COMPANY PROFILE “It is not where you start but how high you aim that matters for success” - Nelson Mandela

The year was 1994. Nearly 20 million South up to Mandela’s legacy through social Africans had just chosen Nelson Mandela development programmes and non-profit as their first democratically elected organisations. president. There was a sense of optimism Even the turmoil of the global financial in the air as the new was born. meltdown couldn’t slow Flight Centre’s It was in this hopeful atmosphere that growth down. The next 10 years saw us Flight Centre opened its first South African make inroads into corporate travel and store in Eastgate. From the start, it was establish ourselves as an employer clear this was something special. No travel of choice. agent in the country had done what we More than 25 years after SA’s historic were doing – offering discounts, giving elections, Flight Centre Travel Group is quotes on the spot, and blowing flying higher than ever. We’re one of the customers away. largest travel companies in South Africa with Within two years, Flight Centre SA had a TTV of over R7,2 billion and a footprint of 10 stores, and was breaking even. When 159 retail, corporate and wholesale teams. In 2025 FCTG will be a thriving global travel Nelson Mandela left office in 1999, we were As we head into the next decade, we will company with a distinctive, entrepreneurial culture, posting healthy profits of R9 million. continue to follow in the footsteps of famous brands, and winning models. We will amaze The future was bright, but no-one could Nelson Mandela – growing our business have predicted just how successful and people as we embrace the future to our customers across THREE core segments – Flight Centre would become in the become Middle East Africa’s Greatest Travel corporate, leisure and at destination. new millennium. Not only were we and Technology Experience Company posting record profits, we were living by 2025. WHO ARE WE?

About Flight Centre Travel Group The company’s global corporate travel management network extends even Flight Centre Travel Group (FCTG) was further, with FCM Travel Solutions present founded in 1982 and is headquartered in more than 95 countries, through in , Australia. The company strategic licensing agreements with has enjoyed remarkable growth to independent local operators. become a $23 billion business consisting of more than 30 brands. FCTG has FCTG’s worldwide presence and global become one of the top 5 world’s largest negotiating power mean that our travel agency groups, it has company- brands are able to directly negotiate the owned operations in 23 countries and a largest volume discounts with suppliers, corporate travel management network providing us with the leverage needed to that spans more than 95 countries. FCTG offer our clients the best prices on travel was listed on the Australian Securities products in the industry. Exchange in 1995 (ASX: FLT). Flight Centre Travel Group employs more than South Africa 21,000 people globally and has a total of Flight Centre Travel Group South Africa almost 2800 businesses. (a wholly owned subsidiary of Flight Centre Travel Group, an ASX listed Global locations company) was established in January FCTG has a network that extends 1994 and has been delivering amazing throughout Australia, New Zealand, travel experiences ever since. FCTG South USA, Canada, Mexico, India, Mainland Africa is a level 1 BEE company with China, , , , three leading brands within RSA: Flight , Japan, UK, Germany, Centre, Corporate Traveller and FCM. The , Ireland, Sweden, Denmark, company has an overall market share of Norway, , France, United Arab 17% and is a Platinum winner in Deloitte’s Emirates and South Africa. Best Company to Work For survey.

OUR VISION OUR PURPOSE To become Middle East Africa’s We care about delivering greatest travel and technology amazing travel experiences experience company. OUR BRANDS

Flight Centre’s world class retail travel network comprises of 95 teams and 440 highly skilled experts. With a state of the art interactive and bookable website, we’re committed to bringing our customers the best priced holiday deals. From local and international flights to exclusively packaged holidays around the world, we’re committed to finding customers value for money in every booking. Flight Centre works closely with preferred suppliers and tour operators; our global buying power ensures that our customers are presented with the widest product choice at the best prices.

Flight Centre Associates is an independent travel agent model within the Group providing its consultants the opportunity to run their own business from home. These independent travel consultants come with a portfolio of industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion 22 6 2 and commitment to exceptional customer service means your Flight Centre Associate will tailor make a holiday 0011 9 0 1 9 World'sAfrica's Leading Leading Africa's Leading perfectly suited to you in the comfort of your own home. TravelTravel Management Management Travel Management CompanyCompany Company

Flight Centre Business Travel (FCBT) provides corporate travel management services tailored to the needs of small to medium enterprises. The strength of the brand lies in the expertise of its people who excel at providing specialist service designed to make business travel simple, cost-effective and hassle-free. This coupled with the buying power of the Flight Centre Travel Group delivers greater value to growing businesses across South Africa.

