Welcome from the president

June 2018

Dear Illinois State University parents and families,

Welcome to Illinois State University, Illinois’ first public university.

Illinois State is a distinctive institution that combines tradition and vision to provide your student with the premier undergraduate educational experience. Our traditions include individualized attention from our faculty and staff members, and an environment rich in academic, cocurricular, and cultural opportunities. Our vision holds the promise of the finest in facilities and technologies that keep in step with our competitive, rapidly changing world.

I invite you to visit Illinois State often and to become involved with our campus community. Parent Office of the President and Family Services has developed this Parent and Family Guide with you, the University parents President.IllinoisState.edu and family members, in mind. The guide contains descriptions of campus programs and services

(309) 438-5677 and tips for helping your student adjust to this important step in their journey. I hope you will find it a useful reference.

Sincerely,

Larry H. Dietz, President TABLE OF CONTENTS

2018–2019 academic calendar...... 2 University Registrar...... 16 Student Health Services...... 30 Parent and Family Services...... 3 Registrar Service Center ...... 16 Medical clinic...... 30 Transcript Services ...... 16 Medical services ...... 30 Mission...... 3 Veterans and Military Services...... 17 Nurse Consult...... 30 Vision...... 3 Registrar FAQ...... 17 Pharmacy...... 30 Resources ...... 3 University College...... 18 Immunizations...... 30 University Housing...... 5 Vaccines...... 30 Academic Advisement...... 18 Residence halls and Cardinal Court ...... 5 Student Health Services FAQ...... 30 Developmental Math...... 18 Fell Avenue and School Street apartments. . . . 5 Student insurance...... 31 New Student Seminars...... 18 Room assignment...... 6 Student insurance FAQ ...... 31 TRiO/Student Support Services...... 18 Room changes...... 6 Julia N . Visor Academic Center...... 18 Student Counseling Services...... 32 Residential building safety and access...... 6 Student Counseling Services FAQ...... 32 Noise policy ...... 6 General academics...... 19 Services...... 32 University Housing Services FAQ ...... 6 Academic good standing...... 19 Mail service...... 7 Academic warning ...... 19 Office of Parking and Transportation...... 33 Care packages ...... 7 Academic probation...... 19 Campus Motorist Assistance Program . . . . . 33 Dismissal ...... 19 Off-Campus housing...... 9 Campus Recreation...... 34 Academic reinstatement...... 19 Off-Campus Housing Database...... 9 Red Alert...... 35 Off-campus housing FAQ...... 9 Dean of Students Office...... 20 Redbird Arena Ticket Office...... 35 Event Management, Dining, and Hospitality. . . . 10 Dean on Duty...... 20 Diversity Advocacy...... 21 Alumni Engagement...... 37 Dining...... 10 Fraternity and Sorority Life...... 21 For current students...... 37 On-campus meal plans ...... 10 Students’ Attorney ...... 21 Homecoming ...... 37 Cardinal Court and off-campus meal plans . . . 10 Student clubs and organizations...... 21 Flex dollar locations ...... 10 Advice for families...... 38 Student Conduct and Conflict Resolution. . . . 21 Special dietary needs ...... 11 Helping ...... 38 New student orientation...... 22 Treats for celebrations—or just because! . . . . . 11 Homesickness ...... 38 Commencement ...... 22 Free meals for parents...... 11 Responsibility...... 38 Extended Student Absence...... 22 Employment with EMDH...... 11 Stress and worrying ...... 38 Bone Student Center...... 11 Student Access and Accommodation Trusting ...... 39 Shopping and everyday services...... 11 Services ...... 24 Visiting...... 39 Study and hangout spaces ...... 11 Accommodations ...... 24 Writing and messaging ...... 39 Steps to receiving reasonable Financial Aid Office...... 12 Safety and well-being ...... 40 accommodations...... 24 Financial Aid Office FAQ...... 12 Alcohol...... 40 SAAS FAQs...... 25 Marijuana and other drugs ...... 41 Student Accounts Office...... 13 Confidentiality ...... 25 Prescription drug misuse and abuse...... 42 We offer ...... 13 Documentation requirements ...... 25 Signs of an alcohol or drug problem...... 42 We provide you with...... 13 Center for Community Engagement Redbird Respect...... 42 What we ask of you and your student. . . . . 13 and Service Learning...... 26 Talk to your student ...... 43 Understanding the statement (eBill) ...... 13 Understanding the payment plan...... 13 International Studies and Programs— Campus safety FAQ...... 46 Study Abroad...... 27 Redbird Card...... 14 Emergency Alert...... 47 Redbird Card FAQ...... 14 Career Center ...... 28 Technology support...... 48 Keys to academic and career success...... 29

PARENT AND FAMILY GUIDE 2018–2019 1 2018–2019 ACADEMIC CALENDAR

2018 fall semester

August 13–19...... Open registration August 20 ...... Classes begin September 3...... Labor Day holiday—no classes October 13...... First half semester ends October 15...... Second half semester begins November 17...... Fall break begins at noon November 26...... Classes resume December 8...... Last day of classes December 8–14 ...... Evaluation period (final exams) December 14...... Fall semester ends December 15...... Commencement December 20...... Grades posted

2019 spring semester

January 7–13...... Open registration January 14 ...... Classes begin January 21 ...... Martin Luther King Jr . holiday—no classes March 9 ...... First half semester ends March 9 ...... Spring break begins at noon March 18...... Second half semester begins May 4...... Last day of classes May 4–10...... Evaluation period (final exams) May 10 ...... Spring semester ends May 10–11...... Commencement May 16 ...... Grades posted

2 ILLINOIS STATE UNIVERSITY PARENT and FAMILY SERVICES

As a parent or family member, you play a vital role in the success of your student at Illinois Parent and Family Services State University . That’s because student success is the result of a collective partnership Parents .IllinoisState edu. between the University, the student, and their family . We are preparing the student for the next phase of their life . The student will experience a few challenges along the way, and when they (309) 438-2008 do, there are university resources to assist them along with the support of their family . It is ParentServices@IllinoisState edu. through those challenges that the greatest growth and learning occurs . Mission /ilstufamilies Parent and Family Services provides family members with support and resources that keep them informed about Illinois State University . Through a combination of personal connection and technology, we communicate with our parent and family audience so that they are able to better assist their students in being successful throughout their collegiate journey . Vision Parent and Family Services strives to ensure that all parent and family members feel connected to Illinois State University, with the goal that this connection between home and campus helps our students to achieve success . Resources • Parent and Family News—Get monthly updates on campus events, deadlines, and emer- gency notifications . The newsletter is posted each month on the Parent and Family Ser- vices at Illinois State Facebook page and on the website . • Parent and Family Services at Illinois State Facebook page—Get updates with important information and what’s happening on campus . • Illinois State Parents and Families Facebook group—Connect with other Illinois State par- ents and guardians to ask questions, get advice, and share tips . • Parent and Family Services website—Get answers to common questions and links to key campus resources .

PARENT AND FAMILY GUIDE 2018–2019 3 Save the date for • Family Weekend—Visit campus each fall and enjoy a variety of activities for all members of your family . Family Weekend! • Staff to answer your questions—Call or email Parent and Family Services when you don’t know who can answer your question or address your concern . October 26–28, 2018

Join us for a fun-filled weekend for A note about FERPA everyone in the family! Family Week- end offers Redbirds and their fami- Our staff are required to comply with the Family Educational Rights and Privacy Act (FERPA) . We can answer general questions about university policies and procedures but are not allowed to lies a chance to experience Illinois discuss student-specific information . While Parent and Family Services is available as a resource, State together . we also suggest that you talk with your student about your questions and concerns . For more Tickets for most Family Week- information about FERPA, visit Registrar.IllinoisState.edu/FERPA . end events will go on sale June 1 . For more information including the schedule of activities and ticket information, visit FamilyWeekend. IllinoisState.edu . Families can also download the official Illinois State University App for free from the App Store or Google Play Store and find the Fam- ily Weekend guide for the schedule, FAQs, and more .

University Events Calendar

The Illinois State University Events Calendar at Events IllinoisState. edu. features a comprehensive list of campus-related events and the aca- demic calendar . Individuals on and off campus have access to the cal- endar . For a calendar with important dates beyond the current academic year, please see the comprehensive calendar available through the Pro- vost’s office at Events.IllinoisState. edu/Academic-Calendar .

4 ILLINOIS STATE UNIVERSITY UNIVERSITY HOUSING

The Illinois State residence halls and university apartments are important parts of the entire University Housing educational experience, offering students opportunities to meet people, participate in valuable Housing IllinoisState. edu. programs, and experience other cultures . That is why the University requires students who have been out of high school for less than two years to reside in University Housing . Students who (309) 438-8611 are not required to live on campus are offered the option of living in university-owned apart- Housing@IllinoisState edu. ments; however, housing is not guaranteed for nonrequired students . For information on the following topics, contact University Housing . /HousingISU

Residence halls and Cardinal Court @ISUHousing The residence halls and Cardinal Court are primarily for students required to live on campus . @isuhousing Most residence halls open five days before school starts in the fall and are closed during all official University breaks . Hewett and Manchester halls remain open for the entire academic year without closing for university breaks . All residents of Hewett and Manchester halls are Download the University assessed an additional, nonrefundable charge for this service each semester . Wilkins Hall Housing Services and Move-In remains open for fall break . All residents of Wilkins Hall are assessed an additional, nonrefund- guides in your Illinois State able charge for this service in the fall semester . All residence halls are smoke-free, and alcohol University App . is prohibited . Fell Avenue and School Street apartments University Housing Services operates Fell Avenue and School Street apartments as an option for students who are not required to live on campus .

PARENT AND FAMILY GUIDE 2018–2019 5 Room assignment University Housing Illinois State University provides the opportunity for students Services FAQ who sign the terms and conditions and submit the initial pay- ment by April 1 to choose their own space . For all other fall What if my student has a roommate problem? admits, University Housing Services will assign each student It is not uncommon to have differences arise between to a room and roommates using room preferences and room- roommates . They are encouraged to try to work out those mate profiles submitted in the Housing and Dining Portal . Our differences through open, direct dialogue . If necessary, a resi- assignment staff does their best to match students with a dent assistant (RA) or a professional staff member can help roommate and room based on several different criteria . In addi- facilitate that dialogue . Occasionally, roommates are unable tion, Illinois State has several strategies in place to make sure to resolve their differences and a room change becomes nec- that students and their roommate have the best experience essary . The professional staff member will help assess the possible . situation and facilitate a room change if needed .

