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The official membership Direction magazine of the Institute of AUTUMN 2017: IOD diary • DIRECTOR DEVELOPMENT • ADVICE AND INFORMATION • NEWS Directors in Scotland

Focused on the prize of a new Dundee How the V&A Museum of Design is helping transform the city’s fortunes

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IoD Scotland Why lessons must & Direction IoD Executive Director: be learned David Watt For email enquiries: [email protected] Web: www.iod.com Executive comment: The appalling tragedy of Grenfell Address: 10 Charlotte Tower highlighted many things - not least the need for Square, Edinburgh EH2 4DR leaders to step up to the plate when circumstances demand , says IoD Scotland Chair Susan Deacon cbe Tel: 0131 557 5488 Direction is the official membership magazine of the Institute of Directors Scotland and is published on ‘Lessons must be learned’. How often do we hear that communities, I was struck by how these leaders had its behalf by: phrase? Yet, all too often it is said rather than done. ‘stepped up’. They were driven by an absolute Chamber Media Services, But if ever there was a time where it must surely be necessity to sort things – from arranging temporary 4 Hilton Road, Bramhall, translated into practice, it is in response to the housing, through to caring for orphaned children. Stockport, Cheshire SK7 3AG horrendous and shameful spectacle of the Grenfell When I returned home, I frequently reflected on Tower tragedy. how, God forbid, we would respond to such an event Advertising sales: The Moore-Bick inquiry has just begun but it is here. Our way of working had become so consumed Colin Regan certain to have wide-reaching implications. Police with plans and process I wondered if we would have Tel: 07871 444922 / have already indicated that corporate manslaughter the leadership capability and sheer humanity to 01925 879830 charges are possible in this case – a salutary reminder develop a practical and collective response. These Email: colinregan001@ to all in business and public life. thoughts returned post-Grenfell. yahoo.co.uk Detailed insight will flow from the inquiry, but learning and reflection must take place now – not As to the causes of the fire, while we must await the Production: least for those in leadership roles. Inquiry’s findings, we should actively reflect now on Rob Beswick The response to the immediate aftermath of the our responsibilities, not least to protect human life. Tel: 0161 426 7957 / Grenfell fire was a clear failure of leadership. In a There are legitimate concerns about the excess of 07964 375216 country awash with plans, strategies, emergency regulation and legislation that has mushroomed over Email: rob@chamber response protocols and advanced infrastructure, not recent times - much of which costs time and money mediaservices.co.uk to mention substantial human and financial resource, and adds little value. But Health and Safety is there was a comprehensive failure to deliver rapid, different. This isn’t just about red tape. Although every effort is practical and co-ordinated support to those affected In June, more than 70 leading figures from the made to ensure the accuracy by the fire. health and safety professions wrote to Theresa May of material contained within Be it Kensington and Chelsea Borough Council, demanding a sea-change in attitude towards safety this magazine, neither IoD central Government or the Mayor of London’s Office regulation following the Grenfell tragedy. We should Scotland nor Chamber Media – elected members and senior officials alike – failed listen to them. Services can accept any to grasp responsibility, bring people together in a Over the years, the UK has raised standards and responsibility for omissions co-ordinated way or corral resources to deal with the established clear duties and accountabilities which or inaccuracies in its editorial crisis. has protected employees and the public alike. As or advertising content. It was a screaming example of how all the strategies leaders and directors we need to maintain and build The views expressed in in the world are as naught without strong and on that. this publication are not purposeful leadership. On occasion, it resembled little necessarily those of more than an exercise in back covering, blame and Consider those great feats of engineering – the, the IoD. The carriage of rhetoric. now three, Forth Bridges. Risk can never be advertisements or editorials I recall, more than a decade ago, being part of a eliminated and there was, very sadly, one fatality in this publication does not delegation that visited Sri Lanka months after the during the Queensferry Crossing project. But this constitute an endorsement devastating tsunami of 2004. After spending time compares to seven fatalities during the Road Bridge of the products or services with civic leaders, health officials, businesses and construction 50 years ago, and is in stark contrast to advertised. the 73 lives lost building the Rail Bridge a century earlier. That change hasn’t happened by chance but by concerted effort. Every boardroom should reflect on the Grenfell tragedy and every director should remember that we have a moral imperative as well as legal duties to value and protect human life. The tragedy... was a screaming And, when a crisis or tragedy occurs on our watch, Cover: Philip Long is all example of how all the strategies we need to be sure that, as leaders, we are able and smiles as the V&A Museum willing to step up. of Design Dundee takes shape in the world are as naught without Yes, the lessons from Grenfell must be learned. “ Photo: Susie Lowe strong and purposeful leadership.

WWW.IOD.COM 03 Executive comment

Executive comment: Employee mental health has never been more important than it is today in our fast-paced world – and it’s essential that business leaders have it at the top of their priority list as a result, says David Watt, Executive Director of the Institute of Directors in Scotland.

ver the summer a story went viral on social media when an employee tweeted that she was ‘…taking a couple of days to focus on my mental health’. OIt wasn’t the fact she did this that made the post burn up the internet – it was the response of her boss. ‘Thank you for sending the email’ her supportive CEO said, adding that it reminded him that mental health should be treated as any other illness, and that support is required by bosses to ‘help cut through the stigma so we can all bring our whole selves to work’. What a leader. The story, and the overwhelming admiration for the CEO, reminded me that mental health is an issue that touches all of us at some point, either personally or through someone that we know. How we deal with it says everything about who we are – as a person, a friend, a leader or a colleague. And, of course, it’s not something that can be switched off at work. On the contrary, working environments can exacerbate the issue. When the IoD surveyed members, it found that 54 per cent have been approached by staff suffering productivity too. When shareholder value is a become the biggest burden on global healthcare mental ill health. Given the frantic pace at significant driving force behind the business, resources within 15 years. which most of us live our lives, it is little anything that impacts on it should be While the Government does have a role to wonder that this issue has begun to dwarf other addressed to effect marginal gain. play, tackling mental health is a joint effort wellness concerns of the 21st century. Mental health is an intrinsic part of the between politicians, businesses and the medical The good mental health of workers is surely health and safety of workers, and good mental profession. As leaders, we must be prepared to central to the performance of an organisation, health is good for the economy. take the first step that others will follow. yet when was the last time you talked about the At the IoD, we don’t often call for more Whether this means being mindful of our own issue with your team, or your board? Government intervention in business matters, wellbeing, or being supportive to others by Large companies have adapted more quickly but this is an area where some support would creating a structure and culture in which to increase awareness of mental health and be welcome. Helping to arm business owners workers can thrive mentally as well as offer support to staff, but many smaller, more with the tools they need to develop mental physically, putting mental health on the agenda stretched companies do not feel they have the health policies would be a good start – as many is good for business. resources to do so. At the moment, when so just don’t know where to begin. The IoD is all about leadership and ways to many things are up in the air, it seems that Each year, 105 million UK working days are improve and support members – just in the mental health might be an issue that comes far lost to mental health issues from stress to way good directors do in their businesses all down an ever-increasing list. chronic depression and everything in between. over Scotland every day for their staff and Leaders, managers and boards should have The cost is a staggering £1.24bn. In the view of colleagues. Part of that support is caring for an awareness of mental health issues, and the the World Health Organization, mental illness mental as well as physical health – it is just impact on workers, and dare I say it, their will overtake cancer and heart disease to what good leaders do.

04 WWW.IOD.COM Connecting with the membership

Meet the IoD team Introducing Kirsty Livingstone, Head of Membership Services and Strategic Relationships at IoD Scotland. We asked her a few questions about her new post

When did you start working at IoD Scotland? I started in this role in May 2017, however I’ve actually been working closely with the IoD for several years and my impression was they were always very professional as well as inspirational in their approach. In my previous role at Lloyds Banking Group, I managed the strategic partnership between the business and the IoD, so it felt like a very natural step to join them.

What attracted you to the role at IoD Scotland? Well, my core skills are based in business development and marketing, and I thrive on building and nurturing long-term relationships, which is key to this role. I’m passionate about promoting the fact that the IoD is an inclusive organisation, and that we can create bespoke events, courses and sponsorship packages for our directors and partners, tailoring it to whatever they may need. A great example of this is our 99ers network; the owner of a business in its infancy stages may benefit from the advice and guidance of Kirsty outside the more experienced directors and the IoD opens IoD Scotland main the door to these conversations through events office at 10 Charlotte shaped to facilitate these connections. Square, Edinburgh It’s about helping to create mutually beneficial relationships which will enhance the skills of a director. In addition, I will be building on the What makes you great for this job? What will your role involve on a long-term partnerships with organisations and I’m a strategic thinker – I like to look at the day-to-day basis? creating new ones where we have shared values long term, and I am solutions driven. I think My core focus will be on attracting new and common goals to support directors in these are important qualities to have, as it members as well as keeping our existing business in Scotland. encourages me to look at the bigger picture and members engaged. I’m very keen to ensure that answer the overarching question of ‘How can all members are getting great value from their What’s your long-term aim for members? we make this the best organisation for our membership – whether that means I’d like to improve connectivity across the members?’, which is always an evolving encouraging use of the facilities or keeping nation, using technology to encourage the process. them informed about events or updates on sharing of resources and information across the I am also an active listener and am very keen benefits. IoD as a whole. I think it is important to to get feedback from members and non- I’ll be working closely with our branch chairs encourage peer group learning, and discovering members on our membership offering to and committee members to ensure we maintain what works best in each branch, so we can ensure its fit for purpose to ultimately improve a local approach while sharing best practice on adopt best practice and ensure members are our economy by providing help, support and what is going on around the country and receiving a high standard of service, tailored to guidance for directors and other business nationally. their needs and geographic location. leaders.

‘I’m passionate about promoting the fact that the IoD is an Get in touch inclusive organisation, and that we can create bespoke You can contact Kirsty on 0131 557 5488 / 07814 386129, or email her events, courses and sponsorship packages for our directors via [email protected] and partners, tailoring it to whatever they may need’

WWW.IOD.COM 05 News

Record growth for booming Brodies Brodies LLP has reported 2.4 per cent growth in the financial year ending April 2017, taking revenue to a record £66.7 million. Over the same period, profits before partner distributions rose by 2.6 per cent to £31.7 million and the firm’s cash balances increased by 14.4% to £18.2 million. This was the seventh consecutive year of revenue and profit growth for Scotland’s largest law firm, and was achieved through ‘continued investment in services for its clients despite the political and economic uncertainty that followed last year’s Brexit vote’. Bill Drummond, Managing Partner of Brodies, said: “All in all, it has been a very busy and at times quite dramatic year for Brodies and our clients, which underscores our satisfaction in recording another year of enhanced business performance for the firm across a number of measures.”

