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CONSUMER GRIEVANCE REDRESSAL FORUM STATE ELECTRICITY BOARD LTD- SOUTHERN REGION VYDYUTHI BHAVANAM, ------Present: 1. Sri. Sudheer.G, Deputy Chief Engineer, Chairperson 2. Sri. Soni.G, Executive Engineer, Member II 3. Sri. M. Sabu, Advocate, Member III

Friday 23rd October 2020

OP No.41/2020

Between Petitioner: Sri. Raveendran Pillai.C Chellam, Pulari Nagar Punthalathazham

And Respondents: (1) The Assistant Executive Engineer, Electrical Sub Division, Pallimukku

(2) The Assistant Engineer, Electrical Section,

ORDER

1. Grievance of the petitioner is as follows. The petitioners is a consumer under Electrical Section, Ayathil bearing consumer No.1437. He is aggrieved by an exorbitant bill of Rs.2984/- towards the regular bi-monthly electricity bill for the month of 02/2020. The petitioner contended that he has been normally receiving bill in the range of Rs.200/-. But he was issued the last bill amount of Rs.2984/-. Hence he prays to verifying and reduce the bill amount. 2. The respondent fled a version as follows. The complainant is a single phase LT 1(A) tarif consumer bearing consumer No.1437 with connectd load of 1000 watts under Electrical Section, Ayathil. The premises occupied by the petitioner was previously used for a commercial purpose and electric supply provided under commercial tarif of LT 7A. The complainant after taking the possession of the building applied for the tarif change to - 2 –

domestic purpose and remitted application fee on 27/12/2019. But the tarif could not changed in time as the said premises was closed at the time of site inspection by the ofcial of the licensee and in the meanwhile the next regular electricity bill issued under commercial tarif on 22.02.2020 for Rs.2984/-. Showing this material error consumer submitted an application on 12.05.2020 and instantly upon receiving the complaint the Assistant Engineer taken steps to redress the grievance of the complaint. The tarif of the consumer changed with retrospective efect from the date of application for tarif change and revised the regular electricity bill issued under commercial tarif to domestic tarif. Hence from the month of May onwards the consumer was billed under LT IA domestic tarif. 3. The hearing was conducted on 09.10.2020 (through video conference). The petitioner was absent and the respondent was present. 4. On going through the petition and other documents in the fle, it is seen that the case was with regard to an exorbitant bill of Rs.2984/- as the regular electricity bill issued to the petitioner for the month of 02/2020. The respondent stated that the dispute bill issued to the petitioner without changing the tarif in proper time. After received the complaint, the IInd respondent efected the tarif change with retrospective efect from the date of application and revised the bill accordingly and this matter was intimated to the petitioner. The petitioner also forwarded a letter expressing his willingness to withdraw the complaint. 5. The Forum found that, since the grievance was rectifed and the petitioner has no grievance at present. So the Forum decided to close the petition. 6. Considering the above facts and circumstances of this case, the Forum dispose the case accordingly.

No order as to cost.

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If the petitioner is not satisfed with the above order of this Forum, he is at liberty to prefer appeal before the Electricity Ombudsman within 30 days from the date of receipt of this order. The address of the Electricity Ombudsman is furnished below. State Electricity Ombudsman, Charangattu Bhavan, Building No.34/895, Mamangalam - Anchumana Road, Edappally, Kochi – 682 024, Ph: 0484 -2346488.

Sd/- Sd/- Sd/- M. SABU SONI.G SUDHEER.G ADVOCATE EXECUTIVE ENGINEER DEPUTY CHIEF ENGINEER MEMBER III MEMBER II CHAIRPERSON

Forwarded Sd/- CHAIRPERSON (DEPUTY CHIEF ENGINEER)

No: CGRF/KTR/OP No.41/2020/164 Dated : 27/10/2020.

Delivered to:

1. Sri. Raveendran Pillai.C, Chellam, Pulari Nagar, Punthalathazham Kollam 2. The Assistant Executive Engineer, Electrical Sub Division, K.S.E. Board Ltd , Pallimukku 3. The Assistant Engineer, Electrical Section, Ayathil

Copy to:-

1. The Deputy Chief Engineer, Electrical Circle, Kollam 2. The Executive Engineer, Electrical Division, Kollam

______Ofce: CGRF(S), Vydyuthi Bhavanam, Kottarakkara, Pin – 6 691 506 Web site: cgrf.kseb.in E- mail: Cgrf.ktra@kseb. in, Phone: 0474 – 6 2451300