Chatbot-Based Assertion Generation from Natural Language Specifications
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Text Mining Course for KNIME Analytics Platform
Text Mining Course for KNIME Analytics Platform KNIME AG Copyright © 2018 KNIME AG Table of Contents 1. The Open Analytics Platform 2. The Text Processing Extension 3. Importing Text 4. Enrichment 5. Preprocessing 6. Transformation 7. Classification 8. Visualization 9. Clustering 10. Supplementary Workflows Licensed under a Creative Commons Attribution- ® Copyright © 2018 KNIME AG 2 Noncommercial-Share Alike license 1 https://creativecommons.org/licenses/by-nc-sa/4.0/ Overview KNIME Analytics Platform Licensed under a Creative Commons Attribution- ® Copyright © 2018 KNIME AG 3 Noncommercial-Share Alike license 1 https://creativecommons.org/licenses/by-nc-sa/4.0/ What is KNIME Analytics Platform? • A tool for data analysis, manipulation, visualization, and reporting • Based on the graphical programming paradigm • Provides a diverse array of extensions: • Text Mining • Network Mining • Cheminformatics • Many integrations, such as Java, R, Python, Weka, H2O, etc. Licensed under a Creative Commons Attribution- ® Copyright © 2018 KNIME AG 4 Noncommercial-Share Alike license 2 https://creativecommons.org/licenses/by-nc-sa/4.0/ Visual KNIME Workflows NODES perform tasks on data Not Configured Configured Outputs Inputs Executed Status Error Nodes are combined to create WORKFLOWS Licensed under a Creative Commons Attribution- ® Copyright © 2018 KNIME AG 5 Noncommercial-Share Alike license 3 https://creativecommons.org/licenses/by-nc-sa/4.0/ Data Access • Databases • MySQL, MS SQL Server, PostgreSQL • any JDBC (Oracle, DB2, …) • Files • CSV, txt -
The Chatbot Revolution
The chatbot revolution Moving beyond the hype and maximizing customer experience Ready for a digital 2% 2017 conversation? 25% 2020 Consumers have higher expectations than ever when it comes to interacting with brands. By 2020, 25% of customer They demand personalized service, easily accessible support options, a quick response after reaching out, and successful resolutions on a tight turnaround. service operations will use To meet these needs, companies are increasing their use of digital channels to chatbot or virtual assistant communicate with customers – in fact, by 2022, 70% of all customer interactions will involve technology like messaging applications, social platforms, or chatbots. technologies, an increase Let’s take a closer look at chatbots. Their functions range from answering simple from just 2% in 2017. questions like informing customers of store hours or location to more advanced ones, like handling a credit card charge dispute. According to Gartner, by 2020, 25% of customer service operations will use chatbot or virtual assistant technologies, an increase from just 2% in 2017. When trying to balance staffing budgets, round- the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious – and inevitable – choice to engage customers through automation. But how inevitable is it really? 1. Gartner Magic Quadrant for Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018 www.pega.com The chatbot revolution 01 Why the digital hold up? Consumers and businesses have concerns. Despite Gartner predictions and the obvious excitement around chatbots, overall adoption has been slow. Currently most chatbots are programmed to follow predetermined conversational flows—thus limiting their usefulness for solving complex problems or picking up conversational subtleties. -
Application of Machine Learning in Automatic Sentiment Recognition from Human Speech
Application of Machine Learning in Automatic Sentiment Recognition from Human Speech Zhang Liu Ng EYK Anglo-Chinese Junior College College of Engineering Singapore Nanyang Technological University (NTU) Singapore [email protected] Abstract— Opinions and sentiments are central to almost all human human activities and have a wide range of applications. As activities and have a wide range of applications. As many decision many decision makers turn to social media due to large makers turn to social media due to large volume of opinion data volume of opinion data available, efficient and accurate available, efficient and accurate sentiment analysis is necessary to sentiment analysis is necessary to extract those data. Business extract those data. Hence, text sentiment analysis has recently organisations in different sectors use social media to find out become a popular field and has attracted many researchers. However, consumer opinions to improve their products and services. extracting sentiments from audio speech remains a challenge. This project explores the possibility of applying supervised Machine Political party leaders need to know the current public Learning in recognising sentiments in English utterances on a sentiment to come up with campaign strategies. Government sentence level. In addition, the project also aims to examine the effect agencies also monitor citizens’ opinions on social media. of combining acoustic and linguistic features on classification Police agencies, for example, detect criminal intents and cyber accuracy. Six audio tracks are randomly selected to be training data threats by analysing sentiment valence in social media posts. from 40 YouTube videos (monologue) with strong presence of In addition, sentiment information can be used to make sentiments. -