Crowdfunding for Care Care sector start-up StoriiCare has launched a Armchair view of a canal £300,000 crowdfunding campaign to help revolutionise the care industry with its ‘Facebook for care’ service. ‘wonder of the world” StoriiCare’s founder & CEO Cameron Graham said: “We originally started off as a Armchair explorers are now able to take a Andrew McSherry, Head of ICT at Scottish life story app solely for reminiscences, then digital turn on the world’s only rotating boat Canals, said “Scottish Canals is delighted to after listening to feedback and requests from lift, or a desktop trek up Scotland’s longest lock team up with Google to bring our 250-year old our first clients, we realised there was so flight, thanks to an innovative partnership waterways to a virtual audience. much more we could add to improve the between Scottish Canals and Google’s Street “The Trekker has been ideal for the narrower quality of care provided.” View. towpaths and bridges of Scotland’s canals and “Families can connect with their loved Scottish Canals’ Asset Inspection team have allows us to show off some of the more ones’ profiles from around the world and add been treading the towpaths, capturing over 137 hard-to-reach places along the canal network as life story content, such as photos, videos and miles of panoramic views. They’ve been using well as the sights known the world over. music playlists. Care staff then use this to aid Google’s latest technology, the Trekker – a four- “We’re delighted to be able to offer virtual their understanding of that person’s life, and foot, 40lbs backpack which has been fitted with visitors the chance to stand in the shadow of for direct reminiscence therapy. The results a 15-angle lens camera designed to take 360 The Kelpies or take a turn on The Falkirk Wheel have been amazing.” pictures every 2.5 seconds. on Street View.”

Glenmorangie lands the gold

Glenmorangie has bagged seven gold medals Dr Bill Lumsden, Glenmorangie’s Director for Scotch whisky in an acclaimed of Distilling, Whisky Creation and Whisky competition which celebrates the very best of Stocks, said: “Glenmorangie Original is the the spirits industry. cornerstone of each and every Glenmorangie Glenmorangie’s signature expression, whisky and it’s an honour to receive Glenmorangie Original, upheld its industry continued recognition from a globally reputation at the annual International Wines respected competition. and Spirits Competition (IWSC), with the “All of our whisky range is skilfully and perfectly balanced spirit being awarded a gold passionately created, so it is a wonderful medal. reflection when we receive such positive, Six other whiskies from the Highland independent verification from the prestigious distillery’s range were also awarded gold. IWSC.”

06 WWW.IOD.COM Sky-high networking with Emirates Emirates’ newly revamped A380 Onboard cocktails such as its signature Bloody Lounge has made its operational debut on Mary or a non-alcoholic Apple Spritzer. a flight to Kuala Lumpur, marking the The lounge also stocks fine spirits such as ninth anniversary of the airline’s Hennessy XO Cognac and Chivas Regal award-winning A380 service. 18-year-old Scotch whisky. It also serves The Onboard Lounge was introduced over 18 different bar snacks, the most on August 1, 2008 and has since become a popular of which are the smoked salmon mainstay of Emirates’ double decker bagels and fresh fruit skewers. aircraft – and is arguably the most A 55-inch LCD screen gives customers popular social spot at 40,000 feet. the latest flight information, or live TV The latest makeover of the lounge, broadcasts of the latest news or sports inspired by private yacht cabins, features updates. Emirates has also recently a more intimate and social area. With a expanded its Wi-Fi offering to give clientele made up of the A380’s Business patrons of the lounge who are Emirates and First Class customers, the exclusive Skywards members free Wi-Fi throughout lounge accommodates 26 guests and their flight. serves the finest food and wines from Emirates flies the A380 to 48 cities on around the world. The six wines on offer six continents. The latest cities to join the differ by destination but a champagne A380 network this year are Sao Paulo, offering of Moët & Chandon or Veuve Casablanca and Nice. Emirates is the Clicquot is always available. world’s largest operator of the A380 Emirates has over 6,000 crew trained aircraft with 96 in service, and a further as mixologists who can whip up 14 46 on order.

The stunning Onboard Lounge aboard an Emirates A380

FM welcomes apprentices looking to creating real change

The Royal Botanic Garden Edinburgh played host to The First Minister in July, as she launched the ‘Life Chances of Young People in Scotland’ report. There she met a group of Modern Apprentices from Wheatley Group, whose lives have been turned around by the opportunity to develop their skills. Author of the report, Naomi Eisenstadt, the Scottish Government’s Independent Advisor on Poverty and Inequality, says there is much to be optimistic about in Scotland, with improving school performance, low youth unemployment and more young people than ever before leaving school with a positive destination. Yet, she argues, life outcomes are largely still determined by the wealth and social class of our First Minister Nicola Sturgeon parents. chats to the young apprentices A spokesman from the Wheatley group said from the Wheatley Group “We have been working hard, with our partners, to support young people from our communities to get on the career ladder and improve their life To date we have created 284 Modern our communities on-the-job learning, a chances. Apprenticeship places both in housing and qualification, a wage and help with travel costs. “One of the most effective ways has been our administration and more recently in These opportunities have helped countless young Modern Apprenticeship scheme, funded through environmental work. people facing real barriers turn their lives our charitable trust, the Wheatley Foundation. “The apprenticeships give young people from around.”

WWW.IOD.COM 07 Downtime

Hobbitses in the Gardens? A grass-topped design nicknamed the Hobbit House has won a £25 million contest to replace Edinburgh’s Ross Pavilion. The new bandstand, in Princes Street Gardens, will blend into the folds of the landscape and is expected to become the global focus of future Hogmanay celebrations. There will be a new Ross Pavilion and indoor visitor centre. Organisers of the five-month contest, which was backed by the city’s council and heritage bodies, described the vision as a “beautiful and intensely appealing” proposal that would enhance “one of the world’s most creative settings for live performance”.

Dig these Scottish ‘Hidden Gems’ From Viking-carved stones in Govan, to one of 3. The Howff, Dundee the UK’s oldest surviving cinemas, six sites A favourite haunt of Dundee locals, this across Scotland have been awarded the status 453-year-old graveyard today is considered to of ‘hidden gem’ following a public poll by Dig house one of the UK’s most important It! 2017, the year-long celebration of collections of gravestones. archaeology. The six are: 1. Govan Stones, Glasgow 4. James Watt Cottage, Bo’ness (Falkirk) This collection of 31 medieval stones carved Fourth place was awarded to the former in the Viking era includes carved crosses and workshop of the inventor James Watt, whose five Viking hogback stones. steam engine played a key role in the Industrial 6. Lincluden Collegiate Church, Dumfries & Revolution. Galloway (above) 2. Ardrossan Castle, North Ayrshire This stunning church was founded in 1160, This medieval ruin once played host to some 5. Campbeltown Picture House, Argyll & Bute and despite much of it being in ruin, revellers of Scotland’s most powerful people, including This picture house, built in 1913 was one of can still see the original carvings of cherubs and William Wallace. the first purpose built cinemas in Scotland. angels in the stone.

From zero to hero – in just 10 years Iconic Ivy spreads The evolution of the iPhone into Edinburgh On January 9th 2007, Steve Jobs unveiled camera, and the ability to record video in the first ever iPhone. Prices started at 4k. $499, and it boasted a 2mp camera. The The most recent addition to the family following year, the iPhone 3G was is the 7 (and of course, the 7s). This launched – cheaper, faster and with a eliminated the click of the home button as longer battery life. well as the headphone socket, a June 2010 saw the iPhone 4 and first controversial move in many customers’ redesign of the handset, the soft curved eyes. edges of the 3 become angular and sturdy. 2017 marks ten years since the launch This reincarnation also marked the arrival of the first iPhone. This month will see the of a front-facing camera and FaceTime. tenth iteration of this device – the In just a few weeks’ time, iconic restaurant iPhone 5 arrived in 2012, bringing with iPhone8, with rumours of wireless The Ivy will be opening its first Scottish it a bigger screen than its predecessors. charging, waterproofing, and perhaps eatery in the heart of Edinburgh. The 5s quickly followed, even a 3D camera. One thing Apple ‘The Ivy on the Square’ will offer all-day introducing us to fingerprint excels at is surprising us, leaving dining, from breakfast to dinner, via brunch recognition and motion tech experts only able to guess and afternoon tea. In traditional Ivy style, as sensor technology that would at what evolution we will well as accepting reservations, tables will be open the door to countless have to play with come held back for local diners to walk in and health and fitness apps. the September launch. enjoy the restaurant’s offerings throughout When the iPhone6 launched the day. in 2015, Apple was in the habit of Alongside space for 130 diners, there will offering two at a time. The 6 be a mezzanine terrace with views across St and, a few months later the 6s, Andrew’s Square for a further 30 people. both had a “plus” counterpart What’s next for the The Ivy on the Square is due to open in with a large 5.5 inch screen. iPhone? Find out this early autumn. The “6” range had 12mp month

08 WWW.IOD.COM

IoD news / Behind the Desk

Behind the Desk: Finding out what makes leaders tick Julie Ashworth: Be brave and give your people all the time in the world

our product is fantastic, and will make a learnt so much from it, and avoid the mistakes. Name: Julie Ashworth massive difference to our retail clients. As a I recognise what has worked well and what I Position: Executive Chair, Clear Returns leader within my organisation, I want people to could have done more of. MD, Broadreach. flourish and feel good about themselves. I know I try to remember that there is formal if I employ the right person with the right skills learning (for example, IoD and its Women on Career History and strengths that we can nurture and develop Boards strategy does a great job of leadership 1985-1996 Tesco. that talent to achieve that vision. development of directors). However, it is 1996-1997 Circumnavigator, Clipper This is something I don’t take lightly and important to make time always to think and Ventures Around the World appreciate the huge privilege of my position. draw learning and insights from your latest Yacht Race. When we make an intervention in an experiences. I remember Charles Handy once 1998-2001 Retail Director, organisation whether with technology at Clear saying that experience without reflection is the Liberty of London Return or a leadership intervention with Broad learning that’s lost. 1997-date MD Broad Reach Retail Reach, it is vital to me that it makes a Consultancy difference and the organisation is better for it. What is the next big thing that will transform 2003-2005 Executive Partner IBM EMEA your sector? 2007-2009 Retail Director, The Spirit Group What make a good leader great? Technology is playing a transformative part 2014 - date Executive Chair, Clear Returns A good leader serves his or her people, in all sectors and businesses, including retail. inspiring their self-belief, instilling confidence If you think of how you shopped only five years in them, and bringing the best that they have to ago, it’s very different to today. Young people the fore. I remember listening to Larry Sullivan shopping via Instagram on mobile devices, What is the greatest recurring challenge you (the Coins Foundation) who laboured the point Amazon delivering by drone - and this rate of come across in your role, and what is your that everyone has the right to feel good about change will not slow down. strategy for dealing with it? themselves, and I believe it is every As a business leader, I am constantly faced leader’s mission is to do just that. What technology do you rely on? with having to make decisions in volatile, A good leader becomes great I would not be without my uncertain, complex and often ambiguous when they can engage iPad Pro, my iPhone and situations. I appreciate we are in the ‘age of everyone in the room, to Apple pencil and notebook. acceleration’, and our business is all about big bring their voice to bear, to They are essential to enable data analytics, and change is the norm. listen with dignity, to value me to function in the busy So, what is my strategy for dealing with it? everyone’s contribution world where the world Well, that is quite simple. I recruit and work and notice and then do never sleeps. with some of the best brains in the business, something about anyone Best thing… my Apple and it is my job to bring the best that they have who is not contributing. pen, which bridges a gap out day to day. The better I am at engaging between writing notes and them, provoking their thinking as well as Have you had a mentor, and staying connected to the encouraging their thinking to be articulated, what did he/she add to your technology. Irreplaceable. then clearly the better the quality of my development? decision making. I have not had an official mentor, What is your favourite social media I never sit back on this. I work tirelessly to but I have had many wonderful people who platform, and what does it bring to your ensure I do my best here. I have regular have actively influenced my career. Back when business / organisation? meetings, ranging from the informal ‘catch ups’ I worked for Tesco, the then Managing For business, Twitter is essential. It brings to the regular quarterly reviews. When faced Director, David Malpas, was unsurpassed. He me contacts and information from a wide and with consistently changing situations, you believed in me and showed me that failure was diverse field of individuals who have credibility, cannot over-communicate. something to be embraced. respectability and depth of knowledge. Audrey Mandela has recently acted as both Who or what drives you or inspires you? sounding board and reinforced the absolute What needs to be fixed? I remember someone, a long time ago, impact of good governance. Homelessness – it’s impossible to walk from passing me a copy of Peter Drucker’s wonderful A couple of years ago Jo Swinson was on our one end of Edinburgh City to the other without book The Effective Executive (a timeless Board. She is tenacious and will never take no passing a dozen or more homeless people and classic), and one of the key messages in it was for an answer. She never saw any hurdle too Edinburgh is no exception to other cities such that you should always make your people feel high or any barrier too great, so now I find as London or Manchester. as if you have ‘all the time in the world for myself thinking, ‘what would Jo have done’? As business leaders, I believe we all have a them’. That has been my mantra since, and as part to play to encourage partnerships such as hard as it is to do, I have tried my utmost to live Even leaders aren’t the finished article. these, and see them success. it as fully as I can. This, more than anything, What’s next in your leadership development has paid dividends. journey? What advice would you give your younger self? I am very much driven by a sense of wanting At the end of a role, hindsight becomes the Easy - Be braver, do more and don’t be to make a difference with whatever I do. In the most marvellous thing. Oh, I often wish I could bound by what society thinks you should or world of business, I fundamentally believe that go back to every assignment, because I’ve should not do. Don’t try to be right – just do it!

