New Patients KS MEDICAL CENTRE Other useful contacts

If you wish to register with us you will need to: 33 DORMERS WELLS LANE Out of hours tel: 111 Hospital 020 8967 5000 Live in our catchment area (ask staff) , UB1 3HY Charing Cross Hospital 020 8383 0000 Bring your medical card if possible Tel: 020 8574 3986 Fax: 020 8893 6188 Hospital 020 8383 1000 Provide proof of identity www.ksmedicalcentre.nhs.uk Northwick Park Hospital 020 8864 3232 Provide proof of address for permanent status Dr Kamlesh Korpal (Female) Queen Charlotte’s & Chelsea Hospital 020 8383 1000 Complete a questionnaire Dr Shri Gautam (Male) At the time of registration all new patients are Dr Kamini Gautam (Female) recommended to have a basic health check with Appointments/Telephone consultations the Health Care Assistant or Practice Nurse. Dr Deepal Rai (Female) Please book your appointment by visiting us or Are you aware of the Summary Care Record by telephone before 12.30 or after 2pm on a weekday, we offer pre-bookable (up to three and Care.Data Programme ? If you want to Welcome to our Practice weeks in advance) 48 hour and same day ap- opt out speak to Practice Manager We offer a full range of General Primary Care pointments (same day appointments are for ur- Practice Representation Group Services, including Chronic Disease Manage- gent problems only). We operate a telephone tri- ment, Family Planning, Maternity and others: age for urgent request (a GP will call you back) To join the group please speak to our staff. and if it is urgent you will be seen on the same Child Development clinic: we offer checks, in- day. cluding immunisation to all six weeks old babies. Disabled Access A disabled parking, wheel- If you phone the surgery when we are closed our Minor Surgery: Please make a routine appoint- chair access and toilet facilities are available. answer phone will advise you how to contact a ment to see your doctor first. doctor. For home visits please call us before Practice Opening Times Smear tests: strongly recommended to all wom- 11.00am. Monday 8.00am-1pm & 2pm-6.30pm en. Tests are normally at 3/5 years’ intervals with our nurse. Results are available 6-8 weeks later. Tuesday, Wednesday, Friday 8.00am-6.30pm Test Results Travel clinic: please book an appointment 4-6 Our Health Care Assistant routinely takes blood at Thursday 8.00am-1.00pm weeks before travelling. bookable appointments. If you need your test Extended hours: Tuesday& Wednesday District nurses: provide home nursing care more urgently you may go to Ealing Hospital. 6.30-7.30pm Health visitors: monitor children’s development We normally receive test results from the lab 2 weeks after you have had your test. Saturday/Sunday/ Bank Holidays CLOSED Midwives: provide care during pregnancy and GP sessions: 9.00am-12.00pm & 3.30pm-5.50pm after childbirth Receptionists are not medically trained to discuss your results with you. If you want to check if we Nurse: 8.30-12.30 & 2.00-4.50 (this may vary) Physiotherapists: deal with musculoskeletal prob- have received them please phone between 3pm- lems We can arrange interpreters. 5pm. Responsibilities of Practice & Patients Non NHS Work  You will be seen the same day if your prob- We aim to provide the best possible service to our lem is urgent or you will be informed of an We make standard charges for non-NHS work patients and hope you will feel that we achieve that alternative arrangement such as completing insurance claims, passport aim. applications and some vaccinations (including  You will be kept informed if there is a delay The care of your health is a partnership between travel). We are happy to perform pre- of more than 20 min for your appointment yourself and the Practice Team. The success of employment and insurance medicals. Payment  Treatment options will be discussed with that partnership depends on an understanding of needs to be made in advance. you and you will be referred to a consultant - each others needs and co operation between us. when the GP thinks it necessary Results of investigations will be given by Prescriptions We are holding your records in strict confi-  dence GPs The practice has a strict repeat prescribing pol-  Your suggestions and comments about the icy, to prevent prescribing errors, and to en- NHS staff keep records about your health and the services offered will be considered sympa- sure regularly monitoring. Your prescription care you receive to provide safe and effective thetically and any complaint dealt with has a counterfoil for you to retain. When order- health service. Other agencies who are involved in quickly the care given to you will have access to your rec- ing a repeat prescription please indicate clearly Your responsibilities to us: ords too (anonymised data and minimum infor- the medication you require and either hand in,  Please treat all staff with respect mation given). post or fax it to the surgery. We will require two  Tell us of any change of name, address or working days to process your prescription. Your information will not be disclosed to third par- tel number so that our records are accurate Please ask your GP about ties without your consent unless it is required by  Please do not ask for information about an- law or the health or safety of others is at risk. This yone other than yourself. We will not share

Repeat Dispensing includes your family members and friends. info without consent Only request urgent appointments if appro- Our responsibility to you:  priate. Requests made for Home Visits Complaints  You will be greeted courteously should only be made if you are House- If for any reason you have cause to complain  All patients will be treated fairly on the basis bound or too ill to attend surgery about the service you have received from the of need and not discriminated against on the  Please be punctual, but be prepared to wait practice please contact the Practice Manager basis of age, sex, race, religion, disability or if your GP is delayed due to an emergency who will ensure your grievance is dealt with sexual orientation  Please cancel your appointment if you are promptly and without prejudice. unable to attend  You have a right to see your medical records If your complaint can not be resolved with your  Please allow sufficient time for letters or subject to the limitations of law (ask a mem- Practice you may want to contact NHS Eng- test results to reach us ber of staff for a “patient NHS records” leaflet land  We would be pleased to hear when you feel for more details) praise is due NHS telephone number:  You will see a GP of choice whenever possi-  Practice has a zero tolerance policy against ble-routine appointments may involve a wait 0300 311 2233. violence or aggression. You may be re- moved from our list for such behaviour