Cruiseabout is South Africa’s largest retail cruise company, with stores located in South Africa’s biggest cities. We are committed to giving you the best cruise deals and we back this commitment with a Price Guarantee that we will match any cruise quote. We have Cruise Specialists in all our stores who have years of hands-on experience working on cruise ships throughout the world. We can truly offer our customers every ship, every port and every cabin. We are a full- service travel agency and can also assist with all of your travel needs including flights, accommodation and touring to complement your cruise.

FCM Travel Solutions operates a global network that spans more than 90 countries and is recognised as one of the top five travel management companies in the world. Servicing a high-profile portfolio of regional and multinational companies, FCM has a lengthy track record of achieving impressive results for their clients. FCM believes that through the combination of advanced, integrated travel technologies (FCM Connect and SAM) and a global network of experts they can deliver world-class solutions to enterprise-level customers across the globe.

Corporate Traveller believes in a personalised approach to corporate travel. With a clear specialisation in medium to large spend customers, the brand offers a unique combination of expertise, local personal service, greater choice, value and savings. Corporate Traveller’s offering is further enhanced through its effective YOUR.CT and SAM Mobile digital platforms, creating the perfect blend of effective technology and industry-leading service. Corporate Traveller strives to make the complex simple and ensure that business travel is faster, smarter and more convenient.

We amaze our customers across THREE core segments – procurement, bed banks and in-destination experiences. We have a clearly defined portfolio of brands across our businesses that resonate with our customers (B2B & B2C), that are globally applicable. The success of our global businesses & brands is our ability to deliver consistent and replicable services and experiences, they are underpinned by our standard operating procedures and models. Promote new leisure growth models for FCTG within the global Bedbank category, for the external distribution of our products & services (Family brands, Proprietary Range, Air, Land & Sea). OUR COMPANY STRUCTURE

Listed on ASX in Australia

Flight Centre Travel Group South Africa

63% 78% Female leadership

Andrew Stark Euan McNeil Managing Director Chief Financial MEA

Euan McNeil Melanie Walljee Bonnie Smith Megan Vorster Sue Garrett Bianca Mazur Andrew Stark Uzair Desai Lebogang Ntoagae Chief Financial Implementation General Manager General Manager General Manager General Manager Managing General Manager Corporate Director FCM Peopleworks Marketing & Retail Brands Director Corporate Traveller Product Director Product

BEE FCM Black Women Employee Share Trust BEE FCTG Black Women Employee Share Trust Eligible with more than three years employment Eligible with more than one years employment 1 with FCM i.e. everyone apart from FCTG employees 1 with FCTG i.e. everyone apart from FCM employees OUR VALUES

1. Our People

2. Our Customer

3. Brightness of Future

4. Taking Responsibility

5. Egalitarianism and Unity

OUR BUSINESS MODEL

1. Ownership

2. Financial Incentives

3. Standard team operating systems – One Best Way

4. Family, Village, Tribe

5. Profit we are proud of OUR PHILOSOPHIES CORPORATE SOCIAL RESPONSIBILITY

Brighter Futures is FCTG’s Corporate Social Impact and Engagement program, bringing together the activities of FC Foundation, Worldwise, Environmental Sustainability and FCTG People. It’s all about bringing our philosophy to life where we work, live and travel. Brighter Futures is here to harness all of the amazing good our people are part of each and every day, and shouting loud and proud about it!

Building brighter futures where we work, live and travel

FOUNDATION

Building brighter futures Building brighter futures through egalitarianism and unity through empowered giving

VISION Breaking the cycle of poverty through education Building brighter futures Building brighter futures through responsible travel through sustainable practices TO OPEN UP THE

WORLD FOR THOSE WHO WANT TO SEE

Block 8 and 9, Pendoring Office Park, 299 Pendoring Road, Johannesburg, Gauteng, Blackheath – 011 778 1300