviour uniform ensure to area, the throughout distributed to be worked ahandbook on International Autogrill year, the During conduct. discriminatory or unethical any report can where they channels employees have to anonymous access All exchange. cultural and cooperation, respect, mutual on based of Conduct, Code the with consistent aworkplace creating to committed is Group the country, every In principle. management aguiding is area International the In , guaranteeing equal opportunities and respect for diversity for diversity respect and opportunities equal , guaranteeing GRI GRI Standard Standard 401-2 103-2, 103-3, 103-3, 402-1 102-41, 103-2, 1.5 Consolidated non-financial statement 59 82% International 98% Europe 2017 When it needs make When to it 25 States 48% United48% 39% Canada39% North America
24 91% International 97% Europe , the Health and Safety Policy gives all a set principles of employees 2018 States , the management systems occupational for health and safety in included the 48% United48% Of countries where unions exist Countries have their own worker protection policies and regulations. For example, Canada has the Provincial EmploymentStandards Act, in Great Britain the Works Council protects the rights of workers not covered by collective bargaining, andin the United States disputes are resolved by arbitration committees 39% Canada39% North America
protectstheir right freedom to association of and collective bargaining,recognizing the paramount importance these of freedoms,in accordance with national governing laws collective contracts, individual bargaining and freedom association. of This commitment transparency to translates the to management various of forms of contract: from national collective bargaining collective to contracts by company and/ or location, individually to negotiated agreements. organizational changes, Autogrill complies with all provisions and laws of collective contracts by informing the unions and involving them, applicable, where in talks. The minimum notice period in case organizational of changes thus on national depends and local laws, and ranges from weeks. 16 to one Labour relations and talks the follow highest standards transparency of and fair dealing, in strict accordance with the law, and constructive promote dialogue with a view hearing to from workers’ feedback representatives and maintaining a mutually beneficial working environment. 24 25 OCCUPATIONAL HEALTH AND SAFETY HEALTH OCCUPATIONAL The health and safety is a fundamental its workers of standard on which Autogrill maximumplaces emphasis by means measures, preventive of technological progress, training, and day-to-day monitoring. In all the of main countries served, health and safety commissions been set up have and various include positions (depending on local representatives, from executivespolicies), who monitor compliance workers’ to with applicable laws. The commissions review findings on health and safety issues in search theof best solutions the reduce to risk injuries of a minimum. to make sure these To efforts are effective and share insights and initiatives on health and a system safety, is in monitor to the place number and type injuries of in the main countries served by the Group. In Italy Integrated Management System are governed by Legislative Decree as 81/08, amended. Autogrill S.p.A. is also certified the to ethical standard SA8000, meaning that specific conditions health, of safety and ethical conduct in the workplace are guaranteed all to In employees. addition, headquarters and airport locations are certified BS to OHSAS 18001, and Autogrill is the of one first airport operators in the ISO achieve to world 45001. During an the external year, provider certified the “Document Prévention Unique Risques de des Professionnels” in France; this occupational risk policy prevention addresses primary, secondary, and tertiary asprevention as well store layouts, personal and collective kits, prevention e-learning courses, and the provision psychological of care in response distressing to events. In North America These figures reflect the legislation in different countries. and safety procedures for follow to in the workplace and the for identification, andprevention handling any involving of accidents or customers. workers Individual locations also their have own up managers of made Safety and Teams front-line 103-2, 103-3, 403-2 Standard Employees covered by collective bargaining (%) GRI Autogrill Group Annual Report 2018 60 authorities. airport by supervised and regulated highly are that airports inside arrangements concession place under take operations most that fact to the part due relevant, in highly not emerge being did as issue this analysis, materiality the In form. any in exploitation and trafficking human condemns strongly and chain, employees of workers production and of own its employedcoercion the along physical or psychological or abuse of exploitation, forms other all forced and labor to opposed is Autogrill addition, In ILO. the by labor, defined as child support or use does not and organization its throughout of minors exploitation the rejects Autogrill rights. of human laws protection for the supranational and national, local, all employees observing and and partners trading its with satisfaction mutual and trust building by chain, value entire