VOLUME 44 NUMBER 16 AUGUST 3, 1981

O'.Hare TWAers Host Open House President's Message

My Fellow Employees: In the early months of this year, in my visits with you around the system, we discussed TWA's reasonable goal of attaining a performance level that compared favorably with the industry's average. I said that if we did we could think in terms of earning $100 million or more a year, which would provide a sound fmancial base for proceeding with our fleet plan on an· orderly schedule that would avoid serious downsizing of the airline before all our new planes came on stream. Unfortunately, even as I was making that statement, ongoing events were already beginning to undermine many of its underlying assumptions - the accelerated decontrol of oil prices and further increases in our fuel costs, a continuing slump in the economy and passenger traffic, and competitive disco~nting that diluted our revenue yields. As it happens, we've been steadily improving our performance for several years now, with actions such as Super Coach, the conversion of lOlls to transatlantic service, the build-up of our hubs and, most recently, our acquisition of a second terminal at JFK. We led the industry in recognizing the need ~o reduce capacity and staffing in anticipation of the 1980 recession, and were widely praised for our forthright action. All those moves have been proved correct, so that we've actually been able to do.qulte well in comparison with the industry - certainly far better than some carriers like- and , which now find themselves in serious . trouble. Nevertheless, at mid-year 1981 - despite a strong second quarter arid a better six-months showing than we had in 1980, and despite all that we've achieved together in improving our competitive performanGe - conditions are such that it's cle;rr we have no chance whatever this year of attaining our O'Hare-based first officer Bob Ibanez (left) and Captain Michael Larkin enjoy $1 00-million goal, or even so much as half of it. About the best we can expect in popcorn sold by the Chicago E.mployees Club at a TWA Open House at O'Hare. The 1981 is to avoid another loss, and maybe to make a meager profit. event, coordinated by the Chicago Employee Council, drew thous'ands of Chica­ That's just not good enough. What it means, I regret having to tell you, is goans. Story and pictures, pages 4-5. that we will not be ordering additional 7 67's this December as we had planned. Worse than that, unless we move promptly to bolster our earning power, we face v~rsus a loss of $3 .9 million in 1980. For the very kind of drastic further shrinkage that none of us wants, and that we've 2nd Quarter the first six months, the intematiomil all been struggling to avoid. division lost $17.2 million compared to a I'm talking about measures such as grounding the 707 's which we'd hoped ·Shows Profit loss of, $29. 8 million last year; and the to keep flying until1984 - with the serious consequences that would h~ve in domestic division lost $36.3 million this Aided by a strong second quarter, TWA terms.ofthousands of TWA jobs, the structure of our system, and our ability to year versus $43.9 million last year. reported.a pre-tax loss of $33 .1 million in spend to improve our facilities and ground equipment. the first six months of 1981, a 37.5% , 'frans World Corporation results for all The unavoidable fact we face is that our current operating costs are killing improvement over the loss of $52.9 ~Ilion subsidiaries in the first six months also us- a situation made worse daily by the serious and growing threat of the new in 1980. showed improvement over 1980, narrow­ The airline recovered from a weak first ing the net loss to $0.5 million compared to low-cost airlines. On some routes where they already fly parallel to us, their quarter to post a 1981 second quarter $37 .4 million last year. costs are only about half of ours. There's no way we can match their fares and pre-tax profit of $38.7 million, up $32.6 Other airline financial results: hope to make the kind of money it will take to make a real fight of it. million from the $6.2 million reported a Pan American reported a net loss of Meanwhile, they're poised to make fm:ther incursions into our territory. year ago. $103 .1 million for the second quarter, We're not alone in facing this threat- it's one we share with all the mature In spite of intense competition and a bringing its six-month net loss to $217.6 (topage3) continuing sluggish economy and traffic million. Aviation Daily said Pan Am asked . . demand, strict control of expenses and its union employees to accept an immediate strengthening of key elements of TWA's 10% pay cut, which management report­ S.an Diego Success Story route structure contributed to the 1981 edly has already taken, and forgo any wage improvements. • increases over the next two years. Airline operating revenues in the first lost $3 million in the half of 1981 reached $970.2 million, up second quarter, compared with a $17.1 11.7% from 1980, while expenses in­ million loss a year ·ago. (UAL, Inc., the creased 7.8% to $926.7 million. parent corporation, earned a net profit of In the second quarter, the airline's inter­ $8.q million for the quarter and $12.6 national division eained $21.4 million in million for the first six months) . pre-tax profits versus a lossof$307 ,000 for earned a record $4 7. 6 . the same period in 1980. Domestic division million for the quarter, compared ·with results were a $7 .8 million profit this year $37.7 million a year ago.

The disaster occurred when two walk­ Carol Fiene Dies ways that were suspended from the ceiling · In Hotel Tragedy and spanned the width of the hotel lobby . · plunged to the floor, crushing those below. A TWA employee, Carolyn Fiene, was Many were attending a public dance l among 111 persons who died in the col­ featuring big -band music. In addition to the lapse of a lobby "skywalk" of the Hyatt toll of 111 dead, more than 200 persons Regency Hotel in Kansas City on July 17. were injured. Mrs. Fiene was a senior tariff auditor in cargo revenue accounting at KCAC . She The Hyatt Regency, which opened a year had been with TWA 21 years. ago, was considered a jewel in Kansas TWAers at San Diego celebrated the station's first anniversary June 5. From left.are: . She · is survived by a son, David, of City's famous Crown Center re­ (Front row) Gene Cook, Jim Richardson, Kathi O'Meara, all CSAs, and Chuck Phoenix, Arizona; her mother, Virginia development. The hotel was scene last Weghorst, account manager. (Back row) Phil Westernoff, manager-sales; Cliff . Lucito of Kansas City; and a sister, Frances April ofTWA's annual Award of~xcellence Baguley, CSA; Barbara Bicknell, manager-airport services; Pati Featherstone, AIC; Pylypczuk, of Gladstone, Missouri. reception. Donna· Nolf and Denise Burri, CSAs. (Story on page 2.) ------