Room changes Are there any opportunities for getting involved in cam- Room changes may be made after the 10th day of classes each pus housing? semester . The student may request a room change through the University housing offers a variety of ways to get involved in professional staff . These requests will be considered after the campus life through participation in the Association of Resi- student demonstrates a serious attempt to adjust to the room dence Halls (the central governing unit for on-campus living), situation . It is the student’s responsibility to provide the profes- area government (the government for their residential area), sional staff with the building name and room number to which and Diversity Coalition (an organization that identifies and they desire to move . Should all spaces be filled, only one-on- addresses the cultural and educational needs of students liv- one room changes may be made . For further information, the ing on campus) . These opportunities are publicized in campus student should contact University Housing Services . Changes housing early in the fall and spring semesters . not preapproved by the professional staff are in violation of University Housing policy . Why are most freshmen and sophomores required to live Residential building safety and on campus? University Housing offers opportunities for students to become access involved in the campus community as leaders and members . The outside doors to all residence halls and Cardinal Court are On-campus students experience living with others who come secured at all times . Residents must swipe their university ID from different religious, ethnic, socioeconomic, and racial to enter their assigned building . Residence hall guests must be backgrounds . On-campus living also helps expand students’ registered with the front desk, and residents must follow guest horizons by providing cocurricular activities and programs that policies . We rely on residents to lock their doors, report unusual augment the classroom experience . or suspicious behavior, and abide by the housing policies and procedures . University Housing Services provides card swipe Why do you communicate information with my access, security cameras in designated locations, staff rounds, a student instead of me? smoke detector and sprinkler in every resident’s room, and fire alarm system tests . Once the student arrives on campus, correspondence from University Housing Services is sent to the student at their on-campus address . It is up to the student to share pertinent Noise policy information with you . This is part of learning to be responsible University Housing Services is committed to creating and for oneself and ensuring there is no breach of confidentiality maintaining an environment within their spaces that allows for between the University and the student . a reasonable degree of order and a maximum degree of per- sonal freedom and privacy . Students may be asked at times by Whom should I contact if I have questions or concerns? other residents or staff to adjust the sound/noise level in their rooms to reduce the disturbance to others around them . There are full-time professional staff members who live in every residential area . These staff members are available to assist residents and to talk with parents . Names and phone numbers of all the staff are available at Housing.IllinoisState. edu/About/Staff .

6 ILLINOIS STATE UNIVERSITY Mail service Care packages Sending mail to students in residence halls and apart- As final examination time rolls around each semester, the ments Association of Residence Halls and the Student Govern- ment Association provide care packages to students . You Below are the proper address formats for students living in will receive information on care packages that you can order residence halls and University apartments . Please use this ZIP- to help your student make it through . Some offers will come plus-four code when sending mail or packages to your student; from student organizations on the Illinois State campus, it will be delivered directly to their residence . Do not use “Illi- but others may be from companies not associated with the nois State University” in the address, as it will delay delivery . University . It is strongly suggested that you order only from We advise not sending packages to your student within the organizations directly associated with the University . For more first two weeks after move-in . information on care packages, call the Association of Resi- dence Halls (for on-campus students) at (309) 438-2015 or Student Government Association (for off-campus students) Cardinal Court Wright Hall at (309) 438-7423 . Student’s name Student’s name Room # Cardinal Court, Room # Wright Hall First letter of building 190 N . Adelaide St . 700 W . Gregory St . Normal, IL 61761-2493 Normal, IL 61761-1592 Watterson Towers: Haynie Hall North Tower Student’s name Houses: Jefferson, Randolph, Room # Haynie Hall Pickering, Marshall, and Madison 186 N . Adelaide St . Student’s name Normal, IL 61761-2637 Room # House Name Hewett Hall 315 S . Fell Ave . Normal, IL 61761-2581 Student’s name Room # Hewett Hall Watterson Towers: 101 N . Fell Ave . South Tower Normal, IL 61761-2612 Houses: Smith, Monroe, Adams, Manchester Hall Clay, and Van Buren Student’s name Student’s name Room # Manchester Hall Room # House Name 215 W . Mulberry St . 319 S . Fell Ave . Normal, IL 61761-2969 Normal, IL 61761-2898 Wilkins Hall Student’s name Room # Wilkins Hall 182 N . Adelaide St . Normal, IL 61761-2492

PARENT AND FAMILY GUIDE 2018–2019 7 8 ILLINOIS STATE UNIVERSITY OFF-CAMPUS HOUSING

As students consider their off-campus living options, the Dean of Students Office can help . Students can attend informational sessions or meet with staff one-on-one to discuss any questions or concerns they have about find- ing an apartment, signing a lease, living with roommates, responding to a landlord conflict, paying utilities, and more . The Students’ Attorney also offers lease reviews . Students are encouraged to have their lease reviewed before signing, so they fully understand the terms of the lease . This quick appointment can prevent much trouble later . Off-Campus Housing Database The Off-Campus Housing Database provides a place where Illinois State students can search for vacant and sublease listings If I won’t be on campus the entire year, Off-Campus Housing and roommates . Students can also post can I get a shortened lease? DeanOfStudents .IllinoisState edu. if they need roommates and sublessees . Lease lengths are usually 10 months or 12 (309) 438-2008 The database can be used by all enrolled months beginning in May, June, July, or Illinois State students and can be found at August . Students often sublease an apart- DeanofStudents@IllinoisState edu. OffCampusHousing.IllinoisState.edu . ment to or from another student . Students are encouraged to speak with staff from the /ISUoffcampus Off-campus housing Dean of Students Office to discuss the details of the situation . They can make specific rec- @ISUOffCampus FAQ ommendations . Can I use my financial aid to pay for my @ISU_OffCampus off-campus living expenses? From whom should I rent? Many students use their financial aid to pay There are a variety of companies managing for rent, utilities, groceries, or other living off-campus student housing . Whom you rent expenses . You should speak with Financial from will depend largely on what your needs Aid to confirm the amount of financial aid are for your apartment . Dean of Students you will be receiving, as this may dictate the Office staff can help you identify the factors monthly rent you are able to afford . most important to you and target your search accordingly . How much does it cost to live off campus? The average cost of rent is $500 to $600 When should I look for an apartment? per person, per month, but the cost can vary Students who are less than two years out of dramatically . Rent can be as low as $350 per high school are required to live on campus . person or as high as $900 per person . The Students who are two years or more removed amount is impacted by the number of ameni- from high school typically live off campus . ties included with the apartment, such as a There is no specific date students must sign private bathroom, furnishings, or utilities . In a lease by as long as they have secured their addition to rent, be sure to consider the cost off-campus housing by the time classes of food, parking and transportation, and any begin . Many students sign leases in October utilities not included in your rent . Students each year . That is an arbitrary date set by the are cautioned to sign a lease only for an leasing companies . The Dean of Students apartment they can truly afford . Office encourages students not to be rushed by this date particularly if there are plans that are uncertain, e .g ., the student plans to study abroad, is considering transferring, is applying to be a resident assistant (RA) .

PARENT AND FAMILY GUIDE 2018–2019 9 EVENT MANAGEMENT, DINING, and HOSPITALITY

Event Management, Event Management, Dining, and Hospitality (EMDH) provides safe and inclusive gathering Dining, and Hospitality spaces, high-quality dining options, and customized event services to enrich student and visi- tor experiences . Two areas that may be of particular interest to incoming students and their Dining .IllinoisState edu. families are dining options and the Bone Student Center (BSC) . (309) 438-8351 Dining /EventsandFoodatISU On-campus meal plans @EventsFoodISU All students who live in the residence halls will have a meal plan . EMDH operates two dining centers on campus: Watterson Dining Commons and the Marketplace at Linkins Center . Stu- @EventsandFoodatISU dents may eat in either location . The student’s Redbird Card allows access to dining centers . In addition, each meal plan includes flex dollars that may be used for food purchases in cam- Bone Student Center pus dining venues outside of the residence halls . BoneStudentCenter .IllinoisState edu. Cardinal Court and off-campus meal plans Students living in Cardinal Court or off campus have the option of purchasing a meal plan . /ISUBone More details and deadlines can be found on the website .

For menus, hours, and Flex dollar locations updates, download the Bone Student Center and Dining • Bone Student Center: guides from the Illinois State • Burger King UniversityApp . • Einstein Bros Bagels • McAlister’s Deli • Pizza Hut Express • Starbucks, Student Fitness Center • Airport Lounge, Centennial • Business Bistro, State Farm Hall of Business • Subway restaurants, residence halls and Cardinal Court • Vending machines, residence halls and Cardinal Court

10 ILLINOIS STATE UNIVERSITY EVENT MANAGEMENT, DINING, and HOSPITALITY

Special dietary needs If your student has a special nutritional need, our registered dietitian can assist with food choices and provide nutritional counseling . A variety of health issues, including food allergies and intolerances, and special diets can be accommo- dated . Email EMDH@IllinoisState edu. to request an accommodation .

Treats for celebrations—or just because! Through our Treats program, you can order a custom sweet treat or a fresh fruit basket for your student . Order on our website, and our team will handle the rest .

Free meals for parents Parents of meal plan holders may have a free meal anytime they are on campus . Reservations are available online .

Employment with EMDH EMDH employs approximately 1,000 student workers each semester . There are opportunities in the dining centers, the BSC, on-campus retail outlets, catering department, and the Lab Schools . If your student is interested in applying, please encourage them to visit the Dining and BSC websites for more information . Bone Student Center The BSC serves as the hub of student life at Illinois State University and is the perfect place to eat, study, or just hang out . The BSC also offers the Illinois State community a chance to be part of an Illinois State tradition with the “Fear the Bird” T-shirt . During the school year, the BSC offers special dis- counts for those who wear the Bird Shirt on Fridays . Bird Shirts can be purchased at Barnes & Noble—Illinois State University Bookstore or the Lobby Shop inside the BSC . Braden Auditorium has a seating capacity of 3,457 and offers premier entertainment for the University and Bloomington-Normal community . The Braden Box Office, an official Tick- etmaster outlet, is located in the BSC . Adjacent to the BSC is the Bowling and Billiards Center (BBC) . The BBC has 10 bowling lanes, 17 pool tables, table tennis, and a snack bar . The BBC also hosts the Illinois State bowl- ing team, which holds tryouts in the fall .

