ISSUE 3 | SUMMER 2017 BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM

News and views from the world’s largest retail and leisure destination

Bond Street Business Rates Oxford Street Redevelopment Campaign Consultation Page 4 Page 7 Page 2 A Visionary New West End 500 days to Elizabeth Line Opening

60 million more visits supporting the retailers, hoteliers and businesses in the West End, flowing in and out through the brand-new Elizabeth Line stations, traffic-free and public realm areas freeing up space for them to enjoy their experience, and a vibrant cultural programme keeping this iconic area active into the evening. Imagine also a range of leisure facilities, to complement our world-class retail and lively side streets, encouraging visitors to explore more of this enriching London district. This is New West End Company’s vision for the future of the West End.

ork has begun to transform this vision a reality. “The West End is going the West End in preparation through a fundamental change,” agrees W for the opening of the Elizabeth Jace Tyrrell, Chief Executive, New West Line’s two new stations at Bond Street End Company. “This time next year and Tottenham Court Road in December at Christmas, the Elizabeth Line will 2018. The £15 billion high frequency, high arrive. That means two brand new capacity railway is expected to bring stations and millions more visitors and around 60 million new visits to the West shoppers coming in. We need to grow and End each year from 2020, adding to the accommodate this growth – not just in the current 200 million annual visits. Oxford Street district, but in Bond Street, The opening of the capital’s newest Regent Street and the wider West End.” line brings with it a once-in-a-generation opportunity to modernise, evolve and make Please turn to page 2

Coming together as residents, businesses and stakeholders to build the West End’s future has never been more important.

Cllr Nickie Aiken - Leader, Westminster City Council & Chair - West End Partnership Queen Elizabeth II at the announcement of the Elizabeth Line 2 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 3 WEST END WEST END

and come again. The Oxford Street district Street between 10am and 10pm to improve support the vision. will be well connected to the surrounding air quality and the public realm. We Cllr Nickie Aiken, Leader, Westminster neighbourhoods and be best in class, able recommend building intensification and City Council and Chair of the West End Oxford Street is the nation’s high to compete internationally.” permitting higher buildings, as this will Partnership, says, “Coming together as street and it is vital for the area A Visionary New West End create the commercial space needed for residents, businesses and stakeholders to What needs to be done future growth. build the West End’s future has never been to remain world-class. Traffic-free Our aspiration for the Oxford Street We also encourage developments which more important.” This is echoed by Mike zones across the West End, and district includes recommendations which will help the district keep up with global Brown MVO, Commissioner of Transport (Continued from front page) will transform the area into a world- competition, such as a wider range of for London, who adds, “Oxford Street is particularly on Oxford Street, class retail destination with a fantastic leisure, cultural and civic amenities and so important – not just for London, but for would make a huge difference ew West End Company launched more exciting retail, entertainment and public realm for visitors, residents and the growth of the evening economy. the whole UK economy. It therefore really to the area and improve the this aspiration at The London Real leisure experience, and online retail businesses. All of this is achievable if we work should be the showpiece of London.” Estate Forum (LREF) in June this is booming. If the West End is to stand experience of workers, visitors N “Oxford Street is the nation’s high street together. And as Craig McWilliam, Chief With our recommendations in place, the year. Over the past two years, together out from the competition, change is and it is vital for the area to remain world- Executive Officer of Grosvenor Great significant increase in shopper and visitor and residents alike. This with Publica, Volterra, Gerald Eve and our non-negotiable. It needs to develop class. Traffic-free zones across the West Britain & Ireland says, “Oxford Street has numbers could create a renaissance for summer marks 500 days until member businesses, we have worked on so it can offer a distinctive experience End, and particularly on Oxford Street, many different owners and many different the whole area and secure its position as a a study that illustrates our transformative that is more than just shopping. would make a huge difference to the area stakeholders. And what New West End world-class shopping, entertainment and the Elizabeth Line arrives in vision which, if delivered with partners will Speaking from experience overseeing and improve the experience of workers, Company does is bring everybody together commercial destination. the West End. We believe a secure a successful future for the Oxford the regeneration of Regent Street, James visitors and residents alike. around a single compelling vision for the consensus on traffic reduction Street district. The study suggests 25 Cooksey, Director of Central London This summer marks 500 days until the Oxford Street district, so that we can all You can see our Business Study at principles for action including encouraging at The Crown Estate says, “my vision Elizabeth Line arrives in the West End. We work together towards that single goal.” www.oxfordstreetdistrict.com needs to be reached before the a greater variety of uses, creating is that Oxford Street should live up to believe a consensus on traffic reduction 2018 launch date in order to evening activity, giving greater priority to expectations. We should have some of the The time is now needs to be reached before the 2018 establish a truly world-class pedestrians, making better use of public best architecture in the world and fantastic launch date in order to establish a truly We are a key delivery partner for a New spaces and protecting the identities retail – all complemented by public realm world-class experience for the extra influx West End and this aspiration is designed experience for the extra influx of the surrounding neighbourhoods of the very best quality.” of visitors the new line will bring.” Jace to benefit local businesses, employees, of visitors the new line will bring. such as Mayfair, Soho and Fitzrovia. Two of the main challenges to focus on Tyrrell says. residents and visitors. The upcoming It was this that informed our are: economic growth for the area and the Our response to the consultation changes mean we must act now to develop recommendations and response to the wellbeing of its visitors and residents. proposes traffic-free blocks of Oxford the area, and inspire stakeholders to formal consultation on the future of Oxford We need to ensure that the West End is Street district, which was launched by prepared for this substantial increase in Westminster City Council and Transport visitor numbers with better public realm, for London in April. Following this less traffic, cleaner streets, a better mix consultation on broad principles, which of uses and more places for food and drink. closed on 18 June, Westminster City Tackling these challenges head-on will Our response to the Oxford Council and Transport for London are transform the West End into a diverse expected to announce their preferred district boasting a wealth of retail, option in November at the start of cultural and leisure activities. It will Street district consultation a second, more detailed round of secure economic growth for the area and consultation. help it stay ahead of international retail New West End Company submitted a formal response to Westminster We are now working tirelessly to trends. All this means the West End will City Council and Transport for London’s Oxford Street District Vision ensure that our view – and those of our be brilliantly poised to make the most of Consultation on behalf of our 600 members from 25 West End streets. 600 members across Bond Street, Oxford the opening of London’s newest transport This is a summary of our response. Street and Regent Street – are a key part of solution. this essential planning process. Lucy Musgrave, Director of Publica, An ambitious long term aspiration for the Oxford Street district which: is a strong advocate of the diversification • ensures that this transformation addresses all current challenges facing An essential evolution of t he district: “It’s all about commerce, The Oxford Street district will be a place for everyone, meeting the needs of all who come the district including placemaking, employment and economic growth Retail destinations and shopping malls retail, evening activities and cultural here to live, work, invest and visit, thanks to a carefully-balanced mix of uses and activities. alongside transportation all over the world are offering an ever activities – this will inspire people to come From ‘A Future for the Oxford Street District’ © Publica 2017, all rights reserved. Measures to address the wellbeing challenges of the district by: • reducing significantly the number of vehicles in the West End, particularly buses, by reducing routes rather than redirecting them locally • improving air quality by removing the worst polluting vehicles and establishing the Ultra-Low Emissions Zone • creating traffic-free blocks on Oxford Street, between the hours of 10am and 10pm, whilst retaining the north-south routes • removing street clutter and creating a high-quality public realm

