ENTERPRISE MESSAGING: PAST, PRESENT & FUTURE

2022 WORKPLACE MESSAGING ADOPTION CONTINUES TO RISE, BUT MORE GROWTH IS EXPECTED

By 2022, 70% of teams will rely on workstream collaboration 2017 tools. Gartner’s Hype cycle Most industries predicts mainstream 80% of today are still adoption of Workplace employee app are under 40% workstream messaging time is spent adoption of usage grew collaboration in group team from 19.4% in messaging is still 2-5 2017, to 27.1% messaging. apps. years away. in 2018.

HOW DID WE GET HERE?

2007

Cisco acquires Webex 2011

Microsoft acquires 2013

● launches 2014 ● launched

Atlassian Hipchat launched 2015

Microsoft launches 2016

● Microsoft announced

● Workplace by 2017 Facebook launched ● launches

● Google split Hangouts into 2018 Hangouts Meet and Hangouts Chat ● Cisco Spark becomes Cisco Webex Teams

● Slack acquires Atlassian

● Microsoft Teams launches free version

● Skype for Business Feature

Parity with Microsoft Teams

USAGE STATS RATINGS BY IT LEADERS Webex 20 million meetings monthly HOW DO 3.43 out of 5 8 million daily users THE KEY 3.32 out of 5 4 million paid PLAYERS 3.15 out of 5 customers Top factors: Microsoft Teams STACK UP? 200,000 orgs • Admin & Security Features • Response Time 30,000 businesses • Reliability • Innovation • NPS

FEATURES & AVAILABILITY

Microsoft Teams Webex

Integration support

1000+ integrations in the Slack Deeply integrated with Office 365 Integrates with App Store. products (Excel, Word, video-networking hardware Sharepoint). and Webex Meetings.

Security & Compliance

HIPAA, SOC 2, SOC 3, CSA, Tier-C compliant at launch - End-to-end encryption NIST, EU/US privacy shield, ISO 27001, ISO 27018, ISO/IEC 27001 ISO 27001, 27018 approved. SSAE16 SOC 1 and SOC 2, SOC2 Type 1, SOC 2 Type 2 HIPAA and EU Model clauses EU-US Privacy Shield; compliant. Swiss-US Privacy Shield, ISO 9001, APEC Cross Border Privacy Rules, EU Model Clauses, GDPR Compliance, HIPAA compliance.

Productivity Gain

30.1% Productivity Gain 21.2% Productivity Gain 18.5% Productivity Gain

Language & Country Availability

Available in 100 countries and Available in more than 150 Available in 119 countries and 5 languages. markets and 35 languages. 21 languages.

THE MARKET CONTINUES TO EXPAND:

As enterprise messaging gains popularity, new options have increased by 15% over the past 2 years, making unified communication that much harder.

ENTERPRISES TODAY OPT FOR A MULTI-MESSAGING APP ENVIRONMENT HERE’S WHY:

40% want a 38% must 23.6% are “best of breed” overcome feature managing tools strategy. limitations of 1 from mergers & provider. acquisitions.

ENTERPRISE MESSAGING’S FUTURE?

The Enterprise Collaboration Market will be worth 59.86 Billion USD by 2023.

With 60% of companies using 3+ collaboration apps, they need more integration and flexibility.

THE MARKET CONTINUES TO CHANGE RAPIDLY Learn how to prepare for the future & invest in chat interoperability at https://m.io