Shopping and everyday services • ATMs • Barnes & Noble—Illinois State University Bookstore • Braden Box Office • Event Services and Catering • ISU Credit Union • Lobby Shop convenience store • Printing Services satellite location • Redbird Card Office • TechZone

Study and hangout spaces • Atrium Lounge • Bird’s Nest • Braden lounges • Courtyard Garden

PARENT AND FAMILY GUIDE 2018–2019 11 FINANCIAL AID OFFICE

The Financial Aid Office administers • If the parent is widowed or single, student only for the charges incurred and coordinates aid from federal, state, use the information about that through the University . university, and private sources . The parent . If the widowed parent has office offers a range of assistance in the remarried, use the information What is “financial need”? form of grants (Pell, ISAC-MAP, Federal about this parent and the person Supplementary Educational Opportu- Financial need is the difference between to whom the parent is married (the nity Grant, and Student-to-Student), cost of attendance (COA) and family stepparent) . loans (Federal Direct, Federal Direct contribution (EFC) . Financial need deter- Unsubsidized, and PLUS for parents of • If the parents have divorced or sep- mines the student’s eligibility for federal dependent students), and employment arated, use the information about and state grants, federal educational (Federal Work-Study) . Students may the parent with whom the student loans, and Federal Work-Study . use the Financial Aid Office website to lived the most during the past 12 learn more about financial aid eligibility months . If the student did not live How does the aid pay the bills? requirements and programs . There are with one parent more than the Aid is applied to pay obligations to the also links to other sites for electronically other, use information about the University, including tuition, fees, resi- filing the Free Application for Federal parent who provided more financial dence hall room and board expenses, etc . Student Aid (FAFSA) and for conducting support during the last 12 months The Student Accounts Office will refund a scholarship search . Another feature of or during the most recent year that the remaining funds, or the “credit bal- the website is a link to the University’s ance,” to the student . The Financial Aid portal, My.IllinoisState.edu, where the student actually received sup- Office is not involved in the application enrolled students can check on the sta- port from a parent . If this parent of funds or the refunding of remaining tus of their financial aid application, the has remarried, use the information funds . types and amounts of aid awarded to about this parent and the person them, and any additional steps needed to to whom the parent is married (the complete the process . stepparent) . Are there on-campus jobs? The University has two employment Financial Aid FAQ If the parents don’t want to fill out programs: regular student employment and Federal Work-Study (FWS) . FWS What is the financial aid application the FAFSA, may only the student’s information be used? is federally funded and awarded based process? on financial need . Qualifying for FWS If the student is under 24 years of age, is To be eligible for federal and state pro- requires submission of the FAFSA . To unmarried, does not have a dependent, grams of financial aid at Illinois State access job postings, select the Paying for is not a veteran or an orphan or ward University and to be certified for a pri- College tab at the Financial Aid website . of the court, the parental information is vate loan, the student or prospective If your student is interested in work- required because the student is consid- student and parents must complete the ing on campus, they may also contact ered a dependent student for financial Free Application for Federal Student Aid individual University offices directly to aid purposes . The U .S . Department of (FAFSA) . The FAFSA collects income and inquire about employment opportunities . Education does not recognize a parent’s asset information about the parents and unwillingness to complete the FAFSA as student and must be completed each a reason for the information to be with- year the student remains enrolled in col- held . Financial Aid Office lege if financial aid is being sought . Filing this application electronically by visiting FinancialAid .IllinoisState edu. FAFSA.ed.gov is the quickest and easiest What is “cost of attendance”? (309) 438-2231 way to complete the FAFSA . The cost of attendance, or student FinancialAid@IllinoisState edu. budget, takes into account tuition and If parents are separated, divorced, or fees, books and supplies, transporta- widowed, which parent’s information tion, personal expenses, and room and is used on the FAFSA? board . Room and board is considered in the budget that is used to calculate the The following will help determine who is student’s aid, even if they do not live on considered a parent for purposes of com- campus . Students can review figures pleting the FAFSA, even if the student used to construct budgets by visiting does not live with the parent identified the website . The University will bill the on the form:

12 ILLINOIS STATE UNIVERSITY STUDENT ACCOUNTS OFFICE

The Student Accounts Office is responsible for the student billing system at Illinois State . We handle the billing for various departments, including but not limited to tuition, general fees, material charges, room charges, meal plan charges, delinquent parking fines, student insurance fees, health service fees, library fines, and study abroad charges . We offer A payment plan option for each semester, direct deposit of student refunds, online access for parent(s)/sponsor(s) set up as Authorized Users, billing statements, tax credit information, College Illinois! direct bill- ing (must fill out the required authorization form), and more . We provide you with Customer service from Student Accounts representatives, on-site check cashing (up to $50/day on personal checks or from parent on account), answers to billing questions with referrals to specific departments for more detailed charge information, and more . What we ask of you and your student Student Accounts Office • To communicate with each other frequently . Students are responsible for accessing their StudentAccounts .IllinoisState edu. account online via the Student Services Center . • Add parent(s)/sponsor(s) as an Authorized User to allow them access to your online (309) 438-5643 student account for billing and payment information . • Sign up for eRefunds for direct deposit of refunds . Please note that beginning on August 1, 2018, refund checks will no longer be mailed . They will be for pickup only . • Complete a Release of Information form which allows our representatives to speak with parent(s)/sponsor(s) (listed on the form) regarding a student’s financial account . This form can be accessed on our website . • Prior to class registration each semester, complete the Financial Responsibility Agree- ment in order to register . Understanding the statement (eBill) Statements (eBills) are a “snapshot in time” of an active (ongoing) account . Statements will only be available by eBill online . An email will be sent to the student’s Illinois State email address when the eBill is available . eBills, along with up-to-date activity and balances, can also be viewed online by the student and Authorized Users . The first eBill of each semester will be July (fall), December (spring), and May (summer) . Full payment is due the first week of the following month unless you choose to use the pay- ment plan . Understanding the payment plan All students with a current semester balance are automatically put into a payment plan at the beginning of the semester . Students are offered up to five installments for each fall (August— December) and spring (January—May) semester and up to two installments for the summer (June—July) semester . If the account is paid in full by the October, March, or June due dates of the respective semester, a convenience fee for that semester will not be charged ($35 for fall and spring, and $30 for summer) . Due dates are published on the Student Accounts website . Payment plans are only available for the current semester charges . Prior charges need to be paid in full .

PARENT AND FAMILY GUIDE 2018–2019 13 REDBIRD CARD

Redbird Card The Redbird Card Office provides photo identification cards to all enrolled Illinois State Uni- versity students, faculty, and staff . Other services include re-encoding demagnetized ID cards RedbirdCard .IllinoisState edu. free of charge, providing balances on accounts accessed through the card, processing refunds (309) 438-2273 for transactions made on the card, refunding unused funds in the Redbird Account, accepting deposits for the Redbird Account, and maintaining card equipment . The Redbird Card is used for identification at many locations on campus to verify enrollment and eligibility to receive certain services . It is the same card that is used to access meal plans and the Redbird Account . One card does it all . Office hours are 8:30 a .m .–5 p .m ., Monday–Friday . Redbird Card FAQ Can you explain the different accounts on the ID card? • Meal plan—entry into the dining centers • Flex Dollars—part of the meal plan used for retail food purchases • For more details on the meal plan and Flex Dollars, visit Dining.IllinoisState.edu . • Redbird Account—funds can be added for use at all locations accepting the Redbird Card (bookstores, laundry, printing, etc .) • Each account is accepted at certain locations and some locations accept multiple accounts. The Redbird Account is accepted at all locations . A location sheet is available at RedbirdCard.IllinoisState.edu/Downloads/Location.PDF .

Students may check their account balances at My.IllinoisState.edu/Redbird-Card .

How do we add money to the Redbird Account and when will it be available? • By mail—Funds are available after processing . • Make checks payable to Illinois State University and send to

Illinois State University Redbird Account Deposit Campus Box 1250 Normal, IL 61790-1250

• Note that the check is for the Redbird Account and include the UID Number .

14 ILLINOIS STATE UNIVERSITY REDBIRD CARD

• On campus—Funds available immediately: • Refund requests can be made at Forms.IllinoisState. • Cash-to-Card Machines—accepts cash (bills) . edu/Forms/Refund, in person, or over the phone . • Redbird Card Office—accepts cash or check . • If no request is made, a $5 per month inactive fee • Cashier’s Office—accepts cash, check, or PIN-based is assessed once the student is inactive for a full debit . semester .

• On the web—Funds available within 20 minutes: What happens if students lose or break their card? • Visit My.IllinoisState.edu/Redbird-Card to add funds . • Deactivate a lost card at My.IllinoisState.edu/Redbird- • Credit Card—Discover, American Express, and Card using the Report Card Lost/Found tab . The card can MasterCard are accepted . There is a three percent be reactivated if found as well . convenience fee . • The Redbird Card Office can also deactivate and reacti- • Electronic Check—enter your routing and account vate cards during regular business hours by calling (309) number to make an ACH/Electronic Check pay- 438-2273 . ment . No fee . • If the card is lost over the weekend when the Redbird Card Office is closed, the student should ask to see a dining Can students get cash with their card? supervisor . The card should be replaced as soon as pos- No, the card is for purchases only . The student would either sible . need to use an ATM card or cash a check at the Box Office in • The lost card replacement fee is $15 . the Bone Student Center or at the Cashier’s Office . • Broken cards should be replaced as soon as possible . Cards that are cracked, bent, broken, etc . can cause dam- What happens to money left on a card? age to card readers and should not be used . • Meal plan and Flex Dollars – no refunds • A broken/damaged card replacement fee is $5 and the • Flex Dollars roll forward from fall to spring if a meal card must be turned in . plan is retained . Flex Dollars expire at the end of the spring semester . • Redbird Account • A refund may be requested upon graduation, univer- sity withdrawal, or at the end of a spring semester if at least $5 remains .

PARENT AND FAMILY GUIDE 2018–2019 15 UNIVERSITY REGISTRAR

University Registrar The Office of the University Registrar facilitates and supports excellence in education by Registrar .IllinoisState edu. maintaining and providing academic records, interpreting and enforcing university policies, and providing quality service for prospective, current, and past students . (309) 438-2188 Registrar@IllinoisState edu. Registrar Service Center The Registrar Service Center is located in 107 Moulton Hall and serves as the in-person location and public service area for the Office of the University Registrar . This area provides numerous services to students, including registration information and assistance, enrollment verifications, and transcripts . Transcript Services Academic transcripts may be ordered online through the National Student Clearinghouse at StudentClearinghouse.org or in person at the Registrar Service Center . Phone or email requests are not accepted . For more information, please visit Registrar.IllinoisState.edu/ Transcripts .

16 ILLINOIS STATE UNIVERSITY UNIVERSITY REGISTRAR

Veterans and Military Services Veterans and Military Services provides assistance to all military-connected students . This includes the issuance of Veterans Affairs (VA) educational benefits . Contact us with any questions at (309) 438-2207, (800) 366-2478 (toll free), or Veterans@IllinoisState edu. . Registrar FAQ How do students at Illinois State University register for classes? Students register by using the My.IllinoisState.edu portal . Information pertaining to regis- tration can be accessed at Registrar.IllinoisState.edu/Registration .

What are midterm grades, and who are they for? Midterm grade collection occurs for all first-year undergraduates and select unique stu- dent populations . This grade check is used to assess the student’s academic progress and provide appropriate academic support . Students are encouraged to discuss their progress with their instructors and advisors . University College administers midterm grades, and questions from students should be directed to UniversityCollege@IllinoisState edu. or (309) 438-3217 .

What is directory information and student privacy? Information about directory information and student privacy may be found at Registrar.IllinoisState.edu/FERPA .

What does withdrawing from a course mean? If a student chooses to end enrollment in a course, they must drop or withdraw from the course . If action is taken by the end of the 10th day of classes, the course is removed from their schedule/record . If action is taken after the 10th day but before the end of the eighth week of classes, a withdrawal grade of WX is placed on their record . A WX grade does not affect a student’s grade point average, because it is assigned before a grade can be deter- mined . Detailed information on policies for withdrawing from a course can be accessed at the website .

How is the grade point average (GPA) calculated? Detailed information regarding GPA calculation can be found in the Undergraduate Catalog at IllinoisState.edu/Catalog .

How can a student request enrollment verification for an insurance company, a loan deferment, an agency, etc.? Students may obtain an official enrollment verification letter from the Office of the Uni- versity Registrar . Students can download a verification request form that can be brought, mailed, or faxed to the Registrar Service Center . Forms are also available on-site . Process- ing these forms generally takes one to two business days . Students are not considered to be officially enrolled at Illinois State University until after the 10th day of classes for a given term .