Heads National Guard Unit Box605

COLAs Too Costly this subject in their negotiations. In September, 1978, J. Dougherty, In July, 1979, thechairmanofUnited w. then TWA v.p.-personnel, responded to _a Airlines addressed the airline's re­ Q letter I had written him regarding retiree tired employees as follows: "The company concerns, by replying as follows: "The has decided to increase the pension benefits most important thing is for retireed em­ of those retirees who retired before January ployees to be able to live comfortably on a 1, 1978. This adjustment was prompted by day to day basis, and TWA's retirement our concern over the impact of inflation on income-accomplishes this very well. " retirement income, especially for those of Bearing the above in mind, I would like our employees who have been in retire­ to pose several questions to TWA's top ment for several years ... You helped make management. us what we are today and we appreciate it. " 1) Is there any action underway now at The increase granted by United the appropriate corporate. level to support amounted to "27%, for example, for an and activate the policy statement? employee who retired in 1962. Benefits 2) Put differently, has TWA planned any were upped 2% for each year of retirement steps to help meet the sub-standard retire­ prior to 1972, and 1% for each year 1972 ment income now being received by a Major Phil Walthall Oeft), a Kansas City-based TWA pilot, is shown during annual through 1978. A minimum also was estab­ significant numberofTWA's older retirees? two-week duty with his Missouri Army National Guard unit at Ft. Campbell, lished. If so, what are they? Kentucky. Major Walthall commands Company D, 38th Aviation Battalion, of To give a couple of statistics, the dollar 3) Has there been or is there any Board Warrensburg, Missouri. The unit is largest in the state, with 235 members. has declined approximately 50% in less of Director's committee devoting attention than 7 years. It plunged over 25% in the to this problem, both as to present and past two years, and there is little reason to future corporation policy? San l;»iego: It's doubt that 1981 will be another year of I atn optimistic that TWA, as one of the Editor's Notes A Money-Maker double-digit inflation. This unfortunate major international corporations, will ac- . fact of life is doubly damaging to the fixed cept its responsibilities to its retired em­ TWA celebrated its first year of service at income retiree. ployees and develop an innovative plan of All of TWA's 707s (we still have 60 on San Diego on June 5. Passengers enjoyed lpcreases which are routin~ly granted to active duty) will be grounded by January 1, Royal Ambassador cocktails, cake and assistance for them. Name Withheld or negotiated by current TWA employees to 1985. Joe Fuchs, for one, is sorry to see fresh fruit in the gate hold room, and there combat inflation, are not available to the them· go. Joe's not a pilot, although he were carnations for the ladies, commemo­ retired group. Social Security is adjusted (from Jack . Ryan, senior vice works for Schneck Aviation in Rockford, rative pens for the men, and frisbees for the yearly, but it is a minimal sum at best. A president-personnel and administra­ , but he loves airplanes. His favorite children. Most of TWA's 17 San Diego Particularly injurious to all fixed income tion): Even though official measurements is the Boeing 707 and he has extensive files employees (four full-time and 13 part-time retired people is that govemme~t and of the cost of living are currently being on this aircraft. Joe called the Skyliner agents) were on hand for the festivities. military retirees enjoy twice-yearly distorted by the kind of real estate specula­ office the other day for some information San Diego is one of TWA's smaller COLAS (cost of living allowances), and tion most retired workers don't indulge m, and, in the course of our conversation, he stations, with two departures and two we all help pay for these pension increases there's no question that for someone living remarked that he never passes up a chance arrivals daily. It's shown steady improve­ through taxes on our steadily deflating on a fixed income, iDtlation erodes spend­ to fly in a 707. In April1980, he told us, he ment and is operating in the black this income! ing power. However, we have no evidence was in Pittsburgh on business and booked summer, according to Barbara Bicknell, The only hope for TWA retirees is that that TWA retirees are unable to live de­ home to ChiCago on United. At the airport manager-airport services. "The main out­ our company will budget COLAs for its cently because of a "sub-standard in­ Joe happened to see a TWA 7.07-331B bound flight, 482 to St. Louis,_had an 88% retired employees, as so many others are come." On the contrary, we believe that parked at the gate. "Where is it going?" he load factor in May and 74% in June," she doing, and recognize it as a necessary and most of those who assumed at least a asked. "Chicago," was the answer. He of points out. July figures weren't in at press legitimate cost of doing business. It would reasonable share of the responsibility for course did a quick switch to TWA. time but were expected to top 80%. "Four planning their retirement years are able to occupy _a small fraction indeed of TWA's Later, he looked in his files and discov­ out of every five passengers on 48l connect manage quite comfortably on a combina­ two billion-plus budget. ered that the 707 which he flew that day to another TWA flight at St. Louis," tion of their TWA benefits, Social Security . Growing admission of the plight of (N28714) was the aircraft that had been Barbara says, ''including more and more and other resources they have provided. many corporation retirees is contained in a hijacked to Damascus August 29, 1969. (It .going on to overseas destinations. " ·We're aware that a number of profitable survey made by Bankers 1iust Company. In was then N776TW). A bomb destroyed its The addition of Peoria to TWA's system companies have recently improved their a sampling of 94 companies, 80% had · cockpit, but the aircraft was repaired, June 4 was an unexpected bonus for San .pension benefit programs, but in the boosted retiree income. Among airlines, returned to service and, according to Diego, which has averaged 50 passengers a economic conditions we face today it Delta and Republic, and probably more, TWA's Official List of Aircraft, it's still week to the Illinois city (via St. Louis). would be difficult indeed for TWA to do so have joined United in upping pension flying. N28714 has been in service for (Peoria-based Caterpillar .'fractor also has .- and even more difficult to justify such an income. In growing numbers, unions and TWA, with time out for repairs, since holdings in San Diego so there's a lot of companies in all industries are facing ~p to (to page 7) February 1 , 1963. traffic back and forth). I "One indication of TWA's growing strength in the San Diego-St. Louis market Saudia TWAers Receive Service Recognition is that , our major com­ petitor in that market, didn't add its second daily flight this summer," Barbar_a points out. San Diego's QUter outbound flight, 145, night coach service to Los Angeles, has never done well, averaging only a 36% load factor. "That's something we really need to work on," Barbara notes. Both inbound flights, 145 from Boston and St. Louis, and 229 from Los Angeles, do well. In fact, while departing pas­ sengers numbered over 54,000 through July, arrivals topped 81 ,oOO for the same period.

Published for Employees by the Public Affairs Department 605 Third Avenue, New York 1 0158 Printed in U.S.A Among TWA employees on assignment with Sandia who received service awards recently were (from left) Joseph G. Okada (10), Dan Kemnitz, Editor Charles Ward (10), Michael Kirk (25), Donald Cooper (ZO), Ed Burdette (35), special services staffv :p. Joe Brumit who presented the pins, Donald Neuhaus (15), Robert Robinson (J5) and Robert Fairbanks (25). In addition, service awards were presented in Anne Saunders, Associate Editor Riyadh to Paul :Kiska (25), Lawrence Leech (15) and Jose Gonzalez (5).