10 WWW.IOD.COM Breathing Fresh Air into Business Upskilling the way Directors think, engage and act together

Every day is a school day! Enjoy ensues? Stay in the boardroom for operational there is no direction; without Opposers there is these upskilling ideas drawn from the decision meetings but get off-site if you want to no correction; without Bystanders there is no experiences, journeys and programmes explore big challenges and generate fresh ideas. Hire perspective; and without Builders there is no we create for Boards, executive teams experienced facilitators for big conversations. Go completion. Give it a go! and senior leaders. somewhere inspiring. Not another room with a flat table! We use the outdoors a lot. See why: http:// #6 Workplace innovation #1 One trick leaders! freshairlearning.com/wp-content/ Appreciative Inquiry (Cooperrider, 1987) is Successful leaders navigate multiple, concurrent uploads/2016/04/why-outdoors.pdf an effective and scalable way of generating contexts by deploying appropriate leadership boardroom and workplace innovation by strategies. Others blindly deploy the one #4 Building trust focusing on possibilities rather than being mired strategy that served them well in the past. When Appreciating one another as real people rather in problems. Try these 5-steps: (1) Identify a this fails, they point the finger at that process, than a bag of dodgy assumptions creates theme, framed in a positive way e.g. “Operating that person, etc. It’s a fruitless approach at the conditions for trust. This in turn provides at our very best as the go-to suppliers of X.” (2) best, destructive at worst. The Cynefin Model a springboard for courageous and creative Celebrate what is already strong. (3) Imagine (Snowden, 2007) is a great guide for leaders and conversations (Lencioni, 2002). Try this. Give the great things being said about you when you teams operating in multiple contexts. everyone 3 minutes to prepare a 3-minute are at your consistent, awesome best. (4) Look More at: https://youtu.be/N7oz366X0-8 presentation on 4 things that shaped them, 3 back from this future to imagine/identify the things that light them up, two ways to get their innovative steps you cleverly took. (5) What #2 Future value attention, and one thing that nobody could projects/activities will you approve right now to Successful leadership teams balance the issues possibly guess about them! You will be amazed! get moving and make this real? of the day with a focus on creating future value. This IoD-based model helps directors visualise #5 Real conversations the landscape they need to own. See: http:// Great conversations have 4 “voices” (Kantor, Enjoyed these? Get in touch. freshairlearning.com/wp-content/uploads/ 1995) where everyone is super-aware and 2017/09/What-does-your-Board-do.pdf adopts one or more of the missing “voices” We are based in Scotland. when required: (1) Mover, eg, “I believe we We’d love to hear from you. #3 Place is important should do this…” (2) Opposer, eg, “What about Recognise this? You print off your flat papers, walk a this way…?” (3) Builder, eg, “And if we added flat corridor, sit at the flat Boardroom table, and this….” (4) Bystander, eg, “I am noticing that Dave Stewart, Managing Director look at a flat screen. What kind of conversation we could be bolder about…” Without Movers Chartered Director and Fellow IOD

The Fresh Air Learning Company is on a mission to breathe fresh air into the effectiveness and resilience of Boards, senior teams and leaders. Why? We know how shifts in self-awareness, trust, collective thinking, courageous conversations, and powerful storytelling can lift an organisation. Been there. Done it. And now helping others dodge the risks and leap ahead of avoidable underperformance. How? Bespoke experiences, journeys and programmes. Outdoors. Indoors. The right place for the client. Powerful. Unforgettable. t: 0800 052 7900 Twitter: @FreshAirLearnCo e: [email protected] w: www.freshairlearning.com Direction spotlight: Philip Long, Director, V&A Museum of Design, Dundee

Philip’s focused on the prize of a new Dundee

Philip Long opens up to Direction’s Rob Beswick on the tough task of long-time project management, keeping staff motivated and questions over budgets and over-runs as Dundee’s ground-breaking V&A Museum of Design nears completion

nyone tasked with managing hard. But the city council wasn’t prepared to let For Philip, this is clearly so much more than a work project over a one or that continue. They had a plan to rebuild the a job – but has that long gestation period two-year timescale knows how city, with its old waterfront at its heart. In the caused problems? “I’ve maintained my focus challenging it can be. Staying centre of the regeneration was to be V&A because I’m so passionate about the museum. I focused over such a long period, Dundee.” understand its importance to the city and driving your team on through It is fair to say that the project has had its believe we have been given a chance to develop the days when it appears no progress is being fair share of criticism as well as plaudits since something that’s very special indeed for its made,A maintaining everyone’s enthusiasm and Philip took on his role in 2011, with dark people and the wider public.” keeping the overall objective in sight … all while mutterings of budgets being blown and project But back to the start. 2011, and one imagines guarding against complacency on delivery dates over-runs. They are criticisms Philip tackles Philip walking into a near empty room at and remaining vigilant over costs. A tough ask head-on. “It is the nature of these ambitious Dundee City Council as he began his role as for anyone. projects that they have challenges. The Director of V&A Museum of Design Dundee. Now take those challenges but up the ante: ambitious winning design submitted for the First, ‘museum’… is that the best way to make your delivery date six / seven years museum in 2010 was over budget when tenders describe what we all hope will be an hence… put the whole project in the public were received, so we went back to the drawing exhilarating and modern collection of exhibits domain and in the eye of the media… and oh, board, developed the designs and then looked drawn from design geniuses from around the drop it in during a period of economic for additional funding. We worked with the world, but with a particular focus on Scotland? austerity, when someone is ready to comment McClelland Report (which helpfully “Yes, we’re proud to call ourselves a on every public penny spent. investigated the position) to make sure the museum. Museums are far more than displays Welcome to the world of Philip Long… project could continue with confidence, and of objects from the past; they are places where Six years ago he was enticed from his role as raised the extra money we needed before all people can go and celebrate their past and Senior Curator at the National Galleries of committing ourselves to the project. We use the objects they see to help us understand Scotland to head up Scotland’s most ambitious weren’t on site until we had commitments to who we are, where we’ve come from and help cultural capital project for decades: to open the the funding needed based on actual tenders.” prepare us for the future. Museums have a vital world’s first V&A museum outside London, Since the final design decision was taken, ongoing part to play as a contributor to society; V&A Museum of Design Dundee. budgets have been met – something that is they are such a familiar part of our landscape To do so in the heart of traditional centres unusual in any big capital project. “Excuses that they are perhaps not always recognised for such as Edinburgh or Glasgow would be hard enough but as everyone knows, those iconic ‘We’re proud to call ourselves a museum. Museums are cities were not to be the home of this eye- catching project. Rather, Dundee was an not just a collection of musty old objects; they are places economically depressed city that outsiders may where all people can go and celebrate the past and use have thought seemed ill-equipped for a capital project of this scale and complexity. the objects they see to help us understand who we are, Yet for Philip it was the chance of a lifetime, where we’ve come from and prepare us for the future’ to be a cornerstone in a city-wide economic regeneration plan that would transform its host should not be made for cost over-runs, but it is the role they can play within our community. city in a way rarely seen in the world, let alone an inherent risk in projects where something “We have thought very hard about the in Scotland or the UK. new is trying to be achieved”, Philip says, relevance our exhibits will have for our visitors. Dundee was to be our Bilbao: that proud “particularly with ambitious projects”. We want people to come and interpret the past Basque city that gained new life from the The time taken to bring the V&A Museum of through design to help make sense of the jaw-droppingly ambitious decision to site a new Design to fruition – 11 years, from initial future. And we want to offer as many Guggenheim Museum in its heart. soundings to door openings – is typical of such opportunities as possible for people to get It’s a comparison Philip has heard many a cultural project around the world, he points involved in design. times in the six years since he came to Dundee out – but that doesn’t make him any less eager “So, we’re proud to be using the name and he acknowledges the similarities. “When for next year to come around, when he can ‘museum’ – museums remain very relevant and the deal was struck to bring the V&A Museum welcome its first visitors. “We’re in the final at their best can inspire and change lives.” of Design to Dundee it was understood that this stages; the main contract on the building will As to motivation, “from the very start we’ve was a project planned for a city that in the past be completed early next year and we have our had a vision of what we wanted to realise had experienced significant difficulties,” he told first exhibitions lined up – and they’re very through V&A Museum of Design Dundee. me. “Its traditional industries had been hit exciting!” That’s not to say there haven’t been challenging

12 WWW.IOD.COM Philip Long as the V&A Museum of Design:: takes shape: ‘We’re in a stunning building:: which is now very evident and is:: motivating in itself, but it’s also our vision:: for the organisation that’s very exciting to:: be involved with’::

moments along the way. What we’re doing, after it a very exciting project to be involved in.” funding streams, but at the end of the day the all, is creating a new organisation from scratch. The eclectic nature of Philip’s role has importance of a single vision should pull all that That is daunting, but that has also given us a brought him into contact with a host of experts together, one which is aspirational, inspirational clean sheet, with the potential to develop the from different disciplines, a process that he has and practicably deliverable, one which multiple project in so many ways.” thoroughly enjoyed. “At National Galleries I was partners feel happy to sign up to.” Daunting? “Yes, there are moments when it involved in capital projects but not on this scale. As to the vision: “We have multiple objectives can be. It’s a very substantial task, which has My role has brought me into contact with such a at V&A Dundee, but fundamentally our goal is needed excellent project management, which wide cross-section of people – from the artists to enrich lives through design. V&A Dundee will fortunately we have. My role especially has been and designers who will be working in our be put to work to help people understand why to keep the team inspired, motivated and exhibition spaces to architects, builders, good design is important every day in people’s focused on the ultimate goal throughout the philanthropists, funders and people from across lives, in the past, today and in the future, and to long haul.” government. It’s been wonderful to meet these make opportunities from this. Philip’s excitement for what lies ahead has people, all with essential contributions to make, Vitally too, it is about making a significant clearly been a mainstay of the overall concept, with a responsibility to orchestrate all of this as contribution to this city and to its regeneration, for he believes that when the wraps come off the best as possible to a common goal.” and therefore to Scotland more widely. We want final museum, “what we’ll have will be This brings its own challenges for the project to help build ambition and build learning extraordinary.” leader, though. “It’s been important to make opportunities for people locally and further “We will be in a stunning building which is sure all our partners have a voice that fits and is afield.” now nearing completion. That is motivating in balanced within the overall project vision, and Perhaps the biggest motivator isn’t the itself, but the building is of course only part of that each of our partners’ contribution is museum itself but its potential impact on the project. Beyond that, there is a compelling respected. It’s been fascinating developing that Dundee. “When we open we want to attract reason for V&A Dundee to exist, which has process, working with a team full of the most people to the area to enjoy the museum but also helped us through challenges, and which has amazing skills vital to the realisation of V&A to enjoy the region’s other great attractions.” helped us attract us support. That, combined Dundee.” with Kengo Kuma’s magnificent building makes “It is complex: multiple partners, multiple Continued on page 14