PARENT AND FAMILY GUIDE 2018–2019 17 UNIVERSITY COLLEGE

We realize the skills, experience, and resources students bring We do not want students to have to spend years learning these to college are as different as the places they call home . But things, so we offer seminars so they can learn the ins and outs success is not just about the skills and tools you already have, of campus in an easy, concise manner . For more information, but about continuing to develop skills and tools . contact (309) 438-7100 or VisorCenter@IllinoisState edu. . Our job at University College is to teach our students about the tools Illinois State University has to offer—through advis- TRiO/Student Support Services ing, mentoring, skills workshops, and transition seminars—in order to break down barriers, develop academic skills, and Students new to the college experience, such as first gen- build confidence . Our students do the rest . eration students, sometimes come with their own unique expectations and pressures . TRiO/Student Support Services offers a wide variety of advising, mentoring, tutoring, and Academic Advisement counseling opportunities to assist these students in feeling Academic advisors are the first point of contact for students, comfortable in their new college home and to make successful a resource not only for help with selecting and getting into progress toward graduation . Check out our website to see if classes, but career planning, finding a major, and academic you qualify or contact us at (309) 438-2099 or StudentSup- coaching . They cover it all, and if they do not have the answer, portServices@IllinoisState edu. with any questions . they know who does . Contact Academic Advisement at (309) 438-7604 or Advising@IllinoisState edu. . Julia N. Visor Academic Center Practical and focused academic skills are honed and learned at Developmental Math the Julia N . Visor Academic Center . Need better study skills? Not everyone comes to Illinois State University with the same This is the place . Need help talking to instructors? We can help basic math skills . The Developmental Math program helps stu- with that . Need tutoring in a biology class or writing assis- dents get up to speed, providing the necessary skills needed to tance for a term paper? We have that too, with our variety of be successful . The program offers individualized help in a class- workshops, mentoring, tutoring, study groups, and one-on-one room setting, paired with tutorial services from peers trained writing assistance . We solve problems, so students can learn specifically for the classes . Contact Developmental Math at solutions . Contact the Julia N . Visor Academic Center at (309) (309) 438-3360 or DevelopmentalMath@IllinoisState edu. . 438-7100 or VisorCenter@IllinoisState edu. . New Student Seminars New student seminars are all about getting oriented to a new place, knowing what resources are available, and developing strategies for how to get involved in the campus community .

18 ILLINOIS STATE UNIVERSITY UNIVERSITY COLLEGE GENERAL ACADEMICS

University College coordinates academic warning can contact University College for University College good standing, academic warning, academic guidance on programs and services geared UniversityCollege .IllinoisState edu. probation, academic dismissal, and academic toward improving their academic standing . reinstatement . For information about these (309) 438-3217 academic policies, call University College at Academic probation UniversityCollege@IllinoisState edu. (309) 438-3217 . When a student’s cumulative grade point aver- age falls below 2 0. (on a 4 0. scale), they are Academic good standing placed on academic probation . Students on To maintain academic good standing, a student academic probation are required to participate must achieve a minimum cumulative grade in Project Success, a program designed to point average (GPA) of 2 0. on a 4 0. scale . assist students in returning to good academic The total number of hours completed includes standing . all college work earned by the student . How- ever, only the grades earned at Illinois State Dismissal are used in computing the cumulative GPA . Academic good standing status is sufficient A student who is placed on academic proba- for continued enrollment in the University tion for a second or subsequent time may be and may be necessary for eligibility to serve dismissed from the University and from their on various University committees and for major . Should the student be reinstated to participation in some cocurricular activities . Illinois State, they would need to be accepted Academic good standing status does not guar- by the department in which they desire to be a antee admission to or retention in departments major before they can declare a major . or programs . Specific information concerning admission to and retention in programs is Academic listed in the Undergraduate Catalog under the appropriate department or program descrip- reinstatement tions . Students may request reinstatement to the University . Such requests are reviewed by a committee and either approved or denied . Academic warning Repeated failure to do satisfactory work may Each fall and spring semester, the University result in permanent exclusion from the Univer- identifies students who appear to be in jeop- sity . If dismissed, a student may not enroll in ardy of being placed on academic probation . any university programs, regular semesters, or These students are notified that they are on summer sessions . academic warning . Students on academic

PARENT AND FAMILY GUIDE 2018–2019 19 DEAN OF STUDENTS OFFICE

Dean of Students Office The Dean of Students Office engages students in developing a greater understanding of self DeanOfStudents .IllinoisState edu. and the world around them and advocates for students individually and collectively, while chal- lenging students to be responsible campus and community citizens . We accomplish this by (309) 438-2008 collaboratively developing inclusive, responsive, and holistic programs and services . The major functions within the Dean of Students Office include the following: /DOS .IllinoisState • Diversity Advocacy @ISU_DoS • Fraternity and Sorority Life

@ISU_DoS • Graduation services • Off-campus student services • New student orientation Download the official Illinois • Parent and Family Services State University App for free in • Student activities and events the App Store or Google Play store and find the Get Involved • Student clubs and organizations guide for an events calendar, • Student Conduct and Conflict Resolution directory of student organiza- • Student government tions, and more . • Student leadership development • Students’ Attorney Dean on Duty During academic business hours (8 a .m .–4:30 p .m ., Monday–Friday), one of the associate deans is available to any student to discuss a problem or concern . Students can call (309) 438-2008, stop by the Dean of Students Office on the third floor of the Student Services Building, or visit our website . Parents or family members in need of assistance should con- tact Parent and Family Services at (309) 438-2008 . To receive news and updates from the department, like the Dean of Students Office on Facebook or follow the office on Twitter or Instagram .

20 ILLINOIS STATE UNIVERSITY Diversity Advocacy Diversity Advocacy supports multicultural and lesbian, gay, bisexual, transgender, and queer (LGBTQ+) students through direct advisement of advocacy organiza- tions . Diversity Advocacy also coordinates programs and services to help raise cultural awareness, create a supportive campus environment, and contribute to a broader understanding of diversity at Illinois State University . For example, we encourage students, faculty, and staff to use personal pronouns (i e. ., she/her/ hers, he/him/his, they/them/theirs) as a way to show support for our transgen- der students . We also visually identify safe spaces on campus for students of color, LGBTQ+ students, and undocumented students . Fraternity and Sorority Life At Illinois State University, there are 38 fraternities and sororities comprising over 2,500 students . Membership in a fraternity or sorority can be one of the most valuable experiences during a student’s college career, as organizations focus on the principles of scholarship, community service, leadership, and brotherhood/ sisterhood . Students’ Attorney Students’ Attorney services are provided at no charge to Illinois State students . Our Students’ Attorney handles a variety of legal issues . In addition to working with students who are having difficulty with a landlord or have been issued a citation by a police officer, the Students’ Attorney regularly reviews documents such as leases, contracts, and applications and counsels students to take steps to avoid getting themselves in difficult situations . As a parent or family member, your primary role is to guide your student to our service . It is important for par- ents to understand that their students have a confidential relationship with their lawyer . This means that a lawyer is absolutely prohibited from discussing what transpires between them with anyone . In fact, the lawyers cannot even disclose that a particular student is a client . Parents cannot schedule appointments for their student . Students must call (309) 438-2008 to schedule an appointment . Student clubs and organizations With over 450 registered student organizations (RSOs) available, students have the opportunity to explore their interests, learn new skills, plan campus activities, and find common ground with their peers . Getting involved in student organiza- tions helps students succeed on campus . Additional benefits include making new friends, obtaining hands-on experience in their major, building a resume, and hav- ing fun . Student Conduct and Conflict Resolution Student Conduct and Conflict Resolution (SCCR) enforces the Code of Student Conduct, the official outline of student behavioral expectations, which is posted on the Dean of Students Office website . All students are expected to follow the Code of Student Conduct on and off campus . In addition, SCCR offers conflict resolution services for members of the University community .

PARENT AND FAMILY GUIDE 2018–2019 21 New student orientation Illinois State University hosts a Welcome Week at the start of fall semester to acclimate new students to campus . The programs provide educational, social, and recreational activities for freshmen and transfer students, with an emphasis on how to succeed at Illinois State . Illinois State also hosts an event at the start of the spring semester for new transfer students to assist with their transition to the insti- tution . For more information, visit WelcomeWeek.IllinoisState.edu . Commencement At Illinois State University, graduation refers to completing all the requirements necessary to obtain a degree in the student’s major, which results in the receipt of a diploma . All students must apply for graduation . Commencement refers to the ceremony that celebrates the completion of the degree requirements . The University holds commencement ceremonies in December and in May . For more information related to commencement, including ceremony schedules, cap and gown purchasing, photography, driving directions, and frequently asked ques- tions, visit Commencement.IllinoisState.edu . Extended Student Absence As a service to students, the Dean of Students Office will provide notification to instructors when students have been/will be absent from class(es) for three or more consecutive days and are unable to notify their instructors . Although it is the student’s responsibility to contact faculty about any absences and oppor- tunities to complete missed work, the Dean of Students will serve as a contact resource for students .

The following guidelines apply to student absences: • Students are not required to report absences to the Dean of Students Office . The office serves as a resource to help students reach faculty . • The student is responsible for providing verification of the absence to instructors, if requested . Only instructors have the authority to excuse stu- dents from classes or course work . • Instructors will be notified by email; the student’s Illinois State University email address will be copied .

In the event that a student experiences a death of an immediate family member, the student will be excused from class for bereavement and travel considerations for up to five days . If a student will be absent because of a death, the student is responsible for notifying the Dean of Students Office prior to their absence . The Dean of Stu- dents Office will communicate with the individual’s course instructors of record about the absence and the reason for the absence . Upon receiving proper docu- mentation regarding the death and relationship, the Dean of Students Office will provide this documentation to each of the course instructors, if requested .

22 ILLINOIS STATE UNIVERSITY PARENT AND FAMILY GUIDE 2018–2019 23 STUDENT ACCESS and ACCOMMODATION SERVICES

Student Access and As a unit of the Student Affairs Division, Student Access and Accommodation Services (SAAS) Accommodation Services is the office designated to provide approved accommodation services for students with disabil- ities or medical/mental health conditions under Section 504 of the 1973 Rehabilitation Act and StudentAccess .IllinoisState edu. the Americans with Disabilities Amendments Act . SAAS obtains and maintains documenta- (309) 438-5853 tion of disability, determines eligibility for services, establishes accommodations, and develops AbleISU@IllinoisState edu. plans for providing accommodations through an interactive process with students .

/StudentAccessISU Accommodations SAAS provides accommodation services based upon documentation provided and the stu- @SAAS_of_ISU dent’s specific needs . The following are some examples of accommodations provided by SAAS:

• Exam accommodations: exam room, extended time, scribe, audio exams • Classroom accommodations: notetaker, accessible seating, assistive technology • Communication accommodations: sign language interpreter, closed captioning, CART services • Alternative format accommodations: electronic text, Braille, enlarged print • Environmental accommodations: housing, dining, parking upgrade Steps to receiving reasonable accommodations It is the student’s responsibility to participate in the interactive process by following these steps:

1 . Self-identifying to SAAS as a person with a disability or medical/mental health condition . 2 . Completing a Request for Services form . 3 . Providing documentation of disability or medical/mental health condition .