2 August 3, .1981 President's Message•.. (from page one) In the News carriers. We see United and American fmally getting the message and beginning to lower their costs and become more productive. I'm aware that some of you feel that al!'rhe recent talk about,productivity Earl Fleet Dies turned out for the emergency landing, and has just been some kind of bargaining ploy related to this year's contract Twenty-one years ago,_almost to the day, the event was one that many a citizen of Cut negotiations. I only wish it were true, but I assure you from the heart that it's not Captain Earl Fleet completed his last Bank will never forget. The 1649Awas at just talk, and this isn't the same old labor-management game. The stark reality official flight for TWA - a charter. run that time the ·only commercial aircraft is that if we don't put aside such divisive rituals and defend ourselves, we stand from Rome to Hartford, Connecticut. With capable of flying nonstop between Europe to lose all that we've built together. · that trip, he'd logged 29,352airhours in 37 · and the West Coast. Fortunately, there are actions we can take, and time enough to take them years as a pilot - 30 of them with TWA. In the course of his travels, Earl became while we're still relatively strong instead of on the brink. That being so, I think Captain Fleet - widely renowned internationally known for" his doll you'll agree we'd be foolish to wait and risk catastrophe. among pilots ofaviation 's frrst half century collection. He'd begun bringing dolls In about a month, you'll be hearing the details of a program I've been - died on July 13, just short of his 82nd home from · his trips for his da~ghters, discussing for some weeks now with the airline's senior manag~rs. Shortly after birthday. He was 27th on the original Joyce and Barbara. The collection became the announcement, we plan to discuss this program with you in meetings TAT!fWA pilot seniority list; when he a hobby and then an obsession with him. around the system, but I want you to know without delay the general outline and retired on August 1, 1960 at the age of 60, He once drove 500 miles "across key elements of that program. he ranked No. 2. nowhere" to get a doll unique to Africa's First, we must place a firm cap on our expenses - principally, our Gold Coast. Once, in the Arctic, an If ever there was a misnomer, it was his personnel coststhrough 1982, during which we all forgo any increases in pay or Eskimo traded him a doll for a pack of gum. retirement place, a 10-acre farm outside improvements in benefits, and with no provision for a "catch up" after the Captain Fleet is survived by his wife, Kansas City that he called "Dun Roven." pause. Fleet became an Army Air Corps pilot in Clara, daughters Joyce and Barbara- and now just a dozen of his fellow T.A. T. '.Second, we must obtain substantially better productivity. 1923 with his graduation from Kelley Third, we must provide employees with a greater opportunity to share in Field. Two other future TWAers were in his pioneers. future profit improvements. We are developing mechanisms by which, once we class - John Collings andLarty Fritz. His have achieved the defensive goals of our program and demonstrated acceptable first flying job was for the state of Other Deaths earnings, our employees will benefit from the availability of a profit-sharing Connecticut, where he taught Governor The Sky liner has received belated word of · plan. John Thlmbull to fly. Later he joined the the death, in April, of Pedro ~oda, Ford Motor Company and flew the firm's . manager-ground services at Madrid. Mr: This is the kind of program we must begin if we are to have a chance to earn new tri-motored airplane that was to cut the Roda was a 34-year TWA veteran. Said the money to grow, buy new airplanes and make our jobs secure. I need your travel time across the in half. Larry Stapleton, general manager for active and thoughtful support; TWA has gone through many trials in the past The experience won him a place among the Spain: "Mr. Roda 's death resulted unex­ and is in a stronger position today in the world industry. However, none of those first 36 pilots, to fly the "Tin Goose" of pectedly from a cerebral hemorrhage, and past trials will match the challenge of the next several years, and to meet that Jfanscontinental Air Transport (TAT), his passing was a shock to us lUI. " challenge, we will all have to adjust the way we think and work. Other large predecessorofTWA. He piloted the CMH­ companies and other.industries are facing the same challenge iil a rapidly IND-STL-MKC legs of the first trans­ Erma Lea Cook, 69, died July 15 in changing world. , continental air service in October, 1930. Kansas City. Mrs. Cook was a teletype If we can adjust, then I think the next 10 years can be more rewarding than During World War IT he and another operator for TWA 25 years, before retiring ever. We need to take action now while we are strong, rather than wait until TWA pilot, Milo Campbell, flew the first in 1976, andanArmyveteranofWorld War desperation leaves us with no option. In doing so, the sacrifice we mutually Air 'fransport Command (ATC) supply IT. Mrs. Cook is survived by her son, agree to make can save more of our structure, save more of tomorrow's fleet and transport to North Africa for the allied Michael J. Conway, a TWA mechanic at save more TWA jobs. · MCI, and two grandchildren. campaign against Rommel's Afrika Korps. Again, I need your involvement and support. I want to hear from you. Your In 1942 Fleet delivered the frrst Douglas Lucy Hall, retired veteran of the finance supervisors and union leaders need to hear from you. We need to act together. C-54 to Britain; he and his crew Were · department in Kansas City, died on July 14 greeted by King George and Queen following a lengthy hospitalization. She Sffirerely, , Elizabeth. (A photo of that historic ~ 4te( was 76. Ms. Hall retfred in 1970 after 27 occasion in the January 2, 1981 Skyli_ner years with TWA._She is survived by two was from the memorabilia of the flight sisters and a brother. engineer, Zsigmond Vi:ncze.) Earl Fleet had the reputation of being a Charley E Simmers, 75, veteran Kansas very cool, competent pilot, which he more ·city mechanic who retired in 1970' died on Questions & Answers than justified in August, 1958 when he July 8. He was 7 5. Mr. Simmers is survived The following deals with some of the if you assume that employment · costs landed a crippled 1649A Constellation at by his wife E~a, two daughters and a son. Cut Bank, Montana on a runway built for questio11s that have arisen related to the would increase in 1982 approximately DC-3s. The aircraft had had an engine John ~illiamson, 59,.diedJuly 16 in New cost reduction program announced this equal to increases experienced in recent failure over a remote part of Canada on a York City. Mr. Williamson joined TWA in week by President Meyer in a letter to years, the savings could exceed $100 polar flight from London to Los Angeles. January 1946 and retired in January 1980. employees: million. The propeller would. not feather and the He had held various cargo posts including Q. When does the program start?. Q. How will the profit-sharing plan engine was chewing itself to bits; it finally manager-cargo industry affairs. Surviving . A. Formal implementation has to await work? did let go just before they landed. are his wife, Christiane, a daughter. a the outcome of negotiations with TWA's A. This aspect of the program is still The whole town, including the mayor, brother and two grandchildren. unions. It would be highly advantageous under development, and must be reviewed for TWA to be able to implement the and approved by the board of directors. program as early as possible, and before Details will be announced as soon 'as January 1, 1982, if practicable. possible. Q. Is the program currently in effect Industry Notes for non-contract employees? American Airlines.earned $27.8 million A. No. Non-contract employees will mthe second,quarter, calling the results a continue to receive normal salary review "dramatic" improvement over the similar on a merit basis between now and the end of period last year when the airline lost $30 this year, but only if it has been 12 months million. Chairffian Albert Casey said the since their last review. Also, annual serv­ results would have been even be~er had it ice increases for non-contract personnel, not been for the threat of an air traffic and as called for in existing contracts with controllers strike. union personnel, are not now affected. Western Airli~es lost $10.1 million in the Q. Will the program be applied to first half, $8.4 million of it in the second non-contract personnel if n()t applied to quarter. President Dominic Renda called all other groups within the company? the results "extremely disappointing" and A. No. If it is not otherwise imple­ blamed the losses on fare wars "brought on mented throughout the company, it will not by excessive competition" and the be applied t~ non-contract personnel. ·, economic downturn. He said Western will Q. How much would TWA expect to "continue to seek labor support of in­ creases in productivity" and indicated the Athens· celebrated the service anniversaries of three employees who are among the save under this program? airline plans further layoffs and schedule youngest ever to mark 15 years with TWA. Lead CSA Athanase Liascos, CSA-air A. Since TWA's total employment costs cutbacks ~ freight Chris Angelopoulos and lead CSA George Leondidis were teenagers when in 1982 will be significantly impacted by hired under the Air Cadet program in 1966. Pictured are Athanase and Chris at left the outcome of contract discussions that Braniff posted a net loss of $39 million and -George, at right," with manager-ground services J.D. Psarellis (seated), who will take place this year, it's impossible to in the second quarter and a loss of $62.6 presented their pins, and George Karapiperis, supervisor-ground services. accurately estimate the amount. However; million for the fi.rst six months.