WWW.IOD.COM 13 Direction spotlight

Continued from page 13 ‘For this to work, our The masterplan sees V&A Dundee as a cornerstone of a wider economic regeneration management has had to programme – but is such a grand scheme best be as creative as the served by a cultural project which, it could be argued, serves a fairly narrow public interest designs we want to group? Why not build economic regeneration exhibit. There has to be around a new business park, for instance? room for everyone to “There is often scepticism around major capital investment projects, especially cultural have their own voice and projects, which can be seen as the preserve of be heard. All our staff feel the few. I understand that and so we have worked very hard to build support and make empowered to take sure there is an understanding that this project ownership but they know goes well beyond a narrow cultural experience, that responsibility ends and instead has universal relevance. “And I believe this has worked. If you look at with me.’ how the museum is perceived by the people of Dundee, it’s overwhelmingly positive. Our newspapers describe it as ‘our pride and joy’ and our audience surveys show a genuine everyone putting their shoulder to the wheel interest and increasing levels of awareness and backing ‘project Dundee’.” across the country. What has made Bilbao such an icon isn’t just “As well as fantastic support from within the its initial impact, it is its longevity, too, as the city, we’ve also brought new funds in from many Guggenheim has retained its appeal for over 20 sources: Scottish Government, UK Government, years. Can Dundee follow that lead? “Long-term heritage funds, regeneration funds, many sustainability has always been a main priority private donations, money coming here but it’s not something I’m afraid of as I know especially because of the museum what we have planned in our programme. development.” “We will bring regularly changing exhibitions The project is also acting as a champion for to Scotland from the V&A’s fabulous Dundee: “The idea for the project was founded programme, and alongside this tell the by local people. Its original champions were the extraordinary story of Scotland’s creative local council and our two universities. There’s design. Our permanent galleries will champion now a wide recognition that Dundee is a Scottish designs and designers and talk about fantastic place to live and work, that it has Bilbao in Spain, where the opening of the their global impact in areas as diverse as moved on from its difficult years. This project Guggenheim Museum prompted an economic engineering, shipbuilding, car design, clothing helps provide a symbol of that new ambition, regeneration that continues to this day. “Bilbao and the digital world. helping to contribute to the city’s self- is an interesting example for Dundee but we “We will also generate our own exhibitions confidence. have to be very careful comparing ourselves at with international partners, building new “We don’t want the museum to just be a great this stage, as Bilbao has been an extraordinary connections that the city can take advantage of. cultural experience, we want it to help people success. Plenty of places have tried to emulate “We’ll have an exciting programme featuring broaden their horizons and use it to develop the Bilbao model and haven’t achieved that. numerous ways people can get involved, their own careers.” “What I would say about Dundee / Bilbao workshops, talks, lectures and a whole host of So what concerns him? “There is great comparisons is, take two cities which had other events, that will have people wanting to anticipation for our opening, and a natural fear witnessed enormous industrial decline after the visit again and again. is meeting people’s expectations. I want this to Second World War but had the guts and “Our opening programme is set but we’re not be a great success, a success for everybody that foresight to go out and develop a relationship announcing it until nearer the time of opening. I has made such a commitment to it. The with an extraordinary cultural institution can tell you it’s very exciting and I am very pressure on all of us therefore is considerable known throughout the world. And from this proud of the job the team is doing in bringing but we do take confidence in the way the develop ambitious cultural projects in cities that this together, while at the same time bringing museum is developing.” were perhaps not the most favoured ones in the building and our new organisation into With any project of this length, establishing a their country, cities where such ambition might being”. good communications strategy has been vital, not be expected. That is Bilbao. It is also “I don’t see V&A Dundee as just a visitor and not just keeping people up-to-date with Dundee. attraction. It is a major new centre which will bricks-and-mortar progress. “We’ve been “People who visit us are struck by our sense passionately addresses our understanding of running educational outreach sessions for some of ambition and energy. Dundee is bidding to be why design is important in people’s lives. We time, going out on the road as a ‘museum the European Capital of Culture in 2023: that’s want to explain how design, whether it without walls’. Dundee, rubbing shoulders with Leeds, home-grown talent or from elsewhere around “Our pre-opening strategy has seen the Nottingham, Belfast. If you had said, ten years the world makes a difference to all of us every learning team develop programmes to get ago, that Dundee was in the running to be the day. people directly involved with learning European Capital of Culture, people would have, “Design has a vital purpose. Good design opportunities linked to design. From the shall we say, raised an eyebrow, but that’s where makes a life-enhancing contribution – bad beginning part of our planning has been to have we are now.” design can be damaging and even life- a conversation with people about what they That ambition isn’t confined to the V&A threatening. We want to tell the story of the want, not just telling them what we might offer.” Museum of Design, either. “The city is alive with benefits great design can bring.” Putting the museum at the centre of new developments – hotels, new restaurants, a The economic case for creativity and design is Dundonian life is a bold strategy and one that new railway station, a redeveloping docks well made and the museum will champion it, brings with it the inevitable comparisons with winning new contracts. There’s a real sense of Philip says. “Design is an important part of

14 WWW.IOD.COM Taking shape: The museum is already a talking point for Dundee, and a great motivator for Philip and his team Images courtesy (top) Ross Fraser McLean and right, Rapid Visual Media

economy as a whole. Creative industries – and solutions and act upon them is an essential room for everyone to have their own voice and by that I don’t mean the traditionally defined quality in projects such as this! be heard, and that was especially the case in our creative industries, but all businesses that are “For V&A Dundee to be a creative institution early days when we were a very small team. Our creative in the way they think – are more that inspires all who will visit, our management staff is larger now as we prepare for opening, innovative, profitable, more sustainable and approach has had to be as creative as the and it is a daily pleasure seeing the difference it better employers. designs we want to exhibit. There should be makes to the project as we bring in the “We are establishing Design for Business, a expertise, experience and skills needed to run a programme for businesses that encourages new museum in the 21st century. But also, wider understanding of the design-thinking ultimately, responsibility ends with me.” process, enabling them to use design creativity V&A Museum of That leads to the inevitable ‘what keeps you as a fundamental part of their business up at night’ question: “Probably when the process.” Design, Dundee project looks like becoming disjointed and runs For Philip, managing this cultural juggernaut the risk of losing momentum, which is on its steady journey from the drawing board to Construction of the museum is being led discouraging to all. It’s difficult when you have opening night has been an inspirational ride, by Dundee City Council, with project multiple strands that need to be developed and but one that has placed a great emphasis on his management from Turner & Townsend. multiple dependencies stemming from them own leadership skills. To manage such a Its stunning exterior features curving – all have to be joined together to fulfil our one process, “ the direction I have taken is to be concrete walls created by hanging 2,500 vision. It’s challenging but we’re making it consultative, motivational and inspirational. pre-cast rough stone panels, weighing work, not just for the museum but for Dundee, There are so many strands to hold together, and up to 3,000 kg each and spanning up to too.” with such a pressure to deliver across a long 4m wide. Their design is a tribute to “We have an amazing history of creativity in period, renewed motivation is vital if everyone Dundee’s local landscape and give the Scotland and the V&A will celebrate that and is to continuously give their all. appearance of a towering cliff face. help people learn from it. “I’ve focused on bringing everyone together. There are 21 separate wall sections, with “If we understand how creative we have been Leadership of such a project has, of course, its no straight external walls. as a nation, then that puts us in a much stronger challenges and I have learnt a great deal along Inside, V&A Dundee will offer 1,650m² of position to be highly creative in the future, and the way, particularly the responsibility to gallery space. more enterprising. balance a consultative, creative approach with The total cost of design, construction “That’s more vital now than ever, when we clear responsibilities and decision making. and fit-out is £80.11m. are asking what our future industries will look Being quick to understand when there are like and how we’ll handle the economic difficulties, not be afraid to say so, identify challenges ahead.”

WWW.IOD.COM 15 Technical briefing

Questioning skills distinguish good leaders from great ones. Choose your method wisely, says Dr David Steinberg

Pause for a moment and think about the number of questions you ask each day. Whether you’re a managing director or board member, you ask a lot of questions and often in high-stakes situations. Now think about how you learned to ask questions. Most people draw a blank. Questioning skills are typically learned on the job rather than formally in a classroom – a hit or miss proposition at best. The reasons why we ask questions in the workplace are as varied as the people we engage with. Our method of questioning should reflect the world around us and not be monolithic in design; it should be more of an adaptable framework than a set of ‘Top 10’ prescribed questions that we often see posted Question Time on social media sites. Our method should be interdisciplinary, combining principles from the arts and sciences to reflect the wide range of members need to have industry-specific on talking points. business professionals who rely on their experience, they all should have the courage to Holding people accountable is also one of the questioning skills. It should win the hearts and ask difficult questions in a productive manner. mandates of business leaders, but without the minds of others, not just their minds. At the same time, Dev Patnaik at Stanford added burden of having to secure a sound bite. If you have professional sales experience, the University argues that CEOs should be the Masterful questioning begins with adopting a chances are high that your sales training ‘chief question-asker’ in their companies, but as mindset that builds trust in others, not walls. It included a questioning module. The problem is he notes, the CEO has risen to the top not avoids the bad habits of questioning, that all sales-related questioning methods have because they have the questions, but because particularly a heavy reliance on personal or one aim: to close deals. they have the answers. organisational bias or statements that One popular method stresses building We humans tend to mimic what we see and masquerade as questions. It adheres to the relationships, understanding roles and hear. Journalists often play the role of principles of crafting compelling questions and influencers, and building a consensus for the prosecutor and cross-examine, rather than sequences, such as using comparative sale. Another widely adopted method preaches interview, public figures using shock-and-awe structures and embedding the person’s own that the best salespeople aren’t relationship techniques. The Twitter-sphere lights up with contradictions, not yours. builders at all; they provide their prospective people taking sides and posting memes, yet just Masterful questioning relies as much on customers with deep insights about their how much new information have we learned preparation as it does on improvisation. business through teaching and reframing. from an explosive engagement consisting Although we prepare questions ahead of time, While the battle of the sales best-sellers rages mainly of yes/no questions followed by scripted when we’re offered an insight, we need to set on, what happens if you want to develop your responses? Not much. our list of questions aside for the moment, questioning skills and you’re in marketing, Make no mistake: The journalist’s mandate draw on our training, and learn more. finance, account management, IT, legal, supply is indeed to hold public officials accountable for A child’s first words typically include ‘why’. chain, human resources and other specialisations? their actions. However, one can hold someone But this does not mean that we all grow up with Questioning skills are particularly important accountable without prosecuting them. Gaining advanced questioning skills. We can nurture for senior leaders. Michael Campbell, former deep insights requires an assertive but our innate curiosity and become even better chairman, CEO and president of Arch collaborative touch, one designed to help the leaders by investing in some question time. Chemicals, notes that while not all board person open up rather than shut down or rely Dr David Steinberg is principal at Reykjavik Sky Consulting and a leading authority on ‘Gaining deep insights requires an assertive but asking questions. He conducts career and research skills masterclasses at several UK collaborative touch, one designed to help the universities including Edinburgh University, person open up rather than shut down or rely on Heriot-Watt University, and Strathclyde talking points...’ Business School. He is a tutor for IoD Scotland.

