Urgent and emergency care Learning from the vanguards on improving the coordination of services Tuesday 27 September 2016

About this event 9.00am Registration opens, exhibition and networking 2.15pm Creating a whole healthcare economy approach to improving patient outcomes Session one: Opening plenary With the urgent care system under Pauline Philip, Chief Executive, Luton and Dunstable University Hospital NHS Foundation Trust, and National strain and attendances to major 9.50am Welcome and introduction Urgent and Emergency Care Director, NHS England A&Es increasing year on year, this Richard Murray, Director of Policy, The King’s Fund conference demonstrates how you Pauline is the STP footprint leader for 10.00am Opening keynote address Keynote speaker Milton Keynes, Bedfordshire and Luton can improve the coordination of Professor Sir Bruce Keogh, National Medical Director, NHS England services and reduce pressure on 2.40pm System leadership to deliver integrated services with seamless pathways for patients A&E departments. 10.20am What is happening in A&E? • Why has A&E in winter been getting worse year on year? • How developing multidisciplinary clinical hubs can ensure patients are referred in a timely manner to the Featuring speakers from the new • Discover the reasons why patients come to A&E and the impact it has appropriate service vanguard sites, this event provides on services • Strategies to reduce delayed transfers of care a key opportunity to hear from local • Hear the top three proven ways to stop people coming to A&E • How mobile access to the Mobile Directory of Services (DoS) health and care economies who are • Explore the case for the co-location of out-of-hours urgent and working together to provide holistic for front-line ambulance service staff can enable more emergency primary care services with emergency departments. patients to be treated at the scene urgent and emergency care at the Dr Cliff Mann, Clinical Lead, Accident and Emergency Improvement right time and place for the patient. Dr Stewart Findlay, Chief Clinical Officer, NHS Durham Dales, Plan, NHS England, and President, Royal College of Emergency Easington and Sedgefield Clinical Commissioning Group Medicine, and Consultant in Emergency Medicine, Join national leaders and pioneering Musgrove Park Hospital Vanguard Stewart chairs the North East Urgent Care Network commissioners and providers Dr Chris Moulton, Vice President, Royal College of Emergency 3.00pm Questions and discussion from across primary, secondary, Medicine, and Consultant in Emergency Medicine, Royal Bolton Hospital 3.15pm Refreshment break, exhibitions and networking community and social care to 10.45am What’s happening in out-of-hours urgent care? Session four: next steps benchmark your organisation • Commissioning for success against peers and share ideas on a 3.35pm Welcome back longer-term solution. • Being part of the NHS family: social enterprise and the private sector • The gentle giant: reducing the burden on the NHS Neil Tester, Director of Policy and Communications, Healthwatch England Dr Simon Abrams, GP, and Chair, Urgent Health UK #kfurgent 3.45pm Designing the best solutions locally Keynote speaker 11.05am Questions and discussion How do we roll out learning from the vanguards?

11.20am Refreshment break, exhibition and networking Professor Keith Willett, Medical Director for Acute Care, NHS England Session two: Breakouts 4.10pm Interactive session: How do we tackle the immediate challenges? 11.50am Please see page two for more information on these sessions. Conference partners: Janet Morrison, Chief Executive, Independent Age 1.00pm Lunch, exhibition and networking Richard Lee, Interim Director of Operations, Welsh Ambulance Session three: place-based approaches Services NHS Trust Derek Prentice, Chair, Lay Group, 2.00pm Welcome back Royal College of Emergency Medicine • STPs: implications for urgent and emergency care Ash Soni OBE, LPN Chair (Pharmacy), NHS England Hugh Alderwick, Senior Policy Adviser to the CEO, The King’s Fund 4.50pm Closing comments and close of conference 11.50am-1.00pm: Breakout sessions Upcoming events Delegates can choose to attend any one of the following sessions. You do not need to register for these in advance. Places are available on a first-come-first-served basis.

Designing digital services around A: Improving patient flow (Maynard A, Lower ground floor) C: Urgent and emergency care pathways for people with users’ needs mental health conditions (Maynard B, Lower ground floor) Thursday 6 October 2016 11.50am Welcome and introduction 11.50am Welcome and introduction Integrated Care Summit 2016 Chair to be confirmed Chris Naylor, Senior Fellow in Health Policy, The King’s Fund Tuesday 11 October 2016 12.00pm Whole system focus on the patient and staff issues of 11.55am Improving patient care for mental health in an emergency exit block and crowding and urgent situations Free live online event: Dr Katherine Henderson, Clinical Lead, Emergency Housing and its contribution Medicine, St Thomas’ Hospital and Registrar, Dr Chris Schofield, Consultant Liaison Psychiatrist, to health Royal College of Emergency Medicine Lead Consultant Psychiatrist, Department of Psychological Thursday 13 October 2016 Medicine and eCRHT Team, 12.20pm Creating a frail-friendly front door Nottinghamshire Healthcare NHS Foundation Trust Emerging models of primary care Chris is the Lead Clinician, Mental Health for the Greater Dr Jay Banerjee, Consultant in Emergency Medicine and Nottingham System Resilience Group. Tuesday 18 October 2016 Associate Medical Director for Clinical Quality and Vanguard Improvement University Hospitals of Leicester NHS Trust Keeping people safer 12.15pm Solihull’s whole system response to care for mental Jay is the Acute Care Lead for the Leicester, Leicestershire health patients Thursday 20 October 2016 and Rutland System Resilience Group, and University Hospitals of Leicester NHS Trust is currently in the process of Professor George Tadros, Clinical Director, Urgent Care How to involve and co-produce building the UK’s first Emergency Department that Pathway, Consultant in Old Age Liaison Psychiatry, RAID, Heart incorporates design principles to improve care of older people. of England NHS Foundation Trust and Professor of Liaison with patients and communities Vanguard Psychiatry and Dementia, Aston Medical School, Tuesday 1 November 2016 Aston University 12.40pm Questions and discussion

Shaping the future of Dr Patrick Brooke, Accountable Officer, maternity care B: Integrated urgent care (Burdett theatre, Ground floor) Solihull Clinical Commissioning Group Thursday 3 November 2016 Patrick is the Co-Chair of the Solihull Together for Better Lives Vanguard

The King’s Fund Annual 11.50am Welcome and introduction 12.45pm Questions and discussion Conference Professor Rob Darracott, Chief Executive, Pharmacy Voice Wednesday 9 November 2016 12.00pm More light less heat: delivering integrated urgent care www.kingsfund.org.uk/events Dr Nick Roberts, Chief Clinical Officer, South Devon and Torbay Clinical Commissioning Group #kfurgent Nick is the Lead for the South Devon and Torbay System Resilience Group. Vanguard 12.15pm What’s different about children in urgent and emergency Conference partners: care? Ffion Davies, Consultant in Emergency Medicine, University Hospitals of Leicester NHS Trust 12.35pm Questions and discussion