24 ILLINOIS STATE UNIVERSITY Once the Request for Services form and documentation are submitted, the Review Commit- tee will evaluate and determine eligibility . The student will be notified of their eligibility by email and be asked to schedule an intake appointment to learn how to access their accom- modations . SAAS FAQs Is the Individualized Education Program (IEP) or 504 Plan from high school sufficient documentation for college? The IEP or 504 Plan that was created while your student was in high school does not apply to the college level . Current and comprehensive information is necessary to verify the nature and extent of the disability or medical/mental health condition and to clearly substantiate the need for accommodations . Please refer to the documentation requirements on our website .

As a parent, can I request accommodations for my student? Students must self-declare their disability or medical/mental health condition . You cannot make requests for accommodations for your student . Your student must make the decision to use the services and complete the Request for Services form .

Is there an additional cost to receive accommodation services? No, there are no additional fees for services provided by SAAS .

Are there scholarships for students connected to SAAS? Yes, SAAS awards scholarships each fall semester . The applications are posted on our webpage in mid-August each year . To learn more about scholarships awarded by other Illi- nois State University departments and community agencies, the student can visit FinancialAid.IllinoisState.edu . Confidentiality Information provided to SAAS is considered confidential and will be used for the expressed purposes of establishing protection under the law, determining appropriate accommoda- tions, and ensuring the effective implementation of those accommodations . All provided information is maintained solely by the SAAS office, is not shared except at the request of the student, and is protected against misuse by others . Documentation requirements All documentation must be current, comprehensive, verify the nature and extent of the disability or medical/mental health condition, and clearly substantiate the need for accom- modation . All documentation must be submitted on official letterhead of the professional verifying the disability . Reports must be dated and signed, and include the name, title, and the credentials of the evaluator . Descriptions of the documentation requirements can be found on the website . Students are strongly encouraged to contact the office with support- ing documentation as soon as they have been admitted to the University or are aware of the need for services . This early contact allows sufficient time to help students complete the process to begin working with SAAS and put effective accommodations in place .

PARENT AND FAMILY GUIDE 2018–2019 25 CENTER FOR COMMUNITY ENGAGEMENT and SERVICE LEARNING

Center for Community The Center for Community Engagement and Service Learning provides students with a Engagement and Service variety of opportunities to learn about community needs and volunteer their time and Learning talents to address those needs . These civic action experiences are designed to promote active learning, enhance the student experience, provide career development, and offer CommunityEngagement .IllinoisState edu. an avenue for students to act on the University’s core value of civic engagement . (309) 438-1100 CommunityEngagement@IllinoisState edu. Some of the opportunities offered by the center include the following: • Alternative Spring Breaks /CommunityEngagement IllinoisState. • Bring It Back to Normal • Holiday Helper • MLK Day of Service • September Service Saturdays • Serving Those Who Served • Trick or Treat for Change • Volunteering at local organizations

26 ILLINOIS STATE UNIVERSITY INTERNATIONAL STUDIES and PROGRAMS—STUDY ABROAD

At Illinois State, your student has the opportunity to study abroad for a summer, semester, International Studies or academic year in over 47 countries . During a study abroad program, students learn criti- and Programs—Study Abroad cal skills that will help them in their future careers, such as leadership, flexibility, intercultural StudyAbroad .IllinoisState edu. communication, and improved foreign language skills . The Office of International Studies and Programs (OISP) is available not only to help your student find the program that best matches (309) 438-5276 their personal and academic interest, but also to guide them through the entire study abroad StudyAbroad@IllinoisState edu. process . Many programs are the same cost or less than the cost of attendance at Illinois State, and financial aid may be applied . While most programs do not require foreign language skills to participate, study abroad is the best way to increase language proficiency . Students may choose to study abroad as early as the summer after their freshman year .

PARENT AND FAMILY GUIDE 2018–2019 27 CAREER CENTER

Career Center Your student may be beginning their academic journey at Illinois State, but it’s not too early to CareerCenter .IllinoisState edu. start thinking about life after graduation . Whether they know exactly what career they want or are finding out what they’re passionate about, you can help them lay a foundation through HireARedbird .IllinoisState edu. gaining experiences and making connections . (309) 438-2200 CareerCenter@IllinoisState edu. Encourage your student to take the following steps: • Get good grades. They can utilize the free tutoring at University College’s Julia N . Visor /CareerCenterISU Academic Center . • Connect with their professors. These professors could become mentors and write letters @ilstuCareer of recommendation for your student, if the student makes the time to get to know them . @ilstuCareer • Utilize their resources. Suggest your student meet with their academic advisor and career advisor as soon as possible . As they start thinking about major and career plans, it’s important to talk to the people who can help with this process . Advisors can help if your student is undecided about their major or career as well . • Build their resume. Your student can get involved with a registered student organiza- tion, work a part-time job, volunteer in the community, or start looking for internships . Because of the skills developed through these out-of-the-classroom experiences, stu- dents who have been actively involved tend to have more access to opportunities and earn more when they start their careers than those who only attend class . • Create a profile on Hire-A-Redbird. This free online job vacancy tool allows students to research and identify part- or full-time employment and internship openings . Students who create a profile early can track their experiences and start connecting with employers . • Attend career-related events. The Career Center hosts a variety of career programs and job fairs . Your student should take advantage of these events to get a jumpstart through the helpful advice of career advisors and the professional connections made by network- ing with employers .

28 ILLINOIS STATE UNIVERSITY KEYS TO ACADEMIC and CAREER SUCCESS

STAGE 1: EXPLORE STAGE 2: EXPAND

ACADEMIC ACHIEVEMENT ACADEMIC ACHIEVEMENT • Always strive for academic success. • Create an academic plan with • Attend and actively participate in classes and get your academic advisor and faculty. to know your professors. • Meet with your career advisor to identify career • Meet with your academic advisor and faculty to discuss ACADEMIC ACHIEVEMENT opportunities that align with your interests. major requirements and your academic goals. • Explore options to study abroad. • Participate in and contribute to department- based introductory classes. • Explore your academic and career interests online. Contact the Career Center for help. TRANSFERABLE SKILLS • Attend available tutoring sessions and workshops as needed. • Refine writing, communication, analytical, and other transferable skills through TRANSFERABLE SKILLS course work and involvement opportunities. • Develop your transferable skills, such as writing, communica- tion, or public speaking. Seek a part-time job, internship, or other EXPERIENCES AND INVOLVEMENT experiences to build your current skill set. • Obtain a leadership role in an organization. • Attend academic, career, and campus events. EXPERIENCES AND INVOLVEMENT • Apply for internships at HireARedbird.IllinoisState.edu. • Explore student organizations, volunteer, and seek leadership or civic engagement opportunities. • Attend academic, career, and campus events. NETWORKING • Get to know faculty. • Conduct a job shadow with a professional NETWORKING in your area of interest. • Conduct an informational interview with TRANSFERABLE SKILLS • Create LinkedIn and Hire-A-Redbird profiles; professionals in your areas of interest. visit the Career Center to learn how.

STAGE 3: EXECUTE STAGE 4: EMBARK ACADEMIC ACHIEVEMENT ACADEMIC ACHIEVEMENT • Inquire about earning academic credit for an internship • Research specific academic and or research opportunity in your department. career opportunities (e.g., job search, • Evaluate the status of your academic graduate school). and career plans. EXPERIENCES AND INVOLVEMENT • Meet with your career advisor to • Ask faculty to serve as references implement job-search strategies. to help meet your career goals. • Apply to graduate programs or jobs that align with your goals. TRANSFERABLE SKILLS • Leverage your acquired writing, communication, TRANSFERABLE SKILLS analytical, and other transferable skills. • Update and finalize your resume and related professional documents to EXPERIENCES AND INVOLVEMENT include your transferable skills. • Relate your internship experience to your course work and career preparation. EXPERIENCES AND INVOLVEMENT • Attend academic, career, and campus events. NETWORKING • Meet with a career advisor and faculty to discuss job-search strategies. • Establish a professional social media presence. NETWORKING NETWORKING • Continue to build your network at • Network with faculty. academic, career, and campus events. • Maximize your professional networks (e.g., LinkedIn, professional contacts).

PARENT AND FAMILY GUIDE 2018–2019 29 STUDENT HEALTH SERVICES

Nurse Vaccines Consult Student Health Services offers vac- cines by appointment for an additional The Nurse Consult charge . It is the student’s responsibil- service is a regis- ity to ensure that their records are tered nurse who is complete . Students who fail to comply available for phone with the immunization requirements consultation for by the fifteenth calendar day of their health concerns or first semester at Illinois State will incur questions . Call (309) a registration block and an administra- 438-7676 during SHS tive fee . business hours . Pharmacy Student Health The SHS pharmacy Services FAQ fills prescriptions If my student becomes ill, needs ordered by our medi- special medical assistance, or needs cal providers, by your to be out of school for an extended family physician, or period of time, whom do I contact? by outside providers . Students may bring Student Health Services is accessed Medical clinic a written prescription to the pharmacy through appointments . Laboratory, The clinic functions as a primary care or your doctor can call-in prescriptions X-ray, pharmacy, and allergy clinic facility open Monday–Friday, 8 a .m .– at (309) 438-8713 or fax to (309) services are available in addition to 4:30 p .m . by appointment only . Hours 438-7569 . The pharmacy accepts most physicians . Students may also contact of operation are adjusted during aca- major prescription insurance cards . Stu- Student Access and Accommodation demic and summer breaks . dents should carry a copy of their card; Services to discuss reasonable accom- Student Health Services (SHS) pro- alternatively, a copy of the front and modations . The Dean of Students Office vides examinations, treatments, and back of the card may be faxed to the should be contacted if students need minor surgical procedures . The student pharmacy . The pharmacy accepts pay- to be absent due to illness or a family is responsible for costs incurred for ment by cash, personal check, or emergency . services provided outside of SHS . A credit card . “front-door fee” will be billed to the Where do students go when SHS is student’s university account for each Immunizations closed? visit to the clinic . Students who require All students admitted to Illinois State If students require urgent or emergency specialized diagnostic procedures, or University are required by College medical care, they can use one of two treatments not available at SHS, will be Immunization Code: Title 77, Section local hospitals: referred to an appropriate community 694 to provide immunization records or specialist . • Advocate BroMenn Medical proof of immunity for several diseases . Center Visit the website for information regard- • OSF St . Joseph Medical Center Medical services ing our requirements . Documentation of immunity must be complete and on • Primary care clinic Additional prompt/urgent care centers file in Student Health Services by the are available, including: • Immunizations, TB testing, and following deadlines: the first week of allergy injections January for the spring semester, the first • Advocate Health Care Urgent Care • Sexual health services week of July for the summer semester, • Advocate Medical Group, College • Sexually transmitted infection and the first week of August for the Avenue testing and treatment fall semester . All immunization dates • Center for Health at Fort Jesse • Radiology must be signed/certified by a physician • CVS Minute Clinic or public health official . International • Laboratory* • Eastland Medical Plaza II students are required by university reg- • Pharmacy ulations to have a TB screening within • Meijer Family Quick Care • Psychiatry* 10 days of their arrival on campus .