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Technical Briefing

Developing the young workforce

You may have heard the phrase Scotland. Every business working with SQA has Developing the Young Workforce a dedicated Account Manager who can advise (DYW) — but what exactly is DYW? on the best possible journey for enhancing any industry’s young workforce. This single point of contact will take the time to get to know each In January 2013, the Scottish Government set business and how it works. up The Education Working for All! — SQA can then provide the best possible Commission for Developing Scotland’s Young advice and guidance for qualifications and skills Workforce. Through extensive consultations SQA understand the needs of learners and development relevant at a local level relevant to with leading figures in education, business and employers. They can help one group to help the that business. equalities groups, the Commission outlined the other, with the aim of creating a more qualified, Working together, SQA and Scotland’s importance of vocational education and its role more motivated and more productive businesses can give Scotland a more in the Scottish education system. workforce. productive, more reliable and more Developing the Young Workforce — A wide range of robust, relevant and skilled workforce. Scotland’s Youth Employment Strategy (DYW) respected SQA qualifications link directly into includes the detailed plans, agreed with local DYW. They are designed and continually government, to implement the Commission’s reviewed in partnership with industry to recommendations. DYW aims to improve the develop the workplace skills and experience options available to young people, and reduce needed in the real working world to make youth unemployment by preparing young businesses more competitive and Scotland’s people for the workplace, giving them the skills economy more dynamic. that employers need. SQA qualifications sit at various levels, allowing the learner to move from one SQA Journeys qualification to the next or to change paths at SQA is a key partner for DYW. They are an equivalent level. uniquely placed to support DYW because they More about SQA: already work closely with training providers, DYW Regional Support see www.sqa.org.uk/ employers, colleges and schools, as well as local SQA Regional Managers are actively involved authorities and SDS. in all of the DYW Regional Groups across journeys

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Technical Briefing

Fighting the rising tide of cybercrime

Bill Magee says that too few single internet breach can cost upwards of a not range of skills in compromising systems.” so cool £300,000. With preparation needed now for the businesses are taking the Compare this with a mere £3,000 the mobile, introduction of GDPR next May, an perils of cybercrime online and digital market researcher reveals as a organisation better make sure their ‘air gaps’ typical company’s average annual spend on are covered up and that each and every piece of seriously – despite the cybersecurity. sensitive data is encrypted and with strong eye-watering costs a Worse still, Gemalto’s latest data security access controls. security breach can involve... confidence index reports an overwhelming 95 An air gap is a PC network security measure per cent of UK businesses operate under a ‘false employed to ensure a secure computer network, sense’ in the ability of their perimeter security one isolated from any unsecured networks like a to keep attackers out of their IT networks public one or unsecured local area network. What has Netflix streaming a 40-year-old Something’s got to give. On far too many occasions so-called Hollywood movie got to do with online security? Which brings me onto Bill Buchanan. The encryption becomes a ‘tick box’ exercise: the Answers on a cyber-postcard... founder of Edinburgh Napier University’s cyber chief executive asks the CTO if they encrypt The film in question is the 1976 classic academy declares: “Your encrypted database is their customer data, to which the CTO replies suspense thriller Marathon Man, when Dustin NOT secure!” ‘yes’ and the CEO then replies: ‘Well, that’s Hoffman is challenged by Laurence Olivier’s The good professor says he is being good.’ nasty Nazi dentist whispering into his ear - ‘Is it increasingly asked to review database It is hoped GDPR will ensure the true risks of safe?’ management systems (DBMS) especially with data infrastructures are properly assessed even Ok, the film is pre-internet (not strictly true the General Data Protection Regulation round though it remains the ‘basics’ that must be as the forerunner Arpanet with US defence the corner. addressed, such as a weak password. protocols for ‘internetworking’ can be sourced “I’m asked: ‘is my system secure?’ and the Better still, go get someone from outside your as far back as 1969) and what’s it got to do with reply is often: ‘No!’, to which the company says: core team to review procedures and processes. the world of business technology, I hear you’re ‘But we have implemented encryption on our There are numerous penetration-testing SMEs asking. data, and it’s been proven to be uncrackable.’ out there who will give strong and independent Well, everything. They are three words that “Then I show how a poor implementation of advice on risks. carry with them such a powerful resonance in system logs, key management and weak access Back to those Juniper researchers; they have today’s commercial world, where a reported controls can lead to a large-scale data breach. As picked up on the professor’s ‘insider threat’, data breach appears a daily occurrence. was shown with the distribution of the recommending that any organisation can Ask any organisation – irrespective of size #NotPetya attack, intruders now have a wide reduce its vulnerability through proper staffing – what their number one daily anxiety is and and enabling technologies and training they’ll tell you: “I hope my data is secure.” Yet programmes that help to prevent the pattern of it’s like, well, drawing teeth (you’ll have had to multiple breaches. see the movie) to get your average company to “Juniper researchers say any Otherwise you’re likely to finish up actually spend money on ensuring its sensitive organisation can reduce its ’a-grinding and ’a-gnashing as your enterprise information remains safe. falls on the wrong side of a rising tide of Such has been the exponential growth online vulnerability through proper cybercrime reckoned to cost businesses of cybercrime that Juniper now estimates a staffing and training...” globally an eye-watering $8 trillion by 2022.

n You can catch Bill Magee’s Daily TechPost (most days!) on Twitter #billamagee

22 WWW.IOD.COM Inside IoD Scotland All the Latest news from the IoD in Scotland

Director development Membership benefits IoD Scotland Conference Events Diary Director of the Year Awards

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IoD Scotland Conference

Creativity, adaptability and innovation ... the keys to success

In a rapidly changing world, the leaders and organisations who will succeed are those that are fit for the future. Creativity, Adaptability and Innovation must be at the heart of what we do, and who we are. This year’s IoD Scotland Conference will explore how this can be achieved... Date: Thursday 2 and Friday 3 November Venue: Gleneagles Hotel Cost: From £150 + VAT Ian Callum

The IoD Scotland Conference 2017 pulls Earlier in the afternoon, the together some of the most forward-thinking Conference will open with three and innovative business leaders from Scotland workshops. Professor Dame and beyond, all determined to map out a future Anne Glover that sees the country maximise its potential by Do I Need to Develop my Business building dynamic, creative and inspiring Outside Scotland? organisations. Many of us aspire to achieve international Mastering the Art of Strategic This two-day event includes addresses from success but how can we de-risk the process Questioning our panel of keynote speakers, workshops on through the development of a creative winning Delivered by Dr David Steinberg, Principal, vital topics from the business world, a strategy? During the session our workshop Reykjavik Sky Consulting, this taster workshop Thursday evening lecture by Professor Dame leader Russell Dalgleish, Managing Partner, will offer highlights from his one-day IoD Anne Glover DBE, a Question Time-style panel Exolta Capital Partners, will not only share his masterclass. Topics will include: event in association with The Times Scotland own experience but also look at the global • The optimum questioning mindset and our traditional end-of-event black tie network of Scots he has developed through • Two of the Seven Deadly Sins of Questions dinner. Scottish Business Network. Take-aways • The what-how-why sequence include: • The secret to masterful questions: Exploring Thursday afternoon/evening • An approach to develop and deliver change points The highlight of Thursday’s conference an innovative, winning strategy • Creating immersive questions to explore opening session will be a lecture by renowned • Why now is the time for Scottish companies change points academic and biologist Professor Dame Anne to move international Glover DBE. • How to adapt your product and service for Is this Post-Modern Capitalism? Dame Anne will focus on the conference’s overseas markets In a world that is changing so fast in economic, three overarching themes of creativity, • An evaluation checklist to understand if your technological and political terms, is there a new adaptability and innovation, but particularly business is ready model of society emerging? from the position of the scientific community, • A simple approach to understand if you’re ready. The challenges explicit in Brexit and and will ask how Scotland can continue to continental migrations, the continual proof of compete internationally and help address Moore’s Law with the new analytics born of big global challenges. Innovative Ways of Raising Finance data and social media, the possibility of a She will also consider the key question as to reshaping of Great Britain & Ireland and Friday afternoon will feature a special whether, in our constantly changing increasing political sensitivity to social and panel session chaired by former IoD geopolitical and economic environment, the material divides combine to provide fertile Chairman Raymond O’Hare, on raising concept of ‘business as usual’ exists anymore? fields for the development of new corporate finance. Panel members will include At the conclusion of her lecture, there will be structures. Alastair Davis, Social Investment an ‘in conversation’ session with Dame Anne, Respected board leader and NXD Nick Scotland, and Fraser Lusty from Equity with interaction from the audience. Kuenssberg will explore the emergence within Gap. Scotland of such concepts as social enterprise,

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impact-led investment, B-Corp type entities and employee ownership, and will ask whether this could Conference Keynote speakers add up a potential post-modern capitalism. Philip Long, Museum Director at V&A Dundee Scotland has a rich heritage of Friday Conference innovation and design, and the new V&A Keynote Speakers Dundee, which Philip leads, is an Our keynote speakers reflect some of the brightest exciting development which celebrates and most in-demand creative leaders from Scotland Scotland’s global impact. Delegates will and the UK. learn more about V&A Dundee and the • Ian Callum, Director of Design for Jaguar power of design to create change. • Shona McCarthy, Chief Executive of the Edinburgh Festival Fringe Society. • Philip Long, Museum Director at V&A Dundee Ian Callum, Director • Ian Ritchie CBE, Non-Executive Chairman of Iomart plc, Tern plc, Computer Applications Services of Design, Jaguar Ian will discuss his own career journey and Krotos and the power of design to create change. The automotive sector is • Sharan Pasricha, Founder & CEO, Ennismore witnessing disruptive technology-driven trends like no other: how Group will these changes impact on what is a crucial component of the UK All five will deliver their own take on the conference economy. Should businesses be striving for a purity of simplicity as themes, with plenty of time for cross-examining their they adapt and innovate? ideas and philosophies in Q&A feedback sessions after their addresses. More details on the speakers and their conference themes opposite. Shona McCarthy, Chief Executive, Edinburgh Festival Fringe Society Conference Workshops The Fringe, which is celebrating its 70th There will be four workshops available during anniversary, is a living example of Friday, with each delegate selecting two to attend: Creativity, Adaptability & Innovation – our • Cybersecurity: Securing Board Conference themes. As its CEO Shona will Communications share her vision for this world-class event Delivered by: Diligent and discuss her previous senior roles as Chief • Skills for the Future: Work-based Learning Executive of the Culture Company, leading on Delivered by Skills Development Scotland Derry/Londonderry’s transformational year as UK A Blueprint for Leadership City of Culture and Director of the British Council Delivered by Vistage Northern Ireland. Shona has 25 years’ experience of working in senior See pg 28 for more on workshops leadership positions and was awarded a Eisenhower Fellowship for Innovation in 2014. The Times Scotland Session In a repeat feature from 2016’s Conference, we will be hosting the IoD Scotland Forum, in association with Ian Ritchie CBE, Non-Executive Chairman The Times Scotland. of Iomart plc, Tern plc, Computer What’s really going on in today’s economy and, Applications Services and Krotos more importantly, how will it affect the future? A true Scots pioneer of the very first web Unknown threats abound, but equally, what are the browser, Ian will look at missed major opportunities ahead for our businesses? Come opportunities and global successes. What and listen to a panel of leading economists and can be done to make Scotland a leading business leaders offering their analysis and opinion in technology nation – and how can we encourage a lively discussion and debate organised in the format innovation in our business leaders? of TV’s Question Time.