August 3, 1981 3

...... _ - - -~-~. - -- ORD Open House

1\vo 727 aircraft were used for ground equipment displays, cockpit tours given by Digbt ~perations and Royal Ambassador service exhibited by inflight services. Chicago TWAers joined together to hold Ch3Iles A. Lindbergh's "Spirit of St. their first annual open house, "People, Louis" and its chase plane, an SMA-8, Planes, PARS and PODS", on Saturday, landed and taxied into the hangar. Captain June 13. Captain Barry Craig, chairman of Vern Jobst, pilot of the "Spirit of St. the Chicago Employee Council on Con­ Louis," gave the crowd a detailed descrip­ sumer Affairs, coordinated the day's ac­ tion of the aircraft, a history of her illus- tivities. Despite heavy rain (it finally . trious career and some information on stopped) an estimated 8,000 employees, Lindbergh. family members and friends attended. By _noon it was still raining so the The many employees who were in­ outdoor stage was ·moved into the hangar. volved in putting on the show were at the Members of the U.S . Air Force band took hangar early, getting booths and displays their places on stage and the opening ready for what they hoped would be a large ceremonies began with Captain Barry - crowd. They represented every arecv at Craig as M.C. As the band played "Up, Up TWA, including mechanics,. ramp service, and Away" the rains stopped and the skies flight op'~r:ations, catering, inflight, sales, cleared to a beautiful sunny day. reservations, ATO and cargo. The employees club booth sold out all of The door~ opened at 11 a.m., with the its 300 T-shirts by 2 p.m. Hungry visitors rain still pQuring down, and people started also oought 2,500 hot dogs, 3,000 soft arriving by cars _and buses. Many sight­ drinks and 1,600 bags of popcorn and seers braved the downpour and walked out potato chips at the booth. on the ramp to two 727s parked nose-to­ The day formally closed as engines were nose, which featured cockpit demonstra­ started and the "Spirit of St. Louis" tions and a display of TWA's new Royal returned home to the.Experimental Aircraft Wes Yeaton, tech services, and Peter Mowbray, manager-cargo sales,-provided cargo Amba~sador service. Association, Hales Comers, . sales information and handed out frisbees. Hearts jumped a beat as a replica of Chicago's 1981 open house was over.

R NSF

Manning the TWA-lAM safety booth were William L. Brown and Jimmie L. Willialns of maintenance and engineering. They were Account man3ger Allen Thompson put at the hangar early to set up their la,rge display. on a-wonderful ventriloquist act. -

4 August 3, 1981 For outstanding service to all Chicago employees, Captain Barry Craig receives an The Corporate Speakers Bureau modeled TWA uniforms. With Capt. Vern Jobst are

1 award of ·recognition from Phil Boucher, city vice president. Captain Craig (from left) Pam Bethel, B. J. Chimenti, Barbara Ruther, Mary Batjer, Sandra Paul coordinated the entire open house. and Connie Ripstra.

The Chicago FAA put on a colorful display of historic photos. Magician James W. Amerman of inflight servjces delighted kids of~ ages.

The 566th Air Force band gave a one-hour concert conducted by 'Iech. Sgt. Floyd Business was briskatth~employe~s club booth which was sold out ofT-shirts by 2 p.m. Hendricks. Popcorn was popular too.

- Maureen Ryan and Emily Warren from Breech staffed 'frans World 'fravel College - Colonel John Johnston provided a U.S. Army helicopter with crew for display and booth. walk-in.