* Additional charges may apply .

30 ILLINOIS STATE UNIVERSITY STUDENT HEALTH SERVICES

• OSF Center for Health at Nord Student Health Services . All students Farms registered for nine or more credit hours • OSF Medical Group, College Avenue (six or more summer session hours) are assessed the insurance plan fee . Who may use SHS? Does this plan meet the federal Students who register for at least one requirement of having health insur- credit hour are assessed a fee that enti- ance? tles use of all of the services of SHS for that semester . Yes, the plan is rated a “Platinum” plan, the highest rating under the Affordable Is an appointment required? Care Act . Yes . Call (309) 438-2778 or schedule What does this plan cover? online at HealthServices.IllinoisState. edu/Secure . This plan provides global benefits for office calls, lab work, X-rays, surgery, Are flu shots available? anesthesia, hospital inpatient and outpa- tient services, emergency room services, Yes . Flu shots are provided at the begin- ambulance, prescription drugs, and ning of the fall semester and throughout preventive and contraceptive care as flu season . required by the Affordable Care Act . This plan may be retained during the summer, Student insurance even if the student is not registered for Student Health Services summer school, and for one term after The Illinois State student health insur- HealthServices .IllinoisState edu. graduation . ance plan is intended to complement (309) 438-8655 services available to students through Student Health Services by providing a What if I don’t want the University comprehensive plan of health and acci- plan? dent benefits . This insurance provides The fee can be removed from the stu- global coverage . The plan is designed to dent’s account by completing a request be the only coverage students have or to cancel and presenting evidence of an to supplement other family coverage by equal or better policy prior to the 15th covering deductibles, coinsurance, and calendar day of each term . Most families other out-of-pocket expenses up to 100 keep this plan to supplement or replace percent reimbursement . The insurance other coverage . When the family plan has provides coverage for medical services deductibles, coinsurance, or restrictions such as hospitalization, surgery, diagnos- on where to obtain care, the University tic tests, medications, and office visits . plan can close the gaps and extend cov- An insurance fee is assessed to stu- erage to anywhere in the world . dents registered for nine or more hours For a complete description of insur- each semester (six or more hours during ance benefits, call the Student Insurance summer school) . Students returning in Office at (309) 438-2515 . Brochures, the fall may extend spring semester cov- which contain the insurance ID card, are erage through the summer by applying mailed after admission to Illinois State . prior to the end of the spring term . For Benefit counselors are available to assist more information, visit HealthServices. with claims from 8 a .m .–4:30 p .m ., Mon- IllinoisState.edu/Insurance . day–Friday . Student insurance FAQ How do I enroll for insurance? A health and accident insurance plan is provided separately and in addition to

PARENT AND FAMILY GUIDE 2018–2019 31 STUDENT COUNSELING SERVICES

What if I’m concerned about my stu- My student was referred off campus dent and want some guidance? for help. Why is this done? You may consult with one of our profes- We sometimes refer to off-campus pro- sional counselors during our regular viders if your student’s needs would be business hours . We can answer ques- best served by long-term counseling or if tions and help you develop a plan about your student has a specialized need that how to best help your student . our counselors cannot address . We have a case manager on our staff to assist stu- My student told me that they are dents with the referral process, including seeing a counselor. May I talk to that help with referrals, navigating insurance coverage and payment questions, and counselor and tell them some impor- offering suggestions for practical issues tant information? such as transportation to appointments . Advise your student to share important information about themselves with us Services directly . We are not allowed to share any information about any student without • A 24-hour crisis service for psycho- a signed release of information from logical emergencies the student (including information as to • Group counseling for many of the whether or not your student is receiv- concerns facing students (e .g ., ing services from SCS); however, we can interpersonal relationship concerns, receive information from others . If you identity issues, stress) have information you wish to share with us, you can contact us at (309) 438- • Short-term individual counseling College life can be fun, rewarding, and 3655 . Although we may not be able to for concerns, including depression, stressful . Students can feel overwhelmed, share information with you, we will make anxiety, stress, relationships, or experience anxiety or depression, or a note of important information you wish identifying career goals struggle with relationship difficulties or to offer to us . • Access to psychiatric services diminished self-esteem . However, many through Student Health Services of these issues can be addressed with a My student was sexually assaulted. • Referrals to community providers little help . Student Counseling Services (SCS) helps students cope with difficult What services are available for them? • Online assessments for mental emotions and life circumstances . SCS is Students who have experienced a sexual health issues staffed by licensed professional psychol- assault can receive support through our • Workshops for student groups on ogists and counselors, who are attuned Sexual Assault Survivor Services and mental health issues to the needs of college students . All of our confidential advisors . Unlike most our services are free and confidential . university faculty and staff, confidential Please encourage your students to call us advisors are NOT required to report Student Counseling Services if they need help getting back on track . sexual assault incidents to the university . Confidential advisors can provide confi- Counseling .IllinoisState edu. Student Counseling dential information on reporting options (309) 438-3655 and possible outcomes, resources and Services FAQ services, survivor rights, and orders of protection/no contact orders; liaise with How does my student make an other resources; assist with contacting appointment at SCS? resources and filing a report; and assist Students may either call the office or with accessing interim protective mea- walk in to schedule an initial appoint- sures and accommodations . Our staff ment . A counselor will meet with the has extensive training in trauma and can student to clarify their concerns and also provide ongoing support and advo- to determine a plan to address those cacy services, accompany students to concerns that may include ongoing coun- any appointments, and assist with their seling, a referral to one of our programs, recovery so they can continue their aca- or another service in the community . demic and career pursuits .

32 ILLINOIS STATE UNIVERSITY OFFICE OF PARKING and TRANSPORTATION

The Office of Parking and Transportation regulates and enforces University parking policies . All Office of Parking and vehicles parked on campus (other than in hourly pay lots or paid meters) must display a valid Transportation parking permit during the posted hours and be parked in the appropriate parking areas des- Parking IllinoisState. edu. ignated by the permit . Visitors parking on campus may use the Bone Student Center pay lot, located north of the Bone Student Center, as well as the South University Street Parking Garage (309) 438-8391 pay lot, located on the first level of the garage, for an hourly fee . Full campus parking rules and Parking@IllinoisState edu. regulations can be found on the Office of Parking and Transportation's website . Overnight parking is not allowed in the pay lots . Meters are available and are enforced 24 hours a day, seven days a week . Guests requiring overnight parking arrangements must obtain @RedbirdParking a temporary parking permit . These permits can be obtained from the Office of Parking and Transportation from 7:30 a m. .–4:30 p .m ., Monday through Friday . After regular business hours and on weekends, permits can be obtained through the University Police Department located in the Nelson Smith Building . There is an “open parking” allowance on weekends, between the hours of 7 p .m . Friday and 4 a .m . Monday, in the faculty/staff (red) and commuter lots (green) . This allowance does NOT include reserved spaces, reserved zones, service vehicle or business spaces, parking garages, meters, pay lots, or (blue) student storage lots . Questions about this allowance should be directed to the Office of Parking and Transportation at (309) 438-8391 . The Office of Parking and Transportation manages the Redbird Ride transportation pro- grams, which include the Redbird Express Campus Shuttle, and fixed route Universal Access . Faculty, staff, and students ride these buses at no cost when they swipe their valid Redbird card at the fare box . Questions regarding the bus service can be directed to Connect Transit at (309) 828-9833 . The Office of Parking and Transportation reserves the right to redesignate any and all lots for special events on campus . Campus Motorist Assistance Program The Office of Parking and Transportation also provides a free Campus Motorist Assistance Program for vehicles parked on the Illinois State campus . If you run out of gas, have a flat tire, lock your keys in your car, or need a jump start, our office will provide assistance at no charge for vehicles parked in University parking lots . Call the Office of Parking and Transportation at (309) 438-8391 during business hours (7:30 a .m .–4:30 p .m ., Monday–Friday) for assistance . For assistance outside of business hours call the Illinois State University Police Department at (309) 438-8631 . Only lockout service is available after 9 p .m . and on weekends .

PARENT AND FAMILY GUIDE 2018–2019 33 CAMPUS RECREATION RED ALERT

Campus Recreation Campus Recreation strives to enhance the quality of life of our unique members through a variety of recreational opportunities . Visit our website for a complete overview of services, pro- CampusRecreation .IllinoisState edu. grams, and events provided by the department . (309) 438-PLAY (7529) Campus Recreation is housed in the Student Fitness Center, which is located at the south- west corner of the Quad . This state-of-the-art facility is a hub of campus activity and provides extensive recreational opportunities for the Illinois State University community . All fee-paying students enjoy access to the building with their valid University ID card . This 170,000-square- foot facility has the following features:

• Three multipurpose sport courts • Indoor track • More than 22,000 square feet of cardio/weight training space • Indoor pool • Group fitness studios, cycle studio, and HIIT Zone • 47-foot-high climbing wall and bouldering cave • A Starbucks and study space in the lobby

Campus Recreation also offers a variety of programming opportunities:

• Intramural Sports • Group fitness classes • Personal training • Sport clubs • Team-building activities, including a high ropes course • Outdoor equipment rentals • Adventure trips

The department also offers student employment positions in a variety of areas . Parents and siblings are welcome to use our facilities by having their student sponsor them through a daily pass for $10 .

34 ILLINOIS STATE UNIVERSITY RED ALERT

Red Alert is one of the best social activities on campus and allows all students to be involved /RedAlertISU with Illinois State Athletics by attending sporting events with friends . Red Alert membership includes the following benefits: @RedAlertISU

• Admission to all regular season home football and men’s basketball games for a year @RedAlertISU • Red Alert T-shirt • Admission to games 15 minutes before non-Red Alert students and public • Tickets automatically loaded onto a student’s ID card /ISURedbirds

Red Alert has been voted the top student section in the Missouri Valley Conference @ISURedbirds (MVC) and helps create the best home court atmosphere in the MVC . Students may pur- chase a Red Alert Pass at Preview, in person at the Redbird Arena Ticket Office, or by calling @ISURedbirds (309) 438-8000 . The $50 membership fee for the Red Alert pass can be charged to a student account or paid with debit/credit card . Non-Red Alert members can purchase $5 single-game tickets for regular season home foot- ball and men’s basketball games . All other sports feature free admission for students! Redbird Arena Ticket Office Families wishing to attend Redbird Athletic events can purchase season tickets, miniplans, or single-game tickets by calling (309) 438-8000 or visiting GoRedbirds.com/Tickets .

