Dorset House

A safe and homely residential and dementia care home in the heart of Hamworthy, Poole

www.care-south.co.uk

Thank you for your enquiry. Please find to follow a selection of information about Care South, Dorset House care home and our residential and dementia care services.

Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents. As a leading provider of residential and home care across the south of England, we provide compassionate care, including dementia care, in a home-from-home atmosphere.

Choosing your home

Choosing the right care home is a very important decision. With Care South you can be assured of high-quality, compassionate and individual care. We would encourage you to visit Dorset House, to see for yourself the quality of care our residents are given, and to experience the warm, friendly atmosphere our staff work so hard to create.

We’re happy to come and visit and have a chat, and if it helps, we can also consult with other professionals such as GPs, hospital staff, social workers and occupational therapists, to ensure that each resident gets exactly the care that they need.

There’s no need to make an appointment, although if you’d like to meet one of the senior team members then it’s a good idea to call to make sure they are available at a time to suit you.

Whether you’re looking for a short respite stay or a new home, we offer a warm welcome, compassionate care, comfort and peace of mind. We look forward to hearing from you soon. Residential care

We believe that delivering high quality, compassionate care is all about friendly, highly trained staff meeting your particular care needs with high levels of skill and understanding.

Dorset House offers a warm and welcoming environment for residents, their families and visitors. Whether you’re looking for a permanent new home or a short stay for recuperation, we can give you comfort, security, peace of mind and, if you want to get involved, a range of activities too.

All our staff have access to continual professional career development which keeps them up to date on the latest techniques and research.

Respite care

There are lots of reasons for looking into respite care. It may be useful after a stay in hospital, or while waiting to move somewhere permanent. It gives everyone a break, and can also help families to decide if the time is right to live in a care home permanently.

Whether you need our care for a few days, weeks or months, we’ll work with you to make sure we give the right balance to match your individual care needs.

“ Dorset House is a welcoming and friendly home and we are very grateful to all concerned.” Dorset House is a residential and dementia care home offering a safe and homely environment. The home encourages choice and independence, allowing residents to live their lives as if in the comfort of their own home whilst being cared for by professionally trained staff.

We maintain and improve the quality of life of people who are no longer able to live independently, helping people who are physically frail or suffering with dementia to get the most out of their lives.

Dorset House has 48 single bedrooms and two double bedrooms, three of which have ensuite facilities. There are plenty of communal areas for residents to relax or socialise in as they wish. We have six lounges, a dining room and a lovely large, secure garden.

We treat people as individuals, creating care plans that blend a variety of needs and take into account personality, lifestyle and their own choices. Our key focus is to deliver compassionate care services with the help of our well trained and experienced team, who have a deep understanding and empathy for our residents.

“ We found all the staff cared as much for Mum as she did them, nothing was too much trouble.” Personalised care in a home-from-home atmosphere

Before our residents join us, we arrange a meeting with you to make sure we have a clear idea of your individual care needs. We can then prepare a full assessment of your requirements, carefully including personality and lifestyle preferences in your care plan.

Relatives and friends are welcome at Dorset House any time and advice and support is available for anyone with queries regarding care for a loved one.

Dementia care

Dorset House strives to create a happy and secure environment, based on the best in contemporary dementia care. Facilities and services at Dorset House are designed to encourage residents’ interaction with their environment and help them to feel comfortable and confident.

We have communal areas designed both for quiet reflection and social interaction, depending on what suits your mood. Our landscaped garden is the ideal place for taking some fresh air and gentle exercise. We also have a separate day centre where people from the local community come for interaction and activity.

Our dedicated and skilled team ensures that dementia care is delivered using individual care plans, developed in consultation with the whole family and relevant health and social care professionals.

“ The care is fantastic; the carers are incredibly helpful and you could not fault them.” Good food, amenities and stimulating activities

Enjoying good food is an essential part of well-being, especially in later life. Our chef prepares a wide choice of meals, snacks and drinks and can cater for special dietary needs if required. All residents choose their food at their table in the dining room or can take their meals in their rooms if they prefer.

On-site services at Dorset House include laundry and hairdressing. We can also provide assistance with GPs, dentists, opticians and chiropodists. We have regular church services covering Catholic and Christian Fellowship and we are within reach of a number of other local churches.

Our residents can enjoy a wide variety of organised entertainment if they wish, including bingo and quiz nights, beauty and music sessions, minibus outings to local landmarks and attractions, coffee mornings and arts and crafts mornings.

A typical week’s activities ...... A typical day’s menu Monday Breakfast Sensory games Quiz Fruit juice, boiled eggs, yoghurt, banana or grapefruit Cereals, toast and preserves Tuesday Minibus outing to Bovington Tank Museum Morning coffee Touch and tell story Coffee with biscuits Wednesday Lunch Caring Canines’ visit Fruit juice or smoothie Crafts Gammon steak with parsley sauce Name that tune or Thursday Salmon fish cake with a tomato sauce Cookery – Cornish pasties Served with seasonal vegetables and a choice of potatoes Gardening club Salads or omelettes are also available on request Bingo evening Apple crumble, ice cream, cheese platter Friday yoghurts, fresh fruit, tea or coffee Fish and chips at the sea front Afternoon tea Reminiscence – the 1950s