Measures to address the growth-limiting challenges of the district by: • promoting greater intensification of use by continuing the current mixed- use policy, relaxing restrictions on the height of developments and enabling increased commercial space to meet job growth targets • encouraging a broader range of uses including leisure, culture and civic amenities • expanding the boundaries of the International Shopping Centre and West End Special Retail Policy Area into surrounding streets • promoting the evening economy • developing and promoting a cultural strategy • preparing planning and design guidance that will help deliver the long-term vision

Activity in the district will continue throughout the evening, providing new opportunities for You can see our full response at www.newwestend.com Health and wellbeing will be prioritised in the new Oxford Street district, and people will be able to walk and cycle safely through its streets. Every effort will be made to ensure all parts of the district entertainment, culture and productivity and expanding the appeal of Oxford Street. From ‘A can be reached by those with limited mobility. From ‘A Future for the Oxford Street District’ © Publica 2017, all rights reserved. Future for the Oxford Street District’ © Publica 20 17, all rights reserved. 4 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 5 STREETVIEW STREETVIEW Breaking Ground on Bond Street Bird Street: The World’s First

A major £10 million transformation of Bond Street began at the end of April in one of the most ambitious and exciting developments in the area for more than 30 years. Smart Street

hampioned by New West End “Bond Street is globally recognised Sir Winston Churchill and Franklin D A future vision of our high street was unveiled in Company in partnership with for being an exceptional, world-class Roosevelt between Old and New Bond London this June to provide shoppers and businesses C Transport for London and retail street and this exciting Street, will be restored and will include a London is open to Westminster City Council and together transformation will ensure it continues new cigar for Churchill! The statue itself alike a glimpse of the world’s first smart street. Bird with the support of businesses on Bond to compete head-to-head with the most was unveiled in 1995 by the Bond Street visitors from around Street, this transformative redevelopment lucrative international locations.” Association to mark 50 years of peace. Street combines next-generation technology from is scheduled to last 18 months and forms Jace Tyrrell, Chief Executive, New West New West End Company will be at the the world and this around the globe for a sustainable, innovative ‘smart’ part of the multi-million private and public End Company, described Bond Street as forefront of these exciting developments to project will make sector investment programme across “unequivocally the centre of global luxury, ensure pedestrians and businesses alike shopping experience. the wider West End in anticipation of the home to the world’s most revered luxury benefit from the improvements up and the area even more arrival of the Elizabeth Line. brands, jewellers and art galleries where down the Bond Street area. With plans for The official groundbreaking of the spend exceeds over £1 billion annually.” the area between Burlington Gardens and attractive and ew West End Company, supported independent fashion and lifestyle brands scheme took place at the end of April This multi-million-pound improvement Bruton Street to also undergo a similar accessible to the by Transport for London and the and fresh, filtered air on a specially and was attended by Cllr Nickie Aiken, is designed to improve the Bond Street transformation in the next phase, these N Westminster City Council backed by designed air pollutant-busting bench. Leader of Westminster City Council and experience for pedestrians, while still significant improvements will ensure Bond millions who come Marylebone Low Emission Neighbourhood Nestled in the heart of the West End’s Chair of the West End Partnership joined allowing traffic on the road itself by Street retains its status as the home of delivered the first ever truly smart street shopping district, Bird Street itself has by Jules Pipe, London Deputy Mayor for widening footpaths and replacing London luxury for generations to come. here each year. in the heart of London’s West End, in often been overlooked and underused Planning, Regeneration and Skills, and paving with York stone and green and To follow the transformation project a pilot scheme designed to showcase in favour of the larger roads in the area. Mark Fenwick, Founding Board Member of white granite. with site-specific updates on the technological advances in the industry. New West End Company’s commitment New West End Company and an Executive One of Bond Street’s most famous programme please contact: Pavegen technology generates to showcasing the equally charming side Director of Fenwick Ltd. landmarks will also benefit under the new [email protected] electricity as pedestrians walk across streets in the West End allowed for a Speaking at the groundbreaking improvement plans. The ‘Allies’ sculpture, it, turning on power in the nearby street complete transformation which was well ceremony, Cllr Aiken commented, which celebrates the relationship between lamps, while data capture records the received by shoppers and businesses. number of people shopping at any one time. The initiative was supported by Speaking on the launch of Bird Street, Jace Transport for London’s Future Streets Tyrrell, Chief Executive, New West End incubator scheme, and Alex Williams, Company said this was an opportunity for Director of City Planning at Transport the West End to develop and grow. “We for London commended the project: have to embrace a very different type of “It’s great to see the innovative ‘smart- customer from that of 20 years ago. We street’ scheme delivered on Bird Street, need to look at what’s going to position the the concepts and ideas of which could West End in the best way for the next 20 easily be adapted across London. I hope years. So we thought, what can we do with we can see further examples of this some of our streets to really innovate?” innovative 21st century thinking in the Bird Street is now a global hub: a place future as we work to transform Oxford where the best sustainable features of Street and the surrounding area to make other cities have been brought together. it a world-class public space for all.” Installations on the street include a For more information on the pilot, range of pioneering pop-ups offering please visit: www.birdstldn.com Shoppers experience Pavegen technology and clean air bench

Funders and Partners from Left to Right: Tom Meggle, Managing Director UK, Ireland & South Africa – Louis Vuitton, Charles Saumarez-Smith, Secretary and Chief Executive – Royal Academy of Arts, David Shaw OBE, Chairman – The Pollen Estate, Sue West, Retail Operations Director – Selfridges, Tony Devenish, Planning Committee – Greater London Authority, Cllr Robert Davis MBE DL, Deputy Left to Right: Peter Jeun Ho Tsang - The Dandy Lab, Alexander Nicholson - Four Public Affairs, Leader & Cabinet Member for Business, Culture and Heritage - Westminster City Council, Jules Pipe, Deputy Mayor for Planning, Regeneration & Skills - Greater London Authority, Cllr Nickie Aiken, Cllr Heather Acton - Westminster City Council, Stephen Taylor - Redshift, Paul Neville - Leader, Council - Westminster City Council, Craig McWilliam, Chief Executive Officer - Grosvenor Britain & Ireland, Mark Fenwick, Executive Director - Fenwick, Sir Peter Rogers, Chairman – New Marylebone Association, Annie Walker - Regent Street Association, Jace Tyrrell - New West West End Company, Paul Dimond CMG, Chairman - Bond Street Management Group, Jace Tyrrell, Chief Executive – New West End Company, Hugo Pickford, Analyst – Oxford Properties, Lucy Musgrave, Cllr Robert Davis MBE DL, Deputy Leader and Cabinet Member for Business, Culture and Heritage, End Company, Steve Mann - John Lewis, Craig McWilliam - Grosvenor, Cllr Karen Scarborough Director - Publica Westminster City Council enjoying the clean air bench - Westminster City Council 6 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 7 CAMPAIGNS CAMPAIGNS New West End Company Saves West End A Breath of Fresh Air Businesses £10m in Business Rates