August 3, 1981 5 Thirteen's a LuckY Number In the News

People The appointment of Jack M. Britain as general manager-Egypt has been an­ nounced by William D. Slattery, vice president-sales and services for the Inter­ national division. A 30-yearTWA veteran, Mr. ~ritairi was most recently manager­ airport services at-Cairo. He replaces S. W. Chambers, previously regional vice president-Middle and Far East, · who is returning to the U.S. · Mr. Britain started with TWA as a meteorologist. Since 1968, when he was named manager-customer services in Bangkok, he has held various sales and services posts in the international region. As general manager-Egypt his responsibil­ ities will include those of manager-airport · services at Cairo. The following personnel changes in cabin service programs have been announced by · Tun Brier, director-cabin service pro­ Strategy session: (from left) John Anderson, Sue Eaves, Rene Welti and V~ Fleisher look after TWA's advertising interests grams: overseas. Helyn J. Thomsen has been named manager-cabin service equipment with re­ by Anne Saunders Van says. "For example, there's always a translation is made. When this has been sponsibility for the development of im­ big push for the business traveler in the fall okayed, the ad ~s ready to roll. Nearly half of TWA's transatlantic tickets proved cabin equipment for both new and and for the leisure traveler in the summer. " are now sold in Europe, whereas only a few -. TWA uses print · ads in all on-line existing aircraft.· She was formerly Promoting a major airline in 13 different years ago 75% originated in the United countries and many off-line countries as manager-inflight services. Ms : Thomsen · countries is no easy job. "Every country is States·. "Europe is not just a turnaround well. Radio is widely used but TWA is on has· had 19 years' experience as a flight a brand new situation," Van says. point anymore," says Van Fleisher, television only in the U.K. (although we're attendant and inflight supervisor. For one thing, there's the problem of director-international marketing. "We test marketing Milan now), according to Rhoda C. Quash has been promoted to spreading this year's· $12 million budget have realized that there is a sizeable market Van. manager-cabin service procedures. She is (about 27% of TWA's total advertising to be tapped and the only way TWA can get responsible for developing and communi­ budget, and up from $5 million two years Each country has its own rules, its fair ~hare of the business is by cating cabin service policy and procedures. ago) over 13 currencies, which change regulations and customs and there are advertising, " he points out. Her former post was staff analyst. Ms. from day to day. "We buy on one day, are many pitfalls to be avoided. "For example~ Quash has had '12 years' experience as a Van and his associates, John Anderson, invoiced on another, and pay on a third, '' comparative advertising is illegal in France flight atte:ndant and in various inflight­ manager-international marketing, and Van says, "which makes it hard to balance and Spain. It's against the law for related management positions. Rene Welti, manager-international agency the books." international airlines in France (including Reporting to Ms. Quash is Patricia A. and tour- marketing, oversee TWA's Coping with many languages is another Air France)- to advertise on TV. Airport Kusnick, staff analyst-cabin service pro­ international marketing efforts from their challenge. English is used in the U.K. and Express is available only at London, Paris cedures. She was forinerly supervisor­ London office. They are aptly assisted by in regional publications, such as Time and and Milan. TWA was chastised in Lisbon flightattendants (JFK-1). Ms. Kusnickhas the only English person on their staff, Sue Newsweek. Elsewhere, it's another matter. when the narrator qn a radio ad (who was had 15 years in inflight services. Eaves, who also helps them translate First, the Ogilvy & Mather lead agency in Portuguese) didn't have the right accent. English-English to and from American­ London, Davidson Pearce Ltd., submits a , And in -Moslem countries it's absolutely Richard E Brown, staff vice president­ English. There is a difference. version of the ad in English. When this has forbidden to picture any scantily clad operations services, has announced his · They map out an advertising campaign been approved the ad goes to the local females. retirement. During his 39-year career with for each country in consultation with local , advertising agency in Paris, Tel Aviv, _ "The only thing we fmd constant is that TWA, Mr. Brown held various key posi­ country managers. "We know roughly Rome, or wherever: There, it is translated each country is different," Van observes. tions in the flight operations department what is going to happen for the next year,_" into the langu'age of the country and aback "But I '11 have to admit, it is interesting. " and served as staffv.p. since 1976. Industry Notes Air Canada has scaled back its purchase plans for the Boeing 767, canceling options rn""l~il . Offres speciales for six. The airline will, however, go ahead .,n,,::l n'~~;~tot=~,~,., m:m1nn n,:::2n- tot.,,.~ ;w ,.,;,,!\,., with orders for 12 and options for 12 more. de Ia part de TWA, Ia le..ecompagnie sur I'Atlantique. Air Canada president Claude Taylor said the decision is the result of concern over . rapidly escalating operating costs. He said that while Air Canada has made gains in trying to improve productivity, "cost in­ creases outpace them and the consequence is rising fares which have a negative impact on growth. The result of this dilemma is in - r order to remain profitable [we] may have to '~ j,!~ ~- :·~:;]): / ,f{ abandon unprofitable flights, withdraw &sk.n . ,. from unprofitable destinations and reduce scheduled service on low-density routes." IfEastern Airlines paid its-employees the 2.320F* 2.295F* 2.690F* same as Southwe·st-that is, about $6,000 a year less - Eastern would have earned Quant a I' America Pass TWA, $242 million last year, according to an article in Falcon, Eastern's employee $998 $998 ~ newspaper. 'Southwest's employees may .C,,~IU m~,i'~ ,C'::l,~l ::l~ ,,,:"1 i"'C'U '!l,l'n earn less but they board more passeners- o'U-o .n..,:m m:nl!J C'l11ZI c'T:l,OJ m711l mY:in Y':i;'!? n71J' l!.11.tl CYY.Jl!'l;'ll!J1.o?v7America Pass ·oJ1on n~wnn mJn uml!IZ1 'l~O n?K 3 ,250peremployee compared with 97 6 per 'r.nnw ~ ;'IJ10n n'rmn nYlmn .1M'I':l n711l;'l M't:ll?OK 'r.J) J";'l1l!J 11.11.0 -.,y SO : 01'J l!'l:iO? ·m•o op!ll! 1!l10 -.,•no en c-.,•non Eastern employee. And the employee at 299 rrnan .- ('TIT' J?lJ 111 J;'ll:l nnx Visit -..,,no ~11'D i'11' 1'l? 0'1 .-o'r.J 1'm ?JnK 1? J11' 1?v1 nlY'OJn p1o .USA Southeast collects more revenues - .C,t:l,!);'l nJm c-.,•no nwp nY':iO x.n.u $115,850 compared with $85,637 col­ n~m ;,nK cK .n..,Jn m:nK? 1n1'J OK ,1ZIK10 ;'10101 O't:I,J;'I nK J'Om? lected by each Eastern employee. · 1j?J? 1l1T1J OK ,"1'0 011:1? J'l1YO ;'IMK has placed an order for three $299 new-generation Boeing 757 twin-engine jets, with an option for three more. The airline has also purchased five Boeing TWA's Getaway 'Iburs are bestsellers in any language. Here ads in French and Hebrew tell readers of vacation bargains in the USA. 727-200s originally ordered by Braniff.