PARENT AND FAMILY GUIDE 2018–2019 35 36 ILLINOIS STATE UNIVERSITY ALUMNI ENGAGEMENT

All graduates of Illinois State University are automatically members of the Illinois State Uni- Alumni Engagement versity Alumni Association . The Alumni Engagement staff, along with the Alumni Association Alumni IllinoisState. edu. board of directors, provides a variety of programs and services for over 210,000 alumni and also prepares students for their future roles as alumni . (309) 438-2586 Alumni@IllinoisState edu. For current students • Student Alumni Council—a great opportunity for students to build their resume while showing school spirit and gaining leadership and philanthropic experience . • Scholarships—each year the Alumni Association awards scholarships to current and future students . Applications typically open in October and close in December . Details are available at Alumni.IllinoisState.edu/Students . • Redbird Legacy—special events and opportunities are available for students considered a legacy! A legacy is a student or alumnus/a who has a parent, guardian, grandparent, or sibling who is an Illinois State graduate . Learn more at Alumni.IllinoisState.edu/Students . • Internships and networking—Alumni Engagement offers internships each semester for students to gain valuable experience as well as opportunities to network with alumni, campus representatives, and community leaders . Homecoming Join the fun at Illinois State’s Homecoming . The schedule of activities for this annual cel- ebration includes a mix of campus traditions and new events . Whether you’re a student or a parent, you’ll find something to match your interests . Visit Homecoming.IllinoisState.edu for complete details .

PARENT AND FAMILY GUIDE 2018–2019 37 ADVICE FOR FAMILIES

College is a time of great change for stu- adult . Even though you may want to step dents and their families . An important in, students must learn how to handle Responsibility component to student success is prepar- tough situations on their own . The point One of the most important lessons your ing for the transition to college . Each is not to stop showing how much you college student will learn is responsibil- student responds differently to change . care, but instead to help transition your ity . Successful students are self-sufficient Discuss your student’s anxieties, fears, student into adulthood by providing guid- and act on their own initiative . The and excitement about attending college . ance and encouraging their resilience . University treats students as adults and Below are some common areas that expects them to act that way . When stu- students struggle with as well as ways Homesickness dents do need help, guidance is available . to support their overall well-being . Addi- tional information can also be found at It is only natural for students to be Stress and worrying StudentAffairs.IllinoisState.edu/Your/ homesick . There is no question that Caring . many students feel this . Some students Stress is one of the top concerns report- may try to alleviate their homesickness ed by college students . A poor test score, by going home every weekend . Involve- relationship issues, or even laundry woes Helping ment on campus can lead to connections can send students into a spiral . Give your The most difficult challenge you may and activities that help a student feel at student a sympathetic ear and talk them face is deciding how to respond to your home on campus . Encourage your stu- through these normal disappointments . student’s problems . Your child is in a dents to explore ways to get involved and If stress and worrying are repeated con- world where others consider them an find their community . cerns for your student, encourage them

38 ILLINOIS STATE UNIVERSITY to utilize campus resources such as Student Coun- seling Services or workshops from Health Promotion and Wellness . Trusting For students, one of the most exciting and scary things is that they are leaving the security of their homes and families . They may find adjusting to life away from home difficult enough without feeling the people whose opinions they respect most are ques- tioning their decisions . Your student’s hours, weight, and behaviors might fluctuate . Trust your student to learn, grow, and possibly make mistakes while providing them nonjudgmental support during this challenging transitional phase . Visiting Visits are a great way for students to introduce their families to the people and places important to them at college . However, unannounced visits may not be appreciated and could be potentially embarrassing to you, your student, and their roommate . It’s best to contact them first! Writing and messaging Write a letter, or send a quick text, email, or social media message . If you believe that your student will find something interesting, send it . An occasional care package is also a welcome surprise . Reach out on holidays/celebrations that are significant for your student because holidays can trigger loneliness or homesickness .

PARENT AND FAMILY GUIDE 2018–2019 39 SAFETY and WELL–BEING

The safety and well-being of students academic consequences . Addition- to understand that responsible behavior is of the utmost importance to Illinois ally, accidents, fights, and risky sexual will enable them and others to succeed . State University . College life may lead behavior are all realistic scenarios that Communicate openly with your your student to be confronted with can accompany irresponsible drinking . student about the dangers of alcohol situations that they have never been in Lastly, students who consume more misuse and abuse . Share with them before, including situations that involve alcohol experience negative academic the signs of alcohol poisoning and the alcohol and drugs . Use the incidents of consequences associated with their importance of calling 911 . Oftentimes, alcohol poisoning, DUIs, and hazing cov- alcohol use, such as missed classes or students are afraid to call for help ered in the news as well as portrayals of tests and lower grade point averages . because they are concerned about get- college life in media sources as a way to For students who drink alcohol, the ting the victim or themselves in trouble discuss with your student the effects of more drinks consumed per week has an if they are under 21 . It is important that choosing to use substances . inverse relationship with GPA . students realize that college students The above are some of the many die every year from alcohol poisoning . Alcohol reasons that universities and local law Saving someone’s life outweighs any enforcement agencies take underage possible consequences of calling for We know a lot more about the dan- and excessive alcohol consumption very help . Under the Code of Student Con- gers of alcohol consumption than ever seriously . Parents and other trusted duct, the University will consider the before . Alcohol can cause problems adults have an important role in deter- positive impact of taking the appropriate in the hippocampus area of the brain, ring substance issues . Take time to action in an emergency situation when which is not fully developed until the speak with your student about what alcohol and/or other substances are mid-20s . Alcohol can also hinder the responsible behavior is . Students need allegedly involved . brain’s ability to learn, leading to serious

40 ILLINOIS STATE UNIVERSITY Symptoms of alcohol poisoning can facilitate sexual assaults by targeting vul- The consequences of marijuana include any of the following: nerable and/or inexperienced drinkers, use extend beyond possible penalties as well as by camouflaging how much imposed by the campus or community . • Conscious or semiconscious alcohol someone consumes with sweet In addition to arrest and fines, a student • Slow breathing: eight breaths or drinks and seeking to isolate an indi- convicted of possession of marijuana less a minute, or breathing that vidual from their friends . While only the can lose access to federal financial aid, stops for more than eight seconds perpetrator can truly prevent an assault, including student loans . For many fami- at a time understanding how alcohol is used as a lies, a loss of financial aid is the same • Cold, clammy, pale, or bluish skin weapon to commit sexual assaults can as losing access to higher education . A help keep your student and others safe . marijuana conviction may also restrict • Does not respond when being entry into law school or medical school talked to or shouted at Marijuana and or impede other professional aspirations . • Does not react to being pinched, Every family should make a point of prodded, or poked other drugs discussing choices and expectations • Unable to stand Marijuana use is on the rise among around marijuana and marijuana use . college students . While the majority Despite perceptions that marijuana Alcohol’s role in sexual violence of college students will abstain from is relatively safe, the risks associated marijuana use, some students will enter with even occasional marijuana use are Alcohol plays a complex role in sexual college with a history of marijuana use considerable . Marijuana use has the violence . At least 50 percent of reported while others will come into contact with potential to impair both physical and sexual assaults are associated with alco- and try it for the first time while they are mental health . Its active ingredient, tet- hol use . Perpetrators may use alcohol to in college . rahydrocannabinol (THC), negatively

PARENT AND FAMILY GUIDE 2018–2019 41 impacts the lungs, brain, heart, immune a medication differently than how • Your student becomes moody, system, and reproductive systems . In it is prescribed for them or takes a defensive, or quiet when you try to addition, those who use it once a week medication prescribed to someone else . talk to them about school . or more are considerably more likely However, intentionally using a prescrip- than nonusers to experience depression, tion drug, whether it is prescribed for There are many campus resources avail- anxiety, fatigue, and low motivation . you or obtained from someone else, for able to support your student . Please see Although physical effects and complica- the purpose of “feeling good” or “getting the resources guide at the end of this tions may not become apparent until high” constitutes abuse . Misusing or section . later in life, data provides strong evi- abusing prescription medication is dan- dence that using marijuana poses risks gerous, even more so when mixed with to students’ physical and mental health, alcohol or other drugs . Redbird respect: reputation, and future success . Being an empowered Sometimes referred to as Black Signs of an alcohol Mamba, Joker, K2, Kronic, and Spice, bystander synthetic marijuana can have serious or drug problem From the moment your student decides side effects . For more information on The following may indicate that your to attend Illinois State University, they synthetic marijuana, visit the American student is having difficulties with alco- become a part of the Redbird com- Association of Poison Control Center hol or drugs: munity . Our community encompasses website at AAPCC.org . diverse people, ideas, and culture . This diversity is one of the University’s most • Your student skips classes or has a prominent strengths, and inclusion is Prescription drug drop in academic performance . one of our core values . It is vital that all misuse and abuse • Your student frequently asks of us respect ourselves and others so for more money to cover their The misuse and abuse of prescrip- that we can ensure that everyone lives, tion drugs is a growing problem on expenses or takes on a second or learns, and works in a safe, welcoming college campuses . Prescription medi- even third job . environment . cation misuse is when someone takes

42 ILLINOIS STATE UNIVERSITY Your student’s college experience talk about . Consider these suggestions in may include situations that are new to order to have open and respectful discus- them and/or situations where someone sions with your student . may need their help . When people are faced with a situation where someone • Use cues to help bring up the needs assistance, they often do not help topic of alcohol, drugs, or other because of the bystander effect . The safety and well-being issues . Start bystander effect is a phenomenon where a conversation by commenting on people do not help someone in need if advertisements, music, shows on others are present . Talk to your student about the impor- television, or stories in the news . tance of recognizing and helping others Ask how your student feels about who may need assistance . Discuss with the topic and truly listen to what them the five steps that bystanders they say . go through before stepping up to take • Choose the appropriate time to talk action . with your student . The weeks and months just prior to beginning col- 1 . Notice an event . It is vital to always lege are the best time to start these be aware of your surroundings at all conversations . times . 2 . Interpret the event as a problem . If • Listen . Give your full attention and you are unsure if someone needs make eye contact . Talk openly and assistance, ask! honestly, while respecting that your 3 . Assume personal responsibility . Do student is an adult . Remember, your not assume that someone else will guidance and opinions are valued . help the person in need . • Discuss expectations . What do you 4 . Know how to help . If you aren’t sure expect of your student and what how to help, then find someone consequences are there if expecta- who does . When in doubt, call 911 . tions are not met? Also, explore 5 . Implement the help and step up! what your student expects from their college experience . Talk to your student • Correct misperceptions . Many While many students express that they students enter college anticipating want freedom, many still highly value rampant substance use and sexual guidance from trusted adults . Numer- activity based on things they have ous studies have shown that college seen in the media or heard from students greatly overestimate alco- friends . They also often think that hol use among their peers, as well as misperceive how valued or approved substances enhance their social substance-related behaviors actually life . Emphasize that, overall, college are . Students may feel that in order to students are responsible when it be accepted by their peer group, they comes to healthy decision-making . must match what they perceive to be And despite what they might think, others’ use and approval of alcohol and everyone is not doing it! other drugs . Parents can help counteract • Encourage your student to stand up these misperceptions by challenging for their right to have a safe envi- the mentality that excessive alcohol and ronment . Students who do not drink drug use is a part of college life . are still affected by those students Many of these topics may be new to your family or uncomfortable for you to who do . Encourage your student to take a stand if they feel their edu-