The current state of air quality in certain parts of the UK Business rates are outdated, usiness rates are outdated, unfit for reflected the relatively strong growth over three years. Ministers also agreed is a major issue affecting health, the environment and, unfit for purpose and need purpose and need to be replaced as in London property prices compared to two other changes - introducing a B the main way in which businesses with the rest of England. London was new £300 million relief fund aimed at in some cases, business. Sustainability and the damaging to be replaced as the main contribute to local government funding. the only English region that saw an large businesses and committing to That’s the strong message from New West average rise in rates, with rate falls two separate reviews of the system. impact of pollution are major issues which continue way in which businesses End Company Chairman Sir Peter Rogers everywhere else. The West End has seen Westminster has been awarded as he leads the campaign for reform. an average increase of 80% with some £19.9 million over four years from this to grow in prominence and barely a day goes by that a contribute to local Sir Peter argues that taxes should Bond Street stores hit with up to 120%. national relief fund and New West End new report, finding or revelation is not written up in government funding. be fair, progressive and based on Ultimately the Government’s proposed Company is working to ensure that West ability to pay. Business rates fail on transitional relief scheme, which End businesses receive their fair share. the nation’s media. In fact, at the time of writing the That’s the strong message all three criteria. Moreover, they do was meant to ease in the changes, However, Sir Peter is convinced that not provide the level of funding that did little to help large businesses. the whole system needs changing so Government had just announced a ban on sales of new from New West End local government needs to meet the New West End Company spearheaded a that London is not hit so hard again petrol and diesel cars and vans from 2040 and BMW had Company Chairman Sir increasing demand for public services. campaign combining London government in the future. The next stage of his Since business rates are based on — including the Mayor, the 33 London campaign calls for a long term review just announced the production of fully electric Mini cars Peter Rogers as he leads the notional rental values for commercial boroughs and London MPs — with every of all business taxes to assess how property, London is always badly hit when major London business organisation appropriate they are for the fast- here in the UK. campaign for reform. a national revaluation is undertaken. and 34 London BIDs representing over changing, digital dependent 21st century. The previous revaluation took place in 16,000 businesses throughout the capital. To find out more about rate relief please owhere is the issue more pressing Forums and our business members. spring 2008, before the banking crisis Together we persuaded the Government contact: than in London, and specifically While a key element of improving air hit UK property values. The next, in to improve the transitional relief scheme, [email protected] N the West End. Pollution rates on quality is down to a wholescale reduction 2015 and implemented in April 2017, saving West End businesses £10 million Oxford Street are three times higher in traffic (a vital pillar of our visionary than the EU legal limit; while not the Business Study for the future of the worst in London, certainly a key ‘hot Oxford Street district – see front page spot’ that needs to be tackled. story) and we are encouraged that the However, a new, cleaner West End is Mayor accepts our argument that West Improving air quality is a priority for New West End Company not a distant aspiration, but a real and End traffic should be reduced rather deliverable goal within a few years — than redirected, there are also more according to Jace Tyrrell, Chief Executive, immediate plans being rolled out. New West End Company. This was the Mr Tyrrell announced that we are now key take-out from this year’s West End working in collaboration with The Baker Air Summit, organised by New West Street Quarter, Heart of London Business End Company to highlight the very real Alliance and Marble Arch London to impact bad air quality is having on our implement air strategy programmes that district and the measures being taken to incorporate a number of deliverables. provide what he called “a new pollution- Reducing the number of personal items free future that we can all be proud of.” ordered by people online to be delivered The event followed one year on from to their workplace, working with the New West End Company’s launch of Mayor to encourage the use of low the UK’s first business led Air Quality emission vehicles and cycling among Strategy which provided practical visitors and employees, promoting low initiatives to complement moves taken emission building design and construction by the Mayor and Westminster City practice, and encouraging our members Council to tackle air pollution. not to waste energy by keeping their The strategy is already having tangible doors open are all elements that we will success particularly in the reduction be working on together to improve our of service vehicles. The Crown Estate air quality in the immediate future. already operated a service on Regent Street and — over the past year — New West End Company has rolled out a similar service on Bond Street, where rubbish collection service vehicle numbers have shrunk by 90%. In addition, the £10 million public a new pollution-free realm improvement project already underway on Bond Street will result in future that we can all less traffic and more room for pedestrians. be proud of. However, these successes are just part of the strategy still to be done, working with neighbouring Business Improvement District (BIDs), the Neighbourhood Initial ideas developed on behalf of New West End Company for streets connecting to Oxford Sir Peter Rogers, Chairman, New West End Company Street from Hanover Square, by Publica. ©Publica 2017 8 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 9 CAMPAIGNS CAMPAIGNS Our Campaign Results in Record Highs of Chinese Visitors

With the Chinese now the world’s most valuable tourists, spending billions of pounds globally in shops, restaurants and hotels, New West End Company is tracking record visitor numbers following the success of our Chinese visa campaign.