the along and it does everything in culture business aresponsible works to instill Autogrill standards, international highest the embracing and times at all of Ethics Code its Following world. the around does leader business that international an as responsibilities role its and acknowledges employees, Autogrill of own its rights the protecting and to respecting addition In RIGHTS HUMAN OF PROTECTION rate (-3%) rate (-14%). frequency severity and total in showed adecrease 2017 and were with consistent numbers injury workforce, the in increase 5% despite the Group, the year. Throughout previous the with line in rate 0.1, severity the and 25.0 be rate would frequency U.K.), the the and (excluding Ireland basis alike-for-like on area; International of the scope expanded of the light considered 2017 be in since should trend The burns. and of cuts primarily low, is consisting of injuries severity the and America North and area International the Europe, between consistent rates are Injury countries. other extended to the being gradually is and policy formal a become has Netherlands developed the in manual The 2018. in managers several of program outcomes were added MBO to safety the and Health system. management safety and health for the partner external an works with Group the Kingdom United employees check-up the have in all ayear, once amedical example, while for Vietnam, In initiatives. worker other protection and audits, way of courses, by laws and local with accordance in conditions workplace on amanual following by area International the In workplace. promotes asafer accidents and of frequency reduces itself, the which audit procedure the during measures corrective it to take possible makes tool This issues. safety in-store on self-assessments monthly Tool automates Safety Data Mobile that called app 2018 adopted an in locations Various of injuries. causes frequent most the to map audits conduct who personnel, 26 x1,000 worked) hours /total injuries to due lost days of number (total rate: Severity x1,000,000 worked) hours /total deaths) of number +total injuries number ((total rate: Frequency (no.) Workplace injuries Severity rate Severity Frequency rate rate Frequency Injury rate Injury
Injury rates for 2018 do not include Asia-Pacific, Germany, and the Netherlands the and Germany, Asia-Pacific, 2018 for include not rates do Injury 26
America North North 1,122 28.1 , the Group ensures a safe and healthy working environment environment working healthy and asafe ensures Group , the 0.2 2018 Europe 25.0 555 0.5 International 22.9 291 0.1 1,968 26.3 Total 0.2 America North North 1,134 .8 7. 2 0.1 Europe 26.4 592 0.6 2017 International GRI Standard 414-1 103-2, 103-3, 25.1 162 0.1 1,888 Total 7.1 2 0.3 1.5 Consolidated non-financial statement 61 4 million (7% direct, 12% indirect in and 81% , the Group is a strong supporter the program, of Blue Made signed an agreement with support to Food Slow the , HMSHost Foundation combats povertyin local communities and One aspect that is very the to relevant Group is the evaluation and monitoring of suppliers, governed by the Autogrill Group Supply Chain Sustainability Guidelines, which set the standards a sustainable for supply chain management approach. which offsets the use fresh of by businesses water with projects that ensure access to inwater countries. developing Each country is also engaged in local initiatives according need; to in India, example, has for it financed schooling underprivileged for children. In Indonesia Autogrill support gave local to communities after the recent earthquake in Lombok, and Bali. clean helped and up beaches in its employees Tuban In Vietnam, the Hands” “Helping project was launched in 2018, based on five pillars: community care, sustainability, ecology, vocational training, and Love “I Vietnam” (in support local of In suppliers). all, in the employees International area 2,230 donated hours corporate of volunteering in 2018. “Buona Strada” project“Buona Strada” serving the earthquake-damaged areas central of The Italy. funds raised were through sandwich. Marche” the sale the of The “Abbraccio project accounts the of much for increase in direct and indirect donations. Autogrill also makes annual donations ANT Fondazione to activities for skin prevent to Incancer. Spain, Autogrill continued with work to Fundación SEUR, an organization that collects bottle caps from companies and individuals and sends them recycling for in exchange cash. for The funds are then used provide to medical care children to with serious illnesses or disabilities. The project also makes a positive contribution the to environment by making sure bottle caps are disposed of correctly and recycled. In North America gives a boost the to generations new with training initiatives and development help to them find jobs. In this region the Group with works Donation Food Connection, which serves as the liaison between restaurants/food service companies interested in donating surplus food and local social service that agencies distribute people to in it need. About locations 115 airports, at rest stops and malls take part in the program, working with associations 100 over that than more received 3 million portions food. of Finally, the Group supports the urban farming educational and training initiatives of the Windy Harvest Farm Chicago. of