Conference dinner The conference black tie Sharan Pasricha, Founder & CEO, dinner on Friday evening Ennismore Group attracts an influential guest list Sharan’s constant search and energy and is an enjoyable finish to the for new ideas and opportunities have conference. resulted in a career replete with We are delighted to welcome success. Delegates will understand Advocate Edith Forrest more about his journey and what has (right) is our After Dinner been learned along the way. speaker, rounding off the event in an amusing and topical style. More conference news - pg 28

WWW.IOD.COM 27 IoD Scotland Conference

IoD Scotland Conference: Workshops Friday Workshops - Topical interactive workshops = Relevant Learning

Cybersecurity: Securing Skills for the Future: A Blueprint for Board Communications Work-based Learning Leadership Delivered by: Diligent Delivered by: Skills Development Delivered by: Vistage With cybersecurity attacks on the rise Scotland and becoming ever more sophisticated, Come and find out how Graduate Level Many organisations aspire to create a corporate directors must prioritise the Apprenticeships can benefit your business. culture of creativity, adaptability and security of their communications. Boards International evidence tells us that Europe’s innovation to stay ahead of the should incorporate cybersecurity highest performing economies have strong competition, and this requires a strategies and regulations into their work-based learning systems which contribute to certain style of leadership. guidelines, for a complete understanding fewer skills shortages, higher economic growth This highly engaging and action- of what is and is not acceptable to and lower youth unemployment. We see this in orientated workshop is targeted at communicate and download, with whom, other European countries with strong business leaders and senior decision and most importantly, how. apprenticeship programmes, including Germany makers within the SME sector who Directors should lead by example and and Switzerland. These countries also boast the rather than fear change actively seek maintain adherence through trainings lowest recorded youth unemployment rates in to embrace it. and audits. Europe. You will: Diligent, a leading expert in corporate That is why SDS is developing work-based • Learn how behaviour can be compliance and board governance, will learning through Graduate Level Apprenticeships shaped to foster innovation deliver an overview of its board (GLAs), which are integrated to the world of work • Gain insight into the levers that management software solutions, and and that contribute to individuals developing influence culture examine board room communications skills, experience and competence that benefit • Identify the gaps in leadership that and the dangers posed by poor security individual and business alike. need to be addressed practices. This SDS-led workshop will give conference • Obtain models and tools for The session will cover: delegates an opportunity to develop their transforming your organisation’s own • Personal email usage awareness and understanding of GLAs and where culture • Security audits they will benefit their business, hearing from • Instantly apply new knowledge • Training and development some of the employers and universities SDS is through interactive, facilitated • Document handling and storage. working with to create and deliver GLAs. workshops.

Leadership answered Conference Prices and booking In conjunction with Vistage UK, who are surveying We have worked closely with Gleneagles so that you can enjoy five-star luxury their own membership, we will at preferential rates. A range of event options are available, with member rates be distributing a questionnaire to IoD members about Scottish from £150 + vat for Thursday’s half-day conference and informal networking SME Leadership prior to the supper, through to £730 + vat for the full conference package (full conference Conference – the combined including black-tie dinner and two-night stay at Gleneagles). results will be presented on the day See http://iodscotland.com/events-listings/annual-conference/ for details of the price/ticket combinations available, and to book. Any queries, please contact First City Events T: 01577 865498 | M: 07711 432745 | E: [email protected]

Conference partners

28 WWW.IOD.COM IoD Scotland Director of the Year Awards

Is this YOUR year...?

Entries opening soon for the • Simple, no-nonsense nomination feedback from the judging panel IoD Scotland Director of the process • Consider nominating a colleague or a Year Awards • Nominations are open to all at client now director level or equivalent, whether you • Register your interest to attend the are an IoD member or not Awards Ceremony The IoD Scotland Director of the Year • The Awards are free to enter and the • For more details contact: Awards celebrate individuals’ business process is streamlined Joyce or Alice on 01577 865498 / achievements in 2017. We want to hear • You can enter as many categories as [email protected] about your successes. you wish in Phase 1 with just one Why enter? nomination form • Raise your personal profile – and that • We provide examples of completed of your business / organisation forms, so you can see the kind of thing • Benchmark your leadership against we’re after Keep updated: that of your peers • All short-listed finalists receive See www.iodscotland.com

A new session awaits: Glasgow pushes forward

David Hoey fantastic results. What a Gurjit launched TEDx IoD Glasgow and West of Scotland success story! This was a good Glasgow in 2012 to showcase example of one of the high- the work, inspiration and ideas Your Glasgow and West of Scotland IoD quality training sessions that the of people in Scotland and, at the regional committee has been working IoD provides. same time, provide access to and tirelessly to advance the interests of our open up ideas from other global members in a number of key respects. In August our pop up Influencers’ Dinner thinkers. The organisation has a team of 52 Following a recent strategy session we will with the creators of Barras Art & Design volunteers and held 60 talks with over nine be introducing a number of new initiatives to Centre (BAaD) was an Influencers’ Dinner million views. ignite debate and to encourage members to with a Glaswegian twist. The Barras Art & A non-profit organisation, TEDx Glasgow meet informally, catch up together and Design Centre is one of Glasgow’s most organises local talks and conferences based identify issues affecting each of us. We are exciting new event spaces – and an on the global TED community launched in passionate about leadership and identifying acclaimed fish restaurant, too. BAaD 1984. Since then the programme has run the issues that affect us to improve our founders Ricky Scoular and Brian Traynor over 12,000 events in 190 countries. Gurjit position. More information will be explained its creation and their experience is an inspirational speaker, a winner of the announced shortly- watch this space! in hosting successful outdoor pop-up food Businessman of the Year Award at the ventures in Glasgow, including Heverlee at Scottish Business Awards. Our June Workshop hosted by BTO Tontine Lane and Gordon Street Lane, as Solicitors LLP was presented by John well as the hugely popular Fish Plaice at the The Committee exists for your benefit as Hatfield from Second City Creative. John led Saltmarket during the Commonwealth is always keen to listen to any ideas you us on an amazing journey of discovery, Games. have. Please get in touch if I can help or if equipping delegates with the skills to “use you would like to help us. We know how killer content to land your dream customer”. September sees Gurjit Sing Lally, founder vibrant our region is and we all look forward John showed how a few simple steps aided of TEDx Glasgow, speak at our Influencers’ to catching up and continuing to build on with an intelligent approach can yield Dinner at the Blythswood Hotel. our successes in the months to come.

WWW.IOD.COM 29 Membership Benefits

international TRAVEL Emirates’ IoD Silver Service upgrade

Emirates works in partnership with IoD can enjoy world-class service, regionally On the ground, First Class and Business members on its Skywards scheme, inspired gourmet cuisine and over 2,200 Class passengers can take advantage of a automatically upgrading their membership channels of award-winning entertainment complimentary chauffeur-drive service, by one tier from either Blue to Silver or – plus phone, SMS and Wi-Fi connectivity expedited check-in, dedicated baggage Silver to Gold. from every seat. handling and luxurious lounge access in a Additional benefits include dedicated dedicated First & Business Class lounge at check in areas, additional baggage, Glasgow Airport – ensuring a seamless Emirates lounge access and priority journey from start to finish. waitlisting (a seat rescheduling benefit). With flights from Heathrow, London (Please contact [email protected] Gatwick, Birmingham and Manchester, for details on how to take advantage of this travellers can experience the Emirates offer.) A380 featuring Private Emirates flies twice daily to Dubai from Suites and on board Glasgow and 16 times daily from a choice Shower Spas in First of five other UK airports, offering Class, an Onboard Lounge convenient onward connections to over and flat-bed seats in 150 destinations. On board, passengers Business Class.

MEETING ROOMS HOTEL DISCOUNTS

Please check out our complimentary n Extended catering can be arranged IoD Scotland has negotiated special members’ facility at 10 Charlotte Square: Call 0131 557 5488 or email discounts and rates for members at [email protected] for details. hotels. Members can obtain a 15 per n Members’ lounge and workroom: cent discount off accommodation (best Free of charge to members for informal PLUS... special discounts at 200 SVS available rate), food and beverages as meetings with up to three guests. Glasgow IoD hub: well as meetings and event bookings at Refreshments and Wi-Fi – plus - 10% discounted parking at Q Park PH Hotels: VAT-exempt meeting room hire Waterloo Street n The Grand Central Hotel, Glasgow - Complimentary Wi-Fi access n Blythswood Square, Glasgow n Exclusively for members to hire: - 10% discount in the Restaurant on 6th, n The Roxburghe, Edinburgh - Boardroom for 16 on meeting room rates and in The Spa n The Principal, Edinburgh - Garden View room, for 8 - Hourly Room Hire Rates - Castle View room, for 12 - Special deals at The Shore Loch Lomond. Aberdeen: Preferential accommodation - Forth View room, for meetings, training This is 200 SVS’s newest venue and rate at Aberdeen Hilton Garden Inn. workshops, lectures for between 20-50 features events space, a spa and people, etc restaurant. Join our mailing list to be the Inverness: Preferential accommodation first to know of opening offers – info@ rate Kingsmills Inverness and IoD n Free AV and laptop by prior arrangement theshorelochlomond.com. guests will receive a VIP package, including a late checkout and room refreshments.

NEW Parking benefit If you are visiting the IoD’s Charlotte Square Hub for a meeting or director development you can take advantage of an exclusive member’s The Principal, only discount for parking at NCP Castle Terrace, Edinburgh Edinburgh: park for up to 12 hours for £10. Pick up a voucher from the IoD office to use when exiting the car park.