s concerns mounted that the the robustness of the UK visa system. a Schengen visa in order to include Since this, New West End West End was failing to attract Most Chinese visitors undertake a the UK on a multi-country tour. Company has continued to work with A as many Chinese visitors as multi-country tour when visiting Europe. This included shared application the British Embassy in Beijing to our continental counterparts, New The majority of countries visited fall under forms, a pilot project to share Visa deliver West End store promotional West End Company launched a major the Schengen Agreement and so do not Application Centres and the introduction materials with every visa issued, to initiative in response. In partnership with necessitate immigration control at their of longer duration visas — up from six encourage even greater spending in Global Blue, Walpole, London First and common borders. As a nation outside of months to two years, with a government London’s premier retail district. McArthurGlen, the first UK China Visa the Schengen area, any visitors must seek commitment to ten year visas as standard. Our campaign continues to grow from Alliance (UKCVA) was formed to represent an additional visa specifically for the UK. At the end of 2012, when the Alliance strength to strength and we remain the interests of British businesses across In a special report launched by the was formed, the UK issued just 210,000 committed to ensuring more Chinese both the retail and tourism sectors. Home Secretary in 2013, our campaign visitor visas in China, lagging well visitors are welcomed to the West End. In International flags on Regent Street The Alliance is currently chaired proposed a series of improvements behind France, Italy and Germany. In addition to visits to Beijing and delegations by Brian Bickell, CEO of Shaftesbury to the visa application system, based 2016, for the first time, growth in UK from China, the UKCVA continues to work Plc and an Associate Member of on extensive research in the UK and visitor visas issued in China outstripped with both the Home Office and VisitBritain New West End Company. China. The Government adopted our growth in Schengen visas and the to build on this successful partnership The aim of the UKCVA has been to key recommendations to create a one UK overtook Germany and Italy. and remains active in exploring new look at practical ways of achieving stop shop opportunity which would With over 480,000 UK visitor visas initiatives to boost further the economies New West End Company significant improvements in Chinese visitor remove the need for Chinese visitors issued in 2016, the UK is now just of both the West End and the UK. numbers to the UK in a way that retains to apply separately for both a UK and behind France and catching up fast. Initiatives Boost International • The average non-EU visitor to the UK spent £1207 in 2016 • The average Chinese visitor spends £1412 Tourism Spend in the UK • In 2015 the UK issued 480,000 visitor visas in China The recent boom in o capitalise on the growing number counterparts, to find ways in which our the £1 million spend barrier in 2016 of international visitors, New cities as two of Europe’s top tourist following world-wide promotion at spending, especially Source: Global Blue and Office for National Statistics T West End Company has devised a destinations can work together to trade fairs and international media. since the change in package of initiatives and partnerships generate even greater tourist numbers. Meanwhile, the Destination West designed to encourage greater visitor Following the recent success of our End programme partnered with the Sterling following last numbers as well as shopper spend. unique partnership with the Government’s tourism and travel trade to create and In 2016, for the first time, growth in UK visitor year’s Brexit result, In partnership with the Mayor, UK Visa and Immigration team on Chinese promote a new range of experience our “London is Open” campaign visas, there are further plans to extend combinations aimed at the mid-market visas in China outstripped growth in Schengen once more shows the has been warmly welcomed by both this successful campaign to target high traveller. The three initial themes: Londoners and tourists alike, and for net worth visitors from Indonesia. Chocolatiering & Perfumery, Best of visas and the UK overtook Germany and Italy. true spending power, many has come to represent the very British and Mini London, all proved hugely best of what our city has to offer. Tourism packages proving popular popular and offered shoppers an original and importance, of New West End Company’s tourist packages way to enjoy their time in London. international tourism A truly global city are proving increasingly popular with many Looking ahead, New West End Recently New West End Company has foreign visitors, as they provide a tailored Company is continuing to create and offer to the West End. been engaging with our continental and unique shopping experience right bespoke packages to ensure the West End neighbours. Chief Executive Jace Tyrrell in the heart of the West End. remains the number one global shopping and Paul Lorraine, President, Regent By Appointment, our bespoke service destination for high net worth visitors. Street Association accompanied the providing curated experiences across Mayor of London to meet their Parisian the London Luxury Quarter, broke Bond Street shoppers 10 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 11 CAMPAIGNS CAMPAIGNS A West End Welcome

The West End Partnership has launched its first ever tourism campaign to raise the profile of the West End and support visits from International and European markets, in order to capitalise on the favourable exchange rate and reinforce the message that #Londonisopen during the peak summer tourism season.

his campaign is led by New West dining, entertainment and culture, as well End Company and supported by as key tourist information such as how T Heart of London Business Alliance, best to get around and where to stay. Shaftesbury Estates, The Crown Estate The West End’s most famous streets and Regent Street Association. As part of have also been adorned with over 370 the campaign, a dedicated visitor hub for campaign flags for shoppers and visitors Left to Right: Ros Morgan - Heart of London Business Alliance, Cllr Nickie Aiken - Westminster the West End has been created on Visit alike to enjoy, photograph and share City Council and West End Partnership, Karen Baines - Shaftesbury, Sadiq Khan - Mayor of London, London’s website which promotes the very during their stay. Alison Nimmo CBE - The Crown Estate, Jace Tyrrell - New West End Company, Annie Walker - best things to do and see for shopping, Regent Street Association

Local Staff for Local Business New West End Company at a team charity away day, supporting Peabody Trust, December 2016

New West End Company’s involvement in the Recruit Playing an Active Role West End project has helped some of Westminster’s most disadvantaged people into work since the programme launched in 2009. Since then the project has expanded to become ‘Recruit London’ and its success is widely in our Local Community acknowledged in terms of both job numbers and industry recognition. As well as being the t New West End Company we remain programme which will secure the district and better maintained streets. heart of London’s retail committed to the local community district’s position as the world’s best New West End Company is supporting he City of Westminster is home to career ladder and provide vital support to A and to ensuring that the district is outdoor shopping and leisure area. the West End Partnership’s bid to the some of the UK’s wealthiest residents the thriving businesses of the West End. and leisure industry, not only improved for businesses and for It is hoped that New West End Government for a multi-million pound T as well as some of the most deprived. Recruit London also provides support in employees, but visitors and residents too. Company’s recently published Business funding package to deliver these To help Westminster jobseekers and young the form of tailored training, CV workshops the West End is not just a In addition to representing business Study on the future of the Oxford Street improvements. people access job opportunities with West and interview coaching to ensure in the retail heart of the West End, we district will build on the vision of the area www.westendpartnership.london End businesses and support occupiers candidates are prepared for the world of mix of retail, entertainment work closely with the wider community which is shared with the aspirations of with recruitment, The Crown Estate, in work. To date, local Westminster residents and hospitality but also a towards the common goal of delivering the West End Partnership. The West End Neighbourhood Forums partnership with Westminster City Council have been placed in roles at some of the a new West End: playing an active role Partnership’s vision is for the Oxford Street Neighbourhood Forums are a new way of and Cross River Partnership, established UK’s biggest household names including home to many. in several partnerships and initiatives district to be transformed from a single letting local communities have a say in an innovative employment and training Selfridges, Hamleys, Primark and Boots. designed to improve the local area for all. shopping street into a vibrant centre for how local planning policy is implemented programme. For more information on Recruit West civic life, culture and commerce with the in their particular area. New West End Since its launch the project has End please contact: West End Partnership world’s best retail district at its heart. Company is represented on four local produced more than 1500 jobs for local [email protected] We are an active member of the West Throughout the wider West End, the Neighbourhood Forums, working with residents, including 280 in the last End Partnership which brings together Partnership is promoting initiatives which local residents and businesses in Soho, financial year, thanks to the expertise of Westminster City Council, Camden will add to the attraction of our district Mayfair, Fitzrovia West and Marylebone to a recruitment expert and the support of Council, Transport for London, the for visitors, employees and residents. understand local needs and ensure that all other partners. Mayor of London, businesses, residents These include local employment future developments create a better West The partnership between all those and others to plan for and deliver projects, the creation of more oasis End for both business and residents alike. involved has provided an invaluable long-term growth and prosperity. spaces focused on pedestrians rather resource for youngsters to get on the Together we are all working to than traffic, free WiFi combined with high quality broadband throughout the Recruit West End project deliver an ambitious transformation 12 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 13 DISCOVERING OUR WEST END DISCOVERING OUR WEST END Regent Street Has Something for Everyone