6 August 3, 1981 Leon Cberian, Jr., JFK Louis J. Mazza, JFK Mancil L. lhleblood, SFO George F. Chisam, MCI James McC;tbe, JFK Donald J. lhlsty, TUL RuthN. D~, LAX Joseph W. McKnight, MKC George P. Tsolinas, SFO . Russ Day, LGA Peter T. Meegan, JFK Albert Thrkily, PIT Anniversaries Dennot J. Desmond, BDL Clinton M. Meyer, MKC Benjamin H. Thrner, MCI George A. Devolder, MCI John E. Mollett, MKC Lytel J. Thrner, MKC Denis P. Duggan, TPA Harold P. Myers, MKC Ruben S. Vazquez, MIA Raymond E. Smale, JFK Blakeslee B. Parker, JFK Walter Ehrenpreis, JFK Edwin D. Myers, Jr., LAX Jimmy N. Vetter, MCI August Charles C. Smirl, Jr., MCI John B. Peine, MCi Rose M. Ellis, MKC Hat'ry H. Osborn, ill, MKC Thomas E. \bgel, JED Joseph A. Stroske, DCA Clarence A. Resch, Jr., MKC Robert W. Evans, MCI Charles U. Penrod, MCI Earl R. Waggoner, LAX H. F. Vandaveer, MKC Felix P. Rivituso, ORD Jack R. Fairfield, MCI FloydK. Poulsen, ORD Joseph D. Walston, PHX Robert J. Werthmuller, MCI Joseph W. Salz, JFK · Philip J. Frank, PHX George E. Prater, Jr., MCI Donald H. Walters, MKC 40Years Wtlliam F. Williamme, CDG Richard P. Schaefer, MKC Dale R. Gandy, MCI Michael Prendergast, JFK Christopher W. Wilkinson, JFK Howard K,;. Bowen, LAX Stanley H. Scroggins, MKC Edward L. Gehrke, MCI Accursio N. Proetta, EWR Kenneth R. Yeck, LAX Harold M. Brazelton, MCI Robert L. Shatto, ;MKC Joseph R. Gonzales, ORD Frank D. Qualls, LAX Irving Zelen, JFK Frederick C. Corby, Jr., HAR Charles J. Slubowski, LAX Herbert L. Griggs, NYC Morton Raphael, LGA John J. Kennedy, ORD 30Years Charles R. Smith, MKC Peter 0. Gruen, JFK Rafael Reynoso, LAX Bernard J. McCarthy, MCI Marcella I. Barnett, MKC Alexander Stieglitz, JFK Vincent L. Harrigan, LAS KennethR. Rice, MCI 20Years JohnS. Nuss, JFK Melvin H. B~ett, MKC Mary L. Suter, DAY Patsy L. Harris, LAX Joe Riley, Jr., JFK Louise M. Deluca, MCI James S. Prokay, SFO Joanne L. Barnhart, MKC Ralph Teall, DTW Fred K. Head, CMH 'fraverce G. Rock, MKC Barbara F. Fleming, JFK Alden L. Sederis, JFK Harry J. Bergmann, LAX Thomas E. Weldon, MCI )ames D. Hegarty, MCI . Royhl E. Rodg~rs, MCI John E. Fox, MCI Wtlliam B. Blaha, LAX Robert L. Whitlock, NYC Wtlliam J. Higgins, MCI Florence W. Rogers, BUR MelbaJ. Hill, HOU Jolui Blaho, JFK Earl W. Winkler, MCI Virgil W. Hill, LAX JohnJ. Rowan, NYC Teddy L. Hydzik, JFK Thomas F. Bums, ABQ AlphaL. Wino, MCI Albert L. Hocker, LAX John R. Rzeznik, JFK Inez M. Johnson, SFO 35Years Joseph t . .Chiantella, JFK John R. Winters, JFK Charles W. Holmgren, MCI Joseph A. Saragosa, BTA Gary F. Judson, MCI Kenneth C. Ackennan, PHX Geraldine M. Coughlin, MKC Lotte Wohlbold, JFK Burton Holzer, JFK DennisL. Saugstad, MKC Tilli H. Jung, JFK Ira L. Braughton, MCI Gerald V. Dickerson, MCI Gerald W. James, JFK Joseph G. Savicz, SFO Kenneth L. Ketcham, MCI Robert W. Briggs, STL Evelyn J. Duree, MCI Rosemary Jannacone,NYC John B. Schulte, JFK Dalmer G. Lawton, ORD Simone Burbage, PAR Maurice Dussol, CDG Richard A. Karcher, MCI Bernard G. Sebalusky, MKC Carl W Lewis, PIT Jacqueline Butterworth, PAR Anayat K. Elshall, JFK 25Years Vrrginia M. Keegan, NYC Richard A. Seybold, LGA Carl E. McCormick, BAL Edwin J. Ell, Jr., STL Harold H. F!lris, MCI Edgar R. Ashburn, MKC August E. Keilman, MCI Bobbie D. Smith, MCI Joseph F. McCumisky, PHL George T. Humphreys, Jr., PAR Ben R. Fulk, Jr., MCI Robert W. Beck, STL Donald F. Killian, LAX Lloyd C. Spencer, LAS John H. Moran, JFK James Z. Kagiliery, JFK Jack W. Hughs, MCI Ellen Belhaven, NYC Karl R. Kinzie, MCI James A. Stephens, TUS Joyce M. Mote, LHR Jose Lopez, MAD (June 6) Harry L. Jarred, MCI Vincent Bisconti, JFK Alfred A. Koemm, JFK Christopher Stinson, LAX Cynthia A. Quinn, ORD Robert E. Lord, BUR Emil C. Kaissling, Jr., MCI Marvin C. Black, MCI Robert E. Kropp, LAX ~moo L. Strothman, MCI Ray T. Riley, ABQ John E. Lorenz, JFK Victor E. Kane, MCI Robert F. 'Blessing, EWR Edward Landreth, STL Neil P. Sweeney, JFK Chester L. Robbins, MCI ~mbaL. McLean, SFO Elmer R. Kirkpatrick, Jr., MCI Leon W. Botteron, JFK Patrick Leoanrd, JFK Marilyn R. Tams, MKC Enrique R. Sanz, MAD Joseph A. Mosier, MCI Eliahu Levy, TLV Robert E. Braun, MCI Gerard N: Lynch, JFK· Louis A. Tasetano, JFK Richard A. Straub, JFK Lawrence Moss, MKC Michael Lopez, ORD David W. Brown, IND James L. Mackin, SDF Antonio P. Tedesco, JFK Betty E. Umphenour, MCI Calvin W. Payne, MKC · Robert W. Lusk, ORD James C. Brown, MCI . Simone G. Magalhaes, LIS Willard L. Teommey, LGA Dirk Vanderheiden, SFO Albert J. Pereira, NYC Elizabeth A. Manners, SYR Gilbert L. Bums, SDF Louis R. Martens, MCI Harley G. Thomas, CMH Judy A. Warne, LAX FritzJ. Schoech, PHX John Motta, LAX Harry Chambers, ABQ Abe S. Martin, MCI Heman Torres, LGA Edward J. Woeckener, MIA '