Youth In the International area COMMUNITY DEVELOPMENT AND ENGAGEMENT ENGAGEMENT AND DEVELOPMENT COMMUNITY Autogrill believes firmly in respecting and valuing local cultures and protect to works traditions, customs, and environmental and cultural assets, thereby contributing to the economic wellbeing and growth the of communities serves. it its Under concession arrangements, the Group sometimes deals directly with local institutions, and its widespread presence (especially in Italy) often the makes of one it leading in theemployers region. Autogrill is increasingly in involved projects developing consistent with its own business, such as the donation food of and meals non- to profits serving Many its direct the of needy. donations and fundraisers support long-term partnerships with entities in involved healthcare and medical research, childcare, and the fight against hunger and poverty.These are in addition to associations the Group supports thanks from year year, to in part contributions to andfrom customers. employees donations E exceeded In the 2018 Group’s kind). Donations in kind a number to in local of went 2018 and national food banks, mainly in North America. The amount donations of in kind in Europe was affected by the temporary interruption in with work the food bank. In 2018, Autogrill Italia 102-13, 102-43, 102-13, 102-43, 102-44, 201-1 Standard GRI Autogrill Group Annual Report 2018 62 27 temperatures point set changing channel: motorway the in especially countries, several in waste reducing and to monitoring approach amulti-pronged taken has Autogrill subject. the to attentive have increasingly become grantors concession recent years, in although Group’s reduces the This leverage, and contract. of vision concession field of the part often are utilities as details cost and have to does not consumption always Group access the cases these in grantor; concession the by managed are utilities and structures physical the stations, railway and airports many including locations, some At measures. corrective take and patterns consumption to oversee systems latest of generation monitoring the installed it has directly, utilities handles Group where the at new energy, locations hates to and waste Autogrill ENERGY AND EMISSIONS MANAGEMENT Sustainability. Social and &Nutrition, Health impact), (environmental Operations Sourcing, Sustainable in targets and of activities afour-year plan devised it has which through Food Board), (Irish Bia of Bord program sustainability the Green, Origin in participates area Day. International The for Earth organized also are campaigns awareness Various sustainability. to environmental contribution own of their employees importance of the to convince aims that America North place in in aprogram is “Startsomewhere” environment. natural for the care and of sustainability aphilosophy stakeholders in ways of involving imaginative and campaigns awareness internal through of resources use responsible promotes the Autogrill performance, own its to improving addition In efficiency. greater and improvement for areas order in to find partners business and grantors concession with relationships cooperative works to develop Group the virtuous, related services, and energy for responsible procuring where it not directly is locations At chain. food the along economy initiatives circular including of waste, management correct and reduction for the develops and programs supports world. Autogrill of the parts all in regulations laws and environmental with complying strictly while solutions, and concepts energy-efficient innovative, finding and performance environmental improving by to reduce impact its it promotes strategies means this terms, practical In impact. environmental alesser and favor in energy, of materials, clean recycled resources of natural use the and consumption for to reduce helping energy responsibility why it is world, takes which the around institutions and organizations people, involving priority aglobal is environment the that aware fully is Group Autogrill The 1.5.4 PLANET: ENVIRO through targeted energy audits. energy targeted through including efficiency, its improving to constantly aview indexes with consumption of monitoring systematic precise, increasingly to the committed is Group The use. energy increased cause might that breakdowns reporting promptly and abnormalities, to records check for consumption keeping effective, are measures short-term whether to see basis aweekly on consumption analyzing on-site inspections, during
Set point temperatures are the ideal temperatures at which an indoor environment should be kept be should environment indoor an which at temperatures ideal the are temperatures point Set
27 , preventing malfunctions through high-tech alarms, training personnel personnel training alarms, high-tech through malfunctions , preventing NMENTAL PROTECTION 103-2. 103-3 GRI GRI Standard Standard 302-1 103-2, 103-3, 1.5 Consolidated non-financial statement 63 28 Direct energy consumption (GJ) Indirect energy consumption (GJ) is very mindful of North America 2017 , Italy accounts around for 65% electricity of 1 Europe , too, the Group monitors consumption through external audits and consumption mainly refers electricity, to used interior for comfort 30 use consists the of primary consumption diesel of and gasoline for 29