Tea with homemade cake or biscuits Saturday Supper Video games on the Wii Sing along Poached egg on toast, assorted sandwiches, soup or salad Homemade cake, bread and butter with preserves Sunday Fresh fruit, warm drinks Church service Newspapers – quiet time Evening

Warm drinks, cake, biscuits and sandwiches Longham

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A3 B 41 3 Upton Upton A 7 0 34 6 Country A 3 A Bourne 5 8 Park 3 Oakdale Valley 4 9 A341 Ensbury r Bearwood u to S Upper r Kinson e iv Parkstone Branksome R 8 4 Northbourne 3 A Many thanks to you all for the love Knighton Meyrick “ Heath 8 Golf Club Park 3 and care you gave to our Mum. A3 ” A 3 8 0 Holes Bay 4 6 Cricket Lytchett Bay 3 0 A A3060 7 Ground 34 A A 304 A A347 9 30 49 3 6 How to find us A35 0 BSG Wallisdown 3 A B 35 Moordown Bmth 0 School A Richmond H 35 A Ensbury B 9 8 Hill 3 4 6 Cobbs 5 0 Park l 0 0 Tower 3 Westbourne a Quay 3 Park B A3 A 049 7 n Canford 4 3 Branksome d 0 Charminster Rockley Heath 4 A f 0 Park o A35 Poole 3 Talbot S A A Park am r 35 Bmth Village so d Creekmoor Winton n Fleets University Rd H R & The Arts N am A ap 049 d i o Twin Sails 35 Corner A3 Institute A i lt e a o a 34 r o n 7 Bridge R R R d d o e B a School k e 3 BIC d nu ( A a ve Upton 0 Upton L A d B 3 s R 6 A Bourne le Country 5 o n 3 8 3 Oakdale Valley C o i Park 0 4 West Cliff Bournemouth g iv e 6 9 e Dr e L 8 Lak Ro ) ckle y R Lu oad Branksome lwo rth A ven ue Meyrick Poole Bridge Park 338 Hamworthy A Park Lytchett Bay Holes Bay Lower Cricket Parkstone Ground Hamworthy Poole Harbour A35 A3 50 A35 Richmond Westbourne Hill Rockley Branksome Park Park Twin Sails Bridge

BIC Poole is an ancient harbour town Poole West Cliff Bournemouth

Poole at the gateway to the Jurassic Bridge Coast. The quiet harbourside Poole suburb of Hamworthy is easily Harbour accessible by road and rail.

Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL · Tel 01202 672427

Please use this questionnaire when visiting our care home, to help you make the right care choice. To arrange a visit, please call the Manager.

Dorset House Care Home 2 Care Home 3

First Impressions

Did you receive a warm and friendly welcome?

Do residents seem happy and well cared for?

Is the atmosphere homely and welcoming?

Is the home clean and pleasantly furnished?

Does the home smell pleasant?

Will it be easy for friends and family to get to the home? Is there adequate parking at the home? 4 Is the home convenient for shops, public transport, etc? 4 Were refreshments offered during the visit? Care

How often are residents’ care needs reviewed?

Which doctor(s) can a resident see? Are there visiting dentists and opticians? 4 Can the home arrange other services such as hairdressing, 4 chiropody, physiotherapy and occupational therapy? Does the home provide specialist dementia care? 4 Was the latest home’s inspection report available? Accommodation

Number of bedrooms 50

Do bedrooms have ensuite facilities?

If no ensuite, do bedrooms have wash basin facilities? 4 Are there a variety of communal areas and quiet lounges? 4 Are there safe and pleasant gardens? 4 Is the home bright and well decorated? 4 Can residents bring their own possessions and furniture? 4 Are there bathrooms with specialist showers and baths? 4 Do bedrooms have a television point? 4 Do bedrooms have a telephone point? 4 Is there a place for valuables? 4 Dorset House Care Home 2 Care Home 3

Staff and Training

Did you observe staff being friendly and caring towards residents? Does each resident have a member of staff particularly responsible for their care? 4 Do staff look as though they’ve got time to spend with residents? Do staff receive comprehensive training? 4 Do staff get to know about a resident’s background, likes, dislikes? 4 Food Can meals be taken in a resident’s bedroom? 4 Is there a choice of menu for each meal? 4 Can residents select from the menu at the table? 4 Can special diets be catered for? 4 Are snacks and drinks available at all times? 4 Are the menus rotated? 4 Does the chef consult the residents on their preferences? 4 Can residents choose who they sit with in the dining room? 4 Can relatives and friends have a meal with residents? 4 For residents who need help with eating, are staff trained to do this sensitively? 4 Are residents with dementia assisted in their choice of meal? 4 Activities Is there a weekly plan of activities on display? 4 Are residents consulted on what hobbies/interests they have? 4 Are special events, such as birthdays, celebrated in the home? 4 Does the home take residents on trips outside the home? 4 Are daily newspapers available for residents? 4 Does the home have access to a library facility? 4 Is worship available or can residents be taken to places of worship? 4 Visiting Are visitors welcome at all times? 4 Can visitors stay overnight? 4 Practical Questions

Can a trial stay be arranged? 4 Fees (depending on care needs) Is it clear what’s included in the weekly fee? 4

www.care-south.co.uk

Registered Charity No. 1014697