Voice Interfaces
VIEW POINT VOICE INTERFACES Abstract A voice-user interface (VUI) makes human interaction with computers possible through a voice/speech platform in order to initiate an automated service or process. This Point of View explores the reasons behind the rise of voice interface, key challenges enterprises face in voice interface adoption and the solution to these. Are We Ready for Voice Interfaces? Let’s get talking! IO showed the new promise of voice offering integrations with their Voice interfaces. Assistants. Since Apple integration with Siri, voice interfaces has significantly Almost all the big players (Google, Apple, As per industry forecasts, over the next progressed. Echo and Google Home Microsoft) have ‘office productivity’ decade, 8 out of every 10 people in the have demonstrated that we do not need applications that are being adopted by world will own a device (a smartphone or a user interface to talk to computers businesses (Microsoft and their Office some kind of assistant) which will support and have opened-up a new channel for Suite already have a big advantage here, voice based conversations in native communication. Recent demos of voice but things like Google Docs and Keynote language. Just imagine the impact! based personal assistance at Google are sneaking in), they have also started Voice Assistant Market USD~7.8 Billion CAGR ~39% Market Size (USD Billion) 2016 2017 2018 2019 2020 2021 2022 2023 The Sudden Interest in Voice Interfaces Although voice technology/assistants Voice Recognition Accuracy Convenience – speaking vs typing have been around in some shape or form Voice Recognition accuracy continues to Humans can speak 150 words per minute for many years, the relentless growth of improve as we now have the capability to vs the typing speed of 40 words per low-cost computational power—and train the models using neural networks minute. -
Text KM & Text Mining
Text KM & Text Mining An Introduction to Managing Knowledge in Unstructured Natural Language Documents Dekai Wu HKUST Human Language Technology Center Department of Computer Science and Engineering University of Science and Technology Hong Kong http://www.cs.ust.hk/~dekai © 2008 Dekai Wu Lecture Objectives Introduction to the concept of Text KM and Text Mining (TM) How to exploit knowledge encoded in text form How text mining is different from data mining Introduction to the various aspects of Natural Language Processing (NLP) Introduction to the different tools and methods available for TM HKUST Human Language Technology Center © 2008 Dekai Wu Textual Knowledge Management Text KM oversees the storage, capturing and sharing of knowledge encoded in unstructured natural language documents 80-90% of an organization’s explicit knowledge resides in plain English (Chinese, Japanese, Spanish, …) documents – not in structured relational databases! Case libraries are much more reasonably stored as natural language documents, than encoded into relational databases Most knowledge encoded as text will never pass through explicit KM processes (eg, email) HKUST Human Language Technology Center © 2008 Dekai Wu Text Mining Text Mining analyzes unstructured natural language documents to extract targeted types of knowledge Extracts knowledge that can then be inserted into databases, thereby facilitating structured data mining techniques Provides a more natural user interface for entering knowledge, for both employees and developers Reduces -
Intellibot: a Domain-Specific Chatbot for the Insurance Industry
IntelliBot: A Domain-specific Chatbot for the Insurance Industry MOHAMMAD NURUZZAMAN A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy UNSW Canberra at Australia Defence Force Academy (ADFA) School of Business 20 October 2020 ORIGINALITY STATEMENT ‘I hereby declare that this submission is my own work and to the best of my knowledge it contains no materials previously published or written by another person, or substantial proportions of material which have been accepted for the award of any other degree or diploma at UNSW or any other educational institute, except where due acknowledgement is made in the thesis. Any contribution made to the research by others, with whom I have worked at UNSW or elsewhere, is explicitly acknowledged in the thesis. I also declare that the intellectual content of this thesis is the product of my own work, except to the extent that assistance from others in the project’s design and conception or in style, presentation and linguistic expression is acknowledged.’ Signed Date To my beloved parents Acknowledgement Writing a thesis is a great process to review not only my academic work but also the journey I took as a PhD student. I have spent four lovely years at UNSW Canberra in the Australian Defence Force Academy (ADFA). Throughout my journey in graduate school, I have been fortunate to come across so many brilliant researchers and genuine friends. It is the people who I met shaped who I am today. This thesis would not have been possible without them. My gratitude goes out to all of them. -