It is therefore disturbing to learn that a • . TWA is currently negotiating with the Box 60S ••• number of HMO 's are in financial trouble 5 HMO 's with which we have agreements It's About Time! (from page 2) and, what's more, subscribers to l;>ankrupt to provide a "Hold Harmless" clause. If Now's the time to order your 1982 TWA plans may be llable for unpaid medical such an agreement is reached, it will calendar. The deadline is September 14, action to the large number of employees, bills. Involved are employees of some eliminate personal or corporate responsi­ for delivery by December 1. nearly equal to those who have retired, pretty large firms, including Hewlett­ bility should bankruptcy occur. The '82 TWA calendar is available in a whose airline careers we've had to inter- Packard, Shell Oil, ffiM, General Motors, • All HMO 's are continually monitored choice of a standard imprint expressing . rupt during the ·past year and a half by etc. Should Southern Connecticut HMO by the Office of HMO Compliance in "best wishes" from TWA employees or, furlough actions. ever fail, where does that leave me? Washington and TWA is advised when an for a few cents more, a personalized Although we '11 continue to review our Name Withheld HMO is in non-compliance and for what version that allows you to compose your benefit program periodically in the light of reasons. own greeting (using up to four lines and up changing circumstances, compassionately (from Mary Jean Wolf, staff vice There have been two instances of bank­ to 25 characters and spaces per line). and responsibly, we have no present plans . Mailing envelopes and enclosure cards to divert urgently needed resources from A. preside~t-persofl!lel & compensa­ ruptcy of HMO 's with which TWA had tion): The question of liability as stated in agreements. In both cases, these HMO 's are also available. our current effort to make the airline If you didn't receive an order form profitable enough to survive. your letter has been an ongoing concern were absorbed by larger and more stable with major corporations since the inception HMO 's prior to the actUal declaration of through your_payroll group head, you may use that reproduced below. · Healthy HMOs of the HMO Act of 1973. bankruptcy with no loss of benefits or cost Although TWA has no direct control increase to our employees. Orders will not be accepted after Sep­ I call your attention to an article in the over the financial matters of the HMO 's Finally, the Senate Labor and Human tember 14, so take a timely tip: order now. Q financial section of The New York with which we have agreements, there are Resources Committee has passed a bill to In Search of the Ark Tzmes of Sunday, June 7, "When Your safeguards taken to determine financial protect employees from responsibility for Barbara Martchink of the . St. Louis He.alth Plan Gets Sick." As the article stabUity. unpaid ·medical bills should an HMO group desk contacted British Airways one notes, there are prps and.cons of medical • Prior to entering into an agreement. declare bankruptcy. day last month, requesting a normal book­ coverage under the HMO (Health Main­ with an HMO, all fiJ;J.ancial records, includ­ By law, TWA is obligated to offer the ing for 12 billy goats. BAwired back that, tenance Organization) plan versus the cov­ ing the balance sheet, methods of funding, HMO concept to its employees. As stated not only would the billy goats have to travel erage we have enjoyed through Connecti­ outstanding loans, etc. are subjected to a abo:ve, audits are conducted to ensure in cargo, but they would be placed in cut General. Since there was "nothing to CPA audit. sound fmancial management. However, quarantine upon arrival at Heathrow. lose," however, I signed up for the South­ • Prior to entering into an agreement, pursuant to existing bankruptcy laws and "This would be inconvenient," Barbara em Connecticut HMO when it was offered TWA requires the HMO to· be federal or imder the assumption that the "Hold Harm­ replied, "because they have to get to a . by TWA last year. Our experience thus far state qualified. This provides additional less" clauses are not agreed to, employees soccer match." It seems that the "Billy has been excellent. (The absence of claims proof of financial stability through govern­ may be subject to soine liability. This is a Goats" is actually a team of two-footed, forms and paperwork is itself therapeutic.) ment mandated requirements. matter over which TWA has no control. not four-footed, animals. . . 1 ------PERSONALIZED IMPRINT Minimum Order: 25 STANDARD IMPRINT Minimum Order: 10 ORDER FORM I ORDER FORM