Throughout the year Regent Street has continually offered an outstanding retail experience to shoppers and visitors. In addition to the much-celebrated traffic-free events throughout the year, which prove continually popular, Londoners of all ages are offered a host of activities right in the heart of the West End. Artist impression of Rathbone Square, by Great Portland Estates

ew West End Company, as a strategic and funding partner to the Regent Street Association, has always remained committed to Discovering St Giles N ensuring Regent Street delivers not only a seamless shopping Summer Celebration at experience but also memorable moments for visitors right in the heart of an iconic London setting. A once little-known area of London on the edges of Covent Garden, Bloomsbury, Oxford Street and Tottenham Court Summer Streets Sundays: July St Christopher’s Place In support of the Mayor’s Clean Air Strategy and celebrating culture, food Road, the St Giles quarter is set for regeneration to become and drink, wellness and style, Summer Streets on Regent Street is a ‘lifestyle festival’ in the heart of the capital. Held on the first four Sundays one of London’s newest and key gateways with the arrival This August, New West End Company in July, these traffic-free days promote sustainability projects, improved of the Elizabeth Line in 2018. supported a three-day celebration of summer air quality and greener, safer spaces through a programme of street activities and musical entertainment. New for 2017 was the food quarter, dining at St Christopher’s Place as part of a where restaurants joined forces to serve a mouthwatering selection of ew West End Company has been stores. A key catalyst for this was the international street food — al fresco. Surveys are now being undertaken supporting the transformation 149,000 square feet Primark which opened plan to satisfy our visitors’ ever-growing measuring business performance, visitor and local resident feedback and N of this much overlooked part that year. Other brands now in the vicinity hunger for micro food festivals. improvements to air quality in order to review and plan for future events. of town, with over £2billion worth of include Next, New Look and Zara. investment going directly into the quarter. Recently St Giles has become a draw Regent Street Stylists: Summer 2017 This much needed boost looks set to for media and technology firms, who he piazza served up the hottest culinary fashions trends, Regent Street has also had an influx of fashion conscious shoppers establish St Giles as a hub of commercial, have taken over 800,000 square feet of including some of the world’s rarest ingredients. Working with following the three-month installation of the Regent Street Stylists. These cultural and lifestyle developments. expansion space since 2000, making T New West End Company, St Christopher’s Place is also developing stylists will be on hand to help visitors with all their styling needs via one- Since 2012 the retail sector has been them by far the top office occupier. its first ever destination guide, highlighting its diverse and authentic on-one, tailored appointments. Having launched in mid-June, the Regent investing in St Giles quarter with more Many more are set to follow suit, and offering to consumers and potential investors — and a new-look Street Stylists will be sharing their fashion tips all summer, through to than 400,000 square feet of new lettings. there are further plans for residential suite of digital channels as part of its slick new online identity. September. To find out more, book an appointment or subscribe to style This has delivered an influx of new brands accommodation which will all boost Summer Streets - Visitors enjoy live performances in the sunshine updates, please go to: www.regentstreetonline.com/regent-street-stylists to the area, including twelve flagship the economic future of the West End.

NFL on Regent Street: Saturday 30 September Regent Street kick starts the 2017 NFL international series in London Winter Calendar Dates by transforming itself into an All-American Football Zone, featuring interactive games, entertainment, cheerleaders and appearances by NFL Watch out for details of winter traffic-free events on Regent Street stars. The NFL is the leading sports brand in the USA with a fan base of 160 million people. Since 2007, the league has boosted its international The Regent Street Motor Show: Saturday 4 November growth by playing regular-season games in London: www.nfl.com/international The Switch on of the Christmas Lights: Thursday 16 November All the events and activities are coordinated by The Regent Street Association, a not for profit organisation, which represents the interests Hamleys Christmas Toy Parade: Sunday 19 November of the retailers, restaurants, offices and other businesses in the area and supported by New West End Company and The Crown Estate. Festival of Light, Lumiere London: Thursday 18 – Sunday 21 January For more information please go to: www.regentstreetlocal.info — and to find out about membership opportunities please contact: [email protected]

Artist impression of Tottenham Court Road station Summer at St Christopher’s Place 14 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 15 INSIGHTS INSIGHTS

