J.D. Power 2017 Seat Quality and Satisfaction Study

COSTA MESA, Calif.: 24 Aug. 2017— The J.D. Power 2017 Seat Quality and Satisfaction StudySM provides automotive manufacturers and suppliers with quality and satisfaction information related to seating systems. New-vehicle owners are asked to rate the quality of their vehicle’s seats and seat belts with respect to whether they have experienced defects/malfunctions or design problems during the first 90 days of ownership.

The study presents seven segment awards based on the J.D. Power vehicle segment designations: mass market ; mass market compact SUV/MPV; mass market midsize/large car; mass market midsize/large SUV; mass market truck/; ; and luxury SUV.

For each segment, the award for Highest Quality Seats is based exclusively on the total seat problems per 100 (PP100) score (seat quality within segment). Awards are presented to the seating system supplier.

The 2017 Seat Quality and Satisfaction Study is based on responses from more than 77,000 purchasers and lessees of new 2017 model-year cars and light trucks registered in November-December 2016 and January- February 2017. The study was fielded from February through May 2017.

Media Relations Contacts Geno Effler; J.D. Power; 714-621-6224; [email protected] Jillian Breska; J.D. Power; 714-481-9115; [email protected]

# # # Note: Two charts follow.

J.D. Power 2017 Seat Quality and Satisfaction StudySM

Top Three Seats per Segment Overall Quality Problems per 100 Vehicles (PP100)

0.0 2.0 4.0 6.0 8.0 Luxury Car Magna ( A3*) 0.0

Toyota Boshoku Corporation ( RC) 2.7

Lear Corporation (Audi A6) 3.4

Lear Corporation ( 911) 3.4

Toyota Boshoku Corporation (Lexus GS) 3.4 Mass Market Compact Car

Lear Corporation ( Cruze**) 3.3

TS Tech Co., Ltd. ( Civic) 4.2 Delta Kogyo Co., Ltd. ( MX-5 4.4 Miata) Mass Market Midsize/Large Car ( Cadenza) 2.8

Adient (Chevrolet Malibu) 4.4

Tachi-S Co., Ltd. ( Maxima) 4.5

NOTES: * Magna’s ranking in the luxury car segment is for its seats supplied for the Audi A3 assembled at the Ingolstadt, Germany, plant. ** Lear Corporation’s ranking in the mass market compact car segment is for its seats supplied for the Chevrolet Cruze assembled at the Ramos Arizpe, Mexico, plant.

Source: J.D. Power 2017 Seat Quality and Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.

J.D. Power 2017 Seat Quality and Satisfaction StudySM

Top Three Seats per Segment Overall Quality Problems per 100 Vehicles (PP100)

0.0 2.0 4.0 6.0 8.0 Luxury SUV Adient (Porsche Cayenne*) 0.8

Lear Corporation (BMW X4) 2.0

TS Tech Co., Ltd. ( RDX) 2.3

Mass Market Compact SUV/MPV Magna (Ford Escape) 3.1

Lear Corporation (Hyundai Tucson) 4.1

TS Tech Co., Ltd. (Honda CR-V) 4.1 Mass Market Midsize/Large SUV Magna (Ford Edge) 5.8 Toyota Boshoku Corporation (Toyota 6.7 Highlander) Toyota Boshoku Corporation (Toyota 6.9 4Runner) Mass Market Truck/Van Avanzar Interior Technologies, Ltd. 4.0 (Toyota Tundra) Adient (Ram 1500) 4.6

TS Tech Co., Ltd. () 4.8

NOTES: * Adient’s ranking in the luxury suv segment is for its seats supplied for the Porsche Cayenne assembled at the Leipzig, Germany, plant.

Source: J.D. Power 2017 Seat Quality and Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.