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guide to AI, Chatbots & Machine Learning Sponsored by The Inner Circle Guide to AI, Chatbots and Machine Learning © ContactBabel 2019 Please note that all information is believed correct at the time of publication, but ContactBabel does not accept responsibility for any action arising from errors or omissions within the report, links to external websites or other third-party content. 2 Understand the customer experience with the power of AI Employees Customers Businesses Increase agent Elevate customer Gain improved engagement experience VoC insights Artificial Customer Machine Intelligence surveys learning Recorded CRM VoC calls notes analytics Social media Chatbots Surveys opentext.com/explore CONTENTS Contents ..................................................................................................................................................... 4 Table of Figures ........................................................................................................................................... 6 About the Inner Circle Guides ..................................................................................................................... 7 AI: Definitions and Terminology ................................................................................................................. 9 Definitions............................................................................................................................................. 11 Use Cases for AI in the Contact Centre .................................................................................................... -
Knowledge-Powered Deep Learning for Word Embedding
Knowledge-Powered Deep Learning for Word Embedding Jiang Bian, Bin Gao, and Tie-Yan Liu Microsoft Research {jibian,bingao,tyliu}@microsoft.com Abstract. The basis of applying deep learning to solve natural language process- ing tasks is to obtain high-quality distributed representations of words, i.e., word embeddings, from large amounts of text data. However, text itself usually con- tains incomplete and ambiguous information, which makes necessity to leverage extra knowledge to understand it. Fortunately, text itself already contains well- defined morphological and syntactic knowledge; moreover, the large amount of texts on the Web enable the extraction of plenty of semantic knowledge. There- fore, it makes sense to design novel deep learning algorithms and systems in order to leverage the above knowledge to compute more effective word embed- dings. In this paper, we conduct an empirical study on the capacity of leveraging morphological, syntactic, and semantic knowledge to achieve high-quality word embeddings. Our study explores these types of knowledge to define new basis for word representation, provide additional input information, and serve as auxiliary supervision in deep learning, respectively. Experiments on an analogical reason- ing task, a word similarity task, and a word completion task have all demonstrated that knowledge-powered deep learning can enhance the effectiveness of word em- bedding. 1 Introduction With rapid development of deep learning techniques in recent years, it has drawn in- creasing attention to train complex and deep models on large amounts of data, in order to solve a wide range of text mining and natural language processing (NLP) tasks [4, 1, 8, 13, 19, 20]. -
A Survey on Different Algorithms Used in Chatbot
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 07 Issue: 05 | May 2020 www.irjet.net p-ISSN: 2395-0072 A survey on Different Algorithms used in Chatbot Siddhi Pardeshi1, Suyasha Ovhal2, Pranali Shinde3, Manasi Bansode4, Anandkumar Birajdar5 1Siddhi Pardeshi, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 2Suyasha Ovhal, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 3Pranali Shinde, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 4Manasi Bansode, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 5Professor, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune, Maharashtra, India ---------------------------------------------------------------------***---------------------------------------------------------------------- Abstract - Machines are working similar to humans Rule-based/Command based: In these types of chatbots, because of advanced technological concepts. Best example is predefined rules are stored which includes questions and chatbot which depends on advanced concepts in computer answers. Based on what question has requested by the user science. Chatbots serve as a medium for the communication chatbot searches for an answer. But this gives limitations on between human and machine. There are a number of chatbots the type of questions and answers to be stored. and design techniques available in market that perform Intelligent Chatbots/AI Chatbots: To overcome the issue different function and can be implemented in sectors like faced by rule based chatbots intelligent chatbots are business sector, medical sector, farming etc. The technology developed. As these are based on advanced machine learning used for the advancement of conversational agent is natural concepts, they have the ability to learn on their own language processing (NLP). -
LDA V. LSA: a Comparison of Two Computational Text Analysis Tools for the Functional Categorization of Patents