Retail Sales Index, which showed that on retail if the US dollar continues to strong in Q1 of this year, has begun to show infrastructure due to arrive in just retail purchases in April were up by lose value. American shoppers were signs of weakening as we enter Q3. This hundreds of days, now is the time to 2.3% compared with March 2017, and second for non-EU spend in store this is the greatest risk the West End faces for ensure stores are ready for an influx of 7.1% compared with April 2016. summer and represented 7% of total continued growth. The latest results from 60 million extra visits by 2020. Retailers While spend in the West End saw non-EU sales in June, so this price GfK’s Consumer Confidence Index show are already beginning to invest in their State of the West End strong growth, the same could not be conscious shopper segment is one to that overall shopper sentiment dropped stores to ensure they can provide the said for national retail sales. April and watch closely in coming months. two points in July, following a five-point best possible service to these additional June saw national retail sales shrink, Terrorism does not appear to have dip in June. While consumer confidence domestic and international shoppers despite suggestions that the weak pound had an immediate impact on inbound is still higher than it has been in previous including a £300 million revamp of created a ‘staycation’ effect that buoyed arrivals to the capital. While inbound years, a continued bearish trend in August Selfridges. New West End Company spend over this period. While a small bookings dropped by 8.3% in the two weeks could be the sign of a wider structural are doing their part to ensure that the decrease in July spend (-0.8% according following the London Bridge attack, they downturn. The Bank of England has public realm is ready for this influx of - A Snapshot of ‘17 to figures released by Visa) isn’t a are still up by 14% on the previous year, downgraded its growth forecast this year visitors through schemes such as the cause for concern, there are signs that according to travel analysts ForwardKeys. and next amid continued uncertainty due £10 million Bond Street transformation consumer confidence is on a negative New West End Company has supported to geopolitical events such as Brexit and project and the Oxford Street District By Kyle Monk, Head of Insight trajectory for the remainder of the year. tourism bodies across London in their the deterioration of Anglo-American trade improvements, both of which are due for ‘London is Open’ campaign to help mitigate relationships. Stagnant wage growth was completion ahead of Crossrail’s launch. The road ahead of every pound spent in Mayfair in 2016 of Sterling following the Brexit vote Consumer confidence the impact of these events. However, the main cause for the downgrade, and The first half of 2017 But what lies ahead for the London’s reputation as a ‘safe’ destination they see a weaker outlook for household was from outside of the EU, and we expect has been a benefit for tourism, it Despite many of the headlines, consumer has been a positive one this share to only have increased in 2017. has also led to higher prices. remainder of 2017 and into 2018? is still under threat. The Saudi government spend than other sectors of the economy. Source: Premier Tax free Global Blue confidence reached a ten year peak in Currency will remain a strong driver has issued a travel warning in August But there are some opportunities and Birtish Chamber of Commerce Tourist numbers are more than double Fifty-four per cent of businesses, Q1 2017, as measured by the British for the West End, with that of the previous year, and Middle as surveyed by the British Chambers for West End sales growth, particularly for after one of their citizens was recently on the horizon. There will be several Population Survey. While the snap Eastern Asia and other BRIC nationalities. wounded in an acid-attack mugging. flagship store openings across the West considerable sales growth Eastern spend is up by more than a fifth. of Commerce, have stated that they election slightly dampened spending Year to date (January-June) spend by will increase the prices of their goods Inbound arrivals to London from the While we haven’t seen any impact due End in Q3 & Q4, including Reserved appetites, the British public still Americas are predicted to rise by 21% to these events in June or July, there on Oxford Street and Arket, Asics driven by tourist spend. non-EU shoppers is up 39% on 2016. and services in the next 12 months, reported a 12 point rise on the index. However, an interesting new meaning we all need to do more to between July and October. Flights from is a real risk that these will negatively and Weekday on Regent Street. While many might assume Equally, this tracks closely with figures North and South America represent impact tourism in Q4 of this year. And let’s not forget the arrival of development was a downward trend continue to attract more shoppers. from the Office for National Statistics this is a cause for optimism, in spend from Middle Eastern tourists 51% of inbound arrivals to London, and Turning back to our own shores, the Elizabeth Line which is a longer over the Eid and End of Ramadan there is a real risk of a major impact domestic consumer confidence, while term opportunity. With this brand new other factors including period. According to flight data supplier ForwardKeys, arrivals from the Middle rising structural costs for East will be down 20% in the period July retailers, stagnant wage through October 2017. This will have the most significant effect on luxury brands, West End Consumer Mix Currency Impacts Trade growth and concerns which was evidenced in June. In an already International V Domestic Strong link between sales and currency fluctuation weak month for trade, Bond Street sales on the future of tourism declined by 9.9% and luxury sales across to the capital need to be the West End were down by 12%. Fortunately, this has been balanced considered. out by Chinese visitors. Chinese tourists spent more than any other nationality, ew West End Company draws at 18% of total, with their spend in store on multiple data sources doubling year-on-year in both April and N to investigate the risks and May. This will have been driven partly by opportunities present for many West End the weaker pound, but also partly by more businesses. Through a series of regular favourable legislation, helped by New West reports, webinars and events New West End Company’s visa campaign (see page End Company helps members make 9). This campaign is continuing: we are sense of the trends they are seeing in now calling for Chinese visas for the UK store, and provides local, national and to be equal to those for the US, allowing international benchmarks to gauge the multiple entries over a ten year period. health of London’s retail heartland. Here, Kyle Monk, New West End Increasing retailer costs Company’s Head of Insight, explores This improving tourist spend is a some of the key trends of 2017 and makes positive consequence of a weak pound, some predictions for the near future. however negative consequences include Tracking tourist spend rising costs - a fixture of 2017 so far. Changes in cost of occupation, and Data capturing the tourist activity has more specifically business rates, have been particularly important given been a hot topic this year, but these are the growing share of spend that this just one aspect of rising structural costs consumer segment represents. faced by many in the sector. According Of London’s estimated 200 million to aggregated data from the Value Office visitors each year, around 41% are tourists Agency, the average change in the cost who spend up to £3.5 billion annually. Of of occupation in London is set to rise the streets that make up the West End, by 76%. The West End will be one of the Bond Street has the highest exposure to hardest hit, but other locations seeing international shoppers. Forty-eight per significant rates increases across the UK cent of turnover there is generated by are Bicester Village, Westfield London, consumers travelling from outside the Knightsbridge and Covent Garden. EU. This makes the capital’s retailers Higher import costs also pose a particularly sensitive to fluctuations in problem. Whilst the weaker position currency and international activity. 58p 16 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 17 EVENTS MEMBERS’ UPDATE

MAPIC: Where Making our West End a cleaner, safer place

Investment Meets The West End needs to be In response to this, New West End With the opening of the Elizabeth Company works with Government, Company is working with Westminster Line in 2018, New West End Company Mayor and Westminster City Council to clean, safe and welcoming. City Council and the police to improve is seeking a detailed and funded protect the West End’s global reputation standards throughout the district. management plan, not just for the as a safe and secure destination. Despite many successes, Jace Tyrrell, Chief Executive and Paul transformed Oxford Street but throughout This year, in partnership with Heart World Class Retail New West End Company Trumper, Head of Place Management, the wider district to improve the quality of London Business Alliance and the recently toured the district with Cllr of street maintenance and security. Metropolitan Police, New West End New West End Company was a key player last November understands that the Antonia Cox, Cabinet Member for Company hosted security advisory calls Public Protection, to show the need Raising security in the West End and meetings which were attended by at MAPIC, the leading event to showcase and discover district still falls short of the for better security management and New West End Company works with over 300 business representatives, and high standards businesses continue to discuss policing operations businesses and the security forces to hundreds of members were trained in the best of the international retail property market. It with the borough commander. keep the district resilient against terror counter terrorism awareness and counter took place at the Palais des Festivals in Cannes, and and visitors both expect A new pilot project launching this year threats and work together to help prevent terrorism testing and exercising through will see more enforcement officers in the attacks. As the key communications Project Griffin and Project Argus. was attended by more than 8,000 participants from and deserve. West End to tackle anti-social behavior, hub between businesses and the police For more information please contact: 78 countries. begging, busking and rough sleeping. if an event takes place, New West End [email protected]

nder the tagline, ‘London’s West New West End Company is an effective End: Where Investment Meets champion and influencer of policies to U World Class Retail’, New West deliver economic growth, Jace Tyrell, End Company hosted seminars and Chief Executive, New West End Company, panels at a bespoke site where topics met industry media and influencers to The New West End Company website for discussion included London luxury, discuss the value and opportunities that Summer has been given a summer makeover investing in the West End, lessons the West End offers for business, retail from the ‘world’s high street’ and and tourism supported by members from to improve its use as a resource for uniting beneath a global destination. The Crown Estate, Meyer Bergman, Thor Left to Right: Eric Eastman - CBRE, Laura Saunter - WGSN, Peter Mace - Cushman & Wakefield, all our members. As we continue to demonstrate how Equities, John Lewis and Superdry. Anthony Selwyn - Savills, Richard Leslie - Dukelease Revamp for ur website is now a one-stop shop for all the services we offer to West End businesses, O focusing on our four core activities of marketing, West End street management, advocacy and insights. The site also now illustrates New West End Company’s work with local and national partners to improve the Website West End and enhance trading and asset values. Oxford Street Christmas Lights You can see the revamped site at: www.newwestend.com