TWA 1112 CALENDAR PRICES Amount I TWA 1912 CALENDAR PRICES Please send calendars@ ceach Ouanlfty Total Amount OUinllty Teal Amount s I 10 $ 9.00 (90¢ each) 25 S32.50(S1.30each) and envelopes@ 7c each ~5 $20.00 (80¢ each) $45.00 (~each) I 50 $35.00 (70¢ each) 50 and enclosure cards 0 5c each 75 seo.oo caoe each) 100 & over (60¢ eaCh) 100 $75.00 (75¢ each) Total Amount Enclosed S I Amount Over 125 (85¢each) I Please· send calendars@ teach s and envelopes@ 7c each •I and enclosure cards @ 5c each I Total Amount Enclosed S Check or money order must acc:ornpany order. No C.O.D. ·s. I Freight will be pre~ld by The Webb Company on U.S. or must accom~ny No C.O.D.'s. ITi"iTTTrr II II orders only. Order deadline: September 14. 1961. iiTrrTrfi"TTiTCheck money order order. Ship to: I Freight will be Pf91)81d by The Webb Company on U.S. orders only. Order deadline: September 14. 1981. I Ship to: Name ______Name ______~ ~~------I MaR to: Jeanette Taattes I 1982 TWA Cslendare Address______Address. ____:.. ______1999 Shepard Road I St. Paul. MN 55118 City ______State ------471p___ 1 City State lp___ . MAKE CHECK PAYABLE TO: TWA CALENDARS ~------~------~ I - I ------~--1 August 3, 1981 7 · Lucienne's 'Special Niche' by Captain Bill Dixon . arrival, expediting passengers and crew When she was hire4 by J'WA at the age of through police and customs, and getting 17, in Paris in 1946, Lucienne Asurmendi the aircraft log book to flight control and never dreamed she would retire from TWA French authority. In between, I wrote in far-away San Jose, California 35 years tickets, prepared the manifests · for the crew, and-sent a teletype message for the later! World War IT was not long over and TWA next station when the flight departed. "In had been operating into Paris only since those days," Lucienne recalls, _February 1946 when Lucienne, as she puts ''TWA had what we considered a full speed . it, "presented myself to TWA" in search of operation from Paris w~stbound to Shan­ a job. non, Gander, New York, Philadelphia, "TWA was the leading airline even Washington and Los Angeles. _A short time then," she reports. "Air France was barely later service was inaugurated with great fanfare to Geneva, Rome, Athens, Cairo, getting started and Pan Am had one flight a week from South America. I had become Dhahr.an and Bombay. " acquainted with TWA when it operated Lucienne remembers that DC-4s and through Paris as lCD fot the Army Air 0-49 and 7 49 A Constellations were used 'fransp<)rt Command. Air France had ac­ and that many famous people were among cepted me, but TWA was my goal. the passengers. "Flying to Europe .and Asia "I was interviewed and hired by TWA, then was a special thing and passengers probably because I spoke English well," were numbered in the dozens, not Lucienne modestly says. "I previously had thousands, "she recalls. "There were prob­ worked for the U.S. Army so my English lems, of course, like flights being a week was pretty good. " late, or more, until one big cancellation In her new job with TWA, Lucienne was brought the schedule up to date again!" a "crew girl. " "My duties included picking But in 1948, love called and Lucienne up the plane pouch immediately upon left TWA to marry an American soldier based at Orly Field. (They have a 32-year­ old son). After living all over the world, she found herself in San Jose in 1961. Lucienne's husband had retired from the Army and, having always "longed to be again a part of TWA," she applied for a job at the then-brand-new San Jose ticket 1981: Lucienne struck a pre-retirement 1946: As a teenager, Lucienne wore office, a small off-line · adjunct to San pose. TWA crew girl uniform. Francisco. · Frances Gregory; San Jose office super­ . The CTO relocated to a site near the San Measured against some of the TWA visor, checked Lucienne's references with Jose Airport. For Lucienne that seemed a retirees, Lucienne's longevity · may not Francis Degioanni, Paris station manager, good time to retire, even though she is a seem very much, but her intensity of . and with Captain George Felt, who lived in very youthful 52. . feeling for TWA as a company earns her a the Bay area and remembered Lucienne "I'll miss my many goo.9_ friends and special niche. As she puts it, "I have from Paris. They endorsed her and, after 13 associates in TWA," Lucienne says, "es­ enjoyed my job and I am very happy to have years, Lucienne was again a TWA em­ pecially Linda Devoe with whom I have such wonderful memories of TWA. Most ployee, a part-time agent in the CTO. worked for 17 years. I also have friends of my friends in Paris are now retired and Lucienn.e Asurmendi (left) and Linda Lucienne resumed her TWA career on among the passengers who visited our were called the pioneers of TWA in Paris. I Devoe staffed San Jose CTO for 17 July 1, 1961. 'She stayed atthe ticket office office regularly,-even long before we had feel I am part of thatgroup and very proud years. exactly 20 years, retiring on July 1, 1981. · · any service at all to San Jose." of it." ·

the past one and a half to two years, " Sharon C of·C Elects TWAer to Top Post says. Her contributions were obviously K. C. Tennis Match The Kansas City Tennis Club will hold its TWAer Sharon Butler has been elected years, starting as a summer extra while a noticed by the members of the nominating fourth annual singles tournament on Sep­ president of the Gladstone (Missouri) college student. committee. Sharon was tlirilled to be tember 1-l -13 . The tourney, at Loose Park, Chamber of Commerce, first woman to Sharon's new "joB" is an unpaid, volun­ nominated for the organization's top post will consist of women's singles; men's . hold that post. Sharon is senior administra­ tary community service position to which and even more thrilled to be elected . singles (under 40 and over 40) and mixed tive secretary to David Kruse, staff vice she was elected by the total membership of Gladstone was one of five communities in doubles. Tournament fees are $8 per person president-engine and component main­ the Chamber in the Kansas City suburb. the Kansas City area to elect a woman as for singles and $10 per mixed doubles. tenance at MCI. She's been with TWA 17 "l_'ve been working with the Chamber for Chamber of Commerce president this year. The tournament is open to all-employees "It's very exciting to see women move into and spouse. All entrants must be amateurs. leadership positions in the business com­ First round losers will go into a consolation munity," Sharon observes, "and a real bracket and everyone is guaranteed at least breakthrough for a conservative commu­ two matches. Play will consist of 2 out of 3 nity like Gladstone." sets wit;h a nine-point tiebreaker at 6-all. Sharon is now serving as president­ Rooms have been reserved at the Hilton elect, assisting the president and filling in Plaza Inn (Country Club Plaza) at $38 per for him when he is absent. Her own night, double. When booking reservations one-,year term as president begins next be sure to mention the TWA Tennis Tourna­ April. Chamber presidents are not eligible ment. Phone (816) 753-7400. for re-election. Entry deadli,ne is September 4. Make Contrary to popular belief, the Chamber checks payable to TWA Tennis Club and of Commerce is not just concerned with send to Ann ·Noland, 2-408 at MCI. For bringing new businesses to a community information, contact Ray Alvarez at exten­ and supporting those already there. Its sion 7574 MCI; evenings at (816) 444- responsibilities also include making the 0877. area attractive to homeowners, and trying to influence city, county and state legisla­ Volunteers are Needed tion that affects the quality of community Volunteers are wanted by over 5 ,oo·o New life (for example, laws pertaining to the York-area organizations, including mu­ school system or the construction of bill­ seums, hospitals, senior citizens groups, boards). public broadcasting stations, youth pro­ For .the first time, five chambers of commerce north of Kansas City have elected Chamber of Commerce work is "an grams, and a handicapped riders club. women as president. TWA's Sharon Butler (second from right) is with the Gladstone ongoing responsibility," Sharon says. "It's Even three hours a week is enough to help. chapter. Also elected were (from left): Betty Soper, Platte City; Sylvia Eales, Excelsior a wonderful opportunity for an individual Sound interesting? Call "Tune In New ~prings; Donna Agee, Liberty, and Mary Wertz, Northland. Mrs. Agee held a dinner to make a real contri~tion to the welfare of York", a non-profit organization, at (212) for t~e community le~ders on June 24 at Liberty Hills Country Club. his-or her - community. " 246-5600, 9 a.m.-5 p.m., Monday-Friday.