LDA v. LSA: A Comparison of Two Computational Text Analysis Tools for the Functional Categorization of Patents Toni Cvitanic1, Bumsoo Lee1, Hyeon Ik Song1, Katherine Fu1, and David Rosen1! ! 1Georgia Institute of Technology, Atlanta, GA, USA (tcvitanic3, blee300, hyeoniksong) @gatech.edu (katherine.fu, david.rosen) @me.gatech.edu! !! Abstract. One means to support for design-by-analogy (DbA) in practice involves giving designers efficient access to source analogies as inspiration to solve problems. The patent database has been used for many DbA support efforts, as it is a pre- existing repository of catalogued technology. Latent Semantic Analysis (LSA) has been shown to be an effective computational text processing method for extracting meaningful similarities between patents for useful functional exploration during DbA. However, this has only been shown to be useful at a small-scale (100 patents). Considering the vastness of the patent database and realistic exploration at a large- scale, it is important to consider how these computational analyses change with orders of magnitude more data. We present analysis of 1,000 random mechanical patents, comparing the ability of LSA to Latent Dirichlet Allocation (LDA) to categorize patents into meaningful groups. Resulting implications for large(r) scale data mining of patents for DbA support are detailed. Keywords: Design-by-analogy ! Patent Analysis ! Latent Semantic Analysis ! Latent Dirichlet Allocation ! Function-based Analogy 1 Introduction Exposure to appropriate analogies during early stage design has been shown to increase the novelty, quality, and originality of generated solutions to a given engineering design problem [1-4]. Finding appropriate analogies for a given design problem is the largest challenge to practical implementation of DbA. -
MULTILINGUAL CHATBOT with HUMAN CONVERSATIONAL ABILITY [1] Aradhana Bisht, [2] Gopan Doshi, [3] Bhavna Arora, [4] Suvarna Pansambal [1][2] Student, Dept
International Journal of Future Generation Communication and Networking Vol. 13, No. 1s, (2020), pp. 138- 146 MULTILINGUAL CHATBOT WITH HUMAN CONVERSATIONAL ABILITY [1] Aradhana Bisht, [2] Gopan Doshi, [3] Bhavna Arora, [4] Suvarna Pansambal [1][2] Student, Dept. of Computer Engineering,[3][4] Asst. Prof., Dept. of Computer Engineering, Atharva College of Engineering, Mumbai, India Abstract Chatbots - The chatbot technology has become very fascinating to people around the globe because of its ability to communicate with humans. They respond to the user query and are sometimes capable of executing sundry tasks. Its implementation is easier because of wide availability of development platforms and language libraries. Most of the chatbots support English language only and very few have the skill to communicate in multiple languages. In this paper we are proposing an idea to build a chatbot that can communicate in as many languages as google translator supports and also the chatbot will be capable of doing humanly conversation. This can be done by using various technologies such as Natural Language Processing (NLP) techniques, Sequence To Sequence Modeling with encoder decoder architecture[12]. We aim to build a chatbot which will be like virtual assistant and will have the ability to have conversations more like human to human rather than human to bot and will also be able to communicate in multiple languages. Keywords: Chatbot, Multilingual, Communication, Human Conversational, Virtual agent, NLP, GNMT. 1. Introduction A chatbot is a virtual agent for conversation, which is capable of answering user queries in the form of text or speech. In other words, a chatbot is a software application/program that can chat with a user on any topic[5]. -
A Chatbot System Demonstrating Intelligent Behaviour Using
International Journal of Advanced Research in Computer Engineering & Technology (IJARCET) Volume 4 Issue 10, October 2015 A chatbot system demonstrating Intelligent Behaviour using NLP 1Ameya Vichare, 2Ankur Gyani, 3Yashika Shrikhande, 4Nilesh Rathod 1Student, IT Department, RGIT, Mumbai 2Student, IT Department, RGIT, Mumbai 3Student, IT Department, RGIT, Mumbai 4Assistant Professor, IT Department, RGIT, Mumbai Abstract— Chatbots are computer programs that interact making capabilities, availability of corpora, processing tool with users using natural languages. Just as people use language standards like XML [1]. for human communication, chatbots use natural language to communicate with human users. In this paper, we begin by In our project we are using AIML. AIML is an XML- introducing chatbots and emphasize their need in day-to-day based language which can be used for interaction between activities. Then we go on to discuss existing chatbot systems, chatbots and humans. The atomic unit in AIML is category, namely ELIZA, ALICE and Siri. We evaluate what we can take which consists of attributes called as pattern and template. from each of the systems and use in our proposed system. We are also using a speech to text/text to speech recognition Finally, we discuss the proposed system. The system we intend to develop can be used for educating the user about sports. The to recognize the Indian accent more efficiently. While database will be fed with sports related data which will be constructing the soundbase of the chatbot, the following can coded using AIML. This system can be used in operating help heighten its speech recognition rate: the soundbase systems in a similar manner to Siri for effective information should be built to match user speech input based on retrieval just by speaking various queries.