PARENT AND FAMILY GUIDE 2018–2019 43 If you are concerned about your student, encourage them to seek help from the following on-cam- pus resources:

• Health Promotion and Wellness Wellness .IllinoisState edu. (309) 438-WELL (9355) • Student Counseling Services Counseling .IllinoisState edu. (309) 438-3655 • Student Health Services HealthServices .IllinoisState edu. (309) 438-2778 or (309) 438-7676 • University Housing Services Housing IllinoisState. edu. (309) 438-8611

Additional alcohol and other drug resources

• Higher Education Center for Alcohol and Other Drug Prevention cational experience is being nega- • College can bring on stress that collegedrinkingprevention .gov tively impacted in any way, such your student may not have experi- • College Parents of America as interrupted study time or sleep, enced before . Be aware of how your collegeparents org. prorated floor charges for damages, student is handling stress . Some or unwanted sexual advances . students can turn to alcohol and • National Institute on Alcohol Abuse and Alcoholism • If your student does choose to other drugs to help cope with lone- niaaa .nih .gov go out, encourage them to have a liness, stress, or the need to fit in . party plan . Make sure they know • Keep the conversation going . Alco- • MedlinePlus Prescription Drug the importance of staying with their hol consumption is most prevalent Abuse bit .ly/scriptabuse friends, knowing numbers for local and the heaviest during the first sober drivers, never accepting an six weeks of the fall semester, on • Substance Abuse and Mental Health open beverage from a stranger, and Thursday and Friday evenings, Services Administration limiting the number of drinks they around holidays such as Halloween samhsa .gov consume . and St . Patrick’s Day, and during • Sober Redbirds • Talk with your student about the the last few weeks of the spring Facebook com/IllinoisStateSober. importance of consent for any type semester . of sexual activity . Sexual consent • Every student’s safety and well- is a vital part of safe and equally being is of utmost importance to enjoyable sexual experiences . A Illinois State University . Encour- definition of sexual consent is avail- age your student to utilize campus able in the University’s Code of Stu- resources so that they can make the dent Conduct . most out of their Redbird life .

44 ILLINOIS STATE UNIVERSITY PARENT AND FAMILY GUIDE 2018–2019 45 CAMPUS SAFETY FAQ

University Police What can my student do to remain safe on campus? Police .IllinoisState edu. • Keep doors locked and secure your valuables . (309) 438-8631 • Stay safe by walking in groups or taking advantage of Redbird Safe Walk by calling (309) 438-8631 anytime (24/7/365) . /ISUPolice • Take advantage of the Redbird Express, a free bus service operating campuswide, daily 7 a .m .–3 a .m . @ISUPolice • Use common sense and trust your instincts .

@ISUPolice Campuses used to be safe havens for alcohol use and even modest illegal drug use. What is Illinois State University’s view on such activities today? @ISUPolice Times have changed . Congress made it possible for students to lose student loans and grants if convicted of drug-related offenses . City ordinance violation fines are extremely high for possession of alcohol by minors . Discipline for alcohol and drug issues can result in lifelong consequences, including suspension, dismissal, and lessened chances for graduate Bird Watch admissions . We place great emphasis on educating new students before problems arise . Safety Guide Parents can help by discussing legal ramifications of participating in the alcohol/drug cul- ture . Download the official Illinois State University App for free What should I tell my student if they have an encounter with the law? from the App Store or Google Play store, then search for Bird This can be a confusing and troubling event for a parent . Parents should know they are not Watch . The guide provides routinely notified of every alcohol/drug violation that occurs and may learn of problems well into the process or even after the fact . Parents should discuss with their student how immediate access to important to handle any legal or disciplinary matter and how important it is to involve parents early safety and security information in any process . Although most students will never have an issue arise, it is an unfortunate about Illinois State, as well as fact of modern campus life that some students will have such encounters . It is important information on how to register for parents to recognize this potential and discuss these issues with their children before for Emergency Alerts . college begins .

Should I be concerned with sexual assault on campus? The mental image associated with sexual assault on campus is the predator who jumps out of the bushes and attacks the victim . Fortunately, a stranger raping a student on campus is extremely rare . Date rape, however, is as present at Illinois State as at any college . Students are more likely to be sexually assaulted by someone they know than by a stranger, and less likely to report the assault even though it is traumatic . Parents should make their student aware of the dangers that alcohol plays in date rape .

• Attend parties with friends and stay with them once you arrive . • Always drink in moderation or not at all . • Never leave any drink unattended or where someone could put an illegal drug into it .

Alcohol use increases the odds young adults will make choices they wouldn’t make while sober . According to the National Center on Addiction and Substance Abuse at Columbia University, alcohol is linked to 95 percent of violent campus crime and 90 percent of cam- pus rapes .

Is theft a problem at Illinois State? Students tend to be overtrusting . Theft is the most prominent crime at colleges and univer- sities . Illinois State is no exception . Students should treat their room and their belongings as if they were living in a hotel; they should lock everything up, even if they are only going to be gone for a “minute ”. Never leave items unattended .

46 ILLINOIS STATE UNIVERSITY EMERGENCY ALERT

How to sign up for ISU Emergency Alerts

In the event of an emergency, information will be shared with For more information on ISU Emergency Alert, visit the campus community through the ISU Emergency Alert and IllinoisState.edu/EmergencyAlert . For general preparedness the Illinois State University home page . Students will automati- and safety information, like and follow @ISUBirdWatch and cally receive an ISU Emergency Alert through their official @ISUPolice on Facebook and Twitter . Illinois State University email account . In the event that an ISU Emergency Alert is issued, further Parents and family members need to opt-in to this service . updates will be posted at IllinoisState.edu . All you need to do is text “Follow @isualerts” to 40404. You will receive the following text back: “You’re now following @isualerts . Their Tweets will be sent to you . Send OFF @isualerts to stop ”. A Twitter account is not required to receive these text notifications .

PARENT AND FAMILY GUIDE 2018–2019 47 TECHNOLOGY SUPPORT

Illinois State offers your student a wide variety of technology My.IllinoisState.edu is the online student portal and the support to help them succeed . go-to place for everything a student should need . Email, class The Technology Support Center offers assistance via phone, schedules, to-do-list items, financial aid, grades, course regis- online, or in person . System account issues, including setup, tration, news, announcements, etc . are all viewed and managed passwords, and access are handled through the Technology through the portal . Support Center . In addition, guidance is provided for configur- ReggieNet.IllinoisState.edu is an online tool for web-based ing smartphones and other devices for the network . For more learning and collaboration with professors and other students . information, check out ITHelp.IllinoisState.edu or call (309) Students will submit assignments, take tests, track assignment 438-HELP (4357) . grades, and get announcements from professors . How-to guides TechZone is your student’s resource for purchasing com- and videos are available at CTLT.IllinoisState.edu/Technology/ puters, tablets, software, and accessories . Student discounts ReggieNet/Students . are available . TechZone also provides service for computer Clickers are used in the classroom by professors to actively repairs, virus removal, and other technology needs . Many of engage and collect responses from students . More informa- these services are free or provided at a nominal fee . For more tion and how-to guides are available at CTLT.IllinoisState.edu/ information, go to TechZone.IllinoisState.edu or call (309) Technology/Clickers/Students . 438-8334 .

48 ILLINOIS STATE UNIVERSITY , 2018 6–28 er 2 tob Oc Join us for a fun-filled weekend for everyone in the family. Schedule and more information can be found at FamilyWeekend.IllinoisState.edu.

This document is available in alternative formats upon request by contacting Parent and Family Services at (309) 438-2008.

Illinois State University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding affirmative action, nondiscrimination, and anti- harassment. Illinois State University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity and expression, ancestry, age, marital status, disability, genetic information, unfavorable military discharge, or status as a veteran in employment, educational programs and activities, or admissions. Inquiries or complaints may be addressed by contacting the director of the Office of Equal Opportunity and Access by email at [email protected], by calling (309) 438-3383, or by mailing at Illinois State University, Campus Box 1280, Normal, IL 61790.

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15 Center for the Performing Arts E7 36 In Exchange E8 57 Parking Garage, School Street F8 78 University High School Tennis Courts B5 16 Center for the Visual Arts F5 37 InfoCentre C6 58 Parking Garage, South University Street F4 79 University Residence A3 17 Chiller Plant C2, F2, and F9 38 Instructional Technology and Development Center D3 59 Parking, Visitor C7 and F4 80 Vidette Building C6 18 College Place Uptown E10 39 John Green Food Service Building B6 60 Planetarium D8 81 Vitro Center B5 19 Cook Hall D6 40 Julian Hall D8 61 Professional Development Annex D3 82 Vrooman Center D9 20 DeGarmo Hall D5 41 Kaufman Football Building C4 62 Professional Development Building D3 83 Watterson Dining Commons E10 1 Adelaide Street Field B3 21 Duffy Bass Field B4 42 Kemp Recital Hall F6 63 Quad E6 84 Watterson Towers E9 2 Allen Theatre F6 22 Edwards Hall D6 43 Linkins Dining Center C2 64 Rachel Cooper D4 85 Weibring Golf Club A2 3 Alumni Center A7 23 Eyestone School Museum C1 44 Manchester Hall D10 65 Redbird Arena C2 86 Westhoff Theatre F6 4 Bone Student Center C6 24 Fairchild Hall D4 45 Marian Kneer Softball Stadium B2 66 Ropp Agriculture Building C5 87 Wilkins Hall C2 5 Bowling and Billiards Center C8 25 Fell Hall E5 46 MCN Nursing Simulation Laboratory C7 67 Schroeder Hall D6 88 Williams Hall E7 6 Braden Auditorium C6 26 Felmley Hall of Science D7 47 Metcalf School D5 68 Science Laboratory Building D9 89 Wright Hall B2 7 Brown Ballroom C6 27 Gregory Street Fields A1 48 Milner Library C7 69 State Farm Hall of Business E5 90 209 North Fell Avenue Apartment Building D10 8 Campus Religious Center D9 28 Hancock Stadium C4 49 Moulton Hall D7 70 Stevenson Hall E8 91 210 North Main Building C5 9 Capen Auditorium D6 29 Hayden Auditorium D5 50 Nelson Smith Building C1 71 Stroud Auditorium B6 92 211 North Fell Avenue Apartment Building D10 10 Cardinal Court B5 30 Haynie Hall C2 51 Office of Energy Management C8 72 Student Accounts Building D2 93 211 North University Street Building C5 11 Carter Harris Building B5 31 Heating Plant D5 52 Office of Residential Life Building E4 73 Student Fitness Center and McCormick Hall E3-E5 94 300A Shelbourne Drive Building B10 12 Centennial East F7 32 Hewett Hall D10 53 Office of Sustainability C8 74 Student Services Building C5 95 302 North School Street Apartment Building C9 13 Centennial West F6 33 Horton Field House C3 54 Old Union E7 75 Turner Hall C3 96 308 Kingsley Street Building D2 14 Center for Community Engagement and 34 Hovey Hall D8 55 Parking and Transportation Building, Bill Waller B7 76 University Galleries F10 Service Learning E10 35 Hudelson Building B5 56 Parking Garage, North University Street C6 77 University High School B5