New West End Company website nce again, the start of the festive it looks set to become another momentous season in London will be marked occasion for the West End, New West O by the spectacular Christmas End Company and our charity partner lights ceremony on Oxford Street and NSPCC, to welcome thousands more this year’s looks set to be another visitors to our great city once more. must-see event. The ceremony, which Several stores including John has become as much of a tradition as the Lewis, Marks & Spencer, River Island Developing our Tourism Partnerships holiday itself for many Londoners marks and Gap have joined forces to support the start of the city’s festive shopping the NSPCC by selling its £1 gold star season, and will be supplemented by a badge to festive shoppers, available traffic-free shopping event for families exclusively on Oxford Street. New West End Company ew West End Company’s marketing The team also secured a strategic their pioneering shopping platform for as well as a host of festive activities. Alongside our partners, New West team, promoting Destination partnership with WeChat to enrich contact people travelling from China to London. Last year more than a million End Company will deliver a six-week has been strengthening N West End and By Appointment, with the Chinese market by developing Building on the success of our visitors came to Oxford Street’s first marketing campaign to drive increased attended the Luxury Exhibition in an interactive London Map for its users. partnership with UK Visa Immigration ever traffic-free family festival while footfall to Oxford Street and position the partnerships with leading Miami holding 70 meetings with luxury British Airways is keen to continue in China, which included West End pop star Craig David joined Mayor district as the number one destination for elements of the travel travel trade companies, hotels, affinity hosting West End content and our meeting marketing materials with every visa, Sadiq Khan to switch on the lights. Christmas shopping in the world. Working brands and concierge services. with AMEX Centurion Lifestyle at the UKVI is now exploring a similar campaign In partnership with the NSPCC, the together, businesses in the West End trade to help engage with One great example of New West Arabian Travel Market in Dubai resulted targeting the 50,000 high net worth moment Craig flicked the switch was will create a series of themed in-store End Company partnerships is that with in immediate sourcing requests. We are Indonesians who visit the UK each year. broadcast to millions of people around services ranging from free gift-wrapping customers and create new Tajawal, an affiliate of the Al Mobassafar also in discussions with them on adding Travel partner - Matrix, have requested Britain and the world. It was hosted to a bauble decoration giveaway. The West sales in the years to come. Group, which offers an online travel trade new experiences and luxury London a landing page for their Indian clients and live by Capital, the UK’s number one hit End will, once more, take centre stage platform focusing on media and film. insights. New West End Company recently those looking to visit soon. The page is now music brand, and included performances in London as the city looks to celebrate Tajawal is planning to create two one- hosted Trip Advisor in London and has live and Yoak Travel will be hosting key by Louisa Johnson and The Vamps. the most wonderful time of the year. minute films showcasing Destination West secured a strategic partnership with luxury experiences across their travel app. As the 2017 Christmas lights switch-on End and By Appointment and share them them in China to provide content on food For more information please contact: day (Sunday 5 November) fast approaches, Craig David lights up Oxford Street across their extensive online platform. and beverage and luxury retailing on [email protected] 18 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM WWW.NEWWESTEND.COM ISSUE 3 | SUMMER 2017 | 19 BOARD MEMBERS BOARD MEMBERS

New West End Company is made up of two he financial contribution that direction of New West End Company businesses make through and advising the management team on Business Improvement Districts (BIDs), one T the BID levy and commercial the many projects in which New West representing major retailers and hoteliers partners raises over £8 million End Company are actively delivering, Thanks — Across the Board each year to spend on district-wide championing and are involved. and the other representing property owners marketing, street management New West End Company is grateful services, insights and advocacy. to board members past and present, centred on Oxford Street, Regent Street and However, equally important is the and to all those other West End contribution that West End business business leaders and our partners who Bond Street. As a leading business voice we leaders make as members of the New contribute to our ongoing success on work with public and private sector partners West End Company Board. The experience behalf of our 600 member business and expertise of these executives are across 25 core West End streets. to deliver a better West End. invaluable in providing the strategic Will Bax Sacha Berendji John Burns Jeremy Collins Executive Director Director of Retail Chief Executive Officer Property Director Grosvenor Britain Marks & Spencer Derwent London plc John Lewis & Ireland

James Cooksey Toby Courtauld Mark Fenwick Peter Hearsey Director of Chief Executive Executive Director Executive Director Will was appointed to the Grosvenor Sacha joined M&S in 1994 through its John was a founder of Derwent Valley Jeremy graduated from Reading Central London Great Portland Estates Fenwick Ltd Legal & Property Britain & Ireland board in January 2017. graduate training programme, holding Holdings in 1984 and has steered Derwent University with a degree in land The Crown Estate House of Fraser He oversees all activity affecting the various retail positions including London through many market cycles, management and spent his formative London estate, including investment, General Manager of the Marble Arch from its early market capitalisation of £1.5 years in the Economic Development leasing and development activity. store and Regional Manager for London. million through its merger with London Unit at Wirral Borough Council. Will joined Grosvenor in 2004 and has In 2007, Sacha joined the Property Merchant Securities in 2007 to its current He then moved into retail property, held various senior roles in Grosvenor Group as Head of Property Planning & leading position in the capital. A prominent first with Bredero Properties, Grosvenor James joined The Crown Estate in 2009 Toby has held his position since For over 20 years, Mark was Chairman of Peter qualified as a solicitor in 1989 with Britain & Ireland and Grosvenor Europe. Store Development, before being appointed figure in the property sector, he has overall Square Properties/Associated British as Head of Regional and St James’s 2002. He graduated from Cambridge Fenwick Ltd., the family owned department Field Fisher Waterhouse and worked in Will is a non-executive director Executive Assistant to the Chief Executive responsibility for company development. Ports, and MEPC. He joined Lend Lease Portfolios and is now the Director of University in 1991 and has spent all his and fashion store business. During their commercial law sector. He joined of Realty Insurance, the Mayfair in 2009. Following this, Sacha joined the John is on the strategic board of New in 1998 to lead the development of Central London. He is responsible for professional life in commercial real his tenure as Chairman he acquired a House of Fraser in 1998 after prior Neighbourhood Forum Steering Group General Merchandise division as Director West End Company and is a former chair Touchwood Shopping Centre, Solihull, The Crown Estate’s holdings in Central estate. He is a past president of the number of new stores and built up the in-house counsel roles and has over and various industry bodies. He holds a of Merchandising before taking up his of the Westminster Property Association. before heading the UK retail team. London, primarily the freehold of nearly British Property Federation and sits on Group’s property portfolio. His current 15 years’ experience advising on and degree in natural sciences from Durham current position in November 2012. Jeremy joined John Lewis in 2003 as all of Regent Street and around half of its Board and Policy Committee as well role is Director of Asset Management. managing all legal and regulatory matters. University and a Masters in real estate Head of Retail Development, becoming St James’s. James is also Chairman of as the board of New West End Company. Mark has a number of other In addition, he is responsible for group finance from Cambridge University. Property Director in 2010 and was also the Westminster Property Association. He is also a non-executive director of business interests, as well as his long risk/insurance and property matters. Peter a past President of the British Council of the fine wine exchange, Liv-ex, and standing role as Manager of singer/ has a degree from Manchester University Shopping Centres (BCSC, now called Revo). a member of the Council of Imperial songwriter Roger Waters, founder and attended Guildford Law School. College, London. He lives in London member of the group, Pink Floyd. and is married with three children.