30 WWW.IOD.COM PREFERRED PROVIDERS RAIL TRAVEL Home insurance cover from Hiscox. Why choose IoD Home and Contents Insurance? Free first-class upgrade n IoD Members save 12.5 per cent on Hiscox’s standard rates (subject to on ScotRail services underwriting criteria) n Over 98 per cent of Hiscox customers surveyed who have made Abellio ScotRail is continuing its fantastic a claim would recommend them offer to IoD Scotland members, who can n Individual items or sets under have a Free 1st Class Upgrade on ScotRail £15,000 are covered as standard Services (nb, upgrade is available on n High-quality cover for your second ScotRail services only). and third UK homes available n Comprehensive cover for home As part of the move to Smart Cards for all building works available as an rail users, IoD Scotland has agreed to move Card will qualify for a free 1st Class extension to your main policy members on to the Smart Card system to upgrade, subject to availability and ticket n Could save with a 25 per cent no ensure our First Class upgrade offer type. claims discount when you switch continues. • This offer will be reviewed on an annual to Hiscox basis and may be withdrawn at any time. To apply for an individual Smart Card visit • 1st Class upgrade is NOT available on the ScotRail Leisure site at discounted Club 50 purchases or Flexipass. https://www.scotrail.co.uk/tickets/ smartcard If you already hold a Club 50 Card or Smart Car Hire from Hertz Card you do not need to apply for another Benefit from free membership of Hertz First Class upgrade Terms and Conditions: card but you still need to contact Elaine Gold Plus Rewards Five Star – a valued • Advance tickets do not qualify for this Chester - [email protected] VIP service providing a speedier rental offer – with your card details. process, free upgrades and free • The 1st Class upgrade is available on additional driver cover. Anytime and Off Peak tickets only, and subject to availability of seating in 1st For more information on ScotRail: Class. See www.scotrail.co.uk/businesstravel • Only IoD members with a ScotRail Smart or call 0141 335 4015 to find out more.

IOD ADVICE LINES

All IoD members have access to specialist information and advice, including legal and tax helplines and business research. Make sure you are registered online at ‘My IoD’. This is the place to contact the Information and Advisory Service and to review existing enquiries – see www.iod.com/services. Our legal helpline provides IoD Aberdeen Airport: members with free and prompt Northern Lights business legal advice on a wide range Executive Lounge of employment, company, commercial and personal legal matters in the UK and Europe. AIRPORT LOUNGES Our Business Information service you have access to our top professional IoD membership gives you free access to four Airport Lounges in Scotland, plus eight others in researchers, who can provide you with the rest of the UK – just sign in with your IoD membership card. valuable information on topics ranging Edinburgh Airport: Aspire and No.1 Lounge from market forecasts and industry Glasgow Airport: Upperdeck lounge trends to trading abroad and employee Aberdeen Airport: Northern Lights Executive Lounge salaries. Inverness Airport: Swissport Executive Lounge.

Make the most of your membership with the IoD Scotland offers

WWW.IOD.COM 31 IoD Scotland Events

19 Sept IoD Scotland - Crisis Management for Directors

Date: 19th September with major disruptive challenges. systems to cope? What legislation is there Venue: IoD Scotland, Edinburgh This session is aimed at individuals who are pertaining to a crisis? What is the UK Time: 9am-5pm currently executive or non-executive directors Emergency Concept of Operations? Prices Members: £345 + VAT and other senior executives who are seeking to The day will prepare you to deal with major Non-Members: £395 + VAT gain a greater understanding of the crisis disruptive challenges that could affect your Event manager: Avril Gall management process. Delegates need to be open entire organisation and introduce you to crisis to informal interactive learning with a facilitator leadership expectations at the highest levels. This one-day workshop identifies the various who has practical experience of real strategic Our workshop tutor is Jim Mann, who has roles senior executives and directors may have crisis management in action. experience as a government advisor and as the to undertake within the context of a crisis. national UK resilience duty officer lead at major Whether from a Private, Public or Third Workshop Content crisis events including the 7/7 terrorist bombing Sector organisation, your role as a director is to Understand the various types of crisis; is a fire in London. help ensure it survives the crisis by providing a crisis? Understand the potential origins of a He has also been involved in the preparedness strategic leadership and, more importantly, by crisis. Do you know the risks to your following the 9/11 event in the USA, developing making an effective contribution to the organisation? Introduction on how to build a the UK command, control and co-ordination preparedness of your organisation, to deal crisis management capability. Do you have the capability.

20 26 Sept Sept

IoD Professional Director Series::::: The Trustee/Director in the Third Sector Workshop Date: 20th September Venue: University of Aberdeen Time: 9am-5pm Prices Members: £150 + VAT, Non-Members: £195 + VAT Event manager: Avril Gall With levels of public scrutiny reaching new Members/Trustees levels, customer demand growing and • Corporate Governance mean? IoD Scotland - New funding ever tighter, IoD Scotland is • Examining the practicalities of oversight delivering this full day (9am-5pm) workshop and delivery - challenge versus support Members Evening examining the specific role required of • Delivering value as a volunteer Board Date: 26th September Trustees and Board Members of bodies in the Member/Trustee Venue: IoD Scotland, Charlotte Sq, Edinburgh Third Sector. • Building a strong Board. Time: 6pm-8pm Prices Free of charge Who Should Attend? Workshop Benefits Event manager: Patricia Huth Exploring how Board members need to You will have a deeper appreciation of the fulfil their role and maximise the value specific demands on a Board Member in We would like to invite all our recent new they bring, this session is primarily the Third sector and will take away a members to an informal get together. Over drinks designed for Third Sector Board range of concepts, tools and and canapes, you will have the opportunity to members who want to strengthen techniques to help you perform meet other new members, as well as the IoD head their contribution or understand your role. The session will also office team, Executive Director and branch Chairs. how to help improve their Board’s guide thinking to improve your Our drinks event is an informal get together for oversight and governance Board performance enabling it to new members who have joined us in the past year. performance. Those who are thinking function more effectively. Come along to the IoD Scotland headquarters at about joining a Board will also find it Charlotte Square to enjoy drinks and canapes. useful in exploring what they need to know as Workshop Tutor If you have a colleague who is interested in well as what they can bring to the board. The day will be led by David C Watt – joining the IoD, please feel free to bring them Executive Director of the IoD in Scotland and along. Workshop Content an experienced Board member in the Third It will cover, among other things: Sector having served on a variety of boards • Overview of the legal and constitutional over the last 20 years. position of Boards A guest speaker will also be invited to lead • The roles and responsibilities of Board discussion.

32 WWW.IOD.COM To book online visit www.iod.com/events-community

26 Sept IoD Scotland’s Annual Golf Day

Date: 26th September IoD Scotland’s Annual Golf Day this year goes to Timetable Venue: Gailes Links Golf Course, Irvine the excellent Glasgow Gailes Course in Ayrshire. 10am: Morning rolls with Tea & Coffee Time: 10am - 5pm Part of the Glasgow Golf Club, this is one of 11am- 11:40am: 18 Holes of Golf Prices Members and their guests: £65 + VAT Scotland’s most popular and enjoyable courses. 3.30pm: Two Course meal with Tea & Coffee Non-Members: £70 + VAT Come and enjoy a fun day with three trophies Event manager: Patricia Huth up for grabs. This event is open to members and Can you please email Patricia Huth with your non-members and golfers of all handicaps. handicap before the day.

03 Oct

IoD Professional Director Series::::: For more details on any Date: 3rd October • Company Constitutions IoD events: Venue: IoD Scotland, Edinburgh • Corporate Social Responsibility Event manager: Time: 9am-5pm • Relationships with shareholders and Patricia Huth Prices Members £310 + VAT (early bird price) stakeholders, including use of social media. Members £345 + VAT Contact phone: Non-members £395 + VAT Workshop Benefits 0131 557 5488 Event manager: Avril Gall Help improve your current performance as a Contact email: This one-day workshop is designed for the director and help you prepare for your first newly-appointed or apprentice directors who appointment to the board. Opportunity to [email protected] want to gain the basic tools to do the job. It network and learn from the experiences of outlines the role and legal responsibilities of a other delegates. director and explores how the apprentice Event manager: Avril Gall moves from managing to directing. Who Should Attend Contact phone: It is important that all directors, on Individuals who are currently directors and 0131 557 5488 appointment, receive induction about their role those about to be appointed to a board. Those and the significant duties and legal liabilities individuals who want to further professionalise Contact email: that go with it. Directors have a duty to exercise their role and improve their contribution at [email protected] a standard of skill, care and diligence and this board meetings. workshop will provide delegates with the know-how and insights to effectively fulfil and Workshop Tutor grow within the role. The workshop is delivered by Michael Willis, who is an advisor to a wide range of Workshop Content organisations within a variety of corporate • The legal duties of a director settings in the public, private and charitable • The legal and regulatory environment sectors. To book any event, visit www.iod.com/events-community

WWW.IOD.COM 33 IoD Scotland Events

05 12 26 Oct Oct Oct Mastering the Art of Strategic Questioning Date: 5th October Western perspectives on mindfulness – an ideal Venue: IoD Scotland, Edinburgh model for effective leadership and governance. Date: 12th October This workshop will offer you a new way to Venue: 200 SVS, Glasgow think about and ask questions and features short Date: 26th October video clips of interviews conducted by today’s Venue: University of Aberdeen, Aberdeen top TV reporters and hosts in the US, UK and Canada to reinforce principles and techniques. Time: 9am-5pm Throughout the day you will work in small CPD: 8 hours groups on exercises and a case study that Prices: Members: £310 + VAT (early booking rate) captures compelling scenarios faced by directors Members: £345 + VAT and trustees. Non-Members: £395 + VAT Event manager: Avril Gall Workshop Tutor Questioning skills are the sine qua non of Dr. David Steinberg is a consultant and successful business leaders. university lecturer specialising in advanced In this highly interactive one-day workshop questioning skills for business professionals. (9-5), you will learn a breakthrough questioning Prior to starting his consultancy five years ago, method that is steeped in investigative he directed sales operations and account journalism, cognitive neuroscience and social management processes in the US for a highly ‘Questioning skills are the psychology. The method emphasises humility, successful e-learning software-as-a-service sine qua non of successful finely tuned listening, empathy, and Eastern and start-up and for a Fortune 500 Corporation. business leaders...’

