East Renfrewshire Planning Performance Framework July 2017 Planning Performance Framework | 2017 Contents Contents 1. Introduction Page | 3 Appendices 2. Quality of Outcomes Page | 4 App 1 Performance Charts 3. Quality of Service and Engagement Page | 8 Page | 66 4. Governance Page | 20 App 2 Customer Survey 2016-17 Page | 68 5. Culture of Continuous Improvement Page | 28 Summary of Findings 6. Supporting Evidence Page | 30 App 3 West of Scotland Planning Benchmarking Page | 72 7A. Delivery of the Service Improvement Page | 36 Group 2016-17 Actions that were planned for 2016-17 App 4 Maidenhill Masterplan Page | 76 7B. Service Improvements: 2017-18 Page | 44 App 5 City Deal Page | 78 8. National Headline Indicators (NHI’s) Page | 48 App 6 Examples of High Quality Development Page | 80 9. Planning Performance Framework Page | 54 on the Ground Official Statistics App 7 Value added by the Planning Service Page | 88 10. Workforce Information Page | 60 App 8 Proportionate Affordable Housing and Page | 90 11. Performance Markers Page | 62 Developer Contribution Policies Page | 2 Planning Performance Framework | 2017 Introduction 1. Introduction This is the sixth annual National Planning The Planning Service within East Renfrewshire Performance Framework to be produced by East is at the heart of this vision and works towards Renfrewshire Council. a more sustainable future, to reduce inequalities and to support the growth of the local economy. The purpose of the Framework is to demonstrate Our adopted Local Development Plan provides the achievements and performance of the Council’s a framework for the economic, social and Planning Service and to explain the improvements environmental future for the area and for to the service that are planned. It looks principally implementing the Council’s broader aims and at the performance during the financial year April objectives. The Plan sets a framework for the growth 2016 to March 2017; and then looks ahead at service and development of East Renfrewshire Council up improvements planned through to March 2018. to 2025 and beyond to provide a consistency and partners, partnership working to deliver a new rail certainty to our residents and potential investors. halt, primary schools and employment generating Planning Performance Frameworks (PPFs) have The Council and Planning Service in particular is uses and deliver new private and affordable housing been introduced across the country by the Scottish focused on ensuring that East Renfrewshire Council on the ground. Government. Every planning authority requires is a great place to live in, to work in and to invest in. to submit a PPF to the Government in a similar The year ahead will be particularly challenging as the format to demonstrate how it is performing and The economic context has changed in recent times Departmental Change Programme introduces new modernising. with particular issues for East Renfrewshire being management structures, new working practices and the decline in house building and inward investment reduced staffing levels; all set against a background The Framework consists of a mixture of: and the need to deliver affordable housing, whilst of reduced financial resources. We are confident a. to show how we are performing ensuring the protection and improvement of our Statistics, however that improved efficiencies and increased against a range of consistent measures; and natural and built environment. digital service provision will minimise any impact on b. to explain what we have Commentary, customer service levels. achieved through the year and how we intend to Against this background the Planning Service has improve our service over the coming year. developed a culture of continuous improvement and I would like to thank you for taking the time to partnership working to deliver much needed inward read this document and hope that it provides useful East Renfrewshire Council’s vision, as detailed in investment, house building, affordable housing and information about how the Planning Service is its Outcome Delivery Plan 2017-2020 is to be a improvements to our natural environment. performing. modern ambitious Council creating a fairer future for all. This can be seen in our masterplan approach to the delivery of mixed use Strategic Development Gillian McCarney Opportunity sites with a variety of private and public Strategic Services Manager Page | 3 Planning Performance Framework | 2017 2. Quality of Outcomes 2. Quality of Outcomes Page | 4 Planning Performance Framework | 2017 2. Quality of Outcomes (a) The Adopted Local Development (b) Sixteen Supplementary Planning (c) Conservation Area Appraisals have Plan (June 2015) promotes high quality and Guidance (SPGs) have been adopted been prepared and the proposed designation of sustainable building design, layout and places alongside the LDP– see Section 3(k). These 2 new conservation areas have been endorsed where everyone can access the facilities are published on our website and have been at the Local Development Plan Examination. and services they need. We promote the prepared and consulted upon with a wide These designations and appraisals will guide principles set out in ‘designing streets’, ensure range of stakeholders including key agencies, high quality development in these protected new development is based upon a design communities and the development industry. areas. led approach and delivers on the 6 qualities These include three site-specific masterplans of a successful place as outlined in Scottish for Maidenhill, Barrhead South and Barrhead Planning Policy (SPP) and encourage the use North. They also include ‘Affordable Housing’ of design statements to accompany new and ‘Development Contributions’ which development. Policies promote the inclusion assist in providing detailed, clear, transparent of green infrastructure and resource and and proportionate advice to developers and energy efficiency. Placemaking and design are landowners early in the planning process (see also key considerations for all our masterplans Appendix 8 for more details). and development briefs. We have one additional non-statutory draft Our regeneration and development plan Planning Guidance on ‘Waste Strategy for teams are active in leading and promoting New Developments’ which is to be reported the strategic development to Council in Summer 2017 for consultation. opportunities as contained in the Local We are active in producing planning briefs Development Plan, including ‘Maidenhill/ to promote high quality development. We Malletsheugh, Newton Mearns’; ‘Barrhead currently have 10 planning briefs for a variety North’ and ‘Barrhead South’. We initially of sites across East Renfrewshire which are completed Development Frameworks for published on our website. each of these areas, and followed each up with Masterplan Supplementary Planning Guidance. This work promotes a collaborative approach to achieving high quality and sustainable place- making development on the ground. See Section 7A for further actions during 2016/17. Page | 5 Planning Performance Framework | 2017 2. Quality of Outcomes (d) We have a range of active environmental (e) Our development team is monitoring (f) ERC is a participant in ‘Glasgow City Region and educational projects and opportunities to develop initiatives to City Deal’ which is delivering £44 million events which promote a sustainable promote town centre improvement of major business and leisure infrastructure environment and support health and well- and regeneration. At present, the focus and improved transportation links over a 5-10 being, including the Dams to Darnley Country of activity is in Clarkston town centre with year period within East Renfrewshire. The Park and Whitelee Access Project. See actions initial work underway following a successful Levern Works project was completed in May 12-13 in the Delivery of Service Improvement community engagement event. Consideration 2016, resulting in provision of small industrial Actions 2016-17 on page 39. of Giffnock and Barrhead also continues. There units and a serviced development site for has been some initial work undertaken with commercial and leisure use. Substantial project We are implementing green network Giffnock Community Council. The council is development work was undertaken over the also a participant in the Newton Mearns Town year on the other 4 primary projects. improvements around Barrhead and centre partnership. See Appendix 5 (& Appendix 6B – Crossmills Newton Mearns. This work seeks to enhance Business Park) for more details. the local environment and encourage As part of a process of regular liaison, the community participation in environmental Council’s activities in the area’s town centres based activity. we are contributing to the are complementary to the role of the 3 emerging Locality Plans in collaboration independent Business Improvement Districts with other Council Services and the wider (BID) in Giffnock, Clarkston and Barrhead. community. Page | 6 Planning Performance Framework | 2017 2. Quality of Outcomes (g) Polnoon, located at the western edge of the (i) We operate a monitoring system to assess (k) A number of further examples and conservation village of Eaglesham, involved a the level of ‘added-value’ that the planning more details on some high quality collaborative process between the Council, process brings to the development. Every developments being delivered are developers (Mactaggart & Mickel) and the planning application is assessed by the case explained in Section