David Shaw OBE Paul Lorraine Tom Meggle Sir Peter Rogers Chairman UK General Manager Managing Director Chairman The Pollen Estate Longchamp Louis Vuitton UK, New West End Ireland and South Africa Company Jace Tyrrell Sue West Barratt West Chief Executive Operations Director Vice President The experience New West End Selfridges and Managing Company Director, UK and Ireland and expertise of Tiffany & Co. David is the Chairman of The Pollen Estate, Paul started his career in the ready-to- Tom started as General Manager of Sir Peter has a long career in local these executives are which owns most of Cork Street wear industry, where he occupied various Louis Vuitton Germany in 2008 and was government and public service. He was invaluable in providing and Savile Row. sales and management positions. In 2005, subsequently promoted to run their Chief Executive of Westminster City He was previously Head of the Regent he joined Wolford as an area manager. A London based regional Headquarters in Council where he created a culture of Jace is in charge of representing the Sue started her career with Habitat, Barratt is responsible for business the strategic direction Street Portfolio at The Crown Estate and year later, he was promoted to Key Account April 2011. Since his arrival in London, excellence, driving improvements that largest retail destination in the world. His holding a number of management roles, development, financial management and led the team responsible for the street’s Manager and became Managing Director Tom has successfully contributed to the saw the council recognised as one of brief covers 600 West End businesses in including an international position based in setting the strategy for the continued of New West End regeneration since it started in 2002. of Wolford UK in 2007. In 2010, the Benelux development of Louis Vuitton in these key the best in the country. Having retired in and around Bond Street, Oxford Street and Paris, before becoming UK Retail Director. growth of Tiffany stores in the region. Company and advising David was a founding director of New was added to his scope of responsibilities. markets with major investments in the 2008, he was brought back by Mayor Boris Regent Street, a property portfolio of £3.5 Sue joined Selfridges in 2000 and has held From 1995 to 2012, when he joined West End Company and is Chairman of its Paul joined Basler in 2011 as London department stores, Harrods and Johnson to be Chief Executive Officer of billion and an annual turnover of £9 billion. a number of executive positions, including Tiffany & Co., he held a number of the management team property owners committee. managing director of their UK affiliate. Selfridges, as well as the opening of two the London Development Agency. He was Previously, Jace was Executive Director that of Retail Operations Director. Her management positions with Elizabeth A former management board director In 2013, he was appointed UK General travel retail stores at Heathrow Airport. subsequently appointed as the Mayor’s of the City and Westminster Property current role as Operations Director is Arden in London and Geneva, including on the many projects in of Burton Group, he was responsible for Manager at Longchamp, and became During his tenure, major brand Advisor on Regeneration, Growth and Associations, representing the commercial responsible for all that is transformational Managing Director of UK and Ireland. which New West End retail planning and property, and was president of the RSA two years later. moments have included the 2012 Louis Enterprise. He is currently a non-executive real estate industry in Central London with within the business including the Oxford In addition, he is a board director also a founding director of the Orpheus Vuitton and Kusama collaboration, in director at Liberata and chairman of a combined portfolio of more than £40 Street Flagship £500 million Masterplan of New West End Company and Company are actively Foundation, which supports young partnership with Tate Modern, and a full PeopleToo, both of which work with public billion. programme and 2020 systems upgrades. board member of the Bond Street musicians. takeover at Selfridges for the prelaunch organisations across the UK to transform Prior to this, Jace was Director Management Group. Barratt attended delivering, championing David was awarded an OBE in the 2014 of the collection. This was followed by their services. He was the founding of External Affairs at New West End Kingston University in London, where and are involved. New Year’s Honours list for services to the the 2015 Series 3 exhibition showcasing chairman, and is now a trustee, of the Company, helping it to win its status as he studied business administration. retail industry and voluntary service. Nicolas Ghesquiere’s FW15 collection at Sir Simon Milton Foundation, a charity a Business Improvement District — and 180 Strand, which attracted over 100,000 which helps young people in Westminster an extra £50 million in investment. visitors. In June 2017, the brand returned to to aspire and elderly people in the city He is a graduate in business 180 Strand with a pop-up store to prelaunch to thrive. Sir Peter has been Chairman administration, and spent his earlier the men’s FW17 collection, a collaboration of New West End Company since 2013. career at South Bank Corporation in between Louis Vuitton and Supreme. Brisbane and the Sydney 2000 Olympics. 20 | THE WESTENDER | BROUGHT TO YOU BY NEW WEST END COMPANY WWW.NEWWESTEND.COM MEMBERS AND WEST END EVENTS

The second half of 2017 is full with member and visitor events in and around the West End, from traffic free days on Regent Street to store member networking events. Here’s a snapshot of what’s coming up.

Upcoming Events

Sep Oct Nov Dec

15-19 September 1–4 October Sat 4 November 15 December London Fashion Week Conservative Party Motor Show,Traffic-Free BID Renewal Results Conference Regent Street 24–27 September December Labour Party Conference October Sun 5 November New West End Company Christmas Briefing Christmas Lights Switch-On Local Charity Day Sat 30 September Oxford Street Oxford Street NFL-Traffic Free 26 December Regent Street October Thu 9 November Boxing Day Winter Sales BID Renewal Business Christmas Illuminations September Plan Launch Bond Street Networking Regent Street October Thu 16 November State of West End & Christmas Lights Christmas Tracker Regent Street Sun 19 November Hamleys Toy Parade, Traffic-Free Regent Street

Party Conference Season Member Networking

New West End Company will be out in force this autumn, Networking evenings for our members to meet their engaging with politicians and their advisors to discuss peers across different businesses and hear more major West End policy issues. about the services New West End Company has to As in previous years, we will partner with Westminster offer all our members including street cleaning, City Council, The Mayor, Transport for London and other safety, security, marketing and insights. relevant organisations in fringe meetings to discuss topics such as air quality, business rates and economic growth.

New West End Company - Key Contacts:

Jace Tyrrell Kyle Monk Luciana Magliocco Kris Court Joanna Jedrasiak Chief Executive Head of Insight Head of Consumer Marketing Corporate Events Manager Project Manager - Services [email protected] [email protected] [email protected] [email protected] [email protected]

Dee Corsi Paul Trumper Lucy Havercroft Jessica Pearn Lucy Turnbull Chief Operations Officer Head of Place Management Head of Tourism Corporate Communications Manager Bond Street & Bird Street Project Executive [email protected] [email protected] [email protected] [email protected] [email protected]

Paul Barnes Danielle Purnell Lucy Prichard Nabila Richardson Isabelle Benard Director of Communications Business Communications Executive Project Manager - Marketing Marketing & Events Executive Recruit West End [email protected] [email protected] [email protected] [email protected] [email protected]