04 Oct IoD Scotland - Building a Portfolio Career Date: 4th October Venue: IoD Scotland, Edinburgh Time: 9am-1pm 19 CPD: 4 hours Oct Prices Members: £170 + VAT Non-Members: £195 + VAT Event manager: Avril Gall Date: 19th October Your ambitions for success in your current or Venue: Crowne Plaza, Glasgow future ‘portfolio’ career need careful thought, Time: 6pm - 9.30pm planning and guidance. This half day (9am- CPD: 2 hours 1pm) group workshop and follow up 1-2-1 Prices Members: £60 + VAT coaching session has been specifically designed Non-Members: £75 + VAT to complement the technical support and Event manager: Patricia Huth guidance that is available for future and current NXD’s from IoD Scotland. Influencers’ Dinner with Dr Stephen Breslin Workshop Leader Graeme Wilkinson of The Career The IoD invites you to an Influencers’ Dinner Science Centre, Dr Breslin is committed to Management Organisation has a proven track with Dr Stephen Breslin, Chief Executive stimulating peoples’ interest in science, record of excellence in Executive Coaching and Officer, Glasgow Science Centre. engineering and technology. The Science Learning Development Consultancy. He has Programme Centre is a five star attraction and plays a undertaken a wide variety of progressive 6pm Registration pivotal role in Scotland’s science leadership roles throughout his extensive 6.30pm Introduction by David Hoey, Chair, infrastructure. career, leading large business HR teams both IoD Glasgow Committee Previously, Stephen was Chief Executive directly and across complex matrix 6.35pm: Presentation by Dr Stephen Breslin, Officer of Futurelab Education, one of the environments. He draws upon this experience Chief Executive Officer, most highly respected think-tanks and to complement his range of established industry Glasgow Science Centre research labs in the world. In this role, he standard qualifications and aid his passion for 7.15pm Dinner is served transformed the organisation from Learning Development and his desire to move 8.45pm Q & A and thanks by David Hoey Government-funded to revenue-generating individuals, teams and organisations forward. 9.30pm Close while maintaining the think-tank’s reputation As Chief Executive Officer of Glasgow and capacity for delivery of high quality. 34 WWW.IOD.COM To book online visit www.iod.com/events-community

23 31 07 Oct Oct Nov Mastering the Art of Strategic Questioning IoD Scotland / ACCA Workshop Professional Director Series Manager for both events: Avril Gall Ensure job satisfaction The NXD in Scotland The Chair Workshop - build on values Workshop Date: 23rd October Date: 7th November Venue: IoD Scotland, Edinburgh Date: 31st October Venue: IoD Scotland, Edinburgh Time: 6pm-8pm Venue: 200 SVS, Glasgow Time: 9am-5pm CPD: 1.3 hours Time: 9am-5pm Prices: Members: £310 + VAT (early booking rate) Prices: Free of charge Prices: Members: £310 + VAT (early booking rate) Members: £345 + VAT Event manager: Patricia Huth Members: £345 + VAT Non-Members: £395 + VAT Non-Members: £395 + VAT An opportunity to network with colleagues This one-day workshop (9am-5pm) explores from IoD and ACCA. This workshop will This workshop will help improve your current the pivotal role of the Chair. clarify your real values and explore how they performance as an NXD or help prepare you Perhaps the single most important area shape your career choices, why your work is for the time when you may be appointed as an within which a board can improve its satisfying (or not), and why congruence is NXD. effectiveness is how it is chaired. This requires vital. This is all useful knowledge to coach This is for individuals who are currently a two things to happen – the Chair leads the your staff. non-executive director; those seeking board and the understanding by the other The session will be led by Barbara appointment as a non-executive director and directors of the rules of engagement. The Robertson, founder of Diamonds HR, which those organisations planning to appoint a ability to chair any meeting is an important focuses on transforming people in SMEs, non-executive director. Over 470 delegates facet in the development of managers; once multi-nationals, professional firms and third have successfully completed this workshop. appointed to a board there is more than likely sector organisations. Her own values around All delegates will receive extensive workshop to be a requirement to chair board sub- personal transformation are expressed notes and a certificate of attendance. There will committees or lead the board itself at some through headhunting, career counselling, be ample opportunity to share experiences and time in the future. redundancy counselling, executive and life future aspirations. Too often the training in the art of chairing a coaching, and psychometric assessment. It will highlight what an NXD can bring to meeting or leading a board is left to chance or Barbara is a Fellow of the Institute of your board, what inputs to expect and outline learning by observing others. Consulting, a certified management the legal and ethical duties and responsibilities consultant and coach, and a long-term of a NXD. member of the IoD. Workshop tutor The workshop is delivered by Michael Willis, an advisor to a wide range of organisations in a variety of corporate settings in the public, private and charitable sectors. He has wide experience of improving the performance of boards and undertaking independent board evaluations.

26 Oct Talent Development: A Board Responsibility

Date: 26th October it hard to put it into reality. Workshop Tutor Venue: IoD Scotland, Edinburgh This full day (9am-5pm) workshop will open The workshop is delivered by Jonathan Smith, Time: 9am-5pm up the world of talent development and deepen who has an extensive HR career in Shell, in CPD: 8 hours your understanding of what that term national, regional and global roles, including Prices: Members: £310 + VAT (early booking rate) encompasses. You will learn what to expect from expatriate assignments in the Middle East and as Members: £345 + VAT your executives, addressing questions like “what HR Manager for a significant Joint Venture. Non-Members: £395 + VAT should I do first?” and “what does success look In specialist talent roles he was accountable Event manager: Avril Gall like?” with a fit-for-purpose process that is easy for talent management in Shell’s Upstream Oil & Building tomorrow’s leaders is increasingly to implement. Gas businesses across Europe, Russia, and the important. CEOs are likely to list developing And you’ll be able to evaluate your Caspian regions. talent among their key priorities. Yet, while organisation’s plans to get the best from your He has advised SMEs and is a Board member talent development is a familiar term, many find people at every level. of Grampian Credit Union.

To book any event, visit www.iod.com/events-community

WWW.IOD.COM 35 IoD Scotland Events

09 09 Nov Nov Media training for Lunch with Peter Reilly, directors Commercial Director, STV Date: 9th November Date: 9th November Family across STV; STV2; STV Player and stv. Venue: IoD Scotland, Edinburgh Venue: STV Studios, Aberdeen tv. Time: 9am-5pm Time: 12noon - 2.30pm Peter will discuss the role of media CPD: 8 hours CPD: 1.5 hours effectiveness in strategic business leadership Prices: Members: £575 + VAT Prices: Members: £30 and how to get the most return from your (early booking rate) This is a members only event as marketing campaigns. Members: £650 + VAT places are strictly limited to 15 This event will take the format of an Non-Members: £775 + VAT exclusive member only lunch, where Pete will This year, STV is celebrating its 60th birthday. address the group. The event will take place in Event manager: Avril Gall We invite you to join STV’s Commercial STV’s Boardroom where delegates will have Director, Peter Reilly, to understand more the opportunity to network and have a round This one-day workshop (9am-5pm) offers about the evolution of the brand and the STV the table discussion. practical advice and experience on how to gain the best from any media opportunity. Each delegate will take part in a live radio interview followed by an on-camera For more details on any IoD events: television interview based on a specially selected scenario. Event manager: Patricia Huth Event manager: Avril Gall Delegates will also be asked to answer Contact phone: 0131 557 5488 Contact phone: 0131 557 5488 email questions from a print or online journalist. These are then reviewed and Contact email: Contact email: feedback given. [email protected] [email protected]

36 WWW.IOD.COM To book online visit www.iod.com/events-community

IoD Masterclasses These half-day workshops can be taken All sessions: Times run from 9am-1pm alone or in conjunction with Venue: IoD Scotland, Edinburgh CPD: 4 hours five other masterclasses that aim Prices Members: £175 + VAT Non-Members: £195 + VAT to provide practical learning and Event manager: Avril Gall focus on the different behaviours and skills needed to be effective on boards. Of relevance to individuals who are 20 14 currently directors and those about to be Sept Nov appointed, this series is for those serious about their professional development. To book the complete series of six workshops for the price of five, Leading from the Front Leading Innovation please contact director. [email protected] Date: 20th September Date: 14th November A leader requires a strategy and a vision for the ‘Creativity will be the biggest determinant of division, team or company to move forward and company success this century’. So why leave also a focused way to communicate that strategy. creativity to artists? We are all creative! Doing This part of the programme looks at the things differently to gain edge, to gain business leadership skills necessary to make your strategy advantage is in the grasp of all of us. But how to memorable and do-able for others. go about it is the challenge. This workshop This workshop also includes how to be more addresses the following: charismatic and inspirational. • The ability to come up with new ideas to • Establishing major business goals move your business forward • Outlining a strategic vision • Understanding what happens when you have • Researching your clients and competition an ‘aha’ moment so that you can have more of • Avoiding decision making glitches them • Implementing a strategy • Creating a work environment that helps • Establishing a review process. ideas flow • Learning a quick and easy way to solve problems with your team • Twisting, noodling and hatching- the 24 language of the new creatives! Oct Leading exciting meetings that produce doable outcomes. Influencing others Workshop Leader and handling 23 Nov Ros Taylor is a leading UK and international clinical psychologist, challenging people corporate and leadership coach, businesswoman, author, TV and Date: 24th October Making an impact for radio presenter and commentator. Influencing skills are essential for good leadership as the job ceases to be about you and business presentations She travels the world developing the all about those working with you. Learn about leadership potential of employees the latest research which reveals the persuasion Date: 23rd November through her Just Leadership techniques that really work. How to put a presentation together speedily programme. The skills to handle even the most challenging without jeopardising quality. How to be relaxed people will be outlined and practised in this enough to focus on the audience not your beating Ros is a visiting professor at workshop. heart. Strathclyde Business School, • Working out who are your priorities to This workshop will help participants to focusing on leadership, and runs influence present to any size of group and have a her own successful leadership and • The eight skills of influencing rewarding, enjoyable experience. coaching business. • The five-step process for handling a difficult • What makes a good business presentation? person • The nature of body language- the essential • Behavioural analysis using the interpersonal components to make an impressive impact? influence inventory • The magic process for speedily constructing • Practising the skills for success. effective business presentations • An introduction to mind- mapping • How to involve an audience • Relaxation and visualising success.

To book any event, visit www.iod.com/events-community

WWW.IOD.COM 37 The IoD 99ers

Introducing... the IoD’s 99ers... open to all ages

The IoD 99 group was launched (post pilot) in IoD 99. We want to do all we can to support as January 2015 as a community for younger many people as possible who are taking the entrepreneurs – business founders who could plunge and we hope this will enable the IoD 99 look to support one another and to benefit from to do just that. being a member of the IoD. The other entry criteria points will remain the The network was originally launched to same, as point of reference these are: founders of businesses aged 40 or under, with • The applicant must be the founder or the aim of helping reduce the start-up failure co-founder of the business they are joining rate, which was higher among those people who under. founded their own businesses before they were active conversations that happen on the closed • The applicant can not have been a member 40. group on Facebook. of the IoD or IoD 99 within the past two years Since launch the network has grown to over • The applicant’s business must be under five 1,500 members, with last month being our best And in the future ... years old at the time of applying month yet in relation to new joiners, with 140 Following feedback from the community itself, • The applicants business must be turning Business Founders joining the network. as well as from internal stakeholders across the over £3m or less Feedback from members has been really IoD regions and nations, it is clear that there is a The pilot will finish on 31st October 2017 at positive and it has helped change the IoD real opportunity for the IoD 99 to be there to which point we will review results and feedback perception within the early stage start-up support all early stage Founders, regardless of and make a decision as to weather to have the ecosystem. their age. age cap removed completely going forward. The members have created a real community As such we are piloting the complete removal Find out more about the 99-ers at https:// and this can be seen with the huge number of of the age cap for a three-month period for the www.iod.com/membership/iod-99

The next generation of business leaders and entrepreneurs

Embracing the 99-er opportunity is one of Scotland’s brightest start-ups, who gives us a brief outline of his business:

Name: Iain Millar (pictured below right) Company: The Scottish Bee Company Established: January 2017

Elevator Pitch: We use the demand for premium Scottish honey as a lever to address the global problem of pollinator decline. Heather honey from Scotland’s unspoilt moors is a world-class premium food product. Meet the busy By marketing it internationally, we’ll drive reinvestment in the sector and support the growth of Scotland’s honeybee population, bees of which is currently under threat. Scotland’s 99-ers Reason(s) for joining the IoD: To meet interesting people, and access first class professional expertise.

Five-year plan in five words:‘Scottish honey exports outstrip whisky.’ or co-founder of a business, with an Want to know more? annual turnover of less than £3m, established for fewer than five years, IoD99 membership is designed to and cannot have been an IoD member actively support young entrepreneurs in the last two years. aged 18-40, who might not have Find out more about the 99-ers at previously held senior roles in https://www.iod.com/membership/ companies. 99-ers must be the founder iod-99

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